AT&T 206, 410, 820 User Manual
AT&T
™
MERLIN
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 206,410, AND 820
WITH FEATURE PACKAGE 2
Table of Contents
Introduction
The Control Unit
The Three Types of Cartridges
Features and Benefits
Fixed Features
Programmable Features
System Features
Optional Features and Equipment
Basic Administration
The Administrator/Attendant Voice Terminal
Setting Switches on the Control Unit
Entering Administration Mode
Line Administration
Connecting Lines to the Control Unit
Assigning Lines to Line Buttons
Initial Features Assignments
Customizing Other Options in the System
Call Restrictions
System Speed Dial
Group Paging
Transfer Return
Button-Free Line Operation
Instructions for Button-Free Line Operation
System Reset
Programming Individual Voice Terminals to Meet Office Priorities
Programmable Line Ringing
Automatic Line Selection
Programming Individual Voice Terminals to Meet Personal
Priorities
Feature Programming Chart
Programming Tips for the 34-Button Voice Terminals
Programming Tips for the 10-Button Voice Terminals
Programming Tips for the 5-Button Voice Terminals
Transferred Calls
2
4
6
7
8
11
14
15
16
16
16
17
18
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19
23
23
24
24
25
25
26
27
28
28
28
30
30
32
32
32
33
Special lnformation for the System Attendant
Ringing Patterns
Transferring Calls
Intercom Auto Dial
Send Message
Headset
Troubleshooting Chart
Index
Quick Reference Guide to Administration Procedures
34
34
34
35
35
35
36
38
39
1
Introduction
Most people can effectively use their MERLIN communications system voice ter-
minal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2.
As administrator, however, you will want more detailed information about all the
options available with Feature Package 2. This manual provides you with information
on how to customize the
MERLIN
system to meet the needs of your business.
Complete customization of your
MERLIN
system involves a series of administration
procedures at the control unit, at the administrator/attendant voice terminal, and at
individual voice terminals. To begin customizing the system, you set some switches
on the control unit. You then give the system further information by using the
administrator/attendant voice terminal. Here are the administration procedures you
can perform:
● administer lines
● connect telephone lines to jacks in the control unit
● assign lines to voice terminals
● set call restrictions
— outward call restriction
— toll call restrictions
• program System Speed Dial
● program System Speed Dial with Restriction Override
● set up Group Paging zones
● program Transfer Return Ringing
● administer phones for Button-Free Line Operation
● system reset
2
Available Features
7
1
2
3
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5
6
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10
11
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13
14
Line buttons with lights make it easy to keep track of
1.
calls.
Flexible calling within your business.
2.
Program the features you want on your phone.
3.
Speak to several people at one time.
4.
Volume control.
5.
Know immediately when you have a message
6.
waiting.
Most features are available with the touch of a button.
7.
...And There Are Even More
One-touch dialing of numbers you call often.
8.
Convenient access to your frequently called intercom
9.
numbers.
Easy transfer of calls to someone else.
10.
Frequently used features like Hold are designed for
11.
easy access.
One-touch redialing of busy numbers.
12.
Speaker.
13.
Use this for Centrex and PBX features.
14.
3
The Control Unit
The control unit is the center of the MERLIN system in that, one way or another,
everything connects to it.
Feature Package 2, which contains the software that enables you to customize your
MERLIN
the control unit for Models 206,410, or 820. These models differ from one another in
the number of outside lines and voice terminals
they support.
The diagrams on the next two pages show the parts of your control unit. The diagram
of the Model 410 control unit serves to illustrate both Model 410 and Model 206.
1. Red Warning Light
The red Iight warns you about problems in the system. (See "Troubleshooting Chart,"
pages 36-37.)
2. Green Power Light
The green light indicates that power is on.
3. Admin/Normal Switch
When you administer the system, set this switch to Admin. You can leave it in the
Admin position permanently, even during normal operation, if you wish. However, to
ensure that no accidental administration takes place, you may want to set it back to
Normal (see page 17).
system, is a cartridge that plugs into your control unit. It can be used with
(MERLIN
system telephones) that
4. ToII Prefix/Area Code Switch
If you use a 1 or 0 as a prefix when dialing long-distance calls, set this switch to Toll
Prefix. If you do not use a prefix, set the switch to Area Code (see page 16).
5. Tone/Pulse Switch
If you have Touch-Tone service, set this switch to Tone. If you have rotary pulse lines
from your telephone company, set it to Pulse.
6. Auxiliary Power
The Auxiliary Power Unit plugs in here to provide the auxiliary power you need if you
have an unusual number of accessories, for example, Hands-Free Units or 34-button deluxe voice terminals.
7. On/Off Switch (Model 820 only)
Controls electrical power to the
8. AC Power Input (Model 820 only)
The electrical power cord plugs in here.
MERLIN
system.
4
9. Line and Voice Terminal Modules
(Model 820 only)
These modules contain jacks for telephone company lines and jacks for voice
terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voice
terminals, and 2 lines/0 voice terminals. You can have as many as four modules for a
maximum of eight lines and twenty phones. The drawing of the control unit on page
6 shows a system with two modules installed.
10. Voice Terminal Jacks
The MERLIN system voice terminals plug in here. The number of the jack is the
same as the intercom number of the phone.
11. Telephone Company Line Jacks
Your lines from the telephone company plug in here. The letters next to the jacks–
A,B,C,D,E,F,G,H—correspond to the line buttons on voice terminals. (See "Initial
Feature Assignments," page 19.)
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1
2
3 4
5
6
12
13
14
MERLIN COMMUNICATIONS SYSTEM CONTROL UNIT
MODEL 410
11
5
THE THREE TYPES OF CARTRIDGES
12. Type I Cartridges Give You Custom Features
Feature cartridges contain the software that enables you to customize your system.
You have Feature Package 2, one of a family of feature cartridges designed for the
Type I slot.
13. Type II Cartridges Give You Audio Options
Two different cartridges are available for this slot. One enables you to have Musicon-Hold. When this cartridge is connected to a music source, callers you put on hold
will hear music. A second cartridge provides an interface for Music-on-Hold, background music, and Loudspeaker Paging. When a loudspeaker paging system is
connected to this cartridge, users can make announcements over it. For the paging
system to work, set Paging Signal On/Off switch to On.
14. Type III Cartridges Give You Line-Associated Options
This cartridge supports two separate features: Power Failure Transfer and Extra
Alert. Power Failure Transfer provides jacks for two basic Touch-Tone or rotary
telephones. In case of a commercial power failure, with the Power Failure Transfer
feature, telephone service is automatically switched to the backup phones. The
Extra Alert jack enables you to connect a loud bell or horn for noisy or remote
locations where the regular telephone ring can’t be heard.
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10
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1
2
9
12
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8
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11
MERLIN COMMUNICATIONS SYSTEM CONTROL UNIT
MODEL 820
6
Features and Benefits
This section describes all the features available with Feature Package 2. As system
administrator, you will make decisions about how the system should operate and
about which features best meet the needs of your business. To operate the features,
consult the User’s Guide: Models 206, 410, and 820 with Feature Package 2.
Feature Package 2 includes both fixed features that are built into the system and
custom features that can be programmed by anyone in your office. There are also
system-wide features that only you can administer.
7
Fixed Features
Call Pickup
Call Waiting
Conference
FEATURE
DESCRIPTION
Makes it possible for someone • Answer another person’s phone
who hears a voice terminal ringing
to answer it from another voice
terminal.
Provides brief ring or voice announcement from speaker and flashing
green light to indicate that another
call has come in for person.
Enables person to join two outside
lines to make a three-way conference call. Two additional inside people can join the conference by lifting
their handsets and touching the
busy line button.
without leaving desk.
• People who move around from one
place to another can answer calls
conveniently.
• Employees do not have to worry
about missing important calls
while on telephone.
• Reduces need for taking messages.
• Have a question answered by
adding another person to call—no
need for time-wasting callbacks.
• If two outside people want to talk
to each other, originator of call can
conference them together, put
them on hold, and be free to do
other business.
• Employee who is working at home
and wants to make a long distance
call can call the office and be conference to WATS line.
BENEFITS
Distinctive Ringing
Drop
Group Listening
Hold
Voice terminal rings differently for
incoming, transferred, and intercom
calls.
Disconnects a person from a
conference call.
Turning on the speaker lets everyone in the room hear the person on
the other end.
Makes it possible to keep someone
on the line without communication. another matter.
Green light next to line button that is
on hold flashes rapidly. Green lights
next to line buttons on which others
are holding calls flash at slower
rate. (See also Music-on-Hold.) buttons on which other people are
• Know where call is coming from
and answer accordingly.
• Drop a person from a conference
call while maintaining contact with
others in privacy.
• Drop a busy or unanswered
line that has been added to a
conference call.
• Eliminates extra calls because
other people in room can hear both
sides of conversation.
• Answer a second call or attend to
• Have confidential conversation
without person on hold hearing it.
• Distinguish line button on
which you are holding a call from
holding calls.
8
Fixed Features (continued)
FEATURE
Automatic Hold Release
Automatic Hold Reminder Beeps every minute as a reminder
Intercom
Line Request
Message Waiting
Message
Automatically opens line when
person on hold hangs up. Green on hold hangs up.
light next to button goes off.
that a person is on hold.
Makes it possible for people in the • Call any person in office using an
same system to call each other.
(See also Voice Announcement
Disable.)
Requests a line that is busy,
and returns a tone when the line
becomes available.
Green light lets person know that
message is waiting. (See also Send upon return to desk.
Message.)
DESCRIPTION
BENEFITS
• Know immediately when person
• Unused line is not kept busy
unnecessarily.
• Held calls are not forgotten.
abbreviated number.
• Signal others by ringing or voice
without interrupting active calls.
• Attendant can announce calls
before transferring them.
• Allows more efficient use of lines.
• No need to keep checking line.
Hear beep when line becomes
available.
• Learn of message immediately
• Can be turned off by attendant or
person receiving message.
•
Messages are not lost.
Monitor-on-Hold
Speaker
On-Hook Dialing
Speaker
Privacy Alert Red and green lights flash alter-
If put on hold, turn on speaker and
hang up handset until other person
returns to call. (See also HandsFree Unit.)
Turning on the speaker lets a
person dial an outside or intercom
call without lifting handset. (See
also Hands-Free Unit.)
nately next to line button if someone
joins the line.
• No need to hold handset. Person is
free to do other work.
• Keep both hands free until someone answers.
• Keep trying busy number without
lifting handset.
• Know immediately if someone has
joined the line you are using.
9
Fixed Features (continued)
FEATURE
Recall
Ringing Line Selection Automatically selects ringing line • Just lift handset to answer any
Send Message
Transfer
Provides a timed switchhook flash • Access features of Centrex or PBX
for use of
Centrex or PBX systems. Also about timing a "flash."
allows people without Centrex or
PBX to disconnect calls without
hanging up. character along with feature codes
when call comes in. call. No need to touch any buttons.
Enables attendant to notify person • Attendant does not have to call or
that a message is waiting.
Makes it possible to pass outside
calls to any voice terminal in the to the right people efficiently.
system. Person to whom call is
transferred hears the distinctive
ring of a transferred call. Calls may • Calls do not go unanswered.
be transferred with or without an
intercom announcement. Unanswered calls return to the person
who transferred them.
DESCRIPTION
MERLIN
system with
system without having to worry
• Recall can be programmed into an
Auto Dial sequence as the first
for one-touch access to PBX or
Centrex features.
leave console to give people
messages.
• Attendant can keep track of who
has a message at a glance.
• Anyone in the office can pass calls
• Attendant can screen calls on
intercom as part of transfer.
BENEFITS
Transfer Return
Voice Terminal Programming
Voice Terminal Testing
Volume Control
10
If transferred call is not answered,
it rings again at originating voice
terminal. The return time is
programmable.
Makes it possible to program voice • Customize each voice terminal in
terminals for custom features.
Makes it possible to determine • Easy troubleshooting.
whether all lights and ringers are
working by moving a switch on the
side of the voice terminal.
Makes it possible to adjust sound
level of voice terminal ring and
speaker.
• Transferred calls are not lost.
accordance with priorities of business and needs of individual.
• Verify that voice terminal has been
installed properly.
• Each person can control loudness
of ring and speaker.
• Reduces office noise.
Programmable Features
FEATURE
Auto Answer-Intercom
Automatic Line Selection
Do Not Disturb
Group Paging
DESCRIPTION
Automatically turns on the optional
Hands-Free Unit when receiving an
intercom call.
Automatically selects a free line
when you lift handset to make call.
Prevents voice terminal from ringing
for a temporary period. While Do
Not Disturb is in effect, callers get a
busy signal.
Anyone connected to the
system can make an announcement to a group of up to three
phones simultaneously. (The
administrator can specify up to
ten different groups.)
MERLIN
BENEFITS
• No need to touch a button to
answer an intercom call.
• No need to find a free line or touch
a button.
• Program voice terminal to select
long distance lines in most economical order—for example, WATS
line first, then regular service.
• Work or have meetings in the
office without being interrupted
by ringing telephone.
• Saves the time of making two or
three separate intercom calls.
Intercom Auto Dial
Manual Signaling
Last Number Redial
Makes it possible to program
buttons with intercom numbers
for quick dialing.
Touching an Intercom Auto Dial
button causes a beep at the voice
terminal represented by the button.
Automatically stores last number
dialed. Person can redial number by
pressing button. (People with 5- or
10-button voice terminals can
access this feature by dialing #24.)
• Dial a frequently called intercom
number easily.
• No need to remember intercom
numbers—buttons can be labeled
with names.
• Green light next to button lets
attendant know when line is busy,
and take a message instead of
transferring calls.
• Buttons can be used to signal
other people even when they are
busy on the telephone. For
example, boss and secretary may
signal each other.
• No need to keep redialing an
outside number that is busy or
isn’t answered.
• No need to remember or look up
number each time.
11
Programmable Features (continued)
FEATURE DESCRIPTION
Outside Auto Dial
Personal Speed Dial
Privacy
Personalized Ringing
BENEFITS
Touching a programmed button
automatically dials the outside
number it represents.
Makes it possible to store outside
numbers so that each number can
be dialed by using a three-character
code. The stored numbers may be
different for each voice terminal.
This feature is available on 5- and hers such as those that include
10-button voice terminals. (See also
Outside Auto Dial.)
Prevents others from joining calls.
Allows selection of one of eight • Employees who work close to one
ringing signals for any voice
terminal.
• Saves time in dialing.
• Dial a frequently called outside
number with one-touch
convenience.
• No need to remember or look up
numbers.
• Prevents errors in dialing.
• Saves time in dialing.
• Employees whose voice terminals
have no room for Auto Dial buttons
can simplify dialing of frequently
called numbers or lengthy num-
area and access codes.
• Make confidential calls in private.
• No one can interrupt call.
another can distinguish ringing of
their own voice terminals.
Programmable Line Ringing
(Coverage)
Saved Number Redial
Individual lines can be programmed
to ring immediately, after a delay, or
not at all on incoming calls. This
does not apply to transferred or
intercom calls.
Touching a button stores a dialed • Comes in handy when person is
number for later redialing. The trying to make outside call and
stored number remains the same
until replaced with another number.
Person can redial number after
making other calls by touching
button again. People with 5- or
10-button voice terminals can
access this feature by dialing # 23.
Any voice terminal may be programmed with more than one
Saved Number
button.
• Flexible call coverage.
• Program a second voice terminal
to ring for that line when the person to whom the call is directed
does not answer.
• Voice terminals in lobby and
conference rooms can be pro-
grammed not to ring at all on
incoming calls.
• Program lines on voice terminals
to ring according to personal preference and needs of business.
gets busy signal or no answer.
• Make other calls and try number
again later simply by touching
button.
• No need to remember or look up
number again.
• Store several numbers.
12
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