AT&T 8000 User Manual

AT&T

SECURITY SYSTEM 8000

DEALER REFERENCE MANUAL

INSTALLATION INSTRUCTIONS

AT& T -

Soley

Downloaded from: http://www.guardianalarms.net

for authorized persons having a

Pursuant to Company Instructions

PROPRIETARY (RESTRICTED)

need-to-know

CUSTOMER RELATIONS

CUSTOMER SERVICE

Meeting customers’ needs and expectations is what good customer

service is all about. Exceeding those expectations is what AT&T is all about. The homeowners you meet have expressed their confidence and

trust in your dealership and AT&T by purchasing the Security System

Customers not only expect a good product, they expect excellent customer service. Customer expectations of excellent service

include:

8000.

Getting what they paid for Being treated courteously Receiving prompt and efficient service Being treated as individuals Being treated with respect for

their concerns

Professionalism

Knowledgc

Excellent

Customer Relationship

Customers assume you will provide them with a professional,

Developing a rapport

Getting what they want, when they

want it

reliable installation of their home security system. They also presume that you, the

There are five key attributes that make up a professional:

Knowing your

AT&T Proprietary Information

product and using your skills to service their needs.

2-l

installer, are

with

the customer and satisfying their needs.

a professional at your trade.

Good

Service

Providing the services that people have come to expect when they

buy AT&T

brand products.

Accountability

Attitude

Customer Contact

You are the official representative of AT&T and your dealership. Every claim a customer makes and every promise you make to the customer determines your accountability.

Take pride in every installation and service call. You want your customer to feel

confident that you are helpful, willing

and truly

care about the safety of their home and family. No doubt in your own eyes, and the eyes of your dealership, you

are a professional. Keep in mind though, that to the homeowner you may be perceived as a stranger and a guest in their home.

Customers who care enough to invest in a home security system are naturally concerned about having strangers in their house. It is important for you to establish a positive, comfortable,

trusting

rapport with the homeowner before you begin any installation or service

call.

There are ten simple steps you can take before and during your initial contact with your customers which will help you set them at ease, and make your job easier.

1. People really do judge a book by its cover.Before you enter anyone’s home, check to make sure you appear clean and professional

Customers often associate a careless appearance with careless work. If you wear a company uniform, wear it proudly.

Because you need to travel freely through the home during an

installation, you

don’t want to give the homeowner cause for following you around, checking for mud or grease on their carpets.

2 Greet the customer with a friendly, caring smile. Address

them

by name, introduce yourself, and

anyone else you may

have assisting you.

Thank the customer for purchasing the AT&T Security

System 8000.Assure them that this investment is the Right

Choice for their

Briefly explain to the customer what you’ll be doing in their

home and how long you expect If you need to know the location of particular points or

home and family.

the

installation to take.

areas in home, ask these questions in a polite tone of voice.

AT&T

Proprietary Information

2-2

6. Reassure the customer that once you‘ve completed the

installation, you’ll review the operation of the Security

System questions.

During the installation, be conscientious of any disruptions

you

8000

thoroughly, and answer any and all of their

may incur, such as waking

small

children or elderly

occupants.

Also, be aware of any debris you may create while installing

system units. Be careful to clean up installation areas as best you can.If your company provides you with a small vacuum, please remember to use it appropriately.

10.

After testing the system thoroughly, ask the customer if they

are

ready to review the use of the system.

Taking the

homeowner through the arming and disarming steps slowly.Show them that you care that they understand the functions and are comfortable with operating the system.

Refer the customer to the Checklist on the Survey and the

Owners Reference Manual to reinforce your verbal

walk-through.

Finally, reassure the customer that they are free to

dealership

at any time with

questions or concerns. Leave a

call

the

business card if that is a practice of your company.

Make a

final check of your work area for tools, spare parts

and debris.

Thank the

helping with the

customer for taking the

installation.

time to be home and

AT&T

Proprietary Information

2-3

These basic courtesies will yield several benefits to you, your company and your customers.

You will experience a better, easier installation because the

will

customer

be on your side, not at your side.

Your dealership will benefit from the rewards of a satisfied customer:

Potential add on business

Potential referrals

Fewer service calls

. Fewer customer

You are AT&T’s best representative of the quality of our products

complaints

and services. AT&T values the care and professionalism you contribute to each and every

installation.

AT&T Proprietary Information

2-4

USING THE RESIDENTIAL SURVEY

We recommend you use the AT&T Residential Survey as a Job Aid

The Salesperson will use it

first

to aid in making the sale.

It will give you information about the sale, the customer, the

agreed-upon equipment, the locations for each component, and

several other

useful

details.

You can then record INSTALLATION information on the survey, making it a very helpful part of the customers

file.

You

should receive a copy of-the survey in your training class, and will be able to get future copies from your distributor.

PREPARING FOR AN INSTALLATION

AT&T

Proprietary Information

Obtain the floor plan and component list/work order (which are part of the AT&T Security Survey).

Call the customer to verify the time and location. Stage equipment and tools.

Gather all necessary transmitters and equipment that will be needed for the installation. You chart to help determine what you need. Outline responsibilities for team.

Set DIP switches, if you p refer setting them the day before

rather than in the customer's home.

2-5

may use the following

LIST OF EQUIPMENT

Common

Slotted-Head Screwdriver

Phillips-Head Screwdriver

Standard Hammer - 16 oz. with claw

Utility Awl Utilii Knife with Blades Putty Knife and Spackle Tape Measure

Adjustable

Hand Tools

1/8" tip x 4” blade 3/1

6" tip x 4” blade 1/4" tip x 5/16’ tip x 8” blade

No. 0 tip x 2-1/2 blade No. 1 tip x 3’ blade No. 2 tii x 4” blade

Bar - mini pry bar

100

Level

6" blade

foot

Wire

strippers 6" Diagonal Cutters 6"

Long-Nose

Staple Gun for Round-Head Staples

Round Head Staples Vice

Grips

Tool Holster

Pliers

EQUIPMENT LIST

Drills

and

Accessories

3/8" Capacity-

commercial Quality (variable speed and reversible double-insu

3/8" Drill Capacity-Cordless Spare Rechargeable

Pack for Cordless Set of

Steel (H

1/16" to total) in with turned-down shanks for bii greater than 3/8"

Set of Masonry BitsStandard (from 3/4"

(7 bits total) in

1/16" to

3/8";

from Electrician’s Bits

Goggles

Specialized Tools Stud Sensor AC Voltage and Metal

Snake Rechargeable

Soldering Iron Standard Soldering Iron

with 40 Watt Rating Electrical

lated)

gh-Speed

S) Bits (from

1/2" (15

1/32"

steps

1/8’

1/2" to

1/4” 3/8” 1/2"

(fish

tape)

from

Solder

Preferably

Drill

bits

steps,

3/1

6 to

3/16’

steps

3/4" )

Hardware &

Rechargeable Flashlight Sheet Metal Screws

(lengths of 1/2",

No. 6 No.

No. 10

Flat

Washers

No. 6 No. 8 No. 10

Plastic Wall Anchors

No.6-8 No. 8-10

Double-Sided Tape

Silicon Glue and Sealant

Super Glue Solderfess Connectors

Terminal Lug

22-18AWG

ype,

Wire Ties Wire

Jumpers

ElectricaI

VOM

Scanner

Portable Vacuum

Cleaner Collapsible Ladder

100 foot Extension Cord

Outlet Strip

Tape

DMM

Supplies

3/4")

)

AT&T

Proprietary Information

2-6

GENERAL INFORMATION

Wiring

INSTALLATION

Use

#22

AWGminimum for sensor wiring and digital communicator channels. Use #18 AWG minimum for AC power. All wire should be UL-listed

INFORMATION

Environment

U.L.

Requirements

The system is designed to work in an indoor heated environment

(40 to 120 degrees

components are in direct sunlight or in an unheated location. UL requires that any fire application includes either a Supervised

Smoke Detector Transmitter or a Universal Transmitter configured for fire and connected to a smoke detector with relay. Other types of smoke/fire sensors (suck as heat sensors) may be included in the system.

The

Universal

unless

If the internal sounder on the Central controller or Wireless Siren/controller is option) there should be an auxiliary sounding device in the system.

The Wheelock EH-EL2 series electronic horn should be used as a siren or horn interface.

Open

Controller should be less 3 feet in length with no barriers in between, and the sensor shall be provided with a test feature.

All

it is being used as a portable device.

loop sensor connections at any transmitter or Central

sensors should be UL-listed.

F.)

Battery life may be significantly reduced if

Transmitter

silenced

UL-listed

sbould be used in its supervised mode

for intrusion alarms (DIP switch

single station

AT&T Proprietary Information

2-7

All

sensor loops connected to any transmitter should be within

same

room.

the

IEI-510UL glass

The

auxiliary

output.

NOTE: The tester.

break detector should be used for the

glass

break sensors should be installed with a

IEI-515

AT&T Proprietary Information

2-8

STEP 1 Meet the Customer - Confirm Correct Location

INSTALLATION STEPS

NOTE: See Customer Relations Section

page 2-l.

STEP

Do a Walk-Through with the Customer

STEP 3

Look Note any potential problems to the customer

STEP 4

on you.

Layout the job

Make sure that

the customer understands what you’re going to do.

Confirm any questionable placements such as keypad height with

the customer.

Be sure that the customer is aware of any deviations from what the

salesman has told him/her.

Give the customer a copy of the System

8000

Customer Video and ask him/her to watch it while you install the system if possible so you can answer any questions before you leave.

for broken

windows, scratched

paint, torn wallpaper,

damaged furniture, and other problems that might later he blamed

Look for changes that might have occurred since the salesman was on the job.

Make sure that you have

the equipment

ready for

installation

Unbox the necessary components

Lay out your cords and tools

If you use multiple installers, assign specific tasks

Specialization speeds up installations, but each installer should know how to do

AT&T Proprietary Information

2-9

all

aspects of the job

STEP

5 Choose Central Controller Location

Choosing the appropriate location for the Central Controller is critical to the proper functioning of the system.

The Central Controller should be installed in the center of all the

transmitters, not necessarily in the middle of the house. It should

not be placed near any large metal objects, nor in the range of

appliances that generate RF interference.

Precautions

Typical

appliances

Personal computers and their modems.

Electronic Telephones, Telephone Controllers and

that may be sources of RF interference are:

Accessories

Electronic Lamp Dimmers and Lighting Control Panels

. .

Baby Monitors

In general, attention should be given to any device which could be considered computer-like or digitally-controlled.

In the presence of these types of devices, use the following precautions:

Keep at least 6 feet

between the source of the interference

and the Central Controller.

Do not group the power and telephone cords of the

interference source with the power cord/antenna for the

Central Controller.

Avoid using the same power outlet for the Central Controller and interfering equipment.

In some cases, interference may be generated from outside of the home. Installers should note nearby:

Airport Television, public service, and radio towers Large neighborhood antennas Paper mills

AT&T should be notified in the event that the performance of the system is being degraded by an outside source of RF interference.

AT&T Proprietary Information

2-10

Note: The operation of HAM radio equipment can cause serious interference which can not be avoided by moving the Central Controller.

Avoid

these

Avoid

installing

the Central Controller near these large metal

objects:

MetaI

kitchen or bathroom cupboards

Refrigerators

MetaI

sinks and tubs

. Metal furniture

Foil backed insulation Foil wallpaper

Large metal ductwork

if there are metal doors or other such moveable metal objects, test

with the doors both open and closed.

AT&T Proprietary Information

2-11

Possible Central Controller and Transmitter Locations

Supervised

Smoke

Transformer

PIRT

with

Curtain

Lens

Universal Transmitter

@!I

Ial

Wireless

@!I

Keypad Transmitter

ISI

Wireless

I---

Remote Transmitter

Siren Controller

LIVING

ROOM

Central

GARAGE

Controller

AT&T Proprietary Information

2-12

Antenna Placement

The antenna for the Central Controller must have a minimum

length of 7 feet and should be run in an area central to

transmitter locations. Increasing the length of the wire does not proportionally increase

the effectiveness of the reception. Short increases in length run

toward the weakest RF link can increase reception, however, extra

long antennas can actually decrease reception. It is best

less

the antenna length

than I5 feet, if possible.

Poor reception can. occur when the antenna is mounted in an area where a large metallic object is present. These metallic objects block the RF waves. Sometimes sources of metal are obvious, such

as washing machines, refrigerators, heaters, etc...Other sources

are better hidden. Metal ducts, other electrical wires, and steel beams can all cause trouble if the antenna is run on top of or near

them.

‘Note: The antenna wire should not be bundled along with the

phone line or any other wire. Many installers do this to make the

installation look better, however, "no check in’ problems may

appear due to the introduction of electrical noise, such as static, into the system.

all the

to keep

"I”

CAUTION: Don’t loop antenna wire.

AT&T

Proprietary

2-13

Information

Central

Controller

Antenna

Attachment

Possible Antenna Run in a Multi-level Home

Transformer

Antenna Run

Down Stackable

AT&T Proprietary Information

2-14

Sample Antenna Run in a Single

Level

Home

KITCHEN

DINING

LIVING

““”

B4r-l

Central

Controller

GARAGE

Transformer

Antenna

Run

AT&T Proprietary Information

2-15

BUILDING CONSTRUCTION CONSIDERATIONS

Although the 40.68 MHz band is relatively immune to most small

metal objects in the home or installation site, some house have

building materials that must be taken into consideration. Often, it

is a

combination of several of these factors that cause problems.

Some problems to watch out for.

Concrete and brick with metal reinforcement

Large amounts of concrete and brick can be

troublesome, particularly in the signal must pass through several outer walls.

Wire lath in plaster walls

Insulation Foil-backed insulation placed in inner walls may reflect

RF transmissions

Foil-backed wallpaper or large mirrors

Stuccowalls

Stucco is applied to a wire mesh base that may cause problems,

How to avoid these problems:

Don’t mount the Central Controller on a wall that

especially

contains metal, lath, or stucco mesh.

"L" -

shaped homes where

"L" -

shaped homes.

Remember, it’s critical that you identify sources of possible RF interference and potential blocks to RF waves.

AT&T

Proprietary

Information

2-16

STEP 6

Install the

Central

Controller

Before you begin learning about how you will install the Central Controller, you the DIP SWITCHES which programmed). You can also see by the pointers where there switches are located.

take a look at the diagram below. Here we’ve shown

will

need to be set (or

Hard wired loop option

Internal sounder setting

Interior zone sensors setting

House code

AT&T Proprietary Information

2-17

Program

the

Central

Controller

1. Set the House Code DIP switches.

The HOUSE CODE is used to distinguish components in one system from those in a neighboring system. It must be the same for every component in a given system. Seven DIP switches are used to program the house code.

Caution: it would be easy to program the House Code upside down. Be sure the transmitter is correctly oriented before starting.

It’s a good idea to determine the house code before going on an installation so that you can prevent duplicating neighboring numbers (especially in condominium complexes and apartment buildings).

Caution: Do not install the system with the preset default house

code. The default code is set with House Code DIP switch 1 ON common settings such as putting all of the DIP switches either ON

The following two pages give you a complete listing of all possible

house codes. Just assign any number you choose to the current installation,

AFTER YOU VERIFY THAT NUMBER IS NOT

IN USE WITHIN A HALF MILE RADIUS.

AT&T Proprietary information

2-18

House Code DIP SWITCH Combinations

House House Code Dip Code 1

000

001 002 003

004 OFF OFF OFF OFF ON OFF OFF

005 006

007

008 009 010 011 OFF OFF OFF ON OFF ON

012

OFF OFF OFF ON ON OFF ON

013

014

OFF OFF OFF ON ON ON OFF

OFF OFF OFF OFF OFF OFF OFF

OFF OFF OFF OFF OFF OFF ON OFF OFF OFF OFF OFF ON OFF OFF OFF OFF OFF OFF ON ON

OFF OFF OFF OFF ON OFF ON OFF OFF OFF OFF ON ON OFF OFF OFF OFF OFF ON ON ON

OFF OFF OFF ON OFF OFF OFF OFF OFF OFF ON OFF OFF ON OFF OFF OFF ON OFF ON OFF

OFF OFF OFF ON ON OFF OFF

Switch

Settings

015 OFF OFF OFF ON ON ON ON

016 017 OFF OFF ON OFF OFF OFF ON 018 019 OFF OFF ON OFF OFF ON ON

OFF OFF ON OFF OFF OFF OFF

OFF OFF ON OFF OFF ON OFF

House House Code Dip Switch Settings

Code

032 033 034 035

036

037 038 039

040

041 042

043

044 045 046 047

048

O49

050

051

2 3

OFF ON OFF ON OFF ON OFF ON

OFF OFF OFF OFF OFF

OFF OFF OFF OFF ON OFF OFF OFF ON OFF

OFF OFF OFF ON ON

OFF OFF ON OFF OFF OFF OFF ON OFF ON OFF OFF ON ON OFF OFF OFF ON ON ON

OFF ON OFF OFF OFF

OFF ON OFF OFF ON OFF ON OFF ON OFF OFF ON OFF ON ON

OFF ON OFF ON. ON OFF OFF OFF ON OFF ON OFF ON

OFF ON

OFF ON ON

OFF ON ON ON OFF OFF ON ON ON ON

ON OFF OFF OFF OFF

OFF ON ON OFF OFF OFF ON OFF ON OFF ON

ON OFF OFF ON OFF

ON OFF OFF ON ON

OFF ON

020 021 022

023 OFF OFF ON OFF ON ON ON

024 025

026 027

028 029 030 OFF OFF ON ON ON ON OFF 031

OFF OFF ON OFF ON OFF OFF OFF OFF ON OFF ON OFF ON

OFF ON OFF ON ON OFF

OFF

OFF OFF ON ON OFF OFF ON ON OFF OFF ON

OFF OFF OFF

OFF OFF ON ON OFF ON Off

OFF OFF ON ON OFF ON ON

OFF OFF ON ON ON OFF OFF

OFF OFF ON ON ON OFF ON

OFF OFF ON ON ON ON ON

AT&T

Proprietary

2-19

052 053 054 055

056 057 058 059

060

061 062 063

Information

OFF ON OFF ON ON OFF ON OFF ON OFF ON OFF ON

OFF ON ON ON OFF OFF OFF OFF ON OFF ON OFF ON ON ON OFF ON ON

OFF ON

OFF ON ON ON ON OFF ON

OFF ON ON ON ON ON OFF OFF ON ON ON ON ON ON

ON OFF ON OFF OFF

ON OFF ON ON OFF ON OFF ON ON ON

ON ON OFF OFF ON ON ON OFF ON OFF

ON ON ON OFF OFF

House Code DIP SWITCH Combinations

House House Code Dip Switch Settings Code 1 2 3 4 5 6 7

064 065 066 067

068 069 070 071

072 073 074 075

076 077 078 079

080 081

082 083

ON OFF OFF OFF OFF OFF OFF ON OFF OFF OFF OFF OFF ON ON OFF OFF OFF OFF ON OFF ON OFF OFF OFF OFF ON ON

ON OFF OFF OFF ON OFF OFF ON OFF OFF OFF ON OFF ON ON OFF OFF OFF ON ON OFF ON OFF OFF OFF ON ON ON

ON OFF OFF ON OFF OFF OFF ON OFF OFF ON OFF OFF ON ON OFF OFF ON OFF ON OFF ON OFF OFF ON OFF ON ON

ON OFF OFF ON ON OFF OFF

ON OFF OFF ON ON OFF ON ON OFF OFF ON ON ON OFF ON OFF OFF ON ON ON ON

ON OFF ON OFF OFF OFF OFF ON OFF ON OFF OFF OFF ON ON OFF ON OFF OFF ON OFF

ON OFF ON OFF OFF ON ON

Code 1 2 3 4 5

096 097 098 099

100 101 102 103

104 105

106

107

108

109

110

111

112 113

114 115

House House

ON ON OFF OFF OFF OFF OFF ON ON OFF OFF OFF OFF ON ON ON OFF OFF OFF ON OFF ON ON OFF OFF OFF ON ON

ON ON OFF OFF ON OFF OFF

ON ON OFF OFF ON OFF ON ON ON OFF OFF ON ON OFF ON ON OFF OFF ON ON ON

ON ON OFF ON OFF OFF OFF

ON ON OFF ON OFF OFF ON

Code

Dip Switch Settings

ON ON OFF ON OFF ON OFF

ON ON OFF ON OFF ON ON

ON ON ‘OFF ON ON OFF OFF

ON ON OFF ON ON OFF ON ON ON OFF ON ON ON OFF

ON ON OFF ON ON ON ON

ON ON ON OFF OFF OFF OFF ON ON ON OFF OFF OFF ON ON ON ON OFF OFF ON OFF ON ON ON OFF OFF ON ON

6 7

084 085 086 087

088 089 090 091

092 393 094 395

ON OFF ON OFF ON OFF OFF ON OFF ON OFF ON OFF ON 117 ON OFF ON OFF ON ON OFF ON OFF ON OFF ON ON ON 119

ON OFF ON ON OFF OFF OFF ON OFF ON ON OFF OFF ON ON OFF ON ON OFF ON OFF ON OFF ON ON OFF ON ON

ON OFF ON ON ON OFF OFF ON OFF ON ON ON OFF ON ON OFF ON ON ON ON OFF ON OFF ON ON ON ON ON

116

118

120

121

122 ON ON ON ON Off ON OFF 123

124

125 ON ON ON ON ON OFF ON

126

127

ON ON ON OFF ON OFF OFF ON ON ON OFF ON OFF ON ON ON ON Off ON ON OFF ON ON ON OFF ON ON ON

ON ON ON ON OFF Off OFF

ON ON ON ON OFF Off ON

ON ON ON ON OFF ON ON

ON ON ON ON ON Off OFF

ON ON ON ON ON ON OFF

ON ON ON ON ON ON ON

AT&T Proprietary Information

2-20

Set the Options DIP switches by following these

Switch 1 sets all system transmitters in the interior zone to either of the following

guidelines:

ON =

interior delayed

OFF = interior instant

Switch 2 determines whether the Central Controller’s

internal

sounder is on or off during an intrusion alarm. ON = silent OFF =

Switch 3 sets the Central Controller's

hardwired sensor

loop to either of the following:

ON =

OFF =

open loop

closed loop

Switch 4 sets the Central Controller’s hardwired loop zone to either of the following:

ON =interior

OFF = perimeter instant

B. Mount the Central Controller

Use #8 screws. PLEASE USE A SMALL LEVEL TO MAKE

SURE THE HOUSING IS LEVEL BEFORE YOU TIGHTEN

THE SCREWS.

Good!Before you begin wiring in all the components, please take a look at the diagram of the Central Controller Terminal Strip on the next page. Each terminal screw is labeled for your information.

AT&T Proprietary Information

2-21

Central Controller Terminal Strip

USE UL LISTED COMPONENTS

12.0 to 14.5 VDC MAX

600 600

TOTAL

wired Horns Power Out

sensor

loop(+)

1 2 3 4 5 6 7 10 11 12 13 14 151617 18 19 20 27 22

Sirens

(-)

(12VDC) (12VDC)

(+)

(-)) (-) (+)

Digital Communicator

Output

CHANNELS

3 4 5 6 7

There are two versions of the

Model 8720 Central Controller. In

one version (not shown) an

Fused

3/4

AT&T Proprietary Information

2-22

added terminal

9(-)

additional siren output and thus

respectively. In the other version

(shown here) terminals 8 and 9

Intrusion

IMPORTANT NOTE:

8(+)

and terminal

are used to provide an

duplicate the function of

terminals (7+) and 10(-),

have been eliminated.

STEP 7

Install

the Digital Communicator

NOTE: The 8700 Digital Communicator is probably installed.

If it’s not, please follow

these steps.

Color Channel brown

Controller

fire (15)

Plug the 8 wire ZONE

INPUT

Communicator.

Plug the polarized 2 wire power connector into the Digital

Communicator.

Peel off the protective backing from the two adhesive

strips on the back of the Digital Communicator, Mount

the Digital Communicator in the lower right hand side of

the AT&T 8720 Central Controller. Wire the Channel connector to the AT&T 8720 Central

Controller.

Terminal 1

Color 1 Channel 1 Controller Terminal

green

5 1 interior(19)

connector into the Digital

orange

3 1

environmental(17)

CAUTlON:

greater than 16 volts can damage the Digital communicator.

AT&T Proprietary Information

violet

ambush(21)

Connect the black wire to terminal (U) and the red to

8720

terminal (14) of the AT&T

Central Controller. The Digital Communicator is circuit protected against polarity reversal. The 1 amp fast blow fuse protects against excessive power consumption.

not connect to any other power source. Voltages

2-23

+ 53 hidden pages