AT&T 7410 User Manual

AT&T

Communications System

DEFINITY

and System 75 7410 Plus Voice Terminal User's Guide

Generic 1 and generic 3

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

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Document No. 555-230-743 Issue 1, May 1992

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HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by the Federal Communications Commission (FCC).

Prepared by AT&T Technical Publications Department Middletown, New Jersey 07748

Printed in USA

Contents

Your 7410 Plus Voice Terminal What the Features Do How to Use the Features

Special Instructions Conventions Troubleshooting Quick Reference Lists

Abbreviated Dialing (AD) Automatic Callback Bridging Call Coverage Call Forwarding All Calls Call Park Call Pickup Conference Drop Hold Intercom (Automatic/Dial) Last Number Dialed

1 3 5

5 6 6 6

9 10 10 11 11 12 12 13 14 14 15

Leave Word Calling (LWC) Message Priority Calling Select Ring (and Ringer Volume) Self-Test Send All Calls Speaker (and Speaker Volume) Transfer Voice Message Retrieval

Tones and Their Meanings

Ringing Tones

Handset Tones

Troubleshooting

System 75 Version Notes

Key Words to Know Quick Reference Lists

15 16

16 17 17 18 18 19 20

21 21 21

22 23

Your 7410 Plus Voice Terminal

The 7410 Plus voice terminal is designed so that you can conveniently use the many features of the DEFINITY

Communications System Generic 1 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page.

Call appearance/ feature buttons

Handset jack (on back of voice terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Line jack (on back of voice

terminal) Select button Transfer button

Hold button

Dial pad

Volume control button

Message light

Conference/Ring button

Drop/Test button

Speaker button

Handset

Figure 1. 7410 Plus Voice Terminal

Starting at the top of Figure 1 and continuing clockwise:

Handset

For placing and answering calls (also known as the receiver). In most cases, you must lift the handset (go off-hook) before you can use a feature.

Call appearances/ feature buttons

Usually 3 of these 10 buttons are devoted to handling incoming and outgoing calls (call appearances) and are labeled with an extension number; the remainder access features (feature buttons) and are labeled with a feature

name. Each of these buttons has a red in-use light to tell that this is the line you are using or that this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

Speakerphone/headset adapter jack (on back of voice terminal)

This jack is used for connecting an external

speakerphone or a headset adapter to your voice

terminal. This jack is labeled .

Line jack (on back of voice terminal)

Select button

This jack is used for connecting a line cord to your voice terminal. This jack is labeled “LINE.”

When used with [ ring from 8 ringing patterns. When used with [

Conference/Ring ] you can select a personalized

Drop/Test ]

you can test the lights and ringer on your voice terminal.

Transfer button Hold button Dial pad

Volume control button

Handset jack (on back of voice terminal)

Speaker button

For transferring a call to another voice terminal.

For putting a call on hold. The standard 12-button pad for dialing phone numbers

and accessing features. The letters, “Q” and “Z,” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-impaired users.

For adjusting the volume of the loudspeaker associated with the speaker when you are using this feature and a call is in progress, or for adjusting the volume of the tone ringer when you are not using the speaker.

This jack is for connecting a handset to your voice terminal. The jack is labeled .

For accessing the Speaker feature. This feature can be used for listening only. If you want to speak to the other party, you must lift the handset.

Drop/Test button

Conference/Ring button

Message light

For disconnecting from a call or dropping the last party added to a conference call. When used with [

Select ] ,

you can test the lights and ringer on your voice terminal. For setting up conference calls. When used with

[

Select ] , you can select a personalized ring for your

voice terminal. A red light that goes on steadily when a message has

been left for you.

What the Features Do

Here are brief descriptions of 21 features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Ring, Self-Test, Speaker, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick and easy dialing. Each number can be a complete or partial phone number, an

extension number, or a trunk or feature code. Abbreviated Dialing offers 4 possible types of lists—personal, group, system, and enhanced— and you can have a total of 3 out of the 4 lists. Numbers on a personal list are programmable by you; numbers on

all other lists are programmable only by the System Manager. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.

Automatic Callback Sends you a special 3-burst ring indicating that a previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the phone or in and out of the office. Note: Can be used only for extensions, not outside numbers.

Bridging permits you to answer or join in calls to someone else's extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance button labeled with another user’s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a designated co-worker.

Call Coverage Provides automatic redirection of certain calls to your voice terminal for answering. (Your System Manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you have Go to Cover, you (the calling party) can send internal calls directly to coverage any time during the call attempt (the person you call must be in a call coverage group).

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a phone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you

wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension

in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your System Manager.

Conference AllowS you to add parties to a call, so that you can conduct up to a

6-way conversation. (If you wish to conference more than 6 parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a party important to a discussion.

Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you are using the handset and want to continue using it for another action after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to perform another task. Use when you have a call that you don't wish to drop, but which you have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature

button. With Dial Intercom, you can call any member of a predetermined group of users by pressing a feature button and then dialing the group member’s 2- or 3-digit code. Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number.

Leave Word Calling Leaves a message for another extension to call you back. The called party will be able to dial message service (e.g., attendant, AUDIX, covering user, etc.) to retrieve a short, standard message, which gives your name and extension, the date and time you called, and the number of times you called. Use any time you wish to have someone call you back; it will help cut down on repeated call attempts.

Message Your Message light goes on when a caller has left a message. You can

then follow your System Manager’s local message retrieval procedures to get your message.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.

Select Ring Allows you to select your own personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby voice terminals.

Self-Test Activates the lights and ringer of your voice terminal. Use when you want to test their operation.

Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by phone calls.

Speaker Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset (the speaker must be off). Use with feature activities that require listening only, such as on-hook dialing, monitoring calls on which you have been put on hold, or retrieving messages.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

Voice Message Retrieval

Gives you messages (via computerized voice) left for you through Leave Word Calling or as entered by a covering user. If authorized by your System Manager, you may also retrieve messages for one or more of your co-workers. Use to hear all messages received while you were away.

How to Use the Features

The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically.

Special Instructions

The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required.

To the right of each feature name is a box. For each feature that you have,

●

mark a [ Message, Select Ring, Self-Test, Speaker, and Transfer are already marked for you.)

You can activate or cancel most of the voice features by dialing 2- or 3-digit

●

codes (if they are not already assigned to a button). In the blanks provided within the procedures, write in the feature code numbers.

As you operate the features on your voice terminal, keep in mind the following general rules.

Follow carefully all the steps listed in the procedure for the particular feature

●

you are using.

✔ ] in the blank box as a reminder. (Conference, Drop, Hold,

●

To use a voice feature, you must have the handset off-hook unless you are instructed to remain on-hook in the procedures. (You can leave your handset on-hook and use the Speaker feature for those activities that require listening only, such as on-hook dialing, monitoring calls on hold, or retrieving messages.)

●

If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

●

System 75 is available in more than one version. Some features, such as Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use you use any of these 4 features.

Conventions

The following conventions are used in the procedures:

Gray Type

Procedural steps in gray type are steps that you should

follow if you do not have a button assigned for the

feature.

[ xxxxx ]

This box represents a call appearance button, which is

used exclusively for placing or receiving calls. The

button has a red in-use light and a green status light and

is labeled with an extension number (shown as xxxxx).

[

Feature ] and

Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature

[

Feature xxxxx ] name, sometimes followed by an extension number or a

person’s name (shown as xxxxx).

[handset tone]

The tone that appears in brackets after a step indicates what you should hear from your handset after successfully performing that step.

For a list of tones and their meanings, see the section titled Tones and Their Meanings. For a list of glossary terms, see the section titled Key Words to Know.

Troubleshooting

Later in this guide you will find a short section on troubleshooting. Use the procedures listed here for problems that you may have in using your voice terminal.

Quick Reference Lists

At the end of this booklet is a set of quick reference lists. Use them to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, remove the page from the booklet (tear along the perforation), and keep the lists near your voice terminal.

Abbreviated Dialing (AD)

On a separate sheet of paper, jot down the outside

To program/reprogram an AD button

Note: AD buttons must first be assigned by your System Manager.

numbers, extensions, and/or feature codes you want to program

Note: Each AD button will hold one complete phone number or feature code.

Pick up handset

Press [

Program ] (if this button has been assigned to

your voice terminal)

or Dial Program code

[dial tone]

Press [

Dial outside number, extension, or feature code you

AD xxxxx ] to be programmed

[dial tone]

want to program (up to 24 digits)

Note: If you are programming an outside number, be sure to include a trunk code, if applicable.

Press [

# ] (on the dial pad)

[confirmation tone], [dial tone]

Number is stored

●

Repeat Steps 4-6 to program additional buttons

●

7 Hang up or press [

Drop/Test ] to end programming

To place an AD call

Press selected [

Call is dialed (silently)

●

AD xxxxx ]

[ringback tone]

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