AT&T
DEFINITY
7407D Voice Terminal
User's Guide
®
Communications
System Generic 1
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Document No. 555-204-716
Issue 1, August 1989
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Prepared by
AT&T Technical Publications Department
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All Rights Reserved
©
1989 AT&T
Printed in USA
Contents
Your 7407D Voice Terminal
What the Features Do
How to Use the Features
Voice Features
Abbreviated Dialing
Automatic Callback
Bridging
Call Coverage
Call Forwarding All Calls
Call Park
Call Pickup
Conference
Drop
Hold
Intercom
Last Number Dialed
Leave Word Calling (LWC)
Message
Priority Calling
Select Ring
1
3
6
8
8
9
10
10
11
11
12
12
13
13
14
14
15
15
16
16
Send All Calls
Speakerphone
Transfer
Voice Message Retrieval
Display Features
Calculator
Inspect
Integrated Directory
Message Retrieval
Normal
Stored Number
Time
Tones and Their Meanings
Key Words to Know
Quick Reference Lists
17
17
18
19
20
21
22
22
23
24
24
25
26
27
31
i
Your 7407D Voice Terminal
The 7407D voice terminal is comprehensively equipped so that you can make the best
use of the many features of the AT&T DEFINITY™ Communications System Generic 1.
Familiarize yourself with your voice terminal shown in Figure 1 and explained below
and on the following page.
Figure 1. 7407D Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset
Display
Drop button
Conference button
Hold button
Transfer button
Display viewing adjustment
Dual function feature buttons
For placing and answering calls (also known as the
receiver).
A built-in 2-line, 80-character display.
For disconnecting from a call or dropping the last party
added to a conference call.
For setting up conference calls.
For putting a call on hold.
For transferring a call to another voice terminal.
A thumbwheel for adjusting the viewing angle of the
display.
Each of these 11 buttons accesses a feature and is
labeled (on the right) with a feature name; when used
in combination with the Calculator/Select Ring button,
these buttons perform Select Ring/Calculator functions
(as labeled on the left).
1
Dial pad
The standard 12-button pad for dialing the telephone
numbers, accessing features, and performing calculator
functions.
Feature buttons
Calculator/Select Ring button
Microphone button
Speakerphone volume control
Speakerphone button
Display button
Message light
Display control buttons
Ringer volume control (under set)
Each of these 11 buttons access features and is labeled
with a feature name.
For accessing the built-in calculator or the Select Ring
feature.
For accessing the built-in microphone.
A sliding arm to adjust the volume of the
speakerphone.
For accessing the built-in speakerphone.
For accessing the build-in display.
A green light which comes on steadily when a message
has been left for you.
Each of these 7 buttons accesses display features and is
labeled with a feature name.
A sliding switch to control the volume for the tone
ringer.
Feature buttons
Speakerphone
Call appearances/ feature buttons
Each of these 2 buttons accesses a feature and is
labeled with a feature name.
A built-in speaker and microphone combination.
At least 3 of these 10 buttons are devoted to handling
incoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder
access features (feature buttons) and are labeled with a
feature name. Each has a red light to tell you the line is
being used or that this is the line you will get when
you lift the handset. The green light next to each call
appearance and feature button tells you the line or
feature is being used.
2
What the Features Do
Here are brief descriptions of 27 features, including what each one does and how you
might want to use it. The first 20 are voice feaures and the final 7 are display features.
Voice Features
Abbreviated Dialing Allows you to store selected telephone numbers for quicker and easier dialing. Each number can be a complete or partial telephone number, an
extension number, or a trunk or feature code. There are 4 possible types of
lists—personal, group, system, and enhanced—and you can have a total of 3 lists.
Numbers on a personal list are programmable by you; numbers on all other lists are
programmable only by the System Manager. Use as a timesaver for dialing frequently
called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring tone indicating that a previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone as soon as possible. Note: Can be used only for extensions, not outside numbers.
Bridging Permits you to answer or join in calls to someone else’s extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance button labeled with another user’s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice terminal for answering. (Your System Manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage.
Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telphone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your System Manager.
Conference Allows you to add parties to a call, so that you can conduct a 6-way conversation. (If you wish to conference more than 6 parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a party
important to a discussion.
3
Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it for
another action after ending a call.
Hold Temporarily disconnects from a call, holding it until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call that you don’t wish to drop, but which you have to interrupt briefly to do something else.
Intercom Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetemined partner by pressing a single feature button. With Dial
Intercom, you can call any member of a predetermined group of users by pressing a
feature button and then dialing the group member’s 2- or 3-digit code. Use to rapidly
dial frequently called numbers.
Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial Message Center, AUDIX, or a covering user to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use any time you wish to have someone call you back; it will help cut down on repeated call attempts.
Message Turns on your Message light to let you know that a caller has left a message for you. You can then follow your System Manager’s local message retrieval procedures to get your message. See Message Retrieval in the Display Features section.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.
Select Ring Allows you to select your own personalized ring from among 8 available ringing patterns. Use to distinguish your ring from that of other nearby voice terminals.
Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.
Speakerphone Allows you to place calls or access other voice features without lifting the handset. Use any time you prefer hands-free communication, or for group listening.
Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension,
not to another outside number.
4
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
Display Features
Calculator Allows you to perform mathematical calculations by using certain feature buttons and your dial pad as a calculator. Use as needed, including when you are on a
call.
Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls.
Integrated Directory Searches for the extension of another user by allowing you to key in the user's name with the dial pad. Use as a handy quick reference source for extension number information.
Message Retrieval Allows you to retrieve messages left for you that have turned on your Message light. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by your System Manager). Use to quickly and conveniently check messages, even when you are already on a call.
Normal Identifies current call appearance, calling/called party, and calling/called number. Use to see who is calling you and, when placing a call, to verify the number you have dialed.
Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbriviated Dialing list items before placing a call or reprogramming a number, and to make sure that Last Number Dialed is appropriate to use.
Time Shows you the date and time, and also allows you to measure elapsed time. Use as a handy calendar and clock, and to keep track of time spent on a call or task.
5
How to Use the Features
The procedures which follow give short, step-by-step instructions for using each of the
voice and display features. For your convenience, features in each category are listed
alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions. Your System Manager can supply the information required.
To the right of each feature name is a box. For each feature that you have, mark a
●
] in the blank box as a reminder. (Voice features Conference, Drop, Hold,
[ ✔
Message, Select Ring, Speakerphone, and Transfer and display features Calculator,
Message Retrieval, and Normal are already marked for you.)
●
You can activate and cancel most of the voice features by dialing 2- or 3-digit codes
(if they are not already assigned to a button). In the blanks provided within the
procedures, write in the feature code numbers.
Note: If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to complete a
procedural step. Hang up, get dial tone, and begin at Step 1.
Conventions
The following conventions are used in the procedures:
Gray Type
xxxxx ]
[
Feature ] and
[
Feature xxxxx ]
[
DISPLAY INFORMATION ] A white box containing fully capitalized words
[
[handset tone]
For a list of glossary terms, see the section titled Key Words to Know.
Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
This box represents a call appearance button which is
used exclusively for placing, receiving, or holding calls.
The button has a red light and a green light and is
labeled with an extension number (shown as [
Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number or a person’s name (shown as [
xxxxx ]).
represents information shown on the display.
The tone that appears in brackets after a step indicates
what you should hear from your handset after
successfully performing that step. For a list of tones and
their meanings, see the section titled Tones and Their
Meanings.
xxxxx ]).
6
Quick Reference Lists
Following the procedures is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellanious extensions. Once you have completed it, remove the page from the
booklet (tear along the perforation), and keep the lists near your voice terminal.
7
Voice Features
Handset and Speaker
When placing/answering calls or using the voice features, you have the option of doing
so off-hook (by lifting the handset) or on-hook (by pressing [
simultaneously activates the built-in microphone).
Abbreviated Dialing
On a separate sheet of paper, jot down the outside
To program/reprogram
AD button
Note: AD buttons must
first be assigned by
System Manager.
1
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete
telephone number or feature code.
2
Press [
Program ]
or Dial AD Program code
3
Press [
4
Dial outside number, extension or feature code you
AD xxxxxx ] to be programmed
want to store (up to 24 digits)
5
Press [ # ]
Speakerphone ], which
[dial tone]
[dial tone]
[confirmation tone]
To place an AD call 1
To program/reprogram an
outside number,
extension or feature code
into a personal list
Repeat Steps 2-4 to program additional buttons
●
Hang up or press [
6
Press selected [
●
Call is dialed (silently)
1
On a separate sheet of paper, jot down the outside
Drop ] to end programming
AD xxxxx
]
[ringback tone]
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s) (see
example to the left)
Note: Each telephone number or feature code is
stored as a separate item.
Press [
2
or Dial AD Program code
3
Press [
Program ]
[dial tone]
Personal List ]
or dial Personal List code (1, 2, or 3)
[dial tone]
Dial list item (1, 2, 3...)
4
5
Dial number you want to store (up to 24 digits)
[dial tone]
6
Press [ # ]
●
Repeat Steps 3-5 if you want to program
additional items on the same list; press [
[confirmation tone]
Drop
and begin again at Step 1 if you want to program
items on another list
]
8
Hang up or press [
7
Drop ] to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from your System Manager.
To place a call using an
AD list button or code
1
Press [
[
Personal List ] or [ Group List ] or
System List ]
or Dial appropriate AD List code:
List 1
●
List 2
●
●
List 3
Note:
An [
Enhanced List
] may also be available; see
your System Manager.
2
Dial desired list item (1, 2, 3...)
●
Call is dialed
[dial tone]
Automatic Callback
To place another call to
an extension that was
busy, did not answer, or
returned a call waiting
ringback tone
To cancel Automatic
Callback
1
Press [
Auto Callback
] during call attempt
[confirmation tone]
●
Green light is on until callback is completed or
canceled
Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
Hang up or press [
●
You get a 3-burst priority ring when both you
Drop ]2
and the called extension are idle; when you
answer, regular ringing is sent to the called party
Note: Automatic Callback is automatically
canceled after 30 minutes.
1
Press [
Auto Callback
● Green light goes off
] again
[dial tone]
9
Bridging
To answer a bridged call
To prevent other bridged
terminals from entering a
call (on a per call basis)
Call Coverage
To answer a call for a
co-worker for whom you
area coverage point
1
Press [
xxxxx ] of bridged call
Note: If your terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
Pick up handset or press [ Speakerphone ]
2
1
1
Press [
Note:
Press [
Exclusion xxxxx
Pressing [
xxxxx ] of incoming call when ring begins or
] while connected to the call
Exclusion xxxxx
] again reactivates bridging
green light flashes
Note: The call is not at your terminal until the
light is flashing.
To leave a message for a
co-worker to call the
original caller's extension
To talk privately with
co-worker after answering
a redirected call
1
Press [
Coverage Callback
] while connected to the call
[confirmation tone]
Note: To leave a message for a co-worker to call
you, activate Leave Word Calling instead.
1
2
Press [
●
Press [
Transfer ]
Call is put on hold
Consult ]
or Dial co-worker’s extension
[priority ring to co-worker]
Note: You can privately discuss call; if co-worker
is not available, press the fluttering [
xxxxx ] to
reconnect to call.
3
Press [
press [
Transfer ] again to send call to co-worker or
Conference ] make it a 3-party call
[dial tone]
10
Call Forwarding All Calls
To temporarily redirect all
calls to an extension or
outside number of your
choice
To cancel Call Forwarding
1
Press [
Call Forward ]
or Dial Call Forward code
Note: If you have console permission, next dial
the extension number whose calls are to be
forwarded; receive dial tone.
2
Dial extension or number where calls will be sent
[confirmation tone]
Note: Some voice terminals have restrictions on
where calls can be forwarded (see your System
Manager).
Hang up or press [
3
Drop ]
Note: You may hear ring-ping tone as each call is
forwarded.
Press [
1
Forward
] again
or Dial Call Forward Cancel code
[confirmation tone]
[dial tone]
Call Park
To park a call (for
retrieval at any extension)
To retrieve parked call
from any extension
1
2
Press
Press [
[
Transfer
Call Park
]
]
or Dial Call Park code
[confirmation tone]
3
Press [ Transfer ] again
●
Call is parked
1 Dial Answer-Back code
Dial extension where call is parked
2
[confirmation tone]
●
If returning to call parked at your terminal, dial
your own extension
Note: If you recieve intercept tone, parked call
has been disconnected or retrieved by another party.
[dial tone]
[dial tone]
11
Call Pickup
To answer a call placed to
a member of your pickup
group
To pick up a call while on
another call
1
Press [
Call Pickup ]
or Dial Call Pickup code
You are connected to ringing call●
Press [ Hold
1
●
●
Present call put on hold
Green light flutters
]
2 Press [ Call Pickup ]
●
Called voice terminal stops ringing
●
You are connected to ringing call
Note: To return to held call after completing
present call, press fluttering [
xxxxx ].
Conference
To add another party to a
call (for a total of up to 6
parties)
To add a call you’ve put
on hold to another call
you’re connected to
Press [
1
● Present call put on hold and you are given a new
Conference
]
[dial tone]
call appearance; all other parties remain
connected to each other
Dial number of new party and wait for answer
2
Note: You can privately discuss the call with the
new party at this time; if no answer or busy, press
fluttering [
Press [
3
● All parties now connected
●
Repeat Steps 1-3 for additional conference
xxxxx ] to return to the held call.
Conference ] again
connections
1
Press [
●
Conference ]
[dial tone]
Held call light flutters; active call light remains
on
23Press [
xxxxx ] of call on hold
✔
Press [
Conference
] again
12
Drop
✔
To disconnect from a
normal call, or to drop the
last party added to a
conference call
1
Press [
Drop ]
Note: Parties other than the last one must
disconnect to be released from the conference call.
Hold ✔
To keep a call waiting
while you answer another
call, make a call, or
perform some other task
To answer a new call
while active on another
To return to held call
1
Press [
●
Hold ]
Green light flutters
Note: If you put a conference call on hold, the
other parties remain connected.
1
1
Press [
Press [
Press [
Hold ]
xxxxx ] of incoming call2
xxxxx ] of held call
13
Intercom
To make a call to your
predetermined Automatic
Intercom partner
To dial a call to a member
of your Dial Intercom
group
To answer any intercom
call
1 Press [ Icom Auto xxx ]
Special intercom ring is sent
●
Note: If call is unanswered, press [
[ringback tone]
Go to Cover ] while
call is ringing if you want to redirect it to coverage.
12Press [
Icom Dial xxx ]
Dial group member's 1- or 2-digit code
[ring back tone]
Special intercom ring is sent
●
Note:
If call is unanswered, press [
Go to Cover
call is ringing if you want to redirect it to coverage.
Pick up handset or press [
1
You are connected to call
●
Speakerphone ]
Note: If you are active on another call, first press
Hold ] , then press flashing [ xxxxx ].
[
] while
Last Number Dialed
To automatically redial
the last number you
dialed) (extension, outside
number, or trunk/feature
code)
1
Press [
Last Dialed ]
or Dial Last Number Dialed code
(up to 24 digits)
14
Leave Word Calling (LWC)
To leave a message after
dialing an extension
(when call is not
answered, or you hear a
coverage or busy tone, or
you have been put on
hold)
Note: To do this, you
must have an [
LWC
]
button.
To leave a message before
dialing an extension
(called extension will not
ring)
To cancel a Leave Word
Calling message
Note: You cannot cancel
messages for an AUDIX
subscriber.
1 Press [
LWC ] any time after you complete dialing
[confirmation tone]
●
Message light comes on called voice terminal
Note: If reorder tone is heard, message is not
stored; try again.
1
Press [
LWC ]
or Dial Leave Word Calling code
2
Dial extension
●
Message light comes on called voice terminal
1
Press [
Cancel LWC
]
[confirmation tone]
or Dial Leave Word Calling Cancel code
Dial extension [confirmation tone]
2
Note: If reorder tone is heard, message is not
deleted; try again.
[dial tone]
[dial tone]
Message
To retrieve a message
when your Message light
is on
1
See the Message Retrieval procedures under the
Display Features heading
✔
15
Priority Calling
To place a priority call
(3-burst ring)
1
Press [
or Dial Priority Calling Code
2
Dial extension
Priority ]
[dial tone]
Note: If your call is not answered and you wish to
redirect it to coverage, press [
Go to Cover
] while call is
ringing.
To send the priority call
waiting tone (3-burst)
when you hear a call
waiting ringback tone
Select Ring
To select a personalized
ring
Press [
1
Wait for called party to answer
2
Priority ]
Note: If you still receive a call waiting ringback
tone, wait a few minutes and try again.
1
Press [
●
Calculator/Select Ring ]
Green light comes on
✔
2
Press [ PR ]
●
Green light flashes; current ring pattern plays
and repeats every 4 seconds
●
Display shows [
PERSONAL RING x ] (x will be a
number from 1 to 8)
Adjust ringer volume with volume sliding switch on
3
left underside of voice terminal, if desired
4
Repeat Step 2 to cycle through all 8 ring patterns
5
Press [
Select Ring ] again when you hear the desired
ring pattern
●
Your new ring is set; green light goes off
Note: If you receive a call during selection,
process is interrupted and you must begin again.
16
Send All Calls
To send all calls (except
priority calls) immediately
to coverage
To cancel Send All Calls
1
Press [
Send All Calls ]
or Dial Send All Calls code
[confirmation tone]
Note: You may hear a ring-ping tone as each call
is forwarded
1
Press [
Send All Calls
] again
or Dial Send All Calls cancel code
[confirmation tone]
Speakerphone
To place/answer a call
without lifting the
handset, or to use
speakerphone with any
feature
To prevent party from
hearing you
1
Press [ Speakerphone ]
●
Green lights come on [
Microphone ]
[
Place or answer call, or access selected feature
2
●
Adjust speakerphone volume with sliding arm on
Speakerphone ] and
front of voice terminal.
3
1
2
Press [
●
Press [
●
Press [
●
Speakphone ] again to hang up
Green lights go off
Microphone ]
Green light goes off and party cannot hear you
Microphone ] again to resume talking to party
Green light comes on
✔
17
To change from
speakerphone to handset
To change from handset
to speakerphone
Lift handset and talk
1
●
Green lights on [ Speakerphone ] and
Microphone ] go off
[
1
Press [
●
Hang up handset
2
Speakerphone ]
Green lights on [
Microphone ] come on
[
Speakerphone ] and
Transfer
To send present call to
another extension or
outside number
12Press [
●
Transfer
]
Present call put on hold
Dial extension or number that call is to be
transferred to
Remain on line and announce call if desired; if
●
no answer or number dialed is busy, return to
xxxxx ]
3
held call by pressing its [
Press [
●
Transfer ] again
Call is sent to the dialed extension or number
Note: Only calls from another extension can be
sent to an outside number; you cannot transfer a call
from an outside number to another outside number.
Hang up or press [
4
Drop
]
✔
[dial tone]
[ringback tone]
18
Voice Message Retrieval
To retrieve your voice
messages when your
Message light is on
1
2
Dial the Voice Message Retrieval code
Press [ # ]
[voice prompting]
[dial tone]
Note: Do not press [
# ] if calling from someone
else’s extension; instead, dial your own extension
number and (if prompted) your security code.
Move through the messages with these dial pad
3
buttons:
[ # ]
NEXT (read next message)
3
]
[
DELETE (erase from storage)
[ 4 ]
HELP (request assistance)
5
]
[
REPEAT (read message again)
CALL (call back named extension)
8
]
[
To retrieve voice messages
for a co-worker
Note: When you call back an extension with
8 ] , be sure to also delete the message
[
3 ] either before you place the call or after you
with [
complete it; otherwise, the message will remain in
storage.
Hang up or press [
4
Drop ]
1 Dial Voice Message retrieval Coverage code
Dial co-worker's extension
2
●
Dial co-worker's security code also, if prompted
Note: The security code must be dialed within 10
seconds or you will receive an intercept tone. Begin
again at Step 1 if this happens.
3
Move through the messages with dial pad buttons
previously listed
4
Hang up or press [
Drop ]
[dial tone]
[dial tone]
19
Display Features
On/Off
The display is controlled as follows:
To turn on/off
1 Press [
●
●
Display ]
Green light comes on and display is on
Adjust the angle of display with the thumbwheel
on the right
2
Press [
●
Display ] again
Green light goes off and display is off
Normal Mode
In normal mode, the display shows call information for the current active call
appearance button:
●
You may have as many as 10 call appearance buttons. Beginning with the first
button in the upper left hand corner of your faceplate and going down the display
identifies the first 5 buttons as a through e; the 5 buttons in the second column are
identified as f through j. When the display shows [
information for the first call appearance button. The next button down would be
shown as [
b= ] , and so on, continuing through [ j= ] if all 10 of these buttons are
used for call appearances.
a= ] , it represents call
●
When you dial an extension, that number is shown and then replaced by the called
party’s name and extension.
●
When a call is received from another extension, the caller’s name is shown; when a
call is received from outside, [
●
The display remains in normal mode until you activate one of the other display
OUTSIDE CALL ] or a trunk identifier is shown.
features. After using any of these features, return to normal mode by pressing
Normal ].
[
20
Calculator
To turn on/off
To add, subtract, multiply,
or divide
1
Press [
●
Press [
2
● Green light goes off and calculator is off
1
Enter a number with the dial pad
2
Press one of these: [
3
Repeat Steps 1 and 2 as necessary
Calculator/Select Ring ]
Green lights come on, calculator is on, and
display shows [
Calculator/Select_Ring ] again
CALC.00 ]
+ ], [ - ], [ x ], or [ ÷ ]
✔
To record a displayed
number in memory
To add a displayed
number to memory
To subtract a displayed
number from memory
To recall the memory
4
Press [
Press [
1
1 Press [
1
Press [
2
Press [
1
Press [
= ]
M ]
M+ ]
+/- ]
M+ ]
MR ]
To clear the memory
1
2
3
Press [
Press [
Press [
= ]
C/CE ]
M ]
21
Inspect
To see who's calling while
on a call
1
Press [
●
Inspect ]
Name and number of caller shown if from
extension; [
OUTSIDE CALL ] or other trunk source
shown if from outside
Note: New caller information is shown for 30
seconds when call is received; then display returns
to normal mode.
To see who's on hold
while on a call
To answer new call while
on a call
Integrated Directory
To search directory for a
name
12Press [
Press [
●
1
Press [
●
2
Press [
Press [
1
2
Key in selected name with dial pad:
Inspect ]
xxxxx ] of held call
You remain connected to present call
Normal ] (if not already in normal mode)
Finish present call or put on hold
xxxxx ] of new call
Directory ]
last name, comma (use [
* ] ), first name or initial
To place a call to name
shown
Note: For Q dial [
Press [
3
Next Message
you wish to see
●
To search for a new name, begin at Step 1
1
Press [
●
Speakerphone and microphone activate
automatically unless you lift handset instead
7 ] (PRS); for Z dial [ 9 ] (WXY).
] for each successive directory name
Return Call
] while name is shown
22
Message Retrieval
To see your messages
when your Message light
is on (while on-hook,
off-hook, or on a call)
1
2
Press [
Press [
Message Retrieve ]
Next Message
following message)
✔
] to see first message (and then for each
To return a call to
message sender
To erase a message
To see co-worker’s
messages (can be during
call with co-worker)
Note: You must first
be designated as a
systemwide message
retriever by your System
Manager.
To return call for
co-worker to displayed
extension (while on call
with co-worker)
1
Press [
●
Return Call
] while any part of message is shown
Speakerphone and microphone activate
automatically unless you lift handset instead
Press [
1
Press [
1
Dial co-worker's extension
2
3
Press [
Delete ] while any part of message is shown
Covr Msg Retrieve
Next Message
following message)
1
Press [
●
Press [
2
3
Press [ Transfer ]
Transfer ]
Co-worker is put on hold
Return Call
] while any part of message is shown
]
] to see first message (and then for each
To erase a message
1
Co-worker is connected to call attempt
●
Press [
Delete ] while any part of message is shown
23
Normal
✔
To return to normal
display after using any
display feature
1 Press [ Normal ]
●
Display will show call information for active call
appearance
Stored Number
To see number stored on
an AD button
To see number stored as a
list item
12Press [ Stored ]
Press selected [
Stored number shown
●
3
Press [
Normal ] to return to normal display or repeat
AD xxxxx ]
Step 2 to see another stored number
1
Press [
2
Press selected [
Stored ]
Personal List
] or [
Group List
] or [
or Dial appropriate AD list code:
List l
●
●
List 2
List 3
●
Note: An [ Enhanced List ] may be available; see your
System Manager.
System List
]
24
3
Dial selected list item (1, 2, 3...)
●
Stored number shown
4
Press [ Normal ] to return to normal display
or begin again at Step 2 to see another stored
number
To see number you last
dialed
12Press [
Press [
Stored ]
Last Dialed ]
or Dial Last Number Dialed code
Time
To see date and time
To see elapsed time
(hours, minutes, seconds)
1
1
2
Press [
●
Date/Time
]
Display returns to normal mode after a few
seconds
Press [
●
Press [
●
Timer ]
Green light comes on
Timer ] again to stop timer and clear display
Green light goes off
25
Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
●
1 ring — A call from another extension.
●
2 rings — A call from outside or from the attendant.
3 rings — A priority call from another extension, or from an Automatic Callback call
●
you placed.
●
ring-ping (half ring, not repeated) — A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
●
busy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
●
call waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been given
a call waiting tone.
●
call waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority
call.
confirmation tone — Three short bursts of tone; indicates a feature activation or
●
cancellation has been accepted.
●
coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
●
dial tone — A continuous tone; indicates dialing can begin.
●
intercept/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
●
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
●
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are
busy.
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
●
number dialed is being rung.
26
Key Words to Know
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main
telephone console.
AUDIX Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It has an
assigned extension number and is equipped with a red light and a green light.
console permission The authorization (from your System Manager) to initiate Call
Forwarding All Calls for an extension other than your own.
coverage Automatic redirection of calls from an unanswered voice terminal to another
voice terminal. Redirection could be to the extension of a receptionist, secretary,
co-worker, AUDIX, or Message Center. A person who provides coverage is a covering
user.
DEFINITY Communications System Generic 1 The AT&T switch to which you are
connected. It transmits and receives voice and data signals for all communications
equipment in your network.
dial pad The 12 pushbuttons you use to dial a number and access features.
enhanced list One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers useful to all system members, and
stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension A dialing number of 1 to 5 digits assigned to each voice terminal connected
to your DEFINITY Generic 1.
feature A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code A dial code of 1, 2, or 3 digits which you use to activate or cancel the
operation of a feature.
group list One of the 4 types of Abbreviated Dialing lists; programmable by the
System Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stores each of those nuimbers as a 2-digit list item.
handset The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
message retriever A person authorized by the System Manager to retrieve messages
for other users.
off-hook When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call).
on-hook When the handset is left on the cradle (for example, when you use the
speakerphone).
27
party A person who places or answers a call.
personal list One of the 4 types of Abbreviated Dialing lists programmable by the
System Manager or by you, the user. Contains telephone numbers of your choice, and
stores each of them as a single-digit list item.
personal list item One of the 10 available slots on an Abbreviated Dialing personal
list. The first 9 personal list items are given digits 1 to 9, with 0 for the tenth item.
pickup group A group of telephone users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.
priority call An important or urgent call which sends a special 3-burst ring.
program/reprogram To use your dial pad to assign a telephone number to a personal
list item or an [
AD xxxxx ] for Abbreviated Dialing.
retrieve To collect telephone messages with the Message or Voice Message Retrieval
features. (Also, with Call Park, to resume a call from an extension other than the one
where the call was first placed or received.)
ringer The device that produces the electronic ringing sound in your voice terminal.
stored number A telephone number which has been programmed and stored as a 1-,
2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored. If the number is stored on an [ AD xxxxx ] button, the
number can be accessed by simply pressing that button.
switch The device which makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system, switching
system, or PBX (private branch exchange). (Your switch is an AT&T DEFINITY
Communications System Generic 1.)
system list One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users, and
stores each of those numbers as a 2-digit list item.
System Manager The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunk A telecommunications channel between your DEFINITY Generic 1, and the
local or long distance calling network. Trunks of the same kind connecting to the same
endpoints are assigned to the same trunk group.
28
trunk code A dial code of 1, 2, or 3 digits which you dial to access a trunk group to
place an outside call.
voice terminal A telephone equipped with an array of specially designed features (for
example, speakerphone, display, administrable buttons, etc.) and functional capabilities
that distinguish it from a conventional telephone.
29
Trunk Codes
Abbreviated Dialing*
Description Code
Miscellaneous
Description
Attendant
Extension
Item
No.
1
2
3
4
5
6
7
8
9
0
*
You can have as many as 3 personal lists, and
each list can have either 5 or 10 items; see
your System Manager.
Personal
List 1
Name
Personal
List 2
Name
Personal
List 3
Name
Quick Reference Lists
Feature
ABBREVIATED DIALING
List 1
List 2
List 3
Program
CALL FORWARDING
ALL CALLS
Cancel
CALL PARK
Answer Back
Feature Codes
Code
LAST NUMBER DIALED
LEAVE WORD CALLING
Feature Code
CALL PICKUP
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
VOICE MESSAGE
RETRIEVAL
Coverage
AT&T 555-204-716
Issue 1, August 1989
Graphics© AT&T 1988
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