AT&T 7406BIS User Manual

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AT&T

DEFINITY

and System 85

7406BIS Voice Terminal User's Guide

Communications System Generic 2

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

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HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by

the Federal Communication Commission (FCC).

Prepared by

AT&T Technical Publications Department Denver, CO 80234

AT&T Customer Information Center 2855 North Franklin Road P. O. Box 19901 Indianapolis, IN 46219 1-800-432-6600, In Canada: 1-800-255-1242

Document No. 555-104-721 Issue 2, April 1990

Printed in USA

Contents

Your 7406BIS Voice Terminal A Quick Look at the Features How to Use the Features

Voice Features

Abbreviated Dialing (AD) Automatic Callback Bridging Call Coverage Call Forwarding — Busy/Don’t Answer Call Forwarding — Follow Me Call Park Call Pickup Conference Drop

Hold Intercom (Automatic/Dial) Last Number Dialed Leave Word Calling (LWC)

1 4 7 9

9 11 12 12 13 14 15 16 16 17 18 18 19 19

Message Mute Priority Calling Select Ring Self-Test

Send All Calls Shift Speaker Speakerphone Terminal Busy Indication

Transfer

Display Features

Inspect Message Retrieval Normal Time

Tones and Their Meanings Key Words to Know Quick-Reference Lists

20 21 21 22 22 23 24 24 26 27 27 28 28 29 30 30 31 32 34

Your 7406BIS Voice Terminal

The 7406BIS voice terminal is available in two models: one with a display and one without a display. The display adds some functionality, but both models are designed so that you can conveniently use the features of the AT&T DEFINITY® Communications System Generic 2 and System 85.

The 7406BIS voice terminal also offers a high-quality, built-in speakerphone. You can use the speakerphone for placing and answering calls or for using voice features

without lifting your handset, and for allowing others to participate in your telephone

conversations.

Note: For best sound quality, place your voice terminal flat on your desk or other

working area.

The display-equipped 7406BIS voice terminal is shown and explained on the following pages. Both models (with display and without display) have the same button layout.

Call appearances/ feature buttons

Message light

Handset

Display

Select Ring button

Shift button

Display-viewing adjustment

Speaker button Mute button Feature button

Conference button Drop button

Volume control (under voice terminal)

Dial Pad

Figure 1. 7406BIS Voice Terminal

Transfer button

Hold button

Shiftable feature buttons

Speaker volumecontrol buttons

Starting at the upper left of Figure 1 and continuing clockwise:

Handset For placing and answering calls. In most cases, you must lift

the handset (go off-hook) before you can use a feature. Also known as the receiver.

Call appearances/

feature buttons

Display

Select Ring button

Shift button

Display-viewing adjustment

Speaker button

For handling incoming and outgoing calls (call appearances), labeled with extension numbers. For accessing features (feature buttons), labeled with feature names.

For showing information (2-line, 48-character display).

For accessing the Select Ring feature.

For accessing the top-labeled features on shiftable buttons.

For adjusting the viewing angle of the display.

For accessing the speaker or the built-in speakerphone and microphone combination. Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your System Manager to see how your Speaker button is to be

used.

Mute button

For turning off the microphone of the built-in speakerphone or the handset so that the caller cannot hear you. Note: If your voice terminal is set for the Speaker (listen only) feature, pressing the Mute button will affect only the handset.

Feature button

Transfer button

Hold button

Shiftable feature buttons

Speaker volume-

control button

Dial pad

Volume control (under voice terminal)

For accessing a feature, labeled with a feature name and equipped with a green light.

For transferring a call to another voice terminal.

For putting a call on hold.

For accessing each, two features, labeled with feature names; features on the top of the label are accessed when [

Shift ] is

activated.

For adjusting the volume of the speaker or the built-in speakerphone.

For dialing the telephone numbers and accessing features (12-button pad).

For adjusting the volume of the tone ringer.

Drop button For disconnecting from a call or dropping the last party

added to a conference call.

Conference button

Message light

The following optional modules are compatible with the 7406BIS voice terminal:

500A Headset Adapter

7400B Data Module

C401A or C401B Call

Coverage Module

D401A Digital Display Module

For setting up conference calls.

For indicating when a message has been left for you (steady green light).

Provides a dual-purpose switch that turns on the adapter connecting the headset to the voice terminal. Pressing the ON switch is equivalent to going off-hook with the handset, and pressing the OFF switch is equivalent to going on-hook with the handset.

Provides data capability to the attached DCP voice terminal.

It also provides integrated simultaneous voice data

communications over standard twisted-pair wiring.

Provides 20 call appearance/feature buttons to supplement those on the associated voice terminal. For more information about using the features assigned to this module, see the appropriate feature procedures that follow.

Provides visual indication of call-related information, time and date, elapsed time on calls, messages, and abbreviated dialing numbers.

S101A and S201A

Speakerphone

Provides total voice terminal operation without using the handset. Turning on the speakerphone is equivalent to going off-hook when placing or answering a call and turning off the speakerphone is equivalent to going on-hook. A mute switch is provided to temporarily cut off transmission to the distant caller.

A Quick Look at the Features

Here are brief descriptions of some features, including what each one does and how you might want to use it. The first features are voice features followed by display features. You will have the Conference, Drop, Hold, Message, Mute, Select Ring, SelfTest, Shift, and Transfer voice features, and Message Retrieval and Normal display features. In addition, you may have many of the other features listed here; your System Manager can advise you.

Voice Features

Abbreviated Dialing (AD)

fewer digits for quick and easy dialing. Each number can be a complete or partial

telephone number, an extension number, or a trunk or feature code. There are 3 possible types of lists — personal, group, and system — and you can have a total of 3 lists. Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the System Manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your System Manager for the types of lists you have and how many of each.

Automatic Callback

previously busy extension is now available. Use to avoid constant redialing when you

want to speak to someone who is frequently busy on the telephone. Note: You can

use this feature only for extensions, not outside numbers.

Allows you to store selected telephone numbers as 3 or

Sends you a special 3-burst ring tone indicating that a

Bridging

a bridged appearance button on your voice terminal. This button can be any call appearance labeled with another user’s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a designated coworker.

Permits you to answer or join calls to someone else’s extension by pressing

Call Coverage

for answering. (Your System Manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Call Coverage can also automatically redirect your calls when your voice terminal is busy, you are out of the office, or you have pressed the Send All Calls button.

Call Forwarding — Busy/Don’t Answer Temporarily forwards all your calls to another extension or to the attendant if your voice terminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwarding — Follow Me Temporarily forwards all your calls to another

extension or to an outside number, depending on your system. Use when you want

your calls to be automatically forwarded to a telephone number of your choice.

Call Park

Use when you need to go elsewhere to get information during a call, or whenever you want to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer from the nearest available voice terminal.

Provides automatic redirection of certain calls to your voice terminal

Puts a call on hold at your voice terminal, for retrieval at any extension.

Call Pickup

your pickup group. Use when you want to handle a call for a group member who is

absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager.

Lets you answer a call at your voice terminal for another extension in

Conference

way conversation. (If you want to conference more than 3 parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a third party important to a discussion.

Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset for another action after ending a call.

Hold Puts a call in a holding state until you can return to it. While a call is on hold,

you can place another call, activate another feature, answer a waiting call, or leave

your voice terminal to do another task. Use when you have a call that you don’t want to drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial)

Automatic Intercom, you can call predetermined persons, by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group by pressing a feature button and then dialing the group member’s 2- or 3-digit code.

Allows you to add a third party to a call, so that you can conduct a 3-

Gives you quick access to specified voice terminals. With

Last Number Dialed

extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to see if the feature is available in your system.

Automatically redials the last number you dialed, either an

Leave Word Calling (LWC)

The called party will be able to dial message center, AUDIX, or a covering user to

retrieve a short, standard message that gives your name and extension, the date and time you called, and the number of times you called. Use any time you want to have someone call you back; it will help cut down on repeated call attempts.

Message Retrieval Lets you know that a caller has left a message for you when the

message light goes on. You can then follow your System Manager’s local message retrieval procedures to get your message. See the Message Retrieval procedures under the Display Features heading.

Mute

that the caller cannot hear you.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.

Select Ring Allows you to select your own personalized ring from among 8

available ringing patterns. Use to distinguish your ring from that of other nearby voice terminals.

Allows you to turn off the microphone of the speakerphone or the handset so

Leaves a message for another extension to call you back.

Self-Test Allows you to test the operation of the lights and ringer of your voice

terminal.

Send All Calls Temporarily sends all your calls to the extension of a person

designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not want to be interrupted by telephone calls.

Shift

including Select Ring. Use whenever you need to access one of these features.

Speaker

handset. However, in order to speak to the other party, you must lift the handset. Use with features that require listening only, such as on-hook dialing, monitoring calls,

on hold, and group listening situations. Note: Your voice terminal has either the

Speaker (listen-only) or the Speakerphone function. Check with the System Manager. Speakerphone Allows you to place calls or access other voice features without lifting

the handset. Use any time you prefer hands-free communication, both speaking and

listening or for group listening. Note: Your voice terminal may be set for the Speaker

(listen-only) feature. Check with the System Manager.

Terminal Busy Indication

(on-hook) status of a specified voice terminal. Use this information when servicing

calls for another person. For example, if you are a secretary servicing your

supervisor’s calls, use this feature to see whether your supervisor’s extension is busy or idle.

Allows you to access the top-labeled features on split-labeled, shiftable buttons,

Allows you to place calls or access other voice features without lifting the

Provides a visual indication of the busy (off-hook) or idle

Transfer Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

Display Features

Note: These features can be used only with a 7406D05A voice terminal, the 7406BIS voice terminal with a display.

Inspect Shows you call-related information for an incoming call when you are

already active on a call. Use to identify and screen new calls.

Message Retrieval Allows you to retrieve messages left for you that have lit your

message light. Will also let you retrieve messages for other voice terminals not equipped with a display (if you are authorized as a systemwide message retriever by

your System Manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal Identifies current call appearance, calling/called party, and calling/called

number. Use to see who is calling you and, when placing a call, to verify the number you have dialed.

Time

to measure elapsed time. Use as a handy calendar and clock, and to keep track of time

spent on a call or task.

Shows you the date and time, and with the Elapsed Timer button, allows you

How to Use the Features

Many features are available for use with your 7406BIS voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals. This System Manager can tell you how to use the features that have been administer for your particular voice terminal. The procedures that follow give instructions for using some of the more frequently used features. Features are listed alphabetically.

Special Instructions

The first time you use these procedures, you will need to customize them for yourself. Your System Manager can supply the information required.

●

To the right of each feature name is a box. For each feature that you have, mark a

✓ ] in the box if the box is blank. Voice features (Conference, Drop, Hold, Message,

[

Mute, Select Ring, Speakerphone, and Transfer) and display features (Message Retrieval and Normal) are already marked for you.

To use a voice feature you must have the handset off-hook (that is, you must pick up the

●

handset or turn on the speakerphone, if you have one) unless you are instructed to remain

on-hook in the procedures. You can activate and cancel most of the voice features by

dialing 2- or 3-digit codes (if they are not already assigned to a button). Write the feature code numbers in the blanks provided within the procedures. These codes are unique to your system; see your System Manager for the codes or to obtain more information.

●

System 85 exists in several versions. In some cases, a feature operates differently with one version than it does with another; where this occurs, the procedures include a release (R) and version (V) notation. Be sure to follow the directions corresponding to the release and version you are using. Ask your System Manager if you do not know the release and version you have.

Note: You must press [

Shift ] before you use any of the top-labeled features on

shiftable buttons. Also, if you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a step, have made a dialing error, or do not have the feature available to you. If appropriate, hang up or press [

Drop ], get dial tone, and begin at the first step.

Conventions

The following conventions are used in the procedures:

Italic procedure steps

Procedural steps in italic type are steps that you should follow if you do not have a button assigned for the feature.

xxxxx ] A box representing a call appearance that is used

[

exclusively for placing, receiving, or holding calls.

[ Feature ] and [

Feature xxxxx

Boxes representing buttons that have features assigned

]

to them. The buttons are labeled with the feature name, sometimes followed by an extension number or a person’s name.

DISPLAY INFORMATION

[

A box containing fully capitalized words represents

]

information shown on the display.

[feedback tone]

The tone appearing in brackets after a step indicates

what you hear after successfully performing that step.

For more information, see Tones and Their Meanings and Key Words to Know at the

end of this guide.

Quick-Reference Lists

At the end of this guide is a set of quick-reference lists. Use the lists to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, flip to that page as needed, or make a photocopy and keep it handy.