AT&T 555-104-724
Issue 1
December 1992
7402 Plus Voice Terminal
User’s Guide
NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219
1 800 432-6600,
In Canada: 1 800 255-1242
Order: Document No. AT&T 555-104-724
Issue 1, December 1992
For more information about AT&T documents, see Business Communications
Systems Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed
by the Federal Communications Commission (FCC).
Prepared by
AT&T GBCS Product Documentation 1992 AT&T
Development Group All Rights Reserved
Middletown, NJ 07748 Printed in USA
1
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Contents
Your 7402 Plus Voice Terminal
A Quick Look at the Features
How to Use the Features
Special Instructions ………………………………………………………5
Conventions ………………………………………………………………6
Quick Reference Lists ……………………………………………………6
Abbreviated Dialing (AD)…………………………………………………7
Automatic Callback ………………………………………………………8
Bridging ……………………………………………………………………9
Call Coverage ………………………………………………………………9
Call Forwarding — Busy/Dont Answer ………………………………10
Call Forwarding — Follow Me …………………………………………11
Call Park …………………………………………………………………11
Call Pickup ………………………………………………………………12
Conference…………………………………………………………………13
Drop…………………………………………………………………………13
Hold…………………………………………………………………………14
Intercom (Automatic/Dial)………………………………………………14
……………………………………………………………5
……………………………………………………1
………………………………………………………3
Last Number Dialed ……………………………………………………15
Leave Word Calling (LWC) ……………………………………………15
Message ……………………………………………………………………16
Priority Calling……………………………………………………………16
Select Button………………………………………………………………17
Select Ring and Ringer Volume ………………………………………17
Self-Test……………………………………………………………………18
Send All Calls ……………………………………………………………18
Speaker ……………………………………………………………………19
Transfer ……………………………………………………………………20
Tones and Their Meanings
Ringing Tones ……………………………………………………………21
Feedback Tones …………………………………………………………21
Key Words to Know
Quick Reference Lists
…………………………………………………………………22
………………………………………………………………24
…………………………………………………………21
i
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Your 7402 Plus Voice Terminal
The 7402 Plus voice terminal is designed so you can conveniently use the many
features of the AT&T DEFINITY Communications System Generic 2 and
System 85. Familiarize yourself with your voice terminal, shown in Figure 1
below and explained on the following page.
Figure 1. 7402 Plus Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset For placing and answering calls. In most cases, you
must lift the handset (go off-hook) before you can use a
feature. Also known as the receiver.
Call appearances/
feature buttons
For handling incoming and outgoing calls (call
appearances), labeled with extension numbers. For
accessing features (feature buttons), labeled with
feature names.
Speaker/headset adapter
jack (on back of voice terminal)
For connecting an external speaker or headset adapter
to your voice terminal. Located on the back of your
voice terminal near the center, and is labeled .
Line jack
(on back of voice terminal)
Select button When used with
For connecting a line cord to your voice terminal.
Located on the back of your voice terminal just to the
right of the center, and labeled ‘‘LINE.’’
ringer on your voice terminal. When used with
bbbbbbbbb
Conference
c
cbbbbbbbbbc
Ring
c
you can select a personalized ring from among
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
you can test the lights and
8 available patterns.
Transfer button For transferring a call to another voice terminal.
Hold button For putting a call on hold.
1
Dial pad The standard 12-button pad for dialing phone numbers
and accessing features. The letters, ‘‘Q’’ and ‘‘Z’’ have
been added to the appropriate dial pad keys for
directory access, and the ‘‘5’’ button on your dial pad has
raised bars for visually-impaired users.
Volume button For adjusting the volume of the speaker when you are
using the speaker and a call is in progress, or for
adjusting the volume of the tone ringer when you are not
using the speaker.
Handset jack
(on back of voice terminal)
For connecting the handset cord to the voice terminal.
Located on the back of your voice terminal, and is
labeled .
Speaker button For accessing the listen-only speaker.
Drop/Test button For disconnecting from a call or dropping the last party
added to a conference call. When used with
bbbbbbb
Select you
cbbbbbbbc
can perform a self-test of your voice terminal button
lights and tone ringer.
Conference/Ring button For setting up conference calls. When used with
bbbbbbb
Select , you can select a personalized ringing pattern
cbbbbbbbc
for your voice terminal.
Message light A red light which goes steadily when a message has
been left for you.
The following optional modules are compatible with the 7402 Plus voice terminal:
3500A Headset Adapter Provides a dual-purpose switch which turns on the
adapter connecting the headset to the telephone.
Pressing the ON switch is equivalent to going off-hook
with the handset, and pressing the OFF switch is
equivalent to going on-hook with the handset. Plugs
into the speakerphone/headset adapter jack.
7400B Data Module Provides data capability to the attached DCP telephone.
It also provides integrated simultaneous voice data
communications over standard twisted-pair wiring.
Plugs into the line jack.
S101A and S201A
Speakerphone
Provides total telephone operation without using the
handset. Turning on the speakerphone is equivalent to
going off-hook when placing or answering a call and
turning off the speakerphone is equivalent to going
on-hook. A mute switch is provided to temporarily cut
off transmission to the distant caller. Plugs into the
speakerphone/headset adapter jack.
2
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Here are brief descriptions of some features, including what each one does and how
you might want to use it. You will have the Conference, Drop, Hold, Message, Select
Button, Select Ring, Self-Test, and Transfer features. In addition, you may have
many of the other features listed here; your System Manager can advise you.
Abbreviated Dialing (AD) Allows you to store selected telephone numbers as three
or fewer digits for quick and easy dialing. Each number can be a complete or partial
telephone number, an extension number, or a trunk or feature code. There are three
possible types of lists — personal, group, and system — and you can have a total of
three lists. Numbers on a personal list are programmable by you; numbers on group
lists are programmable by the controller of the list; system lists are programmable
only by the System Manager. Use this feature as a timesaver for dialing frequently
called, lengthy, or emergency numbers. Note: Check with your System Manager
concerning what types of lists you have and how many of each.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy extension is now available. Use to avoid constant redialing when you
want to speak to someone who is frequently busy on the telephone. Note: You can
use this feature only for extensions, not outside numbers.
Bridging Permits you to answer or join calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can be
any call appearance labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
A Quick Look at the Features
designated coworker.
Call Coverage Provides automatic redirection of certain calls to your voice
terminal for answering. (Your System Manager determines which calls will be sent
to you.) Use to answer calls for other extensions for whom you provide coverage.
Call Coverage can also automatically redirect your calls when your voice terminal is
busy, you are out of the office, or you have pressed Send All Calls.
Call Forwarding — Busy/Don´t Answer Temporarily forwards all your calls to
another extension or to the attendant if your voice terminal is busy or you do not
answer your calls within a preset number of rings. Use when you want your calls to
be forwarded to a telephone number of your choice.
Call Forwarding — Follow Me Temporarily forwards all your calls to another
extension or to an outside number, depending on your system. Use when you want
your calls to be automatically forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
want to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you want to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can use this feature only if you
and the called party have been assigned to the same pickup group by your System
Manager.
3
Conference Allows you to add another party to a call. Use to set up time-saving
conferences, or to spontaneously include a party important to a conversation.
Drop Disconnects from a call without requiring you to hang up the handset or
press the switchhook. Can also be used with the Conference feature to disconnect
the last party added. Use whenever you want to continue using the handset after
ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call that you do not want to
drop, but have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives you quick access to specified voice terminals.
With Automatic Intercom, you can call predetermined persons by pressing a single
feature button. With Dial Intercom, you can call any member of a predetermined
group by pressing a feature button and then dialing the group member’s 2- or
3-digit code.
Last Number Dialed Automatically redials the last number you dialed; an
extension or an outside number. Use to save time in redialing a busy or unanswered
number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3
systems. Check with your System Manager to see if the feature is available in your
system.
Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial the message center, AUDIX, or a covering
user to retrieve a short, standard message which gives your name and extension, the
date and time you called, and the number of times you called. Use any time you
want to have someone call you back; it will help cut down on repeated call attempts.
Message Lets you know that a caller has left a message for you when the message
light goes on. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Select Button When used with
terminal’s lights and ringer. When used with
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
you can perform a self-test of your voice
bbbbbbbbb
Conference
c
cbbbbbbbbbc
c
you can select your own
Ring
personalized ring from among 8 available patterns. Use to distinguish your ring
from that of other nearby voice terminals.
Self-Test Allows you to test the operation of the lights and ringer of your voice
terminal.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary, receptionist, or
AUDIX). Use when you will be away from your desk for awhile or when you do not
want to be interrupted by calls.
Speaker Allows you to place calls or access other voice features without lifting the
handset when speaker is on. However, in order to speak to the other party, you
must lift the handset. Use with features that require listening only, such as on-hook
dialing, monitoring calls on hold, and retrieving messages.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only
to an extension, not to another outside number.
4
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Many features are available for use with your 7402 Plus voice terminal. Because no
organization can use all of the available features, each organization must choose
those that best suit its needs. After the choices have been made, the person within
your organization who manages your telecommunication system must do any
necessary administration and label the feature buttons on individual voice terminals.
The System Manager can tell you how to use the features that have been
administered for your particular voice terminal. The following procedures give
instructions for using some of the more frequently used features. Features are listed
alphabetically.
Special Instructions
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The first time you use these procedures, you will need to customize them for
yourself. Your System Manager can supply the information required.
d
To the right of each feature name is a box. For each of the features you have,
mark a
Select Button, Select Ring, Self-Test, and Transfer are already marked for you.)
d
To use a voice feature you must have the handset off-hook (that is, you must pick
up the handset or turn on the speaker) unless you are instructed to remain
on-hook in the procedures. You can activate or cancel most of the voice features
by dialing 2- or 3-digit codes (if they are not already assigned to a button). Write
the feature code numbers in the blanks provided within the procedures. These
bbbbb
in the blank box as a reminder. (Conference, Drop, Hold, Message,
cbbbbbc
How to Use the Features
codes are unique to your system; see your System Manager for the codes or to
obtain more information.
d
System 85 exists in several versions. In some cases, a feature operates
differently with one version than it does with another; where this occurs, the
procedures include a release (R) and version (V) notation. Be sure to follow the
directions corresponding to the release and version you are using. Ask your
System Manager if you do not know the release and version you have.
d
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to use any feature, you have taken too much time to complete a
step, have made a dialing error, or do not have the feature available to you. If
appropriate, hang up or press
step.
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
, get dial tone, and begin again at the first
5
Conventions
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The following conventions are used in the procedures:
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Gray type Procedural steps in gray type are steps you should
follow if you do not have a button assigned for the
feature.
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbb
xxxxx
cbbbbbbbc
ffffffffffffffffffffffffffffffffffffffffffffff
bbbbbbbb
Feature and
cbbbbbbbbc
bbbbbbbbbbbbb
Feature xxxxx
cbbbbbbbbbbbbbc
A box representing a call appearance that is used
exclusively for placing, receiving, or holding calls.
Boxes representing buttons that have features assigned
to them. The buttons are labeled with the feature name,
sometimes followed by an extension number or a
person’s name.
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[feedback tone] The tone appearing in brackets after a step indicates
what you hear after successfully performing that step.
For more information, see Tones and Their Meanings and Key Words to Know
at the end of this guide.
Quick Reference Lists
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At the end of this guide is a set of quick reference lists. Use the lists to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently
called miscellaneous extensions. Once you have completed the lists, flip back to the
page as needed, or make a photocopy and keep it handy.
6
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Abbreviated Dialing (AD)
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
Note: If you hear the intercept tone while programming, start over from the
beginning. Abbreviated Dialing must first be assigned by your System Manager.
c
c
c
To program or reprogram
an outside number,
extension, or feature code
into a personal list
1 On a separate sheet of paper, jot down the outside
numbers, extensions, and feature codes you want to
program as items on your personal list (see example
to the left)
bbbbbbbbb
2 Press
Program (while off-hook)
cbbbbbbbbbc
or dial Abbreviated Dialing Program code
(while off-hook) __________ [confirmation tone]
bbbbbbbbbbbbb
3 Press
Personal List
cbbbbbbbbbbbbbc
or dial Personal List code ________
4 Dial desired list item number (for example, 0-9, 01-
95, and so on, depending on list size) [dial tone]
5 Dial outside number, extension, or feature code you
want to store
bbbbbbbbbbbbb
6 Press
or press
d
Personal List
cbbbbbbbbbbbbbc
bbb
#
cbbbc
Number is stored
[confirmation tone]
d
Repeat Steps 3 through 6 if you want to program
additional items on the same list
7 Hang up or press
d
If you want to continue programming, begin
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
to end programming
again at Step 1 to program another personal list
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this guide;
group and system lists are available from the
controller of the list or from your System Manager.
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To place a call using a
personal, group, or
system list
1 Press
bbbbbbbbbbbbb
Personal List or
cbbbbbbbbbbbbbc
(while off-hook)
or dial appropriate Abbreviated Dialing list
bbbbbbbbbbb
Group List or
cbbbbbbbbbbbc
bbbbbbbbbbbb
System List
cbbbbbbbbbbbbc
code (while off-hook)
d
Personal __________ [dial tone]
d
Group __________ [dial tone]
d
System __________ [dial tone]
2 Dial desired list item (1, 2, 3..., 01, 02...)
d
Stored number is automatically dialed
7
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To program an
Abbreviated Dialing (AD)
button
1 Press
bbbbbbbbb
Program (while off-hook)
cbbbbbbbbbc
or dial the Abbreviated Dialing Program code
(while off-hook) __________ [confirmation tone]
bbbbbbbbbb
2 Press selected
AD xxxxx
cbbbbbbbbbbc
3 Dial the outside number, extension, or feature code
you want to store
bbbbbbbbbb
4 Press
5 Hang up or press
AD xxxxx again
cbbbbbbbbbbc
bbbbbbb
c
cbbbbbbbc
Drop
[confirmation tone]
c
to end programming
Test
ffffffffffffffffffffffffffffffffffffffffffffff
To place a call using an
Abbreviated Dialing (AD)
button
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Automatic Callback
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
1 Press selected
d
Call is automatically dialed
bbbbbbbbbb
AD xxxxx (while off-hook)
cbbbbbbbbbbc
bbb
c
cbbbc
bbbbbbbbbbbbbb
To automatically place
another call to an
extension that is
frequently busy
1 Press
or dial Automatic Callback code before call
attempt [dial tone]
Auto Callback before or during call attempt
cbbbbbbbbbbbbbbc
[dial or confirmation tone]
bbbbbbbbbbbbbb
d
If you have an
Auto Callback button, a green
cbbbbbbbbbbbbbbc
light goes on until callback is completed or
canceled
2 Hang up (within 7 seconds) or press
d
You will receive a 3-burst priority ring when both
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
your voice terminal and the called extension are
idle
c
c
c
3 Lift handset when you hear priority ring
[ringback tone]
d
A call is automatically placed to the called
extension, which receives regular ringing
Note: Only one Automatic Callback call at a time
can be placed, and Automatic Callback is canceled
after 20 to 40 minutes if the callback call is
unanswered.
8
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To cancel Automatic
Callback
1 Press
bbbbbbbbbbbbbb
Auto Callback again (while off-hook)
cbbbbbbbbbbbbbbc
or dial Automatic Callback Cancel code (while
off-hook) __________ [confirmation tone]
d
Green light goes off
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Bridging
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbb
To answer a bridged call 1 Press
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset.
xxxxx of bridged call
cbbbbbbbc
bbb
c
cbbbc
2 Pick up handset
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To prevent other bridged
terminals from entering a
call (on a per call basis)
1 Press
bbbbbbbbbbbbbbb
Exclusion xxxxx while connected to the call
cbbbbbbbbbbbbbbbc
Note: Pressing
bridging.
bbbbbbbbbbbbbbb
Exclusion xxxxx again reactivates
cbbbbbbbbbbbbbbbc
c
c
c
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Call Coverage
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbb
To answer a call for a
coworker for whom you
are a coverage point
1 Press
green light flashes
Note: The call is not at your voice terminal until the
light is flashing.
ffffffffffffffffffffffffffffffffffffffffffffff
To leave a message
telling a coworker to call
the original caller’s
extension
1 Press
Note: To leave a message telling a coworker to call
you, activate Leave Word Calling instead.
xxxxx of incoming call when ring begins or
cbbbbbbbc
bbbbbbbbbbbbbbbbb
Coverage Callback while connected to the call
cbbbbbbbbbbbbbbbbbc
[confirmation tone]
bbb
c
cbbbc
c
c
c
9
ffffffffffffffffffffffffffffffffffffffffffffff
To talk privately with
coworker after answering
a redirected call
1 Press
2 Press
bbbbbbbbb
Transfer or
cbbbbbbbbbc
d
Call is temporarily put on hold
bbbbbbbb
Consult
cbbbbbbbbc
bbbbbbbbb
Conference
c
Ring
cbbbbbbbbbc
c
[dial tone]
[priority ring to coworker]
or dial coworker’s extension
[single-burst ring to coworker]
Note: You can privately discuss call; if coworker is
not available, press the fluttering
bbbbbbb
xxxxx to
cbbbbbbbc
reconnect to call.
If your coworker has activated Send All Calls, you
must use
bbbbbbbbb
Consult to reach him or her.
cbbbbbbbbbc
bbbbbbbbb
3 Press
press
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Call Forwarding — Busy/Don´t Answer
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
Transfer again to send call to coworker or
cbbbbbbbbbc
bbbbbbbbb
Conference
c
cbbbbbbbbbc
c
to make it a 3-party call
Ring
bbb
c
cbbbc
bbbbbbbbbbbbb
To activate Call
Forwarding —
Busy/Don’t Answer
1 Press
or dial Call Forwarding — Busy/Don’t Answer
code (while off-hook) __________ [dial tone]
Call Forward (while off-hook)
cbbbbbbbbbbbbbc
2 Dial extension where calls will be sent
[confirmation tone]
c
c
c
Note: To find out which
type of Call Forwarding
bbbbbbbbbbbbb
Call Forward activates,
cbbbbbbbbbbbbbc
contact your System
Manager.
Note: If you hear intercept an tone, you are
attempting to forward your calls to a restricted
telephone, a telephone with Call Forwarding —
Follow Me activated, or a telephone in another
partition or group (if you are in a tenant services
environment). See your System Manager for more
information.
3 Hang up or press
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel Call
Forwarding —
Busy/Don’t Answer
1 Press
bbbbbbbbbbbbb
Call Forward again (while off-hook)
cbbbbbbbbbbbbbc
or dial Call Forward Cancel code
(while off-hook) __________ [confirmation tone]
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
2 Hang up
d
Your calls will ring at your own voice terminal
again
10
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Call Forwarding — Follow Me
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbbbbbbbb
To temporarily redirect
all calls to an extension
or outside number of your
choice
Note: To find out which
type of Call Forwarding
bbbbbbbbbbbbb
Call Forward activates,
cbbbbbbbbbbbbbc
contact your System
Manager.
1 Press
or dial Call Forward — Follow Me code
(while off-hook) __________ [dial tone]
2 Dial extension or number where calls will be sent
Note: You may hear a half ring for each call
forwarded after you have activated this feature and
hung up. Also, some voice terminals may have
restrictions on where calls can be forwarded (only on
DEFINITY Generic 2 and System 85 R2V4 and later
releases); see your System Manager.
Call Forward (while off-hook)
cbbbbbbbbbbbbbc
[confirmation tone]
bbb
c
cbbbc
c
c
c
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel Call
Forwarding — Follow Me
1 Press
bbbbbbbbbbbbb
Call Forward again (while off-hook)
cbbbbbbbbbbbbbc
or dial Call Forward Cancel code
(while off-hook) __________ [confirmation tone]
2 Hang up
d
Your calls will ring at your own voice terminal
again
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Call Park
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbbbb
To park a call (for
retrieval at any
extension)
1 Press
d
2 Press
or dial Call Park trunk code __________
Transfer
cbbbbbbbbbc
Second party is temporarily put on hold
bbbbbbbbbb
Call Park
cbbbbbbbbbbc
bbb
c
cbbbc
[dial tone]
[dial tone]
c
c
c
3 Dial the Call Park zone number
[confirmation tone]
4 Dial an idle answer-back channel number
[confirmation tone]
[ringback tone]
5 Press
6 Press
bbbbbb
Recall
cbbbbbbc
bbbbbbbbb
Transfer
cbbbbbbbbbc
7 Hang up
d
Held party is transferred to the answer-back
channel and hears ringback tone (or music) while
waiting
11
ffffffffffffffffffffffffffffffffffffffffffffff
To retrieve parked call
from any extension
1 Dial Call Park Answer Back code __________
[dial tone]
2 Dial channel number where call was parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by another party.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Call Pickup
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbbbbbbb
To answer a call to a
member of your pickup
group when your voice
terminal is idle
1 Press
or dial Call Pickup code (while off-hook)
__________
d
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a call to your
pickup group while on
another call
1 Press
d
Call Pickup (while off-hook)
cbbbbbbbbbbbbc
You are connected to ringing call
bbbbbb
Hold
cbbbbbbc
Present call put on hold
bbb
c
cbbbc
2 Press an idle call appearance [dial tone]
bbbbbbbbbbbb
3 Press
or dial Call Pickup code __________
d
d
Note: To return to held call after completing present
call, press fluttering
Call Pickup
cbbbbbbbbbbbbc
Called voice terminal stops ringing
You are connected to ringing call
bbbbbbb
xxxxx .
cbbbbbbbc
c
c
c
12
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Conference
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbbbb
Conference
To add another party
to a call
1 Press
d
Present call temporarily put on hold and you are
c
cbbbbbbbbbc
Ring
c
[[dial tone]
bbb
c
cbbbc
given a new call appearance
2 Dial number of third party and wait for answer
Note: You can privately discuss the call with the
third party at this time; if no answer or busy, press
fluttering
3 Press
d
All parties now connected
bbbbbbb
xxxxx to return to the original party.
cbbbbbbbc
bbbbbbbbb
Conference
c
cbbbbbbbbbc
Ring
c
again
c
c
c
ffffffffffffffffffffffffffffffffffffffffffffff
To add a call you have
put on hold to another
call you are connected to
1 Press
2 Press
3 Press
ffffffffffffffffffffffffffffffffffffffffffffff
To drop third party 1 Press
bbbbbbbbb
Conference
c
cbbbbbbbbbc
bbbbbbb
xxxxx of first call
cbbbbbbbc
bbbbbbbbb
Conference
c
cbbbbbbbbbc
d
All parties now connected
bbbbbbb
Drop
c
cbbbbbbbc
d
You remain connected to original party
Ring
Ring
Test
c
c
c
again
[dial tone]
Note: If both call appearances are in use, you will not
be able to use this feature.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Drop
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
c
c
c
To disconnect from a
normal call, or to drop
the last party added to a
conference call
1 Press
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
13
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Hold
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbb
To keep a call waiting
while you answer another
call, make a call, or
perform some other task
1 Press
d
Note: If you put a conference call on hold, the other
parties remain connected.
Hold
cbbbbbbc
Green light flutters
bbb
c
cbbbc
c
c
c
ffffffffffffffffffffffffffffffffffffffffffffff
To answer a new call
while active on another
1 Press
2 Press
ffffffffffffffffffffffffffffffffffffffffffffff
To return to held call 1 Press
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Intercom (Automatic/Dial)
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbb
Hold
cbbbbbbc
d
Green light flutters
bbbbbbb
xxxxx of incoming call
cbbbbbbbc
d
You are connected to incoming call
bbbbbbb
xxxxx of held call
cbbbbbbbc
d
You are connected to held call
Note: If you are active on a call and you press the
bbbbbbb
xxxxx of the held call, the active call will be
cbbbbbbbc
dropped.
bbb
c
cbbbc
c
c
c
bbbbbbbbbbbbbb
To make a call to your
predetermined Automatic
Intercom partner
1 Press
d
ffffffffffffffffffffffffffffffffffffffffffffff
To dial a call to a
member of your Dial
Intercom group
1 Press
2 Dial group member’s 1- or 2-digit code
d
ffffffffffffffffffffffffffffffffffffffffffffff
To answer any intercom
call
1 Pick up handset and press
d
Note: If you are active on another call, first press
bbbbbb
cbbbbbbc
Icom Auto xxx (while off-hook)
cbbbbbbbbbbbbbbc
Intercom ring is sent
bbbbbbbbbbbbb
Icom Dial xxx (while off-hook)
cbbbbbbbbbbbbbc
Intercom ring is sent
You are connected to call
Hold , then press flashing
bbbbbb
Icom
cbbbbbbc
bbbbbb
Icom .
cbbbbbbc
[ringback tone]
[dial tone]
[ringback tone]
14
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Last Number Dialed
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbbbbbbb
To automatically redial
the last number you
dialed (extension, outside
number, or trunk/feature
code)
1 Press
or dial Last Number Dialed code
(while off-hook) __________
d
Note: Available with DEFINITY Generic 2 and
System 85 R2V4 and some R2V3 systems. Check
with your System Manager to learn if the feature is
available on your system.
Limitations on this feature should be noted. Digits
dialed via Abbreviated Dialing, feature dial codes,
authorization codes, and SMDR account codes are
not retained in memory and must be redialed for
each call.
Last Dialed (while off-hook)
cbbbbbbbbbbbc
Number is automatically dialed (up to 20 digits)
bbb
c
cbbbc
c
c
c
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Leave Word Calling (LWC)
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbbbbb
To leave a message after
dialing an extension
(when call is not
answered, or you hear a
coverage or busy tone)
Note: You must have a
bbbbbb
LWC button.
cbbbbbbc
1 Press
d
Note: If reorder tone is heard, message is not
stored; try again.
ffffffffffffffffffffffffffffffffffffffffffffff
To leave a message
without ringing an
extension
1 Press
or dial Leave Word Calling code __________
LWC any time after you complete dialing
cbbbbbbc
[confirmation tone]
Message light on called voice terminal goes on
(if so equipped)
bbbbbb
LWC
cbbbbbbc
bbb
c
cbbbc
[dial tone]
2 Dial extension [confirmation tone]
d
Message light on called voice terminal goes on
(if so equipped)
3 Hang up or press
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
c
c
c
15
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel a Leave Word
Calling message (you
cannot cancel messages
for an AUDIX subscriber)
1 Press
2 Dial extension [confirmation tone]
bbbbbbbbbbbb
Cancel LWC (while off-hook)
cbbbbbbbbbbbbc
or dial Leave Word Calling Cancel code
(while off-hook) __________ [dial tone]
d
Message is deleted
Note: If reorder tone is heard, message is not
deleted; try again.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Message
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
To retrieve a message
when your Message light
is on
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Priority Calling
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
To place a priority call
(3-burst ring)
1 Ask your System Manager for local retrieval
methods
bbbbbbbb
1 Press
or dial Priority Calling code (while off-hook)
__________ [dial tone]
Priority (while off-hook)
cbbbbbbbbc
bbb
c
cbbbc
bbb
c
cbbbc
c
c
c
c
c
c
2 Dial extension
ffffffffffffffffffffffffffffffffffffffffffffff
To change a regular call
into a priority call
(3-burst) when you hear a
call-waiting ringback
tone
1 Press
2 Wait for called party to answer
bbbbbbbb
Priority
cbbbbbbbbc
d
Called party receives a priority call-waiting tone
(3-burst)
Note: If you still receive a call-waiting ringback
tone, wait a few minutes and try again.
16
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Select Button
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
c
c
c
To use either of the
features that require the
Select button (
bbbbbbb
Select )
cbbbbbbbc
1 Choose either of the following after pressing
bbbbbbb
Select :
cbbbbbbbc
d
Press
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
to initiate a self-test of your voice
terminal lights and ringer. For procedures, see
‘‘Self-Test’’ in this section.
bbbbbbbbb
Conference
d
Press
c
cbbbbbbbbbc
c
to select one of 8 personalized
Ring
ringing patterns for your voice terminal. For
procedures, refer to ‘‘Select Ring’’ in this section.
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Select Ring and Ringer Volume
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
bbbbbbb
To select a personalized
ring
1 Press
d
2 Press
d
d
Select (while on-hook)
cbbbbbbbc
Green light goes on
bbbbbbbbb
Conference
c
cbbbbbbbbbc
Green light next to
Ring
c
bbbbbbb
Select flutters
cbbbbbbbc
Current ring pattern plays and repeats every
4 seconds
c
c
c
bbbbbbbbb
Conference
3
Continue to press
c
cbbbbbbbbbc
c
to cycle through all
Ring
8 ringing patterns
4 When you hear the desired ringing pattern, press
bbbbbbb
Select again
cbbbbbbbc
bbbbbbb
d
Your new ring is set. Light next to
Select
cbbbbbbbc
goes off
Note: If you receive a call, go off-hook, or lose power
during selection, process is interrupted and you must
begin again. If you lose power after selection, you
will also have to select your ring pattern again.
ffffffffffffffffffffffffffffffffffffffffffffff
To adjust ringer volume
if necessary (speaker
must be off)
1 To raise the volume, press the right half of the
Volume control button labeled
volume, press the left half of the Volume control
button labeled
bbbbb
.
cbbbbbc
bbbbb
. To lower the
cbbbbbc
17
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Self-Test
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
bbbbbbb
To test lights and ringer
of your voice terminal
1 Press
d
2 Press and hold
d
d
3 Release
d
Select (while on-hook or off-hook)
cbbbbbbbc
Green light goes on
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
Ringer sounds
All lights go on
bbbbbbb
Drop
c
cbbbbbbbc
Ringer and lights return to pretest state. Green
light next to
c
to end test
Test
bbbbbbb
Select goes off.
cbbbbbbbc
Note: If ringer or lights do not respond during test,
notify your System Manager.
c
c
c
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Send All Calls
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
bbbbbbbbbbbbbb
To send all incoming calls
(except priority,
intercom, and personal
central office calls)
immediately to an
assigned extension,
AUDIX, or message
1 Press
or lift handset and dial Send All Calls code
__________ [confirmation tone]
Note: You may hear a half ring as each call is sent
to coverage if you have a DEFINITY Generic 2 or
System 85 R2V4.
Send All Calls (while on-hook or off-hook)
cbbbbbbbbbbbbbbc
center for coverage
c
c
c
18
ffffffffffffffffffffffffffffffffffffffffffffff
To send an assigned
group of extensions
(except priority calls,
intercom, and personal
central office calls)
immediately to an
assigned extension,
AUDIX, or message
center for coverage
1 Press
bbbbbbbbbbb
SAC Group (while on-hook or off-hook)
cbbbbbbbbbbbc
[confirmation tone]
ffffffffffffffffffffffffffffffffffffffffffffff
To cancel Send All Calls
or SAC Group
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Speaker
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
To place a call without
lifting the handset, or to
use speaker with any
listening-only feature
activity (such as
monitoring a call on
which you have been put
on hold or for retrieving
messages)
1 Press
1 Press
2 Place call or access selected feature
3 Adjust speaker volume if necessary
Note: In order for the other party to hear you, you must
lift the handset.
bbbbbbbbbbbbbb
Send All Calls or
cbbbbbbbbbbbbbbc
(while on-hook or off-hook)
or lift handset and dial Send All Calls Cancel
code __________ [confirmation tone]
d
Your calls ring at your own voice terminal again
bbbbbbbbb
Speaker
cbbbbbbbbbc
d
To raise the volume, press the right half of the
Volume control button, labeled
the volume, press the left half of the Volume
control button, labeled
bbbbbbbbbbb
SAC Group again
cbbbbbbbbbbbc
bbbbb
; to lower
cbbbbbc
bbbbb
cbbbbbc
bbb
c
cbbbc
c
c
c
ffffffffffffffffffffffffffffffffffffffffffffff
To activate the speaker
while using the handset
1 Press
bbbbbbbbb
Speaker
cbbbbbbbbbc
d
The speaker turns on and the handset turns off
ffffffffffffffffffffffffffffffffffffffffffffff
To turn off speaker and
return to handset
1 Pick up the handset
19
ffffffffffffffffffffffffffffffffffffffffffffff
To end a call (while
1 Press
bbbbbbbbb
Speaker
cbbbbbbbbbc
handset is on-hook and
only speaker is active)
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
c
Transfer
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc
bbb
c
cbbbc
bbbbbbbbb
To send present call to
another extension or
outside number
1 Press
d
Transfer
cbbbbbbbbbc
[dial tone]
Present call put on hold and you are given a new
idle line appearance
2 Dial extension or number to which the call is to be
transferred [ringback tone]
d
Remain on the line and announce call if desired;
if no answer or number dialed is busy, return to
held call by pressing its call appearance
bbbbbbbbb
3 Press
d
Transfer again
cbbbbbbbbbc
Call is sent to dialed extension or number
4 Hang up or press
bbbbbbb
Drop
c
Test
cbbbbbbbc
c
bbbbbbb
xxxxx
cbbbbbbbc
c
c
c
Note: If both call appearances are in use, you will not be able to use this feature.
20
ffffffffffffffffffffffffffffffffffffffffffffff
Tones and Their Meanings
Ringing tones are produced by an incoming call. Feedback tones are those that
you hear through the handset (receiver) or speaker.
Ringing Tones
ffffffffffffffffffffffffffffffffffffffffffffff
d
1 ring — A call from another extension.
d
2 rings — A call from outside or from the attendant.
d
3 rings — A priority call from another extension, or a call from an Automatic
Callback call you previously placed.
d
half ring — A call redirected from your voice terminal to another because Send
All Calls or Call Forwarding — Follow Me is active.
d
intercom ring — A call directed to you by the Intercom feature.
Feedback Tones
ffffffffffffffffffffffffffffffffffffffffffffff
d
busy tone — A low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
d
call-waiting ringback tone — A ringback tone with a lower-pitched signal at
the end; indicates the extension called is busy, but the called party has been given
a call-waiting tone.
d
confirmation tone — 3 short bursts of tone; indicates a feature activation or
cancellation has been accepted.
d
coverage tone — 1 long burst of tone; indicates that your call will be sent to
another extension to be answered by a covering user.
d
dial tone — A continuous tone; indicates that dialing can begin.
d
intercept/time-out tone — An alternating high and low tone; indicates a
dialing error, a denial of the requested service, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the previous
digit.
d
recall dial tone — 3 short bursts of tone followed by a steady dial tone;
indicates that the feature request has been accepted and dialing can begin.
d
reorder tone — A fast-busy tone repeated 120 times a minute; indicates all
trunks are busy.
d
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
21
ffffffffffffffffffffffffffffffffffffffffffffff
access code See feature code.
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main
telephone console.
AUDIX Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It has an
assigned extension number and is equipped with a red light and a green light.
coverage Automatic redirection of calls from an unanswered voice terminal to
another voice terminal or answering service. Redirection could be to the extension of
a receptionist, secretary, coworker, AUDIX, or message center. A person who
provides coverage is a covering user.
DEFINITY Communications System Generic 2 The AT&T switch to which you are
connected. It transmits and receives voice and data signals for all communications
equipment in your network. (See also System 85.)
dial pad The 12 pushbuttons you use to dial a number and access features.
Key Words to Know
extension A dialing number of 3 to 5 digits assigned to each voice terminal
connected to your DEFINITY Generic 2 or your System 85.
feature A special function or service, such as Conference, Hold, and Send All Calls.
feature code A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4 and
Generic 2), which you use to activate or cancel the operation of a feature.
group list One of the 3 types of Abbreviated Dialing lists; programmable by the
System Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stored as 1- or 2-digit list items, depending on the
number of members in the list.
handset The hand-held part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
message retriever A person authorized by the System Manager to retrieve
messages for other users (coverage message retriever).
off-hook When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call) or speaker is ON.
on-hook When the handset is left on the cradle and the speaker is OFF.
party A person who places or answers a call.
personal list One of the 3 types of Abbreviated Dialing lists; programmable by the
System Manager or by you, the user. Contains telephone numbers of your choice,
and stores each of them as 1- or 2-digit list items, depending on the number of
members in the list.
22
personal list item One of the slots on an Abbreviated Dialing personal list.
pickup group A group of telephone users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.
priority call An important or urgent call which sends a special 3-burst ring and
does not redirect to coverage or forward to designated alternative number.
program/reprogram To use your dial pad to assign a telephone number to a
personal list item for Abbreviated Dialing. Programming is activated by dialing an
access code.
retrieve To collect telephone messages using your local retrieval methods. (Also,
with Call Park, to resume a call from an extension other than the one where the call
was first placed or received.)
ringer The device that produces the electronic ringing sound in your voice
terminal.
stored number A telephone number which has been programmed and stored as a
1-, 2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete
or partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored. If the number is stored on an
bbbbbbbbbb
AD xxxxx button, the
cbbbbbbbbbbc
number can be accessed by simply pressing that button.
switch The device which makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system, switching
system, or PBX (private branch exchange). Your switch is an AT&T DEFINITY
Communications System Generic 2 or an AT&T System 85.
System 85 The AT&T switch to which you may be connected. It transmits and
receives voice and data signals for all communications equipment in your network.
(See DEFINITY Communications System Generic 2.)
system list One of the 3 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users.
System Manager The person responsible for specifying and managing the
operation of features for all the voice and data equipment in your network.
trunk A telecommunications channel between your switch and the local or
long-distance calling network or to another switch. Trunks of the same kind
connecting to the same endpoints are assigned to the same trunk group.
trunk code A dial code of up to 4 digits you dial to access a trunk group to place an
outside call.
voice terminal A telephone equipped with an array of specially designed features
(for example, administrable buttons) and functional capabilities that distinguish it
from a conventional telephone.
23
ffffffffffffffffffffffffffffffffffffffffffffff
Quick Reference Lists
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
ABBREVIATED DIALING
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
CALL FORWARDING —
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
CALL FORWARDING —
c
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbbc
Feature Codes
Feature Code
List 1
List 2
List 3
Program
BUSY DON’T ANSWER
Cancel
FOLLOW ME
Cancel
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
bbbbbbbbbbbbbbb
Trunk Codes
c
bbbbbbbbbbbbbbb
c
Description Code
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbc
c
c
c
c
c
c
bbbbbbbbbbbbbbb
Miscellaneous
c
bbbbbbbbbbbbbbb
c
Description Extension
bbbbbbbbbbbbbbb
c
Message
bbbbbbbbbbbbbbb
c
Attendant
bbbbbbbbbbbbbbb
c
AUDIX
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbc
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
24
bbbbbbbbbbbbbbbbbbbbbb
c
bbbbbbbbbbbbbbbbbbbbbb
c
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c
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LAST NUMBER DIALED
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LEAVE WORD CALLING
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Feature Codes
Feature Code
CALL PARK
Answer Back
CALL PICKUP
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
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c
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* You may have as many as 3 personal lists, and each list can
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Item
No.
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1
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2
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3
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4
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5
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6
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7
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8
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9
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0
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have either 5 or 10 items; see your System Manager
Abbreviated Dialing*
Personal List 1 Personal List 2 Personal List 3
Name Name Name
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25
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