AT&T 7402 User Manual

AT&T 555-104-724 Issue 1 December 1992

7402 Plus Voice Terminal User’s Guide

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

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2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219 1 800 432-6600, In Canada: 1 800 255-1242

Order: Document No. AT&T 555-104-724

Issue 1, December 1992

For more information about AT&T documents, see Business Communications Systems Publications Catalog (555-000-010).

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by the Federal Communications Commission (FCC).

Prepared by AT&T GBCS Product Documentation  1992 AT&T

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Contents

Your 7402 Plus Voice Terminal A Quick Look at the Features How to Use the Features

Special Instructions ………………………………………………………5 Conventions ………………………………………………………………6 Quick Reference Lists ……………………………………………………6

Abbreviated Dialing (AD)…………………………………………………7 Automatic Callback ………………………………………………………8 Bridging ……………………………………………………………………9 Call Coverage ………………………………………………………………9 Call Forwarding — Busy/Dont Answer ………………………………10 Call Forwarding — Follow Me …………………………………………11 Call Park …………………………………………………………………11 Call Pickup ………………………………………………………………12 Conference…………………………………………………………………13 Drop…………………………………………………………………………13 Hold…………………………………………………………………………14 Intercom (Automatic/Dial)………………………………………………14

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Last Number Dialed ……………………………………………………15 Leave Word Calling (LWC) ……………………………………………15 Message ……………………………………………………………………16 Priority Calling……………………………………………………………16 Select Button………………………………………………………………17 Select Ring and Ringer Volume ………………………………………17 Self-Test……………………………………………………………………18 Send All Calls ……………………………………………………………18 Speaker ……………………………………………………………………19 Transfer ……………………………………………………………………20

Tones and Their Meanings

Ringing Tones ……………………………………………………………21 Feedback Tones …………………………………………………………21

Key Words to Know Quick Reference Lists

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Your 7402 Plus Voice Terminal

The 7402 Plus voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY Communications System Generic 2 and System 85. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page.

Figure 1. 7402 Plus Voice Terminal

Starting at the top of Figure 1 and continuing clockwise:

Handset For placing and answering calls. In most cases, you

must lift the handset (go off-hook) before you can use a feature. Also known as the receiver.

Call appearances/ feature buttons

For handling incoming and outgoing calls (call appearances), labeled with extension numbers. For accessing features (feature buttons), labeled with feature names.

Speaker/headset adapter jack (on back of voice terminal)

For connecting an external speaker or headset adapter to your voice terminal. Located on the back of your voice terminal near the center, and is labeled .

Line jack (on back of voice terminal)

Select button When used with

For connecting a line cord to your voice terminal. Located on the back of your voice terminal just to the right of the center, and labeled ‘‘LINE.’’

ringer on your voice terminal. When used with

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Conference

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Ring

you can select a personalized ring from among

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Drop

Test

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you can test the lights and

8 available patterns.

Transfer button For transferring a call to another voice terminal. Hold button For putting a call on hold.

Dial pad The standard 12-button pad for dialing phone numbers

and accessing features. The letters, ‘‘Q’’ and ‘‘Z’’ have been added to the appropriate dial pad keys for directory access, and the ‘‘5’’ button on your dial pad has raised bars for visually-impaired users.

Volume button For adjusting the volume of the speaker when you are

using the speaker and a call is in progress, or for adjusting the volume of the tone ringer when you are not using the speaker.

Handset jack (on back of voice terminal)

For connecting the handset cord to the voice terminal. Located on the back of your voice terminal, and is labeled .

Speaker button For accessing the listen-only speaker. Drop/Test button For disconnecting from a call or dropping the last party

added to a conference call. When used with

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Select you

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can perform a self-test of your voice terminal button lights and tone ringer.

Conference/Ring button For setting up conference calls. When used with

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Select , you can select a personalized ringing pattern

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for your voice terminal.

Message light A red light which goes steadily when a message has

been left for you.

The following optional modules are compatible with the 7402 Plus voice terminal:

3500A Headset Adapter Provides a dual-purpose switch which turns on the

adapter connecting the headset to the telephone. Pressing the ON switch is equivalent to going off-hook with the handset, and pressing the OFF switch is equivalent to going on-hook with the handset. Plugs into the speakerphone/headset adapter jack.

7400B Data Module Provides data capability to the attached DCP telephone.

It also provides integrated simultaneous voice data communications over standard twisted-pair wiring. Plugs into the line jack.

S101A and S201A Speakerphone

Provides total telephone operation without using the handset. Turning on the speakerphone is equivalent to going off-hook when placing or answering a call and turning off the speakerphone is equivalent to going on-hook. A mute switch is provided to temporarily cut off transmission to the distant caller. Plugs into the speakerphone/headset adapter jack.

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Here are brief descriptions of some features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Button, Select Ring, Self-Test, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers as three or fewer digits for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are three possible types of lists — personal, group, and system — and you can have a total of three lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the System Manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your System Manager concerning what types of lists you have and how many of each.

Automatic Callback Sends you a special 3-burst ring tone indicating that a previously busy extension is now available. Use to avoid constant redialing when you want to speak to someone who is frequently busy on the telephone. Note: You can use this feature only for extensions, not outside numbers.

Bridging Permits you to answer or join calls to someone else’s extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance labeled with another user’s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a

A Quick Look at the Features

designated coworker. Call Coverage Provides automatic redirection of certain calls to your voice

terminal for answering. (Your System Manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Call Coverage can also automatically redirect your calls when your voice terminal is busy, you are out of the office, or you have pressed Send All Calls.

Call Forwarding — Busy/Don´t Answer Temporarily forwards all your calls to another extension or to the attendant if your voice terminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwarding — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you want to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer from the nearest available voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you want to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager.

Conference Allows you to add another party to a call. Use to set up time-saving conferences, or to spontaneously include a party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call that you do not want to drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified voice terminals. With Automatic Intercom, you can call predetermined persons by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group by pressing a feature button and then dialing the group member’s 2- or 3-digit code.

Last Number Dialed Automatically redials the last number you dialed; an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to see if the feature is available in your system.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial the message center, AUDIX, or a covering user to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use any time you want to have someone call you back; it will help cut down on repeated call attempts.

Message Lets you know that a caller has left a message for you when the message light goes on. You can then follow your System Manager’s local message retrieval procedures to get your message.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.

Select Button When used with terminal’s lights and ringer. When used with

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Drop

Test

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you can perform a self-test of your voice

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Conference

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you can select your own

Ring

personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby voice terminals.

Self-Test Allows you to test the operation of the lights and ringer of your voice terminal.

Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary, receptionist, or AUDIX). Use when you will be away from your desk for awhile or when you do not want to be interrupted by calls.

Speaker Allows you to place calls or access other voice features without lifting the handset when speaker is on. However, in order to speak to the other party, you must lift the handset. Use with features that require listening only, such as on-hook dialing, monitoring calls on hold, and retrieving messages.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

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Many features are available for use with your 7402 Plus voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals. The System Manager can tell you how to use the features that have been administered for your particular voice terminal. The following procedures give instructions for using some of the more frequently used features. Features are listed alphabetically.

Special Instructions

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The first time you use these procedures, you will need to customize them for yourself. Your System Manager can supply the information required.

To the right of each feature name is a box. For each of the features you have, mark a Select Button, Select Ring, Self-Test, and Transfer are already marked for you.)

To use a voice feature you must have the handset off-hook (that is, you must pick up the handset or turn on the speaker) unless you are instructed to remain on-hook in the procedures. You can activate or cancel most of the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a button). Write the feature code numbers in the blanks provided within the procedures. These

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in the blank box as a reminder. (Conference, Drop, Hold, Message,

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How to Use the Features

codes are unique to your system; see your System Manager for the codes or to obtain more information.

System 85 exists in several versions. In some cases, a feature operates differently with one version than it does with another; where this occurs, the procedures include a release (R) and version (V) notation. Be sure to follow the directions corresponding to the release and version you are using. Ask your System Manager if you do not know the release and version you have.

If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to use any feature, you have taken too much time to complete a step, have made a dialing error, or do not have the feature available to you. If appropriate, hang up or press step.

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Drop

Test

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, get dial tone, and begin again at the first

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