AT&T 585-310-231 User Manual

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Table of Contents

585-310-231 Issue 2 December, 1995

INTUITY Integration with

MERLIN LEGEND

Communications System

Graphics © AT&T 1988

Contents

Table of Contents iii

About This Document xiii

■ Purpose xiii

■ Intended Audience xiii

■ How This Book Is Organi zed xiii

■ Conventions Used xv

■ Trademarks and Service Marks xvi

■ Related Resources xvii

■ How to Make Comments Ab out This Book xix

1 MERLIN LEGEND Integration Concep ts 1-1

■ Introduction 1-1

■ Switch Integration Concepts 1-3

■ Intuity AUDIX Voice Mail Services 1-5

■ Intuity Intro Voice Re s ponse 1-7

■ Port Considerations 1-7

Intuity Port Administration 1-9

Dynamic Allocation or Shared Ports 1-9 Dedicated Allocation 1-9

■ Automated Attendant Enhancements 1-10

Primary and Secondary

Automated Attendant Concepts 1-10 Automated Attendant Operation Schedule 1-10 Automated Attendant Operation Based on

MERLIN LEGEND Status 1-11 Automated Attendant Operation

Based on Intuity AUDIX Business Schedule 1-11 Automated Attendant Holiday Operation 1-12 Automated Attendant Tenant Service Operation 1-12

Issue 2.0 Dece m b er 199 5 v

Contents

Primary Automated Attendant Implementation

on the M ERLIN LEGEND Syst e m 1-12

Secondary Autom ate d Attendant Mode

Imp lem ent ati on on the M ERLIN LEGEND System 1-13

Nigh t Only Operati onal Mo d e Implem ent atio n

on the M ERLIN LEGEND Syst e m 1-13

General Call Handling by the Intuity System:

Routing Table 1-14

■ Other Features of Particular Interest

for the MERLIN LEGEND System 1-19

Multi p le Autom ate d A tte n d ant s 1-19 Direct to Voice Mail (DVM) But t o n 1-19

■ Functionality Differences

for the MERLIN LEGEND System 1-20

2 Planning the Integ rati on 2-1

■ MERLIN LEGEND

Integration Planning 2-1

Application Names 2-2 Number Plan 2-2 Voice Ports 2-2 Intuity AUDIX Subscribers 2-3 Loop-Start Reliable Disconnect 2-3 Intuity System Trunks 2-3 Group Coverage 2-3 Group Calling 2-4 Restrictions and Allowed and Disallowed Lists 2-5 Night Service 2-6

■ Intuity System In t e g rati on Planning 2-6

Digits in Dial Plan 2-7 System Features 2-9 Channel Info rmat ion f or Instal lat ion 2-9 Assign S ervice to Called Num b e r 2-9 Ro uting Table 2-10

vi Issue 2.0 Decemb er 1995

Contents

Business Schedules 2-14 Holiday Schedules 2-16

3 Implementing the Integration 3-1

■ Hardware Platform Installation 3-1

■ Hardware Platform Connection 3-1

■ Compl etin g the Software Installation 3-2

■ MERLIN LEGEND Initial Administration 3-2

■ Intuity Syste m Initi al Adm inist ra tio n 3-3

Perform Acceptance T es t ing 3-5

■ Administer and Test

Op ti onal Intui ty Packages 3-6

■ Adm ini ster Au tom at e d A ttend ant Enhancements 3-6

■ Ad m inister MERLIN LEGEND Syst em

for Cut-to-Service 3-7

■ Adm ini ster Networ king 3-8

4 Connectivity 4-1

■ MERLIN LEGEND

Voice Port Requirements 4-2

■ Intuity Syste m Connections 4-3

IVC6 Connections 4-3

Connect IVC6 Boards Using 885A Adapter: 4-3 Connect IVC6 Boards

Using 104A Connecting Blocks: 4-4

Connecting Serial Ports 4-5

Connecting Administration Ports

Within 50 feet, Same Power Outlet 4-6

Connect Admin Ports

More Than 50 feet/Diffe re nt Power Outlet 4-7

Connecting SMDR Ports

Within 50 feet, Same Power Outlet 4-11

Connecting to Serial Port 2 (COM2) 4-11

Issue 2.0 December 1995 vii

Contents

Connecting to First Available Serial Port on

Multi-Port Serial Card 4-12

Connecting SMDR Ports

More Than 50 feet/Diffe re nt Power Outlet 4-13

Networking 4-18

Connecting Low-Speeed Digital Networking 4-18 Remote Maintenance 4-20 Remote Access 4-22

Dedicated Line Access 4-23

Connecting De dicat ed Lines within 50 Feet 4-23

Connecting De dicat ed Lines be yo nd 50 Feet 4-24

Remote Access (Dial-Up) Connections 4-28

5 MERLIN LEGEND Switch Admin istrati on 5-1

■ Disconnect Signaling Reliability 5-1

■ Group Coverage Member Assig nments 5-2

■ Group Calli n g Member Assignments 5-3

■ Group Calli ng Trunk or Pool Assignments 5-4

■ Hunt Type 5-5

■ Group Coverage Receiver 5-7

■ Group Type 5-8

■ Allowed List s 5-9

■ Assign A llowe d Lists to Intu ity Ports 5-10

■ Disallowed Lists 5-12

■ Assign Disallowed Lists to Intuity Ports 5-13

■ Assign Extensions for Night Service 5-15

■ Assign AUDIX Calling Group for Night Service 5-16

6 Intuity System Administratio n 6-1

■ Administering the Sw itch Inter face 6-1

Stopp i n g and Restarting the Voice System 6-2

viii Issue 2.0 December 1995

Contents

■ Entering the Business Schedules 6-4

■ Entering the Holiday Schedules 6-6

■ Entering the Routing Table 6-8

■ Other Ad m inistrati o n 6-10

A System Security and Toll Frau d A-1

■ Pr otecting Your System A-1

Switch Security A-2

Security Tips A-2

Voice Messaging System Security A-3

Security Tips A-3

Automated Attendant System Security A-4

Security Tips A-5

■ Subscrib er Pa s sword Guidel ine s A-5

■ Switch Administration A-6

Restrict Outward Dialing A-6 Res trict Toll Areas A-6 Create Disallowed Number Lists A-6 Create Allowed Number Lists A-6 Restrict AMIS Networking Number Ranges A-7

■ Intuity AUDIX Administration A-7

Outcalling A-7 Mailbox Administration A-8 Basic Call Transfer A-8

■ Detecting Toll Fraud A-9

Call Detail Recording A-9 Intuity AUDIX Traffic Reports A-10

■ AT&T’s Statement of Direction A-10

AT&T Security Offeri n g s A-11 AT&T Toll Fraud Crisis Intervention A-12 AT&T Corporate Security A-12

Issue 2.0 December 1995 ix

Contents

B Installing MERLIN LEGEND

Software on the Intuity System B-1

■ Requirements B-2

■ Procedure 1: Stop the Voice System B-2

■ Procedure 2: Load the

MERLIN LEGEND Software B-3

■ Procedure 3: Turn on Transfer Feature B-6

C Switch Administratio n for INTUITY Lodging C-1

■ Introduction C-1

■ Hunt Group Administration C-1

■ Message Retrieval Administration C-2

Message Retrieval in Lodging Syst em s with ou t

AUDIX C-2

Message Retrieval in Systems Shared with AUDIX C-2

Retrieval from the AUDIX Application C-2 Retrieval from the Lodging Applica tion C-2

Alternate Message Retrieval Metho d C-2

■ Voice Mail Administrati o n C-4

■ Call Coverage Path C-5

■ Do Not Disturb C-5

■ Cut-to-Service C-5

Gradual Cut-to-Service C-6 One-Step Cut-to-Service C-6

■ Summary C-7

x Issue 2.0 Dec e mber 1995

Contents

ABB Abbreviations ABB-1

GL Glossary GL-1

IN Index IN-1

Issue 2.0 December 1995 xi

Contents

xii Issue 2.0 December 1995

About This Document

Purpose

This book, 585-310-231, contains information needed to integrate an Intui ty™ sy stem with a

MERLIN LEGEND

Intui ty Integration with MERLIN LEGEND Communications Syste m,

Communications System .

Intended Audience

This book is intended for system administrators, impleme ntors, on-site technicians, and Remote Service Center personnel suppo rtin g the Intuity system.

How This Book Is Organized

This book is organized into the following chapters:

■ About This Document

This preface describes the book’s purpose, intended audiences, organization, conventions, trademarks and service marks, and related resources. This preface also explains how to make co mments about the book.

■ Chapter 1, ‘‘MERLIN LEGEND Integration Concepts’’

This chapter describes the operation of the Intuity sy stem an d how it is integrated with the MERLIN LEGEND Communication Syste m.

Issue 2.0 December 1995 xiii

■ Chapter 2, ‘‘Planning the Integration’’

This chapter provides Intuity system and MERLIN LEGEND system planning worksheets and a dministration forms to help record information needed for the integration of the Intuity system and the MERLIN LEGEND Communications System. It also explains how to fill out the forms.

■ Chapter 3, ‘‘Implementin g the Integration’’

This chapter describes the steps necessary to implement the integration between t he MERLIN LEGEND system and the Intuity system, a n d describes where to find each necessary procedure.

■ Chapter 4, ‘‘Connectivity’’

This chapter provides connection diagrams and instructions for physically connecting the Intuity system to the MERLIN LEGEND Communi cat ions System an d to other de vices as necessary for s ystem o p erat ion.

■ Chapter 5, ‘‘MERLIN LEGEND Switch Administration’’”

This chapter contains instru ctions f or using the System Programming and Maintenance Utility (SPM) to enter the da t a on the fo rms completed in Chapter 2.

■ Chapter 6, ‘‘Intuity System Administrat ion’’

This chapter contains instructions for administering the Intuity system for use with t he MERLIN LEGEND Com munications System by en t ering d ata on the forms co m p l e t e d in Cha p t er 2. Procedures are provided only for MERLIN LEGEND system-specific items and for new Intuity feat ures not described elsewhere.

■ Chapter A, ‘‘System Security and Toll Fraud’’

This app endix provides important information for securing the system against telecommunications fraud. Review the information in this appendix bef ore start i n g the swit c h int e g rati on p rocess.

■ Chapter B, ‘‘Installing MERLIN LEGEND Software on the Intuity System’’

This app endix contains procedures for installing the MERLIN LEGEND switch integration software on the Intuity system.

■ Chapter C, ‘‘Switch Administ ra tio n for INTUITY L o dg ing’’

This app endix contains information about installing the M ERLIN LEGEND switch integration with an Intuity system operating the Intuity Lodging ap p lication.

■ Abbreviations

This section provides a list of abbreviations and acronym s used in Intuity Voice Processing documentation.

xiv Issue 2.0 Dece m ber 1995

■ Glossary

ENTER

The gl ossary provides a definition of terms and acronyms used in Intuity Voice Processing documentation.

■ Index

The index provides an alphabetical listing of p rincipal subjects covered in this book.

Conventions Used

The following conventions were used in this book:

■ Rounded boxes represent keyboard keys that you press.

For example, an instruction to p re ss the enter key is shown as follows: Press .

■ Square boxes represent phone p a d keys that you press.

ENTER

For example, an instruction to p ress zero on the ph o n e p ad is shown as follows:

Press .

■ The word

enter

means to type a value and press .

ENTER

For example, an instruction to type y and press is shown as follows: Enter y to continue.

■ Two or three keys that you press at the same time (that is, you hold down

the first key while pressing the second and/or third key) are shown as a rounded box that contains two or more words separated by hyphens. For example, an instruction to press and hold while typing the le tter d is

ALT

shown as follows: Press

■ Commands and text you type or enter appear in bold.

■ Va lues, instructions, and prompts that you see on the screen are shown as

ALT-d

follows:

Press any key to continue.

■ Variables that the system supplies or that you must supply are shown in

italics

. For example, an error message including one of your filenam es is

shown as follows: The file

filename

is formatted incorrectly

Issue 2.0 Decemb er 1995 xv

■ The sequence of menu options tha t you must select to displa y a specific

screen is shown as follows: Begin at the INTUITY Administration menu, and select the following

sequence:

> Voic e System A d m inist rati o n

> Voice Equipme nt

In this exampl e, you would first access the INTUIT Y Administration menu. Then you would sele c t the Voice Syste m Administration optio n to display the Voice System Administration menu. From that menu, you would select the Voice Equi pment option to display the Voice Equipment screen.

Trademarks and Service Marks

The followin g trademarked products may be mentioned in this book:

Product Name Company

AUDIX® Registered trademark of AT&T COMSPHERE® Registered trademark of AT&T Paradyne Corp. CONVE RSANT® Voice Information

System Intuity™ Trademark of AT&T MERLIN LEGEND® Registered trademark of AT&T Paradyne® Registered trademark of AT&T UNIX® Registered trademark of UNIX Systems

Registered trademark of AT&T

Lab oratori es, I n c .

xvi Issue 2.0 Dece m ber 1995

Related Resources

In add i t ion t o this document, you may need to reference the following documents:

Document

Document Number Issue

INTUITY™ Release 3.0 System Description INTUITY™ Documentation Guide INTUITY™ New System Plannin g for Release 3.0 INTUITY™ Release 3.0 Planning for Upgrades INTUITY™ Release 3.0 Planning for Migrations INTUITY™ Installation Checklist INTUITY™ MAP/5 Hardware Installation INTUITY™ MAP/40 Hardware Installation INTUITY™ MAP/100 Hardware Installation INTUITY™ Software Installati o n for Release 3.0 INTUITY™ Release 3.0 Upgrade Procedures INTUITY™ Release 3.0 Migration Procedures INTUITY™ Platform Administration and Maintenance for

Release 3.0 INTUITY™ AUDIX® Release 3.3 Administration and

Feature Op erations INTUITY™ FAX Messaging Administrati on an d Addenda

585-310-232 1 or later 585-310-540 2 or later 585-310-605 2 or later 585-310-653 1 or later 585-310-652 1 or later 585-310-161 2 or later 585-310-146 2 or later 585-310-138 2 or later 585-310-139 2 or later 585-310-160 2 or later 585-310-164 2 or later 585-310-233 2 or later 585-310-557 2 or later

585-310-552 3 or later

585-310-558 1 or later

INTUITY™ AUDIX® Digital Networking Administration AMIS Analog Networking INTUITY™ Lodging Administration and Feature Operations INTUITY™ Lodging Property Management System

Specifications INTUITY™ Call Accounting System User Guide INTUITY™ Call Accounting System Quick Reference INTUITY™ Intro Voice Response and A ddenda INTUITY™ Message Manager Release 2.0 User’s Guide AUDIX® Administration an d D ata Acquisition Package

585-310-533 2 or later 585-300-512 6 or later 585-310-559 1 or later 585-310-234 1 or later

585-310-728 1 or later 585-310-729 1 or later 585-310-716 1 or later 585-310-731 1 or later 585-310-502 4 or later

Issue 2.0 December 1995 xvii

INTUITY™ Integrati on with System 75 and DEFINITY® Communications System Generic 1 and Generic 3

585-310-214 4 or later

INTUITY™ Integrati on with System 85 and DEFINITY® Communications System Generic 2

INTUITY™ Integrati on with MERLIN LEGEND® Communications System

INTUITY™ Integrati on with the 5ESS® Switch INTUITY™ Integrati on with DMS-100 INTUITY™ Integrati on with Northern Tele com® SL-1,

Meridian™, and Meridian SL-1 INTUITY™ Integrati on with Mit el™ SX-200® DIGITAL, SX-

100®, and SX-200® INTUITY™ Integrati on with NEC® NEAX™ INTUITY™ Integrati on with ROLM™ 8000, 9000, 9571 INTUITY™ Lodging Artwork Package Voice Messaging Quick Reference A Portable Guid e to Voice Messaging INTUITY™ Voice/FAX Messaging Quick Reference INTUITY™ Voice/FAX User Guide

585-310-215 2 or later

585-310-231 2 or later

585-310-219 1 or later 585-310-223 1 or later 585-310-221 2 or later

585-310-222 2 or later

585-310-216 2 or later 585-310-220 2 or later 585-310-739 1 or later 585-300-702 3 or later 585-300-701 3 or later 585-310-734 1 or later 585-310-733 1 or later

Multiple Personal Greetings Quick Reference Voice Messaging Wallet Card Voice Messaging Outcalling Quick Reference Voice Messaging Business Card Stickers INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber

Artwork Package INTUITY™ AUDIX® R3.3 Voice/Fax

Messaging Quick Reference–Canadian French INTUITY™ AUDIX® R3.3 Voice/Fax

Messaging Quick Reference–British English INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Latin Spanish INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Greek INTUITY™ AUDIX R3.3® Voice/Fax

Messaging Quick Reference–Mandar in

585-300-705 5 or later 585-304-704 2 or later 585-300-706 1 or later 585-304-705 2 or later 585-310-735 1 or later

585-310-734FRC 1 or later

585-310-734ENB 1 or later

585-310-734SPL 1 or later

585-310-734GK 1 or later

585-310-734CHM 1 or later

xviii Issue 2.0 December 1995

INTUITY™ AUDIX R3.3® Voice Messaging Subscriber Artwork Package British English

585-310-739ENB 1 or later

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package Canadian French

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package Latin Spanish

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package Greek

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package Mandarin

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package Japanese

INTUITY™ AUDIX® R3.3 Voice Messaging Subscriber Artwork Package U.S. En glish (A4 Sizing)

How to Make Comments About This Book

A reader commen t card is behind the title page of this book. While we have tried to make this boo k fit your needs, we are interest ed in your suggestions for improving it and urge you to c o mplete an d retu rn a reader comment card.

If the reader comment card has been removed, send your co m ments to :

585-310-739FRC 1 or later

585-310-739SPL 1 or later

585-310-739GK 1 or later

585-310-739CHM 1 or later

585-310-739JA 1 or later

585-310-739A4 1 or later

AT&T Product Documentation Development Department Room 22-2C11 11900 North Pecos Street Denver, Co 80234

Please include the title and order number of this book.

Issue 2.0 December 1995 xix

MERLIN LEGEND Integration Concepts

This chapter contains information that d escribes the Intuity system and explains how the Intuity system and the MERLIN LEGEND Communica t ions System work toget her.

Introduction

The AT&T Intuit y AUDIX® Voice Mail System (Intuity A U DIX) and the AT&T Intuity Intro Voice Resp onse System (Intuity IVR) provide business-oriente d, comput erized voic e services in support of a telecommunications system.

The Intuit y system uses voice promp ts and announcements to g uide c allers in sending and receiving voice messages through the use of touch-tone buttons on the ca ller’s tel ephone. Intui ty AU DIX ca n b e use d as a personal answering service, a messenger to individuals or groups, an information service, an office receptionist, and as an autom at ed attendant service. Intuity Intro Voice Resp onse can be used to develop sophisticated voice applic at ions tailored for a specific customer.

Intuity AUDIX and Intuity Intro Voice Response are soft ware app lication packages that build upon the Intuity service layer and the Intuity processing platform layer. (Refer to Figure 1-1.) The elements of the Intuity service layer and the Intuity processing platform layer are accessible to any ap plication package above them. By putting common elements such as switch integration, digital networking, voice processing, call control, and system administrat ion int o the service layer, these faci lit ies can be used by all current and future application packages.

Issue 2.0 Dece mber 1995 1-1

Developing the Intuity system with the processing platform layer as its base keeps reliability and maintainability as a focus throughout the product. The processing platform layer cont ains uti lities and tools that the layers above it can use, such as alarm processing, backup and restore utilities, activity logs, and the operation, administration, and maintenance interface. The h ardware of the processing platform layer inclu des the Multi-Application Platform (MAP) chassis with the central processing unit (CPU), memory (RAM), hard disk drive(s), removable media drives (f loppy diskette and tape) and the UNIX operati ng system.

The service layer includes the voice processing platform, Intuity AUDIX Digital Networking, and switch i ntegration. The service layer is similar to the processing pla tform layer in th at it provides to ols and utilities to the applications packages, but it is more specific in its offerings. The service layer includes hardware and software co m ponents integral to the services offered  the IVC6 voice card for processing speech, the AU DIX communications controller for Intuity (ACCX) card for digital networking, and system administration software for elements that span the plat form su ch as voice port administration.

The a pp lication package layer contains independent programs that meet a specific business need. The Intuity AUDIX Voice Mail System relies heavily on the foundation established b y the services and p rocessing p latform layers

Application Package Layer

Intuity AUDIX Voice Mail Intuity Intro Voice Response

Voice Mail Administration Subscriber Database Message Database

Transaction Definition Environment Voice Response Database Access Speech Administration

Service Layer

Voice Processing Platform

Speech Recording/Playback Call Control System Administration

Intuity AUDIX Digital Networking

Network Administration File Transfer

MERLIN LEGEND Switch Integration

Provides Call Information Transfers Calls

Processing Platform Layer

Event Handling Alarm Processing Backup/Restore

Activity Logs Remote Console Process Management

Operation, Administration, and Maintenance Interface Feature Administration UNIX Operating System

Figure 1-1. Intuity System Layers

1-2 Issue 2.0 December 1995

Switch Integration Concepts

Switc h integ ration

messagin g system and a switch in order to provide a seamless interface to callers and subscribers. A fully integrated voice messagi ng system uses information taken directly from the switc h to determ ine how to process each incoming phone call. (Refer to Figure 1-2.) Integrating the Intuity system and a MERLIN LEGEND switch do e s not r e q uire special equipmen t — the MERLIN LEGEND sy st e m sends ca ll information by touch-tones over the same voice circuits used for call processing.

refers to the sharing of information between a voice

MERLIN LEGEND

Communications System

Local Call

Intuity System

Coverage Local

Station

Trunk Call

Coverage Outside

Coverage

Group

Coverage Path

Trunk Call

Figure 1-2. Call Routing

Integrated

VMI

Calling

Group

Tip/Ring

Station Line

Direct Outside

Direct

Local Call

Local

Issue 2.0 December 1995 1-3

To understand how Intuity s ystem a p plications are integrated with the MERLIN LEGEND Commu nications Syst em, the followin g d e f ini tions wi ll be usef ul (more det aile d d e f ini tio ns are available in the MERLIN LEGEND Communications System d oc um e ntat io n ):

■ Coverage Path

When a call is not answered because the called station is busy or because the called station has not answered within a specifi ed number of rings, the call is sent to the next point in the coverage path. This may be a secretary, an attendant, etc. The last, or possibly only, coverage point is a calling group that sends calls to the Intuity AUDIX system.

■ Coverage Group

Group coverage is an arrangement in which a special coverage group act s as a rout ing point for a group of extensions whose coverage is handled in the same way. Calls that are not answered by a member of the coverage group are sent to the Intuity AUDIX system by programming a voice messaging interface (VMI) calling group as the receiver for the coverage group.

■ Voice Message Interface (VMI) calling group

A VMI calling group has the following characteristics:

— Calls to the group extension ring at the first available station. (That

is, each call rings at the first available station from the beginning of the list of st a tio n s.) This is c a l led “ l inear hunt .”

— Trunks can b e set to “ring in” to the calling group so that an

incoming trunk call goes directly to the first available station.

— The calling group can be programmed as the receiver for a

coverage group so that unanswered calls to the members of the coverage group automatically go to the first available station for coverage.

—An

integrated

VMI calling group provides call information to the voice port receiving each call. The call information allows the Intuity AUDIX system to determine:

■ If the call being processed was a direct call or a coverage

call

■ I f th e call was a direct inside call (to the c allin g group

number) or a direct outside call (on one of the trunks assigned to ring into the calling group)

■ If the coverage is for one ext ension calling another, or for a

call made from outside (trunk) to an extension

NOTE:

In a

generic

VMI calling group, call information is not supplied. A

generic VMI group is used for Intuity IVR a pplications only.

1-4 Issue 2.0 December 1995

Coverage for calls i s p ro vi ded b y assigning a call point of each extension’s co verage p a th. The calling group for the Intuit y voice ports is then programmed as the receiver for the call coverage group.

Additio nal informa tion req uired for coordination of the Intuity system and the MERLIN LEGEND system is passed in both directions by touch-tones. The Intuity system and the M ERLIN LEGEND system also communicat e by switc h -hook flashes and call progress tones.

Some features provided on other AT&T switches do not have corresponding call informatio n on the MERLIN LEGEND system. For examp l e, on DEFINITY/System 75 switches, a code indicates whether the reason for coverage is BUSY or NO ANSWER. As a result, the Intu ity syst em can provide different personal greetings based on this information on the DEFINITY/System 75, b ut not on the MERLIN LEGEND sy st e m . Simi larly, t he Day Ser vic e/Night Service feature available on the MER LI N LEGEND system ca n not be p rovided on the DEFINITY/System 75.

Intuity AUDIX Voice Mail Services

Intuity AUDIX is easy to operate. Callers receive spoken promp ts to g u i d e them in making choices by pressing the appropriate t ouch-tone button on the telephone.

Intuity AUDIX can be administered to provide the following kinds of services (examples):

coverage group

as the last

■ Call Answer

When the extension originally ca lled is busy or there is no answer, Intuity AUDIX allows the caller to leave a message, transfer to another extension, or transfer to an attendant. The person called (sub scriber) may provide a personal greeting to callers o r select a standard system greeting. The subscriber may set up a password to help protect against unauthorized access to messages. Messages can be picked up from the office or from an outside telephone.

The outcalli ng feature allows Intuity AUDIX to call a subscriber when a new messa g e arrive s. The su bscriber can specify the telephone or pager number to be called.

The call is passed from the MERLIN LEGEND system to the Intuity s ystem with c all inf orma tio n that indicates the co ve red extension number and whether the call was from an internal station or received on a trunk from outs i de. Based on this information and on c aller a c t ions i ndicated by pressing touch-tone buttons, the Intuity system can accept a message for the called extension’s voice mailbox or provide other special processing.

Issue 2.0 December 1995 1-5

■ Voice Mail

Voice mail services allows subscribers to send voice messages to other subscribers, listen to received messages, forward messages received with comments attached, reply to messages, and return calls to oth er subscribers who left messages. Subscribers can create and edit group lists an d send messages to one or more groups.

Voice mai l services also allow the system manager to send broadcast messag es to everyone on the system.

When a subscriber has “new” voice messages in their mailbox, voice mail turns on the sub scriber’s m essage waiting indicator.

Voice mail may be accessed from internal stations by diali n g the extension for the calling group t hat contains the Intuity system voice ports or from outside by calling in on a trunk that is administered to ring at the Intuity system voice port calling group.

The call is passed from the MERLIN LEGEND system to the Intuity system with c all inf orma tio n that indicates the c a ll was received d irectly in the calling group and includes the calling extensi on nu m b er or trunk num b er.

■ Automated A ttend ant

An automated attendant directs callers through a series of menu selections to reac h a d esired d epartment, extension, or attendant. Callers are greeted wit h s p oken prompts that guide them in pressing touch-tone buttons to connect to their desired destination. If there is no answer or the desired extension is busy, the caller may leave a message or transfer to an atten d ant .

An automated attendant can be used in a primary call handling mode or a secondary call handling mode:

— In primary call handling mode, the automated attendant answers

incoming calls as they are received. A receptionist ba ck s u p the automated attendant by handling overflow calls an d c alls from people needing assistance (for example , time-outs and d ial 0).

— In secondary call handling mode, a receptionist answers as many

calls as possible and the automated attendant handles any overflow c alls.

The Intuity system allows multiple automated attendants. Each automated attendant may have separate menus fo r day and night service and custom service for special hours and for holidays.

The call is passed from the MERLIN LEGEND system to the Intuity system with c all inf orma tio n that allows the I ntu ity s ystem to provide automated attendant processing based on the trunk on which the call is received and/or on the number that was called.

1-6 Issue 2.0 December 1995

■ Bulletin Board Service

Bulletin Board service (also called Information service) is a call-in information facility. The caller hears a prerecorded, infor mat ional message and is then disconnected.

The call is passed from the MERLIN LEGEND system to the Intuity s ystem with c all inf orma tio n that allows the I ntu ity s ystem to provide information service processing based on the trunk or extension on which the call is received.

Alternately, bull etin board service can provide multiple messages by using a menu within an auto mat ed attendant.

Intuity Intro Voice Response

Intuity IVR is an application development environment or toolkit for building customized business applications. Calls are routed to the Intuity IVR application based on specific numbers called (within a shared calling group) or by using a de dicat e d calling group for the app lication.

Por t Considera tions

The MAP/5 a nd the MERLIN LEGEND system each impose some limitations on the number and arrangement of voice ports when used with the Intuity system. The choice of how to implement these ports may b e based in part on the following hardware c o n straint s:

■ The MAP/5 is lim ited to a maximum of 18 voice channels wit h up to four

di g ital networking channels. (This is a physical space limitation.)

NOTE:

For the MAP/40 and MAP/100, the MERLIN LEGEND system restrictions described in the following b u l let are the only lim itin g factor.

■ Intuity hardware considerations aside, MERLIN LEGEND calling g roups

can contain a maximum of 20 extensions for voice ports. A maximum of 20 voice channels are su pporte d for all applications connected to a single calling group. If more than one calling group is used, a total maximum of 24 voice channels distributed am ong several groups are supported.

CAUTION:

All Intuity AUDIX voice ports must be in the same calling group.

Issue 2.0 December 1995 1-7

Because of these constraints, the channel assignment strategy for the Intuity syst e m wi t h the MERLIN LEGEND s ys t e m may differ considerably from the strategy that would be used with other switches where these constraints are not present. In particular, the types and volumes of call traffic may allow alterna tive approaches. The following strategies can be used:

■ Single Group of Shared Ports

A single group of shared ports is the simplest, most flexible and p owerful strategy from a traffic handling point of view, but it is limited to one calling group with a maximum of 20 ports. If no Intuity IVR applications are installed on the system ( tha t is, only Intuity AUDIX is used), you should use this arrangement.

NOTE:

Intuity AUDI X and Intuit y IVR calls are directed to the same calling group. The call s ar e t hen handled based on the c alled numb er information.

A single calling group allows the Intuity system to use idle channels to meet the immediate needs of any type of incoming call. The Intuity system det erm ines its resource allocation based upon current demand. All channels may respond to any call by identifying the number that has been called, associating it with the requested service, and providing the requested service.

A single calling group must be defined on the M ERLIN LEGEND system

integrated

as an

■ Shared Port s Group with a Ded icated Ports Group

VMI calling group.

A dedicated calling group reserves ports and trunks for specific ap plications, guaranteein g avail ability regardless of other traffic. It is useful only for a single Intuity IV R application.

Calling groups that contain only Intuity IVR ports and trunks for a single Intuity IVR application must be defined on the MERLIN LEGEND system

generic

VMI callin g groups.

NOTE:

The use of a dedicated ports calling group is the only way that more than 20 p orts can be used on a MERLIN LEGEND system. A maximum of 24 p orts total can be used on the MAP/40 or MAP/100. A maximum of 18 p orts total can b e use d on the MAP/5.

1-8 Issue 2.0 December 1995

Intuity Port Administration

NOTE:

Intuity p ort ad mi nistrat ion c on si sts of two steps:

1. Defining the extension associate d with a physical port (c hannel ) a nd the initial service associated with that port (DNIS_ S V C or dedicated Intuity IVR application)

2. Defining the service associated with a specific called number when the initial service is DNIS_SVC (dedicated Intuity IVR application or AUDIX)

Do no t confuse DNIS_SVC (a speci fic value used in a fie ld for Intu ity system channel servic e s pecification) and DNIS as it relates to T1 trunk service available on the MERLIN LEGEND Communications System.

Dynamic A lloc atio n or Sha red Ports

With dynamic allocation or shared ports, the processing assigned to each call is based on the Dialed Number Information Service (DNIS) information (call information) included with t h e call. In this case, the calling group must be defined

integrated

as an port (channel) must have DNIS_SVC def i ned a s its a ssociated service.

A service assignment table is then defined to associate the called number (or trunk) with its final processing destination. For each specific called number (or trunk), an Intuity IVR application name can be specifi ed. A t the end of the table, the entry ANY in the called number field and the service AUDIX are used to send all cal ls not oth erwise processed to Intuity AUDIX for processing.

VMI calling group on the MERLIN LEGEND system, and each

Dedicated Al loc at ion

With dedicated ports, the processing assigned to each call is based on the port (channel) on which the call is received. The Intuity IVR calling groups must be defined as a each port (channel) must have a sp ecific Intuity IVR a pplication defined as its associated service. There is no service assignment table required, and there is no call information passed from the MERLIN LEGEND system to the Intui ty system.

generic

VMI calling group on the MERLIN LEGEND system, and

Issue 2.0 December 1995 1-9

Automated Attendant Enhancements

A numb er of autom at e d at te ndant enhancements have been made to Release

2.0 of Intuity AUDIX to meet customer needs and to provide feature p arity an d migration paths for customers using the AT& T AUDIX Voice Power system on the MERLIN LEGEND system. These new features include:

■ A map pi ng table that can be used to route incoming calls to automate d

atten dants based on the incomi n g Trunk ID

■ Automated at ten dant operat ion based on b usiness schedule(s)

■ Automated at ten dant operat ion base d on switc h Ni g ht Service stat u s

■ Automated at ten dant operat ion base d on holiday schedule(s)

This section describes the various w ay s the Intuity AUDI X automate d attendant service can be set up to meet sp ecific call handling needs.

Primary and Secondary Automated Attendant Concepts

A business can deploy automated attendant service in either primary or secondary mode.

■ Primary Mode

In primary mode an automated attendant system is expected to answer all incoming calls. The company receptionist backs up the automated attendant by handling overflow ca lls and calls from people needing assistance such as timeouts or dial .

■ Secondary (Backup) Mode

In backup mode the company receptionist is expect ed t o answer as many calls as possible. The automated attendant service backs up the company receptionist by handling calls he/she is unable to answer.

Automated Attendant Operation Schedule

Customers may use the Intuity AU DIX automate d at tendant service to answer incoming calls on a 24-hour/day basis or at night only, depending upon their business needs. Typically businesses are considered open during the day and closed during the night. The term

night

business is open and

indicates the hours during which the business is

closed.

day

indicates the hours du rin g which the

1-10 Issue 2.0 December 1995

Intuity AUDIX can use its own weekly business schedules to d et ermin e hour s for day and night operation or it can rely on the telephone system to indicate when it should operate in d ay mode an d when in n i g ht mode. The MERLIN LEGEND system can provide d ay/ni ght status to Intuity AUDIX. Some other telephone systems cannot.

Some businesses require the automated attendant to p lay a d if feren t menu and/or handle calls slightly differently d uring lunch time. Other businesses may need a transition automated attendant to handle callers from other time zones. The alternat e service hour s feature provides a way to do this. This feature is independent of whether the business schedule is set to follow the telephone system night service status.

Automated Atten dan t Op e ration Based on MERLIN LEGEND Status

The MERLIN LEGEND system can be administered to switch from day mode to night mode operation either by a schedule administered on the system or by pushing a Night Service bu tton on the at ten dant console. The advantage of linking Intuity's automat e d at ten dant service schedule to the MERLIN LEG END system status is that the two are then gu a ra ntee d to b e synchronized .

NOTE:

The ME RLIN LEGEND system can be programmed to route calls differently when Nig ht Service is in effect . This feature can be used to provide automate d atte n d ant service only when the MERLIN LEGEND t e leph one system is in Night Service mode.

Automated Attendant Operation Based on Intuity AUDIX Business Schedul e

Some businesses de-couple their automated attendant op erati on from the telephone system's Night Service status and instead control it by the Intuit y AUDIX weekly business schedule. Each Intuity system can have up to four weekly business schedules (for example, the Sales and Service d i vi sions may have com pletely different work schedules). In e a c h of the four schedules, the administrato r can specify whether the telephone system Night S ervice status is to be followe d or if entries in the schedule are to be followed. This gives the flexibility needed for the sales division to follow a weekly business schedule for its automated attendant service and for t he services division t o use the telephone system Night Service status to control its aut omated attendant service.

Issue 2.0 December 1995 1-11

Businesses can also specify alternate service h ours for additional fl exibility. This allows businesses to handle calls more professionally during lunch time. It can also be used by an organization s p read across several time zones to handle calls appropriately when one location is closed but the o ther is open. Businesses can use the MERLIN LEGEND system Ni g ht Servic e statu s to d rive the auto mated attendant operation b ut still use the weekly business schedule for alternate service hours op e ration.

Automated Attendant Holiday Operation

Most businesses would like to play different greetings and handle calls differently on holidays. Intuity AUDIX system allows customers to use four different holiday schedules. Each holiday schedule can include up to 26 holidays and the automated attendant (mailbox) to be used for each of those holidays. This allows customers to use a different holiday schedule for the sales di vi sion (o pened on Columb us d a y) an d the services division (closed on Columbus day). It also allows them to administe r d if feren t aut oma t ed attendant greetings and menu opt ions for each of those holidays.

Automated Atten dan t Ten an t Serv ice Op e ration

So me time s a single telephone s ystem and voice messaging system is shared by several small businesses, or a b usiness has several divisions under the same roof. Intuity AUDIX can provide superior automated attendant service in these cases by creating multiple main-level automated attendants and routing specific calls to each de p ending on which trunk the call arrives on.

Primary Automated Attendant Implementation on the MERLIN LEGEND System

When a business uses the Intuity AUDIX automated attend ant service in primary mode, calls are administered to ring immediately at the Intuity AUDIX automated attendant service. This is d one b y adm inistering the trunks to ring at a MERLIN LEGEND int egrated VMI calling group (a special type of calling group) whose mem bers are the Intuity system voice ports.

The MERLIN LEGEND system sends the trunk number to Intuity AUDIX for direct (non-coverage) external calls. The Intuity AUDIX routing table maps the trunk numbers received from the telephone system to the automat ed attendant mailbox numbers.

1-12 Issue 2.0 December 1995

Customers may want to pla y d i fferent automat e d atten dant g reeti ngs and/or handle calls differently during day and night times. This is done by specifying diff erent aut om at e d att e n d ant mail boxes for day and night times in the auto mated attendant routing table. The routing table also allows customers to specify an automate d at tendant mailbox for handling calls during the alternate service hours.

Secondary Aut om ated Atten dan t M ode Implementation on the MERLIN LEGEND System

Automated A tte n d ant service ma y b e used in secondary mode to back up the receptionist. Intuity AUDIX identifies coverage calls for the receptionist and routes these calls to an appropri ate aut om ate d atte ndant mailbox. Anyti me an external coverage call is received, Intuity AUDIX uses the appropriate automated attendant mailbox number in the routing table as the called party, taking int o account holidays and time of day. If no matching entry is found, the called party number received from the telephone s y stem is used to provide standard Call Answer service.

This scheme allows a business to play different greetings and menus depending on whether the telephone system is in day or night mode, even when the automated attendant service is configured to operate in backup m ode.

Night Only Operational Mode Implementation on the MERLIN LEGEND System

Some businesses use automated attendant service only when the business is closed. The MERLIN LEGEND system is ad minist ered to send c alls to the Int uit y AUDIX c a lling group when MERLIN LEGEND system N ight Service feature is act ivate d .

A business may want night time calls to go to a night service operator . Only when this op erato r is unable to answer these call are they redirected to the Intuity AUDIX system. This can be implemented by specifying the night service operator as the Night Service answering position on the telephone system side and then covering this answering position with Int uit y AUDIX . The routing table can be used to map the night service answering position extensi on to an automated attendant mailbox.

Issue 2.0 December 1995 1-13

General Call Handlin g by the Intuity System: Routing Table

As di scu sse d in "Port Considerations" earlier in this chapter, calls for Intuity AUDIX are processed through DNIS_SVC. In tuit y A UD I X then processes the ca ll based on the called number as follows:

■ If the called number is defined as a regular voice mailbox, call answer

service is provided.

■ If the called number is defined as a bulletin board extension, bulletin

board service is provided.

■ If the called number is defined as an automated attendant mailbox,

automated attendant service is provided.

To expand upon the possibilities for incomin g calls, three special tables are used. The matching and substitution sometimes come from the same table and sometimes from different tables. (T h is is clearer i f you refer to the processing flow chart in Figure 1-3.)

■ Routing Table

The routing table is provided for the following reasons:

— To specify different automat e d attendant menus for calls on

different trunks

— To specify different call handling by automated attendants based

on a business sc hedule or the switch night service status — To provide special ized call handling for holidays — To provide voice mail login service for calls on specific trunks

The routing table can have u p to 25 entries. Each ent ry has the following columns:

— Inc omin g Call e d Num ber (or rang e) — Business Schedule — Holiday Schedule — Day Service Mailbox — Night Service Mailbox — Alternate Service Mail box

1-14 Issue 2.0 December 1995

Each incoming call is matched to the Incoming Called Number column in the routing table:

1. If an incoming call is to one of the numb ers in the ta b le, further examination is made of Business Schedule and Holiday Schedule columns. Otherwise, the call is passed directly to Intuity AUDIX.

2. If the speci fic tag, “login” in the Business Schedule column is found, th e call information is altered to cause the call to b e passed directly to voice mail and receive login service when it reaches Intuity AUDIX.

3. Next, the current date is matched against the Date c o l umn of the holiday schedul e, if any, specified in the Holiday Schedule column of the routing ta ble. If the date matches a holiday, the automated attendant extension specified in the Mailbox column of the holiday schedule is substitut e d for the original called number and the call is passed to Intuity AUDIX.

NOTE:

The substitution is from the holiday schedule.

4. If a holiday m atch is not found, the current time is matched against the Alternate Service Hours columns for the current day of the week in the business sc hedule, if any, specified in the Business Schedule colum n of the routi ng tab l e. If the current time is within the s pecified range, the automated attendant extension specified in the Alternate Service Mailbox column of the routing table is substituted for the original called number, and the ca ll is pa s sed to Intuity AUD IX.

NOTE:

The substitution is based on the business schedule, but is from the routing table, not from the business schedule.

5. If no match i s found, and the business schedule, if any, specified in the Business Schedule column of the routing table is set to follow the switc h n i g ht service status, t he auto mat ed attendant extension sp ecified in the Day Service Mailbox or Night Service Mailbox of the routing table, depending on the switch night service status, is substituted for the original called number, and the call is passed to Intuity AUDIX.

NOTE:

The substitution is based on the business sche dule, but is from the routing table, not from the business schedule.

Issue 2.0 December 1995 1-15

6. Final ly, if the current time is during the day service hours specified

NOTE:

in the business schedule, if any, specifi ed in the Business Schedule column of the routi n g tab l e, the auto mat ed attendant

extension sp ecified in the Day Service Mailbox colum n of the routing table is substituted for the original cal led numb e r, and the call is passed to Intuity AUDIX . Otherwise, the automated attendant extension sp ecified in the Night Service Mailbox column of the routin g table is su b stitut e d for th e original c alled number, and the ca ll is pa s sed to Intuity AUD IX.

The substitution is based on the business schedule, but is from the routing table, not from the business schedule.

■ Business Schedule(s)

A maximum of four business schedules may be d efin e d . The name or number of one of these business schedules is placed in the Business Schedule column of the routing table to associate the particular business schedule with a called number or range specified in the Incoming Called Number colum n of the routin g ta ble.

Each business schedule has the following fields and columns:

— Business Schedule (name) — Follow Switch Night Service Status (y/n) — Day of Week — Day Service Hours Start — Day Service Hours End — Alternate Service H o ur s Start — Alternate Service Ho u rs End

NOTE:

These fiel ds a n d c o lum ns are used for matching only. The automated atte n d ant ext ensions associate d with a match are taken from the routing table.

1-16 Issue 2.0 December 1995

The Business Schedule name is arbitrary and can be changed to indicate the use of the specific schedule. It may contain up to eight letters or digits. The default names are “bus1” through “bus4”.

If the Follow Switch Night Service Status field is specified as y, the day service hours start and end times must all be blank. (The alternate service hours can still be s pecified.)

The Day of Week column is fixed. To specify night service 24 hours a day, leave the start and end times b lank. To specify day service 24 hours a day, use 00:00 as the start time and 23:59 as the e n d time. Alternate service hours are also specified on a 24 hour clock.

■ Holiday Schedule(s)

A maximum of four holiday schedules may be defined. Ea ch holiday schedule can have up to 26 entries. The name or number of one of these holiday schedules is placed in the Holiday Schedule column of the routing table to associate the particular holiday schedule with a called number or range sp ecifi ed in the Incoming Called Number column of the routing table.

Each holiday schedule has the following fields and c olumns:

— Holiday Schedule (name) — Holiday Name — Date — Mailbox

NOTE:

The Date colum n is used for matching. The automated attendant extension associated with a match is taken from the Mailbox column of this same table. The Holiday Name column is for documentation only.

The Holiday Schedule name is arbitrary and can be changed to indicate the use of the specific schedule. It may contain up to eight letters or digits. The default names are “hol1” through “hol4.”

Issue 2.0 December 1995 1-17

Receive Call Information

from the switch

Is there an entry or range in the

column of the routing table for the

Number

received called number?

Yes

Called

Return called number as received

AUDIX

Does the

Business Schedule

the routing table contain the tag "login"?

Does the

Holiday Schedule

the routing table contain an entry?

Yes

Is there an entry for the current day in the

column of the Holiday Schedule?

Date

Is there an entry in the

Schedule

column of the routing table?

See Note

Business

Yes

Is there an entry in the

Service Hours

schedule for the current day of week?

Alternate

column of the business

YesYes

Is the current time within the

Service Hours

of the business schedule?

Alternate

Is the business schedule specified set up to follow the switch night service status?

Is the current time in the day service range?

Return the automated attendant mailbox number specified in the

Night Service Mailbox

column of the routing table as the called number

column of

Yes Modify the Call Type to provide

direct login to Voice Mail

AUDIX

Return the automated attendant mailbox number specified in the

Yes

Mailbox

schedule as the called number

column of the holiday

AUDIX

Return called number as received

AUDIX

Return the automated attendant mailbox number specified in the

Alternate Service Mailbox

Yes

column of the routing table as the called number

AUDIX

Return the automated attendant mailbox number specified in the

Yes

Day Service Mailbox Night Service Mailbox

column of the routing table

depending on the switch night service status as the called number

AUDIX

The Business Schedule and

Note:

Holiday Schedule columns of the routing table cannot both be blank.

Figure 1-3. Routing Table Process ing

1-18 Issue 2.0 December 1995

AUDIX

Return the automated attendant mailbox number specified in the

Day Service Mailbox

column of the routing table as the called number

AUDIX

Other Features of Particular Interest for the MERLIN LEGEND System

A number of feature s of Intu ity AUDIX are of particular interest to customers who are mig rati n g from A T&T AUDIX Voice Power:

■ Intuity AUDIX allows multi p le mai n autom ate d at ten dants

■ MERLIN LEGEND Communications System Release 3.0 has a new feature

called Direct to Voice Mail (D VM) that can be assigned to a button to send calls directly to voice mail without ringing at the called extension.

Multiple Aut om ated Atten dan ts

Because Intuity AUDIX implements automated attendants as a special type of mailbox, it is possible to have multipl e main aut om ate d attendant s in one Intuity system. An incoming call is transferred to the mailbox specified b y the called number, which may be the dialed number, a trunk number, or a mailbox substituted through the routing tables that process the call before it reaches Intuity AUDIX.

An automated attendant mailbox plays a menu instead of a greeting an d recognizes touch-tones. It will not accept messages directly, but will transfer, based on touch-tones, to extensions or to other mailb o xe s that ma y b e submenus, ac cept messages, or play announ cem ents. If no touch-tone is det e c t e d wit hin a specified time-out, the automated attendant will transfer to a default location.

Automate d at ten dants can be set up as the primary call handler with a receptionist for overflow and special handling, or they can be set up as a secondary call handler to back up a receptionist. In the pr i mary configuration, incoming calls ring directly into the Intuity AUDIX calling group . In the secondary configuration, coverage from the receptionist goe s to an autom at e d attendant instead of a mailbox.

Direct to Voice Mail (DV M) But ton

A Direct to Voice Mail (DVM) button is available as a new feature on the MERLIN LEGEND Commu nications Syst e m, Release 3.0. When a caller presses this but ton bef ore m aking or transferring a call, the call goes directly to voice mail for the called extension without ringing at the called extension.

Issue 2.0 December 1995 1-19

Functionality Differences for the MERLIN LEGEND System

Inte g ra tin g the Intuity s ystem with th e MERLIN LEGEND switch has the following differences from other supported swi t c h es:

■ Playing a different personal greeting for BUSY and NO ANSWER is not

supported because the MERLIN LEGEND Communications Syste m do e s not provide the reason for a coverage call.

■ High-sp eed d igital networking is not supported.

■ Providing a p propriate automated attend ant service using MERLIN

LEGEND Nig ht Servi ce st atus and the routing table.

supported through a business schedule

1-20 Issue 2.0 December 1995

Planning the Integration

Before you integrate the MERLIN LEGEND system with the Intuity system, you must plan t he process. This chapter provides information about both the ME RLIN LEGEND sy st e m a n d Int ui t y system pl anning worksheets and administration forms to help recor d information needed for integration on bo t h sides.

MERLIN LEGEND system Release 3.0 forms are located in

Communications System, Release 3.0, System Planning

MERLIN LEGEND system Release 2.1 forms are located in

Communications System, Release 2.1, System Planning

All Intuity System forms are located in

Release 3.0

NOTE:

For informa tion a b out using Au tom at e d Att e n d ant s for INTUI TY FAX Messaging, refer to 2, “Planning for Intuity AUDIX Automated Attendan ts,” “Automated Atten d ant f or MERLIN LEGEND Fax Call Answer Interceptions or Transfer to an Intuity AUDIX Mailbox.”

MERLIN LEGEND Integration Planning

To plan for the MERLIN LEGEND Communications System side of the i n tegration, complete the following information on the MER LI N LEGEND system forms:

■ Application Names (Form 1)

MERLIN LEG EN D

Intuity New System Planning for

Intuity New System Plannin g for Release 3.0

, Chapter

■ Number Plan (Forms 2a, 2b, 2c, 2d)

Issue 2.0 Dece mber 1995 2-1

■ Voice Ports (Form 2a)

■ Intuity AUDIX Subscribers (Form 2a)

■ Loop-Start Reliable Disconnect (Form 2c )

■ Intuity System Trunks (Form 2c)

■ Group Coverage (Form 7c for Release 3.0; Form 6d f or Release 2.0)

■ Group Calling (Form 7d for Release 3.0; Form 6e for Release 2.0)

■ Restrictions and Allowed and Disallowed LIsts (Forms 6e, 6f, a nd 6g fo r

Release 3.0; Forms 6 g, 6h, 6i for Release 2.0)

■ Night Service (Form 9a for Release 3.0; Form 7a for Release 2.0)

Application Names

All ap p licat ions in use with a MERLI N LEGEND system are listed on Form 1, pages 3 and 4 for documenta t ion purposes. (They are not input to the switch.) To maintain Form 1, on page 4:

1. Check the “Other” b ox.

2. Check a box below the “Other” box, and write Intuity on the line provided.

3. In the “ Note s” section, include any pertinent information. (For example, Intuity AUDIX or Intuity IVR.)

Number Plan

The Intu ity system requires that the switch have a fixed-length number plan (at least for extensions that have mailboxes or can be transferred to or from the Intuity system). The MERLIN LEG END system can have a fixed three-digit or fourdigit number plan. The Intuity system will not work with a MERLIN LEGEND variable length number plan or with a two-digit number plan. To renumber the MERLIN LEGEND extensions, follow these steps:

Voice Ports

Voice ports used for communication between the MER LIN LEGEND system and the Intuity system must be assign e d on a BTM-012 module (Basic Teleph one Module-12).

1. Depending on the numbering plan you are using, check “3-Digit” or “Set Up Space” under the “Renumber System” heading on Form 2a.

2. Write the new extension numb ers in the “Renumber To” column on Form 2a, Form 2b, Form 2c, and Form 2 d as needed.

NOTE:

The OPX module cannot be used for voice ports connected to the Intuity System.

2-2 Issue 2.0 December 1995

To assign these ports, use Form 2a and follow these steps:

1. Determine the logical ID (“ L og . ID” column) for each port. Be sure the ports are located on BTM-012 modules and that the configuration ru les (see Chap ter 4) have b e e n followed.

2. In the “Jack Type” column, check “B” for eac h Int uity system port.

3. In the “Person, Location, or Function” column write Intuity.

Intuity AUDIX Subscribers

As a cross- c heck for assigning Intuity AUDIX subscribers to coverage, on Form 2a check the “AUDIX Voice Power” column for each su bscriber’s extension.

Loop-Start Reliable Disconnect

Loop-start CO lines used with a voice messaging system must have reliable disconnect to signal when the calling party has hung up . Without reliable disconnect, voice ports may remain engaged fo r long periods of time without being used. Reliable disconnect must b e o b tained from the central office and administered on the MERLIN LEGEND system for proper processing. To specify reliable disconnect, use Form 2 c. Check “Yes” un der “Reliable Disconnect?” at the top of the form.

Intuity System Trunks

As a cross-check for assigning trunks to ring directly into Intui ty system functions such as automated attendants, bulletin boards, or Intuity IVR app lications, on Form 2c write one of the following identifiers in the “Function” column:

AA For Automated Attendant (you may want to include the mailbox

V M fOr Voice Mail BB For Bulletin Board (you may want to include the mailbox

name For Intuity Intro Voice Response Application

Group Coverage

All voice mail subscribers who receive call answer coverage from Intuity AUDIX are organized into a coverage group. The coverage group is defined on the Group Coverage form (Form 7c fo r Release 3.0; Form 6d for Release 2.0). The easiest place to g et the subscriber extensions is from Form 2a, S yst em Numbering — Station Jac ks.

number.)

Issue 2.0 December 1995 2-3

To set up the group coverage, use the Group Coverage form (Form 7c for Release 3.0; Form 6d for Release 2.0) a n d follow these steps:

1. At the top of the form , write 30/AUDIX as the group number. The default

2. In the “ Extension Nos.” area, list the extension of each subscriber.

3. In the “ Receivers ” area, check “Calling Group.” The actual calling group is

4. For Release 2.0, in the “Gro u p Coverage” s ec tion on each copy of Forms

5. For MERLIN LEGEND syst em, Release 3.0, you can program a button for

Group Calling

group number is 30, but this may be c h anged if necessary.

Subscribers should be marked on Form 2a by a check mark in the “AUDIX Voice Power” column. There is no limit to the number of extensions that can be included in a coverage group. If there is not enough room on the form, improvise by joining it to the next group on the form.

defined later.

4b, 4d, 5a, and 5b, check “Yes” and write in the coverage group number (default 30).

NOTE:

For Release 3.0, Group Coverage is specified on Form 7 c only.

Direct Voice Mail (D V M) on i ndividual sets using Forms 4b, 4d, 5a, and 5b.

As discussed under ‘‘Port Considerations’’ in Chapter 1, you must have at least one calling group and possibly several calling groups that contain the voice ports that connect the MERLIN LEGEND system to the Intuity system. Each calling group is defined on a copy of the Group Calling form (Form 7d for Release 3.0; Form 6e for Release 2.0). To define each calling gro up , follow these steps:

1. At the top of page 1 on the Group Callin g fo rm (Form 7 d for Release 3.0; Form 6e for Release 2.0), d efine the group number, a group name, and the fac tory-set number fo r the g roup. Typically, the 770 group is assigned to the voice mail syst em.

2. Under “Extensions,” list the extension number of each voice port that connects to the Intuity system. A maximum of 20 voice ports can be listed.

3. Under “Trunks/Pools,” list each trunk that sends calls into the group. Include trunks used for automated attendants, bulletin boards, and Intuity IVR applications.

4. On p age 2, under “H unt Type , ” check “Linear.”

5. Under “Group Type” check “Integrated VMI” for all groups that are not exclusively dedicated to Intuity IVR applications. The group that includ e s Intuity AUDIX must be “Inte grated VMI.” For groups that are exclusively dedicated to Intuity IVR applications, check “Generic VMI.”

2-4 Issue 2.0 December 1995

6. For Release 3.0, in the “P rovide coverage for Coverage Group Numbers” section at the top o f p ag e 1, enter the coverage group number from Form 7c.

For Release 2.0, under “Coverage Group Receiver,” check “Yes,” and enter the coverage group number from Form 6 d .

7. Use the de f aul t setti n g s for the remaining options on p a g e 2 of the Group Calling fo rm (Form 7d for Release 3.0; Form 6e for Release 2.0).

Restrictions and All owed and Dis al lowed Lists

To prevent toll fraud, all extensions used for voice ports shoul d b e restri cted at the highest practical level. The actual level of restriction depends on whether outcalling and AMIS networking are in use. The following restrictions can be placed upon individual extensions as necessary to provide security:

■ Outward restriction prevents outside calls from being made except those

on an allowed list.

■ Toll restriction prevents calls from being made outside the home area

code except those on an allowed list.

■ Up to 8 allowed lists of up to 10 numbers each can be defined to allow

otherwise restricted extensions to make specific calls. Each allowed list entry consists of an area code a n d/or exchange.

■ Up to 8 disallowed lists of u p to 10 numbers eac h can b e d e f ined to

prevent extensions from making specific calls. Each disallowed list entry consists of up to 11 di gits including “wild card” digits.

One way of restricting outcalling on voice ports is to specify outward restriction with an allowed list. Each entry on an allowed list c a n b e restricted to an area code and/or exchange.

For AMIS networking on vo ice ports, use outward re striction wit h an allowed list that is highly specific to the other switches that will be called.

Allowed Lists are defined on the Allowed Lists form (Form 6e for Release 3.0; Form 6 g for Release 2.0). Disallowe d Lists are de f ined on the Disallowed Lists form (Form 6f for Release 3.0; Form 6h for Release 2.0). You may also need to refer to the Call Restriction Assignments and Lists form (Form 6g for Release 3.0; Form 6i for Release 2.0), Forms 5c a n d 5 d , and ind ividual telephone forms 4b, 4d, 4e, 4f, 5a, 5b, and 5c.

Issue 2.0 December 1995 2-5

Night Service

If you want to deploy automated attendant service in primary mo de during the day and night, you do not have to complet e the N i ght Service - Group Assignment form (Form 9a for Release 3.0; Form 7a for Release 2.0).

If you want to deploy automated attendant service in seco ndary mode during the day and primary mod e during the night, complete the Night Service: Group Assignment form (Form 9a for Release 3.0; Form 7a for Release 2.0) by specifying the operator extensi on number (for example, 100) and the Intuity calling group (for example, 770).

Intuity System Integration Planning

To plan for the Intuity system side of the integration with respect to items that are specific to the MERLIN LEGEND system, co m p let e the followi n g In tui ty system planning forms:

■ Digits in Dial Pl an (Worksheet A)

■ System Features (Worksheet

Transfer Considerations

Intuity AUD I X System Parameters Feature s:

)

The followin g items are also discussed in this book because they are new features of particular interest to the integration with the MERLIN LEGE ND system, but they are not unique to that switch.

■ Channel Information for Installation (Worksheet

Installatio n

■ Assign Service to Called Number (Worksheet

to Called Number

■ Routing Tab le (Worksheet B)

■ Business Schedules (Worksheet C)

■ Holiday Schedules (Worksheet D)

)

Channel Inform at ion fo r

Services for Assign Services

NOTE:

Worksheets

Assign Service s to Called Number

Channel Information for Inst all ati on

are numb e re d in the order that

and

Services for

the informat ion must b e entered into the Intuity system . They are disc ussed in reverse order because it makes the explanation easier.

2-6 Issue 2.0 December 1995

Worksheets A, B, C, and D are provided in this book. Worksheets

System Parameters Features: Transfer Considerations Installatio n System Planning for Release 3.0,

All other aspects of Intuity system p lanni n g are not specifically relate d t o the MERLIN LEGEND system and are covered in other Release 2.0 do c ument ati on.

Digits in Dial Pl an

The Intuit y system requires a fixed length dial p lan. You ca n use either a 3-digit or 4-digit dial plan as discussed in ‘‘Nu mber Plan’’ on page 2-2. Write the number of digi ts on Worksheet A.

, and

Services for Assign Services to Channel

Chapter 10.

Intuity AUDIX

Channel Information for

are in

Intuity New

Issue 2.0 December 1995 2-7

Worksheet A: Number of Digits in Dial Plan

Customer: Prepared by: Phone Number: Date: Intuity Location/Name

Number of Digits

in Dial Plan

2-8 Issue 2.0 December 1995

System Feature s

The Intuit y system features required for the MERLIN LEGEND system are recorded in Worksheet

Considerations

parameters should b e set:

Transfer Type = basic Transfer Restriction = subscribers Covering Extension = system console or operator extension

Intuity AUDI X System Parameters Features: Transfer

Intuity New System Planning for Release 3.0.

Channel Information for Installation

For Intuity to operate properly, it must know what extension has been assigned to each of its channels (voice p o rts) and how incomi ng calls on that channel are to be processed. Worksheet

System Planning for Release 3.0

“Extension,” “Init ial Service , ” and “ O pt ion al Dedicated Service.” For each channel, you must fill in the extension number.

Channel Info rmat ion f or Instal lat ion

The followi ng

Intuity New

provides columns for “Channel Number,”

All channel s that are part of an DNIS_SVC.

For those channels de d icate d to a specific Intuity IVR application, defined in a

separate generic VMI

Dedicated Service” c o lumn.

calling group, write the application name in the “Optional

Assign Service to Called Number

All calls not assigned to a specific Intuity IVR a pplication directly are processed by the *DNI S_S VC. In order for *DNIS_SVC to funct ion wit h b oth Intuity AUDIX and Intuity IVR applications defined in a shared port group, the installer must fill out a table in the system that will tell the DNIS_SVC which called number should receive a particular service. Wo rksheet

Numbe r

Name” column and a “Called Number” column. Th e worksheet should contain an initial entry with AUDI X in the “Service Name” column and ANY in the “Called Number” column.

Any addi t ional entries in the table are used to associate specific called numbers with Intui ty IVR applications. Calls not specifically routed elsewhere are routed to Intuity AUDIX where the c alled nu mb er is next processed through the Routing Table.

Intuity New System Planning for Release 3.0

integrated VMI

Services for Assign Service to Called

calling group should be assigned

provides a “Service

Issue 2.0 December 1995 2-9

Routing Table

The Routing Tab le is created from “Worksheet B: Routing Table.” There are a maximum of 25 rows in the routing table. This worksheet has the following columns:

■ Incomin g Call e d Number

■ Business Schedule

This column contains a called number or a range of called numbers (separated by a dash). The called number on an incoming call is compared to this column. If no match is found, it is passed directly to Intuity AUDIX without changing the called number. If a match is found, the remaining columns are examined for processing.

NOTE:

On th e M ERLIN LEGEND syst em, any trunk that rings directly into a calling group will deliver the “Trunk ID” (8nn) as the called number.

This column contains e ither the specific tag “login ,” th e na me or n umbe r o f one of the four possible business schedules, or is blank.

NOTE:

Both the Business Schedule column and the Holiday Schedule column cannot be blank.

If the specific tag “login” is found, the call information is altered so that the caller will receive Voice Mail service, and the call i s passed to Intuity AUDIX.

If a business schedule is specified (and the current date was not already found in the specified holiday schedule), the specified business schedule is examined to determine if the current time falls within the alternate hours for the c u rrent day of week. If a match is found, the automat e d att e ndant mailbox in the “Alternate Servi c e Mailbox” column is substituted for the called number, and the call is passed to Intuity AUDIX.

If a match to the alterna te hours is not found , the specified business schedule is examined to see if it follows the switch night service status. If so, the automat e d at tendant mailbox in the “Day Service Mailbox” or “Night Service Mailbox” column, de pending on the switch nig ht service status, is substituted for the called number, and the call is passed to Intuity AUDIX.

If the business schedule do es not follow the switch n i g ht service status, the day service hours are examined for the current day of week. If a match is found, the automated attendant mailbox in the “Day Service Mailbox” column is substituted for the called number, and the call is passed to Intuity AUDIX. Otherwise, the automated attendant mailbox in the “Night Service Mailbox” column is sub stituted f or the call ed n umber, an d t h e c all is passed to Intuity AUDIX.

2-10 Issue 2.0 December 1995

■ Holiday Schedule

NOTE:

This column contains th e name or num ber of one of the four possible holiday schedules or is blank.

Both the Business Schedule column and the Holiday Schedule column cannot be blank.

After checking the “Business Schedule” column for the specific tag “login,” any specified holiday schedule is checked for an entry for the current date. If a ma tching date is found, the au toma ted attendant mailbox from the “Mailbox” column of th e specified holiday schedule is substit u ted for the called number, and the call is passed to Intuity AUDIX. If no m at c h is found, the business schedule (if any) is checked.

■ Day Service Mailbox

This column contains the automat e d atten dant mailbox to be substituted for the called number if a match is found in the business schedule for day service hours. This match ing is performed afte r checking for a match on alternate service hours.

■ Night Service Mailbox

This column contains the autom at e d atten dant mailbox to be substituted

for the c alled number if a

match is found in the business schedule for day service hours. This mat c hing is performed after c hecking for a match on alternate service hours.

■ Alternate Service Mail b ox

This column contains the automate d at tendant mailbox to be substituted for the c alled numb er if a match is found in the bu siness sched ule for alternate service hours.

NOTE:

The mailboxes that are specified in the routing table and holiday schedules typically do not correspond to extensions on the telephone s yst em . They are defined as automated attendant main menus.

NOTE:

The mailboxes that are specified in the routing table and holiday schedules must be a d m ini stered on the Intuity system before the routing table and holiday schedules can be ad ministered.

Issue 2.0 December 1995 2-11

Worksheet B: Routing Table

Customer: Prepared by: Phone Number: Date: Intuity Location/Name

Incoming Called Number

Business Schedule

Holiday Schedule

Day Service Mailbox

Night Service Mailbox

Alternate Service Mailbox

2-12 Issue 2.0 December 1995

Incoming Called Number

Business Schedule

Holiday Schedule

Day Service Mailbox

Night Service Mailbox

Alternate Service Mailbox

Issue 2.0 December 1995 2-13

Business Schedules

A business schedule allows a business to sp ecif y different autom ated attendant service based on its normal hours (day service range) and, if needed, an alternate service range (f or exampl e, lunch break). If the business prefers, it can allow its day or night service to follow the switch night service status.

There can be a maximum of four business schedules. E ach business schedule is associated with specific called numb ers (which may be trunk numbers). Each business schedule is created from Worksheet C: Business Schedule. This worksheet has the following fields and columns:

■ Business Schedule

This field contains the name of the business schedule. Default names are “busn” where “n” is 1, 2, 3, or 4. The business schedule can be referred to in the Routing Table by either its name or num ber. The specific tag “login” is reserved and cannot be used as the name of a business schedule.

■ Follow N ig ht Service Status?

If this field contains “n,” a match is made against da y service hours for the day of week to determine whether day service or night service should b e provided.

If this field c o n tai n s “y , ” t he da y service hours must b e b lank. Night service is provided b ased on the switch ni g ht service status.

NOTE:

In either case, a match for the alternate service hours for the day of week is performed first.

■ Day of Week

This column lists the seve n days of the week. It cannot be changed.

■ Day Service Hours (Start Time and End Time)

This pa i r of col um n s lists the sta rt and end times for day service on the specified day of week. Use 24-hour time (00:00 to 23:59) to specify start and end times. The e nd ti m e must b e la t e r than the start time. For night service only, leave the columns blank. For day service only, specify start time as 00:00 and end time as 23:59.

■ Alternate Service Ho ur s (Start Time and End Time)

This pa i r of col um n s lists the sta rt and end times for alternate service on the specified day of week. Use 24-hour time (00:0 0 to 23:59) to sp ecify start and end times. The end time must be later th an the start time.

2-14 Issue 2.0 December 1995

Worksheet C: Business Schedule

Customer: Prepared by: Phone Number: Date: Intuity Location/Name

Business Schedule:

Follow Switch Night Service Status (y/n)?

Day Service Hours Alternate Service H ours

Day

Week

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Start

Time

(hh:mm)

End

Time

(hh:mm)

Start

Time

(hh:mm)

End

Time

(hh:mm)

Issue 2.0 December 1995 2-15

Holiday Schedules

A holiday schedule allows a business to specify appropriate greetings and automated attendant service based on holidays.

There can be a maximum of four holida y schedule s, each with up t o 26 holidays. Each holiday schedule is ass ociated wit h specific called nu mbers (which may be trunk numbers). Each holiday schedule is created from “Worksheet D: Holiday Schedule.” This worksheet has the following fields and columns:

■ Holiday Schedule

This field contains the name of the holiday schedule. Default names are “holn” where “n” is 1, 2, 3, or 4. The holiday schedule can be referred to in the Routing Table by either its name or number.

■ Holiday Name

This column contains the name of the holiday. It is used only for documentation.

■ Date

This column contains the date (mm/ dd) to be used for matching.

■ Mailbox

This column contains the automat e d atten dant mailbox to be substituted for the c alled numb er if a match is found in the “Date” column. This mailbox does not need to correspond to an extension on the switch.

2-16 Issue 2.0 December 1995

Worksheet D: Holiday Schedu le

Customer: Prepared by: Phone Number: Date: Intuity Location/Name

Holiday Schedule:

Holiday Name Date (mm/dd) Mailbox

Issue 2.0 December 1995 2-17

Holiday Schedule:

Holiday Name Date (mm/dd) Mailbox

2-18 Issue 2.0 December 1995

Implementing the Integration

This chapter explains how to implem ent the int egratio n b et ween the MERLIN LEGEND system and the Intuity system. It includes all ste ps necessary to get the system up and running for both acceptance testing and cut-to-service.

Hardware Platform Installation

Before b e ginning any other task, co m p l e te the hardware installation ch e cklist in Chapter 1 of the appropriate d ocument for the hardware platform you are using:

■

Intuity MAP/5 Installation Ch ecklist ,

■

Intuity MAP/40 Installation Checklist,

■

Intuity MAP/100 Installation Checklist,

The hardware installation checklist will refer you to the appropriate sections in the hardware installation document for the hardware platform you are usin g .

If you have not performed the tasks in the installation documents, compl ete the tasks now.

Hardware Platform Connection

When the basic hardware installation tasks are comp l ete , use the information in Chapter 4 of this document to connect the hardware platform to the MER LIN LEGEND sy st e m a n d to any a djunct equipment.

585-310-154

585-310-155

585-310-156

Issue 2.0 December 1995 3-1

Completing the Software Installation

All basic software is installed at the factory before shipment. To complete the software installat ion a n d c u stom ize the system, refer to the softwa re install ati on checklist in Chapter 2 of the

Complete the Intuity software installation c h ecklist u p to, but not including, the task “A dminist er the Switc h . ”

Intuity Inst all ati on Checklist,

585-310-161.

The software installation checklist refers you to the appropriate sections in

Software Installation for Release 3.0,

MERLIN LEGEND Initial Administration

Before the MERLIN LEGEND system and the Intuity system can communicate, you must perform basic initial administration on the M ERLIN LEGEND system.

NOTE:

These procedures correspond to the step “Administer the Switch” in Chapter 2 of the appropriate

The followin g procedures should be performe d b efore pr oceeding with the remainder of the Intuity system software config uration or the init ial Intu ity s yst em adm ini strat ion:

1. Renumber the MERLIN LEGEND system for a consistent 3-di git or 4-digit dia l p lan. Use the renumbering information on Forms 2a, 2b, 2 c , an d 2d that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The MERLIN LEGEND system programming procedure is described in Chapter 5, ‘‘MERLIN LEGEND Switch Administratio n’’.

585-310-160.

Intuity Installation Checklist

Intuity

3-2 Issue 2.0 December 1995

2. Assign an in tegrated VMI calling group with linear hunt type, as defined on

NOTE:

the Group Calling form (Form 7d for Release 3.0; Form 6e for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The MERLIN LEGEND system programming procedure is described in Chapter 5, ‘‘MERLIN LEGEND Switch Adm inist rati o n’’ in this b ook.

Do not assign the trunks to the integrated VMI calling group at this time. Do not set the integrated VMI calling group as the receiver for the coverage group at this time. The Intuity system is not set up to handle the calls yet, an d c allers will not receive the correct service.

3. Ass i g n the Tip /Ring voice ports to the integrated VMI calling group defined on the Group Calling form (Form 7d for Release 3.0; Form 6e for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Integration’’ in this boo k. The MERLIN LEGEND syst e m programming procedure i s described in Chapter 5, ‘‘MERLIN LEGEND Switc h A dm i n i s t r a t i o n ’ ’ in this book.

Intuity System Initial Administration

Before the Intuity system and the MERLIN LEGEND sy st em c a n co mmunicat e, you must perform basic initial administration on the In tui ty syst em.

NOTE:

These procedures correspond to the following steps in Chapter 2 of the ap propri ate

■ Administ er the Int uit y Switch Interf ace on Intuity — See Step 1.

■ Map Channels to Switch Extensions — See checklist. Use the

Intuity Installa tio n Checklist

extension and service information on Worksheet

Informati on for In st all ati on

Channel

that you filled out following the

instruct i ons in Chapter 2, ‘‘Planning the Inte gration’’ in this book.

■ Verify Channel State — See checklist.

■ Assign Service to Channels for Testing — See checklist.

■ Test Eac h Channel — See checklist.

■ Assign Services to Called Numb e rs — See S tep 2.

■ Map Services to Channels for Operati on — See Step 3.

■ Administer Intuity AUDIX Parameters an d Basic Features — See

Step 4.

Issue 2.0 December 1995 3-3

The followin g procedures should be performe d b efore pr oceeding with the remainder of the Intuity system software inst alla tion :

1. Stop the voice system, set the number of digits in the dial plan, and restart the voice system. Use the number of di g its inform at ion on Worksheet A that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The Intuity system p rogramming procedure is described in the “Set number of Digits in Dial Plan” section of Chapter 6, ‘‘Intuit y System A dm i n istra tion ’’ in this book.

2. Administer the assigned service to called number information. Use the service and called number information on W orksheet

Services to Called Number

Chapter 2, ‘‘Planning the Integration’’ in this b ook. The Intui t y sy s tem programming procedure i s described in the “Assign Services to Called Numbers” section of Chapter 3, “Init ial Platform Administrat ion and Test”

Intuity Software Installati on for Release 3.0,

3. Administe r ch annel inf orm ati on for inst allat ion . Use the extension and service information on Worksheet you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The Intuity system p rogramming procedure is described in the “Map Services to Channels for Op erati on” section of Chapter 3, “I nit ial Platform Administrat ion and Test” in

Installatio n for Release 3.0,

4. Set the system parameters required for MERLIN LEGEND system. Use the parameter information on Worksheet

Features: Transfe r Con siderations

instructions in Chapter 2, ‘‘Planning the Integration’’ in this book. The Intuity system programming procedure is described in the “Administer Intuity AUDIX Parameters and B a sic Features” section of Chapter 4, “I ntui ty AUD IX Admini strat ion a n d Test” in

Release 3.0,

585-310-160.

that you fi lled out following the instructions in

585-310-160.

Channel Inform at ion fo r Instal lat ion

585-310-160.

Intuity AUDIX System Parameters

that you filled out following the

Intuity Software Installati on for

Services for Assign

Intuity Software

that

3-4 Issue 2.0 December 1995

Perform Ac cep tance Testing

For acceptance testing, you must perform a d m inist rati on on b oth the MERLIN LEGEND sy st e m an d t he Intuity s ystem. Then, you make test c alls to check functionality. The major difference between a c c ep t ance testin g and cu t-toservice is the smaller number of subscribers and the more limited functionality tested.

NOTE:

These procedures correspond to the following steps in Chapter 2 of the ap propri ate

■ Add Test Subscribers 1 and 2

■ Test Call Answer and Voice Mail

■ Remove Test Subscribers 1 and 3

You must perform the following tasks to administer a MER L IN LE GEND switch for acceptance tests:

1. Select two subscribers from among the stations listed on Form 2a as having Intuity AUDIX call coverage and defined by Forms 4b, 4d, 5a, or 5b. If you are working during business hours, request that the MERLIN LEGEND System Administrator select the subscribers so that business will not be disturbe d .

Intuity MAP/n Installati on Checklist

Use the MERLIN LEGEND system programmin g p rocedure described in Chapter 5, ‘‘MERLIN LEGEND Switch Administration’’ in this book to add the extensions of the selected subscribers to the coverage group. The coverage group was defined on the Group Coverage form (Form 7c for Release 3.0; Form 6d for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Integration’’ in this book.

2. Select the same two subscribers from among those d efined on the Intuity system using Worksheet filled out in Chapter 2 of

Int u ity AUDIX Subscriber Administration

Intuity New System Planning for Release 3.0.

that you

Add the selecte d su bscribers to the Intui ty system. Use the Intuity system ad d subscriber procedure described in Chapter 10, “INTUITY AUDIX Cutto-Service Procedures” of

Intuity Software Installation f or Release 3.0

3. Connect the coverage group to the integrated VMI calling g roup by using the programming procedure describe d in Chapter 5, ‘‘MERLIN LEGEND Switc h A dm i n i s t r a t i o n ’ ’ in this book. The calling group was defined on the Group Calling form (Form 7d for Release 3.0; Form 6e for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in this b ook.

4. Make test calls to each subscriber, but d o not answer the calls. The Intuity system should provide call answer se rvic e f or the se ca l ls.

Issue 2.0 December 1995 3-5

5. While listening to the first s ub scriber’s greeti n g, enter , , the other subscriber’s extension, and .

Verify that the call is transferred to the second subscriber.

6. Make test calls d irectly from t h e s u bscriber stations to the calling group. The Intu ity system should provide voice mail service for these calls.

Administer and Test Optional Intuity Packages

Return to the Software Installat ion Checklist, Chapter 2 at the step marked “Test Intuity AUD IX Multilingual feature.”

Continue with the sof tware inst alla tio n c h ecklist u p to the step marked “A dminist er Switch for Cut -to-Servi ce.”

NOTE:

This section of the Software Installation Checklist includes adm inistration of the In tuity AUDIX subscriber s, outcalling, automated attendant menus , greetings, etc.

Administer Automated Attendant Enhancements

* 8

Before final switc h ad m inist rati on, enter the Routing Table, Business Schedules and Holiday Schedules d efin e d on Worksheets B, C, and D.

NOTE:

The b u si ness sched ules a n d holi day schedules must b e ent ered be fore they can be referenced in the routing table. Therefore, the routing table must be ent ered last.

1. Enter the Business Schedules using the information on Worksheet C that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The Intuity system p rogramming procedure is described in the ‘‘Entering the Business Schedules’’ section of Chapter 6, ‘‘Intuit y System A dm i n istra tion ’’ in this book.

2. Enter the Holiday Schedules using the information on Worksheet D that you filled out following the instructions in Chapter 2, ‘‘Planning the Integ ratio n’’ in th is b ook. The Intuity system p rogramming procedure is described in the ‘‘Entering the Ho l iday Schedules’’ section of Chapter 6, ‘‘Intuit y System A dm i n istra tion ’’ in this book.

3-6 Issue 2.0 December 1995

3. Enter the Routing Table using the information on Worksheet B that you filled out following the instructions in Chapter 2, ‘‘ Planning the Integration’’. The Intuit y system programming procedure is described in the ‘‘Entering the Routing Table’’ section of Chapter 6, ‘‘Intu it y Syste m Administr ati on ’ ’ in this book.

Administer MERLIN LEGEND System for Cut-to- Service

At this time, the Intuity system is ready to process calls. The final administration steps on the MERLIN LEGEND system route those calls through the voice ports to the Intuity system. Perform the following steps to cut-to-service:

1. Use the MERLIN LEGEND system programmi n g p rocedure described in Chapter 5, ‘‘MERLIN LEGEND Switch Administration’’ in this book to add the extensions of the remaining subscribers to the coverage group. The coverage group was defined on the Group Coverage form (Form 7c for Release 3.0; Form 6d for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Integration’’ in this book.

NOTE:

The coverage group was connected to the integrated VMI calling group as part of the acceptance test procedure.

2. Use the MERLIN LEGEND system programmi n g p rocedure described in Chapter 5, ‘‘ME RLIN LEG END Switch Administr ati on ’ ’ i n thi s book to direct incoming calls on specifie d trunks to the calling group(s). The calling group was d efined on the Group Calling fo rm (Form 7d for Release 3.0; Form 6e for Release 2.0) that you fill e d out following the instructions in Chapter 2, ‘‘Planning the Integration’’ in this b ook.

The integration is now c omp l e te with the exception of networking.

Issue 2.0 December 1995 3-7

Administer Networking

If your system includes analog (AMIS) or digital networking, return to the Sof tware Installatio n Checklist, Chapter 2, to the step marked “Administer Analog Networking.”

Continue to the end of the soft ware inst allat ion c he cklist.

3-8 Issue 2.0 December 1995

Connectivity

This chapter cont ains inf orma tion that d escribes the hardware com ponents an d connections involved in connecting an Intuity system and a MERLIN LEGEND system:

■ Configuratio n d escriptions that explain each of the components required

to establish a link between the Intuity syst em and the switch or other adjuncts.

■ Wiring dia grams that show you the different hardware, physi cal

connections, an d c a bles used to connect the Intuity system, the switch, and other adjuncts.

Read the information in this ch a p t er to understand the basic requirements of

before

connecting the Intuity system, switch, and adjuncts connect the components.

you attempt to

Issue 2.0 December 1995 4-1

MERLIN LEGEND Voice Port Requirements

The Intu ity system voice ports must be c onnected to tip/ring ports on a Basic Telephone Module (BT M- 012). The MERLIN LEGEND system must contain a ring generator for ringing the BTM ports on

There are two limitations on the num be r of Intuit y voice ports that can be connected to the same BTM:

■ Ring Blocking

A maximum of four port s on a BTM can be rung at any one time. Due to this limitation, a maximum of eigh t ports on a BTM can be used for Intuity voice ports.

■ Touch-Tone Receivers (TTR)

Two TTRs are provided on each BTM. Unless a dditional TTRs are available, a maximum of four ports on a BTM can be used for Intuity voice ports. Additional TTRs are provided on 400 GS/LS/TTR, 400 LS/TTR and other ci rcuit mo d u les. A pproximately one TTR is req uired for each two Intuity voice ports, but the level o f system activity may make TTR s on other circuit modules unavailable for Intuity voice port use. Consult the MERLIN LEGEND Commu nication System documentation for more d etails.

As a general rule, use a separat e BTM board for every four ports unless additional Touch-Tone receivers are available. Use a maxi mum of ei g ht p orts when additional Touch-Tone receivers are available.

each carrier

that has a BTM board.

Unused BTM ports may b e used for single-line sets (SLS), fax machines, mode ms, a n d p hant om statio ns (an assigned extension with no physical telephone set). The limitation is based on the number of ports that may require

All

ringing at the same time.

The recommendations in Table 4-1 should be followed for devices that may

ring.

Table 4-1. BTM-012 Ringing Capacity

Intuity Voi ce Port s Ringing SLS , Mod ems, FAX

80 70 61 52 42 33 23 14

unused ports can be used for devices

that will never

4-2 Issue 2.0 December 1995

Intuity System Connections

Use the informatio n an d d i a grams in this section to connect or verify the connections for the Intuity system with a MERLIN LEGEND switch.

IVC6 Connection s

There are two methods com monly used to connect IVC6 boards:

■ Using an 885A adapter to c onnect to RJ11C connections

■ Connecting to a type 104B connecting block

Connect IVC6 Boards Using 885A Adapter:

Connect IVC6 boards using an 885A adapter as follows:

1. Make sure tha t the line pairs were run individually (RJ11C).

2. Use a typ e 885A ada p ter to c o n sol i d ate t he six individual line pairs into three pairs in each of two cables. (See Figure 4-1.)

3. There is an a d hesive strip on the back of the 885A adapter. Remove the protective coating paper, and attach the 885A adapter in a convenient place.

4. Use the supplied 6-conductor modular cables b e t ween the IVC6 board and the adapter.

5. Use the supplied 2- or 4- conductor modular cables between the a da p t er and the RJ11C modular jacks.

6. Label th e connections in the space provided on the 885A adapter.

NOTE:

The la bel on t he 885 A adapte r refers to an IVP6. This should be interpreted as an IV C6.

Issue 2.0 December 1995 4-3

USOC RJ25C

D6AM-87

1 2 3

D6AM-87

4 5 6

Lines 1-2-3

IVP6#

Lines 4-5-6

Figure 4-1. Connecting IVC6 Boards Using 885A Adapt er

Connect IVC6 Boards Using 104A Conn ecti ng Blo cks:

Connect IVC6 boards using type 104A connecting blocks as follows:

Line 1 EXT:

Line 4 EXT:

D2R-29

RJ11C

Line 2 EXT:

885A Adapter

Line 5 EXT:

RJ11C

D2R-29

Line 3 EXT:

Line 6 EXT:

D2R-29

RJ11C

D2R-29

RJ11C Line 1 Line 2 Line 3Line 4 Line 5 Line 6

D2R-29

RJ11C

D2R-29

RJ11C

1. Make sure tha t the line pairs were run together t o type 104A connecting blocks or equivalent. (See Figure 4-2.)

2. Use the supplied D6AM 6-conductor modular cables between the IVC6 board and the type 104A connecting block.

NOTE:

This is one of many ways to connect IVC6 boards t o the MERLIN LEGEND system using inside building wire. It is s u bject to the same distance limitations as stations. The key element is the connection of the T/R c ircuits to the correct pins on the connecting block jac ks.

4-4 Issue 2.0 December 1995

Insid e bu il di ng W ir i ng t o Switch

104A

104A Connecting Block

USOC RJ25C

D6AM-87

1 2 3

104A Connecting Block (Top)

7 6 5

Figure 4-2. Connecting IVC6 Boards Us ing

Connecting Serial Ports

The Intuity system communicates with various devices t hrough s erial ports . S erial ports are required for:

■ MERLIN LEGEND admi nist ra tio n

■ Optio nal Remote Ma intenance Modem

The numbers in circles are the punch-down connector positions.

1 2 3 4

R6 R5

104A Connecting Block (Bottom)

104A Connecting Blocks

D6AM-87

8 7

7 6 1

2 3

4 5 6

■ Optio nal Call Accounting System

■ Optio nal customer a d m in istrat ion te rmin al(s)

Only MERLIN LEGEND administration and th e Remote Maintenance Modem are constrained to specific ports. Any other connections are made to available ports. There are two bu ilt -i n p orts on th e Int uit y system processors. If three or more devices are required, a Multi-Port Serial Card must be included in the configuration.

■ Built -in Serial Port 1 (COM1, tty00) is used for administering the MERLIN

LEGEND sy st e m .

■ B uilt -in Serial Port 2 (COM2, tty01) is used for the second device. If the

Remote Maintenance Modem is present, it must be conn e c t ed to this port.

Issue 2.0 December 1995 4-5

■ Add-on serial ports (ttyaa through ttyah) o n a Multi-Port Serial Card are

used for the third and subsequent device.

■ The preferred order of connection of the devices is:

— MERLIN LEGEND administ ratio n — optional Remote Maintenance Modem — optional Call Accounting Syste m (SM D R) — opt iona l c ustomer re mot e access terminals or modems

If the M ERLIN LEGEND system is wit hin 50 feet (15 meters) of the Intuity system, and the MERLIN LEGEND syst em an d t h e Intuit y s y st e m sh a re the same power outlet, a direct connection can be mad e between the MERLIN LEGEND adm ini strat ion a n d o p tional SMDR ports an d the Intuity system ports.

If the M ERLIN LEGEND system is fa rther t han 50 feet (15 meters) from the Intuit y system, or the MERLIN LEGEND system an d the Intuity system do not share the same power outlet, data cables from the ME RLIN LE GEND system administration and optional SMDR ports to the Intuity system ports have to be exten d e d wit h Z3A2 ADU cable drivers. Two Z3A2 ADU interface units are required for each cable, one at each end.

The op t iona l Remote Maintenance Modem must b e co-located with the Intuity system processor and must be connected to Serial Port 2.

Optional customer access terminals may be co-located with the Intuity system processor and directly connected to the next available serial port, or one or more modems may be connected to the next available serial port(s) for dial-in access.

Connecting Administratio n Ports Within 50 feet, Same Power Outlet

This method is used only when the MERLIN LEGEND Communications System and the Intuity system are within 50 feet and share the sam e p ower outl et.

The followin g parts are required:

■ DB -9S to DB-25P Adapter (MAP/40 and MAP/10 0 onl y)

■ 355A F Adapter

■ D8W-87 Modular Cord

Refer to Figure 4-3. Connect the MERLIN LEGEND Communications System Admin port and the Intuity system Serial Port 1 (CO M1) b y following these step s :

1. Connect one end of a D8W-87 modular cord to the Ad min (lower) jack of the MERLIN LE GEND Communications System.

2. Connect the other end of the D8W-87 modular cord to a 3 5 5AF adap t er.

4-6 Issue 2.0 December 1995

3. Connect to the Intuity system: — For the MAP/5, connect the 355AF adapter directly to Serial Port 1

(tty00) of the MAP/5.

— For the MAP/4 0 an d MA P/100, connect the 355AF adapter to t he

25-pin end of the DB-9S to DB-25P adapter and then connect the 9pin end of that adapter to port COM1 (tty00) of the MAP/40 or MAP/100.

Intuity System

Processor

MAP/40

MAP/100

DB-9S to DB-25P

Adapter

COM1

Port

355AF Adapter

MAP/5

Serial Port 1

355AF Adapter

Figure 4-3. Connecting Admin Ports Within 50 Feet

and Same Power Outlet

Connect Admin Ports More Than 50 feet/Different Power Outlet

This method is used only when the MERLIN LEGEND Communications System and the Intuity system are more than 50 feet apart or do not share the same power outlet.

NOTE:

The ME RLIN LEGEND system does not support out of building operation of the Intuity system.

D8W-87

Modular Cord

Max 50 Feet

ADMIN

Port

MERLIN LEGEND

Communications System

The following parts are required:

■ DB -9S to DB-25P Adapter (MAP/40 and MAP/10 0 onl y)

■ 355A F Adapter

■ Three D8W-87 Modular Cords

Issue 2.0 December 1995 4-7

■ M7-U 87 Crossover Cable

■ Two (2) Z3A2 ADUs

■ Two M8AJ-87 Ca b les

■ D8AM-87 Modular Crossover Cable

■ Two (2) 400B2 Adapters

■ Two (2) D6AP-87 Modular Cords

■ Two (2) 248B Adapters

■ Two (2) 2012D Power Transformers

NOTE:

The combi n a t ion of a Z3A2 ADU and a M8AJ-87 cable is equivalent to a Z3A4 ADU. You must or d e r b oth p ieces (one of each).

NOTE:

Inside wire must b e 4-pair, suitable for data; type 3 UTP data cab le or better.

Refer to Figure 4-4. Connect the MERLIN LEGEND Communications System Admin port and the Intuity system Serial Port 1 (CO M1) b y following these step s :

1. Connect one end of a D8W-87 modular cord to the Admin (lower) modular jack on the MERLIN LEGEND Communications System.

2. Connect the other end of the D8W-87 modular cord to a 3 5 5AF adap t er.

3. Connect the 355AF adap ter to one end of an M7-U87 crossover cable.

4. Connect the o the r end of th e M7-U87 crossover cabl e to th e matching end of a M8AJ-87 c able.

5. Connect the o ther end of the M8AJ-87 cable to the matching connector on a Z3A2 ADU.

6. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on the Z3A2 ADU.

7. Connect the other end of the D8W-87 modular cord to the modular jack end of a D8AM-87 crossover cord.

8. Connect the modular plug end of the D8AM-87 crossover cord to the matching modular jack on a 400B2 adapter.

9. Plug the 400B2 adapter into the wall jack leading to the Intuity system site.

10. Connect one end of a D6AP-87 modular cord to the 400B2 adapter.

11. Mount a 248B adapter to a 2012D power transformer.

12. Connect the other end of the D6AP-87 modular cord to the 248B adapter.

13. Plug the 201 2D p ower transf orme r into an AC p ower outle t.

4-8 Issue 2.0 December 1995

MERLIN LEGEND Communications System

Processor

M7-U87

Crossover

Cable

355AF

Adapter

D8W-87 Modular Cord. Maximum 50 Feet. Connect to Admin (lower) Jack.

M8AJ-87

Z3A2-ADU

2012D Power Transformer

248B Adapter

D8W-87

AC Power

Outlet

Wall Jack

Building Wiring to Intuity System Site

Figure 4-4. Connecting Admin P orts More Than

50 Feet/Different Power Outlet

D6AP-87

400B2 Adapter

D8AM-87

Crossover

Issue 2.0 December 1995 4-9

Go to the Intuity system site to cont inue th e c o nnection. Refer to Figure 4-5.

Figure 4-5. Connecting Admin P orts More Than

14. Connect to the Intuity system:

15. Connect the other end of the M8AJ-87 cab le to the Z3A 2 ADU.

16. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on the Z3A2 ADU.

17. Connect the other end of the D8W-87 modular cord to a 400 B 2 ad a p t er.

18. Plug the 400 B2 ad a p t er into the wall jack from the Comm unica tions System site.

19. Connect one end of a D6AP-87 co r d to the 400B 2 a d a p t er.

50 Feet/Different Power Outlet

— For the MAP/5, connect one end of a M8AJ-87 cable direct ly to

Serial Port 1 (tty00) of the MAP/5.

— For the MAP/4 0 an d MA P/100, connect one end of a M8AJ-87

cable to the 25-p in end of the DB-9S to DB-25P adapter, and then connect the 9-pin end of that adapter to port COM1 (tty00) of the MAP/40 or MAP/100.

4-10 Issue 2.0 December 1995

20. Mount a 248B adapter on a 2012D power transform er.

21. Connect the other end of the D6AP-87 cord to the 248B ada pter.

22. Plug the 201 2 D p ower transf orme r into an AC outlet .

Connecting SMDR Ports Within 50 feet, Same Power Outlet

This method is used only when the MERLIN LEGEND Communications System and the Intuity system are within 50 feet and share the same p ower outl et.

The following parts are required:

■ For connect ion to Serial Port 2 (MAP/5) or COM2 (MAP/40 an d MAP/100):

— DB-9 S to DB-25P Adap te r — 355AF Ada p ter — Z200A EMI Filter Modu lar Cord

■ For connection to first availab l e p ort on th e Mult i-Port Serial Card:

— Multi-Port Serial Card (if not already installed) — 6 posit ion, 6 c onductor straight-through modular cord (supplied

with Multi-Port Serial Card)

— DTE 4/6-to-DB-25P Adapter (supplied with Multi-Port Serial Card)

NOTE:

This ad a pt er ha s slanted s id es as shown in the fig u re.

— 355AF Ada p ter — Z200A EMI Filter Modu lar Cord

Connect to Serial Port 2 (COM2) if it is available and if it is not reserved for use by a R emote Maintenance Modem. If Se rial Port 2 (COM2) is not available, connect to the first available port on the Multi-Port Serial Card.

Connecting to Serial Po rt 2 (COM2 )

To connect to Serial Port 2 (COM2), refer to Figure 4-6. Connect the MERLIN LEGEND Commu nications Syst em SMDR port and the Intuity syst em p ort b y following these ste p s :

1. Connect the short end of the Z200A EMI Filter modular cord to the SMDR (upper) jac k of the MERLIN LEGEND Communications System.

2. Connect the long end of the Z200A EMI Filter modular cord to a 355AF adapter.

Issue 2.0 Dec e mber 1995 4-11

3. Connect the 355AF adapter to the matching connector of a 9-pin-to-25-pin adapter.

4. Connect the other end of the 9-pin-to-25-pin adapter to the Serial Port 2 (MAP/5) or COM2 (MAP/40 and MAP/100) of the Intui ty syst em .

Intuity System

MAP/5

Serial Port 2

MAP/40 &

MAP/100

COM2

DB-9S to DB-25P Adapter Cable

355AF Adapter

Long End

Z200A EMI Filter

Communications System

Max 50 Feet

Figure 4-6. Connecting SMDR Ports Within 50 Feet and

Same Power Outlet (Serial Port 2 or COM2)

Connecting to First Avai lab le Serial Port on Multi-Port Serial Card

MERLIN LEGEND

Processor

Short

End

SMDR

Port

To connect to the first available port on th e Mult i-Port Serial Card, refer to Figure 4-7. Connect the MERLIN LEGEND Communications System SMDR port and the Intuity system port by following these steps:

1. Connect the short end of the Z200A EMI Filter modular cord to the SMDR (upper) jac k of the MERLIN LEGEND Communications System.

2. Connect the long end of the Z200A EMI Filter modular cord to a 355A adapter.

3. Connect the 355A adapter to the 25-pin side of the DTE 4/6-to-DB 25P adapter.

4. Connect one end of the 6-position, 6-conductor modular cord to the DTE 4/6-to-DB 25P adapter.

5. Connect the other end of the modular cord to the first available port on the Multi-Port Serial Card.

4-12 Issue 2.0 December 1995

Intuity System

Multi-Port

Serial Ports

First Available

6P6C Modular cord

Card

Port

DTE 4/6-toDB 25P Adapter

355AF Adapter

Figure 4-7. Connecting SMDR Ports Within 50 Feet and

Same Power Outlet (Multi-Port Serial Card)

Connecting SMDR Ports More Than 50 feet/Different Power Outlet

Long End

Communications System

Short

Z200A EMI Filter

Max 50 Feet

MERLIN LEGEND

Processor

End

SMDR

Port

This method is used only when the MERLIN LEGEND Communications System and the Intuity system are more than 50 feet apart or do not share the same power outlet.

NOTE:

The ME RLIN LEGEND system does not support out of building operation of the Intuity system.

The following parts are required for connection to Serial Port 2 or CO M2:

■ D B -9S to DB-25P Adapt e r (f o r connection to Serial Port 2 on M AP/5 or

COM2 on MAP/40 or MAP/100 only)

Issue 2.0 Dec e mber 1995 4-13

The followin g parts are required for connection to the Multi-Port Serical Card:

NOTE:

■ Multi-Port Serial Card (if needed and not already installed)

■ 6 p osit ion, 6 c o n ductor straight-through modular cord (for connection to

Multi-Port Serial Card only, su p pl ied with Multi-Port Serial Card)

■ DTE 4/6-to-DB -25P Adapter (for connect ion to Multi-Port Serial Card only,

supplied with Multi-Port Serial Card)

This ad a pt er ha s slante d s i d es as shown in Figure 4-9.

The followin g parts are required for either ty p e of connection:

■ 355AF Adapter

■ Z200 A EMI Filter Mod u lar Cord

■ Two D8W-87 Modular Cords

■ M7-U87 Crossover Cable

■ Two Z3A2 ADUs

■ Two M8 AJ-87 Cab le

■ D8AM-87 Modular Crossover Cable

■ Two 400B2 A d a p te rs

■ Two D6 A P-87 M odular Cord s

■ Two 248B Adapters

■ Two 2012D Power Transformers

NOTE:

The combi n a t ion of a Z3A2 ADU and a M8AJ-87 cable is equivalent to a Z3A4 ADU. You must or d e r b oth p ieces (one of each for Admin port, another of each for SMDR port) .

Inside wire must b e 4-pair, suitable for data; type 3 UTP data cab le or better.

Connect to Serial Port 2 (COM2) if it is available and if it is not reserved for use by a R emote Maintenance Modem. If Serial Port 2 (COM2) is not available, connect to the first available port on the Multi-Port Serial Card.

Refer to Figure 4-8. Connect the MERLIN LEGEND Communications System SMDR port a n d the Intuity system by followin g these step s :

1. Connect the short end of the Z200A EMI filter mo d ular cord to the SMDR (upper) modular jack on the MERLIN LEGEND Communications System.

2. Connect the long end of the D8W -87 modular cord to a 355AF adapter.

4-14 Issue 2.0 December 1995

3. Connect the 355AF a dap ter to one end of an M7-U87 crossover cable.

4. Connect the o the r end of th e M7-U87 crossover cabl e to th e matching end of a M8AJ-87 c able.

5. Connect the o ther end of the M8AJ-87 cable to the matching connector o n a Z3A2 ADU.

6. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on the Z3A2 ADU.

7. Connect the other end of the D8W-87 modular cord to the modular jack end of a D8AM-87 crossover cord.

8. Connect the modular plug end of the D8AM-87 crossover cord to the matching modular jack on a 400B2 adapter.

9. Plug the 400B2 adapter into the wall jack leading to the Intuity system site.

10. Connect one end of a D6AP-87 modular cord to the 400B2 adapter.

11. Mount a 248B adapter to a 2012D power transformer.

12. Connect the other end of the D6AP-87 modular cord to the 248B adapter.

13. Plug the 201 2D p ower transf orme r into an AC p ower outle t.

Issue 2.0 Dec e mber 1995 4-15

MERLIN LEGEND Communications System

Processor

M7-U87

Crossover

Cable

355AF

Adapter

Z200A EMI Filter Cord. Maximum 50 Feet. Connect to SMDR (upper) Jack. Short End Toward MERLIN.

Building Wiring to Intuity System Site

M8AJ-87

Wall Jack

Z3A2-ADU

2012D Power Transformer

248B Adapter

400B2 Adapter

AC Power

D6AP-87

D8W-87

Outlet

D8AM-87

Crossover

Figure 4-8. Connecting SMDR Ports M ore Than

50 Feet/Different Power Outlet

Go to the Intuity system site to cont inue th e c o nnection. Refer to Figure 4-9.

4-16 Issue 2.0 December 1995

Figure 4-9. Connecting SMDR Ports More Than

14. Connect to the Intuity System:

15. Connect the other end of the M8AJ-87 cab le to the Z3A 2 ADU.

16. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on a Z3A2 ADU.

17. Connect the other end of the D8W-87 modular cord to a 400B2 adapter.

18. Plug the 400 B2 ad a p t er into the wall jack from the Comm unica tions System site.

50 Feet/Different Power Outlet

— To connect to Serial Port 2 on the MAP/5 or COM2 on the MAP/40 or

MAP/100, connect the 9- pin end of the 9-pin-to-25-pin ad apter to Serial Port 2 on the Intuity system . Then c o nnect one end of an M8AJ-87 c able to the 25-pin en d of the 9-pin-to-25-pin ada pter.

— To connect to the first available port on th e Mult i-Port Serial Ca r d ,

connect one end of the 6-position, 6-conductor modular cord to the port. Connect the other e n d of the modular cord to the DTE 4/6-toDB-25P Adapter. Then connect one end of an M8AJ-87 cable to the other end of the DTE 4/6-to-DB-25P adap ter

Issue 2.0 Dec e mber 1995 4-17

Networking

19. Connect one end of a D6AP-87 co r d to th e 400B 2 a d a p t er.

20. Mount a 248B adapter on a 2012D power transform er.

21. Connect the other end of the D6AP-87 cord to th e 248B a dapter.

22. Plug the 201 2 D p ower transf orme r into an AC outlet .

Networking is an

op t ional

application on Intuity systems connected to the MERLIN LEGEND system. MERLIN LEGEND system supports Intuity low-spee d digital networking and AMI S analog networking. High-speed digital networking is not supported since the MERLIN LEGEND syst em does not support the DCP protocol.

There are two methods f or configuring low-spe ed d igital networking with the MERLIN LEGEND system:

■ If the MERLIN LEGEND system has DID lines, Intuity low-spe ed digital

networking is connected through th e MERLIN LEGEND switch.

■ If the MERLIN LEGEND system does not have DID lines, the connections

use Loop Star t (LS) lines from the Central Office (CO) a n d b ypass the switch.

AMIS Analog Networking requires no special hardware for connectivity since it uses the voice channels already assigned to voice services. (Traffic configuration rules may necessitate the addition of voice channels to absorb the load of AMIS networking.)

In order to support AMIS Analog Networking, the MERLIN LEGEND system must be configured to send incoming calls on external lines directly to AUDIX. (Touchtone codes on the incoming calls identify the calls as AM IS networking and cause proper call handling.) Many MERLIN LEGEND customers already do this in order to support an automated attendant.

Connecting Low - Speeed D igi tal N etw ork ing

The followin g parts are required:

■ A CCX Bo ard (includes c able and breakout box)

■ Modem (Paradyne

power supply)

■ DB-25 M-M cable

4-18 Issue 2.0 December 1995

COMSPHER E® 3820, includes modular cord and

Refer to Figure 4-10. Connect the Intuity low speed networking by following these steps:

1. Connect one end of the ACCX cab l e t o the connector on the ACCX card.

2. Connect the other end of the ACCX cable to the matching connector on the break-out b ox.

3. Connect one end of the DB-25 M-M cable to the connector marked RS-232-CH1 (2, 3, or 4) on the break-o ut box.

4. Connect the other end of the DB-25 M-M cable to the matching connector on the modem.

5. Connect one end of the modular cord to the jack marked DIAL on the modem.

6. Depending on whether or not the MERLIN LE GEND system is eq u i p ped with DID lines:

not

— If the system does

modular cord t o a RJ11C telephone jack wired to a Loop Start (LS) line from the CO.

— If the system has DID lines, connect the other end of the modular

cord to a MERLIN LEGEND Tip/Ring port that has an assigned DID number.

NOTE:

If building wire is used, it must be type 3 UTP or better. The distance limitation is the sa m e as for a station.

have DID lines, connect the other end of the

7. Connect the power supply connector to the modem.

8. Plug in the power sup ply.

9. Turn on power for the modem.

Issue 2.0 Dec e mber 1995 4-19

Intuity System

ACCX

Card

ACCX Cable

RS232

Ch 1

DCP

RS232

Ch 2

Ch1 & 2

RS232

Ch 3

To ACCX

RS232

Ch 4

Processor

Figure 4-10. Digital Networking Connections

Remote Maintenance

Remote Maintenance is an system. While it is possible to use the “pass through” capability of the System Programming and Maintenance Utility (SPM) for remote maintenance, this usually requires operator assistance to do so. The Remote Maintenance op tion provides simpler operation and a higher level of service.

Paradyne® COMSPHERE 3820 Modem

PHONE DIAL

PWR

DID Lines To Public Network

MERLIN LEGEND

Communications System

optional

application for the MERLIN LEGEND Intuity

DB-25 M-M Cable

NAS DTE

With DID, To Tip/Ring Port

Without DID, To Public Network L/S Line

Wall Jack

AC Power Outlet

The Remote Ma inte nance Mode m must be connecte d to Serial Port 2 (COM2). If Serial Port 2 (COM2) is already in use, you must do the following:

1. Move the device (if any) connected to Serial Port 2 (COM2) to the first available p ort on the Multi-Port Serial Card. See de vic e sp ecific instruct ions else where in this chapter.

2. Readminister the application formerly using Serial Port 2 (COM2) to use the serial port now conne cted on the Multi-Port Serial Card.

3. Connect the Remote Maintenance Modem to Serial Port 2 (COM2).

4-20 Issue 2.0 December 1995

The following parts are required:

■ DB -9S to DB-25P Ada pter

■ RS-232 M-F c abl e

■ Modem (Paradyne COMSPHERE 3820, includes modular cord and power

supply)

Refer to Figure 4-11. Connect the Intuity Remote Mai ntenance Modem by following these ste p s :

1. Connect the small end of the DB-9S to DB-25P adapter to Serial Port 2 on the MAP/5 or COM2 on the MAP/40 or MAP/100.

2. Connect the matching end of the DB-25 M-F cable to the large end of the DB-9 S to DB-25P ad a p ter.

3. Connect the other end of the DB-25 M-F cable t o the matching connector on the modem.

4. Connect one end of the modular cord supplie d wit h the m odem t o the jack mar ked DIAL on the modem.

5. Depending on whether or not the MERLIN LE GEND system is eq u i p ped with DID lines:

not

— If the system does

have DID lines, connect the other end of the modular cord t o a RJ11C telephone jack wired to a Loop Start (LS) line from the CO.

— If the system has DID lines, connect the other end of the modular

cord to a MERLIN LEGEND Tip/Ring port that has an assigned DID number.

NOTE:

If building wire is used, it must be type 3 UTP or better. The distance limitation is the sa m e as for a station.

6. Connect the power supply connector to the modem.

7. Plug in the power sup ply.

8. Turn on power for the modem.

Issue 2.0 Dec e mber 1995 4-21

Intuity System

MAP/5

Serial Port 2

MAP/40 MAP/100

COM2 Port

Processor

DB-9S-to-DB-25P Adapter

Paradyne® COMSPHERE 3820 Modem

PWR

PHONE

DB-25 M-F Cable

DIAL NAS DTE

Without DID, To Public Network L/S Line

Wall Jack

Figure 4-11. Remote Maintenance Connections

Remote Access

Local Access to the Intuity system is p r o vide d by the keyboard and monitor of the Intuity system. The Multi-User Feature Package and Remote Access is an

optional

convenient to have terminals located on the System Adm inist ra tor’s desk or at other locations. While it is possible to use the “pass through” capability of the MERLIN LEGEND system for remote access , t his usually requires operator assistance. Remote administration allows system administrators to perform dut ies at their desks, saving time and trips when the Intuity system is not cl o se by.

DID Lines To Public Network

With DID, To Tip/Ring Port

AC Power Outlet

MERLIN LEGEND

Communications System

application for the MERLIN LEGEND Intuity s yst em . It is som et im es

NOTE:

Only one user can be l ogg ed onto the Intuit y system at a time unle ss the Multi-User Feature Package has been installed. With the Multi-User Feature, the Intuity system can accommodate up to four simultaneous logins.

4-22 Issue 2.0 December 1995

Because the Multi-User Feature Package allows multi p le l o g in se ssio ns, it is possible to delegate Intuity system administration d uties to several people. This not only divides up the work neede d to maintain an Intuity system but also gives subscribers and callers several points of contact should a problem occur.

Dedicated Lin e Acc es s

Dedicated line ac c ess can be used when a specific terminal will always b e connected to t he line, that is, when dial-up access is no t required. Dedicate d l i n e access is always to the first available port on the Multi-Port Serial Card. Dedicated line ac c ess can be a ccomplishe d in the following ways:

■ If the termin al is withi n 50 feet of the Intui ty syst em , the termi nal can be

connected dire ctly t o th e Mu lti-Port Serial card using either of the methods shown in Figure 4-12.

■ If the terminal is more than 50 feet from the Intuity system, it can be

connected to the Mu lti-Port Serial card usin g ADUs as line extenders.

In all other cases, re mot e access connections (using dial-up modems) should be used.

Connecting Dedicated Lines w ithin 50 Feet

These methods are used only when the Intuity system and the terminal are within 50 feet.

The following parts are required:

■ Multi-Port Serial Card (if not already installed)

■ 6-position, 6-conductor straight-through modular cord (supplied with

Multi-Port Serial Card)

■ DCE 4/ 6-to-DB -25P Adapter

NOTE:

This ad a pt er ha s slanted s id es as shown in Figure 4-12.

■ DB-2 5 M-F cable

Refer to Figure 4-12. Connect the local terminal by fol lowin g these step s:

1. Connect one end of the 6-position, 6-conductor modular cord to the first available p ort on the Multi-Port Serial Card.

2. Connect the other end of th e modular cord to the DTE 4/6-toDB-25P adapter.

3. Connect the matching end of the DB-25 M-F cable to the DTE 4/6-to-DB25P a dapt er .

4. Connect the other end of the DB-25 M-F cable to the AT&T 715 terminal.

Issue 2.0 Dec e mber 1995 4-23

Intuity System

DTE 4/6-to-DB-25P

Multi-Port Serial Card First Available Port

6P6C Modular Cord

Adapter

DB-25 M-F Cable

AT&T 715

Terminal

Figure 4-12. Local Dedica ted Line Term inal Connec tions

Connecting Dedicated Lines b eyond 50 Feet

This method is used only when the Intuity system and the terminal are more than 50 feet apart.

If the terminal is in a building outside the main building (where the In tui ty system is located), an ADU and an additional protector must be installed in each building. The ADUs and protectors provide both the Intuity system and the terminal protection agai nst exposure to lightning, inadvertent contact with power lines, and power currents induced by nearby power lines. See the installation notes packed with the ADU for more information.

The followin g parts are required:

■ Multi-Port Serial Card (if needed and not already installed)

■ 6 p osit ion, 6 c o n ductor straight-through modular cord (for connection to

Multi-Port Serial Card only, su p pl ied with Multi-Port Serial Card)

■ DTE 4/6-to-DB -25P Adapter (for connect ion to Multi-Port Serial Card only,

supplied with Multi-Port Serial Card)

NOTE:

This ad a pt er ha s slante d s i d es as shown in Figure 4-13.

4-24 Issue 2.0 December 1995

■ Two D8W-87 Modular Cords

■ M7-U87 Crossover Cable

■ Two Z3A2 ADUs

■ Two M8 AJ-87 Cab le

■ D8AM-87 Modular Crossover Cable

■ Two 400B2 A d a p te rs

■ Two D6 A P-87 M odular Cord s

■ Two 248B A d apter s

■ Two 2012D Power Transformers

NOTE:

The combi n a t ion of a Z3A2 ADU and a M8AJ-87 cable is equivalent to a Z3A4 ADU. You must order both pieces (one of each for Admin port, another of each for SMDR port) .

NOTE:

Inside wire must b e 4-pair, suitable for data; type 3 UTP data cable or better.

NOTE:

Local powering of the Z3A2 ADU is optional. Connect to the first available port on th e Mult i-Port Serial Card. Refer to Figure 4-13 Connect the terminal and the Intuity system by fol lowing

these steps:

1. Connect one end of the M7U-87 crossover cable to the terminal.

2. Connect the other end of the M7U-87 cable to the matching end of a M8AJ-87 c ab le.

3. Connect the o ther end of the M8AJ-87 cable to the matching connector o n a Z3A2 ADU.

4. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on the Z3A2 ADU.

5. Connect the other end of the D8W-87 modular cord to the modular jack end of a D8AM-87 crossover cord.

6. Connect the modular plug end of the D8AM-87 crossover cord to the matching modular jack on a 400B2 adapter.

7. Plug the 400B2 adapter into the wall jack leading to the Intuity system site.

8. Connect one end of a D6AP-87 modular cord to the 400B2 adapter.

Issue 2.0 Dec e mber 1995 4-25

9. Mount a 248B adapter to a 2012D power transformer.

10. Connect the other end of the D6AP-87 modular cord to the 248B adapter.

11. Plug the 201 2D p ower transf orme r into an AC p ower outle t.

D8W-87

M7U-87

Crossover

M8AJ-87

Z3A2-ADU

AT&T 715

Optional Power

Terminal

2012D Power Transformer

248B

AC Power

Outlet

Adapter

D8AM-87

Wall Jack

D6AP-87

Crossover Building Wiring to Intuity System Site

Figure 4-13. Connecting Dedicated L ine Terminal More

Than 50 Feet (Terminal End)

Go to the Intuity system site to cont inue th e c o nnection. Refer to Figure 4-14.

400B2 Adapter

4-26 Issue 2.0 December 1995

D8W-87

400B2 Adapter

Building Wiring to Terminal Site

Wall Jack

Intuity System

AC Power

Outlet

D6AP-87

Optional Power

248B Adapter

2012D Power Transformer

Multi-Port

Z3A2-ADU

M8AJ-87

6P6C Modular Cord

DTE 4/6-toDB 25P Adapter

Serial Card First Available Port

Figure 4-14. Connecting Dedicated L ine Terminal More

Than 50 Feet (Intuity End)

12. Connect one end of the 6-position, 6-conductor modular cord to the first available p ort on the Multi-Port Serial Card.

13. Connect the other end of th e modular cord to the DTE 4/6-to-DB-25P Adapter

14. Connect one end of an M8AJ-87 cable to the DTE 4/6-to-DB-25P adapter.

15. Connect the other end of the M8AJ-87 cab le to the Z3A 2 ADU.

16. Connect one end of a D8W-87 modular cord to the modular jack marked WALL on a Z3A2 ADU.

17. Connect the other end of the D8W-87 modular cord to a 400B2 adapter.

18. Plug the 400 B2 ad a p t er into the wall jack from the Comm unica tions System site.

19. Connect one end of a D6AP-87 cord to the 400B2 adapter.

20. Mount a 248B adapter on a 2012D power transform er.

21. Connect the other end of the D6AP-87 cord to the 248B ada pter.

22. Plug the 201 2 D p ower transf orme r into an AC outlet .

Issue 2.0 Dec e mber 1995 4-27

Remote Access (Dial- Up) Conn ec tio ns

Connect to Serial Port 2 (COM2) if it is available. If Serial Port 2 (COM2) is not available, connect to the first available port on the Multi-Port Serial Card.

The followin g parts are required:

■ Multi-Port Serial Card (if needed and not already installed)

■ 6-position, 6-conductor straight-through modular cord (for connection to

Multi-Port Serial Card only, su p pl ied with Multi-Port Serial Card)

■ DTE 4/6-to-DB -25P Adapter (for connect ion to Multi-Port Serial Card only,

supplied with Multi-Port Serial Card)

NOTE:

This ad a pt er ha s slante d s i d es as shown in Figure 4-15.

■ DB-9S to DB-25P A dap ter (fo r connection to Serial Port 2 on M AP/5 or

COM2 on MAP/40 or MAP/100 only)

■ RS-232 M-F cable (for connection to Serial Port 2 on MAP/5 or to COM2 on

MAP/40 or MAP/100 only)

■ Modem (Paradyne COMSPHERE 3820, includes modular cord and power

supply)

Refer to Figure 4-15. Connect the Intui ty Remote Maintenance Modem by following these ste p s :

1. To connect to the Intuity system: — To connect to Serial Port 2 (COM2), c o nnect the small end of the

DB-9P to DB-25S adapter to Serial Port 2 on the MAP/5 or COM1 on the MAP/40 or MAP/100. Then connect one end of the DB-25 M-F cable to the large end of the DB-9P to DB-25S adapter.

— To connect to the first available port on th e Mult i-Port Serial Ca r d ,

connect one end of the 6-position, 6-conductor modular cord to the port. Then connect the other end of the modular cord to the DTE 4/6-to-DB-25P a d apter.

2. Connect the other end of the DB-25 M- F cable or the DTE 4/6-to-DB-25P

adapter to th e matching connector on the modem.

3. Connect one end of the modular cord supplied with t he m odem to t he jack

mar ked DIAL on the modem.

4-28 Issue 2.0 December 1995

4. Depending on whether or not the MERLIN LE GEND system is eq u i p ped

NOTE:

with DID lines:

not

— If the system does

have DID lines, connect the other end of the modular cord t o a RJ11C telephone jack wired to a Loop Start (LS) line from the CO.

— If the system has DID lines, connect the other end of the modular

cord to a MERLIN LEGEND Tip/Ring port that has an assigned DID number.

If building wire is used, it must be type 3 UTP or better. The distance limitation is the sa m e as for a station.

5. Connect the power supply connector to the modem.

6. Plug in the power sup ply.

7. Turn on power for the modem.

Intuity System

MAP/5

Serial Port 2

MAP/40 MAP/100

COM2 Port

Multi-Port Serial Card First Available Port

Processor

DB-9S-to-DB-25P Adapter

6P6C Modular Cord

Paradyne® COMSPHERE 3820 Modem

PWR

DB-25 M-F Cable

DTE 4/6-toDB 25P Adapter

PHONE

DIAL NAS DTE

Without DID, To Public Network L/S Line

DID Lines To Public Network

With DID, To Tip/Ring Port

MERLIN LEGEND

Communications System

Figure 4-15. Remote Access Dial-Up Connections

Issue 2.0 Dec e mber 1995 4-29

AC Power Outlet

MERLIN LEGEND Switch Administration

This chapter describes how to administer the MERLIN LEGEND system for integration with the Intuity s ystem . Be sure to have the MERLIN LEGEND system forms that you completed in Chapter 2.

Disconnect Signaling Reliability

Use this procedure to c lassify the d i sconnect signal sent b y the c e n tral office on loop-star t trunks as reliable. The selected setti ng a p plies to all trunks in th e system; trunks cannot be programmed individually. The disconnect signaling reliability does not apply to ground-start trun ks emulat e d on a T1 faci lit y.

To set the disconnect signaling reliability:

1. From the System Programming menu, select Lines and Trunks.

■ On the c o nsole: Select LinesTrunks.

■ On th e PC: Press .

The Lines an d Trunks menu appears.

2. Select Touch-Tone/Loop St art Disconnect.

■ On the co nsole: Select TT/LS Disc.

■ On th e PC: Press .

The TouchTone/LS Disconnect menu appears.

3. Select Loop Start Disconnect.

■ On the c o nsole: Select LS Disconnect.

■ On th e PC: Press .

The LS Reliable Disconnect menu appears.

Issue 2.0 December 1995 5-1

4. Specify the disconnect signal as reliable.

■ On the c o nsole: Select Yes.

■ On th e PC: Press .

5. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

6. Return to the System Programmin g men u.

■ On the c o nsole: Select Exit two times.

■ On th e PC: Press two times.

Group Coverage Member Assignments

Use this procedure to assign a telephone to a coverage group. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers. A coverage group is a group of senders.

NOTE:

This procedure assigns senders.

A maximum of 30 coverage groups is allowed, each with an unlimited number of mem b ers. U p to eig h t receivers can be assigned p er coverage group.

A telephone can be a s ender i n onl y one group; i t can be a receiver for more than one coverage group.

To assign telephones to a coverage group :

1. From the System Programming menu, select Extensions.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

The Extensions menu ap pear s.

2. Access the second screen of the Extensions menu.

■ On the c onsole: Press More.

■ On th e PC: Press .

PgUp

3. Select Group Cover.

■ On the c o nsole: Select Group Cover.

■ On th e PC: Press .

The Group Coverage screen app ears.

5-2 Issue 2.0 December 1995

4. Enter the coverage group number (typically, 30.)

PgUp

5. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

The Group Cover Senders sc reen ap pears.

6. Enter the extension number of the telephone yo u want to pu t in the coverage group.

7. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

8. Repeat Steps 6 and 7 for all extensions.

9. Return to the System Programmin g men u.

■ On the c o nsole: Select Exit two times.

■ On th e PC: Press two times.

Group Calling Member Assignments

Use this procedure to assign an 012 module port to a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.

A maximum of 32 calling groups with a maximum of 20 telephones per group is allowed.

To assign a port to a calling group:

1. Select Extensions.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

The Extensions menu ap pear s.

2. Access the second screen of the Extensions menu.

■ On the c onsole: Press More.

■ On th e PC: Press .

3. Select Group Calling.

■ On the c o nsole: Select Grp Calling.

■ On th e PC: Press .

The Group Calling menu appears.

Issue 2.0 December 1995 5-3

4. Select Members.

■ On the c o nsole: Select Members.

■ On th e PC: Press .

5. Enter the extension number of the calling group. (Generally, use 770, unless it has been renumbered.)

6. Save your e ntry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

7. Enter the extension number of the port you want to assign.

8. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

9. Repeat Steps 7 and 8 for each extension.

10. Return to the System Programming menu.

■ On the c o nsole: Select Exit three times.

■ On th e PC: Press three times.

Group Calling Trunk or Pool Assignments

F10

Use this procedure to assign or remove trunks or pools that rin g directly into a calling group.

Incoming calls on each trunk or pool can b e directed to only one calling group. To reassign a tr unk o r pool t o a new calling group, you mus t re move it from its old

group before making the new assignment. To assign trunks or p ools to ring directly into a calling group:

1. From the System Programming menu, select Extensions.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

The Extensions menu ap pear s.

2. Access the second screen of the Extensions menu.

■ On the c onsole: Press More.

■ On th e PC: Press .

5-4 Issue 2.0 December 1995

PgUp

3. Select Group Calling.

■ On the c o nsole: Select Grp Calling.

■ On th e PC: Press .

The Group Calling menu appears.

4. Select Line/Pool.

■ On the c o nsole: Select Line/Pool.

■ On th e PC: Press .

F10

The Group Calling screen appears.

5. Enter the extension of the calling group (typically, 770).

6. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

7. Enter the Line/Trun k num be r or pool number you want to assign.

NOTE:

If 801, 802, 803, etc. are in p ool 70, then you must s pecify 70.

8. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

10. Return to the System Programming menu.

Hun t Type

Use this procedure to assign the hunt-type pattern to calling groups as linear. When the linear hunting pattern is selected, the system searches for an available group member in the order in which telephones were assigned to the calling group.

To set the hunt-type patter n to linear:

9. Repeat Steps 7 and 8 as required for additional lines/pools.

■ On the c o nsole: Select Exit three times.

■ On th e PC: Press three times.

1. From the System Programming menu, select the Extensions menu.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

The Extensions menu ap pear s.

Issue 2.0 December 1995 5-5

2. Access the second screen of the Extensions menu.

■ On the c onsole: Press More.

■ On th e PC: Press .

PgUp

3. Select Group Calling.

■ On the c o nsole: Select Grp Calling.

■ On th e PC: Press .

The Group Calling menu appears.

4. Select Hunt Type.

■ On the c o nsole: Select Hunt Type.

■ On th e PC: Press .

The Group Calling screen appears.

5. Enter the extension number of the calling group.

6. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

7. Specify the hunt pattern as linear.

■ On the c o nsole: Select Linear.

■ On th e PC: Press .

8. To save your selection an d program the hunt type for another calling group:

■ If the next group extension number is sequential:

— On the co nsole: Select Next and repeat Step 7. — On the PC: Press an d repeat Step 7.

Your previous entry is saved and the next gro u p exten sion number is shown on line 1 of the screen.

■ If the next group extension number is not sequential:

— On the co nsole: Select Enter and repeat Steps 5-7. — On the PC: Press a nd re p eat Ste ps 5-7.

F10

To save your selection when all entries are c omplete:

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

5-6 Issue 2.0 December 1995

9. Return to the System Programmin g men u.

■ On the c o nsole: Select Exit three times.

■ On th e PC: Press three times.

Group Coverage Receiver

Use this procedure to assign a calling group as receiver for a coverage group. Calling group member assignments mu st b e ma d e b e f ore you ass ign the grou p

as a receiver for a coverage group. To assign a calling group as receiver for a coverage group:

1. From the System Programming menu, select Extensions.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

The Extensions menu ap pear s.

2. Access the second screen of the Extensions menu.

■ On the c onsole: Press More.

■ On th e PC: Press .

3. Select Group Calling.

■ On the c o nsole: Select Grp Calling.

PgUp

■ On th e PC: Press .

The Group Calling menu appears.

4. Select Group Coverage.

■ On the c o nsole: Select GrpCoverage.

■ On th e PC: Press .

The Group Calling screen appears.

5. Enter the extension number of the calling group (typic ally, 770.)

6. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

7. Enter the coverage group for which you want to assign the calling group as receiver (typically, 30).

Issue 2.0 December 1995 5-7

8. Save your e ntry.

■ On the c o nsole: Select Enter.

9. Return to the System Programmin g men u.

Group Type

This setting d et e rmines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.

To set the group typ e:

1. From the System Programming menu, select Extensions.

2. Access the second screen of the Extensions menu.

■ On th e PC: Press .

■ On the c o nsole: Select Exit three times.

■ On th e PC: Press three times.

■ On the c o nsole: Select Extensions.

■ On th e PC: Press .

F10

The Extensions menu ap pear s.

■ On the c onsole: Press More.

■ On th e PC: Press .

PgUp

3. Select Group Calling.

■ On the c o nsole: Select Grp Calling.

■ On th e PC: Press .

The Group Calling menu appears.

4. Access the second screen of the Group Calling menu.

■ On the co nsole: Press More.

■ On th e PC: Press .

PgUp

5. Select Group Type.

■ On the c o nsole: Select Group Type.

■ On th e PC: Press .

6. Enter the extension number of the group.

7. Save your entry.

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

F10

5-8 Issue 2.0 December 1995

8. Select Integrated VMI. (For a dedicated IVR group, select Generic VMI.)

■ On the c o nsole: Select Integ VMI.

9. Save your entry.

10. Return to the System Programming menu.

Allowed Lists

Use this procedure to establish Allowed Lists, consisting of telephone numbers that can be dialed from specified telephones, regardless of calling restrictions assigned to telephones.

A maximum of eight lists, numbered 0 through 7, with a maximum of 10 numbers each, numbered 0 th rough 9, is allowed, Each allowed number can be no more than 6 digits (an area code plus an e xchange) or 6 digits with a leading 1, where required.

If you program 0 as the first digit of a list entry, any toll restriction assigned to the station is removed for calls that can be placed by a toll operator.

■ On th e PC: Press .

■ On the c o nsole: Select Enter.

■ On th e PC: Press .

■ On the c o nsole: Select Exit three times.

■ On th e PC: Press three times.

F10

Special characters (such as “pause”) are not permitted in Allowed List entries. To establish Allowed Lists:

1. From the System Programming menu, select Tables.

■ On the c o nsole: Select Tables.

■ On th e PC: Press .

The Tab les m enu appears.

2. Select Allowed List s.

■ On the c o nsole: Select AllowList.

■ On th e PC: Press .

The Allowed List screen appears.

3. Enter the list (l = 0-7) and entry (e = 0-9) number. (If you are programming a sequence, enter the lowest number.)

If you do not enter a list number, List 0 appears.

Issue 2.0 December 1995 5-9

AT&T 585-310-231 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents iii

About This Document

Purpose

Intended Audience

How This Book Is Organized

Conventions Used

Trademarks and Service Marks

Related Resources

How to Make Comments About This Book

MERLIN LEGEND Integration Concepts

Introduction

Switch Integration Concepts

Intuity AUDIX Voice Mail Services

Intuity Intro Voice Response

Por t Considera tions

Intuity Port Administration

Dynamic A lloc atio n or Sha red Ports

Dedicated Al loc at ion

Automated Attendant Enhancements

Automated Attendant Operation Schedule

Automated Attendant Holiday Operation

Automated Atten dan t Ten an t Serv ice Op e ration

Multiple Aut om ated Atten dan ts

Direct to Voice Mail (DV M) But ton

Planning the Integration

MERLIN LEGEND Integration Planning

Application Names

Number Plan

Voice Ports

Intuity AUDIX Subscribers

Loop-Start Reliable Disconnect

Intuity System Trunks

Group Coverage

Group Calling

Restrictions and All owed and Dis al lowed Lists

Night Service

Intuity System Integration Planning

Digits in Dial Pl an

System Feature s

Channel Information for Installation

Assign Service to Called Number

Routing Table

Business Schedules

Holiday Schedules

Implementing the Integration

Hardware Platform Installation

Hardware Platform Connection

Completing the Software Installation

MERLIN LEGEND Initial Administration

Intuity System Initial Administration

Perform Ac cep tance Testing

Administer and Test Optional Intuity Packages

Administer Automated Attendant Enhancements

Administer Networking

Connectivity

MERLIN LEGEND Voice Port Requirements

Intuity System Connections

IVC6 Connection s

Connect IVC6 Boards Using 885A Adapter:

Connect IVC6 Boards Using 104A Conn ecti ng Blo cks:

Connecting Serial Ports

Connecting to Serial Po rt 2 (COM2 )

Networking

Connecting Low - Speeed D igi tal N etw ork ing

Remote Maintenance

Remote Access

Dedicated Lin e Acc es s

Connecting Dedicated Lines w ithin 50 Feet

Connecting Dedicated Lines b eyond 50 Feet

Remote Access (Dial- Up) Conn ec tio ns

MERLIN LEGEND Switch Administration

Disconnect Signaling Reliability

Group Coverage Member Assignments

Group Calling Member Assignments

Group Calling Trunk or Pool Assignments

Hun t Type