AT&T 1040 User Manual
1
User’s manual
1040
4-Line small business
system with
speakerphone
Congratulations
on purchasing your
new AT&T product.
Before using this AT&T product, please
read the Important product information
on pages 50-51 of this user’s manual.
Please thoroughly read the user’s
manual for all the feature operation
and troubleshooting information you
need to install and operate your new
AT&T product. You can also visit our
website at www.telephones.att.com
or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
© 2007 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a
AT&T Intellectual Property licensed to Advanced American Telephones. Printed in China.
STOP!
Do you receive DSL, (Digital subscriber line,) service for highspeed internet access through your telephone line(s) from your
telephone company? If so, you will need to add either DSL
splitters and/or microfilters to your installation. See page 9 of the
installation guide.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268.
CAUTION: To reduce the risk of fire or injury to persons or damage to
the telephone, read and follow these instructions carefully:
• Use only alkaline 9V batteries (size 1604A, purchased separately).
• Do not dispose of the battery in a fire. Like other batteries of this type,
it could explode if burned. Check with local codes for special disposal
instructions.
• Do not open or mutilate the battery. Released electrolyte is corrosive and may
cause damage to the eyes or skin. It may be toxic if swallowed.
• Exercise care in handling batteries in order not to create a short circuit. Do
not allow conductive materials such as rings, bracelets, or keys to touch the
battery. The battery or conductor may overheat and cause harm.
• Use the battery identified for use with this product only in accordance with
the instructions and limitations specified in this manual.
• Observe proper polarity orientation between the battery and metallic
contacts.
• Do not disassemble your telephone. There are no user-serviceable parts
inside. Refer to qualified service personnel for servicing.
User's manual
1040
4-Line small business
system with
speakerphone
Table of contents
Getting started
Introduction .........................................................................................................................................1
Telephone Overview .......................................................................................................................2
Display screen messages .............................................................................................................4
LCD CONTRAST ...........................................................................................................................4
Indicator lights & tones .................................................................................................................6
Indicator lights ............................................................................................................................6
Alert tones ....................................................................................................................................7
Directory card ....................................................................................................................................8
Telephone operation
Basic phone operation ..................................................................................................................9
Lit line indicators .......................................................................................................................9
Making and answering calls .................................................................................................9
Switching among handset, speakerphone and headset mode ...........................12
Timer ................................................................................................................................................12
VOLUME control .........................................................................................................................13
RINGER ON/OFF ........................................................................................................................14
RINGER TYPE ...............................................................................................................................14
DO NOT DISTURB ......................................................................................................................15
Last number redial ....................................................................................................................16
Redial stack ..................................................................................................................................17
Auto-redial ....................................................................................................................................18
Call waiting ...................................................................................................................................19
MUTE ................................................................................................................................................19
Temporary tone dialing ..........................................................................................................19
HOLD ................................................................................................................................................20
Switching between lines ........................................................................................................21
Call privacy ...................................................................................................................................21
Conference calls ........................................................................................................................22
Transfer a call ..............................................................................................................................23
Blind transfer ...............................................................................................................................23
Transfer a call and speak to the receiving party .......................................................24
Answer a transferred call ......................................................................................................24
i
Intercom operation
Intercom overview ...........................................................................................................................25
Intercom ..............................................................................................................................................26
Make an intercom call with the handset .......................................................................26
Make an intercom call with the speakerphone or headset ..................................27
Answer an intercom call ........................................................................................................28
End an intercom or page call ..............................................................................................28
Voice page ...........................................................................................................................................29
Page a specific extension (single-phone page) ..........................................................29
Answer a single-phone page ...............................................................................................30
Page all (system-wide page)................................................................................................31
Answer a system-wide page ................................................................................................32
Room monitor .............................................................................................................................33
Make an intercom conference call ...................................................................................33
One-touch setup and operation
One-touch overview .......................................................................................................................34
One-touch ............................................................................................................................................35
PREFERENCE ................................................................................................................................35
One-touch storage ..........................................................................................................................36
To dial a one-touch number .......................................................................................................38
To view or delete a one-touch number ................................................................................39
To view a one-touch number ..............................................................................................39
To delete a one-touch number ...........................................................................................39
To modify a one-touch number ................................................................................................40
Using a 1080 mailbox
Forwarding to DTAD mailbox ......................................................................................................42
To setup call forwarding ...............................................................................................................43
To turn call forwarding on ....................................................................................................43
To set call forwarding delay time ......................................................................................43
Listening to messages - internal access ..............................................................................44
Appendix A, Glossary ..............................................................................................................45
Appendix B, Time/date .........................................................................................................46
Appendix C, Centrex operation ..........................................................................................47
Set ring delay duration .............................................................................................................47
Answer a delayed ring ..............................................................................................................47
Pick up another station’s line ................................................................................................47
Centrex service call example .................................................................................................48
Appendix D, General product care ...................................................................................49
ii
Appendix E, Important product information ................................................................50
Safety information .......................................................................................................................50
Especially about corded telephones ..................................................................................51
Especially about telephone answering systems ...........................................................51
Appendix F, FCC and ACTA information .........................................................................52
Appendix G, Part 15 of FCC rules .....................................................................................54
Appendix H, Limited warranty .............................................................................................55
Appendix I, Technical specification ...................................................................................58
Appendix J, In case of difficulty .........................................................................................59
Index ....................................................................................................................................................66
iii
Getting started
Introduction
This AT&T Small Business System is expandable to a 16-extension telephone
system. The 1040 telephone is compatible with 1070 and 1080 telephones.
For details, see the Installation Guide. This system is not compatible with any
other AT&T 4-line small business telephones, except for the 1070 and 1080
telephones.
The 1040 telephone is hearing-aid compatible and can be connected to up
to four incoming telephone lines. This telephone features a speakerphone
for handsfree use and a headset jack compatible with most two-band 2.5mm
headsets (sold separately). There are two additional ports available for
connecting the telephone to another device such as a fax machine or modem.
The 1040 allows paging, intercom and call transfers between system telephones
and is capable of connecting three parties in the same conference call.
This telephone also features a 32-number one- and two-touch memory for
faster dialing.
If there is a 1080 telephone in your system that is an auto attendant, it may
record messages for your set.
The 1040 telephone is compatible with Centrex service. Centrex is a special
subscriber service which may be available from your local telephone company
for a fee. If you subscribe to Centrex service, refer to the Centrex operation
section (page 47).
This user's manual contains detailed instructions for using your AT&T Small
Business System 1040 telephone. Please read this manual before using this
1040 telephone.
1
Getting started
Telephone overview
LINE BUTTONS, 1-4
Press to make or answer a call on the desired line (page 9).
While on a call, press to release the call privacy feature
(page 21).
DO NOT DISTURB
Press twice to
activate the Do
Not Disturb feature
(page 40).
Press again to
resume normal use
(page 40).
TRANSFER
Press to transfer
an outside call to
another 1040, or
a 1070, or a 1080
(page 48).
HEADSET JACK
(Beneath the small
rubber flap,) for
2.5mm headset
(AUTO) REDIAL
Press to view the
redial stack (page
18).
Press again to quit.
FLASH
During a call, press to receive
an incoming call if call waiting
service is activated (page 19).
2
Getting started
Telephone overview
Navigation keys
Press to scroll up, down,
left or right while in
the menu.
ENTER
Press until you see the
main menu. Once in the
menu, press to select
an item or save an entry
or setting.
Press and hold to exit
the menu.
HOLD
Press to place an outside call on hold (page
20).
CONFERENCE
Press to create a
three-way conversation (page 22).
INTERCOM
Press to intercom or
page another extension
(pages 26-29).
SPEAKER
Press to turn on the
speakerphone. Press
again to turn off
(page 10).
One-touch keys
Press to make an
intercom call (page
26) or a one-touch
outside call (page 38).
VOLUME
While the telephone
is not in use, press to
adjust ringer volume
(page 13).
During a call, press
to adjust listening
volume (page 13).
HEADSET
Press to turn on the
headset (page 11).
MUTE
Press so that the
other party cannot
hear you.
Press again to resume
the conversation
(page 19).
LOWER
Press to dial a telephone number stored
in the lower location
of a one-touch key
(page 38).
3
Getting started
Display screen messages
LCD CONTRAST
Your set's display provides important information.
SPECIAL OPTIONS
LEVEL-4
LCD CONTRAST
You can adjust the screen contrast to one of eight
levels to optimize readability in different lighting
conditions.
1. Press [ENTER].
2. Press [ ] or [ ] until you see SPECIAL OPTIONS.
Press [ENTER].
3. Press [ ] or [ ] until you see LCD CONTRAST.
4. Press [ ] or [ ] to select the screen contrast
level (1-8).
5. To move to the next feature, press [ ].
-OR-
To exit setup, press and hold [ENTER].
AC FAIL
There is no AC power to the set. If a good battery
is installed, basic phone operation is supported,
(such as making and answering calls on the
handset.) Speakerphone, headset and call privacy
are not supported. The handset volume will be at
the minimum level and only the two lowest levels
will be available for the ringer volume.
DND
DTAD: XX/YY
The Do Not Disturb mode is on.
Flashes when the mailboxes of the DTAD mailbox
1080 telephone are full or when the auto
attendant of the DTAD mailbox 1080 telephone
is off. (XX is the total number of new system
extension messages recorded for this 1040
telephone. YY is the total number of all system
extension messages recorded for this 1040
telephone.)
(EMPTY)
EXT XX RING
The one-touch location is empty.
There is an incoming Centrex call.
continued on next page
4
Getting started
Display screen messages
continued from previous page
INITIALIZING. .
INTERCOM FROM XX
LIST EMPTY
LOW BATT
LOWER The [LOWER] key is pressed for the lower section
PAGE FROM XX
PAGE ALL FROM XX
[ENTER]: ANSWER
SAVED !
TRANSFER FROM XX
The telephone is warming up.
Another system telephone XX is calling (XX is the
extension number).
The redial memory is empty.
There is no spare battery in the telephone or the
battery power is low.
of a one-touch key.
The telephone is on a single page call with
another system telephone XX (XX is the extension
number).
The telephone is on a system-wide page call with
another system telephone XX (XX is the extension
number).
The entry was saved to the one-touch location
successfully.
There is an incoming call transferred from another
system telephone XX (XX is the extension number)
or the auto attendant system.
5
Getting started
Indicator lights & tones
Indicator lights
LINE
Green:
• On when the line is in use.
• Flashing slowly when the line is on hold.
• Flashes quickly when a person has transferred a
• Flashes quickly when there is an incoming auto
• Flashes rapidly when there is an incoming call.
Red:
• On when another telephone in the system is using
• Flashes slowly when the line is on hold by
call on that line.
attendant transferred call on the line.
the line.
another telephone in the system.
(AUTO) REDIAL
When auto-redial is active:
• Flashes when the telephone is dialing the desired
number.
• On between dialing attempts.
DO NOT DISTURB
• On when theOn when the Do Not Disturb function is on.
continued on next page
6
Getting started
Indicator lights & tones
continued from previous page
NEW MSG
• Flashes when there are new system extension
messages. The screen will display ”DTAD: XX/YY”,
with “YY” greater than zero.”
INTERCOM
• On when the telephone is on an intercom call or a
paged call.
• On when the system is busy and the intercom is
unavailable.
• Flashes during an incoming intercom call’s ringing.
HEADSET
• On when the headset is in use.
• Flashes when there is an auto-redial call with the
headset.
MUTE
• On when the microphone is muted.
SPEAKER
• On when the speakerphone is in use.
• Flashes when there is an auto-redial call with the
speakerphone.
Alert tones
Confirmation tone Programming command completed successfully.
One double-beep When the hold reminder feature is on and there
every 30 seconds is a line on hold.
A triple-beep During volume adjustment, the volume level is
at the maximum or minimum.
7
Getting started
MSG
MSG
MSG
MSG
MSG
MSG
Directory card
To write names and/or phone numbers on the directory card, follow the steps
below:
1. Remove the clear plastic cover by inserting a small item such as paperclip
into the hole on the lower right corner.
2. Pull out the directory card.
3. Write the information on the directory card.
4. Replace the directory card and then the plastic cover.
NOTE: There is a replacement directory card in the telephone package. You
can use it to replace the current one on the telephone if necessary.
8
Telephone operation
Basic phone operation
This phone comes programmed to use line 1
(default prime line) for calls if you do not press a
line button. (To change the prime line, see PRIME
LINE on page 39 of the installation guide.) When
you answer a call, the phone automatically selects
the ringing line.
Lit line indicators
The four indicators above the [LINE] keys will
indicate the state of the corresponding phone line.
The four LINE lights have two colors:
• Green is for outside calls.
a. On when the line is in use on this phone.
b. Flashes slowly when the line is on hold.
c. Flashes rapidly when there is a transferred
call on the line.
d. Flashes quickly when there is an incoming
auto attendant transferred call on the line.
e. Flashes rapidly when there is an incoming
call on that line.
• Red is for the state of the phone system.
a. On when another phone is using the line.
b. Flashes slowly when the line is held by
another phone on the same system.
Making and answering calls
This phone will automatically make and answer
calls in the mode (speakerphone or headset) you
programmed (see AUTOMATIC MODE on page
39 of the installation guide). Follow the direction
below to choose a mode manually. If the phone
is in use on one line, any other calls made or
answered will use the same mode already in use.
continued on next page
9
Telephone operation
Basic phone operation
continued from previous page
Handset
• To make a call:
1. Lift the handset.
2. Dial a number.
• To override automatic line selection, press the
LINE button for the line you wish to select, then
lift the handset.
• To answer a call, lift the handset.
• To hang up, place the handset on the base.
Speakerphone
• To make a call:
1. Press and release the desired LINE button or
[ SPEAKER]. The SPEAKER light goes on.
2. Wait for a dial tone, then dial the number.
• To answer a call, press [ SPEAKER] or press
the LINE button of the incoming call.
• To end the call, press [ SPEAKER].
NOTES:
• If SPEAKERPHONE is selected in the AUTOMATIC
MODE menu (page 39 of the installation guide),
pressing any line key will select the line and activate the speakerphone. If HEADSET is selected in
the AUTOMATIC MODE menu and a headset is
connected, pressing any LINE key will select the
line and activate the headset.
• If HEADSET is programmed as the default mode,
you must press [ SPEAKER]. to activate the
speakerphone.
continued on next page
10
Telephone operation
Basic phone operation
continued from previous page
Headset (purchased separately)
You can use this phone hands-free when you
install any industry-standard two-band 2.5mm
headset or other compatible, electronically
isolated headset. The headsets must be purchased
separately.
• To make a call:
1. Press [HEADSET] (if a headset is connected
to the telephone base).
2. Wait for a dial tone, then dial the number.
• To answer a call, press [HEADSET].
• To hang up, press [HEADSET].
Make sure the headset is plugged into the
HEADSET jack. You will hear a triple-beep if
you press [HEADSET] when the headset is not
plugged in.
NOTE: If SPEAKERPHONE is selected in the
AUTOMATIC MODE menu (page 39 of the installation
guide), pressing any line key will select the line and
activate the speakerphone. If HEADSET is selected
in the AUTOMATIC MODE menu and a headset is
connected, pressing any [LINE] key will select the
line and activate the headset.
11
Telephone operation
Basic phone operation
Switching among handset, speakerphone and
headset mode
To switch from handset to headset or
speakerphone, press [HEADSET] or [ SPEAKER],
then replace the handset. (In order to use the
headset, it must be plugged in.)
To switch from speakerphone to handset, lift the
handset. (Do not press [ SPEAKER] or the call
will be disconnected.)
To switch from speakerphone to headset, insert
the headset plug into the jack on the side of the
telephone base, and press [HEADSET].
To switch from headset to handset when
the handset is in the telephone base, lift the
handset.
To switch from headset to handset when the
handset is off-hook, press [HEADSET] again.
10:01AM 11/23
00:30
5550100
To switch from headset to speakerphone, press
[ SPEAKER].
To override automatic line selection, press
and release a line button. This activates
the speakerphone or headset, whichever is
programmed as the default mode.
Timer
When you make or answer a call, the timer
automatically starts. The screen displays the
elapsed time in minutes and seconds for the
first hour (up to 59:59) and then begins again.
The timer stops automatically when you hang up
and the recorded time is displayed for about 10
seconds. The timer also stops when you place a
call on hold and resets to 00:00 when you release
the hold.
12
Telephone operation
Basic phone operation
Volume control
The volume keys control the level of the incoming
voice as well as the ringer volume.
Handset/speakerphone/headset volume
• While using the handset, press [ VOLUME] to
adjust the listening volume (1-5).
• While using the speakerphone, press [ VOLUME]
to adjust the listening volume (1-8).
• While using the headset, press [ VOLUME] to
adjust the listening volume (1-5).
While using the volume control, you will hear
a triple-beep when you reach the minimum or
maximum level.
Your 1040 remembers the volume setting for each
mode.
Ringer volume
• When the telephone is idle, press [ VOLUME] to
sample and select the desired volume (1-4) for
all ringers. When changing the volume, the new
setting is saved.
• While the phone is ringing, press [ VOLUME] to
adjust the ringer volume (1-4). As you adjust the
ringer, you will hear the change in volume.
NOTE: You can turn the external ringer off sepa-
rately for each line (page 14).
13
Telephone operation
Basic phone operation
RINGER ON/OFF
RINGER ON/OFF
ON
L1 RINGER
RINGER TYPE
TYPE 1
L1 RINGER TYPE
This feature controls whether there is an audible
alert for outside calls on the designated line.
1. Press [ENTER].
2. Press [ ] or [ ] until you see PHONE SETTINGS.
Press [ENTER].
3. Press [ ] or [ ] until you see RINGER ON/OFF.
Press [ENTER].
4. Press [ ] or [ ] to select the desired line
(L1 RINGER, L2 RINGER, L3 RINGER or L4
RINGER).
5. Press [ ] or [ ] to turn the ringer ON or OFF.
ON is the default setting.
6. To move to the next line, press [ ].
-OR-
To exit setup, press and hold [ENTER].
RINGER TYPE
Use this feature to choose one of the four ringer
types for incoming calls. You can choose different
ringer types for the different lines so you can
easily identify which line is ringing.
1. Press [ENTER].
2. Press [ ] or [ ] until you see PHONE
SETTINGS. Press [ENTER].
3. Press [ ] or [ ] until you see RINGER TYPE.
Press [ENTER].
4. Press [ ] or [ ] to highlight the desired
line (L1 RINGER TYPE, L2 RINGER TYPE, L3
RINGER TYPE or L4 RINGER TYPE).
5. Press [ ] or [ ] to highlight the desired ringer
type (TYPE 1, TYPE 2, TYPE 3 or TYPE 4).
6. To move to the next line, press [ ].
-OR-
To exit setup, press and hold [ENTER].
14
Telephone operation
Basic phone operation
DO NOT DISTURB
When you activate the do not disturb (DND)
function, you will not hear paging tones, voice
paging, or incoming call rings.
Instead, the LINE light flashes to signal an
incoming call. If you receive an intercom call, the
[INTERCOM] light flashes, and the number of the
incoming intercom call appears on the display.
1. Press [DO NOT DISTURB] twice to prevent
interruptions. The DO NOT DISTURB light goes on
and the screen includes DND.
2. Press [DO NOT DISTURB] again to resume
normal call alerts. The DO NOT DISTURB light
goes off and the screen no longer shows DND.
Callers will hear very long beeps, the same tone
as if the system phone is ringing normally.
15
Telephone operation
Basic phone operation
Last number redial
The last number dialed from this extension (up to
32 digits) is stored in the redial memory until you
dial another number. Press [(AUTO) REDIAL] you
will see the most recently dialed number (up to 32
digits).
• You must go off hook (lift the handset or press
a [LINE] button or press [ SPEAKER] or
[HEADSET]) before you press [(AUTO) REDIAL].
If you press [(AUTO) REDIAL] without going
off hook, the screen displays the redial memory
stack. (See Redial stack on page 17.)
• You will experience a one-second delay before
the call is dialed when using the redial feature.
This is normal.
See Redial stack on the next page to learn how
to delete redial numbers and store them into
memory locations.
16
NOTE: If the desired
redial number is longer
than 16 digits, the screen
will only display the first
14 digits.
Telephone operation
Basic phone operation
Redial stack
The last six numbers dialed from this extension
are automatically stored in the redial memory
stack. You can review the numbers in the redial
memory and dial one if you wish.
1. When the phone is idle, press [(AUTO) REDIAL].
2. Press [ ] or [ ] to scroll through the last six
numbers dialed at this extension.
3. When the desired number is displayed, press
[ENTER] twice to dial the call.
-OR-
Pick up the handset to dial the call.
NOTE: While reviewing the numbers in the redial
stack, if you want to place a new call other than
the displayed number, you need to press and hold
[ENTER] or wait for 30 seconds to return to idle.
• To delete a redial number:
1. While the redial number is displayed, press
[ENTER].
2. Press [ ] or [ ] to highlight REMOVE.
3. Press [ENTER] to delete the number. Once
deleted, the entry cannot be retrieved.
• To store a redial number in a one-touch key:
1. While the number is displayed, press
[ENTER].
2. Press [ ] or [ ] until you see COPY TO 1-
TOUCH. Press [ENTER].
3. Press a one-touch key or press [LOWER], then
a one-touch key (page 36).
• To exit, press [(AUTO) REDIAL].
17
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