53
Troubleshooting
Troubleshooting
Symptom
Possible cause
Solution
The handset doesn't switch on.
Handset works, but doesn't access the base
unit.
Handset works and access the base unit,
but no dial tone is heard.
Handset works perfectly, but you hear a
beep during the phone calls.
Noise and audio interferences on your
phone calls.
Handset works perfectly, but doesn't ring
with incoming calls.
Handset can only receive calls. Keypad
locked.
The phone doesn't dial certain numbers.
Phone doesn't work properly with some
special services or if connected to an
exchange extension (PABX).
Battery duty is very low.
Logical malfunctioning in the handset or
base unit.
Cannot send and/or receive SMS messages,
or SMS Messages are received just as
voice messages.
Try charging the handset for few minutes,
then remove it from the base. If it still
doesn't switch on, check the battery
installation.
If you already did the above stated
operation unsuccessfully, try replacing
the batteries.
Contact an authorized service centre.
Check the connection of the AC power
adapter.
Try registering the handset to the base.
Check the connection of the line cord .
Check the battery charge and charge it if
necessary.
Get closer to the base unit. If you can
access more base units, try selecting a
closer one.
Select another ring level.
Try by keeping pressed the key.
Check the call barring function and
change it if necessary.
Check the Flash time and set it properly.
Clean them.
Replace the batteries.
Try resetting the handset or the base.
Contact an authorized service centre.
Set it to off.
Disconnect the other phones.
Set/check the SMS service centres.
Batteries discharged or not (well) installed.
Batteries damaged or not suitable.
Faulty handset.
No power connection in the base unit.
Handset not registered to the base unit or
lost registration.
Wrong connection of the phone line cord.
Batteries near to being fully discharged.
Handset too far from the base.
Ring volume level set to OFF.
You have the keypad lock function.
Outgoing calls barring function activated.
Flash time not properly set.
Charging contacts not clean.
Battery life reached the end.
AC power supply noise or electrostatic
spikes could temporarily altered the internal
memory.
Faulty handset or base unit.
Call barring is on.
Other SMS phones connected to the line.
Service centr s are not (properly) set.
activated
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