pls contact our customer service staff. Donot deliver your device before
contacting the company. If your device meets the warranty conditions for
repair, pls prepare your purchase date certificate and warranty card.
Before contacting the company, you must:
1. Read this manual.
2. Prepare the device information, including:
Model, S/N, Purchase certificate, Warranty card.
3. Get your device ready. Our customer service staff may ask you to
operate the device.
4. Prepare your questions. Detailed problem description can help the
customer service staff to solve your problem quickly.
Warranty Period
A customer will enjoy a warranty of 12 months for the handheld terminal
(subject to the sales contract) and a warranty of 3 months for accessories
from the date of purchase. If no purchase certificate can be presented, the
customer will enjoy a warranty of 12 months for the handheld terminal
since of the date of production. (The accessories include data line,
connector adapter, stylus, battery, power adapter, and handheld elastic
strap.)
Based on normal operating conditions, if you find quality defect within
seven days from the purchase date, you can cancel the order or exchange
for another product of the same model.
The company provides guarantee for the defect-free materials and
manufacturing of the hardware product for 12 months from the purchase
date on the original receipt of the first buyer.
If the company receives a notification on the defined product defects
during the warranty period, the company may decide to repair or replace