FCC Notice “Declaration of Conformity Information”
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
❖Reorient or relocate the receiving antenna.
❖Increase the separation between the equipment and receiver.
❖Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.
❖Consult the dealer or an experienced radio/TV technician for help.
NOTE: Only peripherals complying with the FCC Class B limits may be attached
to this modem. Operation with non-compliant peripherals or peripherals not
recommended by Toshiba is likely to result in interference to radio and TV
reception. Changes or modifications made to this equipment not expressly
approved by Toshiba or parties authorized by Toshiba could void the user
authority to operate the equipment.
’s
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
❖This device may not cause harmful interference.
❖This device must accept any interference received, including
interference that may cause undesired operation.
Contact:
Toshiba America Information Systems, Inc.
9740 Irvine Blvd.
Irvine, CA 92618-1697
(949) 583-3000
Industry Canada Requirement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme NMB-003
du Canada.
Pursuant to FCC CFR 47, Part 68:
When you are ready to install or use the modem, call your local telephone
company and give them the following information:
❖The telephone number of the line to which you will connect the
modem
❖The registration number that is located on the device
The FCC registration number of the modem will be found on either
the device which is to be installed, or, if already installed, on the
bottom of the computer outside of the main system label.
❖The Ringer Equivalence Number (REN) of the modem can vary.
For the REN of your modem, refer to your computer’s user’s guide.
The modem connects to the telephone line by means of a standard jack
called the USOC RJ11C.
Type of service
Your modem is designed to be used on standard-device telephone lines.
Connection to telephone company-provided coin service (central office
implemented systems) is prohibited. Connection to party lines service is
subject to state tariffs. If you have any questions about your telephone line,
such as how many pieces of equipment you can connect to it, the telephone
company will provide this information upon request.
3
Telephone company procedures
The goal of the telephone company is to provide you with the best service it
can. In order to do this, it may occasionally be necessary for them to make
changes in their equipment, operations, or procedures. If these changes
might affect your service or the operation of your equipment, the telephone
company will give you notice in writing to allow you to make any changes
necessary to maintain uninterrupted service.
If problems arise
If any of your telephone equipment is not operating properly, you should
immediately remove it from your telephone line, as it may cause harm to
the telephone network. If the telephone company notes a problem, they
may temporarily discontinue service. When practical, they will notify you
4
in advance of this disconnection. If advance notice is not feasible, you will
be notified as soon as possible. When you are notified, you will be given
the opportunity to correct the problem and informed of your right to file a
complaint with the FCC. In the event repairs are ever needed on your
modem, they should be performed by Toshiba Corporation or an authorized
representative of Toshiba Corporation.
Disconnection
If you should ever decide to permanently disconnect your modem from its
present line, please call the telephone company and let them know of this
change.
Fax branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send any message via
a telephone fax machine unless such message clearly contains in a margin
at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the
business, other entity or individual sending the message and the telephone
number of the sending machine or such business, other entity or individual.
In order to program this information into your fax modem, you should
complete the setup of your fax software before sending messages.
Instructions for IC CS-03 certified equipment
1NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
2The user’s guide of analog equipment must contain the equipment’s
3The standard connecting arrangement (telephone jack type) for this
Copyright
This user’s guide is copyrighted by Toshiba Corporation with all rights
reserved. Under the copyright laws, this user’s guide cannot be reproduced
in any form without the prior written permission of Toshiba. No patent
liability is assumed, however, with respect to the use of the information
contained herein.
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
Ringer Equivalence Number (REN) and an explanation notice similar
to the following:
The Ringer Equivalence Number (REN) of this device can vary.
For the REN number of your modem, refer to your computer’s user’s
guide.
NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed 5.
equipment is jack type(s): USOC RJ11C.
Export Administration Regulation
This document contains technical data that may be controlled under the
U.S. Export Administration Regulations, and may be subject to the
approval of the U.S. Department of Commerce prior to export. Any export,
directly or indirectly, in contravention of the U.S. Export Administration
Regulations is prohibited.
Disclaimer
This user’s guide has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for the Toshiba
internal modem at the time of this user’s guide
succeeding products and user’s guides are subject to change without notice.
’s production. However,
6
Toshiba assumes no liability for damages incurred directly or indirectly
from errors, omissions or discrepancies between the modem and the user’s
guide.
Trademarks
Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Microcom and Microcom Networking Protocol are registered trademarks
of Microcom, Inc.
Hayes is a registered trademark of Hayes Microcomputer Products Inc.
Index .......................................................................117
Introduction
Congratulations on becoming the owner of a V.92 56K-compliant
internal modem offering advanced functions for fax and data
communication. This user’s guide provides detailed information
on features, operation and technical specifications of your internal
modem.
Conventions
This user’s guide uses the following formats to describe, identify,
and highlight terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity,
abbreviations are enclosed in parentheses following their
definition; for example: Read Only Memory (ROM). Acronyms
are also defined in the Glossary.
12
Introduction
Conventions
13
Keys
The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as
they appear on the keyboard. For example,
Enter key.
Enter identifies the
Key operation
Some operations require you to simultaneously use two or more
keys. We identify such operations by the key top symbols
separated by a plus sign (+). For example,
hold down
hold down the first two and at the same time press the third.
Ctrland at the same time press C. If three keys are used,
ATD T Text you are to type in is represented in the type
face you see to the left.
Ctrl + C means you must
Display
ABCText generated by the computer that appears on
its display screen is presented in the type face
you see to the left (bold).
14
Messages
Messages are used in this user’s guide to bring important
information to your attention. Each type of message is identified
as shown below.
Features
Introduction
Features
CAUTION: This icon indicates the existence of a hazard that could
result in damage to equipment or property if the safety instruction
is not observed.
NOTE: This icon indicates information that relates to the safe
operation of the equipment or related items.
The V.92 56K internal modem provides capability for facsimile
transmissions and standard computer-to-computer data
communications, at a rate of up to 53,000 bits per second
(downstream). It supports the following V.92 features:
❖Fast Connect—shortens connection times up to 25 percent, by
storing phone line characteristics.
❖Modem On Hold (MOH)—enables you to talk on the
telephone while connected to the Internet, using the same
telephone line. This feature requires ISP support and Call
Waiting/Caller ID Service. It also requires the Modem On
Hold application, which comes preinstalled on your
computer.
❖PCM Upstream—transmits up to 48,000 bits per second
upstream to host modems that support the V.92 protocol.
Introduction
Features
❖Data Compression—increases transmission speeds using the
new V.44 compression algorithm, which is optimized for
World Wide Web browsing. The modem also supports MNP5
and V.42bis data compression protocols.
The internal modem has a modem port (RJ11) for connecting to an
analog telephone line.
CAUTION: Connect the internal modem ONLY to an analog line,
not to a digital line. For more information, see “Connection
procedures” on page 44.
Due to FCC limitations, speeds of 53 kbps are the maximum
permissible transmission rates during downloads. Actual data
transmission speeds will vary depending on line conditions. Many
users will experience throughput in the range of 32 to 44 kbps
under normal conditions, depending on telephone line quality.
To achieve a V.92 56K connection, both your modem and the host
modem (typically at an ISP) must be V.92 56K modems. As many
ISPs do not yet support the V.92 protocol, most connections will
be V.90 56K connections.
15
V.92 connections also require a phone line that supports the V.92
protocol. Some phone lines will not support V.92 or V.90 56K
connections at all, either because of quality impairments or
additional analog-to-digital conversions (for example, PBX
systems).
When a PCM upstream connection is not possible, the modem
automatically uses the default V.34 protocol for “upstream” data
transmission, which supports connection rates of up to 33,600 bits/
second.
16
Introduction
Features
56K data communication
Fax capabilityYou can use the internal modem to transmit
Standard commands
Error controlThis feature assures accurate data transmis-
The internal modem uses the V.92 protocol to
connect to host V.92 modems at data rates of
up to 53,000 bits per second (bps). It uses the
V.90 protocol to connect at data rates of up to
53,000 bps when connecting to a V.90 host
modem. For connections that do not support
either the V.90 or V.92 protocol, the internal
modem uses the ITU standard V.34 protocol
to connect at rates of up to 33,600 bits per
second. The internal modem also supports all
of the earlier, lower-speed ITU/CCITT
modem protocols.
and receive facsimiles at rates of up to 14,400
bps. The internal modem supports Class 1 fax
transmission.
The internal modem is compatible with the
industry standard Hayes
S-Register settings.
sion even over telephone lines subject to
noise interference. The internal modem uses
Microcom Networking Protocol
and V.42 error correction.
®
AT commands and
®
4 (MNP4)
Data compressionCompression can greatly increase data
throughput. The internal modem supports the
new V.44 compression protocol, which is
optimized for World Wide Web browsing. It
also supports MNP5 and V.42bis data compression protocols.
Serial port accessThe internal modem frees your computer’s
serial port for connection of a serial mouse,
serial printer or other serial device.
Introduction
Function charts
Ring indicatorThe computer can be powered on automati-
cally when the modem answers a call. This
feature is available only when the computer is
in Resume/Standby mode. Refer to your computer’s documentation for details on ring
indicator power on.
17
Standby/Hibernate
Modem On HoldEnables you to talk on the telephone while con-
Fast ConnectShortens connection times up to 25 percent, by
PCM upstreamTransmits up to a maximum rate of 48,000 bits
When the computer is set to Standby or
Hibernate, the modem settings automatically
resume when you turn on the power. Refer to
your computer’s documentation for details on
Standby/Hibernate modes.
nected to the Internet, using the same telephone
line. This feature requires ISP support and Call
Waiting/Caller ID Service. The phone line must
support Type 2 Caller ID (CID).
storing phone line characteristics.
per second upstream to host V.92 modems that
support this feature.
Function charts
The modem supports these communication protocols:
Functions available in all operating systems
FunctionRemarks
DataV.92/V.90From 32 Kbps to 56 Kbps
V.34From 2400 bps to 33.6 Kbps
V.32bis4800, 7200, 9600 bps, 12, 14.4 Kbps
18
Introduction
Function charts
Functions available in all operating systems (Continued)
FunctionRemarks
V.324800, 9600 bps
V.22bis1200, 2400 bps
V.221200 bps
V.2375, 600, 1200 bps
V.21300 bps
BELL212A1200 bps
BELL103300 bps
MNP5Data compression
MNP4Error control
V.44Data compression
V.42bisData compression
V.42Error control
FaxV.177200, 9600 bps, 12, 14.4 Kbps
V.297200, 9600 bps
V.27ter2400, 4800 bps
V.21 ch2300 bps
EIA-578Class 1 command set for fax
Definition: bps stands for bits per second.
Chapter 1
Modem On Hold
Your computer comes with the Modem On Hold application
preinstalled. This application enables you to answer
incoming voice calls or make outgoing voice calls while
maintaining your Internet connection, by putting the Internet
connection on hold.
To use the Modem On Hold feature, you must have Call
Waiting service and an ISP that supports the V.92 modem
protocol. You must also have Caller ID service, if you want
the application to display the identity of incoming calls. The
phone line must support Type 2 Caller ID.
For V.90 connections, which do not support the Modem On
Hold feature, the Modem On Hold application displays the
incoming call information so that you can choose to either
ignore it, or disconnect the Internet connection to answer the
call. The application can also be configured to automatically
disconnect your Internet connection so that you can answer
incoming voice calls, in case you do not have Call Waiting
service.
19
Modem On Hold
20
Using Modem On Hold
The Modem On Hold application comes configured to
automatically launch when you start the computer, displaying
an icon on the system tray. However, you can change this
configuration. See “Configuring Modem On Hold” on
page 25 for instructions.
Using Modem On Hold
The Modem On Hold application pops up the V.92 Modem
On Hold dialog whenever an incoming voice call is detected,
or you place an outgoing voice call while connected to the
Internet. This dialog displays information about the call in a
Call Status box.
Answering an incoming voice call
When the modem detects an incoming voice call during an
Internet connection, the V.92 Modem on Hold dialog appears.
The Call Status box indicates that a call is waiting. If you
have Caller ID, the dialog also displays the phone number
and identity of the incoming call.
Sample Incoming voice call dialog box
1To ignore an incoming call, click Ignore, or simply
ignore the call.
If you ignore the call, it will continue to ring until the
timer expires in 15 seconds.
Modem On Hold
Using Modem On Hold
2To answer an incoming call, click Answer, then pick up
your telephone handset.
The Call Status box indicates that the Internet connection
is on hold while you complete your voice call.
Sample Modem On Hold in progress dialog box
3To maintain the Internet connection, you must complete
the voice call before the Modem On Hold timer expires.
21
The application displays the timer in the lower right
corner. The timeout value is determined by your ISP.
4To end your voice call and resume your Internet
connection, click Resume Data Call.
A dialog displays, indicating that the Modem On Hold
has been cancelled and instructing you to hang up.
Sample Modem On Hold cancelled dialog box
5Click OK.
The Call Status box indicates that it is resuming the
modem (Internet) connection.
22
Modem On Hold
Using Modem On Hold
Sample Resuming modem connection dialog box
The modem connection is automatically renegotiated and
your Internet connection resumes.
NOTE: A “Call Canceled” message may display. If this occurs, wait
a few seconds while the modem automatically redials and
reestablishes your Internet connection.
Placing an outgoing voice call
To use this function, your phone line must support three-way
calling service.
1Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2Click Place Voice Call.
Modem On Hold
Using Modem On Hold
The V.92 Modem On Hold dialog appears, instructing
you to click the Call button.
Sample Placing a voice call dialog box
3Before the 15-second timer runs out, click Call.
Otherwise, click Ignore to cancel the call.
The Call Status box indicates that the Internet connection
is on hold while you complete your voice call.
23
Sample Modem On Hold in progress dialog box
4Pick up your telephone handset and place your voice call.
5To maintain the Internet connection, you must complete
the voice call before the Modem On Hold timer expires.
The application displays the timer in the lower-right
corner. The timeout value is determined by your ISP.
24
Modem On Hold
Using Modem On Hold
6To end your voice call and resume your Internet
connection, wait until the incoming caller has hung up,
then click Resume Data Call.
If you hang up before the incoming caller, a “Call
Cancelled” message may display. If this occurs, wait a
few seconds while the modem automatically redials and
reestablishes your Internet connection.
A dialog displays, indicating that the Modem On Hold
has been cancelled and instructing you to hang up.
Sample Modem On Hold cancelled dialog box
7Click OK.
The Call Status box indicates that it is resuming the
modem connection.
Sample Resuming modem connection dialog box
The modem connection is automatically renegotiated and
your Internet connection resumes.
Viewing Call History
The Modem On Hold application provides a log of the last
ten incoming calls. The log includes the date, time, phone
number, and Caller ID (if you have Caller ID service).
1To view the call history, right-click the icon, located
on the system tray, to display the modem popup window.
Sample modem popup window
2Click Call History to display the Call History log.
Modem On Hold
Configuring Modem On Hold
25
Sample Call History log
Configuring Modem On Hold
The Modem On Hold application comes preconfigured with
Call Waiting, Caller ID, and the Modem On Hold Feature
enabled. If your configuration does not match this, you can
change the default configuration. You can also configure the
application so that it does not automatically run when you
start your computer.
Modem On Hold
26
Configuring Modem On Hold
Configuring Modem On Hold settings
You configure Modem On Hold settings from the V.92 MoH
Settings dialog.
1To open the V.92 MoH Settings dialog, double-click the
icon, located on the system tray in the lower-right
corner of your desktop.
The V.92 MoH Settings dialog appears.
Sample V.92 MoH Settings dialog box
2If you do not have Call Waiting service, clear the Enable
Call Waiting check box.
All of the other settings in this dialog become
unavailable. If you do not have Call Waiting, the modem
will still display a message when it detects an incoming
call during an Internet connection, however you will not
be able to use the Modem On Hold feature to answer that
call without losing the Internet connection.
Modem On Hold
Configuring Modem On Hold
3If you do not want the Modem On Hold feature enabled,
select Disconnect call. Switch to voice.
When the modem detects an incoming voice call during
an Internet connection, it disconnects the Internet
connection so that you can answer the voice call.
4If Modem On Hold is enabled, you can select or clear the
Enable Caller ID check box to match your telephone
service.
5To disable the warning that displays before the Modem
On Hold timer expires (disconnecting an incoming or
outgoing voice call if not completed), clear the Warn
before timeout check box.
6To change the Modem On Hold warning timer value,
select a value from the Warn before timeout dropdown
box.
You can set the timer from 10 to 60 seconds, in intervals
of 10 seconds.
27
7If your phone system requires a number to be dialed to
switch between voice and data calls, enter that number in
the To switch between calls, dial box.
If your phone system requires one number to switch from
voice to data and a different number to switch from data
to voice, enter both numbers in the box, separated by a
comma.
8Click OK to close the dialog and save your changes.
Modem On Hold
28
Configuring Modem On Hold
Enabling/Disabling the Modem On Hold autorun status
1Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2If Start Automatically is checked, you can click it to
clear the check mark.
The Modem On Hold application no longer launches
automatically when you start your computer.
3If Start Automatically is not checked, you can click it to
select this option.
A check mark appears next to the option. The Modem On
Hold application now launches automatically when you
start your computer.
Adding and removing the Modem On Hold icon from the
system tray
If you no longer wish to use the Modem On Hold application,
you may want to remove it from your system tray. You can
add the icon to the system tray at a later time.
Modem On Hold
Locating the Modem On Hold application version
29
Removing the icon
1Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2Click Exit MOH.
A confirmation dialog appears.
3Click OK to remove the icon from the system tray.
Adding the icon
From your desktop, click Start, Programs, Tos hib a
Internal Modem, Modem on Hold. The icon is added to the
system tray.
Locating the Modem On Hold application
version
1Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
30
Modem On Hold
Locating the Modem On Hold application version
2Click About MOH to display the application version.
Sample About MOH
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