ATO V.9256K User Manual

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V.92 56K Internal Modem User’s Guide

TOSHIBA
C6628-0702M1
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FCC Notice “Declaration of Conformity Information”
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTE: Only peripherals complying with the FCC Class B limits may be attached to this modem. Operation with non-compliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user authority to operate the equipment.
s
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including
interference that may cause undesired operation.
Contact:
Toshiba America Information Systems, Inc. 9740 Irvine Blvd. Irvine, CA 92618-1697 (949) 583-3000
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Industry Canada Requirement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.
Pursuant to FCC CFR 47, Part 68:
When you are ready to install or use the modem, call your local telephone company and give them the following information:
The telephone number of the line to which you will connect the
modem
The registration number that is located on the device
The FCC registration number of the modem will be found on either the device which is to be installed, or, if already installed, on the bottom of the computer outside of the main system label.
The Ringer Equivalence Number (REN) of the modem can vary.
For the REN of your modem, refer to your computer’s user’s guide.
The modem connects to the telephone line by means of a standard jack called the USOC RJ11C.
Type of service
Your modem is designed to be used on standard-device telephone lines. Connection to telephone company-provided coin service (central office implemented systems) is prohibited. Connection to party lines service is subject to state tariffs. If you have any questions about your telephone line, such as how many pieces of equipment you can connect to it, the telephone company will provide this information upon request.
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Telephone company procedures
The goal of the telephone company is to provide you with the best service it can. In order to do this, it may occasionally be necessary for them to make changes in their equipment, operations, or procedures. If these changes might affect your service or the operation of your equipment, the telephone company will give you notice in writing to allow you to make any changes necessary to maintain uninterrupted service.
If problems arise
If any of your telephone equipment is not operating properly, you should immediately remove it from your telephone line, as it may cause harm to the telephone network. If the telephone company notes a problem, they may temporarily discontinue service. When practical, they will notify you
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in advance of this disconnection. If advance notice is not feasible, you will be notified as soon as possible. When you are notified, you will be given the opportunity to correct the problem and informed of your right to file a complaint with the FCC. In the event repairs are ever needed on your modem, they should be performed by Toshiba Corporation or an authorized representative of Toshiba Corporation.
Disconnection
If you should ever decide to permanently disconnect your modem from its present line, please call the telephone company and let them know of this change.
Fax branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity or individual sending the message and the telephone number of the sending machine or such business, other entity or individual.
In order to program this information into your fax modem, you should complete the setup of your fax software before sending messages.
Instructions for IC CS-03 certified equipment
1 NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic
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2 The user’s guide of analog equipment must contain the equipment’s
3 The standard connecting arrangement (telephone jack type) for this
Copyright
This user’s guide is copyrighted by Toshiba Corporation with all rights reserved. Under the copyright laws, this user’s guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
© 2002 by Toshiba Corporation. All rights reserved.
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water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Ringer Equivalence Number (REN) and an explanation notice similar to the following:
The Ringer Equivalence Number (REN) of this device can vary. For the REN number of your modem, refer to your computer’s user’s guide.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
equipment is jack type(s): USOC RJ11C.
Export Administration Regulation
This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited.
Disclaimer
This user’s guide has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the Toshiba internal modem at the time of this user’s guide succeeding products and user’s guides are subject to change without notice.
s production. However,
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Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between the modem and the user’s guide.
Trademarks
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Microcom and Microcom Networking Protocol are registered trademarks of Microcom, Inc.
Hayes is a registered trademark of Hayes Microcomputer Products Inc.
MNP is a trademark of Microcom Systems, Inc.
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Contents

Introduction ..............................................................12
Conventions........................................................... 12
Features ................................................................. 14
Function charts ...................................................... 17
Chapter 1: Modem On Hold....................................... 19
Using Modem On Hold........................................... 20
Answering an incoming voice call.................... 20
Placing an outgoing voice call.......................... 22
Viewing Call History ......................................... 25
Configuring Modem On Hold ................................. 25
Configuring Modem On Hold settings.............. 26
Enabling/Disabling the Modem On Hold
autorun status............................................ 28
Adding and removing the Modem On Hold
icon from the system tray .......................... 28
Locating the Modem On Hold application version.. 29
Chapter 2: Function Check ........................................ 31
Running diagnostics .............................................. 31
Determining current connection protocol .............. 38
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Contents
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Chapter 3: Using the Internal Modem ....................... 44
Connection procedures .......................................... 44
Analog or digital?............................................. 45
Connecting the internal modem ....................... 45
Disconnecting the internal modem .................. 46
Basic operation ...................................................... 47
Connecting to a telephone line ......................... 47
Direct access line ............................................. 47
Extension line................................................... 48
Receiving a call ................................................ 49
Terminating a call............................................. 49
Setting the data flow control ............................ 49
Facsimiles ........................................................ 50
Chapter 4: AT Commands ......................................... 51
AT command formats ............................................ 51
+++ Escape sequence ...................................... 52
A/ Repeat last command.................................. 52
A Answer command......................................... 52
Bn Communication standard setting................ 52
Dn Dial ............................................................. 53
En Echo command........................................... 54
Hn Hook control............................................... 55
In Request ID information................................ 55
Ln Monitor speaker volume ............................. 60
Mn Monitor speaker mode............................... 60
Nn Modulation handshake ............................... 61
On Return online to data mode ........................ 61
P Select pulse dialing....................................... 62
Qn Result code control .................................... 62
T Select tone dialing......................................... 62
Vn DCE response format.................................. 62
Wn Result Code Option.................................... 63
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Xn Result code selection, call progress
monitoring ................................................. 63
Extended result codes...................................... 64
Dial tone detect ................................................ 64
Busy tone detect .............................................. 64
Zn Recall stored profile .................................... 65
&Cn Data Carrier Detect (DCD) control ............ 65
&Dn Data Terminal Ready (DTR) control ......... 66
&F Load factory settings.................................. 66
&Gn V.22bis guard tone control....................... 67
&Kn Local flow control selection ..................... 67
&Pn Select Pulse Dial Make/Break Ratio ......... 68
&Tn Self-test commands ................................. 68
&V View active configuration and stored
profile ........................................................ 69
&W Store current configuration....................... 69
&Y Select stored profile for hardware reset ..... 69
&Zn=x Store telephone number ....................... 70
\Nn Error control mode selection ..................... 70
Qn Local flow control selection........................ 71
\Vn Protocol result code .................................. 71
%Cn Data compression control ....................... 72
-V.90=<n> ........................................................ 72
+DS44 V.44 Data Compression Command....... 73
+MS Command................................................ 74
+PCW Command ............................................. 77
+PIG Command ............................................... 78
+PMH Command ............................................. 79
+VCID Command ............................................. 79
Chapter 5: S-Registers .............................................. 81
S-Register values................................................... 82
S0 Auto answer ring number ........................... 82
S1 Ring counter............................................... 82
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S2 AT escape character (user-defined) ............ 83
S3 Command line termination character
(user-defined) ............................................ 83
S4 Response formatting character
(user-defined) ............................................ 83
S5 Command line editing character
(user defined) ............................................ 84
S6 Wait before dialing...................................... 84
S7 Connection completion time-out................. 85
S8 Comma pause time..................................... 85
S11 DTMF dialing speed .................................. 85
S12 Escape guard time .................................... 86
S37 Dial line rate.............................................. 86
AT command set result codes................................ 87
Chapter 6: Test Function ........................................... 92
Test description...................................................... 92
Testing procedure .................................................. 93
Chapter 7: MNP and V.42.......................................... 95
Error-correction overview ...................................... 95
MNP error correction ....................................... 95
V.42 error correction ........................................ 96
Operation modes ................................................... 96
Normal mode ................................................... 96
Reliable mode .................................................. 96
Commands (\Nn) ............................................. 97
Flow control ........................................................... 97
Serial port flow control .................................... 98
XON/XOFF flow control (software) ................... 98
CTS/RTS two-way flow control (hardware)...... 99
Commands (\Qn, &Kn) .................................... 99
Modem port flow control ............................... 100
Data compression ................................................ 100
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Commands (%Cn) ......................................... 100
Appendix A: Specifications...................................... 101
Network control unit (NCU) ................................. 101
Communication specifications ............................. 102
Appendix B: Communication Conditions ................. 103
Communication parameters................................. 103
Telephone line types............................................. 103
Connectable lines (2-wire) ............................. 104
Unconnectable lines (4-wire) ......................... 104
Dial modes........................................................... 104
Glossary .................................................................. 105
Index .......................................................................117
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Introduction

Congratulations on becoming the owner of a V.92 56K-compliant internal modem offering advanced functions for fax and data communication. This user’s guide provides detailed information on features, operation and technical specifications of your internal modem.

Conventions

This user’s guide uses the following formats to describe, identify, and highlight terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity, abbreviations are enclosed in parentheses following their definition; for example: Read Only Memory (ROM). Acronyms are also defined in the Glossary.
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Introduction
Conventions
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Keys
The keyboard keys are used in the text to describe many computer operations. A distinctive typeface identifies the key top symbols as they appear on the keyboard. For example, Enter key.
Enter identifies the
Key operation
Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus sign (+). For example, hold down hold down the first two and at the same time press the third.
Ctrl and at the same time press C. If three keys are used,
ATD T Text you are to type in is represented in the type
face you see to the left.
Ctrl + C means you must
Display
ABC Text generated by the computer that appears on
its display screen is presented in the type face you see to the left (bold).
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Messages
Messages are used in this user’s guide to bring important information to your attention. Each type of message is identified as shown below.

Features

Introduction
Features
CAUTION: This icon indicates the existence of a hazard that could result in damage to equipment or property if the safety instruction is not observed.
NOTE: This icon indicates information that relates to the safe operation of the equipment or related items.
The V.92 56K internal modem provides capability for facsimile transmissions and standard computer-to-computer data communications, at a rate of up to 53,000 bits per second (downstream). It supports the following V.92 features:
Fast Connect—shortens connection times up to 25 percent, by
storing phone line characteristics.
Modem On Hold (MOH)—enables you to talk on the
telephone while connected to the Internet, using the same telephone line. This feature requires ISP support and Call Waiting/Caller ID Service. It also requires the Modem On Hold application, which comes preinstalled on your computer.
PCM Upstream—transmits up to 48,000 bits per second
upstream to host modems that support the V.92 protocol.
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Introduction
Features
Data Compression—increases transmission speeds using the
new V.44 compression algorithm, which is optimized for World Wide Web browsing. The modem also supports MNP5 and V.42bis data compression protocols.
The internal modem has a modem port (RJ11) for connecting to an analog telephone line.
CAUTION: Connect the internal modem ONLY to an analog line, not to a digital line. For more information, see “Connection
procedures” on page 44.
Due to FCC limitations, speeds of 53 kbps are the maximum permissible transmission rates during downloads. Actual data transmission speeds will vary depending on line conditions. Many users will experience throughput in the range of 32 to 44 kbps under normal conditions, depending on telephone line quality.
To achieve a V.92 56K connection, both your modem and the host modem (typically at an ISP) must be V.92 56K modems. As many ISPs do not yet support the V.92 protocol, most connections will be V.90 56K connections.
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V.92 connections also require a phone line that supports the V.92 protocol. Some phone lines will not support V.92 or V.90 56K connections at all, either because of quality impairments or additional analog-to-digital conversions (for example, PBX systems).
When a PCM upstream connection is not possible, the modem automatically uses the default V.34 protocol for “upstream” data transmission, which supports connection rates of up to 33,600 bits/ second.
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Introduction
Features
56K data commu­nication
Fax capability You can use the internal modem to transmit
Standard com­mands
Error control This feature assures accurate data transmis-
The internal modem uses the V.92 protocol to connect to host V.92 modems at data rates of up to 53,000 bits per second (bps). It uses the V.90 protocol to connect at data rates of up to 53,000 bps when connecting to a V.90 host modem. For connections that do not support either the V.90 or V.92 protocol, the internal modem uses the ITU standard V.34 protocol to connect at rates of up to 33,600 bits per second. The internal modem also supports all of the earlier, lower-speed ITU/CCITT modem protocols.
and receive facsimiles at rates of up to 14,400 bps. The internal modem supports Class 1 fax transmission.
The internal modem is compatible with the industry standard Hayes S-Register settings.
sion even over telephone lines subject to noise interference. The internal modem uses Microcom Networking Protocol and V.42 error correction.
®
AT commands and
®
4 (MNP4)
Data compression Compression can greatly increase data
throughput. The internal modem supports the new V.44 compression protocol, which is optimized for World Wide Web browsing. It also supports MNP5 and V.42bis data com­pression protocols.
Serial port access The internal modem frees your computer’s
serial port for connection of a serial mouse, serial printer or other serial device.
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Introduction

Function charts

Ring indicator The computer can be powered on automati-
cally when the modem answers a call. This feature is available only when the computer is in Resume/Standby mode. Refer to your com­puter’s documentation for details on ring indicator power on.
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Standby/Hiber­nate
Modem On Hold Enables you to talk on the telephone while con-
Fast Connect Shortens connection times up to 25 percent, by
PCM upstream Transmits up to a maximum rate of 48,000 bits
When the computer is set to Standby or Hibernate, the modem settings automatically resume when you turn on the power. Refer to your computer’s documentation for details on Standby/Hibernate modes.
nected to the Internet, using the same telephone line. This feature requires ISP support and Call Waiting/Caller ID Service. The phone line must support Type 2 Caller ID (CID).
storing phone line characteristics.
per second upstream to host V.92 modems that support this feature.
Function charts
The modem supports these communication protocols:
Functions available in all operating systems
Function Remarks
Data V.92/V.90 From 32 Kbps to 56 Kbps
V.34 From 2400 bps to 33.6 Kbps
V.32bis 4800, 7200, 9600 bps, 12, 14.4 Kbps
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Introduction
Function charts
Functions available in all operating systems (Continued)
Function Remarks
V.32 4800, 9600 bps
V.22bis 1200, 2400 bps
V.22 1200 bps
V.23 75, 600, 1200 bps
V.21 300 bps
BELL212A 1200 bps
BELL103 300 bps
MNP5 Data compression
MNP4 Error control
V.44 Data compression
V.42bis Data compression
V.42 Error control
Fax V.17 7200, 9600 bps, 12, 14.4 Kbps
V.29 7200, 9600 bps
V.27ter 2400, 4800 bps
V.21 ch2 300 bps
EIA-578 Class 1 command set for fax
Definition: bps stands for bits per second.
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Chapter 1
Modem On Hold
Your computer comes with the Modem On Hold application preinstalled. This application enables you to answer incoming voice calls or make outgoing voice calls while maintaining your Internet connection, by putting the Internet connection on hold.
To use the Modem On Hold feature, you must have Call Waiting service and an ISP that supports the V.92 modem protocol. You must also have Caller ID service, if you want the application to display the identity of incoming calls. The phone line must support Type 2 Caller ID.
For V.90 connections, which do not support the Modem On Hold feature, the Modem On Hold application displays the incoming call information so that you can choose to either ignore it, or disconnect the Internet connection to answer the call. The application can also be configured to automatically disconnect your Internet connection so that you can answer incoming voice calls, in case you do not have Call Waiting service.
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Modem On Hold
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Using Modem On Hold

The Modem On Hold application comes configured to automatically launch when you start the computer, displaying an icon on the system tray. However, you can change this configuration. See “Configuring Modem On Hold” on
page 25 for instructions.
Using Modem On Hold
The Modem On Hold application pops up the V.92 Modem On Hold dialog whenever an incoming voice call is detected, or you place an outgoing voice call while connected to the Internet. This dialog displays information about the call in a Call Status box.

Answering an incoming voice call

When the modem detects an incoming voice call during an Internet connection, the V.92 Modem on Hold dialog appears. The Call Status box indicates that a call is waiting. If you have Caller ID, the dialog also displays the phone number and identity of the incoming call.
Sample Incoming voice call dialog box
1 To ignore an incoming call, click Ignore, or simply
ignore the call.
If you ignore the call, it will continue to ring until the timer expires in 15 seconds.
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Modem On Hold
Using Modem On Hold
2 To answer an incoming call, click Answer, then pick up
your telephone handset.
The Call Status box indicates that the Internet connection is on hold while you complete your voice call.
Sample Modem On Hold in progress dialog box
3 To maintain the Internet connection, you must complete
the voice call before the Modem On Hold timer expires.
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The application displays the timer in the lower right corner. The timeout value is determined by your ISP.
4 To end your voice call and resume your Internet
connection, click Resume Data Call.
A dialog displays, indicating that the Modem On Hold has been cancelled and instructing you to hang up.
Sample Modem On Hold cancelled dialog box
5 Click OK.
The Call Status box indicates that it is resuming the modem (Internet) connection.
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Modem On Hold
Using Modem On Hold
Sample Resuming modem connection dialog box
The modem connection is automatically renegotiated and your Internet connection resumes.
NOTE: A “Call Canceled” message may display. If this occurs, wait a few seconds while the modem automatically redials and reestablishes your Internet connection.

Placing an outgoing voice call

To use this function, your phone line must support three-way calling service.
1 Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2 Click Place Voice Call.
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Modem On Hold
Using Modem On Hold
The V.92 Modem On Hold dialog appears, instructing you to click the Call button.
Sample Placing a voice call dialog box
3 Before the 15-second timer runs out, click Call.
Otherwise, click Ignore to cancel the call.
The Call Status box indicates that the Internet connection is on hold while you complete your voice call.
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Sample Modem On Hold in progress dialog box
4 Pick up your telephone handset and place your voice call.
5 To maintain the Internet connection, you must complete
the voice call before the Modem On Hold timer expires.
The application displays the timer in the lower-right corner. The timeout value is determined by your ISP.
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Modem On Hold
Using Modem On Hold
6 To end your voice call and resume your Internet
connection, wait until the incoming caller has hung up, then click Resume Data Call.
If you hang up before the incoming caller, a “Call Cancelled” message may display. If this occurs, wait a few seconds while the modem automatically redials and reestablishes your Internet connection.
A dialog displays, indicating that the Modem On Hold has been cancelled and instructing you to hang up.
Sample Modem On Hold cancelled dialog box
7 Click OK.
The Call Status box indicates that it is resuming the modem connection.
Sample Resuming modem connection dialog box
The modem connection is automatically renegotiated and your Internet connection resumes.
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Viewing Call History

The Modem On Hold application provides a log of the last ten incoming calls. The log includes the date, time, phone number, and Caller ID (if you have Caller ID service).
1 To view the call history, right-click the icon, located
on the system tray, to display the modem popup window.
Sample modem popup window
2 Click Call History to display the Call History log.
Modem On Hold

Configuring Modem On Hold

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Sample Call History log
Configuring Modem On Hold
The Modem On Hold application comes preconfigured with Call Waiting, Caller ID, and the Modem On Hold Feature enabled. If your configuration does not match this, you can change the default configuration. You can also configure the application so that it does not automatically run when you start your computer.
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Modem On Hold
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Configuring Modem On Hold

Configuring Modem On Hold settings

You configure Modem On Hold settings from the V.92 MoH Settings dialog.
1 To open the V.92 MoH Settings dialog, double-click the
icon, located on the system tray in the lower-right
corner of your desktop.
The V.92 MoH Settings dialog appears.
Sample V.92 MoH Settings dialog box
2 If you do not have Call Waiting service, clear the Enable
Call Waiting check box.
All of the other settings in this dialog become unavailable. If you do not have Call Waiting, the modem will still display a message when it detects an incoming call during an Internet connection, however you will not be able to use the Modem On Hold feature to answer that call without losing the Internet connection.
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Modem On Hold
Configuring Modem On Hold
3 If you do not want the Modem On Hold feature enabled,
select Disconnect call. Switch to voice.
When the modem detects an incoming voice call during an Internet connection, it disconnects the Internet connection so that you can answer the voice call.
4 If Modem On Hold is enabled, you can select or clear the
Enable Caller ID check box to match your telephone
service.
5 To disable the warning that displays before the Modem
On Hold timer expires (disconnecting an incoming or outgoing voice call if not completed), clear the Warn
before timeout check box.
6 To change the Modem On Hold warning timer value,
select a value from the Warn before timeout dropdown box.
You can set the timer from 10 to 60 seconds, in intervals of 10 seconds.
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7 If your phone system requires a number to be dialed to
switch between voice and data calls, enter that number in the To switch between calls, dial box.
If your phone system requires one number to switch from voice to data and a different number to switch from data to voice, enter both numbers in the box, separated by a comma.
8 Click OK to close the dialog and save your changes.
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Modem On Hold
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Configuring Modem On Hold

Enabling/Disabling the Modem On Hold autorun status

1 Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2 If Start Automatically is checked, you can click it to
clear the check mark.
The Modem On Hold application no longer launches automatically when you start your computer.
3 If Start Automatically is not checked, you can click it to
select this option.
A check mark appears next to the option. The Modem On Hold application now launches automatically when you start your computer.

Adding and removing the Modem On Hold icon from the system tray

If you no longer wish to use the Modem On Hold application, you may want to remove it from your system tray. You can add the icon to the system tray at a later time.
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Modem On Hold

Locating the Modem On Hold application version

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Removing the icon
1 Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
2 Click Exit MOH.
A confirmation dialog appears.
3 Click OK to remove the icon from the system tray.
Adding the icon
From your desktop, click Start, Programs, Tos hib a Internal Modem, Modem on Hold. The icon is added to the
system tray.
Locating the Modem On Hold application version
1 Right-click the icon, located on the system tray, to
display the modem popup window.
Sample modem popup window
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Modem On Hold
Locating the Modem On Hold application version
2 Click About MOH to display the application version.
Sample About MOH
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Chapter 2
Function Check
This chapter describes how to check the internal modem’s functions. Use this procedure when the modem is not working properly, to help identify the problem and, in many cases, the solution.

Running diagnostics

If the modem is not working properly, running some simple diagnostics can help you determine if the modem drivers are installed correctly, or if the modem is not working due to a conflict with another application using the communications port.
To run modem diagnostics:
1 Double-click Control Panel on your computer’s desktop
to open the Control Panel.
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Function Check
Running diagnostics
Sample Control Panel
2 Double-click Phone and Modem Options to open the
Phone and Modem Options window.
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Function Check
Running diagnostics
Sample Phone and Modem Options window
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3 Click the Modems tab to display the installed modems.
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Function Check
Running diagnostics
Sample Modems tab dialog box
4 If it is not already selected, click Tos h ib a So ft w are
Modem, then click Properties to open the Toshiba
Software Modem Properties window.
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Function Check
Running diagnostics
Sample Toshiba Software Modem Properties window
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5 Click the Diagnostics tab.
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Function Check
Running diagnostics
Sample Diagnostics tab
6 Click Query Modem.
The system executes an automatic operations test, displaying the following message while the test is in progress.
Sample Diagnostics test in progress message
If the diagnostic test runs successfully, a series of commands and the modem’s response displays in the Modem Information box. The modem drivers are installed correctly.
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Sample Diagnostics results
Function Check
Running diagnostics
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If the diagnostics test fails, you may see a “Can’t Open Port” message. This indicates that another application is using the COM port, or the modem driver is not properly installed.
7 If the diagnostic test fails, and this is the first time you’ve
run the test, restart the computer and repeat step 1 through step 6.
8 If the diagnostic test fails a second time, double-click
Control Panel on your computer’s desktop to open the
Control Panel.
9 Double-click Add/Remove Programs to open the Add/
Remove programs window.
10 Select and remove the Toshiba Software Modem.
11 If prompted to do so, restart the computer.
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Function Check
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Determining current connection protocol

12 Reinstall the Toshiba Software Modem driver.
If you do not have the latest driver, you can download it from www.toshiba.com.
13 Repeat step 1 through step 6 to run diagnostics again.
The issued AT commands, and the modem’s response, appear in the Modem Information box. Use the scroll bar, if necessary, to locate the ATI3 command and its response.
14 Verify that the driver you installed in step 12 is the
currently installed driver.
Determining current connection protocol
If V.92 features do not appear to be functioning, verify that the connection is a V.92 connection using the following procedure.
1 Double-click Control Panel on your computer’s desktop
to open the Control Panel.
Page 39
Determining current connection protocol
Sample Control Panel
Function Check
39
2 Double-click Phone and Modem Options to open the
Phone and Modem Options window.
Page 40
40
Function Check
Determining current connection protocol
Sample Phone and Modem Options window
3 Click the Modems tab to display the installed modems.
Page 41
Determining current connection protocol
Sample Modems tab
Function Check
41
4 If it is not already selected, click Tos h ib a So ft w are
Modem, then click Properties to open the Toshiba
Software Modem Properties window.
Page 42
42
Function Check
Determining current connection protocol
Sample Toshiba Software Modem Properties window
5 Click the Diagnostics tab.
Page 43
Determining current connection protocol
Sample Diagnostics tab
Function Check
43
6 Click View log to display connection information about
the last call.
7 Locate the data compression format in the log. If it lists
V.44 data compression, the connection was a V.92 connection.
8 To append connection information for future calls to the
existing call log, on the Diagnostics tab select the Append to Log check box.
Page 44
Chapter 3
Using the Internal Modem
This chapter describes connection procedures and basic operations.

Connection procedures

This section describes how to connect the internal modem to, and disconnect it from, a telephone jack.
CAUTION: The modem is designed for use with a standard analog telephone line. Do not connect the modem to a digital telephone line. A digital line may damage the modem. If you connect the modem to a digital telephone line, the modem will not dial, and will display the message NO DIAL TONE at the AT command line.
44
Page 45

Analog or digital?

If you are not sure which type of line a particular line
jack offers, assume that it is digital and do not connect the internal modem to it.
If the wall jack is known to be connected to a PBX
(Private Branch Exchange) system, then the line is digital. Do not connect the modem to it.
If a (working) telephone connected to the wall jack has
an REN (Ringer Equivalency Number) printed on its label, then it is an analog phone. If the phone is working correctly, then the wall jack itself is analog.
Telephones in an office environment are commonly
connected to digital phone lines.
Unfortunately, the wall jacks for both analog and digital
phone lines use the familiar RJ11 connector as shown on page 46. If you are not sure that an RJ11 jack terminates an analog phone line, do not connect the modem to it.
Using the Internal Modem
Connection procedures
45

Connecting the internal modem

CAUTION: In the event of a lightning storm, unplug the modem cable from the telephone jack.
A standard modular cable is supplied with the internal modem. Follow the steps below to connect the internal modem to a telephone jack.
1 Turn the connector so that the small connecting lever
faces down.
2 Squeeze the lever and plug the connector into the
computer’s modem port.
3 Plug the other end of the cable into an RJ11 wall jack.
Page 46
Using the Internal Modem
46
Connection procedures
Connecting the internal modem
NOTE: When you connect the RJ11 jack, insert it until you hear a click.

Disconnecting the internal modem

When you need to disconnect the internal modem’s modular cable:
1 Pinch the connecting lever on the connector in the
telephone wall jack and pull out the connector.
Squeeze here
Disconnecting the cable from the wall jack
2 Disconnect the modular cable from the computer’s
modem port.
Page 47

Basic operation

After you connect the modular cable to your internal modem and a telephone line, you are ready to run your communication software. Refer to your software documentation for instructions on operating your internal modem.
As examples, this section describes how to execute basic modem operations by typing AT commands directly into the communication software program. You must be in terminal mode to enter the AT commands. Refer to your software documentation or online help.

Connecting to a telephone line

The AT commands for connecting to a telephone line depend on whether you are using a direct line or an extension line, such as in an office building.

Direct access line

Using the Internal Modem
Basic operation
47
To place a call using tone dialing, enter:
ATD T******* and press Enter.
The asterisks * indicate the number you are calling.
To place a call using pulse dialing, enter:
ATD P******* and press Enter.
The asterisks * indicate the number you are calling.
Page 48
Using the Internal Modem
48
Basic operation

Extension line

If you are calling from an extension line, such as in an office building, and need to dial nine or another number to gain external access, follow the steps below.
To place a call using tone dialing, enter:
ATD T 9, ******* and press Enter.
The nine or other number is for line access; the comma (,) is for a pause (about 2 seconds with the default setting) to give time for a connection. The asterisks * indicate the number you are calling.
To place a call using pulse dialing, enter:
ATD P 9, ******* and press Enter.
The nine or other number is for line access; the comma is for a pause (about 2 seconds with the default setting) to give time for a connection. The asterisks * indicate the number you are calling.
You can enter as many commas as you need. The following example will result in a six-second pause:
ATD T 9,,, ******* and press Enter.
NOTE: If you are using a PBX connection that does not wait for a dial tone, add the X0, X1 or X3 to the AT command line. For example:
Actual usage will vary according to the host system, so please check with the system manager.
ATX 3DP 9, ******* and press Enter.
Page 49

Receiving a call

To set the number of rings before the internal modem automatically answers the phone, set the S0 register as follows:
ATS 0=* and press Enter.
The asterisk * indicates the number of rings.
See “S-Register values” on page 82 for more details.

Terminating a call

The methods for terminating a call depend on the status of the connection.
If the internal modem is dialing or has not yet gone
online, you can terminate a call by pressing any key.
If the terminal is online, enter the escape code (+++), then
ATH and press Enter.
type:
If the remote party disconnects, the call will be
automatically cut off.
Using the Internal Modem
Basic operation
49
If the power to the computer is cut off, the call is
terminated.

Setting the data flow control

Data flow control is used to start and stop data transmission according to the status of the data buffer (full or empty). The following describes how to set the data flow control method:
CTS/RTS (hardware control)
XON/XOFF (software)
Also, see “MNP and V.42” on page 95.
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50
CTS/RTS control
This control method is hardware-dependent. To control data flow, the modem and computer transmit Clear To Send/ Request To Send signals to each other. To set CTS/RTS control, enter the following AT command:
AT\ Q3
XON/XOFF control
This control method is managed by software. The start/stop signals, that is transfer on/transfer off, are included in the data stream. To set XON/XOFF control, enter the following AT command:
AT\ Q1
Please use any settings recommended in your communications software manual.

Facsimiles

Using the Internal Modem
Basic operation
Fax communication uses EIA-578 Class 1 commands and requires fax software. Communication is controlled by the fax software.
NOTE: Use only software compatible with EIA-578 Class 1. Do not use EIA-592 Class 2-compatible software.
Page 51
Chapter 4
AT Commands
In most cases, you will not need to type AT commands manually. However, there may be some occasions when you will need to do so.
This chapter describes AT commands for data mode. Fax commands are issued by application software.

AT command formats

The format for entering AT commands is:
ATX n
where X is the AT command, and n is the specific value for some of the commands. After you type in the command, press
Enter.
Any command issued is acknowledged with a response in either text or numeric values known as result codes.
All commands and command-values accepted by the modem are described in this section; any entry other than those listed results in an error.
If no value is entered for n, then the command defaults to a value of n=0.
51
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AT Commands
52
AT command formats

+++ Escape sequence

The escape sequence allows the modem to exit data mode and enter online command mode. While in online command mode, you can communicate directly with your modem using AT commands. When you finish, you can return to data mode using the ATO command.
There must be a pause after you enter an escape sequence before any additional characters can be sent to the modem. The length of this pause is set by Escape Guard Time (S12). The pause prevents the modem from interpreting the escape sequence as data.
The value of the escape sequence character may be changed using register S2.

A/ Repeat last command

This command repeats the last command string entered. Do not precede this command with an AT prefix nor conclude it by pressing
Enter.

A Answer command

This command instructs the modem to go off-hook and answer an incoming call.

Bn Communication standard setting

This command determines the communication standard— either CCITT or Bell.
NOTE: This command is only useful for matching the modem to slower modems. It is rarely used today.
B0 Selects CCITT V.22 mode when the modem is
at 1200 bps.
Page 53

Dn Dial

AT Commands
AT command formats
B1 Selects Bell 212A when the modem is at 1200
bps.
B2 Unselects V.23 reverse channel.
B3 Unselects V.23 reverse channel.
B15 Selects V.21 when the modem is at 300 bps.
B16 Selects Bell 103J when the modem is at 300
bps.
Result Codes:
OK n = 0,1,2,3,15,16
ERROR Otherwise
This command instructs the modem to dial a telephone number. Enter n (the telephone number and any modifiers) after the ATD command.
53
Any digit or symbol (0-9, *, #, A, B, C, D) may be dialed as touch-tone digits. Characters such as spaces, hyphens, and parentheses do not count. They are ignored by the modem, but you may want to include them to make the number and modifiers easier to read.
The following may be used as phone number modifiers:
P Pulse dialing.
S=n Dial using the string saved by &Zn command.
T Touch-tone dialing (default).
, Pause during dialing. Pause for time specified
in Register S8 before processing the next character in the dial string.
W Wait for dial tone. Modem waits for a second
dial tone before processing the dial string.
Page 54
AT Commands
54
AT command formats
@ Wait for quiet answer. Wait for five seconds of
! Hook flash. Causes the modem to go on-hook
; Return to command mode. Causes the modem
L Redials last number. Should be the first
$ Bong tone detection

En Echo command

This command controls whether or not the characters entered from your computer keyboard are displayed on your monitor (echoed) while the modem is in command mode.
silence after dialing the number. If silence is not
detected, the modem sends a NO ANSWER
result code back to the caller.
for 0.5 seconds and then return to off-hook.
to return to command mode after dialing a
number, without disconnecting the call.
character following ATD; ignored otherwise.
E0 Disables echo to the computer.
E1 Enables echo to the computer (default).
Result Codes:
OK n=0,1
ERROR Otherwise
Page 55

Hn Hook control

This command instructs the modem to go on-hook to disconnect a call, or off-hook to make the phone line busy.
H0 Modem goes on-hook (default).
H1 Modem goes off-hook.
Result Codes:
OK n=0,1
ERROR Otherwise

In Request ID information

This command displays product information about the modem.
I0 or I3Returns the modem identity string and driver
version number.
AT Commands
AT command formats
55
I1 Returns OK (no function).
I2 Returns OK (no function).
I4 Returns the driver build date.
I5 Returns the driver version, bus type (PCI,
AC97), codec type, and country.
I6 Returns OK (no function).
I7 Returns the hardware version.
I8 Returns the codec type.
I9 Returns the country ID in English.
I10 Returns OK (no function).
I11 Returns connection information.
Page 56
56
AT Commands
AT command formats
The following table contains an example of the connection information returned by the I11 command:
Description Status
Last Connection V.92
Initial Transmit Carrier Rate 24000
Initial Receive Carrier Rate 49333
Final Transmit Carrier Rate 24000
Final Receive Carrier rate 49333
Protocol Negotiation Result LAPM
Data Compression Result V.44
Estimated Noise Level 199
Receive Signal Power Level (-dBm) 26
Transmit Signal Power Level (-dBm) 13
Round Trip Delay (msec) 0
Near Echo Level (-dBm) 13
Far Echo level (-dBm) 73
Transmit Frame Count 0
Transmit Frame Error Count 0
Receive Frame Count 0
Receive Frame Error Count 0
Retrain by Local Modem 0
Retrain by Remote Modem 0
Rate Renegotiation by Local Modem 0
Rate Renegotiation by Remote Modem 0
Call Termination Cause 1
Robbed-Bit Signaling 0
Digital Loss (dB) 03
Remote Server ID NA
Page 57
AT Commands
AT command formats
Connection Time (sec) 19.968
OK
The ATI11 command may be issued from online command mode or after the end of a call. After a call, some of the values are no longer valid. The following table defines each command result, and indicates if the result is valid only during the call:
Description Definition
Last Connection V.92, V.90, V.34, or V.32,
depending on the type of connection negotiated.
57
Initial Transmit Carrier Rate
Initial Receive Carrier Rate
Final Transmit Carrier Rate
Final Receive Carrier rate
Protocol Negotiation Result
Data Compre ssion Result
Estimated Signal/ Noise Level
Receive Signal Power Level (-dBm)
Initial upstream rate.
Initial downstream rate.
Current or final upstream rate.
Current or final downstream rate.
LAPM, MNP, or NONE, depending on V.42 negotiation.
V.44, V.42bis, MNP5 or NONE.
Signal-to-noise ratio with implied negative. Higher values indicate better conditions.
The received signal power which, although labeled in -dBm, is only a relative measure for comparing calls to and from different locations. This value is valid only during a call.
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58
AT Commands
AT command formats
Transmit Signal Power Level (-dBm)
Round Trip Delay (msec)
Near Echo Level (-dBm)
Far Echo level (-dBm)
Transmit Frame Count
Transmit Frame Error Count
Receive Frame Count
Receive Frame Error Count
Retrain by Local Modem
The signal power transmitted upstream.
The round trip delay, in milliseconds.
Near echo levels only.
Far echo levels only.
The number of LAPM frames sent upstream during this call. The count wraps around at 65,535.
The number of REJ frames received at the analog client modem.
The number of LAPM frames received by the client modem during this call. The count wraps around at 65,535.
Number of frames received in error by the client modem.
Number of retrains requested by the client modem.
Retrain by Remote Modem
Rate Renegotiation by Local Modem
Rate Renegotiation by Remote Modem
Number of retrains requested by the remote modem.
Number of renegotiations requested by the client modem.
Number of renegotiations requested by the remote modem.
Page 59
AT Commands
AT command formats
59
Call Termination Cause
Robbed-Bit Signaling
Digital Loss (dB) For PCM connection only, the
Remote Server ID NA
Connection Time (sec)
The reason the call ended. This value is valid only after the call ends.
0 local modem
command; ATH, DTR
drop.
1 remote modem
command: cleardown, loss of signal.
2 no answer, busy, etc.
3 training failure (V.90 or
V.34).
4 protocol failure, for
example if required by \N4.
For PCM connection only, a hexadecimal 6-bit pattern of T1 frames with robbed-bit signaling.
downstream digital loss.
The time between the remote answer and the connect result, in seconds.
Result Codes:
As described n=0,1,2,3,4,5,6,7,8,9,11
ERROR Otherwise
Page 60
AT Commands
60
AT command formats

Ln Monitor speaker volume

This command sets speaker volume to low, medium, or high.
L0 Low volume
L1 Low volume (Same as L0)
L2 Medium volume (default)
L3 High volume
Result Codes:
OK n=0,1,2,3
ERROR Otherwise

Mn Monitor speaker mode

This command turns the speaker on or off.
M0 The speaker is off.
M1 The speaker is on until the modem detects the
carrier signal (default).
M2 The speaker is always on when modem is off-
hook.
M3 The speaker is on until the carrier is detected,
except when dialing.
Result Codes:
OK n=0,1,2,3
ERROR Otherwise
Page 61

Nn Modulation handshake

This command controls whether or not the local modem performs a negotiated handshake at connection time with the remote modem when the communication speed of the two modems is different.
N0 When originating or answering, this is for
handshake only at the communication standard specified by S37 and the ATB command.
N1 When originating or answering, begin the
handshake at the communication standard specified by S37 and the ATB command (default).
During handshake, a lower transmission speed may be selected.
Result Codes:
OK n=0,1
AT Commands
AT command formats
61
ERROR Otherwise

On Return online to data mode

O0 Instructs the modem to exit online command
mode and return to data mode (see AT escape sequence, +++).
O1 This command issues a retrain before returning
to online data mode.
O3 This command issues a rate renegotiation before
returning to online data mode.
Result Codes:
OK n=0,1,3
ERROR Otherwise
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AT Commands
62
AT command formats

P Select pulse dialing

This command configures the modem for pulse (non-touch­tone) dialing. Dialed digits are pulsed until a T command or dial modifier is received. Tone dial is the default setting.

Qn Result code control

Result codes are informational messages sent from the modem and displayed on your monitor. Basic result codes are OK, CONNECT, RING, NO CARRIER, and ERROR. The ATQ command allows the user to turn result codes on or off.
Q0 Enables modem to send result codes to the
computer (default).
Q1 Disables modem from sending result codes to
the computer.
Result Codes:
OK n=0,1
ERROR Otherwise

T Select tone dialing

This command instructs the modem to send DTMF tones while dialing. Dialed digits are tone dialed until a P command or dial modifier is received. This is the default setting.

Vn DCE response format

This command controls whether result codes (including call progress and negotiation progress messages) are displayed as words or their numeric equivalents.
V0 Displays result codes as digits.
V1 Displays result codes as text (default).
Page 63
Result Codes:
OK n=0,1
ERROR Otherwise

Wn Result Code Option

W0 CONNECT result code reports DTE speed.
Disable protocol result codes.
W1 CONNECT result code reports DTE speed.
Enable protocol result codes.
W2 CONNECT result code reports DCE speed.
Enable protocol result codes (default).
Result Codes:
OK n=0,1,2
ERROR Otherwise
AT Commands
AT command formats
63

Xn Result code selection, call progress monitoring

This command sets detection options for dial tones and busy signals, which is its primary function. However, it also enables or disables extended result codes.
Extended
Command
X0 Disable Disable Disable
X1 Enable Disable Disable
X2 Enable Enable Disable
X3 Enable Disable Enable
X4 (default)
X5 Enable Enable Enable
Result code
Enable Enable Enable
Dial tone Detect
Busy signal Detect
Page 64
AT Commands
64
AT command formats

Extended result codes

Disabled: Displays only the basic result codes: OK,
Enabled: Displays basic result codes, along with the

Dial tone detect

Disabled: The modem dials a call regardless of
Enabled: The modem dials only upon detection of a
CONNECT, RING, NO CARRIER, and ERROR.
connect message and the modem’s data rate, and an indication of the modem’s error correction and data compression operation.
whether it detects a dial tone.
dial tone, and disconnects the call if the dial tone is not detected within the specified time. The period of time the modem waits before dialing is specified in register S6.

Busy tone detect

Disabled: The modem ignores any busy tones it
Enabled: The modem monitors for busy tones.
Result Codes:
OK n=0,1,2,3,4,5
ERROR Otherwise
receives.
Page 65
AT command formats

Zn Recall stored profile

The modem performs a soft reset and restores (recalls) a configuration profile according to the parameter supplied. You can store two configuration profiles. If no parameter is specified, zero is assumed.
Z0 Reset and restore stored profile 0.
Z1 Reset and restore stored profile 1.
Result Codes:
OK n=0,1
ERROR Otherwise

&Cn Data Carrier Detect (DCD) control

Data Carrier Detect is a signal from the modem to the computer indicating that a carrier signal is being received from a remote modem. DCD normally turns off when the modem no longer detects the carrier signal.
AT Commands
65
&C0 The state of the carrier from the remote modem
is ignored. DCD circuit is always on.
&C1 DCD turns on when the remote modem’s carrier
signal is detected, and off when the carrier signal is not detected (default).
Result Codes:
OK n=0,1
ERROR Otherwise
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AT Commands
66
AT command formats

&Dn Data Terminal Ready (DTR) control

This command interprets how the modem responds to the state of the DTR signal and changes to the DTR signal.
&D0 Ignore. The modem ignores the true status of
DTR and treats it as always on. This should
only be used if your communication software
does not provide DTR to the modem.
&D1 If the DTR signal is not detected while in online
data mode, the modem enters command mode,
issues an OK result code, and remains
connected.
&D2 If the DTR signal is not detected while in online
data mode, the modem disconnects (default).
&D3 Reset the modem on the on-to-off DTR
transition.
Result Codes:
OK n=0,1,2,3
ERROR Otherwise

&F Load factory settings

This command loads the configuration stored and programmed at the factory. This operation replaces all of the command options and the S-Register settings in the active configuration with factory values.
&F Recall factory setting as active configuration.
Page 67

&Gn V.22bis guard tone control

This command determines which guard tone, if any, to transmit while transmitting in the high band (answer mode). This command is only used in V.22 and V.22bis mode. This option is not used from North America and is for international use only.
&G0 Guard tone disabled (default).
&G1 Sets guard tone to 550 Hz.
&G2 Sets guard tone to 1800 Hz.
Result Codes:
OK n=0,1,2
ERROR Otherwise

&Kn Local flow control selection

AT Commands
AT command formats
67
&K0 Disables flow control.
&K3 Enables RTS/CTS flow control (default).
&K4 Enables XON/XOFF flow control.
Result Codes:
OK n=0,3,4
ERROR Otherwise
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AT Commands
68
AT command formats

&Pn Select Pulse Dial Make/Break Ratio

&P0 Selects 39% - 61% make/break ratio at 10
pulses per second.
&P1 Selects 33% - 67% make/break ratio at 10
pulses per second.
&P2 Selects 33% - 67% make/break ratio at 20
pulses per second.
Result Codes:
OK n=0 to 2
ERROR Otherwise

&Tn Self-test commands

These tests can help to isolate problems if you experience periodic data loss or random errors.
&T0 Abort. Stops any test in progress.
&T1 Local analog loopback test, V.56 Loop 3. This
test verifies modem operation, as well as the
connection between the modem and computer.
If the modem is online when this command is
issued, the modem hangs up.
Result Codes:
OK n=0
CONNECT n=1
ERROR Otherwise
Page 69
AT Commands
AT command formats

&V View active configuration and stored profile

The modem maintains two stored profiles, in addition to the active profile. This command is used to display all three modem configurations, and any stored telephone numbers.
&V View all three configurations and any stored
telephone numbers.

&W Store current configuration

This command saves the current (active) configuration (profile), including all S-Registers except S3, S4 and S5.
The current configuration comprises a list of storable parameters, which you can view using the &V command. These settings are restored to the active configuration upon receiving a Zn command or at power-up. Refer to “&V View
active configuration and stored profile” on page 69.
&W0 Stores the current configuration as profile 0.
69
&W1 Stores the current configuration as profile 1.
Result Codes:
OK n = 0,1.
ERROR Otherwise

&Y Select stored profile for hardware reset

This command does not change the modem behavior, but is included for compatibility with applications that issue the &Y command.
Result Codes:
OK n = 0,1.
ERROR Otherwise
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AT Commands
70
AT command formats

&Zn=x Store telephone number

This command is used to store up to four dialing strings in the modem’s nonvolatile memory for later dialing. The format for the command is &Zn=“stored number” where n is the location 0-3 to which the number should be written. The dial string may contain up to 34 characters. The ATDS=n command dials using the string stored in location n.
Result codes:
OK n = 0,1,2,3
ERROR Otherwise

\Nn Error control mode selection

This command determines the type of error control used by the modem when sending or receiving data.
\N0 Buffer mode. No error control. (Also known as
Normal Mode.)
\N1 Direct mode.
\N2 MNP or disconnect mode. The modem attempts
to connect using MNP2-4 error control
procedures. If this fails, the modem disconnects.
This is also known as MNP-reliable mode.
\N3 V.42, MNP, or buffer (default).
The modem attempts to connect in V.42 error
control mode. If this fails, the modem attempts
to connect in MNP mode. If this fails, the
modem connects in buffer mode and continues
operation. This is also known as V.42/MNP
auto-reliable mode.
\N4 V.42 or disconnect. The modem attempts to
connect in V.42 error control mode. If this fails,
the call will be disconnected.
\N5 V.42. MNP or Buffer (same as \N3).
Page 71
\N7 V.42. MNP or Buffer (same as \N3).
Result Codes:
OK n = 0,1,2,3,4,5,7
ERROR Otherwise

Qn Local flow control selection

\Q0 Disable flow control.
\Q1 XON/XOFF software flow
control.
\Q3 RTS/CTS to DTE (default).
Result Codes:
OK n = 0,1,3
AT Commands
AT command formats
71
ERROR Otherwise

\Vn Protocol result code

\V0 Disable protocol result code appended to DCE
speed.
\V1 Enable protocol result code appended to DCE
speed (default).
Result Codes
OK n = 0,1
ERROR Otherwise
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AT Commands
72
AT command formats

%Cn Data compression control

This command determines the operation of V.42bis and MNP class 5 data compression. Online changes do not take effect until a disconnect occurs first.
%C0 V.42bis/MNP 5 disabled. No data compression.
%C1 V.42bis/MNP 5 enabled. Data compression
enabled (default).
Result Codes:
OK n = 0, 1
ERROR Otherwise

-V.90=<n>

This command enables/disables V.90 and changes the downstream rate.
-V90=0 Disables V.90
-V90=1 Enables V.90 Auto rate (default value)
-V90=X Controls the downstream rate
-V90? Shows the current value
-V90=? Shows the range [0-21]
Possible values of n:
“AT-V90=X” Downstream Rate
0 V.90 disabled
1 Auto rate (Default)
2 28000 bps
3 29333 bps
4 30666 bps
Page 73
5 32000 bps
6 33333 bps
7 34666 bps
8 36000 bps
9 37333 bps
10 38666 bps
11 40000 bps
12 41333 bps
13 42666 bps
14 44000 bps
15 45333 bps
16 46666 bps
17 48000 bps
18 49333 bps
AT Commands
AT command formats
73
19 50666 bps
20 52000 bps
21 53333 bps

+DS44 V.44 Data Compression Command

This command configures the V.44 data compression direction used by the modem. It can also be used to display the current data compression configuration, and the supported <direction> parameter values.
+DS44 = <direction>
Valid <direction> values are as follows:
0 Modem does not negotiate V.44 compression.
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AT Commands
AT command formats
1 Modem negotiates V.44 compression for
transmit only.
2 Modem negotiates V.44 compression for
receive only.
3 Modem accepts V.44 compression in both or
either direction (default).
Result Codes:
OK <direction> = 0,1,2,3
ERROR Otherwise
+DS44?
This command displays the current V.44 compression configuration.
+DS44=?
This command displays the supported +DS44 <direction> parameter values.

+MS Command

This command can be used to set protocol and connection speed parameters for the modem. Instead of having to change multiple S registers, this single command produces the same effect. The command can also be used to display the current modem protocol and maximum connection speed settings. In addition, it can be used to display all the supported +MS command parameter values.
+MS= <carrier>, <automode>, <min_rate>, <max_rate>,
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AT Commands
AT command formats
This command is used to set the various parameters described below:
<carrier> The modem protocol. Valid values are:
Value Meaning
V92 V.92 (default) V90 V.90 V34 V.34 V32T V.32ter V32B V.32bis V32 V.32 V22B V.22bis V22 V.22 Bell212A Bell 212A V23C V.23, constant carrier, asymmetric FDM V21 V.21 Bell103 Bell 103
<automode> 0 Disables automatic modulation
negotiation
75
1 Enables automatic modulation
negotiation (default)
If a <max_rate> value is specified, <automode> is automatically disabled.
<min_rate> The minimum receive rate. Valid
<min_rate> values are from 300 to
57333.
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76
AT Commands
AT command formats
<max_rate> The maximum receive rate. If set to 0,
then the max rate will be determined by the modulation means selected in the <carrier> and <automode> settings. Zero is the default. Valid <max_rate> values are from 300 to 57333. Maximum receive rates for each valid <carrier> are as follows, in bits per second:
V92 28000—57333 / steps of 1333 V90 28000—57333 / steps of 1333 V34 2400—33600 / steps of 2400 V32B 4800—19200 / steps of 2400 V32 4800—14400 / steps of 2400 V22bis 2400 V22 2200 Bell212A 1200 V23C 1200 V.21 300 Bell103 300
Example: +MS=V92,1,0,0
This sets the modulation to be V.92 and the speed negotiations to use automode. This is the modem default.
Example: +MS=V90,0,0,45333
This will limit the maximum speed to 45,333 bps in V.90 mode.
+MS?
This command displays the current +MS command configuration.
+MS=?
This command displays all supported values for each +MS command parameter.
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+PCW Command

This command configures how the modem responds to a call waiting signal. The modem’s response is also determined by the current configuration of the +VCID caller ID command (See “+VCID Command” on page 79 for information on this command). You can also use the +PCW command to display the current call waiting configuration, and to display the supported <call waiting> parameter values.
+PCW=<call waiting>
Valid <call waiting> parameter values are as follows:
0 Enables the call waiting detector. When a call
1 Enables the call waiting detector. When a call
AT Commands
AT command formats
waiting signal is detected, the modem responds to it according to the +VCID caller ID command configuration. This is the default.
waiting signal is detected, the modem hangs up the current call and answers the waiting call.
77
2 Disables the call waiting detector.
Result Codes:
OK <call_waiting> = 0,1,2
ERROR Otherwise
+PCW?
This command displays the current call waiting configuration.
+PCW=?
This command displays the supported <call_waiting> parameter values.
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AT Commands
78
AT command formats

+PIG Command

This command enables or disables PCM upstream. You can also use this command to display the current PCM upstream configuration, and to display the supported +PIG command parameter values.
+PIG=<value>
Valid <value> parameter values are as follows:
0 Enables PCM upstream.
1 Disables PCM upstream. This is the default.
Result Codes:
OK <value> = 0,1
ERROR Otherwise
+PIG?
This command displays the current +PIG command configuration.
+PIG=?
This command displays the supported +PIG <value> parameter values.
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+PMH Command

This command enables or disables the Modem On Hold feature. You can also use this command to display the current Modem on Hold configuration, and to display the supported +PMH command parameter values.
+PMH=<value>
Valid <value> parameter values are as follows:
0 Enables Modem On Hold. This is the default.
1 Disables Modem on Hold.
Result Codes:
OK <value> = 0,1
ERROR Otherwise
AT Commands
AT command formats
79
+PMH?
This command displays the current +PMH command configuration.
+PMH=?
This command displays the supported +PMH <value> parameter values.

+VCID Command

This command enables or disables caller ID. You can also use this command to display the current caller ID configuration, and to display the supported +VCID command parameter values.
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80
AT Commands
AT command formats
+VCID=<value>
Valid <value> parameter values are as follows:
0 Disables caller ID. This is the default.
1 Enables caller ID, with formatted presentation.
2 Enables caller ID, without formatting.
Result Codes:
OK <value> = 0,1,2
ERROR Otherwise
+VCID?
This command displays the current caller ID configuration.
+VCID=?
This command displays the supported +VCID <value> parameter values.
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Chapter 5
S-Registers
S-Registers contain the settings that determine how several functions of the internal modem operate, such as choosing how many times to let the telephone ring before the modem answers and how long to wait before it hangs up if a connection fails. You can also customize certain AT commands, such as the escape sequence and command line termination.
The contents of the registers are changed automatically when you modify corresponding settings in your communication software. If you choose, however, you can display and edit the contents of the registers manually when the modem is in command mode. If the value is outside the acceptable range, an error is generated.
This chapter describes the settings for each S-Register.
81
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S-Registers
82

S-Register values

S-Register values
The format for displaying the value of an S-Register is:
ATS n?
where n is the register number. After you type in the register press
The format for modifying the value of an S-Register is:
ATS n=r
where n is the register number, and r is the new register value. After you type in the register number and its new value press

S0 Auto answer ring number

This register determines the number of rings the modem will count before automatically answering a call. Enter you do not want the modem to automatically answer at all. When disabled, the modem can only answer with an ATA command.
Enter.
Enter.
0 (zero) if
Range: 0-255
Default: 0
Units: rings

S1 Ring counter

This register is read-only. The value of S1 is incremented with each ring. If no ring occurs over a six-second interval, the register is cleared.
Range: 0-225
Default: 0
Units: rings
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S-Registers
S-Register values

S2 AT escape character (user-defined)

This register determines the ASCII value used for an escape sequence. The default is the + character. The escape sequence allows the modem to exit data mode and enter command mode when online. Values greater than 127 disable the escape sequence.
Range: 0-255
Default: 43
Units: ASCII

S3 Command line termination character (user-defined)

This register determines the ASCII values as the carriage return character. This character is used to end command lines and result codes.
Range: 0-127, ASCII decimal
Default: 13 (carriage return)
83
Units: ASCII

S4 Response formatting character (user-defined)

This register determines the ASCII value used as the line feed character. The modem uses a line feed character in command mode when it responds to the computer.
Range: 0-127, ASCII decimal
Default: 10 (line feed)
Units: ASCII
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S-Registers
84
S-Register values

S5 Command line editing character (user defined)

This register sets the character recognized as a backspace and pertains to asynchronous transmission only. The modem will not recognize the backspace character if it is set to an ASCII value greater than 32. This character can be used to edit a command line. When the echo command is enabled, the modem echoes back to the local DTE the backspace character, an ASCII space character, and a second backspace character. This means a total of three characters are transmitted each time the modem processes the backspace character.
Range: 0-127, ASCII decimal
Default: 8 (backspace)
Units: ASCII

S6 Wait before dialing

This register sets the length of time, in seconds, that the modem must wait (pause) after going off-hook before dialing the first digit of the telephone number. The modem always pauses for a minimum of two seconds, even if the value of S6 is less than two seconds. The wait for dial tone call progress feature (W dial modifier in the dial string) will override the value in register S6.
Range: 2-65
Default: 3
Units: seconds
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S7 Connection completion time-out

This register sets the time, in seconds, that the modem must wait before hanging up because the carrier is not detected. The timer is started when the modem finishes dialing (originate), or goes off-hook (answer). In originate mode, the timer is reset upon detection of an answer tone if allowed by county restriction. The timer also specifies the wait for silence time for the @ dial modifier in seconds. S7 is not associated with the W dial modifier.
Range: 1-255
Default: 50
Units: seconds

S8 Comma pause time

This register sets the time, in seconds, that the modem must pause when it encounters a comma (,) in the dial command string.
S-Registers
S-Register values
85
Range: 0-65
Default: 2
Units: seconds

S11 DTMF dialing speed

This register determines the dialing speed.
Range: 50-150
Default: 95
Units: .001 seconds
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S-Registers
86
S-Register values

S12 Escape guard time

This register sets the value (in 20 ms increments) for the required pause after the escape sequence (default 1 second).
Range: 0-255
Default: 50
Units: .02 seconds

S37 Dial line rate

S37 = 0 (default) maximum modem speed
S37 = 1 reserved
S37 = 2 1200/75 bps
S37 = 3 300 bps
S37 = 4 reserved
S37 = 5 1200 bps
S37 = 6 2400 bps
S37 = 7 4800 bps
S37 = 8 7200 bps
S37 = 9 9600 bps
S37 = 10 12000 bps
S37 = 11 14400 bps
S37 = 12 16800 bps
S37 = 13 19200 bps
S37 = 14 21600 bps
S37 = 15 24000 bps
S37 = 16 26400 bps
S37 = 17 28800 bps
S37 = 18 31200 bps
S37 = 19 33600 bps
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S-Registers

AT command set result codes

87
AT command set result codes
The following table shows the result codes:
Command Set Result Codes Table
Result Code Numeric Description
OK 0 Command executed
CONNECT 1 Modem connected to line
RING 2 A ring signal has been
detected
NO CARRIER 3 Modem lost carrier signal, or
does not detect carrier signal, or does not detect answer tone
ERROR 4 Invalid command
CONNECT 1200 EC
NO DIAL TONE 6 No dial tone detected
*
5 Connection at 1200 bps
BUSY 7 Busy signal detected
CONNECT 2400 EC
CONNECT 4800 EC
* EC appears only when the Extended Result Codes configuration option is enabled. EC is replaced by one of the following symbols, depending upon the error control method used:
V.44 - V.44 data compression with V.42 error control
V.42bis - V.42 error control and V.42bis data compression
V.42 - V.42 error control only
MNP 5 - MNP class 4 error control and MNP class 5 data compression
MNP 4 - MNP class 4 error control only
NoEC - No error control protocol
*
*
10 Connection at 2400 bps
11 Connection at 4800 bps
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S-Registers
88
AT command set result codes
Command Set Result Codes Table (Continued)
Result Code Numeric Description
CONNECT 9600 EC
CONNECT 14400 EC
CONNECT 19200 EC
CONNECT 7200 EC
CONNECT 12000 EC
CONNECT 16800 EC
CONNECT 300 EC
CONNECT 21600 EC
CONNECT 24000 EC
CONNECT 26400 EC
CONNECT 28800 EC
CONNECT 31200 EC
CONNECT 33600 EC
CONNECT 38400 EC
*
*
*
*
*
*
*
*
*
*
*
*
*
*
12 Connection at 9600 bps
13 Connection at 14400 bps
14 Connection at 19200 bps
24 Connection at 7200 bps
25 Connection at 12000 bps
86 Connection at 16800 bps
40 Connection at 300 bps
55 Connection at 21600 bps
56 Connection at 24000 bps
57 Connection at 26400 bps
58 Connection at 28800 bps
59 Connection at 31200 bps
60 Connection at 33600 bps
28 Connection at 38400 bps
(DTE rate)
* EC appears only when the Extended Result Codes configuration option is enabled. EC is replaced by one of the following symbols, depending upon the error control method used:
V.44 - V.44 data compression with V.42 error control
V.42bis - V.42 error control and V.42bis data compression
V.42 - V.42 error control only
MNP 5 - MNP class 4 error control and MNP class 5 data compression
MNP 4 - MNP class 4 error control only
NoEC - No error control protocol
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S-Registers
AT command set result codes
Command Set Result Codes Table (Continued)
Result Code Numeric Description
CONNECT 57600 EC
*
18 Connection at 57600 bps
(DTE rate)
CONNECT 115200 EC* 87 Connection at 115200 bps
(DTE rate)
CONNECT 32000 EC
CONNECT 34000 EC
CONNECT 36000 EC
CONNECT 38000 EC
CONNECT 40000 EC
CONNECT 42000 EC
CONNECT 44000 EC
CONNECT 46000 EC
CONNECT 48000 EC
CONNECT 50000 EC
CONNECT 52000 EC
CONNECT 54000 EC
*
*
*
*
*
*
*
*
*
*
*
*
70 Connection at 32000 bps
71 Connection at 34000 bps
72 Connection at 36000 bps
73 Connection at 38000 bps
74 Connection at 40000 bps
75 Connection at 42000 bps
76 Connection at 44000 bps
77 Connection at 46000 bps
78 Connection at 48000 bps
79 Connection at 50000 bps
80 Connection at 52000 bps
81 Connection at 54000 bps
* EC appears only when the Extended Result Codes configuration option is enabled. EC is replaced by one of the following symbols, depending upon the error control method used:
89
V.44 - V.44 data compression with V.42 error control
V.42bis - V.42 error control and V.42bis data compression
V.42 - V.42 error control only
MNP 5 - MNP class 4 error control and MNP class 5 data compression
MNP 4 - MNP class 4 error control only
NoEC - No error control protocol
Page 90
S-Registers
90
Command Set Result Codes Table (Continued)
Result Code Numeric Description
CONNECT 56000 EC
CONNECT 28000 EC* 100 Connection at 28000 bps
CONNECT 29333 EC* 101 Connection at 29333 bps
CONNECT 30666 EC* 102 Connection at 30666 bps
CONNECT 33333 EC* 103 Connection at 33333 bps
CONNECT 34666 EC* 104 Connection at 34666 bps
CONNECT 37333 EC* 105 Connection at 37333 bps
CONNECT 38666 EC* 106 Connection at 38666 bps
CONNECT 41333 EC* 107 Connection at 41333 bps
CONNECT 42666 EC* 108 Connection at 42666 bps
CONNECT 45333 EC* 109 Connection at 45333 bps
CONNECT 46666 EC* 110 Connection at 46666 bps
AT command set result codes
*
82 Connection at 56000 bps
CONNECT 49333 EC* 111 Connection at 49333 bps
CONNECT 50666 EC* 112 Connection at 50666 bps
CONNECT 53333 EC* 113 Connection at 53333 bps
* EC appears only when the Extended Result Codes configuration option is enabled. EC is replaced by one of the following symbols, depending upon the error control method used:
V.44 - V.44 data compression with V.42 error control
V.42bis - V.42 error control and V.42bis data compression
V.42 - V.42 error control only
MNP 5 - MNP class 4 error control and MNP class 5 data compression
MNP 4 - MNP class 4 error control only
NoEC - No error control protocol
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S-Registers
AT command set result codes
Command Set Result Codes Table (Continued)
Result Code Numeric Description
CONNECT 54666 EC* 114 Connection at 54666 bps
* EC appears only when the Extended Result Codes configuration option is enabled. EC is replaced by one of the following symbols, depending upon the error control method used:
V.44 - V.44 data compression with V.42 error control
V.42bis - V.42 error control and V.42bis data compression
V.42 - V.42 error control only
MNP 5 - MNP class 4 error control and MNP class 5 data compression
MNP 4 - MNP class 4 error control only
NoEC - No error control protocol
91
Page 92
Chapter 6
Test Function
Normally, data communications are executed by connecting your computer and modem to those of a remote station with a communication line. If any errors or malfunctions are encountered, it is necessary to check whether the cause is in the local station, the remote station or the communication line.

Test description

This internal modem has a local/analog/loopback test function that identifies the cause of a malfunction. You can use the test to check errors in data communications or to check operation following modem connection.
When conducting a test, use the &T command to select test mode and control. For details on the &T command, refer to
“&Tn Self-test commands” on page 68.
In this test, data is transmitted from the computer, is looped back (analog/loopback) within the modem from the transmitter to the receiver, then sent back to the computer. The test enables you to check whether the computer and modem are working properly.
92
Page 93
Test Function

Testing procedure

93
Computer
Local/analog/loopback test
Testing procedure
To conduct the loopback test:
1 Enter the following AT commands to set the modem to
normal mode:
AT& F\N 0
Receive OK
Transmission
Reception
Modem
Transmitter
Receiver
2 Enter the following AT commands to select the local/
analog/loopback test:
AT& T1
You are now in the online state.
3 Enter characters from the keyboard as desired.
The characters you enter should be displayed on the screen.
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94
Test Function
Testing procedure
4 Enter the escape code as follows to return to the
command state from the online state.
+++
Receive OK.
5 Enter the following AT commands to terminate the test:
AT& T0
Receive OK.
Page 95
Chapter 7
MNP and V.422
The internal modem has built-in protocols MNP (Microcom Networking Protocol) Class 4 and V.42 for error correction and MNP class 5 and V.42bis for data compression.

Error-correction overview

Telephone line noise, or electrical interference, can cause errors in data communication. Noise is especially a problem at high speeds of 14,400 bps or greater.
The MNP and V.42 protocols were developed to ensure reliable data communications despite the high probability of error generation from line noise.

MNP error correction

MNP was developed by Microcom. MNP class 4 enables data correction of full-duplex communications and also provides asynchronous/synchronous conversion and data packet-size negotiation to increase throughput.
95
Page 96
MNP and V.42
96

Operation modes

The protocol of both modems must be the same. Therefore, if the remote modem supports only class 3 or below, the protocol for the remote modem will be used. If the remote modem does not use MNP, the communication will be made at the speed of the remote modem.

V.42 error correction

The V.42 (ITU-T-Rec V.42) protocol is recommended by the ITU (International Telecommunications Union). V.42 specifies two kinds of protocols, LAP-M (Link Access Procedure for Modem) and MNP classes 2, 3, and 4. This protocol first tries to establish a link to the remote modem with LAP-M. If it is unsuccessful, it tries to connect with MNP. Although this modem uses class 4 correction, it can connect in class 5 to remote modems that support class 5.
Operation modes
The operation mode depends on whether an error-correction protocol is being used.

Normal mode

Errors are not corrected, even if communication speed is different between a personal computer and modem, or between modems, the buffers in the modem and the flow control function permit communication without changing communication speed.

Reliable mode

This mode is used with MNP or V.42 protocols to ensure error-free communication.
Page 97

Commands (\ Nn)

The following N modulation handshake commands are used to set the communication mode:
\N0, \N1 Remote modem unable to use MNP or V.42
\N2 Remote modem uses MNP
\N3 Uncertain if remote modem can use MNP or
\N4 Remote modem uses V.42
\N5, \N7 Same as \N3
For details, refer to “AT Commands” on page 51.

Flow control

V. 4 2
MNP and V.42
Flow control
97
In both normal mode and reliable mode, the buffers in the modem and its flow control function permit communication even if the speed is different between a personal computer and modem (serial port) or between modems (modem port).
If there is a speed difference between the serial port and modem port, the buffers in the modem will become full periodically. Therefore, the communication activity is controlled so that data transmission or reception is temporarily halted before the data exceeds buffer capacity, and transmission is resumed when the receiving buffers have room. This is the flow control function.
The modem card has two kinds of flow control:
Serial port flow control
Modem port flow control (only in reliable mode)
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98
MNP and V.42
Flow control
Computer
DTE Transmi
Receive
Flow control

Serial port flow control

Serial port data flow is controlled by the modem in its communication with a personal computer.
If the serial port speed is higher than the modem port speed, this control function sends a transmission halt request to the personal computer before the buffers in the modem are about to become full. When the buffers have room to receive data again, the transmission halt request is canceled and data transmission from the personal computer is resumed.
t
Serial port flow control
Modem
Buffer
Buffer
DCE Phone line
Modem port flow control
Phone Circuit
The internal modem provides three kinds of serial port flow control: one determined by software and two determined by hardware.

XON/XOFF flow control (software)

Flow control is performed by sending XON and XOFF control codes in the data stream. The XOFF code makes a transmission halt request. The XON code makes a transmission restart request.
Page 99
MNP and V.42
Flow control
Since these two codes, XON and XOFF, are used as flow control characters, binary data that includes these two codes cannot be transmitted or received.

CTS/RTS two-way flow control (hardware)

Flow control is performed by turning on and off the control lines CTS (clear to send) and RTS (request to send) between the modem and the computer. A transmission halt or restart request is made from the modem to the computer using the CTS signal.
A transmission halt or restart request is made from the personal computer to the modem using the RTS signal.

Commands (\Qn, &Kn)

Select flow control between the modem and computer (serial port) as follows:
When CTS/RTS flow control is supported by the
communication software
99
\Q3, &K3 Communication in reliable mode or normal mode
When XON/OFF flow control is only supported by the
communication software
\Q1, &K4 Communication in reliable mode or normal mode
For details, refer to “AT Commands” on page 51.
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MNP and V.42
100

Data compression

Modem port flow control

Modem port flow control refers to flow control between the modems of the local station and remote station.
If data transmission from the modem under serial port flow control is interrupted because the computer cannot catch up with it, modem port flow control is applied to the remote modem so that transmitted data will not exceed buffer capacity. This flow control functions in normal mode only.
Data compression
Protocols MNP class 5 and V.42bis are included in the modem to compress data received from the computer. The receiving modem decompresses the received data and sends it to its own computer. This data compression function increases actual transmission speed up to twofold in communications using MNP5 or up to three or fourfold in communications using V.42bis. The compression ratio varies depending on the data. Actual speed will not always be raised close to the maximum compression ratio.
The V.44 compression standard provides more efficient data compression than V.42bis, significantly increasing the received throughput and reducing the download time for Web pages.

Commands (%Cn)

Select whether or not to compress data in communications by MNP class 5 or V.42bis as follows:
%C1 Enables data compression
For details, refer to “AT Commands” on page 51.
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