Atmos Warranty – Short version
1. Atmos Warranty covers any material, construction or operation
faults that are found to be of original manufacturing origin. A full
statement of the Atmos Warranty can be found on
www.atmos.co.uk.
2. Atmos boiler warranty is two years from date of invoice or 12
months from date of installation, whichever is the later. This
warranty covers the cost of replacement parts and associated
labour. However the ignition & ionisation probe and the glass fuse
are excluded from this warranty. The warranty for the heat
exchanger is 10 years in total, but this covers the cost of
associated labour only for the first two years from date of invoice.
3. There is no carriage charge for the delivery of replacement parts
covered by the warranty. Any alleged faulty part must be returned
to Atmos carriage prepaid. Carriage will be credited if the fault is
found to be a manufacturer’s fault.
4. The serial number of the boiler must be supplied with any
warranty claim.
5. All products must be used in an appropriate application and
manner. This includes, but is not limited to, correct boiler sizing,
system design, system cleansing and use of corrosion inhibitors.
If the boiler installed is a combi boiler, an approved water
conditioner device must be fitted in areas where the water
hardness exceeds 200ppm, as required by Building Regulations.
6. The Benchmark Checklist & Service Record, found in the back of
the installation Instructions, must be filled in. Failure to install and
commission according to the manufacturer’s instructions and
complete the Benchmark Commissioning Checklist invalidates the
warranty.
7. The Warranty card must be completed and the signed Atmos
copy must be received within 14 days of installation together with
a copy of the Benchmark Commissioning Checklist, completed by
the installer. By signing the Warranty card the buyer agrees that
the goods have been delivered in a satisfactory condition.
Exceptions
8. In the event of full payment for a product not being received,
Atmos shall be discharged from all further contractual or warranty
obligations.
9. Surface and/or transport damage are outside the scope of this
warranty.
10. Any warranty provision shall not apply if Atmos determines that
the fault is due to improper application, use, neglect, accidental
damage or injudicious treatment, non-observance of instructions
contained in Atmos Manuals or due to improper repair,
adjustment, installation or maintenance or due to work carried out
by unqualified engineers. The warranty also lapses if the Atmos
boiler has not had a yearly service in accordance with
instructions.
11. This warranty shall not apply if the fault is caused by scale, failure
or abnormality of gas or water supply, or impact of any external
influence that adversely affects the normal operation of the
product. This shall include but not be restricted to dehydration,
abnormal or high voltage, and hard water.
12. Excluded parts are the ignition & ionisation probe and the glass
fuse as these are subject to wear and tear in normal use.
© 2011 Atmos Heating Systems
The information provided applies to the product in the
standard model. Atmos Heating Systems can therefore not
be held liable for any damage resulting from the product
specifications that deviate from the standard model.
The information provided has been compiled with the utmost
care. However, Atmos Heating Systems cannot be held
liable for any faults in the information nor for the
consequences thereof. Atmos Heating Systems cannot be
held liable for any damage resulting from the activities
carried out by third parties.
To be changed without prior notice
Building Regulations and the Benchmark Checklist
Atmos Heating Systems is a licensed member of
the Benchmark Scheme which aims to improve the
standards of installation and commissioning of
domestic heating and hot water systems in the UK
and to encourage regular servicing to optimise
safety, efficiency and performance.
Benchmark is managed and promoted by the
Heating and Hotwater Industry Council. For more
information visit
www.centralheating.co.uk
Please ensure that the installer has fully completed
the Benchmark Checklist on the inside back pages
of the installation instructions supplied with the
product and that you have signed it to say that you
have received a full and clear explanation of its
operation. The installer is legally required to
complete a commissioning checklist as a means of
complying with the appropriate Building Regulations
(England and Wales).
All installations must be notified to Local Area
Building Control either directly or through a
Competent Persons Scheme. A Building
Regulations Compliance Certificate will then be
issued to the customer who should, on receipt, write
the Notification Number on the Benchmark
Checklist.
This product should be serviced regularly to
optimise its safety, efficiency and performance. The
service engineer should complete the relevant
Service Record on the Benchmark Checklist after
each service. The Benchmark Checklist may be
required in the event of any warranty work and as
supporting documentation relating to home
improvements in the optional documents section of
the Home Information Pack.
IF YOU SMELL GAS, PLEASE CONTACT THE
NATIONAL GAS EMERGENCY SERVICE ON TEL
0800 111999.
User Operating Instructions for HE26 & HE40C 2/4