Atlas AVM JR V-6-09 R 4-17 INSTALLATION INSTRUCTIONS
Atlas AVM JR.
Installation and Programming Manual
Legal Notice
Key System US provides this document "as is," with no representations or warranties, either explicit or implied,
including but not limited to the implied warranties of merchantability, title, or fitness for a particular purpose.
Key System US reserves the right to make changes in product software, hardware, or documentation at any time,
with no obligation to inform any persons or entities of such changes. Every attempt has been made to ensure the
accuracy of this document. However, Key System US assumes no responsibility for any losses, whether
Introduction
electronic, financial, or other, that might accrue from inadvertent inaccuracies that the software or documentation
might contain.
Some states or jurisdictions do not allow disclaimer of explicit or implicit warranties in certain situations.
Therefore, this statement might not apply to you.
Copyright © 2000. Key System US. All rights under copyright reserved.
The AVM JR. engine is covered by patent pending and copyright protection.
The contents of this document may not be duplicated by any means, whether electronic, graphic, or mechanical,
including, but not limited to, photocopying, recording, taping, or information recording and retrieval systems, for
any purpose but the original purchaser's personal use, without prior written permission of Key System US.
Trademark Information
AVM JR., Key System US, and Atlas IIE are trademarks of KS Telecom Inc.
All other trademarks are the property of their respective owners.
Software Version
This manual is for AVMJR software version 6.xx released April 1, 2003
Documentation release April 1, 2003
4910 Dyer Blvd., West Palm Beach, Florida 33407
Key System US
II Atlas AVM JR. Installation and Programming Manual
Introduction
Table Of Contents
Table Of Contents............................................................................................................................................ III
1. INTRODUCTION................................................................................................................................... 1-1
1.1 FEATURES AND SERVICES .................................................................................................................. 1-2
1.1.1 System Features ........................................................................................................................ 1-2
1.1.2 Automated Attendant Features.................................................................................................. 1-3
1.1.3 Voice Mail Features.................................................................................................................. 1-5
1.2 ABOUT THIS MANUAL........................................................................................................................ 1-6
2. DESCRIPTION AND INSTALLATION.............................................................................................. 2-1
2.1 BASE SYSTEM .................................................................................................................................... 2-1
2.2 PHYSICAL DESCRIPTION..................................................................................................................... 2-2
2.2.1 Side Panel ................................................................................................................................. 2-2
2.2.2 Front Panel ............................................................................................................................... 2-2
2.3 INSTALLATION ................................................................................................................................... 2-3
2.3.1 Unpacking ................................................................................................................................. 2-3
2.3.2 Installing the AVM JR. .............................................................................................................. 2-3
2.3.3 Expanding the System ............................................................................................................... 2-5
2.4 SPECIFICATIONS ................................................................................................................................. 2-6
3. DTMF PROGRAMMING ..................................................................................................................... 3-1
3.1 ENTERING AND EXITING THE PROGRAMMING MODE ......................................................................... 3-1
3.2 FIRST TIME PROGRAMMING CHECKLIST ............................................................................................ 3-2
3.3 DEFINING KSU PARAMETERS ............................................................................................................ 3-2
3.4 SETTING THE TIME AND DATE ........................................................................................................... 3-7
3.5 PROGRAMMING THE OPERATIONAL MODE......................................................................................... 3-7
3.6 PROGRAMMING THE VOICE MAIL ...................................................................................................... 3-9
3.6.1 Creating Mailboxes................................................................................................................... 3-9
3.6.2 Creating Mailbox Groups ....................................................................................................... 3-10
3.6.3 Notification.............................................................................................................................. 3-11
3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU ........................................................ 3-13
3.7.1 Recording Script Messages ..................................................................................................... 3-14
3.7.2 Programming Script Messages ............................................................................................... 3-14
3.7.3 Directory Listing Programming.............................................................................................. 3-20
3.7.4 Reset Script Message Programming to Default ...................................................................... 3-21
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers ................................................. 3-21
3.8 ADDITIONAL FEATURES ................................................................................................................... 3-23
3.8.1 Changing Passwords............................................................................................................... 3-23
3.8.2 Activate Force Reorganize...................................................................................................... 3-23
3.8.3 Changing to/from Day Light Saving Time .............................................................................. 3-24
3.8.4 Changing the Operational Mode ............................................................................................ 3-24
3.8.5 Playing a System Message ...................................................................................................... 3-24
3.8.6 Playing All System Messages .................................................................................................. 3-25
3.8.7 System Message Setting........................................................................................................... 3-25
3.8.8 Listening to the Software Version Number ............................................................................. 3-25
3.8.9 Listening to the System Time and Date ................................................................................... 3-25
3.8.10 Resetting the System................................................................................................................ 3-25
3.8.11 Adjusting Recording Length.................................................................................................... 3-26
4. PROGRAMMING BY COMPUTER ................................................................................................... 4-1
4.1 CONNECTING THE COMPUTER TO THE AVM JR................................................................................. 4-1
Atlas AVM JR. Installation and Programming Manual III
Introduction
4.2 SYSTEM REQUIREMENTS.................................................................................................................... 4-2
4.3 INSTALLING THE VUP........................................................................................................................ 4-2
4.4 STARTING VUP.................................................................................................................................. 4-3
4.5 DEFINING THE AVM JR. PARAMETERS .............................................................................................. 4-5
4.5.1 Defining PBX Parameters.........................................................................................................4-5
4.5.2 Defining System Parameters ..................................................................................................... 4-8
4.6 PROGRAMMING THE VOICE MAIL ...................................................................................................... 4-9
4.6.1 Viewing the Mailbox List ........................................................................................................4-10
4.6.2 Creating Mailboxes................................................................................................................. 4-11
4.6.3 Changing the Parameters of an Existing Mailbox .................................................................. 4-13
4.6.4 Deleting an Existing Mailbox.................................................................................................. 4-13
4.6.5 Organizing Mailbox Groups ................................................................................................... 4-13
4.6.6 Setting Notification Parameters.............................................................................................. 4-15
4.7 PROGRAMMING THE AUTOMATED ATTENDANT ............................................................................... 4-16
4.7.1 To program a script message.................................................................................................. 4-16
4.7.2 Setting Up Different Script Menus Per Port ........................................................................... 4-17
4.8 SETTING THE TIME, DATE AND OPERATION MODE .......................................................................... 4-18
4.8.1 Setting up Auto Mode .............................................................................................................. 4-19
4.9 WORKING WITH CONFIGURATION FILES .......................................................................................... 4-22
4.10 DOWNLOADING DATA TO THE AVM JR........................................................................................... 4-22
4.11 VIEWING STATISTICAL INFORMATION STORED IN THE AVM JR. DATABASE................................... 4-22
4.12 PRINTING REPORTS .......................................................................................................................... 4-23
4.13 SAVING REPORTS............................................................................................................................. 4-23
4.14 GETTING HELP ................................................................................................................................. 4-23
4.15 CLOSING THE VUP........................................................................................................................... 4-23
5. USER OPERATING INSTRUCTIONS ............................................................................................... 5-1
5.1 INTRODUCTION .................................................................................................................................. 5-1
5.2 USER’S MAIN MENU .......................................................................................................................... 5-1
5.3 RETRIEVE MESSAGE MENU................................................................................................................ 5-1
5.4 MAILBOX PARAMETERS ..................................................................................................................... 5-2
5.4.1 Record Greeting ........................................................................................................................ 5-2
5.4.2 Record Name............................................................................................................................. 5-2
5.4.3 Directory Listing ....................................................................................................................... 5-3
5.4.4 Change Password ..................................................................................................................... 5-3
5.4.5 External Notification................................................................................................................. 5-3
5.4.6 Pager Notification..................................................................................................................... 5-4
5.4.7 Return to Previous Menu .......................................................................................................... 5-5
5.5 SEND MESSAGE.................................................................................................................................. 5-5
5.6 RETURN TO AUTO ATTENDANT.......................................................................................................... 5-5
5.7 QUICK REFERENCE GUIDE ................................................................................................................. 5-5
6. TROUBLESHOOTING ......................................................................................................................... 6-1
7. APPENDIX A .......................................................................................................................................... 7-1
8. APPENDIX B .......................................................................................................................................... 8-1
9. APPENDIX C .......................................................................................................................................... 9-1
10. APPENDIX D .................................................................................................................................... 10-1
SMDR E...................................................................................................................................................... 10-1
SMDR-64/256............................................................................................................................................. 10-2
SMDR-U (KDX-500) ................................................................................................................................. 10-3
IV Atlas AVM JR. Installation and Programming Manual
Introduction
11. APPENDIX E .................................................................................................................................... 11-1
E.1 KSX-32/64/128/256 DETAILED PROGRAMMING.............................................................................. 11-1
E.1.1 Programming Voicemail Ports ............................................................................................... 11-1
E.1.2 Programming the Station Group............................................................................................. 11-1
E.1.3 Programming Direct Ring....................................................................................................... 11-2
E.1.4 Programming Delayed Ringing .............................................................................................. 11-2
E.2 KDX-500 DETAILED PROGRAMMING .............................................................................................. 11-3
E.2.1 Programming Voicemail Ports ............................................................................................... 11-3
E.2.2 Programming the Station Hunt Group.................................................................................... 11-4
E.2.3 Programming Direct Ringing ................................................................................................. 11-4
E.2.4 Programming Delayed Ringing .............................................................................................. 11-5
Table of Figures
FIGURE 1-1 GENERAL VIEW............................................................................................................................... 1-1
FIGURE 2-1 SIDE PANEL ................................................................................................................................... 2-2
FIGURE 2-2 LED'S ON THE FRONT PANEL.......................................................................................................... 2-2
FIGURE 2-3 ANALOG LINE CONNECTIONS.......................................................................................................... 2-4
FIGURE 2-4 SYSTEM INSTALLATION................................................................................................................... 2-5
FIGURE 4-1 RS-232 CABLE CONNECTION .......................................................................................................... 4-2
FIGURE 4-2 VUP MAIN SCREEN ........................................................................................................................ 4-4
FIGURE 4-3 PBX PARAMETERS EXTENSION SCREEN ......................................................................................... 4-6
FIGURE 4-4 PBX PARAMETERS CALL TRANSFER SCREEN ................................................................................. 4-6
FIGURE 4-5-5 PBX PARAMETERS SUPERVISION SCREEN ................................................................................... 4-7
FIGURE 4-6 SYSTEM PARAMETERS DIALOG BOX ............................................................................................... 4-9
FIGURE 4-7LIST OF MAILBOXES DIALOG BOX................................................................................................. 4-11
FIGURE 4-8 NEW MAILBOX DIALOG BOX ........................................................................................................ 4-12
FIGURE 4-9 GROUP OF MAILBOXES DIALOG BOX ............................................................................................ 4-14
FIGURE 4-10 NOTIFICATION PARAMETERS DIALOG BOX ................................................................................. 4-15
FIGURE 4-11 AUTO ATTENDANT SCRIPT MENU DIALOG BOX ......................................................................... 4-16
FIGURE 4-12 SCRIPT OPENING SCREEN............................................................................................................ 4-17
FIGURE 4-13 DATE & TIME DIALOG BOX ........................................................................................................ 4-18
FIGURE 4-14 AUTO MODE SCHEDULE.............................................................................................................. 4-20
FIGURE 4-15 HOLIDAY SCHEDULE SCREEN ..................................................................................................... 4-21
FIGURE 10-1 SMDR-E DIAGRAM .................................................................................................................... 10-2
FIGURE 10-2 KSX 64/256 SMDR.................................................................................................................... 10-3
FIGURE 10-3 KDX-500 SMDR DIP SWITCHES ................................................................................................ 10-4
FIGURE 10-4 KDX-500 SIDE CONNECTIONS.................................................................................................... 10-4
Atlas AVM JR. Installation and Programming Manual V
1. INTRODUCTION
The AVM JR. is a small stand-alone Voice Mail/Automated Attendant system for
organizations that have between eight and eighty employees. Developed by KS Telecom, a
leader in the field of Telephone Equipment and Voice Processing Systems. The AVM JR.
incorporates state of the art technology, including DSP, flash memory and SMT production.
Figure 1-1 General View
The AVM JR. is available in two or four port versions. It features 128 mailboxes and provides
10 hours of recording time.
The AVM JR. is designed to be integrated with all Key System US KSU's through single line
ports for voice and using the RS-232 serial port for SMDI integration.
The system administrator can program the AVM JR. by computer using the Voicemail Utility
Program (VUP) or by touch-tone telephone.
Installing the AVM JR. is quick and easy. Just mount it on a wall next to the KSU and
connect it to the single line ports, the SMDR serial port, and the main power supply with an
external power adapter.
The AVM JR's voice mail system is ready for use immediately after the system administrator
completes a short procedure that includes setting up mailboxes, notification type, system
schedules and opening greetings. Each mailbox owner can then set up their own personal
mailbox parameters.
Atlas AVM JR. Installation and Programming Manual 1-1
Introduction
1.1 Features and Services
The AVM JR. is a powerful voice mail system at an affordable price. It contains most of the
useful features and services provided by PC-based systems but at a lower cost. The JR's
features can be divided into three groups:
• System
• Automated Attendant
• Voice Mail
1.1.1 System Features
• Configuration
The AVM JR. comes with two ports and 10 hours of recording time. The system
administrator can upgrade the AVM JR. by adding a two port expansion card to the
motherboard providing a total of 4 ports.
• Programming
The system administrator can program the AVM JR. by:
− Touch-tone telephone using DTMF tones
− Computer using the Voicemail Utility Program, a Windows-based proprietary
program developed by Key System US. The installer should save a file containing the
parameters set in each installation.
• Integration with your PBX
− The AVM JR. integrates with the KSU through the SMDR RS-232 port using SMDI
signaling
• Message Notification
The AVM JR. automatically notifies the mailbox owner of new messages in different
ways according to the system configuration. Notification may be local (to an extension)
or remote (to a telephone at a remote location, a cellular telephone or a pager).
• Security Passwords
The AVM JR. supports three types of passwords, each with four digits:
− System Administrator. Gives access to all data stored in the AVM JR..
− Operator. Gives access to the operating modes.
− Mailbox. Gives access to individual mailboxes. The mailbox owner can change the
password any time.
1-2 Atlas AVM JR. Installation and Programming Manual
Introduction
1.1.2 Automated Attendant Features
The AVM JR.’s automated attendant answers incoming calls and, through a series of recorded
menus and telephone directories, helps the callers reach the desired extensions.
• Opening Greeting
The AVM JR. plays a pre-recorded greeting to callers. The opening greeting usually
includes the organization’s name, how to reach an extension, department or operator, how
to switch languages, how to leave a message and how to access a directory.
During the greeting, callers can access a department by dialing a single digit, dialing the
extension number or holding for assistance.
• Operating Modes
Depending on the time and the system schedule, the AVM JR. answers external calls with
one of four opening greetings:
− Day Mode
During normal business hours, the AVM JR. answers calls with a pre-recorded
daytime greeting. The daytime greeting enables the caller to reach a requested
extension, mailbox, department, directory, operator, or to switch languages.
− Night Mode
During non-working hours, the AVM JR. answers calls with a pre-recorded nighttime
greeting that enables the caller to leave a message in a requested mailbox.
− Holiday Mode
During holidays, the AVM JR. answers calls with a special greeting that enables the
caller to leave a message in a specific mailbox or in the operator’s mailbox. The
holiday mode can be activated by the operator (password protected).
− Break Mode
The system administrator can program part of the day mode as break time. During break
time, the AVM JR. answers calls with a special greeting that enables the caller to leave a
message in a specific mailbox or in the operator’s mailbox.
• System Schedules (Auto-Mode)
If your organization has operating hours that vary from day to day, the system administrator
can define the daily operating schedules on a weekly basis, including daytime, nighttime and
break time hours. When the Auto mode is activated, the AVM JR. automatically switches
between the day, night and break modes according to your pre-defined schedule.
The operator can override the pre-defined system schedule and switch manually to day,
night, break, or holiday mode using a password.
• Fax Detection
If the AVM JR. detects a fax tone (CNG) during the opening greeting, it automatically
transfers the call to the pre-defined fax extension.
Atlas AVM JR. Installation and Programming Manual 1-3
Introduction
• Directory
The AVM Jr. can provide a list of mailbox owner names. The directory listing enables
calls to be transferred to all extensions configured within the list. A caller can access the
directory listing by following instructions during the opening greeting.
In order to enable a directory listing call transfer, the mailbox owner must record his name
and a three-letter code. A caller can reach the proper extension after dialing the respective
code and verifying a correct extension according to the mailbox owner’s name.
The system administrator enables one of two methods of directory listing: according to the
mailbox owners first or last name.
.
• Call Transfer
The system administrator can program the AVM JR. to detect the Call Progress tones sent
by the KSU and transfer the calls to extensions in one of the following modes:
− Non-Supervised. The AVM JR. transfers the call immediately without verifying the
status of the extension.
− Supervised. The AVM JR. checks for a busy or answer signal before transferring the
call to the extension.
− Semi-Supervised. The AVM JR. only checks for a busy signal before transferring the
call to the extension.
• Multilingual Option
The AVM Jr. can operate in 2 languages simultaneously. The system administrator can
configure each mailbox to operate in one of the two selected languages. The caller can
select the language in which the system messages (prompts) are played.
• Answering on the First Ring
To avoid delays, the system administrator can set up the AVM JR. on each individual port
to answer incoming calls on the first ring.
• Script Menus
The AVM JR. supports up to 36 script menus. A script menu is a recorded announcement
that can accept a digit entry (0-9) during playback. Based on the digit entered, the AVM
JR. can take one of the following actions:
− Transfer the call to another script menu
− Transfer the call to another script menu and change the language
− Transfer the call to an extension or hunt group
− Transfer the call to a mailbox or a mailbox group
− Dial a string of DTMF (10 different strings and up to 20 digits for each string
including special characters)
− Retrieve messages from a mailbox
− Disconnect the line
− Leave a message
1-4 Atlas AVM JR. Installation and Programming Manual
Introduction
− Play the directory listing
− Record a call
1.1.3 Voice Mail Features
The AVM JR.’s Voice Mail system enables a caller to leave message, recorded in his own
voice, in any mailbox. The mailbox owner can access their mailbox at any time from any
touch-tone telephone and listen to their messages. They can also modify Their mailbox
parameters.
• Real/Virtual Mailboxes
The AVM JR. supports up to 128 real and/or virtual mailboxes. A real mailbox has a
telephone extension, whereas a virtual mailbox does not..
• Personalized Mailboxes
Each mailbox owner can personalize his mailbox by recording a personal greeting,
assigning a personal password to the mailbox and setting optional parameters.
• Personal Greeting
Mailbox owners can record or change personal greeting at any time from any touch-tone
telephone. Callers first hear the personal greeting of the called extension and then can
leave a message.
• Day and Time Stamp
The system administrator can program the AVM JR. to indicate at the start of each
message the day and time the message was recorded.
• Message Deletion
A mailbox owner can manually delete messages or the system administrator can program
the AVM JR. to automatically delete all messages after a specific number of days.
• Message Forwarding
A mailbox owner can forward a copy of a message to another mailbox or mailbox group.
The mailbox owner can also record an introduction to the forwarded message.
• Message Reply
Mailbox owners can reply, directly, to a message and record a message in the sender’s
mailbox.
• Mailbox Groups
A caller can send at one time a message to all the members of a mailbox group.
All defined mailboxes belong to the “All Group” mailbox group. In addition, the system
administrator can create up to four mailbox groups, each containing up to twenty
mailboxes. Mailboxes can belong to more than one group and can be added to or deleted
from a mailbox group by the system administrator. Each mailbox group can be assigned
with a mailbox group greeting.
• Individual Language Selection
Atlas AVM JR. Installation and Programming Manual 1-5
Introduction
The mailbox owner or caller can select one of the languages supported by the AVM Jr.
When the mailbox owner or the caller enters the mailbox, the AVM Jr automatically
switches to the selected language.
• Adjustable Recording Length
The System administrator can select the length of all recorded messages in the AVM Jr.
The selected length will control the following types of messages: scripts, greeting, names,
and incoming messages. Changing this parameter will affect the operation of the AVM Jr.
1.2 About this Manual
This manual presents information needed to install, program and maintain the AVM JR.,
Version 6.xx. It is divided into the following sections:
1. INTRODUCTION
Introduces the AVM JR. and lists its features.
2. DESCRIPTION AND INSTALLATION
Provides a functional description of the AVM JR., installation instructions and
specifications.
3. DTMF PROGRAMMING
Describes how to program the AVM JR. from any DTMF or system telephone.
4. PROGRAMMING BY COMPUTER
Describes how to program the AVM JR. using the Voicemail Utility Program.
5. USER OPERATING INSTRUCTIONS
Explains how to program and use a mailbox.
6. TROUBLESHOOTING
Presents answers to commonly asked questions on operating the AVM JR..
APPENDIX A
Summarizes the programming commands.
APPENDIX B
Contains the DTMF programming forms.
APPENDIX C
Lists the system messages
APPENDIX D
Shows SMDR connections and DIP switch settings
APPENDIX E
Shows telephone system programming in detail.
1-6 Atlas AVM JR. Installation and Programming Manual
Introduction
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Atlas AVM JR. Installation and Programming Manual 1-7
2. DESCRIPTION AND INSTALLATION
The AVM JR. is a digital system consisting of a:
• Sophisticated DSP voice-processing device
• Flash memory for voice recording and storing KSU parameter information
• Central Processing Unit
• Two or four audio channels
• Real-time clock
The AVM JR. provides two major services:
• Automated Attendant Service
Uses predefined menus to direct calls to a specific department, extension or mailbox.
• Voice Mail Service
Receives and delivers messages. Each mailbox has its own number and the mailbox
owner has a password to enable him to access his mailbox.
Messages can be saved, deleted or transferred to other mailboxes. In one step, the mailbox
owner can also send an identical message to a group of mailboxes or to all the mailboxes
in the system.
You can customize the AVM JR.’s Automated Attendant and Voice Mail systems to suit the
needs of your company. You can configure:
• KSU parameters, such as hook flash time.
• Automated Attendant script menus and customized “Busy”, “No Answer” and “Do Not
Disturb” menus in up to three different languages simultaneously.
• Voice Mail features, include: mailboxes, mailbox groups and various types of message
notifications for each mailbox.
2.1 Base System
The AVM JR. comes with two lines and ten hous of recording time.
You can upgrade the AVM JR. by adding a two line expansion card to the motherboard to
provide four lines
Atlas AVM JR. Installation and Programming Manual 2-1
Description and Installation
2.2 Physical Description
The functional components of the AVM JR. are located on the side panel. The LED's are on
the left side of the front cover. The bottom panel has two indented holes for wall mounting.
2.2.1 Side Panel
Figure 2-1 Side Panel
The numbered items in the following description correspond to the labels in
Figure 2-1.
1. Power Supply Connector Connects the AVM JR. to the external power supply
2. RS-232 Connector Connects the AVM JR. to the Key System or a PC
3. 2 RJ-11 Sockets Connects the AVM JR. to 2 or 4 Key System
extensions
2.2.2 Front Panel
Figure 2-2 LED's on the Front Panel
The following table describes the function of the four LED's on the front panel.
STATUS DAY NIGHT HOLIDAY AUTO
Day Mode: Manual On Off Off Off
Night Mode: Manual Off On Off Off
2-2 Atlas AVM JR. Installation and Programming Manual
Description and Installation
Holiday Mode: Manual Off Off On Off
Break Mode Manual: On On Off Off
Day Mode: Auto On Off Off On
Night Mode: Auto Off On Off On
Break Mode: Auto On On Off On
System Error1 Off Flashing Off Off
System Error1 Flashing Flashing Flashing Flashing
System Error1 Flashing Flashing Flashing Off
Automatic Self-Test On On On On
1
Please contact technical support.
2.3 Installation
The AVM JR. is delivered completely assembled. It is designed for mounting on a wall close
to the KSU.
2.3.1 Unpacking
Before unpacking, inspect the package. If you notice any damage, immediately report it to
technical support.
➤ To unpack the AVM JR.:
1. Place the package on a flat surface and open it.
2. Remove the contents of the package and place them on a clean surface.
3. Remove all packing material.
4. Inspect the contents. If you notice any physical damage, immediately report it to
technical support.
2.3.2 Installing the AVM JR.
➤ To install the AVM JR.:
1. Mount the unit on a wall close to the KSU by using the drill template to place the two
screws.
2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on the side
panel of the AVM JR.. Connect the other end of the cables to one or two analog
telephone lines on the Main Distribution Frame (MDF) of the KSU (see Figure 2-3).
Atlas AVM JR. Installation and Programming Manual 2-3
Description and Installation
Note: Each RJ-11 socket on the side panel of the AVM JR. can support up to two
single line extensions.
Figure 2-3 Analog Line Connections
4. On the side of the AVM JR., plug the 9V DC adapter jack into the power supply
connector.
5. Plug the 9V DC adapter into the main power supply outlet to turn the AVM JR. on.
The LED's on the front panel turn on and off one after another and then the LED
indicating the status of the AVM JR. turns on.
6. Connect one end of the RS-232 cable to the AVM JR.’s RS-232 connector and the
other end to the RS-232 connector of the SMDR.
- If you are using an SMDR-E unit, you should plug the RS-232 cable into the port
labeled COM 2 on the SMDR.
- If you are using an SMDRU (KDX-500) unit you should plug the RS-232 cable
into the port labeled CN10 (Com 3)
: If you are attaching a caller id unit or InnFone call accounting system to the
Note
SMDR along with the voicemail you must remove pin 3 from the DB-9 connector
that attaches to the SMDR RS-232 port. However, please contact technical
support before doing this to verify your application.
- Refer to APPENDIX D for cabling diagrams
7. Set your dip switch settings on the SMDR
2-4 Atlas AVM JR. Installation and Programming Manual
Description and Installation
- If you are using an SMDR-E you should turn switch one (1) on and have six (6)
off. The rest do not affect the voicemail interface
- If you are using an SMDRU (KDX-500), you should set DIP switch 6 to the on
position.
- Refer to APPENDIX D for SMDR switch location.
8. Call each AVM JR. line from any extension and verify the answer. You should hear the
default greeting (system message no. 000. See Appendix C).
9. Program the AVM JR. according to your required applications.
10. Program the analog station ports you are using as voicemail ports in the KSU. Refer to
APPENDIX E for programming procedures for your particular system as they vary
between systems.
11. Program the voicemail ports into a station hunt group. Refer to APPENDIX E for
programming procedures for your particular system as they vary between systems.
12. Program the voicemail to ring for incoming calls, either delayed or direct. Refer to
APPENDIX E for programming procedures for your particular system as they vary
between systems.
Figure 2-4 System Installation
2.3.3 Expanding the System
The basic AVM JR. includes two lines and ten hours of recording time. You can expand the
AVM JR. to four lines by adding expansion cards.
Atlas AVM JR. Installation and Programming Manual 2-5
Description and Installation
2.3.3.1 Expanding to Four Lines
The two-port expansion kit contains:
• 2-port expansion card
• 4-wire connector
• Two plastic stand-offs
➤ To install the expansion card:
1. Disconnect all external cables and connectors.
2. Remove the 9V DC adapter power plug from the main power supply outlet to turn the
AVM JR. off.
3. Open the AVM JR.’s top cover by unscrewing the four screws.
4. Place the two plastic stand-offs into the corresponding holes.
5. Insert the expansion card into the corresponding J6 connector.
6. Connect one end of the 4-wire cable to J5 on the motherboard and the other end to J5
on the expansion card.
7. Replace the top panel cover and plug the 9V DC adapter into the main power supply
outlet to turn the AVM JR. on.
8. Reconnect all the external cables and connectors to the AVM JR..
9. Connect your two new analog ports to the corresponding connectors on the AVM JR.
10. Program your two new ports as voicemail ports. Refer to APPENDIX E for
programming procedures for your particular system as they vary between systems.
11. Program your two new ports in your voicemail station hunt group. Refer to APPENDIX
E for programming procedures for your particular system as they vary between systems.
AVM JR. automatically detects the two new lines when it is turned on.
2.4 Specifications
DC Power Supply
Line Voltage
DC Leakage Current
On-hook Insulation Resistance between
Line Terminal and
the Ground
Ring Capacitor
On-hook Impedance
Ring Detect
DC Resistance (off-hook)
Impedance (off-hook)
2-6 Atlas AVM JR. Installation and Programming Manual
9V DC/800 mA
24V to 72V DC
< 10 µA
0V to 100V DC > 5 MΩ
100V to 200V DC > 30 KΩ
500V AC/50 Hz > 20 KΩ
100V AC/25 Hz > 100 KΩ
0.47 µF ± 10%
@ 50V DC, 40V AC/25 Hz > 3000 Ω
27V to 100V AC/16 to 60 Hz
24V to 66V DC @ 20 to 100 mA 100 to 350 Ω
300 to 3400 Hz 500 to 700 Ω
Description and Installation
Imbalance Ratio
Return Loss
Current during Break
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group)
Frequency Level (Low Group)
Inter-digit Pause in Tone Dialing
Fax CNG Tone Detection
300 to 3400 Hz > 46 db
300 to 3400 Hz > 18 db
< 700 µA
+1.5%
-6 to -8 dBm
-8 to -10 dBm
70 to 80 ms
1100 Hz ± 38 Hz
Atlas AVM JR. Installation and Programming Manual 2-7
3. DTMF PROGRAMMING
You can program the AVM JR. by:
• Telephone using DTMF tones
• Computer using the Voicemail Utility Program (see Section 4)
This section describes programming the AVM JR. using DTMF tones.
Note: You will hear a confirmation tone every time you enter a programming command.
3.1 Entering and Exiting the Programming Mode
The AVM JR. does not handle calls when in the programming mode.
➤ To enter the programming mode:
1. Connect a single line extension to the AVM JR.. (This should have been done during
the installation)
2. Call the single line extension from any other extension on the system.
3. Wait until the AVM JR. answers and plays the opening menu. Then dial *900.
: If you are calling from a system extension that has a mailbox set up for it you will
Note
first have to dial the mailbox password and then from the mailbox menu dial “9” to
get to the main greeting. You can then dial “*900”
4. Dial the System Administrator’s password (the default password is 1234) to enter the
programming mode.
➤ To exit the programming mode:
• Dial *900.
–or–
Do not dial for one minute.
Note: If you exited the programming mode by dialing *900, the AVM JR. plays the opening
menu. You can then test the changes made to the system.
Atlas AVM JR. Installation and Programming Manual 3-1
DTMF Programming
3.2 First Time Programming Checklist
1. Call from a system extension to the AVM JR.. You will hear the default message (system
message 000 - see Appendix C).
2. Dial *900 and the administrator password (default: 1234) to enter the programming mode.
3. Set the KSU parameters (see Sections 3.3 and 6) to ensure the proper operation of the
AVM JR. with your KSU.
Note: These parameters are set by the factory for a 2-digit system all flash times and
message light parameters should not have to be changed.
4. Set the AVM JR’s real-time clock (see Section 3.4).
5. Set the system schedule (see Section 3.5).
6. Create mailboxes (see Section 3.6.1).
7. Define a notification type for each mailbox (see Section 3.6.3).
8. Define notification parameters (i.e., message light on and message light off and interval
between ring notification in Section 3.6.3.) Message light parameters are set from the
factory.
9. Record (see Section 3.7.1) and program (see Section 3.7.2) script menus for the
Automated Attendant. Make sure you define the mailboxes before building Automated
Attendant script menus.
Important: Make sure you record the Day Opening script (script 00) before using
the AVM JR. for the first time.
3.3 Defining KSU Parameters
To integrate the AVM JR. with your KSU, apply the following parameters to the AVM JR..
To obtain your current KSU parameters, check your Programming Manual or the current
programming setup.
Table 3-1 presents the commands you must enter to apply the KSU parameters to the AVM
JR..
Table 3-1 PBX Parameter Commands
OPERATION COMMAND DEFAULT
Extension Size
Cut off time for
continuous call
progress tone
detection
3-2 Atlas AVM JR. Installation and Programming Manual
*300 + X
Where X is a digit 1-4
You can only change this parameter if mailboxes
and/or legal extensions have not yet been defined.
*301 + X
Where
X= cut off time in seconds (0-9)
2
6 seconds
DTMF Programming
OPERATION COMMAND DEFAULT
Number of rings
before the line is
answered
*310 + X +Y
Where
X is the port number (1-4)
Y is the number of rings (1-9)
1 for port 1
1 for port 2
1 for port 3
1 for port 4
Note: this field will only be in affect if the SMDI
integration is not working. To program ringing to
voicemail see APPENDIX E.
Time to wait for
No-Answer
*311 + XX
Where XX is 00-99 seconds.
20 seconds
This code is applicable only when supervised
transfer is selected
Legal KSU
Extensions
*320 + Y + First Ext. + Last Ext. + #
where Y is a group number (0-9).
None
Example: *320 0 330 350 #
*320 1 355 375 #
You can define up to 10 groups of legal extensions.
If a caller dials an extension by direct dialing (code
170), AVM JR. checks if the extension is legal. If
the extension is not legal, AVM JR. does not
transfer the call.
Resetting a group
*320 + Y + 000 + 000 + # (the two groups of zeros
None
can be 2, 3, or 4 digits long, according to the
extension size)
Resetting all
*320 + #
None
groups
Operator ID Code
*330 + X
0
where X is a digit 0-9
When the caller dials this digit during any
script
message, the call is transferred to the operator.
Programmable
code for retrieving
messages
*331 + X
Where X is a digit 0-9
9
When the caller dials this digit at the no answer or
busy greeting for their mailbox the system will
prompt them for their password
Disconnect Code
*333 + Code
1
+ #
###
The AVM JR terminates the call when it receives the
disconnect code. The code can include up to four
digits. Legal values for this code can be any
combination of 0-9, *, # and A-D
Clear Disconnect
*333 + #
Code
External Access
Code
*340 + X
where X is the external access code (0-9).
9
This code is applicable for external notification.
Atlas AVM JR. Installation and Programming Manual 3-3
DTMF Programming
OPERATION COMMAND DEFAULT
Clear External
Access Code
Pause before and
after external
access code
Transfer mode for
all extensions
Day Operator,
Night Operator,
Fax and
Supervisor’s
Extension numbers
Delete the
extension
assignments
Volume level
Flash-1
Flash-2 Flash-2 is fixed at 1200 ms.
*340 + #
*341 + X
Where X is the length of the pause in seconds (0-9)
*350 + X + Y
X = 1; All Extensions except the operator
X = 2; Operator extension only
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised Mode
*360 + X + YYYY + #
where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
One mailbox can be defined as Supervisor. When
the storage memory reaches 80% of its capacity, a
message is sent to this mailbox indicating the
situation.
YYYY = Corresponding extension number
*360 + X + #
Where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
*369 + X
Where:
X = volume level (0-9), 9 = Loudest
*370 + XXX
where XXX is a 3-digit number (000-980) in
increments of 20 ms.
Example: *370 300 sets Flash-1 to 300 ms
Flash-2 is used in some KSU’s for Recall from NoAnswer or Busy Codes.
2 seconds
Non-
Supervised
0
0
-
-
5
600 ms
1200 ms
3-4 Atlas AVM JR. Installation and Programming Manual
DTMF Programming
OPERATION COMMAND DEFAULT
Busy, Disconnect
and DTMF Off/On
time
*371 + X + YYY
where:
X = 1; busy off (100-980 ms)
X = 2; busy on (100-980 ms)
X = 3; disconnect off (100-980 ms)
X = 4; disconnect on (100-980 ms)
X = *; DTMF off (000-980 ms)
X = #; DTMF on (000-980 ms)
500 ms
500 ms
240 ms
240 ms
200 ms
60 ms
YYY = Cadence in milliseconds in increments of 20
milliseconds
Busy Signal
Cadence Check
*375 + XXXX + #
Where XXXX is a busy extension number. Checks
the busy signal by dialing the busy extension
number and playing the busy cadence values.
Voice and DTMF
Sensitivity
Automatic Gain
Control (AGC)
*376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Sensitivity level (0-9)
The volume at which the AVM JR detects voice
when the called extension answers or the volume
level at which the unit detects DTMF throughout it’s
operation.
Note: The higher the sensitivity level, the higher
the sensitivity to voice or DTMF.
In order to activate the new selection, a new call
must be initiated
*377 + X
X = 0 AGC disabled
2*
2*
* Setting of 2
is equivalent
to 5 in
previous
versions.
Enabled
X = 1 AGC enabled
When enabled, AVM JR will adjust the incoming
messages volume to a set volume level.
In order to activate the new selection, a new call
must be initiated
DTMF amplitude
Procedural codes
sent to the PBX in
order to perform a
specific task
*379 + X
Where X = volume level (0-9), 9 = Loudest
*380 + X + CODE
1
+ #
X = 1; LED 1 notification code
X = 2; LED 2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
1
= Respective PBX code
CODE
5
743X
-
740X
Flash 1 + Ext
Flash 1
Flash 1
Atlas AVM JR. Installation and Programming Manual 3-5
DTMF Programming
OPERATION COMMAND DEFAULT
Delete a specific
procedural code
Dial a String from
the Auto Attendant
to the KSU
Answer number of
samples
1
Refers to Key System codes. Each code contains digits 0-9, *, #, Flash-1,
*380 + X + #
X = 1; LED 1 notification code
X = 2; LED 2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
*381 = X = YY…YY + *
X=String number (0-9)
YY…YY = DTMF string
Note: Use CODE
*386 + X
Where:
X = number of samples (0-9)
Used for Supervised Transfers to determine an
answer condition
1
Flash-2, Pause and Extension Number.
Note: The PBX codes for Message Light On and Message Light Off can also include A-D.
When entering a code, dial:
*0 for extension
*1 for pause
*2 for Flash-1
*3 for Flash-2
*4 for #
*5 for A
*6 for B
*7 for C
*8 for D
** for *
3.3
5
3-6 Atlas AVM JR. Installation and Programming Manual
DTMF Programming
3.4 Setting the Time and Date
Table 3-2 presents commands used to set the AVM JR. clock and calendar.
Table 3-2 Commands to Set the AVM JR. Clock and Calendar
OPERATION COMMAND
Setting the time
Setting the date
Listening to the system time
*420 + HH + MM
where
HH = hour (00-23)
MM = minutes (00-59)
Example: *420 15 25 stands for 3:25 P.M.
*430 + DD + MM + YY
where
DD = date of the month (01-31)
MM = month (01-12)
YY = year (00-99)
Example: *430 15 03 97
March 15, 1997
Note: 00 represents Year 2000.
*440
The system announces the date and time.
3.5 Programming the Operational Mode
The AVM JR. can operate in Day, Night, Break, or Holiday mode. If the AVM JR. is in the
Auto mode, it automatically changes modes according to programmed weekly working hours.
Table 3-3 Programming the Operational Modes
OPERATION COMMAND
Selecting an Operational
Mode
Selecting time stamp format
(Applicable to English only)
Atlas AVM JR. Installation and Programming Manual 3-7
*400 + X
where X stands for the operational mode.
Day mode = 0 (default mode)
Night mode = 1
Holiday mode = 2
Auto mode = 3
Break mode = 4
*410 + X
where
X = 0 means the time stamp is in 12-hour format (default)
X = 1 means the time stamp is in 24-hour format
DTMF Programming
OPERATION COMMAND
Setting the Working Time
(for Auto mode only)
Setting the Break Time
(for Auto mode only)
Entering annual holiday
dates
(For Auto mode only)
Delete all holidays on a
specific date
Delete all holidays on a
specific month
Delete all holidays
*450 + D + HH MM + HH MM
where
D is the day of the week (1-7)
1
First HH MM = start of work time
Second HH MM = end of work time
Repeat for all days of the week.
Example: *450 1 08 30 1700 means that the AVM JR.
will play the Day mode opening greeting (script
message 00) on Monday from 8:30 until 17:00.
It will play the Night mode opening greeting
(script message 10) the rest of the time.
Note: Day 1 is Monday day 2 is Tuesday day 3 is
Wednesday day 4 is Thursday day 5 is Friday
day 6 is Saturday and day 7 is Sunday.
*460 + D + HH MM + HH MM
where
D is the day of the week (1-7)
1
First HH MM = start of break time
Second HH MM = end of break time
Repeat for all days of the week.
Example 1: *460 1 13 15 14 30
AVM JR. will play the Break mode opening
greeting (script message 15) on Monday, from
13:15 until 14:30.
Note: Day 1 is Monday day 2 is Tuesday day 3 is
Wednesday day 4 is Thursday day 5 is Friday
day 6 is Saturday and day 7 is Sunday.
*470 + DD + MM + hh:mm + hh:mm
Where:
DD = Day of month (01-31)
MM = Month (01-12)
Hh:mm = Start time; Hour and minutes in 24 hour format
Hh:mm = End time; Hour and minutes in 24 hour format
Repeat for multiple days
Example 1: *470 02 12 08 15 23 45
The AVM JR will play the Holiday mode
opening greeting on December 2
nd
, from 8:15
until 11:45.
*470 + DD + MM #
Where:
DD = Day of month (01-31)
MM = month (01-12)
*470 + ** + MM + #
Where:
MM = month (01-12)
*470 + #
Comment:
3-8 Atlas AVM JR. Installation and Programming Manual
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