Atlas AVM JR INSTALLATION INSTRUCTIONS VER 4
Atlas AVM JR.
Installation and Programming Manual
Introduction
Legal Notice
Key System US provides this document "as is," with no representations or warranties, either explicit
or implied, including but not limited to the implied warranties of merchantability, title, or fitness for a
particular purpose.
Key System US reserves the right to make changes in product software, hardware, or documentation
at any time, with no obligation to inform any persons or entities of such changes. Every attempt has
been made to ensure the accuracy of this document. However, Key System US assumes no
responsibility for any losses, whether electronic, financial, or other, that might accrue from
inadvertent inaccuracies that the software or documentation might contain.
Some states or jurisdictions do not allow disclaimer of explicit or implicit warranties in certain
situations. Therefore, this statement might not apply to you.
Copyright © 2000. Key System US. All rights under copyright reserved.
The AVM JR. engine is covered by patent pending and copyright protection.
The contents of this document may not be duplicated by any means, whether electronic, graphic, or
mechanical, including, but not limited to, photocopying, recording, taping, or information recording
and retrieval systems, for any purpose but the original purchaser's personal use, without prior written
permission of Key System US.
Trademark Information
AVM JR., Key System US, and Atlas IIE are trademarks of KS Telecom Inc.
All other trademarks are the property of their respective owners.
Software Version
This manual is for AVMJR software version 4.xx released April 1, 2000
Documentation release April 1, 2000
Key System US
4910 Dyer Blvd., West Palm Beach, Florida 33407
II Atlas AVM JR. Installation and Programming Manual
Introduction
Table Of Contents
Table Of Contents ...................................................................................................................... III
1. INTRODUCTION..............................................................................................................1-1
1.1 FEATURES AND SERVICES..............................................................................................1-2
1.1.1 System Features....................................................................................................1-2
1.1.2 Automated Attendant Features.............................................................................1-3
1.1.3 Voice Mail Features.............................................................................................1-5
1.2 ABOUT THIS MANUAL ...................................................................................................1-7
2. DESCRIPTION AND INSTALLATION .........................................................................2-1
2.1 BASE SYSTEM ...............................................................................................................2-2
2.2 PHYSICAL DESCRIPTION ................................................................................................2-2
2.2.1 Side Panel.............................................................................................................2-3
2.2.2 Front Panel...........................................................................................................2-3
2.3 INSTALLATION...............................................................................................................2-4
2.3.1 Unpacking ............................................................................................................2-4
2.3.2 Installing the AVM JR. .........................................................................................2-5
2.3.3 Expanding the System...........................................................................................2-7
2.4 SPECIFICATIONS...........................................................................................................2-10
3. DTMF PROGRAMMING.................................................................................................3-1
3.1 ENTERING AND EXITING THE PROGRAMMING MODE.....................................................3-1
3.2 FIRST TIME PROGRAMMING CHECKLIST........................................................................3-2
3.3 DEFINING KSU PARAMETERS .......................................................................................3-2
3.4 SETTING THE TIME AND DATE.......................................................................................3-8
3.5 PROGRAMMING THE OPERATIONAL MODE ....................................................................3-8
3.6 PROGRAMMING THE VOICE MAIL................................................................................3-11
3.6.1 Creating Mailboxes............................................................................................3-11
3.6.2 Creating Mailbox Groups...................................................................................3-12
3.6.3 Notification.........................................................................................................3-13
3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU....................................3-16
3.7.1 Recording Script Messages ................................................................................3-16
3.7.2 Programming Script Messages...........................................................................3-17
3.7.3 Directory Listing Programming.........................................................................3-23
3.7.4 Reset Script Message Programming to Default..................................................3-24
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers ............................3-25
3.8 ADDITIONAL FEATURES...............................................................................................3-27
3.8.1 Changing Passwords..........................................................................................3-27
3.8.2 Activate Force Reorganize .................................................................................3-28
3.8.3 Changing to/from Day Light Saving Time..........................................................3-28
3.8.4 Changing the Operational Mode........................................................................3-29
Atlas AVM JR. Installation and Programming Manual III
Introduction
3.8.5 Playing a System Message..................................................................................3-29
3.8.6 Listening to the Software Version Number.........................................................3-29
3.8.7 Listening to the System Time and Date...............................................................3-29
3.8.8 Resetting the System...........................................................................................3-30
3.8.9 Adjusting Recording Length...............................................................................3-30
4. PROGRAMMING BY COMPUTER...............................................................................4-1
4.1 CONNECTING THE COMPUTER TO THE AVM JR............................................................4-1
4.2 SYSTEM REQUIREMENTS...............................................................................................4-2
4.3 INSTALLING THE VUP ...................................................................................................4-3
4.4 STARTING VUP.............................................................................................................4-3
4.5 DEFINING THE AVM JR. PARAMETERS.........................................................................4-5
4.5.1 Defining PBX Parameters....................................................................................4-5
4.5.2 Defining System Parameters ................................................................................4-9
4.6 PROGRAMMING THE VOICE MAIL................................................................................4-11
4.6.1 Viewing the Mailbox List....................................................................................4-11
4.6.2 Creating Mailboxes............................................................................................4-12
4.6.3 Changing the Parameters of an Existing Mailbox .............................................4-14
4.6.4 Deleting an Existing Mailbox.............................................................................4-15
4.6.5 Organizing Mailbox Groups...............................................................................4-15
4.6.6 Setting Notification Parameters .........................................................................4-17
4.7 PROGRAMMING THE AUTOMATED ATTENDANT...........................................................4-18
4.7.1 To program a script message .............................................................................4-18
4.7.2 Setting Up Different Script Menus Per Port.......................................................4-20
4.8 SETTING THE TIME, DATE AND OPERATION MODE......................................................4-22
4.8.1 Setting up Auto Mode.........................................................................................4-23
4.9 WORKING WITH CONFIGURATION FILES ......................................................................4-26
4.10 DOWNLOADING DATA TO THE AVM JR......................................................................4-26
4.11 VIEWING STATISTICAL INFORMATION STORED IN THE AVM JR. DATABASE...............4-27
4.12 PRINTING REPORTS......................................................................................................4-27
4.13 SAVING REPORTS ........................................................................................................4-28
4.14 GETTING HELP ............................................................................................................4-28
4.15 CLOSING THE VUP......................................................................................................4-28
5. USER OPERATING INSTRUCTIONS...........................................................................5-1
5.1 INTRODUCTION..............................................................................................................5-1
5.2 USER’S MAIN MENU .....................................................................................................5-1
5.3 RETRIEVE MESSAGE MENU...........................................................................................5-1
5.4 MAILBOX PARAMETERS ................................................................................................5-2
5.4.1 Record Greeting ...................................................................................................5-3
5.4.2 Record Name........................................................................................................5-3
5.4.3 Directory Listing ..................................................................................................5-3
5.4.4 Change Password.................................................................................................5-4
5.4.5 External Notification............................................................................................5-4
5.4.6 Pager Notification................................................................................................5-5
IV Atlas AVM JR. Installation and Programming Manual
Introduction
5.4.7 Return to Previous Menu......................................................................................5-6
5.5 SEND MESSAGE.............................................................................................................5-6
5.6 RETURN TO AUTO ATTENDANT .....................................................................................5-6
5.7 QUICK REFERENCE GUIDE.............................................................................................5-7
6. TROUBLESHOOTING.....................................................................................................6-1
7. APPENDIX A .....................................................................................................................7-1
8. APPENDIX B......................................................................................................................8-1
9. APPENDIX C .....................................................................................................................9-1
10. APPENDIX D ...............................................................................................................10-1
SMDR E.................................................................................................................................10-1
SMDR-64/256........................................................................................................................10-2
SMDR-U (KDX-500).............................................................................................................10-3
11. APPENDIX E................................................................................................................11-1
E.1 KSX-32/64/128/256 DETAILED PROGRAMMING.........................................................11-1
E.1.1 Programming Voicemail Ports...........................................................................11-1
E.1.2 Programming the Station Group........................................................................11-1
E.1.3 Programming Direct Ring..................................................................................11-2
E.1.4 Programming Delayed Ringing..........................................................................11-3
E.2 KDX-500 DETAILED PROGRAMMING..........................................................................11-4
E.2.1 Programming Voicemail Ports...........................................................................11-4
E.2.2 Programming the Station Hunt Group...............................................................11-4
E.2.3 Programming Direct Ringing.............................................................................11-5
E.2.4 Programming Delayed Ringing..........................................................................11-6
Table of Figures
FIGURE 1-1 GENERAL VIEW..........................................................................................................1-1
FIGURE 2-1 OPTIONS FOR UPGRADING THE BASE SYSTEM..........................................................2-2
FIGURE 2-2 SIDE PANEL..............................................................................................................2-3
FIGURE 2-3 LED'S ON THE FRONT PANEL .....................................................................................2-3
FIGURE 2-4 ANALOG LINE CONNECTIONS .....................................................................................2-5
FIGURE 2-5 SYSTEM INSTALLATION ..............................................................................................2-7
FIGURE 4-1 RS-232 CABLE CONNECTION.....................................................................................4-2
FIGURE 4-2 VUP MAIN SCREEN ...................................................................................................4-4
FIGURE 4-3 PBX PARAMETERS EXTENSION SCREEN ....................................................................4-6
FIGURE 4-4 PBX PARAMETERS CALL TRANSFER SCREEN ............................................................4-7
FIGURE 4-5-5 PBX PARAMETERS SUPERVISION SCREEN ..............................................................4-8
FIGURE 4-6 SYSTEM PARAMETERS DIALOG BOX ........................................................................4-10
FIGURE 4-7LIST OF MAILBOXES DIALOG BOX.............................................................................4-12
Atlas AVM JR. Installation and Programming Manual V
Introduction
FIGURE 4-8 NEW MAILBOX DIALOG BOX....................................................................................4-13
FIGURE 4-9 GROUP OF MAILBOXES DIALOG BOX........................................................................4-16
FIGURE 4-10 NOTIFICATION PARAMETERS DIALOG BOX.............................................................4-17
FIGURE 4-11 AUTO ATTENDANT SCRIPT MENU DIALOG BOX.....................................................4-19
FIGURE 4-12 SCRIPT OPENING SCREEN.......................................................................................4-21
FIGURE 4-13 DATE & TIME DIALOG BOX ...................................................................................4-22
FIGURE 4-14 AUTO MODE SCHEDULE.........................................................................................4-24
FIGURE 4-15 HOLIDAY SCHEDULE SCREEN.................................................................................4-25
FIGURE 10-1 SMDR-E DIAGRAM ...............................................................................................10-2
FIGURE 10-2 KSX 64/256 SMDR...............................................................................................10-3
FIGURE 10-3 KDX-500 SMDR DIP SWITCHES ...........................................................................10-4
FIGURE 10-4 KDX-500 SIDE CONNECTIONS...............................................................................10-4
VI Atlas AVM JR. Installation and Programming Manual
1. INTRODUCTION
The AVM JR. is a small stand-alone Voice Mail/Automated Attendant system for
organizations that have between eight and eighty employees. Developed by KS
Telecom, a leader in the field of Telephone Equipment and Voice Processing
Systems. The AVM JR. incorporates state of the art technology, including DSP,
flash memory and SMT production.
Figure 1-1 General View
The AVM JR. is available in two or four port versions. It features 128 mailboxes
and provides from 2 hours and 40 minutes to up to 8 hours recording time.
The AVM JR. is designed to be integrated with all Key System US KSU's through
single line ports for voice and using the RS-232 serial port for SMDI integration.
The system administrator can program the AVM JR. by computer using the
Voicemail Utility Program (VUP) or by touch-tone telephone.
Atlas AVM JR. Installation and Programming Manual 1-1
Introduction
Installing the AVM JR. is quick and easy. Just mount it on a wall next to the KSU
and connect it to the single line ports, the SMDR serial port, and the main power
supply with an external power adapter.
The AVM JR's voice mail system is ready for use immediately after the system
administrator completes a short procedure that includes setting up mailboxes,
notification type, system schedules and opening greetings. Each mailbox owner
can then set up his own personal mailbox parameters.
1.11.1 Features and ServicesFeatures and Services
The AVM JR. is a powerful voice mail system at an affordable price. It contains
most of the useful features and services provided by PC-based systems but at a
lower cost. The JR's features can be divided into three groups:
•
System
•
Automated Attendant
•
Voice Mail
1.1.1 System Features
•
Configuration
The AVM JR. comes with two ports and two hours and forty minutes of
recording time. The system administrator can upgrade the AVM JR. by:
−
Adding a two port expansion card to the motherboard to provide four ports
−
Inserting a memory card with two hours and forty minutes of storage space
to increase the total storage capacity to five hours and twenty minutes
−
Inserting a memory card with five hours and twenty minutes of storage
space to increase the total storage capacity to eight hours
•
Programming
The system administrator can program the AVM JR. by:
−
Touch-tone telephone using DTMF tones
−
Computer using the Voicemail Utility Program, a Windows-based
proprietary program developed by Key System US. The installer should
save a file containing the parameters set in each installation.
1-2 Atlas AVM JR. Installation and Programming Manual
Introduction
•
Integration with your PBX
−
The AVM JR. integrates with the KSU through the SMDR RS-232 port
using SMDI signaling
•
Message Notification
The AVM JR. automatically notifies the mailbox owner of new messages in
different ways according to the system configuration. Notification may be
local (to an extension) or remote (to a telephone at a remote location, a cellular
telephone or a pager).
•
Security Passwords
The AVM JR. supports three types of passwords, each with four digits:
−
System Administrator. Gives access to all data stored in the AVM JR..
−
Operator. Gives access to the operating modes.
−
Mailbox. Gives access to individual mailboxes. The mailbox owner can
change the password any time.
1.1.2 Automated Attendant Features
The AVM JR.’s automated attendant answers incoming calls and, through a series
of recorded menus and telephone directories, helps the callers reach the desired
extensions.
•
Opening Greeting
The AVM JR. plays a pre-recorded greeting to callers. The opening greeting
usually includes the organization’s name, how to reach an extension,
department or operator, how to leave a message and how to access a directory.
During the greeting, callers can access a department by dialing a single digit,
dialing the extension number or holding for assistance.
•
Operating Modes
Depending on the time and the system schedule, the AVM JR. answers
external calls with one of four opening greetings:
Atlas AVM JR. Installation and Programming Manual 1-3
Introduction
−
During normal business hours, the AVM JR. answers calls with a pre-
−
During non-working hours, the AVM JR. answers calls with a pre-
−
During holidays, the AVM JR. answers calls with a special greeting that
−
The system administrator can program part of the day mode as break time.
Day Mode
recorded daytime greeting. The daytime greeting enables the caller to
reach a requested extension, mailbox, department, directory or operator.
Night Mode
recorded nighttime greeting that enables the caller to leave a message in a
requested mailbox.
Holiday Mode
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox. The holiday mode can be activated by the operator
(password protected).
Break Mode
During break time, the AVM JR. answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
•
System Schedules (Auto-Mode)
If your organization has operating hours that vary from day to day, the system
administrator can define the daily operating schedules on a weekly basis,
including daytime, nighttime and break time hours. When the Auto mode is
activated, the AVM JR. automatically switches between the day, night and break
modes according to your pre-defined schedule.
The operator can override the pre-defined system schedule and switch
manually to day, night, break, or holiday mode using a password.
•
Fax Detection
If the AVM JR. detects a fax tone (CNG) during the opening greeting, it
automatically transfers the call to the pre-defined fax extension.
1-4 Atlas AVM JR. Installation and Programming Manual
Introduction
•
Directory
The system administrator can set up a directory containing the names and
extensions of all the organization’s employees. A caller can access this
directory by following instructions during the opening greeting.
•
Call Transfer
The system administrator can program the AVM JR. to detect the Call
Progress tones sent by the KSU and transfer the calls to extensions in one of
the following modes:
−
Non-Supervised. The AVM JR. transfers the call immediately without
verifying the status of the extension.
−
Supervised. The AVM JR. checks for a busy or answer signal before
transferring the call to the extension.
−
Semi-Supervised. The AVM JR. only checks for a busy signal before
transferring the call to the extension.
•
Answering on the First Ring
To avoid delays, the system administrator can set up the AVM JR. on each
individual port to answer incoming calls on the first ring.
•
Script Menus
The AVM JR. supports up to 25 script menus. A script menu is a recorded
announcement that can accept a digit entry (0-9) during playback. Based on
the digit entered, the AVM JR. can take one of the following actions:
−
Transfer the call to another script menu
−
Transfer the call to an extension or hunt group
−
Transfer the call to a mailbox or a mailbox group
−
Retrieve messages from a mailbox
−
Disconnect the line
1.1.3 Voice Mail Features
The AVM JR.’s Voice Mail system enables a caller to leave in any mailbox a
message recorded in his own voice. The mailbox owner can access his mailbox at
any time from any touch-tone telephone and listen to his messages. He can also
modify his mailbox parameters.
Atlas AVM JR. Installation and Programming Manual 1-5
Introduction
•
Real/Virtual Mailboxes
The AVM JR. supports up to 128 real and/or virtual mailboxes. A real
mailbox is associated with a telephone extension. A virtual mailbox is not
associated with a telephone extension.
•
Personalized Mailboxes
Each mailbox owner can personalize his mailbox by recording a personal
greeting, assigning a personal password to the mailbox and setting optional
parameters.
•
Personal Greeting
Each mailbox owner can record or change his personal greeting at any time
from any touch-tone telephone. Callers first hear the personal greeting of the
called extension and then can leave a message.
•
Day and Time Stamp
The system administrator can program the AVM JR. to indicate at the start of
each message the day and time the message was recorded.
•
Message Deletion
A mailbox owner can manually delete messages or the system administrator
can program the AVM JR. to automatically delete all messages after a specific
number of days.
•
Message Redirection
A mailbox owner can forward a copy of a message to another mailbox or
mailbox group. The mailbox owner can also record an introduction to the
forwarded message.
•
Mailbox Groups
A caller can send at one time a message to all the members of a mailbox group.
All defined mailboxes belong to the “All Group” mailbox group. In addition,
the system administrator can create up to four mailbox groups, each containing
up to twenty mailboxes. Mailboxes can belong to more than one group and
can be added to or deleted from a mailbox group by the system administrator.
•
Year 2000 Compliance
1-6 Atlas AVM JR. Installation and Programming Manual
Introduction
1.21.2 About this ManualAbout this Manual
This manual presents information needed to install, program and maintain the
AVM JR., Version 4.xx. It is divided into the following sections:
1. INTRODUCTION
Introduces the AVM JR. and lists its features.
2. DESCRIPTION AND INSTALLATION
Provides a functional description of the AVM JR., installation instructions and
specifications.
3. DTMF PROGRAMMING
Describes how to program the AVM JR. from any DTMF or system telephone.
4. PROGRAMMING BY COMPUTER
Describes how to program the AVM JR. using the Voicemail Utility Program.
5. USER OPERATING INSTRUCTIONS
Explains how to program and use a mailbox.
6. TROUBLESHOOTING
Presents answers to commonly asked questions on operating the AVM JR..
APPENDIX A
Summarizes the programming commands.
APPENDIX B
Contains the DTMF programming forms.
APPENDIX C
Lists the system messages
APPENDIX D
Shows SMDR connections and DIP switch settings
APPENDIX E
Shows telephone system programming in detail.
Atlas AVM JR. Installation and Programming Manual 1-7
Introduction
This Page Intentionally Left Blank.
1-8 Atlas AVM JR. Installation and Programming Manual
2. DESCRIPTION AND INSTALLATION
The AVM JR. is a digital system consisting of a:
•
Sophisticated DSP voice-processing device
•
Flash memory for voice recording and storing KSU parameter information
•
Central Processing Unit
•
Two or four audio channels
•
Real-time clock
The AVM JR. provides two major services:
•
Automated Attendant Service
Uses predefined menus to direct calls to a specific department, extension or
mailbox.
•
Voice Mail Service
Receives and delivers messages. Each mailbox has its own number and the
mailbox owner has a password to enable him to access his mailbox.
Messages can be saved, deleted or transferred to other mailboxes. In one step,
the mailbox owner can also send an identical message to a group of mailboxes
or to all the mailboxes in the system.
You can customize the AVM JR.’s Automated Attendant and Voice Mail systems
to suit the needs of your company. You can configure:
•
KSU parameters, such as hook flash time.
•
Automated Attendant script menus and customized “Busy”, “No Answer” and
“Do Not Disturb” menus.
•
Voice Mail features, including the number of voice mailboxes, number of
mailbox groups and type of new message notifications for each mailbox.
Atlas AVM JR. Installation and Programming Manual 2-1
Description and Installation
2.12.1 Base SystemBase System
The AVM JR. comes with two lines and two hours and forty minutes of recording
time.
You can upgrade the AVM JR. by:
•
Adding a two line expansion card to the motherboard to provide four lines
•
Inserting a memory card with two hours and forty minutes of storage space to
increase the total storage capacity to five hours and twenty minutes
•
Inserting a memory card with five hours and twenty minutes of storage space
to increase the total storage capacity to eight hours
Note: You may only install one memory expansion card per system.
Figure 2-1 Options for Upgrading the Base System
2.22.2 Physical DescriptionPhysical Description
The functional components of the AVM JR. are located on the side panel. The
LED's are on the left side of the front cover. The bottom panel has two indented
holes for wall mounting.
2-2 Atlas AVM JR. Installation and Programming Manual
Description and Installation
2.2.1 Side Panel
Figure 2-2 Side Panel
The numbered items in the following description correspond to the labels in
Figure 2-2.
1. Power Supply Connector Connects the AVM JR. to the external power supply
2. RS-232 Connector Connects the AVM JR. to the Key System or a PC
3. 2 RJ-11 Sockets Connects the AVM JR. to 2 or 4 Key System
extensions
2.2.2 Front Panel
Figure 2-3 LED's on the Front Panel
Atlas AVM JR. Installation and Programming Manual 2-3
Description and Installation
The following table describes the function of the four LED's on the front panel.
STATUS DAY NIGHT HOLIDAY AUTO
Day Mode: Manual On Off Off Off
Night Mode: Manual Off On Off Off
Holiday Mode: Manual Off Off On Off
Day Mode: Auto On Off Off On
Night Mode: Auto Off On Off On
Break Mode: Auto On On Off On
System Error1 Off Flashing Off Off
System Error1 Flashing Flashing Flashing Flashing
System Error1 Flashing Flashing Flashing Off
Automatic Self-Test On On On On
1
Please contact technical support.
2.32.3 InstallationInstallation
The AVM JR. is delivered completely assembled. It is designed for mounting on a
wall close to the KSU.
2.3.1 Unpacking
Before unpacking, inspect the package. If you notice any damage, immediately
report it to technical support.
ä To unpack the AVM JR.:
1. Place the package on a flat surface and open it.
2. Remove the contents of the package and place them on a clean surface.
3. Remove all packing material.
4. Inspect the contents. If you notice any physical damage, immediately
report it to technical support.
2-4 Atlas AVM JR. Installation and Programming Manual
2.3.2 Installing the AVM JR.
ä To install the AVM JR.:
1. Mount the unit on a wall close to the KSU by using the drill template to
place the two screws.
2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets
on the side panel of the AVM JR.. Connect the other end of the cables to
one or two analog telephone lines on the Main Distribution Frame (MDF)
of the KSU (see Figure 2-4).
Note: Each RJ-11 socket on the side panel of the AVM JR. can support up
to two single line extensions.
Description and Installation
Figure 2-4 Analog Line Connections
Atlas AVM JR. Installation and Programming Manual 2-5
Description and Installation
4. On the side of the AVM JR., plug the 9V DC adapter jack into the power
supply connector.
5. Plug the 9V DC adapter into the main power supply outlet to turn the
AVM JR. on. The LED's on the front panel turn on and off one after
another and then the LED indicating the status of the AVM JR. turns on.
6. Connect one end of the RS-232 cable to the AVM JR.’s RS-232
connector and the other end to the RS-232 connector of the SMDR.
- If you are using an SMDR-E unit, you should plug the RS-232 cable
into the port labeled COM 2 on the SMDR.
- If you are using an SMDR-256/64 unit, you should plug the RS-232
cable into the port labeled J1, the lower of the DB-25 connectors on
the card. To do this you will have to use the supplied DB-9 to DB-25
converter.
- If you are using an SMDRU (KDX-500) unit you should plug the RS-
232 cable into the port labeled CN10 (Com 3)
Note: If you are attaching a caller id unit or InnFone call accounting
system to the SMDR along with the voicemail you must remove pin 3
from the DB-9 connector that attaches to the SMDR RS-232 port.
However, please contact technical support before doing this to verify
your application.
- Refer to APPENDIX D for cabling diagrams
7. Set your dip switch settings on the SMDR
- If you are using an SMDR-E you should turn switch one (1) on and
have six (6) off. The rest do not affect the voicemail interface
- If you are using an SMDR-256/64 you should turn switch one (1) on
and have three (3) and six (6) off. The rest do not affect the voicemail
interface.
- If you are using an SMDRU, you do not need to set any DIP switches.
- Refer to APPENDIX D for SMDR switch location.
8. Call each AVM JR. line from any extension and verify the answer. You
should hear the default greeting (system message no. 000. See Appendix C).
9. Program the AVM JR. according to your required applications.
2-6 Atlas AVM JR. Installation and Programming Manual
Description and Installation
10. Program the analog station ports you are using as voicemail ports in the
KSU. Refer to APPENDIX E for programming procedures for your
particular system as they vary between systems.
11. Program the voicemail ports into a station hunt group. Refer to APPENDIX
E for programming procedures for your particular system as they vary
between systems.
12. Program the voicemail to ring for incoming calls, either delayed or direct.
Refer to APPENDIX E for programming procedures for your particular
system as they vary between systems.
Figure 2-5 System Installation
2.3.3 Expanding the System
The basic AVM JR. includes two lines and two hours and forty minutes of
recording time. You can expand the AVM JR. to four lines and up to eight hours
of recording time by adding expansion cards.
Atlas AVM JR. Installation and Programming Manual 2-7
Description and Installation
2.3.3.1 Expanding to Four Lines
The two-port expansion kit contains:
•
2-port expansion card
•
4-wire connector
•
Two plastic stand-offs
ä To install the expansion card:
1. Disconnect all external cables and connectors.
2. Remove the 9V DC adapter power plug from the main power supply outlet
to turn the AVM JR. off.
3. Open the AVM JR.’s top cover by unscrewing the four screws.
4. Place the two plastic stand-offs into the corresponding holes.
5. Insert the expansion card into the corresponding J6 connector.
6. Connect one end of the 4-wire cable to J5 on the motherboard and the
other end to J5 on the expansion card.
7. Replace the top panel cover and plug the 9V DC adapter into the main
power supply outlet to turn the AVM JR. on.
8. Reconnect all the external cables and connectors to the AVM JR..
9. Connect your two new analog ports to the corresponding connectors on the
AVM JR.
10. Program your two new ports as voicemail ports. Refer to APPENDIX E for
programming procedures for your particular system as they vary between
systems.
11. Program your two new ports in your voicemail station hunt group. Refer to
APPENDIX E for programming procedures for your particular system as
they vary between systems.
AVM JR. automatically detects the two new lines when it is turned on.
2.3.3.2 Expanding Flash Memory
The AVM JR. has two types of expansion memory cards:
•
Two hours and forty minutes card with 2 memory chips
2-8 Atlas AVM JR. Installation and Programming Manual
Description and Installation
•
Five hours and twenty minutes card with 4 memory chips
ä To install the memory expansion card:
1. Disconnect all external cables and connectors.
2. Remove the 9V DC adapter power plug from the main power supply outlet
to turn the AVM JR. off.
3. Open the AVM JR.’s top cover by unscrewing the four screws.
4. Insert the memory card into the SIMM connector.
5. Replace the top panel cover and plug the 9V DC adapter into the main
power supply outlet to turn the AVM JR. on.
6. Reconnect all the external cables and connectors to the AVM JR..
AVM JR. automatically detects memory size when it is turned on.
I
Although the memory modules may look like regular PC memory they are
not. Installing regular PC memory may result in damage to the system and void
your warranty.
Atlas AVM JR. Installation and Programming Manual 2-9
Description and Installation
2.42.4 SpecificationsSpecifications
DC Power Supply
Line Voltage
DC Leakage Current
On-hook Insulation Resistance between
Line Terminal and
the Ground
Ring Capacitor
On-hook Impedance
Ring Detect
DC Resistance (off-hook)
Impedance (off-hook)
Imbalance Ratio
Return Loss
Current during Break
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group)
Frequency Level (Low Group)
Inter-digit Pause in Tone Dialing
Fax CNG Tone Detection
9V DC/800 mA
24V to 72V DC
< 10 µA
0V to 100V DC > 5 MΩ
100V to 200V DC > 30 KΩ
500V AC/50 Hz > 20 KΩ
100V AC/25 Hz > 100 KΩ
0.47 µF ± 10%
@ 50V DC, 40V AC/25 Hz > 3000 Ω
27V to 100V AC/16 to 60 Hz
24V to 66V DC @ 20 to 100 mA 100 to 350 Ω
300 to 3400 Hz 500 to 700 Ω
300 to 3400 Hz > 46 db
300 to 3400 Hz > 18 db
< 700 µA
+1.5%
-6 to -8 dBm
-8 to -10 dBm
70 to 80 ms
1100 Hz ± 38 Hz
2-10 Atlas AVM JR. Installation and Programming Manual
3. DTMF PROGRAMMING
You can program the AVM JR. by:
•
Telephone using DTMF tones
•
Computer using the Voicemail Utility Program (see Section 4)
This section describes programming the AVM JR. using DTMF tones.
Note: You will hear a confirmation tone every time you enter a programming
command.
3.13.1 Entering andEntering and Exiting the Programming Mode Exiting the Programming Mode
The AVM JR. does not handle calls when in the programming mode.
ä To enter the programming mode:
1. Connect a single line extension to the AVM JR.. (This should have been
done during the installation)
2. Call the single line extension from any other extension on the system.
3. Wait until the AVM JR. answers and plays the opening menu. Then dial
*900.
Note: If you are calling from a system extension that has a mailbox set up for
it you will first have to dial the mailbox password and then from the
mailbox menu dial “9” to get to the main greeting. You can then dial
“*900”
4. Dial the System Administrator’s password (the default password is 1234)
to enter the programming mode.
ä To exit the programming mode:
•
Dial *900.
–or–
Do not dial for one minute.
Atlas AVM JR. Installation and Programming Manual 3-1
DTMF Programming
Note: If you exited the programming mode by dialing *900, the AVM JR. plays the
opening menu. You can then test the changes made to the system.
3.23.2 First Time Programming ChecklistFirst Time Programming Checklist
1. Call from a system extension to the AVM JR.. You will hear the default
message (system message 000 - see Appendix C).
2. Dial *900 and the administrator password (default: 1234) to enter the
programming mode.
3. Set the KSU parameters (see Sections 3.3 and 6) to ensure the proper operation
of the AVM JR. with your KSU.
Note: These parameters are set by the factory for a 2-digit system all flash
times and message light parameters should not have to be changed.
4. Set the AVM JR’s real-time clock (see Section 3.4).
5. Set the system schedule (see Section 3.5).
6. Create mailboxes (see Section 3.6.1).
7. Define a notification type for each mailbox (see Section 3.6.3).
8. Define notification parameters (i.e., message light on and message light off
and interval between ring notification in Section 3.6.3.) Message light
parameters are set from the factory.
9. Record (see Section 3.7.1) and program (see Section 3.7.2) script menus for
the Automated Attendant. Make sure you define the mailboxes before
building Automated Attendant script menus.
Important: Make sure you record the Day Opening script (script 00)
before using the AVM JR. for the first time.
3.33.3 Defining KSU ParametersDefining KSU Parameters
To integrate the AVM JR. with your KSU, apply the following parameters to the
AVM JR.. To obtain your current KSU parameters, check your Programming
Manual or the current programming setup.
Table 3-1 presents the commands you must enter to apply the KSU parameters to
the AVM JR..
3-2 Atlas AVM JR. Installation and Programming Manual
DTMF Programming
1 for port 1
2
1 for port 3
Table 3-1 PBX Parameter Commands
OPERATION COMMAND DEFAULT
Extension Size
Cut off time for
continuous call
progress tone
detection
*300 + X
Where X is a digit 1-4
You can only change this parameter if mailboxes
and/or legal extensions have not yet been defined.
*301 + X
Where
X= cut off time in seconds (0-9)
2
6 seconds
Number of rings
before the line is
answered
Time to wait for
No-Answer
Legal KSU
Extensions
Resetting a group
*310 + X +Y
Where
X is the port number (1-4)
Y is the number of rings (1-9)
Note: this field will only be in affect if the SMDI
integration is not working. To program ringing to
voicemail see APPENDIX E.
*311 + XX
Where XX is 00-99 seconds.
This code is applicable only when supervised
transfer is selected
*320 + Y + First Ext. + Last Ext. + #
where Y is a group number (0-9).
Example: *320 0 330 350 #
*320 1 355 375 #
You can define up to 10 groups of legal extensions.
If a caller dials an extension by direct dialing (code
170), AVM JR. checks if the extension is legal. If the
extension is not legal, AVM JR. does not transfer the
call.
*320 + Y + 000 + 000 + # (the two groups of zeros
can be 2, 3, or 4 digits long, according to the
extension size)
1 for port
1 for port 4
20 seconds
None
None
Resetting all
groups
Operator ID Code
Atlas AVM JR. Installation and Programming Manual 3-3
*320 + #
*330 + X
where X is a digit 0-9
When the caller dials this digit during any script
message, the call is transferred to the operator.
None
0
DTMF Programming
OPERATION COMMAND DEFAULT
Programmable
code for retrieving
messages
Disconnect Code
Clear Disconnect
Code
External Access
Code
Clear External
Access Code
Pause before and
after external
access code
*331 + X
Where X is a digit 0-9
When the caller dials this digit at the no answer or
busy greeting for their mailbox the system will
prompt them for their password
*333 + Code1 + #
The AVM JR terminates the call when it receives the
disconnect code. The code can include up to four
digits. Legal values for this code can be any
combination of 0-9, *, # and A-D
*333 + #
*340 + X
where X is the external access code (0-9).
This code is applicable for external notification.
*340 + #
*341 + X
Where X is the length of the pause in seconds (0-9)
9
###
9
2 seconds
Transfer mode for
all extensions
3-4 Atlas AVM JR. Installation and Programming Manual
*350 + X + Y
X = 1; All Extensions except the operator
X = 2; Operator extension only
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised Mode
NonSupervised
DTMF Programming
OPERATION COMMAND DEFAULT
Day Operator,
Night Operator,
Fax and
Supervisor’s
Extension numbers
*360 + X + YYYY + #
where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
One mailbox can be defined as Supervisor. When
the storage memory reaches 80% of its capacity, a
message is sent to this mailbox indicating the
situation.
YYYY = Corresponding extension number
0
0
-
-
Delete the
extension
assignments
Volume level
Flash-1
Flash-2 Flash-2 is fixed at 1200 ms.
Busy, Disconnect
and DTMF Off/On
time
*360 + X + #
Where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
*369 + X
Where:
X = volume level (0-9), 9 = Loudest
*370 + XXX
where XXX is a 3-digit number (000-980) in
increments of 20 ms.
Example: *370 300 sets Flash-1 to 300 ms
Flash-2 is used in some KSU’s for Recall from NoAnswer or Busy Codes.
*371 + X + YYY
where:
X = 1; busy off (100-980 ms)
X = 2; busy on (100-980 ms)
X = 3; disconnect off (100-980 ms)
X = 4; disconnect on (100-980 ms)
X = *; DTMF off (000-980 ms)
X = #; DTMF on (000-980 ms)
YYY = Cadence in milliseconds in increments of 20
milliseconds
5
600 ms
1200 ms
500 ms
500 ms
240 ms
240 ms
200 ms
60 ms
Atlas AVM JR. Installation and Programming Manual 3-5
DTMF Programming
he sensitivity level, the higher
OPERATION COMMAND DEFAULT
Busy Signal
Cadence Check
*375 + XXXX + #
Where XXXX is a busy extension number. Checks
the busy signal by dialing the busy extension number
and playing the busy cadence values.
Voice and DTMF
Sensitivity
*376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Sensitivity level (0-9)
The volume at which the AVM JR detects voice
when the called extension answers or the volume
level at which the unit detects DTMF throughout it’s
operation.
Note: The higher t
the sensitivity to voice or DTMF.
In order to activate the new selection, a new call
must be initiated
Automatic Gain
Control (AGC)
*377 + X
X = 0 AGC disabled
X = 1 AGC enabled
When enabled, AVM JR will adjust the incoming
messages volume to a set volume level.
In order to activate the new selection, a new call
must be initiated
5
5
Enabled
DTMF amplitude
*379 + X
5
Where X = volume level (0-9), 9 = Loudest
Procedural codes
sent to the PBX in
order to perform a
specific task
*380 + X + CODE1 + #
X = 1; LED 1 notification code
X = 2; LED 2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
743X
740X
Flash 1 + Ext
Flash 1
Flash 1
CODE1 = Respective PBX code
3-6 Atlas AVM JR. Installation and Programming Manual
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