Atlas AVM Service manual

Installer’s Manual

Key System US

West Palm Beach, Florida

ii Atlas AVM Installer’s Manual

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Trademark Information

Atlas, Atlas AVM and Atlas IIE are registered trademarks of KS Telecom. CO/Session is a registered of Triton Technologies, Inc. Dialogic is a registered trademark of Dialogic Corporation. MS-DOS is a registered trademark of Microsoft Corporation. QEMM is a registered trademark of Quarterdeck Office Systems. Rhetorex is a trademark of Rhetorex, Inc. GammaFax is a trademark of GammaLink.

Key System US

4910 Dyer Blvd., West Palm Beach, Florida 33407

Table of Contents

Chapter 1: Overview of Installation and Integration

About this Manual.......................................................................... 1-1

Evaluating the Customer ................................................................ 1-2

Gathering Integration Information.................................................. 1-3

Designing the Basic System ........................................................... 1-4

Planning the Design........................................................................ 1-4

Building the System ....................................................................... 1-4

Installing Voice Boards..................................................................1-5

Installing Atlas AVM ..................................................................... 1-5

Connecting Atlas AVM to a Telephone System .............................. 1-6

Integrating with the Telephone System........................................... 1-6

Installing and Configuring Fax (Optional)......................................1-6

System Administration Considerations...........................................1-6

Finalizing the Installation............................................................... 1-7

Table of Contents iii

Conventions............................................................................. 1-2

Sizing the System.................................................................... 1-4

Chapter 2: Quick Installation Guide

What is Atlas AVM? ............................................................... 2-1

Installation Procedure.............................................................. 2-1

Installation Steps............................................................................ 2-2

Chapter 3: Evaluating the Customer

Gathering Information.................................................................... 3-1

The Customer Engineering Form.................................................... 3-1

Company Information.............................................................. 3-2

Site Information....................................................................... 3-2

Telephone System Information................................................ 3-2

Telephony Applications/Features Desired ................................ 3-2

Chapter 4: Integration Investigation

Integration Requirements ............................................................... 4-1

Investigation Steps ......................................................................... 4-2

Understanding Data Packets .................................................... 4-3

The Integration Form...................................................................... 4-6

Telephone Scenarios.............................................................. 4-10

Data Packet Timeout and Termination................................... 4-15

Using a Digit Grabber............................................................ 4-16

Digit Grabber Set-up Procedure............................................. 4-17

Test Procedure....................................................................... 4-17

Data Packet Collection .......................................................... 4-17

iv Atlas AVM Installer’s Manual

Chapter 5: Designing the Atlas AVM System

Planning the Basic Design.............................................................. 5-1

Sizing the System........................................................................... 5-2

Chapter 6: Installing Voice Boards

Understanding Voice Boards..........................................................6-1

Voice Board Installation ................................................................. 6-1

Dialogic Voice Boards ................................................................... 6-3

Rhetorex Voice Boards................................................................... 6-6

Call Progress Tones ........................................................................ 6-7

Setting Rhetorex Voice Boards..................................................... 6-11

Erlang Measurement................................................................ 5-3

Auto Attendant........................................................................ 5-5

Voicemail................................................................................ 5-6

Ports Required......................................................................... 5-6

Voice Storage.......................................................................... 5-7

Unpacking and Handling the Boards........................................ 6-1

Installing the Voice Boards...................................................... 6-1

Attaching the Cables................................................................ 6-2

Basic Analog Configuration..................................................... 6-4

Multiple Board Configurations ................................................ 6-4

Dialogic Telephone Connectors............................................... 6-5

Rhetorex Telephone Connectors.............................................. 6-6

Tone Characteristics................................................................ 6-8

Supervised Transfers ............................................................... 6-8

AccuCall Plus (Rhetorex only) ................................................ 6-9

Chapter 7: Building the System

Environmental Considerations ........................................................ 7-1

Power Supply Considerations .................................................. 7-1

Hardware Specifications ................................................................. 7-1

Hard Drive Size.............................................................................. 7-3

Chapter 8: Connecting Atlas AVM to a Telephone System

Telephone System Integration Definitions...................................... 8-1

Full Integration ........................................................................ 8-1

Partial Integration.................................................................... 8-1

Restricted Integration .............................................................. 8-2

Integration Types ........................................................................... 8-2

Serial Integration..................................................................... 8-2

Serial Integration with Additional Equipment .......................... 8-3

Possible Integration Features.......................................................... 8-4

Chapter 9: Integrating with the Telephone System

System Default Configuration ........................................................ 9-1

Understanding the Integration Screens............................................ 9-1

Parameters............................................................................... 9-2

Voice Board Considerations .................................................... 9-2

Accessing the Integration Screens .................................................. 9-2

Global Parameters..........................................................................9-2

The Edit Global Parameters Screen 1....................................... 9-5

Telephone System Panel .......................................................... 9-5

Dialogic Control Block Panel..................................................9-5

The Serial Port /Integration Control Panels .............................. 9-2

Port Parameters ............................................................................ 9-17

Edit Port Telephone Parameters Screen 1 .............................. 9-17

The Sequences Panel............................................................. 9-31

The Edit Port Telephone Parameters Screen 3 ....................... 9-33

Edit Port Telephone Parameters Screen 4 .............................. 9-34

The Edit Port Telephone Parameters Screen 5 ....................... 9-36

Edit Port Telephone Parameters Screen 6 .............................. 9-37

Edit Port Telephone Parameters Screen 7 .............................. 9-38

Chapter 10: Fax Installation

Configuring the Fax Board........................................................... 10-1

Setting the I/O Port Addresses............................................... 10-1

Setting the AEB Signaling..................................................... 10-2

Cabling the Fax and Voice Boards................................................ 10-2

Installing the GammaFax Drivers................................................. 10-2

For Systems with More Fax Channels than Voice Board Ports10-3

Configuring the AUTOEXEC.BAT File....................................... 10-4

Table of Contents v

Chapter 11: System Administration Considerations

System Administration Steps........................................................ 11-1

Chapter 12: Final Cutover

Glossary

Index

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Table of Figures

Figure 2-1: Minimum Hardware Specifications................................................... 2-2

Figure 4-1: Using a Digit Grabber..................................................................... 4-16

Figure 5-1: Erlang Table..................................................................................... 5-4

Figure 6-1: Cord Connections for Dialogic Boards.............................................. 6-5

Figure 6-2: Rhetorex Telephone Connectors.......................................................6-6

Figure 7-1: Minimum Hardware Specifications................................................... 7-2

Figure 7-2: Suggested Hardware Configuration................................................... 7-2

Figure 7-3: Recommended Hard Drive Size........................................................ 7-3

Figure 8-1: Example of Serial Integration...........................................................8-2

Figure 8-2: Serial Integration with a Voice Bridge.............................................. 8-3

Figure 8-3: Example of In-Band Integration........................................................ 8-4

Figure 9-1: The Passcode Entry Box on the Main Status Screen.......................... 9-3

Figure 9-2: The System Administration Menu..................................................... 9-3

Figure 9-3: Global Options ................................................................................. 9-4

Figure 9-4: The Telephone System and, Dialogic Control Block......................... 9-5

Figure 9-5: The Telephone System and Rhetorex ................................................ 9-9

Figure 9-6: The Serial Port and Integration Control Panels ............................... 9-12

Figure 9-7: The Serial Packet Separation Screens ............................................. 9-14

Figure 9-8: Hex Conversion Chart .................................................................... 9-16

Figure 9-9: The Telephone System and............................................................. 9-18

Figure 9-10: The Telephone System and Rhetorex Channel Parameters Panels. 9-25

Figure 9-11: The Sequences and Message Waiting............................................ 9-31

Figure 9-12: Valid Characters for the Sequences Panel..................................... 9-32

Figure 9-13: The Control Panel ......................................................................... 9-33

Figure 9-14: The Tone Termination (Dialogic Only) and.................................. 9-34

Figure 9-15: The Integration and In-Band Supervision Panels ........................... 9-36

Figure 9-16: The In-Band Signaling Control Panel............................................ 9-37

Figure 9-17: The Integration Data Packet Screens............................................. 9-38

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Overview of Installation and Integration

About this Manual

The purpose of this manual is to guide you through the installation and integration of your Atlas AVM system. This manual is intended for use by certified Atlas AVM installers who are proficient in DOS, telephony, and voice processing.

The chapters in this manual are as follows:

• Chapter 1 gives a brief description of each chapter, provides a

summary of installation, and explains the conventions used in this manual.

• Chapter 2 is a quick guide to installation for experienced

installers.

• Chapter 3 describes evaluating the customer’s voice processing

needs and capabilities.

• Chapter 4 offers an overview of the Atlas AVM installation and

integration process.

• Chapter 5 tells how to plan the basic design of an Atlas AVM

system.

• Chapter 6 describes the functions of voice boards in your Atlas

AVM system and tells which models of the Dialogic and Rhetorex boards can be used.

• Chapter 7 gives general guidelines and recommendations for

building an Atlas AVM system.

• Chapter 8 gives suggestions for connecting Atlas AVM to your

telephone system.

• Chapter 9 tells how to program the Atlas AVM integration

screens.

• Chapter 10 explains how to add fax capability in your Atlas

AVM system.

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☞

• Chapter 11 covers the system administration issues that need to

be addressed as part of the installation process.

• Chapter 12 discusses the final steps required to make the system

operational.

• Glossary

• Index

Conventions

This manual uses the following conventions:

CONVENTION KEY INFORMATION

lowercase x indicates a variable in a file,

ALL CAPS indicates a file or directory <italics> indicates a variable or place

version, etc.

holder

Boxes➞Renumber

< > indicates a keyboard command

Lowercase bold used for commands or data to be

Note: Information that is vital to the

Tip: A shortcut or helpful hint

Caution: Possible damage to equipment

Evaluating the Customer

Before installing an Atlas AVM system, you need to gather information about the prospective customer. This will help you assess what that customer needs to build a voicemail system.

example of a ‘path’ that a user can follow to get to a particular screen or field.

entry such as <Enter>

typed at the keyboard

success of a process

Collect pertinent information about the company.

Overview of Installation and Integration 1-3

2. Decide which telephony features and applications the customer desires

such as:

• Voicemail

• Auto attendant

• Audiotext

• AMIS-Analog Networking

• Fax

Determine whether the customer can or does meet the hardware and

software requirements. (See Chapter 9, “Building the System.”)

Use the Customer Engineering Form in Chapter 3, “Evaluating the

Customer,” as you compile information about the customer.

Gathering Integration Information

In an Atlas AVM system, integration means enabling communication between Atlas AVM and a specific telephone system.

Telephone systems differ, and Atlas AVM must be programmed to communicate with the customer’s specific telephone system. To accomplish this you need to gather information about the customer’s telephone system.

Collect the telephone system information suggested on the Integration

Form found in Chapter 4, “Integration Investigation.” This includes:

• Manufacturer, model, and software version

• Name of the person who maintains and services the

telephone system

• Necessary hardware for voice messaging

• Information about telephone system operations

• Data packet information

Resources for doing this include the Atlas Telephone System Compatibility Listing, the customer’s interconnect, the telephone

system manufacturer, and the telephone system documentation.

Gather any other needed information through on-site testing.

If you have affirmed that Atlas AVM can integrate acceptably with the

customer’s telephone system, save the information you have compiled for later use in the installation/integration process.

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Designing the Basic System

Planning the Design

You will need to draw up a basic design from the information you have obtained from the customer. This will lay the groundwork for the system and help you determine sizing issues (see “Sizing the System” below).

With the customer, you can help make decisions about how the overall system will work. The following steps will help you do this.

Design how the Auto Attendant will handle calls. This includes:

• Designing greetings which can be set for different times (business hours vs. non-business hours), days and ports

• Designing the options available for transferring from the Auto Attendant

☞

Note

Customizing and programming boxes is explained in the Atlas

AVM System Administrator’s

2. Plan audiotext boxes in addition to the Auto Attendant. This includes:

• Determining the total number of audiotext boxes

• Planning audio menus

• Mapping the levels of audiotext boxes

3. Determine the number of voicemail, etc. boxes needed.

Sizing the System

After you have calculated the number of audiotext and voicemail boxes required for an Atlas AVM system, you also need to determine the number of voice board ports and the amount of disk storage required.

For worksheets and information regarding sizing, see Chapter 5, “Designing the Atlas AVM System.”

Building the System

Keep in mind the following as you build your Atlas AVM system:

Software requirements

• Atlas AVM installation disks

• DOS 5.0 or later, 6.2 recommended

• Fax Driver Disk (optional—available from Key System US)

• CO/Session 7.0 or later

2. Hardware requirements

• Minimum hardware specifications (memory for CPU and ports)

• Suggested hardware configuration

• Recommended hard drive size

• Voice boards to handle number of ports required for the system

For information on system requirements, see Chapter 9, “Building the System.”

Installing Voice Boards

You need to consider the following:

Familiarize yourself with the voice boards Atlas AVM supports. You

can help the customer decide which voice boards to buy based on the number of ports required, the number of available slots, and the cost of different boards.

Overview of Installation and Integration 1-5

Prior to installing voice boards, determine the following for your

system (Atlas AVM will suggest defaults during Atlas AVM installation):

• I/O port address

• Hardware interrupt

• Base memory

3. Use the Rhetorex utility SHOWJUMP or the Dialogic voice board

documentation to determine the jumper settings for the I/O port address before installing the voice boards. You can do this during or after installation of the Atlas AVM software.

Finally, physically connect the voice board(s) to the telephone system

using a telephone line. Determine the correct jack connection for the voice board and make sure it matches the telephone jack connections on the wall.

For information on setting up and installing voice boards, see Chapters 6, 7, and 8.

Installing Atlas AVM

The following steps are required for installing Atlas AVM:

Make sure DOS is running.

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3. Install the voice board(s).

Attach the hardware lock.

Install the Atlas AVM disks.

Install and configure CO/Session (optional).

Create a VXNIGHT.BAT file (optional).

Reboot the system.

For information on installing the Atlas AVM software, see Chapter 10.

Connecting Atlas AVM to a Telephone System

Determine the type of integration desired and what will be needed to complete

the connection. For information on Connecting Atlas AVM to a Telephone System, see

Chapter 11.

Integrating with the Telephone System

This process involves taking the information you have collected and inputting it into the Atlas AVM installation screens.

Refer to the Integration Form you filled out earlier as you program the

Atlas AVM integration screens and parameters.

Plan to test the integration after you have completed “System

Administration Procedures” below.

For instructions on programming the Atlas AVM integration screens, see Chapter 12.

Installing and Configuring Fax (Optional)

Fax capability is an add-on feature that must be purchased separately. Install and configure a GammaFax MLCP-4/AEB board, and install and

configure the fax drivers provided by Key System US. For more information, see Chapter 13, “Fax Installation.”

System Administration Considerations

Overview of Installation and Integration 1-7

Now that Atlas AVM is installed and integrated with the telephone system, you need to instruct or assist the system administrator in the following areas:

Configuring system boxes—voicemail, audiotext, etc.

Recording the audio portion of company greetings and other audiotext

boxes.

Testing the system.

• System design

• Integration with the telephone system

(For detailed administration information, see the Atlas AVM System Administrator’s Manual.)

Training users on how to use the Atlas AVM telephone interface (can

be done by the installer or the system administrator). The Atlas AVM Pocket Reference Guide provides information on

using the telephone interface. Atlas AVM also provides a tutorial over the telephone when box owners first set up their voicemail boxes.

Finalizing the Installation

Now that you have Atlas AVM installed, configured, and tested, you can take the final steps necessary to make the system operational. These steps, called the final cut over, include:

Connecting single line extensions to Atlas AVM.

Programming Atlas AVM lines at the telephone switch.

Organizing lines going to Atlas AVM into a hunt group.

Forwarding trunk calls (outside calls) to Atlas AVM.

Programming telephone handsets.

Some of these steps may require the expertise of the customer’s telephone interconnect.

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Quick Installation Guide

This chapter is an abbreviated version of Chapter 10, “Installing Atlas AVM.” For more detailed installation information, see Chapter 10.

What is Atlas AVM?

Atlas AVM is a DOS-based voice processing system that provides a suite of telephony features, as well as the means of integrating with a telephone switch.

Installation Procedure

Briefly, installing and setting up Atlas AVM involves the following:

Installing and setting up your voice boards.

Installing and configuring CO/Session to allow remote maintenance.

Installing the Atlas AVM disks and configuring your voice boards.

(optional) Creating a VXNIGHT.BAT file, a custom batch file Atlas

AVM runs daily at 4:00 AM.

Integrating with the specific telephone system, if necessary, through

the Atlas AVM installation screens.

Using the Atlas AVM System Administrator’s Manual to set up Atlas

AVM system parameters.

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Installation Steps

Step 1: Equipment Inventory

Verify that you have all the needed equipment and software to complete a total installation of the Atlas AVM voice processing system:

• A computer equipped with the hardware listed in Step 2 below

• DOS (version 5.0 minimum, 6.2 or later preferred)

• Atlas AVM installation package:

- Installation disks

- Hardware lock

- Atlas AVM System Administrator’s Manual

- Atlas AVM Installer’s Manual

- Atlas AVM User Guide pamphlets (25 copies)

• Dialogic or Rhetorex voice board(s)

• Miscellaneous telephone equipment for connecting to the

telephone system.

Step 2: Verify Hardware Requirements

Certain hardware specifications and configurations are required before a PC can be utilized for Atlas AVM voice processing.

Component 4-12 Port System 16-20 Port System 24 Port System

CPU RAM Bus Speed Hard drive BIOS Power

supply

386, 486, or Pentium 486DX to Pentium 486DX4 to Pentium 4 MB 8 MB 12 MB ISA ISA ISA 25-66 MHz or higher 33-66 MHz or higher 66 MHz or higher IDE or SCSI IDE or SCSI IDE or SCSI AMIBIOS AMIBIOS AMIBIOS 200 watt UL approved 250 watt UL approved 300 watt UL approved

Figure 2 -1: Minimum Hardware Specifications

Step 3: Voice Board Setup and Installation

Install your voice boards. Information on installing voice boards is provided in Chapters 7 and 8.

Quick Installation Guide 2-3

Step 4: Attach the Hardware Lock

Attach the hardware lock you received with your installation disks to LPT1.

Step 5: Have DOS running

You need DOS version 5.0 or later.

Step 6: Load the Atlas AVM Disks

In this step you will load the Atlas AVM software, load the voice board drivers, install QEMM, and configure your voice board.

The following disks are included in your Atlas AVM installation package:

Engine Disk 1 Engine Disk 2 Switch Integration Disk Rhetorex Driver Disk Dialogic Driver Disk 1 Dialogic Driver Disk 2 System Prompts Disk 1 System Prompts Disk 2 System Prompts Disk 3 QEMM Disk 1 QEMM Disk 2 Fax Driver Disk (if you have purchased the optional fax capability)

To begin installing, insert Engine Disk 1. Use a: install. Follow the prompts.

For a complete guide to all the installation screens, see Chapter 10, “Installing Atlas AVM.”

Step 7: Create VXNIGHT.BAT (Optional)

Daily at 4:00 A.M. Atlas AVM offers the option of running a batch file of your own making. For Atlas AVM to run this file, it must be named VXNIGHT.BAT and must be located in the Atlas directory.

You can use your custom VXNIGHT.BAT file to perform automated tasks related to your Atlas AVM system. For example, the following would back up and then reboot/purge your Atlas AVM system:

xcopy c:\Atlas\*.* /e/s/v g:\ c:\coldboot.com

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Step 8: Install CO/Session

CO/Session allows remote maintenance of Atlas AVM, and also will allow Key System US technical support personnel to access your Atlas AVM system if you need assistance.

For more information, see Step 6, “Setting Up CO/Session,” in Chapter

10.

Step 9: Install Fax Capability (Optional)

You can purchase optional fax capability for your Atlas AVM system. For more information, see Chapter 13, “Fax Installation.”

Step 10: Reboot the System to Verify all Settings

Reboot your system and look for error messages. Your Atlas AVM system is now running on system defaults. If your

system is working with the default telephone system settings, refer to the Atlas AVM System Administrator’s Manual for information on port setup and programming system boxes (audiotext, voicemail, etc.).

If your system is not working with the defaults, see Chapter 12, “Integration with the Telephone System,” for information on interfacing with your specific telephone system.

Evaluating the Customer

When you meet with customers who are interested in Atlas AVM, determine what their companies need to build a voicemail system.

Evaluating customers’ situations and determining their needs will help you guide them in developing an Atlas AVM system. The final decisions should be based on considerations such as:

• Type of telephone system

• Telephony needs of the customer

• Cost of implementing everything required

Some customers may have telephone systems that do not have voicemail capability, especially if they have older, smaller systems. If that is the case, the customer will need to upgrade the telephone system in order to have voicemail. Atlas AVM requires only basic voicemail capabilities from the telephone system.

Gathering Information

Begin the evaluation process by collecting information about the prospective customer and recording it on a form such as the Customer Engineering Form given in this chapter. Use this as the basis for building a file on the customer.

The Customer Engineering Form

Some of the information you need to gather relates to your role as a salesperson; other parts relate to your role as an Atlas AVM installer.

Use the descriptions below as you fill out the Customer Engineering form.

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Company Information

1. Company name

2. Company information Address

Phone Fax

3. Contact person Name Phone

4. Final decision-maker Name Phone

Site Information

5. Number of employees who will use the Atlas AVM system

6. Estimated number of boxes

Voicemail boxes (boxes for voicemail users) Auto Attendant boxes (boxes for company greetings) Audiotext boxes (boxes providing information)

7. Number of lines from central office

Evaluating the Customer 3-3

Estimated total number of boxes

Telephone system Information

8. Telephone system manufacturer

9. Telephone system model

10. Telephone system software version

11. Interconnect company Name

Address

Telephone

Telephony Applications/ Features Desired

12. Voicemail

13. Auto Attendant

14. Audiotext

Yes / No Yes / No Yes / No

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Integration Investigation

During the integration investigation, you will determine if Atlas AVM can be integrated with the customer’s telephone system and what voicemail features will be available.

Integration Requirements

Atlas AVM requires the following basic features from a telephone system in order to have voicemail:

• Necessary software version for voicemail

The telephone system software may need to be upgraded if it is not a voicemail capable version.

• Single-line extensions

The voice boards in Atlas AVM are analog boards and need single-line analog extensions. The user’s telephone does not need this type of extension, only the lines going into Atlas AVM.

• Ringing capability on the single-line extensions

The telephone system must have ringing capability because the voice boards and voice board drivers used in Atlas AVM require the use of ringing as their method of notification.

• End-to-end DTMF

The Atlas AVM system sends and receives address information for calls in the form of DTMF (Dual Tone Multi-Frequency) signals. The phrase ‘end to end’ refers to the ability of a device to both send and receive DTMF signals.

The following section, “Investigation Steps,” gives some possible ideas for bringing a system that lacks some of the necessary requirements up to standard.

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Investigation Steps

The information required to determine if successful integration is possible can be obtained from the telephone system’s documentation or manufacturer, the customer’s interconnect vendor, or through on-site testing. (Some methods of on-site testing are covered in the Atlas Certified Network Telephony Engineer Course Manual.)

As you gather the integration information listed in the following steps, enter the data in the corresponding sections of the Integration Form beginning on Page 4-7.

Document general information about the customer and the telephone

system.

Find out if the telephone system software supports voicemail.

You will probably need to consult the company’s telephone representative to find out what software version is installed on the telephone system, and what features this software has.

Find out if the telephone system has the necessary hardware for

voicemail.

Locate single line extensions

If the customer has a fax machine or modem lines that go through the telephone system, those are single line extensions. Find out how many single lines there are.

If there are currently no single line extensions, you can add a single line card (SLC) to the telephone system. These are also called industry standard telephone cards (IST), or off-premise extension cards (OPX).

Check for ringing on single line extensions

Dial a single line extension from another single line extension to see if you hear ringing over the telephone.

The voice boards and their drivers used in Atlas AVM necessitate the use of ringing as the method of notification. Therefore, the telephone system has to have ringing capability on the extensions going to Atlas AVM.

If the telephone system does not currently have ringing capability, you can add a ‘ring generator’ card.

Check for end-to-end DTMF

• Attendant console

• Single line handset

• Digital handset

Integration Investigation 4-3

The voice boards in the Atlas AVM machine, being analog devices, necessitate the use of DTMF as the method of receiving control information.

If the telephone system cannot provide DTMF on the extensions going to Atlas AVM, then an additional DTMF generator board must be added to the telephone system.

Find out how the telephone system operates concerning the following:

• hunt groups

• disconnects

• supervised transfers

• event signaling

• off-premise transfers

Make a list of equipment or software that needs to be upgraded.

Obtain information about the data packets that are sent by the

telephone system.

You can gather this information from the customer’s interconnect or from the telephone system vendor. If you cannot collect this information through these avenues, or you want to confirm the information you have collected, you will need to use a digit grabber. For an example of how to use a digit grabber, see Page 4-16.

You will enter the data packet information you have gathered when you are ready to program the Atlas AVM integration screens covered in Chapter 12, “Integrating With the Telephone System.”

You do not need to input every data packet into Atlas AVM— only the ones that will be relevant for Atlas AVM operations. These would include such packets as ‘forward, busy,’ ‘forward, no answer,’ ‘retrieve message,’ and possibly a ‘disconnect.’

Read the information in the next section, “Understanding Data Packets,” before you fill out the data packet portion of the Integration Form.

Understanding Data Packets

The data packet investigation involves the following three parts:

• Events and Packet Identifiers

• Packet Formats

• Atlas AVM Packet Definitions

4-4 Atlas AVM Installer’s Manual

Manual

Events and Data Packet Identifiers

☞

Note

Contact your telephone system installer or manufacturer for the correct codes to use in defining types of calls in the integration data packets. If this is not possible, you may be able to recreate the call type and monitor it on the Diagnostic Trace screen. (See the Atlas AVM System Administrator’s

You must learn the ‘events’ the telephone system sends data packets on and their corresponding ‘packet identifiers’ (i.e. the code used to denote that event).

Example:

Forward, busy 2 Forward, no answer 3 Retrieve message 4

Disconnect 7

Event Packet Identifier

☞

Note

The telephone system may not send a data packet for each of the Atlas AVM data packet definitions.

Data Packet Formats

You must learn the packet format of the data packets. This involves knowing what part of the data stream pertains to such things as the packet identifier, the called party extension, the calling party extension, and possibly other information.

Example: The telephone system could send a string of digits to Atlas AVM

that communicates the called party extension and the packet identifier:

1332

Atlas AVM must know what the packet format is in order to understand this communication. Since there is no standard default packet format, Atlas AVM does not know whether the packet identifier is ‘1’ and the called party extension is ‘332,’ or if the called party extension is ‘133’ and the packet identifier is ‘2.’

However, if we tell Atlas AVM what positions in the data packet relate to what information, then Atlas AVM can understand this data packet.

Integration Investigation 4-5

If the called party was ‘133,’ and the packet identifier was ‘2’ (for example, a forward busy), then the packet format would be:

Data Packet: 1 3 3 2 Positions: 0 1 2 3 4 5 6 7 8 9

Packet Identifier: 2 Packet Identifier Offset (position) 3 Packet identifier Length: 1

Called Party Offset (position): 0 Called Party Length: 3

Atlas AVM Definition of a Data Packet

For every data packet that you input into Atlas AVM, you must tell Atlas AVM how it should ‘define’ that packet. The following section contains the current possible data packet definitions and how Atlas AVM acts for each definition.

Atlas AVM Data Packet Definitions

Direct to Box

The call goes directly to a box owner’s mailbox, without ringing the extension, based on the ‘called party’ information. Atlas AVM plays the box owner’s personal greeting without any additional prompts.

Forwarded

Atlas AVM plays the following prompt:

“<Name of box owner> is not available to take your call.”

Atlas AVM then sends this call to the box number of the ‘called party’ and carries out whatever is in the Busy Option field (e.g., Take Message, Alternate Extension, Caller Options).

Atlas AVM plays the following prompt:

“I’m sorry, that extension is busy.”

Atlas AVM then sends this call to the box number of the ‘called party’ and carries out whatever is in the Busy Option field (e.g., Take Message, Alternate Extension, Caller Options).

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Forwarded No Answer

Atlas AVM plays the following prompt:

“I’m sorry, that extension does not answer.”

Atlas AVM then sends this call to the box number of the ‘called party’ and carries out whatever is in the No Answer Option field (e.g., Take Message, Alternate Extension, Caller Options).

Retrieve Message

Atlas AVM recognizes the caller as a box owner, sends the call to a box based on the ‘called party’ information, and then asks for the passcode for that box.

Trunk

Atlas AVM recognizes the call as being a ‘trunk’ call. This means that the Trunk Port field on the Integration Data Packet Parameters screen is valid. Atlas AVM plays the port greeting or Auto Attendant for outside calls that are identified as the trunk listed in the Trunk Port field.

The Integration Form

The Integration Form, found on the next page, can be used by the Atlas AVM installer to help determine if a telephone switch can be integrated with, and to document the details of that integration.

If the particular telephone system in question is listed in the Atlas Telephone System Compatibility Integration Listings, use this form just for your own records.

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