ATI Technologies 100-703260 - TV Wonder 200 PCI Video Card Getting Started Manual

TV WONDER

™

PRO

Getting S t arted Guide

P/N: 137-70429-20

Copyright © 2004, ATI Technologies Inc. All rights reserved.
ATI and all ATI product and product feature names are trademarks and/or registered

trademarks of ATI Technologies Inc. All other company and/or product names are
trademarks and/or registered trademarks of their respective owners. Features,
performance and specifications are subject to change without notice. Product may not
be exactly as shown in the diagrams.

Reproduction of this manual, or parts thereof, in any form, without the express written
permission of ATI Technologies Inc. is strictly prohibited.

ii

Disclaimer

While every precaution has been taken in the preparation of this
document, ATI Technologies Inc. assumes no liability with respect to
the operation or use of ATI hardware, software or other products and
documentation described herein, for any act or omission of ATI
concerning such products or this documentation, for any interruption of
service, loss or interruption of business, loss of anticipatory profits, or
for punitive, incidental or consequential damages in connection with
the furnishing, performance, or use of the ATI hardware, software, or
other products and documentation provided herein.

ATI Technolo gies Inc. reserves the right to make changes without
further notice to a product or system described herein to improve
reliability , function or design. With respect to ATI products which this
document relates, ATI disclaims all express or implied warranties
regarding such products, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, and non­infringement.

Documentation updates

ATI is constantly improving its product and associated documentation.
T o maximize the value of your ATI product, you should ensure that you
have the latest documentation. ATI’s documentation contains helpful
installation/configuration tips and other valuable feature information.

iii

IMPORTANT SAFETY INSTRUCTIONS

• Read Instructions - All the safety and operating instructions should
be read before the product is operated.

• Retain Instructions - The safety and operating instructions should be
retained for future reference.

• Heed Warnings - All warnings on the product and the operating
instructions should be adhered to.

• Compatibility - This option card is for use only with IBM AT or
compatible UL Listed personal computers that have Installation
Instructions detailing user installation of card cage accessories.

• Grounding - CAUTION: For Continued Protection Against Risk of
Electric Shock and Fire, This Accessory Should Be Installed Only In
Products Equipped With A Three-wire Grounding Plug, A Plug Having
a third (Grounding) Pin. This plug will only fit into a grounding-type
power outlet. This is a safety feature. If you are unable to insert the
plug into the outlet, contact your electrician to replace the obsolete
outlet. Do not defeat the safety purpose of the grounding-type plug.

• All option card securement pins shall be completely tightened as to
provide continuous bonding between the option card and the PC
chassis.

• Outdoor Antenna Grounding - Since an outdoor antenna or cable
system is connected to the product, be sure that the antenna or cable
system is grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the National
Electrical Code, ANSI/NFPA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of
the lead-in wire to the antenna discharge unit, size of grounding
conductors, location of antenna-discharge unit, connection of
grounding electrodes, and requirements for the grounding electrode.

• Lightning - For added protection for this product during a lightning
storm, or when it is left unattended and unused for long periods of
time, unplug it from the wall outlet, and disconnect the antenna or
cable system. This will prevent damage to the product due to lightning
and power-line surges.

• Power Lines - An outside antenna system should not be located in
the vicinity of overhead power lines or other light or power circuits, or
where it can fall into such power lines or circuits.

• When installing an outside antenna system, extreme care should be
taken to keep from touching such power lines or circuits, as contact
with them may be fatal.

• Note to CATV System Inst aller - This reminder is provided to call the
CATV systems installer’s attention to Section 820-40 of the NEC,
which provides guidelines for proper grounding and, in particular,
specifies that the cable ground shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.

iv

v

Table of Content s

Getting Started............................................................... 1

What You'll Need ......................... ............................ ............................ .........2

Other Sources of Information........................................................................2

Warranty Information........................... ... ............................ ..........................3

TV WONDER PRO Features........................................................................7

Installing the TV WONDER PRO Card........................................................8

Audio Connection..........................................................................................9

TV WONDER PRO External Connectors ...................................................11

ATI Input Adapter for the TV WONDER PRO...................................... .... 12

Windows New Hardware Wizard................................................................ 13

Installing ATI Multimedia Center...............................................................18

Starting the ATI Multimedia Center ................................................. .......... 18

Troubleshooting.......................................................... 21

Audio Problems...........................................................................................21

Video Problems ........................................................................................... 22

Loading Windows in Safe Mode................................................................. 23

vi

Getting Started 1

CHAPTER 1

Getting St arted

TV WONDER™ PRO lets
you watch up to 125 cable
television channels and 70
antenna channels in smooth,
full-motion video in full
screen or in a window.

You can capture still frames
and movie clips, create your
own TV transcripts, and
turn your PC into a digital
VCR.

Not all channel options are available in all countries.
The actual number of stations received will vary
depending on the services provided in your area.

i

2 Getting Started

What Y ou'll Need

Other Sources of Information

If you need additional help or require information that is not
included in this guide, see the following sources:

Online Help

For information on the multimedia features available with your
TV WONDER PRO card, click the Help button in the TV
control panel.

Computer
System

Intel® Celeron™/Intel® Pentium®/Intel® Pentium®
II/Intel® Pentium® III/Intel® Pentium® 4 processor or
AMD®

K6®/AMD® K6® - 2/AMD® K6® - III/AMD®
Duron™/ AMD® Athlon™ processor or compatible
system, with at least 128MB of system memory.

Monitor VGA, minimum 640x480 resolution.
Operating

System

Windows® 98 SE (minimum requirement),
Windows® Me, Windows® 2000 or Windows

®

XP.

Audio

Sound card and speakers certified for Windows® 98 SE,
Windows® Me, Windows® 2000 or Windows® XP use.

Expansion
Slot

PCI.

Graphics Card

Graphics accelerator with DirectX overlay support. Visit
the A TI web site at http://www.ati.com for a current list of
supported graphic cards.

Getting Started 3

A T I Multimedia Center Guide

The online ATI Multimedia Center User’s Guide explains how
to use the special features that the ATI Multimedia Center
provides. To open the ATI Multimedia Center User’s Guide:

1 Insert the ATI Installation CD-ROM into your CD-ROM

drive, then click User Guide.
The Online Manual opens in Adobe® Acrobat® Reader™.

2 Click User’ s Guides, click ATI Multimedia Center

Guides, and then click ATI Multimedia Center.

Getting Additional Accessories

Additional and replacement cables, installation CD-ROMs,
manuals, and other accessories for ATI products can be
purchased from the online ATI store at

http://www.ati.com/online/accessories.

W arranty Information

Product W arranty Reg istration

To receive Customer Service, you must register your product
with ATI. Online Product Warranty Registration is available at

http://www.ati.com/online/registration.

Customer Service

For detailed instructions on how to use your ATI product, refer
to the Online User’s Guide included on your ATI Installation
CD-ROM. If you require further assistance with your product,
use one of the following options:

Online:
For product information, video drivers, Frequently Asked
Questions and Email support, visit:

http://www.ati.com and select Customer Service for Built By

ATI products.

4 Getting Started

Telephone:
Available Monday to Friday, 9:00 AM - 7:00 PM EST.

*

905-882-2626.

*

Access to Telephone Support is available to registered users
at no additional cost for the first 30 days from the date of
purchase (long distance charges may apply). For complete
details, please visit: http://www.ati.com/online/customercare.

Mail:
ATI TECHNOLOGIES INC.
Attention: Customer Service
33 Commerce Valley Drive East
Markham, Ontario
Canada L3T 7N6E

Hardware W arranty Service Statement

Should the product, in ATI’s opinion, malfunction within the
warranty period, ATI will at its discretion repair or replace the
product upon receipt with an equivalent. Any replaced parts
become the property of ATI. This warranty does not apply to the
software component of a product or a product which has been
damaged due to accident, misuse, abuse, improper installation,
usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized
alterations, repairs, or modifications.

For a detailed description of the ATI Hardware Warranty
Service Statement visit:

http://www.ati.com/online/warranty/statement.

Getting Started 5

W arranty Service

For warranty service instructions visit:

http://www.ati.com/online/warranty or contact one of our

Customer Service Representatives using one of the
aforementioned means.

• Before shipping any unit for repair, obtain an RMA number

for warranty service.

• When shipping your product, pack it securely, show the

RMA and serial number of the product on the outside, and
ship prepaid and insured.

• ATI will not be held liable for damage or loss to the product

in shipment.

Limitations

• This warranty is valid only if the online Product Warranty

Registration form at

http://www.ati.com/online/registration

is successfully submitted within 30 days of purchase of said
product.

• All warranties for this product, when purchased as a retail

product, expressed or implied, will expire three (3) years

*

from date of original purchase.

*

The ATI REMOTE WONDER unit
is warranted for 1 year.
All accompanying cables and accessories
are warranted for 90 days.

• No warranties for this product, expressed or implied, shall
extend to any person who purchases the product in a used
condition.

• The liability of ATI in respect of any defective product will
be limited to the repair or replacement of such product. ATI
may use new or equivalent-to-new replacement parts.
Defective product will be sent in for repair or replacement
only.

6 Getting Started

ATI makes no other representations or warranties as to fitness
for a particular purpose, merchantability or otherwise in respect
of the product. No other representations, warranties or
conditions shall be implied by statute or otherwise.

In no event shall ATI be responsible or liable for any damages,
including but not limited to the loss of revenue or profit, arising:

• from the use of the product,

• from the loss of use of the product, as a result of any event,
circumstance, action or abuse beyond the control of ATI;
whether such damages be direct, indirect, consequential,
special or otherwise and whether such damages are incurred
by the person to whom this warranty extends or a third party.

Getting Started 7

TV WONDER PRO Features

dbx® stereo TV audio in North America.
S-Video inputs.
MULTVIEW™ — If you have an ALL-IN-WONDER Series card and a

TV WONDER PCI card installed in the same system, MULTVIEW lets you
watch a different channel in a secondary video window.

Television-quality video in a window and full screen. NICAM and FM
modulation audio in Europe.

Composite Video inputs for VCR, video camera, video game consoles,
etc.

Capture motion Video and Aud io with a simple mouse click.
Live Motion Video Desktop, using your favorite TV show as wallpaper.
Closed Captioning support in cluding Transcript Creation and Hot

Words™ that alert you when the ATI Multimedia Center software receives
information you want to see.

Teletext support for Europe.
Channel Preview — Scan through available channels in seconds.
Scheduled Viewing — play particular files and/or watch selected TV

channels at times you specify

Digital VCR — Schedule and record TV shows to your hard drive.
Channel Lockout and Program Lockout for parental control.
Secondary Audio Program (available in North America only).
TV Listings — Gemstar’s GUIDE Plus+™ is an electronic television

programming guide for Microsoft® Windows. It provides advanced program
information, such as station and program names and station numbers
(available in North America only)..

8 Getting Started

Installing the TV WONDER PRO Card

1 Power-off the computer, and then disconnect the power

cable.

2 Remove the computer cover. If necessary, consult your

computer system manual for removal instructions.

Remember to discharge your body’s static electricity by
touching the metal area of the computer chassis.

3 Select an empty PCI expansion slot for the TV WONDER

PRO card.

4 W ith the slot cover removed, grasp the card by the top edge

and carefully seat it firmly into the slot.

5 Fasten the ret a in ing bracket with a screw.

If you wish to connect your audio internally, refer to

Internal Audio Connection on page 10. (The external audio

connection is recommended.)

6 Re-install the computer cover.
7 Connect your TV cable or video input to the TV WONDER

PRO card.

For more information about the connectors on the TV
WONDER PRO card, see TV WONDER PRO External

Connectors on page 11.

1

2

1

2

TV WONDER
PRO Card

PCI Expansion Slot

Getting Started 9

Audio Connection

TV WONDER PRO offers you two methods of connecting the
audio: externally or internally. ATI Technologies Inc.
recommends the external method. If you wish to make the audio
connection internally, refer to Internal Audio Connection on
page 10.

External Audio Connection

1 Looking at the back of your TV WONDER PRO card, you

will see an Audio Out connector (

AUD OUT). Insert one

end of the sound cable into the Audio Out connector.

2 Looking at the back of your sound card, you will find an

Audio In source. Connect the other end of the sound cable
to the Audio In source. If you have trouble locating the
Audio In source on your sound card, refer to the
documentation supplied with your sound card.

Sound Card

Your sound card may
not look exactly as shown.

Audio Out

LINE IN

MIC IN

SPK/LINE

JOYSTICK

Audio In

Connecting the Audio Externally

A/V IN

CATV

AUD OUT

TV WONDER PRO

10 Getting Started

Internal Audio Connection

1 Power off the computer, and then disconnect the power

cable.

2 Remove the computer cover. If necessary, consult your

computer system manual for removal instructions.

Remember to discharge your body’s static electricity by
touching the metal area of the computer chassis.

3 Connect the two-headed audio cable (not supplied), and

insert either the black or white audio connector into the
CD In socket of your sound card. If you have difficulty
locating the CD Audio In on your sound card, refer to the
documentation supplied with your sound card.

4 Connect the other end of the audio cable (single white

connector) to the CD OUT socket of your TV WONDER
card.

5 Replace the computer cover and reconnect the power cable.

When connecting cables to the computer, look at the
connector and the socket carefully. The audio cables
(not included with your TV WONDER card) are keyed
to fit into the socket in only one way. DO NOT FORCE
THE CONNECTOR INTO THE SOCKET. If you
encounter difficulty, realign the connector with the
socket, and then gently but firmly slide the connecto r
fully into the socket.

ATI recommends the external audio connection
method. If you already have an external audio
connection, it will not be necessary to make the
internal audio connection.

i

Getting Started 11

TV WONDER PRO External Connectors

TV WONDER PRO provides S-Video input via the ATI Input
Adapter (see page 12) as well as composite video inputs and
stereo audio input/output.

CATV Input from cable TV or

antenna.

A/V IN Connection of the ATI

Input Adapter .

COMP IN Input from composite

video sources.

AUD OUT Output to your sound

card.

A/V IN

CATV

AUD OUT

TV WONDER PRO Connectors

TV WONDER PRO

12 Getting Started

A TI Input Adapter for the TV WONDER PRO

Use the ATI Input Adapter to connect a VCR, camcorder, or
laserdisc player to your TV WONDER PRO, as shown.

The audio and video output connectors on your VCR, camcorder , or
laserdisc player will be similar to these. Use composite video out or
S-Video out. S-Video will provide better results.

S-VIDEO

OUT

COMP.

VIDEO

OUT

L. AUDIO

OUT

R. AUDIO

OUT

ATI INPUT ADAPTER

(Enlarged for clarity)

Cable with
S-Video
plug at
each end.

OR

SLR

Cables with RCA
plugs at each end,
available separately
from a consumer
electronics dealer.

A/V IN

CATV

AUD OUT

TV WONDER

PRO

Getting Started 13

Windows New Hardware Wizard

Now that all necessary connections are made, you are ready to
power on your system. Windows Plug and Play will detect a PCI
multimedia video device after you restart your computer.

• Windows XP users, please refer to the section below,
entitled To identify new hardware in Windows

XP.

• Windows 98 SE/Windows Me users, please see To identify

new hardware in Windows 98 SE / Windows Me on page 14.

• Windows 2000 users, please see To identify new hardware in

Windows 2000 on page 16.

T o identify ne w hardware in Windows XP

Follow these step-by-step instructions to allow Windows XP to
correctly identify your new hardware.

The Windows system tray will automatically indicate
“Found New Hardware” for the “Multimedia Controller”
and the “Multimedia Video Controller”.

Windows will automatically launch the “Found New
Hardware Wizard”, which guides you to install the
software for the “Multimedia Video Controller.

1 Insert the ATI Installation CD into your CD drive.
2 Select Install the software automatically, click Next, and

then finish the Wizard’s prompts.

The “Found New Hardware Wizard” will run again to
install the software for the “Multimedia Controller”.

3 Select Install the software automatically, click Next, and

then finish the Wizard’s prompts.

After the “Found New Hardwar e” W izar d has finished, you
may be prompted to restart your computer. Click Yes to
restart.

You are now ready to install the ATI Multim edia Cent er
software. See Installing ATI Multimedia Center on page 18.

14 Getting Started

T o identify ne w hardware in
Windows 98 SE / Windows Me

Follow these step-by-step instructions to allow Windows
98 SE / Windows Me to correctly identify your new hardware.

1 Windows will display the “New Hardware Found” dialog

box, which will indicate “PCI multimedia video device”
was found. Click Next, and then select Automatically
search for the best drivers for your device.

2 Insert the ATI Installation CD into your CD drive, and then

click Browse.

3 Select your CD drive letter, and then select the “drivers”

folder. Click OK, and then click Next.

Windows will ask if you want to install an updated driver
(recommended).

4 Select “ATI TV WONDER BtCap, WDM Video Capture”,

and then click Next.

Windows will indicate where the driver is located.

5 Click Next, and then click Finish.

Windows will display “Unknown device found”.

6 Click Next, select Automatically search for the best

drivers for your device, and then click Browse.

7 Select your CD drive letter , select the “drivers” folder , click

OK, and then click Next.

Windows will ask if you want to install an updated driver
(recommended).

• NTSC: Select “ATI TV WONDER PRO Tuner (Philips
1236 MK3)”.

• PAL: Select “ATI TV WONDER PRO Tuner (Philips
4-in-1)”.

Click Next.

Windows will indicate where the driver is located.

8 Click Next, and then click Finish.

Windows will display “Unknown device found”.

Getting Started 15

9 Click Next, select Automatically search for the best

drivers for your device, click Browse, select your CD

drive letter, select the “drivers” folder, click OK, and then
click Next.

Windows will ask if you want to install an updated driver
(recommended).

10 Select “ATI TV WONDER PRO A/V Crossbar”, and then

click Next.

Windows will indicate where the driver is located.

11 Click Next, click Finish, and restart your computer.

Windows will ask if you want to install an updated driver
(recommended).

12 Select “ATI TV WONDER PRO A/V Crossbar” and then

click Next.

Windows will indicate where the driver is located.

13 Click Next, click Browse, select the “drivers” folder on

your ATI Installation CD, click OK, and then click Finish.

You are now ready to install the ATI Multim edia Cent er
software. See Installing ATI Multimedia Center on page 18.

16 Getting Started

To i de n ti fy ne w ha r d wa re in Windows 2000

Follow these step-by-step instructions to allow Windows 2000
to correctly identify your new hardware.

1 Insert the ATI Installation CD into your CD drive.

The Wizard will display the “New Hardware Found”
dialog box.

2 Click Next, select Search for a suitable driver for my

device (recommended), and then click Next.

3 Select Specify a location, click Next, click Browse, select

your CD drive letter, select the “drivers” folder, click
Open, and then click OK.

The Wizard will fi nd a driver for multimedia device.

4 Click Next.

The Wizard will report the digital signature is not found for
“ATI TV WONDER PRO A/V Capture”.

5 Click Yes.

The Wizard will ask for the Windows 2000 CD.

6 Click OK, click Browse to access the ATI Installation CD

instead, select the “drivers” folder, click Open, click OK,
and then click Finish.

The Wizard will report the digital signature is not found for
“ATI TV WONDER PRO A/V Capture”.

7 Click Yes.

the Wizard will display the “New Hardware Found”
dialog.

8 Click Next, select Search for a suitable driver for my

device (recommended), and then click Next.

9 Select Specify a location, click Next, click Browse, select

your CD drive letter, select the “drivers” folder, click
Open, and then click OK.

The Wizard will find an unknown device.

You must be logged on as an administra to r to install
the drivers and the Multimedia Centre in Windows

2000.

i

Getting Started 17

10 Click Next.

The Wizard will report the digital signature is not found for
“ATI TV WONDER PRO Tuner (Philips 4-in-1)”

11 Click Yes.

The Wizard will ask for the Windows 2000 CD.

12 Click OK, click Browse to access the ATI Installation CD

instead, select the “drivers” folder, click Open, click OK,
and then click Finish.

The Wizard will display the “New Hardware Found”
dialog box.

13 Click Next, select Search for a suitable driver for my

device (recommended), and then click Next.

14 Select Specify a location, click Next, click Browse, select

your CD drive letter, select the “drivers” folder, click
Open, click OK, and then click Next.

The Wizard will report the digital signature is not found for
“ATI TV WONDER PRO A/V Crossbar”.

15 Click Yes, click OK, click Browse, click Open, click OK,

click Finish, and then restart your computer.

The Wizard will display the “New Hardware Found”
dialog.

16 Click Next, select Search for a suitable driver for my

device (recommended), and then click Next.

17 Select Specify a location, click Next, click Browse, select

your CD drive letter, select the “drivers” folder, click
Open, click OK, and then click Next.

The Wizard will report the digital signature is not found for
“ATI TV WONDER PRO A/V Crossbar”.

18 Click Yes.

The Wizard will ask for the Windows 2000 CD.

19 Click OK, click Browse to access the ATI Installation CD

instead, select the “drivers” folder, click Open, click OK,
and then click Finish.

You are now ready to install the ATI Multim edia Cent er
software. See Installing ATI Multimedia Center on page 18.

18 Getting Started

Installing ATI Multimedia Center

With Windows XP, Windows 98 SE, Windows Me or
Windows 2000 running on your compu ter, you need to install
the ATI Multimedia Center to take advantage of your
TV WONDER card’s special features.

T o ins tall ATI Multimedia Center f or Windo ws XP,
Windows 98 SE, Windows Me or Windows 2000

1 Insert the ATI Installation CD into your CD drive.

If Windows runs the CD automatically, proceed to step 4.

2 Click Start, select Run, then type the following:

D:\ATISETUP (If D is not your CD drive, substitute D with
the correct letter.)

3 Click OK.
4 The welcome screen appears. Click ATI Easy Install.
5 Click YES to the software agreement, then click Express

Install.

6 The Guide Plus+™ screen appears. Click Next, click Next

again and when the installation is complete, click Yes to
restart Windows.

The first time you start TV, the MULTVIEW Initialization
Wizard will guide you through setting up the MULTVIEW
window location and the MULTVIEW tu ner audio
connection.

St arting the A TI Multimedia Center

From LaunchPad

The LaunchPad
provides a convenient way to start all your Multimedia Center
features — just click the one you want. LaunchPad opens
automatically when you start your computer, or if you prefer,
you can right-click LaunchPad, and uncheck Load on Startup
in the drop-down menu to disable this feature.

Getting Started 19

From Windows taskbar

1 In the W indows taskbar, click Start, and then point at

Programs.

2 Point at ATI Multimedia Center, and then select

CD Audio, File Player, LaunchPad, Library, TV,
Video CD, or Configuration.

• For information on the ATI Multimedia Center, refer to the
online ATI Multimedia Center User’s Guide (see page 3) and
the online help.

The first time you launch TV, you must complete the
Initialization Wizard, which guides you through
setting up TV. After that, the Wizard will not run
unless you want to re-run it.

i

20 Getting Started

21

CHAPTER 2

T roubleshooting

The Readme file on the ATI installation CD ROM contains last­minute information not provided in the User’s Guide. The
Readme file can be found in PM\PMCORE\MAIN.

Because a typical computer system consists of many different
parts, difficulties may arise from a combination of items. Check
the following list to find a similar symptom, and then try the
suggested solution.

Audio Problems

No audio

• Ensure that another Windows audio program is not muting
the sound.

• Check the mixer line input setting in the audio software
provided with your sound card.

No TV WONDER PRO audio

For correct audio performance, your sound card must be active.
Do the following to display the Line-In Audio setting in the
Windows Volume Control Panel:

1 Right-click the speaker icon in the Taskba r, and then

click Open Volume Controls.

If the Line-In volume control slider is not visible, click
Options, click Properties, select Line-In (or CD Audio for
internal audio connections), and then click OK.

2 Adjust the volume setting of the Line-In volume control

slider. If you have connected the audio internally, then
adjust the appropriate slider: “CD Audio” or “AUX IN.”

If the Mute checkbox is checked, click it to turn off muting.

3 Close the window to save your settings.

22 Troubleshooting

No television audio

1 Start the TV T uner , and then click the Setup button in

the TV Tuner control panel.

2 Select the Display tab, and then select Initialization W izard

within the Display tab.

3 Select the appropriate audio source from within the TV

Sound Initialization Wizard.

Remember: to hear audio from the television, you must
make a connection between your TV WONDER PRO card
and your sound card. See Audio Connection on page 9.

No MUL TVIEW audio

If you have one audio card or an integrated audio chip, you must
connect one audio path internally (CD-In, for example) and the
other externally (Line-In, for example).

If you have two audio cards or one audio card and an integrated
audio chip, you can connect both audio paths internally,
externally, or one internally and the other externally.

Video Problems

Vide o is unstable

• Check that you are using the correct broadcast standard
format for your region.

• Check the quality of your incoming TV signal on another
receiver; bad reception may be the cause.

Vide o is black and white only

• Check the connectors setting to make sure you have selected
the correct input (CATV, Composite, or S-Video) for your
video source device.

No video or audio

• Check that the audio and video connectors are securely
plugged into the correct jacks.

• Check that the TV WONDER PRO tuner card is securely
seated in its PCI slot. If the problem still exists, try a different
PCI expansion slot.

Troubleshooting 23

• Make sure that the monitor and computer are plugged in and
receiving power.

• Check that the audio cables are connected properly (see

Audio Connection on page 9).

MUL TVIEW does not appear

• Open the MULTVIEW Initialization Wizard and ensure that
Enable MULTVIEW is checked. From the MULTVIEW
menu, click Show to open the MULTVIEW window.

MUL TVIEW video is poor quality

• The MULTVIEW tuner may not support all the channels that
the main tuner does. Click the Swap Channel button in the
MULTVIEW control panel to display video properly in th e
main video window.

More T r oubleshooting Tips

• Check that the card is seated properly in the PCI slot

• Ensure the TV cable is securely screwed onto the CATV
connector

• Ensure the monitor and computer are correctly plugged in
and receiving power

• If necessary, disable any built-in graphics capabilities on
your motherboard if you are using a PCI or AGP graphics
card.

• Ensure your graphics card has overlay support. Visit

http://www.ati.com for a current list of supported graphics

cards.

Loading Windows in Safe Mode

To load Windows 98 / Me / 2000 in Safe Mode

1 Turn on or restart your computer.
2 Press and hold the F8 key until the Windows Startup Menu

appears, then select Safe Mode and press Enter.

24 Troubleshooting

To load Windows XP in Safe Mode

1 Click Start, click Shut Down, and then, in the drop-d own

list, click Restart.

Or click Start, click Turn Off Computer, and then click
Restart.

2 During restart, hold the F8 key to get the Windows

Advanced Options Menu. Select Safe Mode.

In Safe Mode bring up the Device Manager and check for
any duplicate display adapter and monitor entries if you
are only using one graphics card.

To configure TV WONDER PRO
for use with WEB TV

®

For information on how to use WEB TV® with the TV
WONDER PRO, visit http://www.ati.com.

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