ATI RADEON 9800, RADEON 9500, RADEON 9700 Getting Started Guide

Getting Started Guide

P/N 117-40154-60

ATI and all ATI product and product feature names are trademarks and/or registered trademarks of ATI Technologies Inc. All other company and/or product names are trademarks and/or registered trademarks of their respective owners. Features, performance and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.

Reproduction of this manual, or parts thereof, in any form, without the express written permission of ATI Technologies Inc. is strictly prohibited.

Table of Contents

Welcome......................................................................... 1

Do This First! ................................................................. 1

Uninstalling Old Graphics Card Software................... 3

Installing Your ATI Graphics Card ............................... 4

Installing a RADEON 9700/9500 Series ....................... 6

Installing a RADEON 9800 Series ................................ 8

NTSC/PAL Support............................................................10

Using the connectors ................................................. 11

Windows® New Hardware Found .............................. 12

Installing the CATALYST™ Software Suite............... 13

Troubleshooting Tips.................................................. 15

Using the Electronic User’s Guide............................. 16

Getting Additional Accessories ................................. 16

Warranty Information .................................................. 17

Product Warranty Registration ...........................................17

Customer Service................................................................17

Hardware Warranty Service Statement ..............................18

Warranty Service ................................................................19

Compliance Information ............................................. 21

FCC Compliance Information ...........................................21

Industry Canada Compliance Statement............................. 22

CE Compliance Information...............................................22

L’Information de conformité de la CE ...............................23

CE-befolgungInformationen...............................................23

iii

Welcome

Congratulations on the purchase of your ATI Graphics Accelerator card! Carefully complete the following simple steps to install your new video card. Soon you will experience the ultimate in graphics performance on your very own computer.

Do This First!

This section applies to AGP Graphic Accelerator

cards only.

To ensure a successful installation of your ATI Graphics Accelerator card, you MUST do the following

BEFORE replacing your current graphics card with your new ATI card:

Install AGP Drivers for non-Intel Chipset Based Motherboards. Several AGP motherboard manufacturers use non-Intel AGP chipsets. Chipsets include those made by Acer Laboratories (ALI), Silicon Integrated Systems (SIS), and VIA Technologies, Inc. Each non-Intel chipset requires the installation of a custom Virtual GART (AGP) Driver. This driver is required by your new ATI card to function correctly with your motherboard. It is very important that the correct AGP driver be installed before installing an AGP video card in your system.

Getting Started 1

An incorrect or missing GART driver can result in AGP memory not being detected or a black screen after Windows® loads.

2 Getting Started

How to determine what motherboard chipset is present on your system:

1 Right-click My Computer and choose Properties. 2 Click the (Hardware Tab in Windows

2000/Windows® XP) Device Manager tab then scroll to the bottom of the device list.

3 Select System Devices. 4 Scroll through the list of System Devices until you find

a listing for the AGP controller.

5 The chipset manufacturer’s name will appear as the

device name.

Once you have determined the chipset manufacturer for your motherboard, obtain and then install the latest AGP drivers from:

VIA Technologies http://www.viaarena.com Acer Laboratories (ALI) http://www.ali.com.tw

Silicon Integrated Systems (SIS) http://www.sis.com Advanced Micro Devices (AMD)

http://www.amd.com

Intel Technologies http://support.intel.com

General Motherboard/chipset information

http://www.motherboards.org

More information on this topic can be found at

http://www.ati.com/support/faq/ agpchipsetdrivers.html

Getting Started 3

Uninstalling Old Graphics Card

Software

To ensure successful installation of your ATI Graphics Accelerator card, you must uninstall the graphic drivers for the existing graphics card before removing it from your computer.

To uninstall old graphics drivers

With your current graphics card still in your computer:

1 Close all applications that are currently running. 2 Click Start, Settings, Control Panel and select

Add/Remove Programs.

3 Select your current graphic drivers and click

Add/Remove…

4 *The Wizard will help you remove your current display

drivers.

5 The System should be restarted after the drivers have

been removed.

*If the previously installed graphics card has any

additional software installed, they may also need to be removed at this point. (For example DVD Player, Multimedia applications, etc.)

4 Getting Started

Installing Your ATI Graphics Card

You are now ready to install your card. (RADEON 9800 Series users see Installing a RADEON 9800 Series on page 8 and 9700/9500 Series users see Installing a

RADEON 9700/9500 Series on page 6.) If you are not

sure whether your card is PCI or AGP, compare the bottom edge of your card with the following illustration:

Getting Started 5

1 Power-off the computer and monitor. 2 Disconnect the monitor cable from the back of your

computer.

3 Remove the computer cover.

If necessary, consult your computer’s manual for help in removing the cover.

Remember to discharge your body’s static electricity by touching the metal surface of the computer chassis.

4 Remove any existing graphics card from your

computer.

If your computer has an on-board graphics capability, you may need to disable it on the motherboard. For more information, see your computer documentation.

5 After locating the AGP or PCI slot, and if necessary,

removing the metal cover:

•Align your ATI Graphics Accelerator card with the AGP/PCI slot.

•Press it in firmly until the card is fully seated.

6 Replace the screw to fasten the card in place, and

replace the computer cover.

7 Plug the monitor cable into your card. 8 Turn on the computer and monitor.

6 Getting Started

Installing a RADEON 9700/9500 Series

The RADEON 9700/9500 Series requires connection to your PC’s internal power supply for operation. Consult your system builder or OEM to ensure your system has an adequate power supply. Otherwise ATI recommends a 300 watt power supply or greater to ensure normal system operation where a number of other internal devices are installed.

Connecting to the Hard Drive power connector

Complete the instructions for removing the old video card and software found at Uninstalling Old Graphics

Card Software on page 3.

Use the supplied Power Extension Cable to connect the RADEON 9700/9500 Series to the computer’s Hard Drive power connector.

1 Locate the AGP slot, if necessary, removing the

metal cover:

• Align your ATI Graphics Accelerator card with the AGP slot.

• Press it in firmly until the card is fully seated.

2 Remove the power cable from the Hard Drive power

connector.

3 Connect A of the Power Extension Cable to the

RADEON 9700/9500 Series power connector as shown. (The cable may already be connected to the graphics card.)

4 Connect B to the power supply connector. 5 Connect C to the Hard Drive power connector

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