Page 1
UC9020 StreamLIVE™ HD
Multi-Channel AV Mixer
User Manual
www.aten.com
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StreamLIVE™ HD User Manual
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
Warning: Operation of this equipment in a residential environment could
cause radio interference.
KCC Statement
RoHS
This product is RoHS compliant.
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StreamLIVE™ HD User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
International http://eservice.aten.com
Telephone Support
For telephone support, call this number:
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1- 949-4 28-1111
User Notice
All information, documentation, and specifications contained in this manual are
subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of the
manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior to
operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT
BEFORE USE.
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StreamLIVE™ HD User Manual
Package Contents
1 UC9020 StreamLIVE™ HD Multi-Channel AV Mixer
1 USB Type-A to USB Type-C Cable
1 USB Type-A to USB Type-A Cable
1 AC Power Cord
1 User Instructions
Note: Make sure that all of the components are present and in good
order. If anything is missing or was damaged in shipping, contact
your dealer.
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StreamLIVE™ HD User Manual
Table of Contents
EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
2. Hardware Setup
Connecting the StreamLIVE™ HD Unit . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Lightning Connector on iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
USB-C Connector on iPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3. ATEN OnAir App & Side Menu
ATEN OnAir App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Side Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Current Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Create Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Copy as New Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Open Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
All Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Self-diagnostic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4. ATEN OnAir App & Video Mixer
Video Mixer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Scene Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Resize/Crop Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Resize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Crop (Media Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Add/Edit Text Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Re-order the Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5. ATEN OnAir App & Audio Mixer
Audio Mixer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6. ATEN OnAir App & Settings
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Example Livestream URL and Stream Key (Youtube) . . . . . . . . . 36
7. Quick Live-Stream Setup
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
During the Live-Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8. Firmware Upgrade
Preparing the USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Upgrading the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Upgrade Assessment Fail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Upgrade Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Live-Streaming Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Create a Live Stream with Youtube . . . . . . . . . . . . . . . . . . . . . . . . . . 50
What is CDN Service? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
RTMP/RTMPS and RTSP Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . 50
Other ways to input image overlays . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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About this Manual
This user manual is provided to help you get the most from the UC9020 unit. It
covers all aspects of installation, configuration, and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction introduces you to the Multi-Channel AV Mixer. Its
purpose, features, installation considerations, and panel components are
presented and described.
Chapter 2, Hardware Setup describes the steps that are necessary to quickly
and safely set up your installation.
Chapter 3, ATEN OnAir App & Side Menu explains the functions in the OnAir
App and its side menu.
Chapter 4, ATEN OnAir App & Video Mixer explains the functions in the Video
Mixer deck in the OnAir App, including scene editing, media resizing/cropping
and text and image overlays.
Chapter 5, ATEN OnAir App & Audio Mixer explains the functions in the
Audio Mixer deck in the OnAir App.
Chapter 6, ATEN OnAir App & Settings explains the settings you can
configure for the collaborations between the unit and the OnAir App.
Chapter 7, Quick Live-Stream Setup describes how to quickly setup your
system to help you start live-streaming.
Chapter 8, Firmware Upgrade describes the firmware upgrade procedure and
how the volume mixer LED behaves during the firmware upgrade.
Appendix provides a list of safety instructions and precautions, ATEN technical
support information, product specifications, and other technical information.
Note:
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or any connected
devices.
ATEN regularly updates its product documentation for new features and
fixes. For an up-to-date UC9020 documentation, visit http://www.aten.com/
global/en/
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Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦ Bullet lists provide information, but do not involve sequential steps.
→ Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
open the Start menu, and then select Run.
Indicates critical information.
Product Information
→
Run means to
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller.
Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
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Chapter 1
Introduction
Overview
The StreamLIVE™ HD is a portable, all-in-one, multi-channel audio/video
mixer device that integrates a 1080p video capture, video switch, stream
broadcaster, video converter, video splitter, and audio mixer into one compact
box to eliminate the hassle of working with different AV equipment. The
StreamLIVE™ HD makes HDMI video sources broadcast for higher quality
live stream to CDN platforms such as YouTube Live, Facebook and Twitch.
For added convenience, the StreamLIVE™ HD provides an intuitive app,
making it easy to monitor, edit image layouts, and adjust PIP settings. The
StreamLIVE™ HD is PC and software-free, and with its well-designed control
panel, it makes livestreaming operations smooth and effortlessly. You can even
preview video and monitor audio levels before going live with your web
broadcast! To get started, simply connect video/audio sources, and an Ethernet
with an ATEN app-installed iPad, and you are ready to roll.
Whether you're capturing, editing or streaming, the StreamLIVE™ HD with its
ergonomic and practical design, it is flexible enough to fit all independent live
streaming broadcasting environments. With a rich feature set, the
StreamLIVE™ HD addresses the challenges that independent live streaming
broadcasters encounter and provides an easy-to-use solution.
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StreamLIVE™ HD User Manual
Features
All-in-one design to simplify streaming workfl ow–Integrates 1080p video
capture, video switch, streaming encoder, video converter, video splitter,
and audio mixer
Professional-quality live streaming to global audiences by any CDN
platform, with a low entry threshold, even entry-level users can quickly
get started
PC-free and software-free with plug-n-roll capability
Intuitive app for preview and program monitoring, change video layout in
Full Screen/PBP/PIP settings, adding image and subtitles overlays, and
smooth scenes transitions for a professional finish
Storyboard-like management – preset up to 8 scenes for later while
streaming and during performances to reduce the need to interact with
hardware
Compact mixer control panel – Switching & mix between multiple video
& audio sources with the help of easily identifiable luminous keys
Fanless and optimized thermal air flow system for quiet operation
Multitask designed handle-stand to enhance portability and ergonmic
comfort angle
System Requirements
Ethernet connection
The following iPad with iOS 11 or later
iPad Pro (1st gen, 12.9”)
iPad Pro (1st gen, 9.7”)
iPad Pro (2nd gen, 12.9”)
iPad Pro (2nd gen, 10.5”)
iPad Pro (3rd gen, 12.9”)
iPad Pro (3rd gen, 11”)
iPad (5th gen)
iPad (6th gen)
iPad Air (3rd gen)
iPad Mini (5th gen)
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Components
Top View
Chapter 1. Introduction
15
16
17
1
2
3
4
5
6
No. Component Description
Audio Section (Controls the audio settings of the system)
1 Audio Level Control Controls the volume of the selected audio source.
2 Volume Meter LEDs The LED reflects the controlled volume.
3 PGM Switches to the PGM audio source.
4 HDMI 2 audio
source
5 HDMI 1 audio
source
6 AFV Audio-Follows-Video: Pressing the AFV button will light
During firmware upgrade, the LED behavior is changed.
Refer to Upgrading the Unit on page 42 for the LED
behavior during firmware upgrade.
The button will light up when switched to this source.
Switches to the HDMI 2 audio source.
The button will light up when switched to this source.
Switches to the HDMI 1 audio source.
The button will light up when switched to this source.
up. If the video source is selected, the source’s audio will
also be played.
9
7
8
10 11
12
14
13
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StreamLIVE™ HD User Manual
No. Component Description
7 MIC Switches to the MIC audio source.
The button will light up when switched to this source.
8 L/R Switches to the RCA Line In audio source.
The button will light up when switched to this source.
9 Mute Mutes/unmutes the audio the system is currently tuned
into.
When muting source 1 or 2, AFV will also be turned off.
Video Section (controls the video settings of the system)
10 Scenes Selector Selects the current stream (PGM) scene and the preview
(PRV) scene.
Greenly lit button indicates PRV Preview.
Redly lit button indicates PGM Preview.
Transition Control Section (switches the current stream (PGM) scene to the preview
(PRV) stream and vice versa)
11 Auto (transition) Pressing the Auto button will begin the transition after a
specified time (0.3-3.0 seconds).
Go to the Setting Deck and refer to page 35 on how to
modify this specified time.
11 Cut (transition) The transition happens immediately when you press the
Cut button.
13 T-Bar (transition) Slide the T-Bar to start the transition. The scene
transition speed depends on how fast you slide the bar.
Sliding the T-bar all the way to one end will complete the
transition.
You can create different effects by sliding it slowly, quickly
or even hold it half way.
14 iPad Stand Allows the iPad to sit in.
15 SRC / PGM View
Selector
Pressing the button will switch video source between
HDMI source 1, HDMI source 2 and PGM.
16 Pause Stream Press this button to pause streaming.
17 GoLive Press this button to start streaming. Press again to stop
streaming.
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Rear View
No. Component Description
1 SRC / PGM Output
Port
2 4K HDMI Loop Out
Port / 4K HDMI Input
Port
3 1080P Video Input
Port
4 Ethernet Port For Internet connection.
5 USB 3.2 Gen1 Type-
A Port
6 RCA Line In Port /
MIC In Port
7 AC Power Socket Powers the unit.
Programmed (PGM) Video output.
An HDMI 1 Input source and an HDMI 1 Loop Out.
HDMI 2 Input that can take Video Input A or B. To select
A or B, go to Media on page 25.
For firmware upgrade.
Connect MIC or audio sources for additional audio
effects.
Chapter 1. Introduction
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StreamLIVE™ HD User Manual
Side View
No. Component Description
1 iPad Link Port (Data
only)
2 3.5mm Audio
Monitor Jack
Connects to the iPad for ATEN OnAir app.
Sound output for the preview scene (the greenly lit
scene).
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Chapter 2
Please review the safety information regarding the placement
of this device in Safety Instructions, page 45.
Hardware Setup
Connecting the StreamLIVE™ HD Unit
Follow the steps below to connect the StreamLIVE™ HD to an HDMI source
and the host.
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StreamLIVE™ HD User Manual
1. Power on the unit by connecting the power cord. Wait for the boot-up
luminous (scene keys) sequence.
2. Connect the HDMI sources (e.g. PC, gaming console or video recorder)
3. Connect a microphone or any other audio sources.
4. (Optional) Connect the HDMI Output cable if necessary:
a) Connect the HDMI display to the SRC/PGM Output Port.
b) Connect the HDMI display to the Loop Out Port.
5. Connect an Ethernet cable for Internet connection
2
.
6. (Optional) Connect an earphone to receive sound output for the preview
scene.
7. Connect your iPad to the iPad Link Port. Refer to Connecting iPad on
page 9 for more information.
8. (Optional) Place your iPad onto the iPad stand as shown in the diagram
4
below
.
1
.
Note: 1. The HDMI sources must be unencrypted.
2. Use the connected iPad to configure further network settings for livestreaming.
3. iPad placed on the unit is recommended for viewing only. Hand
holding your iPad is still recommended for control.
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Chapter 2. Hardware Setup
Connecting iPad
Lightning Connector on iPad
For iPads having lightning connectors, simply connect the Apple Lightning
USB 3 Adapter (not included, may need additional purchase) and the USB-A
to USB-A cable serially between the UC9020 and your iPad.
If you wish to have the charging function, connect your lightning charging
cable to the Apple Lightning 3 Adapter.
USB-C Connector on iPad
For iPads having USB-C connectors (e.g. iPad Pro Gen 3), simply connect the
USB-A to USB-C cable included in the package between your iPad and the
UC9020.
Note: The USB-A to USB-C cable included in the package is custom-made
for this setup, a general USB-A to USB-C cable will not work.
If you wish to have the charging function, connect an Aten UH3236 mini dock
(available for purchase separately) between the iPad and the UC9020, and
connect your iPad charger to the UH3236.
An example is shown:
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This Page Intentionally Left Blank
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Chapter 3
ATEN OnAir App & Side Menu
ATEN OnAir App
ATEN OnAir App acts as the central controller for UC9020. The App’s design
is a control panel where you can monitor program results, edit scenes, setup
video and audio stream settings, and many more.
Download the ATEN OnAir App from App Store and install it on your iPad.
The icon looks like the one below:
Tap to open the ATEN OnAir App and the Tutorial will be prompted for the
first time you open the ATEN OnAir App.
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Follow the on-screen instruction as it guides you through the basics of using
the ATEN OnAir App with UC9020.
When finished, a message will be shown:
To run the Tutorial again, tap the icon on the top left corner for the side
menu and tap .
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Page Components
Chapter 3. ATEN OnAir App & Side Menu
No. Component Description
1 Side Menu
2 Deck Selector Tap to select the desired configuration deck.
3 GoLive
4 Deck Content The content depends on the selected deck.
5 iPad Link
Status
6 Network Traffic
Status
Tap the icon for the side menu. Refer to Side Menu on
page 14 for more details.
Three decks are available: Video Mixer, Audio Mixer and
Setting.
Tap to start streaming. Tap to pause streaming. The
timer on the left shows how long you have been streaming
for.
Displays the link status between your iPad and the
StreamLIVE™ HD.
Displays the network traffic status.
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Side Menu
A side menu is available for project management, tutorial, app information and
self-diagnostic function. For the side menu, tap the icon on the top left
corner.
Current Project
Tap the icon to edit the name of your project:
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Create Project
1. Tap Create New Project.
2. Enter a name for the project.
Chapter 3. ATEN OnAir App & Side Menu
3. (Optional) Select a template. Templates are project settings pre-configured
for you if you are unsure how your new project should be.
4. Tap Create.
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StreamLIVE™ HD User Manual
Copy as New Project
If you like the settings of your current project when you are to create a new one,
you can use this function copy the settings.
1. Tap Create New Project.
2. Enter a name for the project.
3. Tap Create.
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Chapter 3. ATEN OnAir App & Side Menu
Open Project
Tap Open Project for a list of available projects. An example is shown:
Tap to select the project you wish to use.
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StreamLIVE™ HD User Manual
About
Tap About for information of the app. An example is shown below:
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Chapter 3. ATEN OnAir App & Side Menu
All Projects
For information of the available projects, tap All Projects. An example is
shown:
You can also open or delete the projects here.
To open a project, tap to select a project and tap Open. An example is shown:
To delete a project, tap the garbage can icon corresponding the project. An
example is shown:
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Tutorial
Tap Tutorial to go through the tutorial again.
Self-diagnostic
Tap Self-diagnostic to self-diagnose for a report. An example is shown:
You can tap the icon to share the report.
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Chapter 4
ATEN OnAir App & Video Mixer
Video Mixer
The video mixer page allows you to preview videos of PRV and PGM, adjust
MIC and PGM volume, scene selection and editing, and transition control.
The components of the page is shown below:
No. Component Description
1 PRV Preview The preview scene.
2 PGM Preview The program scene, or the on-air video output of the
3 Volume
Control
system.
Tap and drag the volume slider to adjust MIC or PGM
volume.
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No. Component Description
4 Scene Selector 8 scenes are shown here.
Green outline scene = PRV Preview.
e.g.
Red outline scene = PGM Preview.
e.g.
Tap a scene to put the scene into the PRV Preview section.
To put the scene in PRV Preview to PGM Preview, use the
Transition Control (explained below).
5 Scene Editor You can configure each individual scenes by tapping this
icon.
Refer to Scene Editor on page 24 on how to edit each
scene.
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Chapter 4. ATEN OnAir App & Video Mixer
No. Component Description
6 Transition
Control
Controls the switching between the current stream (PGM)
scene and the preview (PRV) stream.
To switch,
1. slide the transition bar all the way to the top or bottom;
or
2. tap the Cut button; or
3. tap the Auto button.
Using the Transition Bar
When using the transition bar, the scene transition speed
depends on how fast you slide the bar.
You can create different effects by sliding it slowly, quickly
or even hold it half way.
Using the Cut button
The transition happens immediately when you tap the Cut
button.
Using the Auto button
Tapping the Auto button will begin the transition after a
specified time (0.3-3.0 seconds). Go to the Setting Deck
and refer to page 35 on how to modify this specified time.
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StreamLIVE™ HD User Manual
Scene Editor
When you tap the icon under a scene in the scene selector region, you can
start editing the scene’s display.
An example is shown below:
No. Component Description
1 Scene Display This region is how this scene will be displayed. You can
configure the components within the region.
2 Resize/Crop
tool
3 Overlay Edit overlay in this region. You can Delete, Edit, and
24
Tap to resize/crop the selected item.
Refer to Resize/Crop Tool on page 26 on how to use this
function.
Show/Hide Overlay.
1. Show/Hide Overlay: Tap to show or hide
2. Edit: Tap to edit
3. Delete: Tap to delete
You can also re-order the overlays to determine which
overlay is to be displayed on top. Refer to ... for more
details.
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Chapter 4. ATEN OnAir App & Video Mixer
No. Component Description
4 Media Select the source(s) and how the source(s) are laid out for
the scene.
1. Full Screen Mode
2. Select the source of the 1080p video input port (HDMI A
or B)
3. Dual View Mode (Picture-in-Picture or Picture-byPicture)
4. Plain Background
5 Add Text
Overlay
Tap this icon to add a text overlay. Refer to Add/Edit Text
Overlay on page 28 below for more information.
To edit the location and size of the overlay, select the
overlay in the “Overlay” region and configure in the “Scene
Display” region.
The added overlay will appear in the “Overlay” region.
Up to 30 text overlays (layers) are support per scene.
6 Add Image
Overlay
Tap this icon to add an image overlay.
Tapping allows you to add an Image Overlay. iPad will
flip to the Photos page for you to select an image. Select
the image and tap OK.
To relocate, tap and hold the overlay to drag.
To resize, refer to Resize/Crop Tool on page 26.
The added overlay will appear in the “Overlay” region.
Up to 5 image overlays (layers) are support per scene.
7 Switch Video
Source (Dual-
During dual-view, tapping this button switches video source
position between 1 and 2.
View)
8 Scene
Information
9 Dual-View
Layout
This region displays the scene name and background.
Tap the field to edit.
Tap to select the preferred dual-view (Picture-in-Picture or
Picture-by-Picture) layout.
You can also resize the dual-view.
10 Apply Tap this button to apply the configuration into this scene.
11 Cancel Tap this button to cancel all configurations made in this
page.
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StreamLIVE™ HD User Manual
Resize/Crop Tool
This section describes how to resize or crop any of the components in the
“Scene Display” region.
Resize
To resize any component, tap the component (overlay or media) and a resize
tool will be visible on the “Scene Display” region. Examples are shown below:
Tap and hold to drag the resize tool to resize the component.
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Chapter 4. ATEN OnAir App & Video Mixer
Crop (Media Only)
To resize a media, tap the media. An example is shown:
Tap the Resize/Crop Tool to start the tool.
Pinch your finger inward or outward to crop. A small box is on the left of the
“Scene Display” region to show the display area (cropped area).
When completed, tap DONE on the top right corner.
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StreamLIVE™ HD User Manual
Add/Edit Text Overlay
Tapping allows you to add a Text Overlay to the scene. A pop-up
configuration page and its description is shown below:
When completed, tap OK to save the configuration and return to the previous
screen.
To edit the location and size of the overlay, select the overlay in the “Overlay”
region and configure in the “Scene Display” region.
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Chapter 4. ATEN OnAir App & Video Mixer
Re-order the Overlays
To re-order the overlays, tap and hold the overlay you wish to re-order. The
overlay can then be dragged. You can drag the overlay to the place you wish it
to be placed within the Overlay region. An example is shown:
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Chapter 5
ATEN OnAir App & Audio Mixer
Audio Mixer
The components of the Audio Mixer deck page is shown below:
No. Component Description
1 Audio Level
Control
Slide the volume slider to control the volume of each audio
source.
: The audio is turned off (muted)
: The audio is turned on (unmuted)
Tap On to turn on/off the sound for the source.
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StreamLIVE™ HD User Manual
No. Component Description
2 HDMI 1 and 2
Audio Control
3 MIC Gain
Control
4L/R Balance
Control
5Master/PGM
Level Control
6Master/PGM
Compressor
Audio-Follows-Video ON: Broadcasting the
source’s video will also play the source’s audio.
ON: The audio is turned on (unmuted).
OFF: The audio is turned off (muted).
You can adjust the MIC Gain settings here:
Tap the fields to adjust the options.
Tap and hold to drag and control which side of the sound
source is to be more emphasized.
Slide the volume slider to control the volume of Master/
PGM.
You can adjust the Master/PGM Compressor here:
7 Earphone
Level Control
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Tap to enable/disable the compressor function and drag
the dial to adjust the threshold.
Controls the volume level of the earphone
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ATEN OnAir App & Settings
Settings
The components of the Setting deck page is shown below:
Chapter 6
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StreamLIVE™ HD User Manual
No. Component Description
1 Stream
Connection
Settings
Configure livestream information here:
Server 1 & 2:
: disable stream.
: enable stream.
You can stream to two platforms simultaneously if you
enable both Server 1 & 2.
For the stream key field, an eye icon will be shown. Tap to
toggle between and :
represents invisible stream key.
represents visible stream key.
An example of visible stream key is shown:
If you wish to paste a copied stream key into the field,
make sure it is visible .
URL and Stream Key: Obtain the URL and Stream Key
from the platform(s) you wish to livestream on and put
them into their corresponding fields.
An example URL and Stream Key is shown in Example
Livestream URL and Stream Key (Facebook) below.
2Network
Settings
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Detailed configuration of your livestreaming/video
recording software/platform is not within the scope of this
user manual, please refer to the software/platform’s
instruction guide/manual.
Choose your preferred network configuration methods.
DHCP: The network automatically assigns IP address and
the corresponding fields.
Manual: If you are in a place where you are unable to
utilize the DHCP method, you will need to get the settings,
possibly from IT, and input them into each field here
manually.
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Chapter 6. ATEN OnAir App & Settings
No. Component Description
3 Stream Output
Settings
Transition Period: This is the scene transitioning delay for
the Auto button (on the app or on the unit). Choose
between 0.3 and 3 seconds. (Refer to Transition Control on
page 23 for the Auto button behavior)
Streaming Resolution: Select your stream resolution from
one of the following:
Streaming Quality: Select the quality from one of the
following.
If manual is selected, the quality slider will light up and you
can tap and drag the slider to a desired stream quality.
4 Reset to
default
Pause Picture: Pause picture is the display when the
streaming is paused. You can select black, the pause
logos, or upload your own custom logo.
Audio Delay: If you are experiencing audio delays (due to
network or other reasons), you can adjust this slider, in
milliseconds, to sync the audio with the video.
Tap to reset the device to factory default settings.
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StreamLIVE™ HD User Manual
Example Livestream URL and Stream Key (Facebook)
Example Livestream URL and Stream Key (Youtube)
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Chapter 7
Quick Live-Stream Setup
Setup
Before you start live-streaming, you need to setup your live-stream platform on
the UC9020.
Setting these up can be on any interface (PC, laptop, tablets, etc.) as long as you
are able to get the Server URL and Stream Key.
This section will therefore take you through obtaining the Server URL and
Stream Key, input them into the OnAir app, synchronize the OnAir app with
the UC9020 and start streaming using your iPad.
Follow the steps below:
Note: Facebook is the streaming platform example used in the setup steps
below.
1. On the iPad, open Safari (Internet browser) and go to the Facebook page.
Note: Make sure your iPad is Internet-enabled and is using desktop mode.
If your iPad is always bringing you to the facebook app (or youtube,
twitch, etc.), remove it from the system first and install it again later.
2. Log into your account.
3. On the dashboard, locate and tap the What’s on your mind field.
4. Tap to select Live Video.
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StreamLIVE™ HD User Manual
5. Tap the Connect button up top. A page similar to the one below is shown:
6. Server URL and Stream Key are displayed here. Copy them and enter
them into their corresponding fields in the stream settings section under
the “Setting” deck of the OnAir app.
Note: 1. Make sure the eye icon in the Stream Key field is shown as to
allow you to paste the key.
2. It is highly recommended to check the “Use a persistent stream
key” checkbox to keep this stream key.
7. Connect the iPad to your UC9020. The OnAir app will ask you about the
synchronization option. Tap Start.
8. Configure other settings on the OnAir app and press the GO LIVE button
on the unit or on the OnAir app:
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Chapter 7. Quick Live-Stream Setup
9. Disconnect iPad from the unit and go to the Facebook Connect page.
Upon receiving the stream, the Go Live button (on the bottom-right of the
page) will light up.
10. You can tap Go Live to start broadcasting your stream, or you can edit the
information here (scope not part of this manual) before you start
broadcasting your stream.
11. Connect your iPad to the unit to control the stream using the OnAir app.
Note: Streaming on other streaming platforms using the unit requires the same
information (Server URL and Stream Key), refer to their websites for
more information.
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StreamLIVE™ HD User Manual
During the Live-Stream
During the live-stream, you can:
Use the transition function (T-bar, Auto button or Cut button) to switch
PRV preview image to the PRG preview.
Press the Pause button to pause streaming.
Press the GO LIVE button again to stop the stream.
Edit the video scenes in scene editor, tune audio settings in the audio mixer
deck, adjusting audio delays in the settings deck, etc. Tap Apply to apply
the changes.
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Chapter 8
Firmware Upgrade
Preparing the USB Drive
Before upgrading the unit’s firmware, prepare a USB drive and put the upgrade
file into the USB drive with the following rules:
A folder named “uc9020_img” must be created in the root menu of the
USB drive.
The firmware upgrade file (*.bin) must be placed in the “uc9020_img”
folder.
The firmware upgrade file should look like the following:
uc9020_Vx.y.yyy
where x and y combine to indicate its version and
x = 1-9
y = 0-9
The unit will upgrade using the newest firmware.
For example: The folder includes a “uc9020_V1.0.080” file and a
“uc9020_V1.1.102” file, the unit will upgrade using the
“uc9020_V1.1.102” file.
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0.5s
0.5s
0.5s 0.5s
0.5s
0.5s
0.5s
Upgrading the Unit
Follow the steps below to upgrade the unit.
1. Plug the prepared USB drive into the USB 3.2 Gen1 Type-A Port.
2. Press the Cut, Pause (the ) and Mute buttons at the same time.
3. The unit will start the Upgrade Assessment where all the Volume Meter
LEDs will blink every 0.5 seconds. Pictorial behavior is shown below:
4. If the assessment succeeds, the unit will start upgrading.
The Volume Meter LED will start filling in from the negative side every
0.5 seconds. When all the LEDs are filled, they will all dim for 0.5 seconds
and start filling in again. Pictorial behavior is shown below:
Note: If the upgrade assessment fails, the GO LIVE button and the last
LED of Volume Meter LEDs will blink every 0.3 seconds. Refer to
Upgrade Assessment Fail on page 43 for more information.
5. If the firmware upgrade was successful, the first LED of the Volume Meter
LEDs will blink every 0.3 seconds. The unit will reboot after some time to
complete the process.
0.3s
0.3s
Note: If the firmware upgrade fails, the last LED of Volume Meter LEDs
will blink every 0.3 seconds. Refer to Upgrade Fail on page 43 for
more information.
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Chapter 8. Firmware Upgrade
Upgrade Assessment Fail
When the upgrade assessments fail (e.g. when no USB drive is connected or
USB drive does not have a firmware upgrade file, etc.), the GO LIVE button
and the last LED of Volume Meter LEDs will blink every 0.3 seconds.
0.3s
&
0.3s
&
Press the GO LIVE button to return the unit to normal operation and try again
from step 1.
Upgrade Fail
If firmware upgrade fails during the firmware upgrade (e.g. disconnected USB
drive or power, etc.), the last LED of Volume Meter LEDs will blink every 0.3
seconds.
0.3s
The unit will reboot after some time and try to upgrade the firmware again.
If it fails again, it will reboot and try again.
When this happens, it is likely that the upgrade file is corrupted. We
recommend:
1. Unplug the power and the USB drive from your UC9020.
0.3s
2. Retrieve the firmware file again and recheck the USB preparation process
( Preparing the USB Drive).
3. Replug your USB drive.
4. Replug the power. The unit will start the upgrade process after booting up.
If you are still unable to upgrade the unit’s firmware, please contact your
dealer.
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Appendix
Safety Instructions
General
This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
The device is designed for IT power distribution systems with 230V
phase-to-phase voltage.
To prevent damage to your installation it is important that all devices are
properly grounded.
The device is equipped with a 3-wire grounding type plug. This is a safety
feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
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If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
To help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
For continued protection against risk of fire, replace only with the same
type and rating of fuse - T1.6A/250V.
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Appendix
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://support.aten.com
For telephone support, see Telephone Support, page iii:
North America
Email Support support@aten-usa.com
Online Technical
Support
Telephone Support 1-888-999-ATEN ext 4988
Troubleshooting
Documentation
Software Updates
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase
Your computer configuration, including operating system, revision level,
expansion cards, and software
Any error messages displayed at the time the error occurred
The sequence of operations that led up to the error
Any other information you feel may be of help
http://www.aten-usa.com/support
1-949-428-1111
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Specifications
Function CAMLIVE
Video Input 1 x 4K HDMI Type A Female
(up to 4K@60, no HDCP support)
2 x HDMI Type-A Female
(up to 1080p@60, switcher, no HDCP support
Video Output 1 x 4K Loop-Thru HDMI Type-A Female
(up to 4K@60, no HDCP support)
1 x PGM HDMI Type-A Female
(up to 1080p@60, no HDCP support)
Video Sampling 4:2:2 8-bit
Color Space 4:2:2 YUV
Video Resolution Input Resolution
HDMI1
VGA: 640x480, 480p: 720x480, SVGA: 800x600, XGA:
1024x768, 720p: 1280x720,
SXGA: 1280x1024, WXGA+:1440x900, UXGA: 1600x1200
(RB), WUXGA+:1680x1050, 1080p: 1920x1080,
4K UHD: 3840x2160, 4K DCI: 4096x2160
HDMI2 A/B*
480p: 720x480, 720p: 1280x720, 1080p: 1920x1080, VGA:
640x480, SVGA: 800x600 XGA: 1024x768, SXGA:
1280x1024/1360x768, WXGA+:1440x900, UXGA:
1600x1200(RB)
*Only the selected port will show video. The other will show
non-video photo or graph.
Output Resolution
SRC/PGM HDMI
480p: 720x480, 576p: 720x576, 720p: 1280x720, 1080p:
1920x1080
HDMI Loop-Through
VGA: 640x480, 480p: 720x480, SVGA: 800x600, XGA:
1024x768, 720p: 1280x720,
SXGA: 1280x1024, WXGA+:1440x900, UXGA: 1600x1200
(RB), WUXGA+:1680x1050, 1080p: 1920x1080,
4K UHD: 3840x2160, 4K DCI: 4096x2160
HDCP Support: N/A
Frame Rate: 60fps
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Appendix
Function CAMLIVE
Audio Input HDMI captured input (stereo)
1 x Mic input, 6.5mm jack (dual mono)
1 x Line input, RCA jack
Audio Output HDMI output (stereo)
1 x Line output, 3.5mm Jack (stereo)
Network Protocol Multi-Publish to Streaming Server / CDN (RTMP/RTMPS)
Video Encoding
Format: H.264
Bit rate: 512Kbps-10Mbps
Color Format: YUV420
Resolution: 1080p30, 720p30, 480p30
Audio Encoding
Format: AAC
Sampling Rate: 48kHz
Bit rate: 128kbps
Connection 1 x USB 3.2 Gen1 Type-A Female (Blue)
1 x USB 2.0 Type-A (White)
1 x GbE LAN port
Environmental
Operating Temperature 0 - 40 ºC
Storage Temperature -20 – 60 ºC
Humidity 0 - 80% RH, Non-Condensing
OS Support
Power
Maximum Input Power
Rating
Power Consumption 110V:12.9W:80
Physical Properties
Housing Metal
Weight 1.9kg
Dimensions (L x W x H)
iPad Pro (3rd gen) with iOS 11 or later
The following iPad with iOS 11 or later (Additional Apple
Lightning USB 3 Adapter is required)
• iPad Pro (1st gen) • iPad Pro (1st gen) • iPad Pro (2nd
gen) • iPad Pro (2nd gen) • iPad (5th gen) • iPad (6th
gen) • iPad Air (3rd gen) • iPad Mini (5th gen)
IEC 60320-1 / C14; 100-240Vac, 1A, 50-60Hz (with T1.6A/
250V fuse)
220V:12.7W:79
28.85 x 19.00 x 9.65 cm
3
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Live-Streaming Information
Create a Live Stream with Youtube
You can learn more from Youtube for “Encoder Streaming”
https://support.google.com/youtube/answer/
9227510?hl=en&ref_topic=9257984
Or from “Set up your live streaming encoder”
https://support.google.com/youtube/answer/2907883
What is CDN Service?
A content delivery network or content distribution network (CDN) is a
geographically distributed network of proxy servers and their data centers. The
goal is to provide high availability and high performance by distributing the
service spatially relative to end-users. CDNs serve a large portion of the
Internet content today, including web objects (text, graphics and scripts),
downloadable objects (media files, software, documents), applications (ecommerce, portals), live streaming media, on-demand streaming media,
and social media sites.
RTMP/RTMPS and RTSP Protocols
UC9020 supports RTMP/RTMPS protocol but not RTSP.
The Real-Time Messaging Protocol (RTMP) was initially a proprietary
protocol for streaming audio, video and data over the Internet between a live
stream client and a server. The RTMP protocol has multiple variations.
The Real Time Streaming Protocol (RTSP) is a network control protocol
designed for use in entertainment and communications systems to control
streaming media servers. The protocol is used for establishing and controlling
media sessions between end points.
Other ways to input image overlays
When your iPad is connected to the unit using direct cable link, you can upload
images to the iPad directly.
You can also use, and we strongly recommend you do, Apple AirDrop and its
Continuity (Enable Handoff) features to upload all necessary data from Apple
related products to improve convenience.
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Appendix
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty
Period. If a product is detective, ATEN will, at its discretion, have the option
to (1) repair said product with new or repaired components, or (2) replace the
entire product with an identical product or with a similar product which fulfills
the same function as the defective product. Replaced products assume the
warranty of the original product for the remaining period or a period of 90 days,
whichever is longer. When the products or components are replaced, the
replacing articles shall become customer property and the replaced articles
shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy
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