ATEN OL1500HV, OL2000HV, OL1000HV User guide

Professional Online UPS
OL1000HV / OL1000SHV / OL1500HV / OL2000HV /
OL2000SHV / OL3000HV / OL1000LV / OL1000SLV /
OL1500LV / OL2000LV / OL2000SLV / OL3000LV
User Manual
www.aten.com
UPS User Manual
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with t he l i mit s fo r a C l a ss A dig i tal devi ce, p urs u ant t o P a rt 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
Warning: Operation of this equipment in a residential environment could cause radio interference.
Warning: For currents lower than 16A, this is a category C2 UPS product. In a residential environment, this product may cause radio interference, in which case the user may be required to take additional measures.
Warning: For currents greater than 16A, this is a product for commercial and industrial application in the second environment installation restrictions or additional measures may be needed to prevent disturbances.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
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UPS User Manual
KCC Statement
기기(A ) 전자파적합기기로매자 또는 용자는
의하시 , 외의 지역에
용하는 것을 목적으로
합니 .

RoHS

This product is RoHS compliant.
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UPS User Manual

User Information

Online Registration

Be sure to register your product at our online support center:
International http://eservice.aten.com

Telephone Support

For telephone support, call this number:
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software
described in this manual is sold or licensed as is. Should the programs
prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.
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UPS User Manual
Copyright © 2020 ATEN® International Co., Ltd.
Manual Date: 2020-09-17
The ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand
names and trademarks are the registered property of their respective owners.

Package Contents

The UPS package consists of:
1Online UPS
1 Rack Mounting Kit
1Rail Slide Kit
1 RS-232 Cable
1 USB Type A to B Cable
4 Power Cables (HV Models only 1xIEC C13/C14+1xIEC C13/
Schuko+1xIEC C13/UK+1xIEC C13/AU(10A))
1 Tower Stand set
1 User Instructions*
*Features may have been added to the UPS since this manual was printed. Please visit our website to download the most up-to-date version of the manual.
Check to make sure that all the components are present and that nothing got damaged in shipping. If you encounter a problem, contact your dealer. Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit, and/ or any of the devices connected to it.
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UPS User Manual

Contents

EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Internal Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
External Battery Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Chapter 1.
Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation Principle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UPS Front View for all series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UPS HV Series Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
UPS LV Series Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2.
Hardware Setup
Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rack Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Vertical (Tower) Desktop Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting UPS with Battery Box . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting Internal Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
External Battery Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3.
General Operations
Turn On the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
EPO Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 4.
LCD/Button Operations
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Button Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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UPS User Manual
LCD Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
LCD Display Wordings Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
UPS Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Suggested Battery Charger Current . . . . . . . . . . . . . . . . . . . . . . . . . .41
Operating Mode Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Faults Reference Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Warning Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Appendix
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Maintenance, service and faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
HV Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
LV Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
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UPS User Manual

About this Manual

This user manual is provided to help you get the most from your UPS unit. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the Professional Online UPS. Its purpose, features and benefits are presented, and its front and back panel components are described.
Chapter 2, Hardware Setup, provides step-by-step instructions to setting up your unit, and explains the connections in detail.
Chapter 3, General Operations, explains the general operations of the unit.
Chapter 4, LCD/Button Operations, describes the LCD and its button operations in more details.
An Appendix, at the end of the manual provides technical and troubleshooting information.
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Conventions

This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
Bullet lists provide information, but do not involve sequential steps.
Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start open the Start menu, and then select Run.
Indicates critical information.

Product Information

UPS User Manual
Run means to
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
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UPS User Manual

Battery Information

Please only install battery package from your dealer. Refer to the battery package information below:
Internal Battery
Rated Description Model Name
1000VA(2B) 2x9AH, 2 pcs batteries in total BC24V9AH
1000VA(3B) 3x7AH, 3 pcs batteries in total BC36V7AH
1500VA(3B) 3x9AH, 3 pcs batteries in total BC36V9AH
2000VA(4B) 4x9AH, 4 pcs batteries in total BC48V9AH
2000VA(6B) 6x7AH, 6 pcs batteries in total BC72V7AH
3000VA(6B) 6x9AH, 6 pcs batteries in total BC72V9AH
External Battery Package
Rated Description Model Name
1000VA(2B) 2*2x9AH, 4 pcs batteries in total BP24V18AH
1000VA(3B) 2*3x9AH, 6 pcs batteries in total BP36V18AH
1500VA(3B) 2*3x9AH, 6 pcs batteries in total BP36V18AH
2000VA(4B) 2*4x9AH, 8 pcs batteries in total BP48V18AH
2000VA(6B) 2*6x9AH, 12 pcs batteries in total BP72V18AH
3000VA(6B) 2*6x9AH, 12 pcs batteries in total BP72V18AH
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Chapter 1
Introduction

Overview

Aten Professional Online UPS is an excellent electrical apparatus that provides emergency power to a load when the input power source or when the mains fails. The basic technology of an online UPS is the same as in a standby or line-interactive UPS, however, Aten Professional Online UPS provides a much greater current AC-to-DC battery-charger/rectifier where the rectifier and inverter are designed to run continuously with improved cooling systems.
In all our years of working with computers, the vast majority of hardware failures can be directly attributed to the stress hardware components experience during the shut-down and startup process, especially if power surges or blackouts are involved. With severe weather, the aging electrical grid and hazards lurk inside your own walls, your equipment is under constant attack from power problems. Even a brief loss of power, sags or a momentary surge can ruin your equipment and destroy irreplaceable data. Desktop computers don’t have batteries built-in like laptops do. If you had been working on a desktop during that power outage, the system would come to an immediate halt. Not only would you lose your work, but the process imposes unnecessary stress on your machine.
If UPS is present and a power loss occurs, the batteries of the UPS keep the power steady and unchanged. Aten Professional Online UPS adjusts incoming AC power, provides battery backup to pass through most outages and saves open files automatically. When power is restored, the UPS begins recharging its batteries.
The Online UPS unit continuously filters the wall power through the battery system. Since the attached electronics run completely off the battery (that are always topped off by the external power supply), there is never a single millisecond of power interruption when there is power loss or voltage regulation issues. The Online UPS unit is then effectively an electronic firewall between your devices and the outside world by stabilizing all the electricity your devices are ever exposed to.
The UPS has one USB port and one Serial port that allow connection and communication between the UPS and the connected computer. A
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UPS User Manual
power management software installed on the connected computer(s) gives IT professionals with the tools they need to easily monitor and manage their backup power. This advanced software allows users to access vital UPS battery conditions, load levels, and runtime information as well as provide graceful unattended shut down of network computers and virtual machines connected to a battery backup during a power event.
Aten Professional Online UPS offers you a different way to access to detailed UPS setting and information with LCD screen. The illuminated LCD screen displays input voltage, battery capacity, etc. and includes a three-button configuration interface and audible alarms for different modes of operation.
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Chapter 1. Introduction

Features

True double-conversion – Output power factor is 1, which means all
of the power supplied is being used for productive work and makes work the most efficient
Output voltage regulation < 1% – Provides higher performance and
efficiency for critical applications
Programmable power management outlets – Users can easily and
independently control load segments. During power failure, this feature enables users to extend battery time to mission-critical devices by shutting down the noncritical devices
Emergency power off function (EPO) – EPO connector at rear panel
allows emergency UPS Power Off from a remote location
SNMP + USB + RS-232 multiple communications – Allows either
USB or RS-232 communication port to work with SNMP interface simultaneously
Hot swappable battery design – All potential UPS maintenance,
including complete power module exchange, can be performed without powering down connected equipment. As long as utility power is on, you may leave the UPS and connected equipment on while replacing a new battery
ECO mode for energy saving – Offers up to 97% efficiency to cut
energy usage and cost. UPS power application via static bypass, timely returning to online double conversion when the need arises
Provides over voltage cut-off protection and surge immunity by
MOV for full time equipment protection
High power factor charger up to 1000W capacity with very low
ripple current when charging battery
Multi-functional LCD interface – Displays immediate, detailed
information on input voltage, battery capacity, power status, battery status, operating status and assessed backup runtime, etc.
Smart battery charger design to optimize battery performance – It
will adjust charging voltage according to outside temperature and extend the useful service life of batteries.
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UPS User Manual

Operation Principle

The operation principle of the UPS is shown in the diagram below:
The UPS is composed of mains input, EMI/RFI filters, rectifier/PFC, inverter, battery charger, DC-to-DC converter, battery, dynamic bypass and UPS output.
4

Components

UPS Front View for all series

No. Component Description
1Display LCD
2 On / Mute Button Click this to turn on the LCD
3 Select Button Click this to jump to the next selection
Chapter 1. Introduction
4 Off / Enter Button Click this to turn off the LCD
5 Removable Front Panel
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UPS User Manual

UPS HV Series Rear View

6

UPS LV Series Rear View

Chapter 1. Introduction
No. Component Description
1 Programmable Outlets For non-critical load connection. These outlets can be
programmed to provide backup power and surge protection.
2 Backup and Surge
Protected Outlets
For critical load connection. These outlets provide backup power and surge protection.
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UPS User Manual
No. Component Description
3 AC Input For HV models, connect the included Power Cable
between this port and an AC power socket.
For LV models, this serves as a power cable. Connect the power cable to an AC power socket.
4 Network / Fax / Modem
Surge Protection
5 USB Communication
Port
6 RS-232 Communication
Port
Protects standard RJ-45-based products (LAN lines) and cabling systems from surges.
For scheduled UPS shutdown / start-up and status monitoring.
For scheduled UPS shutdown / start-up and status monitoring.
7 SNMP Intelligent Slot The UPS is equipped with intelligent slot perfect for
SNMP. When installing SNMP in the UPS, it will provide advanced communication and monitoring options.
8 Emergency Power Off
Function Connector
Enables an emergency UPS Power Off from a remote location.
(EPO)
9 External Battery
Connection Port
This port connects to external battery pack for backup power. For external battery pack, please refer to Battery Information on page x.
10 Grounding Terminal Connect to a suitable grounding object.
8
Chapter 2
1. Important safety information regarding the placement of
this device is provided on Safety Instruction s on page 49.
Please review it before proceeding.
2. Make sure that power to all the devices you will be installing has been turned off. You must unplug the power cords of any computers that have the Keyboard Power On
Hardware Setup

Mounting

The unit can be either desktop mounted (vertically or horizontally) or rack mounted (in a 19” rack chassis).

Rack Mount

A rail slide kit and rack mounting kit is provided in the package for rack mounting. The rail slide kit is installed on the rack and the rack mounting kit installs the UPS to the rack. To mount the UPS, do the following:
1. Make sure the rail slide kit includes all the components. The components include 2 slide rails (1 for each side, indicated by L and R in the diagram below), 6 M6 nuts, 4 fixing studs and 8 M6 screws, as shown in the diagram below:
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UPS User Manual
2. Insert the 4 fixing studs: Two screw holes are available on both ends of a slide rail. Screw a fixing stud into the top screw hole as shown:
3. Have the rail near the supporting columns, pull the two ends of the rail slider apart. While at it, fit the fixing studs into the columns’ holes on the same level. This step serves to hold the slider rail in place for the latter steps.
4. Screw a M6 screw into each of the bottom holes to fix the rail slider in place for both ends of the rail, and for both rail sliders (a total of 4 M6 screws are used here).
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Chapter 2. Hardware Setup
5. Insert the M6 nuts onto the support columns as show below:
6. Attach the mounting kit onto the UPS by screwing M4 screws into
the mounting kit screw holes and the UPS as shown:
7. Fit the UPS onto the rack rails and stabilize the mounting kit (M6
screws) onto the rack as shown:
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UPS User Manual
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