PS/2 KVM Extender
CE350 / CE370
User Manual
www.aten.com
CE350 / CE370 User Manual
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
CE Warning: This is a class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to
take adequate measures.
KCC Statement
유선 제품용 /A 급 기기 ( 업무용 방송 통신 기기 )
이 기기는 업무용 (A 급 )전자파적합기기로서 판매자 또는 사용자는 이
점을 주의하시기 바라며 ,가정 외의 지역에서 사용하는 것을 목적으로
합니다 .
RoHS
This product is RoHS compliant.
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CE350 / CE370 User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
International http://support.aten.com
North America http://www.aten-usa.com/product_registration
Telephone Support
For telephone support, call one of the numbers below:
International
China
Japan
Korea
North America
886-2-8692-6959
86-400-810-0-810
81-3-5615-5811
82-2-467-6789
1-888-999-ATEN ext 4988
1-949-428-1111
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
iii
CE350 / CE370 User Manual
© Copyright 2019 ATEN® International Co., Ltd.
Manual Part No. PAPE-0328-AT1G
Manual Date: 2019-01-07
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
Package Contents
The CE350 / CE370 package consists of:
1 CE350L or CE370L PS/2 KVM Extender (Local Unit)
1 CE350R or CE370RQ PS/2 KVM Extender (Remote Unit)
1 Custom PS/2 KVM Cable Set (1.8 m)
2 Power Adapters
1 Mounting Kit
1 User Instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
* Features may have been added to the CE350 / CE370 since this manual was
printed. Please visit our website to download the most up-to-date version of
the manual.
iv
CE350 / CE370 User Manual
Contents
EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CE350L / CE370L (Local Units) Front View . . . . . . . . . . . . . . . . . . . . .6
CE350R (Remote Unit) Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CE370RQ (Remote Unit) Front View . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Hardware Setup
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3. Operation
Operating Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mode Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Picture Compensation and Deskewing . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CE350R. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
CE370RQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
CE350L / CE370L(Local Units) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
CE350R (Remote Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CE370RQ (Remote Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
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CE350 / CE370 User Manual
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE370 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
About SPHD Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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CE350 / CE370 User Manual
About this Manual
This User Manual is provided to help you get the most from your system. It
covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CE350 / CE370 system. Its
purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, describes the steps that are necessary to
quickly and safely set up your installation.
Chapter 3, Operation, explains the fundamental concepts involved in
operating the CE350 / CE370.
An Appendix, provides specifications and other technical information
regarding the CE350 / CE370.
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CE350 / CE370 User Manual
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦ Bullet lists provide information, but do not involve sequential steps.
→ Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
open the Start menu, and then select Run.
Indicates critical information.
→ Run means to
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
viii
Chapter 1
Introduction
Overview
The CE350 / CE370 is a PS/2 based KVM Extender with automatic signal
compensation and RS-232 serial functionality allow access to a computer
system from a remote PS/2 console (PS/2 keyboard, monitor, and PS/2 mouse).
Because it allows access to a computer system from a remote console, the
CE350 / CE370 is perfect for use in any type of installation where you need to
place the console where it is conveniently accessible, but you want the system
equipment to reside in a safe location – away from the dust and dirt of the
factory floor, or the harsh environmental influence of a construction site, for
example. This allows users to deploy system equipment over large distances.
To ensure the highest quality video, the CE350 features adjustable gain control,
while the CE370’s automatic delay line synchronizing function (ATEN patent)
corrects RGB color phase and timing errors that occur over long distance
transmissions. This also enables you to manually tune the R/G/B signal
settings, store the settings and retrieve them later using the memory button.
The CE350 / CE370 is also useful for control and security purposes, where you
can have the system unit in a secure area at the same time that you put the
console in the most convenient location for user access. This is ideal for
managing highly confidential data systems.
The CE350 / CE370 improves on previous designs by: 1) featuring Automatic
Signal Control (ASC); 2) the addition of an RS-232 port, on both the Local and
Remote Units – the RS-232 port on the Local Unit allows you to connect to a
serial terminal for configuration, while the RS-232 port on the Remote Unit
allows you to connect serial devices such as touchscreens and barcode
scanners; 3) the addition of a dedicated KVM port section on the Local Unit so
you can simply and easily include a KVM switch in your installation; 4) using
inexpensive Cat 5e cable instead of bulkier, more expensive, standard cables,
for a much neater, more convenient, more reliable data transfer connection; 5)
its ability to sense the distance to the system and automatically adjust the gain
accordingly; and 6) featuring a custom ASIC to ensure the utmost in reliability
and compatibility.
(Continues on next page.)
1
CE350 / CE370 User Manual
(Continued from previous page.)
Further CE350 / CE370 key features are built-in 8KV/15KV ESD protection
and 2KV surge protection, and color adjust picture compensation pushbuttons
on the Remote Unit to adjust the picture on the remote console. Remote video
is adjusted automatically and the settings are saved.
Setup is as easy as can be – simply connect the computer system box and local
console to the Local Unit (CE350L / CE370L); run the Cat 5e cable up to 300
meters to the Remote Unit (CE350R / CE370RQ); and plug the remote console
into the Remote Unit.
2
1. Introduction
Features
Local and Remote Units connect at distances up to 300 m using Cat 5e
cable
Deskew Function (CE370 only) – automatically synchronizes the time
delay of RGB signals to compensate for distance
On Screen Display (CE370 only) – conveniently adjust video quality with
the intuitive OSD menu system
Adjustable gain control – automatically and manually adjust signal
strength to compensate for distance
Dual console operation – control your system from both the local and
remote keyboard, monitor, and mouse consoles
Built-in ASIC for greater reliability and compatibility
Auto Signal Compensation (ASC) and storage of settings
RS-232 serial ports – connect to a serial terminal, or serial devices such as
touchscreens and barcode scanners (Baud Rate 115200 bps)
Audio Enabled – supports stereo speakers and microphone
Pushbutton operating mode selection (Local Unit only) – select between
Local and Auto operating modes, with the press of a single button
Built-in 8KV/15KV ESD protection (Contact voltage 8KV; Air voltage
15KV) and 2KV surge protection
High resolution video – up to 1920 x 1200@60Hz (150 m); 1280 x
1024@60Hz (300 m) (CE370)
Superior Audio – no loss in audio quality at 300 m
Supports Wide Screen formats
Supports VGA, SVGA, SXGA (1280 x 1024), UXGA (1600 x 1200),
WUXGA (1920 x 1200) and multisync monitors; local monitor supports
DDC; DDC2; DDC2B
Hot pluggable
Rack mountable
Easy to install – no software required – connecting cables to the devices is
all it takes
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CE350 / CE370 User Manual
Requirements
Consoles
A VGA, SVGA, SXGA, UXGA, WUXGA, or multisync monitor capable
of the highest resolution you will be using on any computer in the
installation.
Note: If you connect a DDC type monitor to the Local Unit, the monitor
that connects to the Remote Unit must be able to support the highest
video resolution that the DDC monitor can provide
A PS/2 keyboard
A PS/2 mouse
Stereo microphone and stereo speakers (optional)
Computers
The following equipment must be installed on each computer that is to be
connected to the system:
A VGA, SVGA, SXGA, UXGA, WUXGA, or multisync card
A 6-pin Mini-DIN (PS/2) mouse port
A 6-pin Mini-DIN (PS/2) keyboard port
Microphone and speaker ports (optional)
Cables
For optimal signal integrity, and to simplify the layout, we strongly
recommend that you use the high quality custom KVM Cable that is
provided with this package.
Cat 5e cable is required to connect the Local and Remote CE350 / CE370
Units. Cable of a lower standard will result in degrading of the video
signal. We strongly recommend Cat 5e cable.
Maximum Cable Distances
Connection Distance
Computer to Local Unit (CE350L / CE370L) 10 m
Local Unit to Remote Unit (CE350R) 150 m
Local Unit to Remote Unit (CE370RQ) 300 m
Remote Unit (CE350R / CE370RQ) to monitor 20 m
4
Operating Systems
Supported operating systems are shown in the table, below:
OS Ver sio n
Windows 2000, 2003, 2008, XP, Vista, 7
Linux RedHat 9.0 and higher
SuSE 10 / 11.1 and higher
Debian 3.1 / 4.0
Ubuntu 7.04 / 7.10
UNIX FreeBSD 5.5 / 6.1 / 6.2
Novell Netware 6.0 and higher
1. Introduction
5