ATCOM Rainbow4(s) User Manual

Rainbow4(s) IP Phone User Manual

Version: 1.0

2014-09-04

Rainbow4(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 2

Content

Contact ATCOM ..........................................................................................5

1、 Overview of Rainbow4(s)......................................................................6

1.1、Interface ............................................................................................7

1.2、Hardware............................................................................................7

1.3、Software.............................................................................................7

1.4、Network .............................................................................................8

1.5、Management and Maintenance...............................................................8

1.6、Protocol..............................................................................................8

1.7、Compliant and Certified Standard...........................................................9

1.8、Packing list .........................................................................................9

1.9、Installation........................................................................................10

2、 Call Function .......................................................................................12

2.1、 Answer the calls................................................................................12

Make Calls...............................................................................................13

2.3、 Pre-dial............................................................................................15

2.4、 Multiple line dial-up ...........................................................................15

2.5、 Call Hold ..........................................................................................16

2.6、 Call Transfer.....................................................................................16

2.7、 Mute calls ........................................................................................17

2.8、 3-Way Conference.............................................................................17

2.9、 Hang up the phone............................................................................18

2.10、 Voicemail .......................................................................................19

3、 Keypad and GUI ..................................................................................19

3.1、Keypad .............................................................................................19

3.2、Starting ............................................................................................21

3.3、Standby............................................................................................22

3.4、 Configuration....................................................................................24

3.4.1、Status info ...................................................................................25

Basic Status ............................................................................................................................25

Details Status .......................................................................................................................... 25

Check the Status info via Web ...................................................................................................26

3.4.2、Call Features ................................................................................26

Call Forward ............................................................................................................................ 27

Call Waiting............................................................................................................................. 30

Auto Answer............................................................................................................................31

Programmable Keys .................................................................................................................32

Key as Send ............................................................................................................................40

Hotline ...................................................................................................................................40

Anonymous Call .......................................................................................................................41

3.4.3、Directory .....................................................................................42

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Local phonebook ......................................................................................................................43

Blacklist..................................................................................................................................48

3.4.4、History ........................................................................................48

Make calls from history ............................................................................................................. 48

Delete one item from history .....................................................................................................49

Check the details of history .......................................................................................................49

Add to Contact......................................................................................................................... 50

Add to Blacklist........................................................................................................................51

Delete all History’s records ........................................................................................................51

3.4.5、Message ......................................................................................51

Set Voice Mail..........................................................................................................................51

Check the voicemail .................................................................................................................52

3.4.6、Settings.......................................................................................53

Basic Settings..........................................................................................................................53

Advanced Settings ...................................................................................................................61

3.4.7、Display ........................................................................................69

Slave Contrast ......................................................................................................................... 69

Backlight.................................................................................................................................70

3.4.8、Application ...................................................................................71

4、 Advanced Feature ...............................................................................72

4.1、 Codecs ............................................................................................72

4.2、 Capture and Upgrading ......................................................................73

4.3、 Auto Upgrade ...................................................................................74

4.4、 Export & Import configuration file........................................................75

4.4.1、 Export configuration file ................................................................76

4.4.2、 Import configuration file................................................................77

4.5、 Export System log.............................................................................77

4.6、 Dial plan ..........................................................................................78

4.6.1、 Replace Rule ...............................................................................78

4.6.2、 Dial-now .....................................................................................79

4.6.3、 Area Code ...................................................................................81

4.6.4、 Block Out....................................................................................82

5、 FAQ .....................................................................................................83

5.1、 How to reset to factory ......................................................................83

5.2、 Upgrade the firmware on post mode ....................................................84

5.3、 How to make IP Peer to Peer call.........................................................84

6、 Trouble shooting .................................................................................85

6.1、 The phone is failed to register to SIP server..........................................85

6.2、 The phone is failed to gain IP address ..................................................85

6.3、 Only one party can hear from another on calling ...................................85

7、 Abbreviation .......................................................................................86

Rainbow4(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 4

Rainbow4(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to
establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and
VoIP filed; mission of creating the biggest value for IP terminals , we commit
ourselves in supplying the competitive IP phone and other terminals for IP PBX ,
softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP
solution for SMB market. We keep improving the customer’s experience and
creating the bigger value with our reliable products. Until now, our VoIP products
have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park ,
#21 Tairan 9th Rd, Chegongmiao , Futian District ,
Shenzhen China

Tel

+ (86) 755-83018618-8806

Fax

+ (86) 755-83018319

E-mail

[e-mail]

Contact Technical Support

Tel

+ (86) 755-83018618-8008

E-mail

[e-mail]

Website Address: http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

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1、 Overview of Rainbow4(s)

Rainbow4(s)

Rainbow4(s) with Rainbow ET

1.1、Interface

Power Input

DC 5V-2000mA or PoE

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LAN Port

RJ45

PC Port

RJ45

EXPAN Port

RJ45

Headset

Jack

RJ9

Handset

Jack

RJ9

1.2、Hardware

LCD

480x272 4.3” TFT

FLASH

64M

RAM

64M

Rainbow4 262MHz Dual-Core

CPU

Rainbow4s 393MHz Dual-Core

LED Indicator

1 Status Light , 4 line indicators, 8 BLF indicators, 1
voicemail indicator, 1 headset indicator, 1 mute indicator

Rainbow ET

Expansion

Module

16 programmable keys on each Rainbow ET.

1.3、Software

 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP lines registration
 STUN
 Jitter Buffer, VAD,CNG
 G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729,

Lin16-16, iLBC

 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（Inband, RFC2833, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous

call, Dial plan, IP call
 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed
calls

 Auto update via HTTP, FTP, TFTP, PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, VPN

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 WEB access with different login level
 Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian,

Portuguese, Russian, Spanish, Turkish

1.4、Network

 LAN/PC：Support Bridge mode
 Support VLAN
 Support L2TP VPN
 Support DHCP、STATIC、PPPoE
 Primary/Secondary DNS Server
 Support QoS
 Web access via HTTP & HTTPS

1.5、Management and Maintenance

 Support safe mode and firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log

1.6、Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 PPPoE: PPP over Ethernet
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,

RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol

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1.7、Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU
 Comply with ROHS in China


 Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C
 Humidity: 10 to 90% no dew

1.8、Packing list

Model

Rainbow4(s)

Telphone

1 Unit

Handset

1 Unit

Handset cable

1 Unit

Stand bracket

1 Unit

Power adapter

Optional

Network Cable

1 unit，1.5 meters

CD (User mnuaal)

1 Unit

Rainbow ET

Optional

Headset

Optional

1.9、Installation

Rainbow4(s) is able to be connected with network via LAN port. Under the Bridge
mode, other devices (Laptop, IP phone) is able to access network via the PC port
of Rainbow 4(S).

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1、 Stand bracket installation instruction

A. Put the bottom side of the IP phone upside and press one-side joints of stand
bracket into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:

C. It is the right picture after fixing the stand bracket below:

D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand
bracket

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2、 Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding
ports as below picture and press them to the slots on the stand bracket.

2、 Call Function

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2.1、 Answer the calls

When there is an incoming call, phone will remind user with ringing. There are 3
ways to answer the call:

A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back
the handset. When you are talking with the handset and want to switch to speaker

or headset mode, please press key or key, and then put down
the handset.

B. Answer by speaker

Press key and talk with callers by built-in Micro-phone and Speaker. If you

want to hang up, please press key again. Switch calling or talking into

handset mode by lifting the handset under speaker mode. Press key will
switch calling or talking into headset mode.

C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an

incoming call, press and talk with the caller. If you want to hang up,

please press again. Pressing can change calling or talking into
speaker mode, and lifting the handset switches to handset mode.

Make Calls

A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from
line1 to line6 by pressing the line key beside the LCD). Press soft key "Send" to
dial the number. When you hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called
should be ringing. If the called party answers this calling, the call is established
and the calling timer is started immediately.

B. Use the speaker

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Press key, the LCD will show the current lines (user is able to switch from

line1 to line6 by pressing the line key beside the LCD). Input the phone number
and press soft key "Send" to dial the number. When caller hear the tones of
“du~~du~~” and the phone number your dialed is being displayed on the LCD, the
phone at the side of being called should be ringing. If the called party answers this
calling, the call is established and the calling timer is started immediately.

C. Use the headset

Press Key, the LCD will show the current lines (user is able to switch
from line1 to line6 by pressing the line key beside the LCD). Input the phone

number and press soft key "Send" to dial the number. When caller hear the tones
of “du~~du~~” and the phone number your dialed is being displayed on the LCD,
the phone at the side of being called should be ringing. If the called party answers
this calling, the call is established and the calling timer is started immediately.

D. Dial from phone book

1. Press key to enter the menu and choose “Directory” option. Press

"Enter" soft key and then find the contact person by navigation keys. When
the certain contact person is highlighted, press "Dial" or just pick up the
handset to call this number.

2. Pick up the handset, press "Directory" soft key, then find the contact person
and press "Dial" soft key.

3. Pick up the handset, press and enter “Directory”, then find the contact
person and press “Dial” soft key.

E. Dial from call history

1. Press key to enter the menu and choose “History” option, then select

one of call history entry, and press "Dial" soft key or pickup the handset to call
this number.

2. Pickup the handset, press "History” soft key, then select one of call history
entry, and press "Dial" soft key to call this number.

3. Pickup the handset, press and enter “Call History” ,then select one of call
history entry, and press "Dial" soft key to call this number.

2.3、 Pre-dial

It’s a method to dial a phone number immediacy at standby mode.

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The method is as below：
A、Dial-up the phone number at standby mode

B、Press soft key "Dial" or Pick up the handset or Press or to

send out the number.

2.4、 Multiple line dial-up

Rainbow4(s) supports 6 SIP lines. That means user can register 6 different sip
accounts simultaneity. User is able to choose line1, line2, line 3 , line 4, line 5 or
line 6 by pressing corresponding line key. Line 1 or the 1st Line registered
successfully under idle is the priority to pick up the calls.
Rainbow4(s) maximum supports 24 concurrent calls, that means 24 calls can be
setup on each of single line, but the total number of concurrent calls on all lines
can not more than 24. When there is an incoming call to another line, LCD will
show the incoming phone number and line LED will be blinking in green. User is
able to press the corresponding line key or press soft key "Hold" the current line
on which you’re talking then press “Answer” to receive the incoming call from
another line.
Pick up a new incoming call while on calling: When a new incoming call happened

on the being occupied line, press the key or to check details of the new
incoming call, and press the soft key “Answer” on GUI to pick up the new call. The

current calling will be hold after the new call picked up. When a new incoming call
happened on another idle line, the source phone number of new incoming call will
be displayed on the Screen and the LED of corresponding line key will be fast
blinking (Green), Press the corresponding line key to pick up the new call, Or Press
the soft key “Hold” to hold the current call and then press “Answer” key to pick
up the new call.
Make a new call while on calling: To make a new call on a being occupied line,
Press the key “Hold”, then input the destination phone number and press the key
“Dial”, or Press the soft key “New”, then input the destination phone number and
press the key “Dial”. To make a new call on an idle line, press the corresponding
line key, input the destination phone number and press the key “Dial”.

2.5、 Call Hold

The current calling will be hold by pressing soft key “Hold” or , and the

held call will be resumed after pressing soft key “Resume” or or the

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corresponding line key. Even on 3-way conference calling, the conference will be
held after pressing “Hold” key, and be resumed to 3-way conference after
pressing “Hold” Key again. Remember the conversation is still on hold without
being ended even if hung up under the status of hold.

2.6、 Call Transfer

1. Attended call transfer

The attended transfer allows user to call a third-party before transferring the
calling.
While calling, press the "Transfer" soft key to hold the current call and dial the
target number you want to transfer to on the activated line and press “Send” soft
key to call that number. After the target party answers the call, press "Transfer"
soft key again to complete the transfer.
If the target number has been setup in the current BLF list, and you have already
finished the necessary setup on Webpage of Rainbow4(s), there is an easier way to
complete the attend transfer. While calling, press the corresponding BLF key of the
target number and then press the "Transfer" soft key, the attend transfer will be
achieved.
Setup BLF list with attend transfer functions on Webpage:

“Phone” → “Features” →”Transer Settings” →”Transfer Mode via DSS Key
(Attend Transfer”

2. Blind call transfer

The blind transfer allows user to transfer a call without speaking to the third party.
On the user side, the call will be ended as soon as the target phone number is
dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft
key, input the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already
finished the necessary setup on Webpage of Rainbow4(s), there is an easier way to
complete the Blind transfer. While calling, press the corresponding BLF key of the
target number, the blind transfer will be achieved.
Setup BLF list with blind transfer functions on Webpage:

“Phone” → “Features” →”Transer Settings” →”Transfer Mode via DSS Key
(Blind Transfer”

2.7、 Mute calls

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The input audio will be not transmitted to peer phone after pressing key,

and the phone will be muted even switched among different modes of speaker,

handset and headset. To un-mute, just press key again.

2.8、 3-Way Conference

1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number

and then press the softkey “Dial” or press the soft key “Conf” and press the
corresponding BLF key to invite the 3rd party to join a conference call.

2. After the third party answers the call, pressing "Conf" key again to establish

the 3-way conference

3. The initiator of 3-way conference can press the soft key "Hold" to hold the

conversation with other two parties, and press “Resume” to back to 3-way
conference.

4. If the initiator hangs up the call or press the soft key “End Conf”, the

conference will be ended and the calling between the other two parties will be
hung up as well.

5. The initiator of 3-way conference can press the soft key "Split" to separate the

conference call, and the calling between initiator and the other two parties are
still active but under the status of Call hold.

6. After split the 3-way conference, press the soft key “More” and then press the

softkey “Join” to resume the 3-way conference or press the softkey “Conf “ to
setup a new 3-way conference call.

2.9、 Hang up the phone

1. Softkey hang up

While on calling, press the softkey “End Call” to hang up.

2. Handset hang up

Put back the handset at handset mode, the current calling will be hung up.

3. Speaker hang up

Press key at speaker model, the current calling will be hung up.

4. Headset Hang up

Press key at headset model, the current calling will be hung up.

5. Hang up one line call

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Press the hook to hang up the current calling when 2 calls happened
simultaneously.

2.10、 Voicemail

Rainbow4(s) has a key for entering voicemail box and indicating new

voicemail. Press key to enter the menu to configure voicemail number if

you have never configured it previously. Otherwise, the voicemail number will be
called after pressing it.

3、 Keypad and GUI

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3.1、Keypad

Description of the keys and Screen

5

3

467

8911

10

ItemName or Icon

Description

1

Line Key and Status

Indicator

Programmable keys with built-in Red/Green dual­color LED lights to indicate different status of each
line,
 Green on always——the current line is being

occupied

 Green fast blinking——A new incoming call on

the current line

 Red on always——The remote end of SLA is

busy

 Green slow blinking—Calling on the current

line has been hold by the remote end

 Red slow blinking —— Calling on the current

line has been hold by local end.

2

Enter/Quit Menu

1

2

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3.2、Starting

All lights will be on (Red) at the moment when the phone powered on, and then
light off in the following One second. And then the phone turns to standby status in
about 50 seconds.

Access & Manage the Voicemail

Mute

Make a call or answer a call on headset

Hold/Resume a call

Re-dial the latest dialed phone number

3

Main LCD Display

Display Calling details, Message, Softkey, Time,
Date and other info.

4

Softkey

Press to select a function which displayed at the
softkey zone of screen. Display all optional
functions at the last line of LCD screen.

5

Dial pad

Entering numbers or characters.

6

Adjust the volume
(speaker/handset/headset/ring). Volume level will
be displayed on LCD when pressing volume key.

7

Pick up and hung up under the speaker mode.

8

Status Indicator

The Status Indicator (LED) will be Red slow
blinking when new incoming call or Voicemail.

Allow users to navigate (left, right, up, down).

Press can enter “Directory”. Press can
enter “History”.

Confirm users’ operation and show status when
Rainbow2 is idle.

9

Cancel users’ operation.

10

Memory Key and

Status Indicator

Aside the BLF LCD display, Programmable keys
with built-in Red/Green dual-color LED lights to
indicate different status：

 Off——The account is unregistered
 Green on always——The account is idle.
 Red on always —— The account is being

occupied.

 Red fast blinking——The account is ringing.

11

BLF LCD Display

Display the content of each programmable key.

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3.3、Standby

2

1

7

6

543

Area Item

Description

1

Status: to indicate the call status

2

Time

3

Background

4

Softkey： “History”，“Directory”，“Forward”，“DND”

5

Indication info：DND (on)、Missed calls, Call Forward (on) and

Network Status (unavailable).

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6

Time, Date

7

Programmable keys (Line Keys in default)

Icon on Standby UI

Icon

Description

The account is registered successfully, and displayed in the
Area 7.

The account is not registered successfully, and displayed in
the Area 7.

The line is being occupied for dialing, and displayed in the
Area 7.

The line is on calling, and displayed in the Area 7.

New incoming call, and displayed in the Area 7.

Call hold, and displayed in the Area 7.

3-way conference calling, and displayed in the calling UI.
Call being hold, and displayed in the calling UI.

Unavailable Network, and displayed in the Area 5.

Calling via handset, and displayed in the Area 1.

Calling via Speaker, and displayed in the Area 1.

Calling via headset, and displayed in the Area 1.

WiFi Signal indicator, and displayed in the Area 1.

Call Forward is activated，and displayed in the Area 1.

New Voicemail, and displayed in the Area 1.

Volume turn to be “0” ，and displayed in the Area 1.

Auto-Answer is activated，and displayed in the Area 1.

DND is activated, and displayed in the Area 1.

3.4、 Configuration

Press the key to enter the Main Menu：

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Move the cursor via navigation key and press the softkey “Enter” or input the
corresponding Number key Select the item of Main Menu：

Number Key “1”

Enter “Status”

Number Key “1”

Enter “Feature”

Number Key “3”

Enter “Directory”

Number Key “4”

Enter “History”

Number Key “5”

Enter “Message”

Number Key “6”

Enter “Settings”

Number Key “7”

Enter “Display”

Number Key “8”

Enter “Application”

3.4.1、Status info

It’s able to check the status info via LCD Display or Web.
And the basic status and details status will be optional displayed on LCD display

1. Basic Status——IP address、MAC address、Firmware version。

2. Details Status——Network info、Production info and Account info in details.

Basic Status

You’re able to check the basic status in both ways as below：

1. Press the key on standby.

2. Press the key and select the “Status” of Main Menu.

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Details Status

Select “More” and then press the soft key “Enter” to check details info.

Press the soft key “Enter” to check status info, and “Back” to return the Basis
Status page.

Check the Status info via Web

1. Check the IP address of IP phone；

2. Type the IP address on a web browser；

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3. Input the username and password, the default user and password for

Administrator is (admin, admin), for general user is (user, user), and then press
“Enter”.

4. By default, the Status info will be displayed.

3.4.2、Call Features

In this part, we will introduce the following content:

 Call Forward
 Call Waiting
 Auto Answer
 Programmable keys
 Key as send
 Hotline
 Anonymous Calls

Call Forward

“Call Forward” includes “Always Forward”, “Busy Forward”, “No Answer Forward”.
“Always Forward” has the highest priority, and “Busy Forward” has the same
priority as “No Answer Forward”, that means once the function of “Always
Forward” is activated, other call forward features will be unavailable.

Any type of Call forward feature is activated, the Icon will be indicated on the

LCD Display, and the soft key “Forward”(at the bottom line of LCD display) will
turn to be “-Forward”.

Always Forward

All incoming calls will be forwarded to target phone number once the “Always
Forward” activated, setup this feature as follow：

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Item

Operation

Description

Always

Press the key 、 or
the soft key “Switch” to
setup

Switch on or Switch off the
feature. “Enable”mean this
feature is enabled，“Disable”mean
this feature is disabled .

Forward to

The Number key, “*” key,
and “#”are permitted to be
input.

Setup the target phone number
which all incoming calls
transferred to

On Code

The Number key, “*” key,
and “#”are permitted to be
input.

The feature code to enable all
incoming calls forward, the phone
will send the feature code directly
to open all incoming calls forward

Off Code

The Number key, “*” key,
and “#”are permitted to be
input.

The feature code to disable all
incoming calls forward, the phone
will send the feature code directly
to close all incoming calls forward

Busy Forward

It means the phone is busy once the phone is not at standby mode. Setup this
feature as below:

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Item

Operation

Description

Busy

Press the key 、
or softkey “Switch” to
setup

Switch on or Switch off the feature.
“Enable”mean this feature is
enabled，“Disable”mean this feature
is disabled.

Forward to

The Number key,
“*”key, and “#”are
permitted to be input.

Setup the target phone number
which all incoming calls transferred
to

On Code

The Number key,
“*”key, and “#”are
permitted to be input.

The feature code to enable busy calls
forward, the phone will send the
feature code directly to open busy
call forward

Off Code

The Number key,
“*”key, and “#”are
permitted to be input.

The feature code to disable busy
calls forward, the phone will send the
feature code directly to close busy
call forward

No Answer Forward

All incoming calls will be forwarded after time out, once the feature of “No Answer
Forward” is activated. Setup this feature as below,

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Item

Operation

Description

No Answer

Press the key 、
or softkey “Switch” to
setup

Switch on or Switch off the
feature. “On”mean this feature is
activated，“Off”mean this feature
is unactivated .

Forward to

The Number key, “*”key,
and “#”are permitted to
be input.

Setup the target phone number
which all incoming calls
transferred to

After Ring

Time

Press the key 、
or softkey “Switch” to
setup

Setup timer for no answer status.
All incoming calls will be forwarded
after time out once Call forward
when no answer activated.

On Code

The Number key, “*”key,
and “#”are permitted to
be input.

The feature code to enable no
answer call forward, the phone will
send the feature code directly to
open all incoming calls forward

Off Code

The Number key, “*”key,
and “#”are permitted to
be input.

The feature code to disable all
incoming calls forward, the phone
will send the feature code directly
to close all incoming calls forward

Setup Call Forward Via Web

Set Call Forward via web: Phone→Features→Forward.

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Call Waiting

The feature of “Call Waiting” is available by default. If switch off this feature,
whatever multiple SIP accounts had been registered successfully, only one single
active calling is permitted (for example Dialing, Ringing, Calling, Holding).

Item

Operation

Description

Call Waiting

Press the key 、
or softkey “Switch” to
setup

Switch on or Switch off the
feature. “Enable”mean this
feature is enabled，“Disable”mean

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this feature is disabled.

Call Waiting

Tone

Press the key 、
or softkey “Switch” to
setup

Switch on or Switch off the prompt
playing. “Enable”mean this
feature is enabled，“Disable”mean
this feature is disabled .

Setup call waiting via web: “Phone”→ “Feature”→ “General information”→ “Call Waiting”.

Setup call waiting Tone via web: “Phone”→ “Feature”→ “Audio Settings”→ “Call Waiting Tone”.

Auto Answer

The feature of “Auto Answer” is switched off by default. All incoming calls will be
answered automatically when the phone is standby once “Auto Answer” is
activated. “Auto Answer”when the phone is under “on Calling” status.

The Icon will be indicated once “Auto Answer” is available。

Setup “Auto Answer” via Web：“Phone”→”Feature”→”General

information”→”Auto Answer”

Programmable Keys

Theprogrammable keys include Line keys, Memory keys (aside the BLF LCD
Display). Programmable feature keys and Soft key on Standby UI.
Press the programmable key for 2 seconds, you’re able to modify the feature of
each programmable key.

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All programmable keys has been classfied as “N/A”, “Line Key”, “BLF”, “Key
event”, “Speed dial”，“Intercom”
And the “Key Event” has been classfied as
“Conference”,“Hold”“DND”,“Redial”,＂Call return”, “Pickup”, “Call Park”,“DTMF”,
“Directory”.
Commments：

N/A

N/A means this key is not permitted to be set as a programmable key.

Line key

Display the account informantion, press it for making a call, answering incomming
calls,call hold and resume.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or

、 to modify, the optional value is Account 1 to 6.

Account name

modifiable.

SIP Server

The SIP server of each Account ID, non-modifiable. If not set
any value for some account ID, the account name will be null.

BLF

Indicate the status of monitored account. Once set the BLF key with Pickup
feature, user is able to answer the incoming call to the monitered account by
pressing the corresponding BLF key. If the monitored account is idle, press the
corresponding BLF key for spead dial.

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Item

Description

Account ID

To display the account ID, press the soft key “Switch” or

、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED，for example“blf”

Value

The phone number will be monitored by this key. For
example, if user want to monitor the phone number (6070),
please set “6070” here.

Extension

This code must be setted for pickup, and this code provide by
Server. If the code is not matched by Server, the feature of
pickup will not work.

Conference

The 3-way conference will be setup by pressing the key “Conf” while on calling. For
more info, please refer to Chapter 2.8。
The configuration item Label is a name to identify the key on LED, can be set as
“conference”.

Hold

The same feature as the key .For more info, please refer to Chapter 2.5.

The configuration item Label is a name to identify the key on LED, can be set as
“hold”.

DND

Press this key will switch on or switch off the feature of “DND”.
The configuration item Label is a name to identify the key on LED, can be set as
“DND”.

Redial

The same feature as the key .

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The configuration item Label is a name to identify the key on LED, can be set as
“redial”.

Call return

Automatically dial the latest phone number in history.
The configuration item Label is a name to identify the key on LED, can be set as
“return”.

Call Pickup

Press this key to pick up if new incoming call to the monitored phone number.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or

、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED, for example“pickup”

Value

The phone number monitored for pickup

Reminding：This code must be set for pickup, and this code can be set via Web
only.
Set the Pickup code as follow：
Set the pickup code for one single Account: Account→Advanced→Select an

account to be configured→Directed Call Pickup Code.
Set the pickup code for all Accounts：Phone→Features→Call Pickup→Direct Call
Pickup、Direct Call Pickup Code（Direct Call Pickup should be set as
Enable）.

Call Park

Press this key while on calling, the phone will dial the specified phone number,
user will receive a code on the phone prompt, and then press the soft key
“Transfer”, the current calling will be parked successfully. At this moment, user is
able to continue the parked calling with any other phones which registered on the
same SIP server by dialing the code which user have received.

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Item

Description

Account ID

To specify an account to park the call, press the soft key

“Switch” or 、 to modify, the optional value is
Account 1 to 6.

Label

To identify this key on LED, for example as “park”.

Value

The code for pickup the parked call and it is provided by SIP
server.

DTMF

Press this key while on calling, the phone will send the configured “Value”
automatically.

Item

Description

Label

To identify this key on LED, for example “DTMF”.

Value

The value sent to remote end while on calling.

Directory

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Press this key to access Directory.
The configuration item Label is a name to identify the key on LED, can be set as
“phonebook”.

Speed Dial

Press this key while standby state, the specified target phone number will be dial
from the specified account.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or

、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED, for example “speeddial”

Value

The target phone number for speed dial

Intercom

Press this key when the phone is idle, the phone will dial the specified “Value”, and
the remote end will answer the call automatically.
Note: This feature is supported by specified servers only.

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Item

Description

Account ID

To display the account ID, press the soft key “Switch” or

、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED, for example “intercom”.

Value

The target phone number for Intercom

The programmable key configured via web included Memory Key, Line Key,
Programmable Feature Key, and Feature key of expansion module.

Key as Send

The key “Key as Send” has the same function as the soft key “Dial”.

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Reminding: This key is not available while pre-dial. It’s the only way to press the
soft key “Dial” or pickup the handset to finish pre-dial.
The default value is “#”, and it could be set as “*”. If set the value as “disable”, it
means the function “Key as Send” is forbidden.
Set “Key as Send” via web ：Phone→Features→General Information→Key As

Send.

Hotline

Once “Hotline” has been set, the phone will automatically dial the hotline via the
1st available line if the phone stay in the standby status exceed the specified
waiting time and there is no input (or input something and then all deleted).

Item

Description

Hotline

Set up the hotline number, the value is null by default.

Hotline

timeout

Set up the timeout for hotline activation，4 seconds by
default.

Set hotline via web: Phone→Features→General Information→Hotline.
Set Hotline Time-out(secs) via web: Phone→Features→General

Information→Hotline Time-out(secs).

Anonymous Call

This function includes making anonymous calls and blocking all anonymous calls.
If switch on the feature “Anonymous call”, all outgoing calls will be displayed as
anonymous call in the remote end.

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If switch on the feature “Rejection”, all incoming anonymous calls will be blocked
automatically.

Item

Operation

Description

Accounts

press the soft key “Switch”

or 、 to modify,

Select the Account for
anonymous call.

Anonymous

Call

press the soft key “Switch”

or 、 to modify,

Switch on/off the feature of
making anonymous calls.

Call On Code

The Number key, “*”key, and
“#”are permitted to be input.

Set the feature code to turning
on anonymous call, the phone
enables anonymous call by
sending the feature code to the
server

Call Off Code

The Number key, “*”key, and
“#”are permitted to be input.

Set the feature code to turning
off anonymous call, the phone
disables anonymous call by
sending the feature code to the
server

Rejection

press the soft key “Switch”

or 、 to modify

Switch on/off the feature of
blocking anonymous calls.

Reject On

Code

The Number key, “*”key, and
“#”are permitted to be input.

Set the feature code to turning
on anonymous call rejection,
the phone enables anonymous
call rejection by sending the
feature code to the server

Reject Off

Code

The Number key, “*”key, and
“#”are permitted to be input.

Set the feature code to turning
off anonymous call rejection,
the phone disables anonymous
call rejection by sending the
feature code to the server

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Set Anonymous Call via web：Account→Basic→Select the
Account→Anonymous Call.
Set Anonymous Call Rejection via web：Account→Basic→Select the
Account→Anonymous Call Rejection.

3.4.3、Directory

The content of Directory includes local phonebook and blacklist. Enter Directory as
follow,

1. Press the soft key “Directory” when the phone is standby

2. Press the navigation key

3. Press the menu key , and then select “Directory”

Configure the “Directory” via Web：

All operations on Directory via Web will be not active until click “Save”. When too
much item existed in the Directory, it will be an easy way to search by keyword
about name, Office Number, Mobile Number or other Number. The exactly
matched item will be listed, otherwise you will be prompted “Not find the specified
contact”.

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Local phonebook

Name and phone number are permitted to be saved into the local phonebook, and
up to 400 items. It’s able to add new contact, edit or delete exist contact or dial,
also move the item to blacklist.

Make calls from directory

Path to set on the phone: →Directory→Local Contacts→Select the

record→Dial。

If only one phone number saved with the selected contact person, the phone
number will be dialed while calling the contact person.

If multiple phone numbers saved with the selected contact person, user must
select one of the phone numbers for dialing while calling the contact person.

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Add new contact

Path to add new contact on the phone： Press →Directory→Local

Contacts→Add.

Item

Operation

Description

Name

Input by number
keys,”*”or “#”key,
change the input­method via pressing
the soft key “abc”

It’s used to identify different phone
numbers. Any reduplicated names
are not permitted in the directory.

Office

Mobile

Other

Input by number
keys,”*”or “#”key,
change the input-

You can save three numbers at
most. While calling a contact person
in directory, the phone will redirect
to the page that to select one

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the soft key “abc”

number to dial when multiple
numbers are saved for one contact
record

Account

Press the key

、 or the soft

key “Switch” to
modify the account ID.

It’s used to bundle each item with

the corresponding account, and the
optional value is “Auto” or “Account
1” to “Account 6”. “Auto” means the
1st available account will be
selected.

Ring

Press the key

、 or the soft

key “Switch” to modify
the account ID.

It’s used to bundle each item with
the corresponding ringtone, and the
optional value is “Auto” or “Ringtone
1”to “Ringtone 10”. “Auto” means
the default ringtone will be played if
new incoming call happened,
otherwise the selected ringtone will
be played.

Photo

Only for preview. It’s
available for
modification via Web
only.

To identify a contact item by a
specified image.

Add new contact via web：Contacts→Contacts→Input messages→Add→Save.

Edit the contact

User must re-edit the contact item while updating one item of local phonebook.

Path to edit the contact on the phone：Press →Directory→Local

Contacts→Select the item to edit→Option→Edit→OK.

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Edit the contact item via Web: Contacts→Contacts→click on the item to
edit→modify messages→Click “Edit”→Click “Save”.

Delete the contact

Path to delete the contact on the phone： Press →Directory→Local

Contacts→Select the item to delete→Option→Delete→OK→OK.

Press the soft key “Cancel” at the Warning UI to stop deleting.
Delete the contact item via web: Contacts→Contacts→Select the item to

delete→Click on “Delete” →Click on “Save”.

Move to blacklist

Path to move to blacklist on the phone： Press →Directory→Local

Contacts→Select the item to move→Option →Move to Blacklist →OK→OK.

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Press the soft key “Cancel” at the Warning UI to stop this operation.
Move the contact item to blacklist via web ：Contacts→Contacts→Select the

item to move to blacklist→Click on “Move to black List”→Click on “Save”。

Blacklist

The purpose of blacklist’s feature is to block the phone number inside blacklist to
call the host phone number, but it’s available for the hosted phone number to call
any phone number in the black list.
The most operation of blacklist is the same as local phonebook except for the
feature “Move to Contacts”, it means moving an item of blacklist to local
phonebook to resume the phone number to dial the host phone number normally.

3.4.4、History

It includes the dialed, answered, missed and transferred items, maximum 400
items.
User is able to review or delete any item of the history on the phone. And enter
“History” in below ways:

1. Press the key

2. Press the key , then select “History”

3. Press the soft key “History” while phone is under standby status

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When any operations above is done, details info of all recent history will be listed
on LCD display, include the type of each item, the name of contact person, date
and time.
Also, user is able to check the detail info of call history via Web, but only review
operation is allowed while accessing via web.

Make calls from history

Path to make calls from history on the phone：Enter history UI→Select the item
to dial→Dial.

Delete one item from history

Path to delete one item from history on the phone：Enter history UI→Select the
item to delete→Delete.

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Check the details of history

Path to check the details of history on the phone：Enter history UI→Select the

item to check→Option→Detail→Press or “OK”.

Add to Contact

1. Enter “Call History”→Select the target item→Option→add to

Contact→Press the key or soft key “Confirm”.

At this moment an “edit” page will be popped up.

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The item of “Office”, “Mobile” and “Other” are able to be switched over between
“Old Number” and current number. If the being operated item had been saved
already in the directory, “Old Number” will be the previous value, otherwise “Old
Number” will be null. The UI page of “Add to Blacklist” is the same as above.

2. Modify the contact name, phone number and ringtone.

3. Press the key or soft key “Saved” to save the modification, press the

key or soft key“Cancel”to Cancel the modification.

Add to Blacklist

For more info about this operation, please refer to Add to Contact.

Delete all History’s records

Path to delete all history’s records on the phone：Enter History

UI→Option→Delete all→Press or “OK”.

3.4.5、Message

User will benefit from the feature of voicemail when they’re not available to answer
an incoming call or missed some incoming calls. However this feature must be
supported by Server. Voicemail must be set up before using it.
Set the voicemail via Web: Account→Basic→Select an account to

configure→Voice Mail.

Sometimes the voicemail push can’t be reached in time, because the configuration
problem with Server, you must configure some related parameter via Web to make
the phone automatically send its request to Server for getting voicemail info.
Set “Subscribe for MWI” via web： Account→Advanced→Subscribe for MWI.
Set “MWI Subscription Period(secs)” via web：Account→Advanced→MWI

Subscription Period(secs).

Set Voice Mail

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There is 3 different methods to set up the voicemail,

1. Press the key after factory set

2. Press the key for a while

3. Press the key →Select “Message”→Setup Voicemail

Check the voicemail

User is able to check voicemail in below ways:

1. Setup voicemail number→Press the key

2. Press the key →Select “Message” →“New Voicemail”

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Select the account with “N new N old mail”, and press the soft key “Connect”, the
corresponding voicemail will be connected.
Select the account with “Unregistered”, and press the soft key “Connect”, the
setting page of Voicemail will be popped up.

3.4.6、Settings

Basic settings and Advanced settings will be introduces in this part,
Basic settings：

 Language
 Time & Date
 Time & Date Format
 Ring tones
 Headset Memory Mode

Advanced settings:

 Accounts
 Set Password
 Network
 Reset to factory

Basic Settings

Language

Rainbow4(s)supports multiple language, to modify the language, please press the

key →Setting→Basic setting→Language→Select the target language

and press the soft key “Save”.

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Set language via web：There is a drop-down box at the top left corner of
webpage，choice one kind of language and click, the language will take effect
immediately.

Time &Date

Time & Date will be displayed at the standby page of Rainbow4(s)，and these info
will be related with all process of IP phone. “Time & Date” can be gained by NTP
Server automatically or set manually.

NTP Setting

Path to set on the phone：Press →Settings→Basic Settings→Time &

Date→NTP Settings.

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Item

Operation

Description

Time Zone

Press the key 、 or　soft

key “Switch” to modify it.

Select the correct Time
Zone for the IP phone.

NTP Server

Key in the IP address of domain
name by the number
keys,”*”,”#”

Specify the NTP Server

Secondary NTP

Server

Key in the IP address of domain
name by the number
keys,”*”,”#”

Specify the standby
NTP Server

Daylight-Saving

Time

Press the key 、 or　soft
key”Switch” to modify it.

Optional: “Off”,
“Auto” or “Manual”.
And “Manual” mean
user must set this via
web.

Set NTP via Web：Phone→Preference.

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Item

Operation

Description

Time Zone

Click drop-down box
to select

Set a time zone matches condition

Primary NTP

Server

Manual input

The primary NTP server that
provide time and date

Secondary NTP

Server

Manual input

The secondary NTP server that
provide time and date

Update

Interval(secs)

Manual input

The interval that the phone gains
time and date from NTP server

Daylight

Click drop-down box
to select

A switch to control the status that
whether to enable the daylight or
not

Fixed Type

Radio content

Daylight fixed type, only the
specified items are configurable

Start Month

Click drop-down box
to select

The month that the daylight rule
begins taking effect

Start Date

Manual input

The day that the daylight rule
begins taking effect

Start Hour of

Manual input

The hour of day that the daylight

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Day

rule begins taking effect

Start Day of

Week

Click drop-down box
to select

The day of week that the daylight
rule begins taking effect

Start Week of

Month

Click drop-down box
to select

The week of month that the
daylight rule begins taking effect

Stop Month

Click drop-down box
to select

The month that the daylight rule
stops taking effect

Stop Date

Manual input

The day that the daylight rule
stops taking effect

Stop Hour of

Day

Manual input

The hour of day that the daylight
rule stops taking effect

Stop Day of

Week

Click drop-down box
to select

The day of week that the daylight
rule stops taking effect

Stop Week of

Month

Click drop-down box
to select

The week of month that the
daylight rule stops taking effect

Offset(minutes)

Manual input

The offset time that daylight rule
takes effect

Manual Settings

Path to set on the phone：Press →Settings→Basic Settings→Time &

Date→Manual Settings.

Item

Operation

Description

Year

Key in “Year” with the
number key, “*”and “#”

Month

Key in “Month” with the
number key, “*”and “#”

Day

Key in “Day” with the
number key, “*”and “#”

Date info

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Hour

Key in “Hour” with the
number key, “*”and “#”

Minute

Key in “Minute” with the
number key, “*”and “#”

Second

Key in “Second” with the
number key, “*”and “#”

Time info

Set the Time & Date manually via web：Phone→Preference.

Item

Operation

Description

Manual Time

Click the drop-down
box to select

A switch to control the status
whether to enable the manual time
or not

Date

Manual input, click
“Generated Date” to
gains date from the
computer

Set date manually

Time

Manual input, click
“Generated Time” to
gains time from the
computer

Set time manually

Time & Date Format

Path to set on the phone：Press →Settings→Basic Settings→Time &

Date Format.

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Item

Optional

Example of result

12 hour

03:30pm

Clock

24 hour

15:30

WWW MMM DD

Tuesday Oct. 16

DD-MMM-YY

16–Oct.-14

YYYY-MM-DD

2014-10-16

DD/MM/YYYY

16/10/2014

MM/DD/YY

10/16/14

DD MMM YYYY

16,Oct.,2014

Date

WWW DD MMM

Tuesday,16,Oct.

Set the Time & Date Format via Web：Phone→Preference

Ring tones

10 different ring tones have been provided by Rainbow4(s) for selection. Path to

set on the phone：Press the key →Settings→Basic Settings→Ring

tones。

For the selected ringtone，there is a dot inside the circle. Press the key 、 to
select other ringtone for playing.

Set ring tones via Web：Account→Basic→Ring tones.

Headset Memory Mode

Headset memory mode can be used to control the default device to make or
answer calls. This function is disabled by default, which means the phone will
communicate with others by hand-free when pre-dial or making calls from history

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or directory, and so is the situation that pressing “Answer” soft key to accept an
incoming call. Once this function is enabled, the phone will make or answer calls

by headset. Long press can change the status of the “Headset Memory

Mode”.
This function can be configured on the phone only:

Press →Settings→Basic Settings→Headset Memory Mode.

Advanced Settings

Password will be requested while accessing the page of “Advanced Settings”. This
password is the same as the user’s(“admin”) to access.

Accounts

Up to 6 accounts supported by Rainbow4(s), path to set the account info on

phone：Press →Settings→Advanced Settings→Input

password→Accounts.

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Status

Description

Empty

The account has not been configured yet

Registered

The account has been registered already

Register

Failed

The account is register failed

Disabled

The account is disabled

Select the account and press the soft key “Enter” to access the page of account
setting.

Item

Description

Activation

The status of account，the default is “Enable”，if set this as

“Disable”, the account will be forbidden.

Lable

It will show on the phone, can skip this item

Display Name

Parameter that in the SIP, if the SIP Server is supportable,
this name will show on the phone of callee

Register

Name

The register ID, supplied by SIP Server, can skip this item

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User Name

Account ID

Password

Password for account

SIP Server

The address that accounts needed to register from

Outbound

Status

The status of Outbound Server, “off” by default

Outbound

Proxy

IP address of Outbound Agency

Stun Status

The status of Stun Server, “off” by default

Stun Server

IP address of Stun Server

Configure account via web：Account→Basic

Set Password

The password for Advanced Settings also is used for Web access as the role

“admin”.Path to set password on phone: Press →Settings→Advanced

Settings→Input password→Set Password.

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Item

Description

Current PWD

The current password for web access as the role of “admin”,
it’s “admin” by default.

New PWD

To set the new password, blank is acceptable.

Confirm PWD

Input the new password again, to confirm the new password.

Set password via Web：Phone→Security.

Network

Path to set network parameters on phone: Press →Settings→Advanced

Settings→Input the password→Network.

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LAN Port

Connect the phone with local network via LAN port, to gain IP address in 3 ways:
DHCP, Static, PPPoE. Set the LAN port via Web：Network→ Basic.

DHCP

The phone gains IP address via DHCP by default.

STATIC IP

If the phone gains IP address via Static IP, user must input the IP address info
manually.

PPPoE

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If the phone gains IP address via PPPoE, user must input user name/password of
PPPoE, and PPPoE server or ISP support will be requested in this way.

PC Port

Only bridge mode support by PC port.

VLAN

The feature of VLAN must be supported by network switch, and by default this
feature it’s not activated on Rainbow 4(s).

Set the VLAN via Web：Network →Advanced→VLAN.

Webserver Type

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Webserver type include HTTP and HTTPS, different access port will be required by
different access type, user is able to confirm the port info at the webpage, HTTP &
HTTPS are both permitted by default.

Set Webserver type via Web：Network→Advanced→Web Server→Type.

VPN

Rainbow4(s) support the feature of VPN, and this feature must be supported by
VPN Server.

Set the VPN via Web：Network →Advanced→VPN.

Reset to factory

Once reset to factory, all parameter settings will back to the factory default value,
and all configuration will be cleared, users must be careful on this.

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Reset to factory via Web：Phone→Upgrade→Reset to Factory.

3.4.7、Display

For more convenient, users are able to adjust the contrast grade and backlight of
the main LCD display and the BLF LCD display.

Slave Contrast

There are 9 different contrast grades for options, press the soft key “Switch” or

the key 、 for modification，6 is the default value.

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Backlight

Backlight is the brightness of LCD, also it has been defined as 9 different grades.
The number “9” means the lightest.

To adjust the brightness of LCD expansion module, it must be connected with the
hosted phone. Otherwise the host phone will indicated “No expansion module” .

3.4.8、Application

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4、 Advanced Feature

4.1、 Codecs

Rainbow4(s) support multiple codecs, users can select the codes via Web.

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means to enable the item of “Disabled Codes”， means to disable the item

of “Enabled Codes”；click the button or to sort all enabled codes, the top

item has the highest priority.
Note：Multiple different items of G723，iLBC should not activated simultaneously.

4.2、 Capture and Upgrading

Click the button “ Start” to start the capture and click the button “Stop” to end the
capture. Then click the button “export” to download the capture file.

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Before upgrading the firmware of phone, users are suggested to check the version
of current firmware. Click the button “Choose file” to select the target local file and
click “Upgrade” to process upgrading, this will cost a couple of minutes. And after
reboot, the phone will be upgraded successfully.

4.3、 Auto Upgrade

User is able to configure the phone to upgrade automatically.

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Item

Description

Provisioning

Server

The address to save control file for auto upgrading, it can filled
by http、https、tftp server、ftp server，for example,
tftp://192.168.1.111/upgrade_control_file.xml

User Name

The user name to access the file server

Password

The password to access the file server

AES Key

will be used to decrypt for auto-upgrading

Check New

Config

If set this parameter as “On”, the phone will do some check for
upgrading, and it will upgrade automatically once the
conditions are met

Repeatedly

If set this parameter as “On”, the phone will do some check for
upgrading after “Interval(minutes)”，and it will upgrade
automatically once the conditions are met

Interval(minut

es)

This parameter is configurable once the Repeatedly is “On”

Weekly

If set this parameter as “On”, the phone will do the check for
upgrading at a certain time in every week

Time

The time range that the phone do the check for upgrading
every week, and it’s configurable once the Repeatedly is “On”

Day of week

The day of week that the phone do the check for upgrading
every week, and it’s configurable once the Repeatedly is “On”

The sample of control file：

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--------------------------------------------------------------------------------------------

<?xml version="1.0"?>
<AUTOUPDATE Model="Rainbow4(s)">
<Config URL="http://www.atcom.com.cn/temp/$MAC.tar.gz"/>
<PhoneBook URL="tftp://192.168.1.190/phonebook.xml"/>
<Firmware MD5="cadfadfaqeqedadfadfa"
URL="http://www.atcom.com.cn/temp/Rainbow4(s)-V1.5.1.fw"/>
</AUTOUPDATE>

--------------------------------------------------------------------------------------------

$MAC.tar.gz refers to the specified files that named as the phones’ MAC
address，the phone will find the tar.gz file which named as its MAC address
automatically once a phone uses this control file to upgrade the Config file at the
specified location, for example, a Rainbow4(s)’s MAC address is
EA:F5:GA:54:4D:DR, the corresponding control file should name as
EAF5GA544DDR.tar.gz。
MD5 is the property of a file, and it’s always used for integrity checking, you can
get it by using specified software. When upgrade the Firmware, the phone will
compare the firmware’s MD5 with the specified MD5, and it will refuse to upgrade
if them are not the same.

4.4、 Export & Import configuration file

If user wants to set the same configuration on multiple phones, there is an easy
way that export the configuration file from one phone and then import this file into
other phones. This operation can be completed via Web only.

Note：This operation is available for the same models only.

4.4.1、 Export configuration file

There is two ways to export the configuration files,
 Don’t check the “Export User Data” and click “Export” directly, it will export the

template of the configuration file;

 Check the “Export User Data” and then click “Export”, it will export a

configuration file that carries with user’s configured data.

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To modify the exported configuration file, you should to decompress it until you
get a file names as configuration.

The content of configuration file listed as below,

4.4.2、 Import configuration file

Click the button “Choose file” to select the target file for importing, and then

click the button “Import”. The phone will be rebooted a couple of minutes later,
and import successfully.
Note：If some part of the configuration file has been modified manually, it must be
re-compressed as the format of “tar.gz”.

4.5、 Export System log

When the phone doesn’t working well, System log is the best assistant tools for
troubleshooting, all operation details has been recorded. This operation is available
via Web only.

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Item

Description

Log Location

You can import the system log to local PC or remote Server.

Server Name

User must fill the address of server if you choose to export the
system log to remote server.

Log Level

It defines the detail of system log as 5 different levels, Fatal,
Error, Warning, Info, and Debug. The Debug level is the most
detailed.

4.6、 Dial plan

The customized Dial Plan are available on Rainbow 4（s）, for example , the rule of
replacement, Instant Calling, Area code, Restriction of Outbound.
Before customizing the dial plan, user must learn the basic grammar as below,

.

Represent a character or multiple ones，e.g., “6.” can match
“66”,“678”,“6plus” and so on

x

Represent one character, e.g., “6x” can match “61”,“62”, “ 6s” and
so on

[]

Represent a character in one range, e.g., “ 83[0-5]18618” can
matche “83018618”,“83488618” and so on

()

Represent the combination of characters, e.g., “([1-9])([2-7])3”
can match “923”,“153”,“773” and so on

$

Add a number after the character “$” to define the location of the
characters, e.g., use the prefix “ 8([1-3])(.)” to replace “7$2”, the
phone will call “7837” after dialing out “82837”

Note：Any operations (add, modify or delete) on the current dial plan will be not
effective until click “Save”.

4.6.1、 Replace Rule

Dial plan “Replace Rule” means to replace a batch of complicated character

string by some simple characters, to make a speed dial.

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Item

Description

Sample

Number

The string works as replacer, not
null

Replace

The string that to be replaced, not
null

Account

The account to apply this dial plan,
blank or 1 to 6 is valid. Number 1
to 6 means account 1 to 6. If you
want to apply this rule to account
1、3 and 4,just type in 1,3,4; And
if keep it as blank, it means
applying this dial plan to all
accounts

Add

Multiply replace rules can be
configured in one phone, after one
replace dial plan configured, click
this button to add a new one

Edit

The existed replace dial plans are
editable. The specified dial plan
should be selected until it is
covered with orange and the input
fields “Number” and “Replace”
shows the details correctly. After
modifying, click button “Edit” to
make it to be effect

Delete

Delete one added or saved replace
dial plan or multiple ones, click the
frame after the specified replace
dial plan before delete it, and then
click button “Delete”

Save

Any alteration won’t take effect
until the button “Save” is clicked.

Set Number as “6”,
Set Replace as
“6032”,
Set Account as “1, 3,
4”.
It means when dial 6,
the phone will dial
6032 via the 1st
available line in
account 1,3,and 4
automatically

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4.6.2、 Dial-now

Dial plan “Dial-now” permits the corresponding phone to be dialed instantly

without pressing the soft key “Dial”, once the input has been matched. It works
like a hotline.

Iten

Description

Sample

Dial-now

Rule

The string to be dialed out
automatically by the phone

Account

The account to apply this dial plan,
blank or 1 to 6 is valid. Number 1 to
6 means account 1 to 6. If you want
to apply this rule to account 1、3 and
4,just type in 1,3,4; And if keep it as
blank, it means applying this dial plan
to all accounts

Add

Multiply dial-now rules can be
configured in one phone, after one
dial-now dial plan configured, click
this button to add a new one

Edit

The existed dial-now dial plans are
editable. The specified dial plan
should be selected until it is covered
with orange and the input fields
“Number” and “Dial-now” shows the
details correctly. After modifying,
click button “Edit” to make it to be
effect

Delete

Delete one added or saved dial-now
dial plan or multiple ones, click the
frame after the specified dial-now dial
plan before delete it, and then click
button “Delete”

Save

Any alteration won’t take effect until

Set “Dial-now
Rule” as 6xxx,
keep “Account” as
null
It means the
phone will use the
1st available
account to call
6033 after “Dial­now Time-out”
seconds when
inputting four
figures begin with
6
Note：Dial-now rule
is different with
hotline. The Dial­now rule will take
effect when input
numbers matches
the dial plan, and
hotline takes effect
in situation that
the phone is in
dialing state

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the button “Save” is clicked.

Set “Dial-now Time-out” via web: Phone→Features→General

Information→Dial-now Time-out (secs).

4.6.3、 Area Code

Dial plan “Area Code” has been defined to identify each different area. To call a
phone number of other areas, user must add the area code to be in front of the
phone number. For convenience, area code has been recommended to be
configured while frequently dialing to that type of phone number.

Item

Description

Sample

Code

The area code dialed before the
number

Minimum length

The minimum length of the
number input to active the area
code dial plan

Maximum

length

The maximum length of the
number input to active the area
code dial plan

Account

The account to apply this dial
plan, blank or 1 to 6 is valid.
Number 1 to 6 means account 1
to 6. If you want to apply this rule
to account 1、3 and 4,just type in
1,3,4; And if keep it as blank, it
means applying this dial plan to
all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the
state that saved at latest time

Set “Code” as
“0086577”,
Set “Account” as “5”，
Set “Minimum length”
as “5”.
It means when dialing
83018618 with the 5

th

account, the phone will
dial 0086577 before it.

Note：If the length of
the number input in
the dial UI is not
between minimum
length and the
maximum length,
area code will not
take effect

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4.6.4、 Block Out

Dial plan “Block out” is used to prohibit the phone number outgoing call from some
accounts.

Iten

Description

Sample

Block Out

Number

The number that prohibited

Accounot

The account to apply this dial
plan, blank or 1 to 6 is valid.
Number 1 to 6 means account 1
to 6. If you want to apply this
rule to account 1、3 and 4,just
type in 1,3,4; And if keep it as
blank, it means applying this dial
plan to all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the
state that saved at latest time

Set “Block Out Number
1” as “10086”
Set “Account” as
“2,4,6”
It means the phone will
enter the “Call End” UI
when dial “10086” with
account 2, 4 or 6

5、 FAQ

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5.1、 How to reset to factory

There are 3 methods for factory reset：

1. Factory reset via phone：

a) Press the key

b) Select “Settings”, then press the soft key “Enter”
c) Select “Advanced Settings”，then press the soft key “Enter”
d) Input the access password, then press the soft key “Enter”
e) Select “Reset to factory”，then press the soft key “Enter”
f) Press the soft key “OK”，then the phone will be reboot and resumed to

factory default settings

2. Factory reset via Web:

a) Key in the IP address of phone with a browser,
b) Access the webpage of phone as the role of “admin”, username/password is

admin/admin.
c) Select “Phone”
d) Select “Upgrade”
e) Click the button “Reset to Factory”
f) Click the button “OK”

3. Factory reset during starting:
a) Hold the key “*” and “#” while power on for 5 seconds
b) The phone will be reboot and resumed to factory default setting

5.2、 Upgrade the firmware on safe mode

If the phone can’t be started successfully, user is able to upgrade the firmware on
post mode,
a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”
b) Copy the firmware file we supplied to the root menu of TFTP Server, modify the

file’s name as Rainbow4.tar.gz and decompress it, then modify the
corresponding file’s name as Rainbow4(s).kn, Rainbow4(s).fs, Rainbow4(s).fw,
Rainbow4(s).lg

c) Ensure the TFTP Server and phone are connected to the same network switch

and both reachable

d) Long Press the key “*” and “1” to upgrade the kernel file, long Press the key

“*” and “2” to upgrade the firmware file, long Press the key “*” and “3” to
upgrade the App file, long Press the key “*” and “4” to upgrade the logo file,

and then plug in power until “upgrading…” displayed on LCD
e) The phone will start downloading file from TFTP server
f) After downloading completed, the phone will be automatically upgraded

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g) After upgrading completed, the phone will be started with the factory default

settings

5.3、 How to make IP Peer to Peer call

To make a IP peer to peer call, user should press “*” to input “.” that in the IP
address. For example, to dial “192.168.1.100”, just need input “192”, “*”,“168”,
“*”,“1”, “*”,”100”.

6、 Trouble shooting

6.1、 The phone is failed to register to SIP server

1. First of all, check the IP address. If the LAN port is DHCP, please ensure the

DHCP server has been enabled.

2. Check the network gateway

3. Check the DNS

4. Make sure the input account matched the one provided by Service Provider

5. Make sure SIP Server has been enabled already

6. Make sure the Port of SIP Server, it’s 5060 by default

6.2、 The phone is failed to gain IP address

1. Make sure the network cable has been plugged into the LAN port

2. Make sure the network cable or port of network switch are working fine,

3. Make sure the DHCP server has been enabled, and there are available IP

address

4. Try to set the LAN port as Statics IP

6.3、 Only one party can hear from another on calling

1. Try to make a IP peer to peer call, to make sure the mic and speaker are

working fine

2. Enable STUN via Web

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3. Set the address of STUN Server, for example stun.sipgate.com

4. Present this operation above and the phone will be reboot

5. Try to make a normal call again

7、 Abbreviation

DND：Do Not Disturb

CFWD：Call Forward

Bxfer：Blind Transfer

Conf：Conference

Num：Number

SIP：Session Initiate Protocol

RTP：Real-time Transport Protocol

SDP：Session Description Protocol

VPN：Virtual Private Network

VLAN：Virtual Local Area Network

QoS：Quality of Service

Syslog：System log

UDP：User Data Protocol

TCP：Transmission Control Protocol

TLS：Transport Layer Security Protocol

BLF：Busy Lamp Field

DNS：Domain Name System

SRTP：Secure Real-time Transport Protocol

NTP：Network Time Protocol

VAD：Voice Activity Detection

CNG：Comfort Noise Generator