ATCOM R3(s) User Manual

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R3(s)IP Phone User Manual

Version: 1.0

2015-05-25

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2

Content

Contact ATCOM ............................................................................. 5

1、Overview of R3(s) ...................................................................... 6

1.1、Interface ............................................................................ 7

1.2、Hardware ............................................................................. 7

1.3、Software ............................................................................. 7

1.4、Network .............................................................................. 8

1.5、Management and Maintenance ........................................................... 8

1.6、Protocol ............................................................................. 8

1.7、Compliant and Certified Standard ..................................................... 9

1.8、Packing list ......................................................................... 9

1.9、Installation ........................................................................ 10

2、Keypad of IP Phone .................................................................... 14

2.1Describe of the buttons and Screen .................................................... 14

2.2 Line keys LED ........................................................................ 16

2.3 Status Indicator ..................................................................... 16

2.4 Momery keys LED ...................................................................... 16

2.5 LCD screen icons ..................................................................... 16

3、Call Function ......................................................................... 18

3.1、Answer the calls .................................................................... 18

3.2、Make Calls .......................................................................... 19

3.3、Pre-dial ............................................................................ 20

3.4、Multiple line dial-up ............................................................... 20

3.5、Call Hold ........................................................................... 21

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3.6、Call Transfer ....................................................................... 21

3.7、Mute calls .......................................................................... 22

3.8、3-Way Conference .................................................................... 23

3.9、Hang up the phone ................................................................... 23

3.10、Voicemail .......................................................................... 24

4、Keypad and GUI ........................................................................ 24

4.1、Starting ............................................................................ 24

4.2、Standby ............................................................................. 25

4.3、Configuration ....................................................................... 27

4.3.1、Status info ................................................................... 28

4.3.2、Call Features ................................................................. 30

4.3.3、Directory ..................................................................... 46

4.3.4、History ....................................................................... 52

4.3.5、Message ....................................................................... 55

4.3.6、Settings ...................................................................... 57

4.3.7、Display ....................................................................... 73

5、Advanced Feature ...................................................................... 75

5.1、Codecs .............................................................................. 75

5.2、Capture and Upgrading ............................................................... 75

5.3、Auto Upgrade ........................................................................ 76

5.4、Export & Import configuration file .................................................. 78

5.4.1、Export configuration file ..................................................... 79

5.4.2、Import configuration file ..................................................... 80

5.5、Export System log ................................................................... 80

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5.6、Dial plan ........................................................................... 80

5.6.1、Replace Rule .................................................................. 81

5.6.2、Dial-now ...................................................................... 82

5.6.3、Area Code ..................................................................... 84

5.6.4、Block Out ..................................................................... 84

6、FAQ ................................................................................... 86

6.1、How to reset to factory ............................................................. 86

6.2、Upgrade the firmware on safe mode ................................................... 87

6.3、How to make IP Peer to Peer call .................................................... 87

7、Troubleshooting ....................................................................... 88

7.1、The phone is failed to register to SIP server ....................................... 88

7.2、The phone is failed to gain IP address .............................................. 88

7.3、Only one party can hear from another on calling ..................................... 88

8、Abbreviation .......................................................................... 89

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Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s experience and creating the bigger value with our reliable products. Until now, our VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

8806

Fax

+ (86) 755

83018319

E-

mail

sales@atcomemail.com

Contact Technical Support

Tel

+ (86) 755

83018618

8008

E-

mail

Support@atcomemail.com

Website Address:http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

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1、Overview of R3(s)

R3(s)

R3(s)with Rainbow ET

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1.1、Interface

Power Input

DC 5V

2000mA or PoE

LAN Port

RJ45

Port

RJ45

EXPAN Port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2、Hardware

LCD

461*278 4.3

” TFT

FLASH

64M RAM

64M

CPU

R3 262MHz Dual

Core

R3s 393MHz Dual

Core

LED Indicator

1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail indicator, 1 headset indicator, 1 mute indicator

Rainbow ET

Expansion Module

44 programmable keys on each Rainbow ET.

1.3、Software

 Sip 2.0 (RFC3261) and other related SIP RFCs  4 SIP lines registration  STUN  Jitter Buffer, VAD,CNG  G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, Lin16-16, iLBC  Echo Cancellation  SIP Domain name, Authentication and Backup SIP Server  DTMF（Inband, RFC2833, SIP INFO)

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 Call transfer, Call forward, 3-way conference, Call hold, Call back  DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls  Auto update via HTTP, FTP, TFTP, PNP  Syslog  SNTP,NTP  Customized Ringtone  Daylight Saving time  VLAN, VPN  WEB access with different login level  Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,

Russian, Spanish, Turkish

1.4、Network

 LAN/PC:Support Bridge mode  Support VLAN  Support L2TP VPN  Support DHCP、STATIC、PPPoE  Primary/SecondaryDNS Server  Support QoS  Web access via HTTP&HTTPS

1.5、Management and Maintenance

 Support safe mode and firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language  Firmware and configuration file auto provision  Support system log

1.6、Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX  PPPoE: PPP over Ethernet

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 DHCP: Dynamic Host Configuration Protocol  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  DNS: Domain Name Server  TFTP: Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol

1.7、Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2  Comply with ROHS in EU  Comply with ROHS in China

  Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C  Humidity: 10 to 90% no dew

1.8、Packing list

Mod

el R3(s)

Telephone

1Unit

Handset

1Unit

Handset cable

1Unit

Stand bracket

1Unit

Power adapter

Optional

Network Cable

1 unit

，

1.5 meters

CD (User m

anu

al) 1

Unit

Rainbow ET

Optional

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Headset

Optional

1.9、Installation

R3(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices

(Laptop, IP phone) is able to access network via the PC port of R3(S).

1、Stand bracket installation instruction

A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket

into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:

C. It is the right picture after fixing the stand bracket below:

D. Disassemble the stand bracket:

Push the spring joint of stand and pull the stand according to the direction of the arrow. When

the joints are pulled out of the slot, you can take off the stand bracket

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2、Wiring instruction

Plug in the power adapter, cable and handset or headset to the corresponding ports as below

picture and press them to the slots on the stand bracket.

Programmable keys’ paster using instruction

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Step1. Use needle or some other tools to insert into the hole of the plastic sheet, hog the

plastic sheet.

Step2. Lift out the plastic sheet

Step3. Take off the plastic sheet

Step4. Use needle or some other tools to insert into the edge of the paster, hog and lift out the

paster

Step5. Write down the identification of each programmable key on the paster after taking off

the paster

Step6. Put back the paster

Step7. Insert the plastic sheet into the slot

Step8. Push the other side of the plastic sheet into the other slot

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2、Keypad of IP Phone

2.1Describe of the buttons and Screen

Soft Keys

Press to select a function which displayed at the softkey zone of screen

Display all optional functions at the last line of LCD screen

Status Indicator

Indicates

the phone’

s status

. LCD Screen

All information such as date, time, phone number, incoming caller’s ID(if available),line/call status, extension numbers and the soft key features are displayed on it.

Line Key

Show extension status and choose corresponding line. Long hold the line key will enter the editor interface.

Line key

LCD Status

Navigation

Cancel

Soft Key

Memory Key

Dial pad

Voice Mail

Mute

Headset

Hold

Redial

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Dial pad

Entering numbers or characters.

Memory

Keys

All the memory keys can be defined as BLF key, intercom, DTMF etc. Long hold the programmable key will enter the editor interface if the programmable key has been already defined as the BLF/Speeddial/Intercom/Key event as pick up, call park, DTMF etc. Short hold the programmable key will enter the editor interface immediately if the programmable has not been defined.

Navigation keys

Allow users to navigate(left, right, up, down). Press

can enter “Directory”. Press can enter “History”.

Confirm users’ operation

and show status when R3 is idle.

Cancel users’ operation.

Enter

setti

ngs.

Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.

Pick up and hung up

under

the speaker mode

Mute the mic in a conversation by pressing the Mute

button; this prevents the person on the active call from hearing what you or someone else in the room is saying.

If the call is muted, the mute LED is lighted in red.

To un-mute, press the Mute button again.

Pick up and hung up under headset mode. The LED button will be lighted when talking in headset mode.

Check the Voicemail status. The LED button will be lighted when there is a new message. Long hold will enter the editor interface to configure the voicemail number.

Hold the current call.

Redial the last

dialed number.

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2.2 Line keys LED

LED Status

Description

Off The line is idle or disabled for register

Blink

in green

at 120ms off,

0ms on

The line has incoming call

Green

The line is talking

Blink in red at 600ms off, 600ms on

The line is held

Table1Line keys LED Status and Description

2.3 Status Indicator

LED Status

Description

On R3 is

being

start

ed Off R3 is standby

Blink in red at

120ms

, 120ms o

ff There is incoming call

Table2 Status Indicator LED Status and Description

2.4 Momery keys LED

LED Status

Description

Off The monitored account is unregistered

Green

The monitored account is idle

Red The monitored account

is talking

Fast

blink in red

The monitored account is ringing

Table3 Programmable keys LED Status and Description

When powering on, all LEDs will be lighted once.

2.5 LCD screen icons

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Icon

Description

The extension is registered

The extension is unregistered

There is a new voice mail

R3 is dialing

R3 is talking

R3 i

s calling

There is an incoming call

The call is held

R3 is in speaker mode

R3 is in handset mode

R3 is in headset mode

R3 is in conference

The line key is used as the BLF key and the BLF monitored number is registered

The line key is used as the BLF key and the BLF monitored number is unregistered

The line key is used as SpeedDial key

Table4 LED Screen Icons Description

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3、Call Function

3.1、Answer the calls

When there is an incoming call, phone will remind user with ringing. There are 3 ways to

answer the call:

A. Answer by handset

Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.

When you are talking with the handset and want to switch to speaker or headset mode, please

press key or key, and then put down the handset.

B. Answer by speaker

Press key and talk with callers by built-in Micro-phone and Speaker. If you want to

hang up, please press key again. Switch calling or talking into handset mode by

lifting the handset under speaker mode. Press key will switch calling or talking into

headset mode.

C. Answer by headset

Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,

press and talk with the caller. If you want to hang up, please press again.

Pressing can change calling or talking into speaker mode, and lifting the handset

switches to handset mode.

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3.2、Make Calls

A. Use the handset

Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.

When you hear the tones of “du~~du~~” and the phone number your dialed is being

displayed on the LCD, the phone at the side of being called should be ringing. If the called

party answers this calling, the call is established and the calling timer is started immediately.

B. Use the speaker

Press key, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

C. Use the headset

Press Key, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

D. Dial from phone book

1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft

key and then find the contact person by navigation keys. When the certain contact person is highlighted, press "Dial" or just pick up the handset to call this number.

2. Pick up the handset, press "Directory" soft key, then find the contact person and press "Dial" soft key.

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3. Pick up the handset, press and enter “Directory”, then find the contact person and press “Dial” soft key.

E. Dial from call history

1. Press key to enter the menu and choose “History” option, then select one of call

history entry, and press "Dial" soft key or pickup the handset to call this number.

2. Pickup the handset, press "History” soft key, then select one of call history entry, and

press "Dial" soft key to call this number.

3. Pickup the handset, press and enter “Call History” ,then select one of call history

entry, and press "Dial" soft key to call this number.

3.3、Pre-dial

It’s a method to dial a phone number immediacy at standby mode.

The method is as below：

A、Dial-up the phone number at standby mode

B、Press soft key "Dial" or Pick up the handset or Press or to send out the

number.

3.4、 Multiple line dial-up

R3(s) supports 4 SIP lines. That means user can register 4 different sip accounts simultaneity.

User is able to choose line1, line2, line 3 or line 4 by pressing corresponding line key. Line1 or

the 1st Line registered successfully under idle is the priority to pick up the calls.

R3(s) maximum supports 24 concurrent calls, that means24 calls can be setup on each of

single line, but the total number of concurrent calls on all lines can not more than 24. When

there is an incoming call to another line, LCD will show the incoming phone number and line

LED will be blinking in green. User is able to press the corresponding line key or press soft key

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"Hold" the current line on which you’re talking then press “Answer” to receive the incoming

call from another line.

Pick up a new incoming call while on calling: When a new incoming call happened on the being

occupied line, press the key or to check details of the new incoming call, and press

the soft key “Answer” on GUI to pick up the new call. The current calling will be hold after the

new call picked up. When a new incoming call happened on another idle line, the source phone

number of new incoming call will be displayed on the Screen and the LED of corresponding line

key will be fast blinking (Green), Press the corresponding line key to pick up the new call, Or

Press the soft key “Hold” to hold the current call and then press “Answer” key to pick up the

new call.

Make a new call while on calling: To make a new call on a being occupied line, Press the key “Hold”, then input the destination phone number and press the key “Dial”, or Press the soft key “New”, then input the destination phone number and press the key “Dial”. To make a new call on an idle line, press the corresponding line key, input the destination phone number and press the key “Dial”.

3.5、Call Hold

The current calling will be hold by pressing soft key “Hold” or ,and the held call will

be resumed after pressing soft key “Resume” or or the corresponding line key. Even

on 3-way conference calling, the conference will be held after pressing “Hold” key, and be

resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is

still on hold without being ended even if hung up under the status of hold.

3.6、Call Transfer

1. Attended call transfer

The attended transfer allows user to call a third-party before transferring the calling.

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While calling, press the "Transfer" soft key to hold the current call and dial the target number

you want to transfer to on the activated line and press “Send” soft key to call that number.

After the target party answers the call, press "Transfer" soft key again to complete the

transfer.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of R3(s), there is an easier way to complete the attend transfer.

While calling, press the corresponding BLF key of the target numberand then press the

"Transfer" soft key, the attend transfer will be achieved.

Setup BLF list with attend transfer functions on Webpage:

“Phone”→”Features”→”Transfer Settings”→”Transfer Mode via DSS Key (Attend

Transfer”

2. Blind call transfer

The blind transfer allows user to transfer a call without speaking to the third party. On the user

side, the call will be ended as soon as the target phone number is dialed.

Operating steps: Press “Transfer” soft key to get more option, then press “Blind” soft key,

input the transfer target number and press “Send” soft key.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of R3(s), there is an easier way to complete the Blind transfer.

While calling, press the corresponding BLF key of the target number, the blind transfer will be

achieved.

Setup BLF list with blind transfer functions on Webpage:

“Phone”→”Features”→”Transfer Settings”→”Transfer Mode via DSS Key (Blind

Transfer”

3.7、Mute calls

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The input audio will be not transmitted to peer phone after pressing key, and the

phone will be muted even switched among different modes of speaker, handset and headset.

To un-mute, just press key again.

3.8、3-Way Conference

1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then

press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key

to invite the 3rd party to join a conference call.

2. After the third party answers the call, pressing "Conf" key again to establish the 3-way

conference

3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation

with other two parties, and press “Resume” to back to 3-way conference.

4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be

ended and the calling between the other two parties will be hung up as well.

5. The initiator of 3-way conference can press the soft key "Split" to separate the conference

call, and the calling between initiator and the other two parties are still active but under the

status of Call hold.

3.9、Hang up the phone

1. Softkey hang up

While on calling, press the softkey “End Call” to hang up.

2. Handset hang up

Put back the handset at handset mode, the current calling will be hung up.

3. Speaker hang up

Press key at speaker model, the current calling will be hung up.

4. Headset Hang up

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Press key at headset model, the current calling will be hung up.

5. Hang up one line call

Press the hook to hang up the current calling when 2 calls happened simultaneously.

3.10、Voicemail

R3(s) has a key for entering voicemail box and indicating new voicemail. Press

key to enter the menu to configure voicemail number if you have never configured it

previously. Otherwise, the voicemail number will be called after pressing it.

4、Keypad and GUI

4.1、Starting

All lights will be on (Red) at the moment when the phone powered on, and then light off in the

following One second. And then the phone turns to standby status in about 50 seconds.

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4.2、Standby

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Area Item

Descripti

on 1 Status: to indicate the call status

Time

Background

Softkey

：

”

History

”，”

Directory

Press this key to access Directory.

The configuration item Label is a name to identify the key on LED, can be set as “phonebook”.

Speed Dial

Press this key while standby state, the specified target phone number will be dial from the

specified account.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or 、 to modify, the optional value is Account 1 to 4.

Label

To identify this key on LED, for example

“

speed

dial”

Value

The target phone number for speed dial

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Intercom

Press this key when the phone is idle, the phone will dial the specified “Value”, and the remote

end will answer the call automatically.

Note: This feature is supported by specified servers only.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or 、 to modify, the optional value is Account 1 to 4.

bel To identify this key on LED, for example

“intercom

”.

Value

The target phone number for Intercom

The programmable key configured via web included Memory Key, Line Key, Programmable

Feature Key, and Feature key of expansion module.

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Key as Send

The key “Key as Send” has the same function as the soft key “Dial”.

Reminding: This key is not available while pre-dial. It’s the only way to press the soft key

“Dial” or pickup the handset to finish pre-dial.

The default value is “#”, and it could be set as “*”. If set the value as “disable”, it means the

function “Key as Send” is forbidden.

Set “Key as Send” via web ：Phone→Features→General Information→Key As Send.

Hotline

Once “Hotline” has been set, the phone will automatically dial the hotline via the 1st available

line if the phone stay in the standby status exceed the specified waiting time and there is no

input (or input something and then all deleted).

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Item

Description

Hotline

Set up the hotline number, the value is null by default.

Hotline timeout

Set up the timeout for hotline activation

，

4 seconds by default.

Set hotline via web: Phone→Features→General Information→Hotline.

Set Hotline Time-out(secs) via web: Phone→Features→General Information→Hotline

Time-out(secs).

Anonymous Call

This function includes making anonymous calls and blocking all anonymous calls.

If switch on the feature “Anonymous call”, all outgoing calls will be displayed as anonymous

call in the remote end.

If switch on the feature “Rejection”, all incoming anonymous calls will be blocked automatically.

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Item

Operation

Description

Accounts

press the soft key “Switch” or

、 to modify,

Select the Account for anonymous call.

Anonymous

Call

press the soft key “Switch” or

、 to modify,

Switch on/off the feature of making anonymous calls.

Call

On Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning on anonymous call, the phone enables anonymous call by sending the feature code to the server

Call Off Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning off anonymous call, the phone disables anonymous call by sending the feature code to the server

Rejection

press the soft key “Switch” or

、 to modify

Switch on/off the feature of blocking anonymous calls.

Reject On

Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning on anonymous call rejection, the phone enables anonymous call rejection by sending the feature code to the server

Reject Off

Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning off anonymous call rejection, the phone disables anonymous call

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rejection by sending the feature code to the server

Set Anonymous Call via web：Account→Basic→Select the Account→Anonymous Call.

Set Anonymous Call Rejection via web：Account→Basic→Select the Account→Anonymous

Call Rejection.

4.3.3、Directory

The content of Directory includes local phonebook and blacklist. Enter Directory as follow,

1. Press the soft key “Directory” when the phone is standby

2. Press the navigation key

3. Press the menu key , and then select “Directory”

Configure the “Directory” via Web：

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All operations on Directory via Web will be not active until click “Save”. When too much item

existed in the Directory, it will be an easy way to search by keyword about name, Office

Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise

you will be prompted “Not find the specified contact”.

There is a newer feature when you edit connect or blacklist, it could be upload defined photo, it

will be display on the directory and RainbowET

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Local phonebook

Name and phone number are permitted to be saved into the local phonebook, and up to 400

items. It’s able to add new contact, edit or delete exist contact or dial, also move the item to

blacklist.

Make calls from directory

Path to set on the phone: →Directory→Local Contacts→Select the record→Dial。

If only one phone number saved with the selected contact person, the phone number will be

dialed while calling the contact person.

If multiple phone numbers saved with the selected contact person, user must select one of the

phone numbers for dialing while calling the contact person.

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Add new contact

Path to add new contact on the phone：Press →Directory→Local Contacts→Add.

Item

Operation

Description

Name

Input by number keys, “*”or “#”key, change the input-method via pressing the soft key “abc”

It’s used to identify different phone numbers. Any reduplicated names are not permitted in the directory.

Office

Input by number keys,

You can save three numbers at most.

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Mobile

“*”or “#”key, change the input-method via pressing the soft key “abc”

While calling a contact person in directory, the phone will redirect to the page that to select one number to dial when multiple numbers are saved for one contact record

Other

Account

Press the key 、

or the soft key “Switch”to modify the account ID.

It’s used to bundle each item with the

corresponding account, and the optional value is “Auto” or “Account 1”to “Account 4”. “Auto” means the 1st available account will be selected.

Ring

Press the key 、

or the soft key “Switch” to modify the account ID.

It’s used to bundle each item with the corresponding ringtone, and the optional value is “Auto” or “Ringtone 1”to “Ringtone 10”. “Auto” means the default ringtone will be played if new incoming call happened, otherwise the selected ringtone will be played.

Photo

Only for preview. It’s available for modification via Web only.

To identify a contact item by a specified image.

Add new contact via web：Contacts →Contacts →Input messages→Add→Save.

Edit the contact

User must re-edit the contact item while updating one item of local phonebook.

Path to edit the contact on the phone：Press →Directory→Local Contacts→Select

the item to edit→Option→Edit→OK.

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Edit the contact item via Web: Contacts→Contacts→click on the item to edit→modify

Option→Click “Edit”→Click “Save”.

Delete the contact

Path to delete the contact on the phone：Press →Directory→Local Contacts→

Select the item to delete→Option→Delete→OK.

Press the soft key “Cancel” at the Warning UI to stop deleting.

Delete the contact item via web: Contacts→ Contacts→Select the item to delete→Click on

“Delete”→Click on “Save”.

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Move to blacklist

Path to move to blacklist on the phone：Press →Directory→Local Contacts→Select

the item to move→Option →Move to Blacklist →OK→ OK.

Press the soft key “Cancel” at the Warning UI to stop this operation.

Move the contact item to blacklist via web ：Contacts→ Contacts→Select the item to move

to blacklist→Click on “Move to black List”→Click on “Save”。

Blacklist

The purpose of blacklist’s feature is to block the phone number inside blacklist to call the host

phone number, but it’s available for the hosted phone number to call any phone number in the

black list.

The most operation of blacklist is the same as local phonebook except for the feature “Move to Contacts”, it means moving an item of blacklist to local phonebook to resume the phone number to dial the host phone number normally.

4.3.4、History

It includes the dialed, answered, missed and transferred items, maximum 400 items.

User is able to review or delete any item of the history on the phone. And enter “History” in below ways:

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1. Press the key

2. Press the key , then select “History”

3. Press the soft key “History” while phone is under standby status

When any operations above is done, details info of all recent history will be listed on LCD display, include the type of each item, the name of contact person, date and time.

Also, user is able to check the detail info of call history via Web, but only review operation is allowed while accessing via web.

Make calls from history

Path to make calls from history on the phone：Enter history UI→Select the item to dial→ Dial.

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Delete one item from history

Path to delete one item from history on the phone：Enter history UI→Select the item to delete→Delete.

Check the details of history

Path to check the detail history on the phone：Enter history UI→Select the item to check

→Option→Detail→Press or “OK”.

Add to Contact

1. Enter “Call History”→Select the target item→Option→add to Contact→Press the

key or soft key “Confirm”.

At this moment an “edit” page will be popped up.

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The item of “Office”, “Mobile” and “Other” are able to be switched over between “Old Number”

and current number. If the being operated item had been saved already in the directory, “Old

Number” will be the previous value, otherwise “Old Number” will be null. The UI page of “Add

to Blacklist” is the same as above.

2. Modify the contact name, phone number and ringtone.

3. Press the key or soft key “Saved” to save the modification, press the key

or soft key”Cancel”to Cancel the modification.

Add to Blacklist

For more info about this operation, please refer to Add to Contact.

Delete all History’s records

Path to delete all history’s records on the phone：Enter History UI→Option→Delete all→

Press or “OK”.

4.3.5、Message

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User will benefit from the feature of voicemail when they’re not available to answer an incoming call or missed some incoming calls. However this feature must be supported by Server. Voicemail must be set up before using it.

Set the voicemail via Web: Account→Basic→Select an account to configure→Voice Mail.

Sometimes the voicemail push can’t be reached in time, because the configuration problem with Server, you must configure some related parameter via Web to make the phone automatically send its request to Server for getting voicemail info.

Set “Subscribe for MWI” via web： Account→Advanced→Subscribe for MWI.

Set “MWI Subscription Period(secs)” via web：Account→Advanced→MWI Subscription

Period(secs).

Set Voice Mail

There is 3 different methods to set up the voicemail,

1. Press the key after factory set

2. Press the key for a while

3. Press the key →Select “Message”→Setup Voicemail

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Check the voicemail

User is able to check voicemail in below ways:

1. Setup voicemail number→Press the key

2. Press the key →Select “Message”→”New Voicemail”

Select the account with “N new N old mail”, and press the soft key “Connect”, the

corresponding voicemail will be connected.

Select the account with “Unregistered”, and press the soft key”Connect”, the setting page of

Voicemail will be popped up.

4.3.6、Settings

Basic settings and Advanced settings will be introduces in this part,

Basic settings：

 Language

 Time & Date

 Time & Date Format

 Ringtones

 Headset Memory Mode

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Advanced settings:

 Accounts

 Set Password

 Network

 Reset to factory

Basic Settings

Language

R3(s)supports multiple language,to modify the language, please press the key →

Setting→Basic setting→Language→Select the target language and press the soft key

“Save”.

Set language via web：There is a drop-down box at the top left corner of webpage，choice one

kind of language and click, the language will take effect immediately.

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Time &Date

Time & Date will be displayed at the standby page of R3(s)，and these info will be related with

all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set

manually.

NTP Setting

Path to set on the phone：Press →Settings→Basic Settings→Time & Date→NTP

Settings.

Item

Operation

Description

Time Zone

Press the key 、 or soft

key “Switch”to modify it.

Select the correct Time Zone for the IP phone.

NTP Server

Key in the IP address of domain name by the number keys, “*”, “#”

Specify the NTP Server

Secondary NTP

Server

Key in the IP address of domain name by the number keys, “*”, “#”

Specify the secondary NTP Server

Daylight-Saving

Time

Press the key 、 or soft

Optional: “Off”,”Auto” or “Manual”. And”Manual” mean user must set this

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key”Switch

” to modify it.

via web.

Set NTP via Web：Phone→Preference.

Item

Operation

Description

Time Zone

Click drop-down box to select

Set a time zone matches condition

Primary NTP

Server

Manual input

The primary NTP server that provide time and date

Secondary NTP

Server

Manual input

The secondary NTP server that provide time and date

Update

Interval(secs)

Manual input

The interval that the phone gains time and date from NTP server

aylight

Click drop-down box to

A switch to control the status that

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select

whether to enable the daylight or not

Fixed Type

Radio content

Daylight fixed type, only the specified items are configurable

Start Month

Click drop-down box to select

The month that the daylight rule begins taking effect

Start Date

Manual input

The day that the daylight rule begins taking effect

Start Hour of Day

Manual input

The hour of day that the daylight rule begins taking effect

Start Day of Week

Click drop-down box to select

The day of week that the daylight rule begins taking effect

Start Week of

Month

Click drop-down box to select

The week of month that the daylight rule begins taking effect

Stop Month

Click drop-down box to select

The month that the daylight rule stops taking effect

Stop Date

Manual input

The day that the daylight rule stops taking effect

Stop Hour of Day

Manual input

The hour of day that the daylight rule stops taking effect

Stop Day of Week

Click drop-down box to select

The day of week that the daylight rule stops taking effect

Stop Week of

Month

Click drop-down box to select

The week of month that the daylight rule stops taking effect

Offset(minutes)

Manual input

The offset time that daylight rule takes effect

Manual Settings

Path to set on the phone：Press →Settings→Basic Settings→Time & Date→

Manual Settings.

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Item

Operation

Description

Year

Key in “Year” with the number key, “*”and “#”

Date info

Month

Key in “Month” with the number key, “*”and “#”

Day

Key in “Day” with the number key, “*”and “#”

Hour

Key in “Hour” with the number key, “*”and “#”

Time info

Minute

Key in “Minute” with the number key, “*”and “#”

Second

Key in “Second” with the number key, “*”and “#”

Set the Time & Date manually via web：Phone→Preference.

Item

Operation

Description

Manual Time

Click the drop-down box to select

A switch to control the status whether to enable the manual time or not

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Date

Manual input, click “Generated Date” to gains date from the computer

et date manually

Time

Manual input, click “Generated Time” to gains time from the computer

et time manually

Time&Date Format

Path to set on the phone：Press →Settings→Basic Settings→Time & Date Format.

Item

Optional

Example of result

Clock

12 hour

03:30pm

24 hour

15:30

Date

WWW MMM DD

Tuesday

Oct.16

DD-

MMM

-YY 16–

Oct.

-14

YYYY

-MM-DD

2014

-10-16

DD/MM/YYYY

16/10/2014

MM/DD/YY

10/16/14

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DD MMM YYYY

16,Oct.,2014

WWW DD MMM

Tuesday,16,Oct.

Set the Time &Date Format via Web：Phone→Preference

Ringtones

10 different ringtones have been provided by R3(s) for selection. Path to set on the phone：

Press the key →Settings→Basic Settings→Ringtones。

For the selected ringtone，there is a dot inside the circle. Press the key 、 to select

other ringtone for playing.

Set ringtones via Web：Account→Basic→Ring tones.

Headset Memory Mode

Headset memory mode can be used to control the default device to make or answer calls. This

function is disabled by default, which means the phone will communicate with others by hand-

free when pre-dial or making calls from history or directory, and so is the situation that

pressing “Answer” soft key to accept an incoming call. Once this function is enabled, the phone

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will make or answer calls by headset.Long press can change the status of the

“Headset Memory Mode”.

This function can be configured on the phone only: Press →Settings→Basic

Settings→Headset Memory Mode.

Advanced Settings

Password will be requested while accessing the page of “Advanced Settings”. This password

isthe same as theuser’s(“admin”) to access.

Accounts

Up to 4 accounts supported by R3(s), path to set the account info on phone：Press

→Settings→Advanced Settings→Input password→Accounts.

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Status

Description

Empty

The account has not been configured yet

Registered

The account has been registered already

The

account is register failed

Disabled

The account is disabled

Select the account and press the soft key “Enter”to access the page of account setting.

Item

Description

Activation

The status of account

，

the default is

”

Enable

”，if set this as

“Disable”,the account will be forbidden.

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Lable

It will

show

on the phone, can skip this item

Display Name

Parameter that in the SIP, if the SIP Server is supportable, this name will show on the phone of callee

The register ID, supplied by SIP Server, ca

n skip this item

User Name

Account ID

Password

Password for account

SIP Server

The address that accounts needed to register from

Outbound

Status

The status of Outbound Server, “off” by default

Outbound Proxy

IP address of Outbound Agency

Stun Status

The status of Stun Server,

“

off”

by default

Stun Server

IP address of Stun Server

Configure account via web：Account→Basic

Set Password

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The password for Advanced Settings also is used for Web access as the role “admin”.Path to

set password on phone: Press →Settings→Advanced Settings→Input password→

Set Password.

Item

Description

Current PWD

The current password for web access as the role of “admin”, it’s “admin” by default.

New PWD

To set the new password,

blank is acceptable.

Confirm PWD

Input t

he new password again, to confirm the new password.

Set password via Web：Phone→Security.

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Network

Path to set network parameters on phone:Press →Settings→Advanced Settings→

Input the password→Network.

LAN Port

Connect the phone with local network via LAN port, to gain IP address in 3 ways: DHCP, Static,

PPPoE.Set the LAN port via Web：Network→ Basic.

DHCP

The phone gains IP address via DHCP by default.

STATIC IP

If the phone gains IP address via Static IP, user must input the IP address info manually.

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PPPO E

If the phone gains IP address via PPPoE, user must input username/password of PPPoE, and

PPPoE server or ISP support will be requested in this way.

PC Port

Only bridge mode support by PC port.

VLAN

The feature of VLAN must be supported by network switch, and by default this feature it’s not

activated on R3(s).

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Set the VLAN via Web：Network →Advanced→VLAN.

Webserver Type

Webserver type include HTTP and HTTPS, different access port will be required by different

access type, user is able to confirm the port info at the webpage, HTTP & HTTPS are both

permitted by default.

Set Webserver type via Web：Network→Advanced→WebServer→Type.

VPN

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R3(s) support the feature of VPN, and this feature must be supported by VPN Server.

Set the VPN via Web：Network →Advanced→VPN.

Reset to factory

Once reset to factory, all parameter settings will back to the factory default value, and all configuration will be cleared, users must be careful on this.

Reset to factory via Web：Phone→Upgrade→Reset to Factory.

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4.3.7、Display

For more convenient, users are able to change wallpaper and backlight of the main LCD

display and the BLF LCD display.

Wallpaper

There are 5 different default pictures and you can upload defined pictures by via web, then

press the soft key “Switch” or the key 、 for modification

Set up wallpaper via web : Phone→ Preference → Wallpaper

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Backlight

Backlight is the brightnessof LCD, also it has been defined as 9 different grades. The number

“9” means the lightest.

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To adjust thebrightness of LCD expansion module, it must be connected with the hosted phone.

Otherwise the host phone will indicated “No expansion module”.

5、Advanced Feature

5.1、Codecs

R3(s) support multiple codecs, users can select the codes via Web.

means to enable the item of “Disabled Codes”， means to disable the item of

“EnabledCodes”；click the button or to sort all enabled codes, the top item has the

highest priority.

Note：Multiple different items of G723，iLBC should not activated simultaneously.

5.2、Capture and Upgrading

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Click the button “ Start” to start the capture and click the button “Stop” to end the capture.

Then click the button “export” to download the capture file.

Before upgrading the firmware of phone, users are suggested to check the version of current

firmware. Click the button “Choose file”to select the target local file and click “Upgrade” to

process upgrading, this will cost a couple of minutes. And after reboot, the phone will be

upgraded successfully.

5.3、Auto Upgrade

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User is able to configure the phone to upgrade automatically.

Item

Description

Provisioning

Server

The address to save control file for auto upgrading, it can filled by http

、

https、tftp server、ftp server，for example, tftp://192.168.1.111/upgrade_control_file.xml

User Name

The username to access the file server

Password

The password to access the file server

AES Key

If the configuration file has been encrypted, the AES key will be used to decrypt for auto-upgrading

Check New Config

If set this parameter as “On”, the phone will do some check for upgrading, and it will upgrade automatically once the conditions are met

Repeatedly

If set this parameter as “On”, the phone will do some check for upgrading after “Interval(minutes)”，and it will upgrade automatically

once the conditions are met

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Interval(minutes)

This parameter is configurable once the Repeatedly is

“On” Weekly

If set this parameter as “On”, the phone will do the check for upgrading at a certain time in every week

Time

The time range that the phone do the check for upgrading every week, and it’s configurable once the Repeatedly is “On”

Day of week

The day of week that the phone do the check for upgrading every week, and it’s configurable once the Repeatedly is “On”

The sample of control file：

--------------------------------------------------------------------------------------------

<?xml version="1.0"?>

<Firmware MD5="cadfadfaqeqedadfadfa"

URL="http://www.atcom.com.cn/temp/R3-V1.5.1.fw"/>

</AUTOUPDATE>

-------------------------------------------------------------------------------------------$MAC.tar.gz refers to the specified files that named as the phones’ MAC address，the phone

will find the tar.gz file which named as its MAC addressautomatically once a phone uses this

control file to upgrade the Config file at the specified location, for example, a R3(s)’s MAC

address is EA:F5:GA:54:4D:DR, the corresponding control file should name as

EAF5GA544DDR.tar.gz。

MD5is the property of a file, and it’s always used for integrity checking, you can get it by using

specified software. When upgrade the Firmware, the phone will compare the firmware’s MD5

with the specified MD5, and it will refuse to upgrade if them are not the same.

5.4、Export & Import configuration file

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If user wants to set the same configuration on multiple phones, there is an easy way that

export the configuration file from one phone and then import this file into other phones. This

operation can be completed via Web only.

Note：This operation is available for the same models only.

5.4.1、Export configuration file

There is two ways to export the configuration files,

 Don’t check the “Export User Data” and click “Export” directly, it will export the template of

the configuration file;

 Check the “Export User Data” and then click “Export”, it will export a configuration file that

carries with user’s configured data.

To modify the exported configuration file, you should to decompress it until you get a file names as configuration.

The content of configuration file listed as below,

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5.4.2、Import configuration file

Click the button “Choose file” to select the target file for importing, and then click the button

“Import”. The phone will be rebooted a couple of minutes later, and import successfully.

Note：If some part of the configuration file has been modified manually, it must be re-

compressed as the format of “tar.gz”, it should be compress by linux.

5.5、Export System log

When the phone doesn’t working well, System log is the best assistant tools for trouble

shooting, all operation details has been recorded. This operation is available via Web only.

Item

Description

Log Location

You can import the system log to local PC or send to remote

Server.

Server Name

User must fill the address of server if you choose to export the system log to remote server.

Log Level

It defines thedetail of system log as 5 different levels, Fatal, Error, Warning, Info, and Debug. The Debug level is the most detailed.

5.6、Dial plan

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The customized Dial Plan are available on R3（s）, for example , the rule of replacement,

Instant Calling, Area code, Restriction of Outbound.

Before customizing the dial plan, user must learn the basic grammar as below,

. R

epre

sent a

character or multiple ones

，

e.g.,

“6.” can match

“66”,”678”,”6plus” and so on

x R

epresent one character, e.g.,

“6x” can match

“61”,”62”, “ 6s”

and so on

[]

Represent a character in one range, e.g., “ 83[0-5]18618”can matche”83018618”,”83488618” and so on

()

Represent the combination of characters, e.g., “([1-9])([2-7])3” can match “923”,”153”,”773” and so on

Add a number after the character “$” to define the location of the characters, e.g., use the prefix “ 8([1-3])(.)” to replace “7$2”, the phone will call “7837” after dialing out “82837”

Note：Any operations (add, modify or delete) on the current dial plan will be not effective until

click “Save”.

5.6.1、Replace Rule

Dial plan “Replace Rule” means to replace a batch of complicated character string by some

simple characters, to make a speed dial.

Item

Description

Sample

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Number

The string works as replacer, not null

Set Numberas

“6”,

Set Replace as”6032”,

Set Account as “1,3,4”.

It means when dial 6, the phone will dial 6032 via the 1st available line in account 1,3,and 4 automatically

Replace

The string that to be replaced, not null

Account

The account to apply this dial plan, blank or 1 to 4 is valid. Number 1 to 4 means account 1 to 4. If you want to apply this rule to account 1、3 and

4,just type in 1,3,4; And if keep it as blank, it means applying this dial plan to all accounts

Add

Multiply replace rules can be configured in one phone, after one replace dial plan configured, click this button to add a new one

Edit

The existed replace dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number” and “Replace” shows the details correctly. After modifying, click button “Edit” to make it to be effect

Delete

Delete one added or saved replace dial plan or multiple ones, click the frame after the specified replace dial plan before delete it, and then click button “Delete”

Save

Any alteration won’t take effect until the button “Save” is clicked.

5.6.2、Dial-now

Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without pressing

the soft key “Dial”, once the input has been matched. It works like a hotline.

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Iten

Description

Sample

Dial

now Rule

The string to be dialed out automatically by the phone

Set “Dial-now Rule” as 6xxx, keep “Account” as null

It means the phone will use the 1st available account to call 6033 after “Dialnow Time-out” seconds when inputting four figures begin with 6

Note：Dial-now rule is different with

hotline. The Dial-now rule will take effect when input numbers matches the dial plan, and hotline takes effect in situation that the phone is in dialing state

Account

The account to apply this dial plan, blank or 1 to 4 is valid. Number 1 to 4 means account 1 to 4. If you want to apply this rule to account 1、3 and 4,just type in

1,3,4; And if keep it as blank, it means applying this dial plan to all accounts

Add

Multiply dial-now rules can be configured in one phone, after one dial-now dial plan configured, click this button to add a new one

Edit

The existed dial-now dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number” and “Dial-now” shows the details correctly. After modifying, click button “Edit” to make it to be effect

Delete

Delete one added or saved dial-now dial plan or multiple ones, click the frame after the specified dial-now dial plan before delete it, and then click button “Delete”

Save

Any alteration won’t take effect until the button “Save” is clicked.

Set “Dial-now Time-out” via web: Phone→Features→General Information→Dial-now

Time-out (secs).

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5.6.3、Area Code

Dial plan “Area Code” has been defined to identify each different area. To call a phone number

of other areas, user must add the area code to be in front of the phone number. For

convenience, area code has been recommended to be configured while frequently dialing to

that type of phone number.

Item

Description

Sample

Code

The area code dialed before the number

Set “Code

” as “0086577

”,

Set “Account” as “4”，

Set “Minimum length” as “5”.

It means when dialing 83018618 with the 4

account, the phone will dial 0086577 before it.

Note：If the length of the number input in the

dial UI is not between minimum length and the maximum length, area code will not take effect

Minimum length

The minimum length of the number input to active the area code dial plan

Maximum length

The maximum length of the number input to active the area code dial plan

Account

The account to apply this dial plan, blank or 1 to 4 is valid. Number 1 to 4 means account 1 to 4. If you want to apply this rule to account 1、3 and

4,just type in 1,3,4;And if keep it as blank, it means applying this dial plan to all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the state that saved at latest time

5.6.4、Block Out

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Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts.

Iten

Description

Sample

Block Out Number

The number that

prohibited

Set “Block Out Number 1”as”10086”

Set “Account” as “2,4”

It means the phone will enter the “Call End” UI when dial “10086” with account 2 and 4

Accounot

The account to apply this dial plan, blank or 1 to 4 is valid. Number 1 to 4 means account 1 to 4. If you want to apply this rule to account 1、3 and 4,just type in 1,3,4;And if keep it as blank, it means applying this dial plan to all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the state that saved at latest time

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6、FAQ

6.1、How to reset to factory

There are 3 methods for factory reset：

1. Factory reset via phone：

a) Press the key

b) Select “Settings”, then press the soft key “Enter”

c) Select “Advanced Settings”，then press the soft key “Enter”

d) Input the access password, then press the soft key “Enter”

e) Select “Reset to factory”，then press the soft key “Enter”

f) Press the soft key “OK”，then the phone will be reboot and resumed to factory default

settings

2. Factory reset via Web:

a) Key in the IP address of phone with a browser,

b) Access the webpage of phone as the role of “admin”, username/password is

admin/admin.

c) Select “Phone”

d) Select “Upgrade”

e) Click the button “Reset to Factory”

f) Click the button “OK”

3. Factory reset during starting:

a) Hold the key “*” and “#” while power on for 5 seconds

b) The phone will be reboot and resumed to factory default setting

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6.2、Upgrade the firmware on safe mode

If the phone can’t be started successfully, user is able to upgrade the firmware on post mode,

a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”

b) Copy the firmware file we supplied to the root menu of TFTP Server, modify the file’s name

as R3.tar.gz and decompress it, then modify the corresponding file’s name :

uImage rename Rainbow3.kn, rootfs.nand rename Rainbow3.fs, Rainbow3-

v1.8.2.22501.app rename Rainbow3.fw, logo_data rename Rainbow3.lg

c) Ensure the TFTP Server and phone are connected to the same network switch and both

reachable

d) Long Press the key “*” and “1” to upgrade the kernel file, long Press the key “*” and “2” to

upgrade the firmware file, long Press the key “*” and “3” to upgrade the App file, long

Press the key “*” and “4” to upgrade the logo file, and then plug in power until upgrade

word displayed on LCD

e) The phone will start downloading file from TFTP server

f) After downloading completed, the phone will be automatically upgraded

g) After upgrading completed, the phone will be started with the factory default settings

6.3、How to make IP Peer to Peer call

To make a IP peer to peer call, user should press “*”to input “.” that in the IP address. For

example, to dial “192.168.1.100”, just need input “192.168.1.100”.

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7、Troubleshooting

7.1、The phone is failed to register to SIP server

1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server

has been enabled.

2. Check the network gateway

3. Check the DNS

4. Make sure the input account matched the one provided by Service Provider

5. Make sure SIP Server has been enabled already

6. Make sure the Port of SIP Server, it’s 5060 by default

7. If the pbx account is public IP, please check the RPort and Stun

8. If the pbx account is public IP, please check the keep alive

7.2、The phone is failed to gain IP address

1. Make sure the network cable has been plugged into the LAN port

2. Make sure the network cable or port of network switch are working fine,

3. Make sure the DHCP server has been enabled, and there are available IP address

4. Try to set the LAN port as Statics IP

7.3、Only one party can hear from another on calling

1. Try to make a IP peer to peer call, to make sure the mic and speaker are working fine

2. Enable STUN via Web

3. Set the address of STUN Server, for example stun.sipgate.com

4. Present this operation above

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5. Try to make a normal call again

8、Abbreviation

DND：Do Not Disturb

CFWD：Call Forward

Blind：Blind Transfer

Conf：Conference

Num：Number

SIP：Session Initiate Protocol

RTP：Real-time Transport Protocol

SDP：Session Description Protocol

VPN：Virtual Private Network

VLAN：Virtual Local Area Network

QoS：Quality of Service

Syslog：System log

UDP：User Data Protocol

TCP：Transmission Control Protocol

TLS：Transport Layer Security Protocol

BLF：Busy Lamp Field

DNS：Domain Name System

SRTP：Secure Real-time Transport Protocol

NTP：Network Time Protocol

VAD：Voice Activity Detection

CNG：Comfort Noise Generator

ATCOM R3(s) User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual