ATCOM R3(s) User Manual

R3(s)IP Phone User Manual

Version: 1.0

2015-05-25

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2

Content

Contact ATCOM ............................................................................. 5

1、Overview of R3(s) ...................................................................... 6

1.1、Interface ............................................................................ 7

1.2、Hardware ............................................................................. 7

1.3、Software ............................................................................. 7

1.4、Network .............................................................................. 8

1.5、Management and Maintenance ........................................................... 8

1.6、Protocol ............................................................................. 8

1.7、Compliant and Certified Standard ..................................................... 9

1.8、Packing list ......................................................................... 9

1.9、Installation ........................................................................ 10

2、Keypad of IP Phone .................................................................... 14

2.1Describe of the buttons and Screen .................................................... 14

2.2 Line keys LED ........................................................................ 16

2.3 Status Indicator ..................................................................... 16

2.4 Momery keys LED ...................................................................... 16

2.5 LCD screen icons ..................................................................... 16

3、Call Function ......................................................................... 18

3.1、Answer the calls .................................................................... 18

3.2、Make Calls .......................................................................... 19

3.3、Pre-dial ............................................................................ 20

3.4、Multiple line dial-up ............................................................... 20

3.5、Call Hold ........................................................................... 21

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3.6、Call Transfer ....................................................................... 21

3.7、Mute calls .......................................................................... 22

3.8、3-Way Conference .................................................................... 23

3.9、Hang up the phone ................................................................... 23

3.10、Voicemail .......................................................................... 24

4、Keypad and GUI ........................................................................ 24

4.1、Starting ............................................................................ 24

4.2、Standby ............................................................................. 25

4.3、Configuration ....................................................................... 27

4.3.1、Status info ................................................................... 28

4.3.2、Call Features ................................................................. 30

4.3.3、Directory ..................................................................... 46

4.3.4、History ....................................................................... 52

4.3.5、Message ....................................................................... 55

4.3.6、Settings ...................................................................... 57

4.3.7、Display ....................................................................... 73

5、Advanced Feature ...................................................................... 75

5.1、Codecs .............................................................................. 75

5.2、Capture and Upgrading ............................................................... 75

5.3、Auto Upgrade ........................................................................ 76

5.4、Export & Import configuration file .................................................. 78

5.4.1、Export configuration file ..................................................... 79

5.4.2、Import configuration file ..................................................... 80

5.5、Export System log ................................................................... 80

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5.6、Dial plan ........................................................................... 80

5.6.1、Replace Rule .................................................................. 81

5.6.2、Dial-now ...................................................................... 82

5.6.3、Area Code ..................................................................... 84

5.6.4、Block Out ..................................................................... 84

6、FAQ ................................................................................... 86

6.1、How to reset to factory ............................................................. 86

6.2、Upgrade the firmware on safe mode ................................................... 87

6.3、How to make IP Peer to Peer call .................................................... 87

7、Troubleshooting ....................................................................... 88

7.1、The phone is failed to register to SIP server ....................................... 88

7.2、The phone is failed to gain IP address .............................................. 88

7.3、Only one party can hear from another on calling ..................................... 88

8、Abbreviation .......................................................................... 89

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s experience and creating the bigger value with our reliable products. Until now, our VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

8806

Fax

+ (86) 755

83018319

E-

mail

sales@atcomemail.com

Contact Technical Support

Tel

+ (86) 755

83018618

8008

E-

mail

Support@atcomemail.com

Website Address:http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

R3(S) IP Phone User Manual

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1、Overview of R3(s)

R3(s)

R3(s)with Rainbow ET

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1.1、Interface

Power Input

DC 5V

2000mA or PoE

LAN Port

RJ45

Port

RJ45

EXPAN Port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2、Hardware

LCD

461*278 4.3

” TFT

FLASH

64M RAM

64M

CPU

R3 262MHz Dual

Core

R3s 393MHz Dual

Core

LED Indicator

1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail indicator, 1 headset indicator, 1 mute indicator

Rainbow ET

Expansion Module

44 programmable keys on each Rainbow ET.

1.3、Software

 Sip 2.0 (RFC3261) and other related SIP RFCs  4 SIP lines registration  STUN  Jitter Buffer, VAD,CNG  G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, Lin16-16, iLBC  Echo Cancellation  SIP Domain name, Authentication and Backup SIP Server  DTMF（Inband, RFC2833, SIP INFO)

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 Call transfer, Call forward, 3-way conference, Call hold, Call back  DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls  Auto update via HTTP, FTP, TFTP, PNP  Syslog  SNTP,NTP  Customized Ringtone  Daylight Saving time  VLAN, VPN  WEB access with different login level  Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,

Russian, Spanish, Turkish

1.4、Network

 LAN/PC:Support Bridge mode  Support VLAN  Support L2TP VPN  Support DHCP、STATIC、PPPoE  Primary/SecondaryDNS Server  Support QoS  Web access via HTTP&HTTPS

1.5、Management and Maintenance

 Support safe mode and firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language  Firmware and configuration file auto provision  Support system log

1.6、Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX  PPPoE: PPP over Ethernet

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 DHCP: Dynamic Host Configuration Protocol  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  DNS: Domain Name Server  TFTP: Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol

1.7、Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2  Comply with ROHS in EU  Comply with ROHS in China

  Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C  Humidity: 10 to 90% no dew

1.8、Packing list

Mod

el R3(s)

Telephone

1Unit

Handset

1Unit

Handset cable

1Unit

Stand bracket

1Unit

Power adapter

Optional

Network Cable

1 unit

，

1.5 meters

CD (User m

anu

al) 1

Unit

Rainbow ET

Optional

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Headset

Optional

1.9、Installation

R3(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices

(Laptop, IP phone) is able to access network via the PC port of R3(S).

1、Stand bracket installation instruction

A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket

into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:

C. It is the right picture after fixing the stand bracket below:

D. Disassemble the stand bracket:

Push the spring joint of stand and pull the stand according to the direction of the arrow. When

the joints are pulled out of the slot, you can take off the stand bracket

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2、Wiring instruction

Plug in the power adapter, cable and handset or headset to the corresponding ports as below

picture and press them to the slots on the stand bracket.

Programmable keys’ paster using instruction

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Step1. Use needle or some other tools to insert into the hole of the plastic sheet, hog the

plastic sheet.

Step2. Lift out the plastic sheet

Step3. Take off the plastic sheet

Step4. Use needle or some other tools to insert into the edge of the paster, hog and lift out the

paster

Step5. Write down the identification of each programmable key on the paster after taking off

the paster

Step6. Put back the paster

Step7. Insert the plastic sheet into the slot

Step8. Push the other side of the plastic sheet into the other slot

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2、Keypad of IP Phone

2.1Describe of the buttons and Screen

Soft Keys

Press to select a function which displayed at the softkey zone of screen

Display all optional functions at the last line of LCD screen

Status Indicator

Indicates

the phone’

s status

. LCD Screen

All information such as date, time, phone number, incoming caller’s ID(if available),line/call status, extension numbers and the soft key features are displayed on it.

Line Key

Show extension status and choose corresponding line. Long hold the line key will enter the editor interface.

Line key

LCD Status

Navigation

Cancel

Soft Key

Memory Key

Dial pad

Voice Mail

Mute

Headset

Hold

Redial

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Dial pad

Entering numbers or characters.

Memory

Keys

All the memory keys can be defined as BLF key, intercom, DTMF etc. Long hold the programmable key will enter the editor interface if the programmable key has been already defined as the BLF/Speeddial/Intercom/Key event as pick up, call park, DTMF etc. Short hold the programmable key will enter the editor interface immediately if the programmable has not been defined.

Navigation keys

Allow users to navigate(left, right, up, down). Press

can enter “Directory”. Press can enter “History”.

Confirm users’ operation

and show status when R3 is idle.

Cancel users’ operation.

Enter

setti

ngs.

Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.

Pick up and hung up

under

the speaker mode

Mute the mic in a conversation by pressing the Mute

button; this prevents the person on the active call from hearing what you or someone else in the room is saying.

If the call is muted, the mute LED is lighted in red.

To un-mute, press the Mute button again.

Pick up and hung up under headset mode. The LED button will be lighted when talking in headset mode.

Check the Voicemail status. The LED button will be lighted when there is a new message. Long hold will enter the editor interface to configure the voicemail number.

Hold the current call.

Redial the last

dialed number.

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2.2 Line keys LED

LED Status

Description

Off The line is idle or disabled for register

Blink

in green

at 120ms off,

0ms on

The line has incoming call

Green

The line is talking

Blink in red at 600ms off, 600ms on

The line is held

Table1Line keys LED Status and Description

2.3 Status Indicator

LED Status

Description

On R3 is

being

start

ed Off R3 is standby

Blink in red at

120ms

, 120ms o

ff There is incoming call

Table2 Status Indicator LED Status and Description

2.4 Momery keys LED

LED Status

Description

Off The monitored account is unregistered

Green

The monitored account is idle

Red The monitored account

is talking

Fast

blink in red

The monitored account is ringing

Table3 Programmable keys LED Status and Description

When powering on, all LEDs will be lighted once.

2.5 LCD screen icons

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Icon

Description

The extension is registered

The extension is unregistered

There is a new voice mail

R3 is dialing

R3 is talking

R3 i

s calling

There is an incoming call

The call is held

R3 is in speaker mode

R3 is in handset mode

R3 is in headset mode

R3 is in conference

The line key is used as the BLF key and the BLF monitored number is registered

The line key is used as the BLF key and the BLF monitored number is unregistered

The line key is used as SpeedDial key

Table4 LED Screen Icons Description

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3、Call Function

3.1、Answer the calls

When there is an incoming call, phone will remind user with ringing. There are 3 ways to

answer the call:

A. Answer by handset

Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.

When you are talking with the handset and want to switch to speaker or headset mode, please

press key or key, and then put down the handset.

B. Answer by speaker

Press key and talk with callers by built-in Micro-phone and Speaker. If you want to

hang up, please press key again. Switch calling or talking into handset mode by

lifting the handset under speaker mode. Press key will switch calling or talking into

headset mode.

C. Answer by headset

Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,

press and talk with the caller. If you want to hang up, please press again.

Pressing can change calling or talking into speaker mode, and lifting the handset

switches to handset mode.

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3.2、Make Calls

A. Use the handset

Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.

When you hear the tones of “du~~du~~” and the phone number your dialed is being

displayed on the LCD, the phone at the side of being called should be ringing. If the called

party answers this calling, the call is established and the calling timer is started immediately.

B. Use the speaker

Press key, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

C. Use the headset

Press Key, the LCD will show the current lines (user is able to switch from line1 to

line4 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

D. Dial from phone book

1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft

key and then find the contact person by navigation keys. When the certain contact person is highlighted, press "Dial" or just pick up the handset to call this number.

2. Pick up the handset, press "Directory" soft key, then find the contact person and press "Dial" soft key.

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3. Pick up the handset, press and enter “Directory”, then find the contact person and press “Dial” soft key.

E. Dial from call history

1. Press key to enter the menu and choose “History” option, then select one of call

history entry, and press "Dial" soft key or pickup the handset to call this number.

2. Pickup the handset, press "History” soft key, then select one of call history entry, and

press "Dial" soft key to call this number.

3. Pickup the handset, press and enter “Call History” ,then select one of call history

entry, and press "Dial" soft key to call this number.

3.3、Pre-dial

It’s a method to dial a phone number immediacy at standby mode.

The method is as below：

A、Dial-up the phone number at standby mode

B、Press soft key "Dial" or Pick up the handset or Press or to send out the

number.

3.4、 Multiple line dial-up

R3(s) supports 4 SIP lines. That means user can register 4 different sip accounts simultaneity.

User is able to choose line1, line2, line 3 or line 4 by pressing corresponding line key. Line1 or

the 1st Line registered successfully under idle is the priority to pick up the calls.

R3(s) maximum supports 24 concurrent calls, that means24 calls can be setup on each of

single line, but the total number of concurrent calls on all lines can not more than 24. When

there is an incoming call to another line, LCD will show the incoming phone number and line

LED will be blinking in green. User is able to press the corresponding line key or press soft key

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"Hold" the current line on which you’re talking then press “Answer” to receive the incoming

call from another line.

Pick up a new incoming call while on calling: When a new incoming call happened on the being

occupied line, press the key or to check details of the new incoming call, and press

the soft key “Answer” on GUI to pick up the new call. The current calling will be hold after the

new call picked up. When a new incoming call happened on another idle line, the source phone

number of new incoming call will be displayed on the Screen and the LED of corresponding line

key will be fast blinking (Green), Press the corresponding line key to pick up the new call, Or

Press the soft key “Hold” to hold the current call and then press “Answer” key to pick up the

new call.

Make a new call while on calling: To make a new call on a being occupied line, Press the key “Hold”, then input the destination phone number and press the key “Dial”, or Press the soft key “New”, then input the destination phone number and press the key “Dial”. To make a new call on an idle line, press the corresponding line key, input the destination phone number and press the key “Dial”.

3.5、Call Hold

The current calling will be hold by pressing soft key “Hold” or ,and the held call will

be resumed after pressing soft key “Resume” or or the corresponding line key. Even

on 3-way conference calling, the conference will be held after pressing “Hold” key, and be

resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is

still on hold without being ended even if hung up under the status of hold.

3.6、Call Transfer

1. Attended call transfer

The attended transfer allows user to call a third-party before transferring the calling.

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While calling, press the "Transfer" soft key to hold the current call and dial the target number

you want to transfer to on the activated line and press “Send” soft key to call that number.

After the target party answers the call, press "Transfer" soft key again to complete the

transfer.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of R3(s), there is an easier way to complete the attend transfer.

While calling, press the corresponding BLF key of the target numberand then press the

"Transfer" soft key, the attend transfer will be achieved.

Setup BLF list with attend transfer functions on Webpage:

“Phone”→”Features”→”Transfer Settings”→”Transfer Mode via DSS Key (Attend

Transfer”

2. Blind call transfer

The blind transfer allows user to transfer a call without speaking to the third party. On the user

side, the call will be ended as soon as the target phone number is dialed.

Operating steps: Press “Transfer” soft key to get more option, then press “Blind” soft key,

input the transfer target number and press “Send” soft key.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of R3(s), there is an easier way to complete the Blind transfer.

While calling, press the corresponding BLF key of the target number, the blind transfer will be

achieved.

Setup BLF list with blind transfer functions on Webpage:

“Phone”→”Features”→”Transfer Settings”→”Transfer Mode via DSS Key (Blind

Transfer”

3.7、Mute calls

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The input audio will be not transmitted to peer phone after pressing key, and the

phone will be muted even switched among different modes of speaker, handset and headset.

To un-mute, just press key again.

3.8、3-Way Conference

1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then

press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key

to invite the 3rd party to join a conference call.

2. After the third party answers the call, pressing "Conf" key again to establish the 3-way

conference

3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation

with other two parties, and press “Resume” to back to 3-way conference.

4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be

ended and the calling between the other two parties will be hung up as well.

5. The initiator of 3-way conference can press the soft key "Split" to separate the conference

call, and the calling between initiator and the other two parties are still active but under the

status of Call hold.

3.9、Hang up the phone

1. Softkey hang up

While on calling, press the softkey “End Call” to hang up.

2. Handset hang up

Put back the handset at handset mode, the current calling will be hung up.

3. Speaker hang up

Press key at speaker model, the current calling will be hung up.

4. Headset Hang up

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Press key at headset model, the current calling will be hung up.

5. Hang up one line call

Press the hook to hang up the current calling when 2 calls happened simultaneously.

3.10、Voicemail

R3(s) has a key for entering voicemail box and indicating new voicemail. Press

key to enter the menu to configure voicemail number if you have never configured it

previously. Otherwise, the voicemail number will be called after pressing it.

4、Keypad and GUI

4.1、Starting

All lights will be on (Red) at the moment when the phone powered on, and then light off in the

following One second. And then the phone turns to standby status in about 50 seconds.

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4.2、Standby

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Area Item

Descripti

on 1 Status: to indicate the call status

Time

Background

Softkey

：

”

History

”，”

ATCOM R3(s) User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual