ATCOM AT840, AT840P User Manual

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

AT840 series User Manual Version: 1.3

2014-03-31

Release note

Version

Changed note

Editor

Date

1.0

First Release

Stefen

2013-1-25

1.1

Page 9: Packing List

1. Add Ethernet Cable(1.5m)

Jessie

2013-5-13

1.2

Web Settings -> Account Add parameters:

1.Session Timer Enable

2.Early Update Enable

3.Caller ID Display

4.AutoSubscribeMWBEnable

5.Server List

6.Dns Mode

7.Blf List Uri

8.G711A

9.G711U

10.AVT

11.G722

12.G723

13.G729ab

14.iLBC

15.G726-16

16.G726-24

17.G726-32

18.G726-40

Jason

2013-8-26

1.3

Web Settings -> Account Add parameter:

1.SIP Redundancy Server

Aimee

2014-3-31

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

Content

Contact ATCOM ............................................................................................................................................. 5

1. AT840 Series Overview ........................................................................................................... 6

1) Interfaces ........................................................................................................................................................... 7

2) Hardware ............................................................................................................................................................ 7

3) Software ............................................................................................................................................................. 7

4) Network .............................................................................................................................................................. 8

5) Management and Maintenance .................................................................................................................. 8

6) Protocol ............................................................................................................................................................... 8

7) Compliant Standard........................................................................................................................................ 8

8) Operating Requirement ................................................................................................................................. 9

9) Packing List ........................................................................................................................................................ 9

10) Installation ...................................................................................................................................................... 9

2. Keypad of IP Phone ................................................................................................................ 13

1) Describe of the buttons and Screen ....................................................................................................... 13

2) BLF indicator status ..................................................................................................................................... 14

3. Basic functions and operations ........................................................................................... 15

1) Answer the calls ............................................................................................................................................. 15

2) Make Call .......................................................................................................................................................... 15

3) Speed dial ........................................................................................................................................................ 16

4) Multiple line dial-up ...................................................................................................................................... 16

5) Hang up the phone ....................................................................................................................................... 16

6) Call Transfer ....................................................................................................................................................................16

7) Message waiting indication(MWI) ........................................................................................................... 17

8) Mute calls ......................................................................................................................................................... 17

9) Call Hold ........................................................................................................................................................... 17

10) 3-Way Conference Calls ........................................................................................................................... 18

11) Call History .................................................................................................................................................... 18

12) SMS function ................................................................................................................................................ 19

13) Default Password ........................................................................................................................................ 19

14) Check the Phone‟s IP ................................................................................................................................ 20

15) Dial Plan ......................................................................................................................................................... 20

4. Web settings ............................................................................................................................. 23

1) System status ................................................................................................................................................ 24

2) Network ............................................................................................................................................................ 25

1.1.

Basic

............................................................................................................................................ 25

1.2.

Advance

.................................................................................................................................................. 25

3) SIP Setting....................................................................................................................................................... 27

4) Account ............................................................................................................................................................. 29

Account1/Account2/Account3/Account4

.................................................................................. 29

5) Phone Setting ................................................................................................................................................. 33

5.1.

Preference

................................................................................................................................ 33

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

5.2.

Line

............................................................................................................................................ 35

5.3.

Features

................................................................................................................................................ 35

5.4.

Voice

...................................................................................................................................................... 37

5.5.

Ring

........................................................................................................................................... 38

5.6.

Tone

........................................................................................................................................................ 38

5.7. Programmable key ............................................................................................................................ 39

5.7. Ext Key

................................................................................................................................................. 40

6) Update ............................................................................................................................................................... 41

6.1. Manual Update .................................................................................................................................... 41

6.2. Reset & Reboot ................................................................................................................................... 42

7) Phone Book.............................................................................................................................................. 42

8) Call Log ..................................................................................................................................................... 43

5. FAQ & Trouble Shooting .......................................................................................................... 43

1)Frequently Asked Questions ................................................................................................................................. 43

1.1 How to make a factory reset .......................................................................................................... 43

1.2 Upgrade firmware under safe mode ............................................................................................ 43

1.3 How to make direct IP call .............................................................................................................. 44

2) .................................................................................................................................................................... T

rouble Shooting ..................................................................................................................................................... 44

2.1 The phone can’t register successfully....................................................................................... 44

2.2 The phone can’t obtain IP address ............................................................................................ 44

2.3 Only one part can hear the voice during the call .................................................................... 45

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

Contact ATCOM

The Introduction of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed ; mission of creating the biggest value for IP terminals , we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s experience and creating the bigger value with our reliable products. Until now , our VoIP products has been sold to over 60 countries and used by millions of end users.

Contact Sales

CÔNG TY CỔ PHẦN ĐẦU TƯ & PHÁT TRIỂN CÔNG NGHỆ NAM TRƯỜNG GIANG

Địa chỉ: 355 Nguyễn Khang - Yên Hòa - Cầu Giấy - Hà Nội

E- mail: namtruonggiang.jsc@gmail.com

http://www.lapdattongdaidienthoai.com

Website Address: http://www.lapdattongdaidienthoai.com

Download Center: http://www.lapdattongdaidienthoai.com/e-books

1. AT840 Series Overview

AT840 is almost the same with AT840P without PoE

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

AT840/AT840P

AT840/AT840P with extension module

Type

PoE

Power adapter

AT840

Standard accessory

AT840P

Yes

Optional accessory

1) Interfaces

 Power input: DC 12V, 500mA  WAN: RJ45 port  PC: RJ45 port  EXT: RJ45 port  Headset jack 1 : RJ9 port  Handset jack 1 : RJ9 port

2) Hardware

 LCD: 128×64 dot matrix  FLASH: 8M  RAM: 32M  CPU: 262MHz Dual Core

 LED indicator: 1 Status Light , 4 line indicators, 9 BLF indicators, 1 voicemail indicator, 1

headset indicator, 1 mute indicator, 1 hand-free indicator

 Expander board: 20 BLF keys on each expander board, can connect at most 5

expander boards on a AT840.

3) Software

 Sip 2.0 (RFC3261) and other related SIP RFCs  4 SIP lines  Multi-language  G.711A/u, G722, G.723, G.726, G.729 , Lin16-16, iLBC Codec  DTMF inband, RFC2833 and SIP info  Call Forward, DND(Do Not Disturb), Pickup, Redial, Call Park, Call waiting  Call transfer, Call hold, 3-way conference

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

 BLF, SMS, Blacklists, Dial plan, IP to IP call  Auto answer, Block Anonymous call, Block Call-ID  STUN, SNTP  Jitter Buffer,VAD,CNG  HD voice  G.168 compliant 96ms echo cancellation  SIP UDP,TCP, TLS  Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls  Auto update via HTTP, FTP, TFTP  Syslog  Soft button: soft button * 4

4) Network

 WAN/PC：Support bridge mode  Support PPPoE（ADSL,cable modem use for Internet connecting）  Support VLAN（DATA VLAN and VOICE VLAN）

 Support L2TP VPN  WAN support Primary and Secondary DNS  WAN support DHCP Client  Qos support Diffserv

5) Management and Maintenance

 Support safe mode and firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language  Firmware and configuration updating via HTTP , FTP and TFTP  Support system log and call log  Firmware and configuration file auto provision

6) Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX  PPPoE：PPP over Ethernet

 WAN support DHCP Client  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  VAD/CNG  DNS: Domain Name Server  TFTP:Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol

7) Compliant Standard

 CE:EN55024,EN55022  Comply with ROHS in EU  Comply with ROHS in China

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com



Explanation: The letter “e” is the first letter of “environment: and “electronic”. The rim is a round with two arrow, stands for recycle. The number 20 stands for the years of environment protection. Please note the years of environment protection is not discarding year nor usage life.

8) Operating Requirement

 Operation temperature: 0 to 45° C (32° to 113° F)  Storage temperature: -5° to 55° C (12° to 131° F)  Humidity: 10 to 90% no dew

9) Packing List

Model

Phone

Hands

Handse

t line

Power

adapter

Ethern

Cable

Manu al CD

Feet

underpro

EX20B

AT840

1 1 1

1,Standar

accessory

1,1.5m 1 3

Optional

AT840

1 1 1

Optional

accessory

1,1.5m 1 3

Optional

Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 12V ,500mA;)

10)Installation Use Ethernet cable to connect AT840‟s WAN port and your computer. on the same switch, AT840

default to use DHCP to obtain IP from switch. Check AT840 IP by press MENU -> 9.Network

->2.Current IP (default password:123). Then open web browser and key in the IP, you will see the

password was set for them, you can set password in webpage by yourself.

Set up page for VoIP user only:

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

Feet installation instruction

1) Desktop position:

A. Put the bottom side of the IP phone upside and press the plate with letter “PUSH” into the

slot, please refer the picture as below:

B. Press the other plate into the slot in accordance with the direction of the arrow

C. Repeat A and B. It is the right picture of putting on desk after fixing the two feet below:

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

D. Disassemble the feet:

Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the plate is pull out of the slot (there will be a sound of “pa”) you can take off the feet

2) On wall position

A. Put the bottom side of the IP phone upside and push the plate with letter “PUSH” into the

slot, please refer the picture as below:

B. Push the other plate into the slot in accordance with the direction of the arrow

C. Repeat A and B. It is the picture of wall mounting after fixing the two feet below:

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

D. Disassemble the feet way:

Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the plate is pull out of the slot (there will be a sound of “pa”) you can take off the feet

2. Keypad of IP Phone

Attention: Please rotate the hook to the position as in picture with a coin or other tools

AT840 Series User Manual

NAM TRUONG GIANG

www.lapdattongdaidienthoai.com

1) Describe of the buttons and Screen

Soft buttons

Press to select an feature shown in the soft button features.

Soft button features

Shows available choices based on current phone function displayed on the last line of LCD screen.

Status light

Shows the phone status, if the phone is standby, the LED is with light. If there is income calling, the LED will flicker.

 If the phone is starting ,the LED is flicker  If the phone is standby, the LED is off  If there is income calling, the LED will flicker. The

frequency is 500ms off, 500ms on.

LCD Screen

Display screen for the phone: It shows the date, time, phone number, incoming caller‟s ID(if available),line/call status, extension numbers and the soft button features.

Line indicators

Shows extension number and status. There are three colors for LED: red, green and orange.

 If the line is registered, the LED shows green  If the line is registered failed, the LED shows orange.

Whenever it tries to register again after a while, the LED shows red and starts flashing.

 If the line has income calling, the LED shows red and

flicker at 500ms off, 500ms on.

 If the line is on the calling , the LED shows red  If the line disable for register, the LED is off.

Navigation button

Allows users to navigate(left, right, up, down).

Dial pad

Entering numbers, letters or characters.

BLF Key

All the function key can be defined as BLF key, Speed dial key etc.

Come into Keypad menu.

Volume buttons

Adjust the volume.

Speakerphone button

Pick up and hung up on the speakerphone mode, when pick up by speakerphone, the LED of the button is on.

Mute button

Mute the handset, headset or speakerphone by press the

Mute button; this prevents the person on the active call form hearing what you or someone else in the room is

saying. To cancel the Mute function, press the Mute button again. If Mute the voice, the LED is light on this button.

Headset button

Pick up and hung up on headset mode. When pick up by headset, the LED button will light on.

Voicemail button

Check the Voicemail status, if there are voicemail, the button will light on.

2) BLF indicator status

+ 25 hidden pages

ATCOM AT840, AT840P User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual