ATCOM at810, at810p User Manual
AT810 series User Manual
Version: 1.2
2013-08-29
AT810 Series User Manual
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version
Changed note
Editor
Date
1.0
First Release
Stefen
2013-1-25
1.1
Page 9: Packing List
1. Add Ethernet Cable(1.5m)
Jessie
2013-5-13
1.2
Web Settings -> Account
Add parameters description:
1.Session Timer Enable
2.Early Update Enable
3.Caller ID Display
4.AutoSubscribeMWBEnable
5.Server List
6.Dns Mode
7.Blf List Uri
8.G711A
9.G711U
10.AVT
11.G722
12.G723
13.G729ab
14.iLBC
15.G726-16
16.G726-24
17.G726-32
18.G726-40
Jason
2013-8-29
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Content
Contact ATCOM .................................................................................................................... 5
1. AT810 Series Overview ............................................................................................... 6
1.1 Interfaces ......................................................................................... 6
1.2 Hardware .......................................................................................... 6
1.3 Software ........................................................................................... 7
1.4 Network ........................................................................................... 7
1.5 Management and Maintenance ............................................................. 7
1.6 Protocol ............................................................................................ 8
1.7 Compliant Standard ........................................................................... 8
1.8 Operating Requirement ....................................................................... 8
1.9 Packing List ....................................................................................... 9
1.10 Installation ...................................................................................... 9
1.11 Feet installation instruction ............................................................... 10
1.11.1 Desktop position ..................................................................... 10
1.11.2 Wall position........................................................................... 11
2. Keypad of IP Phone .................................................................................................... 12
3. Menu Operation............................................................................................................ 14
4. Basic functions and operations .............................................................................. 15
4.1 Answer the calls ............................................................................... 15
4.2 Make Calls ....................................................................................... 16
4.3 Hang up .......................................................................................... 17
4.4 Call Transfer ..................................................................................... 17
4.5 Mute ............................................................................................... 18
4.6 Call Hold .......................................................................................... 18
4.7 3-way conference call ........................................................................ 18
4.8 Call History ...................................................................................... 19
4.9 Date and Time .................................................................................. 19
4.10 Access Mode ................................................................................... 19
5. Web settings .................................................................................................................. 20
5.1 System status .................................................................................. 20
5.2 Network .......................................................................................... 21
5.2.1 Basic ....................................................................................... 21
5.2.2 Advance .................................................................................. 22
5.3 Sip Setting ....................................................................................... 24
5.3.1. Sip Timer Values ...................................................................... 24
5.3.2 RTP Parameters ........................................................................ 24
5.3.3 SDP Payload Types .................................................................... 25
5.3.4 NAT Support Parameters ............................................................ 26
5.4 Account ........................................................................................... 26
5.4.1 SIP ......................................................................................... 26
5.4.2 Codec Configuration .................................................................. 27
5.4.3 Call Feature Setting .................................................................. 28
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5.4.4 Dial Plan .................................................................................. 28
5.5 Phone Setting ................................................................................... 30
5.5.1 Preference ............................................................................... 30
5.5.2 Features .................................................................................. 33
5.5.3 Voice ...................................................................................... 34
5.5.4 Ring ........................................................................................ 35
5.5.5 Tone ....................................................................................... 36
5.6 Update ............................................................................................ 37
5.6.1 Manual Update ......................................................................... 37
5.6.2 Auto Provision .......................................................................... 37
5.6.3 Reset & Reboot ......................................................................... 38
5.7 Phone Book ...................................................................................... 38
5.8 Call Log ........................................................................................... 39
6. FAQ & Trouble Shooting ............................................................................................ 39
6.1 Frequently Asked Questions ................................................................ 39
6.1.1 How to make a factory reset ....................................................... 39
6.1.2 Upgrade firmware under safe mode ............................................. 40
6.1.3 How to make direct IP call .......................................................... 40
6.2 Trouble Shooting ............................................................................... 40
6.2.1 The phone can’t register successfully ........................................... 40
6.2.2 The phone can’t obtain IP address ............................................... 41
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM
The Introduction of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to establish
a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D, manufacturing and service in network and VoIP
filed, mission of creating the biggest value for IP terminals, we commit ourselves in
supplying the competitive IP phone and other terminals for IP PBX, softswitch, IMS, NGN
providers and carriers; supplying the competitive total VoIP solution for SMB market. We
keep improving the customer’s experience and creating the bigger value with our
reliable products. Until now, our VoIP products has been sold to over 60 countries and
used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan
9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8888
Fax
+ (86) 755-83018319
E-mail
sales@atcomemail.com
Contact Technical Support
Tel
+ (86) 755-83018618-8011
E-mail
Support@atcomemail.com
Website Address: http://www.atcom.cn/
Download Center: http://www/atcom/cn/download.html
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1. AT810 Series Overview
AT810 is almost the same with AT810P without PoE.
AT810/AT810P
Type
POE
Power adapter
AT810
No
Standard accessory
AT810P
Yes
Optional accessory
1.1 Interfaces
Power input: DC 12V, 500mA.
WAN: RJ45 port.
PC: RJ45 port.
Headset port: RJ9 port.
Handset port: RJ9 port.
1.2 Hardware
LCD: Block code LCD
FLASH: 8M.
RAM: 16M.
CPU: 262MHz Dual Core.
LED indicator: 1 Status Light
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1.3 Software
Supports Sip 2.0 (RFC3261) and other related SIP RFCs.
Supports web control.
Supports Syslog.
Supports G.711A/U, G722, G.723, G.726, G.729, iLBC Codec.
Supports STUN.
Supports 1 SIP account.
Supports SIP domain，SIP authentication.
Supports DTMF (Inband, RFC2833 and Info).
Supports voicemail.
Supports dial rule, IP to IP call.
Supports network time synchronization (NTP).
Supports speed dial.
Supports Call Forward, Call transfer, 3-way conference, Call hold, Call waiting,
Redial.
Supports VAD, CNG，Jitter Buffer.
Supports DND (Do Not Disturb), Auto Answer, Blacklist, Block Call ID, Block
Anonymous Call.
Supports HTTP, FTP, TFTP updating the configuration and firmware.
Supports auto provision for config file upgrade.
Supports phone book with 100 whitelist records and 50 blacklist records.
Supports call log with 50 answered calls 50 missed calls, 50 dialed calls.
1.4 Network
WAN port: Static IP, DHCP and PPPoE.
PC port: Bridge mode
Supports VLAN (DATA VLAN and VOICE VLAN).
Supports L2TP VPN.
Supports Qos, Qos supports Diffserv.
Supports NAT.
1.5 Management and Maintenance
Supports safe mode and firmware updating under safe mode.
Supports different level user management.
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Configuration via web, keyboard.
Firmware and configuration file auto provision.
Firmware and configuration updating via HTTP, FTP and TFTP.
Supports system log and call log.
1.6 Protocol
IEEE 802.3 /802.3u 10 Base T/100Base TX.
PPPoE：PPP over Ethernet.
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889.
TCP/IP: Transfer Control Protocol/Internet Protocol.
RTP: Real-time Transport Protocol.
RTCP: RTP Control Protocol.
SRTP: Secure Real-time Transport Protocol
VAD/CNG: Voice Activation Detection/Comfort Noise Generaror.
DNS: Domain Name Server.
TFTP: Trivial File Transfer Protocol.
HTTP:Hypertext Transfer Protocol.
FTP: File Transfer Protocol.
1.7 Compliant Standard
CE：EN55024, EN55022.
Comply with ROHS in EU.
Comply with ROHS in China.
Explanation: The letter “e” is the first letter of “environment” and “electronic”. The
rim is a round with two arrows, stands for recycles. The number 20 stands for the
years of environment protection. Please note the years of environment protection is
not discarding year nor usage life.
1.8 Operating Requirement
Operation temperature: 0 to 45° C (32° to 113° F)
Storage temperature: -5° to 55° C (23° to 131° F)
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Humidity: 10 to 90% no dew
1.9 Packing List
Model
Phone
Handset
Handse
t line
Power
adapter
Ethernet
Cable
Manual
CD
Feet
underp
rop
AT810 1 1
1
1,Standar
d
accessory
1,1.5m
1
2
AT810P 1 1 1
Optional
accessory
1,1.5m
1
2
Note: Power adapter Input: AC 100~240V, 50/60Hz; Output: 12V, 500mA.
1.10 Installation
Use Ethernet cable to connect the phone’s WAN port and computer on the same switch,
the phone defaults to use DHCP to obtain IP from switch. The following is the connection
diagram of application:
Steps to configure the phone via web:
Press "Info" button for several times, user will see the information in sequence: IP
address, Gateway and Account number.
Open web browser and key in the IP address to enter the configuration page.
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Click on “admin” to configure under admin mode.
The default username is admin for administrator and user for user. They were defaults
with no password. User can set it in the webpage.
1.11 Feet installation instruction
1.11.1 Desktop position
Put the bottom side of the IP phone upside and press the plate with letter “PUSH” into
the slot, please refer the picture as below:
A. Press the other plate into the slot in accordance with the direction of the arrow.
B. Repeat A and B. It is the right picture of putting on desk after fixing the two feet
below:
C. Disassemble the feet:
Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the
plate is pull out of the slot (there will be a sound of “pa”) user can take off the feet.
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1.11.2 Wall position
A. Put the bottom side of the IP phone upside and push the plate with letter “PUSH” into
the slot, please refer the picture as below:
B. Push the other plate into the slot in accordance with the direction of the arrow.
C. Repeat A and B. It is the picture of wall mounting after fixing the two feet below:
D. Disassemble the feet way:
Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the
plate is pull out of the slot (there will be a sound of “pa”) user can take off the feet.
Attention: Please rotate the hook to the
position as in picture with a coin or other
tools
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2. Keypad of IP Phone
Keypad Map of AT810/AT810P
Description of indicators and buttons：
Number
Function description
1
Network status indicator:
When the network connection is successful, it’s on;
When the network connection is unsuccessful, it blinks.
3. 5. 7
Network mode indicator:
Number 3 stands for DHCP, When the IP phone gets IP address
in DHCP mode, the indicator is on, or it blinks;
Number 5 stands for Static, when the IP phone gets IP address
in Static mode, the indicator is on, or it blinks;
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Number 7 stands for PPPoE, when the IP phone gets IP address
in PPPoE mode, the indicator is on, or it blinks.
2. 4. 6
Answering mode indicator:
Number 2 stands for answering call with handset;
Number 4 stands for answering call in handfree mode;
Number 6 stands for answering call with headset.
8
Mute indicator:
When the phone is muted, this indicator is on, or it’s off.
9
Protocol indicator:
When the register is enabled and the phone successfully
register to SIP server, this indicator is on;
When the register is enabled but the phone does not
successfully register to server, this indicator blinks;
When the register is disabled, this indicator is off.
10
Missed call indicator:
When there is a missed call, this indicator will be on, and it will
turn off when user checks the missed call information.
11
Voicemail indicator:
When there is a new voice mail, this indicator will be on, only after
all the voicemail have been checked, this indicator will turn off.
12
incoming call indicator
When the phone is in standby without any incoming call, the
indicator is off.
When there is a missed call, this indicator blinks;
When there is an incoming call, this indicator blinks;
When there is a new voicemail, the indicator blinks.
13
Monday to Sunday indicator :
The correct day will be on while others will be off.
14
This is the multi-function key
In standby mode , press “Menu/Enter” to enter the Menu;
In functional menu, press “Menu/Enter” to confirm selection.
15
Press “Info” to check network and registration status.
16
Press “Pbook” to enter the phone book and add or delete or edit.
17
Press “History” button to check call history including incoming
calls, outgoing calls and missed calls.
18
Exit button:
When dialing , press “Exit” to delete the dialed number and so
user can dial a new number;
In functional menu, press “Exit” to exit current menu and
return to the upper one.
19
conference key :
When user want to realize conference call, press “CONF” button
and key in the third part number.
20
Transfer key, when need to transfer the current call to others,
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