ATCOM AT800DP, AT800P, AT800D, AT800 User Manual
ATCOM
ATCOM
ATCOM
ATCOM
®
®
®
®
AT800
AT800
AT800
AT800 series
series
series
series User
User
User
User Manual
Manual
Manual
Manual
Version: 1.0
201 2 -0 9 - 13
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
content
Contact ATCOM
..............................................................................................................................................
5
AT800 Series Overview
...................................................................................................................................
6
Interfaces
........................................................................................................................................................
6
Hardware
........................................................................................................................................................
6
Software
.........................................................................................................................................................
7
Network
..........................................................................................................................................................
7
Management and Maintenance
.....................................................................................................................
7
Protocol
..........................................................................................................................................................
8
Compliant Standard
........................................................................................................................................
8
Operating Requirement
..................................................................................................................................
8
Packing List
.....................................................................................................................................................
9
Getting started
...............................................................................................................................................
9
Keypad
....................................................................................................................................................
9
Indicator status
.....................................................................................................................................
11
Installation
............................................................................................................................................
11
Power on
......................................................................................................................................
11
DC Power
..............................................................................................................................
12
PoE
........................................................................................................................................
12
Headset
........................................................................................................................................
13
Sip Register
...................................................................................................................................
13
Basic Phone Functions
..................................................................................................................................
14
Place or Answer a call
...........................................................................................................................
14
Volume and Mute
.................................................................................................................................
15
Volume
.........................................................................................................................................
15
Mute
.............................................................................................................................................
15
Hold
......................................................................................................................................................
15
Resume a call
........................................................................................................................................
15
Ending a call
..........................................................................................................................................
16
Transfer
.................................................................................................................................................
16
Attended transfer
.........................................................................................................................
16
Blind transfer
................................................................................................................................
16
3-Way conference Call
..........................................................................................................................
16
Redial
....................................................................................................................................................
17
Missed calls
..........................................................................................................................................
17
Last Call Return
.....................................................................................................................................
17
Call Forward
.........................................................................................................................................
17
Do Not Disturb
.....................................................................................................................................
18
Personal directory
................................................................................................................................
18
Call History
...........................................................................................................................................
19
Advance Phone Features
..............................................................................................................................
19
Privacy and Security Features
..............................................................................................................
19
Block Caller ID
...............................................................................................................................
19
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Block Anonymous Calls
.................................................................................................................
20
Auto Answer
.................................................................................................................................
20
Speed Dial
.............................................................................................................................................
20
LCD screen
............................................................................................................................................
20
LCD Contrast
.................................................................................................................................
21
Backlight
.......................................................................................................................................
21
Ring Tones
............................................................................................................................................
21
Date and Time
......................................................................................................................................
21
Voicemail Number
................................................................................................................................
22
Reboot
..................................................................................................................................................
22
Phone Status
........................................................................................................................................
22
Product Info
..........................................................................................................................................
22
Network
................................................................................................................................................
23
LAN port
.......................................................................................................................................
23
PC port
..........................................................................................................................................
23
Web Interface
...............................................................................................................................................
24
System status
........................................................................................................................................
24
Network
................................................................................................................................................
24
LAN Port
.......................................................................................................................................
25
PC Port
..........................................................................................................................................
25
Advance
........................................................................................................................................
26
SIP settings
...........................................................................................................................................
27
SIP Parameters
..............................................................................................................................
27
SIP Timer Values
...........................................................................................................................
27
RTP Parameters
............................................................................................................................
28
SDP Payload Types
........................................................................................................................
29
NAT Support Parameters
..............................................................................................................
30
Account Settings
...................................................................................................................................
30
SIP
.................................................................................................................................................
30
Codec Configuration
.....................................................................................................................
31
Call feature setting
.......................................................................................................................
31
Dial Plan
........................................................................................................................................
32
Phone setting
.......................................................................................................................................
34
P reference
....................................................................................................................................
34
Audio Device
.........................................................................................................................
34
LCD
.......................................................................................................................................
34
Control Timer Values (seconds)
............................................................................................
34
Date and Time
......................................................................................................................
35
Feature
.........................................................................................................................................
36
S peed dial
.............................................................................................................................
36
Call Forward
..........................................................................................................................
36
Others
...................................................................................................................................
37
Voice
.............................................................................................................................................
37
Echo Cancellation
.................................................................................................................
37
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Jitter Buffer
...........................................................................................................................
38
Ring
...............................................................................................................................................
38
Tone
..............................................................................................................................................
38
Programmable key
........................................................................................................................
39
Update and provision
...........................................................................................................................
40
Manual update
.............................................................................................................................
40
Auto provision
..............................................................................................................................
40
Configuration Profile
............................................................................................................
40
Reset and Reboot
.........................................................................................................................
41
P hone book
..........................................................................................................................................
41
Call log
..................................................................................................................................................
42
FAQ
...............................................................................................................................................................
42
How to restore to factory settings
........................................................................................................
42
Upgrading in the safe mode
.................................................................................................................
42
How to make direct IP calls
..................................................................................................................
43
How to connect headset
......................................................................................................................
43
Trouble shooting
..........................................................................................................................................
43
Phone can ’ t register to the SIP server .
.................................................................................................
43
Device can ’ t obtain IP address
.............................................................................................................
44
Conversation with one way speech
......................................................................................................
44
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact
Contact
Contact
Contact ATCOM
ATCOM
ATCOM
ATCOM
The
The
The
The Introduction
Introduction
Introduction
Introduction of
of
of
of ATCOM
ATCOM
ATCOM
ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution for
SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’experience of R&D , manufacturing and service in network and VoIP filed ;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer ’ s experience and creating the bigger value with our reliable products. Until now , our
VoIP products has been sold to over 60 countries and used by millions of end users.
Contact
Contact
Contact
Contact Sales
Sales
Sales
Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21 T airan 9th Rd,
Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755- 83018618-8888
Fax + (86) 755- 83018319
E-mail sales@atcomemail.com
Contact
Contact
Contact
Contact Technical
Technical
Technical
Technical Support
Support
Support
Support
Tel
+ (86) 755- 83018618-8 011
E-mail Support@atcomemail.com
Website
Website
Website
Website Address
Address
Address
Address : http://www.atcom.cn/
Download
Download
Download
Download Center
Center
Center
Center : http://www.atcom.cn/download.html
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
AT800
AT800
AT800
AT800 Series
Series
Series
Series Overview
Overview
Overview
Overview
AT800D /AT800DP AT800/AT800P
Model
Model
Model
Model LCD
LCD
LCD
LCD Screen
Screen
Screen
Screen PoE
PoE
PoE
PoE
AT800DP
Yes Yes
AT800D
Yes
No
AT800P No
Yes
AT800 No No
Interfaces
Interfaces
Interfaces
Interfaces
� Power input : DC 6~15V,5W
� LAN : RJ45 port
� PC : RJ45 port
� Headset jack 1 : RJ9 port
Hardware
Hardware
Hardware
Hardware
� LCD: 128
×
32 dot matrix
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
� FLASH: 8M B
� SD RAM: 16M B
� CPU: 262MHz Dual Core
� LED indicator ： Login indicator , MWI , M ute indicator, Call indicator
� Support HAC(Hearing Aid Compatible)
Software
Software
Software
Software
� S IP 2.0 (RFC3261)
� 1 S IP account
� STUN
� Jitter Buffer,VAD,CNG
� G.711A/u, G.722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, iLBC, Lin-16 Codec
� G.168 compliant 96ms echo cancellation
� Support SIP domain ， SIP authentication(none , basic,MD5),NDS.
� Support inband , RFC2833 and SIP info DTMF
� Call Forward, Call transfer, Call hold, 3-way conference, Redial
� DND(Do Not Disturb), Auto answer , Blacklist, Block Caller ID, Block Anonymous Call
� Dial rule, IP call
� Phone book with 100 records, 50 answered records, 50 missed records, 50 dialed records
� Support HTTP ,
FTP
, TFTP updating the configuration
� Syslog
� Support SNTP client
� WEB access
� Support different level user management
Network
Network
Network
Network
� LAN : Static
IP,
DHCP, PPPoE （ ADSL)
� PC : Bridge and route mode
� Support NAT
� Support VLAN （
DATA
VLAN and VOICE VLAN ）
� LAN support DHCP Server
� Qos support Diffserv
Management
Management
Management
Management and
and
and
and Maintenance
Maintenance
Maintenance
Maintenance
� Support firmware updating in safe mode
� Support different level user management
� Configuration via web , key pad
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
� Support system log and call log
� Auto provision
Protocol
Protocol
Protocol
Protocol
� IEEE 802.3 /802.3 u 10 Base T / 100Base TX
� PPPoE: P oint-to-point protocol over Ethernet
� DHCP: Dynamic host configuration protocol
� SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842, RFC3515,
RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
� TCP/IP: Transfer Control Protocol/Internet Protocol
� RTP: Real-time Transport Protocol
� RTCP: RTP Control Protocol
� VAD/CNG
� DNS: Domain Name Server
� TFTP: Trivial File Transfer Protocol
� HTTP: Hypertext Transfer Protocol
� FTP: File Transfer Protocol
� STUN: Simple traversal of UDP over Nats
� SNTP: Simple network time protocol
� ICMP: Internet Control Message Protocol
Compliant
Compliant
Compliant
Compliant Standard
Standard
Standard
Standard
� CE ： EN55024,EN55022
� Comply with ROHS in EU
� Comply with ROHS in China
�
Explanation:
The letter “ e ” is the first letter of “ environment: and “ electronic ” . The rim is a round with two
arrow, stands for recycle. The number 20 stands for the years of environment protection. Please
note the years of environment protection is not discarding year nor usage life.
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Operating
Operating
Operating
Operating Requirement
Requirement
Requirement
Requirement
� Operation temperature: 0 ~ 4 5°C (32 ~ 1 13°F)
� Storage temperature: - 5~5 5°C ( 23~ 1 31
°
F)
� Humidity: 10 to 90% no dew
Packing
Packing
Packing
Packing List
List
List
List
� AT800 x IP phone
� Power adapter ( Input: AC 100~240V, 50/60Hz; Output: DC 12 V , 500m A)
� Manual CD
Note:
Note:
Note:
Note: There
There
There
There is
is
is
is no
no
no
no power
power
power
power adapter
adapter
adapter
adapter in
in
in
in AT800D
AT800D
AT800D
AT800D P
P
P
P and
and
and
and AT800P
AT800P
AT800P
AT800P packaging
packaging
packaging
packaging by
by
by
by default.
default.
default.
default. Please
Please
Please
Please contact
contact
contact
contact ATCOM
ATCOM
ATCOM
ATCOM
if
if
if
if user
user
user
user wants
wants
wants
wants to
to
to
to use
use
use
use with
with
with
with power
power
power
power adapter.
adapter.
adapter.
adapter.
The
The
The
The default
default
default
default packing
packing
packing
packing is
is
is
is exclusive
exclusive
exclusive
exclusive of
of
of
of headset.
headset.
headset.
headset. User
User
User
User can
can
can
can buy
buy
buy
buy it
it
it
it from
from
from
from ATCOM
ATCOM
ATCOM
ATCOM additionally,
additionally,
additionally,
additionally, or
or
or
or use
use
use
use with
with
with
with any
any
any
any
RJ9
RJ9
RJ9
RJ9 headset.
headset.
headset.
headset. Refer
Refer
Refer
Refer to
to
to
to how
how
how
how to
to
to
to connect
connect
connect
connect headset
headset
headset
headset .
.
.
.
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Getting
Getting
Getting
Getting started
started
started
started
Keypad
Keypad
Keypad
Keypad
(AT800D/AT800DP)
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
(AT800/AT800P)
Descri ption of the keys and Screen:
Soft buttons Press to select an feature shown in the soft button features
LCD Screen Display screen for the phone: It shows the date, time, phone number,
incoming caller’s ID(if available),line/call status, extension numbers and
the soft button features.
Navigation button 1. Move cursor up and down when pressed in menu reviewing.
2. Adjust output volume when pressed in talking state
3. Adjust ringer volume when pressed in idle state.
1~9,*# For entering numbers, letters or characters
Programmable Key Function key can be defined as Speed dial
key,
CFWD, Hold, Xfer, ConF,
DND, Redial, Voicemail.
Menu Enter Keypad menu settings
Mute button Mute/un-mute mic-phone in talking state
Headset button Pick up phone to make outgoing calls or answer incoming calls.
MWI Message waiting indicator/ Ringing indicator
Login button 1. Press to enter login interface to input SIP account username and
password to register to sip server .
2. Press in login-ed state to input SIP account password to logout.
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Indicator
Indicator
Indicator
Indicator status
status
status
status
1. Login indicator
LED
LED
LED
LED Status
Status
Status
Status Frequency
Frequency
Frequency
Frequency Description
Description
Description
Description
Red /Flash 500ms on/500ms off LAN Disconnected
Red - SIP Unregistered
OFF - SIP Registered
2. Mute indicator
LED
LED
LED
LED Status
Status
Status
Status Frequency
Frequency
Frequency
Frequency Description
Description
Description
Description
Red - Mute
OFF - Unmute
3. Voicemail indicator
LED
LED
LED
LED Status
Status
Status
Status Frequency
Frequency
Frequency
Frequency Description
Description
Description
Description
Red/Flash 500ms on/500ms off New message
Red/Flash 250ms on/250ms off Call ringing
Red - Normal working(AT800/AT800P)
OFF - No new message
4. Call indicator
LED
LED
LED
LED Status
Status
Status
Status Frequency
Frequency
Frequency
Frequency Description
Description
Description
Description
Red - In a conversation
Red/Flash 500ms on/500ms off On-hold
OFF - Idle state
When boot up,all indicators will be lighted once.
When phone is stand by,all the indicators are off . For AT800/AT800P , WMI indicator will be lighted when
the phone is working.
When updating firmware, all indicators will be flash in frequence 1s on/ 1s off.
Installation
Installation
Installation
Installation
Power
Power
Power
Power on
on
on
on
There are two options for network and power source connections. The administrator will advise which
one to use.
� DC Power
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
� Power over Ethernet (PoE)
DC
DC
DC
DC Power
Power
Power
Power
1. Plug in network cable at LAN port.
2. Plug in the power jack with DC 12V/ 500m A.
3. The phone will show a loading bar and A TCOM logo, and then come into idle display after boot up
absolutely.
PoE
PoE
PoE
PoE
Power over Ethernet. Using a regular CAT5 cable, the phone can be powered from a PoE (IEEE 802.3af)
compliant switch or hub.
To
connect the PoE:
� Plug in network cable at LAN port which is connected to a PoE switch.
AT800
AT800
AT800
AT800 Series
Series
Series
Series User
User
User
User Manual
Manual
Manual
Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
H
H
H
H eadset
eadset
eadset
eadset
To
connect the headset:
� Connect the RJ-9 headset to the headset jack on the left side of the phone. The pin sequence of
RJ9 port on the phone is like following picture:
Sip
Sip
Sip
Sip Register
Register
Register
Register
Before using the phone, user have to follow below steps to register it.
To
register the phone:
1. Viewing the Network Information:
� P ress Menu softkey
� Enter login password (default: 123)
� Scroll to [9.Network] and press select softkey
� Select [1. LAN] to view the network information:
Current IP : 172.16.0.110, etc.
Current Net mask :255.255.255.0
2. Access the IP Phone administrator web user interface:
� Launch a web browser on a computer that can reach the phone on the network.
� Enter the IP address of the phone in web browser address
bar.
For example:
http://172.16.0.110
Loading...