ATCOM A68w, A68 User Manual

Download

A68(W) IP Phone User Manual

Version: 1.0

2016-03-24

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2

Content

Contact ATCOM ......................................................................................................... 5

1、Overview of A68(W) ............................................................................................. 6

1.1、Interface ........................................................................................................ 7

1.2、Hardware ....................................................................................................... 7

1.3、Software ........................................................................................................ 7

1.4、Network ......................................................................................................... 8

1.5、Management and Maintenance .......................................................................... 8

1.6、Protocol ......................................................................................................... 8

1.7、Compliant and Certified Standard ...................................................................... 9

1.8、Packing list ..................................................................................................... 9

1.9、Installation ................................................................................................... 10

2、Call Function ...................................................................................................... 13

2.1、Answer the calls ............................................................................................ 13

2.2、Make Calls.................................................................................................... 14

2.3、Pre-dial ........................................................................................................ 15

2.4、Multiple line dial-up ....................................................................................... 15

2.5、Call Hold ...................................................................................................... 16

2.6、Call Transfer ................................................................................................. 16

2.7、Mute calls .................................................................................................... 17

2.8、3-Way Conference ......................................................................................... 18

2.9、Hang up the phone ........................................................................................ 18

2.10、Voicemail ................................................................................................... 19

3、Keypad and GUI ................................................................................................. 19

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn3

3.1、Keypad ........................................................................................................ 19

3.2、Starting ....................................................................................................... 21

3.3、Standby ....................................................................................................... 22

3.4、Configuration ................................................................................................ 24

3.4.1、Status info ........................................................................................... 25

3.4.2、Call Features ........................................................................................ 27

3.4.3、Directory ............................................................................................. 43

3.4.4、History ................................................................................................ 51

3.4.5、Message .............................................................................................. 54

3.4.6、Settings ............................................................................................... 56

3.4.7、Display ................................................................................................ 75

4、Advanced Feature............................................................................................... 79

4.1、Codecs ........................................................................................................ 79

4.2、Capture and Upgrading .................................................................................. 80

4.3、Auto Provision .............................................................................................. 81

4.4、Export & Import configuration file .................................................................... 83

4.4.1、Export configuration file ......................................................................... 83

4.4.2、Import configuration file......................................................................... 84

4.5、Export System log ......................................................................................... 84

4.6、Dial plan ...................................................................................................... 85

4.6.1、Replace Rule ........................................................................................ 86

4.6.2、Dial-now .............................................................................................. 87

4.6.3、Area Code ............................................................................................ 88

4.6.4、Block Out ............................................................................................. 89

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn4

5、WI-FI(only for A68W) ........................................................................................ 91

5.1、Configure the wifi on the phone ....................................................................... 91

5.2、Configure the wifi on the WEB ......................................................................... 91

6、FAQ .................................................................................................................... 92

6.1、How to reset to factory .................................................................................. 92

6.2、Upgrade the firmware on safe mode ................................................................ 93

6.3、How to make IP Peer to Peer call ..................................................................... 94

7、Troubleshooting ................................................................................................. 94

7.1、Thephone is failed to register to SIP server ....................................................... 94

7.2、Thephone is failed to gain IP address ............................................................... 94

7.3、Only one party can hear from another on calling ................................................ 95

8、Abbreviation ...................................................................................................... 95

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s experience and creating the bigger value with our reliable products. Until now, our VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

8806

Fax

+ (86) 755

83018319

E-

mail

sales@atcomemail.com

Contact Technical Support

Tel

+ (86) 755

83018618

8008

E-

mail

Support@atcomemail.com

Website Address:http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn6

1、Overview of A68(W)

A68(W)

A68(W)with Rainbow ET

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn7

1.1、Interface

Power Input

DC 5V

2000mA or PoE

LAN

Port

RJ45

Port

RJ45

EXPAN Port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2、Hardware

LCD

480x272 4.3

” TFT

FLASH

1Gbit

RAM

1Gbit

CPU

500

MHz Dual

Core

LED Indicator

1 Status Light , 6 line indicators, 8 BLF indicators, 1 voicemail indicator, 1 headset indicator, 1 mute indicator

Rainbow ET

Expansion Module

44 programmable keys on each Rainbow ET.

1.3、Software

 Sip 2.0 (RFC3261) and other related SIP RFCs  6 SIP lines registration  STUN  Jitter Buffer, VAD,CNG  G711A/u, G722, G726-16, G726-24, G726-32, G726-40, G729, Lin16-16, iLBC  Echo Cancellation  SIP Domain name, Authentication and Backup SIP Server  DTMF（Inband, RFC2833, SIP INFO)  Call transfer, Call forward, 3-way conference, Call hold, Call back  DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn8

 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls  Auto update via HTTP, HTTPS,FTP, TFTP, PNP  Syslog  SNTP,NTP  Customized Ringtone  Daylight Saving time  VLAN, VPN  WEB access with different login level  Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,

Russian, Spanish, Turkish

1.4、Network

 LAN/PC：Support Bridge mode  Support VLAN  Support L2TP VPN  Support DHCP、STATIC、PPPoE  Primary/SecondaryDNS Server  Support QoS  Web access via HTTP&HTTPS

1.5、Management and Maintenance

 Support safe mode and firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language  Firmware and configuration file auto provision  Support system log

1.6、Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX  PPPoE: PPP over Ethernet  DHCP: Dynamic Host Configuration Protocol  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn9

 TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  DNS: Domain Name Server  TFTP: Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol

1.7、Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2  Comply with ROHS in EU  Comply with ROHS in China

  Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C  Humidity: 10 to 90% no dew

1.8、Packing list

Model

A68(W)

Telphone

1Unit

Handset

1 Unit

Handset cable

1 Unit

Stand bracket

1Unit

Power adapter

Optional

Network Cable

1 unit

，

1.5 meters

CD (User

mnuaal)

1 Unit

Rainbow ET

Optional

Headset

Optional

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn10

1.9、Installation

A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other

devices (Laptop, IP phone) is able to access network via the PC port of Rainbow 4(S).

1、Stand bracketinstallation instruction

A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket

into the slot, please refer the picture as below:

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn11

B. Press the other side joints into the slot according to the direction of the arrow:

C. It is the right picture after fixing the stand bracket below:

D. Disassemble the stand bracket:

Push the spring joint of stand and pull the stand according to the direction of the arrow. When

the joints are pulled out of the slot, you can take off the stand bracket

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn12

2、Wiring instruction

Plug in the power adapter, cable and handset or headset to the corresponding ports as below

picture and press them to the slots on the stand bracket.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn13

2、Call Function

2.1、Answer the calls

When there is an incoming call, phone will remind user with ringing. There are 3 ways to

answer the call:

A. Answer by handset

Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.

When you are talking with the handset and want to switch to speaker or headset mode, please

press key or key,and then put down the handset.

B. Answer by speaker

Press key and talk with callers by built-in Micro-phone and Speaker. If you want to

hang up, please press key again. Switch calling or talking into handset mode by

lifting the handset under speaker mode. Press key will switch calling or talking into

headset mode.

C. Answer by headset

Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,

press and talk with the caller. If you want to hang up, please press again.

Pressing can change calling or talking into speaker mode, and lifting the handset

switches to handset mode.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn14

2.2、Make Calls

A. Use the handset

Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to

line6 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.

When you hear the tones of “du~~du~~” and the phone number your dialed is being

displayed on the LCD, the phone at the side of being called should be ringing. If the called

party answers this calling, the call is established and the calling timer is started immediately.

B. Use the speaker

Press key, the LCD will show the current lines (user is able to switch from line1 to

line6 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

C. Use the headset

Press Key, the LCD will show the current lines (user is able to switch from line1 to

line6 by pressing the line key beside the LCD). Input the phone number and press soft key

"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number

your dialed is being displayed on the LCD, the phone at the side of being called should be

ringing. If the called party answers this calling, the call is established and the calling timer is

started immediately.

D. Dial from phone book

1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft

key and then find the contact person by navigation keys. When the certain contact person is highlighted, press "Dial" or just pick up the handset to call this number.

2. Pick up the handset, press "Directory" soft key, then find the contact person and press "Dial" soft key.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn15

3. Pick up the handset, press and enter “Directory”, then find the contact person and press “Dial” soft key.

E. Dial from call history

1. Press key to enter the menu and choose “History” option, then select one of call

history entry, and press "Dial" soft key or pickup the handset to call this number.

2. Pickup the handset, press "History” soft key, then select one of call history entry, and

press "Dial" soft key to call this number.

3. Pickup the handset, press and enter “Call History” ,then select one of call history

entry, and press "Dial" soft key to call this number.

2.3、Pre-dial

It’s a method to dial a phone number immediacy at standby mode.

The method is as below：

A、Dial-up the phone number at standby mode

B、Press soft key "Dial"or Pick up the handset or Press or to send out the

number.

2.4、 Multiple line dial-up

A68(W) supports 6 SIP lines. That means user can register 6 different sip accounts

simultaneity. User is able to choose line1, line2, line 3 , line 4, line 5 or line 6 by pressing

corresponding line key. Line1 or the 1st Line registered successfully under idle is the priority to

pick up the calls.

A68(W) maximum supports 24 concurrent calls, that means24 calls can be setup on each of

single line, but the total number of concurrent calls on all lines can not more than 24. When

there is an incoming call to another line, LCD will show the incoming phone number and line

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn16

LED will be blinking in green. User is able to press the corresponding line key or press soft key

"Hold" the current line on which you’re talking then press “Answer” to receive the incoming

call from another line.

Pick up a new incoming call while on calling: When a new incoming call happened on the being

occupied line, press the key or to check details of the new incoming call, and press

the soft key “Answer”on GUI to pick up the new call. The current calling will be hold after the

new call picked up. When a new incoming call happened on another idle line, the source phone

number of new incoming callwill be displayed on the Screen and the LED of corresponding line

key will be fast blinking (Green), Press the corresponding line key to pick up the new call, Or

Press the soft key “Hold” to hold the current call and then press “Answer” key to pick up the

new call.

Make a new call while on calling: To make a new call on a being occupied line, Press the key “Hold”, then input the destination phone number and press the key “Dial”, or Press the soft key “New”, then input the destination phone number and press the key “Dial”. To make a new call on an idle line, press the corresponding line key, input the destination phone number and press the key “Dial”.

2.5、Call Hold

The current calling will be hold by pressing soft key “Hold” or ,and the held call will

be resumed after pressing soft key “Resume” or or the corresponding line key. Even

on 3-way conference calling, the conference will be held after pressing “Hold” key, and be

resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is

still on hold without being ended even if hung up under the status of hold.

2.6、Call Transfer

1. Attended call transfer

The attended transfer allows user to call a third-party before transferring the calling.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn17

While calling, press the "Transfer" soft key to hold the current call and dial the target number

you want to transfer to on the activated line and press “Send” soft key to call that number.

After the target party answers the call, press "Transfer" soft key again to complete the

transfer.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of A68(W), there is an easier way to complete the attend

transfer. While calling, press the corresponding BLF key of the target numberand then press

the "Transfer" soft key, the attend transfer will be achieved.

Setup BLF list with attend transfer functions on Webpage:

“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Attend

Transfer”

2. Blind call transfer

The blind transfer allows user to transfer a call without speaking to the third party. On the user

side, the call will be ended as soon as the target phone number is dialed.

Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input

the transfer target number and press “Send” soft key.

If the target number has been setup in the current BLF list, and you have already finished the

necessary setup on Webpage of A68(W), there is an easier way to complete the Blind transfer.

While calling, press the corresponding BLF key of the target number, the blind transfer will be

achieved.

Setup BLF list with blind transfer functions on Webpage:

“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Blind

Transfer”

2.7、Mute calls

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn18

The input audio will be not transmitted to peer phone after pressing key, and the

phone will be muted even switched among different modes of speaker, handset and headset.

To un-mute, just press key again.

2.8、3-Way Conference

1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then

press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key

to invite the 3rd party to join a conference call.

2. After the third party answers the call, pressing "Conf" key again to establish the 3-way

conference

3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation

with other two parties, and press “Resume” to back to 3-way conference.

4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be

ended and the calling between the other two parties will be hung up as well.

5. The initiator of 3-way conference can press the soft key"Split"to separate the conference

call, and the calling between initiator and the other two parties are still active but under the

status of Call hold.

6. After split the 3-way conference, press the soft key “More” and then press the softkey

“Join” to resume the 3-way conference or press the softkey “Conf“ to setup a new 3-way

conference call.

2.9、Hang up the phone

1. Softkey hang up

While on calling, press the softkey “End Call” to hang up.

2. Handset hang up

Put back the handset at handset mode, the current calling will be hung up.

3. Speaker hang up

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn19

Press key at speaker model, the current calling will be hung up.

4. Headset Hang up

Press key at headset model, the current calling will be hung up.

5. Hang up one line call

Press the hook to hang up the current calling when 2 calls happened simultaneously.

2.10、Voicemail

A68(W) has a key for entering voicemail box and indicating new voicemail. Press

key to enter the menu to configure voicemail number if you have never configured it

previously. Otherwise, the voicemail number will be called after pressing it.

3、Keypad and GUI

3.1、Keypad

Description of the keys and Screen

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn20

Item

Name or Icon

Descrip

tion

Line Key and Status

Indicator

Programmable keys with built-in Red/Green dual-color LED lights to indicate different status of each line,

 Green on always——the current line is being occupied  Green fast blinking——A new incoming call on the

current line

 Red on always——The remote end of SLA is busy  Green slow blinking—Calling on the current line has

been hold by the remote end

 Red slow blinking —— Calling on the current line has

been hold by local end.

Enter/Quit Menu

Access & Manage the Voicemail

Mute

Make a call or answer a call on headset

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn21

Hold/Resume a call

Re-dial the latest dialed phone number

3 Main LCD Display

Display Calling details,Message,Softkey,Time, Date and other info.

4 Softkey

Press to select a function which displayed at the softkey zone of screen. Display all optional functions at the last line of LCD screen.

5 Dial pad

Entering numbers or characters.

Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.

Pick up and hung up under the speaker mode.

8 Status Indicator

The Status Indicator (LED) will be Red slow blinking when new incoming call or Voicemail.

Allow users to navigate (left, right, up, down). Press

can enter “Directory”. Press can enter “History”.

Confirm users’ operation and show status when Rainbow2 is idle.

Cancel users’ operation.

Memory Key and Status

Indicator

Aside the BLF LCD display, Programmable keys with built-in Red/Green dual-color LED lights to indicate different status：

 Off——The account is unregistered  Green on always——The account is idle.  Red on always ——The account is being occupied.  Red fast blinking——The account is ringing.

11 BLF LCD Display

Display the content of

each programmable key.

3.2、Starting

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn22

All lights will be on (Red) at the moment when the phone powered on, and then light off in the

following One second. And then the phone turns to standby status in about 50 seconds.

3.3、Standby

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn23

Area Item

Description

Status: to indicate the call status

Time

Background

Softkey

：“

History

”，“

Directory

Press this key to access Directory.

The configuration item Label is a name to identify the key on LED, can be set as “phonebook”.

Speed Dial

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn39

Press this key while standby state, the specified target phone number will be dial fromthe

specified account.

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or 、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED, for example

“

speeddial

” Value

The target phone number for speed dial

Intercom

Press this key when the phone is idle, the phone will dial the specified “Value”, and theremote

end will answer the callautomatically.

Note: This feature is supported by specified servers only.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn40

Item

Description

Account ID

To display the account ID, press the soft key “Switch” or 、 to modify, the optional value is Account 1 to 6.

Label

To identify this key on LED, for example

“intercom

”.

Value

The target phone number for Intercom

The programmable key configured via web included Memory Key, Line Key, Programmable

Feature Key, and Feature key of expansion module.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn41

5. Key as Send

The key “Key as Send”has the same function as the soft key “Dial”.

Reminding: This key is not available while pre-dial. It’s the only way to press the soft key

“Dial” or pickup the handset to finish pre-dial.

The default value is “#”, and it could be set as “*”. If set the value as “disable”, it means the

function “Key as Send” is forbidden.

Set “Key as Send” via web ：Phone→Features→General Information→Key As Send.

6. Hotline

Once “Hotline” has been set, the phone will automatically dial the hotline via the 1st available

line if the phone stay in the standby status exceed the specified waiting time and there is no

input (or input something and then all deleted).

Item

Description

Hotline

Set up the hotline number, the value is null by default.

Hotline timeout

Set up the timeout for hotline activation

，

4 seconds by default.

Set hotline via web: Phone→Features→General Information→Hotline.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn42

Set Hotline Time-out(secs) via web: Phone→Features→General Information→Hotline

Time-out(secs).

7. Anonymous Call

This function includes makinganonymous callsand blocking all anonymous calls.

If switch on the feature “Anonymous call”, all outgoing calls will be displayed asanonymous call

in the remote end.

If switch on the feature “Rejection”, all incoming anonymous calls will be blocked automatically.

Item

Operation

Description

Accounts

press the soft key “Switch” or

、 to modify,

Select the Account for anonymous call.

Anonymous

Call

press the soft key “Switch”or

、 to modify,

Switch on/off the feature of making anonymous calls.

Call

On Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning on anonymous call, the phone enables anonymous call by sending the feature code to the server

Call Off Code

The Number key, “*”key, and

Set the feature code to turning off

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn43

“#”

are permitted to be input.

anonymous call, the phone disables anonymous call by sending the feature code to the server

Rejection

press the soft key “Switch” or

、 to modify

Switch on/off the feature of blocking anonymous calls.

Reject On

Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning on anonymous call rejection, the phone enables anonymous call rejection by sending the feature code to the server

Reject Off

Code

The Number key, “*”key, and “#”are permitted to be input.

Set the feature code to turning off anonymous call rejection, the phone disables anonymous call rejection by sending the feature code to the server

Set Anonymous Call via web：Account→Basic→Select the Account→Anonymous Call.

Set Anonymous Call Rejection via web：Account→Basic→Select the Account→Anonymous

Call Rejection.

3.4.3、Directory

The content of Directory includes local phonebook and blacklist. Enter Directory as follow,

1. Press the soft key “Directory” when the phone is standby

2. Press the navigation key

3. Press the menu key , and then select “Directory”

Configurethe “Directory” via Web：

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn44

All operations on Directory via Web will be not active until click “Save”. When too much item

existed in the Directory, it will be an easy way to search by keyword about name, Office

Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise

you will be prompted “Not find the specified contact”.

Local phonebook

Name and phone number are permitted to be saved into the local phonebook, and up to 400

items. It’s able to add new contact, edit or delete exist contact or dial, also move the item to

blacklist.

Make callsfrom directory

Path to set on the phone: →Directory→Local Contacts→Select the record→Dial。

If only one phone number saved with the selected contact person, the phone number will be

dialed while calling the contact person.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn45

If multiple phone numbers saved with the selected contact person, user must select one of the

phone numbers for dialing while calling the contact person.

Add new contact

Path to add new contact on the phone：Press →Directory→Local Contacts→Add.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn46

Item

Operation

Description

Name

Input by number keys,”*”or “#”key, change the input-method via pressing the soft key“abc”

It’s used to identify different phone numbers. Any reduplicated names are not permitted in the directory.

Office

Input by number keys,” *”or “#”key, change the input-method via

pressing the soft key“abc”

You can save three numbers at most. While calling a contact person in directory, the phone will redirect to the page that to select one number to dial when multiple numbers are saved for one contact record

Mobile

Other

Account

Press the key 、 or the soft key“Switch”to

modify the account ID.

It’s used to bundle each item with the

corresponding account, and the optional value is “Auto” or “Account 1”to “Account 6”.“Auto”means the 1st available account will be selected.

Ring

Press the key 、 or the soft key“Switch”to

modify the account ID.

It’s used to bundle each item with the corresponding ringtone, and the optional value is “Auto” or “Ringtone 1”to “Ringtone 10”. “Auto”means the default ringtone will be played if new incoming call happened, otherwise the selected ringtone will be played.

Photo

Only for preview. It’s available for modification via Web only.

To identify a contact item by a specified image.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn47

Add new contact via web：Contacts→Contacts→Input messages→Add→Save.

Edit the contact

User must re-edit the contact item while updating one item of local phonebook.

Path to edit the contact on the phone：Press →Directory→Local Contacts→Select

the item to edit→Option→Edit→OK.

Edit the contact item via Web: Contacts→Contacts→click on the item to edit→modify

messages→Click “Edit”→Click “Save”.

Delete the contact

Path to delete the contact on the phone：Press →Directory→Local Contacts→

Select the item to delete→Option→Delete→OK→OK.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn48

Press the soft key “Cancel” at the Warning UI to stop deleting.

Delete the contact item via web: Contacts→Contacts→Select the item to delete→Click on

“Delete”→Click on “Save”.

Move to blacklist

Path to move to blacklist on the phone：Press →Directory→Local Contacts→Select

the item to move→Option →Move to Blacklist →OK→OK.

Press the soft key “Cancel” at the Warning UI to stop this operation.

Move the contact item to blacklist via web ：Contacts→Contacts→Select the item to move

to blacklist→Click on “Move to black List”→Click on “Save”。

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn49

Blacklist

The purpose of blacklist’s feature is to block the phone number inside blacklist to call the host

phone number, but it’s available for the hosted phone number to call any phone number in the

black list.

The most operation of blacklist is the same as local phonebook except for the feature “Move to Contacts”, it means moving an item of blacklist to local phonebook to resume the phone number to dial the host phone number normally.

Remote phonebook

1. Remote URL: Set a remote phonebook download path.Support the TFTP,FTP,HTTP and

HTTPs server.

2. Display name: Set a display name on the phone.

3. Search Remote Phonebook name:Select “Yes” or “No” to enable or disable search remote

phonebook name.

4. Search Flash Time: Set the search flash time.Defauts to 120.

LDAP

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn50

1. Enable LDAP: Select “Yes” or “No” to enable or disable LDAP.

2. LDAP Name Filter: Set the name of the LDAP search attributes.

3. LDAP Number Filter:Set the number of the LDAP search attributes.

4. Server Address:Set the LDAP server domain name or IP address.

5. Port:Set the LDAP server port number.Defauts to 389.

6. Base:Set the LDAP search base.

7. Username:Set the LDAP server username.

8. Password: Set the LDAP server password.

9. Max Hits(1~32000): Set the maximum number of search results from the LDAP server.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn51

10. LDAP Name Attributes: Set the name of the attributes returned from the server.

11. LDAP Number Attributes:Set the number of the attributes returned from the server.

12. LDAP Display Name: The contact record the name of the displayed on the LCD.

13. Protocol: Set the phone to support LDAP protocol version.Defauts to version 3.

14. LDAP Sorting Results: Set the phone to sort the search results.

15. LDAP Lookup For Incomining Call: Set the phone for LDAP search when incoming call.

16. LDAP Lookup For dialingt: Set the phone for LDAP search when dialing,

3.4.4、History

It includes the dialed, answered, missed and transferred items, maximum 400 items.

User is able to review or delete any item of the history on the phone. And enter “History” in below ways:

1. Press the key

2. Press the key , then select “History”

3. Press the soft key “History” while phone is under standby status

When any operations above is done, details info of all recent history will be listed on LCD display, include the type of each item, the name of contact person, date and time.

Also, user is able to check the detail info of call history via Web, but only review operation is allowed while accessing via web.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn52

Make callsfrom history

Path to make calls from history on the phone：Enter history UI→Select the item to dial→ Dial.

Delete one item from history

Path to delete one item from history on the phone：Enter history UI→Select the item to delete→Delete.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn53

Check the details of history

Path to check the detailsof history on the phone：Enter history UI→Select the item to

check→Option→Detail→Press or “OK”.

Add to Contact

1. Enter “Call History”→Select the target item→Option→add to Contact→Press the

key or soft key“Confirm”.

At this moment an “edit” page will be popped up.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn54

The item of “Office”, “Mobile” and “Other” are able to be switched over between “Old Number”

and current number. If the being operated item had been saved already in the directory, “Old

Number” will be the previous value, otherwise “Old Number” will be null.The UI page of “Add

to Blacklist” is the same as above.

2. Modify the contact name, phone number and ringtone.

3. Press the key or soft key “Saved” to save the modification, press the key

or soft key“Cancel”to Cancel the modification.

Add to Blacklist

For more info about this operation, please refer to Add to Contact.

Delete all History’s records

Path to delete all history’s records on the phone：Enter History UI→Option→Delete all→

Press or “OK”.

3.4.5、Message

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn55

User will benefit from the feature of voicemail when they’re not available to answer an incoming call or missed some incoming calls. However this feature must be supported by Server. Voicemail must be set up before using it.

Set the voicemail via Web: Account→Basic→Select an account to configure→Voice Mail.

Sometimes the voicemail push can’t be reached in time, because the configuration problem with Server, you must configure some related parameter via Web to make the phone automatically send its request to Server for getting voicemail info.

Set “Subscribe for MWI” via web： Account→Advanced→Subscribe for MWI.

Set “MWI Subscription Period(secs)” via web：Account→Advanced→MWI Subscription

Period(secs).

Set Voice Mail

There is 3 different methods to set up the voicemail,

1. Press the key after factory set

2. Press the key for a while

3. Press the key →Select “Message”→Setup Voicemail

ViewVoice Mail

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn56

User is able to check voicemail in below ways:

1. Setup voicemail number→Press the key

2. Press the key →Select “Message”→“View Voicemail”

Select the account with “N new N old mail”, and press the soft key “Connect”, the

corresponding voicemail will be connected.

Select the account with “Unregistered”, and press the soft key“Connect”, the setting page of

Voicemail will be popped up.

3.4.6、Settings

Basic settings and Advanced settings will be introduces in this part,

Basic Settings

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn57

1. Language

A68(W)supports multiple language,to modify the language, please press the key →

Setting→Basic setting→Language→Select the target language and press the soft key

“Save”.

Set language via web：There is a drop-down box at the top left corner of webpage，choice one

kind of language and click, the language will take effect immediately.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn58

2. Time &Date

Time & Date will be displayed at the standby page of A68(W)，and these info will be related

with all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set

manually.

NTPSetting

Path to set on the phone：Press →Settings→Basic Settings→Time & Date→NTP

Settings.

Item

Operation

Description

Time Zone

Press the key 、 or soft

key“Switch”to modify it.

Select the correct Time Zone for the IP phone.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn59

NTP Server

Key in the IP address of domain name by the number keys,”*”,”#”

Specify the NTP Server

Secondary NTP

Server

Key in the IP address of domain name by the number keys,”*”,”#”

Specify the standby NTP Server

Daylight-Saving

Time

Press the key 、 or soft key”Switch” to modify it.

Optional: “Off”,“Auto” or “Manual”. And“Manual” mean user must set this via web.

Set NTP via Web：Phone→Preference.

Item

Operation

Description

Time Zone

Click drop-down box to select

Set a time zone

matches condition

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn60

Primary NTP

Server

Manual input

The primary NTP server that provide time and date

Secondary NTP

Server

Manual input

The secondary NTP server that provide time and date

Update

Interval(secs)

Manual input

The interval that the phone gains time and date from NTP server

aylight

Click drop-down box to select

A switch to control the status that whether to enable the daylight or not

Fixed Type

Radio content

Daylight fixed type, only the specified items are configurable

Start Month

Click drop-down box to select

The month that the daylight rule begins taking effect

Start Date

Manual input

The day that the daylight rule begins taking effect

Start Hour of Day

Manual input

The hour of day that the daylight rule begins taking effect

Start Day of Week

Click drop-down box to select

The day of week that the daylight rule begins taking effect

Start Week of

Month

Click drop-down box to select

The week of month that the daylight rule begins taking effect

Stop Month

Click drop-down box to select

The month that the daylight rule stops taking effect

Stop Date

Manual input

The day that the daylight rule stops taking effect

Stop Hour of Day

Manual input

The hour of day that the daylight rule stops taking effect

Stop Day of Week

Click drop-down box to select

The day of week that the daylight rule stops taking effect

Stop Week of

Month

Click drop-down box to select

The week of month that the daylight rule stops taking effect

Offset(minutes)

Manual input

The offset time that daylight rule takes effect

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn61

Manual Settings

Path to set on the phone：Press →Settings→Basic Settings→Time & Date→

Manual Settings.

Item

Operation

Description

Year

Key in “Year” with the number key, “*”and “#”

Date info

Month

Key in “Month” with the number key, “*”and “#”

Day

Key in “Day” with the number key, “*”and “#”

Hour

Key in “Hour” with the number key, “*”and “#”

Time info

Minute

Key in “Minute” with the number key, “*”and “#”

Second

Key in “Second” with the number key, “*”and “#”

Set the Time & Date manually via web：Phone→Preference.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn62

Item

Operation

Description

Manual Time

Click the drop-down box to select

A switch to control the status whether to enable the manual time or not

Date

Manual input, click “Generated Date” to gains date from the computer

et date manually

Time

Manual input, click “Generated Time” to gains time from the computer

et time manually

3. Time&Date Format

Path to set on the phone：Press →Settings→Basic Settings→Time & Date Format.

Item

Optional

Example of result

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn63

Clock

12 hour

03:30pm

24 hour

15:30

Date

WWW MMM DD

TuesdayOct.16

DD-

MMM

-YY 16–

Oct.

-14

YYYY

-MM-DD

2014

-10-16

DD/MM/YYYY

16/10/2014

MM/DD/YY

10/16/14

DD MMM YYYY

16,Oct.,2014

WWW DD MMM

Tuesday,16,Oct.

Set the Time &Date Format via Web：Phone→Preference

4. Ringtones

10 different ringtones have been provided by A68(W) for selection. Path to set on the phone：

Press the key →Settings→Basic Settings→Ringtones。

For the selected ringtone，there is a dot inside the circle. Press the key 、 to select

other ringtone for playing.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn64

Set ringtones via Web：Account→Basic→Ring tones.

5. Headset Memory Mode

Headset memory mode can be used to control the default device to make or answer calls. This

function is disabled by default, which means the phone will communicate with others by hand-

free when pre-dial or making calls from history or directory, and so is the situation that

pressing “Answer” soft key to accept an incoming call. Once this function is enabled, the phone

will make or answer calls by headset.Long press can change the status of the

“Headset Memory Mode”.

This function can be configured on the phone only: Press →Settings→Basic

Settings→Headset Memory Mode.

6. Phone Unlock PIN

Phone Unlock PIN:Unlock the phone locked conditions.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn65

Item

Operation

Description

Current PIN

Manual input

Input the phone current PIN

New PIN

Manual input

Set the new PIN

Confirm PIN

Manual input

Confirm the new PIN

Advanced Settings

Password will be requested while accessing the page of “Advanced Settings”. This password

isthe same as theuser’s(“admin”) to access.

1. Accounts

Up to 6 accounts supported by A68(W), path to set the account info on phone：Press

→Settings→Advanced Settings→Input password→Accounts.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn66

Status

Description

Empty

The account has not been configured yet

Registered

The account has been registered already

The account is register failed

Disabled

The account is disabled

Select the account and press the soft key “Enter”to access the page of account setting.

Item

Description

Activation

The status of account，the default is“Enable”，if set this as

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn67

“

Disable

”

,the account will be

forbidden

. Lable

It will

show

on the phone, can skip this item

Display Name

Parameter that in the SIP, if the SIP Server is supportable, this name will show on the phone of callee

The register ID, supplied by SIP Server, can skip this item

User Name

Account ID

Password

Password for account

SIP Server

The address that accounts needed to register from

Outbound

Status

The status of Outbound Server, “off” by default

Outbound Proxy

IP address of Outbound Agency

Stun Status

The status of Stun Server,

“

off”

by default

Stun Server

IP address of Stun Server

Configure account via web：Account→Basic

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn68

2. Set Password

The password for Advanced Settings also is used for Web access as the role “admin”.Path to

set password on phone: Press →Settings→Advanced Settings→Input password→

Set Password.

Item

Description

Current PWD

The current password for web access as the role of “admin”, it’s “admin” by default.

New PWD

To set the new password,

blank is acceptable.

Confirm PWD

Input the new password again, to

confirm the new password.

Set password via Web：Phone→Security.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn69

3. Network

Path to set network parameters on phone:Press →Settings→Advanced Settings→

Input the password→Network.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn70

 LAN Port

Connect the phone with local network via LAN port, to gain IP address in 3 ways: DHCP, Static,

PPPoE.Set the LAN port via Web：Network→ Basic.

DHCP

The phone gains IP address via DHCP by default.

STATIC IP

If the phone gains IP address via Static IP, user must input the IP address info manually.

PPPO E

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn71

If the phone gains IP address via PPPoE, user must input username/password of PPPoE, and

PPPoE server or ISP support will be requested in this way.

 PC Port

Only bridge mode support by PC port.

 VLAN

The feature of VLAN must be supported by network switch, and by default this feature it’s not

activated on Rainbow 4(s).

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn72

Set the VLAN via Web：Network →Advanced→VLAN.

 Webserver Type

Webserver type include HTTP and HTTPS, different access port will be required by different

access type, user is able to confirm the port info at the webpage, HTTP & HTTPS are both

permitted by default.

Set Webserver type via Web：Network→Advanced→WebServer→Type.

 VPN

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn73

A68(W) support the feature of VPN, and this feature must be supported by VPN Server.

Set the VPN via Web：Network →Advanced→VPN.

4. Keypad Lock

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn74

1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock

2. Keypad Lock Type: Menu key/Function keys/All keys/Answer call only.Defauts to Menu

key.

3. Phone Unlock PIN(0~15 Digit):set the phone unlock PIN.Range: 0~15 digit.

4. Phone Lock Time Out(0~3600s): set the phone lock time out.Range: 0~3600s

5. Emergency:set emergency number.Defauts to 110、120、119 and 911.

5. Reboot

After the restart,the phone will back to standby interface.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn75

6. Reset to factory

Once reset to factory, all parameter settings will back to the factory default value, and all configuration will be cleared, users must be careful on this.

Reset Option:Full Reset,Config Reset and UserData Reset.

Reset to factory via Web：Phone→Upgrade→Reset to Factory.

3.4.7、Display

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn76

For more convenient, users are able to adjust the contrast grade and backlight of the main

LCD display and the BLF LCD display.

1、Wallpaper

There are 5 different wallpapers for options,press the soft key “Switch” or the key 、

formodification.

2、Slave Contrast

There are 9 different contrast grades for options,press the soft key “Switch” or the key 、

for modification,6 is the default value.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn77

3、Slave LCD Mode

There are 2 different modes for options,press the soft key “Switch” or the key 、 for

modification,defaults to Mode2.

4、Backlight

Backlight is the brightnessof LCD, also it has been defined as 9 different grades. The number

“9” means the lightest.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn78

To adjust thebrightness of LCD expansion module, it must be connected with the hosted phone.

Otherwise the host phone will indicated “No expansion module”.

5、Screensaver

The phone is not operating within the given time,automatically enter the screensaver

interface.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn79

4、Advanced Feature

4.1、Codecs

A68(W) support multiple codecs, users can select the codes via Web.

means to enable the item of “Disabled Codes”， means to disable the item of

“EnabledCodes”；click the button or to sort all enabled codes, the top item has the

highest priority.

Note：Multiple different items of G726，iLBC should not activated simultaneously.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn80

4.2、Capture and Upgrading

Click the button “ Start” to start the capture and click the button “Stop” to end the capture.

Then click the button “export” to download the capture file.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn81

Before upgrading the firmware of phone, users are suggested to check the version of current

firmware. Click the button “Choose file”to select the target local file and click “Upgrade” to

process upgrading, this will cost a couple of minutes. And after reboot, the phone will be

upgraded successfully.

4.3、Auto Provision

User is able to configure the phone to upgrade automatically.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn82

Item

Description

Pnp Active

Select

“On” or “Off”

to enable or disable

PNP automatic updates

DHCP Active

Select

“On” or “Off”

to enable or disable

DHCP option automatic updates

Provisioning

Server

The address to save control file for auto upgrading, it can filled by http

、

https、tftp server、ftp server，for example, tftp://192.168.1.111

ser Name

The username to access the file server

Password

The password to access the file server

Common AES Key

Configures the plaintext AES key for decrypting the Common CFG file

MAC-oriented AES

KEY

Configures the plaintext AES key for decrypting the MAC-oriented CFG file

Check New Config

If set this parameter as “On”, the phone will do some check for

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn83

upgrading, and it will upgrade automatically once the conditions are met

Repeatedly

If set this parameter as “On”, the phone will do some check for upgrading after “Interval(minutes)”，and it will upgrade automatically

once the conditions are met

Interval(minutes)

This parameter is configurable once the Repeatedly is

“On” Weekly

If set this parameter as “On”, the phone will do the check for upgrading at a certain time in every week

Time

The time range that the phone do the check for upgrading every week, and it’s configurable once the Repeatedly is “On”

Day of week

The day of week that the phone do the check for upgrading every week, and it’s configurable once the Repeatedly is “On”

4.4、Export & Import configuration file

If user wants to set the same configuration on multiple phones, there is an easy way that

export the configuration file from one phone and then import this file into other phones. This

operation can be completed via Web only.

Note：This operation is available for the same models only.

4.4.1、Export configuration file

There is two ways to export the configuration files,

 Don’t check the “Export User Data” and click “Export” directly, it will export the template of

the configuration file;

 Check the “Export User Data” and then click “Export”, it will export a configuration file that

carries with user’s configured data.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn84

To modify the exported configuration file, you should to decompress it until you get a file names as configuration.

The content of configuration file listed as below,

4.4.2、Import configuration file

Click the button “Choose file”to select the target file for importing, and then click the

button “Import”. The phone will be rebooted a couple of minutes later, and import successfully.

Note：If some part of the configuration file has been modified manually, it must bere-

compressed as the format of “tar.gz”.

4.5、Export System log

When the phone doesn’t working well, System log is the best assistant tools for

troubleshooting, all operation details has been recorded. This operation is available via Web

only.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn85

Item

Description

Log

Location

You can import the system log to local PC or remote Server.

Server Name

User must fill the address of server if you choose to export the system log to remote server.

Log Level

It defines thedetail of system log as 5 different levels, Fatal, Error, Warning, Info, and Debug. The Debug level is the most detailed.

4.6、Dial plan

The customized Dial Plan are available on Rainbow 4（s）, for example , the rule of

replacement, Instant Calling, Area code, Restriction of Outbound.

Before customizing the dial plan, user must learn the basic grammar as below,

. R

epresent acharacter or multiple ones

，

e.g.,

“6.” can match

“66”,“678”,“6plus” and so on

x R

epresent one character, e.g.,

“6x” can match

“61”,“62”, “

6s” and so on

[]

Represent a character in one range, e.g., “ 83[0-5]18618”can matche“83018618”,“83488618” and so on

()

Represent the combination of characters, e.g., “([1-9])([2-7])3” can match “923”,“153”,“773” and so on

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn86

Add a number after the character “$” to define the location of the characters, e.g., use the prefix “ 8([1-3])(.)” to replace “7$2”, the phone will call “7837” after dialing out “82837”

Note：Any operations (add, modify or delete) on the current dial plan will be not effective until

click “Save”.

4.6.1、Replace Rule

Dial plan “Replace Rule” means to replace a batch of complicated character string by some

simple characters, to make a speed dial.

Item

Description

Sample

Number

The string works as replacer, not null

Set Numberas

“6”,

Set Replace as“6032”,

Set Account as “1,3,4”.

It means when dial 6, the phone will dial 6032 via the 1st available line in account 1,3,and 4 automatically

Replace

The string that to be replaced, not null

Account

The account to apply this dial plan, blank or 1 to 6 is valid. Number 1 to 6 means account 1 to 6. If you want to apply this rule to account 1、3 and

4,just type in 1,3,4; And if keep it as blank, it means applying this dial plan to all accounts

Add

Multiply replace rules can be configured in one phone, after one replace dial plan configured, click this button to add a new one

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn87

Edit

The existed replace dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number” and “Replace” shows the details correctly. After modifying, click button “Edit” to make it to be effect

Delete

Delete one added or saved replace dial plan or multiple ones, click the frame after the specified replace dial plan before delete it, and then click button “Delete”

Save

Any alteration won’t take effect until the button “Save” is clicked.

4.6.2、Dial-now

Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without

pressing the soft key “Dial”, once the input has been matched. It works like a hotline.

Iten

Description

Sample

Dial

now Rule

The string to be dialed out automatically by the phone

Set “Dial-now Rule” as 6xxx, keep

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn88

Account

The account to apply this dial plan, blank or 1 to 6 is valid. Number 1 to 6 means account 1 to 6. If you want to apply this rule to account 1、3 and 4,just type in

1,3,4; And if keep it as blank, it means applying this dial plan to all accounts

“

Account

” as null

It means the phone will use the 1st available account to call 6033 after “Dialnow Time-out” seconds when inputting four figures begin with 6

Note：Dial-now rule is different with

hotline. The Dial-now rule will take effect when input numbers matches the dial plan, and hotline takes effect in situation that the phone is in dialing state

Add

Multiply dial-now rules can be configured in one phone, after one dial-now dial plan configured, click this button to add a new one

Edit

The existed dial-now dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number” and “Dial-now” shows the details correctly. After modifying, click button “Edit” to make it to be effect

Delete

Delete one added or saved dial-now dial plan or multiple ones, click the frame after the specified dial-now dial plan before delete it, and then click button “Delete”

Save

Any alteration won’t take effect until the button “Save” is clicked.

Set “Dial-now Time-out” via web: Phone→Features→General Information→Dial-now

Time-out (secs).

4.6.3、Area Code

Dial plan “Area Code” has been defined to identify each different area. To call a phone number

of other areas, user must add the area code to be in front of the phone number. For

convenience, area code has been recommended to be configured while frequently dialing to

that type of phone number.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn89

Item

Description

Sample

Code

The area code dialed before the number

Set “Code

” as “0086577

”,

Set “Account” as “5”，

Set “Minimum length” as “5”.

It means when dialing 83018618 with the 5

account, the phone will dial 0086577 before it.

Note：If the length of the number input in the

dial UI is not between minimum length and the maximum length, area code will not take effect

Minimum length

The minimum length of the number input to active the area code dial plan

Maximum length

The maximum length of the number input to active the area code dial plan

Account

The account to apply this dial plan, blank or 1 to 6 is valid. Number 1 to 6 means account 1 to 6. If you want to apply this rule to account 1、3 and

4,just type in 1,3,4;And if keep it as blank, it means applying this dial plan to all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the state that saved at latest time

4.6.4、Block Out

Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn90

Iten

Description

Sample

Block Out Number

The number that

prohibited

Set “Block Out Number 1”as“10086”

Set “Account” as “2,4,6”

It means the phone will enter the “Call End” UI when dial “10086” with account 2, 4 or 6

Accounot

The account to apply this dial plan, blank or 1 to 6 is valid. Number 1 to 6 means account 1 to 6. If you want to apply this rule to account 1、3 and

4,just type in 1,3,4;And if keep it as blank, it means applying this dial plan to all accounts

Confirm

Apply this dial plan

Cancel

Recover all input fields to the state that saved at latest time

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn91

5、WI-FI(only for A68W)

5.1、Configure the wifi on the phone

1、Press “Menu”-“Settings”-“Advanced Settings”-“Network”-“Connect Mod

e”,change for the wifi connection mode,press “Save”.

2、Press “Menu”-“Settings”-“Advanced Settings”-“Network”-“WIFI setting”-

“WLAN” choose the wifi you want to connect,Press “Connect”,then input the correct wifi pa

ssword.

3、Return to the standby interface,and phone successful connected to the wifi.

5.2、Configure the wifi on the WEB

A68W connect to network via Wi-Fi acquiescently, click “Search Wi-Fi” button to search the

available Wi-Fi.

After all available Wi-Fi hotspots are list out, click the round behind the available Wi-Fi which

you want to connect.

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn92

Input the right “Secret Key” and then click the “Confirm” button, the phone will reboot, after

rebooting,the Wi-Fi icon will display on the home screen, it means connect failed when the icon

come with , then you should check the configuration.if the icon come with ,it means

connect successfully.

6、FAQ

6.1、How to reset to factory

There are 3 methods for factory reset：

1. Factory reset via phone：

a) Press the key

b) Select“Settings”,then press the soft key“Enter”

c) Select “Advanced Settings”，then press the soft key“Enter”

d) Input the access password, then press the soft key“Enter”

e) Select“Reset to factory”，then press the soft key“Enter”

f) Press the soft key“OK”，then the phone will be reboot and resumed to factory default

settings

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn93

2. Factory reset via Web:

a) Key in the IP address of phone with a browser,

b) Access the webpage of phone as the role of “admin”, username/password is

admin/admin.

c) Select“Phone”

d) Select“Upgrade”

e) Click the button “Reset to Factory”

f) Click the button “OK”

3. Factory reset during starting:

a) Hold the key “*” and “#” while power on for 5 seconds

b) The phone will be reboot and resumed to factory default setting

6.2、Upgrade the firmware on safe mode

If the phone can’t be started successfully, user is able to upgrade the firmware on post mode,

a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”

b) Copy the firmware file we supplied to the root menu of TFTP Server, modify the file’s name

as A68(W).tar.gz and decompress it, then modify the corresponding file’s name as

A68(W).kn, A68(W).fs, A68(W).fw, A68(W).lg

c) Ensure the TFTP Server and phoneare connected to the same network switch and both

reachable

d) Long Press the key “*” and “1” to upgrade the kernel file, long Press the key “*” and “2” to

upgrade the firmware file, long Press the key “#” to upgrade the App file, long Press the

key “*” and “4” to upgrade the logo file, and then plug in power until “upgrading…”

displayed on LCD

e) The phone will start downloading file from TFTP server

f) After downloading completed, the phonewill be automatically upgraded

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn94

g) After upgrading completed, the phone will be started with the factory default settings

6.3、How to make IP Peer to Peer call

To make a IP peer to peer call, user shouldpress“*”to input “.” that in the IP address. For

example, to dial “192.168.1.100”, just need input “192”,“*”,“168”, “*”,“1”, “*”,”100”.

7、Troubleshooting

7.1、Thephone is failed to register to SIP server

1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server

has been enabled.

2. Check the network gateway

3. Check the DNS

4. Make sure the input account matched the one provided by Service Provider

5. Make sure SIP Server has been enabled already

6. Make sure the Port of SIP Server, it’s 5060 by default

7.2、Thephone is failed to gain IP address

1. Make sure the network cable has been plugged into the LAN port

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn95

2. Make sure the network cable or port of network switch are working fine,

3. Make sure the DHCP server has been enabled, and there are available IP address

4. Try to set the LAN port as Statics IP

7.3、Only one party can hear from another on calling

1. Try to make a IP peer to peer call, to make sure the mic and speaker are working fine

2. Enable STUN via Web

3. Set the address of STUN Server, for example stun.sipgate.com

4. Present this operation above and the phone will be reboot

5. Try to make a normal call again

8、Abbreviation

DND：Do Not Disturb

CFWD：Call Forward

Bxfer：Blind Transfer

Conf：Conference

Num：Number

SIP：Session Initiate Protocol

RTP：Real-time Transport Protocol

SDP：Session Description Protocol

VPN：Virtual Private Network

VLAN：Virtual Local Area Network

QoS：Quality of Service

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn96

Syslog：System log

UDP：User Data Protocol

TCP：Transmission Control Protocol

TLS：Transport Layer Security Protocol

BLF：Busy Lamp Field

DNS：Domain Name System

SRTP：Secure Real-time Transport Protocol

NTP：Network Time Protocol

VAD：Voice Activity Detection

CNG：Comfort Noise Generator

ATCOM A68w, A68 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual