ATCOM CT1X, A20, A20W, A21, A26 User Manual
CT1X IP Phone User Manual
Version: 2.0
2017-03-20
CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE
www.atcom.cn
2
Content
Contact ATCOM
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5
1.Overview of CT1X
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6
1.1.Interface
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7
1.2.Hardware
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7
1.3.Software
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7
1.4.Network
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8
1.5.Management and Maintenance
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8
1.6.Protocol
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1.7.Compliant and Certified Standard
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9
1.8.Packing list
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1.9.Installation
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2.Keypad and GUI
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2.1.Keypad
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2.2.Starting
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2.3.Standby
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2.4.Configuration
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3.Call Function
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3.1.Answer the calls
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3.2.Make Calls
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21
3.3.Pre-dial
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3.4.Mutiple line dial-up
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3.5.Call Hold
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22
3.6.Call Transfer
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CT1X IP Phone User Manual
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3.7.Mute calls
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3.8.3-Way Confereces
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3.3.Hang up the phone
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3.10.Voicemail
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4.Call Feature
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4.1.Call Forward
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30
4.2.Call Waitting
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34
4.3.Auto Answer
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48
4.4.DSS Keys
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43
4.5.Key as send
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45
4.6.Hotline
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64
4.7.Anonymous Call
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64
4.8.Contacts
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64
4.9.History
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4.10.Message
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64
4.11.Settings
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4.12.Display
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64
5.Advanced Feature
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64
5.1.Codecs
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5.2.Capture and Upgrading
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65
5.3.Auto Provision
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66
5.4.Export & Import configuration file
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68
5.4.1.Export configuration file
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74
5.4.2.Import configuration file
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75
5.5.Export System log
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75
CT1X IP Phone User Manual
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www.atcom.cn
4
5.6.Dial plan
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76
5.6.1.Replace Rule
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77
5.6.2.Dial-now
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78
5.6.3.Area Code
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79
5.6.4.Block Out
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80
6.FAQ
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82
6.1.How to reset to factory
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82
6.2.Upgrade the firmware on safe mode
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6.3.How to make IP Peer to Peer call
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76
7.Troubleshooting
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78
7.1.The phone is failed to register to SIP server
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78
7.2.The phone is failed to gain IP address
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78
7.3.Only one party can hear from another on calling
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85
8.Abbreviation
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79
9.FCC Caution
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CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE
www.atcom.cn
5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , soft switch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
sales@atcom.com.cn
Contact Technical Support
Tel
+ (86) 755-83018618-8003
E-mail
Support@atcom.com.cn
Website Address
:
http://www.atcom.cn/
Download Center
:
http://www.atcom.cn/download.html
CT1X IP Phone User Manual
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www.atcom.cn
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1. Overview of CT1X
CT1X
Type
POE
Power adapter
CT10
No
Necessary
CT11
Yes
Optional accessory
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1.1. Interface
Power Input
DC 5V-1000mA or POE
LAN Port
RJ45
PC Port
RJ45
Headset Jack
RJ9
1.2. Hardware
LCD
132*52
CPU
400MHz Dual-Core
LED Indicator
1 Status Light
1.3. Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP line registration
STUN
Jitter Buffer, VAD,CNG
G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（RFC2833, Inband, SIP INFO)
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 400 contacts and 200 blacklists
Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, OpenVPN, Span to PC port, QoS
802.1X, LLDP
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Enterprise WIFI
WEB access with different login level
Soft button: soft button *4
Redundancy SIP server
Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
1.4. Network
LAN/PC: Support Bridge mode
Support VLAN
Support Open VPN
Support DHCP, STATIC IP
Primary/Secondary DNS Server
Support QoS
Support LLDP
Support 802.1X
Support Span pc port
Support Enterprise WIFI
Web access via HTTP&HTTPS
1.5. Management and Maintenance
Support firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6. Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
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HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China
Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8. Packing list
Model
CT1X
Telephone
1 Unit
Headset
1 Unit
Headset cable
1 Unit
Power adapter
Optional for CT10
Standard for CT11
Network Cable
1 Unit，1.5 meters
Quickstart Guide
1 Unit
1.9. Installation
1.Power on
1. Plug in the power jack with DC 5V/1000mA or POE
2. All led will be lighted once and then turn off
3. After absolute boot up, login led will be lighted in red and come into standby mode.
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2.Connect to network
CT1X is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of CT1X.
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3.Connect to Headset
Connect the RJ-9 headset to the headset jack on the left side of the phone. The pin sequence
of RJ9 port on the phone is like following picture:
2. Keypad and GUI
2.1. Keypad
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Description of the keys and Screen:
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Indicator Status
1. Login indicator
LED Status
Frequency
Description
Red /Flash
500ms on/500ms off
LAN Disconnected
Red-SIP Unregistered
OFF-SIP Registered
2. Mute indicator
Soft buttons
Press to select an feature shown in the soft button features
LCD Screen
Display screen for the phone: It shows the date, time, phone
number, incoming caller’s ID(if available),line/call status,
extension numbers and the soft button features.
Navigation button
1. Move cursor up and down when pressed in menu reviewing.
2. Adjust output volume when pressed in talking state
3. Adjust ringer volume when pressed in idle state.
1~9,*#
For entering numbers, letters or characters
Programmable
Key
Function key can be defined as BLF, Speed dial key, CFWD, Hold,
Xfer, ConF, DND, Redial, Voicemail.
Menu
Enter Keypad menu settings
Mute button
Mute/un-mute mic-phone in talking state
Headset button
Pick up phone to make outgoing calls or answer incoming calls.
MWI
Message waiting indicator/ Ringing indicator
Login button
1. Press to enter login interface to input SIP account username
and password to register to sip server.
2. Press in login-ed state to input SIP account password to logout.
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LED Status
Frequency
Description
Red-Mute
OFF-Unmute
3. Voicemail indicator
LED Status
Frequency
Description
Red/Flash
500ms on/500ms off
New message
Red/Flash
250ms on/250ms off
Call ringing
Red-Normal working
OFF-No new message
4. Call indicator
LED Status
Frequency
Description
Red-In a conversation
Red/Flash
500ms on/500ms off
On-hold
OFF-Idle state
When boot up, all indicators will be lighted once.
When phone is stand by, all the indicators are off, WMI indicator will be lighted when the
phone is working.
When updating firmware, all indicators will be flash in frequence 1s on/ 1s off.
2.2. Starting
When start on the phone, it turns to standby status in about 50 seconds.
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2.3. Standby
1 2
3 4
Area Item
Description
1
Status: to indicate the call status
2
Time
3
Softkey：”History”, “Menu”
4
Date
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Icon on Standby UI
Icon
Description
The account is registered successfully.
The account is not registered successfully.
The line is being occupied for dialing.
New incoming call
Call hold.
Unavailable Network.
Calling via headset.
Call Forward is activated.
New Voicemail.
Auto-Answer is activated.
DND is activated
2.4. Configuration
Press the “Menu” key to enter the Main Menu：
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Move the navigation key and press the softkey “Enter” or input the corresponding Number key
Select the item of Main Menu：
Number Key“1”
Enter “Status”
Number Key“2”
Enter “Feature”
Number Key“3”
Enter “Directory”
Number Key“4”
Enter “History”
Number Key“5”
Enter “Message”
Number Key“6”
Enter “Settings”
Number Key“7”
Enter “Display”
2.4.1. Status info
It’s able to check the status info via LCD Display or Web.
And the basic status and details status will be optional displayed on LCD display
1. Basic Status——IP address.MAC address. Firmware version。
2. Details Status——Network info. Production info and Account info in details.
Basic Status
You’re able to check the basic status as below：
1. Press the “Menu” key and select the “Status” of Main Menu.
2. Move the navigation key, the status display the Model, IP, MAC, Firmware, More
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Details Status
Select “More” and then press the softkey “Enter” to check details info, and move the
navigation key to check more.
Press the softkey “Enter” to check status info, and “Back” to return the Basis Status page.
Check the Status info via Web
1. Check the IP address of IP phone；
2. Type the IP address on a web browser；
3. Input the username and password, the default user and password for Administrator is
(admin, admin), for general user is (user, user), and then press “Enter”.
4. By default, the Status info will be displayed.
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3. Call Function
3.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 2 ways to
answer the call:
A. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
B. Answer by softkey
When there is an incoming call, please press the first soft button to answer it.
3.2. Make Calls
A. Use the headset
Press Key, input the phone number and press soft key "Send" to dial the number.
When caller hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Dial from phone book
1. Press “Menu” key to enter the menu and choose “Contact” option. Press "Enter" soft key
and then find the contact person by navigation keys. When the certain contact person is
highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the headset, press "Contact" soft key, then find the contact person and press
"Dial" soft key.
C. Dial from call history
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1. Press “Menu” key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the headset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3.3. Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A. Dial-up the phone number at standby mode
B. Press soft key "Dial" or Press to send out the number.
3.4. Multiple line dial-up
CT1X supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on
CT1X, the new incoming call will be displayed on LCD and status indicator LED will be fast
blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call.
3.5. Call Hold
The current calling will be hold by pressing soft key “Hold” ,and the held call will be resumed
after pressing soft key “Resume”. Even on 3-way conference calling, the conference will be
held after pressing “Hold” key, and be resumed to 3-way conference after pressing “Hold”
Key again. Remember the conversation is still on hold without being ended even if hung up
under the status of hold.
3.6. Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
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While calling, press the "Transfer" soft key to hold the current call and dial the target number
you want to transfer to on the activated line and press “Send” soft key to call that number.
After the target party answers the call, press "Transfer" soft key again to complete the
transfer.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of CT1X, there is an easier way to complete the attend transfer.
While calling, press the corresponding BLF key of the target number and then press the
"Transfer" soft key, the attend transfer will be achieved.
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On the user
side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “Xfer” soft key to get the transfer status, then press “Bxfer” soft key,
input the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of CT1X, there is an easier way to complete the Blind transfer.
While calling, press the corresponding BLF key of the target number, the blind transfer will be
achieved.
3.7. Mute calls
The input audio will be not transmitted to peer phone after pressing key, To un-mute,
just press key again.
3.8. 3-Way Conference
1. While on calling, press the soft key “Conf”, input the 3rdparty’s phone number and then
press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key
to invite the 3rdparty to join a conference call.
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2. After the third party answers the call, pressing "Conf" key again to establish the 3-way
conference
3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation
with other two parties, and press “Resume” to back to 3-way conference.
4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be
ended and the calling between the other two parties will be hung up as well.
5. The initiator of 3-way conference can press the soft key "Split" to separate the conference
call, and the calling between initiator and the other two parties are still active but under the
status of Call hold.
6. After split the 3-way conference, press the soft key “More” and then press the softkey
“Join” to resume the 3-way conference or press the softkey “Conf“ to setup a new 3-way
conference call.
3.9. Hang up the phone
1. Softkey hang up
While on calling, press the softkey “End Call” to hang up.
2. Headset Hang up
Press key at headset model, the current calling will be hung up.
3.10. Voicemail
Press “Menu” key to enter the menu to configure voicemail number if you have never
configured it previously. Otherwise, the voicemail number will be called after pressing it.
4.Call Features
In this part, we will introduce the following content:
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Call Forward
Call Waiting
Auto Answer
DSS Keys
Key as send
Hotline
Anonymous Calls
4.1. Call Forward
“Call Forward” includes “Always Forward”, “Busy Forward”, “No Answer Forward”.
“Always Forward” has the highest priority, and “Busy Forward” has the same priority as “No
Answer Forward”, that means once the function of “Always Forward” is activated, other call
forward features will be unavailable.
Any type of Call forward feature is activated, the Icon will be indicated on the LCD Display.
4.1.1. Always Forward
All incoming calls will be forwarded to target phone number once the “Always Forward”
activated, setup this feature as follow and please move the navigation to check more：
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Item
Operation
Description
Always
Press the soft key “Switch” to
setup
Switch on or Switch off the feature.
“Enable”mean this feature is
enabled，“Disable”mean this feature
is disabled.
Forward to
The Number key, “*”key, and
“#”are permitted to be input.
Setup the target phone number which
all incoming calls transferred to
On Code
The Number key, “*” key, and
“#”are permitted to be input.
The feature code to enable all incoming
calls forward, the phone will send the
feature code directly to open all
incoming calls forward
Off Code
The Number key, “*” key, and
“#”are permitted to be input.
The feature code to disable all incoming
calls forward, the phone will send the
feature code to close all incoming calls
forward directly
4.1.2. Busy Forward
It means the phone is busy once the phone is not at standby mode. Setup this feature as
below:
Item
Operation
Description
Busy
Press the softkey “Switch”
to setup
Switch on or Switch off the feature.
“Enable”mean this feature is enabled，
“Disable”mean this feature is disabled.
Forward to
The Number key, “*”key,
and “#”are permitted to
Setup the target phone number which all
incoming calls transferred to
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