ATCOM A10, A11W, A11, A10W User Manual
A10/A11/A10W/A11W IP Phone User
Manual
Version: 2.0
2015-12-21
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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Content
Contact ATCOM....................................................................................................................................................................4
Overview of ATCOM.......................................................................................................................................................... 4
1. Overview of A10/A11/A10W/A11W..................................................................................................................................... 5
1.1 Interfaces.........................................................................................................................................................................5
1.2 Hardware.........................................................................................................................................................................5
1.3 Software..........................................................................................................................................................................6
1.4 Network...........................................................................................................................................................................6
1.5 Management and Maintenance.......................................................................................................................................6
1.6 Protocol...........................................................................................................................................................................6
1.7 Compliant and Authenticated Standard..........................................................................................................................7
1.8 Packing List.................................................................................................................................................................... 7
1.9 Installation...................................................................................................................................................................... 7
2. Keypad of IP Phone............................................................................................................................................................. 14
2.1 Describe of the buttons and Screen.............................................................................................................................. 14
2.2 Describe of the LCD Screen Icons............................................................................................................................... 15
3. Basic functions and operations...........................................................................................................................................17
3.1 Answer the calls............................................................................................................................................................17
3.2 Make Call......................................................................................................................................................................17
3.3 Pre- dial.........................................................................................................................................................................18
3.4 Hang up the phone........................................................................................................................................................18
3.5 Call Transfer................................................................................................................................................................. 19
3.6 Voicemail...................................................................................................................................................................... 19
3.7 Mute calls......................................................................................................................................................................19
3.8 Call Hold.......................................................................................................................................................................19
3.9 3-Way Conference Call.................................................................................................................................................19
3.10 Call History.................................................................................................................................................................20
3.11 Default Password........................................................................................................................................................ 20
3.12 Check the Phone’s IP address.....................................................................................................................................21
3.13 Dial Plan..................................................................................................................................................................... 21
4. Web settings..........................................................................................................................................................................23
4.1 System status.................................................................................................................................................................23
4.2 Network........................................................................................................................................................................ 24
4.2.1 Basic...................................................................................................................................................................24
4.2.2 Advance............................................................................................................................................................. 24
4.3 SIP Setting.................................................................................................................................................................... 26
4.4 Account......................................................................................................................................................................... 28
4.5 Phone Setting................................................................................................................................................................31
4.5.1 Preference.......................................................................................................................................................... 31
4.5.2 Features..............................................................................................................................................................34
4.5.3 Voice.................................................................................................................................................................. 35
4.5.4 Ring....................................................................................................................................................................36
4.5.5 Tone....................................................................................................................................................................36
4.6 Update...........................................................................................................................................................................37
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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4.6.1 Manual Update...................................................................................................................................................37
4.6.2 Update/Auto Provision...................................................................................................................................... 38
4.6.3 Reset & Reboot..................................................................................................................................................39
4.7 Phone Book...................................................................................................................................................................39
4.7.1 Phonebook......................................................................................................................................................... 39
4.7.2 LDAP.................................................................................................................................................................40
4.7.3 Remote Phonebook............................................................................................................................................40
4.8 Call Log........................................................................................................................................................................ 41
5. Wi-Fi(A10W/A11W only)....................................................................................................................................................42
6. FAQ & Trouble Shooting.....................................................................................................................................................43
6.1 How to make a factory reset.................................................................................................................................43
6.2 Upgrade firmware under safe mode.....................................................................................................................43
6.3 How to make direct IP call................................................................................................................................... 43
7. Trouble Shooting..................................................................................................................................................................44
7.1 The phone can’t register successfully...................................................................................................................44
7.2 The phone can’t obtain IP address........................................................................................................................44
7.3 Only one part can hear the voice during the call..................................................................................................44
8. Abbreviations........................................................................................................................................................................45
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution for
SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed ;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers;
supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s
experience and creating the bigger value with our reliable products. Until now, our VoIP products
have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan
9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
sales@atcomemail.com
Contact Technical Support
Tel
+ (86) 755-83018618-8008
E-mail
Support@atcomemail.com
Website Address
:
http://www.atcom.cn/
Download Center
:
http://www.atcom.cn/download.html
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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1. Overview of A10/A11/A10W/A11W
A10/A11/A10W/A11W
Type
POE
Power adapter
Wi-Fi
A10
No
Necessary
No
A11
Yes
Optional accessory
No
A10W
No
Necessary
Yes
A11W
Yes
Optional accessory
Yes
1.1 Interfaces
Power input: DC 5V, 1000mA or POE
LAN: RJ45 port
PC: RJ45 port
Headset jack 1 : RJ9 port
Handset jack 1 : RJ9 port
1.2 Hardware
A10/A11/A10W/A11W IP Phone User Manual
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LCD: 132×52
CPU: 400MHz Dual Core
LED indicator: 1 Status Light
1.3 Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP lines
STUN
Jitter Buffer, VAD,CNG
G711A/u, G722, G726-16, G726-24, G726-32, G726-40, G729 , Lin16-16, iLBC
Echo Cancellation
SIP Domain name, Authentication
DTMF（inband, RFC2833, info）
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 1000 white records and 100 black records, 200 answered calls, 200 missed
calls, 200 dialed calls
Update via HTTP, FTP, TFTP, PNP,HTTPS
Syslog
SNTP
WEB access with different login level
Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
Soft button: soft button * 3
Redundancy SIP server
1.4 Network
LAN/PC：Support bridge mode
Support VLAN（LAN VLAN and PC VLAN）
Support L2TP VPN
LAN support Primary and Secondary DNS
LAN support DHCP Client
Support QoS
1.5 Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Auto provision (Firmware and configuration file)
Support system log and call log
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7 Compliant and Authenticated Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China
Operation temperature: lower than 50° C
Storage temperature: lower than 50° C
Humidity: 10 to 90% no dew
1.8 Packing List
Model
Phone
Handset
Handset
line
Stand
bracket
Ethernet
Cable
User Manual
CD
A10/A11/A1
0W/A11W
11111pcs
1.5m
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;)
1.9 Installation
Connect LAN port to PC with Ethernet cable, or connect A10/A11/A10W/A11W to a switch/router
which is in the same network as your PC. It uses DHCP mode by default, and you can review its
current IP address by pressing key on idle state. To access the web interface, you can input the
IP address in IE browser. E.G. The IP address of your A10/A11/A10W/A11W is 192.168.1.100, you
can input 192.168.1.100 and press enter key on your browser to access its webpage. There are two
login level:
User
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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Admin
No password is set for those two accounts with factory settings. You can click admin button on the
right corner of the webpage to switch from the user to admin mode. To set the password for user and
admin login you can firstly login as admin and enter the Network--->Advance page as following.
Installation instruction
1. Desktop installation
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot,
please refer the picture as below:
A10/A11/A10W/A11W IP Phone User Manual
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B. Press the other side joints into the slot according to the direction of the arrow
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. When the
joints are pulled out of the slot, you can take off the stand bracket.
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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2. Wall-hung Installation
A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung stand bracket
into the slot, please refer the picture as below:
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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B. Press the other side joints into the slot according to the direction of the arrow
C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot,
please refer the picture as below:
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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D. Press the other side joints into the slot according to the direction of the arrow
E. Knock in nails or screws on the wall according to the proportion of the distance between the
hanging holes as below:
A10/A11/A10W/A11W IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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F. It is the right picture after fixing the stand bracket below:
G. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. According to
the direction of the arrow:
A10/A11/A10W/A11W IP Phone User Manual
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2. Keypad of IP Phone
2.1 Describe of the buttons and Screen
Soft Keys
Press to select a function which displayed at the softkey zone
of screen
Display all optional functions at the last line of LCD screen.
Status Indicator
LED
Indicates the phone’s status,
If the phone is being started ,the LED is on
If the phone is standby, the LED is off
If there is income calling, the LED will blink at 120ms on,
120ms off.
If there is a new message, the LED will blink at 600ms on,
600ms off.
LCD Screen
All information such as date, time, phone number, incoming
caller’s ID(if available),line/call status, extension numbers and
the soft key features are displayed on it.
Navigation
OK
Cancel
Soft Key
Dial pad
Speaker
Volume
Redial
Hold
Headset
Mute
VoiceMail
Menu
Status Indicator LED
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