ASUSTeK Computer DPC2434 Users Manual

August 2006

Model DPC2434™ VoIP Wireless Home
Gateway User's Guide

In This Document

 IMPORTANT SAFETY INFORMATION ............................................................... 3

 FCC Compliance......................................................................................................... 9

 Introduction .............................................................................................................. 10

 What's In the Carton? .............................................................................................. 12

 Front Panel Description........................................................................................... 13

 Back Panel Description............................................................................................ 15

 Where Is the Best Location for My Wireless Home Gateway? .......................... 17

 What Are the System Requirements for Internet Service? ................................. 18

 How Do I Set Up My High-Speed Internet Access Account? ............................ 19

 How Do I Connect My Devices to Use the Internet?........................................... 20

 How Do I Configure TCP/IP Protocol? ................................................................ 22

 How Do I Install USB Drivers?............................................................................... 25

 What Are the Requirements for Ethernet Network Devices?............................ 27

 How Do I Select and Place Ethernet Network Devices?..................................... 28

 How Do I Connect Ethernet Network Devices? .................................................. 29

 What Are the Requirements for USB Network Devices? ................................... 31

 How Do I Select and Place USB Network Devices? ............................................ 32

 How Do I Connect USB Network Devices?.......................................................... 33

 How Do I Troubleshoot My Internet Service Installation?................................. 35

 What Are the Requirements for Wireless Network Devices?............................ 38

 How Do I Select and Place Wireless Network Devices?..................................... 39

 How Do I Install Wireless Network Devices?...................................................... 40

 How Do I Use My Wireless Home Gateway for Telephone Service?............... 42

 Where Do I Place My Wireless Home Gateway for Telephone Service? ......... 43

 What Are the Requirements for Telephone Service? .......................................... 44

 How Do I Install the Modem for Telephone Service? ......................................... 45

 How Do I Maintain the Batteries?.......................................................................... 48

 How Do I Mount the Modem on a Wall? (Optional) .......................................... 50

 How Do I Configure the Wireless Home Gateway? ........................................... 54

 Telephone Service Frequently Asked Questions ............................................... 124

 Having Difficulty?.................................................................................................. 126

 Tips for Improved Performance........................................................................... 129

 Front Panel LED Status Indicator Functions ...................................................... 130

 Notices ..................................................................................................................... 133

 For Information....................................................................................................... 135

2 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in
the operating instructions, unless you are qualified to do so.

IMPORTANT SAFETY INFORMATION

20060608SICM-EN

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice,
s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs
électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et
les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

20060810SICM-FR

4011350 Rev A 3

IMPORTANT SAFETY INFORMATION

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für
qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu
reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der
Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten
qualifiziert.

20060810SICM-GR

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por
parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga
eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las
instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20060810SICM-SP

4 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Heed All Warnings

Adhere to all warnings on the product and in the operating instructions.

Read, Retain, and Follow These Instructions

Carefully read all safety and operating instructions before operating this product. Follow all
operating instructions that accompany this product. Retain the instructions for future use.
Give particular attention to all safety precautions.

Comply with Warnings

Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as
well as those that are affixed to this product.

Power Warnings

Providing a Power Source

A label on this product indicates the correct power source for this product. Operate this
product only from an electrical outlet with the voltage and frequency indicated on the
product label.

If you are uncertain of the type of power supply to your home or business, consult your
service provider or your local power company.

Grounding This Product (U.S.A. and Canada Only)

WARNING:

To avoid electric shock and fire hazard, do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized plug has two blades with one
wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong is provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.

If this product is equipped with either a three-prong (grounding pin) safety plug or a two­prong (polarized) safety plug, do not defeat the safety purpose of the polarized or
grounding-type plug. Follow these safety guidelines to properly ground this product:

 For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug

into a grounded mains, 3-prong outlet.

Note: This plug fits only one way. The grounding prong is provided for your safety. If
you are unable to insert this plug fully into the outlet, contact your electrician to replace
your obsolete outlet.

 For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug

into a polarized mains, 2-prong outlet in which one socket is wider than the other.

4011350 Rev A 5

IMPORTANT SAFETY INFORMATION

Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The
wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to
replace your obsolete outlet.

Overloading

WARNING:

Avoid electric shock and fire hazard! Do not overload mains AC outlets and
extension cords. For products that require battery power or other power
sources to operate them, refer to the operating instructions for those products.

Do not overload electrical outlets, extension cords, or integral convenience receptacles as this
can result in a risk of fire or electric shock. For products that require battery power or other
sources to operate, refer to the operating instructions for that product.

Preventing Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus. Arrange all power cords so
that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against
the cords, which can damage the cords.

Handling Replaceable Battery Pack

This product contains replaceable battery pack. Heed the following warning and see the
instructions later in this guide for handling, replacing, and disposing of the battery.

WARNING:

There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or
attempt to recharge it outside the system. Do not crush, puncture, dispose of in
fire, short the external contacts, or expose to water or other liquids. Dispose of
the battery in accordance with local regulations and instructions from your
service provider.

Usage Warnings

Providing Ventilation

 Do not block any ventilation openings. Install in accordance with the manufacturer's

instructions.

 Do not place this apparatus on a bed, sofa, rug, or similar surface.
 Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

 Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the

installation provides proper ventilation.

 Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with

liquids, or other objects on top of this product.

 Do not use this apparatus near water.

6 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Selecting a Proper Location

WARNING:

Avoid personal injury and damage to this product! An unstable surface may
cause this product to fall.

Place this product on a stable surface. The surface must support the size and weight of this
product. Any mounting accessory used must be recommended by the manufacturer. The
product should be mounted to a wall or ceiling only as recommended by the manufacturer.

Important! The power cord is the mains power supply disconnect device.

Place this product in a location that is close enough to an electrical outlet and where the
power cord is easily accessible to be disconnected from the wall outlet or from the rear panel
of the product.

Cleaning This Product

WARNING:

Avoid electric shock! Unplug this product before cleaning. Clean only with a
dry cloth.

Before cleaning this product, unplug it from the electrical outlet. Clean this product only with
a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static
cleaning device (dust remover) to clean this product.

Protecting This Product from Foreign Objects and Water or Moisture Damage

WARNING:

Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can
result in electric shock or fire. Do not expose this product to rain or moisture.
Do not place objects filled with liquid, such as vases, on this product.

Never push objects of any kind into this product through openings as they may touch
dangerous voltage points or short out parts that could result in a fire or electric shock.

Do not expose this product to liquids or moisture. Do not place this product on a wet surface.
Do not spill liquids on or near this product.

Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a
wet basement, or near a swimming pool.

Accessories Warnings

WARNING:

Avoid any potential for electric shock or fire. Only use
attachments/accessories specified by the manufacturer.

Do not use accessories or attachments with this product unless recommended by your service
provider or manufacturer.

4011350 Rev A 7

IMPORTANT SAFETY INFORMATION

Service Warnings

Servicing This Product

WARNING:

Avoid electric shock! Opening or removing the cover may expose you to
dangerous voltages. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.

Do not open the cover of this product. If you open the cover, your warranty will be void.
Refer all servicing to qualified personnel only. Contact your service provider for instructions.

Obtaining Service for Product Damage

For damage that requires service, unplug this product from the AC outlet. Refer all servicing
to your service provider or qualified service personnel. Servicing is required when:

 The apparatus has been damaged in any way
 A power-supply cord or plug is damaged
 Liquid has been spilled or objects have fallen into the apparatus
 The apparatus has been exposed to rain or moisture
 The apparatus does not operate normally
 The apparatus has been dropped

Checking Product Safety

Upon completion of any service or repairs to this product, the service technician must
perform safety checks to determine that this product is in proper operating condition.

Lightning

For added protection, unplug this apparatus during lightning storms or when unused for
long periods of time. In addition to disconnecting the AC power from the wall outlet,
disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and
power-line surges. Plugging this apparatus into a surge protector may reduce the risk of
damage.

20060712MDBR

8 4011350 Rev A

FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:

 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void
the user's authority to operate the equipment.

FCC Compliance

The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.

VoIP Wireless Home Gateway

DPC2434

Scientific-Atlanta, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: [phone]

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

20060628FDC

4011350 Rev A 9

Introduction

Introduction

Welcome to the exciting world of high-speed Internet and high quality digital
telephone service. Your new Model DPC2434 Voice-over-Internet Protocol (VoIP)
Wireless Home Gateway is a cable modem that meets industry standards for high­speed data connectivity along with reliable digital telephone service. The DPC2434
wireless home gateway delivers data, voice and wired (Ethernet) or wireless
gateway capabilities to connect a variety of devices in the home or small office and
support high-speed data access and VoIP services, all in one device. With a DPC2434
wireless home gateway, your Internet enjoyment, home and business
communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC2434 wireless home gateway
for high-speed Internet and digital telephone service for your home or office. Refer
to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.

Benefits and Features

Your new DPC2434 wireless home gateway offers the following outstanding benefits
and features:

 Features an embedded media terminal adapter (EMTA) supporting two-line

voice services

 Provides a high-speed broadband Internet connection that energizes your online

experience, such as providing hassle-free downloading and sharing files and
photos with your family and friends

 Includes four 10/100BaseT Ethernet ports and a USB port to provide

connectivity for high-speed data services or to other Internet devices

 Assures a broad range of interoperability with most service providers by

complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0,

1.1, and 2.0 standards along with PacketCable 1.0 specifications to deliver high­end performance and reliability

 Includes two RJ-11 telephony ports for connecting conventional telephones or

fax machines

 Allows you to attach multiple devices in your home or office to the wireless

home gateway for high-speed wired and wireless networking and sharing of
files and folders without first copying them onto a CD or diskette

 Includes up to two internal Lithium-Ion cartridge-style batteries for convenient

and long-lasting backup power

10 4011350 Rev A

Introduction

 Features Plug and Play operation for easy set up and installation

 Provides parental control and advanced firewall technology

 Utilizes an attractive compact design that allows for vertical, horizontal, or wall-

mount placement

 Allows automatic software upgrades by your service provider

4011350 Rev A 11

What's In the Carton?

What's In the Carton?

When you receive your wireless home gateway, you should check the equipment
and accessories to verify that each item is in the carton and that each item is
undamaged. The carton contains the following items:

One DPC2434 Wireless Home
Gateway

One AC power cord

One Ethernet cable
(CAT5/RJ-45)

One CD-ROM containing the
user's guide and the USB drivers

If any of these items are missing or damaged, please contact your service provider
for assistance.

Notes:

 You will need an optional cable signal splitter and additional standard RF

coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless home gateway.

 Cables and other equipment needed for telephone service must be purchased

separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

One USB cable

Lithium Ion cartridge battery
(Optional)

12 4011350 Rev A

Front Panel Description

The front panel of your wireless home gateway provides LED status indicators that
indicate how well and at what state your wireless home gateway is operating. See
Front Panel LED Status Indicator Functions (on page
front panel LED status indicator functions.

Front Panel Description

130), for more information on

1 POWER—Illuminates solid green to indicate that AC power is being

applied to the wireless home gateway. AC power must be available to
recharge the batteries

2DS—Blinks to indicate that the wireless home gateway is receiving data

from the cable network

3US—Blinks to indicate that the wireless home gateway is sending data to

the cable network

4 ONLINE—Illuminates solid green when the wireless home gateway is

registered on the network and fully operational

5 LAN1 - LAN4/USB—Illuminates solid green to indicate that an

Ethernet/USB carrier is present and blinks to indicate that Ethernet/USB
data is being transferred between the PC and the wireless home gateway

6 WIRELESS—Illuminates solid green when the wireless access point is

enabled and operational and blinks to indicate that wireless data is being
transferred between the PC and the wireless home gateway. The LED is off
when the wireless access point is disabled by the user

7 TEL1—Illuminates solid green when telephony service is enabled. Blinks

when line 1 is in use

4011350 Rev A 13

Front Panel Description

8 TEL2—Illuminates solid green when telephony service is enabled. Blinks

when line 2 is in use

9 BATTERY—Illuminates solid green to indicate that the battery is charged.

Blinks to indicate that the battery charge is low. Off when operating from
battery power or when the battery charge is depleted or the battery is
defective

Notes:

 After the wireless home gateway is successfully registered on the

 LEDs may behave differently when the wireless home gateway is

network, the POWER (LED 1) and ONLINE (LED 4) LEDs illuminate
continuously to indicate that the cable modem is active and fully
operational.

running on battery power (without AC power). Most LEDs are
disabled if the unit is operating on battery power. In this mode, the
POWER LED blinks to indicate that the unit is operating under battery
power but AC power has failed.

Note: The wireless home gateway is shut off when operating on battery
power and only the telephone service is active.

14 4011350 Rev A

Back Panel Description

The following illustration shows the description and function of the back panel
components on the DPC2434.

USB

USB

CABLE

CABLE

CABLE

1 2 3 7654 T11930

Important! Do not connect your PC to both the Ethernet and USB ports at the same
time. Your modem will not function properly if both the Ethernet and USB ports are
connected to your PC at the same time.

USB

TELEPHONE

TELEPHONE

TELEPHONE

1

1

1

Back Panel Description

2

2

2

RESET

RESET

RESET

1 POWER—Connects the wireless home gateway to the AC power plug

that is provided with your wireless home gateway

CAUTION:

Avoid damage to your equipment. Only use the AC power cord that is
provided with your cable modem.

2 CABLE—F-Connector connects to an active cable signal from your cable

service provider

3 USB—12 Mbps USB port connects to the USB port on your PC

4 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on

your PC or your home network

5 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone

wiring to conventional telephones or fax machines

4011350 Rev A 15

Back Panel Description

6 RESET—Activating this switch resets the EMTA. Pressing this switch for

more than ten seconds resets the device to factory default values and
resets the EMTA

7 ANTENNA—Provides a communication connection for the built-in
wireless access point (WAP) to allow wireless devices to communicate
with the cable modem

CAUTION:

The Reboot EMTA button is for maintenance purposes only. Do not
use unless instructed to do so by your cable or telephone service
provider. Doing so may cause you to lose any cable modem settings
you have selected.

16 4011350 Rev A

Where Is the Best Location for My Wireless Home Gateway?

Where Is the Best Location for My Wireless Home
Gateway?

The ideal location for your wireless home gateway is where it has access to outlets
and other devices. Think about the layout of your home or office, and consult with
your service provider to select the best location for your wireless home gateway.
Read this user's guide thoroughly before you decide where to place your wireless
home gateway.

Consider these recommendations:

 Position your PC and wireless home gateway so that they are located near an AC

power outlet.

 Position your PC and wireless home gateway so that they are located near an

existing cable input connection to eliminate the need for an additional cable
outlet. There should be plenty of room to guide the cables away from the modem
and the PC without straining or crimping them.

 Airflow around the wireless home gateway should not be restricted.

 Choose a location that protects the wireless home gateway from accidental

disturbance or harm.

4011350 Rev A 17

What Are the System Requirements for Internet Service?

What Are the System Requirements for Internet Service?

To ensure that your wireless home gateway operates efficiently for high-speed
Internet service, verify that all of the Internet devices on your system meet or exceed
the following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

 A PC with a Pentium MMX 133 processor or greater

 32 MB of RAM

 Web browsing software

 CD-ROM drive

Minimum System Requirements for Macintosh

 MAC OS 7.5

 32 MB of RAM

System Requirements for an Ethernet Connection

 A PC with Microsoft Windows 95 operating system (or later) with TCP/IP

protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed

 An active 10/100BaseT Ethernet network interface card (NIC) installed

System Requirements for a USB Connection

 A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system

 A master USB port installed in your PC or your Apple Macintosh computer

18 4011350 Rev A

How Do I Set Up My High-Speed Internet Access Account?

How Do I Set Up My High-Speed Internet Access Account?

Before you can use your wireless home gateway, you need to have a high-speed
Internet access account. If you do not have a high-speed Internet access account, you
need to set up an account with your local service provider. Choose one of the two
options in this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.

You will need to give your service provider the following information:

 The serial number of the modem

 The Media Access Control (MAC) address of the modem

These numbers appear on a bar code label located on the wireless home gateway.
The serial number consists of a series of alphanumeric characters preceded by S/N.
The MAC address consists of a series of alphanumeric characters preceded by CM
MAC. The following illustration shows a sample bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the wireless home
gateway. Refer to the serial number and MAC address information listed previously
in this section.

Note: You may not be able to continue to use your existing e-mail account with your
wireless home gateway. Contact your service provider for more information.

4011350 Rev A 19

How Do I Connect My Devices to Use the Internet?

How Do I Connect My Devices to Use the Internet?

You can use your wireless home gateway to access the Internet, and you can share
that Internet connection with other Internet devices in your home or office. Sharing
one connection among many devices is called networking.

Connecting and Installing Internet Devices

You must connect and install your wireless home gateway to access the Internet.
Professional installation may be available. Contact your local cable service provider
for further assistance.

To connect devices

The following diagram illustrates one of the various networking options that are
available to you.

20 4011350 Rev A

How Do I Connect My Devices to Use the Internet?

Connecting the Modem for High-Speed Data Service

WARNING:

To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.

1 Power off your PC and unplug it from the power source.

2 Connect your PC to either the ETHERNET port or the USB port using the

appropriate data cable. Do not connect your PC to both the Ethernet and USB
ports at the same time. You can connect two separate PCs to the wireless home
gateway at the same time by connecting one PC to the Ethernet port and one PC
to the USB port.

3 Connect the active RF coaxial cable to the CABLE connector. Use an optional

cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

4 Insert the AC power cord into the POWER connector on the back of the wireless

home gateway, and then plug the cord into an AC power source.

5 Plug in and power on your networked devices including your PC. The wireless

home gateway will then begin an automatic search to locate and sign on to the
broadband data network. This process may take up to 5 minutes. The modem
will be ready for use when the ONLINE LED status indicator on the front panel
stops blinking and illuminates continuously.

6 The next step in setting up your wireless home gateway is to configure your

Internet devices for Internet access. Choose one of the following options:

 If you want to use Ethernet connections, you must configure the TCP/IP

protocol. To configure the TCP/IP protocol, go to How Do I Configure
TCP/IP Protocol? (on page

22).

 If you want to use USB connections, you must install the USB drivers. To

install the USB Drivers for USB, go to How Do I Install USB Drivers?
(on page

25).

4011350 Rev A 21

How Do I Configure TCP/IP Protocol?

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
wireless home gateway in Microsoft Windows or Macintosh environments.

Configuring TCP/IP on Your Internet Devices

TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.

Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems

1 Click Start, select Settings, and choose Control Panel.

2 Double-click the Network icon in the Control Panel window.

3 Read the list of installed network components under the Configuration tab to

verify that your PC contains the TCP/IP protocol/Ethernet adapter.

4 Is TCP/IP protocol listed in the installed network components list?

 If yes, go to step 7.

 If no, click Add, click Protocol, click Add, and then go to step 5.

5 Click Microsoft in the Manufacturers list.

6 Click TCP/IP in the Network Protocols list, and then click OK.

7 Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.

8 Click the IP Address tab, and then select Obtain an IP address automatically.

9 Click the Gateway tab and verify that these fields are empty. If they are not

empty, highlight and delete all information from the fields.

10 Click the DNS Configuration tab, and then select Disable DNS.

11 Click OK.

12 Click OK when the system finishes copying the files, and then close all

networking windows.

13 Click YES

opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.

14 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

service provider for further assistance.

to restart your computer when the System Settings Change dialog box

126). If you still cannot access the Internet, contact your

22 4011350 Rev A

How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Windows 2000 Systems

1 Click Start, select Settings, and choose Network and Dial-up Connections.

2 Double-click the Local Area Connection icon in the Network and Dial-up

Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties

window, and then click Properties.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the

following options:

 If you are using the Windows XP Default Start Menu, select Connect to,

choose Show all connections, and then go to step 2.

 If you are using the Windows XP Classic Start Menu, select Settings, choose

Network Connections, click Local Area Connection, and then go to step 3.

2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet

section of the Network Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area

Connection Properties window.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

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How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Macintosh Systems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to

Control Panels, and then click TCP/IP.

2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

3 Click Advanced in the User Mode window, and then click OK.

4 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/IP window, and then click Using DHCP Server.

5 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: Make sure that the Load only when needed option is unchecked.

6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.

7 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close. You have completed this procedure.

 If no, you must power off your Macintosh.

8 With the power off, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.

9 When your computer fully reboots, repeat steps 1 through 7 to verify that all

TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.

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How Do I Install USB Drivers?

To install USB drivers, your PC must be equipped with a USB network interface and
a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains
instructions for installing the USB drivers for the wireless home gateway.

Note: If you are not using the USB interface, skip this section.

Installing USB Drivers

The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.

Installing USB Drivers on Windows 98SE and Windows ME Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green. The Add New Hardware
Wizard window opens.

How Do I Install USB Drivers?

3 Click Next in the Add New Hardware Wizard window.

4 Select Search for the best driver for your device (Recommended) in the Add

New Hardware Wizard window, and then click Next.

5 Select CD-ROM drive in the Add New Hardware Wizard window, and then

click Next.

6 Select The updated driver (Recommended) in the Add New Hardware Wizard

window, and then click Next.

7 Click Next in the Add New Hardware Wizard window. The Copying Files

window opens. After 10 to 20 seconds have passed, the Add New Hardware
Wizard window reopens.

8 Click Finish. The USB driver installation is complete.

Installing USB Drivers on Windows 2000 Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green.

3 Click Next in the Found New Hardware Wizard window.

4 Select Search for a suitable driver for my device (recommended) in the Found

New Hardware Wizard window, and then click Next.

5 Select CD-ROM drives in the Found New Hardware Wizard window, and then

click Next.

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How Do I Install USB Drivers?

6 Click Next in the Found New Hardware Wizard window. The system searches

for the driver file for your hardware device.

7 After the system finds the USB driver, the Digital Signature Not Found window

opens and displays a confirmation message to continue the installation.

8 Click Yes to continue the installation. The Found New Hardware Wizard

window reopens with a message that the installation is complete.

9 Click Finish to close the Found New Hardware Wizard window. The USB

drivers are installed on your PC, and your USB devices are ready for use.

10 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

service provider for further assistance.

Installing USB Drivers on Windows XP Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green.

3 Select Install from a list or specific location (Advanced) in the Found New

Hardware Wizard window, and then click Next.

126). If you still cannot access the Internet, contact your

4 Select Search removable media (floppy, CD-ROM) in the Found New

Hardware Wizard window, and then click Next.

5 Click Continue Anyway in the Hardware Installation window to continue the

installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.

6 Click Finish to close the Found New Hardware Wizard window. The USB

drivers are installed on your PC, and your USB devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

26 4011350 Rev A

What Are the Requirements for Ethernet Network Devices?

What Are the Requirements for Ethernet Network Devices?

How Many Ethernet Network Devices Can I Connect?

The Scientific Atlanta wireless home gateway can support several Ethernet network
devices using external Ethernet hubs that must be purchased separately.

The theoretical maximum number of Ethernet network devices supported is by the
wireless home gateway is 63. However, under normal circumstances, the number of
devices connected should be a much lower number.

Contact your service provider for more information on the maximum number of
Ethernet network devices to connect to your wireless home gateway to maintain
optimal network performance.

What Are the Wiring Requirements for Ethernet Networking?

A number of factors can impact the practical limit of the network. Although the
wireless home gateway is designed to support several Ethernet network devices, it is
important to view the characteristics of the entire network and not just each
individual node.

The theoretical distance between two 10/100BaseT CAT-5 Ethernet hubs is 382 feet
(100 meters). Contact your service provider or consult the documentation for your
Ethernet network devices for more information.

Note: Scientific Atlanta recommends that you use CAT-5 Ethernet cables.

Do I Need to Configure the TCP/IP Protocol on My Computer?

For you to use Ethernet network devices on your network, you must have the
TCP/IP protocol properly configured on your PC. Refer to How Do I Configure
TCP/IP Protocol? (on page
protocol.

22), for detailed information on configuring the TCP/IP

4011350 Rev A 27

How Do I Select and Place Ethernet Network Devices?

How Do I Select and Place Ethernet Network Devices?

You can use a large variety of Ethernet network devices with your wireless home
gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider
or consult the documentation for your Ethernet network devices for more
information on configuring Ethernet network devices.

Where Is the Best Location for My Ethernet Network Devices?

You should work with your service provider to choose the best location for your
Ethernet network devices. Consider these recommendations:

 Location of two-way cable outlets

 Distance of the Ethernet network devices from the wireless home gateway

 Location of computers and other equipment from AC power outlets

 Ease of running Ethernet cable to the Ethernet network devices

Now that you have selected a location for your Ethernet network devices, the next
step is to place and connect your Ethernet network devices. Go to How Do I Connect
Ethernet Network Devices? (on page

29).

28 4011350 Rev A

How Do I Connect Ethernet Network Devices?

How Do I Connect Ethernet Network Devices?

Connecting Ethernet Devices

You must connect your Ethernet devices for use with the wireless home gateway.
Professional installation may be available. Contact your local service provider for
further assistance.

The following diagram illustrates one of the various Ethernet network connection
options that are available to you.

WARNING:

Hazardous electrical voltages can be present on any connected wiring.
Ethernet wiring and connections must be properly insulated to prevent
electrical shock. Disconnect power from the wireless home gateway before
attempting to connect to any device.

To avoid personal injury, follow these steps in the exact order shown.

CAUTION:

To prevent possible damage to the equipment, disconnect any other service
before connecting your wireless home gateway to other devices.

Read the warnings and caution on this page. Then, follow the subsequent
installation procedures to ensure proper wireless home gateway operation when
connecting Ethernet network devices.

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How Do I Connect Ethernet Network Devices?

1 Select locations for Ethernet network devices. For more information, see How Do

I Select and Place Ethernet Network Devices? (on page 28).

2 Connect the Ethernet port on the wireless home gateway to your PC.

3 Connect additional Ethernet network devices by connecting an Ethernet hub or

router to the wireless home gateway.

4 Connect the active RF coaxial cable to the CABLE connector on the back of the

wireless home gateway. Use an optional cable signal splitter to add a TV, a
DHCT or set-top converter, or a VCR.

5 After all connections are complete, insert the AC power cord into the POWER

connector on the back of the wireless home gateway, and then plug the cord into
an AC power source.

6 The wireless home gateway begins an automatic search to locate and sign on to

the network. In some unusual circumstances, this process may take up to 5
minutes. The wireless home gateway is ready for use when the ONLINE LED
status indicator on the front panel stops blinking and illuminates continuously.

7 Verify that all Ethernet network devices are working properly.

Note: You will not be able to check the front panel LED status indicator on the

wireless home gateway until after one or more Ethernet network devices are
connected to the wireless home gateway.

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