ASUSTeK Computer DPC2434 Users Manual

August 2006

Model DPC2434™ VoIP Wireless Home Gateway User's Guide

In This Document

 IMPORTANT SAFETY INFORMATION ............................................................... 3

 FCC Compliance......................................................................................................... 9

 Introduction .............................................................................................................. 10

 What's In the Carton? .............................................................................................. 12

 Front Panel Description........................................................................................... 13

 Back Panel Description............................................................................................ 15

 Where Is the Best Location for My Wireless Home Gateway? .......................... 17

 What Are the System Requirements for Internet Service? ................................. 18

 How Do I Set Up My High-Speed Internet Access Account? ............................ 19

 How Do I Connect My Devices to Use the Internet?........................................... 20

 How Do I Configure TCP/IP Protocol? ................................................................ 22

 How Do I Install USB Drivers?............................................................................... 25

 What Are the Requirements for Ethernet Network Devices?............................ 27

 How Do I Select and Place Ethernet Network Devices?..................................... 28

 How Do I Connect Ethernet Network Devices? .................................................. 29

 What Are the Requirements for USB Network Devices? ................................... 31

 How Do I Select and Place USB Network Devices? ............................................ 32

 How Do I Connect USB Network Devices?.......................................................... 33

 How Do I Troubleshoot My Internet Service Installation?................................. 35

 What Are the Requirements for Wireless Network Devices?............................ 38

 How Do I Select and Place Wireless Network Devices?..................................... 39

 How Do I Install Wireless Network Devices?...................................................... 40

 How Do I Use My Wireless Home Gateway for Telephone Service?............... 42

 Where Do I Place My Wireless Home Gateway for Telephone Service? ......... 43

 What Are the Requirements for Telephone Service? .......................................... 44

 How Do I Install the Modem for Telephone Service? ......................................... 45

 How Do I Maintain the Batteries?.......................................................................... 48

 How Do I Mount the Modem on a Wall? (Optional) .......................................... 50

 How Do I Configure the Wireless Home Gateway? ........................................... 54

 Telephone Service Frequently Asked Questions ............................................... 124

 Having Difficulty?.................................................................................................. 126

 Tips for Improved Performance........................................................................... 129

 Front Panel LED Status Indicator Functions ...................................................... 130

 Notices ..................................................................................................................... 133

 For Information....................................................................................................... 135

2 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

IMPORTANT SAFETY INFORMATION

20060608SICM-EN

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

20060810SICM-FR

4011350 Rev A 3

IMPORTANT SAFETY INFORMATION

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

20060810SICM-GR

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20060810SICM-SP

4 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Heed All Warnings

Adhere to all warnings on the product and in the operating instructions.

Read, Retain, and Follow These Instructions

Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions.

Comply with Warnings

Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as well as those that are affixed to this product.

Power Warnings

Providing a Power Source

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label.

If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

Grounding This Product (U.S.A. and Canada Only)

WARNING:

To avoid electric shock and fire hazard, do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

If this product is equipped with either a three-prong (grounding pin) safety plug or a twoprong (polarized) safety plug, do not defeat the safety purpose of the polarized or grounding-type plug. Follow these safety guidelines to properly ground this product:

 For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug

into a grounded mains, 3-prong outlet.

Note: This plug fits only one way. The grounding prong is provided for your safety. If you are unable to insert this plug fully into the outlet, contact your electrician to replace your obsolete outlet.

 For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug

into a polarized mains, 2-prong outlet in which one socket is wider than the other.

4011350 Rev A 5

IMPORTANT SAFETY INFORMATION

Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet.

Overloading

WARNING:

Avoid electric shock and fire hazard! Do not overload mains AC outlets and extension cords. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Do not overload electrical outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock. For products that require battery power or other sources to operate, refer to the operating instructions for that product.

Preventing Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Arrange all power cords so that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against the cords, which can damage the cords.

Handling Replaceable Battery Pack

This product contains replaceable battery pack. Heed the following warning and see the instructions later in this guide for handling, replacing, and disposing of the battery.

WARNING:

There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider.

Usage Warnings

Providing Ventilation

 Do not block any ventilation openings. Install in accordance with the manufacturer's

instructions.

 Do not place this apparatus on a bed, sofa, rug, or similar surface.  Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

 Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the

installation provides proper ventilation.

 Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with

liquids, or other objects on top of this product.

 Do not use this apparatus near water.

6 4011350 Rev A

IMPORTANT SAFETY INFORMATION

Selecting a Proper Location

WARNING:

Avoid personal injury and damage to this product! An unstable surface may cause this product to fall.

Place this product on a stable surface. The surface must support the size and weight of this product. Any mounting accessory used must be recommended by the manufacturer. The product should be mounted to a wall or ceiling only as recommended by the manufacturer.

Important! The power cord is the mains power supply disconnect device.

Place this product in a location that is close enough to an electrical outlet and where the power cord is easily accessible to be disconnected from the wall outlet or from the rear panel of the product.

Cleaning This Product

WARNING:

Avoid electric shock! Unplug this product before cleaning. Clean only with a dry cloth.

Before cleaning this product, unplug it from the electrical outlet. Clean this product only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

Protecting This Product from Foreign Objects and Water or Moisture Damage

WARNING:

Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Do not expose this product to rain or moisture. Do not place objects filled with liquid, such as vases, on this product.

Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.

Do not expose this product to liquids or moisture. Do not place this product on a wet surface. Do not spill liquids on or near this product.

Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a wet basement, or near a swimming pool.

Accessories Warnings

WARNING:

Avoid any potential for electric shock or fire. Only use attachments/accessories specified by the manufacturer.

Do not use accessories or attachments with this product unless recommended by your service provider or manufacturer.

4011350 Rev A 7

IMPORTANT SAFETY INFORMATION

Service Warnings

Servicing This Product

WARNING:

Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.

Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your service provider for instructions.

Obtaining Service for Product Damage

For damage that requires service, unplug this product from the AC outlet. Refer all servicing to your service provider or qualified service personnel. Servicing is required when:

 The apparatus has been damaged in any way  A power-supply cord or plug is damaged  Liquid has been spilled or objects have fallen into the apparatus  The apparatus has been exposed to rain or moisture  The apparatus does not operate normally  The apparatus has been dropped

Checking Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Lightning

For added protection, unplug this apparatus during lightning storms or when unused for long periods of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and power-line surges. Plugging this apparatus into a surge protector may reduce the risk of damage.

20060712MDBR

8 4011350 Rev A

FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void the user's authority to operate the equipment.

FCC Compliance

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your cable service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.

VoIP Wireless Home Gateway

DPC2434

Scientific-Atlanta, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 770-236-1077

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

20060628FDC

4011350 Rev A 9

Introduction

Welcome to the exciting world of high-speed Internet and high quality digital telephone service. Your new Model DPC2434 Voice-over-Internet Protocol (VoIP) Wireless Home Gateway is a cable modem that meets industry standards for highspeed data connectivity along with reliable digital telephone service. The DPC2434 wireless home gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and VoIP services, all in one device. With a DPC2434 wireless home gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC2434 wireless home gateway for high-speed Internet and digital telephone service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your service provider for more information about subscribing to these services.

Benefits and Features

Your new DPC2434 wireless home gateway offers the following outstanding benefits and features:

 Features an embedded media terminal adapter (EMTA) supporting two-line

voice services

 Provides a high-speed broadband Internet connection that energizes your online

experience, such as providing hassle-free downloading and sharing files and photos with your family and friends

 Includes four 10/100BaseT Ethernet ports and a USB port to provide

connectivity for high-speed data services or to other Internet devices

 Assures a broad range of interoperability with most service providers by

complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0,

1.1, and 2.0 standards along with PacketCable 1.0 specifications to deliver highend performance and reliability

 Includes two RJ-11 telephony ports for connecting conventional telephones or

fax machines

 Allows you to attach multiple devices in your home or office to the wireless

home gateway for high-speed wired and wireless networking and sharing of files and folders without first copying them onto a CD or diskette

 Includes up to two internal Lithium-Ion cartridge-style batteries for convenient

and long-lasting backup power

10 4011350 Rev A

Introduction

 Features Plug and Play operation for easy set up and installation

 Provides parental control and advanced firewall technology

 Utilizes an attractive compact design that allows for vertical, horizontal, or wall-

mount placement

 Allows automatic software upgrades by your service provider

4011350 Rev A 11

What's In the Carton?

When you receive your wireless home gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One DPC2434 Wireless Home Gateway

One AC power cord

One Ethernet cable (CAT5/RJ-45)

One CD-ROM containing the user's guide and the USB drivers

If any of these items are missing or damaged, please contact your service provider for assistance.

Notes:

 You will need an optional cable signal splitter and additional standard RF

coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless home gateway.

 Cables and other equipment needed for telephone service must be purchased

separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.

One USB cable

Lithium Ion cartridge battery (Optional)

12 4011350 Rev A

Front Panel Description

The front panel of your wireless home gateway provides LED status indicators that indicate how well and at what state your wireless home gateway is operating. See Front Panel LED Status Indicator Functions (on page front panel LED status indicator functions.

Front Panel Description

130), for more information on

1 POWER—Illuminates solid green to indicate that AC power is being

applied to the wireless home gateway. AC power must be available to recharge the batteries

2DS—Blinks to indicate that the wireless home gateway is receiving data

from the cable network

3US—Blinks to indicate that the wireless home gateway is sending data to

the cable network

4 ONLINE—Illuminates solid green when the wireless home gateway is

registered on the network and fully operational

5 LAN1 - LAN4/USB—Illuminates solid green to indicate that an

Ethernet/USB carrier is present and blinks to indicate that Ethernet/USB data is being transferred between the PC and the wireless home gateway

6 WIRELESS—Illuminates solid green when the wireless access point is

enabled and operational and blinks to indicate that wireless data is being transferred between the PC and the wireless home gateway. The LED is off when the wireless access point is disabled by the user

7 TEL1—Illuminates solid green when telephony service is enabled. Blinks

when line 1 is in use

4011350 Rev A 13

Front Panel Description

8 TEL2—Illuminates solid green when telephony service is enabled. Blinks

when line 2 is in use

9 BATTERY—Illuminates solid green to indicate that the battery is charged.

Blinks to indicate that the battery charge is low. Off when operating from battery power or when the battery charge is depleted or the battery is defective

Notes:

 After the wireless home gateway is successfully registered on the

 LEDs may behave differently when the wireless home gateway is

network, the POWER (LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable modem is active and fully operational.

running on battery power (without AC power). Most LEDs are disabled if the unit is operating on battery power. In this mode, the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed.

Note: The wireless home gateway is shut off when operating on battery power and only the telephone service is active.

14 4011350 Rev A

Back Panel Description

The following illustration shows the description and function of the back panel components on the DPC2434.

USB

CABLE

1 2 3 7654 T11930

Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.

USB

TELEPHONE

Back Panel Description

RESET

1 POWER—Connects the wireless home gateway to the AC power plug

that is provided with your wireless home gateway

CAUTION:

Avoid damage to your equipment. Only use the AC power cord that is provided with your cable modem.

2 CABLE—F-Connector connects to an active cable signal from your cable

service provider

3 USB—12 Mbps USB port connects to the USB port on your PC

4 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on

your PC or your home network

5 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone

wiring to conventional telephones or fax machines

4011350 Rev A 15

Back Panel Description

6 RESET—Activating this switch resets the EMTA. Pressing this switch for

more than ten seconds resets the device to factory default values and resets the EMTA

7 ANTENNA—Provides a communication connection for the built-in wireless access point (WAP) to allow wireless devices to communicate with the cable modem

CAUTION:

The Reboot EMTA button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider. Doing so may cause you to lose any cable modem settings you have selected.

16 4011350 Rev A

Where Is the Best Location for My Wireless Home Gateway?

The ideal location for your wireless home gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your wireless home gateway. Read this user's guide thoroughly before you decide where to place your wireless home gateway.

Consider these recommendations:

 Position your PC and wireless home gateway so that they are located near an AC

power outlet.

 Position your PC and wireless home gateway so that they are located near an

existing cable input connection to eliminate the need for an additional cable outlet. There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them.

 Airflow around the wireless home gateway should not be restricted.

 Choose a location that protects the wireless home gateway from accidental

disturbance or harm.

4011350 Rev A 17

What Are the System Requirements for Internet Service?

To ensure that your wireless home gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

 A PC with a Pentium MMX 133 processor or greater

 32 MB of RAM

 Web browsing software

 CD-ROM drive

Minimum System Requirements for Macintosh

 MAC OS 7.5

 32 MB of RAM

System Requirements for an Ethernet Connection

 A PC with Microsoft Windows 95 operating system (or later) with TCP/IP

protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed

 An active 10/100BaseT Ethernet network interface card (NIC) installed

System Requirements for a USB Connection

 A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system

 A master USB port installed in your PC or your Apple Macintosh computer

18 4011350 Rev A

How Do I Set Up My High-Speed Internet Access Account?

Before you can use your wireless home gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider the following information:

 The serial number of the modem

 The Media Access Control (MAC) address of the modem

These numbers appear on a bar code label located on the wireless home gateway. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the wireless home gateway. Refer to the serial number and MAC address information listed previously in this section.

Note: You may not be able to continue to use your existing e-mail account with your wireless home gateway. Contact your service provider for more information.

4011350 Rev A 19

How Do I Connect My Devices to Use the Internet?

You can use your wireless home gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

Connecting and Installing Internet Devices

You must connect and install your wireless home gateway to access the Internet. Professional installation may be available. Contact your local cable service provider for further assistance.

To connect devices

The following diagram illustrates one of the various networking options that are available to you.

20 4011350 Rev A

How Do I Connect My Devices to Use the Internet?

Connecting the Modem for High-Speed Data Service

WARNING:

To avoid personal injury or damage to your equipment, follow these steps in the exact order shown.

1 Power off your PC and unplug it from the power source.

2 Connect your PC to either the ETHERNET port or the USB port using the

appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time. You can connect two separate PCs to the wireless home gateway at the same time by connecting one PC to the Ethernet port and one PC to the USB port.

3 Connect the active RF coaxial cable to the CABLE connector. Use an optional

cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

4 Insert the AC power cord into the POWER connector on the back of the wireless

home gateway, and then plug the cord into an AC power source.

5 Plug in and power on your networked devices including your PC. The wireless

home gateway will then begin an automatic search to locate and sign on to the broadband data network. This process may take up to 5 minutes. The modem will be ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously.

6 The next step in setting up your wireless home gateway is to configure your

Internet devices for Internet access. Choose one of the following options:

 If you want to use Ethernet connections, you must configure the TCP/IP

protocol. To configure the TCP/IP protocol, go to How Do I Configure TCP/IP Protocol? (on page

22).

 If you want to use USB connections, you must install the USB drivers. To

install the USB Drivers for USB, go to How Do I Install USB Drivers? (on page

25).

4011350 Rev A 21

How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the wireless home gateway in Microsoft Windows or Macintosh environments.

Configuring TCP/IP on Your Internet Devices

TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system.

Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems

1 Click Start, select Settings, and choose Control Panel.

2 Double-click the Network icon in the Control Panel window.

3 Read the list of installed network components under the Configuration tab to

verify that your PC contains the TCP/IP protocol/Ethernet adapter.

4 Is TCP/IP protocol listed in the installed network components list?

 If yes, go to step 7.

 If no, click Add, click Protocol, click Add, and then go to step 5.

5 Click Microsoft in the Manufacturers list.

6 Click TCP/IP in the Network Protocols list, and then click OK.

7 Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.

8 Click the IP Address tab, and then select Obtain an IP address automatically.

9 Click the Gateway tab and verify that these fields are empty. If they are not

empty, highlight and delete all information from the fields.

10 Click the DNS Configuration tab, and then select Disable DNS.

11 Click OK.

12 Click OK when the system finishes copying the files, and then close all

networking windows.

13 Click YES

opens. The computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use.

14 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

service provider for further assistance.

to restart your computer when the System Settings Change dialog box

126). If you still cannot access the Internet, contact your

22 4011350 Rev A

How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Windows 2000 Systems

1 Click Start, select Settings, and choose Network and Dial-up Connections.

2 Double-click the Local Area Connection icon in the Network and Dial-up

Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties

window, and then click Properties.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the

following options:

 If you are using the Windows XP Default Start Menu, select Connect to,

choose Show all connections, and then go to step 2.

 If you are using the Windows XP Classic Start Menu, select Settings, choose

Network Connections, click Local Area Connection, and then go to step 3.

2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet

section of the Network Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area

Connection Properties window.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

4011350 Rev A 23

How Do I Configure TCP/IP Protocol?

Configuring TCP/IP on Macintosh Systems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to

Control Panels, and then click TCP/IP.

2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

3 Click Advanced in the User Mode window, and then click OK.

4 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/IP window, and then click Using DHCP Server.

5 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: Make sure that the Load only when needed option is unchecked.

6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.

7 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close. You have completed this procedure.

 If no, you must power off your Macintosh.

8 With the power off, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times, then release the keys and let the computer restart.

9 When your computer fully reboots, repeat steps 1 through 7 to verify that all

TCP/IP settings are correct. If your computer still does not have a Hardware Address, contact your authorized Apple dealer or Apple technical support center for further assistance.

24 4011350 Rev A

How Do I Install USB Drivers?

To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the wireless home gateway.

Note: If you are not using the USB interface, skip this section.

Installing USB Drivers

The USB driver installation procedures are different for each operating system. Follow the appropriate instructions in this section for your operating system.

Installing USB Drivers on Windows 98SE and Windows ME Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green. The Add New Hardware Wizard window opens.

How Do I Install USB Drivers?

3 Click Next in the Add New Hardware Wizard window.

4 Select Search for the best driver for your device (Recommended) in the Add

New Hardware Wizard window, and then click Next.

5 Select CD-ROM drive in the Add New Hardware Wizard window, and then

click Next.

6 Select The updated driver (Recommended) in the Add New Hardware Wizard

window, and then click Next.

7 Click Next in the Add New Hardware Wizard window. The Copying Files

window opens. After 10 to 20 seconds have passed, the Add New Hardware Wizard window reopens.

8 Click Finish. The USB driver installation is complete.

Installing USB Drivers on Windows 2000 Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green.

3 Click Next in the Found New Hardware Wizard window.

4 Select Search for a suitable driver for my device (recommended) in the Found

New Hardware Wizard window, and then click Next.

5 Select CD-ROM drives in the Found New Hardware Wizard window, and then

click Next.

4011350 Rev A 25

How Do I Install USB Drivers?

6 Click Next in the Found New Hardware Wizard window. The system searches

for the driver file for your hardware device.

7 After the system finds the USB driver, the Digital Signature Not Found window

opens and displays a confirmation message to continue the installation.

8 Click Yes to continue the installation. The Found New Hardware Wizard

window reopens with a message that the installation is complete.

9 Click Finish to close the Found New Hardware Wizard window. The USB

drivers are installed on your PC, and your USB devices are ready for use.

10 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

service provider for further assistance.

Installing USB Drivers on Windows XP Systems

1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive

of your PC.

2 Wait until the POWER and ONLINE LED status indicators on the front panel of

the wireless home gateway illuminate solid green.

3 Select Install from a list or specific location (Advanced) in the Found New

Hardware Wizard window, and then click Next.

126). If you still cannot access the Internet, contact your

4 Select Search removable media (floppy, CD-ROM) in the Found New

Hardware Wizard window, and then click Next.

5 Click Continue Anyway in the Hardware Installation window to continue the

installation. The Found New Hardware Wizard window reopens with a message that the installation has finished.

6 Click Finish to close the Found New Hardware Wizard window. The USB

drivers are installed on your PC, and your USB devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, go to Having

Difficulty? (on page

126). If you still cannot access the Internet, contact your

service provider for further assistance.

26 4011350 Rev A

What Are the Requirements for Ethernet Network Devices?

How Many Ethernet Network Devices Can I Connect?

The Scientific Atlanta wireless home gateway can support several Ethernet network devices using external Ethernet hubs that must be purchased separately.

The theoretical maximum number of Ethernet network devices supported is by the wireless home gateway is 63. However, under normal circumstances, the number of devices connected should be a much lower number.

Contact your service provider for more information on the maximum number of Ethernet network devices to connect to your wireless home gateway to maintain optimal network performance.

What Are the Wiring Requirements for Ethernet Networking?

A number of factors can impact the practical limit of the network. Although the wireless home gateway is designed to support several Ethernet network devices, it is important to view the characteristics of the entire network and not just each individual node.

The theoretical distance between two 10/100BaseT CAT-5 Ethernet hubs is 382 feet (100 meters). Contact your service provider or consult the documentation for your Ethernet network devices for more information.

Note: Scientific Atlanta recommends that you use CAT-5 Ethernet cables.

Do I Need to Configure the TCP/IP Protocol on My Computer?

For you to use Ethernet network devices on your network, you must have the TCP/IP protocol properly configured on your PC. Refer to How Do I Configure TCP/IP Protocol? (on page protocol.

22), for detailed information on configuring the TCP/IP

4011350 Rev A 27

How Do I Select and Place Ethernet Network Devices?

You can use a large variety of Ethernet network devices with your wireless home gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

Where Is the Best Location for My Ethernet Network Devices?

You should work with your service provider to choose the best location for your Ethernet network devices. Consider these recommendations:

 Location of two-way cable outlets

 Distance of the Ethernet network devices from the wireless home gateway

 Location of computers and other equipment from AC power outlets

 Ease of running Ethernet cable to the Ethernet network devices

Now that you have selected a location for your Ethernet network devices, the next step is to place and connect your Ethernet network devices. Go to How Do I Connect Ethernet Network Devices? (on page

29).

28 4011350 Rev A

How Do I Connect Ethernet Network Devices?

Connecting Ethernet Devices

You must connect your Ethernet devices for use with the wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.

The following diagram illustrates one of the various Ethernet network connection options that are available to you.

WARNING:

Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the wireless home gateway before attempting to connect to any device.

To avoid personal injury, follow these steps in the exact order shown.

CAUTION:

To prevent possible damage to the equipment, disconnect any other service before connecting your wireless home gateway to other devices.

Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper wireless home gateway operation when connecting Ethernet network devices.

4011350 Rev A 29

How Do I Connect Ethernet Network Devices?

1 Select locations for Ethernet network devices. For more information, see How Do

I Select and Place Ethernet Network Devices? (on page 28).

2 Connect the Ethernet port on the wireless home gateway to your PC.

3 Connect additional Ethernet network devices by connecting an Ethernet hub or

router to the wireless home gateway.

4 Connect the active RF coaxial cable to the CABLE connector on the back of the

wireless home gateway. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

5 After all connections are complete, insert the AC power cord into the POWER

connector on the back of the wireless home gateway, and then plug the cord into an AC power source.

6 The wireless home gateway begins an automatic search to locate and sign on to

the network. In some unusual circumstances, this process may take up to 5 minutes. The wireless home gateway is ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously.

7 Verify that all Ethernet network devices are working properly.

Note: You will not be able to check the front panel LED status indicator on the

wireless home gateway until after one or more Ethernet network devices are connected to the wireless home gateway.

30 4011350 Rev A

What Are the Requirements for USB Network Devices?

How Many USB Devices Can I Connect?

Contact your service provider for more information on the maximum number of USB network devices to connect to the wireless home gateway to maintain optimal network performance.

What Are the Wiring Requirements?

Several factors can impact the practical limit of the network. Contact your service provider or consult the documentation for your USB network device for more information.

Do I Need to Install USB Drivers on My Computer?

To use USB network devices, you must have the correct USB drivers installed on your PC. Refer to How Do I Install USB Drivers? (on page 25), for information on installing USB drivers.

4011350 Rev A 31

How Do I Select and Place USB Network Devices?

You can use a large variety of USB network devices with your wireless home gateway. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

Contact your service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.

Where Is the Best Location for My USB Network Devices?

You should work with your service provider to choose the best location for your USB network devices. Consider these recommendations:

 Location of two-way coaxial cable outlets

 Distance of the USB network devices from the wireless home gateway

 Location of computers and other equipment from AC power outlets

 Ease of running USB cable to the USB network devices

Now that you have selected a location for your USB network devices, the next step is to place and connect your USB network devices. Go to How Do I Connect USB Network Devices? (on page

33).

32 4011350 Rev A

How Do I Connect USB Network Devices?

Connecting USB Devices

You must connect your USB devices for use with your wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.

The following diagram illustrates one of the various USB network connection options that are available to you.

WARNING:

Hazardous electrical voltages can be present on any connected wiring. USB wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the wireless home gateway before attempting to connect to any device.

To avoid personal injury, follow these steps in the exact order shown.

CAUTION:

To prevent possible damage to the equipment, disconnect any other service before connecting your wireless home gateway to other devices.

Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper wireless home gateway operation when connecting USB network devices.

4011350 Rev A 33

How Do I Connect USB Network Devices?

Note: Verify that you have installed the USB drivers on your PC before continuing with these instructions. See How Do I Install USB Drivers? (on page information on installing the USB drivers.

1 Select locations for USB network devices. For more information, see How Do I

Select and Place USB Network Devices? (on page 31).

2 Connect the USB port on the wireless home gateway to your PC.

3 Connect one or more USB network device to the wireless home gateway.

4 Connect the active RF coaxial cable to the CABLE connector on the back of the

wireless home gateway. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

5 After all connections are complete, insert the AC power cord into the POWER

connector on the back of the wireless home gateway, and then plug the cord into an AC power source.

6 The wireless home gateway begins an automatic search to locate and sign on to

7 Verify that all USB network devices are working properly.

25), for more

Note: You will not be able to check the front panel LED status indicator on the wireless home gateway until after one or more Ethernet network devices are connected to the wireless home gateway.

34 4011350 Rev A

How Do I Troubleshoot My Internet Service Installation?

I cannot connect to the Internet

 Verify that the plug to your wireless home gateway AC power is properly

inserted into an electrical outlet.

 Verify that your wireless home gateway AC power cord is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

 Verify that the POWER and CABLE indicator lights on the front panel of your

wireless home gateway are illuminated.

 Verify that the indicator lights on your router or other network connection

equipment are illuminated

 Verify that all cables are properly connected, and that you are using the correct

cables.

 Verify that your cable service is active and that it supports two-way service.

 Verify that TCP/IP is properly installed and configured on all devices if you are

using the Ethernet connections.

 Verify that you have followed the procedure in How Do I Install USB Drivers?

(on page

 Verify that you have called your service provider and given them the serial

number and MAC address of your wireless home gateway.

 If you are using a cable signal splitter so that you can connect the cable signal to

other devices, remove the splitter and reconnect the cable so that the wireless home gateway is connected directly to the main cable input. If the wireless home gateway now functions properly, the cable signal splitter may be defective and may need to be replaced.

25), if you are using the USB connection.

My wireless home gateway does not register an Ethernet connection

Even new devices do not always have Ethernet capabilities. Verify that your device has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

4011350 Rev A 35

How Do I Troubleshoot My Internet Service Installation?

My wireless home gateway does not register a cable connection

 The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If

you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine if you are using the correct cable.

 You may need to renew the IP address on your PC. Refer to How Do I Renew the

IP Address on My PC? (on page

address for your particular operating system.

 Your USB interface may be malfunctioning. Refer to the troubleshooting

information in your USB documentation.

37), for instructions on how to renew the IP

36 4011350 Rev A

How Do I Troubleshoot My Internet Service Installation?

How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the wireless home gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

Renewing the IP address on Windows 95, 98, 98SE, and ME Systems

1 Click Start, and then click Run to open the Run window.

2 Type winipcfg in the Open field, and click OK to execute the winipcfg

command. The IP Configuration window opens.

3 Click the down arrow to the right of the top field, and select the Ethernet adapter

that is installed on your PC. The IP Configuration window displays the Ethernet adapter information.

4 Click Release, and then click Renew. The IP Configuration window displays a

new IP address.

5 Click OK to close the IP Configuration window, you have completed this

procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

Renewing the IP Address on Windows NT, 2000, or XP Systems

1 Click Start, and then click Run. The Run window opens.

2 Type cmd in the Open field and click OK. A window with a command prompt

opens.

3 Type ipconfig/release at the C:/ prompt and press Enter. The system releases

the IP address.

4 Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a

new IP address.

5 Click the X in the upper-right corner of the window to close the Command

Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

4011350 Rev A 37

What Are the Requirements for Wireless Network Devices?

How Many Wireless Devices Can I Connect?

The DPC2434 serves as a wireless access point (WAP). The WAP on the DPC2434 provides wireless network service to multiple wireless network devices. Contact your cable service provider for more information on the maximum number of wireless network devices to connect to the DPC2434 in order to maintain optimal network performance.

What are the Requirements for Wireless Networking?

It is important to view the characteristics of the entire network and not just each individual node. The theoretical distance between wireless network devices is 100 feet inside of a building, and 300 feet outdoors.

A number of factors can impact the practical limit of the network. Contact your cable service provider or consult the documentation for your wireless network devices for more information.

38 4011350 Rev A

How Do I Select and Place Wireless Network Devices?

You can use a large variety of wireless network devices with your wireless home gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal. Contact your cable service provider or consult the documentation for your wireless network device for more information on selecting the appropriate wireless network devices for your home or office network.

Where Is the Best Location for My Wireless Network Devices?

You should work with your cable service provider to choose the best location for your wireless network devices. Consider these recommendations:

 Distance from the wireless home gateway to the wireless network devices.

 Do not place the wireless home gateway near metallic surfaces that may block

the wireless communications path. Wireless communication is “line-of-sight” through non-metallic walls. However, the more structures (walls) the signal must pass through, the weaker the received signal.

 Do not place wireless network devices near a microwave oven. When operating,

microwave ovens can interfere with wireless transmissions.

 Do not place your wireless network devices near 2.4 GHz wireless telephones

because these telephones may also cause interference with your wireless network.

Now that you have selected a location for your wireless network devices, the next step is to place and install your wireless network devices. Go to How Do I Install Wireless Network Devices? (on page

40).

4011350 Rev A 39

How Do I Install Wireless Network Devices?

Installing Wireless Network Devices

You must install wireless network devices for use with your wireless home gateway. Professional installation may be available. Contact your local cable service provider for further assistance.

The following diagram illustrates one of the various wireless network connection options that are available to you.

CH+

VOL– VOL+

MENUGUIDE INFO A/B

POWER

CH–

RF Cable

Cable

Splitter

RF Cables

BYPASS

Cable-Ready TV,

VCR, or Set-Top

Converter

Wireless Laptops

Power

Cord

Cable

USB

CABLE

Ethernet

Hub

USB

TELEPHONE

RESET

Home Telephone Wiring

Line 2

Home Telephone Wiring

Line 1

T11954

40 4011350 Rev A

How Do I Install Wireless Network Devices?

To install wireless network devices

WARNING:

To avoid personal injury, follow these steps in the exact order shown.

CAUTION:

To prevent possible damage to the equipment, disconnect any other service before connecting your wireless home gateway to other devices.

Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper wireless home gateway operation when using wireless network devices.

Installing Wireless Network Devices

Follow these steps to install the wireless home gateway for accessing wireless network devices.

1 Select locations for wireless network devices. For more information, see How Do

I Select and Place Wireless Network Devices? (on page

39).

2 Connect and install the wireless network device(s).

3 Connect the active RF coaxial cable to the CABLE connector on the back of the

wireless home gateway. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

4 After all connections are complete, insert the AC power cord into the POWER

connector on the back of the wireless home gateway, and then plug the power cord into an AC power source. The wireless home gateway begins an automatic search to locate and sign on to the network. In some unusual circumstances, this process may take up to 5 minutes. The wireless home gateway is ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously.

Note: Some 2.4 GHz cordless telephones can interfere with wireless signals. Unplug and disconnect any cordless phones until your wireless network is operating properly.

5 Verify that all wireless network devices are working properly.

4011350 Rev A 41

How Do I Use My Wireless Home Gateway for Telephone Service?

Contacting Your Local Service Provider

You need to set up a telephone account with your local service provider to use your wireless home gateway for telephone service. When you contact your service provider, verify the following conditions:

 Does the service to your home support two-way, DOCSIS-compatible wireless

home gateway access? If your service provider does not provide two-way service, this modem will not be able to communicate with your service provider's Internet access and telephone services.

 Can you transfer your existing telephone numbers from another telephony

service provider to your current telephony service provider? In some areas, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line. Discuss these options with your telephony service provider.

You will need to give your service provider the following information:

 The serial number of the modem

 The Media Access Control (MAC) address of the modem

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

42 4011350 Rev A

Where Do I Place My Wireless Home Gateway for Telephone Service?

If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem.

Where Is the Best Location for My Modem?

When choosing a location for your modem, consider the following recommendations:

 Choose a location close to your computer if you will also use the wireless home

gateway for high-speed Internet service.

 Choose a location that is near an existing RF coaxial connection to eliminate the

need for an additional RF coaxial outlet.

 Choose a location for the wireless home gateway that is adjacent to your

telephone equipment if you are using only one or two pieces of telephone equipment.

Note: If you are using the wireless home gateway to provide service to several telephones, a professional installer can connect the wireless home gateway to your existing home telephone wiring. To minimize changes to the home telephone wiring, you may want to locate the wireless home gateway near an existing telephone outlet. See How Do I Install the Modem for Telephone Service? (on page instructions.

 Choose a location that is relatively protected from accidental disturbance or

harm, such as a closet, basement, or other protected area.

 Choose a location so that there is plenty of room to guide the cables away from

the modem without straining or crimping them.

 Airflow around the wireless home gateway should not be restricted.

 Read this user's guide thoroughly before installing the wireless home gateway.

45), for further

4011350 Rev A 43

What Are the Requirements for Telephone Service?

This section provides hardware and software requirements for using your wireless home gateway for telephone service.

Number of Telephone Devices

The RJ-11 telephone-style connectors on the wireless home gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the wireless home gateway can support up to a 5 REN load.

The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Telephone Device Types

You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.

Telephones, fax machines, and other telephone devices should use the center 2 pins of the RJ-11 connectors to connect to the wireless home gateway telephone ports. Some telephones use other pins on the RJ-11 connectors and require adapters in order to work.

Dialing Requirements

All your telephones should be set to use DTMF dialing. Pulse dialing is typically not enabled by your local provider.

Telephone Wiring Requirements

The wireless home gateway supports interior telephone wiring. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.

Important! Connection to an existing or a new permanently installed home telephone-wiring network must be done by a qualified installer.

44 4011350 Rev A

How Do I Install the Modem for Telephone Service?

The wireless home gateway can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the wireless home gateway.

Important! Connecting the wireless home gateway permanently to the installed home telephone wiring is not covered by this document.

Installing the Modem to Provide Telephone Service

Heed the following warnings, and then follow the subsequent installation procedures to ensure proper wireless home gateway installation and configuration for providing telephone service.

WARNING:

 To avoid personal injury, follow the installation instructions in the exact

order shown.

 Telephone connections to an installed home telephone wiring network

must be done by a qualified installer. The cable telephone service provider may offer professional installation and connection to the home telephone wiring network. A fee may be charged for this service.

 Hazardous electrical voltages can exist on the telephone ports on the cable

modem and can be present on any connected wiring. Telephone wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem before attempting to connect to any device.

 To prevent possible damage to equipment, disconnect any other telephone

service before connecting your cable modem to the same wires.

Note: Professional installation may be available. Contact your service provider for

further assistance.

4011350 Rev A 45

How Do I Install the Modem for Telephone Service?

Installation Diagram

The following diagram illustrates one of the various connection options that are available to you.

To install the wireless home gateway for telephone service

1 Connect a telephone, fax machine, or analog modem to each of the appropriate

RJ-11 ports on the wireless home gateway.

Notes:

 The wireless home gateway provides one line of telephone service on each of

the RJ-11 connectors.

 Service must be set up and enabled by the telephone service provider.

 The two center conductors (pins 3 and 4) on the RJ-11 connector provide

electrical connections to directly attached telephone devices or to a permanently installed in-home telephone wiring network.

 The telephone port labeled Line 1 also supports multi-line telephone devices.

Line 1 is supported on pins 3 and 4, and Line 2 is supported on pins 2 and 5.

 The use of telephones that require electrical connections to other RJ-11 pins

requires an adapter.

2 After all telephone connections are complete, insert the AC power cord into the

power connector on the back of the wireless home gateway, and then plug the cord into an AC power source.

46 4011350 Rev A

How Do I Install the Modem for Telephone Service?

3 Connect the active RF coaxial cable to the CABLE connector on the back of the

wireless home gateway. The wireless home gateway begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes. The modem will be ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously

Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.

4 Test your telephone service by lifting the receiver of each attached telephone to

verify that the dial tone can be heard and that you can make and receive telephone calls. This process may take several minutes.

Notes:

 The TEL 1 and TEL 2 LED status indicators on the front panel of the wireless

home gateway illuminate when telephony service is enabled.

 The TEL 1 or the TEL 2 LED status indicators on the front panel of the

wireless home gateway blink when the attached device is “off the hook.”

4011350 Rev A 47

How Do I Maintain the Batteries?

Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools.

WARNING:

There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge the battery outside the system. Do not crush, puncture, dispose of in a fire, short external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider.

Charging the Batteries

The batteries begin to charge automatically as soon as you attach the modem to the AC electrical outlet. When you first plug in the modem, the POWER LED status indicator illuminates.

Important! It may take as long as 24 hours for each battery to charge fully.

Using the Modem Without a Battery

If you want, you can use the modem without a battery. If you need to remove the batteries, follow the procedures found in Removing and Replacing the Batteries (on page

Important! If you choose to operate your modem without a battery, you risk losing your telephone service during a power outage.

49), later in this section.

Replacing the Batteries

Under normal circumstances, the battery should last for several years. The BATTERY LED status indicator turns off to indicate that the battery should be replaced soon. Contact your service provider to obtain replacement batteries and for disposal instructions.

Note: Follow the steps found in Removing and Replacing the Batteries (on page to remove and replace one or both of the batteries.

49),

48 4011350 Rev A

How Do I Maintain the Batteries?

Location of Batteries

The following illustration shows the location of the batteries on the wireless home gateway.

Removing and Replacing the Batteries

Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.

1 Gently press the battery cover on the front of the modem to open the battery

cover and gain access to the battery compartment.

2 Slide the battery lock upward (toward the front panel LEDs) to disengage the

battery lock.

3 Grasp the plastic strip on the front of the battery and gently slide the battery

forward to remove it from the battery compartment.

4 Insert a new battery into the battery compartment.

5 Repeat steps 3 and 4 if you are replacing both batteries. Then, go to step 6.

6 Close the battery compartment door. The battery lock will automatically engage.

Important! It may take as long as 24 hours for each battery to charge fully.

Note: Dispose of the battery in accordance with local regulations and

instructions from your service provider.

4011350 Rev A 49

How Do I Mount the Modem on a Wall? (Optional)

You can mount the wireless home gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.

Before You Begin

Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the wireless home gateway without strain. Leave sufficient clearance between the bottom of the wireless home gateway and any flooring or shelving underneath to allow access to cabling. In addition, leave enough slack in all cables so that the wireless home gateway can be removed for any required maintenance without disconnecting the cables. Also, verify that you have the following items:

 Two wall anchors for #8 x 1 inch screws

 Two #8 x1 inch pan head sheet metal screws

 Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall

composition

 A copy of the wall-mounting illustrations shown on the following pages

50 4011350 Rev A

How Do I Mount the Modem on a Wall? (Optional

)

Mount the modem as shown in the following illustration.

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Location and Dimensions of the Wall-Mounting Slots

The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

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)

Mounting the Wireless Home Gateway on a Wall

To mount the wireless home gateway on a wall

Complete these steps to mount the wireless home gateway on the wall.

1 Using a drill with a 3/16-in. bit, drill two holes in the wall as follows:

 To mount the wireless home gateway vertically, drill the holes at the same

height and 4 inches apart.

 To mount the wireless home gateway horizontally, drill the holes at the same

height and 4 inches apart.

Note: The graphic on the preceding page illustrates the location of the mounting holes on the back of the wireless home gateway.

2 Are you mounting the wireless home gateway into a drywall or concrete surface

where a wooden stud is available?

 If no, drive the anchor bolts into the wall, and install the mounting screws

into the anchor bolts leaving a gap of about 1/4-in. between the screw head and the wall. Then, go to step 4.

 If yes, go to step 3.

3 Install the mounting screws into the wall leaving a gap of about 1/4-in. between

the screw head and the wall. Then, go to step 4.

4 Verify that no cables or wires are connected to the wireless home gateway.

5 Lift the wireless home gateway into position. Slip the large end of both mounting

slots (located in the back of the wireless home gateway) over the mounting screws, then slide the wireless home gateway down until the narrow end of the keyhole slot contacts the screw shaft.

Important! Verify that the mounting screws securely support the wireless home gateway before you release the unit.

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To configure your wireless home gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your wireless home gateway to operate correctly. This section also presents examples and descriptions of each WebWizard configuration page. Use the WebWizard pages to customize your wireless home gateway to your needs rather than using the default settings.

Important! The WebWizard pages and the examples shown in this section are for illustration purposes only. Your pages may differ from the pages shown in this guide.

Note: If you are not familiar with the network configuration procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default settings.

Accessing the Wireless Home Gateway

You must access the WebWizard in order to configure the wireless home gateway. To gain access to the WebWizard, use the Web browser on the PC attached to the gateway.

1 Open the Web browser on your PC.

2 Type the following IP address and then select Go:

http://192.168.0.1.

3 The Web browser accesses the WebWizard and displays the default About Your

Modem page. This page displays information about your cable modem along

with a series of tabs for accessing other WebWizard configuration and operation features.

Note: The About Your Modem page is accessible only when the modem is offline. This page is used to provide helpful information during the installation process or when troubleshooting network-related problems. Once the modem is online, the About Your Modem page is hidden from view.

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About Your Modem Page Example

The following illustration is an example of the About Your Modem page.

About Your Modem Page Description

The following table provides a description of each field within the About Your Modem page.

Field Name Description

Name The name of the wireless home gateway

Modem Serial Number A unique sequential series of alphanumeric

characters provided to every modem during manufacturing

Cable Modem MAC Address

Hardware Version Identifies the revision of the circuit board design

Software Version Identifies the software version placed into the

Receive Power Level The input level of the downstream CMTS carrier

Transmit Power Level Indicates the upstream power level

A unique alphanumeric address for the cable modem coaxial interface, which is used to connect to the cable modem termination system (CMTS) at the headend. A media access control (MAC) address is a hardware address that uniquely identifies each node of a network

modem at the time of manufacturing

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Field Name Description

Cable Modem Status Lists one of the following possible current states of

the modem:

 other  notReady  notSynchronized  phySynchronized  usParametersAcquired  rangingComplete  ipComplete  todEstablished  securityEstablished  psrsmTransferComplete  registrationComplete  operational  accessDenied

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Setting Configuration Options

Use the Setup page to access the various configuration options for the wireless home gateway. Detailed descriptions of each configuration option follow later in this guide.

Important! After you click the Setup tab, or whenever you access the WebWizard by typing the 192.168.0.1 IP address into your Web Browser while the gateway is online, an authentication window similar to the following window opens:

To access the Setup page, leave the user name blank and enter your password. Then click OK to continue to the Setup page.

Important! If you have not set up a password, leave both the User Name and Password field blank and click OK to continue to the Setup page.

Note: The gateway ships from the factory without a factory-assigned default password. See Configuring Your Password Settings (on page 64) for assistance in setting up your password.

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Setup Page Example

The following illustration is an example of the Setup page.

Setup Page Section Headings

The Setup page is divided into the following section headings:

 Basic Settings

 Advanced Settings

 Firewall

 Parental Control

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 Virus Protection

 Wireless

In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection. A description of the selections available in each section follows next.

Basic Settings

The following table provides a description of the pages available from within the Basic Settings section of the Setup page.

Field Name Description

Password Settings Use this page to set or modify your password settings

Set Time Use this page to enable or disable time synchronization

by Network Time protocol

Network Configuration Use this page to enter or modify the basic settings for

your network

LAN IP Address Management

Fixed CPE IP Assignment Use this page to reserve IP addresses in the DHCP pool

Restart Modem Use this page to restart your wireless home gateway

Save Configuration to your PC

Use this page to configure how Internet protocol (IP) addresses are assigned and managed in your network

that will be used as static IP addresses in your local network.

Use this page to save your cable modem RG configuration to your local PC and to restore the RG configuration to your wireless home gateway, if necessary

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Advanced Settings

The following table provides a description of the pages available from within the Advanced Settings section of the Setup page.

Field Name Description

Options Use this page to enable or disable advanced features

on your network

IP Address Filtering Use this page to configure IP address filters. These

filters prevent designated IP addresses from accessing the Internet

MAC Address Filtering

Port Filtering Use this page to configure transmission control

Port Forwarding Use this page to configure port forwarding for local IP

Port Triggers Use this page to configure TCP/UPD port triggers.

Use this page to configure MAC address filters. These filters prevent designated MAC addresses from accessing the Internet

protocol (TCP) and user datagram protocol (UDP) port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet

addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UPD ports to local PCs or to the IP address of other devices. This is a static setting that holds the ports open at all times

Port triggering is similar to port forwarding, but is a dynamic function. In other words, the ports are not held open, and the ports close if no outgoing data is detected on the selected ports for a period of 10 minutes

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Field Name Description

DMZ Host (Demilitarized Zone)

Use this page to configure an IP address that is visible to the wide area network (WAN). DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default” recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC.

A DMZ is used by a company that wants to host its own Internet services without sacrificing unauthorized access to its private network. DMZ allows one IP address to be unprotected while others remain protected. The DMZ is located between the Internet and an internal network's line of defense that is a combination of firewalls and bastion hosts.

Typically, the DMZ contains devices accessible to Internet traffic, such as Web (HTTP) servers, FTP servers, SMTP (e-mail) servers, and domain name system (DNS) servers

IP Address Passthrough

Allows the user with network administrator access to designated MAC addresses of CPE devices in the private LAN network to be assigned public IP addresses instead of private IP addresses.

Note: This link is displayed when the user enters the Network Administrator User Name and Password. This link is not displayed during normal user access.

Advanced Networking Features

Allows the user with network administrator access to enable advanced networking features including RIP and support for up to 3 routed subnets on the private network.

Note: This link is displayed when the user enters the Network Administrator User Name and Password. This link is not displayed during normal user access.

VPN Termination Use this page to enable VPN protocols and manage

VPN tunnels.

Note: This link is displayed when the user enters the Network Administrator User Name and Password. This link is not displayed during normal user access.

Save Configuration to Server

Allows the user with network administrator access to save the configuration profile of the gateway to a TFTP server in the network. Once the profile is saved to a server, the configuration file can be downloaded and used to restore all the router settings of the gateway.

Note: This link is displayed when the user enters the Network Administrator User Name and Password. This link is not displayed during normal user access.

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Firewall

The following table provides a description of the pages available from within the Firewall section of the Setup page.

Field Name Description

Options Use this page to configure Web page filtering and

firewall protection

Event Logging Use this page to access the firewall event log and to

enter your e-mail address in order to receive e-mail alerts related to firewall attacks by hackers

Parental Control

The following table provides a description of the pages available from within the Parental Control section of the Setup page.

Field Name Description

User Setup Use this page to add or delete user profiles and to

apply access rules to those users

Basic Rules Use this page to setup access rules that block certain

Internet content and certain Web sites

Advanced Rules Use this page to configure parental control associated

with a content rating service

Time of Day Rules Use this page to configure Web access filters to block

all Internet traffic to and from specific network devices based on time of day settings that you select

Local Log Use this page to view events captured by Parental

Control event log feature

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Virus Protection

The following table provides a description of the pages available from within the Virus Protection section of the Setup page.

Field Name Description

Antivirus Setup Use this page to access a Web site that allows you to

download a free evaluation copy of antivirus software to be installed on all PCs or computers connected to the wireless home gateway

Wireless

The following table provides a description of the pages available from within the Wireless section of the Setup page.

Field Name Description

Basic Use this page to configure your wireless access

point (WAP) parameters, including service set identifier (SSID) and channel number

Security Use this page to configure your WAP authentication

and data encryption. Using encryption and authentication prevents unauthorized access to your wireless devices

Advanced Use this page to configure your WAP data rates and

wireless fidelity (WiFi) thresholds

Access Control Use this page to configure the WAP to restrict

access to only selected wireless client devices. Authorized clients are selected by MAC address. Use this page to select Open System or Share Key authentication and to enable and disable broadcast of the WAP SSID

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Configuring Your Password Settings

Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your wireless home gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.

Notes:

 Your gateway modem comes from the factory with no password enabled. We

highly recommend that you set up a user password to prevent unauthorized users from modifying the settings of your network.

 If you do choose to set up a password, use a password that you can easily

remember. Do not forget your password.

Setup Basic Settings - Password Settings Page Example

The following illustration is an example of the Basic Settings - Password Settings page.

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To set up your password

To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Then, click Apply to save your password.

Note: If you set a password, on subsequent access to the WebWizard pages, a screen similar to the following appears. Do not forget your password. Write your password and store it in a secure location known only to you.

Configuring Network Time Synchronization

Use the Basic Settings Enable/Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol.

Note: If you are not familiar with the time configuration procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default time synchronization configuration settings.

Click Set Time in the Basic Settings section of the Setup page to access the Basic Settings Enable/Disable time synchronization by Network Time protocol page.

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Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Example

The following illustration is an example of the Basic Settings Enable/Disable time synchronization by Network Time protocol page.

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Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description

The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page.

Field Name Description

Current System Time Displays the current system time and date

Network Time Protocol Allows you to enable or disable network time

protocol

Note: The gateway will automatically use the time server in your broadband network. Should there be no current time displayed or if the network time is incorrect, enable Network Time Protocol to use a public Internet time server to set the clock in the gateway.

Latest Update Success Displays the time and date of the last successful

time update

Time Zone Displays the current time zone. The drop-down

list allows you to select your local time zone.

Daylight Saving Time Allows you to adjust the time during periods

when Daylight Saving Time is in effect. Check the

Enable box to enable or disable this setting.

Note: If the offset for Daylight Savings Time is

other than 60 minutes, enter the offset in the minutes field.

Time Server Add and delete time server URLs or IP addresses

to and from the list, as required. When using Network Time Protocol, multiple time servers can be specified for the gateway to query for time of day. The gateway will sequentially step through the listed time servers until it acquires the current time. There are three well known public time servers entered as default servers.

Function Keys

Key Description

Apply Saves all additions, edits, and changes

Add Server Allows you to add a network time server

Remove Server Allows you to remove a network time server

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Configuring the Default Network Settings

You can use the default network settings, or, if your system requires different settings to operate correctly, you can change the default network settings using the Setup Basic Settings - Network Configuration page.

Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings - Network Configuration page.

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Setup Basic Settings - Network Configuration Page Example

The following illustration is an example of the Setup Basic Settings - Network Configuration page.

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Setup Basic Settings - Network Configuration Page Description

The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page.

Field Name Description

LAN IP Address Displays the base IP address of the private home LAN

and the WebWizard IP address. Your wireless home gateway assigns private IP addresses to your attached computers by its internal dynamic host configuration protocol (DHCP) server

MAC Address Displays the MAC address for the WAN. The factory

assigned MAC address for the WAN is also referred to as the WLAN Data MAC

WAN IP Address Displays the public IP address assigned to your

gateway by your ISP. The WAN port will be assigned a public IP address automatically by your ISP except when a static IP address is set up as described below. The WAN IP address will be shared by all the PCs in your private local area network to access the Internet

Subnet Mask Displays the subnet mask for your WAN port. This

address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table

Gateway IP Displays a Gateway IP address for your WAN port.

This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up as described later in this table

Duration Displays the length of time your WAN IP address is

valid

Expires Displays the date and time your WAN IP address

expires

Host Name Displays the host name that is usually downloaded to

your gateway by your ISP. However, some ISPs require this information to be entered manually. If manual entry is required, your ISP will provide the information for you to enter into this field.

Domain Name Displays the domain name that is usually downloaded

to your gateway by your ISP. However, some ISPs require this information to be entered manually. If manual entry is required, your ISP will provide the information for you to enter into this field.

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Field Name Description

Static IP Address Manual entry is required. Your ISP will provide the

information for you to enter into this field.

Note: When setting a static IP address, you must enter the IP address, subnet mask, and default gateway before the static IP address will become operational.

Static IP Mask Manual entry is required. Your ISP will provide the

information for you to enter into this field.

Default Gateway Manual entry is required, your ISP will provide the

information for you to enter into this field.

Primary DNS (static IP only)

Secondary DNS (static IP only)

Manual entry is required. Your ISP will provide the information for you to enter into this field.

Function Keys

The following function keys appear on the Setup Basic Settings - Network Configuration page.

Key Description

Renew WAN IP Address Lease

Apply Saves the values you enter into the fields without

Forces a release and renewal of your WAN IP address

closing the screen

Configuring and Managing IP Addresses

Use the Setup Basic Settings - IP Management page to configure how your system manages and assigns IP addresses in your network.

Note: If you are not familiar with the IP management procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default IP management settings.

Click LAN IP Address Management in the Basic Settings section of the Setup page to access the Setup Basic Settings - IP Management page.

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Setup Basic Settings - IP Management Page Example

The following illustration is an example of the Setup Basic Settings - IP Management page.

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Setup Basic Settings - IP Management Page Description

The following tables provide a description of the fields within the Setup Basic Settings - IP Management page.

Field Name Description

DHCP Server Allows you to enable or disable the DHCP server

in the wireless home gateway

Starting Local Address Displays the starting address used by the built-in

DHCP server to distribute Private LAN IP addresses. In the example shown, addresses between 2 and 9 can be used for devices on your Private LAN that require fixed IP addresses such as printers or a device assigned as a DMZ host

Note: The LAN IP address ending in 1 is reserved for the internal gateway server. The LAN IP address ending in 255 is also reserved and should not be used for CPE devices

Number of CPEs Enter the maximum number of devices allowed to

connect to the Private LAN.

Note: The Factory Default is 245. The maximum number of devices is 253. This is the combined total of addresses reserved for static IP addresses, for example, the sum of the IP addresses between 2 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field.

Note: The sum of the value entered in the Starting Local Address field and the value entered in the Number of CPEs field must always be 255 or less.

DHCP Client Lease Info Displays the MAC address, IP Address, Subnet

Mask, Duration and Expiration date of all devices issued an IP address by the built-in DHCP server. This field also displays the current system time and date

Function Keys

The following function keys appear on the Basic Settings - IP Management page.

Key Description

Apply Saves the values you enter into the fields without

closing the screen

Force Available Forces the release of an IP address for you to

re-use

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Reserving IP Addresses

Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device.

These addresses will be removed from the pool of the IP addresses to be used by your gateway's DHCP server when issuing IP addresses to devices that are connected to your local network.

Reserving IP addresses is useful in making sure that there are no IP address conflicts on the network, for example, two devices using the same IP address. Another example: when using DMZ Host, the IP address for the DMZ Host should always have the same IP address.

Note: If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default Fixed CPE IP Assignment settings.

Click Fixed CPE IP Assignment in the Basic Settings section of the Setup page to access the Setup Basic Settings - Fixed CPE IP Assignment page.

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Setup Basic Settings - Fixed CPE IP Assignment Page Example

The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page.

Setup Basic Settings - Fixed CPE IP Assignment Page Description

The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.

Field Name Description

MAC Address The MAC address of the PC or device (for example, a

printer) for which you want to reserve a specific IP address on the network

Assign to IP The IP address you assign to the PC or device for which

you want to reserve a specific IP address on the network. Only MAC addresses within the range of the gateway's DHCP address pool can be reserved with this feature.

Note: The factory configuration of your gateway sets aside IP addresses 192.168.0.2 through 192.168.0.9 for static IP addresses.

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Function Keys

Key Description

Add Static IP Adds the Static IP address to the list of assigned IP

addresses

Remove Static IP Removes the Static IP address from the list of assigned IP

addresses

Restarting the Gateway Modem

Use the Setup Basic Settings - Restart Cable Modem page to restart your cable modem.

Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings - Restart Cable Modem page.

Click Reboot Cable Modem to restart the gateway modem.

Note: Restarting your gateway modem does not reset any of the settings.

Setup Basic Settings - Restart Cable Modem Page Example

The following illustration is an example of the Restart Cable Modem page.

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Saving Your Configuration

Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk. You will then be able to restore the RG configuration, if necessary.

Note: If you are not familiar with the procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default settings.

Click Save Configuration to your PC in the Basic Settings section of the Setup page to access the Setup Basic Settings - Save RG Configuration to Local PC page.

Setup Basic Settings - Save RG Configuration to Local PC Page Example

The following illustration is an example of the Setup Basic Settings - Save RG Configuration to Local PC page.

To Save your current setting to your computer, click the floppy disk icon in the lower portion of the screen. You will be prompted to provide a file name and location for the backup configuration file.

To Restore your setting, click Browse and select the backup configuration file name that you saved on your PC. The path and filename of the backup configuration appears in the File Name field. Then, click Download to restore your configuration file. A Download Success message appears when the restore is complete.

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Enabling and Disabling Advanced Features

Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off.

Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default advanced options settings.

Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - Options page.

Setup Advanced Settings - Options Page Example

The following illustration is an example of the Setup Advanced Settings - Options page.

Setup Advanced Settings - Options Page Description

The following table provides a description of the fields within the Setup Advanced Settings - Options page.

Note: If you make changes in the Setup Advanced Settings - Options page, click Apply to apply and save your new IP address filter settings.

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Field Name Description

WAN Blocking Checking this box prevents the wireless home gateway

from being visible to the WAN. For example, pings to the WAN IP address are not returned

Ipsec PassThrough Checking this box allows applications that use IPSec (IP

Security) to pass through the firewall

PPTP PassThrough Checking this box allows applications that use Point to

Point Tunneling Protocol (PPTP) to pass through the firewall

Remote Config Management

Checking this box enables Remote Configuration Management that allows the user or network operator to view and/or modify the gateway set-up parameters from a location on the WAN, as opposed to the LAN side of the gateway. Access to the set-up parameters is obtained by using the password to access the WebWizard.

Enable this feature by checking the Remote Config Management box on the Setup Advanced Settings Options page. To access your gateway from a remote location, you must also know the WAN IP address of the gateway. To find the WAN IP address, go to the Network Configuration page under Basic Settings. You will find the gateway's WAN IP address list on this page.

Enter the WAN IP address of your gateway into the address field of any Web browser using the following format: http://xxx.xxx.xxx.xxx:8080 where xxx.xxx.xxx.xxx represents the WAN IP address of your gateway.

Be sure to follow the syntax exactly, and then click Go or press Enter. Your gateway Web pages will appear on the remote computer. You will still need to enter your password to access the Setup pages of your gateway

Note: If you choose to enable (check) this feature, be sure to set up a user password to prevent unauthorized access to your gateway settings.

Multicast Enable Checking this box allows multicasts to pass from the

WAN side through to the private network

UPnP Enable Checking this box enables Universal Plug and Play

features

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Configuring IP Address Filters

Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet.

Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - IP Filtering page.

Setup Advanced Settings - IP Filtering Page Example

The following illustration is an example of the Setup Advanced Settings - IP Filtering page.

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Setup Advanced Settings - IP Filtering Page Description

Use this page to specify and enable a range of IP addresses that cannot have access to the Internet. Click Apply to apply and save your new IP address filter settings.

Configuring MAC Address Filters

Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.

Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - MAC Filtering page.

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Setup Advanced Settings - MAC Filtering Page Example

The following illustration is an example of the Setup Advanced Settings - MAC Filtering page.

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Setup Advanced Settings - MAC Filtering Page Description

Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.

Setting Up MAC Address Filters

The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table. The following table describes the function of the Block/Pass drop down menu.

Field Name Description

Block Listed (Default) Select Block to deny Internet access to the MAC

addresses of the devices you list in the table. All other MAC addresses will be allowed Internet access.

Pass Select Pass to allow Internet access only to the

MAC addresses of the devices you list in the table. Any MAC addresses not listed in the table will be denied Internet access.

Configuring and Enabling TCP and UDP Port Filters

Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet. You can also prevent PCs from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. This filter is not IP address- or MAC addressspecific. The system blocks the specified port ranges for all PCs.

Click Port Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - Port Filtering page.

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Setup Advanced Settings - Port Filtering Page Example

The following illustration is an example of the Setup Advanced Settings - Port Filtering page.

Setup Advanced Settings - Port Filtering Page Description

Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings.

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Configuring Port Forwarding for Local IP Addresses

Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC. You must also set up a fixed private LAN IP address for the destination device.

Click Port Forwarding in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - Port Forwarding page.

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Setup Advanced Settings - Port Forwarding Page Example

The following illustration is an example of the Setup Advanced Settings - Port Forwarding page.

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Setup Advanced Settings - Port Forwarding Page Description

The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming.

Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.

Set the device to be used for port forward to a fixed IP address, for

example, 192.168.0.5.

In the first entry of the Port Forwarding area of the page, enter the

2. same IP address (192.168.0.5) in the Local IP Address field.

In the same row, enter the appropriate port numbers in the Start

3. Port and End Port fields.

In the same row, select the appropriate protocol from the drop-

4. down list in the Protocol field, and then select the box in the Enable field.

To add additional ports, repeat steps 1 through 4, and then go to

5. step 6.

6. Click Apply to apply and save your new port forwarding settings.

Configuring TCP/UDP Port Triggers

Use the Setup Advanced Settings - Port Triggers page to configure TCP/UDP port triggers. Port triggering is similar to port forwarding but is dynamic. In other words, the system does not hold the ports open indefinitely. For example, when the wireless home gateway detects outgoing data on a specific IP port number set in the “Trigger Range,” the resulting ports set in the “Target Range” will open for incoming data. If the system detects no outgoing traffic on the “Trigger Range” ports for a period of 10 minutes, the “Target Range” ports close. This is a safer method for opening specific ports for special applications, such as, video conferencing programs, interactive gaming, and file transfer in chat programs. This is safe because the ports are dynamically triggered and not held open continuously or left open erroneously by the router administrator. Therefore, these ports are not exposed and vulnerable for potential hackers to discover.

Click Port Triggers in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - Port Triggers page.

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Setup Advanced Settings - Port Triggers Page Example

The following illustration is an example of the Setup Advanced Settings - Port Triggers page.

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Setup Advanced Settings - Port Triggers Page Description

Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.

1. In the first row, enter 88 in both Start Port and End Port fields.

In the same row, select UDP from the drop-down list in the

2. Protocol field, and then select the box in the Enable field.

In the second row, enter 3074 in both Start Port and End Port

3. fields.

In the same row as the second entry, select Both, and then

4. select the box in the Enable field.

Click Apply to apply and save your new port forwarding

5. settings.

Configuring the DMZ Host

Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default” recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC. DMZ allows one IP address to be unprotected while others remain protected.

Click DMZ Host in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - DMZ Host page.

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Setup Advanced Settings - DMZ Host Page Example

The following illustration is an example of the Setup Advanced Settings - DMZ Host page.

Setup Advanced Settings - DMZ Host Page Description

Use this page to place a Private LAN IP device, for example, an FTP, Mail, or Web server directly on the Internet (bypassing the firewall). You set the server with a fixed IP address as a DMZ Host by entering its IP address in the DMZ Address field. Make sure the IP address used is not in the range of addresses delivered by the builtin DHCP server. After setting up a DMZ Host, all ports on this device are open to the Internet. You may configure only one PC to be the DMZ host. DMZ is generally used for PCs running “problem” applications that use random port numbers and do not function correctly with the specific port triggers or port forwarding setups described earlier in this guide. After entering a DMZ Address, click Apply to apply and save your new DMZ Host setting.

Configuring Firewall Protection

Use the Setup Firewall - Options page to configure Web page filtering and firewall protection. This page allows you to enable various firewall protection filters.

Click Options in the Firewall section of the Setup page to access the Setup Firewall Options page.

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Setup Firewall - Options Page Example

The following illustration is an example of the Setup Firewall - Options page.

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Setup Firewall - Options Page Description

This section describes the section headings and fields descriptions of the Setup Firewall - Options page.

Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.

The following table provides a description of each field name within the Setup Firewall - Options page.

Field Name Description

Filter Proxy Enables/disables proxy

Filter Cookies Enables/disables cookie blocking. This feature filters

the unsolicited delivery of cookies to devices from the Internet to devices in your private local network. Cookies are computer files that contain personal information or Web surfing behavior data.

Filter Java Applets Enables/disables java applets. This feature helps to

protect the devices in your private network from irritating or malicious Java applets that are sent, unsolicited, to devices in your private network from the Internet. These applets run automatically when they are received by a PC.

Filter ActiveX Enables/disables ActiveX controls. This feature helps

to protect the devices in your private network from irritating or malicious ActiveX controls that are sent, unsolicited, to devices in your private network from the Internet. These ActiveX controls run automatically when they are received by a PC.

Filter Popup Windows

Block Fragmented IP Packets

Port Scan Detection Enables/disables the gateway from responding to

Enables/disables popup windows. Some commonly used applications employ popup windows as part of the application. If you disable popup windows, it may interfere with some of these applications.

Enables/disables filtering of fragmented IP packets. This feature helps protect your private local network from Internet based denial of service attacks.

Internet based port scans. This feature is designed to protect your private local network from Internet based hackers who attempt to gain unsolicited access your network by detecting open IP ports on your gateway.

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Field Name Description

IP Flood Detection Blocks malicious devices that are attempting to flood

devices or networks with illegal broadcast packets. Also referred to as “broadcast storm.”

Firewall Protection Enables/disables the firewall. When the firewall is

enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port configuration.

Configuring Firewall Event Logging and E-mail Alerts

Use the Setup Firewall - Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers.

Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default firewall event logging settings.

Click Event Logging in the Firewall section of the Setup page to access the Setup Firewall - Event Logging page.

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Setup Firewall - Event Logging Page Example

The following illustration is an example of the Setup Firewall - Event Logging page.

Setup Firewall - Event Logging Page Description

The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items:

 Description of the event

 Number of events that have occurred

 Last occurrence of an event

 Target and source addresses

You can configure the system to e-mail log events to the administrator in order for the administrator to monitor the firewall.

This section describes the section headings and fields descriptions of the Setup Firewall - Event Logging page.

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Field Name Description

Enable Email Address

SMTP Server Name Allows you to enter the mail server name of your

E-mail Alerts Allows you to enable or disable sending e-mail alerts

Description Describes what event was detected by the gateway's

Count Displays the number of times the event has been

Last Occurrence Displays the time the last occurrence of this event was

Target Displays the IP address of the device in your private

Allows you to enter the e-mail address of the person who monitors the firewall. When an event occurs, it will be logged and an email will be sent to this address automatically reporting the event.

outgoing mail server, or the mail server of your Internet service provider (ISP)

firewall

detected

local network to which the event was directed along with the IP port number targeted by the event

Source Displays the IP address of the Internet based source of

the event along with the IP port number used by that device

Function Keys

The following function keys appear on the Setup Firewall - Event Logging page.

Key

Apply Saves the values you enter into the fields without

E-mail Log Allows you to force the system to send an e-mail alert

Clear Log Allows you to clear all entries in the log

Description

closing the screen

even if the E-mail Alerts box is left unchecked

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Configuring Parental Control

Use the Setup Parental Control - User Setup page to configure parental controls on the wireless home gateway, and to add or delete the individuals who are authorized to set parental controls.

Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control - User Setup page.

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Setup Parental Control - User Setup Page Example

The following illustration is an example of the Setup Parental Control - User Setup page.

Setup Parental Control - User Setup Page Description

This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.

Note: Once you define and enable user profiles, each user must sign-on each time they wish to access the Internet. The user can sign-on when the pop-up sign-on screen appears in their Web browser. The user must enter their correct user name and password in order to gain Internet access.

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Important!

 Make sure to disable pop-up blockers on your Web browser when using user

profiles.

 User names and passwords are case-sensitive.

Field Name Description

Add User Allows you to add a new user profile. Enter the name of

the user and click the Add User button to add the user to the list.

User Settings Allows you to edit a user profile by using the drop-

down menu to edit a user profile. The drop-down menu allows you to recall the profile to be edited. User names and passwords are case-sensitive.

Make sure to check the Enable box to activate the user profile. If a profile is not active, that user will not have any access to the Internet.

To remove a user profile, use the drop-down menu to select the user to be removed and click the Remove User button.

Password Enter the selected user's password in this field. Each

user must enter their User Name and Password each time they use the Internet. User names and passwords are case-sensitive.

Note: The Gateway will allow each user access to the Internet, subject to the rules selected on this page for that user.

Re-Enter Password Re-enter the same password for confirmation of the

password in the previous field.

Trusted User Check this box if the currently selected user is to be

designated a trusted user. Trusted users are not subject to Internet access rules.

Content Rule Select the Content Rule for the current user profile.

Content Rules must first be defined by going to the Rules Configuration page. You can access the Rule Configuration page by clicking on the “Basic Rules” link under the Parental Control section of the Setup page.

Time Access Rule Select the Time Access Rule for the current user profile.

Time Access Rules must first be defined by going to the Time of Day Filter page. You can access the Time of Day Filter page by clicking on the “Time of Day Rules under the Parental Control section of the Setup page.

” link

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Field Name Description

Session Duration 1440 minutes (factory default).

Enter the amount of time in minutes that the user will be granted Internet access beginning at the time they sign on using their User Name and Password.

Note: Set the Session Duration to 0 (zero) to prevent session timeout.

Inactivity time 60 minutes (factory default).

Enter the amount of time during a user session where there is no Internet access activity, indicating that the user is no longer online. If the inactivity timer is triggered, the user session will be closed automatically. In order to regain Internet access, the user must log in again with their User Name and Password.

Note: Set the Inactivity time value to 0 (zero) to prevent timeout due to inactivity.

Available Rules Lists available rules. Apply a rule by selecting it from

the list and adding it to the current user profile.

Note: Create rules using the Parental Control Setup pages that follow next.

Current Used Rules Lists rules in use for the current user profile. You can

apply a maximum of four rules to each user profile.

Function Keys

The following function keys appear on the Setup Parental Control - User Setup page.

Key Description

Add User Adds and saves a new user to the list of user profiles

Remove User Removes the selected user from the list of user profiles

Apply Saves all additions, edits, and changes

Configuring Parental Controls Basic Rules

Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain Web sites.

Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control - Basic Setup page.

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Setup Parental Control - Basic Setup Page Example

The following illustration is an example of the Setup Parental Control - Basic Setup page.

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ASUSTeK Computer DPC2434 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual