ASUS AK34 User Manual

AK34

5U Tower Chassis Kit

User Guide

Disclaimer/Copyrights

Copyright © 2003 ASUSTeK COMPUTER INC. All Rights Reserved.

No part of this manual, including the products and software described in it, may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language in any form or by any means, except documentation kept by the purchaser for
backup purposes, without the express written permission of ASUSTeK COMPUTER INC.
(“ASUS”).

ASUS provides this manual “as is” without warranty of any kind, either express or implied,
including but not limited to the implied warranties or conditions of merchantability or fitness
for a particular purpose. In no event shall ASUS, its directors, officers, employees, or agents
be liable for any indirect, special, incidental, or consequential damages (including damages
for loss of profits, loss of business, loss of use or data, interruption of business and the like),
even if ASUS has been advised of the possibility of such damages arising from any defect or
error in this manual or product.

Specifications and information contained in this manual ae furnished for informational use
only, and are subject to change at any time without notice, and should not be construed as a
commitment by ASUS. ASUS assumes no responsibility or liability for any errors or
inaccuracies that may appear in this manual, including the products and software described
in it.

Product warranty or service will not be extended if: (1) the product is repaired, modified or
altered, unless such repair, modification of alteration is authorized in writing by ASUS; or (2)
the serial number of the product is defaced or missing.

Products and corporate names appearing in this manual may or may not be registered
trademarks or copyrights of their respective companies, and are used only for identification or
explanation and to the owners’ benefit, without intent to infringe.

Product Name: ASUS AK34
Manual Edition: First edition V1 (E1329)
Release Date: June 2003

ii

Contents

Disclaimer/Copyrights .....................................................................ii

Contents ......................................................................................... iii

Notices ............................................................................................v

Safety information ..........................................................................vi

About this guide............................................................................. vii

ASUS Contact Information ........................................................... viii

Chapter 1: Product introduction ......................................... 1-1

1.1 Package contents............................................................... 1-2

1.1.1 ASUS AK34 chassis kit .......................................... 1-2

1.1.2 Standard items....................................................... 1-2

1.1.3 Optional item.......................................................... 1-2

1.2 Overview ............................................................................ 1-3

1.3 Front panel features ........................................................... 1-4

1.4 Rear panel features............................................................ 1-5

1.5 Internal features ................................................................. 1-6

1.6 LED information.................................................................. 1-7

Chapter 2: Hardware setup.................................................. 2-1

2.1 Preparation......................................................................... 2-2

2.1.1 Tools to use............................................................ 2-2

2.1.2 System components and devices to install............ 2-2

2.2 Removing and installing the side cover.............................. 2-3

2.2.1 Removing the cover ............................................... 2-3

2.2.2 Installing the cover ................................................. 2-3

2.3 Motherboard installation ..................................................... 2-4

2.3.1 Motherboard dimensions ....................................... 2-4

2.3.2 Placement direction and screw holes .................... 2-5

2.3.3 Installing the motherboard ..................................... 2-6

2.4 Installing 5.25-inch drives................................................... 2-7

2.4.1 Removing the front panel assembly ...................... 2-7

2.4.2 Installing a 5.25-inch drive ..................................... 2-8

2.5 Installing hard disk drives ................................................. 2-12

2.6 Installing or removing an expansion card......................... 2-15

2.6.1 Installing a standard size expansion card ............ 2-15

iii

Contents

2.6.2 Installing a long expansion card .......................... 2-17

2.6.3 Removing an expansion card .............................. 2-18

2.7 Removable components................................................... 2-19

2.7.1 Chassis fan .......................................................... 2-19

2.7.2 Roller wheels ....................................................... 2-20

2.7.3 Power supply modules......................................... 2-21

2.8 Connecting the cables...................................................... 2-22

Appendix: Troubleshooting..................................................A-1

A.1 Simple fixes ........................................................................ A-2

iv

Notices

Federal Communications Commission Statement

This device complies with FCC Rules Part 15. Operation is subject to the
following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received including interference
that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with manufacturer’s instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

WARNING! The use of shielded cables for connection of the monitor
to the graphics card is required to assure compliance with FCC
regulations. Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user’s
authority to operate this equipment.

Canadian Department of Communications Statement

This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.

This class B digital apparatus complies with Canadian ICES-003.

v

Safety information

Electrical Safety

IMPORTANT

•

Before installing or removing signal cables, ensure that the power
cables for the system unit and all attached devices are unplugged.

• T o prevent electrical shock hazard, disconnect the power cable from
the electrical outlet before relocating the system.

• When adding or removing any additional devices to or from the
system, ensure that the power cables for the devices are unplugged
before the signal cables are connected. If possible, disconnect all
power cables from the existing system before you add a device.

• If the power supply is broken, do not try to fix it by yourself. Contact
a qualified service technician or your dealer.

CAUTION

This product is equipped with a three-wire power cable and
plug for the user’s safety. Use the power cable with a properly
grounded electrical outlet to avoid electrical shock.

Operation Safety

IMPORTANT

• Any mechanical operation on this server must be conducted by
certified or experienced engineers.

• Before operating the server, carefully read all the manuals
included with the server package.

• Before using the server, make sure all cables are correctly
connected and the power cables are not damaged. If any
damage is detected, contact your dealer as soon as possible.

vi

• To avoid short circuits, keep paper clips, screws, and staples
away from connectors, slots, sockets and circuitry.

• Avoid dust, humidity, and temperature extremes. Place the
server on a stable surface.

About this guide

Audience

This user guide is intended for system integrators, and experienced users
with at least basic knowledge of configuring a server.

Contents

This guide contains the following parts:

1. Chapter 1: System overview

This chapter describes the general features of the AK34 barebone
server. It includes sections on front panel and rear panel specifications.

2. Chapter 2: Hardware setup

This chapter lists the hardware setup procedures that you have to
perform when installing system components.

3. Appendix: Troubleshooting

This appendix lists the common problems that you may encounter
while using the AK34 barebone server. It lists the possible causes of
the problems and offers solutions. You may refer to this part and try to
solve simple problems before calling customer support.

Conventions

To make sure that you perform certain tasks properly, take note of the
following symbols used throughout this manual.

WARNING: Information to prevent injury to yourself when trying to
complete a task.

CAUTION: Information to prevent damage to the components when
trying to complete a task.

IMPORTANT: Information that you MUST follow to complete a task.
NOTE: Tips and information to aid in completing a task.

vii

ASUS Contact Information

ASUSTeK COMPUTER INC. (Asia-Pacific)

Address: 150 Li-Te Road, Peitou, Taipei, Taiwan 112
General Tel: [phone]
General Fax: [phone]
General Email: [e-mail]

Technical Support

MB/Others (Tel): [phone] (English)
Notebook (Tel): [phone] (English)
Desktop/Server (Tel): [phone] (English)
Support Fax: [phone]
Web Site: www.asus.com.tw

ASUS COMPUTER INTERNATIONAL (America)

Address: 44370 Nobel Drive, Fremont, CA 94538, USA
General Fax: [phone]
General Email: [e-mail]

Technical Support

Support Fax: [phone]
General Support: [phone]
Notebook Support: [phone] x5110
Web Site: usa.asus.com
Support Email: [e-mail]

ASUS COMPUTER GmbH (Germany and Austria)

Address: Harkortstr. 25, 40880 Ratingen, BRD, Germany
General Email: [e-mail] (for marketing requests only)
General Fax: [phone]

Technical Support

Support Hotlines: (Components) [phone]

(Notebook PC) [phone]
Support Fax: [phone]
Support Email: www.asuscom.de/support (for online support)
Web Site: www.asuscom.de

viii

Chapter 1

This chapter describes the general features
of the AK34 chassis kit. It includes sections
on front panel, rear panel, and internal
features.

ASUS AK34 chassis kit

Product introduction

1-1

1.1 Package contents

1.1.1 ASUS AK34 chassis kit

The AK34 models are distinguished by the type of bundled HDD tray and
power supply. Refer to the following table to check the items that came
with the model you purchased.

Model HDD tray type Power supply unit(s)

AK34-R5 IDE/SCSI 500W redundant (2 units)
AK34-S4 IDE/SCSI 450W single
AK34-S3 IDESCSI 320W single

1.1.2 Standard items

1. Chassis kit including:

• power supply unit(s)

• CD-ROM drive

• floppy disk drive

• internal HDD trays (5 units)

• chassis fan

• chassis roller wheels

2. Cables

• chassis intrusion cable

• power cable

3. Component screws

4. ASUS AK34 Chassis Kit User Guide

1.1.3 Optional item

• ASUS AK34 5U Rackmount Rail Kit

If any of the above items is damaged or missing, contact your retailer.

1-2

Chapter 1: Product introduction

1.2 Overview

The AK34 chassis kit is designed for easy configuration, flexibility, and
high reliability. The chassis may be set up as standalone or rack-mount.

Flexible expansion

Inside the stylish front bezel secured by a lock, the
front panel features easily accessible drives bays:

• a floppy drive bay
(floppy drive already installed)

• three 5.25-inch bays
(one occupied by a CD-ROM/DVD-ROM drive)

On the rear panel are slots for six full-length
expansion cards, a slot for the motherboard rear panel
I/O, and a bay for two redundant power supply
modules or a standard power supply module. A slot for
an external SCSI interface is also available.

Front panel

Rear panel

Strategic interior

Inside the chassis, an HDD cage
encloses five internal hard disk
drive bays. The drive and fan
cages are strategically placed to
ensure proper system ventilation
and easy installation of
components.

A plastic long-card support is
provided to stabilize and hold long
expansion cards in place.

The chassis supports an extended ATX form factor ASUS motherboards.
See the motherboard dimension requirements on page 2-4.

Refer to the succeeding sections for a brief description of the basic
components that are pre-installed in the chassis.

ASUS AK34 chassis kit

1-3

1.3 Front panel features

The AK34 chassis kit displays a stylish front bezel with lock. The bezel
covers the system components on the front panel and serves as security.
Open the bezel to access the front panel components.

The power and reset buttons,
LED indicators, CD-ROM drive,
floppy drive, and two USB ports
are located on the front panel.
For future installation of 5.25-inch
devices, two drive bays are
available.

Security lock

CD-ROM drive

Floppy disk drive

2 empty 5.25-inch bays
Reset button

Power button
Power LED

HDD access LED
Message LED

Detachable front panel cover

1-4

USB ports

Chapter 1: Product introduction

1.4 Rear panel features

The rear panel includes a slot for the motherboard rear I/O ports, six full­length expansion slots, a chassis lock and intrusion switch, a vent for the
system fan, and either two redundant power supply modules or a standard
power supply module.

System with redundant power supply modules

AC IN socket

(110V/220V autoswitching)

Redundant power
supply modules

AC Power LED

Slot for motherboard
rear panel I/O

Expansion slots

12cm fan vent

Chassis lock
Chassis intrusion

switch (underneath)

High density 68-pin
SCSI connector

System with standard power supply module

Standard power
supply module

AC IN socket

(110V/220V autoswitching)

ASUS AK34 chassis kit

1-5

1.5 Internal features

The chassis kit includes the basic components as shown in the picture
below.

The power supply area differs depending on the power supply module
that came with the server you purchased.

System with standard power supply module

1

6

5

1. Power supply module

2. 5.25-inch drive cage

3. Internal HDD bays

4. Plastic long-card support

5. Motherboard metal plate

6. Chassis fan

2

3

4

System with redundant power supply modules

The picture below shows a system redundant power supply modules. All
other basic system components are the same as the above picture.

1

1-6

Chapter 1: Product introduction

1.6 LED information

The following table describes the LED indicators on the server front and
rear panels.

LED Status Description

Power LED ON System power ON

Blinking Suspend mode

HDD Access LED OFF No activity

Blinking Read/write data into the HDD

Message LED OFF Normal; no incoming event

Blinking ASMS indicates a HW monitor event

Redundant power ON System power supply is ON
module LED OFF System power supply is OFF

ASUS AK34 chassis kit

1-7

1-8

Chapter 1: Product introduction

Chapter 2

This chapter describes the internal
hardware components and provides the
installation procedures for additional system
components.

ASUS AK34 chassis kit

Hardware setup

2-1

2.1 Preparation

Before proceeding, prepare everything that you might need to facilitate
installation.

2.1.1 Tools to use

1. Phillips head screw driver

2. Flat head screw driver

2.1.2 System components and devices to install

The following items are the basics that you need to install into the chassis
kit. You may need to install other devices depending on your configuration.

1. Motherboard

2. Hard disk drives

3. Drive cables

4. PCI add-on cards

2-2

Chapter 2: Hardware setup

2.2 Removing and installing the side cover

2.2.1 Removing the cover

1. Loosen the two thumb screws
that secure the side cover.

2. Slide the side cover for about
half an inch toward the rear
until it is disengaged from the
chassis.

1

2

2.2.2 Installing the cover

1. Match and insert the hooks of the cover to the elongated holes on the
side of the chassis. All the six hooks (three each on the top and
bottom) of the cover must properly fit the designated holes.

2. Slide the cover toward the front until it snaps in place.

3. Tighten the thumb screws to secure the cover.

Hole on the side of the chassis

Hook on the cover

1

3

ASUS AK34 chassis kit

2

2-3

2.3 Motherboard installation

This section only describes how to install a supported motherboard into
the AK34 chassis kit. Refer to the motherboard user guide for
instructions on installing specific motherboard components.

2.3.1 Motherboard dimensions

This chassis kit supports an ASUS motherboard that measures 12x12
inches (30.5 x 30.5 cm). Motherboards of smaller sizes will fit into the
system chassis. Refer to the motherboard user guide for more information
on the system requirements.

12 in (30.5 cm)

10.5 in (26.67 cm)

Make sure that the motherboard you intend to install into the chassis
does not exceed the maximum specified dimensions. Otherwise, it will
not fit into the chassis.

2-4

Chapter 2: Hardware setup

2.3.2 Placement direction and screw holes

Align the holes on the motherboard (indicated by white circles in the
picture below) to the corresponding standoffs on the motherboard metal
plate inside the chassis.

Place screws through the designated holes to secure the motherboard to
the chassis. Refer to the motherboard user guide for the specific number
of screws that you need to use.

Place this side (with I/O ports)
to the rear side of the chassis

The following figure shows the specific locations of the standoffs (indicated
by black circles) inside the chassis. These standoffs should match with the
holes on the motherboard as pointed out above.

Metal plate

Standoff

ASUS AK34 chassis kit

2-5

2.3.3 Installing the motherboard

1. Remove the temporary metal shield on the rear panel
(beside the chassis fan) that covers the rear I/O slot
opening.

2. Install the rear I/O shield that came with the
motherboard package. Orient the I/O shield such that
the openings for the mouse and keyboard ports are
aligned to the top of the chassis fan.

Temporary metal
shield on the I/O
slot opening

Mouse/Keyboard
port openings

I/O shield

1

2

3. Position the I/O side of the
motherboard toward the chassis rear
panel, matching the I/O ports to the
openings on the I/O shield.

4. Secure the motherboard with
screws. Refer to the motherboard
user guide for the specific number of
screws that you need to use.

2-6

3

Chapter 2: Hardware setup

2.4 Installing 5.25-inch drives

If you have previously used and powered up the system, and that it
may be connected to an AC power source, make sure to unplug the
power cable before installing or removing any system components.
Failure to do so may cause severe damage to the motherboard and
other system components!

Three 5.25-inch drive bays are
located on the upper front part of the
chassis. A CD-ROM drive that comes
standard with the system package
occupies the uppermost bay

1)

. The two lower bays

3)

are available for additional

5.25-inch devices.

(labeled 2 and

(labeled

1
2

3

2.4.1 Removing the front panel assembly

Before you can install a 5.25-inch drive, you should first remove the
front panel assembly (front bezel and front panel cover). The front
panel assembly is attached to the chassis through four hooked tabs
on the left side and four hinge-like tabs on the right side.

To remove the front panel assembly:

1. Use a flat-head screwdriver to detach the hooked tabs from the left
side of the front panel.

1

ASUS AK34 chassis kit

Hooked tab

2-7

2. Pull and swing the left edge of the front panel outward.

3. Unhook the hinge-like tabs from the holes on the right side of the front
panel to completely detach the front panel assembly from the chassis.

3

Hinge-like tab

2

2.4.2 Installing a 5.25-inch drive

To install a 5.25-inch drive:

1. Remove the metal cover of
the bay where you wish to
install the drive by pulling
the cover outward.

1

2-8

Chapter 2: Hardware setup

2. From the side of the drive bay, unlock and remove the screwless drive
bay lock by turning the knob 45º counter-clockwise until it clicks on the
reference point near the “unlocked icon.”

Reference point

Unlocked icon

Knob

3. When released, pull out the
drive bay lock and set it aside.

2

3

4. Carefully insert a 5.25-inch
drive (such as a CD/DVD­ROM drive) into the bay until
it is in place.

The drive is in place when the screw holes on the drive align with the
holes on the side of the bay.

ASUS AK34 chassis kit

4

2-9

5. Secure the drive to the bay
using the screwless drive bay
lock that you removed earlier.
a. Match the two pegs on the

lock to the holes on the drive
bay.

b. Turn the knob 45º clockwise

until it clicks on the reference
point near the “locked icon.”

Reference point

5a

5b

Locked icon

6. On the front panel assembly, detach the plastic bay cover opposite the

5.25-inch drive that you installed by pressing the two hooked tabs on
each side of the bay cover.

6

Bay cover tabs

2-10

Chapter 2: Hardware setup

7. Re-install the front panel assembly (front bezel and front panel cover).
a. Insert the four hinge-like tabs to the holes on the right edge of the

chassis.

b. Swing the front panel to the left and fit the four (4) hooked tabs to the

left side of the chassis until the tabs snap in place.

7a

Hinge-like tab

7b

ASUS AK34 chassis kit

2-11

2.5 Installing hard disk drives

The five internal hard disk drive (HDD) bays include removable trays for
installing 3.5-inch hard disk drives. You need to remove the side cover to
access the drive bays. See section “2.2 Removing and installing the side
cover” for instructions.

Disk drive bay 1
Disk drive bay 2

Disk drive bay 3
Disk drive bay 4
Disk drive bay 5

To install a hard disk drive:

1. Select the drive bay where you
wish to install the hard disk.
Press the drive tray handles
inward to release the tray.

2. Pull out the tray from the bay.

1

Tray handles

2-12

2

HDD tray

Chapter 2: Hardware setup

3. Orient the hard disk drive such
that the connectors are parallel
to the tray handles. Match and
insert the pegs on the left side
of the tray to the holes on the
drive.

Make sure to place the tray in the correct orientation as shown.

Pegs

3

4. The right side of the tray has a
spring-lock. Pull the right side of
the tray and match its pegs to
the holes on the right side of
the drive. Return the tray
handle in place to secure the
drive.

5. Carefully insert the drive tray
into the bay until you hear a
click indicating that the tray is in
place. The drive tray is correctly
placed when its front edge
aligns with the bay edge.

4

6

ASUS AK34 chassis kit

2-13

6. Connect one end of a 40-pin
IDE cable to the IDE connector
on the drive. Connect the other
end to an availble IDE
connector on the motherboard.

Each drive tray has a designated IDE cable to ensure better air flow
and cable placement. Make sure to connect the appropriate cable plug
to each drive.

7. Connect a 4-pin power plug to
the drive power connector.

6

8. Repeat steps 1 to 7 to install
other hard disk drives.

7

8

2-14

Chapter 2: Hardware setup

2.6 Installing or removing an expansion card

The chassis is designed with a screwless expansion slot frame on the rear
panel. This design feature allows you to install or remove an expansion
card in less steps.

Make sure to unplug the power cord before installing or removing
expansion cards. Failure to do so may cause physical injury, and
damage to the card and motheboard components!

2.6.1 Installing a standard size expansion card

To install an expansion card:

1. Release the card lock.
a. Press the card lock lever.

b. The card lock flips up.

Card lock lever

Card lock

1a

2. Slide out the metal bracket
opposite the PCI slot where you
wish to install the expansion card.
You may use a flat-head
screwdriver to easily remove the
bracket.

1b

2

ASUS AK34 chassis kit

2-15

3. Install the expansion card
making sure that it is properly
seated on the slot.

4. Press the end of the card lock
marked “LOCK” to secure the card
on the slot. A light click indicates
that the card is locked in place.

3

LOCK

4

Refer to the card documentation for the card configuration details, and
to the motherboard user guide in case you need to configure any
jumpers after installing the expansion card.

2-16

Chapter 2: Hardware setup

2.6.2 Installing a long expansion card

If you are installing a long expansion card, such as some types of RAID
cards, use the plastic card support located near the front of the chassis
(under the backplane board) to keep the expansion cards firmly seated on
the slots. This card support has individual card guides that correspond to
each expansion slot.

Plastic long-card support

To install a long expansion card:

1. Position the expansion card above the PCI slot that you wish to use.

2. Insert one end of the card to the card guide opposite the PCI slot, and
align the bracket end of the card to the expansion slot on the rear
panel.

3. Slide in the card down until it is properly seated on the slot.

4. Secure the card using the screwless lock on the card guide.

Screwless lock

ASUS AK34 chassis kit

2-17

2.6.3 Removing an expansion card

To remove an expansion card:

1. Release the card lock.
a. Press the card lock lever.

b. The card lock flips up.

Card lock lever

Card lock

1a

2. Pull out the card from the PCI
slot.

1b

2

3. Press the end of the card lock marked “LOCK” to return it in place.

2-18

Chapter 2: Hardware setup

2.7 Removable components

When installing or removing system devices, you may need to remove
previously installed components. This section describes how to remove
these components.

2.7.1 Chassis fan

To remove the 12-cm chassis fan:

1. Disconnect the 3-pin fan cable from the connector on the motherboard.

2. Use a flat screwdriver to push the pin locks on the four corners of the
fan from the inside of the chassis.

Chassis fan cable

Pin lock (tail-end)

3. Pull out the pin locks from the rear panel.

4. Remove the chassis fan.

Pin lock

ASUS AK34 chassis kit

2-19

2.7.2 Roller wheels

The chassis comes with four roller wheels for convenient transport. Each
wheel has a brake lock to stabilize the chassis in place.

To remove the chassis wheels:

1. Lay the chassis in its side.

2. Use a Phillips screwdriver to remove the screws that secure the
wheels to the bottom of the chassis.

Brake lock

2-20

Remove the chassis roller wheels if you wish to mount the system to a
rack. Refer to the Rackmount Kit manual for more information.

Chapter 2: Hardware setup

2.7.3 Power supply modules

The redundant power model has two power supply modules. These hot
swap power modules can be removed or installed while the system is
powered ON. Only one power module is necessary to provide power to the
system. However, it is recommended to have two redundant power supply
modules. In case one of the power modules fails, the other one keeps
providing sufficient power to the system. This eliminates system down time
and data loss. When two power supply modules are installed, the task of
providing power to the server is shared.

To remove the redundant power supply module:

1. Remove the screw that secures the power module to the chassis.

2. Press down the rubber lever to release the power module.

3. Pull out the power module from the chassis.

2

1

3

500W Redundant Power Module

ASUS AK34 chassis kit

2-21

2.8 Connecting the cables

The chassis includes power and signal cables that you need to connect to
the motherboard and to the devices that you will install.

Most of the cables for the chassis kit are already connected upon
shipment. When installing system devices and connecting cables,
make sure that all cables are routed properly for better system stability
and performance. Refer to the picture below when arranging cables.

1

2

3

4

5
6

7

8

Standard cables connected to the motherboard

1. Chassis fan

2. 8-pin 12V AUX power

3. 24-pin A TX power

4. Primary IDE

5. Secondary IDE

Refer to the motheboard user guide for detailed information on the
connectors.

2-22

6. Tertiary IDE

7. Floppy disk drive

8. 20-pin system panel

9. Front USB connector

Chapter 2: Hardware setup

9

Appendix

This appendix lists the common problems that
you may encounter while using the server. It
lists the possible causes of the problems and
offers solutions. Y ou may refer to this part and
try to solve simple problems before calling
customer support.

ASUS AK34 chassis kit

Troubleshooting

A-1

A.1 Simple fixes

Some problems that you may encounter are not due to defects on the
system or the components. These problems only requires simple
troubleshooting actions that you can perform by yourself.

Problem Action

The power LED on the server or
on the monitor do not light up

The keyboard does not work

The mouse does not work

The system does not perform
power-on self tests (POST) after
it was turned on

1. Check the power cable
connection on the system rear
panel if properly connected.

2. Make sure that the power
cables are connected to a
grounded power outlet.

Check the keyboard cable if
properly connected to the
keyboard port.

Check the mouse cable if properly
connected to the mouse port.

1. Check the memory modules
and make sure you installed
the DIMMs the system
supports.

A-2

2. Make sure that the DIMMs are
properly installed on the
sockets.

Appendix: Troubleshooting

Problem Action

The system continuously beeps
after it was turned on

The message “Non-system disk
or disk error” appears

1. Check the memory modules
and make sure you installed
the DIMMs the system
supports.

2. Make sure that the DIMMs are
properly installed on the
sockets.

3. Check if it has a VGA ouput.

1. Check if a bootable HDD is
active.

2. Check if the HDDs are
properly installed. On SCSI
models, make sure that the
cables are properly connected
to the SCSI connectors on the
backplane.

Network connection not
available

1. Make sure that the network
cable is connected to the
RJ-45 port on the rear panel.

2. Make sure that you have
installed the LAN drivers from
the support CD.

ASUS AK34 chassis kit

A-3

A-4

Appendix: Troubleshooting