Astro Machine AstroJet M2 Operator's Manual

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ASTRO MACHINE CORP.

630 Lively Blvd.

Elk Grove Village, IL 60007

Phone: (847) 364-6363

Fax: (847) 364-9898

www.astromachine.com

AstroJet M2

HIGH CAPACITY

COLOR PAGE PRINTER

OPERATOR MANUAL

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. OBSERVE SAFETY RULES WHEN OPERATING THE M2 PRINTER.

BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:

 Keep hands, hair, and clothing clear of rollers and other moving parts.  Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be

sure machine mechanisms come to a stop.

 Always turn machine off before making adjustments, cleaning machine, or performing any

maintenance covered in this manual.

 Power cord and power supply supplied with machine. Plug it into a properly grounded, easily

accessible wall outlet near machine. Failure to properly ground machine can result in severe personal injury and/or fire.

 Power cord/wall plug are primary means of disconnecting machine from power supply.  DO NOT use an adapter plug on power cord or wall outlet.  DO NOT remove ground pin from line cord.  DO NOT route power cord over sharp edges or trap it between furniture.  Avoid using wall outlets that are controlled by wall switches or shared with other equipment.  Make sure there is no strain on power cord caused by jamming it between equipment,

walls or furniture.

 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a

qualified service representative. Report any cover damage to your service representative.

 This machine requires periodic maintenance. Contact your authorized service representative

for required service schedules.

 To prevent overheating, do not cover vent openings.  Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Astro Machine Corp., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Astro Machine Corp. nor any of its agents or employees shall be responsible for any inaccuracies contained herein.

AstroJetTM is a registered trademark of Astro Machine Corp. Memjet® is a registered trademark.

including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher.

TABLE OF CONTENTS

Table of Contents

SECTION 1 – Getting Acquainted 1

Front View 1 Rear View 2 Print Engine View 3 Ink Tank View 4 High Capacity Receiving Tray/Stacker (Optional) 5 Control Panel Button/LED Indicators 6

Feed Table (LED) Indicators 8

SECTION 2 – Installing Printer 9

Contents of Packaging 9 Choose a Location 9 Unpacking and Setup 9 Leveling Printer 10 Remove Service Station Transport Tab 11 Connecting Printer 12

Connecting to Computer 12

Install Printer Driver 13

Install Over USB Connection 13 Install Over Network Connection, Version A 15 Install Over Network Connection, Version B 18

Install Ink Tanks 20 Install Printhead Cartridge 22 Removing Media Guide 25 Connecting Optional High Capacity Receiving Tray/Stacker 26 Setting up Feed 28

SECTION 3 – Operating Printer 31

Setting Up a Job in MS Word 31 Printer Driver Properties 33 Updating Firmware 46

SECTION 4 – Maintenance 47

Replacing Ink Tanks 47 Cleaning Ink Tank Contacts 49 Cleaning/Replacing Printhead Cartridge 50 Replacing Service Station 56 Replacing Ink Waste Tray 60 Replacing Sheet Separators 60 Jams in Printer 61 Cleaning 63 Shipping or Transporting Printer 65

SECTION 5 – Troubleshooting Guide 68

MemjetTM Printhead 68 Printer 69 Errors and Warnings 70

TABLE OF CONTENTS

Appendices 76

Appendix A – Specifications 76 Appendix B – Supplies and Optional Hardware 76

Index 77 Printer Maintenance Schedule 80 Control Panel LED Sequences 81

TABLE OF CONTENTS

NOTES

______________________________________________________

iii

Feed Table Controls – Raise and lower Feed Table for loading media.

Printer Controls – Power, Pause/Resume and Cancel Buttons.

Storage Compartment – Holds media, ink and other supplies.

Top Cover – Provides access to Print Engine.

Front Cover – Provides access to Ink Tanks and Service Station.

SECTION 1 – Getting Acquainted

SECTION 1

GETTING ACQUAINTED

Front View

SECTION 1

Auxiliary Receptacle – Plug Optional Receiving Tray/Stacker power cord here.

Switch, Receptacle and Fuse – Plug in power cord here. Switch turns main power

ON/OFF. (Use Control Panel LED Power switch to turn off machine for cleaning and maintenance). Fuse/Circuit Breaker protects Printer’s electronic circuits.

USB Port Connection – USB cable from computer attaches to Printer here.

Network Connection – Network cable plugs in here.

Interface Port – Connects optional High Capacity Motorized Receiving Tray.

Feed Rollers and Sheet Separators – Pull media into printing area and position for optimum printing.

Adjustable Media Guide – Adjusts to media length.

Rear Side Media Guide – Adjusts to media width.

Adjustable Side Guide – All printing is registered against this Guide. It is adjustable

to fit different widths of media.

10.

Adjustable Media Supports – Slide into place to support width of media used for a particular job.

11.

Feeder Table – Load up to 5,000 sheets (10 reams). Raises and lowers with load.

Media feeds from top of stack.

GETTING ACQUAINTED

Rear View

SECTION 1

Ink Revolver Couplings – Connect ink hoses to Printhead Cartridge.

Printhead Latch extends and retracts couplings from Printhead.

Printhead Latch – When closed, connects Ink Revolver Couplings with Printhead

Cartridge. When opened, retracts Ink Couplings from Printhead Cartridge and provides access to Printhead Cartridge for cleaning and replacement.

WARNING! Never attempt to open Printhead Latch manually, severe damage will result. Use Printhead Release function in Toolbox utility on your PC or press Printhead Latch Release Button (See #3 below).

Printhead Latch Release Button* – Button inside opening will initiate a Printhead

Latch release cycle. If system is primed, runs a full system deprime cycle before Latch is released. Lightly press button with a non-conductive tool.

*Same function can be accessed through Printer Toolbox User Interface screen on your computer.

Printhead Cartridge – Memjet

Printhead produces an 8.5" wide full color print area.

Print Ink Channels Button* – Prints 5 bars (1 bar from each ink tank) to indicate how

well Printhead Nozzles are working. Press button with a non-conductive tool.

*Same function can be accessed through Printer Toolbox Diagnostics screen on your computer.

Clamshell Latches – Lift both latches at same time to open top half of Print Engine. DO NOT open while Printer is operating. DO NOT lift Clamshell more than 60 degrees. DO NOT let Clamshell drop, close it gently.

GETTING ACQUAINTED

Print Engine View

SECTION 1

Ink Tank Securing Latches – Hold Ink Tanks in place. NOTE: Check that both sides at bottom part of latch are engaged.

Ink Tanks – Printer has 5 Ink Tanks. Cyan, Yellow, Magenta, Black, Black

Ink Waste Tray – Catches any waste ink produced by the system. Tray is filled with

absorbent material. Tabs located at left and right sides of tray secure tray to print engine frame. Please be sure tabs click in to secure tray's position.

Service Station – Cleans Printhead Cartridge of excess ink and debris, keeps

Printhead hydrated and protected when not in use, captures ink used to keep nozzles clear, and acts as a base to support media during printing.

GETTING ACQUAINTED

Ink Tank View

SECTION 1

Control Panel – UP button raises Tray. DOWN Button lowers Tray. Pressing both buttons simultaneously for a few seconds positions Tray in “Ready” position.

Main Power Switch, Receptacle and Fuse – Plug in power cord here. Switch turns main power ON/OFF. Fuse/Circuit Breaker protects Tray’s electronic circuits.

Printer Interface Port – Interface cable to M2 Printer plugs in here.

Load Photosensor – Senses load in Tray and automatically positions Tray (raises or lowers) as necessary.

Backstop Adjustment Knob – Locks and unlocks Backstop for positioning.

Adjustable Backstop – Adjusts for media lengths from 4.2" to 14.5" long.

Adjustable Media Guide – Adjusts for media widths up to 9" wide.

GETTING ACQUAINTED

High Capacity Receiving Tray/Stacker (Optional)

SECTION 1 GETTING ACQUAINTED

Control Panel Button/LED Indicators

Five Buttons on Control Panel to operate Feed Table and Printer.

FOR PRINTER:

Three buttons on the right control Printer: Power, Pause/Resume and Cancel. POWER (ON/OFF) – Turns Printer power

ON and OFF. Turn off power for cleaning and maintenance. (Blue)

PAUSE/RESUME (STOP JOB/RESUME) – Stops Paper Feed or Resumes Printing. (Green)

 Press to stop paper feed

immediately. Printer will clear

media in Printer and stop.

 Press to resume printing. Restart

printing after a paper feed error (such as a paper jam or running out of paper).

CANCEL (CANCEL JOB) – Cancels a job. (Red)

 Press to cancel a job. Once Printer has stopped, pressing this button clears job from Printer and

Print Queue in Driver. NOTE: Cancelled Jobs must be reloaded before printing can resume.

SECTION 1

GETTING ACQUAINTED

MORE TROUBLESHOOTING GUIDES IN SECTION 5.

SECTION 1 GETTING ACQUAINTED

FOR FEED TABLE:

Up and Down buttons on the left control the Feed Table:

UP/STOP (Green): Press to raise Table for loading and

positioning media. It will stop automatically when load or Table reaches Top Sensor. Or press again to stop manually at any time.

DOWN/STOP (Red): Press to lower Table for loading and positioning media. It stops automatically when table reaches bottom of its travel. Or press again to stop manually at any time.

Feed Table (LED) Indicators

Lights (LED’s) on the two Control Panel buttons indicate Feed Table status.

M2 High Capacity Printer

Ink Tanks – Cyan, Magenta, Yellow, Black, Black

Printhead Cartridge

AC Power Cord

USB Cable

Operator Manual

Driver Software CD

Caster Adjusting Wrench

SECTION 2 – Installing Printer

Contents of Packaging

SECTION 2

INSTALLING PRINTER

Before using Printer:

 Choose a location for Printer  Unpack and assemble Printer  Remove Service Station Transport Tab  Position and Level Printer  Plug in Printer and connect it to computer  Install Printer Driver  Install Ink Tanks  Install Printhead  Set up feed on Printer

Choose a Location

Position Printer on a level surface at least 9" from any walls. Use Bubble Gauge mounted on Print Engine (or a small level) to make sure Printer is level. See “Leveling Printer” on next page. Protect Printer from excessive heat, dust, and moisture. Avoid placing it in direct sunlight.

Unpacking and Setup

Remove Printer and parts from carton. Remove all packing tape. Screws that attach various parts of the guides to Printer are under the tape in their respective mounting positions.

SECTION 2 INSTALLING PRINTER

Leveling Printer

It is critical that Printer is level front-to-back and left-to-right (side-to-side). Printer will send a “Tilt” warning if it is not properly leveled. First make sure that surface you are placing Printer on is flat and level. Level Printer by adjusting casters using wrench (included).

NOTE: Steps 4 and 5 below are optional if Printer Driver is installed. To Level Printer:

1. Open Top Cover.

2. Left to Right (Side-to-Side): Check Bubble Gauge

on front bridge of Print Engine. NOTE: If no Bubble Gauge is mounted, place a small level (9" or

smaller) across front bridge of Print Engine (as shown) [A]. (If level does not fit on front bridge, you can place level on rear bridge frame on Print Engine.) Adjust casters as necessary to level Printer.

(See Step 6) NOTE: Level(s) must be placed on Print Engine or Print Engine frame (not on Printer

Cabinet) to get an accurate reading.

3. Front to Back: Place level on either Print Engine

Side Frame [B]. Adjust Printer feet/casters as necessary to level Printer. See Step 6 below.

NOTE: May have to repeat Steps 2 & 3 to level Printer.

4. If you have already installed Printer Driver, you can

use Printer Toolbox to check if Printer is level both Left-to-Right and Front-to-Back. Go to Start Menu, then open “Toolbox”.

5. On User Interface screen, find “Tilt” in status

information in top left corner. Reading for Front-to-Back (FB) and Left-to-Right (LR) should be “0” or very close to zero. If Tilt readings are black or purple, Printer is ready to operate. If readings are red, Printer must be leveled again.

NOTE: Printer will operate if readings are purple. This indicates readings are near zero. If readings show more

than ±2 degrees, (even if Printer operates) level Printer again to prevent damage or printing issues!

6. Adjusting Casters. Use wrench (included) to loosen large

nut on top of caster [C]. Adjust caster to desired height, then tighten nut so it snugs up against bottom of Printer to lock caster in place.

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED.

TO PREVENT DAMAGE TO INK LINES, A STOP LIMITS RAISING CLAMSHELL MORE THAN 60°.

Remove Service Station Transport Tab

1. Open Top Cover.

2. Release two latches (one on either side of Print

Engine). Open top half of Clamshell by lifting both levers at same time.

3. Remove cardboard Transport Tab from

Service Station.

SECTION 2

INSTALLING PRINTER

4. Carefully close and latch Upper Clamshell.

Then close Top Cover.

SECTION 2

CAUTION

DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO CONNECT PRINTER TO WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES. DO NOT USE AN OUTLET THAT SHARES SAME CIRCUIT

WITH LARGE ELECTRICAL MACHINES OR APPLIANCES.

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS POWER BUTTON ON CONTROL PANEL.

2. WAIT FOR PRINTER TO STOP PROCESSING.

3. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

INSTALLING PRINTER

Connecting Printer

Plugging in Printer

Plug power cord into receptacle [1] at rear of Printer. Internal power supply in Printer is rated 115 to 240VAC, 50/60 Hz. Plug optional Receiving Tray/Stacker (RTS) into auxiliary receptacle [4].

Connecting to Computer

Printer connects to computer through USB Port [2]. Network Port [3] is provided when operating in a network environment. See “Network Connection Setup” in “Using Printer Toolbox” section.

Turning Power ON and OFF

Powering Up Printer:

1. Press Main Power Switch on Rear Panel.

2. Press Power Button on Control Panel.

Powering Down Printer:

SECTION 2

INSTALLING PRINTER

Install Printer Driver

For Printer software to operate properly check that computer system meets these minimum requirements:

 Operating System: Windows 8/8.1, Windows 10 (Desktop Mode only). Windows XP, Windows

Vista, Windows 7. Supports 32 and 64 bit systems. (You must have administrative privileges on system.) NOTE: Win 8, 8.1 and Windows 10 will only work in desktop mode. No Win 8 or10 metro apps will be supported (applications that work in a Windows 8 or 10 only environment).

 Microprocessor: Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal)  System memory: 2 GB minimum; or as recommended for your operating system.  Free hard-disk space: At least 10 GB.  Web Browser: Firefox recommended; Chrome, Safari, and Opera also supported.  CD/DVD drive.  USB port (2.0/3.0): (Ports will be identified as “USB” or “Enhanced” in Device Manager)  Microsoft .Net Framework version 3.5 (for 32 bit systems) or Microsoft .Net Framework version 4

(for 64 bit systems) must be installed. NOTE: Even if you have a higher .NET Framework version installed; version 3.5 or 4 must also be installed, or Toolbox will not open.

IMPORTANT: Before installing Printer software (Toolbox and Driver), temporarily disable all antivirus programs and firewalls. In addition, you must be logged onto system with full administrative

privileges (admin rights).

NOTE: If installing over USB, do not plug in USB cable until prompted.

Install Over USB Connection

This is the procedure for installing the Print Driver over the USB connection. The procedures for installing the Print Driver over a network connection follow.

1. Check that Printer is plugged in and turned OFF.

Disconnect USB connection if you have plugged it in already. Install disk (supplied) in your CD drive.

When AutoPlay window opens, click “Run Setup.exe” to start.

2. Install Printer Software. Make sure computer

system meets minimum requirements and you have followed other instructions listed on screen. Click “Install Printer Software”.

SECTION 2 INSTALLING PRINTER

3. License Agreement. Check “I accept…” then

click “Next>”.

4. Printer Connections. Click “Configure to print

using USB”. Then click “Next>”.

5. Installing Printer Software. Printer software

begins installing.

6. Would You Like to Install This Device

Software? Click “Install”.

7. Connect Device Now. Turn Printer ON and

connect USB cable. Don’t click on either button. Software will finish installing.

8. Finished software installation. Do not check

“Print Test Page” as Printer is not set up yet. You can check “Set this printer as the default

printer” at this time. Click “Finish”.

9. Install Printer Software.

Click “Exit” to close CD.

10. Restart computer to complete installation.

SECTION 2

INSTALLING PRINTER

Install Over Network Connection, Version A

Use this procedure to install the Print Driver over the Network connection. This procedure works for almost all networks that allow automatic assignment of the IP address (factory default). NOTE: Copy the

12-digit Hardware ID number listed on the Printer(s) on the label located just below the Ethernet port so you can identify the Printer(s) in a later step.

1. Check that Printer is plugged in and turned ON. Make

sure the Ethernet (network) cable is plugged into the Ethernet port on the Printer. Install disk supplied with

Printer in your CD drive. When AutoPlay Window opens, click “Run Setup.exe” to start.

2. Install Printer Software. Make sure computer

system meets minimum requirements and you followed other instructions listed on screen. Click “Install Printer Software”.

SECTION 2 INSTALLING PRINTER

3. License Agreement.

Check “I accept…” then click “Next>”.

4. Printer Connections. Click “Configure to print

using the Network”. Make sure the Printer is connected to the Network. Then click “Next>”.

5. Printers Discovered. A list of available Printers

opens. Check the Printer column to verify you have an M-Series printer. Check the Hardware ID column and match the number listed to the number you copied previously from the Printer label. Select that Printer. Click “Next>”.

NOTE: If the Printer does not appear on the list, the IP address may have to be assigned manually. See “Install Over Network Connection, Version B”.

6. Installing Printer Software.

Software download begins.

7. Would You Like to Install This Device

Software? Click “Install”.

8. Finished software installation. Do not check the

Print Test Page as Printer is not set up yet. You

can check “Set this printer as the default printer”

at this time. Click “Finish”.

9. Install Printer Software window.

Click “Install Print Software” again to install software on another Printer, or click “Exit” to close the CD.

SECTION 2

INSTALLING PRINTER

Tip: To help distinguish between multiple M-Series Drivers on your system; open the “Printers and Faxes” (Devices and Printers) folder and rename the Printers. For example, rename a network-configured

printer “M Series (Network-1)” and a USB-configured printer “M Series (USB)”. To open the “Toolbox” utility over an Ethernet (network) connection:

Click Start, All Programs, Memjet, M Series Driver, Toolbox. If more than one copy of the M-Series Driver is installed,

you will have to choose which device you want the Toolbox to connect to. To help choose the proper device, you can identify the Printer(s) using the Hardware ID you copied earlier or you can rename the Printer(s) as outlined in the Tip above.

Example:

M-Series Driver configured for USB: suggested name “M Series (USB)” M-Series Driver (Copy 1) configured for Network: suggested name “M Series (Network-1)”. M-Series Driver (Copy 2) configured for Network: suggested name “M Series (Network-2)”.

SECTION 2 INSTALLING PRINTER

Install Over Network Connection, Version B

Use this procedure to install the Print Driver over the Network connection on Static IP systems requiring that an IP address is assigned manually. NOTE: Copy the 12-digit Hardware ID number listed on the

Printer(s) on the label just below the Ethernet port so you can identify the Printer(s) in a later step.

1. Install the Printer Software over a USB connection. This can be done using a nearby computer or

laptop. Once the Driver and Firmware are installed on the Printer, use that same computer to open the Printer Toolbox.

2. Click “System

Settings” on the User Interface window. The System Settings

window opens. Your IT support person can fill in the necessary information under

Network Settings (or you can get it from them.) Click “Submit”.

3. Disconnect the USB

from the local computer or laptop. If not using that computer for printing, the M-Series Software can be uninstalled.

4. Connect the Ethernet cable to the Ethernet port

and rerun the “Install Over Network Connection, Version A” procedure again. The Printer should now appear on the “Printer s Discovered” window. The Printer can still be identified by its “Hardware ID”, but the new IP address entered by your IT support person (or operator) is shown. Select the desired Printer and click “Next>”. Follow the remaining steps.

5. Installing Printer Software.

Software download begins.

6. Would You Like to Install This Device

Software? Click “Install”.

7. Finished software installation. Do not check the

Print Test Page as Printer is not set up yet. You

can check “Set this printer as the default printer”

at this time. Click “Finish”.

8. Install Printer Software window.

Click “Exit” to close the CD.

SECTION 2

INSTALLING PRINTER

printer “M Series (Network-1)” and a USB-configured printer “M Series (USB)”. To open the “Toolbox” utility over an Ethernet (network) connection:

Click Start, All Programs, Memjet, M Series Driver, Toolbox. If more than one copy of the M-Series Driver is installed,

Example:

M-Series Driver configured for USB: suggested name “M Series (USB)” M-Series Driver (Copy 1) configured for Network: suggested name “M Series (Network-1)” M-Series Driver (Copy 2) configured for Network: suggested name “M Series (Network-2)”

SECTION 2 INSTALLING PRINTER

Install Ink Tanks

Printer uses one Printhead Cartridge and five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow).

1. Open Printer Toolbox. Go to Start Menu and open

“Toolbox”. System Status information appears in upper left corner of User Interface window. Note that “CKMYK” boxes are empty.

2. Click “Replace Ink Tanks”.

(Disconnects Printer communication

with Ink Tanks and allows safe installation and replacement.)

Once “Confirm” screen displays, it is safe to install Ink Tanks.

IMPORTANT: DO NOT press “Continue” until after installing Ink Tank(s) and closing Ink Tank Latches.

WARNING!

Ink in Ink Tanks may be harmful if swallowed. Keep new and used Ink Tanks out of reach of children. Discard empty Ink Tanks immediately.

3. Open Front Cover (hinged at bottom).

Open three Latches [A].

4. Remove new Tank(s) from packaging.

5. Insert new Ink Tanks (labels up) into their

appropriate color slots [B]. Close three Ink Tank Latches.

INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

SECTION 2

INSTALLING PRINTER

6. Click “Continue” on Confirm screen,

then “Refresh Ink Levels” on User Interface screen. Ink colors fill in as Ink Tanks are installed. If ink colors do not fill in after a few seconds, click “Replace Ink Tanks” again and reinstall Ink Tank(s).

7. Close Front Cover.

SECTION 2

CAUTION

 Use electrostatic discharge (ESD) protection when handling.  Hold Printhead Cartridge by handles ONLY.  DO NOT touch ink couplings, nozzle surface or electrical contacts.  DO NOT unpack Printhead Cartridge until Printer is ready for

installation. Once unwrapped, delay in installing Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before

installing. Protect Printhead from scratches, dust, fibers, dirt and other contaminants at all times.

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING RELEASE BUTTON ON PRINTER OR PRINTHEAD RELEASE COMMAND IN PRINTER TOOLBOX.

INSTALLING PRINTER

Install Printhead Cartridge

Printhead Cartridge is a delicate precision device. Handle with extreme care to avoid damage and issues that could degrade print quality.

1. With Printer power ON, open Top Cover.

Press Printhead Latch Release Button [1]. Printer will run, then Latch will pop open [2]. Remove Cap Protectors on Ink Nozzles [3]. Be sure to open Latch fully to retract Ink Nozzles.

2. [A] Carefully remove

Printhead Cartridge from foil packaging.

Tear at notch or cut end with scissors.

[B] Remove protective plastic cover.

Hold Printhead by handle and unclip cover from

Printhead.

[C] Remove protective strip from Printhead Electrical Contacts. Once removed, DO NOT allow strip to touch the electrical contacts.

[D] Remove protective strip from Printhead Nozzles. Hold Printhead

by handle. Pull strip tab and slowly peel strip from Printhead.

DO NOT pull the strip at less than a 45° angle from Printhead surface. DO NOT allow removed strip to touch Printhead Nozzles.

SECTION 2

INSTALLING PRINTER

3. Carefully insert Cartridge into compartment at an angle [4], with Printhead surface facing down

and Ink Nozzles facing Ink Hoses. Once seated, gently tilt Cartridge back until it snaps into an upright position [5]. DO NOT FORCE Cartridge into position.

SECTION 2

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED.

TO PREVENT DAMAGE TO INK LINES, A STOP LIMITS RAISING CLAMSHELL MORE THAN 60°.

INSTALLING PRINTER

4. Wet Printhead Surface. (Ensures that

Printhead will prime correctly). Open Top

Cover. Release and lift two latches at same time to raise Print Engine Clamshell. Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Close and latch Print Engine Clamshell.

5. Close Printhead Latch [6]. Printer starts

up and primes ink into Printhead. (May take a few minutes.) Make sure that ink is flowing

through hoses.

6. Watch Toolbox screen. Notice that some information is

in red. As Printer circulates ink and primes system these fields should all turn black.

7. When Printer stops processing and all fields in System

Status are black, Printer is ready for use. Close Top Cover.

NOTE: Printer may take up to 12 minutes to set itself up during initial startup. This is normal.

SECTION 2

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED. TO PREVENT DAMAGE TO INK LINES, A STOP LIMITS RAISING

CLAMSHELL MORE THAN 60°.

INSTALLING PRINTER

Removing Media Guide

Plastic Media Guide helps prevent smearing by holding down media such as roll-fed, die-cut, matrixremoved and perforated label stock. If necessary, it is easily removable by hand.

1. Open Top Cover

2. Open Print Engine Clamshell.

3. [A] & [B] Slide Media Guide to the

left and pull down on Guide to release it from metal support.

[C] Remove Guide from Printer. Save for later use.

SECTION 2

WARNING!

HAZARDOUS MOVING PARTS

KEEP FINGERS AND OTHER BODY PARTS AWAY!

CAUTION

TO AVOID RISK OF INJURY OR DAMAGE

DO NOT PLACE ITEMS ON BASE OF RECEIVING TRAY!

CAUTION

DO NOT USE ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT RECEIVING TRAY TO WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES. DO NOT USE OUTLETS THAT SHARE THE SAME CIRCUIT WITH LARGE

ELECTRICAL MACHINES OR APPLIANCES.

INSTALLING PRINTER

Connecting Optional High Capacity Receiving Tray/Stacker

Optional High Capacity Receiving Tray/Stacker is designed to work automatically with M2 Printer, but can be operated semi-automatically with other printers.

Connecting to an M2 Printer:

1. Plug power cord into power receptacle on Receiving Tray. Plug

other end into Auxiliary Power Receptacle on feed end of Printer or into a grounded wall outlet.

2. Align Receiving Tray with Printer Exit. Fit alignment peg on

Printer into slot on Tray [A].

3. Connect Interface Cable to Motorized Tray and M2 Printer

Interface ports [B].

4. Turn Tray's power ON. Tray automatically moves to “Home” or

“Ready” position. You can also press UP and DOWN buttons

simultaneously to position Tray if necessary. NOTE:Tray moves automatically when power is first turned on, after that, Tray will move into position automatically any time Printer is ready to print.

5. Check that Media Guide Stop is touching Receiving Tray [C].

If not, slide Media Guide down so Stop touches Tray.

DO NOT adjust Stop.

6. Turn Adjusting Knob [D] to unlock Backstop. Use one piece of

media and/or the scale on Control Panel to set Backstop for media length. Adjust Media Guide [E] to fit media width.

Before operating, check that Receiving Tray/Stacker Base is clear:

WARNING!

HAZARDOUS MOVING PARTS

KEEP FINGERS AND OTHER BODY PARTS AWAY!

CAUTION

TO AVOID RISK OF INJURY OR DAMAGE

DO NOT PLACE ITEMS ON BASE OF RECEIVING TRAY!

Using Receiving Tray with Other Printers:

1. Plug power cord into power receptacle on Receiving Tray.

Plug other end into a grounded wall outlet.

2. Align edge of Receiving Tray with right end of exit opening on

printer. NOTE: Printer exit opening should be at least 1/2" higher than top of Receiving Tray in its uppermost position.

3. Turn Tray's power ON. Press UP and DOWN buttons

simultaneously until lights flash. Tray moves automatically into

“Home” or “Ready” position.

4. Check that Media Guide Stop is touching Receiving Tray [C].

If not, slide Media Guide down so Stop touches Tray.

DO NOT adjust Stop.

5. Turn Adjusting Knob [D] to unlock Backstop. Use one piece of

media and/or scale on Control Panel to set Backstop for media length. Adjust Media Guide [E] to fit media width.

SECTION 2

INSTALLING PRINTER

Before operating, check that Receiving Tray/Stacker Base is clear:

SECTION 2

WARNING!

HAZARDOUS MOVING PARTS

KEEP FINGERS AND OTHER BODY PARTS AWAY!

CAUTION

TO AVOID RISK OF INJURY OR DAMAGE

DO NOT PLACE ITEMS ON SURFACE UNDER FEED TRAY!

INSTALLING PRINTER

Setting up Feed

Load Media: Before loading media, check space under Feed Table:

1. Position Feed Table [A]. Press “Up” or “Down”

Button on Control Panel.

2. Media Supports [B]. Slide into place to support

width of media used.

3. Adjust Side Guide [C]. Stack media on table. Make

sure media is flush against the Fixed Side Guide [C1], NOT the rear wall of the Feed Area (see below); severe Printer damage may result. Position Adjustable Side Guide to within 1/32" of edge of media.

For narrow media:

 Open Feed Roller Assembly. Loosen two

thumbscrews [D] and slide latches back [arrows]. Then open Feed Roller Assembly [E].

 Two Sheet Separators [F] have a tab [G] located

below them. Depress 1 or 2 Separators, then push down tabs to lock Separators in place. This allows you to slide Side Guide to the desired width. Close and latch Feed Roller Assembly.

 Finish loading media.

INSTALLING PRINTER

NOTE: Feeder may not feed larger and heavier media when stack is full. Amount of media that can be stacked on Printer is determined by weight of material. If this is the case, reduce amount of media in stack until Feeder functions properly.

4. Adjust Feed for Media Thickness. Media Thickness Adjustment Knob [H] sets uppermost

stopping point of the Feed Table to accommodate single sheets or heavier card stock/cardboard. (Media thickness range – 0.004"/0.1 mm to 0.020"/0.5 mm thick) NOTE: Indicator provides a quick visual check of setting:

Up = thicker setting, Flush with surface = single sheet setting.

Single Sheet: Turn

Thickness Adjustment Knob counterclockwise until it stops.

Cardstock/Cardboard: Turn Thickness Adjustment Knob clockwise until it stops.

6. Press “Up” Button until Top Sensor stops

platform automatically.

7. Adjust Media Guide Assembly. Loosen side knob to

adjust Guide [I] to fit media length.

8. Adjust Rear Side Media Guide [J] to fit media width.

Retighten knobs.

SECTION 2

SECTION 2 INSTALLING PRINTER

Feed Alignment Roller Latch Occasionally, during normal feeding, the Feed Alignment

Roller [A] (which normally helps keep the media aligned) may start pulling the media out of line. The Roller Latch [B] allows the Roller to be locked up out of the way so it

will not affect the feed. The Feed Alignment Roller is mounted in the Feed Head Assembly [C].

1. Unlatch and open the Feed Head Assembly.

2. Locking the Roller. Pull up the Feed Alignment

Roller Tab [D]. Slide Roller Latch [E] to the left to lock Roller in the raised position.

3. Releasing the Roller [F]. Slide Latch [G] to the

right so Roller Assembly moves freely.

NOTE: Normal position is unlocked. Locking the Roller should only be used if media seems to be pulled out of line due to the action of this Roller.

Adjusting Print Engine Position for Wider Media

Print Engine can be moved manually up to 1/2" toward operator side to adjust position of print area for media over 8.5"/215.9mm wide.

1. Open Storage Cabinet Door. Two Print

Engine Locking Knobs [A] are located on top of storage space.

2. Unlock two knobs.

3. Print Engine will slide up to 1/2" to the side

[B]. Position as needed.

4. Tighten Locking Knobs. NOTE: Default or “home” position –

pushed to end of adjustment slot toward non-operator side.

SECTION 3

OPERATING PRINTER

SECTION 3 – Operating Printer

Once Printer Driver is installed and Printhead is primed, you are ready to start printing. Set up your job and send it to Printer. Printer will start and print.

This rest of this section is divided into two parts:

1. How to set up a job to print from Microsoft Word.

2. Driver properties and the various options available when you run a job.

Printer Driver installed in Section 2 should be set as default driver. It is then accessible through your applications (such as Microsoft Word). Other types of applications and database management software will work in a similar manner when using this Driver. This Section further assumes that feed is set up and Printer is connected to your computer.

Setting Up a Job in MS Word

When setting up a job to print in MS Word or any other application, first determine the print area of the Printer and the media sizes it can handle.

Maximum print area for Printer:

8.5" wide x 14.5" long. Maximum paper size Printer can feed:

9" wide x 14.5" long. (See diagram at right.) Minimum paper size Printer can feed:

3" wide x 4.2" long.

To set up maximum print area for a 9" x 14.5" document, set paper size to 9" wide x 14.5" long in Custom Paper setting. Set top and bottom margins to 0" or any margin needed. Set right-hand and left hand margins to 0.25". You can now lay out job and print maximum printing area.

For other page sizes such as 8.5" x 11" (standard letter) or

8.5" x 14" (legal size) set paper size to exact size and set margins as needed.

NOTE: Set Left-hand Side Guide to proper 9" position

when running 9" wide media. Set Guide to 8.5" position when running 8.5" or narrower media.

SECTION 3 OPERATING PRINTER

Printing a Typical Job on 8.5" x 5.5" Paper

Printer can print edge-to-edge on an 8.5" x 5.5" document.

To set up a job:

1. Go to File, then Page Setup and select 0" margins.

2. Select Paper tab, select Paper size “Custom size” then

set paper Width to 8.5" and paper Height to 5.5". Then click OK.

3. Screen at right is an example of a job

to be printed. Once job is ready for printing, select Print from File menu and print job.

For more information about changes that can be made in Driver, see Printer Driver section.

SECTION 3

OPERATING PRINTER

Printer Driver Properties

Printer Driver works the same as any other Printer Driver for Windows. It does have some enhancements to help you maximize Printer's ability to print variable addressed pieces quickly and efficiently.

Windows XP, Vista, Windows 7, Windows 8: Once job is set up, click File,

then Print. Window at right opens. Make sure M Series Driver is selected Printer. Clicking on Properties opens “Properties” window.

General Tab

General tab lets you select:

 Orientation – Portrait (default),

Landscape, Rotate 180° and Mirrored.

 Job Management:

Page Buffering – Loads entire print

job before printing starts.

Mask Optimization (checked is default) optimizes images for

printing in most applications.

NOTE: Some applications (like FlexMail) may display image

boundaries when printed, unchecking Mask Optimization box eliminates these lines. (Remember to check box when changing applications.) Back Page – Unavailable unless Printer is attached to M1DX Duplex Printer. PC Capture – When checked, saves a Print File (*.prn) on the PC (C:\Windows\Temp) for later use. (Unchecked is default.) NOTE: Use the box below the selection to name the file, otherwise the Printer assigns the current date and a numerical name.

 Copies – Enter the number of copies to be printed. NOTE: Default setting (Reverse Order

unchecked) prints job starting with first page. Printing starts as soon as first page loads.

Reverse Order allows job to start printing from last page. Since entire job has to load into Printer before printing starts, large jobs may take longer to load.

SECTION 3

MEDIA PROFILE

MEDIA TYPE

Plain Paper

Plain Paper Bright White Paper

Matte Paper

Presentation Paper Postcards Matte Brochure Matte Labels Matte Other Inkjet Paper Matte

Premium Matte Coated Paper

Premium Inkjet Paper Premium Photo Paper Matte

Glossy Paper

Photo Paper Semi-gloss Photo Paper Glossy Labels Glossy Postcards Glossy Brochure Glossy

Premium Glossy Paper

Premium Photo Paper Glossy

OPERATING PRINTER

 Media – Choose a type of media or

different size media than document was originally designed for. Type: Chart at right lists media profiles associated with type of media chosen. Sizes: 21 sizes are available. Document is automatically resized to fit new media. Also create and save a

Custom Size to suit your needs. NOTE: Do not exceed maximum paper size for Printer.

 Duplex Settings – Feature is

unavailable on this Printer.

 Color Selection – Set Printing for

Color, Composite Black (uses all colors to print Black), or Black Only (uses only Black ink).

 Print Quality – Select Normal or Best. Normal is 1600 x 800 dpi. Best setting is 1600 x 1600

dpi, for use when high quality images are required. Checking “Half Speed” box slows printing for higher quality on glossy stock. NOTE: Half Speed not available when using Best setting.

 My Print Settings – Access your saved custom print settings for various jobs.

Layout Tab

Layout allows you change how document prints

without changing original document.

 Resizing – Specify Original Size or

Custom Resize: Resizes original as a %

of normal size. Printer prints document in size you selected regardless of paper size selected. Print on: Specify particular size of paper that you want to print on regardless of size of original document. Checking “Scale to Fit” automatically resizes document to fit on new page size.

 Printing Adjustments – Make minor

positioning changes to image position in relation to media if needed*. Also set measurements to be in Inches, Millimeters or Pixels.

NOTE: Printing Adjustments only works when Print Area is less than full print width (less than 8.5"/215.9mm wide). See “Using Layout Tab Printing Adjustments” on next page.

*You can also move Print Engine up to 1/2" to one side to accommodate 9" wide media, see page 23.

OPERATING PRINTER

Using Layout Tab Printing Adjustments

Image Image Position – Left Adjustment moves image area (-3mm left to +200mm right) from

left edge of media. Top Adjustment moves image up or down (-5mm up to +200mm down) from top left corner of media used. (0.1mm increments)

Max Page Width – Sets width of actual print area. (0.1mm increments) This shuts off nozzles in non-printing area (not used for printing) and saves ink. NOTE: Can be no larger than maximum print width for Printer (8.5"/215.9mm).

SECTION 3

Purge Bar Position* – In operation, Printhead spits a small amount of ink in gap between pieces to keep nozzles refreshed. For irregular-shaped pieces, Sensor may misread the irregular edge as the actual edge of media and spray on the piece prematurely instead of in actual gap between pieces. This feature allows you to manually set gap (in 0.1mm increments) to account for extra length needed to reach actual gap.

* See also “Purge Bar Position” in Printer Toolbox section.

 Watermark – Prints a light background watermark in paper while printing original document.

When this option is selected, “First page only” option prints watermark on first page, but not subsequent pages, unchecking box prints watermark on all pages. Custom button lets you create a new watermark or edit an existing watermark, including font selection, color, size and printing angle.

SECTION 3

IMPORTANT!

BEFORE UPDATING PRINTER FIRMWARE, REMEMBER TO FIRST EXPORT ANY CUSTOM MEDIA SIZES, WATERMARKS OR PRINT SETTINGS YOU HAVE ADDED TO AN OUTSIDE HOLDING FILE. THIS PREVENTS LOSS OF YOUR CUSTOM SETTINGS.

OPERATING PRINTER

Color Tab

Color is used to adjust the color output of the Printer. Use the sliders to adjust Color Tone, Brightness and Saturation. The C, M, Y, K

sliders adjust individual colors. Use Defaults to reset to 0 settings.

Import/Export Tab

Import/Export is used to preserve any custom

Media Sizes, Watermarks and/or Print Settings you may have developed and saved for various jobs when you update Printer firmware.

 Export – Send custom settings to a

holding file before downloading new firmware.

 Import – Return custom settings after

firmware installation is complete.

Tab is also used to import custom media size packages or watermarks from your dealer (if available).

Services Tab

Services allows you to:

 Print Configuration Page –

Prints out current configuration of Printer including current Firmware Version, Network Connection, printer Serial Number and more.

 Print Colorbar Page – Prints type and

color bands to check print quality.

 Print Diagnostic Page – Displays basic

Printer information, memory, Network Settings, Event Log and RAM partitions.

 Clean Printhead Buttons:

Provide 3 levels of cleaning for Printhead Cartridge.

Quick Clean Printhead – Circulates ink, wipes and cleans Printhead Cartridge.

Normal Clean Printhead – Runs cleaning and wiping routine twice for better flushing and cleaning.

Full Clean Printhead – Runs cleaning routine multiple times for the most thorough flushing and cleaning of Printhead.

NOTE: If Printer is connected to a network and Driver buttons fail to activate cleaning process, perform same functions from Toolbox User Interface.

 Wipe Printhead – Wipes and cleans excess ink from Printhead Cartridge.

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OPERATING PRINTER

SECTION 3 OPERATING PRINTER

Using Printer Toolbox

Once Printer Driver is installed you can access Printer Toolbox. Check printer status, monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on Printer from your computer.

To open Toolbox: Open Start Menu, then click on Toolbox. When User Interface window opens you will find a series of

Menu Options at lower left of screen. Check Printer Status in upper left part of screen.

User Interface

[A] Screen Buttons: Perform

maintenance and operating tasks. PRINT buttons:

Pause/Resume, Cancel a Job, Clear Errors, Reset Job Counter, and Reset Page Counter.

MAINTENANCE buttons:

Circulate Ink – Purges air from lines

and primes system after replacing Ink Tanks or Printhead Cartridge.

Quick Clean Printhead – Circulates ink; and wipes and cleans Printhead Cartridge.

Normal Clean Printhead – Runs cleaning and wiping routine twice for better flushing and cleaning.

Full Clean Printhead – Runs cleaning routine multiple times for most thorough flushing and cleaning of Printhead.

Wipe Printhead – Activates Service Station to wipe Printhead. Wiper Preemptive Maintenance – Re-saturates Wiper with ink to remove dried residue if Printer is

inactive for long periods of time.

OPERATING PRINTER

[B] SETUP Settings – Lets you adjust automated service and cleaning intervals, adjust feeder speed for a job and adjust Printer for pre-printed media.

KWS Setting – (Keep Web Spitting) Keeps Printhead hydrated while running a job. Select from 3 settings: None, Light (default), Heavy, to determine how much ink will “spit” from Printhead Nozzles. Set in conjunction with “Mid-Job Servicing” which determines frequency of Printer stopping for self-servicing during a job.

Cutsheet Feeding Mode – Permits you to change how Printer feeds media depending on type of job you are running:

Safe Feed – Leaves a larger gap between pieces to reduce overprinting onto next piece. This setting is useful for more intricate printing jobs or jobs requiring best print quality.

Max_Throughput – Allows fastest printing speed. Printer works like a stream feeder. This setting is useful for simple printing jobs. NOTE: A few extra blank pieces may run through at end of job.

SECTION 3

NOTE: These two settings can be changed without stopping job. Example: While running a job in “Max-Throughput” you find that the media is jamming

excessively due to speed. Open Toolbox, check “Safe Feed” and click “Submit”. Printer automatically adjusts without having to pause or stop job.

Mid-Job Servicing – Sets frequency of automatic maintenance cycles run during a job after a set amount of media is run. Settings are: 50 Pages* (Default), 100 Pages, 250 Pages, 500 Pages, 1000 Pages and

2500 Pages. NOTE: Changing setting from “Default” may cause print quality issues and reduce Printhead life. *Use 50 Pages (Default) setting only with media at least letter-sized or A4 length or longer.

Purge Bar Position – In operation, Printhead spits a small amount of ink in gap between pieces to keep

nozzles refreshed. For irregular-shaped pieces (like an envelope flap), Sensor may “read” lower end as the edge and spray on the tip of flap instead of actual gap between pieces. This feature allows you to manually set gap (1 micron increments) to account for extra length needed to reach actual gap.

Ignore Exit Sensor – Checking this box turns Exit Sensor OFF. Sensor may not detect trailing edge of a piece of pre-printed media if back of that media is dark or black. (Example: adding addresses to a pre- printed postcard.) This may cause Sensor to react as if a jam has occurred. Turning Sensor OFF prevents these “false jams” from stopping job.

Overlap Detection – Detects differences in media thickness and stops the Printer if two or more single sheets pass through the sensor stacked on top of each other. Default is not activated (box not checked). If running envelopes or media with varying thickness, turn this feature OFF (uncheck box). NOTE: Remember to turn feature back ON if running single sheets again.

Click “Submit” to apply settings.

SECTION 3 OPERATING PRINTER

[C] SERVICE buttons control functions that require Printer to be out of service for extended periods of time while they are being performed.

Replace Ink Tanks – Disconnects Printer communication with Ink Tank Sensor. Allows safe removal of Ink Tanks for replacement.

Refresh Ink Levels – Updates or confirms ink levels shown at left of screen.

Eject Service Station – Releases Service Station for removal for cleaning, repair or replacement.

Install Service Station – Pulls Service Station back into place after cleaning, repair or replacement.

System Deprime – Pumps ink back into Ink Tanks prior to replacing Printhead Cartridge or transporting Printer.

Release Printhead – Pumps ink back into Ink Tanks and opens Printhead Latch to remove or install Printhead Cartridge. NOTE: This

function can also be performed by pressing Printhead Release button on Print Engine (Control Panel Side).

Shutdown – Turns Printer OFF. For best system performance, it is recommended to keep Print Engine powered-up (ON/OFF light illuminated) at all times. If you do turn Printer off, first power-down Print Engine using “Shutdown” button in Toolbox or ON/OFF button on Control Panel. Wait until all Control Panel buttons go out before turning off Main Power Switch.

Restart – Restart Printer without having to perform the startup routine (purging ink tanks, priming, etc.)

[D] Display Language – Selects

language EWS (Toolbox) will display. Click “Submit” after selecting language.

[E] Firmware Download – Get latest version of firmware for your Printer. NOTE: This is an

alternative method for downloading firmware. See “Updating Firmware” for recommended procedure.

WARNING: This procedure should only be performed by qualified service personnel. In some cases firmware must be

loaded using “Firmware Migration Tool”. If this process is not

performed properly, Printer is rendered inoperable.

SECTION 3

OPERATING PRINTER

SECTION 3 OPERATING PRINTER

Diagnostics

From this screen you can see current status of your Printer. You can also:

Print Setup Page – Prints a printing pattern used for positioning image on the page.

Print Printhead Test – Prints color bands, text and patterns to check condition of Printhead's ink nozzles.

NOTE: Uses less ink than Print Ink Channels or Print Color Bars.

Print Configuration Page –

Prints current Printer configuration including Firmware Version, Network Connection, Printer Serial Number and more.

Print Ink Channels – Prints 5 bars (1 bar from each ink tank) to indicate how well Printhead Nozzles are working. NOTE: Function can also be accessed by pressing “Print Ink Channels” button on right side

of Print Engine. Print Diagnostics Page – Prints basic Printer information, memory, Network Settings, Event Log and

RAM partitions. Print Color Bars Page – Prints a series of 7 color bars to indicate how well Printhead is

mixing colors and printing. Upload Debug Log – Download and save a log of the Printer

status to send to a technician to help diagnose a problem. Clicking this button creates a snapshot log showing everything going on with the Printer during the undiagnosed problem. (See Sample Log at right).

Other Information on Diagnostics window:

Event Log – Displays significant events occurring on the

Printer (such as firmware updates, errors, power off, etc.) Useful in troubleshooting Printer problems.

NVM Settings – Displays Printer's current NVM (Non-Volatile Memory) settings. (Once settings are

saved, they remain even when Printer is turned off, until they are manually changed.)

VARS Settings – Displays Printer's current VARs (Variable) settings. (Settings that are set for a particular

job that automatically revert to default settings when Printer is turned off or rebooted.)

Ink Usage

Displays the amount of ink used and other information for each job sent to the Printer. Also tracks estimated Page and Job Costs if information is entered in Job Cost Settings.

Upload Table – Creates and opens a linkable tabular data file using programs such as Microsoft Excel (default is Excel).

Ink Estimation Mode – Lets you predetermine how much ink a given job may use prior to printing a job. This is useful for determining per piece costs. Job is sent to Printer and loads, but does not print. Once job is loaded, click “Refresh” to show amount of ink (by color) that job will use.

Mode selection:

Off – Feature is disabled. Continuous – Ink Estimation Mode continues

running (Printer will not print) until feature is turned “OFF”.

Single Pass – Ink Estimation Mode runs once, then turns off. Printer will then be ready to print.

SECTION 3

OPERATING PRINTER

Click “Submit” to activate Mode setting selected.

NOTE: Estimating process takes as long as job would take to print (i.e., if job would take 1 hour to print,

estimate will take 1 hour to display. Track progress on the Counter located under the Ink boxes).

Job Cost Settings – Enter your ink cost and printhead cost and media size preference (inches or mm). Set a minimum of at least 100 pcs. to ensure a large enough sample size. Click “Submit”. In Ink Estimation Mode, this feature estimates per page cost and job cost without printing job. With Ink Estimation Mode disabled, Printer still tracks estimated per page cost and estimated job cost as job is being printed. Once costs are entered, they will remain until changed again, even if Printer is turned OFF.

NOTE: This is only an estimate and does not include other factors such as Printer maintenance routines, (printhead wiping and cleaning, power up/down, etc.) that may affect overall result.

SECTION 3 OPERATING PRINTER

System Settings

Set up a network connection for the Printer. Also set and configure Printer Date and Time.

Network Settings – Permits you to view, enter or change settings to connect Printer to your network.

Network Connection Set Up:

1. Printer is still connected to

computer via USB cable.

To connect Printer to a network, open Toolbox. On User Interface screen, click “System Settings”.

2. “System Settings” screen opens.

Use Network Settings to enter correct settings for your network.

NOTE: If manually changing the ip_address, make sure the

“dhcp” and “autoip” boxes are

unchecked. (Default is checked.) Enter changes in the appropriate boxes.

3. Click “Submit”.

4. Connect Ethernet cable to Network Port on Rear Panel of Printer.

Date and Time – Enter or change the way the date and time will appear in the Printer Status section of the Toolbox screens.

Enter or change Date and Time:

1. Open the User Interface screen,

click “System Settings.”

2. “System Settings” screen opens.

Use Date and Time options to enter, edit and configure the Date and Time for the Printer.

3. Click “Submit”.

Service Menu

For authorized service personnel only.

Provides access to more advanced Printer control and maintenance menus.

SECTION 3

OPERATING PRINTER

SECTION 3 OPERATING PRINTER

Updating Firmware

Get latest version of firmware for your Printer.

NOTE: Use this procedure to update firmware AFTER you have updated Printer Driver. Printer Driver update procedure is included with an

“Update Package” which includes both updated Printer Drivers and firmware updates).

How to download new firmware:

1. When you are notified that new firmware is

available for your Printer, download “*.bin” file and save it to your desktop.

2. From Start Menu, open All Programs.

Open “Memjet” folder, then “M Series

Driver”. Click “Update Firmware”.

3. Click “Browse” button. Find and select file

you just saved to your desktop. Click “Open”.

4. When “Update printer firmware” window

opens, select M Series printer you want to update. NOTE: You can only update one

printer at a time.

5. Click “Update”. DO NOT touch Printer

until firmware is loaded! A message

appears on screen warning you not to unplug or shut off Printer.

6. Once firmware finishes loading (about 5-10 minutes), Control Panel lights and Printer shuts OFF,

then restarts automatically to complete installation.

SECTION 4

MAINTENANCE

SECTION 4 – Maintenance

General, periodic maintenance is needed to keep Printer in good working order. This section covers how to care for Ink Tanks, Printhead Cartridge, Service Station, and clear paper jams.

Replacing Ink Tanks

Replace Ink Tanks when ink runs out.

1. Open Printer Toolbox. Go to Start Menu and open

“Toolbox”. System Status information appears in upper left corner of User Interface screen. Note that some or all “CKMYK” boxes (ink levels) may be low or empty.

2. Click “Replace Ink Tanks”. (Disconnects Printer

communication with Ink Tanks and allows safe installation and replacement.) Once “Confirm” screen

displays, it is safe to remove Ink Tanks.

IMPORTANT: DO NOT press “Continue” until after you have removed and replaced Ink Tank(s) and closed Ink Tank Latches.

3. Open Front Cover (hinged at

bottom). Open three Latches [A] and remove Ink Tank(s).

4. Remove new Ink Tank(s)

from packaging.

SECTION 4

WARNING!

Ink in Ink Tanks may be harmful if swallowed. Keep new and used Ink Tanks out of reach of children. Discard empty Ink Tanks immediately.

MAINTENANCE

5. Slide new Ink Tanks (labels up) into their

appropriate color slots [B]. Close three Ink Tank Latches.

6. Click “Continue” on Confirm screen,

then “Refresh Ink Levels” on User Interface screen. Ink colors fill in as

Ink Tanks are installed. If ink colors do not fill in after a few seconds, click “Replace Ink Tanks” again and reinstall Ink Tank(s).

NOTE: If Ink Tank is installed, but Ink Tank indicator still does not refresh, see “Cleaning Ink Tank Contacts” below.

7. When Printer stops processing and all fields in System

Status are black, Printer is ready for use.

8. Close Front Cover.

SECTION 4

MAINTENANCE

Cleaning Ink Tank Contacts

When reinstalling or replacing Ink Tanks, Ink Level indicator in Toolbox may not refresh. This may be due to a dirty Ink Tank Level Prism and/or QA Chip contacts on that Ink Tank(s). Clean contacts as follows:

1. Remove Ink Tank(s).

Open Toolbox. Click “Replace Ink Tanks”. Once “Confirm” window opens, it is safe to remove Ink Tanks.

IMPORTANT: DO NOT press

“Continue” until after you have replaced

Ink Tank(s) and closed Ink Tank Latches.

2. Open Front Cover.

Release Ink Tank Latch(es) [A]. Remove Ink Tank(s) [B] that did not refresh.

3. Clean Ink Level Prism [A] and QA Chip

contacts [B] with a clean, dry, lint-free cloth.

NOTE: You can dampen cloth with distilled water to wipe Prism, but DO NOT get QA Chip contacts wet.

4. Reinstall Ink Tank(s) (labels up),

latch Ink Tank Latch(es) and click

“Continue” on Confirm screen, then “Refresh Ink Levels” on User

Interface screen.

5. Close Front Cover.

SECTION 4

CAUTION

installation. Once unwrapped, delay in installing Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before

installing. Protect Printhead from scratches, dust, fibers, dirt and other contaminants at all times.

MAINTENANCE

Storage

New Ink Tanks should be stored in original packaging and kept away from heat. Opened Ink Tanks should remain in Printer.

Nominal Ink expiration date: 24 months following date of manufacture (ink fill date).

Disposal

Safely dispose of Ink and Ink Tanks in accordance with local/national regulations. Clean up spills with soap and water. Abrasive soap is effective in cleaning ink off your hands.

Cleaning/Replacing Printhead Cartridge

Cleaning

Printhead is cleaned automatically each time Printer is turned on or when “Quick Clean Printhead” button is performed. (Found under Services Tab in Printer Driver or User Interface in Printer Toolbox.) Use “Normal Clean Printhead” and “Full Clean Printhead” to more thoroughly clean Printhead.

If running automated Cleaning buttons doesn’t help improve print quality, Printhead Cartridge can be cleaned manually.

1. Open Top Cover.

2. Release and lift two latches (at same time)

to raise Print Engine Clamshell.

3. Moisten Printhead nozzles using

deionized/distilled water (reference ASTM D5127-90 Type E-II Electronic Grade Water) and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Take care not to damage

copper contacts, metal plate, or gold Printhead surface.

4. Close and latch Print Engine Clamshell.

Generally, when ink supply is adequate and print quality remains poor, or when automated cleaning processes or manually cleaning Printhead has not helped image quality, Printhead should be replaced.

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING RELEASE BUTTON ON PRINTER OR PRINTHEAD RELEASE COMMAND IN PRINTER TOOLBOX.

Replacing Printhead Cartridge

1. Open Toolbox. System Status information appears in upper

left corner of User Interface screen.

SECTION 4

MAINTENANCE

2. Open Top Cover. Press Printhead Latch Release

button [1]. Printer pumps any ink in system back into Ink Tanks. Then Printhead Latch pops open [2].

NOTE: Perform this same function from your computer by clicking “Printhead Release” button in Printer Toolbox.

3. Make sure Printhead Latch is fully opened to retract

ink lines. Remove used Printhead Cartridge by tilting it toward ink lines [3], then carefully lifting it out of Printhead compartment.

SECTION 4 MAINTENANCE

4. [A] Carefully remove

Printhead Cartridge from foil packaging.

Tear at notch or cut end with scissors.

[B] Remove protective plastic cover.

Hold Printhead by handle and unclip cover from

Printhead.

[C] Remove protective strip from Printhead electrical contacts. Once removed, DO NOT allow strip to touch electrical contacts.

[D] Remove protective strip from Printhead Nozzles. Hold Printhead by

handle. Pull strip tab and slowly peel strip from Printhead.

DO NOT pull strip at less than a 45° angle from Printhead surface. DO NOT allow removed strip to touch Printhead Nozzles. NOTE: Keep foil packaging to store/dispose of old Printhead Cartridge.

5. Carefully insert Cartridge into the

compartment at an angle [4], with Printhead surface facing down and Ink Nozzles facing Ink Hoses. Once seated, gently tilt Cartridge back until it snaps into an upright position [5]. DO NOT FORCE Cartridge

into position.

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED.

TO PREVENT DAMAGE TO INK LINES, A STOP LIMITS RAISING CLAMSHELL MORE THAN 60°.

IMPORTANT!

CHECK INK TANKS. PRINTER MAY NOT FULLY REPRIME IF TANKS ARE LESS THAN 1/3 FULL.

6. Wet Printhead Surface. (Ensures

Printhead will prime correctly.)

Open Top Cover. Release and lift two latches (at same time) to raise Print Engine Clamshell.

Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip

located below orange strip.) Close and latch Print Engine Clamshell.

SECTION 4

MAINTENANCE

7. Close Printhead Latch [6]. Printer starts up and

primes ink into Printhead. (May take a few minutes.) Make sure that ink is flowing through hoses. If air bubbles appear, you may have to tap lines or click “Circulate Ink” in Printer Toolbox to purge them.

8. Watch Toolbox screen. Notice that some information is in

red. As Printer circulates ink and primes system these fields should all turn black.

9. When Printer stops processing and all fields in System Status

are black, Printer is ready for use. Close Top Cover.

NOTE: Printer may take up to 12 minutes to set itself up during initial startup. This is normal.

SECTION 4

Storage Temperature Range:

Long Term: 14° F to 86° F (-10° C to 30° C) Short Term: -11° F to 140° F (-25° C to 60° C)

NOTE: Cumulative storage duration above 86° F (30° C)

must not exceed 72 hours.

Humidity Range:

5% to 95% Relative Humidity, non-condensing

Atmospheric Pressure Range:

70 kPa to 106 kPa

Electrostatic Discharge:

8 kV air discharges or 4 kV contact discharges*

*When tested in accordance with IEC 61000-4-2

MAINTENANCE

Printhead Storage

Store and transport cartridge as indicated by “this side up” arrow symbol on packaging.

Cartridge and ink supply must be within operating temperature range before attempting to prime cartridge with ink and starting to print. When stored at temperatures below operating range it may take up to 3 hours for a cartridge in its packaging to reach operating temperature. NOTE: Additional packaging will increase time

needed to reach operating temperature. Storage Life: 12 months from date of manufacture (printed on shipping box).

Printhead Service Life

Projected: 50,000,000 ejections per nozzle. Printhead has a total of 70,400 nozzles (14,080 per color

channel.) Since printing does not use the entire length of Printhead, some nozzles do not fire as often. The most often used Nozzles will degrade more quickly. Noticing effects of failing nozzles depends partly on relative position of those nozzles to each other. In simple terms, the number of images printed and the amount of ink that will pass through printhead prior to printhead degradation will depend on the make-up of the images printed, operating environment, servicing, media characteristics (including cleanliness) and other factors.

M-Series Printhead Return Policy

Limited Printhead Replacement Policy: M-Series Printheads are manufactured to be free from defects in

materials and workmanship. However, should an M-Series Printhead display an obvious defect or exhibit a significant degradation of print quality prematurely, the Printhead may be returned for replacement.

Returns for these conditions can be made:

 Up to 12 months after the shipping date from Astro Machine Corp. and  The Printhead's “Total pages printed” = 40,000 or fewer pages (at 15% page coverage), whichever

comes first.

This return policy excludes damage due to mishandling, tampering or misuse, improper storage or transport, or material incompatibility*.

*See “Printhead Installation” and “Replacement” sections of this manual.

Ink Channels Printout

Return Procedure:

1. Make sure Printer is powered up and connected via

USB or network. To check Printhead Page count:

Open “Diagnostics” screen in the computer's Toolbox. Select “Upload Debug Log”. Open and print the file [A] to include with your return.

SECTION 4

MAINTENANCE

2. Open Printer Toolbox. Open Diagnostics

page and click Print Ink Channels button.

3. Remove Printhead Cartridge from Printer per replacement instructions

found in Operator's Manual.

4. Snap Printhead back into orange plastic protective cover it was shipped

in. IMPORTANT! Make sure all foam pads that came with

protective cover are installed and in place (two versions shown in images at right).

5. Reseal Printhead and Cover in a plastic bag (reuse and reseal original

packaging if possible).

6. Place Printhead, Printhead Page Count printout and Ink Channels printout

in a shipping box. Remember to include your company name, contact information and return address as well.

7. Return package to your Astro Dealer.

SECTION 4

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS POWER BUTTON ON CONTROL PANEL.

2. WAIT FOR PRINTER TO STOP PROCESSING.

3. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

MAINTENANCE

Replacing Service Station

Service Station (located above Ink Tank Station) cleans Printhead Cartridge of excess ink and debris, keeps Printhead hydrated and protected when not in use, captures ink used to keep nozzles clear, and acts as a base to support media during printing. It is designed to provide a long service life. However, should it need to be cleaned, serviced or replaced, follow these steps to remove it.

1. Open Front Cover (hinged at bottom).

Open Top Cover. Release two latches and open Print

Engine Clamshell. Service Station will not fully eject with Clamshell closed.

2. Open Printer Toolbox. Click

“Eject Service Station”. Once Printer pushes Service Station out, turn Printer OFF.

TURN PRINTER POWER OFF.

CAUTION

MAKE SURE LATCHES ON WIPER ROLLER ARE FULLY LOCKED BEFORE INSTALLING SERVICE STATION.

3. Carefully slide Service Station out of Service Station

port. NOTE: DO NOT pull Service Station all the

way out until you disconnect Ribbon Cable. USEFUL TIP: Place an absorbent towel under

Service Station before you remove it to catch any drips or leaks.

4. Disconnect Ribbon Cable. Slide Latch open on

Service Station Circuit Board to release Ribbon Cable. Remove Service Station.

SECTION 4

MAINTENANCE

5. Carefully unwrap new Service Station.

NOTE: Loose parts may fall out. Keep roller side up when removing packaging.

SECTION 4 MAINTENANCE

6. Slide Latch open on Service Station Circuit Board.

7. [1] Plug Ribbon Connector (blue side up) into

space under Latch.

[2] Close Latch.

8. [1] Slide Service Station into Service Station port until it touches bar. Align with tracks along

sides and Guide on Service Station dock floor.

[2] Look down through Top Cover to make sure Service Station is aligned with bar. IMPORTANT! Service Station must be perfectly aligned with bar to prevent misalignment

and operating problems.

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED.

9. GENTLY push Service Station while

turning large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station Roller and pull it in. Once Service Station starts moving, stop turning gear.

10. Power up unit, then click

“Install Service Station” in Printer Toolbox to pull Service Station in.

SECTION 4

MAINTENANCE

NOTE: Make sure wick hanging below Service Station is inside plastic trough in Ink Tank Station to prevent ink seepage.

NOTE: Service Station should operate smoothly. If it binds, chatters or grinds, reinstall Service Station. Lubricate Side Tracks and Guide if necessary.

11. Close Clamshell Cover.

Close Front Cover.

SECTION 4 MAINTENANCE

Replacing Ink Waste Tray

Ink Waste Tray soaks up any excess ink that may drip from Print Engine during operation. After a period of time it may become saturated and need replacement.

1. Open Front Cover.

2. Push in on Tabs to release Ink Waste Tray

and remove it from unit.

3. Replace with a new Ink Waste Tray.

Replacing Sheet Separators

Sheet Separators ensure separation of media as it is fed into Printer. If you experience double sheet feeding or other feed issues, Separators may be worn and need replacing.

Replacement is not difficult:

1. Turn Printer OFF and unplug it and

from power source.

2. Open Feed Roller Assembly.

Loosen two thumbscrews [A] and slide latches back [arrows]. Then open Feed Roller Assembly [B].

3. Remove locking screws on

Separators [C].

4. Install a new Separator and reinstall

mounting screw. Repeat for each Separator. DO NOT overtighten screw to prevent distorting or damaging Separator.

MAINTENANCE

CAUTION

DO NOT BEND, PINCH OR CUT INK LINES LOCATED DIRECTLY IN FRONT OF ASSEMBLY.

Jams in Printer

If a jam occurs, STOP the Printer. Some possible causes for jamming are:

1. Feeding more than one piece of media (double-feeding).

2. Damaged media, such as dog-eared (turned down corners).

3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements

for automated feeding is acceptable in the Printer.

Removing Jammed Media

Clearing a jam depends on where jam occurred. Feed Section: Open Feed Roller Assembly.

Loosen two thumbscrews [A] and slide latches back

[arrows]. Open Feed Roller Assembly [B]. Hold Down Media Bracket Assembly:

Release Media Bracket Assembly by opening Latch [C]. Slide Assembly toward Control Panel [D]. Carefully lift Assembly up [E]. Remove jammed media. Reinstall Assembly.

SECTION 4

NOTE: Make sure Assembly is correctly reinstalled and aligned before starting to print. Assembly should sit flat on transport area surface.

SECTION 4

CAUTION

HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW CLAMSHELL TO DROP OR SLAM CLOSED.

TO PREVENT DAMAGE TO INK LINES, A STOP LIMITS RAISING CLAMSHELL MORE THAN 60°.

Unlatch Print Engine Clamshell

Raise Print Engine Clamshell

MAINTENANCE

Print Engine Area: Open Top Cover. Release and lift two latches [B] (one on each side of Print Engine Clamshell) at same time to raise Print Engine Clamshell [C]. Clear jam, then carefully lower and relatch Print Engine Clamshell. Close Top Cover.

TIP: In some cases, you may have to clear entire paper path (Feed Section, Hold Down Media Bracket Assembly and Print Engine area) before Printer will resume printing.

Misfeeds

Misfeeds can be corrected by readjusting Sheet Separators to media or replacing them. See “Replacing Sheet Separators” on previous page.

SECTION 4

WARNING!

PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT MACHINE FROM ITS POWER SOURCE!

DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT.

CAUTION

NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO PRINTER. EXCESS LIQUID COULD HARM ELECTRONIC PARTS. DAMPEN A LINT-FREE CLOTH WITH THE CLEANER AND APPLY IT TO PARTS TO BE CLEANED.

CAUTION

USE ONLY DEIONIZED/DISTILLED WATER TO CLEAN PRINT ENGINE COMPONENTS. AVOID CONTAMINATING PRINTHEAD WITH CLEANERS, LUBRICANTS OR OTHER CHEMICALS.

MAINTENANCE

Cleaning

Clean Printer regularly to remove accumulated paper dust and ink. Depending on types of media run, paper dust may accumulate inside Printer and on Transport.

1. Turn Printer OFF and unplug it from power receptacle. Then open or remove Covers.

2. Interior: Use a vacuum with a soft brush attachment or a can of compressed air to help loosen

dust particles. NOTE: Be careful around ink tray and capping station in Print Engine area as accumulated ink may splash onto other parts of Printer. Take care not to damage PC Boards or electrical wiring.

3. Exterior: Wipe clean with a lint-free cloth using any standard nonabrasive household cleaner that

does not contain plastic-harming solvents.

Feed Rollers and Forwarding Rollers

Feed and Forwarding Rollers can become glazed with paper lint and ink from media. Clean regularly with a mild abrasive household cleaner on a damp lint-free cloth.

NOTE: Avoid using solvents on Rubber Rollers.

Print Engine

Areas in Print Engine can become glazed with a buildup of dust, paper lint and accumulated ink and have to be cleaned regularly. Open Top Cover. Open Clamshell Assembly by releasing two latches. Use a vacuum to pick up any loose debris.

NOTE: Be careful around Ink Tray and Capping Station in Print Engine area as accumulated ink may splash onto other parts of Printer. Take care not to damage PC Boards or electrical wiring.

SECTION 4 MAINTENANCE

[A] Grit Rollers: Clean as needed by moistening a small hard-bristled brush or toothbrush with distilled water. DO NOT use anything other than distilled water to clean Rollers.

[B] Media Sensors: Paper lint and dust may build up on Media Sensors. Use a can of compressed air or a damp (not wet) foam or lint-free cotton swab to gently swab Sensors. Take care not to drip water into Circuit Boards. Use a clean, dry swab to dab surfaces dry. Remember to wipe clear panel over Sensor Receiver in upper Printhead Assembly (see inset).

[C] Capping Station Seal and Squeegee. Clean as needed with distilled water on a damp, lint-free cloth. Be careful not to splash or drip ink on other parts of Printer.

[D] Printing Platen. Wipe with distilled water on a damp, lint-free cloth. Pat dry with a lint-free cloth.

Cleaning Ink Revolver Couplings

1. First Deprime system and remove

Printhead Cartridge.

2. Moisten a foam swab in distilled water.

3. Insert swab into one of the ink channels and

rotate to clean.

4. Use a new swab for each remaining ink

channel until all 10 openings are clean. (5 on each side.)

SECTION 4

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING RELEASE BUTTON ON PRINTER OR PRINTHEAD RELEASE COMMAND IN PRINTER TOOLBOX.

MAINTENANCE

Shipping or Transporting Printer

If you have to ship or transport Printer for any reason, unit will have to be prepared. Once Printer is prepared, carefully package Printer, Printhead Cartridge, Service Station and Ink Tanks in their original packaging.

Deprime System

1. Depriming forces all of

ink to return to Ink Tanks. Do this by accessing Toolbox User Interface screen and clicking

“System Deprime”.

Remove Printhead Cartridge

1. Open Top Cover. Press Printhead Latch Release

button [1]. Printer pumps any ink in system back into Tanks. Then Printhead Latch pops open [2].

NOTE: Perform this same function from your computer by clicking Printhead Release button in Printer Toolbox.

2. Make sure Printhead Latch is fully opened to retract

ink lines. Remove Printhead Cartridge by tilting it toward ink lines [3], then carefully lift it out of Printhead Compartment.

3. Pack Printhead Cartridge area with absorbent towels to catch any ink drips or spills.

Carefully pack Cartridge using original packaging.

SECTION 4

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS POWER BUTTON ON CONTROL PANEL.

2. WAIT FOR PRINTER TO STOP PROCESSING.

3. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

MAINTENANCE

Remove Service Station

1. Open Front Cover (hinged at bottom).

Open Top Cover. Release two latches and open Print Engine

Clamshell. Service Station will not fully eject with Clamshell closed.

2. Open Printer Toolbox.

Click “Eject Service Station”. Once Printer pushes Service Station out, turn Printer OFF.

TURN PRINTER POWER OFF.

3. Carefully slide Service Station out of Service Station port.

NOTE: DO NOT pull Service Station all the way out until you disconnect Ribbon Cable.

USEFUL TIP: Place an absorbent towel under Service

Station before you remove it to catch any drips or leaks.

4. Disconnect Ribbon Cable. Slide Latch open on

Service Station Circuit Board to release Ribbon Cable.

Remove Service Station.

Remove Ink Tanks

SECTION 4

MAINTENANCE

1. Open Front Cover (hinged at bottom).

Unlatch three Locks [A] and pull Ink Tank(s) out of Printer.

2. Carefully package Ink Tanks in

original packaging. IMPORTANT: Make sure ink seals on Ink Tanks are face up to prevent leakage.

3. Pack Ink Tank bays with absorbent towels to catch any ink drips or spills.

SECTION 5

CONDITION

PROBLEM

SOLUTION

Missing parts of letters or text.

Air and bubbles blocking Nozzles.

Clean Printhead using recirculation, priming or cycles of depriming and priming found in Driver or Toolbox.

Rehydrate Printhead using distilled water and a wet, clean, lint-free cloth.

Bubbles often disappear with Printer use.

Print shows regularly missing or misdirected nozzles or ink color mixing.

Debris on Printhead.

Perform startup routine. Clean Printhead using

Cleaning Levels in Driver or Toolbox.

Wipe Printhead with distilled water and a wet, clean, lintfree cloth.

Replace Printhead.

Ink mixing – Mixed or muddy colors.

Causes: Ink flooding, air in

Printhead or a dirty Printhead.

Clean Printhead using Cleaning Levels in Driver or Toolbox. Wipe Printhead with distilled water and a wet, clean, lintfree cloth.

No print or crisp blocks of missing drops.

Electrical failure or poor electrical connection.

Reseat Printhead. Replace Printhead.

System will not reprime ink after replacing Printhead Cartridge.

Printhead nozzles dry.

Ink Tanks may be 1/3 full or less.

Wipe Printhead with distilled water and a wet, clean, lintfree cloth.

Replace Ink Tanks.

WARNING!

DO NOT REMOVE SIDE COVERS OF PRINTER!

HIGH VOLTAGES PRESENT BEHIND THE COVERS!

TROUBLESHOOTING

SECTION 5 – Troubleshooting Guide

Troubleshooting Guides are provided to assist you in solving any problems that might occur with Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem.

MemjetTM Printhead

CONDITION

PROBLEM

SOLUTION

Ink Tank installed, no Ink Level indication in Toolbox

Ink Tank contacts dirty, preventing Printer/Ink Tank communication.

Remove Ink Tank(s). Clean prism and QA Chip contacts, see Maintenance, Cleaning Ink Tank Contacts.

Extra lines; losing data

Database problem.

Check data in database program.

Improper output (address information out of order, misfeeding, etc.)

Wrong interface settings.

Static electricity.

Dirty Media Sensor.

Check software or database on PC.

Close software, then turn Printer OFF and ON.

Clean Media Sensor.

Media jams

Double feeding.

Media is curled or bent. Media is too thin.

Check Sheet Separators for wear, replace as necessary. Clear jam from Feed section, Feed Transport area or Print Engine. See

Maintenance, Removing Jammed Media.

Uncurl media. Minimum thickness for

media is 0.004".

No communication

Improper cabling / connector.

Unit not receiving power.

Use proper USB cable (see Operator Manual.)

Check plug connections, ON/OFF button and fuse on back panel.

Print too light or missing character dots

Clogged or dirty Printhead. Running out of ink.

Check Printhead. Check Ink Tanks.

Blurry address

Image is not sharp.

Clean Printhead using Cleaning Levels in Driver or Toolbox.

Clean Printhead using distilled water and a wet, clean, lint-free cloth.

Feeding problems

Double sheets. Misfeeds.

Adjust Sheet Separators.

Job is sent to print but does not print.

Printer not turned ON. Printer not connected to

computer. Media Sensor is covered in

Print Engine.

Check that Printer is ON. Connect printer cable to

computer and resend job. Open Print Engine and

remove media.

Printer

SECTION 5

TROUBLESHOOTING

SECTION 5

MESSAGE

SOLUTION

Cleaning in Progress

Wait until message disappears. Printer will start printing your job once cleaning process is complete.

Excessive Tilt Error

See details under “Toolbox System Status Messages” section.

Incompatible Printhead

Remove and reinsert your Printhead Cartridge. Replace Printhead. Printhead Cartridges must be purchased from authorized supplier for this printer model.

Incorrect … Ink Tank

Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this printer model.

…. Ink Low

Example: Black Ink Low

Reorder Ink.

…. Out of Ink

Example: Cyan Ink Out

Replace empty Ink Tank.

Load Paper

Out of Paper. Load paper into Printer and press PAPER button to resume printing.

Mechanical Jam

Check for and remove obstruction, then press PAPER button to resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Missing Printhead

Remove Printhead Cartridge. Check/clean electrical contacts. Reinsert Printhead. Replace Printhead. If problem persists contact technical support.

Multiple Inks Low

Reorder Ink.

Multiple Ink Tanks Out

Replace empty Ink Tanks.

Multiple Ink Tanks are missing

Insert missing Ink Tanks. Clean electrical contacts and reseat Ink Tanks.

Multiple Unauthorized Ink Tanks

Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this printer model.

Paper Jam

Remove jammed media. Check for proper feed setup then press PAPER button to resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Printhead Latch Open

Ensure that Printhead Cartridge has been inserted properly then close Printhead Latch so it locks.

Print Zone Assembly (Clamshell) Open

Check to be sure Clamshell is completely closed and latched. Make sure Print Engine Latches are secure.

The … Ink Tank is

missing

Insert missing Ink Tank. Clean electrical contacts and reseat Ink Tank.

Unauthorized … Ink

Tank Installed

Ink Tanks must be purchased from authorized supplier for this printer model.

Unauthorized Printhead

Printhead Cartridges must be purchased from authorized supplier for this printer model.

TROUBLESHOOTING

Errors and Warnings

Printer Alert Window Messages

Messages sent from Driver and displayed on PC screen in a small popup window.

SYSTEM STATUS

SOURCE

SOLUTION

Out of Paper Media is not reaching

Print Engine. Hesitation in media feed.

Load media into Printer and press PAPER button to resume printing.

If media is present; check/adjust Guides and Separators.

Paper Jam When “Out of Paper”

error is shown in combination with

“Uncapped

Printhead” or “Clamshell open”

error, a paper jam is indicated.

See below

Paper/Media jam detected.

Printer has detected that one (or both) Media Sensors are blocked (interrupted).

Carefully remove jammed media from Printer and close Print Engine. System Status message in red should go away.

Toolbox “Paperpath” line should change to:

Paperpath: Entry: No Exit: No After jam is cleared, you can:

Press PAPER to resume printing.

Press CANCEL to cancel job then manually clear t job from computer’s print queue.

Media thickness problem detected.

Indicates one or more single sheets stuck together and fed through Printer.

Remove stuck together media from Printer. Press PAPER to resume printing.

Indicates that “Clamshell” is open.

Sensor cable unplugged P202.

Verify that Clamshell is closed and securely latched on both sides. Make sure that Clamshell switch (located on opposite side) is activated by Clamshell Lever.

Use Scan Sensors in Toolbox to check that Clamshell switch is functioning.

DATA_PATH_UNDERRUN

Media is not moving from Entry Sensor to Exit Sensor within a specified time.

Possible issue with format or orientation of job being sent.

Dirty Encoder Wheel.

Check/clean Transport Rollers. Check/clean Sensors.

Try changing orientation setting in software/driver or setting a different media size.

Check/clean Encoder Wheel. If problem persists contact

technical support.

Toolbox System Status Messages

Displayed in red in Printer Toolbox. (Valid for printers with firmware version 20130820 or higher installed.)

SECTION 5

TROUBLESHOOTING

SECTION 5

SYSTEM STATUS

SOURCE

SOLUTION

INK _LOW

X = Color. One or more Ink

Tanks are low on ink.

Ink Tank replacement will be necessary soon. Reorder Ink.

X = Color. One or more Ink

Tanks are out of ink.

Replace empty Ink Tank(s), using “Replace Ink Tanks” command from EWS.

Verify that Ink Tanks are seated firmly and latches are fully closed.

Clear error using “Refresh Ink Levels” command in Toolbox or

just press PAPER to refresh ink levels and continue printing.

Machine is performing a maintenance procedure.

No action required.

Ink Tank is missing or not recognized (obtained from an unauthorized reseller).

If correct ink, check contacts.

Insert missing Ink Tank or pop Ink Tank in and out to improve connection.

Clear error using “Refresh Ink Levels” command in Toolbox or just press PAPER to refresh ink levels and continue printing.

Printer is not level*.

Printer’s electronics

have detected that Print Engine is too far out of level.

Tilt Sensor needs to be recalibrated.

P2005 unplugged.

*NOTE: Tilt should be less than ±2 degrees. If Tilt warning indicates more than ±2 degrees FB or LR, (even if Printer continues to run) Printer must be leveled again to prevent damage or print issues.

Make sure that Printer is placed on level surface. Failure to do so may result in severe ink mixing and cause an inaccurate ink level reading in Ink Tanks.

If just powered on, wait a few minutes; error may clear by itself. Once Tilt Level drops to 1.99 or less, clear error using “Clear Error” feature in Toolbox.

Make sure Printer is placed on a sturdy, level worktable. DO NOT move Printer while power is on.

If Tilt Level is 1.99 or less, you can clear this error using “Clear Error” feature in M Series Toolbox.

Contact technical support person to have them check level and possibly “Zero” Tilt Sensor.

TROUBLESHOOTING

Toolbox System Status Messages (Continued)

SYSTEM STATUS

SOURCE

SOLUTION

Mechanical error One of Printer's

mechanical components was not properly registered at expected position.

Mechanical failure or Sensor failure.

Visually inspect component stated as a “Reason” for failure.

Using Scan Sensors page in Toolbox, perform toggle test on Sensor responsible for registration of failed mechanical component position.

Lifter Arm Sensor is dirty or damaged, Lifter Motor Cable is unplugged, operator's side Lifting Arm is damaged, or Lifting Arm mechanism is stuck.

Dual Pinch Valve problem: Check Sensor board connector and flag/sensors alignment. Check Valve motor connector. Check P2005 cable on MPCA.

At this point, this error may represent an Ink Pump error, since there is no return signal from pump and therefore, a separate message describing an Ink Pump error.

Data Cables unplugged, dirty Printhead contacts, dirty PPCA contacts.

Check data cables (P250, P260), clean Printhead contacts, and/or clean PPCA contacts.

Service Station is ejected, Service Station position sensors are damaged or malfunctioning.

Check Service Station position. Using Scan Sensors page in Toolbox, perform toggle test on the two Sensors responsible for registration of Service Station position.

Printhead missing and one or more of the Ink Tanks are missing, When this error occurs, Multiple EWS monitoring is disabled.

Install Printhead. Install Ink Tanks.

Toolbox System Status Messages (Continued)

SECTION 5

TROUBLESHOOTING

SECTION 5

SYSTEM STATUS

SOURCE

SOLUTION

Printhead missing and one or more of the Ink Tanks are missing. When this error occurs, Multiple EWS monitoring is disabled.

Install Printhead. Install Ink Tanks.

No Printhead installed or Printhead not making proper connections.

J2001 cable unplugged.

Printhead Latch is open.

If Printer was just powered on, wait a minute; error may clear by itself.

Install Printhead Cartridge. Remove and reinstall Printhead. Replace Printhead. Refer to

appropriate sections in this manual for removing and installing Printhead Cartridge.

PRINTHEAD_UNPRIMED

Printhead priming process has failed.

If Printer was just powered on, wait a minute; error may clear by itself.

Remove Printhead Cartridge, wet print nozzles using deionized or distilled water and reinstall Printhead Cartridge. Refer to appropriate sections in this manual for removing and installing Printhead Cartridge. If you continue to have trouble priming Printhead; check for kinked or pinched color tubes.

MECH_CANCELPAGE

Job was cancelled by user pressing the CANCEL button.

Job was interrupted by

“Clamshell” being

momentarily opened.

Wait until print job has cleared from Printer. Then manually

clear job from computer’s print

queue. Then send new print job.

Check to be sure “Clamshell” is

securely latched, then press “Clear Error” button to continue. If problem persists, contact service support.

TROUBLESHOOTING

Toolbox System Status Messages (Continued)

SYSTEM STATUS

SOURCE

SOLUTION

WIPER OVERTEMP

Wiper Motor is overheated due to performing a Wiper Transfer (removing

excess ink off Service Station Wiper) too

often or for multiple or extended periods. Printer will continue maintenance after Wiper Motor cools down. Message will disappear once the temperature returns to operating range.

Wait for Wiper Motor to cool down, Printer will automatically

resume operation. NOTE: If running a number of short jobs or jobs on smaller media, reset the Mid-Job Servicing interval to a higher number of pages.

WIPER ERROR

Wiper Roller is not turning. This can be due to:

1. White flex cable is dirty, broken or not connected.

2. Wiper Module (motor) failure.

3. DPCA failed at J17 terminal.

1. Check white flex cable and connections.

2. Replace Wiper Module.

3. Check and/or replace DPCA board.

Toolbox System Status Messages (Continued)

SECTION 5

TROUBLESHOOTING

PRINT RESOLUTION

Best: 1600 x 1600 DPI Normal: 1600 x 800 DPI

SPEED (color or mono)

Up to 3600 letter size pages per hour

PRINT AREA

8.5" x 30" (215 mm x 762 mm)

MEDIA SIZE

Minimum: 3" x 4.2" (76 mm x 107 mm) Maximum: 9" x 14.5" (228 mm x 368 mm)

MEDIA THICKNESS

Minimum: 0.004" (0.1 mm) Maximum: 0.020" (0.5 mm)

FEEDER CAPACITY

5,000 Single sheets (10 reams)

DUTY CYCLE

350,000 per month

SOFTWARE

WindowsTM Printer Drivers for WindowsTM 8, 8.1, 10.

RIP available

INK

Water-based ink. 5 individual 250 ml ink tanks (CMYKK)

PRINT CARTRIDGE

Memjet® Replaceable Printhead

PC INTERFACE

USB 2.0

NETWORK INTERFACE

Ethernet Port

ACCESSORY INTERFACE

Port for connecting optional High Capacity Motorized Receiving Tray

ELECTRICAL

110 VAC, 50/60 Hz (220-240 VAC, 50/60 Hz available)

DIMENSIONS

20.5" W x 33" L x 37" H (52 cm x 84 cm x 94 cm)

WEIGHT

175 lbs. (79 kg)

SUPPLIES

Black Ink Tank

123-2412

Cyan Ink Tank

123-2413

Magenta Ink Tank

123-2414

Yellow Ink Tank

123-2415

OPTIONAL HARDWARE

High Capacity Receiving Tray/Stacker

RTS

APPENDICES

Appendix A – Specifications

All Specifications Subject To Change Without Notice

Appendix B – Supplies and Optional Hardware

The following supply items and optional hardware are available from your Astro Machine Distributor:

Index

9" x 14.5" Paper Setup ...................................... 31

Adjustable Media Guide ..................................... 2

Adjustable Media Supports ................................ 2

Cancel Button ................................................. 1, 6

Cartridge, Printhead ............................................ 3

Choose Location ................................................. 9

Clamshell Latches .............................................. 3

Cleaning

Ink Revolvers .............................................. 64

Ink Tank Contacts ....................................... 49

Print Engine ................................................ 63

Printer ......................................................... 63

Printhead ..................................................... 50

Rollers ......................................................... 63

Color Tab, Printer Driver .............................. 36

Connection

Computer .................................................... 12

Network .................................................. 2, 12

Printer ......................................................... 12

Receiving Tray............................................ 26

USB .................................................. 2, 12, 14

Control Panel

Cancel Button ............................................... 6

Feed Table .................................................... 8

Feed Table Buttons ....................................... 1

LED Chart Cutouts ..................................... 81

Paper Button ................................................. 6

Power Button ................................................ 6

Printer ........................................................... 6

Printer Buttons .............................................. 1

Receiving Tray.............................................. 5

Control Panel Button Functions ......................... 6

Date and Time, Toolbox ................................... 44

Diagnostics, Toolbox ........................................ 42

Disposal

Ink Tanks .................................................... 50

Error Messages ................................................. 70

Feed Rollers ........................................................ 2

Feed Setup ........................................................ 28

Feed Table ......................................................... 2

Control Panel Buttons .................................. 1

Control Panel ................................................ 8

Feed Table Light Indicators ................................ 8

INDEX

Firmware Download ........................................ 41

Firmware, Updating ......................................... 46

Front Cover ........................................................ 1

Fuse

Printer .......................................................... 2

Receiving Tray ............................................. 5

General Tab ..................................................... 33

Import/Export Tab, Printer Driver ................... 36

Indicators, Control Panel Button ....................... 6

Ink Revolver Couplings ..................................... 3

Ink Revolvers ................................................... 64

Ink Tanks ......................................................... 4

Cleaning Contacts ...................................... 49

Disposal ..................................................... 50

Installing .................................................... 20

Latches ................................ ......................... 4

Remove/Replace ...................................47, 67

Storage ....................................................... 50

Ink Usage, Toolbox ......................................... 43

Ink Waste Tray .............................................4, 60

Installing

Ink Tanks ................................................... 20

Printer Driver ............................................. 13

Printer Driver Over USB ........................... 13

Printer Driver, Network Version A ............ 15

Printer Driver, Network Version B ............ 18

Printhead .................................................... 22

Interface Port

Motorized Receiving Tray ........................... 5

Printer .......................................................... 2

Jams in Printer ................................................. 61

Job Setup in MS Word ..................................... 31

Latches

Clamshell ..................................................... 3

Ink Tank ....................................................... 4

Printhead ...................................................... 3

Layout Tab ....................................................... 34

Leveling the Printer ......................................... 10

Location, Choose ............................................... 9

Maintenance .................................................... 47

Maintenance Schedule ..................................... 80

Media Guide .................................................... 25

Media Profiles Chart ........................................ 34

INDEX

Minimum Requirements, System ..................... 13

Misfeeds ........................................................... 62

MS Word .......................................................... 31

Network Connection ..................................... 2, 12

Network Settings, Toolbox ............................... 44

Operating Printer .............................................. 31

Optional Hardware ........................................... 76

Package Contents ............................................... 9

Paper Button ................................................... 1, 6

Paper Media Guide ............................................. 2

Power Button .................................................. 1, 6

Power Connection .............................................. 2

Power Switch

Printer ........................................................... 2

Receiving Tray.............................................. 5

Print Engine

Cleaning ...................................................... 63

Ink Revolvers .............................................. 64

Print Ink Channels ........................................ 3

Printhead Release Button .............................. 3

Service Station .............................................. 4

Printer

Cleaning ...................................................... 63

Connection .................................................. 12

Control Panel ................................................ 6

Control Panel Buttons ................................... 1

Control Panel LED Cutouts ........................ 81

Feed Rollers .................................................. 2

Feed Table .................................................... 2

Fuse, Main .................................................... 2

Interface Port ................................................ 2

Jams ............................................................ 61

Leveling ...................................................... 10

Main Power Switch ....................................... 2

Maintenance ................................................ 47

Media Profiles Chart ................................... 34

MediaGuide ................................................ 25

Operating .................................................... 31

Optional Hardware ...................................... 76

Receptacle, Power ......................................... 2

Service Station Transport Tab .................... 11

Setup ............................................................. 9

Sheet Separators............................................ 2

Shipping/Transporting ................................ 65

Specifications .............................................. 76

Storage Compartment ................................... 1

Supplies ...................................................... 76

Troubleshooting .......................................... 69

Unpacking ..................................................... 9

Updating Firmware ..................................... 46

Printer Driver

Color Tab ................................................... 36

General Tab................................................ 33

Import/Export Tab ..................................... 36

Installing .................................................... 13

Layout Tab ................................................. 34

Network Install, Version A ........................ 15

Network Install, Version B ........................ 18

Properties ................................................... 33

Services Tab ............................................... 37

USB Install ................................................. 13

Printer Toolbox

Date and Time ............................................ 44

Diagnostics ................................................ 42

Ink Usage ................................................... 43

Service Menu ............................................. 45

System Settings .......................................... 44

User Interface ............................................. 38

Using .......................................................... 38

Printhead .......................................................... 3

Cleaning ..................................................... 50

Installing .................................................... 22

Latch ............................................................ 3

Remove/Replace ...................................50, 65

Return Policy ............................................. 54

Return Procedure ....................................... 55

Service Life ................................................ 54

Storage ....................................................... 54

Troubleshooting ......................................... 68

Receiving Tray

Connecting ................................................. 26

Control Panel ............................................... 5

Fuse .............................................................. 5

Interface Port................................................ 5

Power Switch ............................................... 5

Receptacle, Power ............................................. 2

Remove/Replace

Ink Tanks ..............................................47, 67

Media Guide .............................................. 25

Printer Jams................................................ 61

Printhead ...............................................50, 65

Service Station ......................................56, 66

Service Station Tab .................................... 11

Sheet Separators ......................................... 60

Rollers, Cleaning ............................................. 63

Schedule, Maintenance .................................... 80

Service Life

Printhead .................................................... 54

Service Menu, Toolbox ................................... 45

Service Station ................................................. 4

Remove/Replace ...................................56, 66

Transport Tab ............................................. 11

INDEX

Services Tab ..................................................... 37

Setup

9" x 14.5" Paper Setup ................................ 31

Feed ............................................................ 28

MS Word .................................................... 31

Network Settings ........................................ 44

Printer ........................................................... 9

Sheet Separators ............................................... 2

Remove/Replace ......................................... 60

Shipping/Transporting Printer .......................... 65

Specifications, Printer ....................................... 76

Storage

Ink Tanks .................................................... 50

Printhead ..................................................... 54

Storage Compartment ................................ ......... 1

Supplies, Printer ............................................... 76

Supports, Adjustable Media ............................... 2

System Requirements, Minimum ..................... 13

System Settings, Toolbox ................................. 44

Top Cover ........................................................... 1

Troubleshooting .............................................. 68

Errors and Warnings ................................... 70

Printer ......................................................... 69

Printhead ..................................................... 68

Unpacking .......................................................... 9

USB Port ................................................ 2, 12, 14

User Interface, Toolbox .................................... 38

Using Printer Toolbox ...................................... 38

Warning Messages ........................................... 70

COMPONENTS/TASKS

MAINTENANCE TYPE

DAILY

BI-WEEKLY

MONTHLY

YEARLY

NEEDED

PERFORMED BY OPERATOR

Printhead (Manual Wiping)

WIPE

Ink Revolver Couplings and Connections: Inspection/Cleaning

EVERY

PRINTHEAD

REMOVAL

Residue and Debris Removal

CLEAN

Optical Sensors (Media Path)

CLEAN

Wiper Assembly: Inspection

INSPECT

Grit Rollers (Media Path)

INSPECT

CLEAN

Ink Tank Latches/Ink Bay

INSPECT

Ink Tubing, Couplings, Components

INSPECT

Ink Waste Tray

INSPECT

REPLACE

Lift Motor Gear

INSPECT

PERFORMED BY SERVICE TECHNICIAN

Lubrication

APPLY

Pen Driver PCA Contacts: Cleaning

EVERY

PRINTHEAD

REMOVAL

Moving Parts/Motor

TEST

Service Station Sled Assembly

CLEAN

Wiper Assembly: Cleaning

CLEAN

WARNING!

ALWAYS POWER DOWN PRINTER BEFORE CONNECTING OR DISCONNECTING ANY WIRING HARNESSES OR CABLE CONNECTIONS TO AVOID SERIOUS SHOCK OR INJURY.

CAUTION

 ALWAYS USE APPROPRIATE PERSONAL PROTECTION EQUIPMENT (PPE).  USE ELECTROSTATIC DISCHARGE (ESD) PROTECTION WHEN MAINTAINING EQUIPMENT.

 DISPOSE OF ALL MAINTENANCE WASTE IN ACCORDANCE WITH LOCAL REGULATIONS.

PRINTER MAINTENANCE SCHEDULE

General, periodic maintenance is needed to keep Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance.

Maintenance Supplies & Equipment: Flashlight, small telescoping mirror, hard-bristled toothbrush or equivalent, powder-free nitrile gloves, protective clothing and eyewear, small flathead screwdriver, tweezers, vacuum with wand, deionized distilled water, Super Lube 21030 synthetic grease (or equivalent), Loctite 38650 copper anti-seize (or equivalent), can of compressed air, foam or lint-free cotton swabs, lintfree wipes, disposable shop towels.

Control Panel LED Sequences

Print and cut out this chart to mount on printer if desired. Suggested location: Top Cover. See next page for Feed Table LED Chart.

Feed Table Status Light Indicator Chart

Elk Grove Village, IL 60007

03/29/2018

Part Number: 200-M2 REV. G

Astro Machine AstroJet M2 Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual