Astro Machine AstroJet M1 Operator's Manual

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AstroJet M1

COLOR PAGE

PRINTER

OPERATOR

MANUAL

ASTRO MACHINE CORP.

630 Lively Blvd.

Elk Grove Village, IL 60007

Phone: (847) 364-6363

Fax: (847) 364-9898

www.astromachine.com

SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE ASTROJET M1 PRINTER.

BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:

 Keep hands, hair, and clothing clear of rollers and other moving parts.

 Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure

machine mechanisms come to a stop.

 Always turn off the machine before making adjustments, cleaning the machine, or performing any

maintenance covered in this manual.

 The power cord and power supply supplied with the machine should be plugged into a properly

grounded wall outlet located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire.

 The power cord and wall plug is the primary means of disconnecting the machine from the power

supply.

 DO NOT use an adapter plug on the line cord or wall outlet.

 DO NOT remove the ground pin from the line cord.

 DO NOT route the power cord over sharp edges or trap between furniture.

 Avoid using wall outlets that are controlled by wall switches or shared with other equipment.

 Make sure there is no strain on the power cord caused by jamming between the equipment, walls or

furniture.

 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified

service representative. Report any damage of covers to your service representative.

 This machine requires periodic maintenance. Contact your authorized service representative for

required service schedules.

 To prevent overheating, do not cover the vent openings.

 Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Astro Machine Corp., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Astro Machine Corp. nor any of its agents or employees shall be responsible for any inaccuracies contained herein.

AstroJetTM is a registered trademark of Astro Machine Corp. MemjetTM is a registered trademark.

All other trademarks are the property of their respective holders.

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS

Table of Contents

Section 1 – Getting Acquainted 1

Front View Rear View Control Panel Button/LED Indicators

Section 2 – Installing the Printer 5

Choose a Location Unpacking and Setup Connecting the AstroJet M1 Connecting the Computer Install the Printer Driver Install the Service Station Install the Ink Tanks Install the Printhead Cartridge Setting up the Feed

1 2 3

5 5 7 7

8 10 12 14 18

Section 3 – Operating the AstroJet M1 20

Setting Up a Job in MS Word Printer Driver Properties General Tab Layout Tab Services Tab Using the M Series Toolbox

20 22 22 23 24 25

Section 4 – Maintenance 28

Replacing the Ink Tanks Cleaning/Replacing the Printhead Cartridge Replacing the Service Station Replacing the Ink Waste Tray Replacing the Sheet Separators Jams in the Printer Cleaning Shipping or Transporting the Printer

28 30 34 37 37 38 39 41

Section 5 –Troubleshooting 44

The Memjet Printhead The Printer

44 45

Appendices 46

Appendix A – Specifications Appendix B – Supplies and Optional Hardware

46 46

Index 47

TABLE OF CONTENTS

NOTES

______________________________________________________

SECTION 1 – Getting Acquainted

SECTION 1

GETTING ACQUAINTED

Front View

Cancel LED Button – Press this switch to cancel the job being printed.

Paper LED Button – Press to stop printing, press to restart printing. Press switch

to continue printing.

ON/OFF LED Button -- Use to turn power on or off during idle time and

maintenance.

Rear Guide – Holds the media against the Front Plate.

Rear Guide Support – Supports the paper/media.

Adjustable Media Guide – Adjusts to hold the paper/media against the

Envelope/Paper Register Guide.

Envelope/Paper Media Guide – All printing is registered against this guide. It

has adjustable positions for envelopes and paper.

Top Cover – Provides access to the Print Engine.

Front Cover – Provides access to the Ink Tanks.

SECTION 1 GETTING ACQUAINTED

Rear View

Main Power Switch, Receptacle and Fuse – Plug in power cord here. Switch

turns main power ON/OFF. (Use Control Panel LED Power switch to turn off

machine for cleaning and maintenance). Fuse protects the printer’s electronic circuits.

USB Port Connection – The USB cable attaches to the printer here.

Network Connection – The network cable plugs in here.

Envelope/Paper Media Guide – All printing is registered against this guide. It

has adjustable positions for envelopes and paper.

Adjustable Media Guide – Adjusts to hold the paper/media against the

Envelope/Paper Media Guide.

Rear Guide – Holds the paper/media against the Front Plate.

Rear Guide Support – Supports the paper/media.

Counter – LCD displays number of pieces run for a given job. Reset button

zeros counter.

SECTION 1

Power cord

LED OFF

N/A –

LED OFF

N/A –

LED OFF

Unit

Powered Up,

LED ON, steady

LED OFF

N/A –

LED OFF

Job Loading

LED ON, steady

Printing

LED ON, steady

LEDs flashing alternately ON/OFF

once/seco

nd.

Job Loaded,

LED ON, steady

LED

ON, f

lashing

ON/OFF

LED OFF.

Maintenance

LED ON, steady

LEDs flashing simultaneously ON/OFF

once/second

GETTING ACQUAINTED

Control Panel Button/LED Indicators:

The Control Panel has 3 buttons with LED indicators.

POWER (ON/OFF) – Turns Printer power ON and OFF. Turn off power for cleaning and maintenance.

PAPER (STOP JOB/RESUME) – Stops Paper Feed or Resumes Printing.

 Press to Stop Paper Feed

Immediately. Printer will clear media in Printer and stop.

 Press to Resume Printing. Restart printing after a paper feed error (such as a paper jam or running

out of paper).

CANCEL (CANCEL JOB) – Cancels a Job.

 Press to Cancel a Job. Once the Printer has stopped, pressing this button clears job from printer

and print queue in driver. NOTE: Cancelled Jobs must be reloaded before printing can resume.

PRINTER OPERATION INDICATORS – NORMAL

PRINTER

STATUS

plugged in, Main Power Switch ON, Control Panel Power Switch OFF.

No Job Loaded.

Printer Stopped.

Running

POWER

(ON/OFF)

PAPER

(STOP/RESUME)

Press and hold for 3 seconds to feed single piece at 6 inches/second.

LEDs flashing simultaneously ON/OFF once/second.

once/second.

Wait until Maintenance stops running.

CANCEL

(CANCEL JOB)

SECTION 1

Paper Feed

LED ON, steady

LED ON

, flashing about 3

LED OFF

ACTION:

Press

PAPER

to pause job. Check/clear paper jams or reload feeder. If OK, press

Sensor(s)

LED ON, steady

LED OFF

ACTION:

Press

PAPER

to pause job. Remove media covering sensor or clean sensor.

If OK,

Tilt Error

LED ON, steady

LEDs flashing

fast

alternately

ACTION:

Press

PAPER

to stop feed.

Check that Pinter is on a stable, level surface.

If OK,

Ink Tank

LED ON, steady

LED OFF

LED ON

, steady.

ACTION:

Press

POWER

turn off

Printer.

Install missing Ink Tank(s) (

see Replacing Ink

Other Errors

LED ON, steady

LEDs flashing

fast

simultaneou

sly

ACTION:

Press

PAPER

to stop feed.

Try to determine and correct the problem. If OK, p

ress

GETTING ACQUAINTED

PRINTER ERROR INDICATORS

PROBLEM

Times Out/Out of Paper

Covered

Missing

POWER

(ON/OFF)

times/second.

PAPER to resume printing. If not fixed, press CANCEL to cancel the job.

press PAPER to resume printing. If not fixed, press CANCEL to cancel the job.

Tanks in Maintenance)

PAPER

(STOP/RESUME)

ON/OFF about 3 times/second.

ON/OFF about 3 times/second. .

CANCEL

(CANCEL JOB)

PAPER to resume printing. If not fixed, press CANCEL to cancel the job.

MORE TROUBLESHOOTING GUIDES ON PAGES 43-44.

SECTION 2 – Installing the Printer

Before using the AstroJet M1 printer the following must be done:

 Choose a location for the Printer

 Unpack and assemble the Printer

 Plug in the Printer and connect it to the computer

 Install the Printer Driver

 Install the Service Station

 Install the Ink Tanks

 Install the Printhead

 Set up the feed on the Printer

Choose a Location

SECTION 2

INSTALLING THE PRINTER

The AstroJet M1 should be placed on a sturdy level worktable or cabinet at least 9 inches from any walls. Protect the AstroJet M1 from excessive heat, dust, and moisture – avoid placing it in direct sunlight.

Unpacking and Setup

Remove the Printer and its parts from the carton. Remove all packing tape. The screws that attach the various parts of the guides to the Printer are under the tape in their respective positions.

Begin by installing the Adjustable Side Guide with two screws [1]:

SECTION 2 INSTALLING THE PRINTER

Next install the Envelope/Paper Side Guide using the two screws [2] provided.

Attach the Rear Paper Support using the knob [3] provided.

NOTE: The two outside holes fit over the socket head screws.

Install the Back Guide using the thumbscrew and washer [4] provided. The washer goes between the screw and the Rear Paper Support.

Connecting the AstroJet M1

Plugging in the Printer

Connect the power cord to the receptacle (1) at the rear of the Printer. The internal power supply in the Printer is rated 115 to 240VAC, 50/60 Hz.

CAUTION

DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO CONNECT THE PRINTER TO THE WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.

DO NOT USE AN OUTLET THAT SHARES THE SAME CIRCUIT WITH LARGE ELECTRICAL

MACHINES OR APPLIANCES.

Connecting to the Computer

SECTION 2

INSTALLING THE PRINTER

The Printer connects to the computer through the USB port (2). A Network port (3) is provided when operating in a network environment.

Turning Power On and Off

Powering Up Printer:

1. Press the Main Power Switch on the Rear Panel.

2. Press the Power Button on the Control Panel.

Powering Down Printer:

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS THE POWER BUTTON ON THE CONTROL PANEL.

2. WAIT FOR THE PRINTER TO STOP PROCESSING.

3. THEN PRESS THE MAIN POWER SWITCH ON THE REAR PANEL.

SECTION 2 INSTALLING THE PRINTER

Install the Printer Driver

1. Make sure the Printer is plugged in and turned OFF.

Disconnect the USB connection if you have plugged it in already. Install the disk supplied with the Printer in your CD drive. When the AutoPlay Window opens, click “Run Setup.exe” to start.

2. The “Install Printer Software” window opens on

the computer screen. Click “Install Printer Software”.

3. The License Agreement window opens.

Carefully read the “End User Agreement”. If you agree to the terms, check “I accept…” then click Next>.

4. After a few moments the “Printer Connections”

window opens. Click "Configure to print using USB". Then click “Next”.

5. After a few moments the “M Series Driver”

window opens followed by the “Would you like to install this device software?” window. Click “Install” and the driver software will load from the disk.

6. The software will start to download and a second

“Would You Like to Install This Device Software” opens. Click Install.

7. The “Connect Device Now” window opens.

Switch the Printer on and connect the USB cable. Don’t click on either button. The software will then finish installing.

SECTION 2

INSTALLING THE PRINTER

8. The “Finished software installation” window

opens. Do not print a test page since printer is not set up yet. Do not check the Print Test Page. Click Next>.

9. The M Series Driver welcome window returns.

Note that you can click on the User’s Guide for installation, document set up and printer maintenance, cleaning and troubleshooting information. If you are connected to the Internet you can click Website. Click Exit to close the CD.

10. Restart the computer to complete the installation.

SECTION 2

CAUTION

Make sure latches on the

Wiper

INSTALLING THE PRINTER

Install the Service Station

The Service Station cleans the Printhead Cartridge of excess ink and debris, keeps the Printhead hydrated and protected when not in use, captures ink used to keep nozzles clear, and acts as a base to support media during printing. It fits in the port immediately above the Ink Tank Station.

TURN PRINTER OFF:

 PRESS THE POWER BUTTON THE CONTROL PANEL  WAIT FOR THE PRINTER TO STOP PROCESSING  PRESS THE MAIN POWER SWITCH ON THE REAR PANEL

1. Open the Front Cover (hinged at bottom). Remove the Exit Roller Cover by removing the four (4)

screws. Open the Top Cover.

2. Carefully unwrap the Service Station. NOTE:

Loose parts may fall out. Keep wiper roller side facing up when removing packaging.

Roller are fully latched before installing the Service Station.

3. Slide the Latch open on the Service Station

Circuit Board.

INSTALLING THE PRINTER

4. [1] Plug the ribbon connector (blue side up) into the

space under the Latch.

[2] Close the Latch.

5. [1] Slide the Service Station into the Service Station port until it touches the bar.

[2] Look down through the Top Cover to make sure Service Station is aligned with the bar. IMPORTANT! Service Station must be perfectly aligned with bar to prevent misalignment.

SECTION 2

6. GENTLY push the Service Station while

turning the large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station and pull it in. Once the Service Station starts moving, stop turning the Gear. Powering up the unit will pull the Service Station the rest of the way in. NOTE: Make sure the wick hanging below the Service Station is inside the plastic trough inside the Ink Tank Station to prevent ink seepage.

7. Turn power back on by pressing the Main

Power Switch, then pressing the Power Button on the Control Panel.

8. Gently close the Top Cover, replace the Exit Roller Door and close the Front Cover.

SECTION 2 INSTALLING THE PRINTER

Install the Ink Tanks

M Series Printers use a single Printhead Cartridge and five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). Install the Ink Tanks as follows:

1. Open the M Series Toolbox. Go to All Programs, open

the Astro Machine Folder and open the Toolbox. On the Opening Screen you will see System Status information in the upper left corner.

2. Open the Front Cover (hinged at bottom).

Open the three Latches [A].

3. Remove the new Tank(s) from packaging.

4. Slide the new Tanks (label up) into their

appropriate color slots [B].

INSTALLATION TIP – Make sure the Tanks seat properly. Insert the Tank into the appropriate Ink Station, then pull the Tank back about an inch and push forward firmly to insure that the Ink Nozzles penetrate the seals on the Tanks.

The ink in the Ink Tanks may be harmful

5. Turn the Printer ON by pressing the Main Power

Switch on the Rear Panel, then pressing Control Panel Power Button. Watch the Toolbox screen on your computer; you will see the ink colors fill in as the Tanks are installed. If the ink color does not fill in after a few seconds, reinstall the Tank.

6. Close the three Latches. Close the Front Cover.

WARNING

swallowed. Keep new and used Tanks out or reach of children. Discard empty tanks immediately.

SECTION 2

INSTALLING THE PRINTER

SECTION 2

DO NOT PRY OR MANUALLY LIFT THE PRINTHEAD COVER

OR THE COVER

INSTALLING THE PRINTER

Install the Printhead Cartridge

The Printhead Cartridge is a delicate precision device. Handle with extreme care to avoid damage and issues that could degrade print quality.

CAUTION

 Hold the Printhead Cartridge by the handles ONLY.

 DO NOT touch the ink couplings, nozzle surface or electrical contacts.

 DO NOT unpack the Printhead Cartridge until the Printer is ready for

installation. Once unwrapped, delay in installing the Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before installing.

Protect the Printhead from dust, fibers, dirt and other contaminants at all times.

1. With the Printer power ON, open the Top

Cover. Press the Printhead Cover Release Button [1]. The Printer will run a routine, then the Cover will pop open [2]. NOTE –

Remove the Cap Protectors on the Ink Nozzles [3]. Be sure to open the Cover fully to retract the Ink Nozzles.

CAUTION

MAY BREAK. ONLY OPEN THE COVER USING THE RELEASE BUTTONS ON THE PRINTER OR THE PRINTHEAD RELEASE COMMANDS IN THE SERVICES TAB OR M SERIES TOOLBOX.

2. Carefully remove the

Printhead Cartridge from the foil packaging. [A] Tear at notch or cut end with scissors. [B] Remove the protective plastic cover.

Hold the Printhead by the handle and unclip the cover from the Printhead.

[C] Remove protective strip from the Printhead Electrical Contacts. DO NOT allow removed strip to touch the electrical contacts. [D] Remove protective strip from the Printhead Nozzles. Hold the

Printhead by the handle with one hand. Pull the strip tab with the other hand and slowly peel the strip from the Printhead. DO NOT pull the strip at any angle less than 45° with the Printhead surface. DO

NOT allow removed strip to touch the Printhead Nozzles.

SECTION 2

INSTALLING THE PRINTER

3. Carefully insert the Cartridge into the compartment at an angle [4], with the Printhead surface

facing down and the Ink Nozzles facing the Ink Hoses. Once it is seated, gently tilt the Cartridge back until it snaps into an upright position [5]. DO NOT FORCE the Cartridge into position.

SECTION 2 INSTALLING THE PRINTER

4. Wet the Printhead Surface. This

ensures that the Printhead will prime correctly. Open the Top Cover. Release

and lift up the two latches (one on each side of the Printhead Assembly) at the

same time to raise the Printhead Assembly. Moisten the Printhead

nozzles using distilled water and a wet, lint-free cloth. Close and relatch the Printhead Assembly.

OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE PRINTHEAD ASSEMBLY TO PREVENT DAMAGE.

DO NOT ALLOW THE ASSEMBLY DROP BY ITSELF TO CLOSE LATCHES.

TO PREVENT DAMAGE TO THE INK LINES, A STOP LIMITS RAISING THE ASSEMBLY MORE THAN 60°.

CAUTION

5. Close the Printhead Cover [6]. The Printer

will run a start-up routine and priming ink into the Printhead. This may take a few minutes. Make sure that ink is flowing through the hoses.

6. Watch the Toolbox screen on your computer again.

Notice that some of the information is in red. As the Printer circulates ink and primes the system these fields should all turn black.

7. When the printer stops processing and all the fields

in System Status are black, the printer is ready for use. Close the top cover.

NOTE: The Printer may take up to 12 minutes to set itself up during initial startup. This is normal. The machine will emit a number of chirps, whirrs and other noises as it circulates ink and runs systems.

SECTION 2

INSTALLING THE PRINTER

SECTION 2 INSTALLING THE PRINTER

Setting up the Feed

The AstroJet M1 Printer is equipped with four sheet separators, two side guides and a rear media guide. The sheet separators are adjusted individually as follows:

1. Move the left-hand side guide into position. This guide has two positions. The position closest to

the side frame is for 9.5" media and the position closest to the center of the printer is for printing

8.5" wide media edge to edge.

2. Loosen the locking screws located behind

the sheet separators and raise the paper separators, then tighten the locking screws to hold the separators in the up position.

3. Place a single piece of the media to be run

under the separators. Always place the media against the left-hand paper guide. Loosen the separator locking screw and allow the paper separator to settle onto the media. Then tighten the locking screw. Repeat for each paper separator.

4. Adjust the right hand side guide so that it is about

1/32-inch from the sides of the media. Tighten the locking knob on the side guide. Place a stack of media in the machine. Press and hold the Paper key to feed one piece through the separator. NOTE: To

prevent misfeeds and tearing, keep the right hand side guide at least 1/8" from the side frame.

5. Adjust the rear support guide by using the knob

to slide the guide right and left. If you experience feeding problems, slide the rear support guide right or left keep the media aligned with the media guides.

SECTION 2

INSTALLING THE PRINTER

6. Adjust the rear media guide by loosening the

locking screw and moving the guide to raise the media approximately 2" above the feed table for paper and about 1/2" for envelopes.

NOTE: The amount of media that can be stacked on the printer is determined by the weight of the material. The feeder may not feed larger and heavier media when the stack is full. If this is the case, reduce the amount of media in the stack until the feeder functions properly.

SECTION 3 OPERATING THE ASTROJET M1

SECTION 3 – Operating the AstroJet M1

Once the Printer Driver is installed on your computer and the Printhead is primed, you are ready to start printing. Set up your job and send it to the Printer. The Printer will start and print.

This rest of this section is divided into two parts:

1. How to set up a job to print from Microsoft Word.

2. Driver properties and the various options available when you run a job.

The Printer Driver that you installed on your computer in Section 2 should be set as the default driver. It will then be accessible through your applications such as Microsoft Word. Other types of applications and database management software will work in a similar manner when using this Driver. This Section further assumes that you have set up the feed and the printer is connected to your computer.

Setting Up a Job in MS Word

When setting up a job to print in MS Word or any other application, first determine the print area of the printer and the paper sizes it can handle.

Maximum print area for the printer:

8.5" wide x 17" long.

Maximum paper size printer can feed:

9.5" wide x 17" long. (See diagram at right.)

Minimum paper size printer can feed: 3" wide x 4.2" long.

To set up the maximum print area for a 9.5" x 17" document, set the paper size to 9.5" wide by 17" long in the Custom Paper setting. Set top and bottom margins to 0" or any margin you require. Set right-hand and left hand margins to 0.5". You can now layout the job and print the maximum printing area.

For other page sizes such as 8.5" x 11" (standard letter) or

8.5" x 14" (legal size) set the paper size to the exact size and set the margins as needed.

NOTE: Set the Left Hand Side Guide to the proper

9.5" position when running 9.5" wide media. Set the guide to the 8.5" position when running

8.5" or narrower media.

Envelopes: Select an envelope (example uses a

#10 envelope) from Page Setup in MS Word. Feed the envelope by the 9.5" inch width, the fastest way to run envelopes especially if you are addressing them with a mail merge. Set the top and bottom margins to 0", the left and right margins at 0.5" as shown.

OPERATING THE ASTROJET M1

Printing a Typical Job on 8.5-inch by 5.5-inch Paper

The AstroJet M1 can print edge-to-edge on an 8.5" x 5.5" document. Follow these steps to set up a job:

1. Go to File, then Page Setup and select 0" margins.

2. Select the Paper tab, select Paper Size “Custom size” then

set the paper Width to 8.5" and the paper Height to 5.5". Then click OK.

SECTION 3

3. The screen at right is an example of

a job to be printed. Once the job is ready for printing, select Print from the file menu and print the job.

For more information about changes that can be made in the driver please see the Printer Driver section.

SECTION 3

NOTE

– Print Last Page First is set as

OPERATING THE ASTROJET M1

Printer Driver Properties

The Printer Driver for the AstroJet M1 works the same as any other Printer Driver for Windows. It does have some enhancements to help you maximize the ability of the Printer to print variable addressed pieces quickly and efficiently.

Windows 2000, XP, Vista: Once the job is set up, click File, then Print. The window on the right will open. Make sure the M Series Driver is the selected Printer. Clicking on Properties opens the “Properties” window.

Windows 7: Once the job is set up, click Office Button, then Print. Make sure the M Series Driver is the selected Printer. The window on the right will open. Clicking on Properties opens the “Properties” window.

General Tab

The General tab lets you select:

 Orientation – Portrait (Default), Landscape,

Rotate 180° and Mirrored.

 Page Buffering – Allows the entire print job to

load before printing starts.

 Copies – Lets you choose the number of copies

to be printed.

the default. This means the job starts printing from the last page. The entire job will load into the Printer before printing starts. Large jobs may take some time to load. Unchecking the box prints the job starting with the first page. Printing starts as soon as first page loads.

 Media – Allows you to choose a different size paper than the document was originally designed

for. The document is automatically resized to fit the new media. 21 sizes are available. You can also create and save a Custom Size to suit your needs. Note – Do not exceed maximum paper size for the printer.

 Print Quality – Select Normal or Best. Normal is 1600 x 800 dpi, checking the Half Speed box

slows printing for higher quality on glossy stock. Best setting is 1600 x 1600 dpi, use when high quality images are required.

 My Print Settings – Access your custom print settings for various jobs that you uploaded through

the “Media Profile Upload” in the Toolbox.

OPERATING THE ASTROJET M1

Layout Tab

Layout allows you change how the document prints

without changing the original document.

 Resizing – Lets you specify the Original Size

or Custom Resize: lets you resize the original as a % of normal size. The printer will print the document in the size you selected regardless of the size of the paper selected. Print on: lets you specify the particular size of paper that you want to print on regardless of the size of the original document. Checking “Scale to Fit” automatically resizes the document to fit on the new page size.

 Printing Adjustments – Allows you to make

minor positioning changes to the print area in relation to the media if needed.

NOTE – Only works on jobs using less than the full print area (less than 8.5" wide).

 Watermark – Prints a light background watermark in the paper while printing the original

document. When this option is selected the “First page only” option prints the watermark on the first page, but not subsequent pages, unchecking prints the watermark on all pages. The Custom button lets you create a new watermark or edit an existing watermark, including font selection, color, size and printing angle.

SECTION 3

 My Print Settings – Access your custom print settings for various jobs that you uploaded through

the “Media Profile Upload” in the Toolbox.

SECTION 3 OPERATING THE ASTROJET M1

Services Tab

Services allows you to:

 Print Configuration Page – Prints out the

current configuration of the Printer including current Firmware Version, Network Connection, printer Serial Number and more.

 Print Sample Page – Prints type and color

bands to check print quality.

 Print Diagnostic Page – Shows basic printer

information, memory, Network Settings, Event Log and RAM partitions.

 Release the Printhead – Performs the same

task as the Cover Release Button on the Printer. Deprimes the ink from the system and opens the Printhead Cover for removing/installing the Printhead Cartridge.

 System Deprime – Drains the ink in the lines

back into the Ink Tanks before servicing the Printhead Cartridge or prepping the Printer for storage or transport.

 Circulate Ink – Purges air from the ink lines and primes the system after replacing the Printhead

Cartridge and/or the Ink Tanks.

 User Maintenance, Levels 1 to 3

Level 1 – Circulates ink, wipes and cleans the Printhead Cartridge. Level 2 – Runs cleaning and wiping routine twice for better flushing and cleaning. Level 3 – Runs the cleaning routine multiple times for the most thorough flushing and cleaning of

the printhead.

 If you are connected to the Internet you can also order supplies and get help with printer questions.

SECTION 3

OPERATING THE ASTROJET M1

Using the M Series Toolbox

Once the M Series Printer Driver is installed you have access to the M Series Toolbox. The Toolbox lets you monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on the Printer from your computer.

To open the Toolbox:

Click Start from the Windows taskbar, go to All Programs, open the Astro Machine folder, then click on “Toolbox”. When the "Printer User Control" window opens you will find a series of Menu Options you can click on at the lower left of the screen.

Ink Usage

Allows you to monitor the estimated amount of ink left in each of the five Ink Tanks. You can monitor ink use and consumption and schedule Tank changes (saving down-time during a print run.) NOTE – Ink Usage only

works when you start with a new Tank and leave it in the Printer.

SECTION 3 OPERATING THE ASTROJET M1

Diagnostics

From this screen you can see the current status of your Printer. You can also:

Print Sample Page – Prints type and color bands to check print quality.

Print Configuration Page – Shows the current configuration of the Printer including Firmware Version, Network Connection, Printer Serial Number and more.

Print Diagnostic Page – Shows basic printer information, memory, Network Settings, Event Log and RAM partitions.

Print Demo Page – Prints a 4-color sheet.

User Interface

Provides access to the Printer User Control screen. From this screen you can Clear Errors, Cancel a Job, Reset the Job Counter, and Reset the Page Counter. You can also perform some maintenance and operating tasks such as:

Circulate Ink – Purges air from the lines and primes the system after replacing the Ink Tanks or Printhead Cartridge.

Release the Printhead – Performs the same task as the Cover Release Button on the Printer. Pumps the ink back into the Ink Tanks and opens the Printhead Cover to remove/install the Printhead Cartridge.

System Deprime – Pumps the ink back into the Ink Tanks prior to replacing the Printhead Cartridge or transporting the Printer.

Shutdown the Printer – Turns the Printer off from your computer.

Media Profile Upload – Permits you to upload your profiles for different types of media.

SECTION 3

OPERATING THE ASTROJET M1

Firmware Download – Get the latest version of firmware for your Printer. How to download new firmware:

1. When you are notified that new

firmware is available for your Printer, download the *.fbf file and save it to your desktop.

2. Open the Toolbox. On the Printer User

Control page and find Firmware

Downloads.

3. Click the "Browse" button and find the

file you just saved to your desktop.

4. Click "Submit". DO NOT touch the

printer until the firmware is loaded!

A message will appear on your screen warning you not to unplug or shut off the Printer.

5. Once the firmware finishes loading (about 5-10 minutes), the Control Panel lights and Printer will

shut off. Press the Control Panel Power button to restart the printer and the installation is complete.

Service Menu

For authorized personnel only. Provides access to more advanced printer control and maintenance menus.

SECTION 4 MAINTENANCE

SECTION 4 - Maintenance

This section covers how to care for the Ink Tanks, Printhead Cartridge, Service Station, clear paper jams and replace the sheet separators.

Replacing the Ink Tanks

Replace the Ink Tanks when the ink runs out.

1. Open the M Series Toolbox. Go to All Programs, open

the Astro Machine Folder and open the Toolbox. On the Opening Screen you will see System Status information in the upper left corner.

2. Turn the Printer OFF with the Control

Panel Power Button and open the Front Cover (hinged at bottom). Open the three Latches [A] and pull the Ink Tank(s) out of the Printer.

3. Remove the new Tank(s) from packaging.

4. Slide the new Tank (label up) into its

appropriate color slot [B].

The ink in the Ink Tanks may be harmful if

5. Turn Printer ON with Control Panel Power Button.

Watch the Toolbox screen on your computer; you will see the ink colors fill in as the Ink Tanks are installed. If the ink color does not fill in after a few seconds, reinstall the Tank.

6. Prime the system by running the Circulate Ink routine

from the User Interface window in the Toolbox.

8. Watch the Toolbox screen on your computer again.

Notice that some of the information is in red. As the Printer circulates ink and primes the system these fields should all turn black.

SECTION 4

MAINTENANCE

9. When the Printer stops processing and all the fields in

System Status are black, the Printer is ready for use.

10. Latch the three Latches. Close the Front Cover.

WARNING

swallowed. Keep new and used Tanks out or reach of children. Discard empty Tanks immediately.

Storage

New Ink Tanks should be stored in their original packaging and kept away from heat.

Opened Ink Tanks should remain in the Printer.

Disposal

The Ink Tank may be disposed of in a normal manner.

Clean up spills with soap and water. Abrasive soap is effective in cleaning ink off your hands.

SECTION 4 MAINTENANCE

Cleaning/Replacing the Printhead Cartridge

Cleaning

The Printhead in the AstroJet M1 Printer is cleaned automatically each time the machine is turned on or when the Level 1 Maintenance routine is performed by the operator. This can be found under the Service Tab, Level 1 Maintenance in the Printer Driver. Level 2 and Level 3 Maintenance can be used to more thoroughly clean or clear the Printhead.

If running the Maintenance Levels doesn’t help improve print quality, the Printhead Cartridge can be cleaned manually. Open the Top Cover. Release and lift up the two latches (one on each side of the

Printhead Assembly) at the same time to raise the Printhead Assembly. Moisten the Printhead nozzles using distilled water or deionized water (reference ASTM D5127-90 Type E-II Electronic Grade Water) with a wet, lint-free cloth. Take care not to damage the copper contacts, the metal plate, or the gold Printhead surface. Close and relatch the Printhead Assembly. Generally, when the ink supply

is adequate and the print quality remains poor, or when the built-in cleaning processes or manually cleaning the Printhead has not helped the image quality, the Printhead should be replaced.

CAUTION

 Hold the Printhead Cartridge by the handles ONLY.

 DO NOT touch the ink couplings, nozzle surface or electrical

contacts.

 DO NOT unpack the Printhead Cartridge until the Printer is ready

for installation. Once unwrapped, delay in installing the Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before

installing. Protect the Printhead from dust, fibers, dirt and other contaminants at all times.

Replacing the Printhead Cartridge

1. Open the M Series Toolbox. Go to All Programs,

open the Astro Machine Folder and Open the Toolbox. On the Opening Screen you will see information about the System Status in the upper left corner.

DO NOT PRY OR MANUALLY LIFT THE

2. Open the Top Cover. Press the Printhead Cover

Release Button [1]. The Printer pumps any ink in the system back into the Tanks. Then the Printhead Cover pops open [2].

NOTE – You can perform this same function from your computer by clicking Printhead Release from the Services tab in Print Properties or the User Interface screen in the M Series Toolbox.

CAUTION

PRINTHEAD COVER OR THE COVER MAY BREAK. ONLY OPEN THE COVER USING THE RELEASE BUTTONS ON THE PRINTER OR THE PRINTHEAD RELEASE COMMANDS IN THE SERVICES TAB OR M SERIES TOOLBOX.

SECTION 4

MAINTENANCE

3. Make sure the Printhead Cover is fully opened to retract the ink lines. Remove the used Printhead

Cartridge by tilting it toward the ink lines [3], then carefully lift it out of the Printhead Compartment.

4. Carefully remove the

Printhead Cartridge from the foil packaging. [A] Tear at notch or cut end with scissors. [B] Remove the protective plastic cover.

Hold the Printhead by the handle and unclip the cover from the Printhead.

[C] Remove protective strip from the Printhead electrical contacts. DO NOT allow removed strip to touch the electrical contacts. [D] Remove protective strip from the Printhead Nozzles. Hold the

NOT allow removed strip to touch the Printhead Nozzles. NOTE: Keep foil packaging to store/dispose of old Printhead Cartridge.

SECTION 4 MAINTENANCE

5. Carefully insert the Cartridge into the

compartment at an angle [4], with the Printhead surface facing down and the Ink Nozzles facing the ink hoses. Once it is seated, gently tilt the Cartridge back until it snaps into an upright position [5].

DO NOT FORCE the Cartridge into position.

6. Wet the Printhead Surface. This

ensures that the Printhead will prime correctly. Open the Top Cover. Release

and lift up the two latches (one on each side of the Printhead Assembly) at the

same time to raise the Printhead Assembly. Moisten the Printhead

nozzles using distilled water and a wet, lint-free cloth. Close and relatch the Printhead Assembly.

CAUTION

OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE PRINTHEAD ASSEMBLY TO PREVENT DAMAGE.

DO NOT ALLOW THE ASSEMBLY DROP BY ITSELF TO CLOSE LATCHES.

TO PREVENT DAMAGE TO THE INK LINES, A STOP LIMITS RAISING THE ASSEMBLY MORE THAN 60°.

7. Close the Printhead Cover [6]. The Printer will

automatically run a start-up routine and prime the ink into the Printhead. This may take a few minutes. Make sure that ink is flowing through the hoses. If air bubbles appear you may have to tap the lines or run the Circulate Ink routine to clear them.

IMPORTANT

CHECK INK

TANK

S. PRINTER MAY NOT FULLY

8. Watch the Toolbox screen on your computer again.

Notice that some of the information is in red. As the Printer circulates ink and primes the system these fields should all turn black.

9. When the Printer stops processing and all the fields in

System Status are black, the Printer is ready for use. Close the top cover.

REPRIME IF TANKS ARE LESS THAN 1/3 FULL.

SECTION 4

MAINTENANCE

SECTION 4 MAINTENANCE

Replacing the Service Station

The Service Station is designed provide a long service life. However, should it need to be replaced, follow these steps. The Service Station is located above the Ink Tank Station.

TURN PRINTER POWER OFF.

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS THE POWER BUTTON ON THE CONTROL PANEL.

2. WAIT FOR THE PRINTER TO STOP PROCESSING.

3. THEN PRESS THE MAIN POWER SWITCH ON THE REAR PANEL.

1. Open the Front Cover (hinged at bottom).

Remove the Exit Roller Cover by removing the four (4) screws. Open the Top Cover.

2. Slide the Service Station out of the Service Station

port. NOTE: Do not pull Station all the way out

until you disconnect the Ribbon Cable.

CAUTION

Make sure latch

es on the Wiper

3. Disconnect the Ribbon Cable. Slide the Latch

open on the Service Station Circuit Board to release the Ribbon Cable. Remove the Service Station.

4. Carefully unwrap the new Service Station. NOTE:

Loose parts may fall out. Keep roller side facing up when removing packaging.

SECTION 4

MAINTENANCE

Roller are fully latched before installing the Service Station.

5. Slide the Latch open on the Service Station

Circuit Board.

SECTION 4 MAINTENANCE

6. [1] Plug the Ribbon Connector (blue side up) into

the space under the Latch.

[2] Close the Latch.

7. [1] Slide the Service Station into the Service Station port until it touches the bar.

[2] Look down through the Top Cover to make sure Service Station is aligned with the bar. IMPORTANT! Service Station must be perfectly aligned with bar to prevent misalignment and operating problems.

8. GENTLY push the Service Station while

turning the large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station Roller and pull it in. Once the Service Station starts moving, stop turning the gear. Powering up the unit will pull the Service Station the rest of the way in. NOTE: Make sure the wick hanging below the Service Station is inside the plastic trough inside the Ink Tank Station to prevent ink seepage.

9. Replace the Exit Roller Door and Close

the Front Cover.

SECTION 4

MAINTENANCE

Replacing the Ink Waste Tray

The Ink Waste Tray soaks up any excess ink that may drip from the Print Engine during operation. After a period of time it may become saturated and need replacement.

1. Open Ink Tank

Door.

2. Push in on the Tabs

to release the Ink Waste Tray and remove it from unit.

3. Replace with a new

Ink Waste Tray.

Replacing the Sheet Separators

The Sheet Separators insure separation of the pieces as they are being fed. If you experience double sheet feeding and cannot adjust the Separators to prevent it, replace the Separators. Replacing the Sheet Separators is not difficult:

1. Turn off and unplug the Printer and from the power source.

2. Release the Separator by loosening the

Locking Knob and moving the Paper Side Guides to their maximum open position.

3. Lower the Separators so that they touch the

Feed Roller.

4. Remove the screw [A] and the Separator

Cover [B.] Then remove the Separator [C] by prying it out of the holder.

5. Install a new Separator in place and replace

the Separator Support and screw.

SECTION 4

CAUTION

DO NOT BEND, PINCH OR CUT THE IN

LIN

ES LOCATED

CAUTION

MAINTENANCE

Jams in the AstroJet M1 Printer

If a jam occurs, STOP the Printer.

Some possible causes for jamming are:

1. Feeding more than one piece of media (double-feeding).

2. Damaged media, such as dog-eared (turned down corners).

3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements

for automated feeding is acceptable in the AstroJet M1.

4. Envelopes that are caught under the flap of another envelope or stick to one another.

Removing Jammed Media

Clearing a jam depends on where the jam occurred.

Feed Section: Clear by pulling the paper out of the separators.

Antistatic Brush Assembly: If necessary, remove the Antistatic Brush

Assembly [A] to access jammed material. Unlatch the two latches (one on either side of the Assembly) and lift the assembly off the four mounting pins as shown. Do not bend the brushes! Clear the jam, then carefully reinstall the Brush Assembly.

DIRECTLY IN FRONT OF THE BRUSH ASSEMBLY.

NOTE – Make sure Brush Assembly is correctly reinstalled and aligned before starting to print. Assembly should sit flat on transport area surface.

Print Engine Area: Open the Top

Cover. Release and lift up the two latches [B] (one on each side of the Printhead Assembly) at the same time to raise the Printhead Assembly [C]. Clear the jam, then carefully lower and relatch the Printhead Assembly. Close the Top Cover.

OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE PRINTHEAD ASSEMBLY TO PREVENT DAMAGE.

DO NOT ALLOW THE ASSEMBLY DROP BY ITSELF TO CLOSE LATCHES.

TO PREVENT DAMAGE TO INK LINES, DO NOT OPEN THE PRINTHEAD ASSEMBLY MORE THAN 60°.

Unlatch the Print Engine Assembly

Raise the Print Engine Assembly

Misfeeds

Misfeeds can be corrected by readjusting the Sheet Separators to the media or replacing them. See “Replacing the Sheet Separators” on next page.

SECTION 4

MAINTENANCE

Cleaning

WARNING

THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE!

DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT.

Clean the Printer regularly to remove accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate inside the Printer and on the transport.

1. Turn off and unplug the Printer from the power receptacle. Then open or remove the Covers.

2. Interior: Use a vacuum with a soft brush attachment or a can of compressed air to help loosen

dust particles. NOTE: Be careful around ink tray and capping station in the Print Engine area as accumulated ink may splash onto other parts of the printer. Take care not to damage the PC Boards or electrical wiring.

3. Exterior: Wipe clean with a lint-free cloth using any standard nonabrasive household cleaner that

does not contain plastic harming solvents.

CAUTION

NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER. EXCESS LIQUID COULD HARM ELECTRONIC PARTS. DAMPEN A LINT-FREE CLOTH WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED.

Feed Rollers and Forwarding Rollers

The Feed and Forwarding Rollers can become glazed with paper lint and ink from the media. They should be regularly cleaned with a mild abrasive household cleaner on a damp lint-free cloth.

NOTE: Avoid using solvents on the Rubber Rollers.

Encoder Wheel

If your machine has this type of Encoder Wheel in the Print Engine Area (see picture at right), excess ink spray or splashes may accumulate on the disk. This may disable the Printer and issue a "DATA_PATH_UNDERRUN" error in the Toolbox. It is necessary to wipe off any excess ink spray or splashes to continue optimum performance.

Clean with distilled water on a damp, lint-free cloth by grasping the wheel lightly with the cloth and turning the shaft. Take care not to damage the Encoder Wheel.

SECTION 4 MAINTENANCE

Print Engine

Areas in the Print Engine can become glazed with a buildup of dust, paper lint and accumulated ink and have to be cleaned regularly. Open the Top Cover and release the two latches on the Printhead Assembly. NOTE: Be careful around ink tray and capping station in the Print Engine area as accumulated ink may splash onto other parts of the printer. Take care not to damage the PC Boards or electrical wiring.

[A] Grit Rollers: Clean as needed with distilled water on a damp lintfree cloth. DO NOT use anything other than distilled water to clean the rollers.

[B] Media Sensors: Paper lint and dust may build up on the Media Sensors. Use a can of compressed air or a damp (not wet) q-tip to gently swab the sensors. Take care not to drip water into the circuit boards. Remember to wipe the clear panel over the Sensor Receiver in the upper Printhead Assembly (see inset).

[C] Capping Station Seal and Squeegee. Clean as needed with distilled water on a damp, lint-free cloth. Be careful not to splash or drip ink on other parts of the printer.

[D] Printing Platen. Wipe with distilled water on a damp, lint-free cloth.

SECTION 4

DO NOT PRY OR MANUALLY LIFT THE

MAINTENANCE

Shipping or Transporting the M1 Printer

If you have to ship or transport the Printer for any reason, the unit will have to be prepared. Once the Printer is prepared, carefully package the Printer, Printhead Cartridge, Maintenance Station and Ink Tanks in their original packaging.

Deprime the System

1. This forces all of the ink to return to the Ink Tanks. You can do this by accessing the Toolbox

Printer User Control Screen and pressing "System Deprime" or by using the Service Tab in the Printer Driver and pressing "System Deprime".

Remove the Printhead Cartridge

1. Open the Top Cover. Press the Printhead Cover

Release Button [1]. The Printer pumps any ink in the system back into the Tanks. Then the Printhead Cover pops open [2].

NOTE – You can perform this same function from your computer by clicking Printhead Release from the Services tab in Print Properties or the User Interface screen in the M Series Toolbox.

CAUTION

PRINTHEAD COVER OR THE COVER MAY BREAK. ONLY OPEN THE COVER USING THE RELEASE BUTTONS ON THE PRINTER OR THE PRINTHEAD RELEASE COMMANDS IN THE SERVICES TAB OR M SERIES TOOLBOX.

SECTION 4 MAINTENANCE

2. Make sure the Printhead Cover is fully opened to retract the ink lines. Remove the Printhead

Cartridge by tilting it toward the ink lines [3], then carefully lift it out of the Printhead Compartment.

3. Carefully pack the Cartridge using the original packaging.

Remove the Service Station

TURN PRINTER POWER OFF.

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS THE POWER BUTTON ON THE CONTROL PANEL.

2. WAIT FOR THE PRINTER TO STOP PROCESSING.

3. THEN PRESS THE MAIN POWER SWITCH ON THE REAR PANEL.

1. Open the Front Cover (hinged at bottom). Remove

the Exit Roller Cover by removing the four (4) screws. Open the Top Cover.

2. Slide the Service Station out of the Service Station

port. NOTE: Do not pull Station all the way out until

you disconnect the Ribbon Cable.

4. Disconnect the Ribbon Cable. Slide the Latch

open on the Maintenance Station Circuit Board to release the Ribbon Cable. Remove the

Maintenance Station.

Remove the Ink Tanks

SECTION 4

MAINTENANCE

1. Turn the Printer OFF with the Control

Panel Power Button and open the Front Cover (hinged at bottom). Unlatch the three Locks [A] and pull the Ink Tank(s) out of the Printer.

2. Carefully package the Ink Tanks in the

original packaging. IMPORTANT: Make sure the ink seals on the Ink Tanks are facing up to prevent leakage.

SECTION 5

Missing parts of letters or

Air and bubbles blocking nozzles

. Clean the

Printhead usi

Print sho

ws regularly

Debris on Printhead.

Perform the startup routine.

Ink mixing

-- Mixed or

Causes:

Ink flooding, air in the

Clean the P

rinthead using

No print or crisp blocks of

Electrical failure or poor electrical

Reseat the Printhead.

System will not reprime ink

Printhead no

zzles dry.

Wipe the Printhead manually

TROUBLESHOOTING

SECTION 5 – Troubleshooting Guide

The following troubleshooting guides are provided to assist you in solving any problems that might occur with the AstroJet M1 Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem.

The Memjet Printhead

CONDITION PROBLEM SOLUTION

text.

missing or misdirected nozzles or ink color mixing.

muddy colors.

Printhead or a dirty Printhead.

recirculation, priming or cycles of depriming and priming found in the Maintenance section of the driver.

Rehydrate the Printhead using distilled water and a wet, clean, lint-free cloth. Bubbles often disappear with printer use.

Clean the Printhead using one of the Maintenance Levels in the driver.

Wipe the Printhead manually with distilled water and a wet, clean, lint-free cloth.

Replace the Printhead.

one of the Maintenance Levels in the driver.

Wipe the Printhead manually with distilled water and a wet, clean, lint-free cloth.

missing drops.

after replacing Printhead Cartridge

DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!

THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!

connection.

Ink Tanks may be 1/3 full or less.

WARNING

Replace the Printhead.

with distilled water and a wet, clean, lint-free cloth.

Replace Ink Tanks.

Check data in database

Improper output (address

Wrong interface settings

Check software or database

Adjust Sheet Separators on

Use proper

USB

cable (

see

Print too light or missing

Check the

Printhead

Clean

Printhead

using one

Job is sent to print but does not

Check that P

rinter is ON.

The Printer

CONDITION PROBLEM SOLUTION

Extra lines; losing data

SECTION 5

TROUBLESHOOTING

Database problem.

program.

information out of order, misfeeding, etc.)

Media jams

No communication

character dots

Blurry address

Feeding problems

Static electricity.

Dirty Media Sensor.

Double feeding.

Media is curled or bent. Media is too thin.

Improper cabling / connector.

Unit not receiving power.

Clogged or dirty Printhead. Running out of ink.

Image is not sharp.

Double sheets. Misfeeds.

on PC.

Close the software, then turn Printer OFF and ON.

Clean Media Sensor.

Feeder.

Uncurl media.

Minimum thickness for media is 0.004".

Operator Manual.)

Check plug connections, ON/OFF button and fuse on back panel.

Check Ink Tanks.

of the Maintenance Levels. (See Service Tab in the Print Driver.)

Clean the Printhead manually using distilled water and a wet, clean, lintfree cloth.

Adjust the Sheet Separators.

print.

Printer not turned on. Printer not connected to

computer.

Media Sensor is covered in Print Engine.

Connect printer cable to computer and resend the job.

Open Print Engine and remove media.

PRINT RESOLUTION

1600 x 1600

DPI (Best)

SPEED (color or mono)

Up to 3600 letter si

ze pages or

9000 envelopes per hour

MEDIA SIZE

Minimum: 3

" x 4.2"

(76 mm x

107 mm)

PRINT AREA

8.5"

x 17"

(215 mm x

431 mm)

MEDIA THICKNESS

Minimum

: 0.004

" (0.102 mm)

INK

Water

based ink.

5 individual 250 ml ink

tanks

(CMYKK)

PRINT CARTRIDGE

Memjet

INTERFACE

USB

DIMENSIONS

20"

W x 24

" L x 17

1/4

" H (50.8 cm x 61 cm

x 44.0 cm

)

WEIGHT

75 lbs. (34 kg)

DUTY CYCLE

500,000 #10 Envelopes per month

APPENDIX A

Appendix A – AstroJet M1 Specifications

1600 x 800 DPI (Normal)

Maximum: 9.5" x 17" (241 mm x 431 mm)

Maximum: 0.020" (0.5 mm)

All Specifications Subject To Change Without Notice

Appendix B – Supplies and Optional Hardware

The following supply items and optional hardware are available from your Astro Machine Distributor:

Supplies

Black Ink Tank 123-2412

Cyan Ink Tank 123-2413

Magenta Ink Tank 123-2414

Yellow Ink Tank 123-2415

Optional Hardware

Conveyor /Stacker

Drop Tray

#10 Envelope Setup 20

9.5" x 17" Paper Setup 20

Adjustable Media Guide 1, 2, 6 Assemble Printer 5

Cancel Switch 1 Choosing Location 5 Clean Printhead 30 Cleaning 30, 39 Cleaning AstroJet M1 39 Cleaning Rollers 39 Clearing Jams 38 Computer Connection 7 Connecting Printer 7 Control Panel Button Functions 3 Counter, LCD 2

Diagnostics, Toolbox 26

Envelope/Paper Media Guide 1, 2

Feed Setup 18 Firmware Downloads 27 Front Cover 1

General Tab 22

Indicators, Cont. Panel Buttons/ 3 Ink Tanks 12, 28 Ink Tanks, Disposal 29 Ink Tanks, Storage 29 Ink Usage, Toolbox 25 Install Ink Tanks 12 Install Printhead Cartridge 14 Install Printer Driver 8 Install Service Station 10

Jams 38 Job Setup MS Word 20

Layout Tab 23 Location, Choosing 5

Maintenance 28 Memjet Printhead Problems 44 Misfeeds 38

Network Connection 2, 7

INDEX

Optional Hardware 46

Paper Switch 1 Power Connection 2 Printer Connection 7 Printer Driver, Installation 8 Printer Driver, Properties 22 Printer Setup 5 Printer Toolbox 25 Printer, Troubleshooting 44 Printhead, Cleaning/Replacing 30 Printhead, Install 14 Printing a Job 21

Rear Guide 1, 2, 6 Rear Guide Support 1, 2, 19 Rear Support Adjustment 19 Removing Jammed Media 38 Replacing Ink Tanks 28 Replacing Ink Waste Tray 37 Replacing Printhead Cartridge 30 Replacing Service Station 34 Replacing Sheet Separators 37

Service Menu, Toolbox 27 Service Station, Install 10 Service Station, Replacing 34 Services Tab 24 Setup, Feed 18 Setup, Job MS Work 20 Setup, Printer 5 Sheet Separator, Replacing 37 Sheet Separator Adjustment 18 Shipping/Transporting Printer 41 Soft Power Switch 2 Specifications 46 Supplies 46

Toolbox, Printer 25 Top Cover 1 Troubleshooting, Printer 45 Troubleshooting 44 Troubleshooting, Printhead 44

Unpacking 5 USB Port 2, 7, 9 User Interface, Toolbox 26 Using the Printer Toolbox 24

NOTES

______________________________________________________

ASTRO MACHINE CORP.

Grove Village, IL 60007

/2011

M1, Rev. H

Elk

7/28

Part Number: 200-AJ

Astro Machine AstroJet M1 Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual