Astro Machine AstroJet L1 Operator's Manual

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ASTRO MACHINE CORP.

630 Lively Blvd.

Elk Grove Village, IL 60007

Phone: (847) 364-6363

Fax: (847) 364-9898

www.astromachine.com

AstroJet

COLOR LABEL

PRINTER

OPERATOR MANUAL

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SAFETY PRECAUTIONS

THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. OBSERVE SAFETY RULES WHEN OPERATING THE L1 PRINTER.

BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:

 Keep hands, hair, and clothing clear of rollers and other moving parts.  Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be sure

machine mechanisms come to a stop.

 Always turn machine off before making adjustments, cleaning the machine, or performing any

maintenance covered in this manual.

 Power cord and power supply supplied with machine. Plug it into a properly grounded, easily

accessible wall outlet near machine. Failure to properly ground machine can result in severe personal injury and/or fire.

 Power cord and wall plug are primary means of disconnecting machine from power supply.  DO NOT use an adapter plug on line cord or wall outlet.  DO NOT remove ground pin from line cord.  DO NOT route power cord over sharp edges or trap it between furniture.  Avoid using wall outlets that are controlled by wall switches or shared with other equipment.  Make sure there is no strain on power cord caused by jamming it between equipment,

walls or furniture.

 DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified

service representative. Report any cover damage to your service representative.

 This machine requires periodic maintenance. Contact your authorized service representative for required

service schedules.

 To prevent overheating, do not cover vent openings.  Use this equipment only for its intended purpose.

In addition, follow any specific occupational safety and health standards for your workplace or area.

This manual is intended solely for the use and information of Astro Machine Corp., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither Astro Machine Corp. nor any of its agents or employees shall be responsible for any inaccuracies contained herein.

AstroJetTM is a registered trademark of Astro Machine Corp. Memjet® is a registered trademark.

All other trademarks are the property of their respective holders. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including

photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher.

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TABLE OF CONTENTS

SECTION 1 – Getting Acquainted 1

Front View 1 Rear View 2 Print Engine View 3 Print Area View (Under Clamshell) 4 Ink Tank Door View 5

SECTION 2 – Installing Printer 6

Contents of Packaging 6 Choose a Location 6 Unpack and Set-up 6 Attachments 6 Install Ink Drip Tray Assembly 7 Connect Printer 8 Install Printer Driver 9

Install Over USB Connection 9 Install Over Network Connection, Version A 11 Install Over Network Connection, Version B 14

Install Ink Tanks 16 First Time Install Printhead Cartridge 17 Connect Printer to External Device 20 Load Media 20

SECTION 3 – Operating Printer 21

Printer Driver Properties 21

General Tab 22 Layout Tab 23 Color Tab 23 Media Tab 24 Import/Export Tab 26

Using Printer Touchscreen 27

Drop-Down Menu Options 27

Using Printer Toolbox 37

Drop-Down Menu Options 37 Maintenance Drop-Down 49 Service Drop-Down 49 Print Drop-Down 49

Update Firmware using “.bin” Files 50

SECTION 4 – Maintenance 51

Replace Ink Tanks 51 Clean Ink Tank Contacts 52 Clean/Replace Printhead Cartridge 53 Inspect the Service Station 58 Replace Ink Waste Tray 59 Cleaning 60 Shipping or Transporting Printer 62

SECTION 5 – Troubleshooting Guide 64

Memjet® Printhead 64 Printer 65 Errors and Warnings 66

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TABLE OF CONTENTS

Appendices 67

Appendix A – Printer Specifications 67 Appendix B – Supplies and Optional Hardware 68 Appendix C – Borderless Printing: Borderless Print vs. Oversize 69

Index 73 Printer Maintenance Schedule 77

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TABLE OF CONTENTS

NOTES

______________________________________________________

iii

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Control Panel Touchscreen – Displays Menu and information about Printer status.

Controls Printer functions and set-up.

Top Cover – Provides access to Print Engine, Printhead and Service Station.

ON/OFF LED Button – Turn power ON or OFF during idle time and maintenance.

SD Card USB Port – Use this port to back-up the Printer's SD card to a USB memory

stick including any saved Print Jobs in the Printer Job Library and Printer Debug Logs for service personnel or archiving. Upload Print Jobs from other sources and printers.

Clamshell – Holds upper section of Print Engine including Printhead and Service

Station. Lifts up to clear media path.

Ink Vapor Exhaust Fan – Draws ink vapor out of the Print Area and away from the Exit Sensor.

Cutter Assembly – Cuts media after each piece or at end of job.

Fixed and Adjustable Exit Media Guides – Loosen and tighten knob to slide

Adjustable Exit Guide to accommodate different media widths and keep media aligned as it exits the Printer.

Ink Tank Door – Access to Ink Tanks. When open, disconnects Printer communication

to Ink Tanks and allows safe installation and replacement.

10.

Ink Tanks – Printer has five Ink Tanks: Cyan, Yellow, Magenta, and two Black.

11.

Ink Waste Tray – Catches any waste ink produced by system. Tray is filled with absorbent material. Pull on tab to remove Tray.

12.

Ink Tank Latches – Used to hold Ink Tanks in slots.

NOTE: Make sure both sides at bottom part of latch are engaged.

13.

Adjustable Media Guide – Adjusts to hold media against Media and Alignment Guides.

14.

Clamshell Latch – Release to raise the Printhead Assembly.

SECTION 1 – Getting Acquainted

SECTION 1

GETTING ACQUAINTED

Front View

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SECTION 1

Top Cover – Provides access to Print Engine, Printhead and Service Station.

ON/OFF LED Button – Turn power ON or OFF during idle time and maintenance.

Clamshell – Holds upper section of Print Engine including Printhead and Service Station. Lifts up to clear media path.

Control Panel Touchscreen – Displays Menu and information about Printer status. Controls Printer functions and setup.

Ink Tank Door – Access to Ink Tanks. When open, a switch disconnects Printer communication to Ink Tanks and allows safe Ink Tank installation and replacement.

Adjustable Media Guide – Adjusts to hold media against Stationary Media and Alignment Guides.

Fixed Media Guide – Keeps media aligned as it enters the Printer.

Top Forwarding Wheels Assembly and Forwarding Rollers – Move media smoothly into the Printer.

Adjustable Media (Entry) Sensor Assembly – Aligns the Media Sensor to accurately read irregular-shaped media (such as die-cut ovals or circles).

10.

Network Port – Ethernet cable plugs in here.

11.

USB Port – USB cable attaches to Printer here.

12.

Interface Port – Connect an external device.

13.

Main Power Switch, Receptacle and Fuse – Plug in power cord here. Switch

turns main power ON/OFF. (Use Control Panel LED Power switch to turn off machine for cleaning and maintenance). Fuse protects Printer’s electronic circuits.

14.

Service Port – Provides advanced diagnostic access for service technicians.

GETTING ACQUAINTED

Rear View

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SECTION 1

Printhead Latch – When closed, connects Ink Revolver Couplings with Printhead

Cartridge. When opened, retracts Ink Couplings from Printhead Cartridge and provides access to Printhead Cartridge for cleaning and replacement.

WARNING! Never attempt to open Printhead Latch manually, severe damage will result. Use the Printhead Release in the Touchscreen "Service" drop-down menu when no ink is in system. Use System Deprime when ink is in system.

Ink Revolver Couplings – Connect ink hoses to Printhead Cartridge. Printhead

Latch extends and retracts couplings from Printhead.

Printhead Cartridge – Memjet® Printhead produces an 8.5" wide full color print area.

Service Station – Cleans Printhead Cartridge of excess ink and debris, keeps

Printhead hydrated and protected when not in use, captures and removes ink used to keep nozzles clear, and moves out of the way of the Printhead during printing.

Service Station Inspection Motor – Moves the Service Station in and out from under the Printhead Assembly for inspection, cleaning or service.

Printhead Assembly Lifter Motor – Lifts and lowers the Printhead Assembly over the Service Station for Service Station access and Printing.

GETTING ACQUAINTED

Print Engine View

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SECTION 1

Forwarding Rollers – Move media into Printer.

Clamshell "Open" Switch – Signals Printer when the Top Assembly Latch is

released and Top Assembly is opened. Shows on Touchscreen display and in Toolbox System Status icon.

Adjustable Media (Entry) Sensor – Aligns the Media Sensor to accurately read irregular-shaped media (such as diecut ovals or circles).

Print Platen – Flat surface helps media transport smoothly through Print Area.

Clamshell Latch – Release to raise Top Assembly to clear media jams or for cleaning and other maintenance.

Transport Rollers – Keep media moving through Print Area.

Ink Drip Cover and Tray – Located under Printhead. Catches any excess ink coming from Service Station and Printhead.

Encoder Assembly and Guard.

Support Strut – Supports Top Assembly when raised.

10.

Media (Exit) Sensor – Signals Printer that media has exited the Printer.

11.

Ink Vapor Exhaust Fans – Draw ink vapor out of the Print Area and away from the Exit Sensor.

12.

Exit Starwheel Assembly – Helps media exit smoothly from Printer.

GETTING ACQUAINTED

Print Area View (Under Clamshell)

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SECTION 1

Print Engine Assembly Latch – Release to raise Printhead Assembly to clear media jams or for other maintenance.

Ink Tank Latches – Used to hold Ink Tanks in slots.

NOTE: Make sure both sides at bottom part of latch are engaged.

Ink Tanks – Printer has 5 Ink Tanks: Cyan, Yellow, Magenta, and two Black

Ink Waste Tray – Catches any waste ink produced by system. Tray is filled with

absorbent material. Pull on tab to remove Tray.

Ink Tank Disconnect Switch – When Ink Door is opened, Switch shuts down communication between Printer and Ink Tanks for safe removal and replacement.

GETTING ACQUAINTED

Ink Tank Door View

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SECTION 2

L1 Label Printer

Ink Drip Tray Assembly

Five Ink Tanks – Cyan, Magenta, Yellow, Black, Black

Printhead Cartridge

AC Power Cord

USB Cable

Operator Manual

Driver Software CD

INSTALLING PRINTER

SECTION 2 – Installing Printer

Contents of Packaging

Before using Label Printer:

 Choose a location for Printer  Unpack Printer  Install Ink Drip Tray  Plug in Printer and connect it to computer or network  Install Printer Driver  Install Ink Tanks  Install Printhead  Align Printer with other in-line devices (If used)  Connect external device (Winder, Laminator, Dryer, etc.) to

Printer (If used)

 Set up feed on Printer

Choose a Location

Place the Printer on a sturdy level worktable or cabinet at least 9" from any walls. Use a level to make sure the Printer is level. Protect the Printer from excessive heat, dust, and moisture. Avoid placing the Printer in direct sunlight.

Unpack and Set-up

Remove Printer and its parts from carton. Remove all packing tape.

Attachments

Install Ink Drip Tray Assembly before operating Printer.

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Install Ink Drip Tray Assembly

1. Open Ink Tank Door [A].

2. Release Latch [B] to raise the Clamshell.

3. Insert tabs on Ink Drip Tray into frame

slots [C] as shown.

4. Close Clamshell.

SECTION 2

INSTALLING PRINTER

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SECTION 2

CAUTION

DO NOT USE AN ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT PRINTER TO WALL RECEPTACLE.

DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES. DO NOT USE OUTLETS THAT SHARE SAME CIRCUIT WITH

LARGE ELECTRICAL MACHINES OR APPLIANCES.

IMPORTANT!

CLOSE ALL COVERS AND DOORS BEFORE STARTING OR POWERING DOWN THE PRINTER.

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. CLOSE ALL COVERS.

2. PRESS POWER BUTTON ON CONTROL PANEL.

3. WAIT FOR PRINTER TO STOP PROCESSING.

4. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

INSTALLING PRINTER

Connect Printer

Plugging in Printer

Plug power cord into receptacle [1] located on the rear panel of the Printer. Internal power supply in Printer is rated 100 to 240VAC, 50/60 Hz.

Connect to Computer

Printer connects to computer through USB Port [2]. Network Port [3] for operating in a network environment. See “Network Connection Setup” in “Using Control Panel Touchscreen”.

Turning Power ON and OFF

IMPORTANT! START ONE PRINTER AT A TIME WHEN SIMILAR PRINTERS ARE ON THE SAME NETWORK.

Powering Up Printer:

1. Press Main Power Switch on Rear Panel.

2. Press Power Button on Control Panel.

Powering Down Printer:

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SECTION 2

INSTALLING PRINTER

Install Printer Driver

For Printer software to operate properly, check that computer system meets minimum requirements:

 Operating System: Windows 8/8.1, Windows 10 (Desktop Mode only). Windows XP, Windows Vista,

Windows 7. Supports 32 and 64 bit systems. (You must have administrative privileges on system.) NOTE: Windows 8, 8.1 and Windows 10 will only work in desktop mode. No Windows 8 or 10 metro apps will be supported (applications that work ONLY in Windows 8 or 10 environments).

 Microprocessor: Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal)  System memory: 2 GB minimum; or as recommended for your operating system.  Free hard-disk space: At least 10 GB.  Web Browser: Firefox recommended; Chrome, Safari, and Opera also supported.  CD/DVD drive.  USB port (2.0/3.0): (Ports will be identified as “USB” or “Enhanced” in Device Manager)  Microsoft .Net Framework version 3.5 (for 32 bit systems) or Microsoft .Net Framework version 4 (for 64 bit

systems) must be installed. NOTE: Even if a higher .NET Framework version is installed; version 3.5 or 4 must also be installed, or Toolbox will not open.

IMPORTANT: Before installing Printer software (Toolbox and Driver), temporarily disable all antivirus programs and firewalls. In addition, you must be logged onto system with full administrative privileges (admin rights). NOTE: If installing over USB, do not plug in USB cable until prompted.

Install Over USB Connection

This is the procedure for installing the Print Driver over the USB connection. The procedures for installing the Print Driver over a network connection follow.

1. Check that Printer is plugged in and turned OFF. Disconnect

USB connection if already plugged in. Install disk supplied with Printer in your CD drive. When AutoPlay Window opens, click “Run Setup.exe” to start.

2. Install Printer Software. Make sure computer system

meets minimum requirements and you followed other instructions listed on screen. Click “Install Printer Software”.

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SECTION 2 INSTALLING PRINTER

3. License Agreement.

Check “I accept…” then click “Next>”.

4. Printer Connections. Click “Configure to print using

USB”. Then click “Next>”.

5. Installing Printer Software.

Software download begins.

6. Would You Like to Install This Device Software?

Click “Install”.

7. Connect Device Now. Turn Printer ON and connect USB

cable. Don’t click on either button. Software will finish installing.

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8. Finished software installation. Do not check the Print

Test Page as Printer is not set up yet. You can check “Set

this printer as the default printer” at this time. Click “Finish”.

9. Install Printer Software. Click “Exit” to close CD.

10. Restart computer to complete installation.

SECTION 2

INSTALLING PRINTER

Install Over Network Connection, Version A

Use this procedure to install the Print Driver over the Network connection. This procedure works for almost all networks that allow automatic assignment of the IP address (factory default).

NOTE: Copy the 12-digit Hardware ID number listed on the Printer(s) on the label located below the Ethernet port so you can identify the Printer(s) in a later step.

1. Check that Printer is plugged in and turned ON. Make sure the

Ethernet (network) cable is plugged into the Ethernet port on the Printer. Install disk supplied with Printer in your CD drive. When AutoPlay Window opens, click “Run Setup.exe” to start.

2. Install Printer Software. Make sure computer system

meets minimum requirements and you followed other instructions listed on screen. Click “Install Printer Software”.

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SECTION 2 INSTALLING PRINTER

3. License Agreement.

Check “I accept…” then click “Next>”.

4. Printer Connections. Click “Configure to print using the

Network”. Make sure the Printer is connected to the Network. Then click “Next>”.

5. Printers Discovered. A list of available Printers opens.

Check the Printer column to verify you have an L-Series printer. Check the Hardware ID column and match the number listed to the number you copied previously from the Printer label. Select that Printer. Click “Next>”.

NOTE: If the Printer does not appear on the list, the IP address may have to be assigned manually. See “Install Over Network Connection, Version B”.

6. Installing Printer Software.

Software download begins.

7. Would You Like to Install This Device Software?

Click “Install”.

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8. Finished software installation. Do not check the Print

Test Page as Printer is not set up yet. You can check “Set

this printer as the default printer” at this time. Click “Finish”.

9. Install Printer Software window.

Click “Install Print Software” again to install software on another Printer, or click “Exit” to close the CD.

SECTION 2

INSTALLING PRINTER

Tip: To help distinguish between multiple L-Series Drivers on your system; open the “Printers and Faxes” (Devices and Printers) folder and rename the Printers. For example, rename a network-configured printer

“L Series (Network-1)” and a USB-configured printer “L Series (USB)”. To open the “Toolbox” utility over an Ethernet (network) connection:

Click Start, All Programs, Memjet, L-Series Driver, Toolbox. If more than one copy of the L-Series Driver is installed, you will

have to choose which device you want the Toolbox to connect to. To help choose the proper device, you can identify the Printer(s) using the Hardware ID you copied earlier or you can rename the Printer(s) as outlined in the Tip above.

Example:

L-Series Driver configured for USB: suggested name “L Series (USB)” L-Series Driver (Copy 1) configured for Network: suggested name “L Series (Network-1)”. L-Series Driver (Copy 2) configured for Network: suggested name “L Series (Network-2)”.

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SECTION 2 INSTALLING PRINTER

Install Over Network Connection, Version B

Use this procedure to install the Print Driver over the Network connection on Static IP systems requiring that an IP address is assigned manually. NOTE: Copy the 12-digit Hardware ID number listed on the Printer(s) on the

label just below Ethernet port so you can identify the Printer(s) in a later step. NOTE: This procedure can also be performed from the Touchscreen or Toolbox.

1. Touchscreen: In “Menu”,

tap “Service”. On the Service screen, tap “Network

Config”. The “Network Config” screen opens.

Uncheck the DHCP button. You or your IT person can enter the necessary information under “Network Configuration”. Tap “Submit”.

Toolbox: Install the Printer Software over a USB connection using a nearby computer or laptop. Once the Driver and Firmware are installed on the Printer, use that same computer to open the Printer Toolbox.

In the “View” drop-down menu, click “Service Menus”. When the Diagnostic screen opens, click the “System Settings” button. The “System Settings” screen opens. Uncheck the DHCP button. Your IT support person can fill in the necessary information under “Network Settings” (or you can get it from them.) Click “Submit”.

NOTE: Disconnect the USB from the local computer or laptop. If not using that computer for printing, the S-Series Software can be uninstalled.

2. Connect the Ethernet cable to the Ethernet port and rerun

the “Install Over Network Connection, Version A” procedure. The Printer should now appear on the “Printer s Discovered” window. The Printer can still be identified by its “Hardware ID”, but the new IP address entered by your IT support person (or operator) is shown. Select the desired Printer and click “Next>”. Follow the remaining steps.

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3. Installing Printer Software. Software download begins.

4. Would You Like to Install This Device Software?

Click “Install”.

5. Finished software installation. Do not check the Print

Test Page as Printer is not set up yet. You can check “Set

this printer as the default printer” at this time. Click “Finish”.

SECTION 2

INSTALLING PRINTER

6. Install Printer Software window.

Click “Exit” to close the CD.

“L Series (Network-1)” and a USB-configured printer “L Series (USB)”.

To open the “Toolbox” utility over an Ethernet (network) connection:

Click Start, All Programs, Memjet, L-Series Driver, Toolbox. If more than one copy of the L-Series Driver is installed, you will

Example:

L-Series Driver configured for USB: suggested name “L Series (USB)” L-Series Driver (Copy 1) configured for Network: suggested name “L Series (Network-1)” L-Series Driver (Copy 2) configured for Network: suggested name “L Series (Network-2)”

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SECTION 2

CAUTION

VERIFY THAT THE LABELS ON THE INK CARTRIDGE AND THE PRINTER'S INK STATION MATCH. BOTH SHOULD BE "DN" OR BOTH SHOULD BE "DG".

WARNING!

Ink in Ink Tanks may be harmful if swallowed. Keep new and used Ink Tanks out of reach of children. Discard empty tanks immediately.

INSTALLING PRINTER

Install Ink Tanks

Printer uses one Printhead Cartridge and five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow).

1. Look at the Control Panel Touchscreen.

Ink Tank status information appears in right side of the Touchscreen. Note that the Ink Tank indicator boxes are empty. NOTE: The question marks indicate that no Ink Tanks are detected by the Printer.

2. Open the Ink Tank Door

(hinged at bottom). (Disconnects Printer

communication with Ink Tanks and allows safe installation and replacement.)

Open Ink Tank Latches [A].

3. Remove new Ink Tank(s) from

packaging.

4. Insert Ink Tanks (labels up)

into appropriate color slots [B]. Close Ink Tank Latches.

INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

5. Close Ink Tank Door. Ink colors fill in as Ink Tanks are installed. If ink

colors do not fill in after a few seconds, open Ink Tank Door again and reinstall Ink Tank(s).

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SECTION 2

CAUTION

 Use electrostatic discharge (ESD) protection when handling.  Hold Printhead Cartridge by handles ONLY.  DO NOT touch ink couplings, nozzle surface or electrical contacts.  DO NOT unpack Printhead Cartridge until Printer is ready for

installation. Once unwrapped, delay in installing Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before installing.

Protect Printhead from scratches, dust, fibers, dirt and other contaminants at all times.

CAUTION

DO NOT PRY OR MANUALLY LIFT THE PRINTHEAD LATCH OR THE LATCH MAY BREAK. ONLY OPEN THE LATCH USING THE RELEASE PRINTHEAD BUTTON ON THE TOUCHSCREEN OR IN THE PRINTER TOOLBOX.

INSTALLING PRINTER

First Time Install Printhead Cartridge

Printhead Cartridge is a delicate precision device. Handle with extreme care to avoid damage and issues that could degrade print quality.

1. Open the Top Cover. The

Printhead Latch [1] is shipped in the open position, if it is not:

Use the Touchscreen to tap

Menu, then Service. Press Release Printhead. The

Printer runs, then the Latch

[1] pops open. NOTE: Remove Cap Protectors [2] on Ink Nozzles. Be sure to open the Latch fully to retract the Ink Nozzles.

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SECTION 2 INSTALLING PRINTER

2. [A] Carefully remove Printhead

Cartridge from foil packaging.

Tear foil at notch or cut the end with scissors.

[B] Remove protective plastic cover. Hold Printhead by handle

and unclip cover from Printhead.

[C] Remove protective strip from Printhead Electrical Contacts. Once removed, DO NOT allow strip to touch electrical contacts.

[D] Remove protective strip from Printhead Nozzles. Hold Printhead

by the handle. Pull strip tab and slowly peel strip from Printhead.

DO NOT pull strip at less than a 45° angle from Printhead surface. DO NOT allow removed strip to touch Printhead Nozzles.

3. Wet Printhead Surface. (Ensures that Printhead will

prime correctly.). Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Take care not to damage copper contacts, metal plate, or gold Printhead surface.

4. Carefully insert Cartridge into

compartment at an angle [4], with Printhead surface facing down and Ink Nozzles facing Ink Hoses. Once seated, gently tilt Cartridge back until it snaps into an upright position [5].

DO NOT FORCE Cartridge into position.

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5. Close Printhead Latch [6]. Printer starts up

and primes ink into Printhead (this may take a few

minutes.) Make sure ink is flowing through hoses.

6. Watch the Control Panel

Touchscreen. Check that the

Printhead icon [7] in Printer image is primed (solid color).

SECTION 2

INSTALLING PRINTER

7. When ONLINE [8] appears, the

Printer is ready for use. Close the Top Cover. NOTE: If the Printhead icon continues to display an outline or a question mark (?) try the following procedures:

[1] Printhead icon shows an outline (Printhead unprimed): Click

“Circulate Ink” under “Maintenance” drop-

down in Printer Toolbox. If issue persists, try the “Install Printhead” procedure again. If this does not clear up the issue, contact technical support.

[2] Printhead icon displays a question mark (Printhead not recognized): Try the “Install Printhead” procedure again. If the issue continues, contact technical support.

NOTE: Printer may take up to 12 minutes to set itself up during initial startup. This is normal.

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SECTION 2

WARNING!

HAZARDOUS MOVING PARTS!

KEEP FINGERS AND OTHER BODY PARTS AWAY!

CAUTION

MAKE SURE THAT PRINTER IS TURNED OFF

BEFORE CONNECTING EXTERNAL DEVICE.

INSTALLING PRINTER

Connect Printer to External Device

Connect to External Device (Winder, Laminator, Dryer, etc.):

Connect one end of the interconnect cable into 9-pin connector port on Printer [1] (located just below USB port).

Load Media

Setting the Adjustable Media Sensor.

For irregular-shaped media (such as a circle), loosen Sensor

Reflector knob. Slide the Sensor Reflector along track so the straight edge of the Sensor [A] aligns with the leading tip of the media [B]. Tighten the knob to lock the Sensor Reflector in place.

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SECTION 3

OPERATING PRINTER

SECTION 3 – Operating Printer

Once the Printer Driver is installed and the Printhead is primed, you are ready to start printing. Set up your job and send it to the Printer. The Printer will start and print.

Set the Printer Driver installed in Section 2 as the default driver. It is then accessible through your applications (such as Microsoft Word). Other types of applications and database management software will work in a similar manner when using this Driver.

Printer Driver Properties

The Printer Driver works the same as any other Printer Driver for Windows. It does have some enhancements to help maximize the Printer's ability to print variable addressed pieces quickly and efficiently.

Windows 8, 8.1, and 10: Once job is set up, click File, then Print. Window at right opens. Make sure the L Series Driver is the selected Printer. Clicking Printer Properties opens “General” Tab window.

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SECTION 3 OPERATING PRINTER

General Tab

General tab lets you select:

 Orientation – Set print direction as Portrait

(default), Landscape, Rotate 180° and Mirrored.

 Job Management – Stitch is for printing on

continuous media (no gaps).

Buffer loads entire print job before printing starts. Mask Optimization (checked is default) optimizes

images for printing in most applications. NOTE: Some applications (like FlexMail) may display image boundaries when printed. Unchecking Mask Optimization box eliminates these lines. (Remember to check box when changing applications.) Printer Capture – When selected, the Printer stores the print job in the Printer Job Library after the job is printed. NOTE: The Reprint button on the Printer Touchscreen accesses the Job Library. PC Capture – When selected, saves a Print File (*.prn) on the PC (C:\Windows\Temp) for later use. (Unchecked is default.) NOTE: Use the box below the selection to name the file, otherwise the Printer assigns the current date and a numerical name.

 Copies – Enter number of copies to be printed. Reverse Order: When box is checked, the job will start

printing from the last page of a document and end on the first page. Collate: When printing multiple copies of multi-page documents, checking the box allows all pages of the document to be printed in proper order before printing the next copy.

 Media – Adjusts Printer for media being used for a job.

Type: Choose type of media to be used. Size: Set a different size media than document was originally designed for. Document is automatically

resized to fit new media. Borderless Printing: Checking this box allows printing to edge of media (borderless). See “Appendix C – Borderless Printing: Borderless Print vs. Oversize”.

 Custom Size lets you create and save a Custom Size to suit your needs.  Color Selection – Set Printing for Color, Composite Black (uses all colors to print Black), or Black Only

(uses only Black ink).

 Print Quality – Select Normal or Best. Normal is 1600 x 800 dpi. Best setting is 1600 x 1600 dpi, for use

when high quality images are required. “Speed” allows you to adjust the Printer speed for the media being used (i.e., slow the printing speed for higher quality on glossy stock).

 My Print Settings – Access saved custom print settings for various jobs.

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Layout Tab

Layout allows you change how the document prints

without changing the original document.

 Resizing – Specify Original Size or Custom

Resize: Resizes original as a % of normal size.

Printer prints document in size you selected regardless of paper size selected. Print on: Specify a particular size of paper to print on regardless of size of original document. Checking “Scale to Fit” automatically resizes document to fit on new page size.

 Watermark – Prints a light background

watermark in paper while printing original document. When selected, “First page only” option prints watermark on first page, but not subsequent pages, unchecking prints watermark on all pages. Custom button lets you create a new watermark or edit an existing watermark, including font selection, color, size and printing angle.

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OPERATING PRINTER

Color Tab

Color is used to adjust the color output of the Printer. Use the sliders to adjust Color Tone, Brightness and Saturation. The C, M, Y, K sliders adjust individual colors. Use Defaults to reset to 0 settings.

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Example of a Label Frequency of “2”

OPERATING PRINTER

Media Tab

Media Tab shows the the type of media the Printer is

configured to run and allows minor changes to the positioning and cutting of the media.

 Media – Displays the type of media currently

selected for the Printer. Press Refresh to update the display.

 Printing Adjustments – (Top, Left and Bottom

Adjustments plus Max Page Width and Interpage Gap.) Make minor positioning changes to the print

area in relation to the media if needed.

NOTE: Printing Adjustments only works when Print Area is less than full print width (less than

8.5"/215.9mm wide). See “Using Media Tab Printing Adjustments” on next page.

Stitch – When selected, prints the entire document

as a single page (no gaps). Label Frequency – Allows Printer to ignore a set

number of gaps between labels. This is particularly useful when the labels are different shapes and the Printer sensor may not sense the edge of second label correctly. (For example, printing both front and back bottle labels in one pass.) A label frequency of “1” reads the gap between every label. A setting of “2” will ignore the gap between the two labels [A]. (In effect, the Printer “sees” the two labels as one label). The

Label Frequency can be set from 1-8. NOTE: Using this feature requires that the job be set up as one label in the layout software, so dimensions (including gap) must be accurate.

 Page Cutting – Sheets per Cut: Set the number of labels (sheets) between cuts. Example: 1 = cut after

every label. 5 = cut after every fifth label. NOTE: Since End of Job Cut will also be active, last cut may have fewer labels than set Pages per Cut number depending on total number of labels you are printing (i.e.

you print a total of 23 labels set to cut after every fifth label, you will have 4 sets of 5 labels, 1 set of 3.) End Job Cut: When checked, cuts the end of the media after the job finishes printing. Cutter Offset: Allows fine tuning of the cut line position after making image positioning adjustments.

 Units – Set measurements to be in Inches or Millimeters.

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OPERATING PRINTER

Using Media Tab Printing Adjustments

Top Adjustment /Top of Form (TOF) – Moves image up or down (-5mm up to +200mm down) from top

left corner of media used. Left Adjustment moves image area away (-3mm left to +200mm right) from left edge of media.

(0.1mm increments) Bottom Adjustment/Bottom of Form (BOF) – Extends BOF (in 0.1mm increments) to allow printing

over edge of a label (full bleed label printing).

Max Page Width – Sets width of actual print area. (0.1mm increments) This shuts off nozzles in non- printing area (not used for printing) and saves ink.

NOTE: Can be no larger than maximum print width for Printer (8.5"/215.9mm). Interpage Gap – Sets a gap between labels (pages) when using continuous media. NOTE: Minimum

gap (default) is 3mm.

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IMPORTANT!

BEFORE UPDATING ANY PRINTER FIRM-WARE, REMEMBER TO FIRST EXPORT ANY CUSTOM MEDIA SIZES, WATERMARKS OR PRINT SETTINGS YOU HAVE ADDED TO AN OUTSIDE HOLDING FILE. THIS PREVENTS THE LOSS OF YOUR CUSTOM SETTINGS.

OPERATING PRINTER

Import/Export Tab

Import/Export is used to preserve any custom Watermarks, Media Sizes, and/or Print Settings you may

have developed and saved for various jobs when you update Printer firmware.

 Export – Send custom settings to a holding file

before downloading new firmware.

 Import – Return custom settings after firmware

installation is complete.

The Import/Export tab is also used to import custom media size packages or watermarks from your dealer if they are available.

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OPERATING PRINTER

Using Printer Touchscreen

Once the Printer Driver is installed, and the Printer is turned ON, you can use the Printer's Touchscreen. You can check Printer status, monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on the Printer from the Touchscreen. NOTE: These functions and more can also be operated remotely from a computer using the Printer Toolbox. See “Using the Printer Toolbox” following this section.

Tap the screen to view the Printer Touchscreen.

[A] System Status Indicator (at top of screen) [B] Drop-Down Menu Options (at top of screen) [C] Check Printer Status (across middle of screen) [D] Three often-used control buttons (at bottom of screen)

Drop-Down Menu Options

The Menu drop-down gives you seven selections: Job, Service, Print, Maintenance, Paperpath, Media Scan, Wiper and System Test.

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Job (Status Screen)

The opening screen provides information about the status of the Printer.

Status Indicator box shows Printer activity as ONLINE, ERROR, MAINTENANCE, PRINTING or PAUSED. The gray box

(below Status Indicator) shows the name of the job being processed.

System Status displays current status of Printer and/or error message.

Page shows the page count for a given job. Maintenance counts down from a specified

preset length of printed media until the next automatic Printhead maintenance is performed by the Service Station. NOTE: Select the length by opening the Printer Toolbox User Interface screen, Mid-Job Servicing. In this example, service is performed every 60 meters (197-ft.).

Job shows number of jobs printed (resettable), Session shows the total number of pages printed

by the Printer (resettable) over the length of a Session (shift, day, week, etc).

Firmware : UI Version displays the current firmware and UI firmware (Touchscreen) versions currently installed on the Printer.

Date and Time shows current date and time. These can be configured and set by opening the

Service screen, then Network Config, then Date and Time.

Relative Humidity (RH) displays the current ambient humidity detected near the Printer.

Printer Messages may appear under RH (Relative Humidity).

Media Icon: Displays the type of media the

Printer is currently configured for – Continuous, Diecut or Black Mark. Set the type of media by tapping the icon and selecting the appropriate media type or using the Media

Scan function after selecting Service from the Menu dropdown. Printhead Height Icon: Shows current Printhead printing height setting.

(3 dots = Low, Normal, High settings) Set on Toolbox User Interface screen, Print Height. Printer Icon: Shows status of Media Sensors located in the media feed path of the Printer.

Also shows status of Ink Valves, Service Station, and Printhead. These can alert the operator to the type and location of a problem. (See icon key above.) Tapping any of the status icons pops up a description of that icon.

Ink Levels displays percentage of ink remaining in each of the Ink Tanks.

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List View

Search Screen

OPERATING PRINTER

CONTROL BUTTONS (located along the bottom of the screen): Provide quick access to

often-used functions.

Pause: Tap to temporarily stop printing. Tap again to resume printing. Cancel Job: Cancels a paused job from the printing queue. Cancel is unavailable unless the Pause button has

been pressed first. NOTE: Cancelled jobs must be reloaded before printing can resume. Reprint: Opens the Printer's Job Library to access print jobs saved in the Printer's memory. You can also make

changes to the job specifications and delete jobs as needed. See “Using Reprint” below. NOTE: If no jobs are saved on the Printer, this button will be inactive.

Using Reprint (Print Job Library)

Print jobs can be saved to the Printer's Job Library by selecting the Printer Capture option under Job Management on the General Tab of the Printer Driver. You can access jobs saved in the Printer's Job Library using the Reprint button on the Jobs Screen. NOTE: If no jobs are saved on the Printer, this button will be inactive.

To view the Printer's Job Library, press Reprint on the Jobs Touchscreen. The Jobs Library opens.

Use the View button [A] to change the Library view from Icon to List.

Use the Search icon [B] to search for a particular print job.

The Exit button [C] returns you to the Jobs (Status) screen.

The Printer icon [D] prints the selected job. The Trashcan icon [E] (List view only) deletes

selected job(s) (checked in the Delete column in the Jobs List) from the Library.

The Disk icon [F] displays the available space left in the Printer's Job Library memory.

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Select a job by tapping the job icon or the list name. The Job Print Options screen opens.

The (4) Control buttons let you Exit, Print, Save or Delete the print job. The Save button saves any changes you make to the job specifications in the Print Options on the right side of the screen. If you do not tap Save, the print job reverts to its original settings when you Exit.

The Print Options allow you to change or adjust print specifications for the print job. Scroll down the screen to access all options.

Quality – Tap the button to select Normal or Best. Normal is 1600 x 800 dpi. Best setting is 1600 x 1600 dpi.

mm or inches – Tap the button to change measurements to millimeters or inches.

From page and To page – Select the first and last pages of a job (or part of a job) to print using the Up or Down arrows.

Copies – Enter the number of copies to be printed. Left Adjustment – Moves the image area away (-3mm left to +200mm

right) from the left edge of the media. (Up or down arrows move in 0.1mm increments)

Max. Page Width – Sets the width of the actual print area. (Up or Down arrows move in 0.1mm increments) This shuts off nozzles in the non-

printing area (not used for printing) and saves ink. NOTE: Can be no larger than maximum print width for Printer (8.6"/220.8mm)

Top Adjustment – Moves Top of Form (TOF) image up or down (-5mm up to +200mm down) from top left corner of media used.

Bottom Adjustment – Extends Bottom of Form (BOF) (in 0.1mm

increments) to allow printing over the edge of a label (full bleed label printing).

Interpage Gap – Sets a gap between labels (pages) when using continuous media. NOTE: Minimum gap (default) is 3mm.

End Job Cut – When checked, cuts the end of the media after the job finishes printing.

Sheets Per Cut – Set the number of labels (sheets) between cuts. Example: 1 = cut after every label. 5 = cut after every fifth label. NOTE: Since End of Job Cut will also be active, last cut may have fewer labels than set Pages per Cut

number depending on total number of labels you are printing (i.e. you print a total of 23 labels set to cut after every fifth label, you will have 4 sets of 5 labels, 1 set of 3.)

Normal Speed – Adjust the Printer speed for the Normal Quality setting and for the media being used (i.e., slow the printing speed for higher quality on glossy stock).

Best Speed -- Adjust the Printer speed for the Best Quality setting and the media being used (i.e., slow the printing speed for higher quality on glossy stock).

Cutter Offset – Allows fine tuning of the cut line position after making image positioning adjustments. Label Frequency – Allows Printer to ignore a set number of gaps between labels. This is particularly useful

when the labels are different shapes and the Printer sensor may not sense the edge of second label correctly. (For example, printing both front and back bottle labels in one pass.) A label frequency of “1” reads the gap between every label. A setting of “2” will ignore the gap between the two labels [A]. (In effect, the Printer “sees” the two labels as one label). The Label Frequency can be set from 1-8.

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Service Screen

Tap the Menu button, then Service button to open the Service screen.

Release Printhead – Pumps ink back into Ink Tanks and opens Printhead Latch to remove or install Printhead Cartridge. NOTE: Button is

only active if the system is deprimed first. System Deprime – Pumps ink back into Ink

Tanks prior to replacing the Printhead Cartridge or transporting the Printer.

Network Config button. Click to view, enter or change settings to connect the Printer to your network. You can also set the Screensaver

Timeout (sleep delay) and Printer Date and Time. (See also System Settings in Using

Printer Toolbox.)

Restart – Restarts the Printer without having to perform the shutdown routine (purging ink tanks, priming, etc.)

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OPERATING PRINTER

Print Screen

Tapping Menu, then Print opens the Print screen options for printing different reports.

Print Color Bars – Prints a series of 7 color bars (per Printhead) to indicate how well Printheads are mixing colors and printing.

Print Setup page – Prints a printing pattern used for positioning image on the page.

Print Configuration – Prints current Printer configuration including Firmware Version, Network Connection, Printer Serial Number and more.

Print Printhead Test – Prints color bands, text and patterns to check condition of Printhead's ink nozzles. NOTE: Uses less ink than Print Color Bars.

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Maintenance Screen

Tapping Menu, then Maintenance opens the Maintenance screen. These buttons operate

functions for Printer and Printhead maintenance.

Inspect Sled – Moves Service Station out from under the Printhead Assembly for inspection, cleaning or service.

Circulate Ink – Purges air from ink lines and primes system after replacing the Ink Tanks or the Printhead Cartridge.

Full Clean Printhead – Runs cleaning routine multiple times for the most thorough flushing and cleaning of the Printhead.

Normal Clean Printhead – Runs cleaning and wiping routine twice for a thorough flushing and cleaning.

Quick Clean Printhead – Circulates ink; wipes and cleans Printhead Cartridge.

Paperpath Screen

Tapping Menu, then Paperpath opens the Paperpath screen. These buttons are used to move

media through the Printer when loading or unloading the Printer.

Unload – Rewinds the media back onto the Unwinder and into the Start position on the Printer.

Cut – Tap to cut the roll. The Cut button may change to Cut Position – In this instance, pressing the button advances the last printed label past the Cutter, then roll is cut and the media retracts to the Start position.

Load – Moves the media from the Unwinder and into the Start position.

Reverse Arrow – Moves media back onto the Unwinder. Pressing once moves media at slow speed, pressing again moves media at faster speed.

Stop – Stops the media from either advancing or rewinding. Forward Arrow – Moves media forward through the Printer and onto the Winder. Pressing once moves media

at slow speed, pressing again moves media at faster speed.

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Media Scan Screen

Tapping Menu, then Media Scan opens the Media Scan screen. Use Media Scan to fine tune sensor

sensitivity and/or adjust scan length if media is not printing correctly, or to determine if a type of media is going to have problems printing. This is generally due to the sensors having trouble differentiating between the label surface and backing/gap. (See Using Media Scan below).

NOTE: If using notched Tags, open the Top Cover and slide the white magnetic strip [A] back to uncover the See-Thru Sensor [B]. Cover the Sensor for all other media.

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OPERATING PRINTER

1. Tap Menu, then Service to open the

Service screen. Tap Media Scan.

2. Media Scan screen opens. Tap the Label

Icon to select the type of label being used (diecut or black mark).

3. Set the Scan Length bar slider (set in mm

in this example) so the length would include at least 4 or 5 labels.

4. Load media in the Printer.

Using Media Scan

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5. Tap Auto Scan. The Touchscreen will

display a graph together with results marked Legend and Edge Distances.

The graph shows the difference between the high points (gaps/backing) and flats (label media). If there is little difference between the highs and the flats, the Printer may have trouble differentiating the labels from the gaps.

NOTE: Tapping or rolling the cursor over the blue graph line provides readouts of the points on the graph.

Legend: Explains what the graph is showing. Media (TOF/BOF-Green line) and Sensor (Sensor-Blue line).

Edge Distances: Top line shows the

average gap distance reading. Bottom line shows the length of the label reading.

This example uses a 1/8" (3.5mm) blackmark or gap with a 4" (101.6mm) long label.

6. Manual Scan: For Advanced Users Only. Use Manual Scan if you wish to fine tune the results of the

Auto Scan. First, make sure that the label type and the selected Touchscreen label icon match. Only the

sensors for that type of media will be active. If the label type is different, an Error will show on the Touchscreen status box. Adjust the Sensor Power and/or Sensor Sensitivity sliders in very small increments. You can also increase or decrease the length of media to be scanned by moving the slider on the Scan Length bar. Tap the Manual Scan button. Repeat as necessary to get the desired result.

Sensor Power: 0 to 100 Sensor Sensitivity: 0 to 100 Scan Length: 0 to 1000mm (0 to 39.4")

NOTE: Media Scan is also available in the Toolbox on the computer.

(See Media Scan in Using the Toolbox).

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OPERATING PRINTER

Wiper Screen

Tapping Menu, then Wiper opens the Wiper options screen. Selections are Wiper Transfer,

Condition Wiper and New Wiper.

Wiper Transfer – Manually initiates a Wiper

Transfer instead of waiting for a Transfer to automatically occur during normal operating cycles. Squeegees excess ink off of the Service Station Wiper Roller.

Condition Wiper – Resaturates, conditions and cleans the Wiper Roller with ink to remove dried residue if the Printer is left inactive for long periods of time.

New Wiper – Initiates a System Deprime. Moves Service Station out to remove and replace the Service Station Wiper Roller. Once the new Wiper is installed, the Printer primes the system with ink and conditions the Wiper to optimal operating condition.

1. Printer runs a System Deprime.

2. Replace Wiper Roller or Wiper Module.

3. Finish button: System primes with ink and Wiper Condition runs.

System Test

NOTE: These tests should only be performed by authorized service personnel. System Test allows testing individual or all Printer

systems listed to check that they are operating within specifications. It also allows service people to check the Printer after servicing or replacing parts, particularly belts.

Tap Menu, then System Test to open the

Password screen. Enter the password and tap "Submit" to open the System Test screen. NOTE: Prior to running the System Test make sure no media is loaded in the Printer and there are no obstructions in the media path.

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IMPORTANT

CONNECT ONLY A FAT32 FORMATTED FLASH DRIVE WITH THE PRINTER.

OPERATING PRINTER

Using the SD Card USB Back-Up Port

When a FAT 32 formatted USB Flash Drive is plugged into the USB port [A] (located below the Touchscreen), the USB

Backup screen opens:

USB Storage Device Detected. Lists the Printer you are

connected to, date and time. USB: Graph shows the amount of

usable memory left on the USB Flash Drive plugged into the Printer.

Backup Logs: Backs up all of the Debug Log files currently on the

Printer.

Backup Print Jobs: Backs up all of the Print Jobs saved in the Printer's Print Job Library.

Upload Print Jobs: Allows you to

copy/transfer print jobs from other Printers and sources to this Printer.

Quit: Press to exit the backup screen and safely eject the USB Flash Drive.

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OPERATING PRINTER

Using Printer Toolbox

Once Printer Driver is installed, you can access the Printer Toolbox remotely from a computer. You can check Printer status, monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on Printer from your computer. The Toolbox also has a more extensive list of functions not available on the Touchscreen and a password protected access to a range of options for qualified service personnel. For Touchscreen functions, see

“Using Printer Touchscreen” preceding this section. The Toolbox works with both conventional and touchscreen computer screens.

To open the Printer Toolbox (from a computer): Open Start Menu; then click on Toolbox, select L Series Driver:

NOTE: Conventional Screens: Use your cursor. Touchscreens: Tap buttons or selections or use your cursor.

[A] System Status Indicator and Drop-Down Menu Options (at top of screen) [B] Check Printer Status (across middle of screen) [C] Three often-used control buttons (at bottom of screen)

Drop-Down Menu Options

There are four Drop-Down Menus: View, Maintenance, Service and Print.

The drop-down menus are available on every Toolbox screen allowing you to toggle between menus and select different Printer features and functions.

View Drop-Down

The View drop-down gives you four choices: System Status, User Interface, Ink Usage and Service Menus.

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System Status

This screen opens when you access the Toolbox. It provides information about the Printer.

Status Indicator shows Printer activity as ONLINE, ERROR, MAINTENANCE, PRINTING or PAUSED. The gray box

(below Status Indicator) shows the name of the job being processed.

Page shows the page count for a given job. Job shows number of jobs printed (resettable),

Session shows the total number of pages

printed by the Printer (resettable) over the length of a Session (shift, day, week, etc).

Mid-Job counts down from a specified preset length of printed media until the next automatic Printhead maintenance is performed by the Service Station.

NOTE: Select the length by opening the Printer Toolbox User Interface screen, Mid-Job Servicing. In this example,

service is performed every 40 meters (131-ft.). Idle Timer shows in minutes how often maintenance will

run when Printer is not running. Minutes are settable on the User Interface screen, Idle Timeout (min). (Example: 54 = idle minutes elapsed. 360 = Preset amount of minutes Printer has to be idle before automatic maintenance is performed.)

Wiper Transfer shows how often a Wiper Transfer (cleaning excess ink from the Service Station roller) will be performed in relation to when Wipe Printhead or Printhead Cleaning is performed. (Example: 3/1 = Printer performs 3 Wipe Printheads before one Wiper Transfer is performed.)

Ink Levels displays percentage of ink remaining in each of the Ink Tanks.

Date and Time shows current date and time. These can be configured and set by opening the

Service dropdown screen, System Settings, Date and Time.

Relative Humidity (RH) displays the current ambient humidity detected near the Printer.

Printer Messages may appear under RH (Relative Humidity). Media Icon: Displays the type of media the Printer is currently configured for – Continuous, Diecut or Black

Mark. Set the type of media by selecting or tapping the icon and selecting the appropriate media type or using the Media Scan function after selecting Service Menus from the View dropdown.

Printhead Height Icon: Shows current Printhead printing height setting. (3 dots = Low, Normal, High settings) Set on User Interface screen, Print Height.

Printer Icon: Shows status of Media Sensors located in the media feed path of the Printer. Also shows status of

Ink Valves, Service Station, Printhead and auxiliary devices (such as Unwinders and Winders). These can alert the operator to the type and location of a problem. (See icon key above.) Rolling over any of the status icons with your cursor pops up a description of that icon.

System Status displays current status of the Printer and/or an error message.

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OPERATING PRINTER

CONTROL BUTTONS (located along bottom of screen): Provide quick access to often-used functions.

Pause/Resume: Tap to temporarily stop printing. Tap again to resume printing. Cancel Job: Cancels a paused job from the printing queue. Cancel is unavailable unless the Pause button has

been pressed first. NOTE: Cancelled jobs must be reloaded before printing can resume. Clear Error. Click the button to clear error messages after you have resolved Printer problem (ie, after clearing

a paper jam).

User Interface

SET-UP SETTINGS:

Adjust the Printer for automated service and cleaning intervals, for different types of media and to set the feeder speed for a job.

Mid-Job Servicing – Sets how frequently an automatic maintenance cycle is performed by selecting the length of printed media (in meters) that is run between cycles.

Minimum: 60m/197-ft. Normal (Default): 40m/131-ft. Maximum: 15m /49.25-ft.

NOTE: Mid-Job Servicing can only be set when the Printer is stopped or paused.

KWS Setting – (Keep Wet Spitting) Keeps Printhead hydrated while running a job. Select from 4 settings: None, Light, Medium (default), and Heavy to determine how much ink will “spit” from

Printhead Nozzles. Set in conjunction with “Mid-Job Servicing” which determines frequency of Printer stopping for self-servicing during a job.

Interpage Frequency – On roll-to-cut jobs, set when the Printer spits between labels (to keep the Printhead nozzles hydrated and unclogged). For example: 3 = after every 3rd label; 5 = after every 5th label, etc.

Idle Timeout (min) – Set in minutes how often idle maintenance will run when the Printer is not running. Media Feed – Sets the Printer Sensors to read the type of media and/or the gaps between media when you select

Continuous, Diecut or Blackmark. Internal Print Job Cut – Checking this box allows you to print and cut one of the reports or test pages listed in

the Print dropdown menu. Print Height – Set the height of the Printhead to adjust for printing on different media thicknesses. Select one of

three settings: High, Normal, Low. An indicator appears on the Status Toolbox screen and Touchscreen.

Click “Submit” to apply settings.

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DISPLAY LANGUAGE: Selects

language EWS (Toolbox) and Touchscreen will display. Click “Submit” after selecting language.

FIRMWARE DOWNLOAD: Get the latest version of firmware for your Printer. Two types of

firmware files are normally provided: “.bin” files and “.fbf”

files. “.fbf” files are loaded using the Printer Toolbox.

NOTE: Using the “.fbf” file procedure is an alternative method for downloading firmware. See “Updating Firmware Using “.bin” File” for the recommended procedure using the “.bin” files.

WARNING: This procedure should only be performed by qualified service personnel. In some cases

firmware must be loaded using “Firmware Migration Tool”. If this process is not performed properly, Printer is

rendered inoperable.

UPDATE USER INTERFACE:

Download and install the latest User Interface UI (.rpi) file for the Printer Touchscreen. NOTE: Updating this file does not require shutting down or restarting the Printer.

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Ink Usage

Displays the amount of ink used and other information about each job sent to the Printer. Also tracks estimated Page and Job Costs if information is entered in Job Cost Settings.

INK ESTIMATION MODE – Lets you predetermine how much ink a given job may use prior to printing a job. This is useful for determining per piece costs. Job is sent to Printer and loads, but does not print. Once a job is loaded, click “Refresh” to show the amount of ink (by color) that job will use.

Upload Table – Creates and opens a linkable tabular data file using programs such as Microsoft Excel. (Microsoft Excel is the default.)

Mode selection:

Off – Feature is disabled. Continuous – Ink Estimation Mode

continues running (Printer will not print), until feature is turned “OFF”.

Single Pass – Ink Estimation Mode runs once, then turns off. Printer will then be ready to print.

Click “Submit” to activate the Mode setting selected.

NOTE: The estimating process takes as long as the job would take to print (i.e., if a job

would take one hour to print, the estimate will take one hour to display. Track progress on the Counter located in the System Status window.)

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OPERATING PRINTER

Reset Page Counter – Tap or click this button to reset the Printer page count to 0. (Page on the Printer Toolbox and Touchscreen.)

JOB COST SETTINGS – Enter your Ink Tank Cost, Printhead Cost and Media Size preference (inches or mm).

Set a minimum of at least 100 pcs. to ensure a large enough sample size. Click “Submit”. In Ink Estimation Mode, this feature estimates per page cost and job cost without printing job. With Ink Estimation Mode disabled, Printer still tracks estimated per page cost and estimated job cost as job is being printed. Once costs are entered, they will remain until changed again, even if Printer is turned OFF.

NOTE: This is only an estimate and does not include other factors such as Printer maintenance routines, (printhead wiping and cleaning, power up/down, etc.) that may affect overall result.

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Service Menus

Clicking Service Menus opens the Service Menus (Diagnostics) screen and service menu buttons.

Diagnostics button. Click to check the status of the Printer. (See Diagnostics below.)

System Settings button. Click to view, enter or change settings to connect Printer to your network. (See Network Settings.) Also configure and set the Printer's Date and Time. And set the level of detail desired for Debug Logs.

Debug Logs. Click to display a list of available Debug Logs that can be opened or uploaded. Then select the Log or Logs to be uploaded.

Media Scan. Use Media Scan to fine tune sensor sensitivity and/or adjust scan length if media is not printing correctly, or to determine if a type of media is going to have problems printing. This is generally due to the sensors having trouble differentiating between the label surface and backing/gap. (See Media Scan)

Scan Sensors button. Provides status and a log of sensor activity on sensors located throughout the Printer. (See Scan Sensors.)

Service Menus, Password: Entering the Service Menu password provides access to more advanced Printer control and maintenance menus. For authorized service personnel only.

Diagnostics

This is the screen that opens when you select “Service Menus”. From this screen you can see current status of the Printer.

Other features:

Upload Debug Log – Upload and save a log

of the Printer status to send to a technician to help diagnose a problem. Clicking this button creates a snapshot log showing everything going on with the Printer since powering up. (See Sample Log at right.) NOTE: If a problem arises, try to recreate the problem, then press the Upload Debug Log button without performing any other actions. This may make it easier for the technician to determine the problem. If this is not possible, include any actions you may have taken after the problem began.

Other information provided in the Diagnostics window:

Event Log History – Displays significant events occurring on the

Printer (such as firmware updates, errors, power off, etc.) This log is useful for troubleshooting Printer problems.

NVM Settings – Displays Printer's current NVM (Non-Volatile Memory) settings. (Once settings are saved, they remain even when Printer is turned off, until they are manually changed.)

VARS Settings – Displays Printer's current VARs (Variable) settings. (Settings that are set for a particular job that automatically revert to the default settings when the Printer is turned off or rebooted.)

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System Settings

Set up a network connection for the Printer. You can also configure and set the Printer Date and Time, set the Debug Log

Level and set the Screensaver Timeout (sleep delay).

Network Settings – Permits you to view, enter or change settings to connect the Printer to your network. Network Connection Set -Up:

1. Printer is still connected to computer via

USB cable. To connect the Printer to a network: From the Toolbox, select “View” drop-down menu, click “Service Menus”, then click “System Settings”.

2. “System Settings” screen opens. Use Network Settings

to enter correct settings for your network. NOTE: If manually changing the ip_address, make

sure the “dhcp” and “autoip” boxes are unchecked. (Default is checked.) Enter changes in the appropriate boxes. Click “Submit”.

3. Connect Ethernet cable to

Network Port on Rear Panel of Printer.

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SECTION 3 OPERATING PRINTER

Date and Time – Enter or change the way the date and time will appear in the Printer Status section of the Toolbox screens. To enter or change Date and Time:

1. From the Toolbox, select “View” drop-down menu, click

“Service Menus”, then click “System Settings”.

2. “System Settings” page opens. Use Date and Time options

to enter, edit and format the Date and Time for the Printer.

3. Click “Submit”.

Debug Level – Set the detail level of the Debug Logs. To change the Debug Level:

1. From the Toolbox, select “View” drop-down menu, click

“Service Menus”, and then click “System Settings”.

2. “System Settings” page opens. Go to Debug Level options

and select 0, 1, or 2 to set the desired detail level for the Debug Log. (0 = least detailed, 2 = most detailed). NOTE: Because of the amount of data collected and stored, it is recommended that you not set the Debug Level over 1 unless asked by a service technician.

3. Click “Submit”.

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SECTION 3

OPERATING PRINTER

Screensaver – Set the amount of time the Touchscreen will remain idle before automatically going to Sleep Mode.

1. From the Toolbox, select “View” drop-down menu, click

“Service Menus”, and then click “System Settings”.

2. “System Settings” page opens. Go to Screensaver. Enter

the number of seconds the Touchscreen will remain idle before going to Sleep Mode.

3. Click “Submit”.

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SECTION 3 OPERATING PRINTER

Debug Logs

Access, print or send activity logs for the Printer and for jobs run on the Printer. These files are valuable for diagnosing and servicing problems.

All – Shows all log files available. Debug – Shows only Debug log files. Jobs – Shows only Jobs printed log files.

Page 53

Media Scan

Use Media Scan to fine tune sensor sensitivity and/or adjust scan length if media is not printing correctly, or to determine if a type of media is going to have problems printing. This is generally due to the sensors having trouble differentiating between the label surface and backing/gap.

NOTE: If using notched Tags, open the Top Cover and slide the white magnetic strip [A] back to uncover the See-Thru Sensor [B]. Cover the Sensor for all other media.

SECTION 3

OPERATING PRINTER

Media Scan Procedure:

1. Load media in Printer as if printing a job.

2. From the Toolbox, select the “View” drop-down menu, click

“Service Menus”. Click “Media Scan”.

3. Under “Media Scan Setup”, set “Scan Length”:

The media length for the scan in millimeters. Set length at least 4-5 labels long.

4. Set “Media Feed”: Select what type of media is being fed;

Continuous, Diecut or Blackmark.

5. For Diecut or Blackmark media, (some or all of

the Sensors may be inactive for different types of media), set Sensor sensitivity: :

For Diecut: Set “Diecut Power” Set “Diecut Sensitivity”

For Blackmark:

Set “Blackmark Power” Set “Blackmark Sensitivity”

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SECTION 3 OPERATING PRINTER

6. Click “Submit” to enter your

selections, then click the “Scan Media” button. Blank media moves across sensors to create the graph shown on the screen.

NOTE: Tapping or rolling the cursor over the blue graph line provides readouts of the points on the graph.

Legend: Explains what the graph is showing. Media (TOF/BOF-Green

line). Sensor (Sensor-Blue line). Edge Distances: Top line shows the

average gap distance reading in millimeters. Bottom line shows the length of the label reading in millimeters.

7. If the graph and/or results require adjusting, you can increase or decrease the Sensor sensitivity by

changing the Sensor sensitivity values. You can also increase or decrease the length of media to be scanned by moving the slider on the Scan Length bar. Press the Scan Media button again to obtain a new result.

NOTE: Make sure that the label type and the Toolbox Media Feed type icon match. Only the sensors for that type of media will be active. If the label type is different, an Error will show in the System Status box.

NOTE: Media Scan is also available on the Printer Touchscreen. (See Media Scan in Using the Touchscreen).

Scan Sensors

Provides status updates and an activity log on the Sensors located throughout the Printer. Provides useful details for Service personnel. (See chart below.) Click “Stop” button to stop scanning or click out of “Scan Sensors”.

Page 55

Maintenance Drop-Down

Perform maintenance tasks on the Printer.

Circulate Ink – Purges air from lines and primes system after replacing Ink Tanks or Printhead Cartridge.

Normal Clean Printhead – Runs cleaning and wiping routine twice for better flushing and cleaning.

Wipe Printhead – Wipes and cleans excess ink from Printhead Cartridge. Inspect Sled – Moves Service Station out for inspection, cleaning or service. End Inspection – Moves Service Station back into position under the Printhead. Wiper Transfer – Squeegees excess ink off of Service Station Wiper Roller.

Service Drop-Down

Control functions that require the Printer to be out of service for extended periods of time while they are being performed.

System Deprime – Pumps ink back into Ink Tanks prior to replacing the Printhead Cartridge or transporting the Printer.

Shutdown – Turns Printer OFF. For best system performance, it is recommended to keep Print Engine powered-up (ON/OFF light illuminated) at all times. If turning the Printer off, first power-down the Print Engine using “Shutdown” button in Toolbox or ON/OFF button on Control Panel. Wait until the Touchscreen turns off before turning off the Main Power Switch.

Restart – Restarts the Printer without having to perform the startup routine (purging ink tanks, priming, etc.)

Restart UI – Restarts the Printer Touchscreen without having to perform the Printer startup routine (purging ink tanks, priming, etc.)

SECTION 3

OPERATING PRINTER

Print Drop-Down

Print various reports and Printer tests.

Each printout displays information about the Printer.

Print Setup Page – Prints a printing pattern used for positioning the image on

the page. Print Configuration – Prints current Printer configuration including Firmware

Version, Network Connection, Printer Serial Number and more. Print Printhead Test – Prints color bands, text and patterns to check condition

of Printhead's ink nozzles. NOTE: Uses less ink than Print Color Bars. Print Color Bars – Prints a series of 7 color bars (per Printhead) to indicate

how well Printhead is mixing colors and printing.

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SECTION 3 OPERATING PRINTER

Update Firmware using “.bin” Files

Get latest version of firmware for your Printer.

NOTE: Use this procedure to update firmware AFTER you have updated the Printer Driver.

Printer Driver update procedure is included with an “Update Package” which includes both updated Printer Drivers and

firmware updates. How to download new firmware using “.bin” file:

1. When you are notified that new firmware is available

for your Printer, download the “*.bin” file and save it to your desktop.

2. From Start Menu, open All Programs.

Open “Memjet” folder, then “L Series Driver”. Click “Update Firmware”.

3. Click “Browse” button. Find and select file just

saved to your desktop. Click “Open”.

4. When “Update printer firmware” window opens,

select L-Series Printer you want to update.

NOTE: You can only update one Printer at a time.

5. Click “Update”. DO NOT touch Printer until

firmware is loaded! A message appears on screen warning you not to unplug or shut off Printer.

6. Once firmware finishes loading (about 5-10 minutes),

Control Panel lights and Printer shuts OFF, then restarts automatically to complete installation.

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SECTION 4

CAUTION

VERIFY THAT THE LABELS ON THE INK CARTRIDGE AND THE PRINTER'S INK STATION MATCH. BOTH SHOULD BE "DN" OR BOTH SHOULD BE "DG".

WARNING!

Ink in Ink Tanks may be harmful if swallowed. Keep new and used Ink Tanks out of reach of children. Discard empty Ink Tanks immediately.

MAINTENANCE

SECTION 4 – Maintenance

General, periodic maintenance is needed to keep Printer in good working order. This section covers how to care for Ink Tanks, Printhead Cartridge, Service Station, and clear paper jams.

Replace Ink Tanks

Replace Ink Tanks when ink runs out.

1. Look at the Control Panel Touchscreen. Ink Tank Status information

appears left side of the Touchscreen. Note that some or all of Ink Tank indicators may be low or empty.

2. Open Ink Tank Door (hinged

at bottom). (Disconnects Printer communication with Ink Tanks and allows safe installation and replacement.)

Open Ink Tank Latches [A] and pull Ink Tank(s) [B] out of Printer.

3. Remove new Ink Tank(s)

from packaging.

4. Slide new Ink Tanks (labels

up) into appropriate color slots

[B]. Close Ink Tank Latches. INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

5. Close the Ink Tank Door. Ink colors fill in as Ink Tanks are installed. If

ink colors do not fill in after a few seconds, open the Ink Tank Door and reinstall Ink Tank(s).

NOTE: If Ink Tank is installed, but Ink Tank indicator still does not refresh, see “Clean Ink Tank Contacts” below.

6. When Printer stops processing and no errors appear on the System Status

screen, Printer is ready for use.

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SECTION 4 MAINTENANCE

Clean Ink Tank Contacts

When reinstalling or replacing Ink Tanks, the Ink Level indicators on the Touchscreen may not refresh. This may be due to a dirty Ink Tank Level Prism and/or QA Chip contacts on that Ink Tank(s).

Clean contacts as follows:

1. Remove Ink Tank(s). Open Ink

Tank Door. Release Ink Tank Latch(es) [A]. Remove Ink Tank(s)

[B] that did not refresh.

2. Clean Ink Level Prism [A] and QA Chip contacts [B]

with a clean, dry, lint-free cloth.

NOTE: Dampen cloth with distilled water to wipe Prism, but DO NOT get QA Chip contacts wet.

3. Reinstall Ink Tank(s) (labels up), close Ink Tank

Latch(es). Close Ink Tank Door.

Storage

New Ink Tanks should be stored in original packaging and kept away from heat. Opened Ink Tanks should remain in Printer.

Nominal Ink expiration date: 24 months following date of manufacture (ink fill date).

Disposal

Safely dispose of Ink and Ink Tanks in accordance with local/national regulations. Clean up spills with soap and water. Abrasive soap is effective in cleaning ink off your hands.

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SECTION 4

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING THE RELEASE PRINTHEAD BUTTON ON THE TOUCHSCREEN OR IN THE PRINTER TOOLBOX.

CAUTION

installation. Once unwrapped, delay in installing Printhead can compromise print quality due to dehydration.

 DO NOT place an unwrapped Printhead on any surface before

installing. Protect Printhead from scratches, dust, fibers, dirt and other contaminants at all times.

MAINTENANCE

Clean/Replace Printhead Cartridge

Cleaning

The Printhead is cleaned automatically each time the Printer is turned on or when the “Quick Clean Printhead” routine is performed. This can be found under “Service” Tab, “Normal Clean Printhead” in the Printer Driver or “Maintenance” drop-down menu on Touchscreen. If running automated Cleaning Levels doesn’t help improve print quality, the Printhead Cartridge can be cleaned manually.

1. Open Top Cover. From the Touchscreen, tap “Service” in

the Menu drop-down, then tap “System Deprime”. The Printer pumps any ink in system back into Tanks. Then the Printhead Latch pops open.

2. Make sure Printhead Latch is fully opened to retract

ink lines. Remove used Printhead Cartridge by tilting it toward ink lines, then carefully lifting it out of the Printhead Compartment.

3. Moisten Printhead nozzles using deionized/distilled water

(reference ASTM D5127-90 Type E-II Electronic Grade Water) and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.)

Take care not to damage copper contacts, metal plate, or Printhead surface.

4. Reinstall Printhead, close Printhead Latch and close Top Cover.

Generally, when ink supply is adequate and print quality remains poor, or when automated cleaning processes or manually cleaning Printhead does not help image quality, replace Printhead.

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SECTION 4

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING THE RELEASE PRINTHEAD COMMAND ON THE TOUCHSCREEN OR IN THE COMPUTER TOOLBOX.

MAINTENANCE

Replace Printhead Cartridge

1. Open Top Cover. From the Touchscreen, tap

“Service” in the Menu drop-down, then tap “System Deprime”. The Printer pumps any ink

in system back into Tanks. Then the Printhead Latch pops open.

2. Make sure the Printhead Latch is fully

opened to retract ink lines. Remove used Printhead Cartridge by tilting it toward ink lines, then carefully lifting it out of the Printhead Compartment.

3. [A] Carefully remove Printhead

Cartridge from foil packaging. Tear foil at notch or cut the end with scissors.

[B] Remove protective plastic cover.

Hold Printhead by handle and unclip cover from Printhead.

[C] Remove protective strip from Printhead electrical contacts. Once removed, DO NOT allow strip to touch electrical contacts.

[D] Remove protective strip from Printhead Nozzles. Hold Printhead by handle. Pull strip

tab and slowly peel strip from Printhead.

DO NOT pull strip at less than a 45° angle from Printhead surface. DO NOT allow removed strip to touch Printhead Nozzles. NOTE: Keep foil packaging to store/dispose of old Printhead Cartridge.

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IMPORTANT!

CHECK INK TANKS. PRINTER MAY NOT FULLY REPRIME IF INK TANKS ARE LESS THAN 1/3 FULL.

4. Wet Printhead Surface. (Ensures that Printhead will prime

correctly.) Moisten Printhead nozzles using distilled water and

a damp, lint-free cloth, wiping end to end. (Gray strip located below copper contact strip.) Take care not to damage copper

contacts, metal plate, or gold Printhead surface.

5. Carefully insert Cartridge

into compartment at an angle [4], with Printhead surface facing down and Ink Nozzles facing Ink Hoses. Once seated, gently tilt Cartridge back until it snaps into an upright position [5].

DO NOT FORCE the Printhead Cartridge into position.

7. Close Printhead Latch [6]. Printer starts up and primes ink into Printhead.

(This may take a few minutes.) Make sure ink is flowing through hoses. If air bubbles appear, tap lines or click “Circulate Ink” on Touchscreen to clear them.

SECTION 4

MAINTENANCE

8. Watch Control Panel

Touchscreen. Check that

Printhead icon [7] in Printer image is primed (solid color).

9. When ONLINE [8] appears, the

Printer is ready for use. Close the Top Cover. NOTE: If the Printhead icon continues to display an outline or a question mark (?) try the following procedures:

[1] Printhead icon shows an outline (Printhead unprimed): Click “Circulate Ink” under “Maintenance” drop-down in Printer Toolbox. If issue persists, try the “Install Printhead”

procedure again. If this does not clear up the issue, call for technical support.

[2] Printhead icon displays a question mark (Printhead not recognized): Try the “Install Printhead” procedure again. If the issue continues, call for technical support.

NOTE: Printer may take up to 12 minutes to set itself up during initial startup. This is normal.

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SECTION 4

Storage Temperature Range:

Long Term: 14° F to 86° F (-10° C to 30° C) Short Term: -11° F to 140° F (-25° C to 60° C)

NOTE: Cumulative storage duration above 86° F (30° C)

must not exceed 72 hours.

Humidity Range:

5% to 95% Relative Humidity, non-condensing

Atmospheric Pressure Range:

70 kPa to 106 kPa

Electrostatic Discharge:

8 kV air discharges or 4 kV contact discharges*

*When tested in accordance with IEC 61000-4-2

MAINTENANCE

Printhead Storage

Store and transport cartridge as indicated by “this side up” arrow symbol on packaging.

Cartridge and ink supply must be within operating temperature range before attempting to prime cartridge with ink and starting to print. When stored at temperatures below operating range, it may take up to 3 hours for a cartridge in its packaging to reach operating temperature. NOTE: Additional

packaging will increase time needed to reach operating temperature. Storage Life: 12 months from date of manufacture (printed on shipping box).

Printhead Service Life

Projected: 50,000,000 ejections per nozzle. Printhead has a total of 70,400 nozzles (14,080 per color channel.)

Since printing does not use the entire length of Printhead, some nozzles do not fire as often. The most often used Nozzles will degrade more quickly. Noticing effects of failing nozzles depends partly on the relative position of those nozzles to each other. In simple terms, number of images printed and amount of ink that will pass through printhead prior to printhead degradation will depend on make-up of the images printed, operating environment, servicing, media characteristics (including cleanliness) and other factors.

L-Series Printhead Return Policy

Return Policy and Return Procedure for Memjet Printheads for L-Series Printers: Limited Printhead Replacement Policy: L-Series Printheads are manufactured to be free from defects in materials

and workmanship. However, should an L-Series Printhead display an obvious defect or exhibit a significant degradation of print quality prematurely, Printhead may be returned for replacement.

Returns for these conditions can be made:

 Up to 12 months after shipping date from Astro Machine Corp. and  Printhead's “Total pages printed” = 40,000 or fewer pages (at 15% page coverage),

whichever comes first.

This return policy excludes damage due to mishandling, tampering or misuse, improper storage or transport, or material incompatibility*.

*See “Printhead Installation” and “Replacement” sections of this manual.

Page 63

Color Bars Printout

Return Procedure:

1. Make sure Printer is powered up and connected via

USB or network. To check Printhead Page count:

Open “View” drop-down menu in the computer's Toolbox. Select “Service Menus”. The

“Diagnostics screen opens. Select “Upload Debug Log”. Open and print

the file [A] to include with your return.

2. From Touchscreen

(or open Printer Toolbox). Open the

“Print Menu” dropdown. Tap “Print”. Then tap the “Print Color Bars” button.

SECTION 4

MAINTENANCE

3. Remove Printhead Cartridge from Printer per replacement instructions

found in Operator's Manual.

4. Snap Printhead back into orange plastic protective cover it was shipped

in. IMPORTANT! Make sure all foam pads that came with the

protective cover are installed and in place (two versions shown in images at right).

5. Reseal Printhead and Cover in a plastic bag (reuse and reseal original

packaging if possible).

6. Place Printhead, Printhead Page Count printout and Color Bars printout in

a shipping box. Remember to include your company name, contact information and return address as well.

7. Return to your Astro Machine distributor.

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SECTION 4 MAINTENANCE

Inspect the Service Station

The Service Station (located directly under the Printhead Assembly) cleans Printhead Cartridge of excess ink and debris, keeps Printhead hydrated and protected when not in use, captures and removes ink used to keep nozzles clear. It moves out of the way of the Printhead during printing. It is designed to provide a long service life.

To access the Service Station for inspection and cleaning:

1. Using the Touchscreen, select “Menu,” then

tap “Maintenance” from the drop-down menu. Tap “Inspect Sled”. The Service Station [A] moves out from under the Printhead Assembly.

2. Open the Top Cover.

3. Visually inspect the Service Station for cleaning

or service. Use a dry, lint-free cloth to soak up any excess ink from the Cap Station [B].

4. Tap “End Inspection” on the Touchscreen

to move the Service Station back under the Printhead Assembly.

5. Close the Top Cover.

Page 65

CAUTION

DO NOT ALLOW THE CLAMSHELL TO DROP OR SLAM CLOSED.

Replace Ink Waste Tray

Ink Waste Tray soaks up any excess ink that may drip from Print Engine during operation. After a period of time it may become saturated and need replacement.

1. Open Ink Tank Door.

2. Push in on the Tabs [A] to

release Ink Waste Tray and remove it from unit.

3. Replace with new Ink Waste

Tray [B].

Jams in Printer

Clearing a jam depends on where jam occurred.

SECTION 4

MAINTENANCE

Print Area:

 Open Ink Tank Door.  Pull Clamshell Latch [A]

toward you to unlatch Clamshell.

 Raise Clamshell [B].  Clear jam, then carefully lower Clamshell.

Misfeeds

To correct misfeeds:

Roll Feed – Unwinder/Winder may be moving too

fast or slow for job being printed. Readjust Speed Controls on Unwinder and Winder. Fanfold – Straighten stack.

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SECTION 4

WARNING!

PRINTER IS A PRECISION MACHINE. CLEAN REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT MACHINE FROM ITS POWER SOURCE!

DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT.

CAUTION

NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO PRINTER. EXCESS LIQUID COULD HARM ELECTRONIC PARTS. DAMPEN A LINT-FREE CLOTH WITH THE CLEANER AND APPLY IT TO PARTS TO BE CLEANED.

MAINTENANCE

Cleaning

Clean Printer regularly to remove accumulated paper dust and ink. Depending on types of media run, paper dust may accumulate inside Printer and on Transport.

1. Turn Printer OFF and unplug it from power receptacle. Then open or remove Covers.

2. Interior: Use a vacuum with a soft brush attachment or a can of compressed air to help loosen dust

particles. NOTE: Be careful around ink tray and capping station in Print Engine area as accumulated ink may splash onto other parts of Printer. Take care not to damage PC Boards or electrical wiring.

3. Exterior: Wipe clean with a lint-free cloth using any standard nonabrasive household cleaner that does not

contain plastic-harming solvents.

Feed Rollers and Forwarding Rollers

Feed, Forwarding and Transport Rollers can become glazed with paper lint and ink from media. Clean regularly with a mild abrasive household cleaner on a damp lint-free cloth.

NOTE: Avoid using solvents on Rubber Rollers.

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SECTION 4

CAUTION

USE ONLY DEIONIZED/DISTILLED WATER TO CLEAN PRINT ENGINE COMPONENTS. AVOID CONTAMINATING PRINTHEAD WITH CLEANERS, LUBRICANTS OR OTHER CHEMICALS.

MAINTENANCE

Print Engine

Areas in Print Engine can become glazed with a buildup of dust, paper lint and accumulated ink and have to be cleaned regularly. Open Top Cover. Open Clamshell Assembly by releasing two latches. Use a vacuum to pick up any loose debris.

NOTE: Be careful around Ink Tray and Capping Station in Print Engine area as accumulated ink may splash onto other parts of Printer. Take care not to damage PC Boards or electrical wiring.

[A] Media Sensors: Paper lint and dust may build up on Media Sensors. Use a can of compressed air or a damp (not wet) foam or lintfree cotton swab to gently swab Sensors. Take care not to drip water into Circuit Boards. Use a clean, dry swab to dab surfaces dry.

[B] Rubber Rollers. Clean as needed using distilled water with a damp, lint-free cloth. Be careful not to splash or drip ink on other parts of Printer.

[C] Printing Surfaces, Ink Drip Cover and Tray. Wipe using

distilled water and a damp, lint-free cloth. Pat dry with a lint-free cloth. Ink Drip Tray: Carefully remove Ink Drip Tray Cover and Ink Drip Tray. DO NOT tip the Tray or ink may spill. Wipe off excess ink then clean using distilled water and a damp, lint-free cloth.

Clean Ink Revolver Couplings

1. First, Deprime the system and remove the

Printhead Cartridge.

2. Moisten a foam swab in distilled water.

3. Insert the swab into one of the ink channels and

rotate swab to clean chamber.

4. Use a new swab for each of remaining ink channels

until all 10 openings are clean. (5 on each side.)

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SECTION 4

CAUTION

DO NOT PRY OR MANUALLY LIFT PRINTHEAD LATCH OR LATCH MAY BREAK. ONLY OPEN LATCH USING RELEASE PRINTHEAD BUTTON ON THE TOUCHSCREEN OR IN THE PRINTER TOOLBOX.

MAINTENANCE

Shipping or Transporting Printer

If you have to ship or transport Printer for any reason, the unit will have to be prepared. Once the Printer is prepared, carefully package the Printer, Printhead Cartridge, Service Station and Ink Tanks in the original packaging.

Remove Printhead Cartridge

1. Open Top Cover. From the Touchscreen, tap

“Service” in the Menu drop-down, then tap “System Deprime”. The Printer pumps any ink in system back

into Tanks. Then the Printhead Latch pops open. Then Printhead Latch pops open.

2. Make sure Printhead Latch is fully opened to retract

ink lines. Remove used Printhead Cartridge by tilting it toward ink lines, then carefully lifting it out of the Printhead Compartment.

3. Pack Printhead Cartridge area with absorbent towels to

catch any ink drips or spills. Carefully pack Cartridge using original packaging.

Empty and Clean Ink Drip Tray

1. Open Clamshell.

2. Carefully lift the two tabs out of the

slots in the Print Engine Frame and remove Ink Drip Tray Assembly

[A]. DO NOT tip the Tray or ink may spill. Empty the Tray if

necessary and wipe off excess ink. Clean using distilled water and a damp, lint-free cloth.

3. Reinstall the Ink Drip Tray Assembly.

Page 69

CAUTION

WHENEVER POWERING DOWN UNIT, ALWAYS:

1. PRESS POWER BUTTON ON CONTROL PANEL.

2. WAIT FOR PRINTER TO STOP PROCESSING.

3. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

TURN PRINTER POWER OFF.

Remove Ink Tanks

1. After depriming the

system. Open Front Cover (hinged at bottom). Open the Ink Tank Latches [A] and pull Ink Tank(s) [B] out of Printer.

2. Carefully package Ink

Tanks in original packaging. IMPORTANT: Make sure ink seals on Ink Tanks face up to prevent leakage.

SECTION 4

MAINTENANCE

3. Pack Ink Tank bays with

absorbent towels to catch any ink drips or spills.

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SECTION 5

CONDITION

PROBLEM

SOLUTION

Missing parts of letters or text.

Air and bubbles blocking Nozzles.

Clean Printhead using recirculation, priming or cycles of depriming and priming found on the Printer Touchscreen or in the Printer Toolbox.

Rehydrate Printhead using distilled water and a wet, clean, lint-free cloth.

Air bubbles often disappear with Printer use.

Print shows regularly missing or misdirected nozzles or ink color mixing.

Debris on Printhead.

Perform startup routine. Clean Printhead using a Cleaning Level

on the Printer Touchscreen or in the Printer Toolbox.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.

Replace Printhead.

Ink mixing – Mixed or muddy colors.

Causes: Ink flooding, air in

Printhead or a dirty Printhead.

Clean Printhead using a Cleaning Level on the Printer Touchscreen or in the Printer Toolbox.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.

No print or crisp blocks of missing drops.

Electrical failure or poor electrical connection.

Reseat Printhead. Replace Printhead.

System will not reprime ink after replacing Printhead Cartridge

Printhead nozzles dry.

Ink Tanks may be 1/3 full or less.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.

Replace Ink Tanks.

WARNING!

DO NOT REMOVE SIDE COVERS OF PRINTER! HIGH VOLTAGES PRESENT BEHIND COVERS!

TROUBLESHOOTING

SECTION 5 – Troubleshooting Guide

Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer. We tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and has an adequate supply of ink before attempting to troubleshoot any problem.

Memjet® Printhead

Page 71

CONDITION

PROBLEM

SOLUTION

Ink Tank installed, no Ink Level indication in Toolbox

Ink Tank contacts dirty, preventing Printer/Ink Tank communication.

Remove Ink Tank(s). Clean prism and QA Chip contacts, see

Maintenance, Cleaning Ink Tank Contacts.

Extra lines; losing data

Database problem.

Check data in database program.

Improper output (address information out of order, misfeeding, etc.)

Wrong interface settings. Static electricity.

Dirty Media Sensor.

Check software or database on PC. Close software, then turn Printer OFF

and ON. Clean Media Sensor.

Media jams

Double feeding. Media is curled or bent. Media is too thin.

Adjust Sheet Separators on Feeder. Uncurl media. Minimum thickness for media

is 0.004".

No communication

Improper cabling / connector.

Unit not receiving power.

Use a proper USB cable (see Operator Manual.)

Check plug connections, ON/OFF button and fuse on back panel.

Print too light or missing character dots

Clogged or dirty Printhead. Running out of ink.

Check Printhead. Check Ink Tanks.

Blurry address

Image is not sharp.

Clean Printhead using a Cleaning Level on the Printer Touchscreen or in the Printer Toolbox.

Clean Printhead manually using distilled water and a wet, clean, lint-free cloth.

Feeding problems

Double sheets. Misfeeds.

Adjust Sheet Separators.

Job is sent to print but does not print.

Printer not turned ON. Printer not connected

to computer. Media Sensor is covered in

Print Engine.

Check that Printer is ON. Connect printer cable to computer and

resend job. Open Print Engine and remove media.

Printer

SECTION 5

TROUBLESHOOTING

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SECTION 5

MESSAGE

SOLUTION

Cleaning in Progress

Wait until message disappears. Printer will start printing your job once cleaning process is complete.

Excessive Tilt Error

See details under “Toolbox System Status Messages” section.

Incompatible Printhead

Remove and reinsert your Printhead Cartridge. Replace Printhead. Printhead Cartridges must be purchased from authorized supplier for this printer model.

Incorrect … Ink Tank

Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this printer model.

…. Ink Low

Example: Black Ink Low

Reorder Ink.

…. Out of Ink

Example: Cyan Ink Out

Replace empty Ink Tank.

Load Paper

Out of Paper. Load media into Printer and press PAUSE/RESUME button to resume printing.

Mechanical Jam

Check for and remove obstruction, then press PAUSE/RESUME button to resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Missing Printhead

Remove Printhead Cartridge. Check/clean electrical contacts. Reinsert Printhead. Replace Printhead. If problem persists, contact technical support.

Multiple Inks Low

Reorder Ink.

Multiple Ink Tanks Out

Replace empty Ink Tanks.

Multiple Ink Tanks are missing

Insert missing Ink Tanks. Clean electrical contacts and reseat Ink Tanks.

Multiple Unauthorized Ink Tanks

Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this printer model.

Paper Jam

Remove jammed media. Check for proper feed setup then press PAUSE/RESUME button to resume printing.

Check/Clean Sensors. If problem persists, contact technical support.

Printhead Latch Open

Ensure that Printhead Cartridge is inserted properly, then close Printhead Latch so that it locks.

Print Zone Assembly (Clamshell) Open

Check to be sure Clamshell is completely closed and latched.

The … Ink Tank is

missing

Insert missing Ink Tank. Clean electrical contacts and reseat Ink Tank.

Unauthorized … Ink

Tank Installed

Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for this printer model.

Unauthorized Printhead

Replace Printhead Cartridge. Printhead Cartridges must be purchased from authorized supplier for this printer model.

TROUBLESHOOTING

Errors and Warnings

Printer Alert Window Messages

Messages sent from Driver and displayed on PC screen in a small popup window.

Page 73

PRINT RESOLUTION

Best: 1600 x 1600 DPI Normal: 1600 x 800 DPI

PRINT SPEED

Best: 6" (15 cm)/second Normal: Up to 12" (30 cm)/second

MEDIA PRINTSIZE

8.5" W x 75" L (215.9 mm x 1905 mm)

MEDIA TYPES

Roll or Fanfold (Label, Tag)

MEDIA SIZE

Minimum: 1" W x 1" L (25.4 mm x 25.4 mm) Maximum: 9" W x 75" L (228.6 mm x 1905 mm)

MEDIA THICKNESS

Minimum: 3 points (0.1 mm) Maximum: 12 points (0.3 mm)

MIN. LABEL GAP (Space between Labels)

No Bleed: 3 mm Full Bleed: 5 mm

MEDIA SENSING

Label gap, notch, tick mark, (Continuous, blackmark, diecut)

SOFTWARE

Windows

Printer Drivers for Windows

, 8, 8.1, 10.

RIP available

DIAGNOSTICS

Viewable on 7" Touchscreen Display and L-Series Toolbox

DATA STORAGE

Onboard Printer storage for Job Library

INK

Water-based ink. 5 individual 250 ml ink tanks (CKMYK)

INK MONITOR

Viewable on 7" Touchscreen Display and L-Series Toolbox

PRINT CARTRIDGE

Memjet® Replaceable Printhead

INTERFACE

USB 2.0 and Ethernet

ELECTRICAL

100-240 VAC, 50/60 Hz

INTERNAL MEMORY BATTERY

CR 2032 Lithium Battery

DIMENSIONS

20.25" W x 22.25" L x 13.5" H (51.4 cm x 56.5 cm x 34.3 cm)

WEIGHT

75 lbs. (34 kg)

Appendix A – Printer Specifications

APPENDICES

All Specifications Subject To Change Without Notice

Page 74

SUPPLIES

Printhead Cartridge

123-2393

Waste Ink Tray Assembly (Tray with Ink Waste Pad)

123-2487

Waste Ink Tray Pad (Pad only)

123-2491

VERSAPASSTM DG INK CARTRIDGES

(CHECK INK TYPE FOR YOUR PRINTER)

VersaPassTM DG Black Ink Cartridge, 250 ML

123-2412

VersaPassTM DG Cyan Ink Cartridge, 250 ML

123-2413

VersaPassTM DG Magenta Ink Cartridge, 250 ML

123-2414

VersaPassTM DG Yellow Ink Cartridge, 250 ML

123-2415

VERSAPASSTM DN INK CARTRIDGES

(CHECK INK TYPE FOR YOUR PRINTER)

VersaPassTM DN Black Ink Cartridge, 250 ML

123-3106

VersaPassTM DN Cyan Ink Cartridge, 250 ML

123-3107

VersaPassTM DN Magenta Ink Cartridge, 250 ML

123-3108

VersaPassTM DN Yellow Ink Cartridge, 250 ML

123-3109

APPENDICES

Appendix B – Supplies and Optional Hardware

The following supply items and optional hardware are available from your Astro Machine Distributor:

Page 75

APPENDICES

Appendix C – Borderless Printing: Borderless Print vs. Oversize

L-Series Print Driver (under Printing Preferences) offers two ways for printing to the edge of the media, sometimes called “borderless” or “full-bleed” printing. Each option adjusts the relationship between the target image, selected media size and the actual media on which is it printed, but in different ways. Each option has advantages and disadvantages, especially for certain types of images.

 Borderless Print checkbox: In General Tab, under Media section.  Oversize checkbox: In Custom Sizes dialog box, under Size section in

General Tab of Print Preferences.

Details about each option: when to use each, prerequisite setup and other tips for getting the best result.

BORDERLESS PRINT CHECKBOX Borderless Print Checkbox is located in Printers Printing Preferences, in Media section under General Tab.

Borderless Print Checkbox on General Tab in Printing Preferences

Impact of Using Borderless Print

Selecting Borderless Print checkbox scales target image beyond the size of selected media, by adding a Borderless default resolution value set in the Printer Driver. The image is stretched to print larger than actual size.

For example, if the Borderless default setting is 21 (dots), then resultant Borderless Print selection will have a resolution of 821 dpi, (when printing with normal resolution of 800). Although this might stretch the image beyond the edges of the media, (and is quick and easy to select), it may be too distorted to use.

Page 76

APPENDICES

Prerequisites for Borderless Print

Since scaling can distort the image, do not use Borderless Print for targets that have barcodes or text because this setting could render them unreadable. If target image is a photograph or other graphical image, scaling may not be noticeable or objectionable. Make test runs and check effect of choosing Borderless Print.

For example, Borderless Print for a 4" x 8" label would actually be:

4" (800 dpi) + 21 dots = 3221 dots x 8" (800 dpi) + 21 dots = 6421 dots

Borderless Print Example: Measurements and Relationships

For barcodes and text, use Oversize instead Borderless Print. Required preparation for Oversize is explained below.

OVERSIZE SETTINGS Oversize checkbox is in Custom Sizes dialog box, located in Printing Preferences under General Tab.

Oversize Checkbox on Custom Media Size Dialog Box

 Select Oversize checkbox.  Enter measurements of physical media in Width and Height fields, selecting units

(inches or millimeters).

Page 77

Page Setup for Oversize When using Oversize option, Resizing (located in Layout Tab of Driver) needs to be set to

“Original Size”.

APPENDICES

Page Setup for Oversize Option

Impact of Using Oversize

Selecting Oversize extends Custom Sizes dimensions beyond that of actual media being printed on. Since this size extension is equal in both X- and Y- axes, there is no distortion of target image. Instead, choosing Oversize opens up more of target image for printing, so that it can print beyond size of physical media. However, target image also needs to be created as oversized, not size of physical media; otherwise, there is likely to be a white border between image and media.

Prerequisites for Oversize To make Oversize an applicable option:

 Target image needs to be greater in size than size of actual media. Image needs to be same size as custom

media size selected in Custom Sizes window, corresponding to additional amount set as default in Driver.

Oversize Example: Measurements and Relationships

Page 78

APPENDICES

ADDITIONAL CONSIDERATIONS AND TIPS Some additional considerations apply to both Borderless Print and Oversize in certain circumstances. Minimum Label Gap and Maximum Width

For both Borderless Print and Oversize, additional consideration and testing are required when approaching limitations for minimum label gap and maximum label width.

 Minimum label gap is 3mm. If media used has only a 3mm gap between labels, borderless printing (either

Borderless Print or Oversize) may not work without skipping a label between printed labels. An image that goes beyond physical media size effectively reduces label gap, possibly below 3mm minimum. This may also be beyond top of form (TOF) and bottom of form (BOF). If gap is less than minimum label gap, labels are skipped since TOF and BOF are undetectable for next label.

 Maximum print width is 8.69", including physical media width + Borderless Print/Oversize additional

width. If borderless printing is required, physical media needs to be narrow enough to include additional width for Borderless Print or Oversize expansion.

Page Sizing and Handling with Adobe Acrobat

Many target images are in PDF format. When printing from Adobe Acrobat, be sure to select only Actual Size under Page Sizing & Handling. Other options will affect settings already made for Borderless Print and Oversize, producing undesirable results.

Printing Borderless Print/Oversize from Adobe Acrobat: Select “Actual Size”

Page 79

Adjustable

Media Guide ........................................................ 2

Media Sensor ................................................... 2, 4

Borderless Print vs. Oversize Printing ..................... 69

Cartridges

Ink Tank ............................................. 5, 16, 51, 63

Printhead ............................................ 3, 17, 53, 62

Choose Location ........................................................ 6

Clamshell .............................................................. 1, 2

Latch .................................................................... 4

Support Strut ........................................................ 4

Switch .................................................................. 4

Clean

Ink Drip Tray ............................................... 61, 62

Ink Revolvers ..................................................... 61

Ink Tank Contacts .............................................. 52

Media Sensors .................................................... 61

Print Engine ....................................................... 61

Printer ................................................................ 60

Printhead ............................................................ 53

Rollers .......................................................... 60, 61

Service Station ................................................... 58

Color Tab, Printer Driver ......................................... 23

Connect

Computer ............................................................. 8

Network ........................................................... 2, 8

Printer .................................................................. 8

USB............................................................ 2, 8, 10

Control Panel

Power Button ................................................... 1, 2

Touchscreen ............................................... 1, 2, 27

Couplings, Ink Revolver ............................................ 3

Cover, Top ............................................................. 1, 2

Cutter Assembly ........................................................ 1

Date and Time, Toolbox .......................................... 43

Debug Logs, Toolbox .............................................. 46

Diagnostic Port .......................................................... 2

Diagnostics, Toolbox ............................................... 42

Display, Touchscreen ............................................ 1, 2

Disposal, Ink Tanks ................................................. 52

Door, Ink Tank ...................................................... 1, 2

Drip Tray ................................................................... 4

Drop-Down Menu

Job (Status) ........................................................ 28

Maintenance ................................................. 32, 49

Media Scan .................................................. 33, 47

Paperpath ........................................................... 32

INDEX

Print.............................................................. 31, 49

Service ......................................................... 31, 49

System Test ........................................................ 35

Toolbox .............................................................. 37

Touchscreen ....................................................... 27

View ................................................................... 37

Wiper ................................................................. 35

Encoder ...................................................................... 4

Error Messages ........................................................ 66

Ethernet Port .............................................................. 2

Exhaust Fans .......................................................... 1, 4

Exit Sensor................................................................. 4

Exit Wheels ............................................................... 4

External Device, Connect ........................................ 20

Fans, Exhaust ......................................................... 1, 4

Firmware Update ..................................................... 50

Forwarding Rollers ................................................ 2, 4

Forwarding Wheels Assembly ................................... 2

Fuse ........................................................................... 2

General Tab ............................................................. 22

Guides

Adjustable Media ............................................. 1, 2

Fixed Media ......................................................... 2

Media Exit ........................................................... 1

Import/Export Tab, Printer Driver ........................... 26

Ink Drip Tray

Clean ............................................................ 61, 62

Install ................................................................... 7

Location ............................................................... 4

Ink Revolvers

Clean .................................................................. 61

Location ............................................................... 3

Ink Tanks ............................................................. 1, 5

Clean Contacts ................................................... 52

Disconnect Switch ............................................... 5

Disposal ............................................................. 52

Door ................................................................. 1, 2

Install ................................................................. 16

Latches ............................................................. 1, 5

Remove/Replace .......................................... 51, 63

Storage ............................................................... 52

Ink Usage, Toolbox ................................................. 41

Ink Waste Tray ................................................ 1, 5, 59

Inspection Motor........................................................ 3

Page 80

INDEX

Install

Ink Drip Tray Assembly ...................................... 7

Ink Tanks ........................................................... 16

Printer Driver ................................ ....................... 9

Printer Driver Over USB ..................................... 9

Printer Driver, Network Version A .................... 11

Printer Driver, Network Version B .................... 14

Printhead, First Time ......................................... 17

Interface Port

Connecting ......................................................... 20

External Device .................................................... 2

Jams, Printer ............................................................ 59

Job (System Status), Touchscreen ........................... 28

Job Library, Printer .................................................. 29

Job Logs, Toolbox ................................................... 46

Latches

Clamshell ..................................................... 1, 4, 5

Ink Tanks ......................................................... 1, 5

Printhead .............................................................. 3

Layout Tab ............................................................... 23

Library, Printer Job .................................................. 29

Lifter Motor ............................................................... 3

Load Media .............................................................. 20

Location, Choose ....................................................... 6

Logs

Debug Files ........................................................ 46

Job Files ............................................................. 46

Main Power Switch ................................................... 2

Maintenance

Printer ................................................................ 51

Schedule ............................................................. 77

Toolbox .............................................................. 49

Touchscreen ....................................................... 32

Media Guides

Adjustable ........................................................ 1, 2

Exit ....................................................................... 1

Fixed .................................................................... 2

Media Scan

Toolbox .............................................................. 47

Touchscreen ................................................. 31, 33

Media Sensor

Adjustable Entry .............................................. 2, 4

Clean .................................................................. 61

Exit ....................................................................... 4

Media Tab, Printer Driver........................................ 24

Media, Load ............................................................. 20

Minimum Requirements, System .............................. 9

Misfeeds .................................................................. 59

Network

Connect ............................................................ 2, 8

Settings, Toolbox ............................................... 43

Settings, Touchscreen ........................................ 31

Operating Printer ..................................................... 21

Optional Hardware .................................................. 68

Package Contents ....................................................... 6

Paperpath, Touchscreen ........................................... 32

Platen, Print ............................................................... 4

Power Button ......................................................... 1, 2

Power Connect ........................................................... 2

Toolbox .............................................................. 49

Touchscreen ....................................................... 31

Print Engine

Clamshell ......................................................... 1, 2

Clean .................................................................. 61

Ink Revolvers ................................................. 3, 61

Latch ................................................................ 1, 5

Latch, Clamshell .................................................. 4

Service Station ..................................................... 3

Printer

Clean .................................................................. 60

Connect ................................................................ 8

Cutter Assembly .................................................. 1

Drip Tray ............................................................. 4

Encoder ................................................................ 4

Ethernet Port ........................................................ 2

Exit Wheels .......................................................... 4

Fuse, Main ........................................................... 2

Ink Drip Tray Assembly ...................................... 7

Ink Tanks ......................................................... 1, 5

Interface Port........................................................ 2

Jams ................................................................... 59

Main Power Switch .............................................. 2

Maintenance ....................................................... 51

Operating ........................................................... 21

Optional Hardware ............................................. 68

Print Platen ........................................................... 4

Receptacle, Power ................................................ 2

Service Port .......................................................... 2

Set-up ................................................................... 6

Shipping/Transporting ....................................... 62

Specifications ..................................................... 67

Supplies .............................................................. 68

Support Strut ........................................................ 4

Touchscreen ............................................... 1, 2, 27

Transport Rollers ................................................. 4

Troubleshooting ................................................. 65

Unpack ................................................................. 6

Page 81

INDEX

UpdateFirmware ................................................ 50

USB Port .............................................................. 2

Using Printer Job Library ................................... 29

Printer Driver

Borderless Print vs. Oversize ............................. 69

Color Tab ........................................................... 23

General Tab........................................................ 22

Import/Export Tab ............................................. 26

Install ................................................................... 9

Layout Tab ......................................................... 23

Media Tab .......................................................... 24

Network Install, Version A ................................ 11

Network Install, Version B ................................ 14

Properties ........................................................... 21

USB Install ........................................................... 9

Printhead .................................................................. 3

Clean .................................................................. 53

Install First Time ................................................ 17

Latch .................................................................... 3

Lifter Motor ......................................................... 3

Remove/Replace .......................................... 53, 62

Return Policy ..................................................... 56

Return Procedure ............................................... 57

Service Life ........................................................ 56

Storage ............................................................... 56

Troubleshooting ................................................. 64

Receptacle, Power ..................................................... 2

Remove/Replace

Ink Tanks ..................................................... 51, 63

Ink Waste Tray ................................................... 59

Jams, Printer....................................................... 59

Printhead ...................................................... 53, 62

Rollers

Clean ............................................................ 60, 61

Exit ....................................................................... 4

Forwarding ....................................................... 2, 4

Transport ................................ .............................. 4

Scan Sensors, Toolbox ............................................ 48

Schedule, Maintenance ............................................ 77

SD Card, USB Backup ............................................ 36

SD Card, USB Backup Port ....................................... 1

Sensor

Adjustable Media Entry ................................... 2, 4

Clean .................................................................. 61

Exit ....................................................................... 4

Service

Life, Printhead ................................................... 56

Port ....................................................................... 2

Toolbox ........................................................ 42, 49

Service Station ......................................................... 3

Clean .................................................................. 58

Inspect ................................................................ 58

Inspection Motor .................................................. 3

Set-up

Network, Toolbox .............................................. 43

Network, Touchscreen ....................................... 31

Printer .................................................................. 6

Shipping/Transporting Printer ................................. 62

Specifications, Printer .............................................. 67

Starwheel Assembly, Exit .......................................... 4

Storage

Ink Tanks ........................................................... 52

Printhead ............................................................ 56

Supplies, Printer ...................................................... 68

Support Strut .............................................................. 4

Switch

Clamshell ............................................................. 4

Ink Tank Disconnect ............................................ 5

Main Power ...................................................... 2, 8

On/Off .................................................................. 8

System Requirements, Minimum .............................. 9

System Settings, Toolbox ........................................ 43

System Status, Toolbox ........................................... 38

System Test, Touchscreen ....................................... 35

Toolbox

Date and Time .................................................... 43

Debug Logs ........................................................ 46

Diagnostics ........................................................ 42

Drop-Down Menu .............................................. 37

Ink Usage ........................................................... 41

Maintenance Drop-Down Menu ........................ 49

Media Scan ........................................................ 47

Print Drop Down Menu ..................................... 49

Scan Sensors ...................................................... 48

Service Drop-Down Menu ................................. 49

Service Menu ................................ ..................... 42

System Settings ................................ .................. 43

System Status ..................................................... 38

User Interface ..................................................... 39

Using .................................................................. 37

View Drop-Down Menu .................................... 37

Top Cover .............................................................. 1, 2

Touchscreen

Display ............................................................. 1, 2

Drop-Down Menu .............................................. 27

Job (System) Status ............................................ 28

Maintenance ....................................................... 32

Media Scan .................................................. 31, 33

Network Configuration ...................................... 31

Paperpath ........................................................... 32

Print.................................................................... 31

Service ............................................................... 31

Page 82

INDEX

System Test ........................................................ 35

USB Backup Port ........................................... 1, 36

Using .................................................................. 27

Using Media Scan .............................................. 33

Using Reprint ..................................................... 29

Wiper ................................................................. 35

Transport Rollers ................................ ....................... 4

Tray, Drip .................................................................. 4

Tray, InkWaste .......................................................... 1

Troubleshooting ..................................................... 64

Errors and Warnings .......................................... 66

Printer ................................................................ 65

Printhead ............................................................ 64

Unpack ....................................................................... 6

Update Firmware ..................................................... 50

USB Backup, Touchscreen .................................. 1, 36

USB Port .......................................................... 2, 8, 10

User Interface, Toolbox ........................................... 39

Using

Media Scan, Toolbox ......................................... 47

Media Scan, Touchscreen .................................. 33

Media Tab Printing Adjustments ....................... 25

Printer Toolbox .................................................. 37

Printer Touchscreen ........................................... 27

Reprint-Printer's Job Library .............................. 29

USB Backup Port ............................................... 36

View, Drop-Down Menu ......................................... 37

Warning Messages ................................................... 66

Waste Tray, Ink ................................................... 5, 59

Wheels Assembly, Top Forwarding .......................... 2

Wiper, Touchscreen ................................................. 35

Page 83

COMPONENTS/TASKS

MAINTENANCE TYPE

DAILY

BI-WEEKLY

MONTHLY

YEARLY

AS NEEDED

PERFORMED BY OPERATOR

Printhead (Manual Wiping)

WIPE

Ink Revolver Couplings and Connections: Inspection/Cleaning

EVERY

PRINTHEAD

REMOVAL

Residue and Debris Removal

CLEAN

Optical Sensors (Media Path)

CLEAN

Wiper Assembly: Inspection

INSPECT

Ink Tank Latches/Ink Bay

INSPECT

Ink Tubing, Couplings, Components

INSPECT

Ink Drip Tray

CLEAN WEEKLY OR AS NEEDED

Ink Waste Tray

INSPECT

REPLACE

Printhead Lift Motor Belts and Service Station Belts

INSPECT

PERFORMED BY SERVICE TECHNICIAN

Lubrication

APPLY

Pen Driver PCA Contacts: Cleaning

EVERY

PRINTHEAD

REMOVAL

Moving Parts/Motor

TEST

Service Station Sled Assembly

CLEAN

Wiper Assembly: Cleaning

CLEAN

WARNING!

ALWAYS POWER DOWN PRINTER BEFORE CONNECTING OR DISCONNECTING ANY WIRING HARNESSES OR CABLE CONNECTIONS TO AVOID SERIOUS SHOCK OR INJURY.

CAUTION

 ALWAYS USE APPROPRIATE PERSONAL PROTECTION EQUIPMENT (PPE).  USE ELECTROSTATIC DISCHARGE (ESD) PROTECTION WHEN MAINTAINING EQUIPMENT.

 DISPOSE OF ALL MAINTENANCE WASTE IN ACCORDANCE WITH LOCAL REGULATIONS.

PRINTER MAINTENANCE SCHEDULE

General, periodic maintenance is needed to keep the Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance.

Maintenance Supplies & Equipment: Flashlight, small telescoping mirror, hard-bristled toothbrush or equivalent, powder-free nitrile gloves, protective clothing and eyewear, small flathead screwdriver, tweezers, vacuum with wand, deionized distilled water, can of compressed air, foam or lint-free cotton swabs, lint-free wipes, disposable shop towels.

Page 84

NOTES

______________________________________________________

Page 85

Page 86

Elk Grove Village, IL 60007

03/12/2019

Part Number: 200-L1

Astro Machine AstroJet L1 Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual