Astria Montebello18NE, Montebello24NE, Montebello18PE, Montebello24PE Operation Instructions Manual

Installation and Operation Instructions

Astria™ Unvented (Vent-Free) Gas Log Heater

P/N 126813-01 Rev. A 02/2014 Models

Montebello18NE Montebello18PE Montebello24NE Montebello24PE

P126813-01

INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.

This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not
prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This
appliance is not convertible for use with other gases.

WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built
fireplace or in a listed ventless firebox enclosure. It is design-certified for these installations in accordance
with ANSI Z21.11.2. Exception: DO NOT install this appliance in a factory-built fireplace that includes
instructions stating it has not been tested or should not be used with unvented gas logs.

This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation
section on page 6 of this manual.

WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result

causing property damage, personal injury or loss of life.

— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other

appliance.

— WHAT TO DO IF YOU SMELL GAS:

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

— Installation and service must be performed by a qualified installer, service agency or the gas supplier.

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126813-01A2

WARNING: This is an

unvented gas-red heat­er. It uses air (oxygen)
from the room in which
it is installed. Provisions
for adequate combustion
and ventilation air must
be provided. Refer to Air

for Combustion and Ven­tilation section on page 5

of this manual.

This appliance may be in­stalled in an aftermarket,*
permanently located,
manufactured (mobile)
home, where not prohib­ited by local codes.

This appliance is only for
use with the type of gas
indicated on the rating
plate. This appliance is
not convertible for use
with other gases.

* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer

SAFETY

WARNING: Improper

installation, adjustment,
alteration, service or main­tenance can cause injury
or property damage. Refer
to this manual for correct
installation and operation­al procedures. For assis­tance or additional infor­mation consult a qualied
installer, service agency or
the gas supplier.

WARNING: This ap-

pliance is for installation
only in a solid-fuel burning
masonry or UL127 factory­built replace or in a listed
ventless firebox enclo­sure. It is design-certied
for these installations in
accordance with ANSI
Z21.11.2. Exception: DO
NOT install this appliance
in a factory-built replace
that includes instructions
stating it has not been test­ed or should not be used
with unvented gas logs.

TABLE OF CONTENTS

Safety .................................................................. 2

Unpacking............................................................ 4

Product Identication ........................................... 5

Local Codes......................................................... 5

Product Features ................................................. 5

Air For Combustion and Ventilation ..................... 5

Installation ........................................................... 8

Operation ........................................................... 15

Inspecting Burners ............................................ 19

Cleaning and Maintenance ................................ 20

Troubleshooting ................................................. 21

Wiring Diagram .................................................. 24

Replacement Parts ............................................ 25

Service Hints ..................................................... 25

Technical Service............................................... 25

Accessories ....................................................... 25

Parts .................................................................. 26

Warranty ............................................................ 28

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126813-01A 3

WARNING: This product con­tains and/or generates chemicals
known to the State of California
to cause cancer or birth defects
or other reproductive harm.

IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble,
operate or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning.

DANGER: Carbon monoxide
poisoning may lead to death!

Carbon Monoxide Poisoning: Early signs of

carbon monoxide poisoning resemble the u,
with headaches, dizziness or nausea. If you
have these signs, the heater may not be work-

ing properly. Get fresh air at once! Have heater
serviced. Some people are more affected by
carbon monoxide than others. These include

pregnant women, people with heart or lung
disease or anemia, those under the inuence

of alcohol and those at high altitudes.
Natural and Propane/LP Gas: Natural and

propane/LP gases are odorless. An odor-mak­ing agent is added to these gases. The odor

helps you detect a gas leak. However, the

odor added to the gas can fade. Gas may be
present even though no odor exists.

Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this heater.

WARNING: Any change to
this heater or its controls can
be dangerous.

WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not ap­proved for use with this heater.

SAFETY

Continued

WARNING: Do not allow fans to
blow directly into the heater. Avoid
any drafts that alter burner ame
patterns. Ceiling fans can create
drafts that alter burner ame pat­terns. Altered burner patterns can
cause sooting.

WARNING: Do not place log
scraps or lava rocks on burner.

Due to high temperatures, the ap­pliance should be located out of
trafc and away from furniture and
draperies.

Do not place clothing or other
ammable material on or near the
appliance. Never place any objects
on the heater.

Heater base assembly becomes
very hot when running heater. Keep
children and adults away from hot
surface to avoid burns or clothing
ignition. Heater will remain hot for a
time after shutdown. Allow surface
to cool before touching.

Carefully supervise young children
when they are in the room with
heater.

You must operate this heater with a
replace screen in place. Make sure
replace screen is closed before
running heater.

The replace screen shall have
openings for introduction of com­bustion air.

Keep the appliance area clear and
free from combustible materials,
gasoline and other ammable va­pors and liquids.

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126813-01A4

1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.

2.

Do not place propane/LP supply tank(s) in­side any structure. Locate propane/LP supply
tank(s) outdoors (propane/LP units only).

3. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not

use any phone in your building

• immediately call your gas supplier from

a neighbor’s phone. Follow the gas sup­plier’s instructions

• if you cannot reach your gas supplier,

call the re department

4. This heater shall not be installed in a
bedroom or bathroom.

5. Before installing in a solid fuel burning re­place, the chimney ue and rebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.

Creosote will ignite if highly heated. Inspect

chimney ue for damage. If damaged,
repair ue before operating heater.

6. Do not burn solid-fuel in a masonry or

UL127 factory-built replace in which a

vent-free room heater is installed.

7. If replace has glass doors, never operate

this heater with glass doors closed. Any
glass doors shall be fully opened when the
appliance is in operatoin. If you operate

heater with doors closed, heat buildup
inside replace will cause glass to burst.

Make sure there are no obstructions

across openings of replace.

8. To prevent the creation of soot, follow the

instructions in Cleaning and Maintenance,
page 20.

SAFETY

Continued

9. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off.
If heated, the vapors from these products

may create a white powder residue within
burner box or on adjacent walls or furniture.

10. This heater needs fresh, outside air ven­tilation to run properly. This heater has an
oxygen depletion sensing (ODS) pilot light
safety system. The ODS shuts down the
heater if not enough fresh air is available.
See Air for Combustion and Ventilation,

page 5. If heater keeps shutting off, see
Troubleshooting, page 21.

11. Do not run heater

• where ammable liquids or vapors are

used or stored

• under dusty conditions

12. Do not use this heater to cook food or burn
paper or other objects.

13. Do not use heater if any part has been ex­posed to or under water. Immediately call

a qualied service technician to inspect

the room heater and to replace any part
of the control system and any gas control
which has been under water.

14. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped

(dime-sized or larger).

15. Turn heater off and let cool before servicing

or repairing. Only a qualied service person
should install, service or repair heater.

16. This heater does not need to be con­nected to any external electrical source.

17. To prevent performance problems, do not

use propane/LP fuel tank of less than 100
lb. capacity (propane/LP units only).

18. Operating heater above elevations of

4,500 feet could cause pilot outage.

19. Provide adequate clearances around air
openings.

UNPACKING

CAUTION: Do not remove the
data plates from the grate as­sembly. The data plates contain
important warranty and safety
information.

1. Remove log set assembly from carton.

Note: Do not pick up assembly by logs.

This could damage heater. Always handle
assembly by grate.

2. Remove all protective packaging applied
to log set for shipment.

3. Check heater for any shipping damage.
If heater is damaged call INNOVATIVE
HEARTH PRODUCTS at 1-800-655-2008
for replacement parts before returning to
dealer.

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126813-01A 5

Figure 1 - Product Identication

PRODUCT IDENTIFICATION

State of Massachusetts: The installa­tion must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.

Sellers of unvented propane or natural

gas-red supplemental room heaters shall

provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.

Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.

Hand-Held
Remote Control

Chassis Assembly

Control Valve with
Remote Receiver
Module

Log Set
Assembly

LOCAL CODES

Install and use heater with care. Follow all

local codes. In the absence of local codes,

use the latest edition of The National Fuel
Gas Code ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by

realistic ames and glowing ceramic logs/

coals. This heater is designed for vent-free

operation with ue damper closed. It has

been tested and approved to ANSI Z21.11.2
standard for unvented heaters. State and lo­cal codes in some areas prohibit the use of
vent-free heaters.

SAFETY PILOT

This heater has a pilot with an Oxygen Deple­tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.

REMOTE IGNITION AND CONTROL

This gas log set has a battery powered
electronic remote ignition and control. This
system requires no matches or other source
to light log set.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall not be installed in a room or space
unless the required volume of indoor combustion air is provided by
the method described in the National Fuel Gas Code, ANSI Z223.1/
NFPA 54, the International Fuel Gas Code, or applicable local codes.
Read the following instructions to insure proper fresh air for this
and other fuel-burning appliances in your home.

Today’s homes are built more energy efcient
than ever. New materials, increased insulation

and new construction methods help reduce heat
loss in homes. Home owners weather strip and

caulk around windows and doors to keep the
cold air out and the warm air in. During heating

months, home owners want their homes as

airtight as possible.

Left
Side

Front

Right
Side

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126813-01A6

While it is good to make your home energy ef­cient, your home needs to breathe. Fresh air must

enter your home. All fuel-burning appliances need
fresh air for proper combustion and ventilation.

Exhaust fans, replaces, clothes dryers and

fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.

PROVIDING ADEQUATE
VENTILATION

The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.

All spaces in homes fall into one of the three

following ventilation classications:

1. Unusually Tight Construction

2. Unconned Space

3. Conned Space

The information on pages 5 through 7 will help
you classify your space and provide adequate
ventilation.

Unusually Tight Construction

The air that leaks around doors and windows
may provide enough fresh air for combustion

and ventilation. However, in buildings of un­usually tight construction, you must provide

additional fresh air.

Unusually tight construction is dened as
construction where:
a. walls and ceilings exposed to the out-

side atmosphere have a continuous
water vapor retarder with a rating of one
perm (6 x 10

-11

kg per pa-sec-m2) or less

with openings gasketed or sealed and

b. weather stripping has been added on

openable windows and doors and

c. caulking or sealants are applied to

areas such as joints around window
and door frames, between sole plates
and oors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.

If your home meets all of the three criteria
above, you must provide additional fresh air.
See Ventilation Air From Outdoors, page 7.

If your home does not meet all of the three
criteria above, proceed to Determining
Fresh-Air Flow For Heater Location.

Conned and Unconned Space

The National Fuel Gas Code, ANSI Z223.1/
NFPA 54 denes a conned space as a space

whose volume is less than 50 cubic feet per

1,000 Btu/hr (4.8 m3 per kw) of the aggregate

input rating of all appliances installed in that

space and an unconned space as a space

whose volume is not less than 50 cubic feet per

1,000 Btu/hr (4.8 m3 per kw) of the aggregate

input rating of all appliances installed in that
space. Rooms communicating directly with the

space in which the appliances are installed*,
through openings not furnished with doors, are
considered a part of the unconned space.

* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.

DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION

Determining if You Have a Conned or
Unconned Space

Use this work sheet to determine if you have

a conned or unconned space.

Space: Includes the room in which you will
install heater plus any adjoining rooms with
doorless passageways or ventilation grills
between the rooms.

1. Determine the volume of the space (length
x width x height).

Length x Width x Height =__________cu. ft.

(volume of space)

Example: Space size 20 ft. (length) x 16 ft.

(width) x 8 ft. (ceiling height) = 2,560 cu. ft.

(volume of space)

If additional ventilation to adjoining room

is supplied with grills or openings, add the

volume of these rooms to the total volume
of the space.

2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.

________ (volume of space) x 20 = (Maxi-

mum Btu/Hr the space can support)

Example: 2,560 cu. ft. (volume of space) x

20 = 51,200 (maximum Btu/Hr the space can

support)

3. Add the Btu/Hr of all fuel burning appliances
in the space.

Vent-free replace __________Btu/Hr
Gas water heater* __________Btu/Hr
Gas furnace __________Btu/Hr
Vented gas heater __________Btu/Hr
Gas replace logs __________Btu/Hr
Other gas appliances + _________Btu/Hr
Total= __________Btu/Hr
* Do not include direct-vent gas appliances.

Direct-vent draws combustion air from the
outdoors and vents to the outdoors.

AIR FOR COMBUSTION AND VENTILATION

Continued

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126813-01A 7

AIR FOR COMBUSTION AND VENTILATION

Continued

Example:
Gas water heater __________Btu/Hr
Vent-free replace+ __________Btu/Hr
Total= __________Btu/Hr

4. Compare the maximum Btu/Hr the space
can support with the actual amount of Btu/Hr
used.

______Btu/Hr (max the space can support)
______Btu/Hr (actual amount Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the

space can support)

73,000 Btu/Hr (actual amount of

Btu/Hr used)

The space in the example is a conned space

because the actual Btu/Hr used is more than the
maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options
are as follows:

A. Rework worksheet, adding the space of an

adjoining room. If the extra space provides
an unconned space, remove door to adjoin­ing room or add ventilation grills between
rooms. See Ventilation Air From Inside
Building.

B. Vent room directly to the outdoors. See

Ventilation Air From Outdoors.

C. Install a lower Btu/Hr replace, if lower Btu/Hr

size makes room unconned.

If the actual Btu/Hr used is less than the maxi-

mum Btu/Hr the space can support, the space is
an unconned space. You will need no additional

fresh air ventilation.

WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combus­tion and ventilation air shall be
provided by one of the methods
described in the National Fuel

Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,

or applicable local codes.

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining

unconned space. When ventilating to an
adjoining unconned space, you must provide

two permanent openings: one within 12" of the

ceiling and one within 12" of the oor on the

wall connecting the two spaces (see options

1 and 2, Figure 2). You can also remove door

Figure 2 - Ventilation Air from Inside

Building

Or

Remove
Door into
Adjoining

Room,
Option

3

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilation

Grills

Into Adjoining

Room,

Option 1

12"

12"

into adjoining room (see option 3, Figure 2).

Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation

grills or ducts.

Figure 3 - Ventilation Air from Outdoors

Outlet

Air

Ventilated
Attic

Outlet
Air

Inlet
Air

Inlet Air

Ventilated

Crawl Space

To

Crawl

Space

To Attic

40,000
33,000
73,000

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma­nent openings: one within 12" of the ceiling

and one within 12" of the oor. Connect these

items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size

of ventilation grills or ducts.
IMPORTANT: Do not provide openings for

inlet or outlet air into attic if attic has a thermo­stat-controlled power vent. Heated air entering
the attic will activate the power vent.

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126813-01A8

INSTALLATION

WARNING: Never install the

heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture,
clothing or other ammable
objects are less than 36" from
the front, and 42" from top of
heater. For side clearances see
Figure 4, page 9

• in high trafc areas

• in windy or drafty areas

CAUTION: This heater cre­ates warm air currents. These
currents move heat to wall sur­faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning u­ids, oil or kerosene lamps, etc.) in
the air exist, may discolor walls
or cause odors.

WARNING: Antenna and

ignition cable must maintain a
spacing of 3/4". Failure to keep
them separated will result in
damage to the receiver. See Wir-
ing Diagram on page 24.

IMPORTANT: Vent-free heaters add moisture

to the air. Although this is benecial, installing

heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-

tion, page 5.

CHECK GAS TYPE

Use the correct gas type (natural or propane/
LP) for your unit. If your gas supply is not cor-

rect, do not install heater. Call dealer where

you bought heater for proper type heater.

NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri­mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.

WARNING: A qualied ser­vice person must install heater.
Follow all local codes.

WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creo­sote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within
the house. Inspect chimney and
rebox ue for damage. If dam­aged, repair ue and rebox
before operating heater.

WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of re­place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.

Any outside air ducts and/or ash
dumps in the replace shall be
permanently closed at time of
appliance installation.

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126813-01A 9

WARNING: This appliance is
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rat­ing plate. Field conversion is not
permitted.

INSTALLATION AND CLEARANCES
FOR VENT-FREE OPERATION

WARNING: Maintain the

minimum clearances. If you
can, provide greater clearances
from oor, ceiling and adjoining
wall.

MINIMUM FIREPLACE CLEARANCE

TO COMBUSTIBLE MATERIALS

Side Wall 16", Ceiling 42",

Floor 5", Front 36"

INSTALLATION

Continued

Carefully follow the instructions below. This

will ensure safe installation into a masonry,
UL127-listed manufactured replace or listed
vent-free rebox enclosure.

Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling

A. Clearances from the side of the replace

cabinet to any combustible material and
wall should follow diagram in Figure 4.

Example: The face of a mantel, bookshelf,

etc. is made of combustible material and
protrudes 3 1/2" from the wall. This com­bustible material must be 4" from the side

of the replace cabinet (see Figure 4).

Note: When installing your gas logs into

a manufactured rebox, follow rebox

manufacturer’s instructions for minimum
clearances to combustible materials.

Figure 4 - Minimum Clearance for

Combustible to Wall

*Minimum 16" from Side Wall

*

Example

LOG SIZING REQUIREMENTS

Minimum Firebox Size

Log

Size Height Depth

Front

Width

Rear*

Width

18" 20" 14" 35" 22 1/2"
24" 20" 14" 35" 22 1/2"

*Measured at 14" depth

Minimum Noncombustible Material
Clearances
If Not Using Mantel

Note: If using a mantel, proceed to If Using
Mantel. If not using a mantel, follow the infor­mation below.

You must have noncombustible material(s)

above replace opening. Noncombustible ma­terials (such as slate, marble, tile, etc.) must
be at least 1/2" thick. With sheet metal, you

must have noncombustible material behind
it. Noncombustible material must extend at
least 8" up (for all models). If noncombustible

material is less than 12", you must install
the replace hood accessory (24" models
only). See Figure 5, page 10, for minimum

clearances.

If Using Mantel

You must have noncombustible material(s)

above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,

you must have noncombustible material be­hind it. Noncombustible material must extend
at least 8" up (for all models). If noncom-

bustible material is less than 12", you must
install the replace hood accessory. Even if
noncombustible material is more than 12", you
may need the hood accessory to deect heat
away from your mantel shelf. See Figures 5, 6
and 7, page 10, for minimum clearances.

B. Clearances from the top of the replace

opening to the ceiling should not be less
than 42".

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126813-01A10

Figure 6 - Minimum Mantel Clearances Without Using Hood

Minimum
Noncombustible
Material

Minimum
Noncombustible
Material Height

Distances to
Underside of
Mantel

Top of
Fireplace
Opening

Underside
of Mantel
Shelf

Mantel Shelf

12"

(A)

18" 20" 22" 24"

All
minimum
distances
are in
inches

2

1

/2"

6"

8"

10"

INSTALLATION

Continued

Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace

Figure 7 - Minimum Mantel Clearances When Using Hood

Minimum
Noncombustible
Material

8"
Min.

12" 15" 18" 20"

2½"

6"

8"

10"

12"

Distances to
Underside of
Mantel

Hood
(GA6050 or
GA6053)

Top of
Fireplace
Opening

Underside
of Mantel
Shelf

Mantel Shelf

Noncombustible
Material Distance
(A)

Requirements for Safe Installation

12" or more Noncombustible material OK
Between 8" and

12"

Install re place hood accessory ( see
Accessories, page 25).

Less than 8 Noncombustible material must be ex-

tended to at least 8". See Between 8"

and 12", above. If you cannot extend
material, you must operate heater
with ue damper open.

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126813-01A 11

MANTEL CLEARANCES

In addition to meeting noncombustible mate-

rial clearances, you must also meet required
clearances between replace openings and
mantel shelf on each side of the replace. If
you do not meet the clearances listed below,

you will need a hood.

Determining Minimum Mantel Clearance

If you meet minimum clearance between man-

tel shelf and top of replace opening, a hood
is not required (see Figure 6, page 10).

Determining Minimum Mantel Clearance
When using a Hood

If minimum clearances in Figure 6, page 10
are not met, you must have a hood. When

using a hood there are still certain minimum
mantel clearances required. Follow minimum

clearances shown in Figure 7, page 10 when

using hood.

NOTICE: Surface temperatures of ad­jacent walls and mantels become hot
during operation. Walls and mantels
above the rebox may become hot to
the touch. If installed properly, these
temperatures meet the requirement
of the national product standard. Fol­low all minimum clearances shown
in this manual.

NOTICE: If your installation does
not meet the minimum clear­ances shown, you must do one
of the following:

• operate the logs only with the

ue damper open

• raise the mantel to an accept-

able height

• remove the mantel

FLOOR CLEARANCES

A. If installing appliance on the oor level,

you must maintain the minimum distance
of 14" to combustibles (see Figure 8).

B. If combustible materials are less than

14" to the replace, you must install ap­pliance at least 5" above the top surface

of combustible ooring including tile and

carpet (see Figure 9).

INSTALLATION

Continued

Figure 8 - Minimum Fireplace Clearances

If Installed at Floor Level

Figure 9 - Minimum Fireplace Clearances

Above Combustible Flooring

14"
Min.

Combustible
Material

Noncombustible Material

Hearth

5"
Min.

Combustible
Material

INSTALLING HEATER ASSEMBLY

CAUTION: Do not remove the
data plates attached to the heater
base assembly. The data plates
contain important warranty and
safety information.

WARNING: If installing in a

sunken replace, special care
is needed. You must raise the
replace oor to allow access to
heater control panel. This will in­sure adequate air ow and guard
against sooting and controls be­ing damaged. Raise replace oor
with noncombustible material.
Make sure material is secure.

CAUTION: Do not pick up
heater assembly by the logs. This
could damage heater. Only han­dle base assembly by grates.

IMPORTANT: Make sure the heater burner is

level. If heater is not level, heater will not work

properly.
IMPORTANT: Remote receiver module is at-

tached to the valve by a velcro strap. This module
needs to remain where installed. If removed and

wires cross, this can cause the remote to fail.

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126813-01A12

CONNECTING TO GAS SUPPLY

WARNING: This appliance
requires a 1/2" NPT (National
Pipe Thread) inlet connection
to the shutoff valve.

WARNING: A qualied service
person must connect heater to gas
supply. Follow all local codes.

CAUTION: Never connect
propane/LP replace directly
to the propane/LP supply. This
heater requires an external regu­lator (not supplied). Install the
external regulator between the
heater and propane/LP supply.

WARNING: Never connect
natural gas replace to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.

INSTALLATION

Continued

Fitting

Flexible Gas Hose
(if allowed by local
codes)

Figure 10 - Attaching Flexible Gas Hose

to Regulator

Installation Items Needed

Before installing heater, make sure you have

the items listed below.

• external regulator (for propane/LP units
only, supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench

• approved exible gas line with gas connec-

tor (if allowed by local codes)

* A equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge
connection. Purchase the optional equipment
shutoff valve from your dealer. See Acces-

sories, page 25.
For propane/LP units, the installer must

supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not re-

duce incoming gas pressure, heater regulator

damage could occur. Install external regulator
with the vent pointing down as shown in Figure

11. Pointing the vent down protects it from

freezing rain or sleet.

CAUTION: Use only new,
black iron or steel pipe. Inter­nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.

Figure 11 - External Regulator With Vent

Pointing Down

Propane/LP
Supply Tank

External
Regulator
with Vent
Pointing
Down

Installation Items Needed

• control cover kit (provided with heater)

• approved exible gas hose (if allowed by

local codes)

• sealant (resistant to propane/LP gas, not

provided)

1. Apply pipe joint sealant lightly to male
threads of gas fitting (not provided).

Connect approved exible gas hose to

inlet side of gas control (see Figure 10).

IMPORTANT: Hold gas tting with wrench
when connecting exible gas hose.

2. Position heater assembly in replace.

3. Connect to gas supply. See Connecting
to Gas Supply.

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126813-01A 13

where trapped matter is not likely to freeze.

A sediment trap traps moisture and contami­nants. This keeps them from going into heater
controls. If sediment trap is not installed or is

installed wrong, heater may not run properly.

CAUTION: Avoid damage to
gas control. Hold gas control
with wrench when connecting it
to gas piping and/or ttings.

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.

WARNING: Never use an
open ame to check for a leak.
Apply a noncorrosive leak detec­tion uid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.

CAUTION: Make sure exter­nal regulator has been installed
between propane/LP supply
and heater. See guidelines un­der Connecting to Gas Supply,
page 12.

PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(14" W.C.)

1. Disconnect appliance with its appliance
main gas valve (control valve) and equip­ment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
(3.5 kPa) will damage heater regulator.

2. Cap off open end of gas pipe where equip­ment shutoff valve was connected.

3. Pressurize supply piping system by either

opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.

INSTALLATION

Continued

Installation must include an equipment shutoff

valve, union and plugged 1/8" NPT tap. Locate

NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 12).

IMPORTANT: Install equipment shutoff valve
in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.

Check your building codes for any special
requirements for locating equipment shutoff

valve to replaces.

Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.

WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.

We recommend that you install a sediment
trap in supply line as shown in Figure 12.
Locate sediment trap where it is within reach
for cleaning. Install in piping system between
fuel supply and heater. Locate sediment trap

* Purchase the optional equipment shutoff
valve from your dealer. See Accessories,
page 25.

** Minimum inlet pressure for purpose of input
adjustment.

Figure 12 - Gas Connection

3" Minimum

Equipment Shutoff Valve
With 1/8" NPT Tap*

Approved
Flexible Gas
Hose (if allowed
by local codes)

Cap Pipe Tee
Nipple Joint

Sediment Trap

Natural Gas

From Gas Meter

(5" W.C.** to 10.5"

W.C. Pressure)

Propane/LP Gas

From External

Regulator

(11" W.C.** to

14" W.C.

Pressure)

To Gas
Control

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126813-01A14

INSTALLATION

Continued

Figure 13 - Equipment Shutoff Valve

Open

Closed

Equipment
Shutoff Valve

Figure 15 - Checking Gas Joints for

Propane/LP Gas

Control Valve Location

Propane/LP
Supply Tank

Equipment Shutoff Valve

Figure 14 - Checking Gas Joints for

Natural Gas

Gas Meter

Equipment Shutoff Valve

Control Valve
Location

4. Check all joints of gas supply piping system.

Apply noncorrosive leak detection uid to all

joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected

ttings for leaks.

Test Pressures Equal To or Less Than
1/2 PSIG (14" W.C.)

1. Close equipment shutoff valve (see Fig­ure 13).

2. Pressurize supply piping system by either

opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.

3. Check all joints from gas meter to equip­ment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 14 or 15).

Apply noncorrosive leak detection uid to

all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

PRESSURE TESTING HEATER GAS
CONNECTIONS

1. Open equipment shutoff valve (see Fig­ure 13).

2. Open main gas valve located on or near
gas meter for natural gas or open pro­pane/LP supply tank valve.

3. Make sure control knob of heater is in the
OFF position.

4. Check all joints from equipment shutoff
valve to control valve (see Figure 14 or 15).

Apply noncorrosive leak detection uid to

all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operation, page 15).
Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas to

Appliance, page 18).

ADDING EMBERS, LAVA ROCK AND
DECORATIVE LOGS

The effect of glowing embers is created by
placing ember material on the front burner.

1. Make sure the heater is OFF and has
cooled if it has been running.

2. Gently remove embers from the bag us-

ing gloves or tweezers. (This material is
a skin irritant. Gloves or tweezers are
recommended to prevent skin irrita­tion). Separate the pieces.

3. Add embers to front at burner as shown
in Figure 16. (12 pieces are supplied with
24" models and 8 pieces with 18" models.)
Additional glowing effect can be achieved
by fraying edges of ember material.

Figure 16 - Placement of Embers

Place Glowing Embers
on Burner Ports

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126813-01A 15

OPERATION

Place Lava Rock and
Small Decorative
Logs in Front of
Burner

Figure 17 - Placement of Lava Rock

INSTALLATION

Continued

4. Add lava rock and small decorative logs
around base of heater if desired (see
Figure 17). You may place lava rock and

log pieces up to at burner. DO NOT
place rock or logs on front burner or on
logs. Placing any material on unit other

than ember material on front burner may
result in production of carbon monoxide
or soot.

WARNING: Do not operate
unit without ember material cor­rectly in place as shown in Figure
16, page 14. Do NOT place ember
material anywhere else on the
unit. Use only ember material
supplied with unit. Excessive
or incorrectly placed ember
material may produce carbon
monoxide or soot. If replace­ment embers are needed, the
replacement embers must be
purchased from IHP. See page
27 for part numbers.

WARNING: Do not use rock
wool or any other ember material
not supplied with this unit.

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not fol­low these instructions exactly,
a re or explosion may result
causing property damage, per­sonal injury or loss of life.

A. This appliance has a pilot which must

be lighted by hand. When lighting
the pilot, follow these instructions
exactly.

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do
not use any phone in your building.

• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas supplier,
call the re department.

C. Use only your hand to push in or turn

the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a quali­ed service technician or gas supplier.
Force or attempted repair may result in
a re or explosion.

D. Do not use this appliance if any part

has been under water. Immediately
call a qualied service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been under
water.

WARNING: All previously
applied loose material must be
removed prior to reapplication.

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126813-01A16

WARNING: Burner will come
on automatically within one min­ute after pilot burner is lighted.

6. Press the buttons and at the same

time. A short acoustic signal conrms start

sequence has begun.

Further short acoustic signals (0.2 sec.,

1 Hz) indicate the ignition process until it
is completed and main gas ows. If pilot is
already lit, motor will turn on (max. ame

height) while buttons are pressed down. If

pilot does not light, see Troubleshooting,

page 21.

7. Press to turn on main burner and

increase ame height. Press to de-
crease ame height and shut off main

burner.

8. Short tapping of either button allows

incremental change in ame height.

9. Press OFF button to switch off main gas
and pilot gas.

10. To leave pilot lit and shut off burners only,

press to decrease ame height and
shut off main burner.

FUNCTIONS OF

REMOTE CONTROL

Battery

• After the charged battery has been correctly

installed, the remote hand set is ready for

operations.

• Remove the battery if the remote handset

will not be used more than one year.

Changing Code

The control is radio frequency operated. A

code (chosen from among 4,000 available
codes) is preset for all valves, but can be

changed if required (15 additional codes avail­able). Change DIP switch position. (The DIP
switch is located inside the hand held control
at the top of the battery compartment.) Then
press the receiver's reset button on the bottom
of the receiver module until you hear a second
(longer) signal. When pressing the button

on the remote handset in the following 20 sec.,

the receiver learns the new code.

OPERATION

Continued

REMOTE LIGHTING

INSTRUCTIONS

WARNING:

• If replace has glass doors,
never operate this heater with
glass doors closed. If you op­erate heater with doors closed,
heat buildup inside replace
will cause glass to burst. Make
sure there are no obstructions
across openings of replace.

• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before run­ning heater.

NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange ame will also be pres­ent. Open damper or window to
vent smell. This will only last a
few hours.

CAUTION: A mild gas ash
within 10 seconds is normal
during shutdown of this heater.
Remain clear of the hearth area
for the entire shutdown process
to avoid possible injury.

1. STOP! Read the safety information,

page 15.

2. Make sure equipment shutoff valve is fully
open.

3. Turn motor knob clockwise to the
OFF position.

4. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the
oor. If you smell gas, STOP! Follow “B”
in the safety information, column 1. If you
don’t smell gas, go to the next step.

5. Make sure ON/OFF switch is in "–" (ON)
position.

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126813-01A 17

OPERATION

Continued

Shut Off Procedure

To save battery power, press to turn main
gas to pilot gas. Press the OFF button to

shut off the device including pilot ame. The
device can be shut off with ON/OFF switch,

thus disabling remote hand set.

Setting Display ( °C/24h and °F /12h)

Press and hold OFF and until display
changes from °F (and 12 hour clock) to °C
(and 24 hour clock) or vice versa.

Setting The Time

• After connecting battery or by simultane-

ously pressing and the display will

start to ash. You are in the set mode.

• From SET mode press to set the hour

and to set the minute.

• Wait or press OFF to return to manual

mode.

Battery Replacement

Remote handset battery needs to be changed
when LED is dim. Battery life expectancy is
2 to 3 years. Replacement is recommended
at the beginning of heating season. Battery
needs to be changed when acoustic error
message appears during ignition (see Identify-
ing Error Signals from Receiver, page 24).

Changing Mode of Operation

• Press the SET button quickly to change the

mode of operation in the following order:

MAN, TEMP, TEMP, TIMER.

• Manual ame height adjustment (MAN ap-

pears on display): Press to turn on the

re (main burner) or to increase ame height.

Press to decrease ame or to go down
to pilot only. The receiver acknowledges the
transmission with an acoustic signal.

• The day time temperature mode ( TEMP

appears on display): The sensor in the
transmitter measures room temperature.

The controller compares the room tem­perature with set temperature and sends
a signal to the receiver to turn gas valve

motor up or down, to adjust ame height

accordingly.

• The nighttime setback temperature (
TEMP appears on display): The sensor in
the transmitter measures the temperature
and adjusts it according to the nighttime
setback temperature. There is a bigger
temperature differential during this cycle.

• Timer: The timer mode (TIMER) operates

much like the temperature mode above.

The timer setting allows you to set specic

times for on and off. (There are 2 burner
on and 2 burner off cycles every 24 hours.)
If the reading for the nighttime temp. is

"– – –", the motor will turn off the valve to

standby pilot position and wait for the next
burner on cycle. This display shows the
setting temperature every 30 seconds.

Setting Temperature

• Select the desired mode of operation

(day or night) by pressing the SET button

briey.

• Hold SET button until display ashes.

• Set temperature with the or (40°F is

the minimum temperature).

• Wait or press OFF to go to temperature

control mode.

• If temperature control in moon times
should be off (lower battery consumption),

decrease night temperature until "– – –"
appears on display.

Set Timer

• Switch to timer mode by pressing the SET
button briey.

• Press the SET button until P1 ashes.

• Set hours with and minutes with .

• Press SET briey for the next burner cycle

time.

• If all 4 times are set, pressing the OFF but­ton or waiting will complete programming.

Shutting Off Heater

Press OFF button on remote control to switch
off main gas and pilot gas.

Shutting Off Burner Only (pilot stays lit)

Press to decrease the ame height and
shut off main burner.

SET

OFF

STAND

BY

Figure 18 - Control Panel for Hand-Held

Remote

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126813-01A18

Lighting with Piezo Ignitor

1. Disconnect ignitor cable from receiver and

connect to Piezo Ignitor Tab (see Figure

19 and Wiring Diagram on page 24).

2.

STOP! Read safety information on

page 15,

3. Make sure equipment shutoff valve is fully

open.

4. Turn motor knob clockwise to the

OFF position.

5. Wait (5) minutes to clear any gas and

then smell for gas around heater and

near oor. If you smell gas, STOP! follow

"B" on page 15.

6. ON/OFF switch in "—" ON position.

7. MAN knob on valve is in MAN position

(see Figure 19), When in MAN position

you can see a metallic core.

8. Push and hold down metal core fully with

a pen while the pilot gas ows.

9. Press and release piezo ignitor button until

pilot lights.

10. Continue holding down metal core for

about 10 seconds and then release the

metal core. Pilot should stay lit. If not,

repeat steps 1 through 4.

11. Turn MAN Knob to ON position - main gas

ows.

12. Turn motor knob to adjust ame. Knob

has a slipping clutch that allows manual

ame height adjustment.

TO TURN GAS OFF

TO APPLIANCE

Press OFF button on remote control to switch
off main gas and pilot gas or manually turn
Motor knob clockwise to the "O" OFF
position.

OPERATION

Continued

MANUAL LIGHTING

PROCEDURE

WARNING: Manual lighting

must be performed by a qualied
service person.

The system has a "MANUAL OVERRIDE"
feature that allows you to light with a match.

Lighting with a Match

1. STOP! Read the safety information on
page 15 .

2. Make sure equipment shutoff valve is fully
open.

3. Turn motor knob clockwise to to
OFF position.

4. Wait (5) minutes to clear any gas and then

smell for gas around heater and near oor.
If you smell gas, STOP! follow "B" on page

15. If you do not smell gas, go to the next

step.

5. Make sure ON/OFF switch is in "–" (ON)
position.

6. MAN-knob (valve) in MAN position, a

metallic core is visible (see Figure 19).

7. Push and hold down metal core fully by
using a non-sharp object such as a pen.

This lets the pilot gas ow.

8. Light pilot burner with a match, (see

Figure 20).

9. Continue holding down metal core for
about 10 seconds. Pilot should stay lit

after releasing metal core. If not, repeat

step 1 thru 4.

10. Turn MAN knob to the ON position. This

lets main gas ow.

Figure 19 - Control Valve

Piezo

Ignitor
Tab

Metallic
Core for
Manual
Ignition

Piezo Ignitor

ON/OFF Switch

Microswitch

MAN Knob
in Manual
Position

Motor
Knob
in ON
Position

Figure 20 - Pilot

Pilot Burner

Thermocouple

11. Turn motor knob to adjust ame. Knob has
a slipping clutch that allows manual ame

height adjustment as well as adjustment
to pilot gas.

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126813-01A 19

Thermocouple

Thermocouple

Figure 22 - Incorrect Pilot Flame Pattern

(Natural Gas Pilot Shown)

Figure 21 - Correct Pilot Flame Pattern

(Natural Gas Pilot Shown)

BURNER FLAME PATTERN

Figure 23 shows correct burner ame pat­tern.

NOTICE: Do not mistake orange
ames with yellow tipping. Dirt
or other ne particles are burned
by heater, causing brief patches
of orange ame.

If burner ame pattern is incorrect, as shown

in Figure 24

• turn appliance off (see To Turn Off Gas to

Appliance, page 18)

• see Troubleshooting, page 21

Figure 23 - Correct Burner Flame Pattern

Figure 24 - Incorrect Burner Flame

Pattern

Blue & Bright
Yellow Flames

Orange
Flames

INSPECTING BURNERS

Check pilot ame pattern and burner ame

patterns often.

PILOT FLAME PATTERN

Figure 21 shows a correct pilot ame pattern.
Figure 22 shows an incorrect pilot ame pat­tern. The incorrect pilot ame is not touching

the thermocouple. When the thermocouple

cools, the heater will shut down.
If pilot ame pattern is incorrect, as shown

in Figure 22

• turn heater off (see To Turn Off Gas to Ap­pliance, page 18)

• see Troubleshooting, page 21

Note: The pilot ame on natural gas units will
have a slight curve, but ame should be blue

and have no yellow or orange color.

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126813-01A20

Figure 26 - Injector Holder on Front

Burner Tube

Burner Tube

Primary Air
Inlet Opening

Injector
Holder

Injector

Figure 25 - Removing Front Log to Clean

Front Burner

Main Log
Assembly

Front Log
Assembly

Screws

Base
Assembly

Cleaning
Access

CLEANING AND

MAINTENANCE

WARNING: Turn off heater

and let cool before cleaning.

CAUTION: You must keep
control areas, burner and circu­lating air passageways of heater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a
qualied service person. Heater
may need more frequent clean­ing due to excessive lint from
carpeting, bedding material, pet
hair, etc.

WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.

BURNER INJECTOR HOLDER AIR
INLET HOLE

The primary air inlet holes allow the proper
amount of air to mix with the gas. This pro-

vides a clean burning ame. Keep these holes
clear of dust, dirt, lint and pet hair. Clean these

air inlet holes prior to each heating season.
Blocked air holes will create soot. We recom­mend that you clean the unit every 3 months
during operation and have heater inspected

yearly by a qualied service person.

We also recommend that you keep the burner
tube clean and free of dust and dirt. We rec­ommend using compressed air no greater

than 30 PSI. Your local computer store,

hardware store or home center may carry
compressed air in a can. If using compressed

air in a can, please follow the directions on the
can. If you don't follow directions on the can,

you could damage the pilot assembly.

Before cleaning, shut off unit, including pilot.

Allow unit to cool for at least 30 minutes. You
will need to remove the front log to access
front burner.

1. Remove two screws from back of unit
that attach main log assembly to base
assembly (see Figure 25).

2 . Remove screws from left and right side of

front log assembly to remove from base
assembly (see Figure 25).

3. Inspect burner and primary air inlet holes
on injector holder of each burner for dust
and dirt (see Figures 25 and 26).

4. Blow air through the ports/slots and holes
in the burner.

5. Check the injector holder located at the
end of the burner tube again. Remove

any large particles of dust, dirt, lint or pet

hair with a soft cloth or vacuum cleaner

nozzle.

6. Blow air into the primary air holes on the
injector holder.

7. In case any large clumps of dust have now
been pushed into the burner repeat steps
5 and 6.

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126813-01A 21

TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a

qualied service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean

ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

POSSIBLE CAUSE

1. Switch in OFF position (mod­ule gives long steady beep)

2. Bad batteries (If batteries

fail within 1 heating season,

see cause no. 8)

3. Ignitor electrode not con­nected to ignitor cable

4. Ignitor cable pinched or
wet

5. Broken ignitor cable

6. Bad piezo ignitor

7. Ignitor electrode positioned
wrong or broken

8. Bad module

1.

Gas supply turned off or equip-

ment shutoff valve closed

2. Bad batteries (If batteries

fail within 1 heating season,

see cause no. 9)

3. Control knob not in PILOT
position

4. Control knob not pressed in
while in PILOT position

5. Air in gas lines when in­stalled

6. Depleted gas supply (pro­pane/LP only)

7. ODS/pilot is clogged

8. Gas regulator setting is not
correct

9. Bad module

1. Inlet gas pressure is too
low

2. Wire disconnected from gas
control

3. Burner orice(s) clogged

4. Bad module

OBSERVED PROBLEM

When and are

pressed at the same time,

there is no spark at ODS/
pilot

When and are

pressed, there is spark at

ODS/pilot but no ignition

Burner does not light after
pilot is lit

REMEDY

1. Push switch on valve to "–"
position

2. Replace batteries

3. Reconnect ignitor cable

4. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry

5. Replace ignitor cable

6. Replace piezo ignitor

7. Replace pilot assembly

8. Replace module

1. Turn on gas supply or open
equipment shutoff valve

2. Replace batteries

3. Turn control knob to PILOT
position

4. Press in control knob while
in PILOT position

5. Continue holding down
control knob. Repeat ignit­ing operation until air is
removed

6. Contact local propane/LP
gas company

7. Clean ODS/pilot (see Clean-

ing and Maintenance, page

20) or replace ODS/pilot
assembly

8. Replace gas regulator

9. Replace module

1. Contact local natural or
propane/LP gas company

2. Reconnect leads (see Wir-

ing Diagram, page 24)

3. Clean burner (see Cleaning
and Maintenance, page 20)

or replace burner orice(s)

4. Replace module

www.Astria.US.com

126813-01A22

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

Delayed ignition burner

Burner backfiring during
combustion

Orange ame in burner during

burner combustion

Slight smoke or odor during

initial operation (rst hour)

Heater produces a whistling
noise when burner is lit

White powder residue forming
within burner box or on adja­cent walls or furniture

Moisture/condensation no­ticed on windows

REMEDY

1. Contact local natural or
propane/LP gas company

2. Clean burner (see Cleaning

and Maintenance, page 20)
or replace burner orice

1. Clean burner (see Cleaning
and Maintenance, page 20)

or replace burner orice

2. Replace damaged burner

3. Replace gas regulator

1. Check burner for dirt and

debris. If found, clean

burner (see Cleaning and
Maintenance, page 20)

2. Replace gas control

1. Problem will stop after a few
hours of operation

1. Turn control knob to LO
position and let warm up
for a minute

2. Operate burner until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company

3.

Observe minimum installation
clearances (see page 9)

4. Clean burner (see Cleaning

and Maintenance, page 20)
or replace burner orice

1. Turn heater off when us-

ing furniture polish, wax,

carpet cleaners or similar
products

1. Refer to Air for Combustion
and Ventilation require­ments (page 5)

POSSIBLE CAUSE

1. Manifold pressure is too
low

2. Burner orice(s) clogged

1. Burner orice is clogged or

damaged

2. Damaged burner

3. Gas regulator defective

1. Not enough air

2. Gas regulator defective

1. Residues from manufac­turing processes and logs
curing

1. Turning control knob to HI
position when burner is
cold

2. Air in gas line

3. Air passageways on heater
blocked

4. Dirty or partially clogged

burner orice(s)

1. When heated, vapors from
furniture polish, wax, car­pet cleaners, etc. may turn

into white powder residue

1. Not enough combustion/
ventilation air

www.Astria.US.com

126813-01A 23

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your
building.

• Immediately call your gas supplier from a neighbor’s phone. Fol­low the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-

plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,

create fumes. These fumes may mix with combustion air and create odors. These odors will
disappear over time.

POSSIBLE CAUSE

1. Battery is not installed.
Battery power is low

2. Bad module

1. Metal expanding while
heating or contracting
while cooling

1. Heater burning vapors from

paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-

TANT statement above)

2. Low fuel supply (propane/
LP only)

3. Gas leak. See Warning

statement at top of page

1. Not enough fresh air is
available

2. Low line pressure

3. ODS/pilot is partially
clogged

4. Thermostat on remote is

satised

1. Gas leak. See Warning
statement at top of page

2. Control valve or gas control
defective

1. Foreign matter between
control valve and burner

2. Gas leak. See Warning

statement at top of page

REMEDY

1. Replace batteries in re­ceiver and remote control

2. Replace module

1. This is normal with most
heaters. If noise is exces­sive, contact qualied ser­vice person

1. Open window to venti­late room. Stop using odor
causing products while
heater is running

2. Rell supply tank (propane/

LP only)

3. Locate and correct all leaks
(see Checking Gas Con-

nections, page 13)

1. Open window and/or door
for ventilation

2. Contact local natural or
propane/LP gas company

3. Clean ODS/pilot (see

Cleaning and Maintenance,

page 20)

4. Adjust temperature

1. Locate and correct all leaks
(see Checking Gas Con-

nections, page 13)

2. Replace control valve or
gas control

1. Take apart gas tubing and
remove foreign matter

2. Locate and correct all leaks
(see Checking Gas Con-

nections, page 13)

OBSERVED PROBLEM

Remote does not function

Heater produces a clicking/
ticking noise just after burner
is lit or shut off

Heater produces unwanted
odors

Heater shuts off in use (ODS
operates)

Gas odor even when control
knob is in OFF position

Gas odor during combustion

www.Astria.US.com

126813-01A24

WIRING DIAGRAM

SPARK

SPARK

Pilot

4 AA Batteries

ON/OFF

Switch

Thermocurrent

Interrupter Block

SW

SWTCTC

Battery
Compartment

MA
GR
MO
SW

PANEL

Receiver

Antenna

Ignition Cable

Thermocouple

Thermocurrent
Interrupter Block

Combination Control

ON/OFF Switch
(Optional)

OFF

ON

8 Wire Connecting Cable

Thermocurrent Cable #2
or ON/OFF Switch
Soldered Cable

Thermocurrent
Cable #1

Motor
Knob

MAN Knob

TROUBLESHOOTING

Continued

POSSIBLE CAUSE

Battery nearly down. (When
signal appears the rst time ap­proximately 10 ignitions left)

Cable is not connected, ON/OFF

switch is in OFF position

Ignition not successful, possible

air in supply line

REMEDY

Replace battery

Connect cables

Switch to ON. Repeat
procedure

OBSERVED PROBLEM

Long signals (0.8 second
tone, 0.2 second break) dur­ing ignition

5 second continuous tone

5 short signals (8.2 second

tone, 0.2 second break)

IDENTIFYING ERROR SIGNALS FROM RECEIVER

www.Astria.US.com

126813-01A 25

Purchase these accessories from your local
dealer. If they can not supply these accessories
call INNOVATIVE HEARTH PRODUCTS at
1-800-655-2008 for information. You can also
write to the address listed on the back page of
this manual.

REPLACEMENT PARTS

FIREPLACE HOOD

Black - GA6050
Antique Brass - GA6053

For all models. Helps deect heat away from

mantel or wall above replace. Fits openings

28" to 48" wide.

Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.

Contact authorized dealers of this product.

If they can’t supply original replacement
part(s), call INNOVATIVE HEARTH PROD­UCTS at 1-800-655-2008.

When calling, have ready:

• your name

• your address

• model and serial numbers of your heater

• how heater was malfunctioning

• purchase date
Usually, we will ask you to return the part to

the factory.

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specied heat

• propane/LP gas supply may be low

You may feel your gas pressure is too low. If

so, contact your local propane/LP or natural

gas supplier.

TECHNICAL SERVICE

You may have further questions about installa-

tion, operation, or troubleshooting. If so, contact

INNOVATIVE HEARTH PRODUCTS at
1-800-655-2008. When calling please have
your model and serial numbers of your heater
ready.

You can also visit the INNOVATIVE HEARTH
PRODUCTS web site at www.IHP.US.com.

ACCESSORIES

LAVA ROCK - GA6060

For all models. Order when additional rock

is desired.

www.Astria.US.com

126813-01A26

PARTS

MONTEBELLO18NE, MONTEBELLO18PE, MONTEBELLO24NE, AND
MONTEBELLO24PE

1

2

3

4

5

25
22

7

8

18

9

6

10

11

26

31

34

23

12

21

20

29

28

29

28

27

24

27

24
22

13

19

14

32

30

15

15

15

15

15

15

31

15

15

15

15

15

15

15

16

17

16

33

31

www.Astria.US.com

126813-01A 27

PARTS

This list contains replaceable parts used in your heater. When ordering parts, follow the

instructions listed under Replacement Parts on page 25 of this manual.

KEY
NO.

PART NUMBER

DESCRIPTION QTY.Montebello18NE Montebello18PE Montebello24NE Montebello24PE

1 116950-01 116950-01 116805-01 116805-01 Base 1
2 116853-02 116853-02 116853-01 116853-01 Base Support 1
3 116943-02 116943-01 116810-01 116810-02 Left Burner Bracket 1
4 116951-01 116951-01 116806-01 116806-01 Rear Burner 1
5 116952-01 116952-01 116811-01 116811-01 Pan Burner 1
6 111819-07 111819-11 111819-06 111819-10 Front Orice 1
7 111819-18 111819-19 111819-16 111819-17 Rear Orice 1
8 116955-01 116955-01 116815-01 116815-01 Grate 1
9 14391 14391 14391 14391 Venturi Tube 1
10 14527 14527 14527 14527 Burner Gasket 1
11 116807-01 116807-02 116807-01 116807-02 Valve Assembly 1
12 116943-02 116943-02 116816-01 116816-01 Right Burner Bracket 1
13 116854-01 116854-01 116854-01 116854-01 Pilot Bracket 1
14 104285-01 104285-01 104285-01 104285-01 ODS Pilot 1
15 M11084-26 M11084-26 M11084-26 M11084-26 Screw, HWH AB 10-16 x 0.38 27
16 11209 11209 11209 11209 Hex Nut 2
17 112829-01 112829-01 112829-01 112829-01 Air Shutter 1
18 M11084-38 M11084-38 M11084-38 M11084-38 Screw, HWH AB 8-18 x 0.38 1
19 117004-01 — 117004-01 117004-01 Pilot Shield 1
20 099918-03 099918-02 099918-03 099918-02 Burner Regulator 1
21 116957-01 111803-03 116957-01 — Air Shutter 1
22 111824-01 111824-01 111824-01 111824-01 Nut/Sleeve, 3/8" 2
23 111828-01 111828-01 111828-01 111828-01 Nut/Sleeve, 3/16" 1
24 111817-05 111817-05 111817-05 111817-05 3/8" Flextube - 7" 2
25 111817-04 111817-04 — — 3/8" Flextube - 21" 1

— — 111817-09 111817-09 3/8" Flextube - 26" 1
26 111817-03 111817-03 111817-03 111817-03 3/16" Flextube 1
27 14396 14396 14396 14396 Male Adapter Fitting 2
28 117029-01 117029-01 117029-01 117029-01 Female Adapter Fitting 2
29 117030-01 117030-01 117030-01 117030-01 Compression Adapter, Female 2
30 117992-02 117992-02 117026-03 117026-03 Rear Log Kit 1
31 117992-01 117992-01 117026-02 117026-02 Front Log Kit 1
32 117495-01 117495-01 117495-01 117495-01 Caution Decal Bracket 1
33 116673-02 116673-02 116673-02 116673-02 Hand-Held Remote Control 1
34 117307-01 117307-01 117307-01 117307-01 Velcro Strap 1

PARTS AVAILABLE — NOT SHOWN

100563-01 100563-01 100563-01 100563-01 Warning Plate 1
112796-01 112796-01 112796-01 112796-01 Lighting Instructions Plate 1
100639-03 100639-03 100639-03 100639-03 Caution Decal 1
111288-02 111288-02 111288-02 111288-02 Gas Line Flex with Shut Off 1
117071-01 117071-01 117071-01 117071-01 Control Cover Kit 1
117501-01 117501-01 117501-01 117501-01 5 Piece Scrap Log Kit 1
GA6060 GA6060 GA6060 GA6060 Lava Rock 1
117685-02 117685-02 117685-01 117685-01 Ember Material 1

** Not a eld replaceable part

Innovative Hearth Products

Astria™ Brand Gas Log Set & Outdoor Gas Fire Pit

Limited Three Year Warranty

THE WARRANTY

Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Astria™ brand Gas Log Set or Outdoor Gas Fire Pit ("Product") to be free from defects in
materials and workmanship at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured
by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original instal­lation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase
price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing
or replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of installation. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of
product shipment from IHP, regardless of the installation or occupancy date.

EXCLUSIONS AND LIMITATIONS

This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:

Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.

Parts not otherwise listed carry a 90 day warranty from the date of installation.

Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.

IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood or acts of God; (b) damages caused by abuse, negligence, misuse, or
unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either
natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures
and could result in a fire hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product;
(d) damages, repairs or inefficiency resulting from faulty installation or application of the Product.

This Limited Three Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are
not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.

LIMITATION ON LIABILITY

It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein.

In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after
replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fitness for a particular
use or purpose, and there is no implied condition of fitness for a particular use or purpose.

IHP makes no expressed warranties except as stated in this Limited Three Year Warranty. The duration of any implied warranty is limited to the duration of this expressed
warranty.

No one is authorized to change this Limited Three Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of
this Limited Three Year Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.

INVESTIGATION OF CLAIMS AGAINST WARRANTY

IHP reserves the right to investigate any and all claims against this Limited Three Year Warranty and to decide, in its sole discretion, upon the method of settlement.

To receive the benefits and advantages described in this Limited Three Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.

Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a

contractor that is not approved without first obtaining IHP's prior written consent.

HOW TO REGISTER A CLAIM AGAINST WARRANTY

In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.ASTRIA.US.COM.

Printed in U.S.A. © 2013 Innovative Hearth Products LLC

P/N 900201-00, Rev. NC 12/2013

Innovative Hearth Products

1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210

www.Astria.US.com

126813-01A 29

WARRANTY

KEEP THIS WARRANTY

Model (

located on product or identication tag

) _____________________________

Serial No. (

located on product or identication tag

) __________________________

Date Purchased __________________________

Keep receipt for warranty verication.

P126813-01

1508 Elm Hill Pike, Suite 108

Nashville, TN 37210

1-800-655-2008

www.IHP.US.com

126813-01
Rev. A
02/14