3. If odor continues, keep away from the appliance and immediately call your gas supplier
or fire department.
WARNING: Do not store gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance. An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other
appliance.
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or
property damage. Read the installation, operating and maintenance instructions thoroughly before installing or servicing this equipment.
WHEN USED AS INDOOR VENTED APPLIANCE
WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Cleaning and Maintenance ................................................16
SAFETY
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or
property damage. Refer to this manual for correct in-
stallation and operational procedures. For assistance
or additional information consult a qualied installer,
service agency or the gas supplier.
WARNING: This appliance is for installation only
in a solid-fuel burning masonry or UL127 factory-built
replace or in a listed outdoor replace. Do not install
this appliance in an unvented replace indoors.
WARNING: Fireplace must be operated only with
doors fully open.
This appliance may be installed in an aftermarket,*
permanently located, manufactured (mobile) home,
where not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale,
from the manufacturer
WARNING: This product contains and/or generates
chemicals known to the state of California to cause
cancer or birth defects or other reproductive harm.
IMPORTANT: Read this owner’s manual carefully and
completely before trying to assemble, operate or ser-
vice this replace. Improper use of this replace can
cause serious injury or death from burns, re, explosion, electrical shock and carbon monoxide poisoning.
DANGER: Carbon monoxide poisoning may lead
to death!
Carbon Monoxide Poisoning: Early signs of carbon mon-
oxide poisoning resemble the u, with headaches, dizziness
or nausea. If you have these signs, the replace may not be
working properly. Get fresh air at once! Have replace ser-
viced. Some people are more affected by carbon monoxide
than others. These include pregnant women, people with
heart or lung disease or anemia, those under the inuence
Natural and Propane/LP
agent is added to these gases. The odor helps you detect a
gas leak. However, the odor added to the gas can fade. Gas
may be present even though no odor exists.
Make certain you read and understand all warnings. Keep
this manual for reference. It is your guide to safe and proper
operation of this replace.
WARNING: Any change to this appliance or its
controls can be dangerous.
Solid fuels shall not be burned in a replace where a
decorative appliance is installed.
Due to high temperatures, the appliance should be
located out of trafc and away from furniture and
draperies.
Do not place clothing or other ammable material on
or near the appliance. Never place any objects on the
appliance.
A p p l ia nc e b a se as s e m bl y b e c o m e s v e r y ho t wh en ru n n in g a p p l i a n c e. K e e p c h i l d re n a n d a d u l t s a wa y f ro m h o t
surface to avoid burns or clothing ignition. Appliance
will remain hot for a time after shutdown. Allow surface
to cool before touching.
Carefully supervise young children when they are in the
room with appliance. When using the hand-held remote
accessory, keep selector switch in the OFF position to
prevent children from turning on burners with remote.
You must operate this appliance with the replace
screen and hood in place. Make sure replace screen
and hood are in place before running appliance. The
replace screen shall have openings for introduction
of combustion air.
Keep the appliance area clear and free from combus-
tible materials, gasoline and other ammable vapors
and liquids.
gases are odorless. An odor-making
Page 3
SAFETY
Continued
1. This appliance is only for use with the type of gas indicated
on the rating plate. This appliance is not convertible for use
with other gases.
2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/
LP units only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone
in your building
• immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the re depart-
ment
4. This appliance shall not be installed in a bedroom or bathroom, unless installed as a vented appliance. See Installing Damper Clamp Accessory for Vented Operation, page 6.
This gas log set may not be installed as a vented appliance in a bedroom or bathroom in the Commonwealth of
Massachusetts.
5. Before installing in a solid fuel burning replace, the chimney ue and rebox must be cleaned of soot, creosote,
ashes and loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty chimney ue
may create and distribute soot within the house. Inspect
chimney ue for damage. If damaged, repair ue and
rebox before operating appliance.
6. If replace has glass doors, never operate this appliance
with glass doors closed. If you operate appliance with doors
closed, heat buildup inside replace will cause glass to
burst. Make sure there are no obstructions across open-
ings of replace.
7. To prevent the creation of soot, follow the instructions in
Cleaning and Maintenance, page 16.
8. Before using furniture polish, wax, carpet cleaner or similar
products, turn appliance off. If heated, the vapors from these
products may create a white powder residue within burner
box or on adjacent walls and furniture.
9. Do not use this appliance as a wood burning appliance.
Use only the logs provided with the appliance. Do not burn
solid fuels in this appliance.
10.Do not run appliance
• where ammable liquids or vapors are used or stored
• under dusty conditions
11.Do not use this appliance to cook food or burn paper or
other objects.
12.Do not use this appliance if any part has been exposed to
or under water. Immediately call a qualied service technician to inspect the room appliance and to replace any
part of the control system and any gas control which has
been under water.
13.Do not operate appliance if any log is broken.
14.Turn appliance off and let cool before servicing, installing
or repairing. Only a qualied service person should install,
service or repair appliance.
15.This appliances must not be connected to any external
electrical source.
16.Operating appliance above elevations of 4,500 feet may
cause pilot outage.
17.To prevent performance problems, do not use propane/
LP fuel tank of less than 100 lb. capacity (propane/LP
units only).
18.Provide adequate clearances around air openings.
19.Do not operate replace if any log is broken.
If used with MFEB accessory ember burner, this appliance shall only be installed in a wood burning replace.
WARNING: This appliance shall not be installed in a
room or space unless the required volume of indoor
combustion air is proved by the method described in
the National Fuel Gas Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code.
Any part removed for servicing the appliance must be
replaced prior to operating the appliance.
When installing as a vented appliance in a manufactured
home or mobile home, the installation must conform
with the Manufactured Home Construction and Safety
Standard, Title 24 CFR, Part 3280 or when standard is
not applicable, with Manufacture Home Installations
Standard, ANSI/NCSBCS A225.1/NFPZ 501A.
PRODUCT IDENTIFICATION
VTDGT Model Series
Figure 1 - Product Identication
Page 4
LOCAL CODES
INSTALLATION
Install and use appliance with care. Follow all local codes.
In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
State of Massachusetts: The installation must be made
by a licensed plumber or gas tter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural gas-red supplemental room appliances shall provide to each purchaser a copy
of 527 CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for bedroom and bathroom installation in the Commonwealth of Massachusetts.
UNPACKING
CAUTION: Do not remove the data plates
from the grate assembly. The data plates con-
tain important warranty and safety information.
1. Remove logs and appliance base assembly from carton(s).
2. Remove all protective packaging applied to logs and appliance for shipment.
3. Check appliance for any shipping damage. If appliance is
damaged call INNOVATIVE HEARTH PRODUCTS at 1-800655-2008 for replacement parts before returning to dealer.
PRODUCT FEATURES
OPERATION
This appliance is dual listed as a vented decorative gas
appliance to ANSI Z21.60 for use indoors in wood burning
replaces and as an outdoor decorative gas appliance to
ANSI Z21.97. When operated as an outdoor decorative gas
appliance, it must be installed outdoors in a site built wood
burning replace or a UL 127 listed wood burning replace
designed for outdoor use or in an unvented outdoor replace.
If optional accessory MFEB is used, the replace in which
the appliance is installed must have a working vent/ue as
described within these instructions.
ELECTRONIC IGNITION SYSTEM
This appliance has an electronic ignitor to light appliance
fuel supply.
WARNING: A qualied service person must
install appliance. Follow all local codes.
NOTICE: State or local codes may only allow
operation of this appliance in a vented con-
guration. Check your state or local codes.
WARNING: Make sure the selector switch is
in the OFF position before installing appliance.
WARNING: Never install the appliance
• in a recreational vehicle
•
where curtains, furniture, clothing or other ammable objects are less than 36" from front, 42"
from top of appliance; for side clearances see
Figure 2, page 5
• in high trafc areas
• in windy or drafty areas
OUTDOOR ENCLOSURE REQUIREMENTS
This appliance is considered to be installed outdoors if installed with shelter no more inclusive than:
1. With walls on all sides, but with no overhead cover;
2. Within a partial enclosure which includes an overhead cover
and no more than two side walls. These side walls may be
parallel, as in a breezeway or at right angles to each side; or
3. Within a partial enclosure which includes an overhead cover
and three side walls; as long as 30% or more of the horizontal
periphery of the enclosure is permanently open.
This appliance must be installed in an approved replace.
When installed indoors or either indoors or outdoors with
optional ember burner MFEB, the appliance must be installed
in a wood burning replace with the ue damper in the open
position. This appliance may only be installed in a replace
with no ue when installed in an approved outdoor replace.
When installed in an outdoor replace with no ue, optional
ember burner MFEB may not be used.
CHECK GAS TYPE
Use the correct type of gas (natural or propane/LP). If your gas
supply is not the correct gas type, do not install appliance. Call
dealer where you bought appliance for proper type appliance.
WARNING: This appliance is equipped for
either natural gas or propane/LP gas but not
both. Gas type is indicated on the rating plate.
Field conversion is not permitted.
WARNING: DO NOT INSTALL IN SLEEPING
ROOM OF MOBILE HOMES.
4
INSTALLATION AND CLEARANCES
WARNING: Maintain the minimum clearances.
If you can, provide greater clearances from oor,
ceiling and adjoining wall.
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126779-01A
Page 5
INSTALLATION
Heat Resistant
Material
(A)
Continued
MINIMUM FIREPLACE CLEARANCE TO COMBUSTIBLE
MATERIALS
Side Wall 16", Ceiling 42"
Floor 5", Front: 36"
LOG SIZING REQUIREMENTS*
Log
Size
Southern-
Comfort 24
Southern-
Comfort 30
Southern-
Comfort 36
Minimum Firebox Size
Height Depth
29"15.5"32.5"22.75"
29"15.5"39"26.75"
29''20''47''33''
Front
Width
Width
Rear
Minimum Noncombustible Material Clearances
If Not Using Mantel
Note: If using a mantel proceed to If Using Mantel. If not using
a mantel, follow these instructions.
You must have noncombustible material(s) above the replace
opening. Noncombustible materials (such as slate, marble, tile,
etc.) must be at least 1/2" thick. With sheet metal, you must
have noncombustible material behind it. Noncombustible
material must extend at least 8" up (for all models). If noncom-
bustible material is less than 12", you must install the replace
hood accessory. See Figure 3 for minimum clearances.
Noncombustible
Material Distance
(A)
1
2" or moreNoncombustible material OK.
Requirements for Safe Installation
* When you add the optional MAGNIFLAME EMBER BURNER KIT
MFEB the depth dimension increases by 3.50''
Carefully follow the instructions below. This will ensure safe
installation into a masonry, UL127-listed manufactured replace or listed outdoor rebox.
Minimum Clearances For Side Combustible Material, Side
Wall and Ceiling
A. Clearances from the side of the replace cabinet to any com-
bustible material and wall should follow diagram in Figure 2.
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall.
This combustible material must be 4" from the side of the
replace cabinet (see Figure 2).
Note: When installing your gas logs into a manufactured
rebox, follow rebox manufacturer’s instructions for minimum clearances to combustible materials.
B. Clearances from the top of the replace opening to the ceil-
ing should not be less than 42".
Example
*Minimum 16" from Side Wall
Figure 2 - Minimum Clearance for Combustible to Wall
Between 8" and 12"
Less than 8"
Figure 3 - Heat Resistant Material (Slate, Marble, Tile,
If Using Mantel
You must have noncombustible material(s) above the replace
opening. Noncombustible materials (such as slate, marble,
tile, etc.) must be at least 1/2" thick. With sheet metal, you
must have noncombustible material behind it. Noncombus-
*
tible material must extend at least 8" up (for all models). If
noncombustible material is less than 12", you must install the
replace hood accessory. Even if noncombustible material is
more than 12", you may need the hood accessory to deect
heat away from your mantel shelf. See Figure 3 and Figures
4 and 5, page 6, for minimum clearances.
IMPORTANT: If you cannot meet these minimum clearances,
you must operate appliance with chimney ue damper open.
Go to Installing Damper Clamp Accessory for Vented Operation, page 6.
Install replace hood accessory
(GA6050 or GA6053 see Accessories,
page 21).
Noncombustible material must be extended to at least 8". See Between 8" and 12", above. If you cannot extend
material, you must operate appliance
with ue damper open.
etc.) Above Fireplace
126779-01A5
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Page 6
Minimum NonCombustible
Material
Minimum NonCombustible
Material Height
Distances to
Underside of
Mantel
Top of Fireplace
Opening
Underside of
Mantel Shelf
12"
(A)
18"20"22"24"
All minimum
distances are
in inches
2
1
/2
"
6"
8"
10"
Mantel Shelf
Minimum
Noncombustible
Material
8"
Min.
12" 15" 18" 20"
2
1
/2
"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood (GA6050
or GA6053)
Top of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
INSTALLATION
14"
Min.
Combustible
Material
Noncombustible Material
Hearth
5"
Min.
Combustible
Material
Continued
MANTEL CLEARANCES
In addition to meeting noncombustible material clearances,
you must also meet required clearances between replace
opening and mantel shelf. If you do not meet the clearances
listed below, you will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between mantel shelf and
top of replace opening, a hood is not required (see Figure
4, page 6).
NOTICE: Surface temperatures of adjacent
walls and mantels become hot during operation. Walls and mantels above the rebox may
become hot to the touch. If installed properly,
these temperatures meet the requirement of the
national product standard. Follow all minimum
clearances shown in this manual.
NOTICE: If your installation does not meet the
minimum clearances shown, you must do one
of the following:
• operate the logs only with the ue damper
open
• raise the mantel to an acceptable height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the oor level, you must maintain
the minimum distance of 14" to combustibles (see Figure
6).
B. If combustible materials are less than 14" to the replace,
you must install appliance at least 5" above the combustible
ooring (see Figure 7).
Figure 4 - Minimum Mantel Clearances Without Using Hood
Determining Minimum Mantel Clearance When Using a
Hood
If minimum clearances in Figure 4, are not met, you must have
a hood. When using a hood there are still certain minimum
mantel clearances required. Follow minimum clearances
shown in Figure 5, when using hood.
6
Figure 5 - Minimum Mantel Clearances When Using Hood
www.Astria.US.com
Figure 6 - Minimum Fireplace Clearances If Installed at
Floor Level
Figure 7 - Minimum Fireplace Clearances Above
Combustible Flooring
INSTALLING DAMPER CLAMP ACCESSORY FOR
VENTED OPERATION
Note: When used as a vented indoor appliance, appliance
must be installed only in a solid-fuel burning replace with
a working ue and constructed of noncombustible material.
126779-01A
Page 7
INSTALLATION
Continued
For Massachusetts Residents Only: Installation of this gas
log set as a vented indoor appliance in the Commonwealth of
Massachusetts requires the damper be permanently removed
or welded in the fully open position.
You must install the damper clamp accessory (to order, see
Accessories, page 21). This will insure vented operation (see
Figure 8). The damper clamp will keep damper open. Installation instructions are included with clamp accessory.
See chart below for minimum permanent ue opening you
must provide. Attach damper clamp so the minimum perma-
to replace oor. If not, appliance will move
when you adjust controls. Moving appliance
may cause a gas leak.
WARNING: If installing in a sunken replace,
special care is needed. You must raise the replace oor to allow access to appliance control
panel. This will insure adequate air ow and
guard against sooting and controls being dam-
aged. Raise replace oor with noncombustible
material. Make sure material is secure.
Gas Shutoff
Valve
Flexible Gas Line
Do NOT Kink
Damper
Masonry Fireplace
Manufactured Fireplace
Damper
Figure 8 - Attaching Damper Clamp
Installation Items Needed
• hardware package (provided with appliance)
• approved exible gas hose and ttings provided (if allowed
by local codes)
• sealant (resistant to propane/LP gas, not provided)
• electric drill with 3/16” masonry drill bit
1. Apply pipe joint sealant lightly to male threads of the 1/2
NPT side of gas tting elbow (provided) and connect to inlet
side of gas control. Remove gas tting from exible gas
hose (provided) before connecting to elbow (see Figure
9).
2. Position appliance base assembly in replace.
3. Mark screw locations through holes in front panel of base
(see Figure 10, page 8). If installing in a brick-bottom replace, mark screw locations in mortar joint of bricks.
4. Remove appliance base from replace.
5. Drill holes at marked locations using 3/16" drill bit.
6. Attach base, through holes in back side panels of base, to
replace oor using masonry screws provided in hardware
package (see Figure 10, page 8).
7. Connect to gas supply. See Connecting To Gas Supply,
page 8.
Inlet Pressure Tap
Pilot Adjustment
1/2" NPT Incoming
Gas Line
Note:
1) Wire connections not shown for clarity
2) * 1/8" NPT Plugged Tapping
Outlet Pressure Tap
Set Screw
Figure 9 - Connecting Incoming Gas Line to Flex Gas Line
126779-01A7
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Page 8
INSTALLATION
Continued
Masonry Screw
Figure 10 - Attaching Base to Fireplace Floor
(Model Shown May Vary from Actual Model)
CONNECTING TO GAS SUPPLY
WARNING: This appliance requires a 1/2"
NPT (National Pipe Thread) inlet connection
to the pressure regulator.
WARNING: A qualied service person must
connect appliance to gas supply. Follow all
local codes.
CAUTION: Never connect propane/LP re-
place directly to the propane/LP supply. This
appliance requires an external regulator (not
supplied). Install the external regulator between the appliance and propane/LP supply.
optional equipment shutoff valve from your dealer.
For propane/LP units, the installer must supply an external
regulator. The external regulator will reduce incoming gas
pressure. You must reduce incoming gas pressure to between
11" and 14" of water. If you do not reduce incoming gas pressure, appliance regulator damage could occur. Install external
regulator with the vent pointing down as shown in Figure 11.
Pointing the vent down protects it from freezing rain or sleet.
CAUTION: Use only new, black iron or
steel pipe. Internally-tinned copper tubing
may be used in certain areas. Check your
local codes. Use pipe of 1/2" diameter or
greater to allow proper gas volume to appli-
ance. If pipe is too small, undue loss of volume
will occur.
Installation must include an equipment shutoff valve, union
and plugged 1/8" NPT tap. Locate NPT tap within reach for
test gauge hook up. NPT tap must be upstream from appliance (see Figure 12, page 9).
IMPORTANT: Install equipment shutoff valve in an accessible
location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.
Check your building codes for any special requirements for
locating equipment shutoff valve to replaces.
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant
in pipe could result in clogged appliance valves.
WARNING: Use pipe joint sealant that is
resistant to liquid petroleum (LP) gas.
WARNING: Never connect natural gas replace to private (non-utility) gas wells. This
gas is commonly known as wellhead gas.
Installation Items Needed
Before installing appliance, make sure you have the items
listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
• approved exible gas line with gas connector (if allowed by
local codes) (not provided)
* An equipment shutoff valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase the
8
www.Astria.US.com
Propane/LP
Supply Tank
Figure 11 - External Regulator With Vent Pointing Down
External
Regulator
with Vent
Pointing
Down
126779-01A
Page 9
INSTALLATION
Continued
Equipment Shutoff Valve
With 1/8" NPT Tap*
Approved Flexible
Gas Hose (if allowed
by local codes)
Gas Control
3" Minimum
Pipe Cap Tee
Nipple Joint
Sediment Trap
PROPANE/LP
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
NATURAL
From Gas
Meter
(5" W.C.**
to 10.5"
W.C.
Pressure)
Figure 12 - Gas Connection
* Purchase the optional equipment shutoff valve from your
dealer.
**Minimum inlet pressure for purpose of input adjustment.
We recommend that you install a sediment trap in supply
line as shown in Figure 12. Locate sediment trap where it is
within reach for cleaning. Install in piping system between fuel
supply and appliance. Locate sediment trap where trapped
matter is not likely to freeze. A sediment trap traps moisture
and contaminants. This keeps them from going into appliance
controls. If sediment trap is not installed or is installed wrong,
appliance may not run properly.
CAUTION: Avoid damage to gas control.
Hold gas control with wrench when connecting it to gas piping and/or ttings.
CHECKING GAS CONNECTIONS
2. Cap off open end of gas pipe where equipment shutoff
valve was connected.
3. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening
main gas valve located on or near gas meter for natural
gas or using compressed air.
4. Check all joints of gas supply piping system. Apply noncor-
rosive leak detection uid to all joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Reconnect appliance and equipment shutoff valve to gas
supply. Check reconnected ttings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 13).
2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening
main gas valve located on or near gas meter for natural
gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve
for natural gas or propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 14 or Figure 15, page
10). Apply noncorrosive leak detection uid to all joints.
Bubbles forming show a leak.
4. Correct all leaks at once.
Open
Equipment
Shutoff
Valve
WARNING: Test all gas piping and connec-
tions, internal and external to unit, for leaks
after installing or servicing. Correct all leaks
at once.
WARNING: Never use an open ame to
check for a leak. Apply a noncorrosive leak
detection uid to all joints. Bubbles forming
show a leak. Correct all leaks at once.
CAUTION: Make sure external regulator has
been installed between propane/LP supply and
appliance. See guidelines under Connecting
to Gas Supply, page 8.
PRESSURE TESTING GAS SUPPLY PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect appliance with its appliance main gas valve
(control valve) and equipment shutoff valve from gas supply
piping system. Pressures in excess of 1/2 psig will damage
appliance regulator.
Closed
Figure 13 - Equipment Shutoff Valve
Propane/LP
Supply Tank
Equipment
Shutoff Valve
Control Valve
Location
Figure 14- Checking Gas Joints (Propane/LP Only)
126779-01A9
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Page 10
INSTALLATION
Continued
Equipment Shutoff Valve
Gas Meter
Control Valve
Location
Figure 15 - Checking Gas Joints (Natural Gas Only)
PRESSURE TESTING APPLIANCE GAS
CONNECTIONS
1.
Open equipment shutoff valve (see Figure 13, page 9).
2. Open main gas valve located on or near gas meter for
natural gas or open propane/LP supply tank valve.
3. Make sure control knob of appliance is in the OFF position.
4. Check all joints from gas meter to equipment shutoff valve
for natural gas or propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 14, page 9 or Figure 15,
page 10). Apply noncorrosive leak detection uid to all joints.
Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light appliance (see Operation, page 14). Check all other
internal joints for leaks.
7.
Turn off appliance (see To Turn Off Gas to Appliance, page
14).
INSTALLING BATTERIES IN HAND HELD REMOTE
CONTROL AND BATTERY PACK
Installing Batteries in Battery pack
1. Remove access cover on battery pack.
2. Install 4 AA batteries, included, into battery pack following
positive and negative directions.
3. Replace access cover on battery pack.
4. Place battery pack next control valve away from the burner.
Installing Batteries in Handheld Remote Control
1. Remove battery cover on back of remote control.
2. Install supplied A23/12V battery following positive and
negative directions.
3. Replace battery cover onto remote control.
INSTALLING LOGS AND LAVA ROCK
WARNING: Failure to position the parts in
accordance with these diagrams or failure to
use only parts specically approved with this
appliance may result in property damage or
personal injury.
CAUTION: After installation and periodically
thereafter, check to ensure that no ame comes
in contact with any log. With appliance set to
Hi, check to see if ames contact any log. If
so, reposition logs according to log installation
instructions in this manual. Flames contacting
logs will create soot.
LOG PLACEMENT
It is very important to install these logs exactly as instructed.
Do not modify logs. Only use logs supplied with appliance.
Note: Each log includes an identifying number cast in the log.
Look at each log when placing them on the burner system to
be certain it is correct.
Note: For additional information, go to www.IHP.US.com and
click on the technical Support tab for access to log placement
videos.
1. Find the right front log (SouthernComfort24 models:
D-061 or SouthernComfort30 models: D-019 or South-
ernComfort36 models: D-027). See Figures 16, 16A, 16B,
and 16C for reference. The log has a rectangular shape
on the bottom that ts against the lip on the black metal
base, the square grate, and the round tube burner. Slide
the log in place as shown in Figures.
10
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Page 11
Burner
Tube
Grate Finger
Figure 16 - Installing Right Front Log
INSTALLATION
Continued
Right Front Log (D-061,
D-019 or D027)
Round Tube
Burner
Figure 16C - Installing Right Front Log, Side View
2. Find the back left log (SouthernComfort24 models: D-060
or SouthernComfort30 models: D-018 or SouthernCom-
fort36 models: D-026). See Figures 17, 17A, and 17B.
Figure 17A shows how the log must t against the end
of the burner. Figure 17B shows how the notch in log ts
against the vertical portion of the burner tube. Place this
log on the base assembly by inserting it from the left side
as shown in Figure 17. You will need to twist the log slightly
to get it to t against the burners properly. It will rest even
with the back edge of the pan.
Grate Finger
Figure 16A - Installing Right Front Log, Top View
Burner TubeSquare Grate
Figure 16B - Installing Right Front Log, Top View
Back Left Log (D-060,
D-018 or D026)
Log Notch
Figure 17 - Installing Back Left Log
Flat Part of Log
Burner Tube
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Page 12
Log Notch
Burner Tube
INSTALLATION
Continued
Figure 17A - Installing Back Left Log
Vertical Portion of Burner Tube
Figure 17B - Installing Back Left Log (D-018) Rear View
3. Find the front left log (SouthernComfort24 models: D-059
or SouthernComfort30 models: D-017 or SouthernCom-
fort36 models: D-025). See Figures 18, 18A, and 18B.
The log has a rectangular stand off on the bottom that ts
against the lip on the black metal base as shown in gure
18A. The bottom of this log has a slot that ts over the
second bar on the grate as shown in Figure 18B. Place
the log on the base assembly as shown in gures.
Figure 18A - Installing Front Left Log Side View
Grate Finger
Log Slot
Figure 18B - Installing Front Left Log
4. Find the charred log (D-020). See Figures 19, 19A, and
19B. The log has a slot in the bottom that ts over the
square grate and rests against the burner tube as shown in
Figure 19. Place this log on the base as shown in gures.
Front Left Log (D-059,
D-017 or D-025)
Grate Fingers
Figure 18 - Installing Front Left Log
12
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Charred Log
Log Notch
Right Front Log
Figure 19 - Installing Charred Log
126779-01A
Page 13
INSTALLATION
Figure 19A - Installing Charred Log Top View
Continued
Burner Tube
Log Notch
Square Grate
Log Notch
Figure 19B - Installing Charred Log Top Side View
5. Find the middle split log (SouthernComfort24 models:
D-063 or SouthernComfort30 models: D-021 or OD 36
inch models: D-028). See Figures 20 and 21A. The split
side of the log faces forward. The log has a notch that ts
around the burner tube on the right side. The left side of
the burner tube ts into the notch on the back side of this
log. The log is placed properly when it sits parallel to the
tube burner and the square peg is pointing up. See gures
for reference.
Figure 20A - Installing Middle Split Log Rear Top Side
View
6. Find the right split crossover log (D-022) The bottom of
the log has a rectangular stand off that ts in the slots on
the right side of the front right log and the middle split log.
Place this log as shown in Figure 21.
Square Peg
Right Front Log
Right Split Crossover
Log (D-022)
Figure 21 - Installing Right Split Crossover Log
7. Find the front top log (D-024). See Figure 22. The left end
of this log has a square hole that ts over a square peg that
is on the top of the middle split log. The right end of this log
Square Peg
Front Top Log
(D-024)
Middle Split Log (D-063,
D-021 or D-028)
Figure 20 - Installing Middle Split Log (D-021)
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Middle Split Log
Figure 22 - Installing Front Top Log
Rectangular
Peg
Right Split
Crossover
Log (D-022)
Page 14
INSTALLATION
Continued
rests behind the knot on the top of the front right log.
8. Find the back top log (SouthernComfort24 models: D-062
or SouthernComfort30 models: D-023 or SouthernCom-
fort36 models: D-029). See Figures 23, and 23A. The left
end of this log has a round hole that ts over the round
peg that is on the top of the back left log. The right end of
OPERATION
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instruc-
tions exactly, a re or explosion may result
causing property damage, personal injury or
loss of life.
Back Top Log (D-062,
D-023 or D-029)
Figure 23 - Installing Back Top Log and Final Assembly
Figure 23A - Installing Back Top Log, Top View
Right Split
Crossover
Log (D-022)
LAVA ROCK PLACEMENT
this log has a rectangular hole that ts over the rectangular
peg on the top of the right crossover log.
Place lava rock around the base of the burner assembly on
the replace oor to simulate an ash bed. Do not place lava
rock or any other material on the burner.
A. This appliance does not have a pilot, it is equipped
with an ignition device which automatically lights the
pilot. Do not light pilot by hand.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the oor because some
gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
C. Do not use this appliance if any part has been under
water. Immediately call a qualied service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.
LIGHTING
INSTRUCTIONS
1. STOP! Read the safety information rst.
2. Do not attempt to light the burner by hand.
3. Turn equipment shutoff valve clockwise to the OFF
position (see Figure 24). Do not force.
4. Wait ve (5) minutes to clear out any gas. Then smell for
gas, including near the oor. If you smell gas, STOP! Follow “B” in the safety information. If you don't smell gas, go
to the next step.
5. Turn equipment shutoff valve counterclockwise to the
ON position. Do not force.
6. Push remote control ''ON'' button.
7. Visually locate ignitor. Ignitor should begin to spark and
main burner should ignite once ame appears at pilot.
• If lighting appliance for the rst time each season, it may
take several attempts before supply gas can reach pilot
and main burners.
• If appliance will not stay lit after several attempts, follow
instructions under To Turn Off Gas To Appliance and call
your service technician or gas supplier.
TO TURN OFF GAS
TO APPLIANCE
14
1. Push remote control ''OFF'' button.
2. Turn equipment shutoff valve clockwise to OFF. Do
not force.
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OPERATION
Continued
Incoming
Gas Line
Figure 24 - Turning Equipment Shutoff Valve to the OFF
GAS CONTROL MODULE SYSTEM
REMOTE CONTROL FEATURE
The module has a built in remote control receiver that allows
the user to program the remote transmitter at any time during
or after the installation of the burner.
1. There is a switch located on the right side of the module
that reads REMOTE/OFF (Figure 25).
2. When the remote/off switch is in the OFF position, the
burner will operate from the rocker switch or wall switch
connected to the two BROWN wires on the module.
3. When the remote/off is in the REMOTE position the burner
will operate from the Remote Control Transmitter.
NOTE: The module must be programmed to the Remote
Control Transmitter.
• To program the module (make sure the system has
power), locate the learn button (Figure 26) on the module.
Locate the metal shield that is covering the module and
remove the screw on top. Use a small thin object like a
paper clip (not sharp points) to press and release the learn
button. There will be a beep sound from the module. Then
press any button on the remote transmitter. Once the
module's internal receiver accepts the transmitter code,
there will be a series of conrming beeps.
• The remote system is ready for use.
• Pushing and holding the LEARN button for 6 seconds
will result in clearing the transmitter security code from
the module's memory. The module will make three long
beeps in succession when it has been cleared.
Equipment
Shutoff Valve
Position
INSPECTING BURNERS
Check burner ame patterns often.
IGNITOR ASSEMBLY
The ignitor assembly is factory preset for proper ignition of
the burner. Alterations may have occurred during shipping
and handling. Call a qualied service person to readjust the
ignitor assembly if necessary.
The ignitor should be positioned as shown in Figure 27.
Note: Figure 27, shows the correct positioning of the ignitor
and sensing rod.
If your ignitor assembly does not meet these requirements:
• turn appliance off (see To Turn Off Gas to Appliance, page
14).
• see Troubleshooting, page 18
Sensing Rod
Ignitor
Burner
Tube
Figure 27 - Ignitor Assembly
Ignitor
BURNER FLAME PATTERN
Figure 29 shows correct burner ame pattern.
NOTICE: Do not mistake orange ames with
yellow tipping. Dirt or other ne particles are
burned by appliance, causing brief patches of
orange ame.
If burner ame pattern is incorrect, as shown in Figure 29,
page 16.
• turn appliance off (see To Turn Off Gas to Appliance, page
14)
• see Troubleshooting, page 18
Figure 25 - Gas Module Right Side
Figure 26 - Gas Module Left Side
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Figure 28 - Correct Burner Flame Pattern
Yellow Flames with
Orange Streaks
Page 16
INSPECTING BURNERS
Continued
Dark Orange
Flames
Figure 29 - Incorrect Burner Flame Pattern
CLEANING AND MAINTENANCE
WARNING: Turn off appliance and let cool
before cleaning.
CAUTION: You must keep control areas,
burners and circulating air passageways of ap-
pliance clean. Inspect these areas of appliance
before each use. Have appliance inspected
yearly by a qualied service person.
WARNING: Failure to keep the primary air
opening(s) of the burner(s) clean may result
in sooting and property damage.
BURNER INJECTOR HOLDER AIR INLET HOLE
The primary air inlet holes allow the proper amount of air to
mix with the gas. This provides a clean burning ame. Keep
these holes clear of dust, dirt, lint and pet hair. Clean these air
inlet holes prior to each heating season. Blocked air holes will
create soot. We recommend that you clean the unit every three
months during operation and have appliance inspected yearly
by a qualied service person.
We also recommend that you keep the burner tube clean and
free of dust and dirt. To clean these parts we recommend using
compressed air no greater than 30 PSI. Your local computer
store, hardware store or home center may carry compressed
air in a can. If using compressed air in a can, please follow
the directions on the can. If you don’t follow directions on the
can, you could damage the pilot assembly.
1. Shut off unit. Allow unit to cool for at least thirty minutes.
2. Inspect burner, and primary air inlet holes on injector holder
for dust and dirt (see Figure 30).
3. Blow air through the ports/slots and holes in the burner.
4. Check injector holder located at end of burner tube again.
Remove any large particles of dust, dirt, lint or pet hair with
a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed
into the burner repeat steps 3 and 4. Additional cleaning
may be needed for proper operation based on use/lack of
use.
CLEANING AND MAINTENANCE
Continued
Injector
Holder
Burner Tube
Primary Air
Inlet Holes
Figure 30 - Injector Holder On Outlet Burner Tube
LOGS
• If you remove logs for cleaning, refer to Installing Logs and
Lava Rock, page 10, to properly replace logs.
• Replace log(s) if broken or chipped (dime-sized or larger).
MAIN BURNER
Periodically inspect all burner ame holes with appliance running.
All slotted burner ame holes should be open with ame present.
All round burner ame holes should be open with a small blue
ame present. Some burner ame holes may become blocked
by debris or rust, with no ame present. If so, turn off appliance
and let cool. Remove blockage, blocked burner ame holes will
create soot.
WARNING: The injector holders (air shut-
ters) are not adjustable. Do not move injector
holders from their original positions.
At least once a year, the vent system for the
replace in which this appliance is installed
shall be inspected, cleaned, and repaired as
necessary by a qualied service person.
SPECIFICATIONS
MAGNIFLAME 24" MODEL
• Rating (Variable): 29,000/40,000 Btu/Hr
• Type Gas: Natural
• Ignition: Electronic
• Manifold Pressure: 3.4" W.C.
• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.
*For purpose of input adjustment
MAGNIFLAME 30" MODEL
• Rating (Variable): 29,000/40,000 Btu/Hr
• Type Gas: Propane/LP
• Ignition: Electronic
• Manifold Pressure: 10.0" W.C.
• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.
*For purpose of input adjustment
16
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126779-01A
Page 17
WIRING DIAGRAM
These wires are not
used on this application
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Page 18
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only a qualied service person
should service and repair appliance.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ''ON'' button on remote control is pressed, there is no spark at
ignitor assembly
When ''ON'' button on remote control
is pressed, there is spark at ignitor.
but no ignition
POSSIBLE CAUSE
1. Ignitor electrode not connected to
ignitor cable
2. Ignitor cable pinched or wet
3. Broken ignitor cable
4. Bad ignitor
5. Ignitor electrode positioned wrong
6. Ignitor electrode broken
7. Battery not installed, battery
power low or battery not installed
correctly (electronic ignition models only)
1. Gas supply turned off or equipment shutoff valve closed
2.
Air in gas lines when installed
3. Depleted gas supply (propane/
LP only)
4. Control module not in REMOTE
position
5. Gas control valve pressure setting
is not correct
6. Inlet gas pressure is too low
7. Burner orice(s) clogged
8. Wire disconnected from gas control
9. Ground wire issue
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by
any metal or tubing. Keep ignitor
cable dry
3. Replace ignitor
4. Replace ignitor
5. Adjust ignitor wires as shown in
Figure 28 on page 15. Replace
ignitor assembly if repositioning
does not correct the problem
6. Replace ignitor
7. Install new alkaline battery in
remote control and battery pack.
Verify batteries are installed
correctly. (5.4 volts batteries required to operate valve system)
1. Turn on gas supply or open equipment shutoff valve
2. Repeat igniting operation until air
is removed
3. Contact local propane/LP gas
company
4. Set control module to REMOTE
position
5. Contact qualied service person
to check pressure
6. Contact local natural or propane/
LP gas company
7. Clean burner (see Cleaning and Maintenance, page 16) or replace
burner orice(s)
8.
See Wiring Diagram, page 17
9.
Verify black ground wire from
module is secured under screw
adjacent to ignitor
18
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Page 19
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Delayed ignition of burner
Burner backring during combustion
Slight smoke or odor during initial
operation
Appliance produces a whistling
noise when burners are lit
White powder residue forming within
burner box or on adjacent walls or
furniture
Remote does not function
Appliance produces a clicking/ticking noise just after burners are lit
or shut off
POSSIBLE CAUSE
1. Manifold pressure is too low
2. Burner orice clogged
1. Burner orice is clogged or dam-
aged
2. Damaged burner
1. Residues from manufacturing
processes and logs curing
1. Air in gas line
2. Air passageways on appliance
blocked
3. Dirty or partially clogged burner
orice.
1. When heated, vapors from furniture polish, wax, carpet cleaners,
etc. may turn into white powder
residue
1. Battery is not installed. Battery
power is low
1. Metal expanding while heating or
contracting while cooling
2. Ignitor Assembly is out of position
3. Wind is disturbing the burner
ame and the ignitor assembly is
relighting the burner
4. Wire connection loose or wire
broken
REMEDY
1. Contact local natural or propane/
LP gas company
2. Clean burner (see Cleaning and Maintenance, page 16) or replace
burner orice(s)
1. Clean burner (see Cleaning and
Maintenance, page 16) or replace
burner orice
2. Replace damaged burner
1. Problem will stop after a few hours
of operation
1. Operate burners until air is removed from line. Have gas line
checked by local natural or propane/LP gas company
2. Observe minimum installation
clearances (see pages 9 through
11)
3. Clean burner (see Cleaning and Maintenance, page 16) or replace
burner orice(s)
1. Turn appliance off when using furniture polish, wax, carpet cleaners
or similar products
1. Replace batteries in battery pack
and in hand-held remote
1. This is normal with most appliances. If noise is excessive, contact
qualied service person
2. Check ignitor position and adjust
if needed. See Figure 28 page 15.
3. Should wind disturb the burner
ame, the ignitor will automatically spark to relight the burner.
This is normal when the appliance
is installed outdoors in windy conditions.
4. Check wiring connections (see
wiring diagram, page 17). Replace wire harness if necessary.
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Page 20
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instruc-
tions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating appliance where impurities in air exist may create odors. Cleaning supplies, paint, paint remover,
cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air
and create odors. These odors will disappear over time.
OBSERVED PROBLEM
Appliance produces unwanted odors
Appliance shuts off in use
Gas odor even when control knob
is in OFF position
Module makes 4 beeps every 2
seconds
Module makes one beep every one
second
Gas odor during combustion
POSSIBLE CAUSE
1. Appliance burning vapors from paint,
hair spray, glues, cleaners, chemicals,
new carpet, etc. (See IMPORTANT
statement above)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning state-
ment at top of page
1. Low line pressure
1. Gas leak. See Warning state-
ment at top of page
2. Control valve or gas control defective
1. The module's internal temperature is too high
1. The burner did not successfully
ignite
1. Gas leak. See Warning state-
ment at top of page
REMEDY
1. Open window to ventilate room.
Stop using odor causing products
while appliance is running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks (see
Checking Gas Connections, page
9)
1. Contact local natural or propane/
LP gas company
1. Locate and correct all leaks (see
Checking Gas Connections, page
9)
2. Replace control valve or gas control
1. Check to see the minimum replace size requirements are met,
page 5
1. Press OFF then ON buttons to reattempt ignition. Refer to '' When
''on'' button on remote control is
pressed, there is spark at ignitor
but no ignition'' on page 18
1. Locate and correct all leaks (see
Checking Gas Connections, page
9)
20
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Page 21
ACCESSORIES
Purchase these appliance accessories from your local dealer.
If they can not supply these accessories, call INNOVATIVE
HEARTH PRODUCTS at 1-800-655-2008 for referral information. You can also write to the address listed on the back
page of this manual.
FIREPLACE HOOD
Black - GA6050
Antique Brass - GA6053
For all models. Helps deect heat away from mantel or wall
above replace. Fits openings 28" to 48" wide.
DAMPER CLAMP - GA6080
For all models. Permanently opens chimney ue damper for
vented operation.
LAVA ROCK - GA6060
For all models. Order when additional rock is desired.
This list contains replaceable parts used in your appliance. When ordering parts, follow the instructions listed under Replacement Parts on page 25 of this manual.
KEY
NO. PART NO.DESCRIPTIONQTY.
1125593-01Burner Stainless MF••1
2125213-01Bracket Right Burner••1
3125213-02Bracket Left Burner••1
4M11084-37Screw, HWH AB 8-18 X .25••1
5125645-01Shield, Control Board•1
6125643-01Board, Skytech AF-5000MOD Main••1
7125644-01Bracket, Control Board••1
8125602-01Leg Outdoor MF Base••2
9100639-03Decal, Caution 2.5 x 1.75••1
10125641-01Bracket, Electronic Remote Valve••1
11103311-01Label, Regulator••1
12125643-06Pack, Battery Power••1
13125236-01Valve Skytech AF-4004 ••1
14125647-01Screw, 0 Min Rate Skytech•1
This list contains replaceable parts used in your appliance. When ordering parts, follow the instructions listed under Replacement Parts on page 25 of this manual.
LOG SETS FOR MODELS MAGNIFLAMEOD24NE, MAGNIFLAMEOD24PE, MAGNIFLAMEOD30NE AND
MAGNIFLAMEOD30PE
This list contains replaceable parts used in your appliance. When ordering parts, follow the instructions listed under
Replacement Parts on page 25 of this manual.
7
8
4
2
5
3
6
1
9
MagniFlameOD24NE
MagniFlameOD24PE
SouthernComfort24
KEY
NO. PART NO.LOG ID NO.PART NO.LOG ID NO.PART NO.LOG ID NO. DESCRIPTIONQTY.
1125948-01D-061125573-01D-019125591-01D-027Log, Front Right1
2125948-02D-060125573-02D-018125591-02D-026Log, Back Left1
3125948-03D-059125573-03D-017125591-03D-025Log, Front Left1
4125573-04D-020125573-04D-020125573-04D-020Log, Charred1
5125948-04D-063125573-05D-021125591-04D-028Log, Middle Split1
6125573-06D-022125573-06D-022125573-06D-022Log, Right Split Crossover1
7125573-07D-024125573-07D-024125573-07D-024Log, Front Top1
8125948-05D-062125573-08D-023125591-06D-029Log, Back Top1
9125538-01None125538-01None125538-01NoneLog Switch1
Each log includes a reference number. The rst number indicates the order it is placed on the burner assembly. The next
two numbers indicate the set size.
Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
Contact authorized dealers of this product. If they can’t supply original replacement part(s), call INNOVATIVE HEARTH
PRODUCTS at 1-800-655-2008.
When calling, have ready:
• your name
• your address
• model and serial numbers of your appliance
• how appliance was malfunctioning
• purchase date
Usually, we will ask you to return the part to the factory.
SERVICE HINTS
When Gas Pressure Is Too Low
• burners will have delayed ignition
• appliance will not produce specied output
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation or troubleshooting. If so, contact INNOVATIVE HEARTH
PRODUCTS at 1-800-655-2008. When calling please have your model and serial numbers of your appliance ready.
You can also visit our web site at
www.IHP.US.com.
126779-01A25
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Page 26
Innovative Hearth Products
Astria™ Brand Gas Log Set & Outdoor Gas Fire Pit
Limited Three Year Warranty
THE WARRANTY
Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Astria™ brand Gas Log Set or Outdoor Gas Fire Pit ("Product") to be free from defects in
materials and workmanship at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured
by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase
price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing
or replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of
product shipment from IHP, regardless of the installation or occupancy date.
EXCLUSIONS AND LIMITATIONS
This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:
Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.
Parts not otherwise listed carry a 90 day warranty from the date of installation.
Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.
IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood or acts of God; (b) damages caused by abuse, negligence, misuse, or
unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either
natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures
and could result in a fire hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product;
(d) damages, repairs or inefficiency resulting from faulty installation or application of the Product.
This Limited Three Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are
not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.
LIMITATION ON LIABILITY
It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein.
In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after
replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fitness for a particular
use or purpose, and there is no implied condition of fitness for a particular use or purpose.
IHP makes no expressed warranties except as stated in this Limited Three Year Warranty. The duration of any implied warranty is limited to the duration of this expressed
warranty.
No one is authorized to change this Limited Three Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of
this Limited Three Year Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
IHP reserves the right to investigate any and all claims against this Limited Three Year Warranty and to decide, in its sole discretion, upon the method of settlement.
To receive the benefits and advantages described in this Limited Three Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.
Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a
contractor that is not approved without first obtaining IHP's prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.ASTRIA.US.COM.