Astria Blaze&Glow18EN, Blaze&Glow24EN, Blaze&Glow18EP, Blaze&Glow24EP Installation And Operation Instructions Manual

Installation and Operation Instructions

Unvented (Vent-Free) Gas Log Heater

P/N 126834-01 REV. B 05/2017

P126834-01

PFS

®

US

Report No. F09-100

Models

Blaze&Glow18EN

For use with log sets

AndesMtn18

AndesMtn24

AndesMtn30
AndesMtn36

Blaze&Glow18EP

BisonMtn18
BisonMtn24
BisonMtn30

Blaze&Glow24EN Blaze&Glow24EP

RedWoodM18
RedWoodM24
RedWoodM30

INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.

This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home,
where not prohibited by local codes. This appliance is only for use with the type of gas indicated on the
rating plate. This appliance is not convertible for use with other gases.

WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built
fi replace or in a listed ventless fi rebox enclosure. It is design-certifi ed for these installations in accordance
with ANSI Z21.11.2. Exception: DO NOT install this appliance in a factory-built fi replace that includes
instructions stating it has not been tested or should not be used with unvented gas logs.

This is an unvented gas-fi red heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation
section on Page 6 of this manual.

WARNING:

FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other
appliance.

- WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Leave the building immediately.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fi re department.

- Installation and service must be performed by a qualifi ed installer, service agency or the gas supplier.

TABLE OF CONTENTS

Safety .................................................................. 2

Product Identifi cation ........................................... 5

Local Codes......................................................... 5

Unpacking............................................................ 5

Product Features ................................................. 6

Air For Combustion and Ventilation ..................... 6

Installation ........................................................... 9

Operation ........................................................... 24

Inspecting Burners............................................. 30

Cleaning and Maintenance ................................ 31

Wiring Diagram .................................................. 33

Specifi cations .................................................... 33

Troubleshooting ................................................. 34

Replacement Parts ............................................ 41

Service Hints ..................................................... 41

Technical Service............................................... 41

Accessories ....................................................... 41

Parts .................................................................. 44

Blaze&Glow Log Sets ........................................ 50

Warranty ............................................................ 51

SAFETY

WARNING: FIRE, EXPLOSION, AND ASPHYXIATION HAZARD

Improper adjustment, alteration, service, maintenance, or installation of this
heater or its controls can cause death or serious injury.

Read and follow instructions and precautions in User’s Information Manual
provided with this heater.

WARNING: This appliance is for
installation only in a solid-fuel burn­ing masonry or UL127 factory-built
fi replace or in a listed ventless fi re-
box enclosure. It is design-certifi ed
for these installations in accordance
with ANSI Z21.11.2. Exception:
DO NOT install this appliance in a
factory-built fi replace that includes
instructions stating it has not been
tested or should not be used with
unvented gas logs.

WARNING: Vent-free products are
prohibited for bedroom and bathroom
installation in the Commonwealth of
Massachusetts.

WARNING: This product contains
and/or generates chemicals known
to the state of California to cause
cancer or birth defects or other re­productive harm.

WARNING: This is an unvented
gas-fi red heater. It uses air (oxygen)
from the room in which it is installed.
Provisions for adequate combustion
and ventilation air must be provided.
Refer to Air for Combustion and
Ventilation section on Page 6 of
this manual.

This appliance may be installed in an
aftermarket,* permanently located,
manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with
the type of gas indicated on the
rating plate. This appliance is not
convertible for use with other gases.

* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer

DANGER: Carbon monoxide

poisoning may lead to death!

Astria.us.com

126834-01B2

SAFETY

Continued

IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate or
service this fi replace. Improper use
of this fi replace can cause serious
injury or death from burns, fi re, ex-
plosion, electrical shock and carbon
monoxide poisoning.

Carbon Monoxide Poisoning: Early signs of

carbon monoxide poisoning resemble the fl u,
with headaches, dizziness or nausea. If you
have these signs, the fi replace may not be

working properly. Get fresh air at once! Have

fi replace serviced. Some people are more af­fected by carbon monoxide than others. These
include pregnant women, people with heart
or lung disease or anemia, those under the
infl uence of alcohol and those at high altitudes.

Natural and Propane/LP gases are odorless.
An odor-making agent is added to these gases.
The odor helps you detect a gas leak. How­ever, the odor added to the gas can fade. Gas
may be present even though no odor exists.

Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this fi replace.

WARNING: Do not place log

scraps or volcanic stone on burner.

Due to high temperatures, the ap­pliance should be located out of
traffi c and away from furniture and
draperies.

Do not place clothing or other fl am-
mable material on or near the appli­ance. Never place any objects on
the heater.

Heater base assembly becomes very
hot when running heater. Children
and adults should be alerted to the
hazard of high surface temperature
and should stay away to avoid
burns or clothing ignition. Heater
will remain hot for a time after shut­down. Allow surface to cool before
touching.

Young children should be carefully
supervised when they are in the same
room with the appliance.

WARNING: Any change to this
heater or its controls can be dan­gerous.

WARNING: Do not use a blower
insert, heat exchanger insert or other
accessory not approved for use with
this heater.

WARNING: Do not allow fans
to blow directly into the fi replace.
Avoid any drafts that alter burner
fl ame patterns. Ceiling fans can
create drafts that alter burner fl ame
patterns. Altered burner patterns can
cause sooting.

You must operate this heater with
the fi replace screen.

Make sure fireplace screen and
hood are in place before running
heater. The fi replace screen shall
have openings for introduction of
combustion air.

Keep the appliance area clear and
free from combustible materials,
gasoline and other fl ammable vapors
and liquids.

Solid-fuels shall not be burned in a
fi replace in which an unvented room
heater is installed.

126834-01B 3

Astria.us.com

SAFETY

Continued

Installation and repair should be
done by a qualifi ed service person.
The appliance should be inspected
before use and at least annually by
a professional service person. More
frequent cleaning may be required
due to excessive lint from carpeting,
bedding material, etc. It is imperative
that control compartments, burners,
and circulating air passageways of
the appliance be kept clean.

1. WARNING: This appliance is only for

use with the type of gas indicated on
the rating plate. This appliance is not
convertible for use with other gases.

2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/
LP supply tank(s) outdoors (propane/LP
units only).

3. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not

use any phone in your building

• immediately call your gas supplier from

a neighbor’s phone. Follow the gas sup­plier’s instructions

• if you cannot reach your gas supplier,

call the fi re department

4. This heater shall not be installed in a bed­room or bathroom.

5. WARNING: Before installing in a solid

fuel burning fi replace, the chimney fl ue
and fi rebox must be cleaned of soot,
creosote, ashes and loose paint by a
qualifi ed chimney cleaner. Creosote will

ignite if highly heated. A dirty chimney fl ue
may create and distribute soot within the
house. Inspect chimney fl ue for damage.
If damaged, repair fl ue and fi rebox before
operating heater.

6. Do not burn solid-fuel in a fi replace in
which a vent-free room heater is installed.

7. If fi replace has glass doors, never operate
this heater with glass doors closed. Any
glass doors shall be fully opened when the
appliance is in operation. If you operate
heater with doors closed, heat buildup
inside fi replace will cause glass to burst.

Make sure there are no obstructions
across openings of fi replace.

8. To prevent the creation of soot, follow the

instructions in Cleaning and Maintenance,
Page 31.

9. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls and furniture.

10. This heater needs fresh, outside air ven­tilation to run properly. This heater has an
Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the
heater if enough fresh air is not available.

See Air for Combustion and Ventilation,
Page 6. If heater keeps shutting off, see
Troubleshooting, Page 34.

11. Do not run heater

• where fl ammable liquids or vapors are

used or stored

• under dusty conditions

12. Do not use this heater to cook food or burn
paper or other objects.

13. Do not use this room heater if any part
has been under water. Immediately call
a qualifi ed service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.

14. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).

15. Turn heater off and let cool before servic­ing, installing or repairing. Only a qualifi ed
service person should install, service or
repair heater.

16. Make sure the remote is set to the OFF
position when you are away from home
for long periods of time.

17. Remote heaters must not be connected
to any external electrical source.

18. Operating heater above elevations of
4,500 feet may cause pilot outage.

19. To prevent performance problems, do not
use propane/LP fuel tank of less than 100
lb. capacity (propane/LP units only).

20. Provide adequate clearances around air
openings.

Astria.us.com

126834-01B4

PRODUCT IDENTIFICATION

Log Set

Left
Side

Front

Base Assembly

Figure 1 - Product Identifi cation

LOCAL CODES

Install and use appliance with care. Follow all
local codes. In the absence of local codes, use

the latest edition of The National Fuel Gas
Code, ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

25 West 43rd Street, 4th fl oor

New York, NY 10036

National Fire Protection Association, Inc.

1 Batterymarch Park

Quincy, MA 02169-7471

UNPACKING

1. Remove logs and appliance base assem­bly from carton(s).

Rear Burner

Right
Side

NOTE: Do not pick up appliance base as-

sembly by burners. This could damage the
appliance. Always handle base assembly
by grate.

2. Remove all protective packaging applied
to logs and appliance for shipment.

3. Check appliance for any shipping dam­age. If appliance is damaged, promptly
inform dealer where you purchased the
appliance.

CAUTION: Do not remove the
data plates from the grate as­sembly . The data plates contain
important warranty and safety
information.

COMMONWEALTH OF MASSACHUSETTS REQUIREMENTS

These appliances are approved for installation in the US state of Massachusetts if the fol­lowing additional requirements are met:

• Un-vented Room Heaters shall be installed in accordance with 527 CMR 30.

• Installation and repair must be done by a plumber or gas fi tter licensed in the Common-
wealth of Massachusetts.

• The fl exible gas line connector used shall not exceed 36 inches (92 centimeters) in length.

• The individual manual shut-off must be a T-handle type valve.

• Unvented appliances may NOT be installed in bedrooms or bathrooms.

• A working smoke detector must be installed in the area where vent-free appliances are
installed.

Seller of unvented propane or natural gas-fi red supplemental room heaters shall provide
to each purchaser a copy of 527 CMR 30 upon sale of the unit.

126834-01B 5

Astria.us.com

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
both realistic fl ames and glowing coals. This
heater is designed for vent-free operation with
fl ue damper closed. It has been tested and ap­proved to ANSI Z21.11.2 standard for unvented
heaters. State and local codes in some areas
prohibit the use of vent-free heaters.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall not

be installed in a room or space un­less the required volume of indoor
combustion air is provided by the
method described in the National
Fuel Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas Code,
or applicable local codes. Read the
following instructions to ensure
proper fresh air for this and other fuel­burning appliances in your home.

Today’s homes are built more energy effi cient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Homeowners apply
weather strip and caulk around windows and
doors to keep the cold air out and the warm air
in. During heating months, homeowners want
their homes as airtight as possible.

While it is good to make your home energy
effi cient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap­pliances need fresh air for proper combustion
and ventilation.

Exhaust fans, some fi replaces, clothes dryers
and some fuel-burning appliances draw air
from the house to operate. You must provide
adequate fresh air for these appliances. This
will ensure proper venting of vented fuel­burning appliances.

PROVIDING ADEQUA TE
VENTILATION

The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.

All spaces in homes fall into one of the three
following ventilation classifi cations:

Astria.us.com

SAFETY DEVICE

This heater has a pilot with an Oxygen Deple­tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.

ELECTRONIC IGNITION SYSTEM

This heater has an electronic igniter to light
heater fuel supply.

1. Unusually Tight Construction

2. Unconfi ned Space

3. Confi ned Space

The information on Pages 6-8 will help you

classify your space and provide adequate
ventilation.

Unusually Tight Construction

The air that leaks around doors and windows
may provide enough fresh air for combustion
and ventilation. However, in buildings of un­usually tight construction, you must provide
additional fresh air.

Unusually tight construction is defi ned as
construction where:

a. walls and ceilings exposed to the out-

side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6 x 10
less with openings gasketed or sealed
and

b. weather stripping has been added on

openable windows and doors and

c. caulking or sealants are applied to

areas such as joints around window
and door frames, between sole plates
and fl oors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.

If your home meets all three criteria above,
you must provide additional fresh air. See
Ventilation Air From Outdoors, Page 8.

If your home does not meet all three
criteria above, proceed to Determining
Fresh-Air Flow For Heater Location, below.

Confi ned and Unconfi ned Space

The National Fuel Gas Code, ANSI Z223.1/
NFPA54 allows two methods for determining

whether the space in which the heater is being

-11

kg per pa-sec-m2) or

126834-01B6

AIR FOR COMBUSTION AND VENTILATION

Continued

installed is confi ned or unconfi ned space. The
standard method defi nes a confi ned space as
a space whose volume is less than 50 cubic

3

feet per 1,000 Btu/hr (4.8 m

per kw) of the ag­gregate input rating of all appliances installed
in that space and an unconfi ned space as
a space whose volume is not less than 50

3

cubic feet per 1,000 Btu/hr (4.8 m

per kw) of
the aggregate input rating of all appliances
installed in that space. Rooms communicating
directly with the space in which the appliances
are installed*, through openings not furnished
with doors, are considered a part of the un­confi ned space.

Where the air infi ltration rate of a structure is
known, the Known Air Infi ltration Rate Method
may be used. Follow The National Fuel Gas
Code, ANSI Z223.1/NFPA 54 to use this
method to determine if the space is confi ned
or unconfi ned.

* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.

DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION

Determining if You Have a Confi ned or
Unconfi ned Space Using the Standard
Method

Use this work sheet to determine if you have
a confi ned or unconfi ned space.

Space: Includes the room in which you will install

fi replace plus any adjoining rooms with door­less passageways or ventilation grills between
the rooms.

1. Determine the volume of the space (length

x width x height).

Length x Width x Height =__________cu. ft.

(volume of space)

Example: Space size 20 ft. (length) x 16 ft.

(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)

If additional ventilation to adjoining room

is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.

2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.

________ (volume of space) x 20 = (Maxi-

mum Btu/Hr the space can support)

Example: 2560 cu. ft. (volume of space) x 20

= 51,200 (maximum Btu/Hr the space can
support)

3. Add the Btu/Hr of all fuel burning appliances
in the space.

Vent-free fi replace __________ Btu/Hr
Gas water heater* __________Btu/Hr
Gas furnace __________ Btu/Hr
Vented gas heater __________ Btu/Hr
Gas fi replace logs __________ Btu/Hr
Other gas appliances* + _________ Btu/Hr
Total = _________ Btu/Hr
* Do not include direct-vent gas appliances.

Direct-vent draws combustion air from the
outdoors and vents to the outdoors.

Example:

Gas water heater __________ Btu/Hr
Vent-free fi replace + _________ Btu/Hr
Total = _________ Btu/Hr

Compare the maximum Btu/Hr the space can

4.
support with the actual amount of Btu/Hr used.

_______ Btu/Hr (maximum can support)
_______ Btu/Hr (actual amount used)

Example: 51,200 Btu/Hr (maximum the

space can support)

73,000 Btu/Hr (actual amount of

Btu/Hr used)

The space in the above example is a confi ned
space because the actual Btu/Hr used is more
than the maximum Btu/Hr the space can sup­port. You must provide additional fresh air. Your
options are as follows:

A. Rework worksheet, adding the space of an

adjoining room. If the extra space provides
an unconfi ned space, remove door to adjoin-
ing room or add ventilation grills between

rooms. See Ventilation Air From Inside

Building, Page 8.

B. Vent room directly to the outdoors. See

Ventilation Air From Outdoors, Page 8.

C. Install a lower Btu/Hr fi replace, if lower Btu/

Hr size makes room unconfi ned.

If the actual Btu/Hr used is less than the maxi-

mum Btu/Hr the space can support, the space is

an unconfi ned space. You will need no additional
fresh air ventilation.

40,000
33,000
73,000

126834-01B 7

Astria.us.com

AIR FOR COMBUSTION AND VENTILATION

A

Or

Remove
Door into
Adjoining

Room,
Option

3

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilation

Grills Into
Adjoining

Room,

Option 1

12"

12"

Continued

WARNING: If the area in
which the heater may be oper­ated does not meet the required
volume for indoor combustion
air, combustion and ventilation
air shall be provided by one of
the methods described in the

National Fuel Gas Code, ANSI
Z223.1/NFPA 54, the Internation­al Fuel Gas Code, or applicable

local codes.

VENTILA TION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining
unconfi ned space. When ventilating to an
adjoining unconfi ned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the fl oor on the

wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI

Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation

grills or ducts.

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma­nent openings: one within 12" of the ceiling
and one within 12" of the fl oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics

and crawl spaces. Follow the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size

of ventilation grills or ducts.

IMPORTANT: Do not provide openings

for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.

Ventilated
Attic

Ventilated

Crawl Space

To Attic

To

Crawl

Space

Outlet

ir

Inlet
Air

Outlet
Air

Inlet Air

Figure 3 - Ventilation Air from Outdoors

Figure 2 - Ventilation Air from Inside Building

Astria.us.com

126834-01B8

INSTALLATION

NOTICE: This appliance is in­tended for supplemental heat­ing. Use this heater along with
your primary heating system. Do
not install this heater as your pri­mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.

WARNING: A qualifi ed ser-
vice person must install heater .
Follow all local codes.

W ARNING: Before installing
in a solid fuel burning fi replace,
the chimney fl ue and fi rebox
must be cleaned of soot, creo­sote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney fl ue may
create and distribute soot within
the house. Inspect chimney and
fi rebox fl ue for damage. If dam-
aged, repair fl ue and fi rebox
before operating heater.

WARNING: Any outside air
ducts and/or ash dumps in the
fi replace shall be permanently
closed at time of appliance in­stallation.

WARNING: Seal any fresh
air vents or ash clean-out doors
located on fl oor or wall of fi re-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney fl ue damper.

W ARNING: Never install the

heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture,
clothing or other fl ammable
objects are less than 36"
from the front and 42" from
top heater, For side clear­ances see Figure 4, Page 10

• in high traffi c areas

• in windy or drafty areas

CAUTION: This heater cre­ates warm air currents. These
currents move heat to wall sur­faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning fl u-
ids, oil or kerosene lamps, etc.) in
the air exist, may discolor walls
or cause odors.

IMPORTANT: Vent-free heaters add moisture

to the air. Although this is benefi cial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much

moisture. See Air for Combustion and Ventila-
tion, Page 6.

126834-01B 9

Astria.us.com

INSTALLATION

Continued

CHECK GAS TYPE

Use the correct type of gas (natural or propane/
LP). If your gas supply is not the correct gas
type, do not install appliance. Call the dealer
where you purchased the appliance for proper
type appliance.

WARNING: This appliance is
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rat­ing plate. Field conversion is not
permitted.

INST ALLATION AND CLEARANCES
FOR VENT-FREE OPERATION

WARNING: Maintain the
minimum clearances. If you can,
provide greater clearances from
fl oor, ceiling and adjoining wall.

Minimum Fireplace Clearance to

Combustible Materials

Side Wall 16", Ceiling 42", Floor 5",

Front 36"

Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling

A. Clearances from the side of the fi replace

cabinet to any combustible material and

wall should follow diagram in Figure 4.

Example: The face of a mantel, bookshelf,

etc. is made of combustible material and
protrudes 3-1/2" from the wall. This com­bustible material must be 4" from the side

of the fi replace cabinet (see Figure 4).

NOTE: When installing your gas logs into

a manufactured fi rebox, follow fi rebox
manufacturer’s instructions for minimum
clearances to combustible materials.

B. Clearances from the top of the fi replace

opening to the ceiling should not be less
than 42".

Maintain adequate clearances for accessibility for purposes
of servicing and proper operation.

Example

*

LOG SIZING REQUIREMENTS

Minimum Firebox Size

Log Set

Models

BisonMtn18
BisonMtn24

BisonMtn30
AndesMtn18
AndesMtn24
AndesMtn30
AndesMtn36

RedWoodM18
RedWoodM24
RedWoodM30

Carefully follow these instructions. This will
ensure safe installation into a masonry,
UL127-listed manufactured fi replace or listed
vent-free fi rebox.

Height Depth

17'' 14.5'' 26'' 20''
17'' 14.5'' 29'' 22''
21'' 14.5'' 32'' 22''
17" 13.5" 20" 14"
17" 13.5" 26" 18"
21" 13.5" 32" 22"
21'' 13.5'' 38'' 27.5''
17'' 13.5'' 20'' 14''
17" 13.5" 26" 18"
21'' 13.5'' 32'' 22''

Front

Width

Rear

Width*

Astria.us.com

*Minimum 16" from Side Wall

Figure 4 - Minimum Clearance for

Combustible to Wall

MINIMUM NONCOMBUSTIBLE
MATERIAL CLEARANCES

If Not Using Mantel

NOTE: If using a mantel proceed to If Using
Mantel. If not using a mantel, follow the infor­mation on this page.

You must have noncombustible material(s)
above the fi replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be­hind it. Noncombustible material must extend
at least 8" up (for all models). If noncombus­tible material is less than 12", you must install
the fi replace hood accessory (24", 30" and

36" Models Only). See Figure 5 for minimum

clearances.

126834-01B10

INSTALLATION

Heat Resistant
Material

(A)

Minimum
Noncombustible
Material

Minimum
Noncombustible
Material Height

Distances to
Underside of
Mantel

Top of
Fireplace
Opening

Underside of
Mantel Shelf

12"

8"

(A)

18"

14"

20"

17"

22"

19"

24"

20"

All minimum
distances are
in inches

Log Set
24"/30"/36"
Models
18" Model

2 1/2"

6"

8"

10"

Mantel Shelf

Continued

Noncombustible

Material

Distance (A)

1

2" or more Noncombustible mate-

Requirements for Safe

Installation

rial OK.

Between 8" and 12"

24", 30" or 36" Models:
Install fi replace hood
accessory (GA6050 - see

Accessories, Page 41).

18" Model: Noncombus­tible material OK.

Less than 8"

Noncombustible mate­rial must be extended
to at least 8". See

Between 8" and 12",

above. If you cannot ex­tend material, you must
operate heater with fl ue
damper open.

MANTEL CLEARANCES

In addition to meeting noncombustible mate­rial clearances, you must also meet required
clearances between fi replace opening and
mantel shelf. If you do not meet the clearances
listed below, you will need a hood.

Determining Minimum Mantel Clearance

If you meet minimum clearance between
mantel shelf and top of fi replace opening, a

hood is not required (see Figure 6).

Figure 5 - Heat Resistant Material (Slate,

Minimum clearance requirements include any projections such
as shelves, window sills, mantels, etc. above the appliance.

If Using Mantel

You must have noncombustible material(s)
above the fi replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material be­hind it. Noncombustible material must extend
at least 8" up (for all models). If noncombus­tible material is less than 12", you must install
the fi replace hood accessory (24", 30" and
36" Models Only). Even if noncombustible
material is more than 12", you may need the
hood accessory to defl ect heat away from

your mantel shelf. See Figures 5 and 6 and
Figure 7, Page 12, for minimum clearances.

126834-01B 11

Marble, Tile, etc.) Above Fireplace

Figure 6 - Minimum Mantel Clearances

Without Using Hood

Determining Minimum Mantel Clearance
When Using a Hood

If minimum clearances in Figure 6, Page 11,

are not met, you must have a hood. When
using a hood there are still certain minimum
mantel clearances required. Follow minimum

clearances shown in Figure 7, when using

hood.

NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
firebox may become hot to
the touch. If installed properly,
these temperatures meet the
requirement of the national
product standard. Follow all
minimum clearances shown in
this manual.

Astria.us.com

INSTALLATION

Minimum
Noncombustible
Material

8"
Min.

12" 15" 18"

All minimum
distances are
in inches

Log Sets
18", 24",
30" & 36"
Models

20"

2

1

/2

"

6"

8"

10"

12"

Distances to
Underside of
Mantel

Hood
(GA6050)

Top of
Fireplace
Opening

Underside of
Mantel Shelf

Mantel Shelf

Continued

Notice: If your installation does
not meet the minimum clear­ances shown, you must do one
of the following:

• operate the logs only with
the fl ue damper open

• raise the mantel to an ac­ceptable height

• remove the mantel

Hearth

5"
Min.

Combustible
Material

Figure 9 - Minimum Fireplace Clearances

Above Combustible Flooring

INSTALLING HEATER BASE
ASSEMBLY

W ARNING: Y ou must secure
this heater to fi replace fl oor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.

Figure 7 - Minimum Mantel Clearances

When Using Hood

FLOOR CLEARANCES

A. If installing appliance on the fl oor level,

you must maintain the minimum distance

of 14" to combustibles (see Figure 8).

B. If combustible materials are less than

14" to the fi replace, you must install ap-
pliance at least 5" above the top surface
of combustible fl ooring including tile and

carpet. (see Figure 9).

14"
Min.

Noncombustible Material

Figure 8 - Minimum Fireplace Clearances

If Installed at Floor Level

Combustible
Material

Astria.us.com

WARNING: If installing in a
sunken fi replace, special care
is needed. You must raise the
fi replace fl oor to allow access
to heater control panel. This
will ensure adequate air fl ow
and guard against sooting and
controls being damaged. Raise
fi replace fl oor with noncombus-
tible material. Make sure material
is secure.

CAUTION: Do not pick up
heater base assembly by burn­ers. This could damage heater.
Only handle base assembly by
grates.

IMPORTANT: Make sure the heater burners

are level. If heater is not level, heater will not
work properly.

Installation Items Needed

• hardware package (provided with heater)

• approved fl exible gas hose and fi ttings (if
allowed by local codes)

• sealant (resistant to propane/LP gas, not
provided)

• electric drill with 3/16” masonry drill bit

126834-01B12

INSTALLATION

Continued

1. Apply pipe joint sealant lightly to male
threads of gas fi tting (provided). Connect
approved fl exible gas hose to inlet side of

gas control (see Figure 10).

IMPORTANT: Hold gas regulator with

wrench when connecting flexible gas
hose.

2. Position heater base assembly in
fireplace.

3. Mark screw locations through holes in

front panel of base (see Figure 11). If

installing in a brick-bottom fi replace, mark
screw locations in mortar joint of bricks.

4. Remove heater base from fi replace.

5. Drill holes at marked locations using 3/16"
drill bit.

6. Attach base, through holes in front panel
of base, to fi replace fl oor using masonry
screws provided in hardware package

(see Figure 11).

7. Connect to gas supply. See Connecting
To Gas Supply.

CONNECTING TO GAS SUPPLY

WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.

WARNING: A qualifi ed ser-
vice person must connect heater
to gas supply. Follow all local
codes.

CAUTION: Never connect
propane/LP fi replace directly
to the propane/LP supply. This
heater requires an external regu­lator (not supplied). Install the
external regulator between the
heater and propane/LP supply.

Heater Gas
Regulator

Flexible Gas Hose (if
allowed by local codes)

Figure 10 - Attaching Flexible Gas Hose

to Heater Gas Regulator

Masonry

Screw

WARNING: Never connect
natural gas fi replace to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.

Installation Items Needed

Before installing heater, make sure you have
the items listed below.

• external regulator (supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve

• test gauge connection

• sediment trap

• tee joint

• pipe wrench

• approved fl exible gas line with gas connec-
tor (if allowed by local codes)

Figure 11 - Attaching Base to Fireplace

Floor

126834-01B 13

Astria.us.com

INSTALLATION

Continued

For propane/LP units, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not
reduce incoming gas pressure, heater regula­tor damage could occur. Install external regu­lator with the vent pointing down as shown in

Figure 12. Pointing the vent down protects it

from freezing rain or sleet.

CAUTION: Use only new,
black iron or steel pipe. Inter­nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.

Propane/LP
Supply Tank

External
Regulator
with Vent
Pointing
Down

PROPANE/LP From

External Regulator
(11" W.C.** to 14"
W.C. Pressure)

NATURAL From

Gas Meter (5" W.C.**
to 10.5" W.C.
Pressure)

3" Minimum

Tee Cap Pipe
Joint Nipple

Sediment Trap

Figure 13 - Gas Connection

**Minimum inlet pressure for purpose of input

adjustment.

Approved

Flexible Gas

Hose (if allowed

by local codes)

Gas

Regulator

WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.

Figure 12 - External Regulator With Vent

Pointing Down

Installation must include an equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.

NPT tap must be upstream from heater (see

Figure 13).
IMPORTANT: Install equipment shutoff valve

in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.

Check your building codes for any special
requirements for locating equipment shutoff
valve to fi replaces.

Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.

Astria.us.com

We recommend that you install a sediment

trap in supply line as shown in Figure 13.

Locate sediment trap where it is within reach
for cleaning. Install in piping system between
fuel supply and heater. Locate sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contami­nants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.

CAUTION: A void damage to
regulator. Hold gas regulator
with wrench when connecting
it to gas piping and/or fi ttings.

126834-01B14

INSTALLATION

Continued

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.

WARNING: Never use an
open fl ame to check for a leak.
Apply a noncorrosive leak detec­tion fl uid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.

CAUTION: Make sure exter­nal regulator has been installed
between propane/LP supply
and heater. See guidelines un­der Connecting to Gas Supply,
Page 13.

Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Fig-
ure 14).

2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.

3. Check all joints from gas meter to equip­ment shutoff valve for natural gas or
propane/LP supply to equipment shutoff

valve for propane/LP (see Figure 15 or 16).

Apply noncorrosive leak detection fl uid to
all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Open

Equipment
Shutoff
Valve

Closed

Figure 14 - Equipment Shutoff Valve

PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM

Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)

1. Disconnect appliance with its appliance
main gas valve (control valve) and equip­ment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
(3.5 kPa) will damage heater regulator.

2. Cap off open end of gas pipe where equip­ment shutoff valve was connected.

3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.

4. Check all joints of gas supply piping sys­tem. Apply noncorrosive leak detection
fl uid to all joints. Bubbles forming show
a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
fi ttings for leaks.

Propane/LP
Supply Tank

Figure 15 - Checking Gas Joints

(Propane/LP Only)

Gas Meter

Figure 16 - Checking Gas Joints (Natural

Gas Only)

Equipment
Shutoff Valve

Control Valve
Location

Equipment Shutoff Valve

Control Valve Location

126834-01B 15

Astria.us.com

INSTALLATION

Continued

PRESSURE TESTING HEATER GAS
CONNECTIONS

1. Open equipment shutoff valve (see Figure

14, Page 15).

2. Open main gas valve located on or near

gas meter for natural gas or open propane/
LP supply tank valve.

3. Make sure control knob of heater is in the

OFF position.

4. Check all joints from equipment shutoff valve

to gas valve (see Figure 15 or 16, Page 1 5).

Apply noncorrosive leak detection fl uid to all
joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operation, Page 24 de-

pending on your model). Check all other

internal joints for leaks.

7. Turn off heater (see To Turn Off Gas to

Appliance, Page 24.

POWER SUPPLY AND BATTERY IN-

STALLATION

It is helpful to have a fl ashlight so you can
see the connections as described below. Lo­cate the battery power supply. It is the black
box with the red and black wires. Locate the

control module (see Figure 17). Connect the

battery power supply to the control module
by plugging the battery power supply to the
mating receptacle on the control module. The
receptacle is located on the side of the black
control module next to the word “SUPPLY”
which is molded in the control module’s black

housing (see Figure 17). Be certain to push

the plug fully into the receptacle. Install bat­teries in the battery power supply and hand
held remote control.

TOUCH PAD INSTALLATION

Locate the touch pad wire harness and the

touch pad control (see Figure 18). They are

shipped from the factory in the clear plastic
bag with your owner’s manual. Connect the
black plastic connectors together as shown

in Figure 19. Connect the remaining end

with the white plastic connector to the control
module in the socket marked TOUCH LED

(see Figure 20).
NOTE: The touch pad includes a red LED

display light. If the LED remains on, the black
plug is connected upside down. You must
unplug the touch pad control from the touch
pad wire harness, turn over, and reconnect.

Touch Pad Wire Harness

Touch Pad Control

Figure 18 - Touch Pad Wire Harness and

Touch Pad Control

Connect Battery Plug Here

Figure 17 - Control Module

S1 Button

Figure 19 - Touch Pad Control Cable

Figure 20 - Connecting end of Touch Pad

Astria.us.com

Cable

126834-01B16

INSTALLATION

Continued

INSTALLING LOGS

WARNING: Failure to posi­tion the parts in accordance
with these diagrams or failure
to use only parts specifi cally
approved with this heater may
result in property damage or
personal injury.

Blaze&Glow Series Burner System - Log

Compatibility Chart

Burner System

Models

Blaze&Glow18MN

Blaze&Glow18MP AndesMtn18

Blaze&Glow24MN

Blaze&Glow24MP

Figure 21 - BG & BGE Series Burner

System- Log Compatibility Chart

Log Support Brackets

If installing an AndesMtn36, attach log sup­port brackets before installing logs. These
brackets are provided with the Blaze&Glow24
series burner systems.

1. Install left bracket to left side of chassis using

2 screws provided (see Figure 22).

Fiber Log

Models

AndesMtn24
AndesMtn30
AndesMtn36

Chassis

Concrete

Log Models

BisonMtn18

RedWoodM18

BisonMtn24

BisonMtn30
RedWoodM24
RedWoodM30

2. Install right bracket to right front of chassis

using 2 screws provided (see Figure 22).

This bracket will also be used as remote
control bracket if remote is installed.

FIBER LOG MODELS
AndesMtn(18, 24, 30)

NOTE: Your appliance may vary from model
shown but log placement will be the same.

1. Place bottom log in center of the base as-

sembly as shown in Figure 23. The log must

sit fl at on the black sheet metal and behind

the left metal tab as shown in Figure 23-A.

Ramp
Log

Metal Tab

Figure 23-A - Installing Log Set

2. Rest rear log in back corner sections of

base assembly as shown in Figure 23.

Make sure log is completely vertical and
not leaning in toward burner where fl ame
will touch the log.

3. Position front right log against right side of

grate prongs (see Figure 23).

4. Position front left log against left side of

grate prongs (see Figure 23).

Front Left
Log

Rear Log

Left Log
Support
Bracket

Right Log
Support
Bracket

Grate
Prongs

Bottom Log

Right Front of Chassis

Figure 22- Installing Log Support Brackets

126834-01B 17

Astria.us.com

Base Assembly

Figure 23 - Installing Log Set

Front
Right Log

INSTALLATION

Continued

5. Place middle right log over front right and

bottom logs as shown in Figure 24. Be

sure hole in middle right log seats over pin
in bottom log.

6. Place middle left log over front left and

bottom logs as show in Figure 24. Be sure

hole in middle left log seats over pin in front
left log.

7. For AndesMtn36, the front right and left
logs are longer and are supported with

brackets on each end (see Figure 25).

Place left and right small front logs under
left bracket and beside right bracket.

8. For AndesMtn36, position left and right

control cover logs as shown in Figure

26. These may be placed as desired to

hide controls.

Left Small
Front Log

Bracket

Left Control
Cover Log

Right Control
Cover Log

Figure 25 - Installing AndesMtn36 Model

Control Cover Logs

Bracket

Right Small Front Log

Middle
Left Log

Pin on Front
Left Log

Figure 24 - Installing Log Sets

Middle Right Log

Bottom
Log

AndesMtn(18,24,30) MODELS

AndesMtn36 MODELS

Figure 26 - Correct Log Placement

CONCRETE LOG MODELS
RedWoodM(18, 24, 30)

Each log is marked with a number. These
numbers will help you identify the log when

installing (see chart on column 2, Page 19). It

is very important to install these logs exactly
as instructed. Do not modify logs. Only use
logs supplied with heater.

NOTE: Your appliance may vary from model
shown but log placement will be the same.

1. Place fi ber ramp-log in center on chassis as

shown in Figure 27. The fi ber ramp-log can

be identifi ed by its shape and much lighter
weight when compared to the other logs.

2. The log must sit fl at on the black sheet
metal and behind the left metal tab as

shown in Figure 28.

Astria.us.com

126834-01B18

INSTALLATION

Continued

Ramp Log

Rear Log

Front Left Log

Base Assembly

Figure 27 - Installing Log Set

Ramp
Log

Metal Tab

Figure 28 - Installing Log Set

3. Place front left and right logs and rear log

as shown in Figure 29.

4. Place top left log as shown in Figure 30.

The bottom of the log is shaped to fi t onto
the recessed areas of the front left log
and the rear log. The recessed areas are
painted yellow.

5. Place top right log as shown in Figure 30.
The bottom of the log is shaped to fi t onto
the recessed areas of the front right log
and the rear log. The recessed areas are
painted yellow.

6. Place the small top right log as shown

in Figure 31. The bottom of the log is

shaped to fi t onto the recessed areas of
the top right log and the front right log.
The recessed areas are painted yellow.

Figure 29 - Installing Logs

Top Left Log

Front Left Log

Figure 30 - Installing Logs

Small
Top Log

Front Right Log

Top Right Log

Front Right Log

Top Right Log

Front Right Log

Figure 31 - Installing Log

Description

Front Left Log 012 001 007 1

Front Right Log 013 002 008 1

Rear Log 014 003 009 1

Top Left Log 016 004 011 1

Top Right Log 015 005 010 1

Sm. Top Rt. Log 006 006 006 1

126834-01B 19

Astria.us.com

RedWoodM18 RedWoodM24 RedWoodM30

QTY.

INSTALLATION

Continued

CONCRETE LOG MODELS
BisonMtn(18, 24, 30)

NOTE: Your appliance may vary from model
shown but log placement will be the same.

1. Before placing any logs on the chassis you
will need to remove the Air Shield located
on the left side near the rear burner as

shown in Figure 41. The Air Shield is held

in place with one screw, remove the Air
Shield and place the screw back into the
hole in the chassis. Place the Air Shield
with you owner's manual and keep

Screw

Air Shield

3. Place front left and front right logs as shown

in Figure 43.

Right Front Log

Left Front
Log

Figure 43 - Installing Left/Right Front Logs

4. Place left ember bed log as shown in Fig­ure 44. The log has groove on one side

that sets on the ember bed pan. The back
side of this log needs to rest against the
front of the base assembly. Make sure the
fl ame from the ember pan does not touch
the ember bed log.

Figure 41 - Removing Air Shield

2. Place fi ber ramp log in center of chassis

as shown in Figure 42. The fi ber ramp

log can be identifi ed by the shape and
much lighter weight when compared to
the other logs. The log must sit fl at on the
black sheet metal and behind the left metal
tab as shown. Make sure the side marked
''BOTTOM'' is setting down.

Ramp Log

Metal
Ta b

Left Ember
Bed Log

Figure 44 - Installing Left Ember Bed Log

5. The right ember bed log has a hole in the
bottom that sets on the grate fi nger and the
other end rest on the fi replace fl oor, place

log as shown in Figure 45, Page 21. The

back side of this log needs to rest against
the front of the base assembly, make sure
the fl ame from the ember pan does not
touch the ember bed log.

Figure 42 - Installing Fiber Ramp Log

Astria.us.com

126834-01B20

INSTALLATION

Continued

Right Ember
Bed Log

Hole
Underneath

Grate Prong

Figure 45 - Installing Right Ember Bed Log

6. The left middle log has a groove on the
bottom to sit on the chassis and has to sit
on the tab on the back of the left front log

as shown in Figure 46.

Left Middle
Log

8. The rear middle log should fi t between the
ramp log and the rear burner. The left and
right middle logs have recessed areas for

the rear middle log to sit into (See Figure

48). Be careful not to push the rear burner

out of position while installing this log.

Rear
Middle Log

Figure 48 - Installing Rear Middle Log

9. Rest rear log in back corner sections of

chassis assembly as shown in Figure 49.

EMBER PLACEMENT - BGE SERIES
BURNER SYSTEMS

WARNING: Do not use any
other ember material not sup­plied with this unit.

WARNING: Do not operate
unit without ember material
correctly in place as shown in
Figures 60 & 61. Do NOT place
ember material anywhere else on
the unit. Use only ember material
supplied with unit. Excessive
or incorrectly placed ember
material may produce carbon
monoxide or soot.

1. Ember Chunk Placement. The
BGE2436 burner systems include three
ember chunks that are designed to fi t
over shoulder screws on the ember pan
burner. The bottom of each ember chunk
has a hole for securing the ember chunk
in place when it is placed over a shoulder
screw. Place the ember chunks as shown
in Figure 59 on Page 27 by placing the
ember chunk with the number "1" on
the left, "2" in the center, and "3" on the
right. These numbers are embossed on
the back of each piece for identifi cation
purposes. Please note that BGE18 burner
systems do not include ember chunks.

Figure 46 - Installing Left Middle Log

Rear Log

7. The right middle log has a groove on the
bottom to sit on the chassis and has to sit
on the tab on the back of the right front. The
right middle log should have a recess area
that fi ts around the ramp log as shown in

Figure 47.

Right Middle
Log

Figure 49 - Installing Rear Log

Figure 47 - Installing Right Middle Log

126834-01B 21

Astria.us.com

INSTALLATION

Continued

10. Place the left top log onto the rear log and
the left middle log. Make sure to place the
projection on the bottom of the left top log
into the recessed areas on the rear and left

middle logs (see Figure 50).

Left Top Log

Rear Log

Left
Middle
Log

Figure 50 - Installing Left Top Log

11. Rest the middle crossover log onto the right

middle log and the left front log (see Figure

51). Make sure to match the projection on

the bottom of the crossover log with the
recess area in the right middle log and the
left front log.

Middle
Crossover
Log

Top Rear
Log

Rear Log

Figure 52 - Installing Top Rear Log

EMBER PLACEMENT

WARNING: Do not use any other
ember material not supplied with
this unit.

WARNING: Do not operate unit
without ember material correctly
in place as shown in Figures 54 &
55, Page 23. Do NOT place ember
material anywhere else on the unit.
Use only ember material supplied
with unit. Excessive or incorrectly
placed ember material may produce
carbon monoxide or soot.

Figure 51 - Installing Middle Crossover Log

12. Place the top rear log onto the rear log as
shown. The rear log has a projection that
will fi t into the recess area on the bottom

of the top rear log (see Figure 52).

Astria.us.com

1. Ember Chunk Placement. The

Blaze&Glow24 burner systems include
three ember chunks that are designed to
fi t over shoulder screws on the ember pan
burner. The bottom of each ember chunk
has a hole for securing the ember chunk
in place when it is placed over a shoulder
screw. Place the ember chunks as shown

in Figure 53 on Page 23 by placing the

ember chunk with the number "1" on the
left, "2" in the center, and "3" on the right.
These numbers are embossed on the back
of each piece for identifi cation purposes.
Please note that Blaze&Glow18 burner
systems do not include ember chunks.

126834-01B22

INSTALLATION

Continued

2. Two ember materials are supplied with
this log set. Platinum Bright Embers give a
bright glow appearing as hot coals. Should

embers need replacing, see Parts, Page 42.

Platinum Bright Ember placement. Add

embers to front, fl at burner. Gently remove
embers from bag. Separate pieces of
ember material and place on surface of
fl at burner just behind horizontal ports as

shown in Figure 54.

If replacement embers are needed,
the replacement embers must be
purchased from IHP. See Page 42
for part numbers.

Glowing embers placement. Place

glowing embers (rockwool) material on
front fl at burner in areas away from ports

as shown in Figure 55.

3. Add volcanic stone and small decorative

logs around base of heater if desired. DO

NOT place volcanic stone or additional
logs on front burner or on logs. Plac-

ing any material on unit other than ember
material on front burner may result in pro­duction of carbon monoxide or soot. Use
volcanic stone to hide wires from switch/
log to control valve. Place switch/log so
the switch is easy to access.

WARNING: All previously ap­plied loose material must be re­moved prior to reapplication.

Ember Chunk #1

Figure 53 - Ember Chunk Placement Blaze&Glow24 Series

Ember Material

Glowing Embers (rockwool)

Figure 55 - Placement of Glowing embers (shown with Platinum Bright Embers)

126834-01B 23

Ember Chunk #2

Figure 54 - Platinum Bright Embers

Astria.us.com

Ember Chunk #3

Flat Front Burner

Flat Front Burner

OPERATION

NOTICE: During initial operation
of new heater , burning logs will
give off a paper-burning smell.
Orange fl ame will also be pres-
ent. Open damper or window to
vent smell. This will only last a
few hours.

WARNING:

• If fi replace has glass doors,
never operate this heater with
glass doors closed. If you oper­ate heater with doors closed,
heat buildup inside fi replace
will cause glass to burst. Make
sure there are no obstructions
across openings of fi replace.

• You must operate this heater
with a fi replace screen in place.
Make sure fi replace screen is
closed before running heater .

A. This appliance is equipped with an igni-

tion device which automatically lights
the pilot. Do not light pilot by hand.

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to
smell next to the fl oor because some
gas is heavier than air and will settle
on the fl oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do
not use any phone in your building.

• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.

• If you cannot reach your gas supplier,
call the fi re department.

C. Do not use this appliance if any part

has been under water. Immediately call
a qualifi ed service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.

WARNING: Damper handle
will be hot if heater has been
running.

CAUTION: Do not try to ad­just heating levels by using the
equipment shutoff valve.

FOR YOUR SAFETY

READ BEFORE LIGHTING

W ARNING: If you do not fol­low these instructions exactly,
a fi re or explosion may result
causing property damage, per­sonal injury or loss of life.

LIGHTING

INSTRUCTIONS

1. STOP! Read the safety information.

2. Make sure equipment shutoff valve is
fully open.

3. Press any button on the remote to power
the remote on. Press the MODE zone or
the MODE/SET Button to start the unit.
You will hear a beep from the control
module and the pilot will start to light the
unit.

NOTE: You may be running this heater

for the fi rst time after hooking up to gas
supply. If so, you may have to restart the
unit several of times to allow the air to
bleed from the system.

TO TURN OFF GAS

TO APPLIANCE

1. Once you have activated the screen press
the MODE Zone or MODE/SET Button
until you see OFF.

2. Close equipment shutoff valve.

Astria.us.com

126834-01B24

OPERATION

Continued

REMOTE CONTROL OPERATION
BASIC CONSTRUCTION

• Touch-Screen LCD and three push buttons will allow input from users.

• LCD screen will provide system status & input feedback to user.

• Backlight will illuminate LCD screen for 5 seconds after any user input – the 1st touch
of the LCD screen will only illuminate the backlight (will not respond to associated zone
function).

• To activate any command, the backlight for the screen must be on and the command
must be touched before the backlight goes off.

• Powered via four AAA sized batteries (6V nominal) with LOW BATTERY INDICATOR
(5.0V).

Touch-Screen LCD and Button Layout (Not to scale)

SET TEMP Zone

FLAME Zone

CHANNEL UNLOCK Zone

DOWN Button

Figure 56 - Touch-Screen LCD and Button Layout

ON THERMO OFF

Cont.
Pilot

P1

P1

A

°

SET

S M T W T F S

PROGRAM

MODE/SET

u

:

ROOM

°

P2

AM
PM

P2

MODE Zone

ROOM TEMP Zone

TIME/PROG Zone

CHANNEL PROG Zone

MODE/SET Button

UP Button

126834-01B 25

Astria.us.com

OPERATION

Continued

FUNCTIONAL DESCRIPTION

NOTE: All function adjustments will be auto­matically accepted 15-seconds after pressing
a given touch zone or button. The user may
press the MODE/SET button to immediately
accept the adjustment manually.

CHANNEL SELECTION

This control may be operated in 3 different
sub-channels for applications where 2.4GHz
interference causes delayed operation of the
remote control. The factory default is Channel

3. To change the channel on the transmitter:

• Touch the CHANNEL PROGRAM and
CHANNEL UNLOCK zones simultane­ously and hold for 5-seconds.

• The LCD screen will go blank except
“Ch” will be displayed in the SET TEMP
Zone and either “01”, “02”, or “03” will
be displayed in the ROOM TEMP Zone.

• Press the UP or DOWN buttons to
change the channel number (01-03).

• Press the MODE/SET Button to return
to the normal operating display.

Receiver Operation Notes:

• The receiver manufacturer may refer to
channels 01, 02, or 03.

• Receiver must be paired with transmitter
in the receiver’s factory default channel.

• Once paired, the channel selection may
be changed in the transmitter per the
instructions above.

• Once the channel selection is changed in
the transmitter, the power supply to the
receiver must be removed for at least
30-seconds, then re-applied.

• The receiver will recognize the new
channel selection after about 30-sec­onds to 1-minute and normal operation
will resume.

MODES OF OPERATION
OPERATION MODES:

• MANUAL OFF

• MANUAL ON

• THERMOSTAT (with optional PRO­GRAM Mode)

The modes may be cycled in the order above
by touching the MODE Zone or pressing the
MODE/SET Button.

Astria.us.com

MANUAL OFF MODE:

• Transmits fl ame OFF command.

• Pilot Method: Intermittent Pilot Ignition
(IPI)/Spark-to-Pilot only (continuous/
standing pilot not allowed)

• Pilot fl ame will be turned OFF

• LCD Displays:

• MODE Zone: OFF is displayed

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: Blank

• TIME/PROG Zone: Current day indica-

tor and current time is displayed

• FLAME Zone: Blank

MANUAL ON MODE:

• Transmits fl ame ON command.

• Pilot Method: Intermittent Pilot Ignition
(IPI)/Spark-to-Pilot only (continuous/
standing pilot not allowed)

• Pilot fl ame will be ignited before turn
Main Flame ON.

• LCD Displays:

• MODE Zone: ON is displayed

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: Blank

• TIME/PROG Zone: Current day indicator
and current time is displayed

• FLAME Zone: A Flame Icon and fl ame
setting level number is displayed

THERMOSTAT MODE:

• Will cycle fl ame on and off based on
room and set temperatures. Will transmit
ON command if SET TEMP (+SWING)
is higher than ROOM TEMP and will
transmit OFF command if SET TEMP
(-SWING) is lower than ROOM TEMP.

• Built-in thermostat will measure room
temperature.

• All programming should be written for
deg. F and converted to deg. C when
selected.

• Temperatures may be displayed in
degrees F (factory default) or degrees
C. Press the UP and DOWN Buttons
simultaneously to change between
degrees F and C.

• SET TEMP: While in THERMOSTAT
mode, press the UP or DOWN Button

126834-01B26

OPERATION

Continued

• to change the SET TEMP (45-90 deg. F,
7-32 deg. C); the new set temperature
will automatically be accepted after 2
seconds. The factory default SET TEMP
is 68 deg. F.

• SWING Temperature: This model does
not allow for SWING temperature adjust­ment. This model utilizes thermostatic
fl ame modulation that will modulation
the main fl ame based on the difference
between room temperature and set tem­perature (see example below).

• Important - factory SWING TEMPERA­TURE setting is 2 degrees. The thermo­static fl ame modulation feature will not
allow this SWING to be changed.

EXAMPLE:

Set Temperature Room Temp. Flame Level

74F OFF
73F Level 1

Set Temperature (72) 72F Level 2

71F (or less) Level 3

• Pilot Method: Continuous/Standing Pilot
only (Intermittent Pilot Ignition (IPI)/
Spark-to-Pilot not allowed).

• Pilot fl ame will remain ON when Main
Flame Cycles ON and OFF.

• Manual Flame Adjustment while in
THERMOSTAT mode: If Flame-A is
manually adjusted while in thermostat
mode, it will override the automatic
fl ame setting until the fl ame cycles off,
then back ON thermostatically; when
the fl ame cycles ON again, automatic

fl ame adjustment will resume. Automatic
fl ame adjustment will also resume if the

operational mode is cycled out of, then
back into THERMOSTAT mode or if the
SET temperature is changed.

• THERMOSTAT OFF LCD Displays:

• MODE Zone: THERMO and OFF is
displayed

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: SET TEMP is dis­played

• TIME/PROG Zone: Current day indicator
and current time is displayed

• FLAME Zone: Blank

• THERMOSTAT ON LCD Displays:

126834-01B 27

Astria.us.com

• MODE Zone: THERMO and ON are
displayed

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: SET TEMP is dis­played

• TIME/PROG Zone: Current day indicator
and current time is displayed

• FLAME Zone: A Flame Icon and fl ame
setting level number is displayed

Thermostat Disable Feature

• The Thermostat Mode (described above)
may be disabled for applications where a
thermostat is not allowed or undesirable.
When Thermostat Mode is Disabled:

• The Modes of operation will cycle be­tween MANUAL ON and MANUAL OFF
(omitting THERMO).

• Program Operation (described below) is
also disabled.

• The SET TEMP zone will be blank.

• The room temperature will still be mea­sured & displayed in the ROOM TEMP
Zone.

• The TIME/PROG zone will continue to
display the Clock and Day of week, but
none of the icons associated with Pro­gram Mode will be displayed.

• To disable or re-enable the Thermostat,
the transmitter must be in MANUAL
OFF Mode, then touch and hold the
SET TEMP Zone and the DOWN Button
simultaneously for 10- seconds. The
LCD screen will go blank except either
THERMO and OFF or THERMO and
ON will fl ash 3-times (0.5-seconds OFF,

0.5-seconds ON) to indicate the change
has been made.

DAY AND TIME DISPLAY

• The current day of week and time of
day will be continuously displayed in the
TIME/PROG Zone (except during Setup
operations).

• The day of week will be displayed as
one of the following: S, M, T, W, T, F, S

• The time of day will be in 12-hour AM,
12-hour PM format. Midnight will be
displayed as 12:00am.

• Day/Time Setup:

1. Press and hold the MODE Zone for 5
seconds to enter Day/Time Setup.

OPERATION

Continued

1. Touch the UP or DOWN Buttons to adjust
the day of week (press the MODE/SET
Button or wait for 15 seconds for adjust­ment to be accepted, then enter hour of
day adjustment).

2. Press the UP or DOWN Buttons to
adjust the hour of the day. The time will
advance in 1-hour increments; AM and
PM will change when the hour advances
to 12:00 midnight and 12:00 noon re­spectively (press the MODE/SET Button
or wait for 15 seconds for adjustment to
be accepted, then enter minute of hour
adjustment).

3. Press the UP or DOWN Buttons to ad­just the minute of the hour. The time will
advance in 1-minute increments (press
the MODE/SET Button or wait for 15
seconds and the transmitter will exit
Day/Time Setup and return to normal
operation).

4. LCD Displays – when in Day/Time
Setup:

• MODE Zone: Blank

• ROOM TEMP Zone: Blank

• SET TEMP Zone: Bank

• TIME/PROG Zone: Day of Week, or

Time of Day will Flash

• FLAME Zone: Blank

•

Program Operation

• Touch the TIME/PROG Zone to activate
or deactivate Program Operation. Touch­ing the MODE Zone or pressing the
MODE/SET Button will also deactivate
Program Operation. When Program Op­eration is deactivated, the transmitter will
return to MANUAL OFF Mode.

• Program Operation will cycle fi replace
ignition ON and OFF based on time set­tings (2 weekend periods and 2 weekday
periods) and thermostat settings. Press
the MODE/SET Button or wait for 15
seconds to advance to each subsequent
program setting.

• Pilot Method (same as Thermostat
Mode): Continuous/Standing Pilot
only (Intermittent Pilot Ignition (IPI)/
Spark-to-Pilot not allowed).

• Pilot fl ame will remain ON when Main
Flame Cycles ON and OFF.

• To enter Program Setup, touch and hold
the TIME/PROG Zone for 5 seconds.

• Program OFF LCD Displays:

• MODE Zone: OFF

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: Blank

• TIME/PROG Zone: Current day indica­tor, current time, and Program status
(P1- OFF or P2-OFF) is displayed

• FLAME Zone: Blank

• Program ON LCD Displays:

• MODE Zone: THERMO and either ON
or OFF is displayed

• ROOM TEMP Zone: Measured tempera­ture is displayed

• SET TEMP Zone: SET TEMP is dis­played

• TIME/PROG Zone: Current day indica­tor, current time, and Program status
(P1- ON or P2-ON) is displayed

• FLAME Zone:
 If Thermostat is ON, A Flame Icon and

fl ame setting level number is displayed.
 If Thermostat is OFF, display is blank.

Program Disable Feature

• The Program Mode (described above)
may be disabled for applications where
a program operation is not allowed or
undesirable. When Program Mode is
Disabled:

• The user will not be able to activate
Program Mode

• The user will not be able to enter
Program Setup or edit Program Mode
settings.

• The TIME/PROG zone will continue to
display the Clock and Day of week, but
none of the icons associated with Pro­gram Mode will be displayed.

• To disable or re-enable the Program
Mode, the transmitter must be in MAN­UAL OFF Mode, then touch and hold
the TIME/PROG Zone and the DOWN
Button simultaneously for 10-seconds.
The LCD screen will go blank except
either PROGRAM and OFF (OFF display
in MODE Zone) or PROGRAM and ON
(ON display in MODE Zone) will fl ash
3-times (0.5-seconds OFF, 0.5-seconds

Astria.us.com

126834-01B28

OPERATION

Continued

• ON) to indicate the change has been
made.

Flame-A (or Main) Adjustment

• Transmits a fl ame height setting com-
mand to the control module to adjust the
Flame-A height.

• Available settings are 1-3 with a factory
default of 3. Refer to the THERMOSTAT
Mode section for additional details on
flame modulation in THERMOSTAT
mode.

• While in MANUAL ON, THERMOSTAT
ON, or PROGRAM ON modes, touch
the FLAME Zone to enter Flame-A Ad­justment, then press the UP or DOWN
buttons to raise and lower the fl ame;
press the MODE/SET Button or wait for
15 seconds to accept the new setting.

• LCD Display: When setting the Flame-A
height, the Flame-A icon, and Flame-A
setting number will fl ash in the FLAME
Zone.

Child-Lock Operation

• Child-Lock operation prevents any user
input to the transmitter. No mode of op­eration or feature may be adjusted when
Child-Lock is activated. All automatic
functions (thermostat, program, etc.) will
continue normally.

• To activate or deactivate the Child-Lock
feature, press and hold the MODE/SET
and DOWN Buttons simultaneously for
5 seconds.

• LCD Displays:

• When activated, the LOCK icon will ap­pear in the MODE Zone.

• If any touch-zone or button is pressed
when activated, the LCD backlight will
illuminate and the LOCK icon will fl ash
for 5 seconds in the MODE Zone.

Room Temperature Limit

• The Room Temperature Limit Shut­down feature will operate in MANUAL
ON, THERMOSTAT ON mode, and
PROGRAM ON modes. If the room tem­perature reaches 95 deg. F or greater,
the transmitter will automatically change
to MANUAL OFF mode and send a
MANUAL OFF command to the control
module. If the user turns the control back
ON and the room temperature is still

126834-01B 29

Astria.us.com

• still 95F or greater, the transmitter will
switch to back manual OFF and send
another OFF command the next time
the transmitter reads & updates the room
temperature (2-minute update interval).

PAIRING

The remote and receiver are paired at the
factory but in case they do not communicate
after proving the batteries are fresh, re­pairing may be necessary. Follow the steps
below to re-pair the remote to the receiver.

It is helpful to have a fl ashlight so you can
see the connections as described below.
Before proceeding, locate the S1 but­ton on the receiver shown in the figure
below. You will need to access this button
during the re-pairing procedure and only
have 20 seconds to press and release it.

To enter pairing mode press and hold the
MODE/SET Button for 10-seconds.

• Transmitter will transmit a pairing sig­nal for 20-seconds, then automatically
exit pairing mode and return to normal
operation.

• LCD Displays – When pairing mode is
activated:

1. MODE Zone: Blank

2. ROOM TEMP Zone: The letters “On”

will fl ash.

3. SET TEMP Zone: The letter “P” is

displayed

4. TIME/PROG Zone: Blank

5. FLAME Zone: Blank

Receiver Operation NOTE: Once transmitter

is in pairing mode, press the yellow or black
pairing button on the receiver.

S1 Button

Connect Battery Plug Here

Figure 17 - Control Module

OPERATION

Continued

TOUCH PAD OPERATION

This touch control has only 3 buttons for con­trolling manually the fl ame of the appliance

(see Figure 59).

The touch pad has:

1. Led display

2. ON/OFF button

3. UP button

4. DOWN button
With this control it is possible to turn on the

fi re, turn off the fi re and control the fl ame level.

LED Display

ON/OFF Button

ON

OFF

UP Button

DOWN Button

SWITCHING OFF

To switch off the fi re, the ON/OFF button
should be pressed. After the system has emit­ted a beep, the fi re switches off..

WARNING: Do not convert
heater to use different fuel type.
Only use heater with fuel type
specifi ed.

Thermocouple

Figure 58 - Pilot (Natural)

Igniter Electrode

Pilot Burner

Figure 57 - Touch Pad Control

NOTE: The touch pad includes a red LED

display light. If the LED remains on, the black
plug is connected upside down. Unplug, turn
over, and reconnect.

SWITCHING ON

To turn the system on just press the ON/OFF
button. The system will emit a beep and begin
the ignition process, which can take about
20 seconds. Once the start up process is
complete, the pilot fl ame is lit.

REGULATING THE FLAME LEVEL.

1. To increase the fl ame level, press the
up button (
the LED indicate that the system has
accepted the order, and the fl ame will

increase instantly (see Figure 59).

2. To decrease the fl ame level, press the
down button (
the LED indicate that the system has
accepted the order, and the fl ame will

decrease instantly (see Figure 59).

). A beep and a fl ash of

). A beep and a fl ash of

INSPECTING BURNERS

Check pilot fl ame pattern and burner fl ame
patterns often.

PILOT FLAME PATTERN

Figure 59, Page 31 shows a correct pilot

fl ame pattern. Figure 60, Page 31 shows an

incorrect pilot fl ame pattern. The incorrect pilot
fl ame is not touching the thermocouple. This
will cause the thermocouple to cool. When the
thermocouple cools, the heater will shut down.

If pilot fl ame pattern is incorrect, as shown in

Figure 60, Page 31.

• turn heater off (see T o Turn Off Gas to Ap-
pliance, Page 24

• see Troubleshooting, Page 34

NOTE: The pilot fl ame on natural gas units will
have a slight curve, but fl ame should be blue
and have no yellow or orange color.

Astria.us.com

126834-01B30

INSPECTING BURNERS

Continued

Thermocouple

Figure 59 - Correct Pilot Flame Pattern

(Your pilot may vary from pilots shown)

Thermocouple

Figure 60 - Incorrect Pilot Flame Pattern

(Your pilot may vary from pilots shown)

Pilot Burner

Pilot Burner

BURNER FLAME PATTERN

Figure 61, shows correct burner fl ame pat-
tern. Figure 62, shows incorrect burner fl ame

pattern.

Bright yellow rear

Middle burner
fl ame should
be blue with the
ramp/blue with
the ramp/log
glowing orange/
red

Figure 61 - Correct Burner Flame Pattern

Yellow tipping
on ember
burner

burner fl ame; fl ame
will be blue next to
burner

Dark orange rear
burner fl ame

Small blue
fl ame on ember
burner with no
yellow tipping

Yellow or
dark orange
middle
burner fl ame

WARNING: If incorrect
burner fl ame occurs, your heater
could produce increased levels
of carbon monoxide.

NOTICE: Do not mistake or­ange fl ames with yellow tipping.
Dirt or other fi ne particles are
burned by heater , causing brief
patches of orange fl ame.

If front burner fl ame pattern is incorrect, as

shown in Figure 62.

• turn heater off (see To Turn Off Gas to Ap-

pliance, Page 24).

• see Troubleshooting, Page 34

Figure 62 - Incorrect Burner Flame

Pattern

CLEANING AND

MAINTENANCE

WARNING: Turn off heater

and let cool before cleaning.

CAUTION: You must keep con­trol areas, burners and circulating
air passageways of heater clean.
Inspect these areas of heater
before each use. Have heater
inspected yearly by a qualifi ed
service person. Heater may need
more frequent cleaning due to
excessive lint from carpeting, pet
hair , bedding material, etc.

WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result
in sooting and property damage.

126834-01B 31

Astria.us.com

CLEANING AND MAINTENANCE

Continued

BURNER ORIFICE HOLDER AND
PILOT AIR INLET HOLE

The primary air inlet holes allow the proper
amount of air to mix with the gas. This pro­vides a clean burning fl ame. Keep these holes
clear of dust, dirt, lint and pet hair. Clean these
air inlet holes prior to each heating season.
Blocked air holes will create soot. We rec­ommend that you clean the unit every three
months during operation and have heater
inspected yearly by a qualifi ed service person.

We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSI.
Your local computer store, hardware store or
home center may carry compressed air in a
can. If using compressed air in a can, please
follow the directions on the can. If you don’t
follow directions on the can, you could dam­age the pilot assembly.

1. Shut off unit, including pilot. Allow unit to
cool for at least thirty minutes.

2. Inspect burner, pilot and primary air inlet
holes on orifi ce holder for dust and dirt

(see Figure 63).

3. Blow air through the ports/slots and holes
in the burner.

4. Check orifi ce holder located at the end of
the burner tube again. Remove any large
particles of dust, dirt, lint or pet hair with
a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the
orifi ce holder.

6. In case any large clumps of dust have now
been pushed into the burner repeat steps
3 and 4.

Clean pilot assembly also. A yellow tip on the
pilot fl ame indicates dust and dirt in the pilot
assembly. There is a small pilot air inlet hole
about 2" from where the pilot fl ame comes out

of the pilot assembly (see Figure 64). With

the unit off, lightly blow air through the air inlet
hole. You may blow through a drinking straw
if compressed air is not available.

Pilot Air
Inlet Hole

Pilot Assembly

Figure 64 - Pilot Inlet Air Hole (Your pilot

may vary from pilot shown)

Orifi ce Holder

Ports/Slots

Burner
Tube

Primary Air
Inlet Holes

Figure 63 - Orifi ce Holder On Outlet

Burner Tube

LOGS

• If you remove logs for cleaning, refer to In-

stalling Logs, Page 17, to properly replace

logs.

• Replace log(s) if broken or chipped (dime-

sized or larger).

MAIN BURNER

Periodically inspect all burner fl ame holes with
the heater running. All slotted burner fl ame
holes should be open with yellow fl ame pres-
ent. All round burner fl ame holes should be
open with a small blue fl ame present. Some
burner fl ame holes may become blocked by
debris or rust, with no fl ame present. If so,
turn off heater and let cool. Remove blockage,
blocked burner fl ame holes will create soot.

Astria.us.com

126834-01B32

WIRING DIAGRAM

REMOTE CONTROL

CONTROL MODULE

POWER SUPPLY BOX

ON THERMO OFF

u

Cont.

ROOM

Pilot

°

SET

S M T W T F S

PROGRAM

P1

AM

:

PM

P1

A

MODE/SET

°

P2
P2

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring er-

rors can cause improper and dangerous operation. Verify proper operation after servicing.

SPECIFICATIONS

BLAZE&GLOW18EP

• Rating (Variable): 24,000/30,000 Btu/Hr

• Type Gas: Propane/LP

• Ignition: Electronic

• Manifold Pressure: 8" W.C.

• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.

BLAZE&GLOW18EN

• Rating (Variable): 21,000/30,000 Btu/Hr

• Type Gas: Natural

• Ignition: Electronic

• Manifold Pressure: 4.5" W.C.

• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.

*For purpose of input adjustment

BLAZE&GLOW24EP

• Rating (Variable): 30,000/39,000 Btu/Hr

• Type Gas: Propane/LP

• Ignition: Electronic

• Manifold Pressure: 8" W.C.

• Inlet Gas Pressure (in. of water):

Max - 14" W.C., Min* - 11" W.C.

BLAZE&GLOW24EN

• Rating (Variable): 26,000/39,000 Btu/Hr

• Type Gas: Natural

• Ignition: Electronic

• Manifold Pressure: 4.5" W.C.

• Inlet Gas Pressure (in. of water):

Max - 10.5" W.C., Min* - 5" W.C.

126834-01B 33

Astria.us.com

TROUBLESHOOTING

W ARNING: Turn off heater and let cool before servicing. Only a

qualifi ed service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean

ODS/pilot. This can damage ODS/pilot unit.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Either the remote or touch pad but­tons are pressed to start the burner
ignition sequence and there is no
function or response.

1. Missing or weak batteries at
power supply box or remote.
Control module may beep 10
times or may not beep at all. LCD
display may show "BATTERY
ERROR".

2. Unplugged power supply (bat­tery) box

3. Touch pad not plugged in to
module or plugged in incorrectly

4. Control valve wiring harness
not plugged in or not in proper
position

5. Remote not communicating with
control module

1. Check batteries and replace if
needed. (Batteries in the power
supply box can be tested with a
multimeter at the two connec­tions at the back of the battery
housing where the red and black
wires are connected. Set the
multimeter to DC voltage, initi­ate the ignition sequence, and
observe the voltage while the
system is lighting (under load).
The system will not function
under 3.8 volts and batteries
should be replaced if the voltage
is under 4.0 volts).

2. Plug power supply box to module
see Page 16.

3. Plug touch pad in module see
Page 16, Figure 19. Check to
see it is positioned as shown.

4. Check to see that the control
valve wiring harness' blue con­nector is plugged in to the mod­ule. Check to see that it is aligned
with the mating pins. If any pins
are visible, then the connector is
not in the correct position. If this
is the case, disconnect, align,
and reconnect to the module.

5. (The remote communicates with
the module periodically. It doesn't
communicate with the module
continuously to conserve battery
power).

Astria.us.com

126834-01B34

TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Either the remote or touch pad but­tons are pressed to start the burner
ignition sequence and there is no

function or response. (Continued

from Page 36).

6. LED is blinking 6. This indicates the battery power
is low. Replace the batteries in
the power supply box.

7. Igniter cable is not connected 7. Check the igniter connection at
both the control module and the
ods pilot. Connect if loose.

8. Igniter cable pinched or wet 8. Free igniter cable if pinched by
any metal or tubing. Keep igniter
cable dry.

9. Broken Igniter cable. 9. Replace wire harness including
igniter cable.

10. Igniter electrode positioned

wrong.

11. Igniter electrode broken. 11. Replace ods pilot assembly.

12. Control module sounds 2 cycles

of 3 beeps; LCD display may
show ROM ERROR

13. Control module sounds 2 cycles

of 5 beeps; LCD display may
show SUPPORT ERROR

14. Bad reception from remote 14. Change batteries in remote.

15. If LED on touch pad is continu-

ously on, the cable is connected
the wrong way.

16. The control module sounds 2

cycles of 5 beeps. The wiring
assembly from the control valve
is disconnected or broken.

10. Replace ods pilot assembly.

12. Replace control module

13. Ground cable from control valve
wiring harness is not grounding
properly. Reposition spade ter­minal so that it makes contact
with burner chassis metal or
valve body.

Check reception of signal from
a shorter distance. If still not
working, try changing the chan­nel in the confi guration menu.
If this does not fi x the problem,

reset the channel (see Page 26
Channel Selection) and follow

the instructions in Pairing on
Page 29. Replace remote and
control module as a fi nal action.

15. Disconnect the touch pad be­tween the long and short cables,
turn the short cable with the
touch pad over and reconnect.

16. Connect the wiring harness at
the control module. Replace
the valve assembly if all other
cause/remedies fail to correct
his problem.

126834-01B 35

Astria.us.com

TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

When igniter button is pressed on the
remote or touch pad, the pilot sparks
but there is no ignition.

1. Gas supply turned off or
equipment shutoff valve
closed

2. Air in gas lines. 2. Continue turning the burner system

3. Thermocouple circuit be­tween the control valve and
the control module is open.

4. No gas to the ODS pilot 4. While the pilot is sparking, check

5. Depleted gas supply (pro­pane/LP only)

6. Valve cable is disconnected
or broken.

7. ODS pilot is clogged 7. Clean ods pilot (see Cleaning and

8. Gas regulator setting is not
correct

1. Turn on gas supply or open equip­ment shutoff valve.

ON and OFF. Repeat igniting opera­tion until air is removed. On fi rst time
ignitions, air in the lines is common
and it is not uncommon to repeat
the ignition sequence 10 to 15 times
before enough gas is at the ods pilot
for it to light.

3. Check the thermocouple connection
at the control valve and also at the
control module. The thermocouple
connection at the control valve should
be hand tight plus 1/4 to 1/2 turn.
You should not be able to loosen the
thermocouple at the control valve with
your hand. Check the thermocouple
terminal connection at the control
module. If it is loose, remove it with
needle nose pliers, using the pliers,
slightly close the terminal's opening
and reinstall on to the control module.

for gas fl ow at the ods pilot. If fl ow
is present, try to light the pilot with a
long reach lighter. If it will not light but
the fl ame is disturbed, air is in the line.
Cycle through the ignition sequence
to clear the line of air until gas is pres­ent. If no fl ow is present at the gas
valve, check to see all shut off valves
are open. Verify proper pressure
is supplied to the valve. Excessive
pressure can lock out the appliance's
regulator. Also check to see that the
wiring harness from the control valve
is properly connected at the control
module. The wiring harness connec­tion housing can be identifi ed by it's
blue connector housing.

5. Contact local propane/LP gas com­pany.

6. Connect valve cable correctly

Maintenance , Page 31) or replace

ods pilot assembly.

8. Replace gas regulator

Astria.us.com

126834-01B36

TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

ODS pilot lights but pilot fl ame goes
out before burners light.

Burner system lights from remote
but not from touch pad

Burner system does not ignite the
burner while the remote is in the
program mode.

Burner system shuts off after operat­ing 6 seconds then sounds 5 beeps.

Low battery power in remote. 1. Batteries are weak. LOW BAT-

1. Equipment shutoff valve not fully
open

2. Missing or weak batteries at
power supply box or remote.

3. Thermocouple circuit between
the ods pilot and control module
is loose or damaged.

4. Pilot flame not touching ther­mocouple, which allows ther­mocouple to cool, causing pilot
fl ame to go out. This problem
could be caused by one or both
of the following:
A) Low gas pressure or
B)Dirty or partially clogged ODS
pilot.

5. Thermocouple damaged 5. Replace ods pilot assembly.

6. Control valve damaged. 6. Replace control valve

1. Touch pad cable disconnected
or broken

2. Defective touch pad 2. Replace touch pad

1. Program mode does not work if
soft start is deactivated.

1. Short in touch pad wiring. 1. Replace touch pad and wiring

TERY is shown in remote dis­play.

1. Fully open equipment shutoff
valve.

2. Check batteries and replace if
needed. (Batteries in the power
supply box can be tested with a
multimeter at the two connec­tions at the back of the battery
housing where the red and black
wires are connected. Set the
multimeter to DC voltage, initi­ate the ignition sequence, and
observe the voltage while the
system is lighting (under load).
The system will not function
under 3.8 volts and batteries
should be replaced if the voltage
is under 4.0 volts.).

3. Check thermocouple terminal
connection at the control module.
If it is loose, remove it with needle
nose pliers, using the pliers,
slightly close the terminal's open­ing and reinstall on to the control
module.

4. A) Contact local natural or pro­pane/LP gas company.

B) Clean ODS pilot (see Clean-
ing and Maintenance , Page 31)

or replace ODS pilot assembly.

1. Connect or replace touch pad
and cable.

1. Activate soft start in the remote.

harness.

1. Replace batteries in remote.

126834-01B 37

Astria.us.com

TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Burner system shuts off. Control
module sounds 2 cycles of 3 beeps.

Burner system shuts off. Control
module sounds 2 cycles of 3 beeps.

Burner system shuts off. Control
module sounds 20 beeps.

1. Faulty control module 1. Replace control module.

1. Remote and control module not
communicating properly

2. Faulty control module 2. Replace control module

1. Loss of communication between
control module and remote after
18 minutes.

1. Follow Pairing instructions on

Page 29 to re-pair remote to
control module.

1. Either the remote is too far from
the burner system or the remote
needs new batteries. The remote
should work within 20 feet of the
burner system. If it does not, re­place the batteries in the remote
and battery supply box.

Burner system shuts off. Control
module sounds 1 long beep.

Burner systems shuts off. 1. The SAFETY temperature set-

Burner system lights or shuts off
without touching the remote.

1. Control module is too hot 1. Check to see the fi replace size

ting in the remote has shut the
burner system off.

1. More than one burner system
is present and operating on the
same frequency.

meets the minimum require­ments. Call technical service.

1. The remote includes a shut off
that is preset at 40C (104F). If the
remote is placed in a location that
is at or above this temperature it
will shut the burner system off.
Placing the remote on a mantel
may result in this problem. If it
occurs, relocate the remote to a
cooler location.

1. Follow Pairing instructions on
Page 29 to re-pair remote to
control module.

Astria.us.com

126834-01B38

TROUBLESHOOTING

Continued

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Burners do not light after ODS/
pilot is lit

Delayed ignition of one or both
burners

Burner backfi ring during combustion 1. Burner orifi ce is clogged or dam-

Yellow fl ame in middle burner during
burner combustion

Slight smoke or odor during initial
operation

Heater produces a whistling noise
when burners are lit

White powder residue forming within
burner box or on adjacent walls or
furniture

Moisture/condensation noticed on
windows

Heater produces a clicking/ticking
noise just after burners are lit or
shut off

1. Inlet gas pressure is too low 1. Contact local natural or propane/
LP gas company

2. Burner orifi ce(s) clogged

3. Mislocated crossover tube 3. Contact qualifi ed service person

1. Manifold pressure is too low 1. Contact local natural or propane/

2. Burner orifi ce(s) clogged

3. Mislocated crossover tube 3. Contact qualifi ed service person

aged

2. Damaged burner 2. Replace damaged burner

3. Gas regulator defective 3. Replace gas regulator

1. Not enough air

2. Gas regulator defective 2. Replace gas regulator

1. Residues from manufacturing

processes and logs curing

1. Set the unit to HI by using the

remote when burners are cold

2. Air in gas line 2. Operate burners until air is

3. Air passageways on heater

blocked

4. Dirty or partially clogged burner

orifi ce(s)

1. When heated, vapors from furni-

ture polish, wax, carpet cleaners,
etc. may turn into white powder
residue

1. Not enough combustion/ventila-

tion air

1. Metal expanding while heating

or contracting while cooling

2. Clean burner(s) (see Cleaning
and Maintenance, Page 31) or

replace burner orifi ce(s)

LP gas company

2. Clean burner(s) (see Cleaning
and Maintenance, Page 31) or

replace burner orifi ce(s)

1. Clean burner (see Cleaning
and Maintenance, Page 31)) or

replace burner orifi ce

1. Check burner(s) for dirt and debris.

If found, clean burner(s) (see

Cleaning and Maintenance,
Page 31)

1. Problem will stop after a few
hours of operation

1. Set the unit to LO by using the
remote and let warm up for a
minute

removed from line. Have gas
line checked by local natural or
propane/LP gas company

3. Observe minimum installation

clearances (see Pages 10

through 12)

4. Clean burners (see Cleaning
and Maintenance, Page 31) or

replace burner orifi ce(s)

1. Turn heater off when using furni­ture polish, wax, carpet cleaners
or similar products

1. Refer to Air for Combustion and
Ventilation requirements (Page 6)

1. This is normal with most heaters.
If noise is excessive, contact
qualifi ed service person

126834-01B 39

Astria.us.com

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your
building.

• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fi re department.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-

plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors. These odors will
disappear over time.

OBSERVED PROBLEM POSSIBLE CAUSE REMEDY

Heater produces unwanted odors 1. Heater burning vapors from

paint, hair spray, glues, cleaners,
chemicals, new carpet, etc. (See

IMPORTANT statement above)

2. Low fuel supply (propane/LP
only)

3. Gas leak. See Warning state-

ment at top of page

Heater shuts off in use (ODS
operates)

Gas odor even when control knob
is in OFF position

Gas odor during combustion 1. Foreign matter between control

Log set cycles to pilot, but room tem­perature drops to a lower than ideal
level before log set comes back on

1. Not enough fresh air is available 1. Open window and/or door for

2. Low line pressure 2. Contact local natural or propane/

3. ODS/pilot is partially clogged

1. Gas leak. See Warning state-

ment at top of page

2. Control valve or gas control
defective

valve and burner

2. Gas leak. See Warning state-

ment at top of page

1. Optional Hand-held remote
control is too close to heater

1. Open window to ventilate room.
Stop using odor causing prod­ucts while heater is running

2. Refi ll supply tank (propane/LP
only)

3. Locate and correct all leaks (see

Checking Gas Connections,
Page 15)

ventilation

LP gas company

3. Clean ODS/pilot (see Cleaning

and Maintenance, Page 31)

1. Locate and correct all leaks (see
Checking Gas Connections,
Page 15)

2. Replace control valve or gas
control

1. Take apart gas tubing and re­move foreign matter

2. Locate and correct all leaks (see

Checking Gas Connections,
Page 15)

1. Move hand-held remote control
unit farther away from the heater

Astria.us.com

126834-01B40

REPLACEMENT PARTS

See Pages 44-49 for a complete replacement parts
list. Use only parts supplied from the manufacturer.

Normally, all parts should be ordered through your
IHP distributor or dealer. Parts will be shipped at
prevailing prices at time of order.

NEVER USE SUBSTITUTE MATERIALS. USE OF
NON-APPROVED PARTS CAN RESULT IN POOR
PERFORMANCE AND SAFETY HAZARDS.

When ordering repair parts, always give the follow­ing information:

1. The model number of the appliance.

2. The serial number of the appliance.

3. The part number.

4. The description of the part.

5. The quantity required.

6. The installation date of the appliance.
If you encounter any problems or have any ques­tions concerning the installation or application of
this appliance, please contact your dealer.

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• appliance will not produce specifi ed heat

• propane/LP gas supply may be low
You may feel your gas pressure is too low. If

so, contact your local propane/LP or natural
gas supplier.

ACCESSORIES

Purchase these appliance accessories from
your local dealer. If they can not supply these
accessories, contact IHP at Astria.us.com for
referral information. You can also write to
the address listed on the back page of this
manual.

Only kits supplied by IHP shall be used in
the installation of this appliance. Use of
non-approved accessory/part kit(s) can
result in poor performance and safety
hazards.

TECHNICAL SERVICE

You may have further questions about instal­lation, operation, or troubleshooting. Please
contact your IHP dealer for any questions or
concerns. When contacting your dealer please
have your model and serial numbers of your
appliance ready. You can also visit our web site
at Astria.us.com.

EMBER KITS
Platinum Embers

Cat. No J6207
VENT-FREE FIREBOXES

Available in 32", 36" and 42" models.

Glowing Embers
(rockwool)
Cat. No J6208

FLOOR MEDIA KIT

Cat. No. F1762, Model FM100
For all models. Includes volcanic stone,

burner embers, and burner cinders

FIREPLACE HOOD, BLACK

Cat. No. F1764, Model GA6050
For all models. Helps defl ect heat away from

mantel or wall above fi replace. Fits openings
28" to 48" wide.

126834-01B 41

Astria.us.com

VOLCANIC STONE

Cat. No. 80L42, Model FDVS
For all models. Order when additional volca-

nic stone is desired.

ACCESSORIES

Continued

LOG SCRAPS / FLOOR MEDIA KIT-1

Cat. No. F0250, Model VTA-LS5-1

LOG SCRAPS / FLOOR MEDIA KIT-2

Cat. No. F0251, Model VTA-LS5-2

Astria.us.com

126834-01B42

ACCESSORIES

Continued

GAS APPLIANCE INSTALLATION KIT

Cat. No. F0249, Model CIKA

DECORATIVE ASH BED / CONTROL
COVER KIT (SIX PACK)

Cat. No. F1759, Model CDABKA-6

DECORATIVE ASH BED / CONTROL
COVER KIT

Cat. No. F0246, Model CDABKA

126834-01B 43

Astria.us.com

PARTS

REMOTE ELECTRONIC CONTROL MODELS

BLAZE&GLOW18EN, BLAZE&GLOW18EP, BLAZE&GLOW24EN, BLAZE&GLOW24EP

15

14

28

18

13

22

20

19

16

17

21

27

3

6

7

4

8

9

5

1

2

WARNING: Failure to

position the parts in accor-

11

CAT. NO. MODEL

F0124 Blaze&Glow18EN
F0128 Blaze&Glow18EP
F0132 Blaze&Glow24EN
F0137 Blaze&Glow24EP

dance with these diagrams
or failure to use only parts
specifi cally approved with
this heater may result
in property damage or
personal injury.

30

29

11

10

12

23

24

25

26

KEY

NO. CAT. NO. DESCRIPTION

J5519 Flex Tube • • • • 1
J3658 Warning Plate • • • • 1

125782-01 Lighting Instruction Plate • • • • 1

J3664 Caution Decal • • • • 1
J3689 Hardware Kit • • • • 1
J3692 Volcanic Stone • • • • 1
J6504 Left Ember Chunk #1 • • 1
J6505 Middle Ember Chunk #2 • • 1
J6506 Right Ember Chunk #3 • • 1
J6207 Platinum Embers • • • • 1
J6208 Glowing Embers (rockwool) • • • • 1
J7675 Control, Remote Skytech • • • • 1
J5535 Bracket, Left Log Support • • 1
J6490 Bracket, Right Log Support • • 1
J6584 Harness, Pilot Igniter • • • • 1
J6586 Screw, Min. Rate • 1
F3341 Screw, Min. Rate • 1
F3342 Screw, Min. Rate • 1
J6587 Screw, Min. Rate • 1
J6580 Supply, Battery Power • • • • 1
J6674 Touch Pad Manual Control • • • • 1
J6675 Touch Pad Wire Harness • • • • 1

** Not a fi eld replaceable part.

PARTS AVAILABLE NOT SHOWN

Blaze&Glow18EN Blaze&Glow18EP Blaze&Glow24EN Blaze&Glow24EP QTY.

Astria.us.com

126834-01B44

PARTS

This list contains replaceable parts used in your heater. When ordering parts, follow the in-

structions listed under Replacement Parts on Page 41 of this manual.

KEY

NO. CAT. NO. DESCRIPTION

1 J6685 Electronic Valve Kit • • 1

J6688 Electronic Valve Kit • • 1
2 F3184 Bracket, Valve • • • 1
3 J8075 Fitting, Tube .375 - .125 NPTF • • • • 1
4 J6599 Tube, Orifi ce to Valve • • 2
5 J6598 Tube, Regulator to Valve • • • • 1
6 J3562 Connector, Male 3/8 NPTF • • • • 1
7 J3653 Regulator, Gas LP. • • 1

F3136 Regulator, Gas NG. • • • 1
8 J4886 Shutter, Air • • • • 1
9 J5416 Tube, Venturi • • • • 1

10 J5456 Gasket, Burner • • • • 1

11 J6397 Bracket, Pan Burner Support • • • • 2

12 J6398 Assy, Pan Burner BGE2436 • • 1

J6399 Assy, Pan Burner BGE18 • • 1

13 J3619 Orifi ce, (0.038) #62 PAN • • 1

F2929 Orifi ce, (0.0520) #55 • 1

J8079 Orifi ce, (0.028) #70 (PAN) • 1

14 J6127 Orifi ce, Holder 90° Elbow
16 J6143 Shield, Air • • 1
17 J3634 Tube, Pilot ••••1
18 J6582 Pilot, Electric (NG) • • 1

J6583 Pilot, Electric (LP) • • 1

19 F3142 Bracket, Pilot • 1

F2938 Bracket, Pilot • • 1

F2939 Bracket, Pilot • 1

20 RP125489-01 Shield, Air 18'' BGE • • 1

RP125489-02 Shield, Air 24/30/36'' BGE • • 1

21 J4818 Burner 18'' Ramp Front • • 1

J4819 Burner 24/30'' Ramp Front • • 1

22 J4820 Burner 18'' Ramp Rear • • 1

J4821 Burner 24/30'' Ramp Rear • •

23 J4038 Plate, Gas (NG only) • • 1
24 J5665 Bracket, Air Shield • 1
25 J3675 Injector (.0453) Rear Burner • 1

J3676 Injector (.067) Rear Burner • 1

J3677 Injector (.0595)) Rear Burner • 1

F3137 Injector (.042) Rear Burner • 1

26 F3185 Tube, Inlet • • 1
27 J3671 Injector (.0750) Middle Burner • 1

J3672 Injector (.053) Middle Burner • 1
J3679 Injector (.047) Middle Burner • 1

F2933 Injector (.085) Middle Burner • 1

28 K2014 Control Module Heat Shield ••••1
29 J5918 Aluminum Spacers ••••2
30 J6508 Pilot Shield • • 1

Blaze&Glow18EN Blaze&Glow18EP Blaze&Glow24EN Blaze&Glow24EP QTY.

••••

1

126834-01B 45

Astria.us.com

PARTS

1

2

3

4

5

6

LOG MODELS
AndesMtn18, AndesMtn24, AndesMtn30 (Andes Mountain™)

This list contains replaceable parts used in your heater. When ordering parts, follow the in-

structions listed under Replacement Parts on Page 41 of this manual.

CATALOG NUMBER

KEY

NO.

AndesMtn18 AndesMtn24 AndesMtn30

DESCRIPTION QTY

1 J5708 J5714 J5720 Front Right Log 1
2 J5707 J5713 J5719 Front Left Log 1
3 J5705 J6554 J6554 Middle Right Log 1
4 J5706 J5712 J5718 Middle Left Log 1
5 J5704 J5716 J5716 Bottom Log (Remote) 1
6 J5709 J5715 J5721 Rear Log 1

Astria.us.com

126834-01B46

PARTS

LOG MODELS
AndesMtn36 (Andes Mountain™)

This list contains replaceable parts used in your heater. When ordering parts, follow the in-

structions listed under Replacement Parts on Page 41 of this manual.

3

4

1

7

9

5

10

8

6

2

CATALOG NUMBER

KEY

NO.

DESCRIPTION QTYAndesMtn36

1 J5716 Bottom Log 1
2 J6554 Middle Right Log 1
3 J5718 Middle Left Log 1
4 J5722 Front Left Log 1
5 J5723 Front Right Log 1
6 J5724 Back Log 1
7 J5725 Left Small Front Log 1
8 J5726 Right Small Front Log 1
9 J5727 Left Control Cover Log 1

10 J5728 Right Control Cover Log 1

126834-01B 47

Astria.us.com

PARTS

LOG MODELS
RedWoodM18, RedWoodM24, RedWoodM30 (Red Wood Mountain™)

This list contains replaceable parts used in your heater. When ordering parts, follow the in-

structions listed under Replacement Parts on Page 41 of this manual.

7

3

4

6

5

2

1

8

RedWoodM18 RedWoodM24 RedWoodM30

KEY

No.

CAT.

No.

1 J6188 D-013 J6177 D-002 J6183 D-008 Front Right Log 1
2 J6187 D-012 J6176 D-001 J6182 D-007 Front Left Log 1
3 J6190 D-015 J6179 D-005 J6185 D-010 Middle Right Log 1
4 J6191 D-016 J6180 D-004 J6186 D-011 Middle Left Log 1
5 J6192 NONE J6193 NONE J6193 NONE Ramp Log 1
6 J6189 D-014 J6178 D-003 J6184 D-009 Rear Log 1
7 J6181 D-006 J6181 D-006 J6181 D-006 Top Log 1
8 J5669 NONE J5669 NONE J5669 NONE Log Switch 1

LOG ID

No.

CAT.

No.

LOG ID

No.

CAT.

No.

LOG ID

No.

DESCRIPTION QTY

Astria.us.com

126834-01B48

PARTS

LOG MODELS
BisonMtn18, BisonMtn24, BisonMtn30 (Bison Mountain™)

This list contains replaceable parts used in your heater. When ordering parts, follow the in-

structions listed under Replacement Parts on Page 41 of this manual.

10

12

9

11

8

1

6

7

2

3

13

4

5

BisonMtn18 BisonMtn24 BisonMtn30

KEY

No.

1 J6631 NONE J6641 NONE J6641 NONE Log, Ramp 1
2 J6632 D-064 J6642 D-057 J6652 D-038 Log, Left Front 1
3 J6633 D-065 J6643 D-058 J6653 D-039 Log, Right Front 1
4 J6634 D-073 J6644 D-048 J6644 D-048 Log, Left Front Ember Bed 1
5 J6635 D-072 J6645 D-047 J6645 D-047 Log, Right Front Ember Bed 1
6 F2943 D-066 J6646 D-040 J6646 D-040 Log, Left Middle 1
7 F2944 D-067 K2008 D-041 K2008 D-041 Log, Right Middle 1
8 J6636 D-068 J6647 D-042 J6647 D-042 Log, Rear Middle 1
9 J7518 D-069 J6648 D-043 J6648 D-043 Log, Rear 1

10 J6637 D-046 J6637 D-046 J6637 D-046 Log, Left Top 1

11 J6638 D-070 J6650 D-044 J6650 D-044 Log, Middle Crossover 1

12 J6639 D-071 J6651 D-045 J6651 D-045 Log, Top Rear 1
13 J5669 NONE J5669 NONE J5669 NONE Log, LBG-BM Switch 1

126834-01B 49

CAT.

No.

LOG ID

No.

CAT.

No.

LOG ID

No.

Astria.us.com

CAT.

No.

LOG ID

No. DESCRIPTION QTY

BLAZE & GLOW™ LOG SETS

Cat. No. Model Description

F0141 BisonMtn18 18" Bison Mountain™ Log Set Refractory

F0142 BisonMtn24 24" Bison Mountain Log Set Refractory

F0143 BisonMtn30 30" Bison Mountain Log Set Refractory

F0144 AndesMtn18 18" Andes Mountain™ Log Set Fiber

F0145 AndesMtn24 24" Andes Mountain Log Set Fiber

F0146 AndesMtn30 30" Andes Mountain Log Set Fiber

F0147 AndesMtn36 36" Andes Mountain Log Set Fiber

F0148 RedWoodM18 18" Red Wood Mountain™ Log Set Refractory

F0149 RedWoodM24 24" Red Wood Mountain Log Set Refractory

F0150 RedWoodM30 30" Red Wood Mountain Log Set Refractory

Astria.us.com

126834-01B50

Innovative Hearth Products

®

Astria

Brand Gas Log Set & Outdoor Gas Fire Pit

Limited Three Year Warranty

THE WARRANTY

Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Astria® brand Gas Log Set or Outdoor Gas Fire Pit ("Product") to be free from defects in
materials and workmanship at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured
by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original instal­lation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase
price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing
or replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of fi rst occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of
product shipment from IHP, regardless of the installation or occupancy date.

EXCLUSIONS AND LIMITATIONS

This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:

Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.

Parts not otherwise listed carry a 90 day warranty from the date of installation.

Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.

IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fi re, fl ood or acts of God; (b) damages caused by abuse, negligence, misuse, or
unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either
natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures
and could result in a fi re hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product;
(d) damages, repairs or ineffi ciency resulting from faulty installation or application of the Product.

This Limited Three Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are
not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.

LIMITATION ON LIABILITY

It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specifi ed herein.

In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after
replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fi tness for a particular
use or purpose, and there is no implied condition of fi tness for a particular use or purpose.

IHP makes no expressed warranties except as stated in this Limited Three Year Warranty. The duration of any implied warranty is limited to the duration of this expressed
warranty.

No one is authorized to change this Limited Three Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of
this Limited Three Year Warranty are in addition to and not a modifi cation of or subtraction from any statutory warranties and other rights and remedies provided by law.

INVESTIGATION OF CLAIMS AGAINST WARRANTY

IHP reserves the right to investigate any and all claims against this Limited Three Year Warranty and to decide, in its sole discretion, upon the method of settlement.

To receive the benefi ts and advantages described in this Limited Three Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.

Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a

contractor that is not approved without fi rst obtaining IHP's prior written consent.

HOW TO REGISTER A CLAIM AGAINST WARRANTY

In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notifi ed of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.ASTRIA.US.COM.

Printed in U.S.A. © 2013 Innovative Hearth Products

P/N 900201-00, Rev. A 10/2015

Innovative Hearth Products
1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210

51

Astria.us.com

Record the following important information about your appliance:

Appliance model number

Appliance serial number

Date appliance was Installed

Type of gas appliance uses

Dealer name

IHP reserves the right to make changes at any time, without notice, in design,
materials, specifi cations, prices and also to discontinue colors, styles and
products. Consult your local distributor for fi replace code information.

Printed in U.S.A. © 2014 Innovative Hearth Products
P/N 126834-01 Rev. B 05/2017

P126834-01

1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210