Astound Concord User Manual
connect happily
1-800-4-ASTOUND | astound.net
USER’S GUIDE
User’s Guide
Concord, Martinez, Pleasant Hill, Walnut Creek
Welcome ...........................................................................................................................3
Using Your Remote Control ........................................................................................4
Programming Your Remote Control .......................................................................5
Audio/Video Cables ....................................................................................................... 6
Cable Television
Basic Cable .................................................................................................................7
Installing Basic Cable
Digital Cable .............................................................................................................. 7
Installing Digital Receiver
TV On Demand ......................................................................................................... 8
The Interactive Guide ............................................................................................. 8
High Definition TV ...................................................................................................8
Installing High Denition Television
Digital Video Recorder ...........................................................................................9
Wiring Diagrams .......................................................................................................... 10
Troubleshooting ........................................................................................................... 19
High Speed Internet
Your Cable Modem .............................................................................................. 22
Conguring Your Computer ...................................................................................... 24
Astound Email ........................................................................................................ 28
Webmail ................................................................................................................... 28
High Speed Internet Troubleshooting .......................................................... 29
Home Phone
Phone Equipment .................................................................................................30
Connecting The Phone ....................................................................................... 30
Standby Button
Reset Button
Battery Back-Up
Astound Phone Service During a Power Outage ......................................32
MyAstoundPhone.net Portal ............................................................................ 33
Setting Up Your Voice Mailbox ........................................................................ 33
Accessing Your Voice Mail .................................................................................33
Voice Mail Features ..............................................................................................34
Calling Features ..................................................................................................... 35
Troubleshooting Tips .......................................................................................... 37
Table of Contents
3
Thank you for choosing Astound.
Astound is your premier local provider of cable television, high speed internet, and phone services. No
matter which package you select we hope you will be impressed with our service – from the breadth
of our high definition selection and the speed of our internet access, to the savings of our home phone
service and the variety of our exclusive local programming.
Astound prides itself on being number one in hassle-free maintenance, offering FREE in-home service
calls and live 24x7 customer care. With Astound there’s no expensive equipment to buy or maintain, and
no antennas or satellite dishes to worry about.
This User’s Guide will help you install and get acquainted with your new service, and help you to reinstall
your existing cable or internet connection should you get a new TV or computer.
Questions? Contact us!
With Astound you get prompt, courteous local service. It’s just another reason why we are the best
choice in TV, internet and phone. Technical support is available 24 hours a day, 7 days a week. If you have
questions, please call us at 1-800-4-ASTOUND, or visit our web site at astound.net. In addition to the
information in this guide, you can find lots of other useful resources on our website such as:
Welcome To Astound!
• Channel Line-ups
• Account Information
• Bill Payment
• Email Support Services
• Webmail
• Technical Support
• and More!
Using Your Remote Control
Note: Your remote may vary from the one shown here; however, the basic functions should remain the same.
To see detailed diagrams of most Astound remotes, please visit astound.net
In the on-screen guide, yellow is the highlight color. To navigate the guide, use the arrows on your
remote control. The highlight appears on-screen to indicate your current selection. Press
buttons
on your remote to move the highlight. Press OK/SELECT to conrm your selection. Press EXIT on your
remote to return to watching TV. For additional settings and information, please visit astound.net.
5
Programming Your Remote Control
For additional settings and information, please visit astound.net.
Auto Search Method
Your cable remote may be used to control other
devices within your entertainment system. You
can use the Auto Search Method to find the correct
code number for your equipment by following the
steps below:
STEP 1 Turn on the equipment you wish to
operate with the remote.
STEP 2 Press the device button (TV, VCR, DVD,
or AUX) to be programmed and the [OK/SELECT]
button simultaneously for 3 seconds. The device
button LED will turn on.
TIP: The device button LED will turn on for 30 seconds.
The next step must be entered while LED is on.
STEP 3 Point the remote tow ard the equipment
and press the [CH+] or [CH-] button one at a time
or keep it pressed. The remote will emit a series
of power on/off commands. Release the [CH+] or
[CH-] button as soon as the equipment turns off.
TIP: You can verify that you se lected the correct co de by
pressing the [POWER] button. The equipment should
either turn on or off.
STEP 4 Press the same device button to store
the code. The device button LED will blink twice to
confirm that the code has been stored.
It is possible to manually enter a code that directly
corresponds to the brand of your device. Refer
to the instruction manual that came with your
remote, or to view the manual online, please visit
astound.net.
Programming Volume Control
By following the steps below, you can program the
volume controls (Volume Up and Volume Down)
from one device to operate in another device
mode. The default volume control settings on the
remote control are as follows:
CBL: TV TV: TV VCR: TV
DVD: TV AUX: AUX
If you wish to store the TV volume control in CBL
mode, use the following steps.
STEP 1 Press the [CBL] button and the [OK/
SELECT] button simultaneously for 3 seconds. The
[CBL] device LED will turn on.
TIP: The device button LED will turn on for 30 seconds.
The next step must be entered while LED is on.
STEP 2 Press the [VOL+] button.
STEP 3 Press the [TV] button. The device LED
will blink twice to confirm the programming.
To return to the original state:
If you wish to restore the CBL volume control to
CBL mode, repeat the above steps by pressing
[CBL] in STEP 3.
Programming for Advanced Function
In the CBL mode, the M [MACRO] button can be
programmed to act as a macro or favorite channel
button. You can program up to three separate
channels that can be accessed with a simple press
of the M button.
STEP 1 Press the [CBL] button to select the CBL
mode on your remote.
STEP 2 Press the [M] button and [OK/SELECT]
button simultaneously for 3 seconds. The [CBL]
device LED will turn on for 30 seconds.
STEP 3 Enter the 3 or 4-digit channel number
you want programmed first (for example, 007)
using the Number Pad, then press the [STOP]
button. Then enter the code for the next channel
(for example, 050), then press the [STOP] button.
Repeat this process for the third channel. The [CBL]
button will blink once for each channel entered.
STEP 4 Press the [CH+] button to store the
functions that were selected. The [CBL] device LED
will blink twice to confirm storage of the functions.
Low Battery Warning
When the batteries are low and need to be
replaced, the remote control LED will blink 2
times in sequence whenever a [POWER] button is
pressed to turn on equipment.
Coaxial cable, or “coax,” is the standard cable line that is installed in your home. If
you have basic or digital cable, this may be the only kind of cable you need.
Composite RCA consists of three cables that deliver an analog output divided into
red and white cables for stereo audio, and a yellow cable for video. They can be used
to connect a Digital Cable Terminal (DCT) to a non-HDTV, a VCR or a stereo tuner.
S-Video is a sharper alternative to the yellow RCA video cable, but still using
the red and white RCA audio cables. It can be used to connect a DCT to a
non-HDTV or a VCR.
Component RCA consists of five cables that deliver the sharpest analog output,
divided into red and white cables for stereo audio, and red, green and blue cables for
video. They can be used to connect a DCT to a HDTV or a non-HDTV.
HDMI (High Definition Multimedia Interface) is a single cable that delivers a digital
audio and video output. It can be used to connect a HD DCT to a HDTV. (You may still
wish to use separate audio connections for Surround Sound.)
DVI (Digital Video Interface) is a single cable that delivers a digital output.
It can be used to connect a HD DCT to a HDTV.
Coaxial SPDIF (Sony/Philips Digital InterFace) is a single cable that delivers Dolby
Digital 5.1 audio output. It can be used to connect a DCT to a stereo tuner.
Optical SPDIF is a single cable that delivers the best available Dolby Digital 5.1 audio
output. It can be used to connect a DCT to a stereo tuner.
Audio/Video Cables
Make the Best Connection!
The cables you use to connect cable to your home entertainment equipment could be as simple as a
single line to your television, or as complicated as a multiple component home theater. Your equipment
will only work when using the right cables for the job, and you should know how you are hooking up
your components. Check the connectors to see what cables you are using:
7
Cable Television
Astound’s cable services include basic cable, digital cable, high definition television and digital
video recording. Astound also offers TV On Demand in some areas. Only Astound gives you the local
programming you want based on where you live, plus your favorite shows in your time zone.
Basic Cable
Astound Basic Cable is simple to install. You don’t need any additional devices, and you can connect
to any cable-ready TV in your home – provided you have activated your Astound cable service. To
connect to Astound cable, you simply run a coaxial cable from your wall mounted cable outlet to your
cable-ready television set or to your VCR. If you find that your cable outlet is not activated, or you need
additional cable outlets installed in your home, please contact us to schedule a professional installation.
Installing Basic Cable
• The connection from the outlet to your TV, DVD recorder or VCR will always be
coaxial cable. If you use a DVD recorder or VCR, you can use a different cable from
this device to your TV.
• Check connections to ensure they are threaded correctly and firmly tighten by hand;
do not use tools to tighten.
• If you use a DVD recorder or a VCR, you will need to tune your TV to channel 3
or 4 to watch cable. Check with your DVD recorder or VCR user manual for more
information.
• Since your personal components may var y as well, please refer to your user manual(s)
for installation of those components.
• Some channels in Basic Cable may require additional equipment. Check your
Channel Line-up card for more information on which channels require equipment.
Digital Cable
Astound digital cable gives you access to up to 300 channels of everything from the local channels you
depend on, to hours of entertainment for the kids and so much more!
Astound’s digital cable includes digital music too. You can enjoy commercial-free CD-quality music in
tons of genres—from classic to modern country to holidays and happenings—digital music offers it all.
You’ll also have access to instant pay-per-view events and On Demand movies. You’ll love the selection
and convenience. Order the latest and most popular movies at the click of your remote!
Installing Digital Cable
• Not all DCTs look alike. The one you receive may vary slightly from the diagram
shown in the wiring section beginning on page 10 of this User’s Guide.
• Connect your digital cable terminal to your TV, DVD recorder or VCR by referring to
the wiring diagrams beginning on page 10. After installation, you may be receiving
more channels than you ordered. Within 24 hours, the DCT will automatically reset
itself with your programming package.
Cable Television
TV On Demand
If TV On Demand is available in your area, it automatically comes with your digital cable receiver. Simply
tune to Channel 1 or select “On Demand” from your Interactive Program Guide.
With TV On Demand you choose from a continually updated library of FREE TV, MOVIES, and PREMIUM
CHANNELS. Enjoy your favorite shows and movies at your favorite time! Start, pause and rewind at will
with a click of your digital cable remote. It’s that simple.
• FREE TV – Tune in to your favorite TV programs
• MOVIES – Rent the latest movies through your digital cable box
• PREMIUM CHANNELS – Anytime access to the premium programming you subscribe to
The Interactive Program Guide
Digital cable comes with an interactive on-screen programming guide. It’s intuitive, convenient and easy
to use. Search by genre, time or title. Get detailed program information, set reminders and favorites, and
use parental controls. For detailed instructions on the Interactive Program Guide, refer to the complete
On-Screen Guide quick reference brochure included in your Welcome Kit, or download the information
from astound.net.
High Definition Television
High definition television (HDTV) combines extremely high resolution video with Dolby Digital
Surround Sound to provide an ultra-sharp viewing experience. Astound provides an enormous amount
of HD content, from traditional HD channels to HD On Demand programming available at the push of a
button, plus, we’re always adding more. Consult your channel line-up for a complete listing of the highdefinition channels available in your area.
Installing High Definition Television
• Not all HD DCTs look the same. The one you receive may vary slightly from the
diagrams you’ll see in the wiring section of this User’s Guide.
• High definition television (HDTV) can be viewed using component RCA, HDMI
or DVI connections. Not all HD DCTs have the same connections, and will usually
have either HDMI or DVI, not both. If you wish to use the HDMI or DVI connection
on your HDTV, but your DCT does not have the appropriate connection, you can call
our customer service department or stop by your local office to get a DCT with the
connections you want.
9
Cable Television
Digital Video Recorder
Astound’s Digital Video Recorder (DVR) allows you to record and playback your favorite shows and
movies with the touch of a button. Astound’s dual-tuner DVR lets you watch a live program while
recording another, record two programs at the same time, and even watch a previously recorded
program while recording others. The DVR DCT is installed in the same manner as a regular DCT,
depending on the equipment in your home. Most Astound DVRs are capable of HD service. How you
choose to have it connected to your TV or home theater will depend on what services you have from
Astound and what your equipment will support.
Features:
• Pause, rewind, and re-play broadcasts so you won’t miss a moment of your
favorite programming
• Watch movies, sporting events and other programs on your schedule
• Easily locate and record shows with the Interactive Program Guide
• Record up to 90 hours of standard definition TV or up to 12 – 20 hours of HDTV
• Record HDTV shows broadcast in high definition
Wiring Diagrams
The diagrams on the following pages will help you understand the various ways in which you can
connect a DCT to your television and other home electronic equipment. Not all equipment looks alike,
and the DCT you receive may be different.
Scientific Atlanta Explorer model 2000
1. Smart card slot (Not active)
2. Message indicator—indicates a message is
waiting when blinking or illuminated
3. Display—Displays the channel number and
the time of day
4. Bypass indicator—Indicates optional bypass feature is on when illuminated
5. VOL- and VOL+ —Increases or decreases
volume
6. Test—For technician use only
7. CH- or CH+ —Scrolls up or down through
the available channels
8. Power—Turns set-top on or off
1. Ethernet—Network connection
2. USB—High-Speed peripheral device connection (Not active)
3. IEEE-1394—Audio and Video device connection (Not active)
4. Digital Audio Out—Connect external digital
surround-sound receiver
5. Data—Connect optional VCR Commander™
module or similar equipment
6. S-Video Out—Connect to S-Video input of
TV, DVD recorder or VCR
7. Video Out—Connect to video input of TV,
DVD recorder or VCR
8. Audio Out—Connect to L/R audio channels of a stereo receiver or a TV with stereo
sound
9. Cable Out—Connect to cable input of TV,
DVD recorder or VCR
10. Cable In—Connect via coax cable to wall
outlet
11. Bypass—Connect an optional RF Bypass
module
12. AC Power Input—Connect to an AC electrical outlet
13. AC Switched Outlet—Connect the AC power cord from another device, such as a TV
11
Wiring Diagrams
Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV
Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV
and Stereo VCR
Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV
with S-Video Cables
Wiring Diagrams
Scientific Atlanta Explorer model 3250
1. Message indicator—indicates a message is
waiting when blinking or illuminated
2. IR Sensor—Receives the infrared signal from
the remote control
3. LED Display—Displays the selected channel
number and time of day
4. Guide—Accesses on-screen services
5. Info—Displays a description of the selected
program
6. Bypass indicator—Indicates optional bypass feature is on when illuminated
7. USB—High-Speed peripheral device connection (Not active)
8. Exit—Exits menus, the on-screen guide, and
program information
9. Settings—Provides access to the Settings
Menu
10. Smart Card Slot (Not active)
11. Select—Provides access to your on-screen
selection
12. CH- or CH+ —Scrolls up or down through
the available channels
13. VOL- and VOL+ —Increases or decreases
volume
14. Power—Turns set-top on or off
1. IEEE-1394—Audio and Video device connection (Not active)
2. Optical Audio Out—Connect an optical
cable to an external digital surround-sound
receiver or other digital audio device
3. DVI—Connect to the DVI input port on your
HDTV
4. IR Port—Connect the IR Blaster cable to use
with the optional VCR Commander™ service
5. S-Video Out—Connect to S-Video input of
TV, DVD recorder or VCR
6. YPbPr Out—Connect to an HDTV via component cables
7. Digital Audio Out—Connect an RCA cable
to send a digital audio signal to a surround
sound receiver or other digital audio device
8. Video and Audio Out—Connect via RCA
cables to video and audio inputs of TV, DVD
recorder or VCR
9. Cable Out—Connect to cable input of TV,
DVD recorder or VCR
10. Audio Out—Connect RCA cables to send
analog audio signals to a stereo receiver or
HDTV
11. Cable In—Connect via coax cable to wall
outlet
12. Bypass—Connect an optional RF Bypass
module
13. AC Switched Outlet—Connect the AC power cord from another device, such as a TV
14. AC Power Input—Connect to an AC electrical outlet
Loading...