Aston Martin AR1, Cygnet, DB, DB7, DB9 User Manual
...
WARRANTY POLICY AND PROCEDURES
MANUAL
Date: 04/2012 Publication Part Number: English
Table of Contents
A Warranty terms and conditions
A1 Summary of vehicle warranty
A1.1 Vehicle warranty...................................................................................................
A1.2 Warranty applied to paint surface.......................................................................
A1.3 Corrosion protection warranty............................................................................
A1.4 Who may perform a warranty repair?.................................................................
A1.5 Wear and tear items.............................................................................................
A1.6 Owner's responsibility.........................................................................................
A1.7 What is not covered by the warranties?..............................................................
A1.8 Warranty cover when touring..............................................................................
A1.9 The warranties and consumer law.......................................................................
A2 Parts and accessories warranty
A2.1 Terms and conditions...........................................................................................
A2.2 Accessories fitted to a new vehicle......................................................................
A2.3 What is not covered?...........................................................................................
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A3 Additional warranties
A3.1 Emissions warranty..............................................................................................
A3.2 End of warranty claims........................................................................................
A4 Warranty restrictions
A4.1 Modified or converted vehicles...........................................................................
A4.2 Specific restrictions..............................................................................................
A5 Summary of worldwide warranty terms
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Table of Contents
B Guide to warranty terms and conditions
B1 General items
Accident damage..................................................................................................
Accident repairs...................................................................................................
Adjustments.........................................................................................................
Air conditioning...................................................................................................
Alternative fuels...................................................................................................
Alternative transport............................................................................................
Audio/communication/navigation........................................................................
Batteries...............................................................................................................
Brake linings........................................................................................................
Bulbs ...................................................................................................................
Cannibalisation....................................................................................................
Clutches (manual)................................................................................................
Communication...................................................................................................
Consumables.......................................................................................................
Dampers..............................................................................................................
Delivery damage..................................................................................................
Diagnosis/investigation time................................................................................
Diagnostic trouble codes (DTC)..........................................................................
Donor parts..........................................................................................................
Drive belts............................................................................................................
Exchange parts (excluding audio/communication/navigation)............................
Fire damage.........................................................................................................
Glass....................................................................................................................
Insurance total loss..............................................................................................
Lubricants, fluids and sealers..............................................................................
Modified or tuned vehicles..................................................................................
Navigation............................................................................................................
Parts (non-genuine)..............................................................................................
Parts discrepancy.................................................................................................
Pre-delivery inspection........................................................................................
Prior authority......................................................................................................
Recovery/towing charges.....................................................................................
Remote handset batteries....................................................................................
Repair or replace assemblies...............................................................................
Repeat repairs......................................................................................................
Road testing.........................................................................................................
Scheduled maintenance items.............................................................................
Shortages and incorrect specification (new vehicles)..........................................
Stone chips/paint damage....................................................................................
Subcontract repairs..............................................................................................
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Table of Contents
Surcharges............................................................................................................
Tracking and wheel alignment.............................................................................
Tyres.....................................................................................................................
Tyre wear..............................................................................................................
Wheel alignment..................................................................................................
Wheel balancing..................................................................................................
Wiper blades........................................................................................................
B2 Vehicles purchased in or transferred to other markets
Vehicles purchased in other markets...................................................................
Vehicles transferred to other markets..................................................................
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Table of Contents
C Receiving and storing new vehicles
C1 Receiving new vehicles
C1.1 Shortages and incorrect specification..................................................................
C1.2 Vehicle transfers...................................................................................................
C2 Storing new vehicles
C2.1 Battery care..........................................................................................................
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Table of Contents
D Pre-delivery and vehicle handover
D1 Preparation of the new vehicle
D2 Recording pre-delivery faults
D2.1 Authorisation of warranty repairs at pre-delivery...............................................
D2.2 Parts used for warranty repairs at pre-delivery...................................................
D3 New vehicle presentation
D3.1 New vehicle registrations.....................................................................................
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Table of Contents
E General Authorised Dealer responsibilities
E1 General responsibilities
E1.1 Obligations of all Authorised Dealers.................................................................
E1.2 Warranty and technical training..........................................................................
E1.3 Warranty related publications.............................................................................
E1.4 Auditable warranty documentation.....................................................................
E2 Dealer self-audit
E2.1 Dealer self-audit pack..........................................................................................
E3 Warranty counselling process
E4 Warranty audit
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Table of Contents
F Service department processes and controls
F1 Management
F1.0 Management........................................................................................................
F1.1 Reports and controls............................................................................................
F2 Service reception
F2.1 Defining the customer concern...........................................................................
F2.2 Confirm the warranty status................................................................................
F2.3 Check for potential repeat customer concerns/repairs.......................................
F2.4 Check for outstanding field actions.....................................................................
F2.5 Details required for repair order.........................................................................
F2.6 Additional customer instructions.........................................................................
F3 Workshop supervision (pre-repair)
F3.1 Conduct/arrange any necessary primary diagnosis.............................................
F3.2 Secondary diagnosis............................................................................................
F3.3 Record precise repair instructions on the repair order.......................................
F3.4 Non-standard operations.....................................................................................
F3.5 Ensure the repair time is accurately recorded.....................................................
F3.6 Inspect and verify add-on repairs........................................................................
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F4 Technician
F4.1 Conduct any appropriate secondary diagnosis...................................................
F4.2 Report the need for additional work....................................................................
F4.3 Record test results and other specification readings...........................................
F4.4 Write a concise report of all work completed.....................................................
F4.5 Displaced parts....................................................................................................
F5 Parts staff
F5.1 Record on repair order details of all materials issued.........................................
F6 Workshop supervision (post-repair)
F6.1 Ensure the repair is clocked off...........................................................................
F6.2 Verify that the repair order is completed correctly..............................................
F6.3 Review non-standard time...................................................................................
F6.4 Quality control.....................................................................................................
F7 Reimbursement of diagnosis time
F7.1 Repair Process A..................................................................................................
F7.2 Repair Process B..................................................................................................
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Table of Contents
G Warranty administration
G1 Claim preparation
G1.1 Initial warranty checks.........................................................................................
G1.2 Problem codes.....................................................................................................
G1.3 Technical information feedback...........................................................................
G1.4 Subcontract repairs..............................................................................................
G1.5 ZZZ-Part numbers...............................................................................................
G1.6 Shortages and incorrect specification..................................................................
G2 Allocation of labour times
G2.1 Standard repair operation numbers....................................................................
G2.2 Non-standard operations.....................................................................................
G2.3 Drive in/drive out.................................................................................................
G3 Claim submission
G3.1 Claim submission................................................................................................
G3.2 Claim Discrepancies............................................................................................
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G4 Accounting
G5 Parts warranty form
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Table of Contents
H Displaced parts procedures
H1 Introduction
H1.1 Displaced parts storage.......................................................................................
H1.2 Parts returns time limit........................................................................................
H1.3 Warranty return label completion.......................................................................
H1.4 Packing parts for return.......................................................................................
H1.5 Battery returns.....................................................................................................
H1.9 Emergency assistance repairs..............................................................................
H1.10 Parts returned to dealer.......................................................................................
H2 Displaced parts attachments
H2.1 Warranty returns label.........................................................................................
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Table of Contents
J Field actions
J1 Field actions
J1.1 Dealer responsibilities.........................................................................................
J1.2 Field action parts.................................................................................................
J2 Recall actions
J2.1 Legislation or code of practice on vehicle safety defects.....................................
J2.2 Notification to dealers.........................................................................................
J2.3 Owner notification...............................................................................................
J2.4 Completion of customer literature......................................................................
J3 Service actions
J4 Quarantine notices
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Table of Contents
K Goodwill
K1 Goodwill
K1.1 Introduction.........................................................................................................
K1.2 Authorisations and controls.................................................................................
K1.3 Guidelines............................................................................................................
K1.4 Exclusions.............................................................................................................
K1.5 Controls...............................................................................................................
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Table of Contents
L Paint surface and corrosion protection
warranty
L1 Warranty applied to paint surface
L1.1 Paint rectification.................................................................................................
L1.2 Repair quality.......................................................................................................
L1.3 Prior authority......................................................................................................
L1.4 Labour allowance.................................................................................................
L1.5 Material allowance...............................................................................................
L1.6 Previous repairs...................................................................................................
L2 Corrosion protection warranty
L2.1 Vehicle bodywork inspection...............................................................................
L2.2 Corrosion protection warranty repairs................................................................
L2.3 Repair quality.......................................................................................................
L2.4 Prior authority......................................................................................................
L2.5 Labour and material reimbursement - in dealer repair.......................................
L2.6 Previous repairs...................................................................................................
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L3 Subcontract body and paint repairs
L4 Bodyshop processes and controls
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Table of Contents
M Warranty reimbursement
M3 Warranty reimbursement
M3.1 Dealer labour rate review....................................................................................
M3.2 Parts reimbursement...........................................................................................
M3.3 Taxation................................................................................................................
M4 Warranty labour rate review form
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Introduction
This manual defines and explains the Warranty Policy and Procedures to be applied to
Aston Martin products by Aston Martin Authorised Dealers.
Aston Martin warranty policies have been formulated to ensure that owners are able to
have warranty repairs carried out with the minimum of inconvenience, and that Aston
Martin Authorised Dealers are able to recover expenses incurred in accordance with
procedures detailed in this manual.
Responsibility for the correct implementation of Aston Martin warranty policies is assigned
to Aston Martin Authorised Dealers who must ensure all appropriate staff are fully aware
of the requirements.
For ease of use, the manual is divided into individual sections by subject. From time to
time the manual may be re-issued or updated by Aston Martin through established dealer
communications. It is important that revised sections are downloaded or printed to keep
the manual up-to-date.
Where it is considered that market legislation or other constraints render any part of these
policies inappropriate to a specific country, full details must be forwarded to Aston Martin
Warranty Operations.
Note: The term 'supervisor' throughout this manual is defined as an employee who, in
general, does not carry out repairs. This could include workshop supervision or service
management.
SECTION
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Table of Contents
A Warranty terms and conditions
A1 Summary of vehicle warranty
A1.1 Vehicle warranty...................................................................................................
A1.2 Warranty applied to paint surface.......................................................................
A1.3 Corrosion protection warranty............................................................................
A1.4 Who may perform a warranty repair?.................................................................
A1.5 Wear and tear items.............................................................................................
A1.6 Owner's responsibility.........................................................................................
A1.7 What is not covered by the warranties?..............................................................
A1.8 Warranty cover when touring..............................................................................
A1.9 The warranties and consumer law.......................................................................
A2 Parts and accessories warranty
A2.1 Terms and conditions...........................................................................................
A2.2 Accessories fitted to a new vehicle......................................................................
A2.3 What is not covered?...........................................................................................
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A3 Additional warranties
A3.1 Emissions warranty..............................................................................................
A3.2 End of warranty claims........................................................................................
A4 Warranty restrictions
A4.1 Modified or converted vehicles...........................................................................
A4.2 Specific restrictions..............................................................................................
A5 Summary of worldwide warranty terms
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A1 SUMMARY OF VEHICLE WARRANTY
All members of staff involved in any aspect of warranty should be familiar with the contents
of the customer literature.
The period of warranty cover for each market is detailed in the Summary Of Worldwide
Warranty Terms.
See A5 Summary of worldwide warranty terms.
See B Guide to warranty terms and conditions.
The period of cover commences on the day the vehicle is handed over to the first retail
customer or their representative. Where a vehicle is purchased by an intermediary, the
period of cover commences when the vehicle is handed over to that intermediary. In the
case of dealer demonstrators the warranty starts on the day the vehicle is put into service.
All new vehicle registrations must be recorded promptly with Aston Martin in accordance
with local market procedures.
A1.1 VEHICLE WARRANTY
Should any part of the vehicle require repair or replacement as a result of a manufacturing
defect, the part will be repaired or replaced completely free of charge by any Aston Martin
dealer, regardless of any change of vehicle ownership during the period of cover. All parts
fitted during warranty repairs are covered for the balance of the original warranty period.
In all repairs carried out by an Aston Martin dealer where a claim is submitted, genuine
Aston Martin approved parts (new or remanufactured to approved quality standards) must
be used and any displaced parts become the property of Aston Martin.
Note: Tyres are covered separately by the tyre manufacturer. The dealer should, however,
assist the customer with any tyre claim.
What is the warranty period?
The Vehicle Warranty starts on the day the vehicle is delivered to the first retail customer
or their representative. Where a vehicle is purchased by an intermediary, the period of
cover commences when the vehicle is handed over to that intermediary. The warranty
period applicable to each market is detailed in the Summary Of Worldwide Warranty
Terms.
See A5 Summary of worldwide warranty terms.
Note: The warranty period for dealer demonstrator vehicles starts on the day the vehicle
is put into service (not the day the vehicle is first sold retail).
Does this apply to accessories?
Any genuine Aston Martin accessories (excluding gift items) supplied and fitted by an Aston
Martin dealer within one month or 1000 miles / 1500 km (whichever occurs first) of a new
vehicle being put into service will benefit from the same warranty terms and duration as
the Vehicle Warranty.
SECTION A
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A1.2 WARRANTY APPLIED TO PAINT SURFACE
Should the paint surface of the vehicle body require attention due to a defect in material
or applications then, subject to specified conditions of the Paint Surface Warranty, the
necessary repairs will be performed completely free of charge by any authorised dealer,
regardless of any change in vehicle ownership during the period of cover.
What is the warranty period?
The Paint Surface Warranty begins at the same time as the Vehicle Warranty.
See A5 Summary of worldwide warranty terms.
A1.3 CORROSION PROTECTION WARRANTY
Should any part of the bodywork of the vehicle be perforated by rust corrosion, the panel(s)
affected by the perforation will be repaired or replaced by an authorised dealer completely
free of charge, regardless of any change in vehicle ownership.
Note¹: The term 'perforated' means a hole that penetrates through the bodywork caused
by corrosion from the inside or underside as a result of faulty manufacture or materials.
Note²: The term 'bodywork' does not include road wheels and attachments such as bright
trim, bumpers, mouldings and hinges.
What is the warranty period?
The Corrosion Protection Warranty begins at the same time as the Vehicle Warranty.
See A5 Summary of worldwide warranty terms.
A1.4 WHO MAY PERFORM A WARRANTY REPAIR?
Only dealers who are appointed and receive full technical support from Aston Martin.
Under the terms of Aston Martin warranties, these dealers may repair, replace or readjust,
free of charge to the owner, any part or assembly proved to Aston Martin's satisfaction to
show a defect in materials or workmanship within the applicable period.
A1.5 WEAR AND TEAR ITEMS
Items that are subject to wear and tear are generally divided into two categories, namely
those specified for replacement or adjustment during scheduled maintenance and those
that require replacement or adjustment dependent upon conditions of use.
Scheduled maintenance items
The items listed below are covered by the Vehicle Warranty up to the first point that
replacement or adjustment is required during scheduled maintenance operations:
• Drive belts
• Spark plugs
• Oil filters, air filters, pollen filters and fuel filters
• Lubricants
SECTION A
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Note: The period of warranty cover for any item may not exceed the time and distance
limitations of the Vehicle Warranty.
Wear and tear items
The items listed below are recognised as either having a limited service life or are subject
to wear or damage. However, these items are covered by the Vehicle Warranty for up to
one year or first service, whichever occurs first:
• Wiper blades.
• All light bulbs (interior and exterior).
Note: Xenon headlamp bulbs and instrumentation illumination bulbs are covered by the
full Vehicle Warranty.
• Wheel alignment / balancing.
• Adjustments, including but not limited to: headlamp and hinged panel adjustments,
suspension tightening, steering geometry adjustments, emission/fuel system checks,
lubrication and handbrake cable adjustments.
• Remote handset batteries.
Note: Brake linings, brake discs and any other friction related components are not covered
when replacement is due to wear and tear, but they are covered against manufacturing
defects for the duration of the Vehicle Warranty.
Consumable fluids
Replacement or 'top-up' of consumable fluids, e.g. oils, anti-freeze, brake fluid, windscreen
wash solution and refrigerant, is only covered when they are used as part of a warranty
repair.
A1.6 OWNER'S RESPONSIBILITY
The owner’s literature describes the proper care and use of the vehicle. Proper maintenance
and use guard against major repair expenses resulting from misuse, neglect or inadequate
maintenance, and may help increase the value received when the owner sells their vehicle.
Vehicle warranty
The owner should:
• Make sure that all of the required maintenance is performed and that the materials used
meet Aston Martin's engineering specifications.
Note: Failure to perform maintenance promptly and in accordance with Aston Martin's
specified service intervals will invalidate warranty coverage on the parts affected.
• Make sure the vehicle is presented to a dealer for any warranty repair as soon as
practicable after a defect is detected. This will minimise the effect a defect has on the
vehicle and the nature of the repair needed.
Note: Aston Martin dealers have technicians who are trained and equipped to perform
required maintenance on the vehicle using genuine Aston Martin parts to keep it operating
to optimum levels.
SECTION A
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• Make sure that receipts for completed maintenance work are retained with the vehicle
and confirmation of maintenance work is always recorded in the vehicle documentation.
Paint surface and corrosion protection warranty
The owner should:
• Ensure that paint and bodywork is maintained by regular cleaning in accordance with
Aston Martin's instructions
• Ensure that the vehicle is presented to a dealer for any warranty repair as soon as
practicable after a defect is detected. This will minimise the effect a defect has on the
vehicle and the nature of the repair needed.
• Where applicable, ensure the body panels are examined annually by a dealer and that
this is recorded in the vehicle documentation. This examination is free of charge only
when carried out at the time of a main service.
A1.7 WHAT IS NOT COVERED BY THE WARRANTIES?
Vehicle warranty
Aston Martin is not responsible for any repair or replacement that is required as a direct
result of:
• Normal wear and tear.
• Failure to properly maintain the vehicle in accordance with Aston Martin maintenance
schedules and service instructions.
• Failure to use Aston Martin specified parts or fluids during a warranty repair (or parts of
equivalent quality during a retail repair). The failure in service of non-genuine parts or
the use of a product not recommended by Aston Martin is not covered by the Aston
Martin Vehicle Warranty. Additionally, any consequential damage caused by the
installation of a non-genuine part or recommended product will not be covered by the
Aston Martin Vehicle Warranties.
• Damage resulting from neglect, flooding, accident or improper use.
• Defects caused as a result of the vehicle being used in motorsport events or for any other
purpose than normal, private or commercial use.
• Any modification of the vehicle or parts which is not authorised by Aston Martin, including
any engine performance enhancement modifications.
• Refilling or topping-up with incorrect fuel, e.g. diesel used instead of petrol.
• Use of bio-ethanol alternative fuels in concentrations that exceed 5%.
• Use of supplemental additives and flushing agents for fuel or engine oil (unless specified
as part of an Aston Martin service requirement).
• Any vehicle that has had its vehicle identification number altered or removed, or on
which the odometer reading has been unlawfully changed.
• Damage caused during maintenance.
Paint surface and corrosion protection warranty
Aston Martin is not responsible for any repair or replacement that is required as a direct
result of the following:
SECTION A
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• Failure to properly maintain paint and bodywork by regular cleaning in accordance with
Aston Martin's instructions.
• Factors beyond Aston Martin's control, such as environmental hazards (including industrial
fall-out, storm damage, acid rain, bird droppings) and damage (including stone chips,
scratches and use of unsuitable cleaning agents).
• Accident repairs using materials or methods of repair that have not been approved by
Aston Martin.
• Alterations of the vehicle from Aston Martin's original specification.
• Failure to rectify on a timely basis any paint or corrosion damage as recorded in the
vehicle documentation by a dealer at the time of the annual inspection (where
applicable).
Other exclusions
The Aston Martin Warranty excludes liability for any lost time, inconvenience, loss of
transportation, or any other incidental or consequential damage the owner (or anyone else)
may incur as a result of a defect covered by this Warranty.
A1.8 WARRANTY COVER WHEN TOURING
Aston Martin has a comprehensive service network in most parts of the world. Any authorised
dealer can carry out repairs under the Aston Martin Warranty. Under normal circumstances,
the customer should not be required to pay for any warranty work performed by a dealer.
When touring, it is the customer's responsibility to produce the warranty documentation
and the relevant maintenance and service records issued with the vehicle (which establishes
the right to warranty coverage). If they are unable do so, the dealer should seek advice
from Aston Martin. Under exceptional circumstances, the customer may be asked to pay
for repairs that are in fact covered by Aston Martin's warranty. If so, they should retain the
invoice and, where practical, any replaced parts so that upon returning home their local
dealer can arrange for prompt reimbursement as appropriate.
A1.9 THE WARRANTIES AND CONSUMER LAW
The Aston Martin warranties are manufacturers' warranties that supplement and do not
affect the customer's legal rights under the vehicle purchase agreement with their selling
dealer or under applicable national legislation governing the sale of consumer goods.
A2 PARTS AND ACCESSORIES WARRANTY
In addition to the Vehicle Warranty, which covers parts supplied as original equipment
when the vehicle was purchased, there is a separate Parts and Accessories Warranty for
genuine Aston Martin parts and accessories purchased by the customer from an Aston
Martin dealer.
Genuine Aston Martin parts and accessories have been specifically designed to help maintain
vehicles to comply with Aston Martin's safety and reliability standards. We therefore
recommend that only genuine Aston Martin parts and accessories for the vehicle are used.
SECTION A
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A2.1 TERMS AND CONDITIONS
Should any genuine Aston Martin part or accessory require repair or replacement as a result
of a material or manufacturing defect, the part or accessory will be repaired or replaced
free of charge by an Aston Martin dealer. Labour charges will only be reimbursed if an
authorised dealer carries out the repair or replacement.
What is the warranty period?
The warranty commences on the date of purchase of the part or accessory and is applicable
for a period of 12 months or the stated service life of the part, whichever occurs first. All
parts fitted during warranty repairs are covered for the balance of the original warranty
period.
A2.2 ACCESSORIES FITTED TO A NEW VEHICLE
Any genuine Aston Martin accessories (excluding gift items) supplied and fitted by an Aston
Martin dealer within one month or 1000 miles / 1500 km (whichever occurs first) of a new
vehicle being put into service will benefit from the same warranty terms and duration as
the Vehicle Warranty.
See A1.1 Vehicle warranty.
See A5 Summary of worldwide warranty terms.
A2.3 WHAT IS NOT COVERED?
Aston Martin is not responsible for any repair or replacement required as a direct result of
any of the following:
• Normal wear and tear.
• The part or accessory has not been maintained in accordance with Aston Martin
recommendations.
• The part or accessory has been damaged by neglect, accident, improper use or fitting
or has been used for competitive purposes.
• The part or accessory has been altered from Aston Martin specifications or used for a
purpose for which it was not designed or intended.
• The part or accessory covered by the Parts Warranty is damaged due to the failure of
another part on the vehicle.
• The failure in service of non-genuine parts or the use of a product not recommended
by Aston Martin is not covered by the Aston Martin Vehicle or Parts Warranty.
Additionally, any consequential damage caused by the installation of a non-genuine part
or recommended product will not be covered by the Aston Martin Vehicle or Parts
Warranties.
A3 ADDITIONAL WARRANTIES
A3.1 EMISSIONS WARRANTY
In certain markets legislation requires that all vehicles are supplied with an emission warranty
covering specified components.
SECTION A
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A3.2 END OF WARRANTY CLAIMS
It may happen that a customer reports a warranty defect within the warranty period, which
cannot be completed before the warranty period has expired. On these occasions, prior
approval may be required from Aston Martin.
See B Prior authority.
A4 WARRANTY RESTRICTIONS
A4.1 MODIFIED OR CONVERTED VEHICLES
The customer literature states that Aston Martin is not responsible for any repair or
replacement required as a direct result of unauthorised modifications of the vehicle or
parts.
See A1.7 What is not covered by the warranties?.
See A2.3 What is not covered?.
Vehicle conversions approved by Aston Martin are considered to be part of the original
specification. All other conversions must be considered unauthorised by Aston Martin and
will therefore invalidate the vehicle warranty on the affected area(s).
In the case of 'stretch' conversions, warranty cover on the power train and associated
electronics/wiring becomes immediately void.
A4.2 SPECIFIC RESTRICTIONS
Aston Martin's Vehicle Warranties (except Recalls) will be fully cancelled on any vehicle
that has been written off by an insurance company.
It may be necessary for Aston Martin to restrict warranty cover in the following
circumstances:
• Vehicles that have been the subject of body or paintwork repairs, other than warranty
repairs.
• Where information has been provided that the vehicle has been stolen.
• Components affected by unapproved modifications, tuning or conversions.
Dealers are required to inform Aston Martin of any vehicles identified as being in the above
categories, using appropriate procedures as directed by Aston Martin.
Prior to undertaking a warranty repair, dealers should check Online Dealer Warranty (ODW)
to establish if the vehicle is subject to any warranty restrictions.
SECTION A
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A5 SUMMARY OF WORLDWIDE WARRANTY TERMS
DB9 / V8DB7 / VanquishWarranty
(vehicles sold after 1st June
2004)
after 1st June 2004)
DistanceTimeDistanceTime
N/AN/AUnlimited2New Car Warranty
Unlimited3Unlimited3New Car Warranty
N/AN/AUnlimited2Corrosion
Unlimited10Unlimited3Corrosion (vehicles sold
SECTION A
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Table of Contents
B Guide to warranty terms and conditions
B1 General items
Accident damage..................................................................................................
Accident repairs...................................................................................................
Adjustments.........................................................................................................
Air conditioning...................................................................................................
Alternative fuels...................................................................................................
Alternative transport............................................................................................
Audio/communication/navigation........................................................................
Batteries...............................................................................................................
Brake linings........................................................................................................
Bulbs ...................................................................................................................
Cannibalisation....................................................................................................
Clutches (manual)................................................................................................
Communication...................................................................................................
Consumables.......................................................................................................
Dampers..............................................................................................................
Delivery damage..................................................................................................
Diagnosis/investigation time................................................................................
Diagnostic trouble codes (DTC)..........................................................................
Donor parts..........................................................................................................
Drive belts............................................................................................................
Exchange parts (excluding audio/communication/navigation)............................
Fire damage.........................................................................................................
Glass....................................................................................................................
Insurance total loss..............................................................................................
Lubricants, fluids and sealers..............................................................................
Modified or tuned vehicles..................................................................................
Navigation............................................................................................................
Parts (non-genuine)..............................................................................................
Parts discrepancy.................................................................................................
Pre-delivery inspection........................................................................................
Prior authority......................................................................................................
Recovery/towing charges.....................................................................................
Remote handset batteries....................................................................................
Repair or replace assemblies...............................................................................
Repeat repairs......................................................................................................
Road testing.........................................................................................................
Scheduled maintenance items.............................................................................
Shortages and incorrect specification (new vehicles)..........................................
Stone chips/paint damage....................................................................................
Subcontract repairs..............................................................................................
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Table of Contents
Surcharges............................................................................................................
Tracking and wheel alignment.............................................................................
Tyres.....................................................................................................................
Tyre wear..............................................................................................................
Wheel alignment..................................................................................................
Wheel balancing..................................................................................................
Wiper blades........................................................................................................
B2 Vehicles purchased in or transferred to other markets
Vehicles purchased in other markets...................................................................
Vehicles transferred to other markets..................................................................
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B1 GENERAL ITEMS
This section is intended to be a quick reference guide to the vehicle warranty policy. Full
details of the warranty terms can be found in Section A. See A Warranty terms and
conditions.
All appropriate staff in the Service Department must be aware of the contents of this section.
As a general rule, warranty repairs must always be undertaken in the most cost-effective
way consistent with legal obligations and customer satisfaction.
Where a time and distance limitation is applied to a policy the limitation will apply to
whichever criteria is reached first.
Detailed topics are listed below in alphabetical order:
ACCIDENT DAMAGE
All accident damage should be referred to the customer's insurance company, who will
communicate directly with Aston Martin if appropriate. If it is alleged that a manufacturing
defect has caused the accident full details must be advised immediately to Aston Martin.
See A4 Warranty restrictions.
ACCIDENT REPAIRS
Accident repairs completed by an Aston Martin dealer or an Aston Martin approved
sub-contractor in accordance with Aston Martin recommended procedures using genuine
Aston Martin parts will be covered by the normal Parts Warranty or the balance of the
applicable warranty supplied with the vehicle, whichever is the greater.
ADJUSTMENTS
The Vehicle Warranty does not cover items that are subject to adjustment during normal
service or maintenance operations (unless the work is required as a direct result of a
manufacturing defect).
See B Pre-delivery inspection.
AIR CONDITIONING
One refrigerant top-up is reimbursable following specific customer complaint of air
conditioning failure, up to and including the first scheduled service or 1 year, whichever
occurs first.
Refrigerant and hydraulic compressor oils used during warranty repairs are claimable. Claims
should reflect the amount of fluid displaced during the repair, up to the maximum published
system capacities. Dealers permitted to use specialist suppliers must ensure that the amount
of refrigerant shown on the subcontract invoice does not exceed maximum system capacities.
Labour charged must not exceed Aston Martin's scheduled labour times and rates.
SECTION B
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ALTERNATIVE FUELS
• LPG and CNG - Unless otherwise advised by Aston Martin, aftermarket conversion to
liquid petroleum gas (LPG) or compressed natural gas (CNG) is not covered by the vehicle
warranty. Claims against components affected by the conversion should be referred to
the converter.
• Bio-ethanol – The use of this petrol additive in concentrations above 5% causes damage
to unmodified vehicles. Aston Martin does not recommend or approve of such
conversions. Therefore, petrol containing a blend of more than 5% Bio-ethanol must
not be used. Damage caused as a result of using higher concentrations of Bio-ethanol
is not covered by the vehicle warranty.
ALTERNATIVE TRANSPORT
Not included within the Warranty Terms and Conditions. There may be coverage under a
local market roadside assistance package. In exceptional circumstances, locally advised
Aston Martin procedures should be followed or, if necessary, contact should be made with
Aston Martin.
AUDIO/COMMUNICATION/NAVIGATION
At PDI new units must be fitted where appropriate diagnosis and testing has taken place.
During the remaining part of the warranty period an exchange unit must be used where
available. Tape head cleaning and removal of foreign objects resulting from owner neglect
or poor maintenance are not claimable.
BATTERIES
Recharging or replacement is claimable if found necessary within 72 hours of vehicle
delivery by Aston Martin. Thereafter, battery care during vehicle storage becomes the
responsibility of the dealer. In all cases, the battery should be checked using an Aston
Martin approved battery tester and appropriate action taken (see Vehicle Storage and
Battery Care Procedures). Time to perform the battery check is not reimbursable.
After the vehicle has been put into use, recharging or replacement costs for battery failures
will only be accepted if the cause is due to a manufacturing defect. Acceptance is subject
to supplied data and normal warranty material returns procedures if applicable.
BRAKE LININGS
Claims are only acceptable for manufacturing or material defects, not for normal wear and
tear.
BULBS
Although recognised as being wear and tear items, bulbs are claimable up to and including
the first scheduled service or 1 year on the assumption that the failure resulted from a
material or manufacturing defect.
Note: Xenon bulbs and instrumentation illumination bulbs are covered by the full Vehicle
Warranty.
SECTION B
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CANNIBALISATION
See B Donor parts.
CLUTCHES (MANUAL)
Clutches (manual transmission) are not covered when replacement is due to wear and tear,
but they are covered against manufacturing defects for the duration of the warranty.
COMMUNICATION
At PDI new units must be fitted where appropriate diagnosis and testing has taken place.
During the remaining part of the warranty period an exchange unit must be used where
available.
CONSUMABLES
Workshop consumable items such as cleaning materials etc. are not claimable under
warranty; such items are a workshop overhead.
DAMPERS
Dampers that have covered under 12,000 miles (20,000 km) and are less than 1 year old
must be replaced as a single item.
DELIVERY DAMAGE
Dealers are responsible for ensuring that vehicles accepted from the delivery agent are in
good condition. Damage such as inward dents, scratches etc. are not covered under warranty
and must be recorded on the delivery note and referred to the delivery agent for payment.
See C1 Receiving new vehicles.
DIAGNOSIS/INVESTIGATION TIME
Appropriate diagnosis is included in the scheduled time. However, reasonable additional
diagnosis time may be claimed in exceptional circumstances provided that:
• The excess time has been used in a logical sequence of checks or measurements.
• The time used is evidenced and there is a record of the work performed including the
retention of readings or measurements where appropriate on the repair order. Diagnostic
equipment reports (where applicable) must be retained with the repair order.
• The excess time has not occurred due to a lack of technical skills, failure to use available
technical information or lack of appropriate equipment.
• If the root cause of the concern has not been identified within 2 hours then Dealer
Technical Support must be contacted before proceeding with further diagnosis.
Note: Repairs undertaken as a consequence of incorrect diagnosis or no fault found are
the responsibility of the dealer.
See F Service department processes and controls.
SECTION B
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DIAGNOSTIC TROUBLE CODES (DTC)
Any fault code displayed by the diagnostic system during the diagnosis routine must be
printed and attached to the repair order.
DONOR PARTS
The practice of using components removed from other vehicles whether it is due to
non-availability of parts, diagnosis by substitution or for any other reason is not
recommended and may only be used under exceptional circumstances following consultation
with Aston Martin. Prior authority is required if the component removed from the donor
vehicle is to remain on the vehicle being repaired.
See B Prior authority.
DRIVE BELTS
See B Scheduled maintenance items.
EXCHANGE PARTS (EXCLUDING AUDIO/COMMUNICATION/NAVIGATION)
Only new parts may be used for repairs at PDI or during the first 3 months or 3000
miles/5000 kilometres (whichever occurs first). Thereafter exchange parts must be used
where available under Aston Martin's exchange plan.
FIRE DAMAGE
The customer must be referred to their insurance company, who will communicate directly
with Aston Martin if appropriate. If it is alleged that the fire was caused by a manufacturing
defect, the known factual details of the incident must also immediately be advised to Aston
Martin.
GLASS
Glass crack/shatter noted at the time of delivery is subject to the delivery damage procedure.
Cracked windscreens may be replaced throughout the warranty period, provided there is
no visible evidence of impact damage and/or damage has not occurred as a result of a
separate vehicle repair. Glass or screens damaged during a repair must not be made the
subject of a warranty claim, but must be covered by the repairer. Failure of heated glass
elements is acceptable as a warranty item provided the cause of the failure is the direct
result of a manufacturing defect.
See C1 Receiving new vehicles.
INSURANCE TOTAL LOSS
Aston Martin's Vehicle Warranties (except Recalls) will be fully cancelled on any vehicle
that has been subject to a total loss by an insurance company. Dealers should forward
details of identified vehicles to Aston Martin.
SECTION B
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