Askey Computer TCG310 User Manual
TCG310
USER MANUAL
Page 1 / 65
SAFETY INSTRUCTIONS AND REGULATORY NOTICES ................................................................. 5
Chapter 1: Connections and Setup ....................................................................................................... 10
Cable Modem Overview .......................................................................................................................................... 10
Front Panel ...................................................................................................................... 10
Rear Panel ....................................................................................................................... 12
Bottom Side Panel for TEL ................................................................................................. 13
Wall Mounting .................................................................................................................. 14
Relationship among the Devices ........................................................................................................................... 15
What the Modem Does ...................................................................................................... 15
What the Modem Needs to Do Its Job ................................................................................. 15
Contact Your Local Cable Company ..................................................................................... 16
Connecting the Wireless Voice Gateway to a Single Computer ..................................................................... 16
Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 17
Installation procedure for connecting to the Ethernet interface ............................................... 18
Telephone or Fax Connection ............................................................................................. 19
Chapter 2: WEB Configuration ............................................................................................................... 20
Accessing the Web Configuration ......................................................................................................................... 20
Overview Web Page Group .................................................................................................................................... 22
Overview ......................................................................................................................... 22
Internet Web Page Group ...................................................................................................................................... 23
Advanced ........................................................................................................................ 23
Port Mapping.................................................................................................................... 24
Parental Control ................................................................................................................ 25
Firewall ........................................................................................................................... 26
IP Filtering ....................................................................................................................... 27
DMZ Host ........................................................................................................................ 28
Dynamic DNS ................................................................................................................... 29
DNS Cache....................................................................................................................... 30
UPnP ............................................................................................................................... 31
RIP Setup ........................................................................................................................ 32
Diagnostic ........................................................................................................................ 33
MAC base Passthrough ...................................................................................................... 34
Page 2 / 65
Wi-Fi Web Page Group ............................................................................................................................................ 35
General ........................................................................................................................... 35
WPS ................................................................................................................................ 39
MAC Filter ........................................................................................................................ 40
Reset .............................................................................................................................. 41
Settings Web Page Group ...................................................................................................................................... 42
Language ........................................................................................................................ 42
Password ......................................................................................................................... 43
Configuration ................................................................................................................... 44
LAN ................................................................................................................................ 45
Internet Time ................................................................................................................... 46
LED ................................................................................................................................ 47
USB Web Page Group .............................................................................................................................................. 48
USB Basic ........................................................................................................................ 48
Media Server .................................................................................................................... 49
CPUS Server ..................................................................................................................... 50
MoCA Web Page Group ........................................................................................................................................... 51
MoCA .............................................................................................................................. 51
Status Web Page Group .......................................................................................................................................... 52
Status ............................................................................................................................. 52
Voice Status ..................................................................................................................... 53
Upstream ......................................................................................................................... 54
Downstream .................................................................................................................... 55
Event log ......................................................................................................................... 56
Spectrum Analyzer ............................................................................................................ 57
Chapter 3: Additional Information ........................................................................................................ 58
Frequently Asked Questions .................................................................................................................................. 58
General Troubleshooting ......................................................................................................................................... 59
Service Information ................................................................................................................................................. 60
Federal Communication Commission Interference Statement ....................................................................... 61
Industry Canada statement: .................................................................................................................................. 63
CAUTION for UL (Check caution label on gift box) .......................................................................................... 65
Page 3 / 65
Page 4 / 65
Explanation of risk levels
Explanation of pictorial warning indi
cations and warning labels
SAFETY INSTRUCTIONS AND REGULATORY NOTICES
Product Safety Notice
Before installing or using the product, read these instructions carefully. Be sure to comply
strictly precautions.
This indication is given where there is an immediate danger of death
or serious injury if the person in charge or any third party mishandles
DANGER
WARNING
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
This indication is given where there is a potentiality for death or
serious injury if the person in charge or any third party mishandles
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
CAUTION
Prohibited
Caution
This indication is given where there is a danger of medium to minor
injury if the person in charge or any third party mishandles the
machine or does not avoid the dangerous situation when operating
or maintaining the machine.
It is used to prohibit its conduct in handling products.
Specific prohibited contents are indicated by pictures and sentences in or
near the figure symbol.
It is used to call attention to ignition, electric shock, high temperature,
etc. in the handling of products.
Specific notes content is indicated by a picture or sentence in or near the
figure symbol.
Used to force actions based on instructions in the handling of products.
Specific instruction content is indicated by a picture or sentence in or near
the figure symbol.
Instruction
Page 5 / 65
LIMITATIONS OF LIABILITY
This equipment has been designed for domestic use inside a building. In some
environments or circumstances, the use of wireless devices may be prohibited by
the owner of the building or responsible representatives of the organization. If in
doubt about the policy applying to the use of wireless devices in an organization
where a specific environment (e.g. airports), you should ask for permission to use
the device before turn it on. ASKEY assumes no liability for non-compliance with
regulations on the installation site, and radio interference created vis-à-vis third
parties and due to non-compliance with national regulations for this application.
DANGER
Instruction
Instruction
Instruction
Do not overload wall outlet or extension cords as this may increase the
risk of electric shock or fire. If the power cord is frayed, replace it with a
new one.
Do not attempt to connect with any computer accessory or electronic
product without instructions from qualified service personnel. This may
result in risk of electronic shock or fire.
WARNING
Proper ventilation is necessary to prevent the product overheating. Do not
block or cover the slots and openings on the product, which are intended
for ventilation and proper operation.
When the product is expected to be not in use for a period of time,
unplug the power cord of the product to prevent it from the damage of
Unplug the
power plug
Unplug the
storm or sudden increases in rating.
Accidental penetrations of small metal objects (such as pins, paper clips,
etc.) disconnect the equipment from the mains as soon as possible (risk
of electric shock) and contact your Customer Service to find out how to
proceed. Do not reconnect the product as a foreign object has not been
eliminated. Unplug the product immediately if you notice it exudes a smell
Page 6 / 65
power plug
of burning or smoke. You should never open the unit yourself because
you could be electrocuted.
Do not place the product near any source of heat or expose it to direct
sunlight.
Prohibited
Do not expose the product to moisture. Never spill any liquid on the
product.
Water wet
prohibition
Instruction
Instruction
Avoid connecting or using this product during a lightning storm.
Disturbances transmitted through the grid and / or telephone can cause
electric shock in the product and people.
CAUTION
Use only power adapter supplied with the product. This appliance is
designed to operate in the rated voltage 90~100 VAC.
Do not place this product on unstable stand or table.
Instruction
This product is designed for stationary use in an office or a room in the
home for a maximum ambient temperature of 40 ° C (104 ° F).
Instruction
To allow the disconnection of the device in case of problems, make sure
the base of the outlet you plug the power cord is easily accessible and is
located as close as possible to the equipment.
Instruction
Page 7 / 65
Leave 7cm to 10cm around the appliance to ensure that proper
ventilation gets to it.
Instruction
The screen of the coaxial cable is intended to be connected to earth in
Be sure to
the building installation.
connect the
ground wire
Do not attempt to disassemble or open covers of this unit by yourself. Nor
should you attempt to service the product by yourself, which may void
the user’s authority to operate it. Contact qualified service personnel
under the following conditions:
Disassembly
prohibited
Unplug the
power plug
1. If the power cord or plug is damaged or frayed.
2. If liquid has been spilled into the product.
3. If the product has been exposed to rain or water.
4. If the product does not operate normally when the operating
instructions are followed.
5. If the product has been dropped or the cabinet has been
damaged.
6. If the product exhibits a distinct change in performance.
7. If a cable is damaged or frayed provided.
8. If the unit is dropped or damaged in any way.
9. If there is a noticeable signs of overheating
Power off and unplug this product from the wall outlet when it is not in
use or before cleaning. Pay attention to the temperature of the power
adapter. The temperature might be high.
Instruction
Do not store the Cable Modem product in excessively hot, cold or damp
conditions. Operation Environmental:
‧ Operation Temperature: 5°C ~ 40°C
‧ Storage Temperature: -20°C ~ +70°C
To clean the appliance, use a dry, clean soft cloth with no cleaning
solvent or abrasive products. Clean the ventilation openings regularly.
Page 8 / 65
Instruction
Under normal use condition the user shall keep at least 20cm from the
Cable Modem product.
Instruction
Page 9 / 65
POWER
Indicates the
power
status.
Displays the status of your cable connection.
The light is off when no cable
ETHERNET
In
dicates the state of Ethernet ports
.
Wi-Fi Indicates the traffic on the wireless network
.
TEL
MoCA
Indicates the status of the
MoCA
functionality
.
CHAPTER 1: CONNECTIONS AND SETUP
Cable Modem Overview
Front Panel
ONLINE
connection is detected and fully lit when the modem has established a
connection with the network and data can be transferred.
Indicates the status of the telephone ports.
1 / 2
Fig. 1-1 Front Panel
Page 10 / 65
LED
Status
Description
ON
The device is on.
ON
The device is ready for use. Now you can link to
the internet.
ON
LAN port is connected to the PC.
ON
Wi-Fi is enabled.
ON
Phone is ready registration for use.
ON
MoCA
is enabled.
LED from top to bottom.
POWER
ONLINE
ETHERNET
Wi-Fi
TEL 1 / 2
OFF
OFF
FLASH
OFF
FLASH
OFF
FLASH
OFF
FLASH
The device boot fail or no power.
The device is not link to the internet yet or not registration.
The device is in registration process.
LAN port is not connected to the PC.
Traffic on the LAN is working.
Wi-Fi is disabled.
Wi-Fi traffic is working.
Phone is not able to use.
Phone interface is in registration process.
MoCA
OFF
FLASH
MoCA is disabled.
MoCA traffic is working.
Table 1-1 LED behavior
Page 11 / 65
Rear Panel
Fig. 1-2 Rear Panel
Slot
Description
WPS Enables scanning for available WPS client device
USB
RESET
USB 3.0 host connector (software upgrade only)
Reset/Reboot this Cable modem
LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector
CABLE RF
12VDC
F-Connector
12V DC-IN Power connector.
Table 1-2 Rear Panel description
Page 12 / 65
Bottom Side Panel for TEL
Fig. 1-3 Bottom Side Panel
The TEL 1 / 2 on the Bottom Side panel of TCG310, you can use telephony RJ-11
Connector.
Page 13 / 65
Wall Mounting
The number of the screw 2 pcs.
Direction for wall mounting: Tuner downward or leftward or rightward.
Dimension for the screw: diameter: 3.5 mm; length: 30 mm.
There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting.
Note: When wall mounting the unit. Ensure that it is within reach of the power outlet.
To do this:
1. For the cable modem, ensure that the wall you use is smooth, flat, dry and sturdy
and use the 2 screws holes.
2. The unit can be to use solid concrete wall and/or hard wood wall.
Fig. 1-4 Wall Mounting
Page 14 / 65
Relationship among the Devices
This illustration shows a cable company that offers
compliant voice/data
The Wireless Voice Gateway provides high
quality telephone voice and fax/modem services over residential, commercial, and education
subscribers on public and private networks via an existing CATV infras
compliant head
communications. The IP traffic can transfer between the Wireless Voice Gateway and
compliant head
What the Modem Needs to Do Its Job
The Right Cable Company:
TV industry
PacketCable
The Internet/Telephony Service Provider (ISP/TSP):
provides you access to an Internet Service Provider (ISP) and Telephony Service Provider
(TSP). The ISP is your gateway to the Internet
access Internet content on the World Wide Web (WWW). The TSP provides you with
telephony access to other modems or other telephony services over the Public Switched
Telephone Network (PSTN).
y to make sure you have everything you need to begin; they’ll
know if you need to install special software or re
DOCSIS
speed Internet access as well as cost
tructure. It can inter
end equipment and provide the IP
urity secures upstream and
Make sure your local cable company provides data
DOCSIS
Your cable company
and provides you with a pipeline to
configure your computer to make your cable
PacketCable/Euro-PacketCable
What the Modem Does
operate with the PacketCable
DOCSIS/Euro-
services.
Fig. 1-5 Connection overview
-
-
and
-effective, toll-
-
-based voice
DOCSIS/Euro-DOCSIS
downstream communications.
services that use cable
PacketCable/Euro-
Check with your cable compan
internet service work for you.
-end equipment. The data sec
-standard DOCSIS/Euro-
compliant technology.
-
compliant and
Page 15 / 65
Contact Your Local Cable Company
You will need to contact your cable company to establish an Internet account before you can
use your gateway. You should have the following information ready (which you will find on the
sticker on the gateway):
• The serial number
• The model number
• The Cable Modem (CM) Media Access Control (MAC) address
• The Terminal Adapter (EMTA) MAC address
• Security information: Service Set Identifier (SSID), Encryption key / passphrase
(WPA2-PSK by default), channel number. Default values are indicated underneath the
modem on the sticker.
Please check the following with the cable company
The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way
modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data
service if the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service.
Note: It is important to supply power to the modem at all times. Keeping your modem plugged
in will keep it connected to the Internet. This means that it will always be ready whenever you
need.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not
attempt any rewiring without contacting your cable company first.
Please verify the following on the Wireless Voice Gateway
The Power LED should be lighted when plug-in the power supply.
Connecting the Wireless Voice Gateway to a Single Computer
This section of the manual explains how to connect your Wireless Voice Gateway to the
Ethernet port on your computer and install the necessary software. Please refer to Figure 1-7
to help you connect your Digital Cable Modem for the best possible connection.
Page 16 / 65
Attaching the Cable TV Wire to the Wireless Voice Gateway
1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be
connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN,
etc.
b. Connected to a wall-mounted cable outlet.
c. Coming out from under a baseboard heater or other location. See Figure 1-6 for the
wiring example.
Notes: For optimum performance, be sure to connect your Wireless Voice Gateway to the first point
the cable enters your home. The splitter must be rated for at least 1GHz.
Fig. 1-6 Basic Home Wiring
Page 17 / 65
Installation procedure for connecting to the Ethernet interface
Follow these steps for proper installation.
(Please refer to Fig. 1-7)
Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable
connector.
Note: To ensure a fast registration of the modem, the coaxial cable must be connected to
the modem before it is powered on.
Plug the power adapter into the socket of the cable modem and two-pin plug in the AC outlet to
power on the modem.
Note: Only use the power adapter that comes with the modem. Using another power
adapter can cause damage to the product, and will void the warranty.
Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of
the computer, and the other end to the ETHERNET port on the rear panel of the cable modem.
The modem will seek the appropriate cable signal on the cable television network and go
through the initial registration process on its own. The modem is ready for data transfer after
the green LED "ONLINE" is lit continuously.
Note: the button "RESET" at the back of the modem is used primarily for maintenance.
Fig. 1-7 Connect to the Modem
Page 18 / 65
Telephone or Fax Connection
When properly connected, most telephony devices can be used with the Wireless Voice
Gateway just as with a conventional telephone service. To make a normal telephone call, pick
up the handset; listen for a dial tone, then dial the desired number. For services such as call
waiting, use the hook switch (or FLASH button) to change calls. The following procedures
describe some of the possible connection schemes for using telephony devices with the
Wireless Voice Gateway.
1. Connect a standard phone line cord directly from the phone (fax machine, answering
machine, caller ID box, etc.) to one of the TEL jacks on the Wireless Voice Gateway.
2. If there is a phone line in your home which is NOT connected to another telephone service
provider, connect a standard phone line cord from a jack on this line to one of the TEL jacks
of the Wireless Voice Gateway. Connect a standard phone line cord directly from the phone
(fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house
that uses that line.
3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type
line cord) from the phone to the TEL jacks on the Wireless Voice Gateway. (Other phones
can be added to each line by using standard phone line splitters.)
Page 19 / 65
CHAPTER 2: WEB CONFIGURATION
To make sure that you can access the Internet successfully, please check the following first.
1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and
your computer is OK.
2. Make sure the TCP/IP protocol is set properly.
3. Subscribe to a Cable Company.
Accessing the Web Configuration
The Wireless Voice Gateway offers local management capability through a built-in HTTP
server and a number of diagnostic and configuration web pages. You can configure the settings
on the web page and apply them to the device.
Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice
Gateway on the URL field: 192.168.100.1
2. After connecting to the device, you will be prompted to enter username and
password. By default, the username is "user" and password is "user".
Fig2-1 Login dialogue
Note: If forget your username and password, you may Press "Reset" button on the rear
panel more than 5seconds to restore the username and password to default.
Page 20 / 65
Loading...