Askey Computer TCG220E27 Users manual
TCG
220
-
E
27
USER MANUAL
Page 1 / 59
SAFETY INSTRUCTIONS AND REGULATORY NOTICES ........................................................... 4
Chapter 1: Connections and Setup ........................................................................................ 9
Cable Modem Overview ................................................................................................ 9
Front Panel ........................................................................................................... 9
Rear Panel .......................................................................................................... 11
Top Side Panel for WPS ........................................................................................ 12
Relationship among the Devices .................................................................................. 13
What the Modem Does ......................................................................................... 13
What the Modem Needs to Do Its Job ..................................................................... 13
Contact Your Local Cable Company ........................................................................ 14
Connecting the Wireless Voice Gateway to a Single Computer .......................................... 14
Attaching the Cable TV Wire to the Wireless Voice Gateway ....................................... 15
Installation procedure for connecting to the Ethernet interface ................................... 16
Chapter 2: WEB Configuration ............................................................................................ 17
Accessing the Web Configuration ................................................................................. 17
Overview Web Page Group .......................................................................................... 19
Overview ............................................................................................................ 19
Internet Web Page Group ........................................................................................... 20
Advanced ........................................................................................................... 20
Port Mapping ...................................................................................................... 22
Parental Control ................................................................................................... 23
Firewall .............................................................................................................. 24
Firewal event log ................................................................................................. 25
DMZ Host ........................................................................................................... 26
Dynamic DNS ...................................................................................................... 27
UPnP ................................................................................................................. 28
MAC base Passthrough ......................................................................................... 29
Bridge Mode ....................................................................................................... 30
Diagnostic .......................................................................................................... 31
eRouter Reset ..................................................................................................... 32
Page 2 / 59
Wi-Fi Web Page Group ............................................................................................... 33
General .............................................................................................................. 33
Schedule ............................................................................................................ 36
WPS .................................................................................................................. 37
MAC Filter ........................................................................................................... 38
Guest Network .................................................................................................... 39
Wi-Fi Clients ........................................................................................................ 42
Reset ................................................................................................................. 43
Wi-Fi insight ........................................................................................................ 44
Settings Web Page Group ........................................................................................... 45
Language ........................................................................................................... 45
Password ............................................................................................................ 46
Initial Scan ......................................................................................................... 47
Configuration ...................................................................................................... 48
LAN ................................................................................................................... 49
Remote Access .................................................................................................... 50
Status Web Page Group .............................................................................................. 51
Status ................................................................................................................ 51
Voice Status ........................................................................................................ 52
Upstream ........................................................................................................... 53
Downstream ....................................................................................................... 54
Event log ............................................................................................................ 55
Chapter 3: Additional Information ....................................................................................... 56
Frequently Asked Questions ........................................................................................ 56
General Troubleshooting ............................................................................................. 57
Service Information ................................................................................................... 58
Federal Communication Commission Interference Statement ............................................ 59
Page 3 / 59
SAFETY INSTRUCTIONS AND REGULATORY NOTICES
Explanation of risk levels
Explanation of pictorial warning ind
ications and warning labels
Product Safety Notice
Before installing or using the product, read these instructions carefully. Be sure to comply
strictly precautions.
This indication is given where there is an immediate danger of death
or serious injury if the person in charge or any third party mishandles
DANGER
WARNING
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
This indication is given where there is a potentiality for death or
serious injury if the person in charge or any third party mishandles
the machine or does not avoid the dangerous situation when
operating or maintaining the machine.
CAUTION
Prohibited
Caution
This indication is given where there is a danger of medium to minor
injury if the person in charge or any third party mishandles the
machine or does not avoid the dangerous situation when operating
or maintaining the machine.
It is used to prohibit its conduct in handling products.
Specific prohibited contents are indicated by pictures and sentences in or
near the figure symbol.
It is used to call attention to ignition, electric shock, high temperature,
etc. in the handling of products.
Specific notes content is indicated by a picture or sentence in or near the
figure symbol.
Used to force actions based on instructions in the handling of products.
Specific instruction content is indicated by a picture or sentence in or near
the figure symbol.
Instruction
Page 4 / 59
LIMITATIONS OF LIABILITY
Instruction
This equipment has been designed for domestic use inside a building. In some
environments or circumstances, the use of wireless devices may be prohibited by
the owner of the building or responsible representatives of the organization. If in
doubt about the policy applying to the use of wireless devices in an organization
where a specific environment (e.g. airports), you should ask for permission to use
the device before turn it on. ASKEY assumes no liability for non-compliance with
regulations on the installation site, and radio interference created vis-à-vis third
parties and due to non-compliance with national regulations for this application.
DANGER
Do not overload wall outlet or extension cords as this may increase the
risk of electric shock or fire. If the power cord is frayed, replace it with a
new one.
Instruction
Instruction
Unplug the
power plug
Do not attempt to connect with any computer accessory or electronic
product without instructions from qualified service personnel. This may
result in risk of electronic shock or fire.
WARNING
Proper ventilation is necessary to prevent the product overheating. Do not
block or cover the slots and openings on the product, which are intended
for ventilation and proper operation.
When the product is expected to be not in use for a period of time,
unplug the power cord of the product to prevent it from the damage of
storm or sudden increases in rating.
Accidental penetrations of small metal objects (such as pins, paper clips,
etc.) disconnect the equipment from the mains as soon as possible (risk
of electric shock) and contact your Customer Service to find out how to
proceed. Do not reconnect the product as a foreign object has not been
Unplug the
eliminated. Unplug the product immediately if you notice it exudes a smell
Page 5 / 59
power plug
of burning or smoke. You should
never open the unit yourself because
Prohibited
Water wet
prohibition
Instruction
you could be electrocuted.
Do not place the product near any source of heat or expose it to direct
sunlight.
Do not expose the product to moisture. Never spill any liquid on the
product.
Avoid connecting or using this product during a lightning storm.
Disturbances transmitted through the grid and / or telephone can cause
electric shock in the product and people.
Instruction
Instruction
CAUTION
Use only power adapter supplied with the product. This appliance is
designed to operate in the rated voltage 100~240 VAC.
Do not place this product on unstable stand or table.
This product is designed for stationary use in an office or a room in the
home for a maximum ambient temperature of 45 ° C (113 ° F).
Instruction
To allow the disconnection of the device in case of problems, make sure
the base of the outlet you plug the power cord is easily accessible and is
located as close as possible to the equipment.
Instruction
Page 6 / 59
Instruction
Be sure to
connect the
ground wire
Leave 7cm to 10cm around the appliance to ensure that proper
ventilation gets to it.
The screen of the coaxial cable is intended to be connected to earth in
the building installation.
Do not attempt to disassemble or open covers of this unit by yourself. Nor
should you attempt to service the product by yourself, which may void
the user’s authority to operate it. Contact qualified service personnel
under the following conditions:
1. If the power cord or plug is damaged or frayed.
2. If liquid has been spilled into the product.
3. If the product has been exposed to rain or water.
Disassembly
prohibited
Unplug the
power plug
4. If the product does not operate normally when the operating
instructions are followed.
5. If the product has been dropped or the cabinet has been
damaged.
6. If the product exhibits a distinct change in perform
ance.
7. If a cable is damaged or frayed provided.
8. If the unit is dropped or damaged in any way.
9. If there is a noticeable signs of overheating
Power off and unplug this product from the wall outlet when it is not in
use or before cleaning. Pay attention to the temperature of the power
adapter. The temperature might be high.
Do not store the Cable Modem product in excessively hot, cold or damp
conditions. Operation Environmental:
Instruction
‧ Operation Temperature: 0°C ~ 45°C
‧ Storage Temperature: -20°C ~ +70°C
To clean the appliance, use a dry, clean soft cloth with no cleaning
solvent or abrasive products. Clean the ventilation openings regularly.
Page 7 / 59
Instruction
Under normal use condition the user shall keep at least 20cm from the
Cable Modem product.
Instruction
Page 8 / 59
CHAPTER 1: CONNECTIO
Cable Modem Overview
The following illustration shows the front panel of the
POWER
Indicates the
Indicates the status of
d
Indicates the status of
etwork (
Displays the status of your cable connection.
connection is detectedand fully lit when the modem has
established a connection with the network and data can be
transferred
LAN1 / 2
In
dicates the state of Ethernet ports
WI-FI Indicates the traffic on the wireless network
WPS
Indicates the status of
TEL
Indicates the status of the telephon
LED
Status
power
status.
d
ata reception by the cable modem from the
d
ata transmission by the cable modem to
The light is off when
the WPS.
e.
Description
Front Panel
NS AND SETUP
Fig.1-1 Front Panel
TCG220-E27:
DS
US
ONLINE
network (
the n
no cable
ownstream traffic)
upstream traffic)
LED from top to bottom.
Page 9 / 59
POWER
ON
The device is on.
Flash
Scanning Downstream and trying to link.
Flash
Scanning Upstream and trying to link.
ON
The device is ready for use. Now you can link to the internet.
ON
LAN port is connected to the PC.
ON
Wi-Fi is enabled.
Flash
WPS process is running or connects fail.
ON
Phone is ready registration for use.
OFF
The device boot fail or no power.
DS
US
ONLINE
LAN
WI-FI
ON
OFF
ON
OFF
OFF
FLASH
OFF
FLASH
OFF
FLASH
Downstream link OK.
Downstream is not linked.
Upstream link OK.
Upstream is not linked.
The device is not link to the internet yet or not registration.
The device is in registration process.
LAN port is not connected to the PC.
Traffic on the LAN is working.
Wi-Fi is disabled.
Wi-Fi traffic is working.
WPS
ON
OFF
TEL
OFF
FLASH
WPS connect success.
WPS is not running.
Phone is not able to use.
Phone interface is in registration process.
Table1-1 LED behavior
Page 10 / 59
Rear Panel
Slot
Description
TEL Telephony RJ
-
11 connector
LAN1 / 2
Ethernet 10/100/1000 Base
-
T RJ
-
45 connector
R
eset
Reset/Reboot this
Cable modem
C
able
F-
Connector
12VDC
12V
DC-IN Power connector.
Fig.1-2 Rear Panel
Table1-2 Rear Panel description
Page 11 / 59
Top Side Panel for WPS
Fig.1-3 Top Side Panel
The button is on the Top Side panel of TCG220-E27, you can long press button
(more than 5 sec) enables scanning for available WPS client device.
Page 12 / 59
Relationship among the Devices
This illustration shows a cable company that offers
PacketCable
The Wireless Voice Gateway provides high
quality telephone voice and fax/modem services over residential, commercial, and
education subscribers on public and private networks via an existing CATV infrastructure. It
PacketCable
based voice communications. The IP traffic can transfer between the Wireless Voice Gateway
compliant head
upstream and downstream communications.
Needs to Do Its Job
The Right Cable Company:
TV industry
The Internet/Telephony Service Provider (ISP/TSP):
you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP).
The ISP is your gateway to the Internet and provides you with a pipeline to access
Internet content on the World Wide Web (WWW). The TSP provides you with telephony
ess to other modems or other telephony services over the Public Switched Telephone
Check with your cable company to make sure you have everything you need to begin; they’ll
know if you need to install special software or re
DOCSIS
speed Internet access as well
equipment and provide the IP
end equipment. The data security secures
Make sure your local cable company provides data services
compliant technology.
Your cable company provides
omputer to make your cable
PacketCable/Euro-
What the Modem Does
toll-
DOCSIS/Euro-
compliant voice/data services.
Fig.1-4 Connection overview
-
and
as cost-effective,
can inter-operate with the
and DOCSIS/Euro-DOCSIS
What the Modem
that use cable
acc
Network (PSTN).
internet service work for you.
compliant head-end
-
-standard DOCSIS/Euro-DOCSIS
-configure your c
-
Page 13 / 59
Contact Your Local Cable Company
You will need to contact your cable company to establish an Internet account before you can
use your gateway. You should have the following information ready (which you will find on the
sticker on the gateway):
• The serial number
• The model number
• The Cable Modem (CM) Media Access Control (MAC) address
• The Terminal Adapter (EMTA) MAC address
• Security information: Service Set Identifier (SSID),
Encryption key / passphrase
(WPA2/PSK by default), channel number. Default values are indicated underneath the
modem on the sticker.
Please check the following with the cable company
The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way
modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data
service if the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service.
Note: It is important to supply power to the modem at all times. Keeping your modem
plugged in will keep it connected to the Internet. This means that it will always be ready
whenever you need.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not
attempt any rewiring without contacting your cable company first.
Please verify the following on the Wireless Voice Gateway
The Power LED should be lighted when plug-in the power supply.
Connecting the Wireless Voice Gateway to a Single Computer
This section of the manual explains how to connect your Wireless Voice Gateway to the
Ethernet port on your computer and install the necessary software. Please refer to Figure 1-6
to help you connect your Digital Cable Modem for the best possible connection.
Page 14 / 59
Attaching the Cable TV Wire to the Wireless Voice Gateway
1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be
connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN,
etc.
b. Connected to a wall-mounted cable outlet.
c. Coming out from under a baseboard heater or other location. See Figure 1-5 for the
wiring example.
Notes:For optimum performance, be sure to connect your Wireless Voice Gateway to the first
point the cable enters your home. The splitter must be rated for at least 1GHz.
Fig.1-5Basic Home Wiring
Page 15 / 59
Installation procedure for connecting to the Ethernet interface
Follow these steps for proper installation.(Please refer to Fig. 1-6)
Plug the coaxial cable to the cable wall outlet and the other end to the modem’scable
connector.
Note: To ensure a fast registration of the modem, the coaxial cable must be connected to
the modem before it is powered on.
Plug the power adapter into the socket of the cable modem and two-pin plug in the AC
outletto power on the modem.
Note: Only use the poweradapter that comes with the modem. Using another power adapter
can cause damage to the product, and will void the warranty.
Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of
the computer, and the other end to the ETHERNET port on the rear panel of the cable
modem. The modem will seek the appropriate cable signal on the cable television network
and go through the initial registration process on its own. The modem is ready for data
transfer after the green LED "Online" is lit continuously.
Note: the button "Reset" at the back of the modem is used primarily for maintenance.
Fig.1-6 Connect to the Modem
Page 16 / 59
CHAPTER 2: WEB CONFIGURATION
To make sure that you can access the Internet successfully, please check the following first.
1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and
your computer is OK.
2. Make sure the TCP/IP protocol is set properly.
3. Subscribe to a Cable Company.
Accessing the Web Configuration
The Wireless Voice Gateway offers local management capability through a built-in HTTP
server and a number of diagnostic and configuration web pages. You can configure the
settings on the web page and apply them to the device.
Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice Gateway
on the URL field: 192.168.100.1 or 192.168.1.1
2. After connecting to the device, you will be prompted to enter username and password.
By default, the username is "admin" and password is "Cl@r0".
Fig.2-1 Login dialogue
Note: If forget your username and password, you may Press "Reset" button on the rear
panel more than 5seconds to restore the username and password to default.
Page 17 / 59
If you login successfully, the main page will appear. “
You can change the display language to “English” or “Español” on the top of the page.
Fig. 2-2 Switch Language
Page 18 / 59
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