FEMTOCELL
MULTI-BAND SOHO
B2/B4 (SS2FII)
Quick Start Guide
Femtocell Multi-band SOHO Quick Start Guide
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Table of Contents
Welcome .......................................................................................................... 3
Box Content .................................................................................................... 4
Connection Overview .................................................................................... 5
Quick Setup .................................................................................................... 6
Common Troubleshooting Procedures .................................................... 10
FAQs ............................................................................................................... 11
Femtocell Multi-band SOHO Quick Start Guide
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Welcome
The Femtocell Multi-band SOHO
(Small Office Home Office)
provides enhanced mobile voice
and data service within buildings. It
delivers high quality voice calls and
faster, more reliable mobile data
service.
The Femtocell Multi-band SOHO
connects to your broadband
Internet service to deliver extended
indoor mobile network coverage.
The in-building mobile phone
connectivity, signal quality, and
data bandwidth will greatly
improve, especially if the building is
in a remote area or out of adequate
mobile phone tower range.
Inside this package you will find the
Femtocell Multi-band SOHO and its
accessories necessary for the
installation. The Femtocell Multiband SOHO has a zero touch set-up
process. Just install as detailed in
this guide and it connects to your
mobile phone automatically
whenever your phone is within
range.
Before you begin you need to make
sure you have the following:
• High speed internet service and
an available Ethernet LAN port
on your router.
• An available power socket or
electrical outlet. This is not
required if using Power-OverEthernet (PoE).
• A 3G or LTE phone registered
for 3G or LTE service with your
service provider.
Femtocell Multi-band SOHO Quick Start Guide
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Box Content
Quick Start Guide
(This document)
Femtocell Multi-band SOHO
GPS Antenna & Cable Velcro Strap
(15 feet)
Wall Mounting Kit
(2 Screws and 2 Wall
Anchors)
AC Power Adaptor Ethernet Cable
Femtocell Multi-band SOHO Quick Start Guide
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Connection Overview
Power
Power on when AC Adaptor is plugged in
Yellow WAN Port
Connect to internet router
Grey LAN Port
Connect to other devices, like PC, if needed
Reset
1. Press and hold for 5 seconds for reboot
2. Press and hold for 20 seconds for factory
setting reset and software update
Femtocell Multi-band SOHO Quick Start Guide
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1
2
Quick Setup
Connect your Femtocell Multi-band SOHO to the Internet
Connect the yellow Ethernet cable from the yellow “WAN” port on your Femtocell
Multi-band SOHO to an available Ethernet port on your internet router.
Connect GPS antenna to your Femtocell Multi-band SOHO
Connect the GPS antenna cable to the GPS port on the Femtocell Multi-band
SOHO. The GPS antenna helps reduce the device setup time and improves device
location accuracy. Position the antenna as close to a window as possible.
Femtocell Multi-band SOHO Quick Start Guide
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3
Power on your Femtocell Multi-band SOHO
Plug in your AC power adaptor into the power outlet and connect the power
cable to the Femtocell Multi-band SOHO power port.
Femtocell Multi-band SOHO Quick Start Guide
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4
Let your Femtocell Multi-band SOHO set up
After you power on your Femtocell Multi-band SOHO, it will go through selfinstallation. It can take up to 45 minutes to complete the device setup. Your
Femtocell Multi-band SOHO may download updates and restart during this time.
• Power (Solid Green)
Power on.
Device self-testing and update complete.
• Internet (Solid Green)
Successful internet connection.
• Status (Solid Green)
Successful connection established with mobile
operator network.
• GPS (Solid Green Optional)
GPS position locked if GPS if signal is present.
• 3G/4G (Solid
Green
)
Device is ready to provide 3G service.
• 4G LTE (
Solid Green)
Device is ready to provide LTE service.
Femtocell Multi-band SOHO Quick Start Guide
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4
5
Wall mount your Femtocell Multi-band SOHO if desired
Congratulations! Your Femtocell Multi-band SOHO setup is complete.
You should see improved signal strength from your device. Make your first call to
enjoy more dependable voice calls and a more reliable high speed data
connection.
Femtocell Multi-band SOHO Quick Start Guide
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Common Troubleshooting Procedures
Issue Description and Resolution
Power
Internet
Status
GPS
3G
4G
Device has a hardware issue.
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Device unable to capture GPS signal.
Without GPS signal lock, device is still
able to proceed through setup and
operate normally. You may receive
SMS or email notifications to verify
your device use address for
emergency 119 or 911 call safety.
Any
Any
Any
Solid Orange
Any
Any
Device connection issue with
router.
Flashing
or
Solid Green
Solid Orange
Off
Any
Off
Off
Device is unable to reach network.
Check with Internet Service Provider
on network settings. Ensure ports
UDP 500, UDP 4500 and UDP 123 are
opened.
Flashing or
Solid Green
Flashing
Orange
Off
Any
Off
Off
Unable to activate the device
with network.
Flashing
or
Solid
Green
Solid Green
Solid or
Flashing
Orange
Any
Off
Off
3G, 4G, service is not available.
Device may not be used in market
or remote disabled.
Solid Green
Solid Green
Solid or
Flashing
Green
Any
Off
Off
Device has reached maximum
number of active voice and data
connections for each technology.
Attempt to call again after
existing calls are terminated.
Solid Green
Solid Green
Flashing
Green
Any
Flashing
Green
Flashing
Green
The device is overheated.
Move device to a cooler location.
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Femtocell Multi-band SOHO Quick Start Guide
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FAQs
How do I know that I am using my
Femtocell Multi-band SOHO service?
Your mobile phone display will
automatically indicate if you are within
small cell signal range. If registered and
configured properly, your mobile phone
should display a small cell service
message and an associated signal
indicator.
Will my call drop if I leave the building in
the middle of a call?
If you move out of range of the Femtocell
Multi-band SOHO, your call will be
automatically transferred to the next
available network service offered by your
mobile service provider, without
disconnecting your call. If no other
mobile network is available your call will
be disconnected.
What happens if my broadband
connection fails?
If you lose your broadband connection in
cases of IP connectivity set up failure, the
Internet light will light solid orange and
your Femtocell Multi-band SOHO
coverage will stop. The Femtocell Multiband SOHO service will return when the
broadband connection is recovered.
What happens if my Femtocell Multiband SOHO stops operating – can I still
place a call?
If your Femtocell Multi-band SOHO stops
operating (e.g. if you have lost your
broadband connection) then you will no
longer be able to place calls through the
Femtocell Multi-band SOHO. However, if
you have coverage from the mobile
network of your mobile service provider
you can still place calls normally.
Femtocell Multi-band SOHO Quick Start Guide
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Safety Notes
GENERAL: Please read this Quick Start
Guide carefully before using the
Femtocell Multi-band SOHO. The purpose
of the Femtocell Multi-band SOHO is to
provide improved mobile signal coverage
inside a building. Do not use this device
for any other purpose, as doing so may
be dangerous.
PLACEMENT: The Femtocell Multi-band
SOHO and all its components (including
cables and power adaptor) should be
placed in a dry, indoor area, at elevated
heights such as on top of shelves,
cabinets, etc. It should be kept away from
any wet or damp environments; such as
kitchens, bathrooms, laundry rooms or
any other areas with exposure to
moisture, sprays, drips, or running water.
For the safety of stored data, it should
not be placed near magnetic devices such
as audio or video tapes, diskettes or
credit cards. While in service, the antenna
should not be co-located with another
antenna or transmitting device.
CONDITIONS OF USE:
Temperature rating: -5°C to 45°C.
Relative Humidity rating: 5% to 95%.
Maximum altitude: 3960m.
MEDICAL DEVICES: The Femtocell Multiband SOHO contains a radio transmitter.
Medical devices such as pacemakers and
hearing aids may be affected, unless
precautions are taken, when using this
device. Please contact your healthcare
provider for additional safety guidelines.
COMPLIANCE WITH APPLICABLE
EXPOSURE LIMITS: The Femtocell Multi-
band SOHO is a multiband radio
transmitter and receiver. When it’s
turned on, it receives and transmits radio
frequency (RF) signals. The system
controls the transmitted power level
within a range up to 0.5 W, cumulated
over all transmitting bands.
EMERGENCY: The Femtocell Multi-band
SOHO does not operate during instances
of power loss. To make emergency calls
under this condition, please use a mobile
or land line phone.
POWER SUPPLY: Ensure that the voltage
specified corresponds to the power
socket to which you connect it. In case of
power loss (and therefore loss of
service), all mobile calls, including
emergency calls, will be redirected
automatically to the default mobile
(carrier) network. If you have no mobile
network coverage and need to make an
emergency call, please use a land line. In
case of a thunderstorm, please
disconnect the device to avoid damage.
For safety reasons, only authorized
service technicians should open the
device.
The AC/DC adapter meets the following
specifications:
Input power: 100-240VAC, 50-60Hz,
1.0A
Output power: 12VDC, 2A
INTERFACES:
All output ports are considered limited
power sources (LPS).
Femtocell Multi-band SOHO Quick Start Guide
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DISPOSAL & RECYCLING: To facilitate
disposal and/or recycling, please respect
the sorting rules of your country or
region for this kind of device. European
regulations require the disposal of this
device at sales points or at designated
collection points such as drop-off
centers, etc.
Femtocell Multi-band SOHO Quick Start Guide
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Federal
Communications
Commission
Interference
Statement
This equipment complies with Part 15 of
the FCC Rules. Operation is subject to the
following two conditions: (1) This device
does not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that may cause undesired
operation.
This equipment has been tested and
complies with the Class B digital device
limits, pursuant to Part 15 of the FCC
Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used
according to the instructions, may cause
harmful interference to radio
communications. However, there is no
guarantee that interference cannot occur
in a particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by taking one of the
following actions:
· Reorient or relocate the receiving
antenna.
· Increase the separation between the
equipment and the receiver.
· Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
· Consult the dealer or an experienced
radio/TV technician for help.
FCC Caution
Any changes or modifications not
expressly approved by the party
responsible for compliance could void the
user's authority to operate this
equipment.
This transmitter must not be co-located
or operated in conjunction with any other
antenna or transmitter.
Radiofrequency Radiation Exposure
Statement
When using FCC OET Bulletin 65 and its
supplements, this equipment complies
with FCC 47 CFR 1.1307(b) for
radiofrequency radiation exposure in
uncontrolled (general public)
environments. This equipment shall be
installed and operated with a minimum
distance of 20cm between the radiator
and your body.
Femtocell Multi-band SOHO Quick Start Guide
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Copyright © 2017 Nokia. All rights reserved.
The information presented is subject to
change without notice. Nokia assumes no
responsibility for inaccuracies contained
herein.
NOTICE OF LIABILITY: Every effort has been made
to ensure that this guide contains accurate
and current information. However Nokia and
the author shall not be liable for any loss or
damage suffered by readers as a result of any
information contained herein.
TRADEMARKS: Nokia and the Nokia logo are
registered trademarks of Nokia.
All other trademarks are the property of their
respective owners.
20170501
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