Askey Computer DWG855V22 User Manual

CABLE

SATELLITE

TELECOM

TERRES TRIAL

DWG855 - Residential Voice Gateway

User manual

CAUTION

Disconnect power before

servicing.

This device is intended for

indoor operation only.

Telephone jacks Line 1 and

Line 2 must not be connected

to outside wiring.

This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the

household waste. The European Union has implemented a specific collection and recycling system for which

producers' are responsible.

To ensure reliable operation and to prevent overheating,

provide adequate ventilation for this modem and keep it

away from heat sources. Do not locate near heat registers

or other heat-producing equipment. Provide for free air

flow around the Residential Voice Gateway and its power

supply.

This appliance has been designed and manufactured with high quality materials and components that can be

recycled and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for

the system to work properly but which can become a health and environmental hazard if they are not handled or

disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the

household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with

the vendor when buying a new appliance.

- If you are a professional user, please follow your supplier's instructions.

- If the appliance is rented to you or left in your care, please contact your service provider.

Help us protect the environment in which we live !

NORTH AMERICAN CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code

(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and,

in particular, specifies that the cable ground shall be connected to the grounding system of the building

as close to the point of cable entry as practical.

Illustrations contained in this document are for representation only.

PacketCable and DOCSIS compliant

This product was designed according to Data over Cable Service Interface Specifications and

PacketCable Voice Over IP Cable Telephony Specifications.

It will operate on any DOCSIS-compliant Hybrid Fiber Coax (HFC) cable system and offers DOCSIS

and PacketCable Baseline Privacy to promote secure internet transactions and PC-secure telephone

service.

Operating Information

Operating Temperature: 0° to 40° C (32° to 104° F)

Storage Temperature: -30° to 65° C (-22° to 149° F)

If you purchased this product at a retail outlet, please read the following:

Product Registration

Please fill out the product registration card (packed separately) and return it immediately, or register

on-line at rca.com. Registering allows us to contact you if needed.

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and

record the serial and model numbers in case you need them. The numbers are located on the back of the

product.

Model No. ____________________________Serial No ________________________________

Purchase Date: ________________________Dealer/Address/Phone: _________________________

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Chapter 1: Connections and Setup .................................................................................................... 4

Introduction ................................................................................................................................ 4

Residential Voice Gateway Features ........................................................................................... 4

What’s on the CD-ROM .......................................................................................................... 4

Computer Requirements .......................................................................................................... 5

Wall Mounting ...................................................................................................................... 6

Residential Voice Gateway DWG855 Overview ................................................................................... 7

Front Panel .......................................................................................................................... 7

Rear Panel ........................................................................................................................... 9

Installing the Battery .............................................................................................................. 9

Flank Panel ........................................................................................................................ 10

Relationship among the Devices .................................................................................................... 11

What the Modem Does .......................................................................................................... 11

What the Modem Needs to Do Its Job ....................................................................................... 11

Contact Your Local Cable Company ......................................................................................... 12

Connecting the Residential Voice Gateway to a Single Computer ........................................................... 13

Attaching the Cable TV Wire to the Residential Voice Gateway ....................................................... 13

Important Connection Information ........................................................................................... 13

Ethernet Connection to One Computer ...................................................................................... 14

Connecting More Than Two Computers to the Residential Voice Gateway .......................................... 15

Telephone or Fax Connection.................................................................................................. 16

Activating the Residential Voice Gateway ........................................................................................ 17

Chapter 2: Web Configuration ....................................................................................................... 18

Accessing the Web Configuration ................................................................................................... 18

Outline of Web Manager ........................................................................................................ 19

Gateway - Status Web Page Group ................................................................................................. 20

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

1. Software ........................................................................................................................ 20

2. Connection ..................................................................................................................... 21

3. Password ........................................................................................................................ 22

4. Diagnostics ..................................................................................................................... 23

5. Event Log ....................................................................................................................... 24

6. Backup/Restore ................................................................................................................ 25

Gateway – Network Web Page Group .............................................................................................. 26

1. LAN ............................................................................................................................. 26

2. WAN ............................................................................................................................. 27

3. Computers ...................................................................................................................... 28

4. DDNS ........................................................................................................................... 29

5. Time ............................................................................................................................. 30

Gateway – Advanced Web Page Group ............................................................................................ 31

1. Options .......................................................................................................................... 31

2. IP Filtering ..................................................................................................................... 32

3. MAC Filtering ................................................................................................................. 33

4. Port Filtering ................................................................................................................... 34

5. Forwarding ..................................................................................................................... 35

6. Port Triggers ................................................................................................................... 36

7. DMZ Host ...................................................................................................................... 37

8. RIP (Routing Information Protocol) Setup............................................................................... 38

Gateway – Firewall Web Page Group .............................................................................................. 39

1. Web Content Filtering ........................................................................................................ 39

2. TOD Access Filtering ........................................................................................................ 40

3. Local Log and Remote Log ................................................................................................. 41

Gateway – Parental Control Web Page Group .................................................................................... 42

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Basic Setup ........................................................................................................................ 42

Gateway – Wireless Web Page Group .............................................................................................. 43

1. Radio ............................................................................................................................ 44

2. Primary Network .............................................................................................................. 45

3. Guest Networks ............................................................................................................... 53

4. Access Control ................................................................................................................. 54

5. Advanced ....................................................................................................................... 55

6. Bridging ......................................................................................................................... 57

7. WMM ........................................................................................................................... 58

VoIP – Basic Web Page Group ....................................................................................................... 60

1. Basic LAN ..................................................................................................................... 60

2. Hardware Info ................................................................................................................. 61

3. Event Log ....................................................................................................................... 62

4. CM State ........................................................................................................................ 63

5. Battery .......................................................................................................................... 64

Chapter 3: Additional Information .................................................................................................. 65

Frequently Asked Questions ......................................................................................................... 65

General Troubleshooting .............................................................................................................. 67

FCC Declaration of Conformity and Industry Canada Information .......................................................... 69

Service Information .................................................................................................................... 70

Glossary .................................................................................................................................. 71

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Introduction

Residential Voice Gateway Features

 Support Multiple Provisioning Mode

 4 Standard RJ-45 connectors for 10/100BaseT Ethernet with auto-negotiation and MDIS functions

 Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony

 IEEE 802.11b/g Wireless interface

 Support simultaneous voice and data communications

 Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM

A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16, BV32 and SIP

 Echo Cancellation

 Voice Active Detection (VAD)

 DTMF detection and generation

 Comfort Noise Generation (CNG)

 Support V.90 fax and modem services

 Transparent bridging for IP traffic

 RSA and 56 bit DES data encryption security

 SNMP network management support

 Remote operating firmware downloading

 Support Web pages and private DHCP server for status monitoring

 Clear LED display

 Plug and Play

What’s on the CD-ROM

Insert the Residential Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips,

the internal diagnostics, and other valuable information.

CD-ROM Contents:

 Electronic copy of this user’s guide in additional languages (PDF format)

 Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded

already

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Microsoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or later.

 Links to RCA or Thomson web sites

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

Computer Requirements

For the best possible performance from your Residential Voice Gateway, your personal computer must

meet the following minimum system requirements (note that the minimum requirements may vary by

cable companies):

IBM PC COMPATIBLE MACINTOSH**

CPU Pentium preferred PowerPC or higher

System RAM 16MB (32MB preferred) 24MB (32MB preferred)

Operating System Windows* NT/2000/Me/XP/Vista,

Mac OS** 7.6.1 or higher

Linux

Available Disk Space 125MB 50MB

Sound Card Required for audio on CD-ROM N/A

Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive Required Required

Ethernet 10BaseT or 100BaseT

10BaseT or 100BaseT

An Ethernet card makes it possible for your computer to pass data to and from

the internet. You must have an Ethernet card and software drivers installed in

your computer. You will also need a standard Ethernet cable to connect the

Ethernet card to your Residential Voice Gateway.

Software  A TCP/IP network protocol for each machine



(5.0 and 4.7 or later, respectively, are strongly recommended.)

* Windows is a trademark of Microsoft Corporation.

** Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Wall Mounting

The number of the screw: 2 pcs

Direction for wall mounting: LED panel upward.

Dimension for the screw: 4.4 mm (0.17 inch)

There are 4 slots on the underside of the EMTA that can be used for wall mounting.

Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

You will need 2 suitable screws which screw diameter would be 4.4 mm (0.17 inch) to wall mount the

Cable Modem or the Battery Pack. Two different wall mount directions could be chosen for the Battery

Pack.

To do this:

1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 4 screw holes which are 101.6 mm (4 inches) apart from each other.

2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.

3. Remove any connections to the unit and locate it over the screw heads. When in line, gently push the unit on to the wall and move it downwards to secure.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Residential Voice Gateway DWG855 Overview

Front Panel

The following illustration shows the front panel of the DWG855 machine:

The LEDs on the front panel are described in the table below (from left to right):

DWG855T/

DWG855CH

Boot-up

Operation

DOCSIS

Start-up

Operation

MTA

initialization

CPE

Operation

CPE

Operation

AC Good ON

Power

ON ON ON

ON FLASH FLASH FLASH X X X X X X X X

ON FLASH OFF OFF X X X X X X X X

ON ON FLASH OFF X X X X X X X X

ON ON ON FLASH X X X X X X X X

ON ON ON

ON FLASH FLASH OFF X X X X X X X X Operational(NACO=OFF)

ON ON ON

ON X X X

ON X X X X X X X X X X

Internet Ethernet

DS US Online 1 2 3 4

0.25 second

ON ON

1 second

ON X X X X X X X X Operational (NACO=ON)

ON X X X X FLASH OFF OFF

ON X X X X OFF FLASH OFF

ON X X X X FLASH FLASH OFF

<CM Normal Operation> ON ON ON <CM Normal Both Lines On-Hook

ON ON ON ON ON ON

X X X X X X X X

OFF

FLASH

Tel 1 Tel 2 Battery Wireless Description

X ON Power on 0.25 sec

X X X X

From power ON to system

initialization complete

Following system

initialization complete to

(before) DS scanning

During DS scanning and

acquiring SYNC

From SYNC completed,

receiving UCD to ranging

completed

During DHCP, configuration

file download, registration,

and Baseline Privacy

initialization

X MTA DHCP

X MTA SNMP/TFTP

X RSIP

No Ethernet Link

Ethernet Link

TX/RX Ethernet Traffic

Ethernet Collision

OFF

FLASH

No Wireless Link

Wireless Link

TX/RX Wireless Traffic

Wireless init fail

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

ON ON

A software download and

FLASH

DWG855T/

DWG855CH

Battery Good

AC Good

Battery Low

AC Good

Battery Bad

AC Fail

Battery Good

AC Fail

Battery Low

AC Fail

Battery Bad

Power

FLASH

Internet Ethernet

DS US Online 1 2 3 4

OFF

< All LEDs may be unlit due to lack of battery power> OFF

Tel 1 Tel 2 Battery Wireless Description

FLASH ON

FLASH

FLASH FLASH

FLASH ON

FLASH

FLASH FLASH

FLASH ON

FLASH

FLASH FLASH

ON ON

FLASH ON

ON FLASH

FLASH FLASH

ON ON

FLASH ON

ON FLASH

FLASH FLASH

FLASH

OFF

FLASH

Operation> Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

Both Lines Off-Hook

Both Lines On-Hook

Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

Both Lines Off-Hook

Both Lines On-Hook

Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

Both Lines Off-Hook

Both Lines On-Hook

Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

OFF

< All LEDs may

be unlit due to

lack of battery

power>

Both Lines Off-Hook

Both Lines On-Hook

Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

Both Lines Off-Hook

Both Lines On-Hook

Tel1 Off-hook, Tel2

On-hook

Tel1 On-hook, Tel2

Off-hook

Both Lines Off-Hook

SW Download

Operation

ON FLASH FLASH ON X X X X X X X X

Illustrations contained in this document are for representation only.

while updating the

memory

Rear Panel

TEL1 & TEL2 Telephony RJ-11 connector

ETHERNET 1-4: Ethernet 10/100BaseT RJ-45 connector

Chapter 1: Connections and Setup

REBOOT EMTA: Reboot this Residential Voice Gateway

CABLE: F-Connector

15VDC: Power connector

Installing the Battery

This section provides information on installing batteries into the modem. Follow the steps below:

1. Ensure the power cord is unplugged.

2. Remove the battery cover on the rear panel. There are two battery compartments. You may install

a single battery into either compartment.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Flank Panel

 WPS: WiFi Protected Setup

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Relationship among the Devices

This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data

services.

What the Modem Does

The Residential Voice Gateway provides wired and wireless high-speed Internet access as well as

cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and

education subscribers on public and private networks via an existing CATV infrastructure. It can

inter-operate with the PacketCable compliant head end equipment and provide the IP-based voice

communications. The IP traffic can transfer between the Residential Voice Gateway and DOCSIS

compliant headend equipment. The data security secures upstream and downstream communications.

What the Modem Needs to Do Its Job



The Right Cable Company:

Make sure your local cable company provides data services that use

cable TV industry-standard DOCSIS-compliant and PacketCable-compliant technology.



The Internet/Telephony Service Provider (ISP/TSP):

Your cable company provides you access to an

Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to

the Internet and provides you with a pipeline to access Internet content on the World Wide Web

(WWW). The TSP provides you with telephony access to other modems or other telephony services

over the Public Switched Telephone Network (PSTN).

Check with your cable company to make sure you have everything you need to begin; they’ll know if

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

you need to install special software or re-configure your computer to make your cable internet service

work for you.

Contact Your Local Cable Company

You will need to contact your cable company to establish an Internet account before you can use your

gateway. You should have the following information ready (which you will find on the sticker on the

gateway):

 The serial number

 The model number

 The Cable Modem (CM) Media Access Control (MAC) address

 The Terminal Adapter (EMTA) MAC address

Please verify the following with the cable company

 The cable service to your home supports DOCSIS compliant two-way modem access.

 Your internet account has been set up. (The Media Terminal Adapter will provide data service if the

cable account is set up but no telephony service is available.)

 You have a cable outlet near your PC and it is ready for Cable Modem service.

Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will

keep it connected to the Internet. This means that it will always be ready whenever you need.

Important Information

Your cable company should always be consulted before installing a new cable outlet. Do not attempt any

rewiring without contacting your cable company first.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Connecting the Residential Voice Gateway to a Single Computer

This section of the manual explains how to connect your Residential Voice Gateway to the Ethernet port

on your computer and install the necessary software. Please refer to Figure 1 to help you connect your

Digital Cable Modem for the best possible connection.

Attaching the Cable TV Wire to the Residential Voice Gateway

1. Locate the Cable TV wire. You may find it one of three ways:

a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to

the jack which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.

b. Connected to a wall-mounted cable outlet.

c. Coming out from under a baseboard heater or other location. See Figure 1 for the wiring

example.

Notes: For optimum performance, be sure to connect your

Residential Voice Gateway to the first point the cable enters

your home. The splitter must be rated for at least 1GHz.

Fig. 1: Basic Home Wiring

Important Connection Information

The Residential Voice Gateway supports Telephone and Ethernet connections simultaneously.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Below are important points to remember before you connect the Residential Voice Gateway.

 For Ethernet connections, go to page 14.

 For telephone and fax connections, go to page 16.

Ethernet Connection to One Computer

Make the connections to the modem in the following sequence:

1. Connect one end of the coaxial cable to the cable connection on the wall, and the other end to the

CABLE jack on the Residential Voice Gateway.

2. Connect the plug from the AC power supply into the DC jack on the Residential Voice Gateway, and

plug the power supply into an AC outlet.

3. Note: Use only the power supply that accompanied this unit. Using other adapters may damage the

unit. Connect one end of the Ethernet cable (straight-wired, see below) to the Ethernet port on the

back of your computer, and the other end to the ETHERNET port on the Residential Voice Gateway.

Make sure that the Ethernet cable is straight-wired (not “null” or crossover-wired). However, you

will need a crossover-type cable if you are connecting the modem to a hub, or a hub within a port

switch that provides the same function.

Fig.2 Ethernet Connection

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Connecting More Than Two Computers to the Residential Voice Gateway

If you need to connect more than two computers to DWG855, simply connect the computers to the

Ethernet ports on the rear panel.

Fig.3: Multiple-PC Connection

Note: You may need to check with your service provider in order to connect multiple computers.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Telephone or Fax Connection

When properly connected, most telephony devices can be used with the Residential Voice Gateway just

as with conventional telephone service. To make a normal telephone call, pick up the handset; listen for a

dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH

button) to change calls. The following procedures describe some of the possible connection schemes for

using telephony devices with the Residential Voice Gateway.

1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller

ID box, etc.) to one of the LINE jacks on the Residential Voice Gateway.

2. If there is a phone line in your home which is NOT connected to another telephone service provider,

connect a standard phone line cord from a jack on this line to one of the LINE jacks of the

Residential Voice Gateway. Connect a standard phone line cord directly from the phone (fax machine,

answering machine, caller ID box, etc.) to one of the other jacks in the house that uses that line.

If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord)

from the phone to the LINE jacks on the Residential Voice Gateway. (Other phones can be added to

each line by using standard phone line splitters.

Fig. 4- Phone/Fax Connection

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Activating the Residential Voice Gateway

After installing the Residential Voice Gateway and turn it on for the first time (and each time the modem

is reconnected to the power), it goes through several steps before it can be used. Each of these steps is

represented by a different pattern of flashing lights on the front of the modem.

Note: All indicators flash once before the initialization sequence.

If all of the lights are flashing sequentially, it means the Residential Voice Gateway is automatically

updating its system software. Please wait for the lights to stop flashing. You cannot use your modem

during this time. Do not remove the power supply or reset the Residential Voice Gateway during this

process.

For a better wireless reception/connectivity, please make sure the supplied Wireless antenna is connected

to the back of the unit.

Illustrations contained in this document are for representation only.

Chapter 2: Web Configuration

To make sure that you can access the Internet successfully, please check the following first.

1. Make sure the connection (through Ethernet) between the Residential Voice Gateway

and your computer is OK.

2. Make sure the TCP/IP protocol is set properly.

3. Subscribe to a Cable Company.

Accessing the Web Configuration

The Residential Voice Gateway offers local management capability through a built in HTTP server and

a number of diagnostic and configuration web pages. You can configure the settings on the webpage and

apply them to the device.

Once your host PC is properly configured; please proceed as follows:

1. Start your web browser and type the private IP address of the Residential Voice

Gateway on the URL field: 192.168.0.1

2. After connecting to the device, you will be prompted to enter username and password.

By default, the username is “ ” and the password is “admin”.

Fig. 5 Dialogue for Login

If you login successfully, the main page will appear.

Illustrations contained in this document are for representation only.

Outline of Web Manager

The main screen will be shown as below.

Chapter 2: Web Configuration

Fig. 6 Outline of Web Manager

 Main Menu: the hyperlinks on the top of the page, including Gateway, VoIP and several sub-menu

items

 Title: the sidebar on the left side of the page, indicates the title of this management interface, e.g.,

Software in this example

 Main Window: the current workspace of the web management, containing configuration or status

information

For easy navigation, the pages are organized in groups, with group names main menu, individual page

names within each group are provided in the sidebar. To navigate to a page, click the group hyperlink at

the top, then the page title on the sidebar.

Please note, your cable company may not support the reporting of some items of information listed on

your gateway’s internal web pages. In such cases, the information field appears blank or a little different

than what is showing in the figures. This is normal.

Illustrations contained in this document are for representation only.

Chapter 2: Web Configuration

Gateway - Status Web Page Group

1. Software

The information section shows the hardware and software information about your gateway.

The status section of this page shows how long your gateway has operated since last time being powered

up, and some key information the Cable Modem received during the initialization process with your

cable company. If Network Access shows “Allowed,” then your cable company has configured your

gateway to have Internet connectivity. If not, you may not have Internet access, and should contact your

cable company to resolve this.

Fig. 7 Gateway\Status\Software

Illustrations contained in this document are for representation only.

+ 53 hidden pages