Askey Computer DWG855 Users manual

DWG855

digital ⎢ BROADBAND EMTA GATEWAY

Important Information

CAUTION

Disconnect power before

servicing.

CAUTION

This device is intended for

indoor operation only.

Telephone jacks Line 1 and

Line 2 must not be

connected to outside

wiring.

CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code

CAUTION

To ensure reliable operation and to prevent

overheating, provide adequate ventilation for this

modem and keep it away from heat sources. Do not

locate near heat registers or other heat-producing

equipment. Provide for free air flow around the EMTA

Gateway and its power supply.

(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper

grounding and, in particular, specifies that the cable ground shall be connected to the grounding

system of the building as close to the point of cable entry as practical.

PacketCable and DOCSIS compliant

This product was designed according to Data over Cable Service Interface Specifications and

PacketCable Voice Over IP Cable Telephony Specifications.

It will operate on any DOCSIS-compliant Hybrid Fiber Coax (HFC) cable system and offers DOCSIS

and PacketCable Baseline Privacy to promote secure internet transactions and PC-secure

telephone service.

Operating Information

Operating Temperature: 0˚ - 40˚ C (32˚ - 104˚ F)

Storage Temperature:-30˚ to 65˚ C

If you purchased this product at a retail outlet, please read the following:

Product Registration

Please fill out the product registration card (packed separately) and return it immediately, or

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it

here and record the serial and model numbers in case you need them. The numbers are located

on the back of the product.

Model No. ____________________________Serial No ________________________________

Purchase Date: ________________________Dealer/Address/Phone: _________________________

Illustrations contained in this document are for representation only. iii

Important Information

Table of Contents

Chapter 1: Connections and Setup

Introduction ............................................................................................................................ 1

EMTA Gateway Features..................................................................................................... 1

What’s on the CD-ROM ...................................................................................................... 1

Accessing the Diagnostics Display through the CD-ROM .................................................... 2

Computer Requirements.................................................................................................... 3

Setting the Modem in the Stand......................................................................................... 3

Wall Mounting ................................................................................................................... 4

EMTA Gateway Overview.......................................................................................................... 5

Front Panel........................................................................................................................ 5

Rear Panel ......................................................................................................................... 7

Relationship among the Devices........................................................................................ 7

What the Modem Does ...................................................................................................... 9

What the Modem Needs to Do Its Job................................................................................. 9

Contact Your Local Cable Company ................................................................................. 10

Connecting the EMTA Gateway to a Single Computer ............................................................. 12

Attaching the Cable TV Wire to the EMTA Gateway........................................................... 12

Important Connection Information .................................................................................. 13

USB Connection to One Computer ................................................................................... 13

USB Connection - Using the Installation Wizard ................................................................ 14

USB Connection - Without Using the Installation Wizard ................................................... 15

Using Windows 2000 for USB Connection ........................................................................ 15

Using Windows Me for USB Connection............................................................................ 18

Using Windows XP for USB Connection ............................................................................ 19

Ethernet Connection to One Computer ............................................................................ 23

Connecting More Than Two Computers to the EMTA Gateway ......................................... 23

Illustrations contained in this document are for representation only. v

Table of Contents

Telephone or Fax Connection.......................................................................................... 24

Activating the EMTA Gateway................................................................................................. 26

Chapter 2: Web Configuration

Accessing the Internet ........................................................................................................... 27

Outline of Web Manager .................................................................................................. 27

Status.................................................................................................................................... 29

Software.......................................................................................................................... 29

Connection...................................................................................................................... 29

Security........................................................................................................................... 29

Diagnostics ..................................................................................................................... 30

Wireless................................................................................................................................. 30

Basic ............................................................................................................................... 30

Security........................................................................................................................... 31

Access Control ................................................................................................................ 34

Advanced ........................................................................................................................ 36

Bridging .......................................................................................................................... 37

Chapter 3: Additional Information

Frequently Asked Questions .................................................................................................. 39

General Troubleshooting ....................................................................................................... 41

FCC Declaration of Conformity and Industry Canada Information ........................................... 43

Service Information................................................................................................................ 44

Glossary ................................................................................................................................45

Chapter 1: Connections and Setup

Introduction

EMTA Gateway Features

z CableLabs DOCSIS 1.0/1.1/2.0, CableHome 1.1 and PacketCable 1.0/1.1 (upgradeable to

PC1.5) Standard Compliant

z Integrated battery backup for telephony z Support Multiple Provisioning Modes. z Support PacketCable NCS 1.0 MGCP1.0 (Media Gateway Control Protocol) z Support PacketCable Multimedia specifications z 4 Standard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS

functions

z USB Connector for USB interface z IEEE802.11g Wireless Access Point z Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony (with CO over-voltage

protection, unit to be undamaged when plugged in local LEC RJ-11)

z Support simultaneous voice and data communications z Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM

A-law, PCM μ-law, G.729, G.729a, G.729e, and G.728

z Echo Cancellation z Voice Active Detection (V AD) z DTMF detection and generation z Comfort Noise Generation (CNG) z Support V.90 fax and modem services z Transparent bridging for IP traffic z RSA and 56 bit DES data encryption security z Support VPN end point z Multicast pass-through with MIBs to enable/disable multicast pass through feature z SNMP network management support z Remote operating firmware downloading z Support Web pages and private DHCP server for status monitoring

Illustrations contained in this document are for representation only. 1

Chapter 1: Connections and Setup

z Telnet debug of voice call flows z Clear LED display z Plug and Play z Support for UpnP QoS and UPnP MIBS

What’s on the CD-ROM

Insert the RCA Digital Cable Modem CD-ROM into your CD-ROM drive to view troubleshooting

tips, the internal diagnostics, and other valuable information.

Note: You will need to use the CD-ROM to install the USB driver if you are connecting via the USB

port.

CD-ROM Contents:

z Links to RCA web sites z Electronic file of the instruction book in additional languages z Usage and troubleshooting tips

Accessing the Diagnostics Display through the CD-ROM

A button on the CD-ROM menu called “Look at Diagnostics” (found under the “About My Digital

Cable Modem” menu) launches your browser and displays status and diagnostic information

stored within the modem in HTML format.

Your PC must receive an IP address assignment from the Cable Company’s server, over the cable

network. You may want to “bookmark” the IP address in your browser after the diagnostics page

is displayed.

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

Chapter 1: Connections and Setup

Computer Requirements

For the best possible performance from your Digital Cable Modem, your personal computer must

meet the following minimum system requirements (note that the minimum requirements may

vary by cable companies):

CPU Pentium preferred PowerPC or higher

System RAM 16MB (32MB preferred) 24MB (32MB preferred)

Operating System Windows* NT/2000/Me/XP,

Available Disk Space 125MB 50MB

Sound Card Required for audio on CD-ROM N/A

Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive Required Required

IBM PC COMPATIBLE MACINTOSH**

Mac OS** 7.6.1 or higher

Linux

10BaseT or 100BaseT 10BaseT or 100BaseT Ethernet

An Ethernet card makes it possible for your computer to pass data to

and from the internet. You must have an Ethernet card and software

drivers installed in your computer. You will also need a standard

Ethernet cable to connect the Ethernet card to your EMTA Gateway.

USB (Windows 2000/ME/XP only) USB Port

The Universal Serial Bus is a high speed bus that enables your

computer to communicate simultaneously with a variety of

peripherals. However, if you have other peripherals that send and

receive a lot of information, such as speakers, printers or scanners, we

recommend using an Ethernet card to support this modem.

*Windows is a trademark of Microsoft Corporation.

**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Setting the Modem in the Stand

Once you have the rubber pads attached to the bottom of the stand, place the EMTA Gateway

upright in the stand, making sure to line up the notch of the stand with the groove on the bottom

of the modem.

Illustrations contained in this document are for representation only. 3

Chapter 1: Connections and Setup

Wall Mounting

The number of the screw: 2 pcs

Direction for wall mounting: LED panel upward.

Dimension for the screw: TBD

There are 4 slots on the underside of the EMTA that can be used for wall mounting.

Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable

Modem or the Battery Pack. Two different wall mount directions could be chosen for the Battery

Pack.

To do this:

1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 4 screw holes

which are 101.6 mm apart from each other.

2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.

3. Remove any connections to the unit and locate it over the screw heads. When in line,

gently push the unit on to the wall and move it downwards to secure.

Chapter 1: Connections and Setup

EMTA Gateway Overview

Front Panel

The following illustration shows the front panel of the EMTA machine:

The LEDs on the front panel are described in the table below (from left to right):

Power

ON ON ON ON ON 0.25 second

Boot-up

Operation

DOCSIS

Start-up

Operation

MTA

initialization

Operation

Power

CPE ON X X X X X X X X X X OFF X No Wireless Link

ON FLASH FLASH FLASH X X X X X X X X X

ON FLASH OFF OFF X X X X X X X X X

ON ON FLASH OFF X X X X X X X X X

ON ON ON FLASH X X X X X X X X X

ON ON ON ON X X X X X X X X X Operational (NACO=ON) ON FLASH FLASH OFF X X X X X X X X X Operational(NACO=OFF)

ON ON ON ON X X X X FLASH OFF OFF X X MTA DHCP

ON ON ON ON X X X X OFF FLASH OFF X X MTA SNMP/TFTP ON ON ON ON X X X X FLASH FLASH OFF X X RSIP

ON X X X

ON X X X X X X X X X X X

Internet Ethernet

DS US Online 1 2 3 4

ON ON ON ON ON ON X ON ON Power on 0.25 sec

ON ON ON

1 second

Internet Ethernet

DS US Online 1 2 3 4

X X X X X X X X X

OFF

FLASH

Tel 1 Tel 2 Battery Wireless USB Description

From power ON to system initialization complete

Following system initialization complete to (before) DS scanning During DS scanning and acquiring SYNC From SYNC completed, receiving UCD to ranging completed

During DHCP, configuration file download, registration, and Baseline Privacy initialization

No Ethernet Link

X X X X X

Tel1 Tel2 Battery Wireless USB Description

Ethernet Link

TX/RX Ethernet Traffic

Ethernet Collision CPE

OFF

No USB Link

USB Link

FLASH

TX/RX USB Traffic

USB driver is not ready

Illustrations contained in this document are for representation only. 5

Chapter 1: Connections and Setup

Operation ON

FLASH

ON ON ON Both Lines On-Hook

AC Good

Battery Good

AC Good

Battery Low

AC Good

Battery Bad

AC Fail

Battery Good

AC Fail

Battery Low

AC Fail

Battery Bad

ON FLASH ON

ON ON FLASH

ON FLASH FLASH ON ON ON Both Lines On-Hook

ON FLASH ON

OFF

FLASH

ON ON FLASH

ON FLASH FLASH ON ON ON Both Lines On-Hook

ON FLASH ON

ON ON FLASH

FLASH OFF

< All LEDs may be unlit due to lack of battery power>

FLASH FLASH

ON Both Lines On-Hook

FLASH

ON Both Lines On-Hook

FLASH

<CM Normal

OFF

< All LEDs may

be unlit due to

OFF

lack of battery

Operation>

OFF

power>

Wireless Link

TX/RX Wireless Traffic

Wireless is not installed or disable

Tel1 Off-hook, Tel2 On-hook Tel1 On-hook, Tel2 Off-hook

Both Lines Off-Hook

Tel1 Off-hook, Tel2 On-hook

Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook

Tel1 Off-hook, Tel2 On-hook Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook

Tel1 Off-hook, Tel2 On-hook Tel1 On-hook, Tel2 Off-hook

Both Lines Off-Hook

Tel1 Off-hook, Tel2 On-hook

Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook Both Lines On-Hook

Tel1 Off-hook, Tel2 On-hook Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook

SW Download Operation

ON FLASH FLASH ON X X X X X X X X X

A software download and while updating the FLASH memory

Rear Panel

TEL1/2 & TEL2 Telephony RJ-11 connector

ETHERNET 1-4: Ethernet 10/100BaseT RJ-45 connector

Chapter 1: Connections and Setup

USB: USB Connector

REBOOT EMTA: Reboot this EMTA Gateway

CABLE: F-Connector

Rating 100-240V: Power connector

Installing the Battery

This section provides information on installing batteries into the modem. Follow the steps

below:

1. Ensure the power cord is unplugged.

2. Remove the battery cover on the rear panel. There are two battery

compartments. You may install a single battery into either compartment.

3. Insert the battery into one of the rear battery compartments, as shown below.

Illustrations contained in this document are for representation only. 7

Chapter 1: Connections and Setup

4. Re-attach the battery cover.

5. Plug the power cord into an AC-recepticle that is always ON

(non-switchable). It’s best to secure the plug to the wall plate using an extended wall plate screw. The battery will fully charge within 4 hours.

Chapter 1: Connections and Setup

Relationship among the Devices

This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant

voice/data services.

What the Modem Does

THOMSON DWG855 is an integrated telephony and wireless gateway that is CableLabs DOCSIS

1.0/1.1/2.0, CableHome1.1 and PacketCable 1.0/1.1 compliant product that provides

high-speed Internet access as well as primary line telephony, and fax/modem services via an

existing CATV infrastructure. The DWG855 is equipped with 2-RJ-11 POTS interfaces, 4-port

Ethernet switch, USB, and IEEE802.11b/g Wireless interfaces. The DWG855 can inter-operate

with the PacketCable compliant headend equipment and provide the IP-based voice

communications.

What the Modem Needs to Do Its Job

 The Right Cable Company: Make sure your local cable company provides data services

that use cable TV industry-standard DOCSIS-compliant and PacketCable-compliant

technology.

 The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you

access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is

your gateway to the Internet and provides you with a pipeline to access Internet content on

Illustrations contained in this document are for representation only. 9

Chapter 1: Connections and Setup

the World Wide Web (WWW). The TSP provides you with telephony access to other modems

or other telephony services over the Public Switched Telephone Network (PSTN).

Check with your cable company to make sure you have everything you need to begin; they’ll

know if you need to install special software or re-configure your computer to make your cable

internet service work for you.

Contact Your Local Cable Company

You will need to contact your cable company to establish an internet account before you can use

your modem. You should have the following information (which you will find on the sticker on

the modem) ready:

 The serial number  The model number of the modem  The Digital Cable Modem (CM) Media Access Control (MAC) address  The Media Terminal Adapter (MTA) MAC address

Record your information here:____________________________

Serial Number: ____________________________

Model Number: ____________________________

CM MAC Address: ____________________________

MTA MAC Address: ____________________________

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