Arkon 4018 User Manual
Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
User manual
Introduction
Thank you for choosing a telephone from the Alcaltel-Lucent IP Touch 4008/4018/4019 Digital Phone range manufactured by
Alcatel-Lucent.
Your terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
c
b
def
a
3
2
o
n
m
jkl
6
5
These symbols can be supplemented by small icons or text.
Numeric keypad. Partial view of display.;.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Programming
the programmable keys.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Loudspeaker,
hands free.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
2
Voice mail access key.
3
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7
1.5 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.6 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.7 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
2.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.2 Answering a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p.9
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.6 Three-way conference with internal and/or external correspondents (conference) . . . . p.10
2.7 Casual conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.14 Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.2 Manager/secretary filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.7 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16
4.
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.17
4.5 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.6 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.19
Toc
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
5
Handset
Getting to know your telephone
Alphanumeric keypad
Navigation
Audio keys
Function keys
Hang-up key :
Hands-free/Loudspeaker Key :
• lit in hands-free mode or headset mode (short press).
flashing in loudspeaker mode(long press).
Intercom/Mute key :
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
To adjust the loudspeaker or handset volume up or down
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key :
• To access the 'Redial' function (short press)
• Call back on the last 8 number dialled (long press).
to terminate a call.
to make or answer a call without lifting the receiver (IP Touch 4008/4018 Phone).
Alcatel-Lucent IP Touch 4018 Phone
WhoamI
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
• Date and time
• Set programming and configuration functions
used to navigate around the home page, through the menus or in a text zone
Functions accessible (set in idle position): Features accessible in conversation:
WhoamI
Lock
Forward
Settings
Events
.
Other features can be accessed depending on the configuration of the system.
OK key :
OK
Back/Exit key :
Function keys and programmable keys
Guide key :
Phone book key :
Pre-programmed function keys and programmable key
Lit when the function associated with the key is activated.
Identify the terminal you are on,
Lock / unlock your telephone, Sending DTMF signals,
Divert your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Accessing recent calls made and unanswered
external calls.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press).
Use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Access your personal directory.
Enquiry
Send DTMF
Record
Forbid camp on
Calling a second person during a conversation,
Recording the current conversation,
Barring the reception of a new call during
communication.
6
1
o
o
o
Using your telephone
Making a call
1.1
def
abc
3
2
n
m
jkl
6
5
dial directly
the number
for your call
OR
programmed line
Receiving a call
1.2
Other
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
no
m
hands free
(IP Touch
abc
3
2
jkl
6
5
number
required
def
n
m
4008/4018
Phone only)
during a conversation
key
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
Call in progress:
during a
conversation
During a conversation, you can lift the receiver without terminating the call.
Activating the loudspeaker during a conversation (receiver lifted) -
1.4
Loudspeaker.
during a
conversation
OR
adjust volume
(9 levels)
Press and release
activate loudspeaker
(long press)
deactivate
loudspeaker
(long press)
the loudspeaker key flashes
the key is no longer lit
Terminal idle:
OR OR
lift the
receiver
hands free (IP
Touch 4008
4018 Phone only)
Using the telephone in 'Hands free' mode (IP Touch 4008/4018 Phone only)
1.3
press the key for
the line that is lit
up
you are in hands free
mode
Press and
release
press and release the loudspeaker key to switch to hands free mode (light steady).
Make a call using the personal phone book
1.5
def
abc
3
Press and
release
2
jkl
6
5
press the
programmed key
OR
n
m
select the contact to
OK
start the call
call
directly (0 to 9)
7
1
Using your telephone
Redialling
1.6
Redialling the last number dialled (redial)
'Redial'
key(short
press)
Call back on the last 8 number dialled
OR
Events
'Redial' key
(long press)
OK
select the No. in the
start the call
last ten issued
Make a call-back request to a busy number
1.7
last number redial
OK
Redial list
OK
Answering an internal call in intercom mode (IP Touch 4008/4018 Phone only)
1.8
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding led lights up
When your caller hangs up, intercom mode remains active.
• To deactivate - Terminal idle:
the corresponding led goes out
the number you are calling is
busy
Call back
OK
8
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