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Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
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User manual
Introduction
Thank you for choosing a telephone from the Alcaltel-Lucent IP Touch 4008/4018/4019 Digital Phone range manufactured by
Alcatel-Lucent.
Your terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
c
b
def
a
3
2
o
n
m
jkl
6
5
These symbols can be supplemented by small icons or text.
Numeric keypad. Partial view of display.;.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Programming
the programmable keys.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Loudspeaker,
hands free.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
2
Voice mail access key.
3
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How
Page 5
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7
1.5 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.6 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.7 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
2.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.2 Answering a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p.9
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.6 Three-way conference with internal and/or external correspondents (conference) . . . . p.10
2.7 Casual conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.14 Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.2 Manager/secretary filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.7 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16
4.
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.17
4.5 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.6 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.19
Toc
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
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Handset
Getting to know your telephone
Alphanumeric keypad
Navigation
Audio keys
Function keys
Hang-up key :
Hands-free/Loudspeaker Key :
• lit in hands-free mode or headset mode (short press).
flashing in loudspeaker mode(long press).
Intercom/Mute key :
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
To adjust the loudspeaker or handset volume up or down
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key :
• To access the 'Redial' function (short press)
• Call back on the last 8 number dialled (long press).
to terminate a call.
to make or answer a call without lifting the receiver (IP Touch 4008/4018 Phone).
Alcatel-Lucent IP Touch 4018 Phone
WhoamI
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
• Date and time
• Set programming and configuration functions
used to navigate around the home page, through the menus or in a text zone
Functions accessible (set in idle position): Features accessible in conversation:
WhoamI
Lock
Forward
Settings
Events
.
Other features can be accessed depending on the configuration of the system.
OK key :
OK
Back/Exit key :
Function keys and programmable keys
Guide key :
Phone book key :
Pre-programmed function keys and programmable key
Lit when the function associated with the key is activated.
Identify the terminal you are on,
Lock / unlock your telephone, Sending DTMF signals,
Divert your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Accessing recent calls made and unanswered
external calls.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press).
Use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Access your personal directory.
Enquiry
Send DTMF
Record
Forbid camp on
Calling a second person during a conversation,
Recording the current conversation,
Barring the reception of a new call during
communication.
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1
o
o
o
Using your telephone
Making a call
1.1
def
abc
3
2
n
m
jkl
6
5
dial directly
the number
for your call
OR
programmed line
Receiving a call
1.2
Other
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
no
m
hands free
(IP Touch
abc
3
2
jkl
6
5
number
required
def
n
m
4008/4018
Phone only)
during a conversation
key
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
Call in progress:
during a
conversation
During a conversation, you can lift the receiver without terminating the call.
Activating the loudspeaker during a conversation (receiver lifted) -
1.4
Loudspeaker.
during a
conversation
OR
adjust volume
(9 levels)
Press and release
activate loudspeaker
(long press)
deactivate
loudspeaker
(long press)
the loudspeaker key flashes
the key is no longer lit
Terminal idle:
OR OR
lift the
receiver
hands free (IP
Touch 4008
4018 Phone only)
Using the telephone in 'Hands free' mode (IP Touch 4008/4018 Phone only)
1.3
press the key for
the line that is lit
up
you are in hands free
mode
Press and
release
press and release the loudspeaker key to switch to hands free mode (light steady).
Make a call using the personal phone book
1.5
def
abc
3
Press and
release
2
jkl
6
5
press the
programmed key
OR
n
m
select the contact to
OK
start the call
call
directly (0 to 9)
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1
Using your telephone
Redialling
1.6
Redialling the last number dialled (redial)
'Redial'
key(short
press)
Call back on the last 8 number dialled
OR
Events
'Redial' key
(long press)
OK
select the No. in the
start the call
last ten issued
Make a call-back request to a busy number
1.7
last number redial
OK
Redial list
OK
Answering an internal call in intercom mode (IP Touch 4008/4018 Phone only)
1.8
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding led lights up
When your caller hangs up, intercom mode remains active.
• To deactivate - Terminal idle:
the corresponding led goes out
the number you are calling is
busy
Call back
OK
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2
o
During a conversation
Other
Making a second call during a conversation
2.1
def
abc
3
during a
conversation
2
jkl
5
number of
second
OR
n
m
6
correspondent
the first call is on hold
• Other methods for calling a second correspondent
Call back on the last 10 number dialled (long press).
Calling from your personal directory (PersSpDial)
programmed line key.
• To cancel your second call and recover the first:
Send DTMF
OK
answer call displayed
the first call is on hold
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress
OR
during a
conversation
key for the line
whose light is
flashing
Barring the reception of a new call during communication
2.3
During communication, you do not want to be called by another caller:
Forbid camp on
OR
Allow camp on
OK
to bar or authorize new calls during
communication
during a
conversation
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Answering a second call during a conversation
2.2
• A second correspondent is trying to call you:
Padlocked
during a
conversation
name or no. of the caller
displayed for 3 seconds
key for the line
whose light is
flashing
light flashes
Switching between calls (Broker call)
2.4
During a conversation, a second call is on hold.
To accept the second call:
your first call is placed on hold
light flashes
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2
o
o
During a conversation
Transferring a call
2.5
• To transfer your call to another number:
def
abc
3
2
n
m
jkl
6
5
during a
conversation
no. of the 2nd
terminal
• If the number receiving the transfer answers:
Transfer
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
OK
Three-way conference with internal and/or external correspondents
2.6
(conference)
During a conversation, a second call is on hold
Conference
the first call is on hold
OK
Casual conference
2.7
During a 3-way conference, you can add up to three additional participants.
def
abc
you are in a 3-way
conference
Add
OK
3
2
n
m
jkl
6
5
number
required
Insert
Placing a call on hold (hold)
2.8
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
during a
conversation
press the key for
the line that is lit up
OK
display the number of
participants in the
conference
your call is placed on hold
(Call in progress)
• Recover the call on hold:
your correspondent
answers
during a
conversation
cancel conference and return to first correspondent
End conference
OK
After the conference, to leave your two correspondents talking together:
hang up
10
key for the line
whose light is
flashing
OR
Reply
OK
during a
conversation
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2
o
o
Placing an outside call on hold (parking)
2.9
Park/retrieve call
You can place an outside call on hold and recover the call on another telephone:
During a conversation
Additional services
OK
Intrusion protect
OK
Intrusion
def
abc
3
OK
2
n
m
jkl
6
5
twice enter the
number
Park the call
during a
conversation
Your correspondent is parked and hears the hold melody.
• To recover the parked call:
Park/retrieve call
Settings
Call pick up
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Intrusion into an internal conversation
2.10
OK
OK
Services
Park/retrieve
OK
def
abc
3
OK
2
n
m
jkl
6
5
enter the number of the telephone
on which you want to resume the
conversation
OK
Consultation
Consultation
OK
OK
Protection is cancelled when you hang up.
Sending DTMF signals
2.11
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
during a
Send DTMF
to activate
OK
conversation
The function is automatically cancelled when you hang up;.
Mute, so that your correspondent cannot hear you
2.12
You can hear your correspondent but he/she cannot hear you:
the key lights up
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Intrusion
OK
• Protection against intrusion:
Intrusion protection
Settings
OK
Services
OK
Consultation
OK
11
during a
conversation
resume the
conversation
disable microphone
the key is no longer lit
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2
Adjust audio volume
2.13
During a call, to adjust the volume level of the loudspeaker or receiver:
OR
During a conversation
during a
conversation
Recording the current conversation
2.14
To record the conversation during communication:
Record
to start recording to stop the recording
At the start or end of recording, your correspondent hears a beep.
Signal malicious calls
2.15
Malicious
Adjust audio volume
OK
This key lets you signal a malicious call. If this call has
an internal source, it is signalled to the system by a
OK
special message.
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3
o
Sharing
Other
Answering the general bell
3.1
Night service call pick up
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Settings
Call pick up
Manager/secretary filtering
3.2
Screened list :
OK
OK
Services
Night call pick up
OK
OK
Consultation
OK
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone:
incoming calls are filtered by
a chosen person (secretary,
etc.)
“Filter”
programmed
key
OR
programmed
“Filter”
key
'secretary' call
key (when there
are several
secretaries)
Call pick-up
3.3
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
Group call pick up
Settings
Call pick up
OK
OK
Services
ProcessGrp pick up
OK
OK
Consultation
OK
• If the telephone ringing is not in your pick-up group:
Individual call pick up
Settings
Call pick up
OK
OK
Services
Set call pick up
OK
OK
abc
3
2
jkl
6
5
Consultation
def
n
m
OK
number of
telephone
ringing
The system can be configured to prevent call pick-up on certain telephones.
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
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3
o
o
o
Sharing
Hunting groups
3.4
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
def
abc
3
2
n
m
jkl
6
5
Group No.
• Temporary exit from your hunting group:
Go out of hunting group
Settings
OK
Additional services Out hunting grp
Services
OK
OK
2
5
abc
jkl
def
3
no
m
6
Consultation
your group number
• Return into your group:
Go into hunting group
Settings
OK
Services
OK
Consultation
OK
OK
Calling an internal correspondent on his/her pager
3.5
The number called does not answer and you know that the person called has a pager:
your correspondent does
not reply
'paging'
programmed key
paging in progress is displayed
Your correspondent can answer from any telephone in the system.
Answering a call on your pager
3.6
Paging answer
A call on your pager can be answered from any telephone within the system.
your pager beeps
Settings
OK
Services
OK
def
abc
3
Additional services In hunting grp
2
n
m
jkl
6
5
your group number
Consultation
OK
def
abc
3
2
n
m
jkl
6
5
your group
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
number
14
Page 15
3
o
o
o
Sharing
Calling a correspondent on his/her loudspeaker
3.7
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
your correspondent does
not reply
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
Sending a written message to an internal correspondent
3.8
Text mail
LS announce
OK
Send
OK
OK
def
abc
3
2
no
m
jkl
6
5
number to be
called
• Predefined message
Predefined message
OK OK OK
Select the message to
be sent
send
message
• Message to complete
Send a voice message copy
3.9
new voice message
Consult
record a comment
OR
Mnemonic
spell the addressee's name send message
OK
OK
OK
def
abc
3
2
n
m
jkl
6
5
personal code
Review message
#
end of
recording
display number of new and old
OK
messages
Forward message
def
abc
3
2
n
m
jkl
6
5
enter the
destination
voicemail number
Send
OK
OK
def
abc
3
Msg to complete
OK OK
select the
message to
2
n
m
jkl
6
5
Complete the
message
OK
send
message
complete
15
Page 16
3
o
o
Sending a recorded message to a number / a distribution list
3.10
def
abc
3
Voice mail
recording
OK
2
n
m
jkl
6
5
personal code
End
end of recording enter the
Send
OK
OK
def
abc
3
2
n
m
jkl
6
5
destination
voicemail number
Sharing
OR
Mnemonic
OK
OR
0
spell the addressee's name options send message
• During the recording, you can:
Rewind
Backward
Pause
End
* Options: used to assign transmission options (confidential, urgent, confirmation, etc.).
play back the message from the start.
OK
listen to the end of the message.
OK
stop recording momentarily.
OK
end of recording.
OK
Send
OK
16
Page 17
4
o
o
o
Keep in touch
Other
Diverting calls to another number (immediate diversion)
4.1
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
def
abc
3
Forward
OK
Immediate forward
OK
2
n
m
jkl
6
5
twice number to be
called
def
abc
3
OR
4.2
2
no
m
jkl
6
5
directory number
required (0 to 9)
OR
press programmed
diversion is acknowledged
key
You can make calls, but only the destination number can call you.
Diverting your calls to your voice message service
Imm forward to VM
OK
diversion is
acknowledged
• While listening to messages, you can:
Rewind
Backward
Pause
Forward
End of message
play back the message from the start,
OK
listen to the end of the message,
OK
Pause while listening to the message,
OK
enter the voicemail number,
OK
terminate consultation.
OK
• After consulting the message, you can:
Exit
Erase
Call back
Save
Replay
play back the message from the start,
OK
erase message,
OK
call back sender of message,
OK
save the message,
OK
listen to message,
OK
When you return, consult recorded messages
4.3
The light indicates that messages have been received.
display number of new messages
consultating messages
OK
def
abc
3
2
n
m
jkl
6
5
personal code
17
Forward message
Forwarding your calls from the receiving terminal (“Follow me”)
4.4
Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” function.
Forward
Send a copy of a message.
OK
OK
Remote forward
OK
def
abc
3
2
n
m
jkl
6
5
number receiving
diversion
diversion is
acknowledged
Page 18
4
o
o
Keep in touch
Cancelling all diversions
4.5
Forward
OK
Deactivate forward
OK
twice
Diverting calls when your line is busy (divert if busy)
4.6
Forward on busy
Forward
OK
Forward on busy
twice number
diversion is acknowledged
Do not disturb
4.7
Do not disturb on/off
You can make your terminal temporarily unavailable for all calls.
OK
def
abc
3
2
m
jkl
6
5
receiving
diversion
Leaving a recorded message for internal callers
4.8
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
new text message
Predefined message
OK
select a predefined
message
n
Consulting written messages
4.9
Forward to text
OK
OR
Msg to complete
select a predefined
message to
complete
OK
OK
twice complete your
message
The light indicates that messages have been received.
new text message
Read message
OK
OK OK
display name of sender, with
display number of
new messages
date, time and ranking of
message
Read the
message
After consulting the message, you can:
Settings
Don't disturb-Lock
OK
OK
Do not disturb
Services
OK
OK
abc
3
2
jkl
6
5
Consultation
def
n
m
OK
diversion is acknowledged
Delete
Recall
Text answer
delete the message,
OK
call back sender of message,
OK
forward a message to the message originator,
OK
personal code
terminate consultation,
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
18
Page 19
5
o
o
Charging your calls directly to business accounts
5.1
Managing your charges
Other
You can charge the cost of your outside calls to business account numbers.
Settings
Additional services
OK
OK
Services
Business account
code
OK
OK
def
abc
3
2
n
m
jkl
6
5
number of
Consultation
number required
def
abc
3
2
n
m
jkl
6
5
business
account
Finding out the cost of an outside call made for an internal user from
5.2
your terminal
Settings
Consultation &
callbacks
OK
OK
Charging
informations
Services
OK
OK
Consultation
OK
OK
19
Page 20
6
o
o
o
o
o
o
Programming your telephone
Other
Initializing your voice mailbox
6.1
light flashes
Customising your voice greeting
6.2
enter your personal code then record
your name according to voice guide
instructions
You can replace the greeting message by a personal message
def
abc
3
Voice mail
OK
2
n
m
jkl
6
5
personal code
Greeting message
Normal prompt
to return to the default
OK
Perso greeting
OK
OR
Perso greeting
recording end of recording
message
OK
Perso options
OK
End
OK
OK
Modify the password for your phone set
6.3
def
abc
3
2
n
m
jkl
6
5
old code
(4 digits)
Settings
OK
OK
abc
2
jkl
5
new code
(4 digits)
Phone
def
3
OK
n
m
6
enter new
password again
to confirm
This code acts as a password controlling access to programming functions and the user
'Set Locking ' function (code by default: 0000).
Modify the password for your voice mailbox
6.4
def
abc
3
Voice mail
OK
2
n
m
jkl
6
5
personal code
OK
def
abc
3
2
n
m
jkl
6
5
Password
OK
Perso options
OK
OK
Accept
OK
OR
Restart
OK
OR
Replay
OK
Admin options
OK
Genrl admin
OK
My password
OK
apply re-record a message replay message
def
abc
3
2
n
m
jkl
6
5
#
new code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 0000.
20
Page 21
6
Configuring the telephone ringer
6.5
Programming your telephone
T Activate/deactivate discreet ring mode
Ring without beep
OK
OR
1 beep before ring
OK
Settings
OK
Phone
T Choose the tune
Internal call
OK
OR
External call
select the type of call to which the ringing is to be associated
OK
Select the melody
apply your choice
of your choice (16
tunes)
T Adjusting the ringer volume
Ringing level
OK
OR
Select the volume of
your choice
(12 levels)
T Activate/disable meeting mode (progressive ringing)
OK
OK
apply your choice
Ringing
OK
OK
OR
3 beep before ring
OK OK
T Adjust ringer volume while a call arrives
your telephone rings
Adjusting the ringer volume
Adjusting screen brightness
6.6
Settings
OR
OK
OK
Adjusting screen
brightness
apply your choice
OR
Phone
OK
Contrast
OK
OR
Normal ringing
ProgressiveRinging
OR
OK
OK OK
Silent mode
apply your choice
OK
21
Selecting language
6.7
Settings
Language
OK
OK OK
Select the language
Phone
OK
apply your choice
of your choice
Page 22
6
o
o
o
Programming your telephone
Programming your personal directory
6.8
def
abc
3
OK
Press and
2
n
m
jkl
6
5
Enter the number
release
Settings
OK
select an empty
OK
Modify the associated number enter the number
Phone
Modify
entry in the
directory
Programming the programmable keys
6.9
Settings
OK
Phone
OK
OK
Programming an appointment reminder
6.10
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
OR
OK
Directory program
OK
• Program a temporary reminder call.
Appointment
Settings
OK
OK
Phone
OK
def
abc
3
2
no
m
jkl
6
5
Consultation
OK
twice enter time of
appointment
OK
OR
Key programming
def
abc
3
2
n
m
jkl
6
5
• At the programmed time, your telephone rings:
OK
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
OK
reminder call.
press a key to
program
OR
Erase
OK
Services
OK
Identify the terminal you are on
6.11
OR
Modify
OK
WhoamI
Lock / unlock your telephone
6.12
Lock
OK
OK
def
abc
3
2
n
m
jkl
6
5
your telephone is
locked/unlocked
enter your personal
password
22
Page 23
6
p
o
o
Programming your telephone
Call the associated set
6.13
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
Associate
Settings
OK
OK
Services
Call from assoc
OK
OK OK
Consultation
OK
start the call
Forward your calls to the associated number
6.14
If you have previously defined an associated number, you can forward your calls to this number.
Settings
Ovflw to associate
OK
Services
OK
OR
Consultation
OK
Overflow if busy
OK
OR
Ovflow busy/no re
Associate
OK
Modify the associated number
6.15
The associated number can be a phone set number, the voice mail number or the pager number.
Settings
def
abc
3
2
n
m
jkl
6
5
OK
OK
enter your
personal
password
The Tandem configuration
6.16
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that o f the mai n set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
Modify
Services
OK
OK
associated
def
abc
3
2
n
m
jkl
6
5
enter the new
associated
number
OK
acceptance of the
programming is displayed
for forwarding if you do
not answer or if you are
busy
OR
Deact ovflow assoc
for forwarding when you
do not answer
OK
for immediate
forwarding when your
line is busy
Apply
OK
to cancel the
forwarding to associate
function
23
Page 24
Guarantee and clauses
Independently of the legal warranty that covers this appliance, it is
howtoc
guaranteed for 1 year, parts and labour, counting from the date indicated
on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people
who are not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
To avoid accidentally damaging the set telephone line connector, make sure
you position the cord correctly in the compartment intended for this
purpose.
The ear piece and microphone area of the handset may attract metallic
objects that may be dangerous for the ear.
The wording is not contractual and may be subject to change. Some
functions of your telephone are controlled by a software key and the
configuration of the unit.
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the AlcatelLucent IP Touch 4008/4018 and 4019 Digital Phone products comply
with the essential demands of Directive 1999/5/CE of the European
Parliament and Council. A copy of the original of this declaration of
compliance can be obtained from your installer.
Information relative to the environment
This symbol indicates that at the end of its life, this product
should be subject to special collection and disposal in member
countries of the European Union, as well as in Norway and
Switzerland. By ensuring this product is disposed of correctly,
you will help to conserve natural resources and help prevent
potential negative consequences to the environment and human health
which could otherwise be caused by inappropriate disposal of this product.
For further details about recycling this product, please contact the supplier
who sold you the product.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks
of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
24
MU19008BSAB-E800ed01-2707
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