Arkon 400 User Manual

Alcatel-Lucent 400 DECT Handset Alcatel-Lucent 300 DECT Handset

Alcatel-Lucent OmniPCX Office Communication Server

how

User manual

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Thank you for choosing one of the Alcatel-Lucent line of telephones, and for your confidence in Alcatel-Lucent. Your ALcatel-Lucent 300 DECT Handset or Alcatel-Lucent 400 DECT Handset offers you the latest design features available from a modern telecommunications system.

To find out the essential features of the Alcatel-Lucent 300 DECT Handset or Alcatel- Lucent 400 DECT Handset, we suggest that you read carefully the first chapters of this guide.

The availability of certain features described in this guide may depend on the version or configuration of your system. If in doubt, consult the person responsible for your system.

Contents

Precautions for use . . . . . . . . . . . . . . . . . . . . . . p.8

Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . p.10

Display and corresponding icons . . . . . . . . . . . p.12

1.1 Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

1.2 Shortcut keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

1.3 Call icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

1.4 How to read this guide. . . . . . . . . . . . . . . . . . . . . . . . . . p.15

Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . p.16

2.1 Installing the battery pack. . . . . . . . . . . . . . . . . . . . . . . . p.16

2.2 Charging your telephone battery . . . . . . . . . . . . . . . . . . p.17

2.3 Switching on your telephone . . . . . . . . . . . . . . . . . . . . . p.18

2.4 Accessing the MENU and navigating . . . . . . . . . . . . . . . p.18

Using your telephone . . . . . . . . . . . . . . . . . . . . p.19

3.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

3.2 To call from your personal directory . . . . . . . . . . . . . . p.19

3.3 Calling your party by name (company directory) . . . . . p.20

3.4 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

3.5 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

3.6 Requesting automatic callback if internal number

is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

3.7 During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

4.1 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . p.23

4.2 Making a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

4.3 Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . p.23

4.4 Switching between two calls (Broker call) . . . . . . . . . . . p.24

4.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

4.6 Transfer a call to the voice mailbox of an absent party p.25

4.7 Three-way conference with internal and/or external

parties (conference) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

4.8 Placing an outside call on hold (parking) . . . . . . . . . . . . p.25

4.9 Store a number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26

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Contents

Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27

5.1 Answering a night or a general bell . . . . . . . . . . . . . . . . p.27

5.2 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27

5.3 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28

5.4 Diverting hunting group calls . . . . . . . . . . . . . . . . . . . . . p.28

5.5 Sending a written message to an internal party. . . . . . . p.29

5.6 Sending a copy of a voice message . . . . . . . . . . . . . . . . . p.30

5.7 Sending a recorded message to a number/a

distribution list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32

5.8 Modify the automated attendant welcome message

remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33

Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . p.34

6.1 Selecting calls to be forwarded . . . . . . . . . . . . . . . . . . . p.34

6.2 Immediate forwarding to your voice mailbox . . . . . . . . p.34

6.3 Accessing your voice mailbox . . . . . . . . . . . . . . . . . . . . p.34

6.4 Activating/deactivating the personal assistant . . . . . . . . p.35

6.5 Personal assistant: reaching you with one number only p.36

6.6 Diverting calls to another number (immediate

forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.37

6.7 Different types of forwardings . . . . . . . . . . . . . . . . . . . . p.38

6.8 Cancelling all forwardings. . . . . . . . . . . . . . . . . . . . . . . . p.38

6.9 Consulting messages left while you were away . . . . . . . p.39

Contents

Programming your telephone . . . . . . . . . . . . . p.40

7.1 Initializing your voice mailbox . . . . . . . . . . . . . . . . . . . . p.40

7.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . p.40

7.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.41

7.4 Adjusting the audio features. . . . . . . . . . . . . . . . . . . . . . p.42

7.5 Activating headset mode . . . . . . . . . . . . . . . . . . . . . . . . p.44

7.6 Adjusting your telephone features . . . . . . . . . . . . . . . . . p.45

7.7 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.45

7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.46

7.9 Programming your personal directory. . . . . . . . . . . . . . p.46

7.10 Modifying a card in the personal directory . . . . . . . . . . p.47

7.11 Programming an appointment reminder . . . . . . . . . . . . p.47

7.12 Identifying the terminal you are on . . . . . . . . . . . . . . . . p.48

7.13 Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . p.48

Using the telephone in GAP mode . . . . . . . . . p.49

8.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.49

8.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.49

8.3 To call from your personal directory . . . . . . . . . . . . . . p.49

8.4 Redialing the last number dialed (redial) . . . . . . . . . . . . p.49

8.5 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.50

8.6 Sending a calibrated cut-off . . . . . . . . . . . . . . . . . . . . . . p.50

8.7 Programming your personal directory. . . . . . . . . . . . . . p.50

8.8 Modifying a name or number . . . . . . . . . . . . . . . . . . . . . p.51

8.9 Deleting a card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.51

8.10 Customizing and adjusting your telephone . . . . . . . . . . p.52

8.11 Adjusting your telephone features . . . . . . . . . . . . . . . . . p.53

Registering the telephone . . . . . . . . . . . . . . . . . p.54

9.1 Registering the telephone on a system for the first

time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.54

9.2 Registering the telephone on other systems . . . . . . . . . p.56

Contents

10.

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.59

10.1 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.59

10.2 Characteristics of the mains power adapter . . . . . . . . . p.60

10.3 Presentation of the battery pack . . . . . . . . . . . . . . . . . . p.60

10.4 Headphone / external microphone . . . . . . . . . . . . . . . . p.61

10.5 Cleaning your telephone . . . . . . . . . . . . . . . . . . . . . . . . p.61

10.6 Transporting and protecting your telephone . . . . . . . . p.61

11.

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.62

Declaration of compliance . . . . . . . . . . . . . . . . p.63

Precautions for use

Reception OK (steady)

The DECT features provided by your Alcatel system allow user mobility management via DECT cordless telephones. Radio coverage of the ALCATEL system is ensured by a network of radio terminals. The coverage area of a radio terminal is called a cell.

• Mobility:

A user can make or receive calls in any cell.

• Radio transfer:

This feature enables the user to move during a call and go from one cell to another. The transfer takes place automatically and has no effect on the call. In some cases, slight crackling may be audible at the moment of transition.

Use of approved DECT equipment

This DECT telephone is designed to be used with a private automatic branch exchange (PABX) without an ALCATEL wire. The CE symbol means that this product is compliant with current Community directives, more especially the following directives:

! 89/336/CEE ! 73/23/CEE ! 1999/5/CE

Pursuant to directive 1999/5/CE (R&TTE) published in the Official Journal of the European Community of April 7, 1999, these items of equipment use the DECT harmonized frequency spectrum and can be used in all the countries of the European Community, in Switzerland and Norway.

No guarantee is given concerning possible interference affecting DECT equipment, due to other authorised utilisation of the radio frequencies concerned.

Electromagnetic Compatibility (low voltage) (R&TTE)

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Operating conditions

This terminal and the supporting radio equipment have been designed for use with an Alcatel OmniPCX Office system and have been officially approved for private use between wireless telephones via the associated private exchange The following conditions must be respected, notably concerning the use of radioelectric frequencies:

• DECT equipment can only be used to establish links between fixed points if these links are temporary and the equivalent isotropically radiated power at the antenna is less than 250 mW

• The conditions of access to a DECT equipment telepoint network shall be stipulated by contract with the attendant of the authorized telepoint network concerned.

• The power outlet used must be close to the charger/holder and easily accessible, so that it can be used as a way to turn power on or off.

• Switch off the telephone before changing the battery.

• Do not expose your telephone to severe conditions (rain, sea air, dust, etc.)

• Correct operation of your telephone is not guaranteed at temperatures outside the range -

10°C to +45°C

• You must not switch on or use your telephone near gas or inflammable liquids.

• A volume level that is too high can cause irreparable loss of hearing. Adjust the sound

volume of your handset to a reasonable level.

Precaution

for u

Your telephone

! Status icons

Battery charge level:

Message(s) waiting (flashing)

Programmed callback time

Call forwarding activated Vibrator active

! Call icons

Making a call

Ringer active

Ringer deactivated

Radio reception quality:

123

Answering a call

In conversation

Call on hold

Access the directory feature

Transferring a call

Switching to DTMF signals

Setting up a conference

Forwarding your calls to your voice message service

Place a call on hold

Parking an external communication

MARTIN Paul Wed 24 May 16:30

! Switch the screen on again ! Erase a character

! Return to previous menu ! Delete an entire field (long press)

! Hang up ! Return to first screen

! Switch off ringer ! Lock/unlock keypad (long press)

! Company directory ! Customizing your telephone

(long press)

Microphone

Headset jack (400 DECT)

Back-lit screen (in colour for the 400 DECT)

The screen switches off automatically after a few seconds of inactivity. To turn it back on, press the key .

Light

• Green steady: handset charging

• Green fast flashing: outside the radio field

• Red slow flashing: message present

! Adjust audio volume

! Access MENU ! Confirm

! Display next selection of a list (up, down,

left, right)

! Lift the receiver ! Redial (long press) : Auto call back ! Broker call (single-line terminal)

! Activate/deactivate loudspeaker

(400 DECT)

! Activate/Deactivate the vibrating

ringer (long press)

! Switch on / off (long press) ! Rapid access to ringer adjustment

Display and corresponding icons

Your Reflexes telephone set features a display consisting of one line of icons and two lines of 16 alphanumerics characters.

1.1

Status icons

Other

The status icons are displayed on the welcome screen and indicate the status of the telephone.

Battery charge level:

Message(s) waiting (flashing)

Programmed callback time

Call forwarding activated

Vibrator active

Ringer active

Ringer deactivated

Radio reception quality:

You can obtain details on the status icons from the tooltips that appear on the welcome screen when you use the navigator:

123

Battery full power

1.2

All features described here below can be accessed by a long press on specific keys (OK:) It provides access to all the features available on your system.

Shortcut keys

Directories:

manage your personal directory and access the company directory.

Redial:

Auto call back

Forward:

forward your calls to another number.

Mailbox:

consult and send voice and text messages.

Call pick-up:

answer a call intended for another telephone.

Appointment:

program a callback time.

System lock:

prohibit outgoing calls and modification of the programming.

Customizing the telephone:

program your voice mailbox, select the ringer tune, language, etc.

Adjustment:

Adjust the basic features of your telephone (preferences)

System selection

Installation

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and corre

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icon

Display and corresponding icons

1.3

* In the event of a multiple call, the icons are given indices to represent the different parties

Call icons

Making a call

Incoming call - ringing

Call in progress

Call on hold

Access the directory feature

Transferring a call

Switching to DTMF signals

Setting up a conference

Place a call on hold

Parking an external communication

1.4

These symbols can be supplemented by small icons or texts. All default or customized feature codes are given in the table of codes in the appended sheet The features described in this manual and indicated with an asterisk (*) can only be accessed with some software versions.

How to read this guide

Access the menus

Move the navigation key up or down

Move the navigation key to the left or right.

Use the keypad to enter digits and letters

Description of an action or context.

Important information

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and corre

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icon

Getting started

2.1

Installing the battery pack

• Installing the battery pack

Other

Position the battery 'connectors' side as shown in the drawing (A). Terminate the installation of the battery in its compartment by pressing as shown in the drawing (B).

• To remove it

Replace the cover.

Lift up the cover. Remove the battery

from its compartment

as shown in the

drawing.

Gettin

2.2

Charging your telephone battery

Plug the charger into an appropriate electrical outlet and place the terminal into its charger slot. The telephone LED is green when charging.

Recharge your telephone battery regularly. The telephone can be on or off when recharging the battery. If the telephone is to remain unused or out of its charger for several weeks, remove the battery and store it separately.

* the battery charge time is 3.5 h.

The two-colour indicator lamp on the dual charger gives the following indications :

! Off: No backup battery. ! Red: Backup battery on charge. ! Green : Backup battery charged.

Switch off the telephone before changing the battery.

'Dual Desktop' charger:

position the battery as shown

in the drawing: 1- place the battery in the cradle, 2- press down backwards until it clicks

into place

tarted

Getting started

2.3

switch on (long press)

Switching on your telephone

wait a few seconds (about

3s).

123

MARTIN Paul Wed 24 May 16:30

your telephone is

switched on

If the display fails to light up or the battery icon is flashing, recharge the battery.

If the radio reception icon doesn’t appear on the telephone display :

• Check that you’re in an area covered (if you’re not, move close to a radio terminal).

• Check that the telephone is properly installed in the system (consult the PABX manager).

If the display indicates: 'System 1 — Auto install ?', see paragraph 'Registering the telephone' or contact your installation technician.

Switching off your telephone:

Press the switch on/off key (long press). (Switch the station on or off:)

2.4

Accessing the MENU and navigating

All features described here below can be accessed by a long press on specific keys (OK : )

123

MARTIN Paul Wed 24 May 16:30

Accessing the features:

123 123

select the 'diversion' feature you can move horizontally along the

confirm

123

DivImmVMU

OK?

various icons within the feature

Using your telephone

3.1

dial the number

required

Making a call

send the call speak hang up

To make an external call, dial the outside line access code (9) before dialing your party's number.

123

John inconversation

Transfer

Other

3.2

To call from your personal directory (Individual number)

123

select the directory feature confirm access to

123

1-JOHN

2-PAUL

select the party you wish to call send the call

The call can be sent directly from the list of names by dialing the number of the card.

123

PersSpDial