Arista AP-3500-E01 User guide

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AP-3500-E01 Oce Thin Client

USER MANUAL

This manual is a user guide for AP-3500-E01 Oce Thin Client. It includes

detailed description about how to install and operate the product. Arista

Corporation recommends users to read through the entire manual and

follow instructions to avoid any kind of obscurity in using the product.

For any questions or support, please call us at 1.877.827.4782 Monday

through Friday 8:00am to 5:00PM Pacic Time.

Publication date: 2016/10/25
Version No.: V2.2

Product safety precautions

It is recommended to follow the instructions and safety precautions listed below. This
manual should be saved for future references and use.

• Relative humidity: 25%~80%

• Storage temperature: -20oC to 60oC(-4F to 140F)

• Operation temperature: 0~50oC(32F to 122F)

• Unplug the unit when not in use for an extended period of time.

• Consult a service technician if the unit does not operate normally when you have

followed the instructions in this manual.

• Do not attempt to repair this product yourself. Always get a qualified service
technician to carry out adjustments or repairs.

• Do not place heavy objects on the unit.

• Always use the power cord supplied with this unit. For any reason a different
powercordhastobeusedwiththisunit, it should be certied by local and national

standards and used under guidance of authorized technician.

• Never use a faulty power cord with this unit. Please contact the manufacturer or
nearest authorized repair service right away for a replacement if damaged power
cord is received.

• The power supply cord is used as the main disconnect device. Ensure that the socket
outlet is easily accessible after installation.

• Overloaded AC outlets, extension cords, frayed power cords, and broken plugs are
extremelydangerous.Theymay,andcan,resultinanelectricalshockorrehazard.

Call an authorized service technician for any replacements.

• Hands must be dry when plugging the power cord into an AC outlet to prevent
electrical shock. Do not damage the power cord by disassembling, bending, pulling

orexposingittoheatasitmaycauseareorelectricalshock.

• Make sure to completely insert the power plug into an AC outlet. Insecure
connectionscancauseare.

• Ensure that the power source is grounded correctly.

• Unplug the unit if cleaning is needed. The unit may be wiped down with a dry or
slightlydampclothwhenthepoweriso󰀨.

Important: Read all the contents of this instruction manual carefully before

using the AP-3500-E01 Oce Thin Client.

2

Contents

Contents

Product safety precautions ................................................................................................2

Contents ...............................................................................................................................3

Chapter 1 Welcome .........................................................................................................4

Features..........................................................................................................................4

Product specications ..................................................................................................5

Unpacking ......................................................................................................................6

Chapter 2 Basics.................................................................................................................7

Product overview.......................................................................................................7

Physical dimensions ....................................................................................................9

Chapter 3 Connections ...................................................................................................10

Pins in the Serial port (COM1)...................................................................................11

Mounting the Thin Client............................................................................................12

Connecting to a display............................................................................................15

Connecting to keyboard or mouse..............................................................................15

Connecting to network............................................................................................16

Connecting earphones or speaker..............................................................................16

Connecting the power supply.............................................................................17

Installing memory module/expansion card..........................................................18

Clearing CMOS data....................................................................................................22

Chapter 4 BIOS Setup.......................................................................................................23

Introduction....................................................................................................23

Entering the setup..............................................................................................24

Main Menu..........................................................................................26

Advanced Menu............................................................................................27

Chipset Menu....................................................................................33

Security Menu................................................................................................37

Boot Menu................................................................................................38

Save&Exit Menu.........................................................................................39

Chapter 5 Appendix.........................................................................................................40

Care and Maintenance ...............................................................................................40

Product Limited Warranty..........................................................................................41

Disposal and Recycling Information.....................................................................46

Disclaimer and Copyright Notice ..............................................................................46

3

Features

Arista AP-3500-E01 thin client is a lightweight computer that is purpose-built for remote

access to a server (typically cloud or desktop virtualization environments). Thin clients

occur as components of a broader computing infrastructure, where many clients share

their computations with a server or server farm. The server-side infrastructure makes use

of cloud computing software such as application virtualization, hosted shared desktop

(HSD) or desktop virtualization (VDI). This combination form is known as cloud based

system,wheredesktopresources are centralized intooneor more data centers. Benets

of centralized access are optimization of hardware resources, reduced maintenance and

more security.

• Intel E3845 1.91GHz ATOM CPU

• Up to 8GB DDR3 SO-DIMM Memory

• Dual Gigabit LAN

• SATA DOM for Storage Option

• Mini PCIe Expansion Slot

• ACP Enabled, PXE Boot

• Desktop or VESA Mount Available

4

Product specications

System

CPU Intel E3845 1.91GHz ATOM CPU
Chipset (By CPU)
Memory Up to 8GB DDR3 SO-DIMM
Video controller Intel Gen7 Intel Graphics DX 11, OGL3.2
Video interface Dual HDMI
Storage option SATA DOM, 2.5" HDD, 2.5" SSD
Compactash N/A
Keyboard/Mouse USB
Audio Mic In, Line Out
Watchdog Timer N/A
Remote Boot ACP, PXE
Expansion Slot Mini PCIe x 1, CFast card connector x1

I/O Communication

USB port 1 x USB 3.0, 3 x USB 2.0
Serial port 1 x RS-232/422/485
IEEE 1394 N/A
LAN 2 x Gigabit
Parallel N/A
Power button 1 x Power button
Power 1x DC-IN power(12V, 1.05A)

Operating system

OS Support Windows 7 & up

Power / Thermal Specs.

Power requirement ( Max ) 12VDC/1.05A
Power consumption 13W
Recommended power

supply
Heat dissipation 43 BTU/hr

Physical information

Mounting
Net Weight 2.75Lbs / 1.2 Kg
Physical Dimension

(W x H x D)

Environmental information

Operating temperature 0~35°C (32~95°F)
Storage temperature -20~60OC [-4~140F]
Relative humidity 10% to 95% (non-condensing)

IP/NEMA Rating N/A
Certication FCC, CE, UL 60950-1

18W

Desktop, VESA Mount option

2.80 x 9.30 x 7.17 inch

70.5 x 236.5 x 182.0 mm

5

Options AP-3500-E01-003 AP-3500-E01-P03

CPU E3845 ATOM CPU E3845 ATOM CPU

Memory 4GB DDR 4GB DDR

Storage N/A N/A

Remote Boot ACP Enabled PXE

Power Supply 110/220VAC Input 110/220VAC Input

Operating System N/A N/A

Ordering Information

Unpacking

The unit is shipped with items listed below, inspect them carefully to make sure there is no
damage and all the items are available with your shipment.

AP-3500-E01 Thin Client x1 AC/DC power adapter x1 AC power cable x1

6

Chapter 2 Basics

Product overview

AP-3500-E01 Oce Thin Client

Top

Side

Side

Front

Bottom

7

1

5

2

3

4

1. Power button 6. 2 x HDMI ports

2. 2 x USB ports 7. COM port

3. Earphone/Headphone jack 8. 2 x RJ45 LAN ports

4. Microphone jack 9. DC 12V/3A power jack

5. 2 x USB ports 10. Desktop stand base(removable)

LED Indications on the LAN port

Status Description

Activity
LED

O󰀨 No network connection

On Data transmission activity

6

7

8

9

10

Speed LED Activity LED

Speed

LED

O󰀨 Data transmission at the rate of 10Mbps

Orange Data transmission at the rate of 1Gbps

Green Data transmission at the rate of 100Mbps

8

Physical dimension

Thediagramsbelowshow the physical and specic dimensionsoftheAP-3500-E01 Thin

Client.

AP-3500-E01 Oce Thin Client

182.0mm

7.17"

70.5mm

44.6mm

1.76"

32.0mm

1.26"

2.77"

222.0mm

8.74"

236.5mm

9.31"

152.2mm

5.99"

9

Chapter 3 Connections

This section describes the connections/connectors available on the AP-3500-E01O󰀩ceThin
Client.

Connectors are located on the side of AP-3500-E01 Thin Client.

10

Pins in the serial port (COM1)

1 2 3 4 5

6 7 8 9

Pin NO. Denition(RS-232 mode) Denition(RS-422/RS-485 mode)

1 DCD, data carrier detect TX-, Transmit data ground (RS-422/RS-485)

2 RXD, Receive data TX+, Transmit data(RS-422/RS-485)

3 TXD, Transmit data RX+, Receive data (RS-422)

4 DTR, Data terminal ready RX-, Receive data ground (RS-422)

5 GND, Signal ground GND, Signal ground

6 DSR, Data set ready N.C.

7 RTS, Request to send N.C

8 CTS, Clear to send N.C

9 Ring-IN, Ring indicator N.C.

Note:

COM1 port is available for RS-232/RS-422/RS-485 Mode.

11

Mounting the Thin Client

Desktop mounting

The AP-3500-E01 Office Thin Client can be directly placed on a shelf or table by using
desktop stand base(supplied with the unit).

Please follow the steps shown in the diagram below:

Step1.

Place the bottom side ofAP-3500-E01 O󰀩ce Thin Client within the place on the

desktop stand base where there are four mounting clips.

Desktop Stand base

Step2.

SlidetheDesktopstandbasealongwiththeAP-3500-E01O󰀩ceThinClientbottom

sideuntilthefourmountingclipsonthestandbasermlylocktheunit.

Mounting clip

12

VESA mounting

You can also mount the AP-3500-E01O󰀩ceThinClient onto a display. For display mount,
VESA mounting brackets and screws are available (sold separately).

Please follow the steps shown in the diagram below:

Step1.

Asshowninthegurebelow,ndthefourscrewholespredrilledatthebackofthe

display.

Screw holes

Step2.

Align the four mounting screw holes on the AP-3500-E01 VESA bracket with the

Display back panel

screw holes on the display.Tighten the four screws with a screw driver to x the VESA

bracket onto the display.

Mounting
screw

VESA
bracket

13

Step3.

If the AP-3500-E01O󰀩ceThinClient is desktop mounted, please slide the desktop

stand base out to remove it from the unit.

Step4.

Snag the white bottom base of the AP-3500-E01 O󰀩ce Thin Client with the two

Spring hooks on the VESA bracket installed on the display. Make sure the AP-3500-E01

O󰀩ceThinClientiscorrectlyandsecurelyseatedontothedisplay.

Spring hook

Spring hook

14

Connecting to a display

Connecting to a display through HDMI port

• Connectoneend of the HDMI cabletotheHDMI port of theAP-3500-E01 O󰀩ceThin

Client. Connect the other end of the HDMI cable to the HDMI port of a display.

AP-3500-E01

Display

HDMI port

HDMI port

HDMI cable(not supplied)

Connecting to keyboard and mouse

•InsertaUSBkeyboardandaUSBmouse(not supplied) to AP-3500-E01O󰀩ceThinClient

for controlling on the computer.

USB port

AP-3500-E01

Keyboard

Mouse

15

Connecting to network

• Connectoneend of the RJ45LAN cable to theLANport of theAP-3500-E01 O󰀩ce

Thin Client. Connect the other end of the RJ45 LAN cable to the LAN port of a modem.

AP-3500-E01

LAN port

RJ45 LAN cable(not supplied)

LAN port

Modem

Connecting earphones or speaker

• Connect the earphone end of the audio cable to the Earphone jack of the AP-3500-E01

O󰀩ceThinClient.Connect the microphone endof the audio cabletothe Microphone

jack of the AP-3500-E01 Office Thin Client. Also, you can connect to a speaker by

connectingtotheEarphonejackoftheAP-3500-E01O󰀩ceThinClient.

AP-3500-E01

earphone/headpone

3.5mm audio cable(not supplied)

16

Speaker

Connecting the power supply

Follow the steps below to connect the power supply.

• Connect one end of the 12V AC/DC power adapter to the DC-in(12V) power connector

of the AP-3500-E01 Office Thin Client. Connect the other end of 12V AC/DC power
adapter to an AC outlet.

AP-3500-E01

DC power connector

AC outlet

17

Installing memory module/expansion card

Before you install the memory module or expansion card, please follow the instructions
below to open the bottom cover of theAP-3500-E01O󰀩ceThinClient.

1. Asshowninthegurebelow,remove the two screws at the center of the bottom cover.

2. Then remove the bottom cover of the AP-3500-E01 Office Thin Client and a metal

protectionbase,youwill nd the DDR3SO-DIMMslot,  MINI_PCIE slot andCFastcard

slot on the motherboard.

TheAP-3500-E01O󰀩ceThinClientcomeswiththeB048motherboard,andtheDDR3SO-

DIMM slot, MINI-PCIE slot and CFast card slot all are built on the motherboard.

Installing the DIMM

The B048 motherboard provides one SO-DIMM slot for DDR3 1333MHz SDRAM memory
modules and supports memory size up to 8GB.

The DIMM1 slot is intended for a memory module.
MB, 512 MB, 1GB, 2GB, 4GB and 8GB DDR DIMM

Note:

Make sure to unplug the power supply before adding or removing DIMM or other
system components. Failure to do so may cause severe damage to both the motherboard
and the components.

You may install 64 MB, 128 MB, 256

into the SO-DIMM slot.

18

Follow the steps outlined below to install the SO-DIMM.

1. Locate the DIMM on the SO-DIMM slot and align the notch on the DIMM with the key on
the slot.

Note:

DO NOT force a DIMM into a slot to avoid damaging the DIMM.

DIMM

The key on
the slot

2. Insert the DIMM into the slot at 45-degree angle, then pushitinuntilthegoldennger
on the DIMM is deeply inserted into the DIMM slot.

3. Firmly press the DIMM down to lock the module in place.

The notch on
the DIMM

Goldenngeron

the DIMM

Removing the memory module

Follow these steps to remove the DIMM.

1.Useyourngertosimplypushawaytheretainingclipsonbothsidesofthe

slot outward to unlock the DIMM.

DIMM

19

2. Then, the retaining clip will release, and gently remove the DIMM from the

Note:

Make sure to unplug the power supply before adding or removing DIMM

system components. Failure to do so may cause severe damage to both

the components.

module.

motherboard and

or other

Installing CFast card

Removable memory storage is available on computer with Arista B048 motherboard.

The storage is in the form of a CFast memory card( a compact SATA SSD that comply

with CFast. CFast card slot supports CFast TypeI/II card. Orient the CFast card so that

the notch on the card aligns with the key on the slot(See Figure1 and Figure2).

CFast card slot

CFast card

Figure1

Figure2

20

Installing expansion card

The MINI-PCIE slot supports PCIE cards such as a Wi-Fi LAN card, mSATA SSD, SCSI

card,USBcard,andothercardsthatcomplywithPCIEspecications.

Step 1.

switchedo󰀨andthepowercordisunplugged.

Please read the documentation of the expansion card and make necessary hardware
settings for the card before you start the installation.

Step 2.

Step 3.

use.

Step 4.

seated on the slot.

Step 5.

Before installing the expansion card, please make sure that the power supply is

Remove the system unit cover (if the motherboard is already installed in a chassis).

Remove the bracket facing the slot that you intend to use. Keep the screws for later

Alignthe cardconnectorwiththeslotand press rmlyuntilthecardis completely

Fasten the card to the chassis with screws.

21

Clearing CMOS data

Asshowninthegurebelow,thisjumperallowsyoutoeraseCMOSdataandresetsetting

to factory default.

Normally this jumper should be set with pins 1-2 closed.

If you want to reset the CMOS data, set the Clear CMOS jumper to 2-3 closed for just a
few seconds, and then move the jumper back to 1-2 closed. This procedure will reset the
CMOS data to its default settings.

Note:

Beforetheoperation,pleasepowero󰀨themotherboardandunplugthepowercord.

3

2
1

Clear CMOS jumper

Description Pin setting

Keep CMOS data(Normal)

Clear CMOS data

Pin1-2 Closed(Default)

Pin2-3 Closed

22

Chapter 4 BIOS Setup

Introduction

The computer uses the latest “American Megatrends Inc. ” BIOS with support for Windows
Plug and Play. The CMOS chip on the motherboard contains the ROM setup instructions for

conguringthebuilt-inmotherboardBIOS.

TheBIOS(BasicInputandOutputSystem)SetupUtilitydisplaysthesystem’sconguration

status and provides you with options to set system parameters. The parameters are stored in

battery-backed-upCMOSRAMthatsavesthisinformationwhenthepoweristurnedo󰀨.When
thesystemisturnedbackon,thesystemisconguredwiththevaluesyoustoredinCMOS.

TheBIOSSetupUtilityenablesyoutocongure:

• Harddrives,diskettedrivesandperipherals

• Videodisplaytypeanddisplayoptions

• Passwordprotectionfromunauthorizeduse

• PowerManagementfeatures

Thesettingsmadeinthe SetupUtilitya󰀨ecthowthecomputerperforms. Beforeusingthe

Setup Utility, ensure that you understand the Setup Utility options.

The Standard conguration

AstandardcongurationhasalreadybeensetintheSetupUtility.However,werecommend

that you read this chapter in case you need to make any changes in the future.

This Setup Utility should be used:

• whenchangingthesystemconguration

• whenacongurationerrorisdetectedandyouarepromptedtomakechangesto

the Setup Utility

• whentryingtoresolveIRQconicts

• whenmakingchangestothePowerManagementconguration

• whenchangingthepasswordormakingotherchangestotheSecuritySetup

23

Entering the Setup

When you power on the system, BIOS enters the Power-On Self Test (POST) routines.
POST is a series of built-in diagnostics performed by the BIOS. After the POST routines
are completed, the following message appears:

Press the

Resetting the default CMOS values

Whenpoweringonforthersttime,thePOSTscreenmayshowa“CMOSSettingsWrong”

message. This standard message will appear following a clear CMOS data at factory by the
manufacturer. You simply need to Load Default Settings to reset the default CMOS values.

Note:Changestosystemhardwaresuchasdi󰀨erentCPU,memories,etc.mayalsotrigger

this message.

Delete key

to access BIOS Setup Utility.

Using BIOS

When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility
displays a list of the options that are available. A highlight indicates which option is currently
selected. Use the cursor arrow keys to move the highlight to other options. When an option
is highlighted, execute the option by pressing <Enter>.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute
that option. Other options lead to dialog boxes that prompt you for information.

Some options (marked with a triangle ) lead to submenus that enable you to change the
values for the option. Use the cursor arrow keys to scroll through the items in the submenu.

In this manual, default values are enclosed in parenthesis. Submenu items are denoted by
a triangle .

24

The default BIOS setting for this built-in motherboard apply for most conditions
with optimum performance. We do not suggest users change the default values
in the BIOS setup and take no responsibility to any damage caused by changing
the BIOS settings.

BIOS navigation keys

The BIOS navigation keys are listed below:

KEY FUNCTION

ESC

+/-

Enter

F1
F2

F3
F4

For the purpose of better product maintenance, the manufacture reserves the
right to change the BIOS items presented in this manual. The BIOS setup screens
shown in this chapter are for reference only and may slightly dier from what you
see on your screen. Please visit the manufacture’s website to download the latest
product and BIOS information.

Exits the current menu
Scrolls through the items on a menu

Modiestheselectedeld’svalues

Select
General Help
Previous Value

Optimized Defaults
Save & Exit

25

Main Menu

When you enter the BIOS SETUP UTILITY, the Main menu will appear and display the
system overview. You can set the system clock in this main menu.

BIOS Information

This item shows the current BIOS information, including BIOS Version, Build date and time.

LAN1/LAN2 MAC Address

Use this item to view the LAN1/LAN2 Mac address.

System Language

This item allows you to choose the system default language.

System Date

Use this item to specify the system date. Manually enter the day, month and year.

System Time

Use this item to specify the system time. Manually enter the hour, minute and second.

Press <Esc> to return to the Main Menu screen.

26

Advanced Menu

Thissectionallowsyoutocongureandimproveyoursystemandallowsyoutosetupsome

system features according to your preference.

Important:

items.Incorrecteldvaluescancausethesystemtomalfunction.

ACPI Settings

Scroll to this item and press <Enter> to view the following screen:

The default value Be cautious when changing the setting of the Advanced menu

ACPI Sleep State [S3 (Suspend to RAM)]

Select the highest ACPI sleep state, the system will resume when the SUSPEND button is
pressed.

27

FB1216 Super IO Conguration

Scroll to this item and press <Enter> to view the following screen:

Serial Port1/Port2/Port3/Port4 Conguration

Serial port1/port2/port3/port4(Enabled)

Use this option to enable or disable the use of serial ports.

Change settings(Auto)

Select an optimal settings for Super IO device.

Type select(RS232)

Select serial port type(RS232,RS422,RS485).

28

CPU Conguration

Scroll to this item and press <Enter> to view the following screen:

Socket 0 CPU information

Use this item to view Socket 0 CPU information.

Intel Virtualization Technology(Enabled)

Most of the time, hardware virtualization technology extensions should be enabled in motherboard
BIOS in order to run recent OS and applications. When enabled, a VMM can utilize
the additional hardware capabilities provided by Vanderpool Technology.

Press <Esc> to return to the Advanced Menu screen.

29

IDE Conguration

Scroll to this item and press <Enter> to view the following screen:

SATA Port1~2 dynamically detect whether there are SATA devices on motherboard. If
devices are connected with the corresponding ports, then it will display the SATA device
type. Otherwise, it will display “Not Present”.

SATA Controllers (Enabled)

Use this option to enable or disable the use of SATA devices.

SATA Mode (AHCI mode)

UsethisoptiontocongureSATAdevicesasnormalIDEdevices.TheoptionsareIDEandAHCI.

SATA Port 0 (Enabled)

Use this item to enable or disable onboard IDE controller. The default value is [Enabled].

CFast card(Enabled)

Use this item to enable or disable the use of CFast card. The default value is [Enabled].

Press <Esc> to return to the Advanced Menu screen.

30

Miscellaneous Conguration

Scroll to this item and press <Enter> to view the following screen:

OS selection (Windows 7)

Use this option to select the operating system for the computer.

Press <Esc> to return to the Advanced Menu screen.

31

USB Conguration

Scroll to this item and press <Enter> to view the following screen:

Legacy USB Support (Enabled)

Use this option to enable USB mouse and USB keyboard support.

ENABLED option enables legacy USB support.

AUTO option disables legacy support if no USB devices are connected. DISABLED option will

keep USB devices available only for EFI applications.

Press <Esc> to return to the Advanced Menu screen.

32

The chipset menu allows you to change the settings for the Host Bridge chipset, South
Bridge, chipset and other system.Since the features in this section are related to the chipset

on the CPU board and are completely optimized, you are not recommended to change the
default settings in this setup table unless you are well oriented with the chipset features.

North Bridge

Scroll to this item and press <Enter> to view the following screen:

Chipset Menu

33

LCD Control

Scroll to this item and press <Enter> to view the following screen:

Primary IGFx Boot display (VBIOS Default)

SelectthevideodevicewhichwillbeactivatedduringPOST.Thishasnoe󰀨ectifexternalgraphicspresent.

Secondary boot display selection will appear based on your selection. VGA modes will be supported only
on primary display.

34

South Bridge

Scroll to this item and press <Enter> to view the following screen:

S5 RTC Wake Setting

Wake system from S5 (Disabled)

Use this option to enable or disable RTC Alarm Wake Up feature.

35

Azalia HD Audio

Audio Controller (Enabled)

Use this option to control detection of the Azalia device.
Azalia controller(Enabled)
Disabled: Azalia will be unconditionally disabled.
Enabled: Azalia will be unconditionally enabled.
Auto: Azalia will enabled if present disabled otherwise.

Onboard LAN1/LAN2(Enabled)

This item allows you to enable or disable the onboard LAN1 or LAN2.

PCI Express Wakeup(Enabled)

This item allows you to enable or disable PCI Express Wakeup feature.

Press <Esc> to return to the Chipset Menu screen.

36

The Security Menu allows you to set Administrator and User password.
If ONLY the Administrator’s password is set, then this only limits access to setup and is
only asked for when entering Setup.

If ONLY the user’s password is set, then this is a power on password and must be entered
to boot or enter Setup. In Setup, user will have administrator rights.
The password length must be in the following range: Minimum length:3, Maximum:20.

Security Menu

37

The Boot Menu allows you to change the system boot options.

Bootup Num-lock state (ON)

If this item is set to “On”, it will automatically activate the Numeric Lock funcition after boot-up.

Quiet Boot (Enabled)

ThisitemallowsthebootupscreenoptionstobemodiedbetweenPOSTmessagesorthe

OEM logo.Select “Disabled” to display the POST messages. Select “Enabled” to display
the OEM logo instead of the normal POST messages.

Boot Menu

Fast Boot (Disabled)

This item enables the BIOS to skip certain tests in order to speed up the boot sequence.
This feature has two options: [Enabled] [Disabled].

PXE Boot(Disabled)

This item allows you to control the execution of UEFI and Legacy PXE OpROM.

Boot Option Priorities

This item allows you to select system boot order.

38

Save & Exit Menu

The Save & Exit Menu allows you to save the changes that you have made in the Setup
Utility and exit

Save Changes and Exit

Whenyou select this option, it will pop-out the following message, “Save conguration

changes and exit setup?” Select [OK] to save the changes and exit the UEFI SETUP UTILITY.

Discard Changes and Exit

When you select this option, it will pop-out the following message, “Discard changes and
exit setup?” Select [OK] to exit the UEFI SETUP UTILITY without saving any changes.

Save Changes

Use this item to save the changes made to the BIOS options and reset the system.

the Setup Utility.

Discard Changes

UsethisitemtoexitthesystemwithoutsavingthechangesmadetotheBIOSconguration

Restore Defaults

This option restores all BIOS settings to the factory default. This option is useful if the
controller exhibits unpredictable behavior due to an incorrect or inappropriate BIOS setting.

Save as user defaults

Use this item to save the settings as user defaults.

Restore User defaults

Use this item to restore user defaults.

Boot Override

This option lists all the booting options; users may choose one of
the options and press <Enter>, then you may boot according to the option.

39

Chapter 5 Appendix

Care and

Regular maintenance of the AP-3500-E01O󰀩ceThin Client can help prevent damage or
downtime.

Serviceshouldonlybeperformed by qualied and authorized personnel.Makesureyour

touch panel computer is powered down and unplugged before removing the cover or
working on internal components.

• Keep the AP-3500-E01O󰀩ceThinClient in a dry, clean space. Make sure the unit has

minimal exposure to dust - don’t get the power switches or other controls wet.

• If the AP-3500-E01O󰀩ceThinClient getswet,powerito󰀨immediately.WaitfortheAP-

3500-E01O󰀩ceThinClient to dry completely before powering it on again.

• If you move it from a very cold environment to a warm environment, give the

components time to reach room temperature before powering it on.

• Clean the exterior surfaces of the unit with a soft, damp cloth. Never use alcohol, paint

thinner or benzene to clean this unit.

• Occasionaly remove dust from interior surfaces, taking care not to touch or damage

connections or chips.

• Position your system unit away from direct sunlight, moisture, dust, oil and thoroughfare.

• Never expose the unit to harsh jarring.

• Ensure that all ventilation outlets are always free from obstruction.

• To protect components against damage from static electric discharge, you should:

Use a grounding wrist strap. The strap will have an “alligator”clip at the end of a
shielded wire lead. Clip it to a grounded object. Put on and connect the strap before you
handle the components. Also, you can use an anti-static pad. Put any components on
the pad whenever you work on them outside the computer. If you don’t have a pad, put
the components on the anti-static bag them came in.

Maintenance

• Back up all the critical data,in a situation of unit being moved there are chances of hard

diskgettingdamaged Before moving,remove all datadisksfrom the drive,turn o󰀨 the

computer and all the peripherals. Also unplug the power and disconnect cables.

• In the event of mechanical/power failure or damage, do not attempt to repair the system

unit or wires. Refer all such problems to experienced personnel.

• If the unit needs servicing, please consult the authorized dealer through the contact

information provided on the warranty card. Faulty service may void the warranty.

40

Product Limited Warranty

Arista AP-3500-E01 sold in the U.S.A and Canada comes with two-year warranty. Arista
warran-ty obligations for its products are limited to the terms&conditions listed below.

1. Limited Warranty Coverage

• If the purchased product does not work due to defect in materials, starting after three

years from the date of purchase (invoice date),Arista Corporation will repair or replace
with new or refurbished product or parts.

• Arista Corporation holds every right to decide for repair or replacement of any product

or part. During the “labor” limited warranty period there will be no charge for labor and
during the “parts” limited warranty, there will be no charge for parts.

• Customers should ship the defective product or parts to Arista Corporation at their

expense. After repair or replacement, Arista will pay for shipping via UPS Ground back
to the customer.

• This limited warranty applies to products and services only in the North America region.

Arista Corporation will not pay for any shipping for product or parts for any location
outside of United States.

2. Exclusions and Limitations

• Limited warranty is applicable to defect in material or workmanship, it does not cover

any general wear and tear, or cosmetic damaged.

• Damage due to external causes, including, but not limited to, failures which are caused

by products not supplied by Arista Corporation. Also adding or altering any component
without any prior concurrence from Arista Corporation technical support.

• Limited warranty does not apply to damages caused by failure or negligence, this

include accidents, misuse, abuse, mishandling, misapplication, alteration, faulty
installation, set-up adjustment, improper maintenance, power surge issues with
electrical stability, failure to maintain environmental conditions specified by the
manufacturer, wrong attempt to relocate the system, lightning damage, modification,
product servicing from unauthorized providers, inappropriate product usage without
referring to the manual or instructions and any other change in product component
without prior guidance from Arista Corporation technical support.

• Any sighs of tempering/altering with serial number will void this warranty.

• There is no expressed warranty except as stated under “Limited Warranty Cov-erage”.

Under no equitable theory shall Arista Corporation be held liable for monetary and/or
non-monetary damage resulting from normal or abnormal usage of our products. Use,
distribution and/or similar engagement of our products constitute implied agreement to
these and similar Arista Corporation limited liability policies.

3. Technical Support

• Arista Corporation entire team is dedicated towards customers’ needs and re-

quirements. Arista’s technical support team is available to resolve customer is-sues over
phone and email. If required, an RMA number is issued to resolve any sort of problem
faced by customers.

• Customers are required to keep the product serial number handy when contact-ing the

technical support.

• Arista Corporation technical support can be reached at Monday through Friday 8:00am

to 5:00PM PST at 510-226-1800 ext.400,Fax [phone] or email support@goarista.
com.

41

4. RMA (Return Material Authorization) Procedures

• All return requests are provided with a number, please contact Arista customer service

or complete RMA request form to obtain a number before returning any products or
parts.

• Returns will be authorized in accordance with the following policy: If it is deemed that

the unit/part should be returned, Arista’s customer service representative will give the
customer a return authorization number and ship to address to return the product.

• Products will not be accepted by Arista Corporation’s RMA department for return if not

accompanied by a valid RMA number, which must be clearly marked on the outside of
the package.

• Products must be returned within 30 days after the date of when RMA number was

issued. After the 30-day period, the RMA number issued will be invalid. Please do
not return products with an invalid RMA number; contact Arista’s cus-tomer service
representative if your RMA number is invalid. Customer service can be reached at
Monday through Friday 8:00am to 5:00PM PST at 510-226-1800 ext.400,Fax 510-226-

1890 or email [email protected].

Warranty Returns

• All returning products should be returned within the applicable warranty period. After

warranty period is over, the original product will be returned to the customer.

• The RMA number for Warranty Return will be issued within 24 hours from the time the

RMA application form is received by Arista.

Non-Warranty Returns

• If the customer wishes to return a product for repair that is no longer within the

warranty period, or any kind of damage not covered by the warranty, an Arista sales
representative will inform the customer of the estimated cost of the repair.

• Return of the product will be counted as the authorization to repair and agreement to

pay for the cost of repair, whether or not it exceeds the original estimate.

5. RMA Credit Policy

Returns for Credit & Credit Types

Returns for credit that require Arista’s management approval may take up to 48 hours for
processing/approval. Products can be returned for credit with the following condi-tions:

• Dead on Arrival (DOA): The customer must report DOA units to Arista’s RMA department

in 14 calendar days after the product is received. Customer can re-quest either return
for credit or replacement. If replacement is requested, Arista will ship the replacement
in 7 calendar days and invoice the customer for the re-placement. A credit memo will be

issuedtothecustomeraftertheDOAproductisreceivedandveried.

• Evaluation Return: The customer must notify Arista’s RMA department before or at the

end of the evaluation period if the customer decides to return the evalu-ation unit. An
RMA number must be obtained from Arista prior to returning the unit.

• Short Shipment: The customer must report for any item received short-shipped or

wrong products received in 7 calendar days after the product is received. The customer
can request either: shipment of missing items, replacement of wrong items or return
for credit. If shipment of missing items or replacement of wrong items is requested,
Arista will ship the replacement in 7 calendar days. A credit memo will be issued to the

customerafterthereturnedproductisreceivedandveried.

• Non-Open-Box Return: In the event where a customer places an incorrect order, over

stock or double orders, the customer can request return for credit with the following
restocking fees applied.

42

• Restocking Fee: A 15% restocking fee will apply to non-open-box returns when returned

within 3 months after invoice date. A 30% restocking fee will apply to non-open-box
returns returned within 6 months. Beyond 6 months after invoice date, a 50% restocking
fee will apply to non-open-box returns returned within 12 months. Beyond 12 months
after invoice date, Arista will not grant authorization to return non-open-box returns for
credit.

• Return Condition: All valid returns for credit products must be returned in its original

packaging and in good condition along with all the items and accessories originally
shipped with the product. Any damages will be assessed and the cost of repair or
refurbishment will be deducted from the credit issued.

• No Credit DOA: No credit will be given to the customer for DOA products re-ceived by

Arista beyond 30 calendar days after the invoice date. No credit will be given to all non­cancellable, non-returnable, custom order parts.

6. RMA Transportation Policy

Transportation Charges

• All customers are responsible for all freight charges involved in shipping defec-tive

products back to Arista Corporation.

• Arista Corporation will cover the cost of returning products that are under warranty via

UPS Ground to customers in the United States after repair or replacement.

• International customers are responsible for all transportation, insurance, duties and

other similar charges for all returned products shipped outside of the United States and
must ensure that the product is appropriately packaged.

• Shipping damages resulting from improper packaging will be the customer’s re-

sponsibility.

• Arista is not responsible for products lost during shipment. All products being re-turned

for Limited Warranty repair or replacement must be sent freight prepaid.

Transportation Damages

• In casesoftransportationdamage,thecustomer isresponsibleforlingall claims with

the shipping carrier.

• To avoid any potential risk that an RMA product is lost or damaged while in tran-sit to

Arista, it is recommended that the customer insures and declares the full value of the
RMA product. The customer is 100% responsible for the RMA prod-uct while in transit to
Arista.

• We urge customers to pack the RMA product carefully to avoid transit damage.

Refused Shipment Restocking Fees

• If a customer refuses a shipment, credit will be issued only after the refused product is

receivedandveriedbyArista.The shippingchargeplus 15% restocking feeswillbe

billed to the customer.

43

7. RMA Transportation Policy

Product Non-Acceptance

• Products will not be accepted by Arista Corporation if not accompanied by a valid RMA

number, which must be clearly marked on the outside of the package.

• Any products refused by Arista will incur the fees and/or charges applied by the shipping

carrier, and shall be the sole liability of the original shipper.

Sample RMA Shipping Label

ARISTA CORPORATION

Attention: RMA Department

40675 Encyclopedia Circle

Fremont, CA 94538

RMA: # _______________

Package Identication

• Each boxmustreference the following information:Customer/Contact Name • Return

Address•PhoneNumber•RMANumber(issuedbyanautho-rizedARISTAsource).

• The RMA number must be written on the outside of the shipping container for

identicationpurposes.

• Shipmentsnotproperlyidentiedwillberefused.

• To avoid any discrepancy of items received, please do not return accessories (manuals,

driver CDs, OS CDs, cables, etc.) with the RMA unit in need of repair.

• If available, use the original box/packaging to ship back RMA units to avoid tran-sit

damage.

RMA Rejection Policy

Arista reserves the rights to return any RMA product received that does not comply with the
information given on the original Return Material Authorization (RMA) request, such as:

• Invalid RMA number

• RMA number not visible and/or not on the box shipping label

• RMAconditiondescribedbythecustomerdi󰀨ersfromtheactualconditionoftheproduct

• Expired RMA number

• Unauthorized return (no RMA # was issued)

• No Arista serial number on the product

• Product is physically damaged

• If you have any questions regarding Arista’s RMA procedures, product return policies

and/or other similar issues, please call Arista’s Customer Service and RMA Department

duringo󰀩cehours,MondaythroughFriday(8:30am-5:30pmPST)

• Phone: [phone] ext. 400

• Fax: [phone]

• Email: [email protected]

44

8. Arista’s Limited Liability

Product Non-Acceptance

• Arista Corporation is not liable for incidental or consequential damages resulting from

the use of Arista products or arising out of any breach of Arista’s full limited warranty.

• Under no equitable theory shall Arista Corporation be held liable for mone-tary and/

or non-monetary damages resulting from the normal or abnormal usage of our
products. Use, distribution and/or similar engagement of our products constitute implied
agreement to these and similar Arista Corporation Limited Liability policies.

• Arista Corporation is not liable for damages or reimbursement for lost time, lost revenue,

and cost of having someone remove or re-install an installed unit if applicable, or travel
to and from the service providers.

• All expressed and implied warranties, including the limited warranty of Mer-chantability

are limited to the period of the limited warranty, unless, otherwise, indicated in writing by
Arista Corporation.

9. Customer Responsibilities

• By requesting service, the eligible customer acknowledges the terms of the limited

warranty, including the disclaimer and limitation of liability provision.

• Priortoseekingservice,customersmustback-upalldata,programs,lesand/orsimilar

digital documents that may become damaged and/or lost due to service.

• Arista Corporation, WITHOUT LIMITATION, is not responsible for lost, dam-aged or

otherwise destroyed data due to service.

45

Disposal and Recycling Information

AP-3500-E01 Office Thin Client must be disposed as per the local laws and
regulations applicable to that location. Once the product reaches end of its life cycle
and needs to be disposed, local authorities should be contacted for appropriate
options.

This symbol on the product or in the manual means that electrical or

electric equipment should be disposed at the end of its life-cycle separately and
not in the regular household waste. There are separate collection systems for
recycling in the EU. For more information, please contact your local authorities or
your retailer where you purchased the product.

Disclaimer and Copyright Notice

Disclaimer

Alltheinformation, design and specicationscontained in this manualwere correct

publication.However,astheproductgoesundercontinuousupgradesandchanges,thenal

device may have slight differences. The contents of this manual are subject to changes

without prior notice, and Arista Corporation shall not be liable for any

or for incide or consequential damages in connection with the furnishing, performance, or

use of this manual.

errors contained herein

contained in this manual were correct in this

© Copyright 2014

The information contained in this user’s manual and all accompanying documentation
is copyrighted and all rights are reserved. This publication may not, in whole or in part,
be reproduced, transcribed, stored in a retrieval system, translated into any language or
computer language, or transmitted in any form whatsoever without the prior written consent
from the manufacturer, except for copies retained by the purchasers for their personal
archival purposes. The manufacturer reserves the right to revise this user’s manual and
all accompanying documentation and to make changes in the content without obligation to
notify any person or organization of the revision or change.

IN NO EVENT WILL THE VENDOR BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL,ORCONSEQUENTIALDAMAGESARISING OUT OF THE USE OR

INABILITY TO USE THIS PRODUCT OR DOCUMENTATION; EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. IN PARTICULAR, THE VENDOR SHALL NOT
HAVE LIABILITY FOR ANY HARDWARE, SOFTWARE, OR DATA STORED OR USED
WITH THE PRODUCT, INCLUDING THE COSTS OF REPAIRING, REPLACING,OR
RECOVERING SUCH HARDWARE, SOFTWARE, OR DATA.

Alltrademarksmentioned in this documentareacknowledged.The specications in this

manual are subject to change without notice.

in this

46

Talk to us. We listen.

TM

Arista Corporation

40675 Encyclopedia Circle, Fremont, CA 94538 U.S.A.

Tel: [phone] Fax: [phone]

http://www.goarista.com