Arcadyan Technology G3100 User Manual
Fios Home
Router
USER
GUIDE
Model G3100
©2019 Verizon Wireless
CONTENTS
01 /
INTRODUCTION
Package Contents
System Requirements
Features
Getting to Know Your
Fios Home Router
02 /
CONNECTING YOUR FIOS
HOME ROUTER
Setting up Your Fios
Home Router
Expanding Wi-Fi
coverage
Computer Network
Configuration
03 /
WIRELESS SETTINGS
Overview
Wireless Status
Basic Settings
Advanced Settings
Channel Settings
Guest Network
04 /
CONFIGURING NETWORK
SETTINGS
Accessing Network
Settings
Using Network
Settings
Main Screen
TABLE OF CONTENTS
3
05 /
USING NETWORK
CONNECTIONS
Accessing Network
Connections
Network (Home/Oce)
Connection
Wireless Access Point
Connection
Ethernet Connection
Broadband
Connection
06 /
SETTING PARENTAL
CONTROLS
Activating Parental
Controls
Rule Summary
07 /
CONFIGURING SECURITY
SETTINGS
Firewall
Access Control
Port Forwarding
Port Triggering
DMZ Host
Static NAT
IPv Pinholes
08 /
CONFIGURING ADVANCED
SETTINGS
Using Advanced
Settings
Utilities
Network Settings
Date And Time
DNS Settings
Monitoring
System Settings
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CONTENTS
09 /
TROUBLESHOOTING
Troubleshooting
Tips
Frequently Asked
Questions
10 /
SPECIFICATIONS
General
Specifications
LED Indicators
Environmental
Parameters
11 /
NOTICES
Regulatory Compliance
Notices
01 /
INTRODUCTION
1.0 Package Contents
1.1 System Requirements
1.2 Features
1.3 Getting to Know Your
Fios Home Router
/ INTRODUCTION
The Verizon Fios Home Router lets
you transmit and distribute digital
entertainment and information to
multiple devices in your home/office.
Your Fios Home Router supports
networking using coaxial cables,
Ethernet, or Wi-Fi, making it one of the
most versatile and powerful routers
6
available.
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PACKAGE CONTENTS
PACKAGE CONTENTS, SYSTEM
REQUIREMENTS AND FEATURES
./ PACKAGE CONTENTS
Your package contains:
• Fios Home Router
• Power adapter
• Ethernet cable, three meters (white)
• OSS (Open Source Software) insert guide
./ SYSTEM REQUIREMENTS
System and software requirements are:
• A computer or other network device supporting Wi-Fi or wired
Ethernet
• A web browser, such as Chrome™, Firefox®, Internet Explorer 8®
or higher, or Safari® 5.1 or higher
./ FEATURES
Your Fios Home Router features include:
• Support for multiple networking standards, including
– WAN – Gigabit Ethernet and MoCA 1.1 interfaces
– LAN – 802.11 b/g/n/ac/ax, Gigabit Ethernet and MoCA 2.5
interfaces
• Integrated wired networking with 4-port Ethernet switch and
Coax (MoCA)
/ INTRODUCTION
– Ethernet supports speeds up to 1000 Mbps
– MoCA 2.5 and 1.1 enabled to support speeds up to 700 Mbps
over coaxial cable
• Integrated wireless networking with 802.11b/g/n/ac/ax access
point featuring:
– Enabled 802.11b capable speeds (based on device)
– Enabled 802.11g capable speeds (based on device)
– Enabled 802.11n capable speeds (based on device)
– Enabled 802.11ac capable speeds (based on device)
– Enabled 802.11ax capable speeds (based on device)
• Enterprise-level security, including:
– Fully customizable firewall with Stateful Packet Inspection
(SPI)
8
– Content filtering with URL-keyword based filtering, parental
controls, and customizable filtering policies per computer
– Intrusion detection with Denial of Service protection against
IP spoofing attacks, scanning attacks, IP fragment overlap
exploit, ping of death, and fragmentation attacks
– Event logging
– MAC address filtering
– Static NAT
– Port forwarding
– Port triggering
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FEATURES
– Access control
– Advanced wireless protection featuring WPA2/WPA Mixed
Mode and MAC address filtering
• Options, including:
– DHCP server
– WAN interface auto-detection
– Dynamic DNS
– DNS server
– LAN IP and WAN IP address selection
– MAC address cloning
– IPv6 support
– QoS support (end to end layer 2/3) featuring: Dierentiated
Services (Diserv), 802.1p/q prioritization, and pass-through
of WAN-side DSCPs, Per Hop Behaviors (PHBs), and
queuing to LAN-side devices
– Remote management and secured remote management
using HTTPS
– Static routing
– VPN (VPN pass through only)
– IGMP
– Daylight savings time support
/ INTRODUCTION
./ GETTING TO KNOW YOUR FIOS HOME ROUTER
1.3a/ FRONT PANEL
The front panel’s unified button allows
quick access to the Wi-Fi Protected
Setup (WPS) feature and pairing mode.
The Router Status LED will be on white
and solid when your router is turned
on, connected to the internet, and
functioning normally.
Router Status LED
Condition Status LED Color Fios Home Router
Normal WHITE Normal operation (solid)
Router is booting (fast blink)
BLUE Pairing mode (slow blink)
Pairing successful (solid)
GREEN Wi-Fi has been turned o (solid)
Issue(s) YELLOW No internet connection (slow blink)
Poor backhaul signal (solid)
RED Hardware/System failure detected (solid)
Overheating (fast blink)
Pairing Failure (slow blink)
Power OFF Power o
10
The WPS button is used to initiate Wi-Fi Protected Setup. This is
an easy way to add WPS capable devices to your wireless network.
To activate the WPS function, press and hold the unified button
located on the front of your Fios Home Router for more than two
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GETTING TO KNOW YOUR FIOS HOME ROUTER
seconds. When WPS is initiated from your router, the Router Status
LED slowly flashes blue for up to two minutes, allowing time to
complete the WPS pairing process on your wireless device (also
known as a wireless client). When a device begins connecting to
your router using WPS, the Router Status LED rapidly flashes blue
for a few seconds, and turns solid blue and then solid white as the
connection completes.
If there is an error during the WPS pairing process, the Router
Status LED slowly flashes red for two minutes after the error
occurs.
Refer to the “Connecting A Wi-Fi Device Using WPS” for more
details. In addition, the unified button also provides a quick view of
the operational state of the Fios Home Router using various colors
as indicated in the chart above. Please refer to section 9.0h for
details on the rear LEDs.
1.3b/ REAR PANEL
The rear panel of your router has a label that contains important
information about your device, including the default settings for the
router’s wireless network name (SSID), wireless password (WPA2
key), local URL for accessing the router’s administrative pages,
and administrator password. The label also contains a QR code
that you can scan with your smartphone, tablet, or other cameraequipped Wi-Fi device to allow you to automatically connect your
device to your Wi-Fi network without typing in a password (requires
a QR code reading app with support for Wi-Fi QR codes).
/ INTRODUCTION
The rear panel has seven ports; F-type coax, Ethernet LAN (four),
Ethernet WAN, and USB. The rear panel also includes a DC power
jack and a reset button.
12
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GETTING TO KNOW YOUR FIOS HOME ROUTER
• Ethernet LAN - connects devices to your Fios Home Router
using Ethernet cables to join the local area network (LAN). The
four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing
and can be used with either straight-through or crossover
Ethernet cables.
• USB - provides up to 1000 mA at 5 VDC for attached devices.
For example, you could charge a cell phone. With a firmware
upgrade, the USB host functionality may be available for other
devices, such as external storage and cameras. Firmware
updates are performed automatically by Verizon.
• Ethernet WAN - connects your Fios Home Router to the internet
using an Ethernet cable.
• Coax WAN and LAN - connects your router to the internet and/
or to other MoCA devices using a coaxial cable.
Warning: The WAN coax port is intended for connection to
Verizon Fios only. It must not be connected to any exterior or
interior coaxial wires not designated for Verizon Fios.
• Reset Button - allows you to reset your router to the factory
default settings. To perform a soft reboot, press and hold the
button for at least three seconds. To reset your router to the
factory default settings, press and hold the button for at least
ten seconds.
• Power - connects your Fios Home Router to an electrical wall
outlet using the supplied power adapter.
Warning: The included power adapter is for home use only,
supporting voltages from 105-125 voltage in AC. Do not use in
environments with greater than 125 voltage in AC.
/ INTRODUCTION
1.3c/ MOUNTING THE FIOS HOME ROUTER TO A WALL
For optimum performance, the Fios Home Router is designed to
stand in a vertical upright position. Verizon does not recommend
wall mounting the Fios Home Router. However, if you wish to
mount your Fios Home Router, you can purchase a wall mount
bracket from the Verizon Fios Accessories Store at verizon.com/
fiosaccessories.
To mount your Fios Home Router to a wall:
1. You may use the wall mount bracket as a template for
positioning the Fios Home Router.
14
2. Mark the mounting holes, then remove the wall mount
bracket from the wall.
3. Drive two screws into the wall. Leave the screws extended
about 0.2 inches from the wall.
4. Verify the screws are positioned correctly by placing the wall
bracket on the screws. Then remove the wall bracket from
the wall.
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GETTING TO KNOW YOUR FIOS HOME ROUTER
5. There are two mounting slots located on the bottom of the
Fios Home Router. It allows you to securely attach your
router to the wall. Align the slots with the wall mount bracket.
6. Attach the router to the wall mount bracket through an easy
twist and lock action.
/ INTRODUCTION
7. Align the wall mount bracket with the attached router to the
screws, then slide the bracket down until it locks in place.
16
8. To secure the bracket, place one screw into the small hole of
the bracket and tighten the screw into your wall.
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GETTING TO KNOW YOUR FIOS HOME ROUTER
Note: To release the lock, twist the router counter-clockwise
and press down on the small clip on the bottom of the
bracket.
02 /
CONNECTING YOUR FIOS HOME ROUTER
2.0 Setting up Your
Fios Home Router
2.1 Expanding Wi-Fi coverage
2.2 Computer Network
Configuration
2.3 Main Screen
/ CONNECTING YOUR
FIOS HOME ROUTER
Connecting your Fios Home Router
and accessing its web-based Graphical
User Interface (GUI) are both simple
procedures.
Accessing the GUI may vary slightly,
depending on your device’s operating
system and web browser.
19
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SETTING UP YOUR FIOS HOME ROUTER
./ SETTING UP YOUR FIOS HOME ROUTER
There are three basic steps to set up your Fios Home Router:
Step 1: Connect your Fios Home Router to the internet.
Step 2: Connect your network device to your
Fios Home Router.
Step 3: Configure your Fios Home Router.
Before you begin, if you are replacing an existing router, disconnect
it. Remove all old router components, including the power supply.
They will not work with your new Fios Home Router.
2.0a/ STEP 1 - CONNECT YOUR FIOS HOME ROUTER TO THE
INTERNET
1. Remove your Fios Home Router, Ethernet cables, and
power adapter from the box.
2. Locate your high-speed internet (WAN) outlet. This would
be the wall jack installed previously by Verizon. Note the
type of jack may be either Ethernet or coaxial.
3. Connect your Fios Home Router to the internet
(WAN).
• If connecting the WAN using Ethernet, plug one
end of an Ethernet cable into the white Ethernet
WAN port on the back of your router. Plug the
other end of the cable into the high-speed
Ethernet wall jack.
/ CONNECTING YOUR
FIOS HOME ROUTER
21
• If connecting the WAN using coaxial cable,
locate a coaxial cable and connect one end
to the coax port on the back of your router.
Connect the other end of the coaxial cable to
a coax wall jack.
Tighten the coaxial cables by hand until snug.
Tightening the coaxial cable should not require
a wrench.
4. Plug the power cord into the power port on the back of your
Fios Home Router and then into a power outlet. The router
automatically turns on as soon as power is plugged in.
Important: Wait until the Router Status LED on the front of the
Fios Home Router stops flashing and is solid white. If the light
turns red, check the steps in the Troubleshooting section of this
user guide.
2.0b/ STEP 2 - CONNECT YOUR NETWORK DEVICE TO YOUR
FIOS HOME ROUTER
If connecting a device using Ethernet (preferred for initial setup):
• Plug one end of an Ethernet cable into one of the four yellow
Ethernet ports on the back of your Fios Home Router.
• Plug the other end of the Ethernet cable into the Ethernet port of
your network device.
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SETTING UP YOUR FIOS HOME ROUTER
If connecting a wireless device:
• Access the Wi-Fi setting on your wireless device, then select
your new Fios Home Router using the wireless network
name (SSID) shown on the sticker located on the rear of your
Fios Home Router.
• Enter the wireless password (WPA2 key) also shown on the
sticker.
2.0c/ STEP 3 - CONFIGURE YOUR FIOS HOME ROUTER
1. Open a web browser on the device connected to your
Fios Home Router network.
2. In the browser address field (URL), enter:
myfiosgateway.com, then press the Enter key on your
keyboard.
Alternately, you can enter: https://192.168.1.1
The first time you access your Fios Home Router, an Easy
Setup Wizard displays to help step you through the setup
process.
/ CONNECTING YOUR
FIOS HOME ROUTER
3. On the Step 1: Please log in to your router screen, enter the
password that is printed next to the Admin password on the
label on the rear of your router.
23
4. Click Next. The Step 2: Personalize Your Wi-Fi Settings
screen displays. Click on the check box next to Setup and
Enable Your Guest Wi-Fi (Optional) to personalize your
Guest Wi-Fi Name and Password.
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SETTING UP YOUR FIOS HOME ROUTER
For your protection, your Fios Home Router is pre-set at the
factory to use WPA2 (Wi-Fi Protected Access) encryption for
your wireless network. This is the best setting for most users
and provides maximum security.
5. Click Next. The Step 3: Click Apply to Save Your Wi-Fi
Settings screen appears. You have an option of saving the
Wi-Fi settings as an image on your device by clicking the
Save as picture button. After you click Save as picture to
save your Wi-Fi settings as an image, click Apply to save the
Wi-Fi changes to your Fios Home Router.
Important: If you are on a Wi-Fi device when setting up your
Fios Home Router, you will be disconnected from the Wi-Fi
network when you change the Wi-Fi name or Wi-Fi password.
When this occurs, your Fios Home Router will detect this
situation and prompt you to reconnect using the new settings.
/ CONNECTING YOUR
FIOS HOME ROUTER
The Congratulations! You’re all set up screen displays once
your Fios Home Router verifies the final settings and has
successfully connected to the internet and is ready for use. You
can click on Main router settings to access the main screen of
the Fios Home Router or click on Start browsing and you will be
directed to the
Verizon.com website.
25
If your Fios Home Router is subsequently reset to the factory
default settings, the settings printed on the label will again be in
eect.
If your Fios Home Router fails to connect, follow the troubleshooting
steps in the Troubleshooting section of this guide.
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EXPANDING WIFI COVERAGE
./ EXPANDING WIFI COVERAGE
Connecting Verizon’s Fios Home Wi-Fi Extender to the
Fios Home Router allows you to extend wireless signal range of the
Fios Home Router for eliminating Wi-Fi dead zones on your Wi-Fi
network.
To connect a Fios Home Wi-Fi Extender to your existing
Fios Home Router:
1. Connect one end of an Ethernet cable into the LAN port
on the Fios Home Router. Then insert the other end of
the cable into the Ethernet port of the Fios Home Wi-Fi
Extender.
2. Plug the power adapter into the power inlet on the rear of
the Fios Home Router and Fios Home Wi-Fi Extender, and
the other end into a power outlet.
3. Wireless Link: On the Windows desktop of your PC, click
Start/Control Panel/Network and Internet/View network
status and tasks/Connect to a network to browse the
available wireless networks. Choose the SSID name of the
/ CONNECTING YOUR
FIOS HOME ROUTER
Fios Home Router from the list and click Connect button to
start using the wireless network.
4. If you need to add another Fios Home Wi-Fi Extender on
your network, repeat step 1 and step 2. If the LED becomes
flashing blue, it indicates that the device is in software
synchronization process. Please wait for the LED to turn
solid white again. Then unplug the power and network cable
of the secondary Fios Home Wi-Fi Extender, and place it to
your desired location.
27
5. Then connect the power to the secondary Fios Home Wi-Fi
Extender.
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COMPUTER NETWORK CONFIGURATION
./ COMPUTER NETWORK CONFIGURATION
Each network interface on your computer should either
automatically obtain an IP address from the upstream Network
DHCP server (default configuration) or be manually configured with
a statically defined IP address and DNS address. We recommend
leaving this setting as it is.
2.2a/ CONFIGURING DYNAMIC IP ADDRESSING
To configure a computer to use dynamic IP addressing:
WINDOWS 7/8
1. In the Control Panel, locate Network and Internet, then
select
View Network Status and Tasks.
2. In the
section, click Local Area Connection in the Connections
field. The Local Area Connection Status window displays.
3. Click
window displays.
4. Select
Properties. The Internet Protocol Version 4 (TCP/IPv4)
Properties window displays.
5. Click the
6. Click the
button, then click
7. In the Local Area Connection Properties window, click OK
to save the settings.
View your active networks – Connect or disconnect
Properties. The Local Area Connection Properties
Internet Protocol Version 4 (TCP/IPv4), then click
Obtain an IP address automatically radio button.
Obtain DNS server address automatically radio
OK.
/ CONNECTING YOUR
FIOS HOME ROUTER
8. To configure Internet Protocol Version 6 (TCP/IPv6) to
use dynamic IP addressing, repeat step 1 to 7. However for
step 4, select Internet Protocol Version 6 (TCP/IPv6) in the
Properties option (refer to IPv6 section for Fios Home Router
configuration).
WINDOWS 10
1. On the Windows desktop, click on the Start icon. Select
Settings and click Network & Internet.
2. In the Network & Internet, click Ethernet.
3. Select Network and Sharing Center. The View your basic
network information and set up connections window
displays.
4. In the View your active networks, click Ethernet in the
Connections field. The Ethernet Status window displays.
29
5. Click Properties. The Ethernet Properties window displays.
6. Select Internet Protocol Version 4 (TCP/IPv4), then click
Properties. The Internet Protocol Version 4 (TCP/IPv4)
Properties window displays.
7. Click the Obtain an IP address automatically radio button.
8. Click the Obtain DNS server address automatically radio
button, then click OK.
9. In the Local Area Connection Properties window, click OK to
save the settings.
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COMPUTER NETWORK CONFIGURATION
10. To configure Internet Protocol Version 6 (TCP/IPv6) to
use dynamic IP addressing, repeat step 1 to 9. However
for step 6, select Internet Protocol Version 6 (TCP/
IPv6) in the Properties option (refer to IPv6 section for
Fios Home Router configuration).
MACINTOSH OS X
1. Click the Apple icon in the top left corner of the desktop. A
menu displays.
2. Select System Preferences. The System Preferences
window displays.
3. Click Network.
4. Verify that Ethernet, located in the list on the left, is
highlighted and displays Connected.
5. Click Assist Me.
6. Follow the instructions in the Network Diagnostics
Assistant.
2.2b/ CONNECTING OTHER COMPUTERS AND NETWORK
DEVICES
You can connect your Fios Home Router to other computers or set
top boxes using an Ethernet cable, wireless connection (Wi-Fi), or
coaxial cable.
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