APC AR8136BLK200, SYCF160KH User Manual

Operation
Symmetra™PX 48,96,and160kW400V 100kW208V
LegalDisclaimer
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TableofContents
AboutthisManual..........................................................................................................1
CompanionManuals...................................................................................................1
FindUpdatestothisManual.....................................................................................1
Overview..............................................................................................................................2
UserInterface................................................................................................................2
DisplayInterface........................................................................................................3
Operation............................................................................................................................7
Modes..............................................................................................................................7
NormalOperation......................................................................................................7
BatteryOperation......................................................................................................7
StaticBypassOperation............................................................................................7
MaintenanceBypassOperation(Optional)................................................................7
OperationProcedures................................................................................................7
Breakers/SwitchesintheSystem..............................................................................7
PerformaTotalPowerOff..........................................................................................8
StarttheSystemafterT otalPowerOff.......................................................................10
TurntheUPSLoadOff...............................................................................................12
TurntheUPSLoadOn...............................................................................................13
TransfertheUPSintoMaintenanceBypassOperation..............................................14
ReturntoNormalOperationfromMaintenanceBypassOperation............................16
ViewtheStatusScreens............................................................................................19
ViewtheLogScreen..................................................................................................19
Conguration....................................................................................................................20
SystemSettings...........................................................................................................20
SetUptheNetwork....................................................................................................20
ChangetheDisplayInterfaceSettings.......................................................................21
ChangetheDateandTime.........................................................................................22
CongureInputContacts..........................................................................................22
CongureOutputRelays...........................................................................................23
Maintenance......................................................................................................................24
LifeCycleMonitoring(LCM).....................................................................................24
PartsReplacement......................................................................................................24
DetermineifyouNeedaReplacementPart...............................................................24
ReturnPartstoSchneiderElectric............................................................................24
ReplacementParts....................................................................................................26
ReplaceaPowerManagementCard..........................................................................26
ReplaceaPowerModule...........................................................................................27
ReplaceaBattery.......................................................................................................28
ReplaceaPowerDistributionModule........................................................................31
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i
Troubleshooting..............................................................................................................32
StatusandAlarmMessages.....................................................................................32
DisplayMessages......................................................................................................32
ModularDistributionFaultList................................................................................36
PDUFaultList...............................................................................................................37
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AboutthisManual

Thismanualisfor:
•SymmetraPX48kW400VUPS
•SymmetraPX96and160kW400VUPSandPowerDistributionUnit(PDU-XR)
•SymmetraPX100kW208VUPSandPowerDistributionUnit(PDU)
•XRBatteryEnclosure

CompanionManuals

Foradditionalinformation,seethefollowingSymmetraPXmanuals:
•ReceivingandUnpacking(990-3013)
•Safety(990-2984)
•96and160kW400VInstallation(990-3017)
•48kW400VInstallation(990-3151)
•100kW208VInstallation(990-3659)
•48kW400VXRBatteryEnclosure(990-3190)
•BatteryReplacementSheet(990-2958)

FindUpdatestothisManual

Youcancheckforupdatestothismanualonwww.apc.com.Lookforthelatestletterrevision(A, Betc.)ofthemanual.
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1

Overview

UserInterface

ALOADPOWEREDLED
B
CHECKLOGLED
CWARNINGLED
D
CRITICALLED
E
LCDSCREEN
F
UPANDDOWNNA VIGA TION KEYS
ENTERKEY
G
HHELPKEY
I
ESCKEY
WhenthisLEDisgreen,powertotheloadison.WhentheLEDis yellow,theloadissuppliedthroughthebatteries.WhentheLEDis ashingyellow,theunitisinbypass.
WhenthisLEDisgreen,aneweventhasbeenaddedtotheevent log.
WhenthisLEDisyellow ,thereareoneormorewarningalarms inthesystem.
WhenthisLEDisred,thereareoneormorecriticalalarmsinthe system.
Displaysalarms,statusdata,instructionalhelp,andconguration items.
Usedtoscrollthroughandselectmenuitems.
Opensmenuitemsandconrmschangestothesystemparameters.
Openscontext-sensitivehelp.
Returnstothepreviousscreendisplayed.
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DisplayInterface

OverviewScreens
TheOverviewScreenisthemainentrancetotheuserfunctionsofthedisplayinterface.TheUP/DOWN navigationkeystakeyoufromonescreentoanother.Whenthesystemisrunning,thedisplaywillscroll throughscreensshowinginformationaboutthesystemandanyactivealarms.
Note:Thedatavaluesshownareforexampleonly .
NoActiveAlarms
SystemDate/Time: 28-Mar-201010:37:01
VoltsInVoltsOut L1:xxxL1:xxx L2:xxxL2:xxx L3:xxxL3:xxx
OutAmpskWkVA L1:xxxxx.xxx.x L2:xxxxx.xxx.x L3:xxxxx.xxx.x
SymmetraPX160kW Runtime:xxhrxxmin Capacityxxx.x% UPSLoad:xxx%
SystemBypassState: UPSOperation UPSState: OnLine
Note:PressENTERtogofromanyoverviewscreentothemainmenuscreen.
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3
MainMenuScreen
Fromthemainmenuitispossibletocongureandmonitorthesystemthroughthesubmenuscreens: UPS,PowerDist,Switchgear,Environment,Alarms,Log,Admin,andHelp.UsetheUPandDOWN arrowkeystonavigatethroughthemenuscreens.
MainScreen
SystemBypassState: UPSOperation UPSState: OnLine
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MenuTree
Themenutreeprovidesaquickoverviewofthefunctionsandviewsyoumayaccess.
UPSPowerControl
UPSUPSStatus
UPSTests&Diags
UPSConguration
TotalLoading
PowerDistModularLoading
V olt-Meter
Subfeeds
MainMenuScreen
Switchgear
EnvironmentOutputRelays
AlarmsAllActiveAlarms
Log
AdminLocalInterface
Status
Factory
InputContacts
AlarmRelayMap
EnvMonitoringCard
ActivebySeverity
ActivebyType
ViewNewLogItems
ViewEntireLog
ClearEntireLog
NetworkSetup
Date/Time
DeviceID
ManufacturerData
FactoryDefaults
FirmwareUpgrade
LifecycleMonitor
Onanyscreen &anyline,press‘?’forcontext
Help
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sensitivehelp.Tryitnow...
5
Caution:Thedisplayprovidesaccesstomorefunctionsthandescribedinthismanual. ThosefunctionsshouldnotbeaccessedwithouttheassistanceofSchneiderElectric CustomerSupportinordertoavoidunwantedloadimpacts.ForSchneiderElectric World-WideCustomerSupport,refertothebackcoverofthismanual.Ifyoubyaccidentgo beyondthefunctionsdescribed,pressESCtoreturntopreviousscreens.
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Operation

Modes

Inaninstallationthatdoesnotincludeamaintenancebypasspanel,theUPShasthreeoperationmodes: normaloperation,batteryoperationandstaticbypassoperation.IftheinstallationincludesaPDU,a PDU-XR,oranexternalmaintenancebypasspanel,themodemaintenancebypassoperationalsobecomes available.
NormalOperation
Duringnormaloperation,theUPSconvertstheutility/mainssupplytoconditionedpowerforthe connectedload.
BatteryOperation
Duringbatteryoperation,theUPSprovidesconditionedpowertotheconnectedloadfromitsbatteries foraniteperiod.TheUPStransferstobatteryoperationiftheutility/mainspowersupplyfailsor isoutsidepre-denedlimits.
StaticBypassOperation
Staticbypassoperationisafeaturethatkeepstheloadsupplieddirectlyfromtheutility/mainssupply duringdifferentscenariosontheUPSordownstreamfromtheUPS.Instaticbypassoperation,the utility/mainsissupplyingpowertotheconnectedloaddirectly,bypassingallinternalUPSfunctions.

MaintenanceBypassOperation(Optional)

TheUPScanbeconnectedtoaPDU,aPDU-XR,oranoptionalexternalmaintenancebypasspanel thatenablestheusertobypasstheUPScompletelyformaintenancepurposesthatmighteveninclude replacementoftheentireUPS.Theconnectedloadwillthenbefeddirectlyfromtheutility/mainssupply, andtherewillinthiscasebenolteringofthesupplyorbatterybackupoftheload.

OperationProcedures

Breakers/SwitchesintheSystem

Q1
UPSinput
Q2UPSoutput
Q3
MaintenanceBypass
Q5
StaticBypassinput(onlyindualutility/mainssystems)
Note:IfthesystemdoesnotcontainaPDUorPDU-XR,theQ1,Q2,andQ3switchesand theQ5breakershouldbelocatedinanoptionalexternalmaintenancebypasspanel.Seethe documentationincludedwiththemaintenancebypasspanelforadditionalinformation.
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7

PerformaTotalPowerOff

WARNING:Thisprocedurewilldisconnecttheload.
Note:Ifshutdownviathedisplayisdisabled,thenyoucannotperformthisprocedureand
themessage:Commandnotallowed,UPSconguredtonevershutdownappears.If youwanttoenableshutdownviathedisplay,thisisdonebyaFieldServiceEngineervia theUPSTuner.
1.SelectUPSandpressENTER.
2.SelectUPSPowerControlandpressENTER.
→UPSAlarm PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
3.SelectTurnUPSOffandpressENTER.
4.SelectNo,Don’tNotifytoshutdownwithout
delayandpressENTER.
Note:Thisactionwillcutallpower totheloadwithoutshuttingitdown rst.Ifyouwanttoshutdownthe serversrst,thenchooseY es,Notify Servers.Notethatthisfunction isonlyavailableforserverswith PowerChute.
5.ConrmYES,T urnUPSOffandpress
ENTER.
→TurnUPSOff RebootUPS UPSintoBypass UPStoSleep
NotifyPowerChute? Cancel Yes,NotifyServers
→No,Don'tNotify
TurnUPSoff WithoutServer Notification? >NO,ABORT →>YES,TurnUPSOff
6.WaitfortheUPStoturnoff.
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TurningUPSoff, pleasewait...
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7.SettheUPSSYSTEMENABLEswitchtothe
7
OFFposition.
8.SettheQ2switchtotheOFFposition.
9.SettheQ1switchtotheOFFposition.
10.SettheQ5breakertotheOFFposition(if
applicable).
11.Verifythatthemaintenancebypassswitch
(Q3)isintheOFFposition.
12.SettheDCDISCONNECTswitchonallof
theXRBatteryEnclosuresandthePDU-XR (ifapplicable)andonthemainframe(onlyfor PX48)totheOFFposition.
13.Disconnectallbatteryunitsbyremovingthem
orpullingthemouttothereddisconnectline.
Caution:T oensurethatthe enclosuredoesnottip,donotpull outthebatteryunitsbeyondthered disconnectline.Ifyouintendto completelyremovethebatteryunits, removethemfromtheenclosureone atatime.Failuretopullbatteryunits outtothereddisconnectlinecould causedeepdischarge/damagetothe batteries.
XRBatteryEnclosures/PDU-XR
14.SettheupstreammainspowertotheOFFor
LOCKEDOUTposition.IftheUPShasadual mainssupply,setbothsuppliestotheOFFor LOCKEDOUTposition.
15.Measurebypass/outputDCandmainsto
ensurethatthesystemiscompletelypowered off.
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9

StarttheSystemafterT otalPowerOff

4
1.Settheupstreamutility/mainspowertothe
ONorLOCKEDINposition.IftheUPShasa dualmainssupply,setbothsuppliestotheON orLOCKEDINposition.
2.SettheDCDISCONNECTswitchtotheON
positiononallXRBatteryEnclosuresandthe PDU-XR(ifapplicable)andonthemainframe (onlyPX48).
3.SettheQ1switchtotheONposition.
4.SettheSYSTEMENABLEswitchontheUPS
totheONposition.
Note:W aitapproximatelytwo minutesforthesystemtostart.
XRBatteryEnclosures/PDU-XR
5.SettheQ5breakertotheONposition(if
applicable).
Note:TheH2LEDnexttotheQ2 switchwillturnon,indicatingthatit issafetooperatetheQ2switch.
6.SettheQ2switchonthePDU,PDU-XRor
theexternalmaintenancebypasspaneltothe ONposition.
7.SelectUPSandpressENTER.
8.SelectUPSPowerControlandpressENTER.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
9.SelectTurnUPSOnandpressENTER.
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→TurnUPSOn UPSOnIntoBypass
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10.ConrmbyselectingY es,TurnUPSOnand
pressENTER.
11.WaitfortheUPStoturnon.
Confirm: TurnUPSOn? >NO,ABORT →>Yes,TurnUPSOn
TurningUPSon, Pleasewait...
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11

TurntheUPSLoadOff

1.SelectUPSandpressENTER.
2.SelectUPSPowerControlandpressENTER.
3.SelectTurnUPSOffandpressENTER.
4.SelectNo,Don’tNotifyandpressENTER.
Note:Thisactionwillcutallpower totheloadwithoutshuttingitoff rst.Ifyouwanttoshutdownthe serversrst,thenchooseY es,Notify Servers.Notethatthisfunction isonlyavailableforserverswith PowerChute.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
→TurnUPSOff RebootUPS UPSIntoBypass UPSToSleep
NotifyPowerChute? Cancel Yes,NotifyServers →No,Don'tNotify
5.ConrmYES,T urnUPSOffandpress
ENTER.
6.WaitfortheUPStoturnoff.
TurnUPSOffWithout ServerNotification? >NO,ABORT →YES,TurnUPSOff
TurningUPSoff, pleasewait...
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TurntheUPSLoadOn

1.SelectUPSandpressENTER.
2.SelectUPSPowerControlandpressENTER.
3.SelectTurnUPSOnandpressENTER.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
Press
Press
4.ConrmbyselectingY es,TurnUPSOnand
pressENTER.
5.WaitfortheUPStoturntheloadon.
→TurnUPSOn UPSOnIntoBypass
Confirm: TurnUPSOn? >NO,ABORT →>YES,TurnUPSOn
TurningUPSon, pleasewait...
Press
Press
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13

TransfertheUPSintoMaintenanceBypassOperation

Note:Ifshutdownviathedisplayisdisabled,thenyoucannotperformthisprocedureand themessage:Commandnotallowed,UPSconguredtonevershutdownappears.If youwanttoenableshutdownviathedisplay ,thisisdonebyanFieldServiceEngineer viatheUPSTuner.
1.SelectUPSandpressENTER.
2.SelectUPSPowerControlandpressENTER.
3.SelectUPSintoBypassandpressENTER.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
TurnUPSOff RebootUPS →UPSintoBypass UPStoSleep
4.SelectYes,IntoBypassandpressENTER.
5.Waitforthetransfertocomplete.
6.Conrmthatthetransfertobypassiscomplete.
Note:TheH3LEDnexttotheQ3 switchwillturnon,indicatingthatit isoktooperatetheQ3switch.
7.SettheQ3switchtotheONposition.
Note:TheH2LEDbesidetheQ2 switchwillturnon,indicatingthatit isoktooperatetheQ2switch.
Confirm: UPSintoBypass? NO,ABORT →YES,IntoBypass
PuttingUPSinto Bypass,please
wait....
UPSisnowin Bypass.
Pressanykey....
8.SettheQ2switchtotheOFFposition.
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9.SelectUPSandpressENTER.
15
10.SelectUPSPowerControlandpressENTER.
11.SelectTurnUPSOffandpressENTER.
12.SelectNo,Don’tNotifyandpressENTER.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
→TurnUPSOff RebootUPS UPSintoBypass UPStoSleep
NotifyPowerChute? Cancel Yes,NotifyServers →No,Don'tNotify
13.ConrmbyselectingYES,T urnUPSOffand
pressENTER.
14.WaitfortheUPStoturnoff.
15.SettheUPSSYSTEMENABLEswitchtothe
OFFposition.
16.SettheQ1switchtotheOFFposition.
17.SettheQ5breakertotheOFFposition(if
applicable).
TurnUPSOffWithout ServerNotification? >NO,ABORT →>YES,TurnUPSOff
TurningUPSoff,
pleasewait....
18.SettheDCDISCONNECTswitchtotheOFF
positiononallXRBatteryEnclosuresandthe
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XRBatteryEnclosures/PDU-XR
15
PDUXR(ifapplicable)andonthemainframe
4
(onlyPX48).

ReturntoNormalOperationfromMaintenanceBypassOperation

1.SettheDCDISCONNECTswitchtotheON
positiononallXRBatteryEnclosuresandthe PDU-XR(ifapplicable)andonthemainframe (onlyPX48).
2.SettheQ1switchtotheONposition.
3.SettheSYSTEMENABLEswitchontheUPS
totheONposition.
Note:W aitapproximatelytwo minutesforthesystemtostart.
4.SettheQ5breakertotheONposition(if
applicable).
5.UsethedisplayinterfacetoturntheUPSload
on.
6.SelectUPSandpressENTER.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
7.SelectUPSPowerControlandpressENTER.
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→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
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8.SelectT urnUPSOnintoBypassandpress
ENTER.
9.SelectContinueT urnOnandpressENTER.
10.ConrmbyselectingYes,OnIntoBypass
andpressENTER.
11.WaitfortheUPStoturntheloadon.
TurnUPSOn →UPSOnintoBypass
Batteryback-upnot
availableinbypass! >Cancel →>ContinueTurnOn
Confirm: UPSonIntoBypass >NO,ABORT →>Yes,OnIntoBypass
TurningUPSonInto Bypass. Pleasewait...
12.TheUPSisnowON.
Note:TheH2LEDnexttotheQ2 switchwillturnon,indicatingthatit issafetooperatetheQ2switch.
13.SettheQ2switchonthePDU,PDU-XRor
theexternalmaintenancebypasspaneltothe ONposition.
Note:TheH3LEDnexttotheQ3 switchwillturnon,indicatingthatit issafetooperatetheQ3switch.
14.SettheQ3switchtotheOFFposition.
15.UsethedisplayinterfacetotransfertheUPS
outofbypass:
16.SelectUPSandpressENTER.
UPS’soutputisnow inbypass Pressanykey...
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
17.SelectUPSPowerControlandpressENTER.
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→UPSPowerControl UPSStatus UPSTests&Diags UPSConfiguration
17
18.SelectUPSoutofBypassandpressENTER.
19.ConrmbyselectingY es,OutofBypassand
pressENTER.
20.WaitfortheUPStotransferoutofbypass.
21.TheUPSisnowoutofbypassandisinnormal
operation.
TurnUPSOff RebootUPS →UPSoutofBypass UPStoSleep
Confirm: UPSoutofBypass? >NO,ABORT →>YES,OutofBypass
PuttingUPSoutof Bypass,please
wait....
UPSisnowoutof bypass
Pressanykey....
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ViewtheStatusScreens

1.SelectUPSandpressENTER.
2.SelectUPSStatusandpressENTER.
3.UsetheUPandDOWNarrowkeystonavigate
throughtheStatusscreens.
→UPSAlarms PowerDistLog SwitchGearAdmin EnvironmentHelp
UPSPowerControl →UPSStatus UPSTests&Diags UPSConfiguration
SymmetraPX160kW Status:OnLine NoUPSAlarms

ViewtheLogScreen

1.SelectLogandpressENTER.
2.SelectViewNewLogItemstoseenewlog
itemswhentheCheckLogLEDislitandpress ENTER.Toseehistoricaleventsselectthe ViewEntireLogandpressENTER.
3.UsetheUPandDOWNarrowkeystonavigate
throughtheLogscreens.
UPSAlarms PowerDist→Log SwitchGearAdmin EnvironmentHelp
→ViewNewLogItems ViewEntireLog ClearEntireLog
LogItem≥1of2 03/14/0710:37:02 <Description>
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19
Conguration

SystemSettings

SetUptheNetwork

1.SelectAdminandpressENTER.
2.SelectNetworkSetupandpressENTER.
UPSAlarms PowerDistLog SwitchGear→Admin EnvironmentHelp
→NetworkSetup LocalInterface Date/Time DeviceID
3.SelectModeandpressENTER.
4.SelectFixedIPAddrtogiveaspecicIP
addresstotheUPSsystemorselectoneofthe otherthreemethodstoobtainanIPaddress.In thisexampleFixedIPAddrmodeisselected.
5.SelectIP(InternetProtocol),SM(Subnet
Mask),andGW(GateWay)andchangethe settingsusingtheUPandDOWNarrowkeys. PressENTERtoconrmthechanges.
Stat: →Mode: IP: SM:
FixedIPAddr DHCPOnly BOOTPOnly DHCP&BOOTP
IP: →SM: →GW:
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ChangetheDisplayInterfaceSettings

1.SelectAdminandpressENTER.
2.SelectLocalInterfaceandpressENTER.
3.SelectDisplayBehaviorandpressENTER.
4.SelectContrast,KeyClick,BeeperVolume,
orCheckLogLightandchangethesettings usingtheUPandDOWNarrowkeys.Press ENTERtosavethechanges.
UPSAlarms PowerDistLog SwitchGear→Admin EnvironmentHelp
NetworkSetup →LocalInterface Date/Time DeviceID
LocalPassword →DisplayBehaviour AlarmBeeper
Contrast≥4 KeyClick≥On BeeperVolume>High CheckLogLight
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21

ChangetheDateandTime

1.SelectAdminandpressENTER.
2.SelectDate/TimeandpressENTER.
3.SelectDateorTimeandchangethesettings
byusingtheUPandDOWNarrowkeys.Press ENTERtosavethechanges.
UPSAlarms PowerDistLog SwitchGear→Admin EnvironmentHelp
NetworkSetup LocalInterface →Date/Time DeviceID
Mode:Manual Format:mm/dd/yyyy Date:xx/xx/xxxx Time:xx:xx:xx
CongureInputContacts
1.SelectEnvironmentandpressENTER.
2.SelectInputContactsandpressENTER.
3.Selectdesiredoutputrelay,1through4,select
Conguration,andpressENTER.
UPSAlarms PowerDistLog SwitchGearAdmin →EnvironmentHelp
→InputContacts OutputRelays AlarmRelayMap
InputContact:xof4 <contactname> Status:Normal →Configuration
4.Changethesettingsforname/location,alarms,
severity,andnormalstate.
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Name/Locationx Alarms:Enabled Severity:Critical Normal:Open
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CongureOutputRelays
1.SelectEnvironmentandpressENTER.
2.SelectOutputRelaysandpressENTER.
3.Selectdesiredoutputrelay,1through4,select
Conguration,andpressENTER.
UPSAlarms PowerDistLog SwitchGearAdmin →EnvironmentHelp
InputContacts →OutputRelays AlarmRelayMap
InputContact:xof4 <relayname> Status:Closed →Configuration
4.Changethesettingsfornameandnormal
positionfortheselectedoutputrelay.
RelayxName <outputrelay> Normal:Closed
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23

Maintenance

LifeCycleMonitoring(LCM)

TheLifeCycleMonitoring(LCM)functionprovidesUPSmaintenanceadvicetoguaranteeinstallation availabilityfortheuser.
Thedisplaygivesthreemessagesenablingthefollowingtobeidentied.
DisplayMessageStatus
ContactAPCforsecurestart-upStart-upcheckisrecommended–Pleasecallthe
APCbySchneiderElectricsupportcenter
WarrantyexpiringsoonTheendofthecontractuallegalwarranty-Please
calltheAPCbySchneiderElectricsupportcenter
TechnicalcheckrecommendedRegularmaintenancerequirementsandtheendof
servicelifeconsumablecomponents-Pleasecall theAPCbySchneiderElectricsupportcenter
Inadditiontothesemessages,thewarningLEDlightsupandthebuzzersounds.Thesemessagescanbe disabledbychoosingAdmin>LifeCycleMonitor>Settings>Yes.ThiswillcausethewarningLEDto goout,thebuzzertostopandremoveanyLifeCycleMonitoringmessages.

PartsReplacement

DetermineifyouNeedaReplacementPart

Todetermineifyouneedareplacementpart,contactSchneiderElectricCustomerSupportandfollowthe procedurebelowsothattheSchneiderElectricCustomerSupportrepresentativecanassistyoupromptly:
1.Intheeventofamodulefailure,thedisplayinterfacemayshowadditional“faultlist”screens.
Pressanykeytoscrollthroughthesefaultlists,recordtheinformation,andprovideittothe representative.
2.Writedowntheserialnumberoftheunitsothatyouwillhaveiteasilyaccessiblewhenyou
contactSchneiderElectricCustomerSupport.
3.Ifpossible,callSchneiderElectricCustomerSupportfromatelephonethatiswithinreachofthe
UPSdisplayinterfacesothatyoucangatherandreportadditionalinformationtotherepresentative.
4.Bepreparedtoprovideadetaileddescriptionoftheproblem.Arepresentativewillhelpyou
solvetheproblemoverthetelephone,ifpossible,orwillassignaReturnMaterialAuthorization (RMA)numbertoyou.IfamoduleisreturnedtoSchneiderElectric,thisRMAnumbermustbe clearlyprintedontheoutsideofthepackage.
5.Iftheunitiswithinthewarrantyperiod,repairsorreplacementswillbeperformedfreeofcharge.
Ifitisnotwithinthewarrantyperiod,therewillbeacharge.
6.IftheunitiscoveredbyanSchneiderElectricservicecontract,havethecontractavailableto
provideinformationtotherepresentative.

ReturnPartstoSchneiderElectric

CallSchneiderElectricCustomerSupporttoobtainanRMAnumber.
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ToreturnafailedmoduletoSchneiderElectric,packthemoduleintheoriginalshippingmaterials,and returnitbyinsured,prepaidcarrier.TheSchneiderElectricCustomerSupportrepresentativewillprovide thedestinationaddress.Ifyounolongerhavetheoriginalshippingmaterials,asktherepresentativeabout obtaininganewset.Packthemoduleproperlytoavoiddamageintransit.Neverusestyrofoambeadsor
otherloosepackagingmaterialswhenshippingamodule,asthemodulemaysettleintransitand becomedamaged.Enclosealetterinthepackagewithyourname,RMAnumber,address,acopyofthe
salesreceipt,descriptionoftheproblem,aphonenumber,andacheckaspayment(ifnecessary).
Note:Damagessustainedintransitarenotcoveredunderwarranty.
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Symmetra™PX48,96,and160kW400V100kW208VOperation
25

ReplacementParts

WARNING:AllsafetyinstructionsintheSafetysheet(990-2984)shouldberead, understood,andfollowedpriortohandlingthesystem.Failuretodosocouldresultin equipmentdamage,seriousinjury,ordeath.
WARNING:Onlytrainedpersonsfamiliarwiththeconstructionandoperationof theequipment,aswellastheelectricalandmechanicalhazardsinvolved,mayinstall andremovesystemcomponents.
Note:AmaximumoftwoSmartSlotscanbeused.
PartPartnumber
16kWpowermodulefor48,96and160kW400V
10kWpowermodulefor100kW208V ,HighEfciency
Batterymodule(fourbatteryunits)
Batteryunit
SmartSlotrelayI/Omodule(option)
Modbus/JbusinterfaceCard(option)
NetworkManagementCard(option)Gotowww.apc.comforalistofNetworkManagement
PowerdistributionmoduleGotowww.apc.comforacompletelistofbreaker
SYPM10K16H
SYPM10KF2
SYBT9-B4
SYBTU2-PLP
AP9610
AP9622
Cards

ReplaceaPowerManagementCard

A:Onlythecardsinthesetwolocationscanbereplaced.
1.LoosenthetwoPhillipsscrewsonthesidesofthecardandcarefullypullitoutoftheenclosure.
2.Installthenewcardandsecureitwiththetwoscrews.
Note:TheSymmetraPX100kWhasanembeddedNMC.TheSmartSlotsdonotsupport anadditionalNMC.
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ReplaceaPowerModule

WARNING:Beforeremovinganypowermodules,makesurethattheremainingpower modulescansupporttheload.
WARNING:Twopeopleareneededtoliftcomponentsweighingbetween18–32kg (40–70lbs).
1.Turnthelockinglatchuntilthearrowpointsdownwards.
2.Unscrewthespring-activatedknobsonbothsidesofthemodule.
3.Pullthemoduleupandoutoftheenclosureasfarasthelockmechanismwillallow.
4.Releasethelockbypressingtheblackplastictabonbothsidesofthemodule.
5.Pullthemoduleoutoftheenclosure.
6.Pushthereplacementmodulesecurelyintotheenclosure.
Caution:Donotattempttoinsertthepowermoduleusingexcessiveforce,butmakesure thatitisinplacebeforecontinuing.
7.Tightenthespring-activatedknobsonbothsidesofthemoduletoensurepropercontact.
8.Securethelockinglatchtostartthepowermodule.
Caution:Tightenthespring-activatedknobsbeforesecuringthelockinglatchtoensure thatthemodulemakespropercontactwithintheunit.Thepowermodulewillnotoperate unlessthelockinglatchisengaged.Ifithasnotengaged,takeoutthepowermoduleand insertitagain.
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27

ReplaceaBattery

WARNING:Servicingofbatteriesshouldbeperformedorsupervisedbypersonnel knowledgeableaboutbatteriesandtherequiredprecautions.
Caution:Whenreplacingbatteries,replacewithsametypeandnumberofbatteriesor
batterypacks.
Caution:Riskofexplosionifbatteryisreplacedbyanincorrecttype.Disposeofthe batteriesaccordingtotheinstructions.
Caution:Donotdisposeofbatteriesinare.Thebatteriesmayexplode.
Caution:Donotopenormutilatebatteries.Releasedelectrolyteisharmfultotheskin
andeyes.Itmaybetoxic.
Caution:Abatterycanpresentariskofelectricalshockandhighshortcircuitcurrent.The followingprecautionsshouldbeobservedwhenworkingonbatteries:
A.Removewatches,rings,orothermetalobjects
B.Usetoolswithinsulatedhandles
C.W earrubberglovesandboots
D.Donotlaytoolsormetalpartsontopofbatteries
E.Disconnectchargingsourcepriortoconnectingordisconnectingbatteryterminals
Note:Thebatteriesmustonlybereplacedwithmodel“Highperformancebatteryunit”.
Caution:WaituntiltheUPSsystemisreadytobepoweredupbeforeinstallingbattery
modulesintheUPS.Installingthebatteriesmorethan72hoursor3daysbeforetheUPSis poweredupcanresultinadeepdischargeofthebatteriesandcausepermanentdamage.
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Storageofthebatterymodules:
Thebatterymodulesmustbestoredindoorsandwiththeirprotectivepackagingstillinplace.
Ambienttemperature:-15to40°C (5to104°F)
Relativehumidity:25–85% Non-condensing
Storedbatteriesmustberechargedatregularintervalsdependingonthestoragetemperature:
StoragetemperatureRechargeinterval
-15to20°C(5to68°F)9months
20to30°C(68to86°F)6months
30to40°C(86to104°F)3months
Caution:Donotstorethebatteriesformorethan12months.
Caution:Twopersonsareneededforliftingcomponentsweighing18–32kg(40–70lb).
Storeinaplacefreefrom:vibration, dust,directsunlight,andmoisture
1.Holdingthehandle,gentlyliftthebatteryunitandpullithalfwayout.Alockingmechanism
preventsthebatteryunitfrombeingpulledallthewayout.
2.Releasethelockingmechanismbyliftingthebatteryunit.Pullthebatteryunitcompletelyout
whilesupportingit.
3.Takethereplacementbatteryunitandpushitintothesystem.
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29
Note:Whenreplacingbatteries,alwaysreplacebothbatteriesA+BorC+D(seeillustration above)astheyareinterconnectedinpairs.
Forfourbatteriesinarowitisrecommendedtoreplaceallfouratthesametimetoensure optimalrun-time(Example1).Thebatteriescanalsobereplacedintwos,butalwaysA+B (Example2)orC+D(Example3).
Fortwobatteriesinarow,alwaysreplacebothbatteriesatthesametime(Example4).
Fourbatteriesinarow
ColumnAColumnBColumnCColumnD
Example1– Recommended
Example2 –Minimum requirement
Example3 –Minimum requirement
Twobatteriesinarow
Example4 —Minimum requirement
NewNewNewNew
NewNew
OldOld
ColumnAColumnB
NewNew
OldOld
NewNew
Note:Allowbatteriesa24-hourrechargingperiodaftersystemstart-up/batteryreplacement forbatterymonitoringdatatobecomefullyreliable.
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ReplaceaPowerDistributionModule

Note:Theloadthatisconnectedtotheactualpowerdistributionmodulewillnotbe supportedwhenthelockinglatchonthemoduleisopened.
1.SwitchthebreakerstotheOFFposition.
2.Disconnectthepowercablefromthepowerdistributionmodule’sextensioncableorRack-Mount
PDU.
3.Openthelockinglatchonthemoduleandgentlypullthemoduleoutoftheenclosure.
4.Takethereplacementpowerdistributionmoduleandopenthelockinglatch.Routethepower
cablethroughthetopoftheenclosureandslidethepowerdistributionmoduleintoplace.
5.Securethelatchtolockthemodule.
6.SwitchthebreakerstotheONposition.
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31

Troubleshooting

WARNING:Onlytrainedpersonsfamiliarwiththeconstructionandoperationof theequipment,aswellastheelectricalandmechanicalhazardsinvolved,mayinstall andremovesystemcomponents.

StatusandAlarmMessages

ThissectionliststhestatusandalarmmessagesthattheUPSmightdisplay.Themessagesarelisted inalphabeticalorder,andasuggestedcorrectiveactionislistedwitheachalarmmessagetohelpyou troubleshootproblems.
Note:ContactSchneiderElectricCustomerSupportifyouseealarmorstatusmessagesthat arenotlistedhere.
Note:Ifaproblemisreported,ensurethatthesystemcomponentinquestioniscorrectly installed.

DisplayMessages

DisplayMessageMeaningCorrectiveAction
BatteryChargerFaultThebatterychargerisnot
functioningproperly.
BatteryDefectiveThebatterycapacityisestimatedto
bebelow50%oftheexpected.
BatteryFaultAbatterymodulehasfailedand
requiresreplacement.
BatteryHighTemperatureViolationThetemperatureofoneormore
batteryunitshasexceededsystem specications.
BatteryHighV oltageViolationThebatteryvoltageistoohighand
thechargerhasbeendeactivated.
BatteryMonitorCardFaultThebatterymonitorcardhasfailed.ContactSchneiderElectricCustomer
BatteryMonitorCardRemovedThebatterymonitorcardhasbeen
removed.
BatteryWeakThebatterycapacityisestimatedto
bebelow75%oftheexpected.
ContactAPCforsecurestart-upTheUPShasbeenrunning5days.
start-upcheckbyanSchneider ElectricFieldServiceEngineer (FSE)isrecommended.
DischargedBatteryTheUPSisonlineandthebattery
chargeislow.
ContactSchneiderElectricCustomer Support(seethebackcover).
Replacebattery.See“Replacea Battery“.
Replacebattery.See“Replacea Battery“.
Ensurethattheambienttemperature meetsthespecicationsofthe system.Iftheambienttemperature isbelow40°C(104°F),theninitiate aself-testtodetectanybadbattery units.Replaceanybadbatteryunits.
ContactSchneiderElectricCustomer Support(seethebackcover).
Support(seethebackcover).
ContactSchneiderElectricCustomer Support(seethebackcover).
Replacebattery.See“Replacea Battery“.
ContactSchneiderElectricCustomer Support(seethebackcover).
Nocorrectiveactionnecessary. Note:Iftheinputvoltagefails, runtimewillbelimited.
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DisplayMessageMeaningCorrectiveAction
ExtendedRunFrameFaultOneofthebatteryenclosureshas
failed.
ExternalDCDisconnectSwitch Open
TheexternalDCDISCONNECT switchtripped.Batterypowerisnot availableortheruntimeislower thanexpected.
ExternalSwitchGear CommunicationCardFault
ExternalSwitchGear CommunicationCardRemoved
Theexternalswitchgear communicationcardhasfailed.
Thesystemnolongerdetectsan externalswitchgearcommunication card.
ContactSchneiderElectricCustomer Support(seethebackcover).
ClosetheexternalDC DISCONNECTswitch.Ifthe problemcontinues,callSchneider ElectricCustomerSupport.
ContactSchneiderElectricCustomer Support(seethebackcover).
Option1:Ensuretheexternal switchgearcommunicationcardis installedproperly. Option2:ContactSchneider ElectricCustomerSupport(seethe backcover).
GracefulShutdownInitiatedAgracefulshutdownorreboot
Nocorrectiveactionnecessary. hasbeeninitiatedfromthedisplay interfaceorotheraccessory.
InternalCommunicationBusFaultOneofthebusesusedfor
communicationbetweenthe
ContactSchneiderElectricCustomer
Support(seethebackcover). UPSmoduleshasfailed.
InBypass:HardwareFaultThesystemhastransferredinto
bypassbecauseafaulthasoccurred.
InBypass:OverloadThesystemhastransferredinto
bypassbecausetheloadhas exceededthepowercapacityofthe
ContactSchneiderElectricCustomer
Support(seethebackcover).
Option1:Decreasetheload.
Option2:Addapowermoduleto
thesystem. system.
InBypass:User-InitiatedThesystemhasbeentransferredinto
bypassduetouseraction.
Checkforanyproblemswiththe
system.
Transferthesystemtonormal
operation.
InputV oltageorFrequencyCannot SupportBypass
Thefrequencyorvoltageisout ofacceptablerangeforbypass.
Correcttheinputvoltagetoprovide
acceptablevoltageorfrequency. Thismessageoccurswhenthe UPSisonline,andindicatesthat bypassmodemaynotbeavailable ifrequired.
IntelligenceModuleFaultThemainintelligencemodulehas
failedandrequiresreplacement.
Load(kV A)AlarmViolationTheloadhasexceededtheuser
speciedloadalarmthreshold.
ContactSchneiderElectricCustomer
Support(seethebackcover).
Option1:Usethedisplayinterface
toraisethealarmthreshold.
Option2:Reducetheload.
LocalManagement-To-UPS CommunicationLost
LowBattery
Internalcommunicationsinthe systemhavefailed.
TheUPSisinbatteryoperationand thebatterychargeislow.
ContactSchneiderElectricCustomer
Support(seethebackcover).
Runtimeislimited.Shutdownthe
systemandtheloadequipmentor
restoretheinputvoltage.
NoBatteriesDetectedNobatterypowerisavailable.Option1:Ensurethebatteriesare
installedproperly.
Option2:Checktoseewhetherthe
DCBreakerhasbeentripped.
Option3:ContactSchneider
ElectricCustomerSupport(seethe
backcover).
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33
DisplayMessageMeaningCorrectiveAction
NoPowerModulesDetectedNopowermodulesareavailable.Option1:Ensurethatthepower
modulesareproperlyinstalled,the twofasteningscrewsaretight,and thelockinglatchisengaged. Option2:Checkforother communicationalarmmessagesin thelog.
NotSynchronizedFaultSystemcannotsynchronizetoAC
lineandbypassmodemaynotbe available.
Option1:Decreasethesensitivity toinputfrequency. Option2:Correcttheinput voltagetoprovideacceptable voltage/frequency.
OutputV oltageNotInRangeTheoutputvoltageisnotwithinthe
speciedrange.
Evaluatethethresholdsetting. Ifnecessary ,adjustitforyour situation.ContactSchneiderElectric CustomerSupport(seetheback cover).
OverloadTheloadhasexceededthesystem
powercapacity.
Option1:Decreasetheload. Option2:Addapowermoduleto
thesystem.
PowerFailureTheinputvoltageisnotacceptable
fornormaloperation.
PowerModuleFaultApowermodulehasfailedand
requiresreplacement.
RedundancyAlarmActualpowermoduleredundancy
hasfallenbelowuser-specied redundancyalarmthreshold.At leastonepowermodulehasfailed, ortheloadhasincreased.
ContactSchneiderElectricCustomer Support(seethebackcover).
Replacepowermodule.See “ReplaceaPowerModule“.
Option1:Ifpossible,install additionalpowermodules.See “ReplaceaPowerModule“. Option2:Replacefailedmodules. See“ReplaceaPowerModule“.
Option3:Reducetheload. Option4:Changealarmlimit.
RedundancyLostTheUPSnolongerdetectsredundant
powermodules.Oneormorepower moduleshavefailed,ortheloadhas increased.
Option1:Ifpossible,install additionalpowermodules.See “ReplaceaPowerModule“. Option2:Replacefailedmodules. See“ReplaceaPowerModule“.
Option3:Reducetheload. Option4:Changealarmlimit.
RedundantIntelligenceModule Fault
RedundantIntelligenceModulein Control
Theredundantintelligencemodule hasfailedandrequiresreplacement.
Themainintelligencemodulehas failed,andtheredundantintelligence
ContactSchneiderElectricCustomer Support(seethebackcover).
ContactSchneiderElectricCustomer
Support(seethebackcover). moduleisfunctioningastheprimary intelligencemodule.
ReplacementBatteryNeededOneormorebatteryunitsneedsto
bereplaced.
RuntimeAlarmThepredictedruntimeislowerthan
theuser-speciedminimumruntime alarmthreshold.Atleastonebattery modulehasfailedortheloadhas increased.
Replacebatteryunit(s).See
“ReplaceaBattery“.
Option1:Installadditionalbattery
modules.See“ReplaceaBattery“
Option2:Replacefailedbattery
modules.See“ReplaceaBattery“
Option3:Reducetheload.
Option4:Changealarmlimit.
SiteWiringFaultThereisaproblemwiththephase
rotationoraphaseismissinginthe
Contactthecertiedelectricianthat
installedthesystem. inputvoltagetotheUPS.
StaticBypassSwitchModuleFaultThestaticbypassswitchmodulehas
failedandrequiresreplacement.
ContactSchneiderElectricCustomer
Support(seethebackcover).
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DisplayMessageMeaningCorrectiveAction
StaticBypassSwitchModule Removed
Thesystemnolongerdetectsastatic bypassswitchmodule.
Option1:Ensurethatthestatic bypassswitchmoduleisinstalled properly. Option2:CallSchneiderElectric CustomerSupportforreplacement ofthestaticbypassswitchmodule.
SysteminMaintenanceBypassThesystemisinmaintenance
bypass:theQ2breakerisopenand theQ3breakerisclosed.
SystemPowerSupplyCardFaultThesystempowersupplycardhas
failedandrequiresreplacement.
SystemStart-UpCongurationFaultThesystemcongurationdownload
hasfailed.Unabletodeterminethe systemvoltageorframesize.
TechnicalcheckrecommendedRegularmaintenancerequirements
andtheendofservicelife consumablecomponents.
WarrantyexpiringsoonTheendofthecontractuallegal
warranty.
Nocorrectiveactionnecessary.
Ensurethatthepowersupplycardis installedproperly.See“Replacea PowerManagementCard“.
Checkforotheralarmsandcontact SchneiderElectricCustomer Support(seethebackcover).
ContactSchneiderElectricCustomer Support(seethebackcover).
ContactSchneiderElectricCustomer Support(seethebackcover).
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35

ModularDistributionFaultList

Thedisplayinterfacewillidentifythenumberofthepowerdistributionmodulesthathascausedan alarmorwarning.
DisplayMessageMeaningCorrectiveAction
HighModuleCurrentAlarmThethresholdofthehighmodule
currenthasbeenexceeded.
HighSubfeedCurrentAlarmThethresholdofthehighsubfeed
currenthasbeenexceeded.
LowModuleCurrentAlarmThethresholdofthelowmodule
currenthasbeenexceeded.
LowSubfeedCurrentAlarmThethresholdofthelowsubfeed
currenthasbeenexceeded.
MaxModuleCurrentAlarmThethresholdofthemaximum
modulecurrenthasbeenexceeded.
MaxSubfeedCurrentAlarmThethresholdofthemaximum
subfeedcurrenthasbeenexceeded.
MinModuleCurrentAlarmThethresholdoftheminimum
modulecurrenthasbeenexceeded.
MinSubfeedCurrentAlarmThethresholdoftheminimum
subfeedcurrenthasbeenexceeded.
CommunicationLostWithMetering BoardAlarm
ModuleBreakerOpenAlarmAmodularcircuitbreakerisopen.Checkthemodularcircuitbreakers
SubfeedBreakerOpenAlarmAsubfeedcircuitbreakerisopen.Checkthesubfeedcircuitbreakers
Communicationhasbeenlostwith thepowerdistributionmodule.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If
necessary,adjustitforyoursituation.
Checkthecommunicationcables
toensurethattheyareproperly
connected.ContactSchneider
ElectricCustomerSupport(seethe
backcover).
toseeifonehasbeenover-loaded.
Replaceifnecessary.
toseeifonehasbeenover-loaded.
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PDUFaultList

DisplayMessageMeaningCorrectiveAction
SystemInMaintenanceBypassThesystemisinmaintenance
bypass:theQ2switchisopenand theQ3switchisclosed.
MinOutputV oltageAlarmPhase-to-neutraloutputvoltagefor
phase<L-N>hasdroppedbelowthe conguredlimit.
MaxOutputV oltageAlarmPhase-to-neutraloutputvoltage
forphase<L-N>exceededthe conguredlimit.
MaxTotalOutputCurrentAlarmCurrentofoutputphase<n>
exceededtheconguredlimit.
MinTotalOutputCurrentAlarmCurrentofoutputphase<n>dropped
belowtheconguredlimit.
OutputFrequencyAlarmFrequencyoftheoutputcurrentis
aboveorbelowtherangethatis conguredasacceptable.
CriticalInputContactFaultAuser-conguredcontactconnected
tothesystemisreportinganalarm condition.
SystemModeAlarm*TheQ1switchisopen,andthe
UPSisdisconnectedfromtheinput voltage.
SystemModeAlarm*TheQ2&Q3switchesareopen,
andthesystemisnotsupportingthe connectedequipment.
SystemModeAlarm*Thealarmwillbeactiveintheevent
Q3isonatthesametimeasQ1and Q5.
TransformerOverheatingThetemperatureofthetransformer
hasexceeded18°C.
CoolingFanFailureAlarmOnefanisnotworkingornot
spinningfastenough,oronepole ofthe3-polecircuitbreakerhas tripped.
Nocorrectiveactionnecessary.
Evaluatethethresholdsetting.If necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If necessary,adjustitforyoursituation.
Evaluatethethresholdsetting.If necessary,adjustitforyoursituation.
Determinewhythealarmhas occurred.Thisisauser-specic alarmsetting.
ClosetheQ1switchtoreconnectthe UPStoutility/mainspower.
Forsafetyreasons,ensurethat theswitcheswerenotclosedfor maintenancepurposes.Ifthe switchesareopen,closeQ2forUPS operation,andQ3formaintenance bypass.
Option1:ResumenormalUPS operation. Option2:Gotomaintenance bypass. Option3:ContactSchneider ElectricCustomerSupport(seethe backcover).
Option1:ResumenormalUPS operation. Option2:Gotomaintenance bypass. Option3:ContactSchneider ElectricCustomerSupport(seethe backcover).
Option1:Makesureallfourfans arerunning.
Option2:Checkbreakerpositions. Option3:ContactSchneider
ElectricCustomerSupport(seethe backcover).
*SeetheEventlogforfurtherclarication.
990–3015E-001
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37
WorldwideCustomerSupport
Customersupportisavailableatnochargeviae-mailortelephone.Contactinformationisavailableat www.apc.com/support/contact
©SchneiderElectric.APCandtheAPClogoareownedbySchneiderElectricIndustriesS.A.S.or theirafliatedcompanies.Allothertrademarksarepropertyoftheirrespectiveowners.
990–3015E-00104/2013
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