NetShelter CX Enclosure: Installation, and Customizationii
General Information
Important Safety Information
Read the instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this manual or
on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a
procedure.
The addition of this symbol to a Danger or Warning safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, can result in death
or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, can result in minor or
moderate injury.
NOTICE
NOTICE addresses practices not related to physical injury including certain environmental
hazards, potential damage or loss of data.
1NetShelter CX Enclosure: Installation and Customization
Disclaimer
The information presented in this manual is not warranted by Schneider Electric to be authoritative, error
free, or complete. This publication is not meant to be a substitute for a detailed operational and site
specific development plan. Therefore, Schneider Electric assumes no liability for damages, violations of
codes, improper installation, or any other problems that could arise based on the use of this publication.
The information contained in this publication is provided as is and has been prepared solely for the
purpose of evaluating data center design and construction. This publication has been compiled in good
faith by Schneider Electric. However, no representation is made or warranty given, either express or
implied, as to the completeness or accuracy of the information this publication contains.
IN NO EVENT SHALL SCHNEIDER ELECTRIC, OR ANY AFFILIATE OR SUBSIDIARY
COMPANY OF SCHNEIDER ELECTRIC OR THEIR RESPECTIVE OFFICERS,
DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT,
CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE,
DATA, INFORMATION, OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING
OUT OF, OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS
PUBLICATION OR THE CONTENT, EVEN IF SCHNEIDER ELECTRIC HAS BEEN
EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SCHNEIDER
ELECTRIC RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES WITH RESPECT
TO OR IN THE CONTENT OF THE PUBLICATION OR THE FORMAT THEREOF AT ANY
TIME WITHOUT NOTICE.
Copyright, intellectual, and all other proprietary rights in the content (including but not limited to
software, audio, video, text, and photographs) rests with Schneider Electric or its licensors. All rights in
the content not expressly granted herein are reserved. No rights of any kind are licensed or assigned or
shall otherwise pass to persons accessing this information.
This publication shall not be for resale in whole or in part.
Electrical equipment should be installed, operated, serviced, and maintained only by qualified personnel.
A qualified person is one who has skills and knowledge related to the construction, installation, and
operation of electrical equipment and has received safety training to recognize and avoid the hazards
involved.
About This Manual
This manual is intended for users of the specified APC equipment. It contains important safety warnings
and instructions, gives an introduction to the display interface and provides detailed information for
proper use of the equipment.
Related Documents
Download technical publications and other technical information or look for updates to your manual at
our website at www.apc.com.
User Comments
Contact www.apc.com/support. We welcome your comments about this document.
NetShelter CX Enclosure: Installation and Customization2
Product Overview
Description
NetShelter CX enclosures are specialized enclosures with integrated cooling, noise dampening, and
power distribution for server and network applications in office environments. The enclosures provide
storage for industry-standard (EIA-310), 19-inch rack-mount hardware, which includes servers, voice,
data, networking, internetworking, and APC power protection equipment.
NetShelter CX Enclosures
Rack
ModelAvailability
Mounting
Height
Rack Mounting
Width
External
Enclosure WidthEnclosure Depth
North
AR4018A
AR4018IAInternational18 U482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
AR4024A
AR4024IAInternational24 U482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
AR4038A
AR4038IAInternational38 U482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
†
One U= 44.45 mm (1.75 in). See “Identifying one U-space on the vertical mounting flange” on page 12.
America18 U
North
America24 U482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
North
America38 U482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
†
482 mm (19 in)750 mm (29 in)1130 mm (44.5 in)
3NetShelter CX Enclosure: Installation and Customization
Product Inventory
Enclosure components
Top cable access port
1
Fan module
2
Side panel
3
†
Key
4
Bottom trim
5
Rear cable access port
6
Caster
7
† The bottom trim, leveling feet, door keys, and rack PDU power cord (not shown) are not installed and can be found inside
the enclosure.
†
NetShelter CX Enclosure: Installation and Customization4
Save These Instructions This manual contains important instructions that must be followed during
installation, operation, and maintenance of the equipment.
Use caution when moving an empty enclosure on its casters; the enclosure may be unstable when pushed or
pulled from the side. Push the enclosure from the front or back when moving it on its casters. For extra
stability, load 158 kg (350 lbs) of equipment into the bottom of the enclosure before moving it on its casters.
WARNING
TIPPING HAZARD
• Stabilize the enclosure before installing the components.
• Do not extend components on sliding rails out from the enclosure until you have installed
three or more pieces of similar equipment, or the stabilizer plate or bolt-down brackets are
installed.
• Do not extend more than one component from the enclosure at a time.
• Load the heaviest components first, and place them toward the bottom of the enclosure
to prevent the enclosure from becoming top-heavy.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.
NOTICE
To ensure adequate air movement, place the side of the enclosure no closer than six to
eight inches to the wall.
Moving the enclosure
Casters. The total load on the casters may not exceed 450 kg (992 lbs). See the enclosure
“Specifications” on page 20.
The front wheels have 360 degree rotation for maneuverability. Rear wheels have front-to-back motion
for stability. Push the enclosure from the front or the back, not the sides; it may be unstable when pushed
from the side. For greater stability, load 159 kg (350 lbs) or more of equipment into the enclosure before
moving it on its casters.
5NetShelter CX Enclosure: Installation and Customization
Configuration
CLICK!
Before installing the enclosure, plan the location and space needed to install equipment, and plan the
ergonomics of keyboards and video monitors. Improper airflow could damage installed components.
Blanking panels
Use blanking panels to close up large
open spaces in the CX but not to
completely seal the rack. The
NetShelter CX works best when air
can travel not just through the
equipment vents, but also above and
below any equipment that generates
thermal energy.
APC offers modular, plastic Airflow Management Blanking Panels that snap into place without tools
(AR8136BLK).
Front doors and Side Panels
The front doors and side panels may be opened or removed to access the interior. Locking side panels
offer additional security and assist with proper airflow within the enclosure. The locking side panel does
not ship locked. To avoid personal injury or damage to the enclosure, one person should support the door
or side panel while another person removes the door or side panel from its frame.
WEIGHT AND LEVERAGE HAZARD
Doors and side panels are heavy. Removal or installation requires two people.
Failure to follow these instructions can result in moderate personal injury.
Hinge Operation
Installation . Slide the hinge on the door or side
panel into the front of the mounting plate attached to
the inside of the enclosure.
Using finger pressure, press the hinge onto the
mounting plate. The latch will secure with an
audible click.
CAUTION
NetShelter CX Enclosure: Installation and Customization6
Three hinges are attached to their mountings in the enclosure to
ns1533 b
22
2
ns1968a
ns1532 b
complete door installation. 38 and 24U racks have three hinges
per door. The 18U racks have two hinges per door.
Removal.
1 Press on the hidden latch under the side arm.
2 Lift the hinge arm off the mounting plate
3 Slide the latch and door away from the
mounting plate.
When all hinges are detached from their mountings, the door can be
removed.
7NetShelter CX Enclosure: Installation and Customization
Installation
ns1456 a
ns1590 a
Installation and Setup
If equipment mounting rails are adjusted from their standard factory installed positions to a deeper
position, such as in a networking application, the levelling feet must be used.
Note: The bottom trim and leveling feet are packaged separately and placed in the enclosure.
Leveling the enclosure and installing bottom trim
Level the enclosure before installing equipment.
The leveling feet at the corners provide a stable base if the floor is uneven, but they cannot compensate
for a badly sloped surface.
1. Move the enclosure to a level location.
2. For each leveling foot turn the leveling
foot clockwise to extend the leveling foot
until it makes firm contact with the floor.
3. Install the front and side bottom trim.
The enclosure can be leveled after equipment has been
installed. Turn the leveling foot clockwise to extend the
leveling foot until it makes firm contact with the floor.
Rack stabilization options
Lock the casters for additional stabilization.
NetShelter CX Enclosure: Installation and Customization8
Removing and Installing Fan Modules
ns1457 c
ns1972a
Unlock the fan module
Open the right hand side panel.
Unscrew the thumbscrew on the right side of the fan
module to unlock the fan module so it can be opened.
Lock the fan module
Open the right hand side panel.
Install the thumbscrew on the right side of the fan module
to lock the fan module in place.
Removing the fan module
Start at the top when removing the fan modules.
1. Detach the clip.
2. Swing the fan module out on its hinges.
3. Disconnect the fan module power supply plug from
the fan module.
4. Lift the fan module from the hinges attached to the
enclosure.
Installing the fan module
Reverse the procedure to install the fan module.
ns1973 a
9NetShelter CX Enclosure: Installation and Customization
Rack PDU
The NetShelter CX Enclosure is provided with one Basic Rack PDU. The Rack PDU distributes power
to devices in the enclosure.
AP9567 - North American
Outlets. The Rack PDU has fourteen (14) NEMA 5015R outlets.
Power cord. The 12-foot (3.66-meter) power cord terminates with a NEMA 5-15P plug.
AP9568 - International
Outlets. The Rack PDU has fifteen (15) IEC-320-C13 outlets.
Power cord. The 6.5-foot (1.98-meter) power cord terminates with a IEC-320-C14 plug.
Specifications
Electrical
Input connectorNEMA 5-15PIEC-320-C14 inlet
Output connectors(14) NEMA 5-15R outlets(15) IEC-320-C13 outlets
Nominal input voltage100-120 VAC120-240 VAC
Acceptable input voltage± 10% of nominal voltage
Input frequency50/60 Hz
AP9567AP9568
NetShelter CX Enclosure: Installation and Customization10
Vertical Mounting Flanges
ns1551 a
ns1552a
ns1553a
Vertical mounting flanges come factory-installed on the enclosure in the
proper position for use with rack-mountable equipment having a depth
of 800 mm (31.5 in). The front mounting flanges are adjustable towards
the rear of the enclosure to accommodate different rails or equipment
with other depths.The rear mounting flanges are adjustable towards the
front. The flanges can be adjusted to be as close as 120 mm (4.7 in) or
as far as 880 mm (34.6 in) apart in 40 mm (1.5 in) increments.
Note: If the front accessory channel is removed from the enclosure, the
front rails can be adjusted forward 8 cm (3.14 in).
A common application for the enclosure is to move the flanges to a
depth of 476 mm (18.75 in) to accommodate networking and
telecommunications equipment.
Adjusting the vertical mounting flanges on the side braces
Perform this procedure without any equipment installed on the
mounting flanges.
1. Use a Phillips screwdriver (not provided) to
remove the screws in the vertical mounting
flange.
2. Move the pre-installed caged nut to the desired
location, then reposition the vertical mounting
flange to this position and install the screws.
11NetShelter CX Enclosure: Installation and Customization
Installing Equipment
1 U
7
6
5
This section provides information on how to install rack-mount equipment in the enclosure. The
instructions provided with the equipment provide more detailed information.
Identifying one U-space on the vertical mounting flange
When installing equipment, locate the top and bottom of a U-space on the mounting flanges. Every third
hole on the mounting flanges of a NetShelter enclosure is numbered to indicate the middle of a U-space.
A U-space consists of one of these numbered holes and one hole directly above and below it, as shown.
ns0014 a
Installing cage nuts
APC offers a cage nut hardware kit (AR8100) for use with square holes. Install cage nuts horizontally,
with the ears engaging the sides of the square hole. Do NOT install cage nuts vertically with the ears
engaging the top and bottom of the square hole.
1. Insert the cage nut into the square hole by hooking one ear of the cage nut assembly through the
far side of the hole.
Note: Install the cage nuts on the interior of the vertical mounting flange.
2. Place the cage nut tool (not provided) on the other
side of the cage nut and pull to snap it into position.
Removing cage nuts
1. Remove any attached screw.
2. Grasp the cage nut and squeeze the sides to release
it from the square hole.
NetShelter CX Enclosure: Installation and Customization12
Equipment Planning Guidelines
Please note the following guidelines for proper installation and operation of hardware in a NetShelter CX
Enclosure.
Avoid clustering hot-running equipment
such as servers, dense redundant arrays of
independent disks (RAID), and large
voice-over-internet-protocol (VOIP)
switches in one part of the enclosure.
Distribute the thermal load evenly up and
down the enclosure such that each fan
module supports an equal amount of the
thermal load.
Each fan module has a triangular metal
section protruding slightly into the
enclosure. This does not create an issue for
installation of most equipment, but to
allow for ample cabling space to the rear
of the enclosure, deep servers should be
installed in the enclosure space above and
below these triangular metal protrusions.
Fan mo dule 2Fan mo dule 1
13NetShelter CX Enclosure: Installation and Customization
Dimensions
rack
Rear
rack
posts
rack
Rear
rack
posts
rack
Rear
rack
posts
Enclosure dimensions internal
Reduction in internal cabinet depth in some rack units due to triangular protrusion of fan modules.
Dimension key.
• a. 775 mm (30.5 in)
• b. 800 mm (31.5 in)
• c. 860 mm (33.5 in)
• d. 1010 mm (39.5 in)
• e. Indicates soundproofed cable entry/exit pathway.
Enclosure dimensions.
AR4018A
AR4018IA
Front
posts
AR4024A
AR4024IA
AR4038A
AR4038IA
Front
posts
Front
posts
NetShelter CX Enclosure: Installation and Customization14
Cable Management
ns1970a
ns1600a
The NetShelter CX enclosure has a cable access opening (cable port) at the rear of the enclosure. The
38U enclosure has an additional cable port at the top for cabling from above. Four vertical 0U accessory
channels are factory installed in the enclosures.
A variety of other cable management accessories are available. Visit the website at www.apc.com and go
to the NetShelter CX product page for a full list of compatible cable management accessories.
Rear cable access port
The cable port is large enough to
accommodate several hundred ethernet
cables and has a removable top cover.
The design is such that pre-terminated
data distribution panels can be installed
effortlessly, with no need for determination and re-termination.
Unscrew and remove one of the two
thumbscrews to swing open the port
door. Unscrew and remove the second
thumbscrew to fully remove the cable
port door.
Vertical 0U accessory channels
The vertical 0U accessory channels provide toolless mounting capabilities for APC Rack Power
Distribution Units, APC cable containment brackets, and tie-off locations for cables. The standard
position for the accessory channels is two located in the front of the enclosure and two in the rear of the
enclosure.
Removing vertical 0U accessory channels.
Vertical 0U accessory channels can be removed
completely from the enclosure. Loosen the fasteners
that attach the vertical 0U accessory to the enclosure.
15NetShelter CX Enclosure: Installation and Customization
Cable management options for 600-mm and 750-mm enclosures
ProductSKUDescriptionFigure
19-inch
horizontal
cable
organizers
Cable
management
rings
19-inch
horizontal
cable
organizer
AR8602 (1 U)
AR8600 (2 U)
AR8601
(2 U double
sided)
AR8603A (2 U
high density)
AR8113A
AR8425A
(1U)
AR8426A
(2U)
Route patch cables
horizontally at the
front or rear of a
19-inch EIA
enclosure.
Fastens cables to
posts, mounting
rails, or braces.
Routes cables
horizontally on the
front or back of the
19-inch EIA rack.
horizontally on the
front or back of the
19-inch EIA rack.
AR8428Routes cables
horizontally or frontto-rear.
AR8429Assists with
containing air in the
enclosure.
AR7710Contains cables
along the vertical 0U
accessory channel
and is installed
without tools.
Quantity of six.
NetShelter CX Enclosure: Installation and Customization16
ProductSKUDescriptionFigure
ns1156a
Zero-U
accessory
mounting
bracket
Vertical Cable
Organizer for
NetShelter 0U Channel
Vertical fiber
organizer and
spools
AR7711The bracket can be
mounted in various
locations throughout
the enclosure for
supporting small
accessories and
equipment.
AR8442Eliminates cable
stress by organizing
cable layout within
the rear channels of
the enclosure. Takes
up zero U of space
within the enclosure.
Consists of two
pieces of equal size
that, when
connected, span the
height of a 42-U
enclosure. Can be
used in any APC
enclosure.
AR8443AThe vertical fiber
organizer and fiber
organizer spools
provide a method to
manage fiber cabling
within an enclosure
and mount toollessly
into the vertical 0U
accessory channel of
the enclosure.
Quantity of two.
ns1145c
Fiber
organizer
(spools only)
AR8444Can be mounted
toollessly to the
vertical fiber
organizer or attached
with screws to the
mounting rails of
750-mm wide
enclosures.
ns1163a
ns1163a
17NetShelter CX Enclosure: Installation and Customization
ProductSKUDescriptionFigure
1-U cable ringAR7707Fastens cables to
posts, for use with
750-mm enclosure
networking
applications.
Toolless
Hook-andLoop Cable
Managers
Fixed-shelf
50-lb
AR8621A toolless mount
hook-and-loop cable
fastener for
organizing data
cable bundles.
Various mounting
positions are
available on the back
panel of a vertical
cable organizer.
Quantity of ten.
AR8105BLKCantilever fixed
shelf to enable the
mounting of a
monitor or other
equipment into the
rack environment or
to allow cable passthrough from the
front to rear of the
enclosure.
NetShelter CX Enclosure: Installation and Customization18
Cooling
PDU
FRONT
REAR
Air Paths
Enclosure placement
When placing the NetShelter CX in an open office environment:
• The rear of the unit can be pushed fully against a wall. Six to eight inches of clearance should be
left on either side of the unit.
• Do not place the enclosure unit in direct sunlight or in a small non-airconditioned space.
• Place the enclosure close to ventilation or cool air ingress points in the room.
19NetShelter CX Enclosure: Installation and Customization
Specifications
750-mm, 18, 24, 38-U Enclosures
Measurements
AR4018A
Item
Height1050 mm (41 in)1290 mm (51 in)1950 mm (77 in)
Width750 mm (30 in)750 mm (30 in)750 mm (30 in)
Depth1130 mm (44.5 in)1130 mm (44.5 in)1130 mm (44.5 in)
Net weight cabinet134.2 kg (295.2 lb)163.4 kg (359.5 lb)199.4 kg (438.7 lb)
Net weight packaged163.72 kg (360.2 lb)193.7 kg (426.1 lb)232.24 kg (510.9 lb)
Clearance (for wiring between front
door and vertical rail)
Maximum equipment Weight:
static load
Maximum recommended thermal
load
Power consumption39 watts68 watts101 watts
Noise reduction
†
18.5 dB equates to perceived drop in noise of 98.5%. The NetShelter CX generates 48.5 dB
of noise during normal operation. This is below standard office ambient noise levels of
approximately 50 dB.
†
Up to 18.5 dBUp to 18.5 dBUp to 18.5 dB
AR4018IA
60.96 mm (2.40 in)60.96 mm (2.40 in)60.96 mm (2.40 in)
310 kg (680 lb)280 kg (615 lb)250 kg (550 lb)
1.2 kW
(4,100 BTU/hr)
AR4024A
AR4024IA
2.4 kW
(8,200 BTU/hr)
AR4038A
AR4038IA
3.6 kW
(12,300 BTU/hr)
NetShelter CX Enclosure: Installation and Customization20
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two
years from the date of purchase. APC will repair or replace defective products covered by this warranty.
This warranty does not apply to equipment that has been damaged by accident, negligence or
misapplication or has been altered or modified in any way. Repair or replacement of a defective product
or part thereof does not extend the original warranty period. Any parts furnished under this warranty may
be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The
product may be registered at the APC Web site, www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect
in the product does not exist or was caused by end user’s or any third person’s misuse, negligence,
improper installation or testing. Further, APC shall not be liable under the warranty for unauthorized
attempts to repair or modify wrong or inadequate electrical voltage or connection, inappropriate on-site
operation conditions, corrosive atmosphere, repair, installation, exposure to the elements, Acts of God,
fire, theft, or installation contrary to APC recommendations or specifications or in any event if the APC
serial number has been altered, defaced, or removed, or any other cause beyond the range of the intended
use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE
OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
21NetShelter CX Enclosure: Installation and Customization
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES
BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE
PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC
HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR
REVENUE, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE,
LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY
THE TERMS OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL,
ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support network through the
Support page of the APC Web site, www.apc.com/support. Select your country from the country
selection pull-down menu at the top of the Web page. Select the Support tab to obtain contact
information for customer support in your region.
NetShelter CX Enclosure: Installation and Customization22
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.
APC Customer Support Center by telephone or e-mail.