Operation Manual
Smart-UPS
Uninterruptible Power Supply
750/1000/1500/2200/3000 VA Tower
100/120/230 Vac
®
500 VA Tower
100 Vac
Overview
Product Description
The APC® by Schneider Electric Smart-UPS® 500 VA to 3000 VA Tower is a high performance
uninterruptible power supply (UPS). It provides protection for electronic equipment from utility power
blackouts, brownouts, sags, and surges, small utility fluctuations and large disturbances. The UPS also
provides battery backup power for connected equipment until utility power returns to safe levels or the
batteries are fully discharged.
Safety and General Information
Read the Safety Guide included in the package before installing the UPS.
This unit is intended for indoor use only.
Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
Connect the Smart-UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
Specifications
For additional specifications, refer to the APC Web site at www.apc.com.
Environmental
Operating 0° to 40° C (32° to 104° F)
Temperature
Maximum
Elevation
Humidity
Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Operating 3,000 m (10,000 ft)
Storage 15,000 m (50,000 ft)
0% to 95% relative humidity, non-condensing
1Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 1 00 Vac Tower
Product Overview
su
Front panel features
Display interface
Bezel
Battery
Internal battery connector
500/750/1000/1500 VA 2200/3000 VA
Rear panel features 500 VA to 1500 VA models
USB port
Serial port
Ground screw
Smart slot
Circuit breaker
UPS input
Outlets
Internal or external battery connector
500/750 VA 100 Vac
750 VA 120 Vac
su0453a
su0452a
750 VA 230 Vac
su0326b
0327b
1000/1500 VA 100 Vac
1000/1500 VA 120 Vac
G
R
O
U
P
1
su0325c
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower2
1000/1500 VA 230 Vac
G
R
O
U
P
1
su0328c
Rear panel features 2200 VA and 3000 VA models
su0351b
su0330a
su0329b
USB Port
Serial port
Ground screw
SmartSlot
Circuit breaker
UPS input
Outlets
EPO connector
2200 VA 120 Vac
G R O U P 1
2200/3000 VA 100 Vac
3000 VA 120 Vac
G R O U P 1
2200/3000 VA 230 Vac
G
R
O
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P
1
Installation
For UPS installation information, refer to the Smart-UPS Installation Guide 750/1000/1500/2200/3000
VA 100/120/230 Vac, 500 VA 100 Vac Tower, that is included with the UPS. The Installation guide is
also available on the documentation CD included with the UPS and on the APC Web site, www.apc.com.
3Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 1 00 Vac Tower
Operation
Connect Equipment
Note: The UPS will charge to 90% capacity in the first four and a half hours of normal
operation for the 2200/3000 VA 100 Vac model or the first three hours of normal operation for
all other models. Do not expect full battery runtime capability during this initial charge
period.
1. Connect equipment to the UPS.
2. Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire,
grounded source only.
3. To use the UPS as a
See “Main Outlet Group and Switched Outlet Group” on page 9 for information on how to configure the
outlet groups.
MASTER ON/OFF switch, turn on equipment that is connected to the UPS.
su0441a
Rear Panel Features
Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Ground Screw: Connect the ground leads on tran sient voltage devices to the
chassis ground screw(s), located on the rear panel of the UPS.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower4
Display Panel
su0343e
A
Electric
Online LED
On Battery LED
UPS Outpu t
Fault LED
Replace Battery LED
Display screen
UP and DOWN keys
ENTER key
ESCAPE key
Using the display interface
Use the UP and DOWN keys to scroll through the main menu options. Press ENTER to view the
sub-menus under each main menu option. Press
Standard menus
ON/OFF key
PC By Schneider
ESCAPE to exit a sub-menu and return to a main menu.
The Standard menus are the most commonly used menus.
Menu General Functions
Status
Configuration
Test & Diags
About
View UPS information:
• Operating Mode
• Efficiency
• Load Power
• Load VA
• Batte ry Charge state
• Estimated Runtime
Configure UPS settings:
• Language
• Local Power Quality: Good, Fair, Poor
• Menu Type: Standard or Advanced
• Audible Alarm
Perform UPS tests and diagnostic functions:
• UPS Self Test
•UPS Alarms Test
• Calib rat ion Test
View UPS information:
• UPS Model
• UPS Part No.
• UPS Serial No.
• UPS Manufacture Date
• Battery Temp
• Input
• Output
• Last Transfer
• Last UPS Self Test
• Display (Auto Dim, Auto Off, Always On)
• Battery Install Date
• Reset to Factory Default
• Battery Part No.
• Battery Install Date
• Replace Battery by
• U PS Firmware 1
5Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 1 00 Vac Tower
Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display
interface is configured to use the Advanced menus.
Menu General Functions
Status
Configuration
Control
Test & Diags
View detailed UPS information:
• Operating Mode
• Efficiency
• Load Power
• Load VA
• Load Amps
• Load Energy
• Battery Charge state
• Estimated Runtime
•Battery Voltage
Configure advanced UPS settings:
• Language
• Local Power Quality
• Menu Type
• Audible Alarm
• Display (Auto Dim, Auto Off, Always On)
• Sensitivity
•Low Transfer
• High Transfer
• Low Battery Warning
• Auto Self Test
Control the Main and Switched Outlet Group to turn on, turn off, shutdown, or reboot.
Perform UPS test and diagnostic functions:
•UPS Self Test
•UPS Alarms Test
• Calibration Test
• Batte ry Temp
• Input
• Output
• Las t Transfer
• Last UPS Self Test
• Outlet Group 1 (if Switched Outlet is available)
• NMC IP Address (if NMC is available)
• Batte ry Install Date
• Reset Energy Meter
• Enter Setup Wizard
• Firmware Update (standby mode)
• Reset to Factory Default
• Config Main Group Outlets
• Config Group 1 Outlets (if Switched Outlet is
available)
• Config NMC (if NMC is available)
Log
About
View the event and error logs for information about UPS events and faults that have occurred .
View UPS information:
•UPS Model
•UPS Part No.
•UPS Serial No.
• UPS Manufacture Date
• Battery Part No.
• Battery Install Date
• Replace Battery by
•UPS Firmware 1
•UPS Firmware 2
•UPS Firmware 3
•UPS Firmware 4
• NMC Model No.*
•NMC Serial No.*
• NMC Hardware Version*
• NMC Manufacture Date*
• NMC MAC Address*
• SmartSlot FW 1*
• SmartSlot FW 2*
• SmartSlot FW 3*
*If NMC is available
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower6
Configuration
UPS Settings
Start-up Settings
Configure these settings at initial start-up, using the display interface. As an alternative, configuration
®
can be performed using APC PowerChute
software.
Note: During start-up, use the display interface to configure these settings. If nothing is
selected, the unit will use the default settings.
Function Factory Default Options Description
Language English
Local Power
Quality
Good
• English
•French*
•German*
• Spanish*
•Italian*
• Portuguese*
• Japanese*
• Good
•Fair
• Poor
The language for the display interface.
*Language options will vary by model.
Select the quality of input utility power.
• If Good is selected, the unit will go on battery power
more often to provide the cleanest power supply to the
connected equipment.
• If Poor is sele ct ed, the UPS will tolerate more
fluctuations in power and will go on battery power less
often.
If unsure of the local power quality, select Good.
Menu Type Standard Standard or
Advanced
The Standard menus display a limited set of menus
and options. The advanced menus include all
parameters.
General Settings
Configure these settings at any time. Use the display interface or APC PowerChute® software.
Function Factory Default Options Description
High Tr ansfer Point 100 Vac:
108 Vac
120 Vac:
127 Vac
230 Vac:
253 Vac
108 Vac - 114 Vac To avoid unnecessary battery usage, set the transfer
point higher if the utility voltage is chronically high and
127 Vac - 136 Vac
253 Vac - 265 Vac
the connected equipment is known to work under this
condition. The Power Quality setting will
automatically change this setting.
Note: Use the Advanced Menus to configure this
setting.
7Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 1 00 Vac Tower
Function Factory Default Options Description
Low Transfer Point 100 Vac:
92 Vac
120 Vac:
106 Vac
230 Vac:
208 Vac
Nominal Output
Voltage
Transfer Sensitivity Normal Normal, Reduced, Low Select the level of sensitivity to power events that the
100 Vac N/A 230 Vac models only: Set the nominal output voltage of
120 Vac N/A
230 Vac • 220 Vac
86 Vac - 92 Vac Set the transfer point lower if the utility voltage is
chronically low and the connected equipment can
97 Vac - 106 Vac
196 Vac -208 Vac
• 230 Vac
• 240 Vac
tolerate this condition.This setting may also be adjusted
using the power quality setting.
Note: Use the Advanced Menus to configure this
setting.
the UPS to standby mode.
UPS will tolerate.
• Normal: The UPS will go on battery power more
often to provide the cleanest power supply to the
connected equipment.
• Low: The UPS will tolerate more fluctuations in
power and will go on battery power less often.
If the connected load is sensitive to power disturbances,
set the sensitivity to Normal.
Low Battery Warning 120 sec Set the value in seconds The UPS will emit an aud ible alarm when the remaining
runtime has reached this level.
Date of Last Battery
Replacement
Audible Alarm On On/Off The UPS will mute all audible alarms if this is set to Off
Battery
Self-Test Interval
Setting
Reset to Factory
Default
Date set at factory Reset this date when the battery module is replaced.
or when the display keys are pressed.
On start-up and every
14 days since the last
test
No Yes/No Restore the UPS factory default settings.
• Never
• Start-up only
• Frequency of test
(every 7 to 14 days)
The interval at which the UPS will execute a
self-test.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower8
Main Outlet Group and Switched Outlet Group
Overview
The Main Outlet Group and the Switched Outlet Group can be configured to independently turn off,
turn on, shut down, and reboot connected equipment. (These features are not available on the 500 V A or
750 VA units.)
The Main and Switched Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when
utility power becomes available.
• Reboot: Shut down and restart.
In addition, the Main Outlet Group and the Switched Outlet Group can be co nfigured to do the
following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Switched Outlet Groups are not configured, all of the outlets on the unit will still
provide battery back-up power.
Using the Main and Switched Outlet Groups
The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut
down last when there is a power outage and battery run-time has been exhausted.
The Main Outlet Group must be turned on for the Switched Outlet Group to turn on.
1. Connect critical equipment to the Main Outlet Group.
2. Connect peripheral equipment to the Switched Outlet Group.
– Nonessential equipment that should shut down quickly in the event of a power outage can be
added to a short power off delay, to conserve battery runtime.
– Equipment that has dependent peripherals that must restart or shut down in a specific order
should be connected to a separate outlet group.
– Equipment that needs to reboot independently from other equipment should be added to a
separate outlet group.
3. Use the Configuration menus to set reaction of the Switched Outlet Group in the event of a
power outage.
9Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 1 00 Vac Tower
Customize the Main and Switched Outlet Groups
Use the Configuration menus to change the Main Outlet Group and the Switched Outlet Group settings.
Function Factory Default Options Description
Name String
Outlet Group
UPS Name String
Outlet Group 1
UPS Outlets
Edit these names using an external interface, such as the Network
Management Card Web interface.
Turn On Delay
Turn Off Delay
Reboot Duration
Minimum Return
Time
Load Shed On
Battery
Load Shed Time
when On Battery
Load Shed On
Runtime
0 sec
• 0 sec (UPS Outlets)
• 90 sec (Switched
Outlet Groups)
8 sec
0 sec
Disabled
1800 sec
Disabled
Set the value in
seconds
Set the value in
seconds
Set the value in
seconds
Set the value in
seconds
• Enable
•Disable
Set the value in
seconds
• Enable
•Disable
The amount of time the UPS or
Group
will wait between receiving the command to
a Switched Outlet
turn on and the actual startup.
The amount of time the UPS or a Switched Outlet
Group
will wait between receiving the command to
turn off and the actual shut down.
The amount of time the UPS or
Group
must remain off before it will restart.
a Switched Outlet
The amount of battery runtime that must be available
before the UPS or
a Switched Outlet Group will turn
on after a shutdown.
When the unit switches to battery power, the UPS
will disconnect power to the
Switched Outlet Group
to save battery runtime.
Configure this delay time, use the
WHEN ON BATTERY setting.
LOAD SHED TIME
The amount of time the outlets will function on
battery power before they will turn off.
When the battery runtime falls below the specified
value, the
Configure this time using the
R
EMAINING setting.
Switched Outlet Group will turn off.
LOAD SHED RUNTIME
Load Shed On
Runtime
120 sec
Set the value in
seconds
When the remaining runtime reaches this level, the
Switched Outlet Group will turn off.
Remaining
Load Shed on
Overload
Disabled
•Disabled
•Enabled
In the event of an overload (greater than 107%
output), the
Switched Outlet Group will immediately
turn off to conserve power for critical loads. The
Switched Outlet Group
will only turn on again with
a manual command.
Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set at the factory.
These settings can only be modified using an external interface, such as the NMC Web interface.
• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower10
Emergency Power Off
Overview
The Emergency Power Off (EPO) option, is a safety feature that will immediately disconnect all
connected equipment from utility power. The UPS will immediately shut down and will not switch to
battery power.
Adhere to all national and local electrical codes. Wiring must be performed by a qualified
electrician.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel,
each UPS must be connected to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the
ON/OFF key on the front
panel of the UPS.
Normally open contacts
1. If the EPO switch or relay contacts are normally open, insert the wires
from the switch or contacts at pins 1 and 2 of the EPO terminal block.
Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.
Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires
from the switch or contacts at pins 2 and 3 of the EPO terminal block.
Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by
tightening the three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry”
circuit applications, the rating should be for low voltage and low current applications. This normally
implies the contacts are gold-plated.
gen0887a
gen0888a
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to
other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential.
SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage
to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in
accordance with national and local regulations.
Note: The EPO function is available only for 2200/3000VA models.
11Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower
Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON key once to turn on the UPS.
The UPS is not connected to utility power. Be sure the power cable is securely connected to the unit and to the utility power
supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
breaker.
The unit shows very low or no input utility
voltage.
The battery connector plug is not
securely connected.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery, while connected to input utility power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
Check the utility power supply to the UPS by plugging in a table lamp. If the light is
very dim, check the utility voltage.
Be sure that all battery connections are secure.
breaker.
There is very high, very low, or
distorted input line voltage.
Move the UPS to a different outlet on a different circuit. Test the input voltage with the
utility voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.
UPS is emits a beep.
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a
recent power outage or is near the end
of its service life.
The UPS is experiencing an overload
condition.
Charge the battery. Batteries require recharging after extended outages and wear out
faster when put into service often or when operated at elevated temperatures. If the
battery is near the end of its service life, consider replacing the battery even if the
replace battery indicator has not illuminated.
Check the UPS load display. Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely
through software or an optional accessory
card.
None. The UPS will restart automatically when utility power is restored.
The Fault LED is illuminated. The UPS displays a fault message and emits a constant beeping sound.
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The Replace Battery LED is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test. If the
problem persists after recharging, replace the battery.
The Replace Battery LED is flashing and the UPS beeps once every 2 seconds.
The replacement battery is not
properly connected.
Be sure that the battery connector is securely connected.
The display interface has a Site Wiring Fault message.
Wiring faults detected include
missing ground, hot-neutral,
polarity reversal, and overloaded
neutral circuit.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower12
If the UPS indicates a site wiring fault, have a qualified electrician inspect the building
wiring. (Applicable for 120 V units only.)
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. Note: When shipping within the United States, or to the United States always
DISCONNECT A UPS BATTERY before shipping in compliance with U.S.
Department of T ransportation (DOT) and IATA regulations. The internal batteries may
remain in the UPS.
b. Batteries may remain connected in the XLBP during shipment. Not all units utilize XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
13Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower
Smart-UPS Factory Warranty
LIMITED WARRANTY
American Power Conversion (APC) warrants its Smart-UPS (Products) to be free from defects in materials and workmanship
for a period of three (3) years, excluding the batteries, which are warranted for two (2) years from date of purchase. For country
specific warranty information, refer to the APC Web site at www.apc.com. APC's obligation under this warranty is limited to
repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective Product or part
thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the Product within 10 days of purchase.
Products may be registered online at warranty.apc.com.
APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not
exist or that it was caused by end user's or any third person's misuse, negligence, improper installation, testing, operation or use
of the Product contrary to APC's recommendations or specifications. Further, APC shall n ot be liable for defects resultin g from:
1) unauthorized attempts to repair or modify the Product, 2) incorrect or inadequate electrical voltage or connection, 3)
inappropriate on-site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall APC have
any liability under this warranty for any Product where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW
OR OTHERWISE, APPLCIABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR
IN CONNECTION HEREWITH.
APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE.
APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION
OR LIABILITY WILL ARISE OUT OF, APC's RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC'S SOLE LIABILITY AND
PURCHASER'S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC'S WARRANTIES RUN
ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY
FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,
SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAG ES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS,
SUCH AS LOST PROFITS OR REVENUE (WHETHER DIRECT OR INDIRECT), LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES,
OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS
WARRANTY.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT APC'S LIABILITY FOR DEATH
OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OR
TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issues may access the APC worldwide customer support network through the APC Web site:
support.apc.com. Select your country from the country selection pull-down menu. Open the Support tab at the top of the web
page to obtain contact information for customer support in your region. Products must be returned with transportation charges
prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower14
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.
APC Customer Support Center by telephone or e-mail.
© 2012 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by
Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies.
All other trademarks are property of their respective owners.
2/2012990-3534C
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